Haystack Solutions Commentary
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Jaren Day
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User Commentary

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Analyst/Coordinator

Relationship

I would buy iatricSystems again if we were on the same EMR that we have now. iatricSystems' products...

Jul 2024
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Analyst/Coordinator

Product

Haystack Solutions makes it a lot easier for medical records to monitor employee access. It is laid...

Jul 2024
||
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CIO

Product

Haystack Solutions is a good solution for what it needs to do. It is more for the regulatory needs....

Jul 2024
||
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Manager

Product

Haystack Solutions is good across the board for types of snooping. We can set it up to see whether...

Jul 2024
||
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Manager

Relationship, Product

iatricSystems provides support, and Haystack Solutions has the ability to keep track of HIPAA...

Jul 2024
||
(0)
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Manager

Operations, Product

Haystack Solutions is a very user-friendly solution. I have trouble navigating my way through other...

Jul 2024
||
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Analyst/Coordinator

Relationship

iatricSystems is really good, and they really support the product completely 24/7. We don't have any...

Mar 2024
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Analyst/Coordinator

Product

Others looking at this product better know the way the system operates because we have to set up a...

Mar 2024
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Nurse

Product, Value

With Haystack Solutions, we are able to get a lot more of our patient audits to see whether an...

Mar 2024
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(0)
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Nurse

Product

With a recent update we got, Haystack Solutions is a lot better with all types of snooping. It has a...

Mar 2024
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Nurse

Operations

iatricSystems is very good at making sure that we get proper training. Whenever they come out with...

Mar 2024
||
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Nurse

Relationship

We have meetings with iatricSystems and other organizations, and we get a lot of collaboration in...

Mar 2024
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Analyst/Coordinator

Operations, Product

I'm sure some organizations have been able to get Haystack Solutions to work how they need it to...

Mar 2024
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Analyst/Coordinator

Product

Haystack Solutions functions and does what I need it to do almost all the time with the limited...

Mar 2024
||
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Manager

Product

Haystack Solutions accesses employee records, even if it is not for a coworker. The system will...

Mar 2024
||
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Manager

Product

Haystack Solutions has helped us get ahold of the new proposals and rules that say we cannot block...

Mar 2024
||
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Manager

Relationship

iatricSystems is not just a vendor. We email suggestions and have meetings regularly if we see...

Mar 2024
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Manager

Product, Value

Any access that happens at any of the facilities we have comes back to Haystack Solutions....

Mar 2024
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Manager

Product

Haystack Solutions gives us a more robust, full picture because we have multiple applications that...

Mar 2024
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Manager

Loyalty, Relationship, Value

We haven't had any issues with iatricSystems keeping promises. iatricSystems has been a great vendor...

Mar 2024
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Manager

Operations

iatricSystems has a user group, so we can sign up for additional training if we want, or we can have...

Mar 2024
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Director

Product

With Haystack Solutions, we are able to track our productivity a little better than we would be able...

Mar 2024
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Director

Operations

While the training that we get from iatricSystems is very robust, it really depends on end users. We...

Mar 2024
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Director

Relationship, Value

iatricSystems is always on top of things. Their support ticket process is excellent. The vendor is...

Mar 2024
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Director

Relationship, Product

Some people have a hard time using Haystack Solutions, but that is the only issue I have with it....

Mar 2024
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Director

Operations

We would like iatricSystems to conduct a yearly update about changes and do a training session....

Mar 2024
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Director

Loyalty, Product

I have looked at other systems, and I'm glad we went with Haystack Solutions because it is very user...

Mar 2024
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CIO

Loyalty, Product, Value

The self-exam tool for the product is pretty good, and so is the piece where users get into their...

Feb 2024
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CIO

Relationship

iatricSystems was very good to work with. I don't think we ever had issues with working with them....

Feb 2024
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CIO

Relationship

I don't know if I have seen any vision from the vendor. I hear things from others in the user...

Feb 2024
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CIO

Relationship

I get consistent enhancements from my client success person. In that regard, they try hard to engage...

Feb 2024
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CIO

Relationship, Product

We have an advanced monitoring partnership with iatricSystems, and they do some things for us, such...

Feb 2024
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CIO

Relationship, Operations

The number-one problem I have with the product is trying to figure out the actionable steps between...

Feb 2024
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CIO

Product

The vendor has made some improvements to the product over time. They have a new dashboard that is...

Feb 2024
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CIO

Relationship

I am not a big fan of iatricSystem’s customer support website, but maybe that is because I was never...

Feb 2024
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CIO

Relationship, Product

The one thing I would fault the vendor on is that when we initially get into the web support portal,...

Feb 2024
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CIO

Loyalty

Short of somebody doing something for me, nothing is going to meet my needs. I'm looking forward to...

Feb 2024
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CIO

Relationship

The only complaint I have about the system is that it kicks me out a lot. I don't know whether that...

Feb 2024
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CIO

Value

At the time we purchased it, the system was very reasonably priced, and the additional monitoring...

Feb 2024
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CIO

Operations

The ongoing training is good. The vendor leaves it up to end users to engage with what they need. I...

Feb 2024
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CIO

Product

The product doesn't do everything we want, but we just have to dig in and make sure we get what we...

Feb 2024
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(0)
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CIO

Product

The product can integrate with different EHRs that we have. I don't think the vendor is doing...

Feb 2024
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(0)
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Manager

Relationship, Operations

iatricSystems keeps all their promises and constantly improves. They upgrade the application and...

Feb 2024
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(0)
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Manager

Relationship

iatricSystems has really made huge improvements. They are more responsive when we put a ticket in,...

Feb 2024
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Manager

Product

Haystack Solutions is a complex beast. Managing PHI in a facility of a certain type is also a...

Feb 2024
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Manager

Product

After I upgraded, I didn't have a report that I needed that I used to use in a previous application....

Feb 2024
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(0)
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Director

Product, Value

Some outcomes I have seen from using Haystack Solutions are improved auditing of medical record...

Feb 2024
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Director

Product

Haystack Solutions is good at monitoring most types of snooping. There are some use cases where it...

Feb 2024
||
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Director

Product

There is a bit to be desired with how Haystack Solutions reports data. For example, one of the...

Feb 2024
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Director

Product

I can't think of any instance where Haystack Solutions showed access that wasn't there. Sometimes,...

Feb 2024
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Director

Relationship

iatricSystems is better than our other vendors, but we haven't interacted with them very often. We...

Feb 2024
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Director

Operations

We haven’t gotten training for Haystack Solutions, but it doesn’t need training. The system is very...

Feb 2024
||
(0)
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Director

Product

We can go into our EHR, run an audit, and pull specific things, so Haystack Solutions’...

Feb 2024
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Director

Relationship, Product

Haystack Solutions is a bit slow sometimes. It takes a while to batch large reports, and there are...

Feb 2024
||
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Director

Relationship

iatricSystems hasn’t communicated anything that makes me think things will be worse or better in the...

Feb 2024
||
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Manager

Product

The system is good. It is very detailed. We have done a lot of work with creating tasks with the...

Feb 2024
||
(0)
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Manager

Product

Some of the event reports can be a little long. If a patient checks in and the system is on par with...

Feb 2024
||
(0)
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Manager

Product

We needed a fix for the way certain providers were being pulled into reporting, but there was no...

Feb 2024
||
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Manager

Culture, Value

The vendor offers AI capability, but after our IT department met to discuss it, they said that it...

Feb 2024
||
(0)
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Manager

Relationship

The quality of the phone and web support has always been good. If I reach out, I get a response...

Feb 2024
||
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Manager

Product

One great improvement would be the ability to drill into our reporting through our dashboard. The...

Feb 2024
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Analyst/Coordinator

Operations, Product

There is a little lack in terms of product quality with the recent upgrades. It appears that I'm not...

Feb 2024
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Analyst/Coordinator

Relationship, Operations

I would buy the solution again. I base that off of being able to use it, the vendor's great customer...

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

We learn about improvements in the webinars. That is the only source where we get that information,...

Feb 2024
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(0)
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Analyst/Coordinator

Relationship, Product

The vendor typically works with our IT department. The vendor is doing an upgrade on the system, and...

Feb 2024
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Analyst/Coordinator

Product, Value

We don't use the solution to its full extent, but it has helped us tremendously in doing our...

Feb 2024
||
(0)
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Manager

Relationship, Product

The product does some things really well. We can run reports that are specific to a complaint when...

Feb 2024
||
(0)
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Manager

Relationship, Product

We need to run several monthly reports to monitor something that is against policy. However, when I...

Feb 2024
||
(0)
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Director

Product

As far as functionality is concerned, Haystack Solutions does what it is supposed to do. However,...

Feb 2024
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(0)
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Director

Product

There are some monitoring capabilities in Haystack Solutions that I feel are superfluous for a...

Feb 2024
||
(0)
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Director

Product

By and large, in terms of performance, Haystack Solutions has been pretty rock solid. We don’t have...

Feb 2024
||
(0)
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Director

Relationship

iatricSystems is extremely responsive. They are happy to sit and answer questions for an...

Feb 2024
||
(0)
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Director

Product

The user interface in Haystack Solutions is a bit wonky and isn’t how I would have designed it. For...

Feb 2024
||
(0)
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Director

Operations, Product

Overall, Haystack Solutions functions with some ease of use. However, newer users are going to have...

Feb 2024
||
(0)
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Director

Product, Value

When we have utilized some of the automated reports that get sent to the state, some of them have...

Feb 2024
||
(0)
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Director

Loyalty

Our expectation was for the product to be efficient. We wanted it to be a good use of our time and...

Feb 2024
||
(0)
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Director

Operations, Product

The learning curve has been kind of hard for us. The product doesn't seem to be user friendly. There...

Feb 2024
||
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Director

Relationship

The vendor’s support team is super helpful. Their customer success specialists are always friendly,...

Feb 2024
||
(0)
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Director

Product

When we go to the event list, we try to pull up the group of individuals that we are looking at and...

Feb 2024
||
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Director

Relationship, Operations

When we have quick, down-and-dirty onboarding, the help that we get from the mentor from...

Feb 2024
||
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Director

Operations

The vendor does offer general training we could call into, but we don't have time for that. We...

Feb 2024
||
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Director

Relationship

When I get stuck and want to call our representative, sometimes they are in a meeting, so I email. I...

Feb 2024
||
(0)
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Director

Relationship, Operations

The vendor sends us little messages on announcements and training. And then we have regular calls....

Feb 2024
||
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Director

Loyalty, Relationship

I have never had a discussion with our customer service people about looking to the future or whatever....

Feb 2024
||
(0)
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Director

Operations, Product

If we understood all the ins and outs of the system, we would be able to use it more effectively....

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Operations

If I open a ticket asking a question, the vendor is pretty good at answering it. My web support...

Feb 2024
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(0)
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Analyst/Coordinator

Product

There have been a couple of different types of monitoring we have wanted to do for a specific type...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Haystack Solutions takes how our EHR captures user audit information and puts it in a nicer format...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Haystack Solutions is software that pulls information from our EMR. It is like an auditing tool to...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Value

When I ask iatricSystems for certain changes, they talk to the programmer and make the changes if...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

We have a person from iatricSystems who is constantly working with us even after the implementation...

Feb 2024
||
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Analyst/Coordinator

Product

There are a few things we would like to be changed in Haystack Solutions, like accessing the...

Feb 2024
||
(0)
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Director

Product

There are a lot of options to look at in Haystack Solutions for monitoring snooping, even within...

Feb 2024
||
(0)
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Director

Product

For what we currently use the product for, I haven't had any issues with the actual product. There...

Feb 2024
||
(0)
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Director

Operations, Product

Everything in the product works how I expect it to work. At times, it can be a little complicated to...

Feb 2024
||
(0)
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Director

Product

Some of the functionalities of the product would be great for auditing purposes. The product has the...

Feb 2024
||
(0)
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Director

Relationship, Operations

The vendor reaches out to let us know when there are going to be any interruptions or when there are...

Feb 2024
||
(0)
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Director

Relationship

There have been some updates that I think will be helpful. Some things are a little clunky in the...

Feb 2024
||
(0)
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Analyst/Coordinator

Loyalty, Value

Fairly recently, we switched to the Haystack Solutions system. One of the biggest benefits is...

Feb 2024
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(0)
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Analyst/Coordinator

Product

The system is really successful at uncovering coworker snooping, VIP snooping, and family member...

Feb 2024
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Analyst/Coordinator

Product

I would appreciate some broad improvements in terms of the manager's portal. We don't really use...

Feb 2024
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(0)
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Analyst/Coordinator

Value

In terms of charging for every little thing, I have enjoyed that the vendor doesn’t ever charge for...

Feb 2024
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(0)
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Analyst/Coordinator

Relationship

With upgrades, to improve my satisfaction, the vendor needs to have a little more communication on...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

The interface is not necessarily set up for the way that our privacy review process works. So more...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

Specifically when it comes to the advanced virtual assistant, the vendor’s AI portion, the vendor is...

Feb 2024
||
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Analyst/Coordinator

Relationship

All of the vendor’s staff are super responsive and easy to get in touch with. We can contact their...

Feb 2024
||
(0)
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Analyst/Coordinator

Product, Value

We have been able to track any potential inappropriate access in our EHR by using Haystack...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

The area where I am more successful with Haystack Solutions is same-household issues because the...

Feb 2024
||
(0)
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Analyst/Coordinator

Product

I have used other systems that have been similar to Haystack Solutions and have been more efficient....

Feb 2024
||
(0)
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Analyst/Coordinator

Operations

Haystack Solutions was not the easiest system to learn, and I am pretty good with systems. We are...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship

The customer support has been really great. I have been working with the same person at...

Feb 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

On a regular basis, there is an issue with importing data into the system, so that has gotten kind...

Feb 2024
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(0)
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Manager

Product

We run regular weekly reports to determine whether there are any behavioral patterns that may...

Jan 2024
||
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Manager

Product

Haystack Solutions isn't as easy to use as other products are. We can input a lot of things because...

Jan 2024
||
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Analyst/Coordinator

Operations

iatricSystems has their training online, and we can go to them if we want more training. They are...

Jan 2024
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Analyst/Coordinator

Product

Haystack Solutions delivers more than we actually use. We don't use the documentation piece because...

Jan 2024
||
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Analyst/Coordinator

Relationship

The people at iatricSystems speak my language, not the IT language, and that is very helpful. The...

Jan 2024
||
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Analyst/Coordinator

Relationship

We have regular calls with iatricSystems and have one dedicated person to make sure that anything I...

Jan 2024
||
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Analyst/Coordinator

Product

Without Haystack Solutions, I wouldn't be able to run any of the proactive audits that we are...

Jan 2024
||
(0)
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Director

Product

I have a security analyst or an auditor who can create standardized reports for when there is a...

Jan 2024
||
(0)
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Director

Loyalty

We would buy Haystack Solutions again because we have been able to grow with Haystack Solutions. As...

Jan 2024
||
(0)
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Director

Relationship, Operations, Product

For Haystack Solutions, our upgrades have gone well. I have a security analyst who focuses on the...

Jan 2024
||
(0)
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Analyst/Coordinator

Product

Haystack Solutions gets to all of the data and a lot of SQL queries. Our end users do not have any...

Jan 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

Haystack Solutions has really helped the medical records team with their audits. They are able to...

Jan 2024
||
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Analyst/Coordinator

Relationship

We have a really good relationship with iatricSystems, and we use a lot of their products. They are...

Jan 2024
||
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Analyst/Coordinator

Relationship

iatricSystems has basic support, but it doesn’t cover after-hours downtime and stuff like that. If...

Jan 2024
||
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Analyst/Coordinator

Operations

iatricSystems could be a little more communicative with clients about upcoming training, training...

Jan 2024
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Director

Relationship

I haven't had any frustrations. Haystack Solutions is good software, and iatricSystems is an...

Dec 2023
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Director

Relationship, Operations

I really enjoy that iatricSystems has a monthly meeting with all their end users from different...

Dec 2023
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Director

Product

If I send a case for a manager to review, there is some trickiness in iatricSystems' portal. People...

Dec 2023
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Director

Relationship, Product

iatricSystems tries to be really innovative, especially with the Advanced Virtual Assistant tool....

Dec 2023
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Director

Product, Value

Having iatricSystems do a lot of work for us is efficient. We don’t have to hire staff members or...

Nov 2023
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Director

Relationship, Product

We have worked with iatricSystems for a long time, and it has been a transition to get all of our...

Nov 2023
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Director

Culture

We probably wouldn't buy the solution again. It wasn't quite what we were promised when we signed up...

Nov 2023
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