Haystack Solutions
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User Commentary

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Director

Relationship, Product

Haystack Solutions prompts the employee, and it is smart enough to go in and see from our HR...

May 2023
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Director

Relationship, Product

Haystack Solutions integrates well with other systems, and it really heightens and aggregates...

May 2023
||
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Director

Relationship

Haystack Solutions is really more of a software solution and less of a consulting service. That is...

May 2023
||
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Director

Relationship

iatricSystems has always been very responsive and very engageable. The person that I deal with has...

May 2023
||
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Director

Loyalty

Haystack Solutions is kind of premature with AI, but I am very hopeful that Haystack Solutions is...

May 2023
||
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Manager

Product, Value

Haystack Solutions gives us a centralized location to keep our cases and log all of our information...

May 2023
||
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Manager

Loyalty

Before we got Haystack Solutions, we used to just run the same last name and look at thousands of...

May 2023
||
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Manager

Relationship

A lot of times, if the vendor goes in and sees that something that we want to be customized is quick...

May 2023
||
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Manager

Relationship, Operations

iatricSystems actually put a link on their website where we can go to get information and find...

May 2023
||
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Manager

Relationship

iatricSystems’ team members are very responsive, depending on what the issue is. They usually...

May 2023
||
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Director

Relationship

iatricSystems is doing their part. They are inside the system churning out reports regularly. They...

Apr 2023
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Director

Product

Haystack Solutions has robust targeted auditing, and that helps us to pinpoint problematic areas for...

Apr 2023
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Director

Operations, Product

The product’s reports are complex, and I don't have the bandwidth to use all the reports that are...

Apr 2023
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Manager

Product

The product is remarkable compared to our former application, which didn't have any bells and...

Apr 2023
||
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Manager

Relationship, Product

Haystack Solutions allows me to monitor EMR access to make sure things are used appropriately so...

Apr 2023
||
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Manager

Relationship, Product

We were dissatisfied with an upgrade; it was less than acceptable. A weighted score is given to...

Apr 2023
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Manager

Relationship

It has been a while since somebody from a leadership role has reached out. For a while, I was...

Apr 2023
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Manager

Relationship

The support team did not always have the requisite knowledge to fix our issues, and they were not...

Apr 2023
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Manager

Operations

The vendor has regular education meetings and gets together with users to go over how they use the...

Apr 2023
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Director

Culture, Relationship, Value

We don’t talk to iatricSystems very often, but when we work with them, they come through on their...

Apr 2023
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Director

Relationship

It could be our fault, but there are issues with communication. We don’t really know how to contact...

Apr 2023
||
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Director

Product

There are some issues, but I like Haystack Solutions. It is very easy to use and maneuver. Haystack...

Apr 2023
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Analyst/Coordinator

Product

Using Haystack Solutions, we have been able to properly track our EMR and limit the number of policy...

Apr 2023
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Analyst/Coordinator

Relationship, Operations, Product

When we first started using the program, our main objective was to ensure that there were no major...

Apr 2023
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Analyst/Coordinator

Product

Haystack Solutions is able to give me the basic information that I want to see, but it is not able...

Apr 2023
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Analyst/Coordinator

Product

I would love to see batch actions within the product. Right now, if I have around 20 events, I have...

Apr 2023
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Analyst/Coordinator

Relationship

iatricSystems has great customer service. Whenever I speak to anyone at the company, they go above...

Apr 2023
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Nurse

Operations, Product

I wish that the product were a bit more specific on times and would show users that they were still...

Apr 2023
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Nurse

Operations, Product

The product is very good overall, However, my managers have had some issues with the system's...

Apr 2023
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Nurse

Relationship, Operations

I really like that we have monthly meetings with other users of the product. I can hear about...

Apr 2023
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Nurse

Relationship

The vendor is very responsive when I email them, but I don't always get the specific answers that I...

Apr 2023
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Nurse

Product

If I am trying to find specific information on a patient or a user that is looking at a patient's...

Apr 2023
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VP/Other Executive

Product

If Haystack Solutions’ artificial intelligence is working properly, then it is nice. I love the fact...

Apr 2023
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VP/Other Executive

Product

Since we got the upgrade we needed in Haystack Solutions, the site has been nicer and easier to use.

Apr 2023
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VP/Other Executive

Product

If we could change a couple of the steps in Haystack Solutions, that would be nice.

Apr 2023
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VP/Other Executive

Relationship

iatricSystems’ support has been great. The support team has always been very helpful.

Apr 2023
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VP/Other Executive

Value

I would recommend Haystack Solutions if the cost were reasonable.

Apr 2023
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Manager

Loyalty, Relationship, Product

We would like the vendor to focus on AI and machine learning to further drive surveillance. The...

Apr 2023
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Director

Product

We primarily use the product for auditing the health record and auditing access to the health record...

Mar 2023
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Director

Product

When we get reports from the product, we can have them pushed to our emails. I like that, but in...

Mar 2023
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Director

Operations, Product

Haystack Solutions is pretty much the same thing as our previous solution; Haystack Solutions just...

Mar 2023
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Director

Product

The highlight of the product is that we can go in and build infinite reports for what we want to...

Mar 2023
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Director

Loyalty

There is the option to have AI in the product. There is an additional paid service within Haystack...

Mar 2023
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Director

Product

The product is integrated with our HR system. The product pulls from our files, and it pulls...

Mar 2023
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Analyst/Coordinator

Product

I like the product’s watch list. If I have a person who accessed another team member's medical...

Mar 2023
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Analyst/Coordinator

Product

I don't use the product’s tracking portion for tracking privacy incidents. I use my own method, but...

Mar 2023
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Analyst/Coordinator

Relationship

I really like that the vendor has our customer service representative routinely check in. They ask...

Mar 2023
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Analyst/Coordinator

Product

The vendor could improve communication with interfaces. We have feeds into Haystack Solutions from...

Mar 2023
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Director

Product

What we present on a regular basis is how many privacy investigations have come through the standard...

Mar 2023
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Director

Relationship, Product

iatricSystems works with us, is always ahead of the game, and is quick to respond. The vendor is...

Mar 2023
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Analyst/Coordinator

Relationship

We do not really have too many problems with Haystack Solutions, but when we do put in tickets, the...

Mar 2023
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Analyst/Coordinator

Product

There are a lot of features in the system that we don’t use because we get a lot of false positives....

Mar 2023
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Analyst/Coordinator

Relationship, Product

Haystack Solutions is pretty much the status quo for us. We had an issue where if we did a...

Mar 2023
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Analyst/Coordinator

Loyalty

I have recommended the product at meetings, and I talk to people about what we use. There are a lot...

Mar 2023
||
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Analyst/Coordinator

Relationship

The vendor eventually keeps their promises. Like all software companies, some things are...

Mar 2023
||
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Analyst/Coordinator

Operations, Product

Some of the user interface is a little wonky. I know the product well, but when I am training new...

Mar 2023
||
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Analyst/Coordinator

Product

I like the system's integration and the way we can integrate so many other systems with it. Haystack...

Mar 2023
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Analyst/Coordinator

Relationship

I have people at my fingertips when I have issues with Haystack Solutions. When I need something to...

Mar 2023
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Director

Product

Haystack Solutions gives us a retrospective look at user audits in terms of behavior and suspected...

Feb 2023
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Director

Product

Haystack Solutions’ interface is a little behind modern user interfaces. It takes several clicks and...

Feb 2023
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Manager

Product, Value

There have been several times when the product has populated with inappropriate access, especially...

Jan 2023
||
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Manager

Product

If we ever have a patient complain or if we suspect that someone may have accessed the system...

Jan 2023
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Manager

Relationship

The vendor has gotten more active with their user groups. We have really enjoyed those groups....

Jan 2023
||
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Manager

Loyalty, Value

The product is reasonably priced, and it meets our needs. We know that the vendor is moving toward...

Jan 2023
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(0)
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Analyst/Coordinator

Relationship, Operations, Product

iatricSystems may overmeet our needs. They do regular updates, and we are not prepared to do updates...

Jan 2023
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(0)
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Analyst/Coordinator

Product

What I like most about Haystack Solutions is it takes a large amount of data, and we can produce...

Jan 2023
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Analyst/Coordinator

Product

There are some false positives on Haystack Solutions' event list, and I have not had time to remove...

Jan 2023
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(0)
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Analyst/Coordinator

Relationship

iatricSystems responds promptly when we explain to them that we need action quickly. Otherwise, it...

Jan 2023
||
(0)
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Director

Operations

There were problems with the implementation. We had to wait for fixes. There were some pretty decent...

Jan 2023
||
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Director

Operations

The product couldn't do some of the things the vendor had initially indicated as part of our...

Jan 2023
||
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Director

Product

The functionality of the product is somewhat inadequate for the increasing needs of auditing...

Jan 2023
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Director

Loyalty

We moved away from Haystack Solutions because there were some technical challenges. There were also...

Jan 2023
||
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CISO

Value

By using the solution, we have seen a significant cultural change in our organization. We have seen...

Oct 2022
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CISO

Relationship, Product

Since iatricSystems acquired the solution, it has had some significant ongoing technical issues....

Oct 2022
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Manager

Product

Haystack Solutions can predictively show us any indications or transactions that we might need to be...

Oct 2022
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Manager

Loyalty, Product

Haystack Solutions’ artificial intelligence piece is good, and it gives us predictive things for us...

Oct 2022
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(0)
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Analyst/Coordinator

Operations, Product

Haystack Solutions allows us to audit users or patients, and any of the activity is done in the EMR....

Oct 2022
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Analyst/Coordinator

Relationship

iatricSystems has implemented some of the suggestions that we have made, and we are very grateful...

Sep 2022
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Analyst/Coordinator

Relationship

We get a response from iatricSystems within 24–48 hours. If anything is happening, we can jump on a...

Sep 2022
||
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Analyst/Coordinator

Loyalty, Product

Everything from iatricSystems has met or exceeded expectations. With a few enhancements or reporting...

Sep 2022
||
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Analyst/Coordinator

Product, Value

Haystack Solutions has brought my organization a faster turnaround time with investigations. The...

Sep 2022
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Analyst/Coordinator

Relationship, Product

I use the product daily to run scheduled audits, and the product provides so much information. I...

Sep 2022
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Analyst/Coordinator

Product

When I go to compliance conferences, there are quite a few other entities that are looking for...

Sep 2022
||
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Analyst/Coordinator

Product

The only thing that the vendor really needs to take into consideration is that on some of the...

Sep 2022
||
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Analyst/Coordinator

Relationship

Our vendor representative keeps in close contact with us. They are very proactive in terms of...

Sep 2022
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Analyst/Coordinator

Value

I have had a couple of issues where I wanted to change a certain report, and the vendor wanted to...

Sep 2022
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Analyst/Coordinator

Operations, Product, Value

Some of the outcomes we achieved were based on the upgrades and our OCR reporting breaches. The...

Sep 2022
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Director

Product

Haystack Solutions is limited to the amount of detail we can get. That might not be a result of the...

Aug 2022
||
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Director

Product

The product used to be called Security Audit Manager before it was changed to Haystack Solutions....

Aug 2022
||
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Director

Product

One strength of Haystack Solutions is that the product is one place to go to start our audit. The...

Aug 2022
||
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Director

Product

The weakness of Haystack Solutions is the alerts. We have to sift through the alerts for a while to...

Aug 2022
||
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Manager

Product

We like Haystack Solutions. The system helps fill in the gaps between our other solutions. The...

Aug 2022
||
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Manager

Relationship

iatricSystems is a close partner. They serve us and work with us as a good partner should. They are...

Aug 2022
||
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Director

Operations, Product

When we upgraded last time, there was a lot of back-and-forth, and it seemed to take a long time to...

Aug 2022
||
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Analyst/Coordinator

Product

The vendor’s AI system is very sensitive to inappropriate access. The vendor has a lot of reports...

Aug 2022
||
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Analyst/Coordinator

Operations

The vendor has a multitude of training sessions that they do routine webinars for. They also have...

Aug 2022
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Analyst/Coordinator

Loyalty

We are getting ready to add our ambulatory EMR to the product. With that integration, we will have...

Aug 2022
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Analyst/Coordinator

Relationship

The vendor’s support response is immediate, whether we enter something on the vendor's web portal or...

Aug 2022
||
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Analyst/Coordinator

Relationship

When it comes to executive involvement, we have no issues getting to the top if we have any...

Aug 2022
||
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Analyst/Coordinator

Product

The product is able to assimilate data from a wide variety of sources, and that makes it a really...

Aug 2022
||
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Director

Relationship

Haystack Solutions is one of iatricSystems' newer platforms, so it appears that the vendor continues...

Aug 2022
||
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Director

Value

An outcome of Haystack Solutions is that it has given us a realistic means to be able to fulfill our...

Aug 2022
||
(0)
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Director

Relationship, Operations

iatricSystems is very open to feedback, and they take ideas to development very quickly. They have...

Aug 2022
||
(0)
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Director

Operations, Product

There are a few different ways that we can document our findings or follow-ups in the tool, but...

Aug 2022
||
(0)
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Director

Value

iatricSystems is able to add other EHRs to their tool, but for us, the integration has been cost prohibitive....

Aug 2022
||
(0)
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Director

Product, Value

In using Haystack Solutions, we have seen more visibility. We are monitoring any HIPAA violations,...

Aug 2022
||
(0)
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Director

Value

iatricSystems gives us a fair price. I never worry about that.

Aug 2022
||
(0)
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Director

Relationship, Operations

The vendor is very proactive in training. Their old solution was more limited, so we like the new...

Aug 2022
||
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Manager

Relationship

I don't consider the vendor to be too proactive unless they are not communicating with just me. I...

Jul 2022
||
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Manager

Operations

iatricSystems' customer service is just not good. They had training modules, and I remember...

Jul 2022
||
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Manager

Product

We have seen Haystack Solutions give us accurate results. When we can get into the system and run...

Jul 2022
||
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Manager

Product

In terms of AI and machine learning, the solution is still a manual-based type system, so it may...

Jul 2022
||
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Director

Relationship

iatricSystems is very good about how they communicate with us when we have a question or issue. We...

Jul 2022
||
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Director

Loyalty

About a year into working with iatricSystems, we wanted to give them the benefit of the doubt and...

Jul 2022
||
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Director

Product

Haystack Solutions is a very manual program right now and does not use AI as other organizations'...

Jul 2022
||
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Nurse

Product, Value

The system makes it easier to review audits when we have a privacy issue.

Jun 2022
||
(0)
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Nurse

Operations

iatricSystems offers user groups we can join where we can receive more training, updates on how...

Jun 2022
||
(0)
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Director

Loyalty, Product

Haystack Solutions looks to be a good product compared to the vendor's previous version of the...

Jun 2022
||
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Analyst/Coordinator

Loyalty

We will be switching EMR systems, and I am pretty sure that there is an audit system included in our...

Jun 2022
||
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Analyst/Coordinator

Product

We use Haystack Solutions for auditing. We can run an audit for a patient to see whether they have...

Jun 2022
||
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Director

Product

Haystack Solutions gives me the ability to monitor audit trails for HIPAA compliance. I have also...

Jun 2022
||
(0)
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Director

Product

The user interface seems busy to me; it has a lot going on. The vendor could make the UI more intuitive....

Jun 2022
||
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