HTC Global Solutions Managed IT Services Commentary
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Subject Expert
Daniel Zeitner
Research Director
Commentary Summary
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User Commentary
Relationship
HTC Global Services feels like they are a part of our team. Their partnership with our organization...
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Loyalty, Relationship, Services
When we renewed our agreement with HTC Global Services, we had ideas about how the firm’s resources...
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Services
HTC Global Services has a proprietary help desk that they call ServiceFocus, and we have been trying...
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Operations, Value
We have been trying to get SLA reports ever since HTC Global Services had some staff turnover. When...
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Relationship, Services
HTC Global Services understands our requests and has tried to meet some of our requests. The firm...
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Services, Value
When it comes to general requests, end users get responses, and things get taken care of. However, I...
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Relationship
The firm is very responsive to changes that need to be done or when functionality is not working the...
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Loyalty, Relationship, Value
We have had a really good relationship with HTC Global Services. We selected them based on a...
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Relationship, Services
HTC Global Services consistently exceeds my expectations. They bring on more than just managed...
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Relationship
HTC Global Services is doing a great job of helping me maintain and onboard the staff. The firm also...
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Relationship
The biggest highlight of working with HTC Global Services is the manager who works for us. They are...
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Relationship
We deal with a lot of firms, but I know that I can trust HTC Global Services. They have built that...
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Operations
HTC Global Services has been stagnant in terms of technology, but they were finally forced to...
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Relationship, Operations, Services
HTC Global Services' service is fine, but the firm needs to make improvements in the quality of...
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Loyalty, Relationship, Services
HTC Global Services was hit with some ransomware, and we limited our services with them. We have had...
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Loyalty, Value
We are looking at some firms on the market, and we are considering staying with HTC Global Services...
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Services
HTC Global Services developed a certain tool that could automate processes, but it recently broke...
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Relationship
HTC Global Services is our level one, first line of support for any technical issues. A user can...
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Relationship, Operations
HTC Global Services does a good job with patient support. We don't get a lot of escalations from...
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Relationship, Services
Having HTC Global Services understand our workflows is the challenge. Once they get more experience...
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Relationship, Value
We have continued working with HTC Global Services for our supplemental support and implementation...
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Relationship
HTC Global Services' people work as service desk technicians for our first level of support that...
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Loyalty, Relationship
We considered a couple of competitors. The reason we opted to stay with HTC Global Services is that...
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Operations
There were times when HTC Global Services fell a little short. This was mainly in the initial steps...
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Relationship
Our partnership with HTC Global Services is pretty strong. I would tell others looking at HTC Global...
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Relationship, Operations
Oftentimes, because HTC Global Services supports many customers, they will bring perspectives from...
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Relationship
HTC Global Services is like an extension of our organization. I can text individuals in their...
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Relationship, Value
HTC continues to support us. We have a good partnership where if we have a special need, they are...
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Relationship
One of the most recent things we have seen HTC Global Services struggle with is just ensuring that...
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Relationship
Because of the nature of hiring analysts to staff the phones, every once in a while, we get a person...
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Relationship
HTC Global Services consistently scores well on our customer service surveys. They are doing a good...
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