Haystack Solutions
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Subject Expert
Justin Porter
Research Director
Commentary Summary
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User Commentary
Functionality and Upgrades
We primarily use the product for auditing the health record and auditing access to the health record...
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Functionality and Upgrades
When we get reports from the product, we can have them pushed to our emails. I like that, but in...
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Other Observations & Comments
Haystack Solutions is pretty much the same thing as our previous solution; Haystack Solutions just...
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Functionality and Upgrades
The highlight of the product is that we can go in and build infinite reports for what we want to...
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Other Observations & Comments
There is the option to have AI in the product. There is an additional paid service within Haystack...
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Interfacing and Integration
The product is integrated with our HR system. The product pulls from our files, and it pulls...
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Functionality and Upgrades
I like the product’s watch list. If I have a person who accessed another team member's medical...
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Functionality and Upgrades
I don't use the product’s tracking portion for tracking privacy incidents. I use my own method, but...
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Relationship
I really like that the vendor has our customer service representative routinely check in. They ask...
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Interfacing and Integration
The vendor could improve communication with interfaces. We have feeds into Haystack Solutions from...
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Functionality and Upgrades
What we present on a regular basis is how many privacy investigations have come through the standard...
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Relationship
iatricSystems works with us, is always ahead of the game, and is quick to respond. The vendor is...
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Service and Support
We do not really have too many problems with Haystack Solutions, but when we do put in tickets, the...
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Functionality and Upgrades
There are a lot of features in the system that we don’t use because we get a lot of false positives....
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Functionality and Upgrades
Haystack Solutions is pretty much the status quo for us. We had an issue where if we did a...
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Future Outlook
I have recommended the product at meetings, and I talk to people about what we use. There are a lot...
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Relationship
The vendor eventually keeps their promises. Like all software companies, some things are...
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Functionality and Upgrades
Some of the user interface is a little wonky. I know the product well, but when I am training new...
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Interfacing and Integration
I like the system's integration and the way we can integrate so many other systems with it. Haystack...
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Service and Support
I have people at my fingertips when I have issues with Haystack Solutions. When I need something to...
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Functionality and Upgrades
Haystack Solutions gives us a retrospective look at user audits in terms of behavior and suspected...
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Functionality and Upgrades
Haystack Solutions’ interface is a little behind modern user interfaces. It takes several clicks and...
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Functionality and Upgrades
There have been several times when the product has populated with inappropriate access, especially...
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Functionality and Upgrades
If we ever have a patient complain or if we suspect that someone may have accessed the system...
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Service and Support
The vendor has gotten more active with their user groups. We have really enjoyed those groups....
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Future Outlook
The product is reasonably priced, and it meets our needs. We know that the vendor is moving toward...
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Implementation and Training
iatricSystems may overmeet our needs. They do regular updates, and we are not prepared to do updates...
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Functionality and Upgrades
What I like most about Haystack Solutions is it takes a large amount of data, and we can produce...
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Functionality and Upgrades
There are some false positives on Haystack Solutions' event list, and I have not had time to remove...
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Other Observations & Comments
iatricSystems responds promptly when we explain to them that we need action quickly. Otherwise, it...
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Implementation and Training
There were problems with the implementation. We had to wait for fixes. There were some pretty decent...
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Implementation and Training
The product couldn't do some of the things the vendor had initially indicated as part of our...
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Technology
The functionality of the product is somewhat inadequate for the increasing needs of auditing...
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Future Outlook
We moved away from Haystack Solutions because there were some technical challenges. There were also...
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ROI / Cost
By using the solution, we have seen a significant cultural change in our organization. We have seen...
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Interfacing and Integration
Since iatricSystems acquired the solution, it has had some significant ongoing technical issues....
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ROI / Cost
Haystack Solutions can predictively show us any indications or transactions that we might need to be...
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Future Outlook
Haystack Solutions’ artificial intelligence piece is good, and it gives us predictive things for us...
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Implementation and Training
Haystack Solutions allows us to audit users or patients, and any of the activity is done in the EMR....
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Relationship
iatricSystems has implemented some of the suggestions that we have made, and we are very grateful...
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Service and Support
We get a response from iatricSystems within 24–48 hours. If anything is happening, we can jump on a...
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Future Outlook
Everything from iatricSystems has met or exceeded expectations. With a few enhancements or reporting...
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ROI / Cost
Haystack Solutions has brought my organization a faster turnaround time with investigations. The...
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Technology
I use the product daily to run scheduled audits, and the product provides so much information. I...
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Technology
When I go to compliance conferences, there are quite a few other entities that are looking for...
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Functionality and Upgrades
The only thing that the vendor really needs to take into consideration is that on some of the...
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Relationship
Our vendor representative keeps in close contact with us. They are very proactive in terms of...
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Functionality and Upgrades
I have had a couple of issues where I wanted to change a certain report, and the vendor wanted to...
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Functionality and Upgrades
Some of the outcomes we achieved were based on the upgrades and our OCR reporting breaches. The...
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Other Observations & Comments
Haystack Solutions is limited to the amount of detail we can get. That might not be a result of the...
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Technology
The product used to be called Security Audit Manager before it was changed to Haystack Solutions....
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Functionality and Upgrades
One strength of Haystack Solutions is that the product is one place to go to start our audit. The...
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Functionality and Upgrades
The weakness of Haystack Solutions is the alerts. We have to sift through the alerts for a while to...
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Functionality and Upgrades
We like Haystack Solutions. The system helps fill in the gaps between our other solutions. The...
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Relationship
iatricSystems is a close partner. They serve us and work with us as a good partner should. They are...
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Implementation and Training
When we upgraded last time, there was a lot of back-and-forth, and it seemed to take a long time to...
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Other Observations & Comments
The vendor’s AI system is very sensitive to inappropriate access. The vendor has a lot of reports...
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Implementation and Training
The vendor has a multitude of training sessions that they do routine webinars for. They also have...
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Interfacing and Integration
We are getting ready to add our ambulatory EMR to the product. With that integration, we will have...
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Service and Support
The vendor’s support response is immediate, whether we enter something on the vendor's web portal or...
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Relationship
When it comes to executive involvement, we have no issues getting to the top if we have any...
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Interfacing and Integration
The product is able to assimilate data from a wide variety of sources, and that makes it a really...
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Service and Support
Haystack Solutions is one of iatricSystems' newer platforms, so it appears that the vendor continues...
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ROI / Cost
An outcome of Haystack Solutions is that it has given us a realistic means to be able to fulfill our...
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Other Observations & Comments
iatricSystems is very open to feedback, and they take ideas to development very quickly. They have...
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Functionality and Upgrades
There are a few different ways that we can document our findings or follow-ups in the tool, but...
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Interfacing and Integration
iatricSystems is able to add other EHRs to their tool, but for us, the integration has been cost prohibitive....
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ROI / Cost
In using Haystack Solutions, we have seen more visibility. We are monitoring any HIPAA violations,...
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ROI / Cost
iatricSystems gives us a fair price. I never worry about that.
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Implementation and Training
The vendor is very proactive in training. Their old solution was more limited, so we like the new...
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Relationship
I don't consider the vendor to be too proactive unless they are not communicating with just me. I...
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Implementation and Training
iatricSystems' customer service is just not good. They had training modules, and I remember...
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Functionality and Upgrades
We have seen Haystack Solutions give us accurate results. When we can get into the system and run...
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Functionality and Upgrades
In terms of AI and machine learning, the solution is still a manual-based type system, so it may...
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Service and Support
iatricSystems is very good about how they communicate with us when we have a question or issue. We...
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Functionality and Upgrades
About a year into working with iatricSystems, we wanted to give them the benefit of the doubt and...
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Technology
Haystack Solutions is a very manual program right now and does not use AI as other organizations'...
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Other Observations & Comments
In the beginning, iatricSystems didn't realize how big our company was and the volumes that they...
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Functionality and Upgrades
The system makes it easier to review audits when we have a privacy issue.
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Service and Support
iatricSystems offers user groups we can join where we can receive more training, updates on how...
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Functionality and Upgrades
Haystack Solutions looks to be a good product compared to the vendor's previous version of the...
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Future Outlook
We will be switching EMR systems, and I am pretty sure that there is an audit system included in our...
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Functionality and Upgrades
We use Haystack Solutions for auditing. We can run an audit for a patient to see whether they have...
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Functionality and Upgrades
Haystack Solutions gives me the ability to monitor audit trails for HIPAA compliance. I have also...
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Interfacing and Integration
The user interface seems busy to me; it has a lot going on. The vendor could make the UI more intuitive....
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Interfacing and Integration
There is only so much auditing that Haystack Solutions can do with the EMR database. The database is...
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Relationship
The vendor has resolved things that were brought up. They are constantly improving.
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Service and Support
The vendor informs us about upgrades. We have worked with other companies that don't tell us about...
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Functionality and Upgrades
We are pretty happy with Haystack Solutions. We have had no issues. It is working well for us and we...
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ROI / Cost
The outcome of the product is that we identify employee behavior or provider behavior that is not...
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Future Outlook
We would buy Haystack Solutions again. iatricSystems is very competent. In fact, I want to outsource...
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ROI / Cost
I just pay a fee on a regular basis, and that fee doesn't vary a lot, so the vendor doesn't charge...
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Relationship
Sometimes I feel like the vendor’s people are my own coworkers. Anytime I have an issue, I can...
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Functionality and Upgrades
We want more customized dashboards. The vendor is working on those, but the dashboards aren't where...
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Functionality and Upgrades
The product is pretty easy to use, and the vendor keeps it updated. What I like most about the...
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Functionality and Upgrades
There isn't a lot the vendor could improve about the product. There could be a couple of...
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ROI / Cost
Going to Haystack Solutions has helped our workflow. We run audits and do reporting through the...
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Relationship
The vendor kept the promises they made in the demo. Everything they showed us works. The vendor is...
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ROI / Cost
When the vendor knows that the price of something will be better later, they tell us to wait for...
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Implementation and Training
When we implemented the system, we had regular calls with the vendor to go over issues. We still...
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Service and Support
There are some things that are going well. iatricSystems has scheduled recurring calls with our...
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ROI / Cost
The way the product works is it assigns a numeric value to potential issues. So if a potential issue...
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Lessons Learned
It took time to get where we are with the product in working with iatricSystems to set up specific...
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Interfacing and Integration
The solution was integrated with another vendor's software, but after a ransomware attack,...
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