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Merge Cardio Comments
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Commentary Summary
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User Commentary
Director
There are so many other systems that we also use for cardio, depending on the scanners and the...
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Director
The vendor is very good at avoiding charging for every little thing with Merge Cardio. The pricing...
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Manager
Merge Cardio is a pretty straightforward product. There isn't much to say about it; it is a decent...
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Manager
I have support contracts that cover any maintenance. Everything is included in the support contract,...
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Manager
We just don't get new technology from IBM Watson Health. It just is what it is with Merge Cardio....
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Manager
In our organization, things move really slowly. It is not like I can tell my manager that we don't...
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Manager
The support seems good, but I don't know whether that is from IBM Watson Health; I think the support...
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Director
Merge Cardio is a good system. We have a great relationship with IBM Watson Health. We have several...
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Director
I like how well all of our IBM Watson Health products work together. We can configure them, and we...
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Manager
The system is a little unstable at times. It is not as stable as other products are. There is a...
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Manager
The vendor has kept their promises. The system works how the vendor sold it to us.
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Manager
When it comes to adding new configurations to the system, the vendor does nickel-and-dime us. The...
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Manager
From an infrastructure standpoint, the system is pretty straightforward to implement, maintain, and...
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Manager
The reporting is a hassle because it takes so long to put together. But that is not a knock on IBM...
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Director
Merge Cardio has been a solid product from the get-go. The only big issue we have trouble with is...
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Director
With our previous salesperson, whenever we asked for a quote, that person always added on project...
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Director
The vendor currently keeps their promises, but previously, they didn't. Things have changed within...
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Director
The vendor has kept the interface pretty consistent over the years. Even with upgrades, it hasn't...
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Analyst/Coordinator
When we implement a new vendor in a few years, Merge Cardio will be replaced. I have to do some deep...
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Analyst/Coordinator
IBM Watson Health avoids charging for every little thing because of our contract.
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Analyst/Coordinator
IBM Watson Health is extremely responsive to any needs that we have in terms of support. That is...
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Analyst/Coordinator
Merge Cardio does what we need it to do. The data is all there. It gets tabulated, and the reports...
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Manager
For the facilities that currently have Merge Cardio, we are going to maintain the systems and the...
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Manager
Merge was just a little too late in the game when it came to their reporting. We have a relationship...
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Manager
As far as receiving our ROI from Merge, there is a lot of hard work on our side. We have a team that...
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Manager
Merge can train us how to do things. Their system is not very proprietary. There are some reporting...
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Analyst/Coordinator
We have been live for some time and have been happy with Merge Cardio in both the adult and...
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Analyst/Coordinator
We are in the middle of a pretty significant cardiology project and hope to have all the structured...
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Analyst/Coordinator
In the past, we could always get someone on the phone. That is not the case now. We do get a call...
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Analyst/Coordinator
The Merge Cardio team does keep its promises. I think that team has to work really hard to make...
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Analyst/Coordinator
We do get nickel-and-dimed by IBM Watson Health. We did not feel that way with Merge Healthcare, but...
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Manager
The vendor was not super supportive during the COVID-19 crisis. We had really slow response times,...
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Manager
We have been extremely dissatisfied with the implementation of the product. The vendor just doesn’t...
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Manager
The system mostly works as promoted, but it is a very limited system in what it allows us to do. The...
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Manager
The vendor's phone and web support for the product is not as good as it is on some of their other products....
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CIO
I had a bunch of unhappy cardiologists because of Merge Cardio, but they have calmed down. If we...
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CIO
If I could make the decision again, I wouldn't pick Merge Cardio. It is not good news to hear that...
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Manager
I haven’t had any issues with IBM Watson Health not being able to support us when we have needed...
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Manager
IBM Watson Health seems to be keeping up with new technology. I would probably buy Merge Cardio...
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Manager
The product quality has been pretty good. The system is pretty easy to use. I would recommend it. In...
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Manager
It has been so long since the implementation. There is always room for improvement. The...
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Manager
I like IBM Watson Health's products. Merge Cardio is probably my favorite. I like the functionality,...
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Manager
We have been fortunate and have not had issues with COVID-19 support. We really haven’t needed IBM...
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Manager
We do have some difficulties with some of the reporting in the system. It doesn’t quite meet our...
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Manager
IBM Watson Health has a very standardized format for how they implement things. They are very spot...
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Manager
Supporting our integration and interoperability goals is an area the vendor needs to work a lot...
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Manager
I think IBM Watson Health does try really hard to deliver new technology that meets our needs. I...
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Manager
We have frequent calls in which we follow up with the person who is over our account. Those calls...
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Director
Merge Cardio is a good cardiology solution, but the vendor seems to be falling behind. We haven't...
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Director
If we are specific and request help, we get it from IBM Watson Health. But the help isn't proactive,...
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Director
We need more guidance from IBM Watson Health. Cardiology is very complex, and the vendor lives and...
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Director
We hear about the vendor and AI, but they are pretty quiet when it comes to what they are doing...
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VP/Other Executive
There isn't really a need for ongoing training. We train our new users. Our technical people argue...
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VP/Other Executive
The product works as promoted, and the vendor has done a good job of helping us see tangible...
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VP/Other Executive
We have had some issues with the system crashing, and the vendor hasn't been incredibly proactive...
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Manager
I don't really have a lot of problems with the system. I don't get called to fix a lot of things....
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Manager
The vendor could improve the ability to change reporting. The only problem with the structured...
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Manager
If there is a problem that is under our contract, the vendor covers it. If we need to add certain...
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VP/Other Executive
When we do an upgrade on the product, we always have the vendor come on-site to train staff. The...
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VP/Other Executive
I don’t feel like the product was meant to integrate with something else, and the system is always...
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VP/Other Executive
The vendor nickel-and-dimes us to death. Everything has to go through sales. Getting anything fixed...
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VP/Other Executive
The end users are used to the product. They have had it for so long that they are definitely...
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VP/Other Executive
We have been talking about the transparency of issues with the vendor. I would like the vendor to be...
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Manager
The biggest thing that sets IBM Watson Health’s structured reporting apart from other vendors’...
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Manager
When we go through a full upgrade process, the vendor does a good job. I would highly recommend the...
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Manager
I have never had an issue with training. We pay for it, but it is effective.
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Manager
A lot of our sites have had the ability to drive the structured reports from the modality in the...
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Manager
I would give the vendor a high rating for their ongoing support. I have never had an issue with them....
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Manager
The vendor needs to truly define their monitoring services to the customer. We get alerts for many...
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Manager
Some of the data abstraction is not as great as it could be.
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Analyst/Coordinator
Through COVID-19, IBM has been right here with us. We have meetings with them regularly as needed....
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Analyst/Coordinator
IBM’s implementation services are very effective. I use Merge Cardio more than I use other IBM...
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Analyst/Coordinator
There were some issues with the system that we weren’t notified about until we started having...
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Analyst/Coordinator
We are currently recommending the system to peers and friends because it is a one-stop shop. It...
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Manager
I personally probably wouldn't buy Merge Cardio again, but the organization probably would because...
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Manager
Having cardio workstations is so old school. IBM Watson Health has to step up to the new, modern way...
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Manager
IBM Watson Health is really responsive when we call. They have been pretty great about any issues...
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Manager
When we want to upgrade a template and don't know how to do that yet, we get charged. When we want...
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Director
Through the COVID-19 crisis, IBM hasn’t done anything different from their normal operations. They...
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Director
IBM could improve their implementation process by spending more time on-site. The person who did our...
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Director
The Merge product does require a fair amount of knowledge to operate. It is a system of value but is...
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Manager
I like the ease of use. It is easy to train staff members on how to use the product. That is where...
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Manager
The vendor could simplify the interface. We use a few different platforms at our facility and...
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VP/Other Executive
Merge Cardio and Merge Hemo are still pretty strong. We use Merge for our full CVIS, and the...
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VP/Other Executive
Merge has been slow to develop after the acquisition, but they are still the most functional CVIS...
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VP/Other Executive
Some of the IBM executives are the same people from Merge, but they are more isolated from their...
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