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Haystack Solutions (formerly Security Audit Manager) Comments
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KLAS Research Director - Joe VanDeGraaff
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Joe VanDeGraaff

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User Commentary

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Director

We rely on Haystack Solutions for audit data from our various EMR applications. We can pull reports...

Mar 2021
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Director

When I talked to the support people, they have been very responsive and helpful. I have always felt...

Mar 2021
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Manager

In a year, I think my satisfaction with Haystack Solutions will go up. I will be getting more...

Feb 2021
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Manager

I have had to learn Haystack Solutions on my own. I have not had any real training on it. Whatever I...

Feb 2021
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Director

We are using Iatric Systems' software. We are still on their older system. We recently upgraded, and...

Jan 2021
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Director

We have had some turnover. Unfortunately, people sometimes leave before they get the chance to train...

Jan 2021
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Director

We had an instance where we had questions that needed to be escalated to a higher level. The vendor...

Jan 2021
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Manager

Either Haystack Solutions is not equipped to accept data from our EMR, or our EMR is not able to...

Jan 2021
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Manager

Iatric Systems has not been a good partner since they were acquired by Harris Healthcare. We haven't...

Jan 2021
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Manager

Iatric Systems hasn't kept their promises about billing. We were told that we wouldn't have to pay...

Jan 2021
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CCO

Our initial training from Iatric Systems was just an hour of online training. We had a person walk...

Jan 2021
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CCO

Haystack Solutions is a brand-new product, so right now I would say that the vendor is delivering...

Jan 2021
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CISO

Iatric Systems wasn't great in the implementation, and they struggled with the technology. They...

Jan 2021
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CISO

Iatric Systems trains during the implementations, and I don't know of any other external training...

Jan 2021
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CISO

We don't get any proactive support from Iatric Systems. We might get an email here or there, but I...

Jan 2021
(0)
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CISO

Haystack Solutions only audits one of our systems, so Haystack Solutions is not very robust and has...

Jan 2021
(0)
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CIO

I probably wouldn't select Haystack Solutions again because our experience has been too tough. We...

Jan 2021
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CIO

Iatric Systems is a little different than another vendor we use because the highest level we can...

Jan 2021
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CIO

Using the product isn't hard. It just does what it does. The product is interoperable with our EMR.

Jan 2021
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VP/Other Executive

Since the vendor became a part of another company, they started charging for everything. They are...

Nov 2020
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VP/Other Executive

Prior to the Adobe Flash upgrade, my team could easily support Haystack Solutions. Now that we have...

Nov 2020
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Analyst/Coordinator

Whenever we have needed anything, the vendor has been very responsive. There are other products that...

Nov 2020
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Analyst/Coordinator

I need to upgrade the product because another vendor's product that we have is going to be sunsetted....

Nov 2020
(0)
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Analyst/Coordinator

I haven't had much to do with the vendor. A few years ago, we had some questions about some reports...

Nov 2020
(0)
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Analyst/Coordinator

The vendor executives are very involved. They have always taken care of everything I have needed.

Nov 2020
(0)
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CIO

The vendor does not nickel-and-dime. I am able to get favors out of them. The system can be faulty,...

Nov 2020
(0)
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CIO

We don’t get a whole lot of new technology from the vendor; we mainly just use the system for...

Nov 2020
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CIO

The vendor is pretty good about being proactive. They respond. We have a tasking system, and we...

Nov 2020
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Manager

In terms of the vendor being proactive, they seem to take a while to notice things.

Nov 2020
(0)
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Manager

My biggest problem with the tool is that we have a lot of false positives, and that makes the data...

Nov 2020
(0)
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Manager

The system does well at driving tangible outcomes. I like the connectivity with other systems. The...

Nov 2020
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Analyst/Coordinator

Haystack Solutions is pretty easy to use. Other than the fact that we don't have a system interfaced...

Nov 2020
(0)
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Analyst/Coordinator

We haven't had any support issues with Iatric Systems. We haven't called them in a long time for...

Nov 2020
(0)
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Manager

Updates have been working pretty much fine. I really have no complaints about them. We haven’t...

Oct 2020
(0)
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Manager

The system is pretty clear cut. It just does what Iatric Systems advertises it can do. Regardless of...

Oct 2020
(0)
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Manager

Iatric Systems definitely avoids charging for every little thing. We just pay them for support, but...

Oct 2020
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Manager

Iatric Systems doesn’t have much that breaks that they need to be proactive about and call us for....

Oct 2020
(0)
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Manager

I would give the system a high rating for driving tangible outcomes. The outcomes are tangible, and...

Oct 2020
(0)
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Manager

For our friends at Iatric Systems, I would love for them to give us more widgets and alerts.

Oct 2020
(0)
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Manager

We are going to keep Haystack Solutions in the long term, and we will reevaluate once we figure out...

Oct 2020
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Manager

I would give Haystack Solutions a high rating for supporting our integration goals. We are trying to...

Oct 2020
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Manager

I would not give Iatric Systems a high rating for their upgrades. The platform is a little...

Oct 2020
(0)
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Manager

I wouldn't give Iatric Systems the highest score for implementations. It does take a day or two to...

Oct 2020
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Manager

Iatric Systems is pretty thorough in terms of teaching us how to run the reports that we want. If we...

Oct 2020
(0)
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Manager

Iatric Systems keep integrating more things as we need them without charges. That is pretty good on...

Oct 2020
(0)
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Manager

We have a manager for Iatric Systems. We always use their product, and if we need something changed,...

Oct 2020
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Manager

I can call Iatric Systems or open up a ticket, and they are pretty good at responding to my emails...

Oct 2020
(0)
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Manager

If we do an audit on somebody, we can see where that person has been, how long that person was in,...

Oct 2020
(0)
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Nurse

I would like to be able to do reports more easily. We have to download all the reports and then...

Oct 2020
(0)
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Director

Haystack Solutions is not easy to use, but it became routine once we had our reports configured. We...

Oct 2020
(0)
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Director

Iatric Systems is always happy to train people. They understand that their platform is a little bit...

Oct 2020
(0)
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Director

The vendor is not proactive. They don't update me at all. I have to come to them with problems.

Oct 2020
(0)
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Director

When I have a problem with the vendor, the problem goes to an executive so that we can have a...

Oct 2020
(0)
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Director

Haystack Solutions does what we need it to do. I haven't cost shopped in a while, so I don't know...

Oct 2020
(0)
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Director

I like the vendor's culture and support. I would recommend the vendor to others if they are getting...

Oct 2020
(0)
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Director

The vendor will provide additional training if we engage with them. The vendor provides any training...

Sep 2020
(0)
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Director

The system does what the vendor said it would do. It has been a great tool. We have been able to...

Sep 2020
(0)
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Director

The vendor's support is great, but we hear very little from the executives. The vendor should really...

Sep 2020
(0)
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CIO

The system has been pretty good. We can get in and run reports, and it pushes some reports to us. It...

Sep 2020
(0)
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CIO

There are some capabilities that our privacy officer wants that we have not been able to get yet....

Sep 2020
(0)
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CIO

If we had to decide whether to purchase the system today, that decision would be dependent on...

Sep 2020
(0)
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CIO

In terms of the effectiveness of implementations and upgrades, I would rate Iatric Systems high. I...

Sep 2020
(0)
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CIO

The executives have been very involved.

Sep 2020
(0)
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Analyst/Coordinator

I have heard that we have had good support from the vendor during the COVID-19 crisis. The vendor’s...

Jun 2020
(0)
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Analyst/Coordinator

The vendor doesn’t really charge us for every little thing. If we have a service contract with them,...

Jun 2020
(0)
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Analyst/Coordinator

The upgrades were very timely and did what the vendor said they would do. If we were supposed to do...

Jun 2020
(0)
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Analyst/Coordinator

I really like the vendor’s product. I am the one who uses the product, and I am very pleased. The...

Jun 2020
(0)
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Analyst/Coordinator

We are more in a maintenance mode on the product, so we don’t really have any new projects with the...

Jun 2020
(0)
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Manager

Iatric Systems doesn't keep all promises. They abandoned their old system and just bought another...

May 2020
(0)
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Manager

The people we work with are project managers and technical people. Those are the people that deserve...

May 2020
(0)
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Manager

When we selected Iatric Systems, they were the leaders, and we were happy. Now, they have been left...

May 2020
(0)
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Manager

Iatric Systems could do better with their phone and email support, but the support isn't terrible....

May 2020
(0)
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Manager

The product is a security and auditing tool. It isn't really relevant to the COVID-19 crisis, but...

May 2020
(0)
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Manager

The vendor is very responsive and good to work with. I appreciate their usefulness. We typically...

May 2020
(0)
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Manager

The product is part of our long-term plans because it relates to meaningful use and our overall...

May 2020
(0)
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Manager

It seems like the vendor wants to nickel-and-dime us at times, but we are fine if we give the vendor...

May 2020
(0)
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Manager

When we have gone through upgrades and the vendor has provided trainings, the trainings have been...

May 2020
(0)
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