Haystack Solutions Commentary
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Justin Porter
Research Director
KLAS Research Director - Justin Porter
 
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User Commentary

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Director

Product, Value

Having iatricSystems do a lot of work for us is efficient. We don’t have to hire staff members or...

Nov 2023
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Director

Relationship, Product

We have worked with iatricSystems for a long time, and it has been a transition to get all of our...

Nov 2023
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Director

Culture

We probably wouldn't buy the solution again. It wasn't quite what we were promised when we signed up...

Nov 2023
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Analyst/Coordinator

Product

In Haystack Solutions, iatricSystems has the Haystack iS audit strategy. That is primarily what I...

Oct 2023
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Analyst/Coordinator

Product

The documentation section in Haystack Solutions is where I document any incidents that happen or...

Oct 2023
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Analyst/Coordinator

Operations, Product

With upgrades, there are typically little bugs that iatricSystems has to fix. I rarely have to do...

Oct 2023
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Analyst/Coordinator

Relationship, Operations

iatricSystems has started doing user groups over the last year or so where they have a bunch of...

Oct 2023
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Analyst/Coordinator

Loyalty, Product

I discovered recently that I can get a lot more statistics out of the software than I realized...

Oct 2023
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Manager

Product

If I get a HIPAA complaint that someone has looked at their record, I can use Haystack Solutions to...

Oct 2023
||
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Manager

Product, Value

I don't think that Haystack Solutions is a bad product. I think it is a good product, but we don't...

Oct 2023
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Manager

Relationship

iatricSystems is somewhere in the middle when it comes to keeping their promises. Sometimes, when we...

Oct 2023
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Manager

Relationship, Product

We are having a hard time with some things in Haystack Solutions. We can enter one patient's name...

Oct 2023
||
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Manager

Operations

The training that iatricSystems provided for us was very good, and our trainers were wonderful. They...

Oct 2023
||
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Director

Operations, Product

Getting into Haystack Solutions and using it correctly does take some effort. iatricSystems could be...

Oct 2023
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Director

Loyalty, Product

iatricSystems came out with a recent update on the event categorization list. I think the vendor has...

Oct 2023
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Director

Relationship

iatricSystems has a good ticket system and good responses. The support people react really well and...

Oct 2023
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Analyst/Coordinator

Relationship

iatricSystems’ support team is amazing. Whenever we have an issue, they immediately conduct an...

Oct 2023
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Analyst/Coordinator

Relationship

With any changes we ask iatricSystems to make, the vendor is pretty good at saying whether they can...

Oct 2023
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Analyst/Coordinator

Product

Haystack Solutions is a great system. Thanks to Haystack Solutions, we have a mainstream way to...

Oct 2023
||
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CISO

Product

We are happy with Haystack Solutions on the privacy monitoring side.

Oct 2023
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Director

Relationship

iatricSystems’ customer service team has been very responsive and has tried to answer any questions...

Sep 2023
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Director

Product

Things have improved with the product. There were times when we ran into some issues with the system...

Sep 2023
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Director

Product

iatricSystems could probably incorporate some AI into the product to run people's patterns. It could...

Sep 2023
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Director

Product

The spreadsheets within the product can be very lengthy, and sometimes there is so much information...

Sep 2023
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Director

Product

We are able to use Haystack Solutions to track audit trails for appropriateness of access and system...

Aug 2023
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Director

Product

We would buy Haystack Solutions again because it has worked well. It is user friendly and provides...

Aug 2023
||
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Director

Relationship

The vendor is efficient. They are proactive in reaching out to us, and that is nice. The vendor...

Aug 2023
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Director

Culture

The vendor offers new solutions, like new upgrades that we are supposed to put in, but I honestly...

Aug 2023
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Analyst/Coordinator

Relationship, Product

Haystack Solutions is integrated very well with our systems. I am still working through the system,...

Aug 2023
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Analyst/Coordinator

Operations

It helps when the vendor has their recurring meetings with training and group discussions where we...

Aug 2023
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Analyst/Coordinator

Relationship

The vendor is very current and proactive with their updates and with any issues or anomalies that we...

Aug 2023
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Analyst/Coordinator

Product

I have recommended the product on more than one occasion. I would tell a peer that if they want a...

Aug 2023
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VP/Other Executive

Product

The various options for reporting are helpful, especially the exclusion part of the reporting. In...

Aug 2023
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VP/Other Executive

Relationship

We have had this ongoing issue that we have been dealing with, and there are issues on our end. We...

Aug 2023
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Director

Relationship, Product

Haystack Solutions helps us to track whatever HIPAA-compliance issues or complaints we have. It...

Aug 2023
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Director

Product

Haystack Solutions has a new AI that tracks relationships between addresses, even in the same...

Aug 2023
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Director

Relationship

iatricSystems is fair. We have some back-and-forth. We have several projects open with them right...

Aug 2023
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VP/Other Executive

Product, Value

Haystack Solutions streamlines the process for auditing EMR access and saves us time. It has helped...

Aug 2023
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VP/Other Executive

Relationship

iatricSystems has been very good to work with. My staff has regular calls with them to go over...

Aug 2023
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VP/Other Executive

Value

We initially started off as one organization, and we are a system now. We have all systems working...

Aug 2023
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Manager

Product

iatricSystems’ auditing tool is beneficial to see user-based access. If there is a file or a claim...

Jul 2023
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Manager

Product

iatricSystems has always had some scoring metric that customers can utilize to pull up at-risk...

Jul 2023
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Manager

Product

Haystack Solutions is a useful tool. We probably don't use it to the best of our ability. But for...

Jul 2023
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Manager

Value

iatricSystems definitely charges for professional services or customizations. They get us for...

Jul 2023
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Manager

Operations

The training was very high level. iatricSystems’ support team uses an email model for tickets. We...

Jul 2023
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Manager

Product

We have a good product in Haystack Solutions. If someone is looking to achieve privacy monitoring,...

Jul 2023
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Manager

Relationship, Product

We have had problems with linking databases to Haystack Solutions. Those get worked out, but it...

Jul 2023
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Director

Product

Haystack Solutions has made it a lot easier to do audits. The system does them automatically, so all...

Jun 2023
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Director

Relationship

iatricSystems has a really good team that gets back to us and works with us if we need them to. We...

Jun 2023
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Director

Operations

It is easy to train people on Haystack Solutions. Most of our errors are end-user errors because our...

Jun 2023
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Director

Relationship

If I ever have an issue with the system, all I have to do is send an email to my contact person at...

Jun 2023
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VP/Other Executive

Relationship

The different people that I worked with at iatricSystems were always very professional. They were...

Jun 2023
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VP/Other Executive

Product

I liked aspects of the reports we could run using Haystack Solutions. The exception-based reports...

Jun 2023
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VP/Other Executive

Product

There were some things that made us question the validity of some fields in Haystack Solutions’...

Jun 2023
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VP/Other Executive

Relationship, Product

There was some communication between Haystack Solutions and our EMR, both for the patient records...

Jun 2023
||
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VP/Other Executive

Product

The solution improved considerably when it was rebranded from Security Audit Manager to Haystack...

Jun 2023
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VP/Other Executive

Loyalty

I haven’t worked with any other auditing platform, so I don’t know whether the shortcomings I see in...

Jun 2023
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Director

Relationship, Product

Haystack Solutions prompts the employee, and it is smart enough to go in and see from our HR...

May 2023
||
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Director

Relationship, Product

Haystack Solutions integrates well with other systems, and it really heightens and aggregates...

May 2023
||
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Director

Relationship

Haystack Solutions is really more of a software solution and less of a consulting service. That is...

May 2023
||
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Director

Relationship

iatricSystems has always been very responsive and very engageable. The person that I deal with has...

May 2023
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Director

Loyalty

Haystack Solutions is kind of premature with AI, but I am very hopeful that Haystack Solutions is...

May 2023
||
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Manager

Product, Value

Haystack Solutions gives us a centralized location to keep our cases and log all of our information...

May 2023
||
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Manager

Loyalty

Before we got Haystack Solutions, we used to just run the same last name and look at thousands of...

May 2023
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Manager

Relationship

A lot of times, if the vendor goes in and sees that something that we want to be customized is quick...

May 2023
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Manager

Relationship, Operations

iatricSystems actually put a link on their website where we can go to get information and find...

May 2023
||
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Manager

Relationship

iatricSystems’ team members are very responsive, depending on what the issue is. They usually...

May 2023
||
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Director

Relationship

iatricSystems is doing their part. They are inside the system churning out reports regularly. They...

Apr 2023
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Director

Product

Haystack Solutions has robust targeted auditing, and that helps us to pinpoint problematic areas for...

Apr 2023
||
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Director

Operations, Product

The product’s reports are complex, and I don't have the bandwidth to use all the reports that are...

Apr 2023
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Manager

Product

The product is remarkable compared to our former application, which didn't have any bells and...

Apr 2023
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(0)
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Manager

Relationship, Product

Haystack Solutions allows me to monitor EMR access to make sure things are used appropriately so...

Apr 2023
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Manager

Relationship, Product

We were dissatisfied with an upgrade; it was less than acceptable. A weighted score is given to...

Apr 2023
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Manager

Relationship

It has been a while since somebody from a leadership role has reached out. For a while, I was...

Apr 2023
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Manager

Relationship

The support team did not always have the requisite knowledge to fix our issues, and they were not...

Apr 2023
||
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Manager

Operations

The vendor has regular education meetings and gets together with users to go over how they use the...

Apr 2023
||
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Director

Culture, Relationship, Value

We don’t talk to iatricSystems very often, but when we work with them, they come through on their...

Apr 2023
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Director

Relationship

It could be our fault, but there are issues with communication. We don’t really know how to contact...

Apr 2023
||
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Director

Product

There are some issues, but I like Haystack Solutions. It is very easy to use and maneuver. Haystack...

Apr 2023
||
(0)
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Analyst/Coordinator

Product

Using Haystack Solutions, we have been able to properly track our EMR and limit the number of policy...

Apr 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

When we first started using the program, our main objective was to ensure that there were no major...

Apr 2023
||
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Analyst/Coordinator

Product

Haystack Solutions is able to give me the basic information that I want to see, but it is not able...

Apr 2023
||
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Analyst/Coordinator

Product

I would love to see batch actions within the product. Right now, if I have around 20 events, I have...

Apr 2023
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Analyst/Coordinator

Relationship

iatricSystems has great customer service. Whenever I speak to anyone at the company, they go above...

Apr 2023
||
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Nurse

Operations, Product

I wish that the product were a bit more specific on times and would show users that they were still...

Apr 2023
||
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Nurse

Operations, Product

The product is very good overall, However, my managers have had some issues with the system's...

Apr 2023
||
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Nurse

Relationship, Operations

I really like that we have monthly meetings with other users of the product. I can hear about...

Apr 2023
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Nurse

Relationship

The vendor is very responsive when I email them, but I don't always get the specific answers that I...

Apr 2023
||
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Nurse

Product

If I am trying to find specific information on a patient or a user that is looking at a patient's...

Apr 2023
||
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VP/Other Executive

Product

If Haystack Solutions’ artificial intelligence is working properly, then it is nice. I love the fact...

Apr 2023
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VP/Other Executive

Product

Since we got the upgrade we needed in Haystack Solutions, the site has been nicer and easier to use.

Apr 2023
||
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VP/Other Executive

Product

If we could change a couple of the steps in Haystack Solutions, that would be nice.

Apr 2023
||
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VP/Other Executive

Relationship

iatricSystems’ support has been great. The support team has always been very helpful.

Apr 2023
||
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VP/Other Executive

Value

I would recommend Haystack Solutions if the cost were reasonable.

Apr 2023
||
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Manager

Loyalty, Relationship, Product

We would like the vendor to focus on AI and machine learning to further drive surveillance. The...

Apr 2023
||
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Analyst/Coordinator

Product

I like the product’s watch list. If I have a person who accessed another team member's medical...

Mar 2023
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Analyst/Coordinator

Product

I don't use the product’s tracking portion for tracking privacy incidents. I use my own method, but...

Mar 2023
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Analyst/Coordinator

Relationship

I really like that the vendor has our customer service representative routinely check in. They ask...

Mar 2023
||
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Analyst/Coordinator

Product

The vendor could improve communication with interfaces. We have feeds into Haystack Solutions from...

Mar 2023
||
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Director

Relationship, Product

iatricSystems works with us, is always ahead of the game, and is quick to respond. The vendor is...

Mar 2023
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Analyst/Coordinator

Relationship

We do not really have too many problems with Haystack Solutions, but when we do put in tickets, the...

Mar 2023
||
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Analyst/Coordinator

Product

There are a lot of features in the system that we don’t use because we get a lot of false positives....

Mar 2023
||
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Analyst/Coordinator

Relationship, Product

Haystack Solutions is pretty much the status quo for us. We had an issue where if we did a...

Mar 2023
||
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Analyst/Coordinator

Loyalty

I have recommended the product at meetings, and I talk to people about what we use. There are a lot...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor eventually keeps their promises. Like all software companies, some things are...

Mar 2023
||
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Analyst/Coordinator

Operations, Product

Some of the user interface is a little wonky. I know the product well, but when I am training new...

Mar 2023
||
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Analyst/Coordinator

Product

I like the system's integration and the way we can integrate so many other systems with it. Haystack...

Mar 2023
||
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Analyst/Coordinator

Relationship

I have people at my fingertips when I have issues with Haystack Solutions. When I need something to...

Mar 2023
||
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Director

Product

Haystack Solutions gives us a retrospective look at user audits in terms of behavior and suspected...

Feb 2023
||
(0)
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Director

Product

Haystack Solutions’ interface is a little behind modern user interfaces. It takes several clicks and...

Feb 2023
||
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Director

Value

Haystack Solutions removes a lot of the burden of manual audits, and the system picks up things we...

Feb 2023
||
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Manager

Product, Value

There have been several times when the product has populated with inappropriate access, especially...

Jan 2023
||
(0)
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Manager

Product

If we ever have a patient complain or if we suspect that someone may have accessed the system...

Jan 2023
||
(0)
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Manager

Relationship

The vendor has gotten more active with their user groups. We have really enjoyed those groups....

Jan 2023
||
(0)
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Manager

Loyalty, Value

The product is reasonably priced, and it meets our needs. We know that the vendor is moving toward...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

iatricSystems may overmeet our needs. They do regular updates, and we are not prepared to do updates...

Jan 2023
||
(0)
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Analyst/Coordinator

Product

What I like most about Haystack Solutions is it takes a large amount of data, and we can produce...

Jan 2023
||
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Analyst/Coordinator

Product

There are some false positives on Haystack Solutions' event list, and I have not had time to remove...

Jan 2023
||
(0)
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Analyst/Coordinator

Relationship

iatricSystems responds promptly when we explain to them that we need action quickly. Otherwise, it...

Jan 2023
||
(0)
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Analyst/Coordinator

Operations, Product

With Haystack Solutions, we can educate our staff on privacy requirements in addition to the...

Jan 2023
||
(0)
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Analyst/Coordinator

Value

iatricSystems charges for everything, but they are good about including in those charges training...

Jan 2023
||
(0)
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Director

Operations

There were problems with the implementation. We had to wait for fixes. There were some pretty decent...

Jan 2023
||
(0)
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Director

Operations

The product couldn't do some of the things the vendor had initially indicated as part of our...

Jan 2023
||
(0)
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Director

Product

The functionality of the product is somewhat inadequate for the increasing needs of auditing...

Jan 2023
||
(0)
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Director

Loyalty

We moved away from Haystack Solutions because there were some technical challenges. There were also...

Jan 2023
||
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