Haystack Solutions
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User Commentary

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CISO

ROI / Cost (care and feeding)

By using the solution, we have seen a significant cultural change in our organization. We have seen...

Oct 2022
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CISO

Interfacing and Integration

Since iatricSystems acquired the solution, it has had some significant ongoing technical issues....

Oct 2022
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Manager

ROI / Cost (care and feeding)

Haystack Solutions can predictively show us any indications or transactions that we might need to be...

Oct 2022
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Manager

Future Outlook

Haystack Solutions’ artificial intelligence piece is good, and it gives us predictive things for us...

Oct 2022
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Analyst/Coordinator

Implementation and Training

Haystack Solutions allows us to audit users or patients, and any of the activity is done in the EMR....

Oct 2022
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Analyst/Coordinator

Relationship

iatricSystems has implemented some of the suggestions that we have made, and we are very grateful...

Sep 2022
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Analyst/Coordinator

Service and Support

We get a response from iatricSystems within 24–48 hours. If anything is happening, we can jump on a...

Sep 2022
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Analyst/Coordinator

Future Outlook

Everything from iatricSystems has met or exceeded expectations. With a few enhancements or reporting...

Sep 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Haystack Solutions has brought my organization a faster turnaround time with investigations. The...

Sep 2022
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Analyst/Coordinator

Technology

I use the product daily to run scheduled audits, and the product provides so much information. I...

Sep 2022
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Analyst/Coordinator

Technology

When I go to compliance conferences, there are quite a few other entities that are looking for...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

The only thing that the vendor really needs to take into consideration is that on some of the...

Sep 2022
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Analyst/Coordinator

Relationship

Our vendor representative keeps in close contact with us. They are very proactive in terms of...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

I have had a couple of issues where I wanted to change a certain report, and the vendor wanted to...

Sep 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the outcomes we achieved were based on the upgrades and our OCR reporting breaches. The...

Sep 2022
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Director

Other Observations & Comments

Haystack Solutions is limited to the amount of detail we can get. That might not be a result of the...

Aug 2022
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Director

Technology

The product used to be called Security Audit Manager before it was changed to Haystack Solutions....

Aug 2022
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Director

Functionality and Upgrades

One strength of Haystack Solutions is that the product is one place to go to start our audit. The...

Aug 2022
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Director

Functionality and Upgrades

The weakness of Haystack Solutions is the alerts. We have to sift through the alerts for a while to...

Aug 2022
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Manager

Functionality and Upgrades

We like Haystack Solutions. The system helps fill in the gaps between our other solutions. The...

Aug 2022
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Manager

Relationship

iatricSystems is a close partner. They serve us and work with us as a good partner should. They are...

Aug 2022
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Director

Implementation and Training

When we upgraded last time, there was a lot of back-and-forth, and it seemed to take a long time to...

Aug 2022
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Analyst/Coordinator

Other Observations & Comments

The vendor’s AI system is very sensitive to inappropriate access. The vendor has a lot of reports...

Aug 2022
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Analyst/Coordinator

Implementation and Training

The vendor has a multitude of training sessions that they do routine webinars for. They also have...

Aug 2022
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Analyst/Coordinator

Interfacing and Integration

We are getting ready to add our ambulatory EMR to the product. With that integration, we will have...

Aug 2022
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Analyst/Coordinator

Service and Support

The vendor’s support response is immediate, whether we enter something on the vendor's web portal or...

Aug 2022
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Analyst/Coordinator

Relationship

When it comes to executive involvement, we have no issues getting to the top if we have any...

Aug 2022
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Analyst/Coordinator

Interfacing and Integration

The product is able to assimilate data from a wide variety of sources, and that makes it a really...

Aug 2022
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Director

Service and Support

Haystack Solutions is one of iatricSystems' newer platforms, so it appears that the vendor continues...

Aug 2022
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Director

ROI / Cost (care and feeding)

An outcome of Haystack Solutions is that it has given us a realistic means to be able to fulfill our...

Aug 2022
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Director

Other Observations & Comments

iatricSystems is very open to feedback, and they take ideas to development very quickly. They have...

Aug 2022
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Director

Functionality and Upgrades

There are a few different ways that we can document our findings or follow-ups in the tool, but...

Aug 2022
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Director

Interfacing and Integration

iatricSystems is able to add other EHRs to their tool, but for us, the integration has been cost prohibitive....

Aug 2022
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Director

ROI / Cost (care and feeding)

In using Haystack Solutions, we have seen more visibility. We are monitoring any HIPAA violations,...

Aug 2022
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Director

ROI / Cost (care and feeding)

iatricSystems gives us a fair price. I never worry about that.

Aug 2022
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Director

Implementation and Training

The vendor is very proactive in training. Their old solution was more limited, so we like the new...

Aug 2022
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Manager

Relationship

I don't consider the vendor to be too proactive unless they are not communicating with just me. I...

Jul 2022
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Manager

Implementation and Training

iatricSystems' customer service is just not good. They had training modules, and I remember...

Jul 2022
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Manager

Functionality and Upgrades

We have seen Haystack Solutions give us accurate results. When we can get into the system and run...

Jul 2022
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Manager

Functionality and Upgrades

In terms of AI and machine learning, the solution is still a manual-based type system, so it may...

Jul 2022
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Director

Service and Support

iatricSystems is very good about how they communicate with us when we have a question or issue. We...

Jul 2022
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Director

Functionality and Upgrades

About a year into working with iatricSystems, we wanted to give them the benefit of the doubt and...

Jul 2022
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Director

Technology

Haystack Solutions is a very manual program right now and does not use AI as other organizations'...

Jul 2022
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Director

Other Observations & Comments

In the beginning, iatricSystems didn't realize how big our company was and the volumes that they...

Jul 2022
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Nurse

Functionality and Upgrades

The system makes it easier to review audits when we have a privacy issue.

Jun 2022
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Nurse

Service and Support

iatricSystems offers user groups we can join where we can receive more training, updates on how...

Jun 2022
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Director

Functionality and Upgrades

Haystack Solutions looks to be a good product compared to the vendor's previous version of the...

Jun 2022
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Analyst/Coordinator

Future Outlook

We will be switching EMR systems, and I am pretty sure that there is an audit system included in our...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

We use Haystack Solutions for auditing. We can run an audit for a patient to see whether they have...

Jun 2022
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Director

Functionality and Upgrades

Haystack Solutions gives me the ability to monitor audit trails for HIPAA compliance. I have also...

Jun 2022
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Director

Interfacing and Integration

The user interface seems busy to me; it has a lot going on. The vendor could make the UI more intuitive....

Jun 2022
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Director

Interfacing and Integration

There is only so much auditing that Haystack Solutions can do with the EMR database. The database is...

May 2022
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Director

Relationship

The vendor has resolved things that were brought up. They are constantly improving.

May 2022
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Analyst/Coordinator

Service and Support

The vendor informs us about upgrades. We have worked with other companies that don't tell us about...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We are pretty happy with Haystack Solutions. We have had no issues. It is working well for us and we...

Apr 2022
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Director

ROI / Cost (care and feeding)

The outcome of the product is that we identify employee behavior or provider behavior that is not...

Apr 2022
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Director

Future Outlook

We would buy Haystack Solutions again. iatricSystems is very competent. In fact, I want to outsource...

Apr 2022
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Director

ROI / Cost (care and feeding)

I just pay a fee on a regular basis, and that fee doesn't vary a lot, so the vendor doesn't charge...

Apr 2022
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Analyst/Coordinator

Relationship

Sometimes I feel like the vendor’s people are my own coworkers. Anytime I have an issue, I can...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We want more customized dashboards. The vendor is working on those, but the dashboards aren't where...

Apr 2022
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Director

Functionality and Upgrades

The product is pretty easy to use, and the vendor keeps it updated. What I like most about the...

Apr 2022
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Director

Functionality and Upgrades

There isn't a lot the vendor could improve about the product. There could be a couple of...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Going to Haystack Solutions has helped our workflow. We run audits and do reporting through the...

Apr 2022
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Analyst/Coordinator

Relationship

The vendor kept the promises they made in the demo. Everything they showed us works. The vendor is...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

When the vendor knows that the price of something will be better later, they tell us to wait for...

Apr 2022
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Analyst/Coordinator

Implementation and Training

When we implemented the system, we had regular calls with the vendor to go over issues. We still...

Apr 2022
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VP/Other Executive

Service and Support

There are some things that are going well. iatricSystems has scheduled recurring calls with our...

Apr 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The way the product works is it assigns a numeric value to potential issues. So if a potential issue...

Apr 2022
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VP/Other Executive

Lessons Learned

It took time to get where we are with the product in working with iatricSystems to set up specific...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

The solution was integrated with another vendor's software, but after a ransomware attack,...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

The system is a little pricey in my opinion.

Mar 2022
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Analyst/Coordinator

Implementation and Training

I would like to see the vendor improve some of their training. When we changed to the web version of...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

The system has been easy to use. It is always hard to do everything and make changes, but buying...

Mar 2022
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Analyst/Coordinator

Implementation and Training

In moving to the web version of the system, we didn’t plan as well as we should have. We assumed the...

Mar 2022
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Analyst/Coordinator

Relationship

I have seen a bit of proactivity from the vendor, but not a lot. We have seen some changes in the...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

We have to switch some of the solution's reports around a little. For the most part, the solution's...

Mar 2022
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Director

Functionality and Upgrades

Haystack Solutions is a great product. We have multiple interfaces from a couple of systems into...

Mar 2022
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Manager

Functionality and Upgrades

We have partnered with Iatric Systems for a long time and have several of their tools. Haystack...

Mar 2022
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Manager

Implementation and Training

Iatric Systems reaches out every single month to offer additional training or training on a piece we...

Mar 2022
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Manager

Interfacing and Integration

Haystack Solutions integrates very well and pulls information directly from our EMR.

Mar 2022
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Manager

Functionality and Upgrades

Haystack Solutions could do a little better with its ease of use. It has some AI built behind it,...

Mar 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Haystack Solutions makes my auditing way easier. It allows me to get granular and really dig into...

Mar 2022
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Analyst/Coordinator

Future Outlook

It is exciting to see where the vendor's technology is going. We are currently looking at adding...

Mar 2022
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Director

Functionality and Upgrades

When the vendor acquired Haystack Solutions, they took away a feature that gave us a total count of...

Mar 2022
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Director

Service and Support

Iatric Systems is proactive. They are always sending us information.

Mar 2022
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Director

Functionality and Upgrades

When the vendor updated their product to Haystack Solutions, we got a dashboard. The dashboard and...

Mar 2022
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Manager

Functionality and Upgrades

The vendor could improve the maturity of the product. The product is newer in terms of performance,...

Mar 2022
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Manager

Future Outlook

In terms of new technology, the vendor is trending to a better place.

Mar 2022
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Manager

Relationship

The vendor overpromised and underdelivered from a product standpoint. Our privacy team was very...

Mar 2022
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Manager

ROI / Cost (care and feeding)

We see charges from the vendor for retraining or enhancements. The vendor is sometimes looking for...

Mar 2022
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Manager

Interfacing and Integration

The product communicates well with our main EMR, so the integration is very good. The product...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Haystack Solutions is a good tool. It has artificial intelligence. It shows us events that are...

Mar 2022
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Analyst/Coordinator

Service and Support

We are still having some glitches with Haystack Solutions, but when we do have an issue, the vendor...

Mar 2022
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Analyst/Coordinator

Service and Support

Iatric Systems has brought some of their higher-ups to our meetings when there have been issues.

Mar 2022
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Analyst/Coordinator

Win/Loss - Why they were selected (by current clients)

When we were looking at our new EMR system, Iatric Systems had the knowledge base to easily handle...

Mar 2022
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Analyst/Coordinator

Service and Support

The solution has some bugs, but I think that is because of our problems, not the vendor's. To...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Getting where we want to go in Haystack Solutions and having the system do what we want it to do is...

Mar 2022
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Director

Functionality and Upgrades

I suppose Haystack Solutions could help us achieve outcomes if it were functioning. We are trying to...

Feb 2022
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Director

Functionality and Upgrades

We have not had a good experience with Haystack Solutions. We finally got an anticipated upgrade and...

Feb 2022
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Director

Functionality and Upgrades

Haystack Solutions is poorly built. It is unwieldy because we have to save multiple times as we are...

Feb 2022
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Director

Implementation and Training

Iatric Systems offers some training. The person who led our training raced through it. The training...

Feb 2022
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(0)
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Director

Functionality and Upgrades

I don't think Iatric Systems has figured out the update that they rolled out. I haven't seen...

Feb 2022
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Director

Service and Support

We have had a pile of open tickets since we started with the new version of Haystack Solutions. Some...

Feb 2022
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Director

Relationship

I have attempted to work with Iatric Systems, but I think they have changed ownership, and that has...

Feb 2022
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Manager

Implementation and Training

Haystack Solutions is a pretty good product, and Iatric Systems is fairly attentive to our feedback...

Jan 2022
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Manager

Service and Support

Sometimes Iatric Systems is slow in resolving problems in their customer support. I spoke with the...

Jan 2022
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Manager

Other Observations & Comments

We couldn't do a lot of things in our old EMR, so we went to Haystack Solutions to fill the gaps....

Jan 2022
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Director

Relationship

Iatric Systems does a good job of keeping their promises. They offer training whenever and however...

Dec 2021
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Director

ROI / Cost (care and feeding)

Haystack Solutions is complex for end users. There were some things that were missing in our most...

Dec 2021
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Director

Future Outlook

Iatric Systems delivers new technology. Their newest product is really cool. They are going to have...

Dec 2021
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Director

Relationship

I really like the vendor's approach. They are really individual. They tailor things to our staff...

Dec 2021
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