Haystack Solutions Commentary
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Subject Expert
Shawn Howell
Engagement Partner
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User Commentary
Relationship
Our contact at iatricSystems does a great job of being available for any new employees who are going...
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Product
Because of Haystack Solutions, when we do audits, they are easier to run. There are different...
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Relationship
I'm not getting a response from iatricSystems on one of my tickets, so the level of support we’re...
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Relationship, Product
iatricSystems is always updating the system, and I always see the latest update in the Haystack...
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Product
People are not really aware that we’re using Haystack Solutions, so it doesn’t reduce instances in...
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Product
Haystack Solutions doesn’t work for me. The interface doesn't work well, so we don't update one...
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Relationship
Whenever I have an issue, and that usually only happens with import errors, I email the...
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Loyalty
I believe iatricSystems has released a newer version of the solution than what we have. We would...
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Operations
Overall, Haystack Solutions works very well. At first, it was difficult to learn to use it because...
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Product
It seems like Haystack Solutions and our EHR work well together, for the most part. I have worked...
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Loyalty, Relationship
Haystack Solutions provides a good service and has a strong support structure. It meets my basic...
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Loyalty, Product, Value
About 99% of all our alerts are false positives. I have to sift through quite a few alerts because...
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Product, Value
The UI of Haystack Solutions is clunky. When we are trying to do bulk actions or make changes, the...
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Relationship
I don't ever really have to reach out about Haystack Solutions. My reports work like they are...
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Loyalty, Product
Haystack Solutions helps us find things that we otherwise wouldn't be able to find if we were just...
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Product
I like that Haystack Solutions is consistent. There are not a lot of issues; for the most part, it...
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Loyalty, Value
iatricSystems provides a very in-depth investigation product that reduces investigation times and...
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Operations
We have regular online training and calls with the vendor. We do a lot of scenario-based, real-world...
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Relationship, Product
iatricSystems has some flexibility with report writing. If an organization provides a scope of what...
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Product
The AI functionality gives us possible probabilities of potential issues. It brings them up and puts...
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Relationship
iatricSystems' support team contacts us with under 24 hours of turnaround time. They work very...
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Product
With Haystack Solutions, we only used to use it for our EHR. It is important for organizations to...
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Relationship
iatricSystems is highly engaged with us on Haystack Solutions. They are also proactive through my...
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Operations, Product
I know competitors exist, but I have never seen them in action. I have very minimally seen Bluesight...
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Operations
With one-to-one training, iatricSystems is great. They are happy to get on a call and immediately...
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Relationship
iatricSystems is constantly striving to improve. And anybody I have wound up talking to at...
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Loyalty
Unfortunately, due to some organizational changes, the data we are feeding to Haystack Solutions...
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Relationship
The system support would rate highly. However, when I was having problems with the system and didn't...
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Product
By using Haystack Solutions, we are able to follow policies much more closely. Haystack Solutions is...
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Relationship
The vendor's customer support has been phenomenal and stupendous. iatricSystems has been really on...
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Product
The feature we use the most in Haystack Solutions is the scheduled reports. The reports, which are...
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Operations, Product
Over the years, we have added multiple EMR systems to Haystack Solutions. iatricSystems' employees...
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Relationship
The iatricSystems team has always been very helpful and knowledgeable with any issues we have...
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Loyalty, Product
We have been using Haystack Solutions for several years, and we used its predecessor for several...
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Product
We have a very small community. Everybody’s family lives here, so if someone's name is Sue Smith,...
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Product
What I like about Haystack Solutions is that it is one place to go to do my investigations. We don't...
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Operations, Product
iatricSystems has been doing better with upgrades. I feel like that could still be the way we have...
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Product
Haystack Solutions does a really good job of monitoring multiple types of snooping. I like the...
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Product
With Haystack Solutions, we mostly do audits for privacy and HIPAA standards. We use them to assess...
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Operations
iatricSystems does a good job with training. They are very engaged.
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Loyalty, Product
There are some things in Haystack Solutions that I would like to see be changed, like the system's...
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Product
Haystack Solutions is good at monitoring coworker snooping because I don't get as many false...
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Operations
When we first upgraded the solution, I was having all sorts of issues, and it was hard to get time...
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Product
Even after the upgrades, Haystack Solutions is as slow as molasses. We tried on our side to upgrade...
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Loyalty
We are considering replacing Haystack Solutions because we are looking for something that is less...
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Product
With Haystack Solutions, I have been able to create some reports that I need, specifically in...
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Product
The reporting aspect could be a little more involved. We would like to have a couple more reports to...
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Relationship, Product
Everything is working well with iatricSystems. The communication is probably the best thing. The...
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Loyalty
At this point, Haystack Solutions is not our barrier; our EHR is our barrier. Haystack Solutions has...
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Relationship
iatricSystems has great support people and staff members who have been around for a long time. I...
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Product
Haystack Solutions was a significant improvement from the system we had previously in terms of being...
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Product
Compared to our new product, Haystack Solutions is not quite as good as other options on the market....
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Relationship, Product
iatricSystems hasn’t continued to develop their product. It seems like the auditing platform...
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Product
I would not buy Haystack Solutions again at this point. We tried to use the neighbor snooping...
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Relationship
The iatricSystems people are always very customer-service oriented. When I have had questions, they...
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Relationship, Operations
iatricSystems is very good at keeping their promises, and they follow up with us very well. They are...
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Product
Haystack Solutions has a lot of bells and whistles. I do my audits in Haystack Solutions to see who...
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Relationship, Operations
iatricSystems is proactive in letting me know when new systems are coming out. They also have...
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Relationship
The service and support from iatricSystems are excellent. If we have an issue, the vendor's support...
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Operations
iatricsSystems provides training. I'm not always available for the training due to other tasks, but...
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Product
The reporting and visibility into the information Haystack Solutions provides have been excellent....
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Relationship
Every once in a while, there will be someone else who will get involved, but we usually just...
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Product, Value
The product is good at monitoring all types of snooping because it pulls them all up on the event...
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Loyalty, Operations
Haystack Solutions is part of our long-term plans because it is one of the easiest solutions that I...
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Product
We have had some issues with the system's event list. We had too much coming through and then...
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Commentary Summary
Comment Type Breakout