Merge Cardio Comments

 

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Current Time Inside Cache Tag Helper: 9/19/2020 9:21:44 PM and Model.EvProductId = 1669

Commentary Summary

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User Commentary

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Manager

Service and Support

The vendor was not super supportive during the COVID-19 crisis. We had really slow response times,...

Sep 2020
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Manager

Implementation and Training

We have been extremely dissatisfied with the implementation of the product. The vendor just doesn’t...

Sep 2020
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Manager

Functionality and Upgrades

The system mostly works as promoted, but it is a very limited system in what it allows us to do. The...

Sep 2020
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Manager

Service and Support

The vendor's phone and web support for the product is not as good as it is on some of their other products....

Sep 2020
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CIO

Service and Support

I had a bunch of unhappy cardiologists because of Merge Cardio, but they have calmed down. If we...

Sep 2020
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CIO

Functionality and Upgrades

If I could make the decision again, I wouldn't pick Merge Cardio. It is not good news to hear that...

Sep 2020
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Manager

Service and Support

I haven’t had any issues with IBM Watson Health not being able to support us when we have needed...

Aug 2020
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Manager

ROI / Cost (care and feeding)

IBM Watson Health seems to be keeping up with new technology. I would probably buy Merge Cardio...

Aug 2020
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Manager

Functionality and Upgrades

The product quality has been pretty good. The system is pretty easy to use. I would recommend it. In...

Aug 2020
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Manager

Implementation and Training

It has been so long since the implementation. There is always room for improvement. The...

Aug 2020
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Manager

Functionality and Upgrades

I like IBM Watson Health's products. Merge Cardio is probably my favorite. I like the functionality,...

Aug 2020
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Manager

Other Observations & Comments

We have been fortunate and have not had issues with COVID-19 support. We really haven’t needed IBM...

Aug 2020
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Manager

Functionality and Upgrades

We do have some difficulties with some of the reporting in the system. It doesn’t quite meet our...

Aug 2020
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Manager

Functionality and Upgrades

IBM Watson Health has a very standardized format for how they implement things. They are very spot...

Aug 2020
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Manager

Interfacing and Integration

Supporting our integration and interoperability goals is an area the vendor needs to work a lot...

Aug 2020
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Manager

Future Outlook

I think IBM Watson Health does try really hard to deliver new technology that meets our needs. I...

Aug 2020
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Manager

Service and Support

We have frequent calls in which we follow up with the person who is over our account. Those calls...

Aug 2020
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Director

Technology

Merge Cardio is a good cardiology solution, but the vendor seems to be falling behind. We haven't...

Jul 2020
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Director

Service and Support

If we are specific and request help, we get it from IBM Watson Health. But the help isn't proactive,...

Jul 2020
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Director

Relationship

We need more guidance from IBM Watson Health. Cardiology is very complex, and the vendor lives and...

Jul 2020
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Director

Functionality and Upgrades

We hear about the vendor and AI, but they are pretty quiet when it comes to what they are doing...

Jul 2020
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VP/Other Executive

Service and Support

There isn't really a need for ongoing training. We train our new users. Our technical people argue...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The product works as promoted, and the vendor has done a good job of helping us see tangible...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We have had some issues with the system crashing, and the vendor hasn't been incredibly proactive...

Jun 2020
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Manager

Functionality and Upgrades

I don't really have a lot of problems with the system. I don't get called to fix a lot of things....

Jun 2020
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Manager

Functionality and Upgrades

The vendor could improve the ability to change reporting. The only problem with the structured...

Jun 2020
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Manager

Sales and Contracting

If there is a problem that is under our contract, the vendor covers it. If we need to add certain...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

When we do an upgrade on the product, we always have the vendor come on-site to train staff. The...

Jun 2020
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VP/Other Executive

Interfacing and Integration

I don’t feel like the product was meant to integrate with something else, and the system is always...

Jun 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor nickel-and-dimes us to death. Everything has to go through sales. Getting anything fixed...

Jun 2020
 Helpful

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VP/Other Executive

Functionality and Upgrades

The end users are used to the product. They have had it for so long that they are definitely...

Jun 2020
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VP/Other Executive

Relationship

We have been talking about the transparency of issues with the vendor. I would like the vendor to be...

Jun 2020
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Manager

Functionality and Upgrades

The biggest thing that sets IBM Watson Health’s structured reporting apart from other vendors’...

May 2020
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Manager

Functionality and Upgrades

When we go through a full upgrade process, the vendor does a good job. I would highly recommend the...

May 2020
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Manager

Implementation and Training

I have never had an issue with training. We pay for it, but it is effective.

May 2020
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Manager

Functionality and Upgrades

A lot of our sites have had the ability to drive the structured reports from the modality in the...

May 2020
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Manager

Service and Support

I would give the vendor a high rating for their ongoing support. I have never had an issue with them....

May 2020
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Manager

Other Observations & Comments

The vendor needs to truly define their monitoring services to the customer. We get alerts for many...

May 2020
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Manager

Functionality and Upgrades

Some of the data abstraction is not as great as it could be.

May 2020
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Analyst/Coordinator

Relationship

Through COVID-19, IBM has been right here with us. We have meetings with them regularly as needed....

May 2020
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Analyst/Coordinator

Functionality and Upgrades

IBM’s implementation services are very effective. I use Merge Cardio more than I use other IBM...

May 2020
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Analyst/Coordinator

Service and Support

There were some issues with the system that we weren’t notified about until we started having...

May 2020
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Analyst/Coordinator

Interfacing and Integration

We are currently recommending the system to peers and friends because it is a one-stop shop. It...

May 2020
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Manager

Functionality and Upgrades

I personally probably wouldn't buy Merge Cardio again, but the organization probably would because...

May 2020
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Manager

Technology

Having cardio workstations is so old school. IBM Watson Health has to step up to the new, modern way...

May 2020
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Manager

Service and Support

IBM Watson Health is really responsive when we call. They have been pretty great about any issues...

May 2020
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Manager

ROI / Cost (care and feeding)

When we want to upgrade a template and don't know how to do that yet, we get charged. When we want...

May 2020
 Helpful

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Director

Other Observations & Comments

Through the COVID-19 crisis, IBM hasn’t done anything different from their normal operations. They...

May 2020
 Helpful

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Director

Implementation and Training

IBM could improve their implementation process by spending more time on-site. The person who did our...

May 2020
 Helpful

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Director

ROI / Cost (care and feeding)

The Merge product does require a fair amount of knowledge to operate. It is a system of value but is...

May 2020
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Manager

Implementation and Training

I like the ease of use. It is easy to train staff members on how to use the product. That is where...

Apr 2020
 Helpful

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Manager

Interfacing and Integration

The vendor could simplify the interface. We use a few different platforms at our facility and...

Apr 2020
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VP/Other Executive

Service and Support

Merge Cardio and Merge Hemo are still pretty strong. We use Merge for our full CVIS, and the...

Apr 2020
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VP/Other Executive

Relationship

Merge has been slow to develop after the acquisition, but they are still the most functional CVIS...

Apr 2020
 Helpful

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VP/Other Executive

Relationship

Some of the IBM executives are the same people from Merge, but they are more isolated from their...

Apr 2020
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Analyst/Coordinator

Relationship

I guess the vendor keeps their promises. We haven't done any new sales purchases or anything lately....

Feb 2020
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Analyst/Coordinator

Relationship

I would rate vendor proactivity highly because the monitoring for their Merge system is good. The...

Feb 2020
 Helpful

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Analyst/Coordinator

Service and Support

I gave the vendor bad marks on project management because they do it a little differently than I...

Feb 2020
 Helpful

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Analyst/Coordinator

Service and Support

The vendor's products are supposed to work together, but they have different administrative modules....

Feb 2020
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Manager

Functionality and Upgrades

I like the product; it is easy to use. Once the reporting packages are built, they are easy to...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

All of the processes in the system, from capturing studies and sending images back, are pretty...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

The application is really easy to navigate. There is a study list that we can click on. We are able...

Feb 2020
 Helpful

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Manager

Interfacing and Integration

Pulling up images in the product is a really smooth process. My only complaint is around the...

Feb 2020
 Helpful

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Manager

Relationship

The vendor keeps all of their promises. Depending on the issue, they may take a while to do so, but...

Feb 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

There are few vendors who don't nickel-and-dime. In general, IBM Watson Health doesn't...

Feb 2020
 Helpful

 or  to see details.

Manager

Implementation and Training

We had additional parties involved in our upgrade, and that made things a bit difficult and less...

Feb 2020
 Helpful

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Manager

Future Outlook

We don't take advantage of some things that the vendor offers. In the medical world, it takes...

Feb 2020
 Helpful

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Manager

Service and Support

The vendor's help desk is really good. I have received some proactive calls from the vendor about...

Feb 2020
 Helpful

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Manager

Relationship

I think Merge Cardio is a very stable and superior product, especially compared to other solutions...

Feb 2020
 Helpful

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Manager

Functionality and Upgrades

Merge Cardio is user friendly, and we can easily understand the verbiage. It really is an excellent...

Feb 2020
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Manager

Functionality and Upgrades

The upgrade for Merge Cardio was really straightforward and fairly easy. The product works as...

Feb 2020
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Manager

Relationship

Considering the version that we are on and the version that is coming with new features, Merge...

Feb 2020
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Manager

Service and Support

I am really happy with the phone and web support. I usually get somebody on the phone who is...

Feb 2020
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Manager

Relationship

IBM Watson Health’s executives join some of the demo calls, and they will actually be talking about...

Feb 2020
 Helpful

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Manager

Future Outlook

We don’t feel nickel-and-dimed by IBM Watson Health at all. I definitely feel like we are getting a...

Feb 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

We begged IBM for more training to be able to do something ourselves, and we haven’t heard anything....

Feb 2020
 Helpful

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Analyst/Coordinator

Sales and Contracting

I haven't seen promotion from IBM, so I can’t say whether the product works as promoted. IBM talks...

Feb 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I could live without Merge Cardio and use a workaround. The product does support our integration...

Feb 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

IBM’s cardio product gets a low score for the functionality meeting our needs. There are certain...

Feb 2020
 Helpful

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Analyst/Coordinator

Relationship

I don't engage much with IBM’s support. I usually engage with one of my team members, but I think...

Feb 2020
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Analyst/Coordinator

Other Observations & Comments

IBM has been getting executively more involved lately but not because of cardiology. IBM is working...

Feb 2020
 Helpful

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Analyst/Coordinator

Lessons Learned

I would be very unlikely to recommend IBM. I have warned people, who have run out of engagements.

Feb 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Merge Cardio does the job and stays quiet, but my overall satisfaction is lower with it than with...

Feb 2020
 Helpful

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Analyst/Coordinator

Other Observations & Comments

I have my doubts with IBM and the cardio suite in terms of being part of our long-term plans. That...

Feb 2020
 Helpful

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Analyst/Coordinator

Relationship

IBM is lacking in terms of doing what they say they will do in a timely fashion. IBM has been the...

Feb 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We haven’t upgraded the IBM product in a long while. There was a very important thing I was looking...

Feb 2020