Haystack Solutions Commentary
Filtered view: All

Subject Expert
Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Analyst/Coordinator

Relationship

iatricSystems is really good, and they really support the product completely 24/7. We don't have any...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Others looking at this product better know the way the system operates because we have to set up a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product, Value

With Haystack Solutions, we are able to get a lot more of our patient audits to see whether an...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

With a recent update we got, Haystack Solutions is a lot better with all types of snooping. It has a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

iatricSystems is very good at making sure that we get proper training. Whenever they come out with...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We have meetings with iatricSystems and other organizations, and we get a lot of collaboration in...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

I'm sure some organizations have been able to get Haystack Solutions to work how they need it to...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Haystack Solutions functions and does what I need it to do almost all the time with the limited...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Haystack Solutions accesses employee records, even if it is not for a coworker. The system will...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Haystack Solutions has helped us get ahold of the new proposals and rules that say we cannot block...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

iatricSystems is not just a vendor. We email suggestions and have meetings regularly if we see...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Any access that happens at any of the facilities we have comes back to Haystack Solutions....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Haystack Solutions gives us a more robust, full picture because we have multiple applications that...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship, Value

We haven't had any issues with iatricSystems keeping promises. iatricSystems has been a great vendor...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

iatricSystems has a user group, so we can sign up for additional training if we want, or we can have...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With Haystack Solutions, we are able to track our productivity a little better than we would be able...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

While the training that we get from iatricSystems is very robust, it really depends on end users. We...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

iatricSystems is always on top of things. Their support ticket process is excellent. The vendor is...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Some people have a hard time using Haystack Solutions, but that is the only issue I have with it....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We would like iatricSystems to conduct a yearly update about changes and do a training session....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I have looked at other systems, and I'm glad we went with Haystack Solutions because it is very user...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product, Value

The self-exam tool for the product is pretty good, and so is the piece where users get into their...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

iatricSystems was very good to work with. I don't think we ever had issues with working with them....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I don't know if I have seen any vision from the vendor. I hear things from others in the user...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I get consistent enhancements from my client success person. In that regard, they try hard to engage...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

We have an advanced monitoring partnership with iatricSystems, and they do some things for us, such...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

The number-one problem I have with the product is trying to figure out the actionable steps between...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The vendor has made some improvements to the product over time. They have a new dashboard that is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I am not a big fan of iatricSystem’s customer support website, but maybe that is because I was never...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

The one thing I would fault the vendor on is that when we initially get into the web support portal,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Short of somebody doing something for me, nothing is going to meet my needs. I'm looking forward to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The only complaint I have about the system is that it kicks me out a lot. I don't know whether that...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

At the time we purchased it, the system was very reasonably priced, and the additional monitoring...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

The ongoing training is good. The vendor leaves it up to end users to engage with what they need. I...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The product doesn't do everything we want, but we just have to dig in and make sure we get what we...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The product can integrate with different EHRs that we have. I don't think the vendor is doing...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

iatricSystems keeps all their promises and constantly improves. They upgrade the application and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

iatricSystems has really made huge improvements. They are more responsive when we put a ticket in,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Haystack Solutions is a complex beast. Managing PHI in a facility of a certain type is also a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

After I upgraded, I didn't have a report that I needed that I used to use in a previous application....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Some outcomes I have seen from using Haystack Solutions are improved auditing of medical record...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Haystack Solutions is good at monitoring most types of snooping. There are some use cases where it...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There is a bit to be desired with how Haystack Solutions reports data. For example, one of the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I can't think of any instance where Haystack Solutions showed access that wasn't there. Sometimes,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

iatricSystems is better than our other vendors, but we haven't interacted with them very often. We...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We haven’t gotten training for Haystack Solutions, but it doesn’t need training. The system is very...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We can go into our EHR, run an audit, and pull specific things, so Haystack Solutions’...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Haystack Solutions is a bit slow sometimes. It takes a while to batch large reports, and there are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

iatricSystems hasn’t communicated anything that makes me think things will be worse or better in the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system is good. It is very detailed. We have done a lot of work with creating tasks with the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Some of the event reports can be a little long. If a patient checks in and the system is on par with...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We needed a fix for the way certain providers were being pulled into reporting, but there was no...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

The vendor offers AI capability, but after our IT department met to discuss it, they said that it...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The quality of the phone and web support has always been good. If I reach out, I get a response...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One great improvement would be the ability to drill into our reporting through our dashboard. The...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

There is a little lack in terms of product quality with the recent upgrades. It appears that I'm not...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

I would buy the solution again. I base that off of being able to use it, the vendor's great customer...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

We learn about improvements in the webinars. That is the only source where we get that information,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The vendor typically works with our IT department. The vendor is doing an upgrade on the system, and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

We don't use the solution to its full extent, but it has helped us tremendously in doing our...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The product does some things really well. We can run reports that are specific to a complaint when...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We need to run several monthly reports to monitor something that is against policy. However, when I...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

As far as functionality is concerned, Haystack Solutions does what it is supposed to do. However,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some monitoring capabilities in Haystack Solutions that I feel are superfluous for a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

By and large, in terms of performance, Haystack Solutions has been pretty rock solid. We don’t have...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

iatricSystems is extremely responsive. They are happy to sit and answer questions for an...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The user interface in Haystack Solutions is a bit wonky and isn’t how I would have designed it. For...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Overall, Haystack Solutions functions with some ease of use. However, newer users are going to have...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

When we have utilized some of the automated reports that get sent to the state, some of them have...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Our expectation was for the product to be efficient. We wanted it to be a good use of our time and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The learning curve has been kind of hard for us. The product doesn't seem to be user friendly. There...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor’s support team is super helpful. Their customer success specialists are always friendly,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When we go to the event list, we try to pull up the group of individuals that we are looking at and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When we have quick, down-and-dirty onboarding, the help that we get from the mentor from...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor does offer general training we could call into, but we don't have time for that. We...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When I get stuck and want to call our representative, sometimes they are in a meeting, so I email. I...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The vendor sends us little messages on announcements and training. And then we have regular calls....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

I have never had a discussion with our customer service people about looking to the future or whatever....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

If we understood all the ins and outs of the system, we would be able to use it more effectively....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

If I open a ticket asking a question, the vendor is pretty good at answering it. My web support...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There have been a couple of different types of monitoring we have wanted to do for a specific type...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Haystack Solutions takes how our EHR captures user audit information and puts it in a nicer format...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Haystack Solutions is software that pulls information from our EMR. It is like an auditing tool to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Value

When I ask iatricSystems for certain changes, they talk to the programmer and make the changes if...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a person from iatricSystems who is constantly working with us even after the implementation...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There are a few things we would like to be changed in Haystack Solutions, like accessing the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are a lot of options to look at in Haystack Solutions for monitoring snooping, even within...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

For what we currently use the product for, I haven't had any issues with the actual product. There...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Everything in the product works how I expect it to work. At times, it can be a little complicated to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Some of the functionalities of the product would be great for auditing purposes. The product has the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The vendor reaches out to let us know when there are going to be any interruptions or when there are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There have been some updates that I think will be helpful. Some things are a little clunky in the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Value

Fairly recently, we switched to the Haystack Solutions system. One of the biggest benefits is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system is really successful at uncovering coworker snooping, VIP snooping, and family member...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would appreciate some broad improvements in terms of the manager's portal. We don't really use...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

In terms of charging for every little thing, I have enjoyed that the vendor doesn’t ever charge for...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

With upgrades, to improve my satisfaction, the vendor needs to have a little more communication on...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The interface is not necessarily set up for the way that our privacy review process works. So more...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Specifically when it comes to the advanced virtual assistant, the vendor’s AI portion, the vendor is...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

All of the vendor’s staff are super responsive and easy to get in touch with. We can contact their...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

We have been able to track any potential inappropriate access in our EHR by using Haystack...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The area where I am more successful with Haystack Solutions is same-household issues because the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I have used other systems that have been similar to Haystack Solutions and have been more efficient....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Haystack Solutions was not the easiest system to learn, and I am pretty good with systems. We are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The customer support has been really great. I have been working with the same person at...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

On a regular basis, there is an issue with importing data into the system, so that has gotten kind...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We run regular weekly reports to determine whether there are any behavioral patterns that may...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Haystack Solutions isn't as easy to use as other products are. We can input a lot of things because...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

iatricSystems has their training online, and we can go to them if we want more training. They are...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Haystack Solutions delivers more than we actually use. We don't use the documentation piece because...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The people at iatricSystems speak my language, not the IT language, and that is very helpful. The...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have regular calls with iatricSystems and have one dedicated person to make sure that anything I...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Without Haystack Solutions, I wouldn't be able to run any of the proactive audits that we are...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I have a security analyst or an auditor who can create standardized reports for when there is a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We would buy Haystack Solutions again because we have been able to grow with Haystack Solutions. As...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

For Haystack Solutions, our upgrades have gone well. I have a security analyst who focuses on the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Haystack Solutions gets to all of the data and a lot of SQL queries. Our end users do not have any...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Haystack Solutions has really helped the medical records team with their audits. They are able to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We have a really good relationship with iatricSystems, and we use a lot of their products. They are...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

iatricSystems has basic support, but it doesn’t cover after-hours downtime and stuff like that. If...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

iatricSystems could be a little more communicative with clients about upcoming training, training...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I haven't had any frustrations. Haystack Solutions is good software, and iatricSystems is an...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I really enjoy that iatricSystems has a monthly meeting with all their end users from different...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If I send a case for a manager to review, there is some trickiness in iatricSystems' portal. People...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

iatricSystems tries to be really innovative, especially with the Advanced Virtual Assistant tool....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Having iatricSystems do a lot of work for us is efficient. We don’t have to hire staff members or...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have worked with iatricSystems for a long time, and it has been a transition to get all of our...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We probably wouldn't buy the solution again. It wasn't quite what we were promised when we signed up...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

In Haystack Solutions, iatricSystems has the Haystack iS audit strategy. That is primarily what I...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The documentation section in Haystack Solutions is where I document any incidents that happen or...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

With upgrades, there are typically little bugs that iatricSystems has to fix. I rarely have to do...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

iatricSystems has started doing user groups over the last year or so where they have a bunch of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

I discovered recently that I can get a lot more statistics out of the software than I realized...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

If I get a HIPAA complaint that someone has looked at their record, I can use Haystack Solutions to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

I don't think that Haystack Solutions is a bad product. I think it is a good product, but we don't...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

iatricSystems is somewhere in the middle when it comes to keeping their promises. Sometimes, when we...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We are having a hard time with some things in Haystack Solutions. We can enter one patient's name...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training that iatricSystems provided for us was very good, and our trainers were wonderful. They...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Getting into Haystack Solutions and using it correctly does take some effort. iatricSystems could be...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

iatricSystems came out with a recent update on the event categorization list. I think the vendor has...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

iatricSystems has a good ticket system and good responses. The support people react really well and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

iatricSystems’ support team is amazing. Whenever we have an issue, they immediately conduct an...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

With any changes we ask iatricSystems to make, the vendor is pretty good at saying whether they can...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Haystack Solutions is a great system. Thanks to Haystack Solutions, we have a mainstream way to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Product

We are happy with Haystack Solutions on the privacy monitoring side.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

iatricSystems’ customer service team has been very responsive and has tried to answer any questions...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Things have improved with the product. There were times when we ran into some issues with the system...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

iatricSystems could probably incorporate some AI into the product to run people's patterns. It could...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The spreadsheets within the product can be very lengthy, and sometimes there is so much information...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We are able to use Haystack Solutions to track audit trails for appropriateness of access and system...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We would buy Haystack Solutions again because it has worked well. It is user friendly and provides...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor is efficient. They are proactive in reaching out to us, and that is nice. The vendor...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

The vendor offers new solutions, like new upgrades that we are supposed to put in, but I honestly...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Haystack Solutions is integrated very well with our systems. I am still working through the system,...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

It helps when the vendor has their recurring meetings with training and group discussions where we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The vendor is very current and proactive with their updates and with any issues or anomalies that we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I have recommended the product on more than one occasion. I would tell a peer that if they want a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The various options for reporting are helpful, especially the exclusion part of the reporting. In...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have had this ongoing issue that we have been dealing with, and there are issues on our end. We...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Haystack Solutions helps us to track whatever HIPAA-compliance issues or complaints we have. It...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Haystack Solutions has a new AI that tracks relationships between addresses, even in the same...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

iatricSystems is fair. We have some back-and-forth. We have several projects open with them right...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Haystack Solutions streamlines the process for auditing EMR access and saves us time. It has helped...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

iatricSystems has been very good to work with. My staff has regular calls with them to go over...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

We initially started off as one organization, and we are a system now. We have all systems working...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

iatricSystems’ auditing tool is beneficial to see user-based access. If there is a file or a claim...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

iatricSystems has always had some scoring metric that customers can utilize to pull up at-risk...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Haystack Solutions is a useful tool. We probably don't use it to the best of our ability. But for...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

iatricSystems definitely charges for professional services or customizations. They get us for...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training was very high level. iatricSystems’ support team uses an email model for tickets. We...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have a good product in Haystack Solutions. If someone is looking to achieve privacy monitoring,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have had problems with linking databases to Haystack Solutions. Those get worked out, but it...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Haystack Solutions has made it a lot easier to do audits. The system does them automatically, so all...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

iatricSystems has a really good team that gets back to us and works with us if we need them to. We...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

It is easy to train people on Haystack Solutions. Most of our errors are end-user errors because our...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If I ever have an issue with the system, all I have to do is send an email to my contact person at...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The different people that I worked with at iatricSystems were always very professional. They were...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I liked aspects of the reports we could run using Haystack Solutions. The exception-based reports...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There were some things that made us question the validity of some fields in Haystack Solutions’...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

There was some communication between Haystack Solutions and our EMR, both for the patient records...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The solution improved considerably when it was rebranded from Security Audit Manager to Haystack...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I haven’t worked with any other auditing platform, so I don’t know whether the shortcomings I see in...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Haystack Solutions prompts the employee, and it is smart enough to go in and see from our HR...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Haystack Solutions integrates well with other systems, and it really heightens and aggregates...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Haystack Solutions is really more of a software solution and less of a consulting service. That is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

iatricSystems has always been very responsive and very engageable. The person that I deal with has...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Haystack Solutions is kind of premature with AI, but I am very hopeful that Haystack Solutions is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

Haystack Solutions gives us a centralized location to keep our cases and log all of our information...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Before we got Haystack Solutions, we used to just run the same last name and look at thousands of...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

A lot of times, if the vendor goes in and sees that something that we want to be customized is quick...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

iatricSystems actually put a link on their website where we can go to get information and find...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

iatricSystems’ team members are very responsive, depending on what the issue is. They usually...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

iatricSystems is doing their part. They are inside the system churning out reports regularly. They...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Haystack Solutions has robust targeted auditing, and that helps us to pinpoint problematic areas for...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The product’s reports are complex, and I don't have the bandwidth to use all the reports that are...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product is remarkable compared to our former application, which didn't have any bells and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Haystack Solutions allows me to monitor EMR access to make sure things are used appropriately so...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We were dissatisfied with an upgrade; it was less than acceptable. A weighted score is given to...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It has been a while since somebody from a leadership role has reached out. For a while, I was...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The support team did not always have the requisite knowledge to fix our issues, and they were not...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor has regular education meetings and gets together with users to go over how they use the...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Value

We don’t talk to iatricSystems very often, but when we work with them, they come through on their...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

It could be our fault, but there are issues with communication. We don’t really know how to contact...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some issues, but I like Haystack Solutions. It is very easy to use and maneuver. Haystack...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Using Haystack Solutions, we have been able to properly track our EMR and limit the number of policy...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

When we first started using the program, our main objective was to ensure that there were no major...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Haystack Solutions is able to give me the basic information that I want to see, but it is not able...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would love to see batch actions within the product. Right now, if I have around 20 events, I have...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

iatricSystems has great customer service. Whenever I speak to anyone at the company, they go above...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

I wish that the product were a bit more specific on times and would show users that they were still...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

The product is very good overall, However, my managers have had some issues with the system's...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Operations

I really like that we have monthly meetings with other users of the product. I can hear about...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

The vendor is very responsive when I email them, but I don't always get the specific answers that I...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

If I am trying to find specific information on a patient or a user that is looking at a patient's...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles