Haystack Solutions Commentary
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Subject Expert
Justin Porter
Research Director
Commentary Summary
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User Commentary
Product, Value
Having iatricSystems do a lot of work for us is efficient. We don’t have to hire staff members or...
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Relationship, Product
We have worked with iatricSystems for a long time, and it has been a transition to get all of our...
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Culture
We probably wouldn't buy the solution again. It wasn't quite what we were promised when we signed up...
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Product
In Haystack Solutions, iatricSystems has the Haystack iS audit strategy. That is primarily what I...
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Product
The documentation section in Haystack Solutions is where I document any incidents that happen or...
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Operations, Product
With upgrades, there are typically little bugs that iatricSystems has to fix. I rarely have to do...
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Relationship, Operations
iatricSystems has started doing user groups over the last year or so where they have a bunch of...
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Loyalty, Product
I discovered recently that I can get a lot more statistics out of the software than I realized...
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Product
If I get a HIPAA complaint that someone has looked at their record, I can use Haystack Solutions to...
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Product, Value
I don't think that Haystack Solutions is a bad product. I think it is a good product, but we don't...
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Relationship
iatricSystems is somewhere in the middle when it comes to keeping their promises. Sometimes, when we...
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Relationship, Product
We are having a hard time with some things in Haystack Solutions. We can enter one patient's name...
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Operations
The training that iatricSystems provided for us was very good, and our trainers were wonderful. They...
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Operations, Product
Getting into Haystack Solutions and using it correctly does take some effort. iatricSystems could be...
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Loyalty, Product
iatricSystems came out with a recent update on the event categorization list. I think the vendor has...
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Relationship
iatricSystems has a good ticket system and good responses. The support people react really well and...
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Relationship
iatricSystems’ support team is amazing. Whenever we have an issue, they immediately conduct an...
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Relationship
With any changes we ask iatricSystems to make, the vendor is pretty good at saying whether they can...
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Product
Haystack Solutions is a great system. Thanks to Haystack Solutions, we have a mainstream way to...
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Product
We are happy with Haystack Solutions on the privacy monitoring side.
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Relationship
iatricSystems’ customer service team has been very responsive and has tried to answer any questions...
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Product
Things have improved with the product. There were times when we ran into some issues with the system...
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Product
iatricSystems could probably incorporate some AI into the product to run people's patterns. It could...
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Product
The spreadsheets within the product can be very lengthy, and sometimes there is so much information...
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Product
We are able to use Haystack Solutions to track audit trails for appropriateness of access and system...
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Product
We would buy Haystack Solutions again because it has worked well. It is user friendly and provides...
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Relationship
The vendor is efficient. They are proactive in reaching out to us, and that is nice. The vendor...
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Culture
The vendor offers new solutions, like new upgrades that we are supposed to put in, but I honestly...
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Relationship, Product
Haystack Solutions is integrated very well with our systems. I am still working through the system,...
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Operations
It helps when the vendor has their recurring meetings with training and group discussions where we...
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Relationship
The vendor is very current and proactive with their updates and with any issues or anomalies that we...
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Product
I have recommended the product on more than one occasion. I would tell a peer that if they want a...
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Product
The various options for reporting are helpful, especially the exclusion part of the reporting. In...
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Relationship
We have had this ongoing issue that we have been dealing with, and there are issues on our end. We...
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Relationship, Product
Haystack Solutions helps us to track whatever HIPAA-compliance issues or complaints we have. It...
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Product
Haystack Solutions has a new AI that tracks relationships between addresses, even in the same...
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Relationship
iatricSystems is fair. We have some back-and-forth. We have several projects open with them right...
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Product, Value
Haystack Solutions streamlines the process for auditing EMR access and saves us time. It has helped...
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Relationship
iatricSystems has been very good to work with. My staff has regular calls with them to go over...
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Value
We initially started off as one organization, and we are a system now. We have all systems working...
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Product
iatricSystems’ auditing tool is beneficial to see user-based access. If there is a file or a claim...
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Product
iatricSystems has always had some scoring metric that customers can utilize to pull up at-risk...
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Product
Haystack Solutions is a useful tool. We probably don't use it to the best of our ability. But for...
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Value
iatricSystems definitely charges for professional services or customizations. They get us for...
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Operations
The training was very high level. iatricSystems’ support team uses an email model for tickets. We...
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Product
We have a good product in Haystack Solutions. If someone is looking to achieve privacy monitoring,...
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Relationship, Product
We have had problems with linking databases to Haystack Solutions. Those get worked out, but it...
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Product
Haystack Solutions has made it a lot easier to do audits. The system does them automatically, so all...
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Relationship
iatricSystems has a really good team that gets back to us and works with us if we need them to. We...
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Operations
It is easy to train people on Haystack Solutions. Most of our errors are end-user errors because our...
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Relationship
If I ever have an issue with the system, all I have to do is send an email to my contact person at...
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Relationship
The different people that I worked with at iatricSystems were always very professional. They were...
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Product
I liked aspects of the reports we could run using Haystack Solutions. The exception-based reports...
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Product
There were some things that made us question the validity of some fields in Haystack Solutions’...
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Relationship, Product
There was some communication between Haystack Solutions and our EMR, both for the patient records...
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Product
The solution improved considerably when it was rebranded from Security Audit Manager to Haystack...
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Loyalty
I haven’t worked with any other auditing platform, so I don’t know whether the shortcomings I see in...
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Relationship, Product
Haystack Solutions prompts the employee, and it is smart enough to go in and see from our HR...
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Relationship, Product
Haystack Solutions integrates well with other systems, and it really heightens and aggregates...
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Relationship
Haystack Solutions is really more of a software solution and less of a consulting service. That is...
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Relationship
iatricSystems has always been very responsive and very engageable. The person that I deal with has...
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Loyalty
Haystack Solutions is kind of premature with AI, but I am very hopeful that Haystack Solutions is...
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Product, Value
Haystack Solutions gives us a centralized location to keep our cases and log all of our information...
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Loyalty
Before we got Haystack Solutions, we used to just run the same last name and look at thousands of...
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Relationship
A lot of times, if the vendor goes in and sees that something that we want to be customized is quick...
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Relationship, Operations
iatricSystems actually put a link on their website where we can go to get information and find...
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Relationship
iatricSystems’ team members are very responsive, depending on what the issue is. They usually...
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Relationship
iatricSystems is doing their part. They are inside the system churning out reports regularly. They...
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Product
Haystack Solutions has robust targeted auditing, and that helps us to pinpoint problematic areas for...
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Operations, Product
The product’s reports are complex, and I don't have the bandwidth to use all the reports that are...
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Product
The product is remarkable compared to our former application, which didn't have any bells and...
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Relationship, Product
Haystack Solutions allows me to monitor EMR access to make sure things are used appropriately so...
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Relationship, Product
We were dissatisfied with an upgrade; it was less than acceptable. A weighted score is given to...
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Relationship
It has been a while since somebody from a leadership role has reached out. For a while, I was...
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Relationship
The support team did not always have the requisite knowledge to fix our issues, and they were not...
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Operations
The vendor has regular education meetings and gets together with users to go over how they use the...
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Culture, Relationship, Value
We don’t talk to iatricSystems very often, but when we work with them, they come through on their...
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Relationship
It could be our fault, but there are issues with communication. We don’t really know how to contact...
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Product
There are some issues, but I like Haystack Solutions. It is very easy to use and maneuver. Haystack...
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Product
Using Haystack Solutions, we have been able to properly track our EMR and limit the number of policy...
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Relationship, Operations, Product
When we first started using the program, our main objective was to ensure that there were no major...
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Product
Haystack Solutions is able to give me the basic information that I want to see, but it is not able...
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Product
I would love to see batch actions within the product. Right now, if I have around 20 events, I have...
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Relationship
iatricSystems has great customer service. Whenever I speak to anyone at the company, they go above...
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Operations, Product
I wish that the product were a bit more specific on times and would show users that they were still...
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Operations, Product
The product is very good overall, However, my managers have had some issues with the system's...
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Relationship, Operations
I really like that we have monthly meetings with other users of the product. I can hear about...
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Relationship
The vendor is very responsive when I email them, but I don't always get the specific answers that I...
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Product
If I am trying to find specific information on a patient or a user that is looking at a patient's...
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Product
If Haystack Solutions’ artificial intelligence is working properly, then it is nice. I love the fact...
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Product
Since we got the upgrade we needed in Haystack Solutions, the site has been nicer and easier to use.
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Product
If we could change a couple of the steps in Haystack Solutions, that would be nice.
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Relationship
iatricSystems’ support has been great. The support team has always been very helpful.
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Value
I would recommend Haystack Solutions if the cost were reasonable.
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Loyalty, Relationship, Product
We would like the vendor to focus on AI and machine learning to further drive surveillance. The...
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Product
I like the product’s watch list. If I have a person who accessed another team member's medical...
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Product
I don't use the product’s tracking portion for tracking privacy incidents. I use my own method, but...
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Relationship
I really like that the vendor has our customer service representative routinely check in. They ask...
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Product
The vendor could improve communication with interfaces. We have feeds into Haystack Solutions from...
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Relationship, Product
iatricSystems works with us, is always ahead of the game, and is quick to respond. The vendor is...
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Relationship
We do not really have too many problems with Haystack Solutions, but when we do put in tickets, the...
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Product
There are a lot of features in the system that we don’t use because we get a lot of false positives....
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Relationship, Product
Haystack Solutions is pretty much the status quo for us. We had an issue where if we did a...
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Loyalty
I have recommended the product at meetings, and I talk to people about what we use. There are a lot...
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Relationship
The vendor eventually keeps their promises. Like all software companies, some things are...
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Operations, Product
Some of the user interface is a little wonky. I know the product well, but when I am training new...
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Product
I like the system's integration and the way we can integrate so many other systems with it. Haystack...
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Relationship
I have people at my fingertips when I have issues with Haystack Solutions. When I need something to...
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Product
Haystack Solutions gives us a retrospective look at user audits in terms of behavior and suspected...
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Product
Haystack Solutions’ interface is a little behind modern user interfaces. It takes several clicks and...
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Value
Haystack Solutions removes a lot of the burden of manual audits, and the system picks up things we...
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Product, Value
There have been several times when the product has populated with inappropriate access, especially...
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Product
If we ever have a patient complain or if we suspect that someone may have accessed the system...
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Relationship
The vendor has gotten more active with their user groups. We have really enjoyed those groups....
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Loyalty, Value
The product is reasonably priced, and it meets our needs. We know that the vendor is moving toward...
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Relationship, Operations, Product
iatricSystems may overmeet our needs. They do regular updates, and we are not prepared to do updates...
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Product
What I like most about Haystack Solutions is it takes a large amount of data, and we can produce...
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Product
There are some false positives on Haystack Solutions' event list, and I have not had time to remove...
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Relationship
iatricSystems responds promptly when we explain to them that we need action quickly. Otherwise, it...
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Operations, Product
With Haystack Solutions, we can educate our staff on privacy requirements in addition to the...
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Value
iatricSystems charges for everything, but they are good about including in those charges training...
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Operations
There were problems with the implementation. We had to wait for fixes. There were some pretty decent...
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Operations
The product couldn't do some of the things the vendor had initially indicated as part of our...
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Product
The functionality of the product is somewhat inadequate for the increasing needs of auditing...
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Loyalty
We moved away from Haystack Solutions because there were some technical challenges. There were also...
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