Haystack Solutions Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Loyalty, Product, Value
About 99% of all our alerts are false positives. I have to sift through quite a few alerts because...
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Product, Value
The UI of Haystack Solutions is clunky. When we are trying to do bulk actions or make changes, the...
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Relationship
I don't ever really have to reach out about Haystack Solutions. My reports work like they are...
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Loyalty, Product
Haystack Solutions helps us find things that we otherwise wouldn't be able to find if we were just...
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Product
I like that Haystack Solutions is consistent. There are not a lot of issues; for the most part, it...
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Loyalty, Value
iatricSystems provides a very in-depth investigation product that reduces investigation times and...
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Operations
We have regular online training and calls with the vendor. We do a lot of scenario-based, real-world...
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Relationship, Product
iatricSystems has some flexibility with report writing. If an organization provides a scope of what...
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Product
The AI functionality gives us possible probabilities of potential issues. It brings them up and puts...
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Relationship
iatricSystems' support team contacts us with under 24 hours of turnaround time. They work very...
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Product
With Haystack Solutions, we only used to use it for our EHR. It is important for organizations to...
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Relationship
iatricSystems is highly engaged with us on Haystack Solutions. They are also proactive through my...
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Operations, Product
I know competitors exist, but I have never seen them in action. I have very minimally seen Bluesight...
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Operations
With one-to-one training, iatricSystems is great. They are happy to get on a call and immediately...
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Relationship
iatricSystems is constantly striving to improve. And anybody I have wound up talking to at...
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Loyalty
Unfortunately, due to some organizational changes, the data we are feeding to Haystack Solutions...
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Relationship
The system support would rate highly. However, when I was having problems with the system and didn't...
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Product
By using Haystack Solutions, we are able to follow policies much more closely. Haystack Solutions is...
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Relationship
The vendor's customer support has been phenomenal and stupendous. iatricSystems has been really on...
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Product
The feature we use the most in Haystack Solutions is the scheduled reports. The reports, which are...
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Operations, Product
Over the years, we have added multiple EMR systems to Haystack Solutions. iatricSystems' employees...
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Relationship
The iatricSystems team has always been very helpful and knowledgeable with any issues we have...
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Loyalty, Product
We have been using Haystack Solutions for several years, and we used its predecessor for several...
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Product
We have a very small community. Everybody’s family lives here, so if someone's name is Sue Smith,...
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Product
What I like about Haystack Solutions is that it is one place to go to do my investigations. We don't...
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Operations, Product
iatricSystems has been doing better with upgrades. I feel like that could still be the way we have...
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Product
Haystack Solutions does a really good job of monitoring multiple types of snooping. I like the...
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Product
With Haystack Solutions, we mostly do audits for privacy and HIPAA standards. We use them to assess...
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Operations
iatricSystems does a good job with training. They are very engaged.
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Loyalty, Product
There are some things in Haystack Solutions that I would like to see be changed, like the system's...
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Product
Haystack Solutions is good at monitoring coworker snooping because I don't get as many false...
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Operations
When we first upgraded the solution, I was having all sorts of issues, and it was hard to get time...
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Product
Even after the upgrades, Haystack Solutions is as slow as molasses. We tried on our side to upgrade...
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Loyalty
We are considering replacing Haystack Solutions because we are looking for something that is less...
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Product
With Haystack Solutions, I have been able to create some reports that I need, specifically in...
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Product
The reporting aspect could be a little more involved. We would like to have a couple more reports to...
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Relationship, Product
Everything is working well with iatricSystems. The communication is probably the best thing. The...
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Loyalty
At this point, Haystack Solutions is not our barrier; our EHR is our barrier. Haystack Solutions has...
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Relationship
iatricSystems has great support people and staff members who have been around for a long time. I...
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Product
Haystack Solutions was a significant improvement from the system we had previously in terms of being...
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Product
Compared to our new product, Haystack Solutions is not quite as good as other options on the market....
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Relationship, Product
iatricSystems hasn’t continued to develop their product. It seems like the auditing platform...
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Product
I would not buy Haystack Solutions again at this point. We tried to use the neighbor snooping...
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Relationship
The iatricSystems people are always very customer-service oriented. When I have had questions, they...
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Relationship, Operations
iatricSystems is very good at keeping their promises, and they follow up with us very well. They are...
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Product
Haystack Solutions has a lot of bells and whistles. I do my audits in Haystack Solutions to see who...
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Relationship, Operations
iatricSystems is proactive in letting me know when new systems are coming out. They also have...
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Relationship
The service and support from iatricSystems are excellent. If we have an issue, the vendor's support...
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Operations
iatricsSystems provides training. I'm not always available for the training due to other tasks, but...
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Product
The reporting and visibility into the information Haystack Solutions provides have been excellent....
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Relationship
Every once in a while, there will be someone else who will get involved, but we usually just...
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Product, Value
The product is good at monitoring all types of snooping because it pulls them all up on the event...
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Loyalty, Operations
Haystack Solutions is part of our long-term plans because it is one of the easiest solutions that I...
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Product
We have had some issues with the system's event list. We had too much coming through and then...
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Operations
I'm kind of an old bird, so technology is a challenge for me. I tend not to use the system to its...
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Relationship
The vendor communicates well. We have a work-order system. It flows really well back and forth....
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Product
The outcomes associated with using the product are that the integration with Epic's system works and...
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Product
In my view, snooping is a motivation, and the system does not track motivation. It tracks access. I...
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Relationship
I have been with the product for some time, so when the vendor migrated the product to Haystack...
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Product
The ability to determine breaches and inappropriate access is an outcome we have seen from working...
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Loyalty, Value
Haystack Solutions will be part of our long-term plans if it remains cost-effective in the next...
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Relationship
Anytime we have an issue or glitchy stuff with Haystack Solutions, iatricSystems is awesome at...
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Product
Some of our imports into Haystack Solutions don't have the correct information, but it is hard to...
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Product
The thing we find the most helpful in Haystack Solutions is the user self-exam. Sometimes it doesn't...
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Relationship, Product
I like Haystack Solutions and don't have any issues with it. But anytime iatricSystems does an...
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Relationship
We had a case where we didn't know our PACS wasn't going over, and iatricSystems emailed me. I had...
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Relationship
Every time I talk to our iatricSystems representative about an issue, it seems like it is something...
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Operations, Product
We had a person who had some difficulty learning Haystack Solutions because it was challenging and...
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Product
I don’t know how we compare with other organizations in terms of how much time we spend in Haystack...
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Relationship
iatricSystems has honestly been really open to our suggestions and has made continual improvements...
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Product
We would like to see some more development on the advanced virtual assistant side and more...
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Value
Haystack Solutions saves us so many working hours compared to how we managed privacy concerns and...
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Loyalty, Relationship, Product
We have a couple of different systems that have made some changes, but Haystack Solutions isn't one...
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Product
The neighbor and personal snooping are not as well-defined in Haystack Solutions because the system...
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Loyalty, Value
The ownership of iatricSystems has changed, and now they are charging for every minute change, and...
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Relationship, Product
We have all the reports set up in Haystack Solutions to capture if we have VIP patients come in or...
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Product
Haystack Solutions needs to be able to account for confidential units. Unfortunately, with the way...
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Relationship, Product
It looks like iatricSystems is continuing to have regular meetings and is asking what they can do to...
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Product
The primary issue I have with the product is that the vendor gives me weekly reports that look for...
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Relationship
The system's weekly reports aren't accessible through the event list. The event list is what we are...
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Product, Value
The product is simple to go through. It is easy to use, but it doesn't bring up the information that...
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Operations, Product
It took iatricSystems forever to implement the product and get me access to it due to a combination...
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Operations
The system's training module is odd for people to initially get into. The vendor wasn't training on...
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Relationship, Product
The product definitely does what it says. I don't have any issues with iatricSystems. They have been...
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Loyalty, Relationship
iatricSystems is very willing to work with us, and that makes a difference. We have tried to use the...
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Relationship, Operations
The vendor has a portal with training documents on how to log and do different things. They have had...
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Loyalty, Product
The one thing that is lacking is dashboards. The product has a dashboard, but it is not customizable...
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Product
Because of the product, we can definitely identify issues that we wouldn't normally know about and...
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Relationship
The vendor's customer service has been great. Whenever I have an issue, the vendor will be on it. I...
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Loyalty
The system has gotten better, but it is still clunky. We have had some trouble in the last few...
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Operations
When we first got the system, the vendor provided us with training, but a lot of that was just us...
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Product, Value
We have definitely been able to track and trend inappropriate and suspicious access in our EMR, so...
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Product
We are in a rural area, and most of our employees are also our patients. With the way the system is...
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Relationship
The support from iatricSystems is excellent, and Haystack Solutions runs itself. We never have to...
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Commentary Summary
Comment Type Breakout