Haystack Solutions (formerly Security Audit Manager) Comments

 

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Current Time Inside Cache Tag Helper: 11/30/2020 1:36:23 PM and Model.EvProductId = 2342

Commentary Summary

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User Commentary

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VP/Other Executive

ROI / Cost (care and feeding)

Since the vendor became a part of another company, they started charging for everything. They are...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

Prior to the Adobe Flash upgrade, my team could easily support Haystack Solutions. Now that we have...

Nov 2020
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Analyst/Coordinator

Service and Support

Whenever we have needed anything, the vendor has been very responsive. There are other products that...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

I need to upgrade the product because another vendor's product that we have is going to be sunsetted....

Nov 2020
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Analyst/Coordinator

Service and Support

I haven't had much to do with the vendor. A few years ago, we had some questions about some reports...

Nov 2020
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Analyst/Coordinator

Relationship

The vendor executives are very involved. They have always taken care of everything I have needed.

Nov 2020
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CIO

ROI / Cost (care and feeding)

The vendor does not nickel-and-dime. I am able to get favors out of them. The system can be faulty,...

Nov 2020
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CIO

Other Observations & Comments

We don’t get a whole lot of new technology from the vendor; we mainly just use the system for...

Nov 2020
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CIO

Service and Support

The vendor is pretty good about being proactive. They respond. We have a tasking system, and we...

Nov 2020
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Manager

Service and Support

In terms of the vendor being proactive, they seem to take a while to notice things.

Nov 2020
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Manager

Functionality and Upgrades

My biggest problem with the tool is that we have a lot of false positives, and that makes the data...

Nov 2020
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Manager

Functionality and Upgrades

The system does well at driving tangible outcomes. I like the connectivity with other systems. The...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

Haystack Solutions is pretty easy to use. Other than the fact that we don't have a system interfaced...

Nov 2020
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Analyst/Coordinator

Other Observations & Comments

We haven't had any support issues with Iatric Systems. We haven't called them in a long time for...

Nov 2020
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Manager

Functionality and Upgrades

Updates have been working pretty much fine. I really have no complaints about them. We haven’t...

Oct 2020
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Manager

Functionality and Upgrades

The system is pretty clear cut. It just does what Iatric Systems advertises it can do. Regardless of...

Oct 2020
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Manager

ROI / Cost (care and feeding)

Iatric Systems definitely avoids charging for every little thing. We just pay them for support, but...

Oct 2020
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Manager

Other Observations & Comments

Iatric Systems doesn’t have much that breaks that they need to be proactive about and call us for....

Oct 2020
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Manager

Functionality and Upgrades

I would give the system a high rating for driving tangible outcomes. The outcomes are tangible, and...

Oct 2020
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Manager

Other Observations & Comments

For our friends at Iatric Systems, I would love for them to give us more widgets and alerts.

Oct 2020
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Manager

Future Outlook

We are going to keep Haystack Solutions in the long term, and we will reevaluate once we figure out...

Oct 2020
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Manager

Other Observations & Comments

I would give Haystack Solutions a high rating for supporting our integration goals. We are trying to...

Oct 2020
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Manager

Functionality and Upgrades

I would not give Iatric Systems a high rating for their upgrades. The platform is a little...

Oct 2020
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Manager

Lessons Learned

I wouldn't give Iatric Systems the highest score for implementations. It does take a day or two to...

Oct 2020
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Manager

Service and Support

Iatric Systems is pretty thorough in terms of teaching us how to run the reports that we want. If we...

Oct 2020
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Manager

Interfacing and Integration

Iatric Systems keep integrating more things as we need them without charges. That is pretty good on...

Oct 2020
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Manager

Service and Support

We have a manager for Iatric Systems. We always use their product, and if we need something changed,...

Oct 2020
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Manager

Service and Support

I can call Iatric Systems or open up a ticket, and they are pretty good at responding to my emails...

Oct 2020
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Manager

Functionality and Upgrades

If we do an audit on somebody, we can see where that person has been, how long that person was in,...

Oct 2020
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Nurse

Functionality and Upgrades

I would like to be able to do reports more easily. We have to download all the reports and then...

Oct 2020
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Director

Functionality and Upgrades

Haystack Solutions is not easy to use, but it became routine once we had our reports configured. We...

Oct 2020
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Director

Implementation and Training

Iatric Systems is always happy to train people. They understand that their platform is a little bit...

Oct 2020
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Director

Relationship

The vendor is not proactive. They don't update me at all. I have to come to them with problems.

Oct 2020
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Director

Service and Support

When I have a problem with the vendor, the problem goes to an executive so that we can have a...

Oct 2020
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Director

Functionality and Upgrades

Haystack Solutions does what we need it to do. I haven't cost shopped in a while, so I don't know...

Oct 2020
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Director

Technology

I like the vendor's culture and support. I would recommend the vendor to others if they are getting...

Oct 2020
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Director

Implementation and Training

The vendor will provide additional training if we engage with them. The vendor provides any training...

Sep 2020
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Director

Functionality and Upgrades

The system does what the vendor said it would do. It has been a great tool. We have been able to...

Sep 2020
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Director

Service and Support

The vendor's support is great, but we hear very little from the executives. The vendor should really...

Sep 2020
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CIO

Functionality and Upgrades

The system has been pretty good. We can get in and run reports, and it pushes some reports to us. It...

Sep 2020
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CIO

Functionality and Upgrades

There are some capabilities that our privacy officer wants that we have not been able to get yet....

Sep 2020
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CIO

Other Observations & Comments

If we had to decide whether to purchase the system today, that decision would be dependent on...

Sep 2020
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CIO

Implementation and Training

In terms of the effectiveness of implementations and upgrades, I would rate Iatric Systems high. I...

Sep 2020
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CIO

Relationship

The executives have been very involved.

Sep 2020
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Analyst/Coordinator

Service and Support

I have heard that we have had good support from the vendor during the COVID-19 crisis. The vendor’s...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor doesn’t really charge us for every little thing. If we have a service contract with them,...

Jun 2020
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Analyst/Coordinator

Implementation and Training

The upgrades were very timely and did what the vendor said they would do. If we were supposed to do...

Jun 2020
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Analyst/Coordinator

Interfacing and Integration

I really like the vendor’s product. I am the one who uses the product, and I am very pleased. The...

Jun 2020
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Analyst/Coordinator

Relationship

We are more in a maintenance mode on the product, so we don’t really have any new projects with the...

Jun 2020
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Manager

Service and Support

Iatric Systems doesn't keep all promises. They abandoned their old system and just bought another...

May 2020
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Manager

Service and Support

The people we work with are project managers and technical people. Those are the people that deserve...

May 2020
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Manager

Functionality and Upgrades

When we selected Iatric Systems, they were the leaders, and we were happy. Now, they have been left...

May 2020
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Manager

Service and Support

Iatric Systems could do better with their phone and email support, but the support isn't terrible....

May 2020
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Manager

Service and Support

The product is a security and auditing tool. It isn't really relevant to the COVID-19 crisis, but...

May 2020
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Manager

Relationship

The vendor is very responsive and good to work with. I appreciate their usefulness. We typically...

May 2020
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Manager

Functionality and Upgrades

The product is part of our long-term plans because it relates to meaningful use and our overall...

May 2020
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Manager

ROI / Cost (care and feeding)

It seems like the vendor wants to nickel-and-dime us at times, but we are fine if we give the vendor...

May 2020
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Manager

Implementation and Training

When we have gone through upgrades and the vendor has provided trainings, the trainings have been...

May 2020
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Director

Functionality and Upgrades

The ease of use is strong. The reports are easy to run and fairly straight forward, and the vendor...

Mar 2020
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Director

Interfacing and Integration

The system monitors audit trails, and not all our systems are feeding into the Iatric Systems...

Mar 2020
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Director

Functionality and Upgrades

That system is used to help identify problems. To me, the outcome is based on the work that I have...

Mar 2020
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Director

Functionality and Upgrades

I don’t really have any thoughts on improvement because Iatric Systems did come out with a product...

Mar 2020
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Director

Functionality and Upgrades

Our experience has been positive. The system continues to work as advertised; I honestly don’t have...

Mar 2020
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CISO

Functionality and Upgrades

We have been very satisfied with Iatric Systems. They performed an upgrade to the latest version and...

Jan 2020
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CISO

ROI / Cost (care and feeding)

Iatric Systems doesn't throw in additional fees on the fly; the price is standard. They charge when...

Jan 2020
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CISO

Implementation and Training

Iatric Systems has training that is available for upgrades. They set up specific training classes...

Jan 2020
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CISO

Relationship

The vendor responds to us within the same day and usually in an hour or two. We don't necessarily...

Jan 2020
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CISO

Functionality and Upgrades

Right now, the product is taking in logs and not so much connecting to other systems. The product...

Jan 2020
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CISO

Functionality and Upgrades

The solution is very easy to use. There is a core group of individuals who use the application. They...

Jan 2020
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CISO

Service and Support

The vendor responds very quickly. They have a ticketing system, and they respond back through that...

Jan 2020
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CISO

Future Outlook

The things we get with Iatric Systems go beyond simple knowledge. We are using the best tool...

Jan 2020
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Analyst/Coordinator

Future Outlook

We are still implementing different parts of the product. We are still working on different reports...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

Management seems to really like the system. I run a lot of reports, and the system is fairly easy to...

Jan 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor almost tends toward the side of not charging for everything. They do charge for a lot of...

Jan 2020
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Analyst/Coordinator

Implementation and Training

The vendor was pretty good with the training.

Jan 2020
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Analyst/Coordinator

Service and Support

I had to reach out to the vendor a couple of times for things, and we had some delays. But overall,...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

I like Iatric Systems' product better than some of the other products we have.

Dec 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

There aren't many charges. When we changed versions, Iatric Systems gave us some enhancements, but...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

I like the abilities that the product has. There are so many different types of reports, and we can...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

It is easy to pick a date or find a person or do other things to set up a report. Another program I...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

The new version of the product looks fantastic. It looks 10 times better than the old one. I just...

Dec 2019
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Analyst/Coordinator

Implementation and Training

Last time we upgraded the system, they gave additional trainings a couple of times. We needed a...

Dec 2019
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Analys