Haystack Solutions
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Subject Expert
Justin Porter
Research Director
Commentary Summary
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User Commentary
Relationship, Product
Haystack Solutions prompts the employee, and it is smart enough to go in and see from our HR...
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Relationship, Product
Haystack Solutions integrates well with other systems, and it really heightens and aggregates...
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Relationship
Haystack Solutions is really more of a software solution and less of a consulting service. That is...
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Relationship
iatricSystems has always been very responsive and very engageable. The person that I deal with has...
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Loyalty
Haystack Solutions is kind of premature with AI, but I am very hopeful that Haystack Solutions is...
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Product, Value
Haystack Solutions gives us a centralized location to keep our cases and log all of our information...
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Loyalty
Before we got Haystack Solutions, we used to just run the same last name and look at thousands of...
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Relationship
A lot of times, if the vendor goes in and sees that something that we want to be customized is quick...
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Relationship, Operations
iatricSystems actually put a link on their website where we can go to get information and find...
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Relationship
iatricSystems’ team members are very responsive, depending on what the issue is. They usually...
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Relationship
iatricSystems is doing their part. They are inside the system churning out reports regularly. They...
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Product
Haystack Solutions has robust targeted auditing, and that helps us to pinpoint problematic areas for...
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Operations, Product
The product’s reports are complex, and I don't have the bandwidth to use all the reports that are...
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Product
The product is remarkable compared to our former application, which didn't have any bells and...
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Relationship, Product
Haystack Solutions allows me to monitor EMR access to make sure things are used appropriately so...
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Relationship, Product
We were dissatisfied with an upgrade; it was less than acceptable. A weighted score is given to...
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Relationship
It has been a while since somebody from a leadership role has reached out. For a while, I was...
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Relationship
The support team did not always have the requisite knowledge to fix our issues, and they were not...
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Operations
The vendor has regular education meetings and gets together with users to go over how they use the...
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Culture, Relationship, Value
We don’t talk to iatricSystems very often, but when we work with them, they come through on their...
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Relationship
It could be our fault, but there are issues with communication. We don’t really know how to contact...
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Product
There are some issues, but I like Haystack Solutions. It is very easy to use and maneuver. Haystack...
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Product
Using Haystack Solutions, we have been able to properly track our EMR and limit the number of policy...
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Relationship, Operations, Product
When we first started using the program, our main objective was to ensure that there were no major...
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Product
Haystack Solutions is able to give me the basic information that I want to see, but it is not able...
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Product
I would love to see batch actions within the product. Right now, if I have around 20 events, I have...
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Relationship
iatricSystems has great customer service. Whenever I speak to anyone at the company, they go above...
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Operations, Product
I wish that the product were a bit more specific on times and would show users that they were still...
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Operations, Product
The product is very good overall, However, my managers have had some issues with the system's...
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Relationship, Operations
I really like that we have monthly meetings with other users of the product. I can hear about...
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Relationship
The vendor is very responsive when I email them, but I don't always get the specific answers that I...
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Product
If I am trying to find specific information on a patient or a user that is looking at a patient's...
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Product
If Haystack Solutions’ artificial intelligence is working properly, then it is nice. I love the fact...
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Product
Since we got the upgrade we needed in Haystack Solutions, the site has been nicer and easier to use.
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Product
If we could change a couple of the steps in Haystack Solutions, that would be nice.
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Relationship
iatricSystems’ support has been great. The support team has always been very helpful.
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Value
I would recommend Haystack Solutions if the cost were reasonable.
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Loyalty, Relationship, Product
We would like the vendor to focus on AI and machine learning to further drive surveillance. The...
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Product
We primarily use the product for auditing the health record and auditing access to the health record...
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Product
When we get reports from the product, we can have them pushed to our emails. I like that, but in...
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Operations, Product
Haystack Solutions is pretty much the same thing as our previous solution; Haystack Solutions just...
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Product
The highlight of the product is that we can go in and build infinite reports for what we want to...
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Loyalty
There is the option to have AI in the product. There is an additional paid service within Haystack...
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Product
The product is integrated with our HR system. The product pulls from our files, and it pulls...
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Product
I like the product’s watch list. If I have a person who accessed another team member's medical...
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Product
I don't use the product’s tracking portion for tracking privacy incidents. I use my own method, but...
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Relationship
I really like that the vendor has our customer service representative routinely check in. They ask...
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Product
The vendor could improve communication with interfaces. We have feeds into Haystack Solutions from...
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Product
What we present on a regular basis is how many privacy investigations have come through the standard...
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Relationship, Product
iatricSystems works with us, is always ahead of the game, and is quick to respond. The vendor is...
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Relationship
We do not really have too many problems with Haystack Solutions, but when we do put in tickets, the...
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Product
There are a lot of features in the system that we don’t use because we get a lot of false positives....
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Relationship, Product
Haystack Solutions is pretty much the status quo for us. We had an issue where if we did a...
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Loyalty
I have recommended the product at meetings, and I talk to people about what we use. There are a lot...
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Relationship
The vendor eventually keeps their promises. Like all software companies, some things are...
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Operations, Product
Some of the user interface is a little wonky. I know the product well, but when I am training new...
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Product
I like the system's integration and the way we can integrate so many other systems with it. Haystack...
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Relationship
I have people at my fingertips when I have issues with Haystack Solutions. When I need something to...
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Product
Haystack Solutions gives us a retrospective look at user audits in terms of behavior and suspected...
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Product
Haystack Solutions’ interface is a little behind modern user interfaces. It takes several clicks and...
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Product, Value
There have been several times when the product has populated with inappropriate access, especially...
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Product
If we ever have a patient complain or if we suspect that someone may have accessed the system...
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Relationship
The vendor has gotten more active with their user groups. We have really enjoyed those groups....
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Loyalty, Value
The product is reasonably priced, and it meets our needs. We know that the vendor is moving toward...
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Relationship, Operations, Product
iatricSystems may overmeet our needs. They do regular updates, and we are not prepared to do updates...
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Product
What I like most about Haystack Solutions is it takes a large amount of data, and we can produce...
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Product
There are some false positives on Haystack Solutions' event list, and I have not had time to remove...
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Relationship
iatricSystems responds promptly when we explain to them that we need action quickly. Otherwise, it...
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Operations
There were problems with the implementation. We had to wait for fixes. There were some pretty decent...
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Operations
The product couldn't do some of the things the vendor had initially indicated as part of our...
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Product
The functionality of the product is somewhat inadequate for the increasing needs of auditing...
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Loyalty
We moved away from Haystack Solutions because there were some technical challenges. There were also...
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Value
By using the solution, we have seen a significant cultural change in our organization. We have seen...
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Relationship, Product
Since iatricSystems acquired the solution, it has had some significant ongoing technical issues....
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Product
Haystack Solutions can predictively show us any indications or transactions that we might need to be...
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Loyalty, Product
Haystack Solutions’ artificial intelligence piece is good, and it gives us predictive things for us...
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Operations, Product
Haystack Solutions allows us to audit users or patients, and any of the activity is done in the EMR....
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Relationship
iatricSystems has implemented some of the suggestions that we have made, and we are very grateful...
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Relationship
We get a response from iatricSystems within 24–48 hours. If anything is happening, we can jump on a...
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Loyalty, Product
Everything from iatricSystems has met or exceeded expectations. With a few enhancements or reporting...
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Product, Value
Haystack Solutions has brought my organization a faster turnaround time with investigations. The...
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Relationship, Product
I use the product daily to run scheduled audits, and the product provides so much information. I...
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Product
When I go to compliance conferences, there are quite a few other entities that are looking for...
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Product
The only thing that the vendor really needs to take into consideration is that on some of the...
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Relationship
Our vendor representative keeps in close contact with us. They are very proactive in terms of...
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Value
I have had a couple of issues where I wanted to change a certain report, and the vendor wanted to...
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Operations, Product, Value
Some of the outcomes we achieved were based on the upgrades and our OCR reporting breaches. The...
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Product
Haystack Solutions is limited to the amount of detail we can get. That might not be a result of the...
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Product
The product used to be called Security Audit Manager before it was changed to Haystack Solutions....
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Product
One strength of Haystack Solutions is that the product is one place to go to start our audit. The...
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Product
The weakness of Haystack Solutions is the alerts. We have to sift through the alerts for a while to...
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Product
We like Haystack Solutions. The system helps fill in the gaps between our other solutions. The...
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Relationship
iatricSystems is a close partner. They serve us and work with us as a good partner should. They are...
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Operations, Product
When we upgraded last time, there was a lot of back-and-forth, and it seemed to take a long time to...
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Product
The vendor’s AI system is very sensitive to inappropriate access. The vendor has a lot of reports...
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Operations
The vendor has a multitude of training sessions that they do routine webinars for. They also have...
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Loyalty
We are getting ready to add our ambulatory EMR to the product. With that integration, we will have...
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Relationship
The vendor’s support response is immediate, whether we enter something on the vendor's web portal or...
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Relationship
When it comes to executive involvement, we have no issues getting to the top if we have any...
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Product
The product is able to assimilate data from a wide variety of sources, and that makes it a really...
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Relationship
Haystack Solutions is one of iatricSystems' newer platforms, so it appears that the vendor continues...
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Value
An outcome of Haystack Solutions is that it has given us a realistic means to be able to fulfill our...
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Relationship, Operations
iatricSystems is very open to feedback, and they take ideas to development very quickly. They have...
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Operations, Product
There are a few different ways that we can document our findings or follow-ups in the tool, but...
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Value
iatricSystems is able to add other EHRs to their tool, but for us, the integration has been cost prohibitive....
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Product, Value
In using Haystack Solutions, we have seen more visibility. We are monitoring any HIPAA violations,...
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Value
iatricSystems gives us a fair price. I never worry about that.
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Relationship, Operations
The vendor is very proactive in training. Their old solution was more limited, so we like the new...
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Relationship
I don't consider the vendor to be too proactive unless they are not communicating with just me. I...
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Operations
iatricSystems' customer service is just not good. They had training modules, and I remember...
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Product
We have seen Haystack Solutions give us accurate results. When we can get into the system and run...
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Product
In terms of AI and machine learning, the solution is still a manual-based type system, so it may...
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Relationship
iatricSystems is very good about how they communicate with us when we have a question or issue. We...
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Loyalty
About a year into working with iatricSystems, we wanted to give them the benefit of the doubt and...
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Product
Haystack Solutions is a very manual program right now and does not use AI as other organizations'...
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Product, Value
The system makes it easier to review audits when we have a privacy issue.
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Operations
iatricSystems offers user groups we can join where we can receive more training, updates on how...
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Loyalty, Product
Haystack Solutions looks to be a good product compared to the vendor's previous version of the...
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Loyalty
We will be switching EMR systems, and I am pretty sure that there is an audit system included in our...
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Product
We use Haystack Solutions for auditing. We can run an audit for a patient to see whether they have...
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Product
Haystack Solutions gives me the ability to monitor audit trails for HIPAA compliance. I have also...
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Product
The user interface seems busy to me; it has a lot going on. The vendor could make the UI more intuitive....
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