Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
I would buy iatricSystems again if we were on the same EMR that we have now. iatricSystems' products...
Login or Create an Account to see details.
Product
Haystack Solutions makes it a lot easier for medical records to monitor employee access. It is laid...
Login or Create an Account to see details.
Product
Haystack Solutions is a good solution for what it needs to do. It is more for the regulatory needs....
Login or Create an Account to see details.
Product
Haystack Solutions is good across the board for types of snooping. We can set it up to see whether...
Login or Create an Account to see details.
Relationship, Product
iatricSystems provides support, and Haystack Solutions has the ability to keep track of HIPAA...
Login or Create an Account to see details.
Operations, Product
Haystack Solutions is a very user-friendly solution. I have trouble navigating my way through other...
Login or Create an Account to see details.
Relationship
iatricSystems is really good, and they really support the product completely 24/7. We don't have any...
Login or Create an Account to see details.
Product
Others looking at this product better know the way the system operates because we have to set up a...
Login or Create an Account to see details.
Product, Value
With Haystack Solutions, we are able to get a lot more of our patient audits to see whether an...
Login or Create an Account to see details.
Product
With a recent update we got, Haystack Solutions is a lot better with all types of snooping. It has a...
Login or Create an Account to see details.
Operations
iatricSystems is very good at making sure that we get proper training. Whenever they come out with...
Login or Create an Account to see details.
Relationship
We have meetings with iatricSystems and other organizations, and we get a lot of collaboration in...
Login or Create an Account to see details.
Operations, Product
I'm sure some organizations have been able to get Haystack Solutions to work how they need it to...
Login or Create an Account to see details.
Product
Haystack Solutions functions and does what I need it to do almost all the time with the limited...
Login or Create an Account to see details.
Product
Haystack Solutions accesses employee records, even if it is not for a coworker. The system will...
Login or Create an Account to see details.
Product
Haystack Solutions has helped us get ahold of the new proposals and rules that say we cannot block...
Login or Create an Account to see details.
Relationship
iatricSystems is not just a vendor. We email suggestions and have meetings regularly if we see...
Login or Create an Account to see details.
Product, Value
Any access that happens at any of the facilities we have comes back to Haystack Solutions....
Login or Create an Account to see details.
Product
Haystack Solutions gives us a more robust, full picture because we have multiple applications that...
Login or Create an Account to see details.
Loyalty, Relationship, Value
We haven't had any issues with iatricSystems keeping promises. iatricSystems has been a great vendor...
Login or Create an Account to see details.
Operations
iatricSystems has a user group, so we can sign up for additional training if we want, or we can have...
Login or Create an Account to see details.
Product
With Haystack Solutions, we are able to track our productivity a little better than we would be able...
Login or Create an Account to see details.
Operations
While the training that we get from iatricSystems is very robust, it really depends on end users. We...
Login or Create an Account to see details.
Relationship, Value
iatricSystems is always on top of things. Their support ticket process is excellent. The vendor is...
Login or Create an Account to see details.
Relationship, Product
Some people have a hard time using Haystack Solutions, but that is the only issue I have with it....
Login or Create an Account to see details.
Operations
We would like iatricSystems to conduct a yearly update about changes and do a training session....
Login or Create an Account to see details.
Loyalty, Product
I have looked at other systems, and I'm glad we went with Haystack Solutions because it is very user...
Login or Create an Account to see details.
Loyalty, Product, Value
The self-exam tool for the product is pretty good, and so is the piece where users get into their...
Login or Create an Account to see details.
Relationship
iatricSystems was very good to work with. I don't think we ever had issues with working with them....
Login or Create an Account to see details.
Relationship
I don't know if I have seen any vision from the vendor. I hear things from others in the user...
Login or Create an Account to see details.
Relationship
I get consistent enhancements from my client success person. In that regard, they try hard to engage...
Login or Create an Account to see details.
Relationship, Product
We have an advanced monitoring partnership with iatricSystems, and they do some things for us, such...
Login or Create an Account to see details.
Relationship, Operations
The number-one problem I have with the product is trying to figure out the actionable steps between...
Login or Create an Account to see details.
Product
The vendor has made some improvements to the product over time. They have a new dashboard that is...
Login or Create an Account to see details.
Relationship
I am not a big fan of iatricSystem’s customer support website, but maybe that is because I was never...
Login or Create an Account to see details.
Relationship, Product
The one thing I would fault the vendor on is that when we initially get into the web support portal,...
Login or Create an Account to see details.
Loyalty
Short of somebody doing something for me, nothing is going to meet my needs. I'm looking forward to...
Login or Create an Account to see details.
Relationship
The only complaint I have about the system is that it kicks me out a lot. I don't know whether that...
Login or Create an Account to see details.
Value
At the time we purchased it, the system was very reasonably priced, and the additional monitoring...
Login or Create an Account to see details.
Operations
The ongoing training is good. The vendor leaves it up to end users to engage with what they need. I...
Login or Create an Account to see details.
Product
The product doesn't do everything we want, but we just have to dig in and make sure we get what we...
Login or Create an Account to see details.
Product
The product can integrate with different EHRs that we have. I don't think the vendor is doing...
Login or Create an Account to see details.
Relationship, Operations
iatricSystems keeps all their promises and constantly improves. They upgrade the application and...
Login or Create an Account to see details.
Relationship
iatricSystems has really made huge improvements. They are more responsive when we put a ticket in,...
Login or Create an Account to see details.
Product
Haystack Solutions is a complex beast. Managing PHI in a facility of a certain type is also a...
Login or Create an Account to see details.
Product
After I upgraded, I didn't have a report that I needed that I used to use in a previous application....
Login or Create an Account to see details.
Product, Value
Some outcomes I have seen from using Haystack Solutions are improved auditing of medical record...
Login or Create an Account to see details.
Product
Haystack Solutions is good at monitoring most types of snooping. There are some use cases where it...
Login or Create an Account to see details.
Product
There is a bit to be desired with how Haystack Solutions reports data. For example, one of the...
Login or Create an Account to see details.
Product
I can't think of any instance where Haystack Solutions showed access that wasn't there. Sometimes,...
Login or Create an Account to see details.
Relationship
iatricSystems is better than our other vendors, but we haven't interacted with them very often. We...
Login or Create an Account to see details.
Operations
We haven’t gotten training for Haystack Solutions, but it doesn’t need training. The system is very...
Login or Create an Account to see details.
Product
We can go into our EHR, run an audit, and pull specific things, so Haystack Solutions’...
Login or Create an Account to see details.
Relationship, Product
Haystack Solutions is a bit slow sometimes. It takes a while to batch large reports, and there are...
Login or Create an Account to see details.
Relationship
iatricSystems hasn’t communicated anything that makes me think things will be worse or better in the...
Login or Create an Account to see details.
Product
The system is good. It is very detailed. We have done a lot of work with creating tasks with the...
Login or Create an Account to see details.
Product
Some of the event reports can be a little long. If a patient checks in and the system is on par with...
Login or Create an Account to see details.
Product
We needed a fix for the way certain providers were being pulled into reporting, but there was no...
Login or Create an Account to see details.
Culture, Value
The vendor offers AI capability, but after our IT department met to discuss it, they said that it...
Login or Create an Account to see details.
Relationship
The quality of the phone and web support has always been good. If I reach out, I get a response...
Login or Create an Account to see details.
Product
One great improvement would be the ability to drill into our reporting through our dashboard. The...
Login or Create an Account to see details.
Operations, Product
There is a little lack in terms of product quality with the recent upgrades. It appears that I'm not...
Login or Create an Account to see details.
Relationship, Operations
I would buy the solution again. I base that off of being able to use it, the vendor's great customer...
Login or Create an Account to see details.
Operations
We learn about improvements in the webinars. That is the only source where we get that information,...
Login or Create an Account to see details.
Relationship, Product
The vendor typically works with our IT department. The vendor is doing an upgrade on the system, and...
Login or Create an Account to see details.
Product, Value
We don't use the solution to its full extent, but it has helped us tremendously in doing our...
Login or Create an Account to see details.
Relationship, Product
The product does some things really well. We can run reports that are specific to a complaint when...
Login or Create an Account to see details.
Relationship, Product
We need to run several monthly reports to monitor something that is against policy. However, when I...
Login or Create an Account to see details.
Product
As far as functionality is concerned, Haystack Solutions does what it is supposed to do. However,...
Login or Create an Account to see details.
Product
There are some monitoring capabilities in Haystack Solutions that I feel are superfluous for a...
Login or Create an Account to see details.
Product
By and large, in terms of performance, Haystack Solutions has been pretty rock solid. We don’t have...
Login or Create an Account to see details.
Relationship
iatricSystems is extremely responsive. They are happy to sit and answer questions for an...
Login or Create an Account to see details.
Product
The user interface in Haystack Solutions is a bit wonky and isn’t how I would have designed it. For...
Login or Create an Account to see details.
Operations, Product
Overall, Haystack Solutions functions with some ease of use. However, newer users are going to have...
Login or Create an Account to see details.
Product, Value
When we have utilized some of the automated reports that get sent to the state, some of them have...
Login or Create an Account to see details.
Loyalty
Our expectation was for the product to be efficient. We wanted it to be a good use of our time and...
Login or Create an Account to see details.
Operations, Product
The learning curve has been kind of hard for us. The product doesn't seem to be user friendly. There...
Login or Create an Account to see details.
Relationship
The vendor’s support team is super helpful. Their customer success specialists are always friendly,...
Login or Create an Account to see details.
Product
When we go to the event list, we try to pull up the group of individuals that we are looking at and...
Login or Create an Account to see details.
Relationship, Operations
When we have quick, down-and-dirty onboarding, the help that we get from the mentor from...
Login or Create an Account to see details.
Operations
The vendor does offer general training we could call into, but we don't have time for that. We...
Login or Create an Account to see details.
Relationship
When I get stuck and want to call our representative, sometimes they are in a meeting, so I email. I...
Login or Create an Account to see details.
Relationship, Operations
The vendor sends us little messages on announcements and training. And then we have regular calls....
Login or Create an Account to see details.
Loyalty, Relationship
I have never had a discussion with our customer service people about looking to the future or whatever....
Login or Create an Account to see details.
Operations, Product
If we understood all the ins and outs of the system, we would be able to use it more effectively....
Login or Create an Account to see details.
Relationship, Operations
If I open a ticket asking a question, the vendor is pretty good at answering it. My web support...
Login or Create an Account to see details.
Product
There have been a couple of different types of monitoring we have wanted to do for a specific type...
Login or Create an Account to see details.
Product
Haystack Solutions takes how our EHR captures user audit information and puts it in a nicer format...
Login or Create an Account to see details.
Product
Haystack Solutions is software that pulls information from our EMR. It is like an auditing tool to...
Login or Create an Account to see details.
Relationship, Value
When I ask iatricSystems for certain changes, they talk to the programmer and make the changes if...
Login or Create an Account to see details.
Relationship
We have a person from iatricSystems who is constantly working with us even after the implementation...
Login or Create an Account to see details.
Product
There are a few things we would like to be changed in Haystack Solutions, like accessing the...
Login or Create an Account to see details.
Product
There are a lot of options to look at in Haystack Solutions for monitoring snooping, even within...
Login or Create an Account to see details.
Product
For what we currently use the product for, I haven't had any issues with the actual product. There...
Login or Create an Account to see details.
Operations, Product
Everything in the product works how I expect it to work. At times, it can be a little complicated to...
Login or Create an Account to see details.
Product
Some of the functionalities of the product would be great for auditing purposes. The product has the...
Login or Create an Account to see details.
Relationship, Operations
The vendor reaches out to let us know when there are going to be any interruptions or when there are...
Login or Create an Account to see details.
Relationship
There have been some updates that I think will be helpful. Some things are a little clunky in the...
Login or Create an Account to see details.
Loyalty, Value
Fairly recently, we switched to the Haystack Solutions system. One of the biggest benefits is...
Login or Create an Account to see details.
Product
The system is really successful at uncovering coworker snooping, VIP snooping, and family member...
Login or Create an Account to see details.
Product
I would appreciate some broad improvements in terms of the manager's portal. We don't really use...
Login or Create an Account to see details.
Value
In terms of charging for every little thing, I have enjoyed that the vendor doesn’t ever charge for...
Login or Create an Account to see details.
Relationship
With upgrades, to improve my satisfaction, the vendor needs to have a little more communication on...
Login or Create an Account to see details.
Product
The interface is not necessarily set up for the way that our privacy review process works. So more...
Login or Create an Account to see details.
Product
Specifically when it comes to the advanced virtual assistant, the vendor’s AI portion, the vendor is...
Login or Create an Account to see details.
Relationship
All of the vendor’s staff are super responsive and easy to get in touch with. We can contact their...
Login or Create an Account to see details.
Product, Value
We have been able to track any potential inappropriate access in our EHR by using Haystack...
Login or Create an Account to see details.
Product
The area where I am more successful with Haystack Solutions is same-household issues because the...
Login or Create an Account to see details.
Product
I have used other systems that have been similar to Haystack Solutions and have been more efficient....
Login or Create an Account to see details.
Operations
Haystack Solutions was not the easiest system to learn, and I am pretty good with systems. We are...
Login or Create an Account to see details.
Relationship
The customer support has been really great. I have been working with the same person at...
Login or Create an Account to see details.
Relationship, Product
On a regular basis, there is an issue with importing data into the system, so that has gotten kind...
Login or Create an Account to see details.
Product
We run regular weekly reports to determine whether there are any behavioral patterns that may...
Login or Create an Account to see details.
Product
Haystack Solutions isn't as easy to use as other products are. We can input a lot of things because...
Login or Create an Account to see details.
Operations
iatricSystems has their training online, and we can go to them if we want more training. They are...
Login or Create an Account to see details.
Product
Haystack Solutions delivers more than we actually use. We don't use the documentation piece because...
Login or Create an Account to see details.
Relationship
The people at iatricSystems speak my language, not the IT language, and that is very helpful. The...
Login or Create an Account to see details.
Relationship
We have regular calls with iatricSystems and have one dedicated person to make sure that anything I...
Login or Create an Account to see details.
Product
Without Haystack Solutions, I wouldn't be able to run any of the proactive audits that we are...
Login or Create an Account to see details.
Product
I have a security analyst or an auditor who can create standardized reports for when there is a...
Login or Create an Account to see details.
Loyalty
We would buy Haystack Solutions again because we have been able to grow with Haystack Solutions. As...
Login or Create an Account to see details.
Relationship, Operations, Product
For Haystack Solutions, our upgrades have gone well. I have a security analyst who focuses on the...
Login or Create an Account to see details.
Product
Haystack Solutions gets to all of the data and a lot of SQL queries. Our end users do not have any...
Login or Create an Account to see details.
Relationship, Product
Haystack Solutions has really helped the medical records team with their audits. They are able to...
Login or Create an Account to see details.
Relationship
We have a really good relationship with iatricSystems, and we use a lot of their products. They are...
Login or Create an Account to see details.
Relationship
iatricSystems has basic support, but it doesn’t cover after-hours downtime and stuff like that. If...
Login or Create an Account to see details.
Operations
iatricSystems could be a little more communicative with clients about upcoming training, training...
Login or Create an Account to see details.
Relationship
I haven't had any frustrations. Haystack Solutions is good software, and iatricSystems is an...
Login or Create an Account to see details.
Relationship, Operations
I really enjoy that iatricSystems has a monthly meeting with all their end users from different...
Login or Create an Account to see details.
Product
If I send a case for a manager to review, there is some trickiness in iatricSystems' portal. People...
Login or Create an Account to see details.
Relationship, Product
iatricSystems tries to be really innovative, especially with the Advanced Virtual Assistant tool....
Login or Create an Account to see details.
Product, Value
Having iatricSystems do a lot of work for us is efficient. We don’t have to hire staff members or...
Login or Create an Account to see details.
Relationship, Product
We have worked with iatricSystems for a long time, and it has been a transition to get all of our...
Login or Create an Account to see details.
Culture
We probably wouldn't buy the solution again. It wasn't quite what we were promised when we signed up...
Login or Create an Account to see details.
​
Featured Report
Preferences