Haystack Solutions Commentary

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I would like to use more automation with Haystack Solutions for automated report running. I think it...

iatricSystems has a couple of good technicians who always reach out and respond to any questions we...

iatricSystems offers regular meetings and community events to go over their platform where everyone...

Haystack Solutions' GUI could be a little bit more user friendly, and it would be nice to be able to...

I like that I’m able to audit users with Haystack Solutions, and their report solutions are on par...

Haystack Solutions is easy to use. It is user friendly to run reports, and the vendor is timely in...

iatricSystems needs better communication when updates are being rolled out. I don't get updates...

We talk to iatricSystems very frequently. Haystack Solutions is a really good product, and they're...

iatricSystems has videos that people can go to, and it'll show them how to log things, so they have...

I would tell iatricSystems’ leadership to just stay with the times like they are. The proactive...

We've worked a lot with iatricSystems on our false positives. When we first turn something on, there...

Hopefully, next year, we'll be able to upgrade. iatricSystems has a new version of the solution that...

We have definitely seen time savings using Haystack Solutions. We're so large that there's no way we...

Our contact at iatricSystems does a great job of being available for any new employees who are going...

Because of Haystack Solutions, when we do audits, they are easier to run. There are different...

I'm not getting a response from iatricSystems on one of my tickets, so the level of support we’re...

iatricSystems is always updating the system, and I always see the latest update in the Haystack...

People are not really aware that we’re using Haystack Solutions, so it doesn’t reduce instances in...

Haystack Solutions doesn’t work for me. The interface doesn't work well, so we don't update one...

Whenever I have an issue, and that usually only happens with import errors, I email the...

I believe iatricSystems has released a newer version of the solution than what we have. We would...

Overall, Haystack Solutions works very well. At first, it was difficult to learn to use it because...

It seems like Haystack Solutions and our EHR work well together, for the most part. I have worked...

Haystack Solutions provides a good service and has a strong support structure. It meets my basic...

About 99% of all our alerts are false positives. I have to sift through quite a few alerts because...

The UI of Haystack Solutions is clunky. When we are trying to do bulk actions or make changes, the...

I don't ever really have to reach out about Haystack Solutions. My reports work like they are...

Haystack Solutions helps us find things that we otherwise wouldn't be able to find if we were just...

I like that Haystack Solutions is consistent. There are not a lot of issues; for the most part, it...

iatricSystems provides a very in-depth investigation product that reduces investigation times and...

We have regular online training and calls with the vendor. We do a lot of scenario-based, real-world...

iatricSystems has some flexibility with report writing. If an organization provides a scope of what...

The AI functionality gives us possible probabilities of potential issues. It brings them up and puts...

iatricSystems' support team contacts us with under 24 hours of turnaround time. They work very...

With Haystack Solutions, we only used to use it for our EHR. It is important for organizations to...

iatricSystems is highly engaged with us on Haystack Solutions. They are also proactive through my...

I need quite a bit of hand-holding, and iatricSystems is very good with that. They have a very good...

The folks who run the user group meetings and provide training and support are very customer...

There is an upgrade that I think I paid for that I haven't seen yet, so I need to follow up with...

With Haystack Solutions, we get better, more detailed data than we get from using the EHR alone....

iatricSystems has regular user group meetings, and I participate in those regularly. I really...

I know competitors exist, but I have never seen them in action. I have very minimally seen Bluesight...

With one-to-one training, iatricSystems is great. They are happy to get on a call and immediately...

iatricSystems is constantly striving to improve. And anybody I have wound up talking to at...

Unfortunately, due to some organizational changes, the data we are feeding to Haystack Solutions...

The system support would rate highly. However, when I was having problems with the system and didn't...

By using Haystack Solutions, we are able to follow policies much more closely. Haystack Solutions is...

The vendor's customer support has been phenomenal and stupendous. iatricSystems has been really on...

The feature we use the most in Haystack Solutions is the scheduled reports. The reports, which are...

Over the years, we have added multiple EMR systems to Haystack Solutions. iatricSystems' employees...

The iatricSystems team has always been very helpful and knowledgeable with any issues we have...

We have been using Haystack Solutions for several years, and we used its predecessor for several...

We have a very small community. Everybody’s family lives here, so if someone's name is Sue Smith,...

What I like about Haystack Solutions is that it is one place to go to do my investigations. We don't...

iatricSystems has been doing better with upgrades. I feel like that could still be the way we have...

Haystack Solutions does a really good job of monitoring multiple types of snooping. I like the...

With Haystack Solutions, we mostly do audits for privacy and HIPAA standards. We use them to assess...

iatricSystems does a good job with training. They are very engaged.

There are some things in Haystack Solutions that I would like to see be changed, like the system's...

Haystack Solutions is good at monitoring coworker snooping because I don't get as many false...

When we first upgraded the solution, I was having all sorts of issues, and it was hard to get time...

Even after the upgrades, Haystack Solutions is as slow as molasses. We tried on our side to upgrade...

We are considering replacing Haystack Solutions because we are looking for something that is less...

With Haystack Solutions, I have been able to create some reports that I need, specifically in...

The reporting aspect could be a little more involved. We would like to have a couple more reports to...

Everything is working well with iatricSystems. The communication is probably the best thing. The...