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Haystack Solutions (formerly Security Audit Manager) Comments
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KLAS Research Director - Joe VanDeGraaff
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User Commentary

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Director

I have Haystack Solutions installed and live, but we are no longer feeding data into it. Our...

Jul 2021
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Director

If our corporate standard weren't a different software, I probably would have stayed with Haystack...

Jul 2021
||
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Director

Any tickets we had or things we needed in Haystack Solutions were covered under the maintenance contract....

Jul 2021
||
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Director

I had a lot of discussions with one of the vendor’s directors when I was upgrading to Haystack Solutions....

Jul 2021
||
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CIO

The vendor is so focused on our environment that it takes a lot of the heavy lifting off of us. They...

Jul 2021
||
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CIO

The system is fairly priced, and Iatric Systems doesn’t nickel-and-dime us. When we do have issues,...

Jul 2021
||
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CIO

The overall product quality has been very good and continues to improve. Haystack Solutions is an...

Jul 2021
||
(0)
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CIO

The tools are evolving, but I wouldn’t say that the tools are quite there yet with all the various...

Jul 2021
||
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CIO

The vendor's support is excellent. They do a great job supporting their product. Iatric Systems has...

Jul 2021
||
(0)
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CIO

The vendor keeps their system updated, and that is what I consider to be proactive. They are always...

Jul 2021
||
(0)
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CIO

Iatric Systems does a really good job of involving their customers. It has been a little bit of a...

Jul 2021
||
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Analyst/Coordinator

Iatric Systems' support isn't great. When we have issues, we have to push back a little. I don't...

Jul 2021
||
(0)
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Analyst/Coordinator

My only minor issue is that Haystack Solutions keeps changing platforms. We are going through an...

Jul 2021
||
(0)
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Analyst/Coordinator

Haystack Solutions has a scorecard that we can build. Certain actions or possible actions can be...

Jul 2021
||
(0)
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Analyst/Coordinator

Haystack Solutions is pretty good. It integrates well with another system we use, and that is very...

Jul 2021
||
(0)
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CIO

The system lets me run a report, and I can export it in Excel and dig through it as much as I want.

Jun 2021
||
(0)
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CIO

Haystack Solutions always reaches out; they have been reaching out to me with the new version. My...

Jun 2021
||
(0)
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CIO

Haystack Solutions is definitely helping us maintain compliance with our policies. It has always...

Jun 2021
||
(0)
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CIO

We did not go to the newest version of Haystack Solutions because we were determining whether we...

Jun 2021
||
(0)
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Manager

The rebranded product is definitely an upgrade to Security Audit Manager. Haystack Solutions is a...

Jun 2021
||
(0)
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Analyst/Coordinator

Haystack Solutions is part of our long-term plans. With everything that has happened over the last...

May 2021
||
(0)
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Analyst/Coordinator

The vendor avoids charging for every little thing. With an organization like ours, that is...

May 2021
||
(0)
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Analyst/Coordinator

Nothing is perfect. We had scheduling challenges with the implementations, but the vendor's support...

May 2021
||
(0)
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Analyst/Coordinator

The product is great. We haven't had any major issues. There was one issue that occurred when we...

May 2021
||
(0)
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Analyst/Coordinator

We have gotten really great customer service, and Iatric Systems definitely follows up on the things...

May 2021
||
(0)
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Analyst/Coordinator

I would tell others who are looking at Haystack Solutions that the vendor has exceptional customer...

May 2021
||
(0)
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Analyst/Coordinator

Iatric Systems' customer service is great. We have an account representative who checks in...

May 2021
||
(0)
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Manager

The vendor has been very receptive and responsive to our suggestions. With every new product, there...

May 2021
||
(0)
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Manager

We have a very good relationship with the vendor. When we first got an offer to use Haystack...

May 2021
||
(0)
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Manager

One big positive of Haystack Solutions is that it ranks our patients' exposure to our staff members....

May 2021
||
(0)
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Manager

Haystack Solutions has an AI behind it. When we started, we had tons of patients who were coming up...

May 2021
||
(0)
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Manager

We are trying to monitor external users who have access to our EMR system. We have given them that...

May 2021
||
(0)
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Manager

We have been able to integrate the data that shows us the hours that our staff members are working....

May 2021
||
(0)
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Director

It was a natural progression upgrading to Haystack Solutions, and that is because we have multiple...

May 2021
||
(0)
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Director

We want to highlight Iatric Systems' response to any of our questions. Their customer service is excellent....

May 2021
||
(0)
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Director

The training is very good. All I have to do is open a task and say that we want a refresher course...

May 2021
||
(0)
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Director

We wanted functionality, and that has been a challenge only because the system doesn’t work...

May 2021
||
(0)
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Analyst/Coordinator

Iatric Systems did a great job with the implementation, and any hiccups were on our end. We had some...

May 2021
||
(0)
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Analyst/Coordinator

I like that we are part of the ticket system. Instead of getting an occasional email, I can actually...

May 2021
||
(0)
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Analyst/Coordinator

We have a lot of back-and-forth with the vendor's support people. When I find a new issue, I enter a...

Apr 2021
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Analyst/Coordinator

The vendor has been good about pushing updates, reaching out about open tickets, and letting us know...

Apr 2021
||
(0)
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Analyst/Coordinator

We are getting the information that we need out of the system. The system is doing its job. There is...

Apr 2021
||
(0)
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Analyst/Coordinator

It took a little while to get the system implemented, but now that it is up and running, it is...

Apr 2021
||
(0)
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Analyst/Coordinator

The implementation was pretty easy. The vendor did a lot on their end. They also offered training...

Apr 2021
||
(0)
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Analyst/Coordinator

Something that was new with the product was the event list. We didn't have access to that before....

Apr 2021
||
(0)
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Analyst/Coordinator

We haven’t had any issues with the quality of the data we get from the system. It pulls from our...

Apr 2021
||
(0)
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Analyst/Coordinator

The price of the system works effectively for us, and the product is of great quality. The system...

Apr 2021
||
(0)
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Analyst/Coordinator

I would purchase Iatric Systems' product again. I am still in the learning process of understanding...

Mar 2021
||
(0)
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Analyst/Coordinator

So far, Iatric Systems has kept their promises. I haven’t had any complaints about them. Even with...

Mar 2021
||
(0)
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Analyst/Coordinator

One of my lows with Iatric Systems is their training, but they do offer a few webinars on their site...

Mar 2021
||
(0)
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Analyst/Coordinator

The draw of using the solution was the artificial intelligence. Iatric Systems also allows auditing...

Mar 2021
||
(0)
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Director

Based on the current version, I wouldn't buy the solution again. We have decided that we are going...

Mar 2021
||
(0)
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Director

The version we have now is relatively clunky as far as software goes. It is like somebody made the...

Mar 2021
||
(0)
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Director

Haystack Solutions leans heavily on the notion that everything starts with an audit, but that is...

Mar 2021
||
(0)
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Director

The initial training was insufficient. Until people get into using Haystack Solutions, the training...

Mar 2021
||
(0)
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Director

There are a couple of things that are routinely problematic. As long as we have had the software,...

Mar 2021
||
(0)
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Director

Early on, there was more executive involvement, and that has really dropped off over time. I don't...

Mar 2021
||
(0)
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Director

Iatric Systems has been great to work with. When we open a ticket, they respond if we need them to....

Mar 2021
||
(0)
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Director

Iatric Systems does fantastic with upgrades. They have been a very good partner because they answer...

Mar 2021
||
(0)
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Director

For what they do for us, I would recommend Iatric Systems. They do exactly what we need and what...

Mar 2021
||
(0)
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Director

If Iatric Systems could do anything better, it would always be price. I don’t think they are overly...

Mar 2021
||
(0)
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Director

Iatric Systems seems to be proactive about their product, and they are trying to improve it. Iatric...

Mar 2021
||
(0)
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Director

We have to monitor and audit everything. With audit trails, there are various disparate systems out...

Mar 2021
||
(0)
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Director

We just interact with the vendor's support staff. I am sure that I could get ahold of vendor...

Mar 2021
||
(0)
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Director

We rely on Haystack Solutions for audit data from our various EMR applications. We can pull reports...

Mar 2021
||
(0)
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Director

When I talked to the support people, they have been very responsive and helpful. I have always felt...

Mar 2021
||
(0)
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Manager

In a year, I think my satisfaction with Haystack Solutions will go up. I will be getting more...

Feb 2021
||
(0)
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Manager

I have had to learn Haystack Solutions on my own. I have not had any real training on it. Whatever I...

Feb 2021
||
(0)
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Director

We are using Iatric Systems' software. We are still on their older system. We recently upgraded, and...

Jan 2021
||
(0)
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Director

We have had some turnover. Unfortunately, people sometimes leave before they get the chance to train...

Jan 2021
||
(0)
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Director

We had an instance where we had questions that needed to be escalated to a higher level. The vendor...

Jan 2021
||
(0)
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Manager

Either Haystack Solutions is not equipped to accept data from our EMR, or our EMR is not able to...

Jan 2021
||
(0)
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Manager

Iatric Systems has not been a good partner since they were acquired by Harris Healthcare. We haven't...

Jan 2021
||
(0)
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Manager

Iatric Systems hasn't kept their promises about billing. We were told that we wouldn't have to pay...

Jan 2021
||
(0)
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CCO

Our initial training from Iatric Systems was just an hour of online training. We had a person walk...

Jan 2021
||
(0)
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CCO

Haystack Solutions is a brand-new product, so right now I would say that the vendor is delivering...

Jan 2021
||
(0)
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CISO

Iatric Systems wasn't great in the implementation, and they struggled with the technology. They...

Jan 2021
||
(0)
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CISO

Iatric Systems trains during the implementations, and I don't know of any other external training...

Jan 2021
||
(0)
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CISO

We don't get any proactive support from Iatric Systems. We might get an email here or there, but I...

Jan 2021
||
(0)
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CISO

Haystack Solutions only audits one of our systems, so Haystack Solutions is not very robust and has...

Jan 2021
||
(0)
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CIO

I probably wouldn't select Haystack Solutions again because our experience has been too tough. We...

Jan 2021
||
(0)
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CIO

Iatric Systems is a little different than another vendor we use because the highest level we can...

Jan 2021
||
(0)
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CIO

Using the product isn't hard. It just does what it does. The product is interoperable with our EMR.

Jan 2021
||
(0)
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VP/Other Executive

Since the vendor became a part of another company, they started charging for everything. They are...

Nov 2020
||
(0)
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VP/Other Executive

Prior to the Adobe Flash upgrade, my team could easily support Haystack Solutions. Now that we have...

Nov 2020
||
(0)
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Analyst/Coordinator

Whenever we have needed anything, the vendor has been very responsive. There are other products that...

Nov 2020
||
(0)
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Analyst/Coordinator

I need to upgrade the product because another vendor's product that we have is going to be sunsetted....

Nov 2020
||
(0)
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Analyst/Coordinator

I haven't had much to do with the vendor. A few years ago, we had some questions about some reports...

Nov 2020
||
(0)
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Analyst/Coordinator

The vendor executives are very involved. They have always taken care of everything I have needed.

Nov 2020
||
(0)
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CIO

The vendor does not nickel-and-dime. I am able to get favors out of them. The system can be faulty,...

Nov 2020
||
(0)
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CIO

We don’t get a whole lot of new technology from the vendor; we mainly just use the system for...

Nov 2020
||
(0)
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CIO

The vendor is pretty good about being proactive. They respond. We have a tasking system, and we...

Nov 2020
||
(0)
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Manager

In terms of the vendor being proactive, they seem to take a while to notice things.

Nov 2020
||
(0)
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Manager

My biggest problem with the tool is that we have a lot of false positives, and that makes the data...

Nov 2020
||
(0)
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Manager

The system does well at driving tangible outcomes. I like the connectivity with other systems. The...

Nov 2020
||
(0)
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Analyst/Coordinator

Haystack Solutions is pretty easy to use. Other than the fact that we don't have a system interfaced...

Nov 2020
||
(0)
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Analyst/Coordinator

We haven't had any support issues with Iatric Systems. We haven't called them in a long time for...

Nov 2020
||
(0)
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Manager

Updates have been working pretty much fine. I really have no complaints about them. We haven’t...

Oct 2020
||
(0)
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Manager

The system is pretty clear cut. It just does what Iatric Systems advertises it can do. Regardless of...

Oct 2020
||
(0)
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Manager

Iatric Systems definitely avoids charging for every little thing. We just pay them for support, but...

Oct 2020
||
(0)
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Manager

Iatric Systems doesn’t have much that breaks that they need to be proactive about and call us for....

Oct 2020
||
(0)
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Manager

I would give the system a high rating for driving tangible outcomes. The outcomes are tangible, and...

Oct 2020
||
(0)
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Manager

For our friends at Iatric Systems, I would love for them to give us more widgets and alerts.

Oct 2020
||
(0)
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Manager

We are going to keep Haystack Solutions in the long term, and we will reevaluate once we figure out...

Oct 2020
||
(0)
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Manager

I would give Haystack Solutions a high rating for supporting our integration goals. We are trying to...

Oct 2020
||
(0)
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Manager

I would not give Iatric Systems a high rating for their upgrades. The platform is a little...

Oct 2020
||
(0)
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Manager

I wouldn't give Iatric Systems the highest score for implementations. It does take a day or two to...

Oct 2020
||
(0)
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Manager

Iatric Systems is pretty thorough in terms of teaching us how to run the reports that we want. If we...

Oct 2020
||
(0)
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Manager

Iatric Systems keep integrating more things as we need them without charges. That is pretty good on...

Oct 2020
||
(0)
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Manager

We have a manager for Iatric Systems. We always use their product, and if we need something changed,...

Oct 2020
||
(0)
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Manager

I can call Iatric Systems or open up a ticket, and they are pretty good at responding to my emails...

Oct 2020
||
(0)
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Manager

If we do an audit on somebody, we can see where that person has been, how long that person was in,...

Oct 2020
||
(0)
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Nurse

I would like to be able to do reports more easily. We have to download all the reports and then...

Oct 2020
||
(0)
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Director

Haystack Solutions is not easy to use, but it became routine once we had our reports configured. We...

Oct 2020
||
(0)
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Director

Iatric Systems is always happy to train people. They understand that their platform is a little bit...

Oct 2020
||
(0)
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Director

The vendor is not proactive. They don't update me at all. I have to come to them with problems.

Oct 2020
||
(0)
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Director

When I have a problem with the vendor, the problem goes to an executive so that we can have a...

Oct 2020
||
(0)
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Director

Haystack Solutions does what we need it to do. I haven't cost shopped in a while, so I don't know...

Oct 2020
||
(0)
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Director

I like the vendor's culture and support. I would recommend the vendor to others if they are getting...

Oct 2020
||
(0)
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Director

The vendor will provide additional training if we engage with them. The vendor provides any training...

Sep 2020
||
(0)
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Director

The system does what the vendor said it would do. It has been a great tool. We have been able to...

Sep 2020
||
(0)
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Director

The vendor's support is great, but we hear very little from the executives. The vendor should really...

Sep 2020
||
(0)
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CIO

The system has been pretty good. We can get in and run reports, and it pushes some reports to us. It...

Sep 2020
||
(0)
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CIO

There are some capabilities that our privacy officer wants that we have not been able to get yet....

Sep 2020
||
(0)
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CIO

If we had to decide whether to purchase the system today, that decision would be dependent on...

Sep 2020
||
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CIO

In terms of the effectiveness of implementations and upgrades, I would rate Iatric Systems high. I...

Sep 2020
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CIO

The executives have been very involved.

Sep 2020
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