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Thank you !

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Merge Cardio Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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VP/Other Executive

IBM Watson Health is very approachable for training, and they have online learning classes. We had...

Jul 2021
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VP/Other Executive

We find Merge Cardio to be very user friendly. The exchanges that we have with some of our...

Jul 2021
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VP/Other Executive

We have had problems with Merge Cardio. We are trying to get IBM Watson Health to make Merge Cardio...

Jul 2021
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Analyst/Coordinator

Every time we come up with something that we see as an issue or something that we would like to try,...

Jun 2021
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Manager

There were some leadership changes with our account representative for Merge Cardio, and we just get...

Jun 2021
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Manager

Merge Cardio is a little bit more streamlined. It doesn’t make much sense, but it is streamlined.

Jun 2021
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Manager

The vendor delivers new technology, but it is hard to implement.

Jun 2021
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Manager

Early on, we asked that the system be able to export discrete values to our EMR using an HL7...

Jun 2021
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Manager

It is likely that we will replace Merge Cardio in the future. We want to have an enterprise solution....

May 2021
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Manager

The support that we get from IBM Watson Health isn't too bad, but the vendor isn't very proactive.

May 2021
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Manager

I don't think that IBM Watson Health has changed their application a whole lot since we got it. It...

May 2021
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Manager

Part of the vendor model is to get as much money for everything they can, and I totally get that. I...

May 2021
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Manager

IBM Watson Health has ongoing training for Merge Cardio a few weeks each month. The quality is...

May 2021
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Manager

I like the structured reporting in Merge Cardio a lot better than that of other programs. I find the...

May 2021
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Manager

We have great executive involvement from IBM Watson Health. I want the support people to be better....

May 2021
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Manager

Merge Cardio is good, suitable, and up to date, but anytime we need to change the structured reports...

Apr 2021
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Manager

For Merge Cardio, we had an account manager, but the vendor took that role away and transitioned the...

Apr 2021
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Manager

Unfortunately, we recently upgraded, and it was bad. We were supposed to move up to a new version...

Apr 2021
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Manager

I think we are spending more money with Merge on all the resources it takes to keep the system...

Apr 2021
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Manager

Regarding Merge, I would tell a peer to invest in product development. We have some old systems that...

Apr 2021
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Manager

There are several examples where IBM Watson Health tends to have a revolving door with support....

Apr 2021
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Manager

We are not officially moving away from Merge Cardio, but as we get new technology and new...

Apr 2021
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Manager

IBM Watson Health could improve their structured reporting. The concept of structured reporting is...

Apr 2021
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Director

We are not sure whether we will keep Merge Cardio because we have considered looking at what our EMR...

Apr 2021
||
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Analyst/Coordinator

We would like to have the ability to manage every aspect of the templates in Merge Cardio rather...

Apr 2021
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Analyst/Coordinator

Merge Cardio has been painful to upgrade, but things are starting to smooth out, and we are seeing...

Apr 2021
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Analyst/Coordinator

We saw support drop, and we had some struggles, but to their credit, we had a leader get involved...

Apr 2021
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Analyst/Coordinator

This past year has been a better year for IBM Watson Health. I will give them credit for working...

Apr 2021
||
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Analyst/Coordinator

Merge Cardio is workhorse. It is never down, and it is scalable as we grow and push more. I have had...

Apr 2021
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Analyst/Coordinator

IBM Watson Health is held back by their product's inability to be tailored to specialty care areas....

Apr 2021
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Analyst/Coordinator

IBM Watson Health's support people are a good group to work with. The engineers we interact with are...

Apr 2021
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Manager

Merge Cardio works well. It has structured reporting, so we are able to modify the system when we...

Mar 2021
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Manager

I don't think that the vendor's most recent upgrade made much of a difference. I would like the...

Mar 2021
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VP/Other Executive

Merge Cardio's structured reporting is appropriately geared to our specialty. The integration of the...

Mar 2021
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VP/Other Executive

I would like to have the ability to design our own ad hoc reports rather than having to make a...

Mar 2021
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VP/Other Executive

When we have a service or support issue, it is usually very easy to get the vendor involved, even on...

Mar 2021
||
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VP/Other Executive

Merge Cardio's uptime and availability are quite high. It is very unusual for us to have the...

Mar 2021
||
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Manager

Merge Cardio is user friendly, but the ease of use could be improved. There are too many steps...

Mar 2021
||
(0)
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Analyst/Coordinator

There are some things that IBM Watson Health could have done better with Merge Cardio. When they set...

Mar 2021
||
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Analyst/Coordinator

Merge Cardio is a standalone solution. It does what it is supposed to do, but it isn't integrated...

Mar 2021
||
(0)
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Analyst/Coordinator

My sales tech person at IBM Watson Health is very responsive. That person has responded on the same...

Mar 2021
||
(0)
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Analyst/Coordinator

We have a lot of interactions with outside hospitals sending films. That can be difficult to do with...

Mar 2021
||
(0)
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Director

We went from films and VHS to Merge Cardio, and I don't have a lot of experience with other imaging...

Mar 2021
||
(0)
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Director

I like IBM Watson Health's hemo product a little bit better than Merge Cardio. Their hemo product is...

Mar 2021
||
(0)
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Analyst/Coordinator

The strength of Merge Cardio is the ease of use. It basically does what it is supposed to, and it...

Mar 2021
||
(0)
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Analyst/Coordinator

We haven’t had downtime since we got Merge Cardio. We have had a few issues with it, but we don't...

Mar 2021
||
(0)
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Analyst/Coordinator

If there is anything I would like to see improved, the main thing would be for the logging and...

Mar 2021
||
(0)
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Manager

Merge Cardio is like any other product. It has its pros and cons. I am familiar with other PACS...

Mar 2021
||
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Director

There are so many other systems that we also use for cardio, depending on the scanners and the...

Jan 2021
||
(0)
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Director

The vendor is very good at avoiding charging for every little thing with Merge Cardio. The pricing...

Jan 2021
||
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Manager

Merge Cardio is a pretty straightforward product. There isn't much to say about it; it is a decent...

Dec 2020
||
(0)
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Manager

I have support contracts that cover any maintenance. Everything is included in the support contract,...

Dec 2020
||
(0)
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Manager

We just don't get new technology from IBM Watson Health. It just is what it is with Merge Cardio....

Dec 2020
||
(0)
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Manager

In our organization, things move really slowly. It is not like I can tell my manager that we don't...

Dec 2020
||
(0)
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Manager

The support seems good, but I don't know whether that is from IBM Watson Health; I think the support...

Dec 2020
||
(0)
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Director

Merge Cardio is a good system. We have a great relationship with IBM Watson Health. We have several...

Dec 2020
||
(0)
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Director

I like how well all of our IBM Watson Health products work together. We can configure them, and we...

Dec 2020
||
(0)
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Manager

The system is a little unstable at times. It is not as stable as other products are. There is a...

Nov 2020
||
(0)
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Manager

The vendor has kept their promises. The system works how the vendor sold it to us.

Nov 2020
||
(0)
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Manager

When it comes to adding new configurations to the system, the vendor does nickel-and-dime us. The...

Nov 2020
||
(0)
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Manager

From an infrastructure standpoint, the system is pretty straightforward to implement, maintain, and...

Nov 2020
||
(0)
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Manager

The reporting is a hassle because it takes so long to put together. But that is not a knock on IBM...

Nov 2020
||
(0)
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Director

Merge Cardio has been a solid product from the get-go. The only big issue we have trouble with is...

Nov 2020
||
(0)
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Director

With our previous salesperson, whenever we asked for a quote, that person always added on project...

Nov 2020
||
(0)
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Director

The vendor currently keeps their promises, but previously, they didn't. Things have changed within...

Nov 2020
||
(0)
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Director

The vendor has kept the interface pretty consistent over the years. Even with upgrades, it hasn't...

Nov 2020
||
(0)
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Analyst/Coordinator

When we implement a new vendor in a few years, Merge Cardio will be replaced. I have to do some deep...

Nov 2020
||
(0)
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Analyst/Coordinator

IBM Watson Health avoids charging for every little thing because of our contract.

Nov 2020
||
(0)
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Analyst/Coordinator

IBM Watson Health is extremely responsive to any needs that we have in terms of support. That is...

Nov 2020
||
(0)
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Analyst/Coordinator

Merge Cardio does what we need it to do. The data is all there. It gets tabulated, and the reports...

Nov 2020
||
(0)
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Manager

For the facilities that currently have Merge Cardio, we are going to maintain the systems and the...

Nov 2020
||
(0)
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Manager

Merge was just a little too late in the game when it came to their reporting. We have a relationship...

Nov 2020
||
(0)
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Manager

As far as receiving our ROI from Merge, there is a lot of hard work on our side. We have a team that...

Nov 2020
||
(0)
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Manager

Merge can train us how to do things. Their system is not very proprietary. There are some reporting...

Nov 2020
||
(0)
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Analyst/Coordinator

We have been live for some time and have been happy with Merge Cardio in both the adult and...

Oct 2020
||
(0)
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Analyst/Coordinator

We are in the middle of a pretty significant cardiology project and hope to have all the structured...

Oct 2020
||
(0)
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Analyst/Coordinator

In the past, we could always get someone on the phone. That is not the case now. We do get a call...

Oct 2020
||
(0)
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Analyst/Coordinator

The Merge Cardio team does keep its promises. I think that team has to work really hard to make...

Oct 2020
||
(0)
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Analyst/Coordinator

We do get nickel-and-dimed by IBM Watson Health. We did not feel that way with Merge Healthcare, but...

Oct 2020
||
(0)
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Manager

The vendor was not super supportive during the COVID-19 crisis. We had really slow response times,...

Sep 2020
||
(0)
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Manager

We have been extremely dissatisfied with the implementation of the product. The vendor just doesn’t...

Sep 2020
||
(0)
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Manager

The system mostly works as promoted, but it is a very limited system in what it allows us to do. The...

Sep 2020
||
(0)
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Manager

The vendor's phone and web support for the product is not as good as it is on some of their other products....

Sep 2020
||
(0)
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CIO

I had a bunch of unhappy cardiologists because of Merge Cardio, but they have calmed down. If we...

Sep 2020
||
(0)
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CIO

If I could make the decision again, I wouldn't pick Merge Cardio. It is not good news to hear that...

Sep 2020
||
(0)
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Manager

I haven’t had any issues with IBM Watson Health not being able to support us when we have needed...

Aug 2020
||
(0)
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Manager

IBM Watson Health seems to be keeping up with new technology. I would probably buy Merge Cardio...

Aug 2020
||
(0)
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Manager

The product quality has been pretty good. The system is pretty easy to use. I would recommend it. In...

Aug 2020
||
(0)
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Manager

It has been so long since the implementation. There is always room for improvement. The...

Aug 2020
||
(0)
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Manager

I like IBM Watson Health's products. Merge Cardio is probably my favorite. I like the functionality,...

Aug 2020
||
(0)
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Manager

We have been fortunate and have not had issues with COVID-19 support. We really haven’t needed IBM...

Aug 2020
||
(0)
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Manager

We do have some difficulties with some of the reporting in the system. It doesn’t quite meet our...

Aug 2020
||
(0)
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Manager

IBM Watson Health has a very standardized format for how they implement things. They are very spot...

Aug 2020
||
(0)
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Manager

Supporting our integration and interoperability goals is an area the vendor needs to work a lot...

Aug 2020
||
(0)
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Manager

I think IBM Watson Health does try really hard to deliver new technology that meets our needs. I...

Aug 2020
||
(0)
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Manager

We have frequent calls in which we follow up with the person who is over our account. Those calls...

Aug 2020
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