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Merge Cardio Comments
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Commentary Summary
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User Commentary
Manager
It is likely that we will replace Merge Cardio in the future. We want to have an enterprise solution....
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Manager
The support that we get from IBM Watson Health isn't too bad, but the vendor isn't very proactive.
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Manager
I don't think that IBM Watson Health has changed their application a whole lot since we got it. It...
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Manager
Part of the vendor model is to get as much money for everything they can, and I totally get that. I...
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Manager
IBM Watson Health has ongoing training for Merge Cardio a few weeks each month. The quality is...
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Manager
I like the structured reporting in Merge Cardio a lot better than that of other programs. I find the...
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Manager
We have great executive involvement from IBM Watson Health. I want the support people to be better....
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Manager
Merge Cardio is good, suitable, and up to date, but anytime we need to change the structured reports...
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Manager
For Merge Cardio, we had an account manager, but the vendor took that role away and transitioned the...
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Manager
Unfortunately, we recently upgraded, and it was bad. We were supposed to move up to a new version...
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Manager
I think we are spending more money with Merge on all the resources it takes to keep the system...
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Manager
Regarding Merge, I would tell a peer to invest in product development. We have some old systems that...
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Manager
There are several examples where IBM Watson Health tends to have a revolving door with support....
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Manager
We are not officially moving away from Merge Cardio, but as we get new technology and new...
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Manager
IBM Watson Health could improve their structured reporting. The concept of structured reporting is...
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Director
We are not sure whether we will keep Merge Cardio because we have considered looking at what our EMR...
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Analyst/Coordinator
We would like to have the ability to manage every aspect of the templates in Merge Cardio rather...
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Analyst/Coordinator
Merge Cardio has been painful to upgrade, but things are starting to smooth out, and we are seeing...
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Analyst/Coordinator
We saw support drop, and we had some struggles, but to their credit, we had a leader get involved...
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Analyst/Coordinator
This past year has been a better year for IBM Watson Health. I will give them credit for working...
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Analyst/Coordinator
Merge Cardio is workhorse. It is never down, and it is scalable as we grow and push more. I have had...
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Analyst/Coordinator
IBM Watson Health is held back by their product's inability to be tailored to specialty care areas....
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Analyst/Coordinator
IBM Watson Health's support people are a good group to work with. The engineers we interact with are...
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Manager
Merge Cardio works well. It has structured reporting, so we are able to modify the system when we...
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Manager
I don't think that the vendor's most recent upgrade made much of a difference. I would like the...
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VP/Other Executive
Merge Cardio's structured reporting is appropriately geared to our specialty. The integration of the...
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VP/Other Executive
I would like to have the ability to design our own ad hoc reports rather than having to make a...
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VP/Other Executive
When we have a service or support issue, it is usually very easy to get the vendor involved, even on...
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VP/Other Executive
Merge Cardio's uptime and availability are quite high. It is very unusual for us to have the...
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Manager
Merge Cardio is user friendly, but the ease of use could be improved. There are too many steps...
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Analyst/Coordinator
There are some things that IBM Watson Health could have done better with Merge Cardio. When they set...
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Analyst/Coordinator
Merge Cardio is a standalone solution. It does what it is supposed to do, but it isn't integrated...
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Analyst/Coordinator
My sales tech person at IBM Watson Health is very responsive. That person has responded on the same...
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Analyst/Coordinator
We have a lot of interactions with outside hospitals sending films. That can be difficult to do with...
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Director
We went from films and VHS to Merge Cardio, and I don't have a lot of experience with other imaging...
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Director
I like IBM Watson Health's hemo product a little bit better than Merge Cardio. Their hemo product is...
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Analyst/Coordinator
The strength of Merge Cardio is the ease of use. It basically does what it is supposed to, and it...
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Analyst/Coordinator
We haven’t had downtime since we got Merge Cardio. We have had a few issues with it, but we don't...
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Analyst/Coordinator
If there is anything I would like to see improved, the main thing would be for the logging and...
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Manager
Merge Cardio is like any other product. It has its pros and cons. I am familiar with other PACS...
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Director
There are so many other systems that we also use for cardio, depending on the scanners and the...
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Director
The vendor is very good at avoiding charging for every little thing with Merge Cardio. The pricing...
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Manager
Merge Cardio is a pretty straightforward product. There isn't much to say about it; it is a decent...
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Manager
I have support contracts that cover any maintenance. Everything is included in the support contract,...
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Manager
We just don't get new technology from IBM Watson Health. It just is what it is with Merge Cardio....
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Manager
In our organization, things move really slowly. It is not like I can tell my manager that we don't...
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Manager
The support seems good, but I don't know whether that is from IBM Watson Health; I think the support...
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Director
Merge Cardio is a good system. We have a great relationship with IBM Watson Health. We have several...
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Director
I like how well all of our IBM Watson Health products work together. We can configure them, and we...
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Manager
The system is a little unstable at times. It is not as stable as other products are. There is a...
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Manager
The vendor has kept their promises. The system works how the vendor sold it to us.
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Manager
When it comes to adding new configurations to the system, the vendor does nickel-and-dime us. The...
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Manager
From an infrastructure standpoint, the system is pretty straightforward to implement, maintain, and...
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Manager
The reporting is a hassle because it takes so long to put together. But that is not a knock on IBM...
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Director
Merge Cardio has been a solid product from the get-go. The only big issue we have trouble with is...
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Director
With our previous salesperson, whenever we asked for a quote, that person always added on project...
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Director
The vendor currently keeps their promises, but previously, they didn't. Things have changed within...
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Director
The vendor has kept the interface pretty consistent over the years. Even with upgrades, it hasn't...
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Analyst/Coordinator
When we implement a new vendor in a few years, Merge Cardio will be replaced. I have to do some deep...
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Analyst/Coordinator
IBM Watson Health avoids charging for every little thing because of our contract.
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Analyst/Coordinator
IBM Watson Health is extremely responsive to any needs that we have in terms of support. That is...
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Analyst/Coordinator
Merge Cardio does what we need it to do. The data is all there. It gets tabulated, and the reports...
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Manager
For the facilities that currently have Merge Cardio, we are going to maintain the systems and the...
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Manager
Merge was just a little too late in the game when it came to their reporting. We have a relationship...
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Manager
As far as receiving our ROI from Merge, there is a lot of hard work on our side. We have a team that...
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Manager
Merge can train us how to do things. Their system is not very proprietary. There are some reporting...
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Analyst/Coordinator
We have been live for some time and have been happy with Merge Cardio in both the adult and...
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Analyst/Coordinator
We are in the middle of a pretty significant cardiology project and hope to have all the structured...
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Analyst/Coordinator
In the past, we could always get someone on the phone. That is not the case now. We do get a call...
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Analyst/Coordinator
The Merge Cardio team does keep its promises. I think that team has to work really hard to make...
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Analyst/Coordinator
We do get nickel-and-dimed by IBM Watson Health. We did not feel that way with Merge Healthcare, but...
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Manager
The vendor was not super supportive during the COVID-19 crisis. We had really slow response times,...
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Manager
We have been extremely dissatisfied with the implementation of the product. The vendor just doesn’t...
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Manager
The system mostly works as promoted, but it is a very limited system in what it allows us to do. The...
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Manager
The vendor's phone and web support for the product is not as good as it is on some of their other products....
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CIO
I had a bunch of unhappy cardiologists because of Merge Cardio, but they have calmed down. If we...
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CIO
If I could make the decision again, I wouldn't pick Merge Cardio. It is not good news to hear that...
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Manager
I haven’t had any issues with IBM Watson Health not being able to support us when we have needed...
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Manager
IBM Watson Health seems to be keeping up with new technology. I would probably buy Merge Cardio...
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Manager
The product quality has been pretty good. The system is pretty easy to use. I would recommend it. In...
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Manager
It has been so long since the implementation. There is always room for improvement. The...
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Manager
I like IBM Watson Health's products. Merge Cardio is probably my favorite. I like the functionality,...
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Manager
We have been fortunate and have not had issues with COVID-19 support. We really haven’t needed IBM...
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Manager
We do have some difficulties with some of the reporting in the system. It doesn’t quite meet our...
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Manager
IBM Watson Health has a very standardized format for how they implement things. They are very spot...
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Manager
Supporting our integration and interoperability goals is an area the vendor needs to work a lot...
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Manager
I think IBM Watson Health does try really hard to deliver new technology that meets our needs. I...
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Manager
We have frequent calls in which we follow up with the person who is over our account. Those calls...
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Director
Merge Cardio is a good cardiology solution, but the vendor seems to be falling behind. We haven't...
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Director
If we are specific and request help, we get it from IBM Watson Health. But the help isn't proactive,...
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Director
We need more guidance from IBM Watson Health. Cardiology is very complex, and the vendor lives and...
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Director
We hear about the vendor and AI, but they are pretty quiet when it comes to what they are doing...
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VP/Other Executive
There isn't really a need for ongoing training. We train our new users. Our technical people argue...
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VP/Other Executive
The product works as promoted, and the vendor has done a good job of helping us see tangible...
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VP/Other Executive
We have had some issues with the system crashing, and the vendor hasn't been incredibly proactive...
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Manager
I don't really have a lot of problems with the system. I don't get called to fix a lot of things....
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Manager
The vendor could improve the ability to change reporting. The only problem with the structured...
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Manager
If there is a problem that is under our contract, the vendor covers it. If we need to add certain...
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VP/Other Executive
When we do an upgrade on the product, we always have the vendor come on-site to train staff. The...
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VP/Other Executive
I don’t feel like the product was meant to integrate with something else, and the system is always...
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VP/Other Executive
The vendor nickel-and-dimes us to death. Everything has to go through sales. Getting anything fixed...
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VP/Other Executive
The end users are used to the product. They have had it for so long that they are definitely...
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VP/Other Executive
We have been talking about the transparency of issues with the vendor. I would like the vendor to be...
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Manager
The biggest thing that sets IBM Watson Health’s structured reporting apart from other vendors’...
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Manager
When we go through a full upgrade process, the vendor does a good job. I would highly recommend the...
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Manager
I have never had an issue with training. We pay for it, but it is effective.
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Manager
A lot of our sites have had the ability to drive the structured reports from the modality in the...
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Manager
I would give the vendor a high rating for their ongoing support. I have never had an issue with them....
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Manager
The vendor needs to truly define their monitoring services to the customer. We get alerts for many...
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Manager
Some of the data abstraction is not as great as it could be.
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Analyst/Coordinator
Through COVID-19, IBM has been right here with us. We have meetings with them regularly as needed....
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Analyst/Coordinator
IBM’s implementation services are very effective. I use Merge Cardio more than I use other IBM...
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Analyst/Coordinator
There were some issues with the system that we weren’t notified about until we started having...
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Analyst/Coordinator
We are currently recommending the system to peers and friends because it is a one-stop shop. It...
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Manager
I personally probably wouldn't buy Merge Cardio again, but the organization probably would because...
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Manager
Having cardio workstations is so old school. IBM Watson Health has to step up to the new, modern way...
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Manager
IBM Watson Health is really responsive when we call. They have been pretty great about any issues...
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Manager
When we want to upgrade a template and don't know how to do that yet, we get charged. When we want...
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