Haystack Solutions (formerly Security Audit Manager) Comments

 

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Current Time Inside Cache Tag Helper: 9/24/2020 9:02:52 AM and Model.EvProductId = 2342

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User Commentary

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Analyst/Coordinator

Service and Support

I have heard that we have had good support from the vendor during the COVID-19 crisis. The vendor’s...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor doesn’t really charge us for every little thing. If we have a service contract with them,...

Jun 2020
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Analyst/Coordinator

Implementation and Training

The upgrades were very timely and did what the vendor said they would do. If we were supposed to do...

Jun 2020
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Analyst/Coordinator

Interfacing and Integration

I really like the vendor’s product. I am the one who uses the product, and I am very pleased. The...

Jun 2020
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Analyst/Coordinator

Relationship

We are more in a maintenance mode on the product, so we don’t really have any new projects with the...

Jun 2020
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Manager

Service and Support

Iatric Systems doesn't keep all promises. They abandoned their old system and just bought another...

May 2020
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Manager

Service and Support

The people we work with are project managers and technical people. Those are the people that deserve...

May 2020
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Manager

Functionality and Upgrades

When we selected Iatric Systems, they were the leaders, and we were happy. Now, they have been left...

May 2020
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Manager

Service and Support

Iatric Systems could do better with their phone and email support, but the support isn't terrible....

May 2020
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Manager

Service and Support

The product is a security and auditing tool. It isn't really relevant to the COVID-19 crisis, but...

May 2020
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Manager

Relationship

The vendor is very responsive and good to work with. I appreciate their usefulness. We typically...

May 2020
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Manager

Functionality and Upgrades

The product is part of our long-term plans because it relates to meaningful use and our overall...

May 2020
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Manager

ROI / Cost (care and feeding)

It seems like the vendor wants to nickel-and-dime us at times, but we are fine if we give the vendor...

May 2020
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Manager

Implementation and Training

When we have gone through upgrades and the vendor has provided trainings, the trainings have been...

May 2020
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Director

Functionality and Upgrades

The ease of use is strong. The reports are easy to run and fairly straight forward, and the vendor...

Mar 2020
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Director

Interfacing and Integration

The system monitors audit trails, and not all our systems are feeding into the Iatric Systems...

Mar 2020
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Director

Functionality and Upgrades

That system is used to help identify problems. To me, the outcome is based on the work that I have...

Mar 2020
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Director

Functionality and Upgrades

I don’t really have any thoughts on improvement because Iatric Systems did come out with a product...

Mar 2020
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Director

Functionality and Upgrades

Our experience has been positive. The system continues to work as advertised; I honestly don’t have...

Mar 2020
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CISO

Functionality and Upgrades

We have been very satisfied with Iatric Systems. They performed an upgrade to the latest version and...

Jan 2020
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CISO

ROI / Cost (care and feeding)

Iatric Systems doesn't throw in additional fees on the fly; the price is standard. They charge when...

Jan 2020
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CISO

Implementation and Training

Iatric Systems has training that is available for upgrades. They set up specific training classes...

Jan 2020
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CISO

Relationship

The vendor responds to us within the same day and usually in an hour or two. We don't necessarily...

Jan 2020
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CISO

Functionality and Upgrades

Right now, the product is taking in logs and not so much connecting to other systems. The product...

Jan 2020
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CISO

Functionality and Upgrades

The solution is very easy to use. There is a core group of individuals who use the application. They...

Jan 2020
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CISO

Service and Support

The vendor responds very quickly. They have a ticketing system, and they respond back through that...

Jan 2020
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CISO

Future Outlook

The things we get with Iatric Systems go beyond simple knowledge. We are using the best tool...

Jan 2020
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Analyst/Coordinator

Future Outlook

We are still implementing different parts of the product. We are still working on different reports...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

Management seems to really like the system. I run a lot of reports, and the system is fairly easy to...

Jan 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The vendor almost tends toward the side of not charging for everything. They do charge for a lot of...

Jan 2020
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Analyst/Coordinator

Implementation and Training

The vendor was pretty good with the training.

Jan 2020
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Analyst/Coordinator

Service and Support

I had to reach out to the vendor a couple of times for things, and we had some delays. But overall,...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

I like Iatric Systems' product better than some of the other products we have.

Dec 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

There aren't many charges. When we changed versions, Iatric Systems gave us some enhancements, but...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

I like the abilities that the product has. There are so many different types of reports, and we can...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

It is easy to pick a date or find a person or do other things to set up a report. Another program I...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

The new version of the product looks fantastic. It looks 10 times better than the old one. I just...

Dec 2019
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Analyst/Coordinator

Implementation and Training

Last time we upgraded the system, they gave additional trainings a couple of times. We needed a...

Dec 2019
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Analyst/Coordinator

Service and Support

Sometimes the support people are hard to get ahold of.

Dec 2019
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Director

Functionality and Upgrades

Iatric Systems took away the system's ability to export data into Excel. That capability let me get...

Nov 2019
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Director

Functionality and Upgrades

Iatric Systems works with us. We are on a maintenance program, and they don't nickel-and-dime us. We...

Nov 2019
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Director

Functionality and Upgrades

The product interfaces with our EMR and another system that has our employees' files. Our directors...

Nov 2019
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Manager

Service and Support

Iatric Systems provides support and keeps the system up and running. They monitor the system, and if...

Nov 2019
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Manager

ROI / Cost (care and feeding)

Iatric Systems' prices are affordable. We were able to add abilities to our EMR, and so far, so good....

Nov 2019
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Manager

Interfacing and Integration

There were some technical performance issues getting the data out of our EMR and into Iatric...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

Security Audit Manager meets all of our needs at this point. We will see how things are when we add...

Nov 2019
 Helpful

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Analyst/Coordinator

Future Outlook

Security Audit Manager is part of our long-term plans as far as we know.

Nov 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

It has been a long time since we had any training for Security Audit Manager. There isn't much need...

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

We are sure there is more technology that we would love to have, but the decision to adopt that...

Nov 2019
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Analyst/Coordinator

Relationship

We are happy working primarily with our empowered account manager. We don't need to hear from...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

The biggest benefit of using Security Audit Manager is that we can audit so many systems. We have a...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

We catch more privacy violations with Security Audit Manager than we would like, but that is...

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

Things have been going well with Iatric Systems' product; we use it a bit less than we used to, but...

Sep 2019
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Analyst/Coordinator

Functionality and Upgrades

We haven’t really had any communication with the executives, but we are happy with the product; in...

Sep 2019
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Analyst/Coordinator

Other Observations & Comments

Iatric Systems' product works just the way we want it to and does exactly what we need with the...

Sep 2019
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Director

Functionality and Upgrades

Something that I like about Security Audit Manager is the integration of HR information into the...

Sep 2019
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Director

Functionality and Upgrades

The system itself is shockingly out of line with HIPAA, and that is mystifying. For instance, there...

Sep 2019
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Director

Functionality and Upgrades

In the course of an investigation, we gain all sorts of basic information that we add to the...

Sep 2019
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Director

Future Outlook

Security Audit Manager is not part of our long-term plans. If we had our way, we would have already...

Sep 2019
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Director

Service and Support

Iatric Systems has dicey customer service. When we reach out about some of our issues, we have to...

Sep 2019
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Director

Technology

The stupidest thing happened after the end of the first year that we had the system. I wanted to...

Sep 2019
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Director

Technology

Another big issue is that Security Audit Manager's risk assessment is terrible. The actual language...

Sep 2019
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Manager

Functionality and Upgrades

The reports I get from Security Audit Manager are sometimes not as robust as others, but I am able...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

One of the problems I have with the system is false positives, which end up as results a lot of...

Jul 2019
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Analyst/Coordinator

Other Observations & Comments

Things with Iatric Systems' product are going well; my staff uses it without any barriers. One of my...

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

We would love to see Iatric Systems reduce the number of false positives in the system, but I know...

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

We encourage our staff members to seek medical treatment at our organization, and sometimes people...

Jun 2019
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Analyst/Coordinator

Functionality and Upgrades

Things have been going fine with Iatric Systems. We use the software monthly to run some proactive...

Jun 2019
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Analyst/Coordinator

Sales and Contracting

We are hoping to get the upgrade for Iatric Systems' product in the future, and the only thing that...

Jun 2019
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Analyst/Coordinator

Service and Support

Iatric Systems is very responsive. If we have questions or need help, they are right on top of...

Jun 2019
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Analyst/Coordinator

Lessons Learned

At first, understanding how the different reports pulled in different information was a steep...

Jun 2019
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CIO

Relationship

I wouldn't say that Iatric Systems nickel-and-dimes us, but they do seem to charge a bit more than...

May 2019
 Helpful

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CIO

ROI / Cost (care and feeding)

Iatric Systems was recently bought. Since that acquisition, Iatric Systems' prices have gone up...

May 2019
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Director

Service and Support

Security Audit Manager is a good product. Iatric Systems offers a lot of continuing education,...

May 2019
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Director

Other Observations & Comments

Because Security Audit Manager uses the data structure of our EMR, we don’t map the data to make it...

Jan 2019
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Director

Service and Support

Security Audit Manager is a mature product, and Iatric Systems offers enhancements. They have user...

Jan 2019
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Director

Functionality and Upgrades

Security Audit Manager takes a seed of all of the PHI and dictionary change information out of our...

Jan 2019
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Director

Relationship

A lot of Iatric Systems’ employees know our EMR. They are partners because there is a personal...

Jan 2019
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Director

ROI / Cost (care and feeding)

Iatric Systems stays on top of which direction healthcare is going. They identify some of the weak...

Jan 2019
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CIO

Service and Support

The support has always been really good, but the vendor probably isn't the most proactive.

Jan 2019
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CIO

Service and Support

I don't believe that the vendor has a cadence for releasing updates. They don't release an update...

Jan 2019
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CIO

Service and Support

Currently, we are reactionary with Security Audit Manager, and that isn't the way we are supposed to...

Jan 2019
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CIO

Functionality and Upgrades

Security Audit Manager works in the way the vendor told us it would. It is simple to use, and the...

Jan 2019
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CIO

Functionality and Upgrades

The vendor is good to work with. Security Audit Manager is pretty easy to manage. It is just sitting...

Jan 2019
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CIO

ROI / Cost (care and feeding)

Organizations need to have a better understanding of the things they want to get out of Security...

Jan 2019
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VP/Other Executive

Other Observations & Comments

Security Audit Manager is a good auditing tool when it works correctly. It makes the information...

Jan 2019