Haystack Solutions Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Relationship
iatricSystems is really good, and they really support the product completely 24/7. We don't have any...
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Product
Others looking at this product better know the way the system operates because we have to set up a...
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Product, Value
With Haystack Solutions, we are able to get a lot more of our patient audits to see whether an...
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Product
With a recent update we got, Haystack Solutions is a lot better with all types of snooping. It has a...
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Operations
iatricSystems is very good at making sure that we get proper training. Whenever they come out with...
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Relationship
We have meetings with iatricSystems and other organizations, and we get a lot of collaboration in...
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Operations, Product
I'm sure some organizations have been able to get Haystack Solutions to work how they need it to...
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Product
Haystack Solutions functions and does what I need it to do almost all the time with the limited...
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Product
Haystack Solutions accesses employee records, even if it is not for a coworker. The system will...
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Product
Haystack Solutions has helped us get ahold of the new proposals and rules that say we cannot block...
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Relationship
iatricSystems is not just a vendor. We email suggestions and have meetings regularly if we see...
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Product, Value
Any access that happens at any of the facilities we have comes back to Haystack Solutions....
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Product
Haystack Solutions gives us a more robust, full picture because we have multiple applications that...
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Loyalty, Relationship, Value
We haven't had any issues with iatricSystems keeping promises. iatricSystems has been a great vendor...
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Operations
iatricSystems has a user group, so we can sign up for additional training if we want, or we can have...
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Product
With Haystack Solutions, we are able to track our productivity a little better than we would be able...
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Operations
While the training that we get from iatricSystems is very robust, it really depends on end users. We...
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Relationship, Value
iatricSystems is always on top of things. Their support ticket process is excellent. The vendor is...
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Relationship, Product
Some people have a hard time using Haystack Solutions, but that is the only issue I have with it....
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Operations
We would like iatricSystems to conduct a yearly update about changes and do a training session....
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Loyalty, Product
I have looked at other systems, and I'm glad we went with Haystack Solutions because it is very user...
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Loyalty, Product, Value
The self-exam tool for the product is pretty good, and so is the piece where users get into their...
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Relationship
iatricSystems was very good to work with. I don't think we ever had issues with working with them....
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Relationship
I don't know if I have seen any vision from the vendor. I hear things from others in the user...
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Relationship
I get consistent enhancements from my client success person. In that regard, they try hard to engage...
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Relationship, Product
We have an advanced monitoring partnership with iatricSystems, and they do some things for us, such...
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Relationship, Operations
The number-one problem I have with the product is trying to figure out the actionable steps between...
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Product
The vendor has made some improvements to the product over time. They have a new dashboard that is...
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Relationship
I am not a big fan of iatricSystem’s customer support website, but maybe that is because I was never...
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Relationship, Product
The one thing I would fault the vendor on is that when we initially get into the web support portal,...
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Loyalty
Short of somebody doing something for me, nothing is going to meet my needs. I'm looking forward to...
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Relationship
The only complaint I have about the system is that it kicks me out a lot. I don't know whether that...
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Value
At the time we purchased it, the system was very reasonably priced, and the additional monitoring...
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Operations
The ongoing training is good. The vendor leaves it up to end users to engage with what they need. I...
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Product
The product doesn't do everything we want, but we just have to dig in and make sure we get what we...
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Product
The product can integrate with different EHRs that we have. I don't think the vendor is doing...
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Relationship, Operations
iatricSystems keeps all their promises and constantly improves. They upgrade the application and...
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Relationship
iatricSystems has really made huge improvements. They are more responsive when we put a ticket in,...
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Product
Haystack Solutions is a complex beast. Managing PHI in a facility of a certain type is also a...
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Product
After I upgraded, I didn't have a report that I needed that I used to use in a previous application....
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Product, Value
Some outcomes I have seen from using Haystack Solutions are improved auditing of medical record...
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Product
Haystack Solutions is good at monitoring most types of snooping. There are some use cases where it...
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Product
There is a bit to be desired with how Haystack Solutions reports data. For example, one of the...
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Product
I can't think of any instance where Haystack Solutions showed access that wasn't there. Sometimes,...
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Relationship
iatricSystems is better than our other vendors, but we haven't interacted with them very often. We...
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Operations
We haven’t gotten training for Haystack Solutions, but it doesn’t need training. The system is very...
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Product
We can go into our EHR, run an audit, and pull specific things, so Haystack Solutions’...
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Relationship, Product
Haystack Solutions is a bit slow sometimes. It takes a while to batch large reports, and there are...
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Relationship
iatricSystems hasn’t communicated anything that makes me think things will be worse or better in the...
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Product
The system is good. It is very detailed. We have done a lot of work with creating tasks with the...
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Product
Some of the event reports can be a little long. If a patient checks in and the system is on par with...
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Product
We needed a fix for the way certain providers were being pulled into reporting, but there was no...
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Culture, Value
The vendor offers AI capability, but after our IT department met to discuss it, they said that it...
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Relationship
The quality of the phone and web support has always been good. If I reach out, I get a response...
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Product
One great improvement would be the ability to drill into our reporting through our dashboard. The...
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Operations, Product
There is a little lack in terms of product quality with the recent upgrades. It appears that I'm not...
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Relationship, Operations
I would buy the solution again. I base that off of being able to use it, the vendor's great customer...
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Operations
We learn about improvements in the webinars. That is the only source where we get that information,...
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Relationship, Product
The vendor typically works with our IT department. The vendor is doing an upgrade on the system, and...
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Product, Value
We don't use the solution to its full extent, but it has helped us tremendously in doing our...
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Relationship, Product
The product does some things really well. We can run reports that are specific to a complaint when...
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Relationship, Product
We need to run several monthly reports to monitor something that is against policy. However, when I...
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Product
As far as functionality is concerned, Haystack Solutions does what it is supposed to do. However,...
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Product
There are some monitoring capabilities in Haystack Solutions that I feel are superfluous for a...
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Product
By and large, in terms of performance, Haystack Solutions has been pretty rock solid. We don’t have...
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Relationship
iatricSystems is extremely responsive. They are happy to sit and answer questions for an...
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Product
The user interface in Haystack Solutions is a bit wonky and isn’t how I would have designed it. For...
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Operations, Product
Overall, Haystack Solutions functions with some ease of use. However, newer users are going to have...
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Product, Value
When we have utilized some of the automated reports that get sent to the state, some of them have...
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Loyalty
Our expectation was for the product to be efficient. We wanted it to be a good use of our time and...
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Operations, Product
The learning curve has been kind of hard for us. The product doesn't seem to be user friendly. There...
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Relationship
The vendor’s support team is super helpful. Their customer success specialists are always friendly,...
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Product
When we go to the event list, we try to pull up the group of individuals that we are looking at and...
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Relationship, Operations
When we have quick, down-and-dirty onboarding, the help that we get from the mentor from...
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Operations
The vendor does offer general training we could call into, but we don't have time for that. We...
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Relationship
When I get stuck and want to call our representative, sometimes they are in a meeting, so I email. I...
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Relationship, Operations
The vendor sends us little messages on announcements and training. And then we have regular calls....
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Loyalty, Relationship
I have never had a discussion with our customer service people about looking to the future or whatever....
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Operations, Product
If we understood all the ins and outs of the system, we would be able to use it more effectively....
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Relationship, Operations
If I open a ticket asking a question, the vendor is pretty good at answering it. My web support...
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Product
There have been a couple of different types of monitoring we have wanted to do for a specific type...
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Product
Haystack Solutions takes how our EHR captures user audit information and puts it in a nicer format...
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Product
Haystack Solutions is software that pulls information from our EMR. It is like an auditing tool to...
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Relationship, Value
When I ask iatricSystems for certain changes, they talk to the programmer and make the changes if...
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Relationship
We have a person from iatricSystems who is constantly working with us even after the implementation...
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Product
There are a few things we would like to be changed in Haystack Solutions, like accessing the...
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Product
There are a lot of options to look at in Haystack Solutions for monitoring snooping, even within...
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Product
For what we currently use the product for, I haven't had any issues with the actual product. There...
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Operations, Product
Everything in the product works how I expect it to work. At times, it can be a little complicated to...
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Product
Some of the functionalities of the product would be great for auditing purposes. The product has the...
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Relationship, Operations
The vendor reaches out to let us know when there are going to be any interruptions or when there are...
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Relationship
There have been some updates that I think will be helpful. Some things are a little clunky in the...
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Loyalty, Value
Fairly recently, we switched to the Haystack Solutions system. One of the biggest benefits is...
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Product
The system is really successful at uncovering coworker snooping, VIP snooping, and family member...
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Product
I would appreciate some broad improvements in terms of the manager's portal. We don't really use...
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Value
In terms of charging for every little thing, I have enjoyed that the vendor doesn’t ever charge for...
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Relationship
With upgrades, to improve my satisfaction, the vendor needs to have a little more communication on...
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Product
The interface is not necessarily set up for the way that our privacy review process works. So more...
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Product
Specifically when it comes to the advanced virtual assistant, the vendor’s AI portion, the vendor is...
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Relationship
All of the vendor’s staff are super responsive and easy to get in touch with. We can contact their...
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Product, Value
We have been able to track any potential inappropriate access in our EHR by using Haystack...
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Product
The area where I am more successful with Haystack Solutions is same-household issues because the...
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Product
I have used other systems that have been similar to Haystack Solutions and have been more efficient....
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Operations
Haystack Solutions was not the easiest system to learn, and I am pretty good with systems. We are...
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Relationship
The customer support has been really great. I have been working with the same person at...
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Relationship, Product
On a regular basis, there is an issue with importing data into the system, so that has gotten kind...
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Product
We run regular weekly reports to determine whether there are any behavioral patterns that may...
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Product
Haystack Solutions isn't as easy to use as other products are. We can input a lot of things because...
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Operations
iatricSystems has their training online, and we can go to them if we want more training. They are...
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Product
Haystack Solutions delivers more than we actually use. We don't use the documentation piece because...
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Relationship
The people at iatricSystems speak my language, not the IT language, and that is very helpful. The...
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Relationship
We have regular calls with iatricSystems and have one dedicated person to make sure that anything I...
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Product
Without Haystack Solutions, I wouldn't be able to run any of the proactive audits that we are...
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Product
I have a security analyst or an auditor who can create standardized reports for when there is a...
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Loyalty
We would buy Haystack Solutions again because we have been able to grow with Haystack Solutions. As...
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Relationship, Operations, Product
For Haystack Solutions, our upgrades have gone well. I have a security analyst who focuses on the...
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Product
Haystack Solutions gets to all of the data and a lot of SQL queries. Our end users do not have any...
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Relationship, Product
Haystack Solutions has really helped the medical records team with their audits. They are able to...
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Relationship
We have a really good relationship with iatricSystems, and we use a lot of their products. They are...
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Relationship
iatricSystems has basic support, but it doesn’t cover after-hours downtime and stuff like that. If...
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Operations
iatricSystems could be a little more communicative with clients about upcoming training, training...
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Relationship
I haven't had any frustrations. Haystack Solutions is good software, and iatricSystems is an...
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Relationship, Operations
I really enjoy that iatricSystems has a monthly meeting with all their end users from different...
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Product
If I send a case for a manager to review, there is some trickiness in iatricSystems' portal. People...
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Relationship, Product
iatricSystems tries to be really innovative, especially with the Advanced Virtual Assistant tool....
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Product, Value
Having iatricSystems do a lot of work for us is efficient. We don’t have to hire staff members or...
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Relationship, Product
We have worked with iatricSystems for a long time, and it has been a transition to get all of our...
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Culture
We probably wouldn't buy the solution again. It wasn't quite what we were promised when we signed up...
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Product
In Haystack Solutions, iatricSystems has the Haystack iS audit strategy. That is primarily what I...
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Product
The documentation section in Haystack Solutions is where I document any incidents that happen or...
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Operations, Product
With upgrades, there are typically little bugs that iatricSystems has to fix. I rarely have to do...
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Relationship, Operations
iatricSystems has started doing user groups over the last year or so where they have a bunch of...
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Loyalty, Product
I discovered recently that I can get a lot more statistics out of the software than I realized...
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Product
If I get a HIPAA complaint that someone has looked at their record, I can use Haystack Solutions to...
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Product, Value
I don't think that Haystack Solutions is a bad product. I think it is a good product, but we don't...
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Relationship
iatricSystems is somewhere in the middle when it comes to keeping their promises. Sometimes, when we...
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Relationship, Product
We are having a hard time with some things in Haystack Solutions. We can enter one patient's name...
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Operations
The training that iatricSystems provided for us was very good, and our trainers were wonderful. They...
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Operations, Product
Getting into Haystack Solutions and using it correctly does take some effort. iatricSystems could be...
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Loyalty, Product
iatricSystems came out with a recent update on the event categorization list. I think the vendor has...
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Relationship
iatricSystems has a good ticket system and good responses. The support people react really well and...
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Relationship
iatricSystems’ support team is amazing. Whenever we have an issue, they immediately conduct an...
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Relationship
With any changes we ask iatricSystems to make, the vendor is pretty good at saying whether they can...
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Product
Haystack Solutions is a great system. Thanks to Haystack Solutions, we have a mainstream way to...
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Product
We are happy with Haystack Solutions on the privacy monitoring side.
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Relationship
iatricSystems’ customer service team has been very responsive and has tried to answer any questions...
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Product
Things have improved with the product. There were times when we ran into some issues with the system...
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Product
iatricSystems could probably incorporate some AI into the product to run people's patterns. It could...
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Product
The spreadsheets within the product can be very lengthy, and sometimes there is so much information...
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Product
We are able to use Haystack Solutions to track audit trails for appropriateness of access and system...
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Product
We would buy Haystack Solutions again because it has worked well. It is user friendly and provides...
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Relationship
The vendor is efficient. They are proactive in reaching out to us, and that is nice. The vendor...
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Culture
The vendor offers new solutions, like new upgrades that we are supposed to put in, but I honestly...
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Relationship, Product
Haystack Solutions is integrated very well with our systems. I am still working through the system,...
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Operations
It helps when the vendor has their recurring meetings with training and group discussions where we...
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Relationship
The vendor is very current and proactive with their updates and with any issues or anomalies that we...
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Product
I have recommended the product on more than one occasion. I would tell a peer that if they want a...
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Product
The various options for reporting are helpful, especially the exclusion part of the reporting. In...
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Relationship
We have had this ongoing issue that we have been dealing with, and there are issues on our end. We...
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Relationship, Product
Haystack Solutions helps us to track whatever HIPAA-compliance issues or complaints we have. It...
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Product
Haystack Solutions has a new AI that tracks relationships between addresses, even in the same...
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Relationship
iatricSystems is fair. We have some back-and-forth. We have several projects open with them right...
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Product, Value
Haystack Solutions streamlines the process for auditing EMR access and saves us time. It has helped...
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Relationship
iatricSystems has been very good to work with. My staff has regular calls with them to go over...
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Value
We initially started off as one organization, and we are a system now. We have all systems working...
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Product
iatricSystems’ auditing tool is beneficial to see user-based access. If there is a file or a claim...
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Product
iatricSystems has always had some scoring metric that customers can utilize to pull up at-risk...
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Product
Haystack Solutions is a useful tool. We probably don't use it to the best of our ability. But for...
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Value
iatricSystems definitely charges for professional services or customizations. They get us for...
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Operations
The training was very high level. iatricSystems’ support team uses an email model for tickets. We...
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Product
We have a good product in Haystack Solutions. If someone is looking to achieve privacy monitoring,...
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Relationship, Product
We have had problems with linking databases to Haystack Solutions. Those get worked out, but it...
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Product
Haystack Solutions has made it a lot easier to do audits. The system does them automatically, so all...
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Relationship
iatricSystems has a really good team that gets back to us and works with us if we need them to. We...
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Operations
It is easy to train people on Haystack Solutions. Most of our errors are end-user errors because our...
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Relationship
If I ever have an issue with the system, all I have to do is send an email to my contact person at...
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Relationship
The different people that I worked with at iatricSystems were always very professional. They were...
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Product
I liked aspects of the reports we could run using Haystack Solutions. The exception-based reports...
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Product
There were some things that made us question the validity of some fields in Haystack Solutions’...
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Relationship, Product
There was some communication between Haystack Solutions and our EMR, both for the patient records...
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Product
The solution improved considerably when it was rebranded from Security Audit Manager to Haystack...
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Loyalty
I haven’t worked with any other auditing platform, so I don’t know whether the shortcomings I see in...
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Relationship, Product
Haystack Solutions prompts the employee, and it is smart enough to go in and see from our HR...
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Relationship, Product
Haystack Solutions integrates well with other systems, and it really heightens and aggregates...
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Relationship
Haystack Solutions is really more of a software solution and less of a consulting service. That is...
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Relationship
iatricSystems has always been very responsive and very engageable. The person that I deal with has...
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Loyalty
Haystack Solutions is kind of premature with AI, but I am very hopeful that Haystack Solutions is...
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Product, Value
Haystack Solutions gives us a centralized location to keep our cases and log all of our information...
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Loyalty
Before we got Haystack Solutions, we used to just run the same last name and look at thousands of...
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Relationship
A lot of times, if the vendor goes in and sees that something that we want to be customized is quick...
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Relationship, Operations
iatricSystems actually put a link on their website where we can go to get information and find...
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Relationship
iatricSystems’ team members are very responsive, depending on what the issue is. They usually...
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Relationship
iatricSystems is doing their part. They are inside the system churning out reports regularly. They...
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Product
Haystack Solutions has robust targeted auditing, and that helps us to pinpoint problematic areas for...
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Operations, Product
The product’s reports are complex, and I don't have the bandwidth to use all the reports that are...
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Product
The product is remarkable compared to our former application, which didn't have any bells and...
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Relationship, Product
Haystack Solutions allows me to monitor EMR access to make sure things are used appropriately so...
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Relationship, Product
We were dissatisfied with an upgrade; it was less than acceptable. A weighted score is given to...
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Relationship
It has been a while since somebody from a leadership role has reached out. For a while, I was...
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Relationship
The support team did not always have the requisite knowledge to fix our issues, and they were not...
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Operations
The vendor has regular education meetings and gets together with users to go over how they use the...
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Culture, Relationship, Value
We don’t talk to iatricSystems very often, but when we work with them, they come through on their...
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Relationship
It could be our fault, but there are issues with communication. We don’t really know how to contact...
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Product
There are some issues, but I like Haystack Solutions. It is very easy to use and maneuver. Haystack...
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Product
Using Haystack Solutions, we have been able to properly track our EMR and limit the number of policy...
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Relationship, Operations, Product
When we first started using the program, our main objective was to ensure that there were no major...
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Product
Haystack Solutions is able to give me the basic information that I want to see, but it is not able...
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Product
I would love to see batch actions within the product. Right now, if I have around 20 events, I have...
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Relationship
iatricSystems has great customer service. Whenever I speak to anyone at the company, they go above...
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