Haystack Solutions (formerly Security Audit Manager)
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Joe VanDeGraaff
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KLAS Research Director - Joe VanDeGraaff
 
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User Commentary

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Analyst/Coordinator

The vendor informs us about upgrades. We have worked with other companies that don't tell us about...

Apr 2022
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Analyst/Coordinator

We are pretty happy with Haystack Solutions. We have had no issues. It is working well for us and we...

Apr 2022
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Director

The outcome of the product is that we identify employee behavior or provider behavior that is not...

Apr 2022
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Director

We would buy Haystack Solutions again. iatricSystems is very competent. In fact, I want to outsource...

Apr 2022
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Director

I just pay a fee on a regular basis, and that fee doesn't vary a lot, so the vendor doesn't charge...

Apr 2022
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Analyst/Coordinator

Sometimes I feel like the vendor’s people are my own coworkers. Anytime I have an issue, I can...

Apr 2022
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Analyst/Coordinator

We want more customized dashboards. The vendor is working on those, but the dashboards aren't where...

Apr 2022
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Director

The product is pretty easy to use, and the vendor keeps it updated. What I like most about the...

Apr 2022
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Director

There isn't a lot the vendor could improve about the product. There could be a couple of...

Apr 2022
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Analyst/Coordinator

Going to Haystack Solutions has helped our workflow. We run audits and do reporting through the...

Apr 2022
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Analyst/Coordinator

The vendor kept the promises they made in the demo. Everything they showed us works. The vendor is...

Apr 2022
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Analyst/Coordinator

When the vendor knows that the price of something will be better later, they tell us to wait for...

Apr 2022
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Analyst/Coordinator

When we implemented the system, we had regular calls with the vendor to go over issues. We still...

Apr 2022
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VP/Other Executive

There are some things that are going well. iatricSystems has scheduled recurring calls with our...

Apr 2022
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VP/Other Executive

The way the product works is it assigns a numeric value to potential issues. So if a potential issue...

Apr 2022
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VP/Other Executive

It took time to get where we are with the product in working with iatricSystems to set up specific...

Apr 2022
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Analyst/Coordinator

The solution was integrated with another vendor's software, but after a ransomware attack,...

Apr 2022
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Analyst/Coordinator

The system is a little pricey in my opinion.

Mar 2022
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Analyst/Coordinator

I would like to see the vendor improve some of their training. When we changed to the web version of...

Mar 2022
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Analyst/Coordinator

The system has been easy to use. It is always hard to do everything and make changes, but buying...

Mar 2022
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Analyst/Coordinator

In moving to the web version of the system, we didn’t plan as well as we should have. We assumed the...

Mar 2022
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Analyst/Coordinator

I have seen a bit of proactivity from the vendor, but not a lot. We have seen some changes in the...

Mar 2022
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Analyst/Coordinator

We have to switch some of the solution's reports around a little. For the most part, the solution's...

Mar 2022
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Director

Haystack Solutions is a great product. We have multiple interfaces from a couple of systems into...

Mar 2022
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Manager

We have partnered with Iatric Systems for a long time and have several of their tools. Haystack...

Mar 2022
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Manager

Iatric Systems reaches out every single month to offer additional training or training on a piece we...

Mar 2022
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Manager

Haystack Solutions integrates very well and pulls information directly from our EMR.

Mar 2022
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Manager

Haystack Solutions could do a little better with its ease of use. It has some AI built behind it,...

Mar 2022
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Analyst/Coordinator

Haystack Solutions makes my auditing way easier. It allows me to get granular and really dig into...

Mar 2022
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Analyst/Coordinator

It is exciting to see where the vendor's technology is going. We are currently looking at adding...

Mar 2022
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Director

When the vendor acquired Haystack Solutions, they took away a feature that gave us a total count of...

Mar 2022
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Director

Iatric Systems is proactive. They are always sending us information.

Mar 2022
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Director

When the vendor updated their product to Haystack Solutions, we got a dashboard. The dashboard and...

Mar 2022
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Manager

The vendor could improve the maturity of the product. The product is newer in terms of performance,...

Mar 2022
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Manager

In terms of new technology, the vendor is trending to a better place.

Mar 2022
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Manager

The vendor overpromised and underdelivered from a product standpoint. Our privacy team was very...

Mar 2022
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Manager

We see charges from the vendor for retraining or enhancements. The vendor is sometimes looking for...

Mar 2022
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Manager

The product communicates well with our main EMR, so the integration is very good. The product...

Mar 2022
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Analyst/Coordinator

Haystack Solutions is a good tool. It has artificial intelligence. It shows us events that are...

Mar 2022
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Analyst/Coordinator

We are still having some glitches with Haystack Solutions, but when we do have an issue, the vendor...

Mar 2022
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Analyst/Coordinator

Iatric Systems has brought some of their higher-ups to our meetings when there have been issues.

Mar 2022
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Analyst/Coordinator

When we were looking at our new EMR system, Iatric Systems had the knowledge base to easily handle...

Mar 2022
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Analyst/Coordinator

The solution has some bugs, but I think that is because of our problems, not the vendor's. To...

Mar 2022
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Analyst/Coordinator

Getting where we want to go in Haystack Solutions and having the system do what we want it to do is...

Mar 2022
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Director

I suppose Haystack Solutions could help us achieve outcomes if it were functioning. We are trying to...

Feb 2022
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Director

We have not had a good experience with Haystack Solutions. We finally got an anticipated upgrade and...

Feb 2022
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Director

Haystack Solutions is poorly built. It is unwieldy because we have to save multiple times as we are...

Feb 2022
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Director

Iatric Systems offers some training. The person who led our training raced through it. The training...

Feb 2022
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Director

I don't think Iatric Systems has figured out the update that they rolled out. I haven't seen...

Feb 2022
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Director

We have had a pile of open tickets since we started with the new version of Haystack Solutions. Some...

Feb 2022
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Director

I have attempted to work with Iatric Systems, but I think they have changed ownership, and that has...

Feb 2022
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Manager

Haystack Solutions is a pretty good product, and Iatric Systems is fairly attentive to our feedback...

Jan 2022
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Manager

Sometimes Iatric Systems is slow in resolving problems in their customer support. I spoke with the...

Jan 2022
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Manager

We couldn't do a lot of things in our old EMR, so we went to Haystack Solutions to fill the gaps....

Jan 2022
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Director

Iatric Systems does a good job of keeping their promises. They offer training whenever and however...

Dec 2021
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Director

Haystack Solutions is complex for end users. There were some things that were missing in our most...

Dec 2021
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Director

Iatric Systems delivers new technology. Their newest product is really cool. They are going to have...

Dec 2021
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Director

I really like the vendor's approach. They are really individual. They tailor things to our staff...

Dec 2021
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Manager

Haystack Solutions is a pretty basic platform. If the decision were up to me, I wouldn't buy it...

Nov 2021
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Manager

The vendor is often very slow to respond to us. It is very difficult to work with their salespeople....

Nov 2021
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Manager

The benefits that we got from the system weren't ideal, but we did get what we wanted overall. There...

Nov 2021
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Manager

The way that the solution is designed isn't user friendly for people who don't have a bachelor's...

Nov 2021
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Director

Iatric Systems used the train-the-trainer model. The training wasn't terrible, but it wasn't great....

Oct 2021
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Director

We lost some functionality moving from Security Audit Manager to Haystack Solutions. The vendor...

Oct 2021
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Manager

Iatric Systems keeps their promises. They have been fluid for the entire time that we have worked...

Sep 2021
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Manager

The vendor's implementation services were wonderful. We didn't have any hiccups. I put in some...

Sep 2021
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Manager

The vendor has been consistent since we started with their product. I haven't seen any changes to...

Sep 2021
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Manager

Haystack Solutions has phenomenal incident reporting. A huge part of the product is tracking...

Sep 2021
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Manager

I used to have to do manual audits before we had Haystack Solutions. That was a nightmare. The...

Sep 2021
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Manager

Haystack Solutions has its glitches. When we switched over to the solution, we lost some...

Sep 2021
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Manager

The vendor's support is phenomenal. Our account manager is outstanding, and most of the people that...

Sep 2021
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Manager

Haystack Solutions is a good tool, and the vendor has been fabulous to work with. They know their...

Sep 2021
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Manager

Managing things in Haystack Solutions is great. When users are building the system to get it to do...

Sep 2021
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Director

I have Haystack Solutions installed and live, but we are no longer feeding data into it. Our...

Jul 2021
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Director

If our corporate standard weren't a different software, I probably would have stayed with Haystack...

Jul 2021
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Director

Any tickets we had or things we needed in Haystack Solutions were covered under the maintenance contract....

Jul 2021
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Director

I had a lot of discussions with one of the vendor’s directors when I was upgrading to Haystack Solutions....

Jul 2021
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CIO

The vendor is so focused on our environment that it takes a lot of the heavy lifting off of us. They...

Jul 2021
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CIO

The system is fairly priced, and Iatric Systems doesn’t nickel-and-dime us. When we do have issues,...

Jul 2021
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CIO

The overall product quality has been very good and continues to improve. Haystack Solutions is an...

Jul 2021
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CIO

The tools are evolving, but I wouldn’t say that the tools are quite there yet with all the various...

Jul 2021
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CIO

The vendor's support is excellent. They do a great job supporting their product. Iatric Systems has...

Jul 2021
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CIO

The vendor keeps their system updated, and that is what I consider to be proactive. They are always...

Jul 2021
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CIO

Iatric Systems does a really good job of involving their customers. It has been a little bit of a...

Jul 2021
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Analyst/Coordinator

Iatric Systems' support isn't great. When we have issues, we have to push back a little. I don't...

Jul 2021
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Analyst/Coordinator

My only minor issue is that Haystack Solutions keeps changing platforms. We are going through an...

Jul 2021
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Analyst/Coordinator

Haystack Solutions has a scorecard that we can build. Certain actions or possible actions can be...

Jul 2021
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Analyst/Coordinator

Haystack Solutions is pretty good. It integrates well with another system we use, and that is very...

Jul 2021
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CIO

The system lets me run a report, and I can export it in Excel and dig through it as much as I want.

Jun 2021
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CIO

Haystack Solutions always reaches out; they have been reaching out to me with the new version. My...

Jun 2021
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CIO

Haystack Solutions is definitely helping us maintain compliance with our policies. It has always...

Jun 2021
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CIO

We did not go to the newest version of Haystack Solutions because we were determining whether we...

Jun 2021
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Manager

The rebranded product is definitely an upgrade to Security Audit Manager. Haystack Solutions is a...

Jun 2021
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