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Merge Cardio Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Functionality and Upgrades
The system is a little unstable at times. It is not as stable as other products are. There is a...
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Manager
Functionality and Upgrades
The vendor has kept their promises. The system works how the vendor sold it to us.
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Manager
ROI / Cost (care and feeding)
When it comes to adding new configurations to the system, the vendor does nickel-and-dime us. The...
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Manager
Functionality and Upgrades
From an infrastructure standpoint, the system is pretty straightforward to implement, maintain, and...
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Manager
Other Observations & Comments
The reporting is a hassle because it takes so long to put together. But that is not a knock on IBM...
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Director
Other Observations & Comments
Merge Cardio has been a solid product from the get-go. The only big issue we have trouble with is...
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Director
Service and Support
With our previous salesperson, whenever we asked for a quote, that person always added on project...
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Director
Service and Support
The vendor currently keeps their promises, but previously, they didn't. Things have changed within...
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Director
Functionality and Upgrades
The vendor has kept the interface pretty consistent over the years. Even with upgrades, it hasn't...
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Analyst/Coordinator
Future Outlook
When we implement a new vendor in a few years, Merge Cardio will be replaced. I have to do some deep...
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Analyst/Coordinator
ROI / Cost (care and feeding)
IBM Watson Health avoids charging for every little thing because of our contract.
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Analyst/Coordinator
Service and Support
IBM Watson Health is extremely responsive to any needs that we have in terms of support. That is...
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Analyst/Coordinator
Functionality and Upgrades
Merge Cardio does what we need it to do. The data is all there. It gets tabulated, and the reports...
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Manager
Future Outlook
For the facilities that currently have Merge Cardio, we are going to maintain the systems and the...
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Manager
Functionality and Upgrades
Merge was just a little too late in the game when it came to their reporting. We have a relationship...
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Manager
Lessons Learned
As far as receiving our ROI from Merge, there is a lot of hard work on our side. We have a team that...
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Manager
Implementation and Training
Merge can train us how to do things. Their system is not very proprietary. There are some reporting...
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Analyst/Coordinator
Functionality and Upgrades
We have been live for some time and have been happy with Merge Cardio in both the adult and...
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Analyst/Coordinator
Future Outlook
We are in the middle of a pretty significant cardiology project and hope to have all the structured...
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Analyst/Coordinator
Service and Support
In the past, we could always get someone on the phone. That is not the case now. We do get a call...
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Analyst/Coordinator
Relationship
The Merge Cardio team does keep its promises. I think that team has to work really hard to make...
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Analyst/Coordinator
ROI / Cost (care and feeding)
We do get nickel-and-dimed by IBM Watson Health. We did not feel that way with Merge Healthcare, but...
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Manager
Service and Support
The vendor was not super supportive during the COVID-19 crisis. We had really slow response times,...
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Manager
Implementation and Training
We have been extremely dissatisfied with the implementation of the product. The vendor just doesn’t...
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Manager
Functionality and Upgrades
The system mostly works as promoted, but it is a very limited system in what it allows us to do. The...
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Manager
Service and Support
The vendor's phone and web support for the product is not as good as it is on some of their other products....
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CIO
Service and Support
I had a bunch of unhappy cardiologists because of Merge Cardio, but they have calmed down. If we...
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CIO
Functionality and Upgrades
If I could make the decision again, I wouldn't pick Merge Cardio. It is not good news to hear that...
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Manager
Service and Support
I haven’t had any issues with IBM Watson Health not being able to support us when we have needed...
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Manager
ROI / Cost (care and feeding)
IBM Watson Health seems to be keeping up with new technology. I would probably buy Merge Cardio...
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Manager
Functionality and Upgrades
The product quality has been pretty good. The system is pretty easy to use. I would recommend it. In...
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Manager
Implementation and Training
It has been so long since the implementation. There is always room for improvement. The...
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Manager
Functionality and Upgrades
I like IBM Watson Health's products. Merge Cardio is probably my favorite. I like the functionality,...
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Manager
Other Observations & Comments
We have been fortunate and have not had issues with COVID-19 support. We really haven’t needed IBM...
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Manager
Functionality and Upgrades
We do have some difficulties with some of the reporting in the system. It doesn’t quite meet our...
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Manager
Functionality and Upgrades
IBM Watson Health has a very standardized format for how they implement things. They are very spot...
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Manager
Interfacing and Integration
Supporting our integration and interoperability goals is an area the vendor needs to work a lot...
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Manager
Future Outlook
I think IBM Watson Health does try really hard to deliver new technology that meets our needs. I...
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Manager
Service and Support
We have frequent calls in which we follow up with the person who is over our account. Those calls...
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Director
Technology
Merge Cardio is a good cardiology solution, but the vendor seems to be falling behind. We haven't...
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Director
Service and Support
If we are specific and request help, we get it from IBM Watson Health. But the help isn't proactive,...
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Director
Relationship
We need more guidance from IBM Watson Health. Cardiology is very complex, and the vendor lives and...
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Director
Functionality and Upgrades
We hear about the vendor and AI, but they are pretty quiet when it comes to what they are doing...
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VP/Other Executive
Service and Support
There isn't really a need for ongoing training. We train our new users. Our technical people argue...
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VP/Other Executive
Functionality and Upgrades
The product works as promoted, and the vendor has done a good job of helping us see tangible...
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VP/Other Executive
Functionality and Upgrades
We have had some issues with the system crashing, and the vendor hasn't been incredibly proactive...
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Manager
Functionality and Upgrades
I don't really have a lot of problems with the system. I don't get called to fix a lot of things....
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Manager
Functionality and Upgrades
The vendor could improve the ability to change reporting. The only problem with the structured...
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Manager
Sales and Contracting
If there is a problem that is under our contract, the vendor covers it. If we need to add certain...
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VP/Other Executive
Functionality and Upgrades
When we do an upgrade on the product, we always have the vendor come on-site to train staff. The...
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VP/Other Executive
Interfacing and Integration
I don’t feel like the product was meant to integrate with something else, and the system is always...
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VP/Other Executive
ROI / Cost (care and feeding)
The vendor nickel-and-dimes us to death. Everything has to go through sales. Getting anything fixed...
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VP/Other Executive
Functionality and Upgrades
The end users are used to the product. They have had it for so long that they are definitely...
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VP/Other Executive
Relationship
We have been talking about the transparency of issues with the vendor. I would like the vendor to be...
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Manager
Functionality and Upgrades
The biggest thing that sets IBM Watson Health’s structured reporting apart from other vendors’...
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Manager
Functionality and Upgrades
When we go through a full upgrade process, the vendor does a good job. I would highly recommend the...
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Manager
Implementation and Training
I have never had an issue with training. We pay for it, but it is effective.
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Manager
Functionality and Upgrades
A lot of our sites have had the ability to drive the structured reports from the modality in the...
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Manager
Service and Support
I would give the vendor a high rating for their ongoing support. I have never had an issue with them....
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Manager
Other Observations & Comments
The vendor needs to truly define their monitoring services to the customer. We get alerts for many...
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Manager
Functionality and Upgrades
Some of the data abstraction is not as great as it could be.
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Analyst/Coordinator
Relationship
Through COVID-19, IBM has been right here with us. We have meetings with them regularly as needed....
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Analyst/Coordinator
Functionality and Upgrades
IBM’s implementation services are very effective. I use Merge Cardio more than I use other IBM...
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Analyst/Coordinator
Service and Support
There were some issues with the system that we weren’t notified about until we started having...
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Analyst/Coordinator
Interfacing and Integration
We are currently recommending the system to peers and friends because it is a one-stop shop. It...
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Manager
Functionality and Upgrades
I personally probably wouldn't buy Merge Cardio again, but the organization probably would because...
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Manager
Technology
Having cardio workstations is so old school. IBM Watson Health has to step up to the new, modern way...
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Manager
Service and Support
IBM Watson Health is really responsive when we call. They have been pretty great about any issues...
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Manager
ROI / Cost (care and feeding)
When we want to upgrade a template and don't know how to do that yet, we get charged. When we want...
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Director
Other Observations & Comments
Through the COVID-19 crisis, IBM hasn’t done anything different from their normal operations. They...
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Director
Implementation and Training
IBM could improve their implementation process by spending more time on-site. The person who did our...
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Director
ROI / Cost (care and feeding)
The Merge product does require a fair amount of knowledge to operate. It is a system of value but is...
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Manager
Implementation and Training
I like the ease of use. It is easy to train staff members on how to use the product. That is where...
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Manager
Interfacing and Integration
The vendor could simplify the interface. We use a few different platforms at our facility and...
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VP/Other Executive
Service and Support
Merge Cardio and Merge Hemo are still pretty strong. We use Merge for our full CVIS, and the...
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VP/Other Executive
Relationship
Merge has been slow to develop after the acquisition, but they are still the most functional CVIS...
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VP/Other Executive
Relationship
Some of the IBM executives are the same people from Merge, but they are more isolated from their...
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Analyst/Coordinator
Relationship
I guess the vendor keeps their promises. We haven't done any new sales purchases or anything lately....
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Analyst/Coordinator
Relationship
I would rate vendor proactivity highly because the monitoring for their Merge system is good. The...
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Analyst/Coordinator
Service and Support
I gave the vendor bad marks on project management because they do it a little differently than I...
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Analyst/Coordinator
Service and Support
The vendor's products are supposed to work together, but they have different administrative modules....
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Manager
Functionality and Upgrades
I like the product; it is easy to use. Once the reporting packages are built, they are easy to...
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