HTC Global Solutions Managed IT Services
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Subject Expert
Brian Matsen
Research Director
Commentary Summary
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User Commentary
Other Observations
HTC has provided a satisfactory level of service, but I don't know that they've gone over and above...
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Tools and Methodology
HTC could improve some of the metrics. We provide them with information for their knowledge base,...
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Tools and Methodology
HTC Global does use a ticketing system. They open tickets if they are unable to provide a resolution...
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People and Knowledge
HTC Global Services is a service delivery company, so they have a lot of customers and share...
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Tools and Methodology
There are some workflows that we have specific processes for, and we have communicated that to the...
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People and Knowledge
HTC Global Services specializes in healthcare, and they also have expertise with our EMR. They are...
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Project Results
Our department probably had a few frustrations with HTC Global Services, but none of those...
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Tools and Methodology
Because we were small and managing a limited budget, we could not do a lot of strategic things that...
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People and Knowledge
The leaders that HTC Global Services brought in got recruited away. The replacement for those people...
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Relationship
Working with HTC Global Services has felt like working with an internal department; we haven't...
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Project Results
The turnaround time from HTC Global Services was very efficient. The firm had a lot of knowledge,...
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Lessons Learned
I would tell a friend or peer who is looking at the firm that HTC Global Services has the expertise...
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ROI and Cost
We never shopped around for other firms besides HTC Global Services, so the firm must have been...
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Relationship
We shrunk our relationship with HTC Global Services to insource some resources because we needed to...
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Project Results
We compete every time our contract comes up to ensure our pricing is equitable, but HTC Global...
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Relationship
There wasn't a huge amount of outreach from HTC Global Services. When the company was CareTech...
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Relationship
HTC Global Services should do more work to really engage and understand their clients and understand...
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People and Knowledge
I had the advantage of having some very good staffers. I was very satisfied with the personnel that...
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Project Results
We really had no problem with HTC Global Services. They were competent; they did the job. They were...
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Future Outlook
HTC Global Services is a good choice for a hospital that wants to maintain their independence. They...
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People and Knowledge
In the last year, the firm has lacked resources and has had some employee turnover. The firm's...
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People and Knowledge
HTC Global Services has great leadership. Our account managers are really good.
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Tools and Methodology
HTC Global Solutions needs to strengthen their core offerings. The firm is stuck in terms of...
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Tools and Methodology
I am pleasantly surprised by HTC Global Solutions' ticketing system; it is a big benefit that shows...
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Relationship
In prior years, I was not very satisfied with HTC Global Services, but they have some new leadership...
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People and Knowledge
I want to see tighter processes, and I want the firm to invest more in their staff's education. I...
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Other Observations
Strategically, HTC Global Services needs some improvement. We have not been getting our strategic...
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Relationship
I am incredibly impressed with HTC Global Services. They continually contribute to our foundation...
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Tools and Methodology
Our experience with the firm’s help desk services hasn't been great, but we haven’t really focused...
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People and Knowledge
I would use HTC Global Services again. The firm is doing a good job. They are investing in building...
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Tools and Methodology
HTC Global Services does a good job of trying to reduce pain points, but HTC Global Services needs...
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ROI and Cost
We are definitely getting our money's worth with HTC Global Services. We compare what we are getting...
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Project Results
We set our standards pretty high. Sometimes, meeting our expectations requires some conversations...
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Tools and Methodology
Outside of our service desk, HTC Global Services is trying to be strategic, but strategy is still a...
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Tools and Methodology
HTC Global Services assists with our help desk. Overall, our service desk improved since when it was...
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Relationship
HTC Global Services has gone through a lot of leadership changes recently. I have concerns about HTC...
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