Merge Cardio
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
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User Commentary
I am not having any issues with Merge Cardio. It is working well and does what we ask it to. Merge...
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The one problem in Merge Cardio is with the reporting. It is hard to do some data mining in there...
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The users would like to see an application that allows them to do everything in one place instead of...
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We don’t have confidence in the solution anymore. We have had a lot of bad upgrades that have led to...
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Merge Cardio has direct integration with another one of our systems so that when we launch Merge...
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Like any other vendor, IBM Watson Health tries to charge for everything. There have been a few...
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Our physicians aren't fond of the product's structured reporting. They have gotten used to it, but...
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When we run into trouble, I would like to see the vendor provide better services. Their help desk is...
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In the past, the vendor charged us for travel and other expenses that would have been nicer if they...
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The cardio system is very user friendly. We can easily find images, pull them up, and view them on...
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If someone is not using the product on a workstation, then they must use the web viewer, which only...
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In terms of image review, Merge Cardio is easy to use. It is reliable, and I don’t get many...
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We would like more customization for end users. It would be nice to have favorite templates for...
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Merge Cardio's structured reporting is pretty good.
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One way Merge Healthcare could really improve would be by helping us figure out a way to send...
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Most of the time, when we need to make changes to the structured reports, we have to pay Merge...
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We were not happy at all with our last upgrade to the system. There was a lot of dissatisfaction...
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I like that when we have issues with Merge Cardio where the system is not working and we can't...
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One thing I learned is that the system's reporting functionality has to be compatible with the sound...
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There is no perfect system. When cardiology PACS vendors bring us a product for a demo, they show us...
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The account representative who took care of us was very on top of things. There were a bunch of...
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The system is very easy to use. We can look at all of the measurements with the click of a mouse.
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I would like to see some improvements in the system on the vascular side. For vascular studies, we...
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Even though IBM Watson Health is changing staff all the time, we still get great service. The vendor...
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IBM Watson Health never overpromises with Merge Cardio. It does what they say it does, and it...
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The offline measurements and editing anonymizers and deidentifiers for quality and research are very...
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Our previous representative was proactive and was constantly reaching out to help me. We had a...
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The ability to do ad hoc reports is limited in Merge Cardio. Since we switched platforms, we can't...
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There are certain online calculators that are missing from Merge Cardio. In addition, we are unable...
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I don't feel like our technicians and system administrators have received the best type of training....
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Some of the interfaces that we were originally told would be able to get us some discrete data from...
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Merge Cardio has been a solid product, but lately going through this most recent upgrade, we have...
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The leadership team that is responsible for Merge Cardio has done a good job this last year trying...
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The vendor's after-hours support is poor. I don't even call the vendor after hours if I can wait...
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We have good communication from the vendor. They are fair with their pricing and never...
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The support for Merge Cardio is very good, and the support people are knowledgeable and understand...
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The vendor is doing so well. Their proactive maintenance and support are good. When I call the...
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The only thing that I would say to the vendor is to get off Internet Explorer. Internet Explorer is...
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The system does exactly what it needs to do. We take our images and send them over, and then our...
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We haven't really needed training from IBM Watson Health, but a couple of extra days with the vendor...
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Merge Cardio is good. IBM Watson Health hasn't updated it much. It has been years, and I still get...
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Merge Cardio is the most stable system the vendor has. I like everything about it. I like the view,...
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The system is easy to use and search and has quick reporting. It is an all-around stable,...
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Merge Cardio may be part of our long-term plans, but that depends on whether we can get another...
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IBM Watson Health has gotten better about keeping promises, but we are struggling with the app. If...
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The upgrade paths are difficult. IBM Watson Health is barely meeting the basic requirements for...
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Something happened during the implementation, but the issue was rectified. There is always something...
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We would like to have the availability and the time from IBM Watson Health to sit down, analyze,...
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We haven't needed any training since the go-live. We received good training from IBM Watson Health....
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Merge Cardio is straightforward. I have seen some other PACS that don't flow well, but this system's...
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IBM Watson Health reaches out to us anytime there is something new that we need or that we could...
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IBM Watson Health’s support is good. Every time I call, the people I talk to are knowledgeable about...
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Merge Cardio could be cheaper. Everyone wants to save money somehow, but sometimes that isn't...
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The product has been great over the years, but we are seeing a lot of significant challenges with...
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There is a lack of integration components in the system. The vendor is pretty good about bolting...
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We have had other tools in place for a long time that supposedly monitor, but we have had servers...
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The vendor has had a lot of turnover with this product. The important things is getting the right...
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The system is outdated in its looks and functionality. There is plenty of room for improvement. It...
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IBM's project manager and resources have an inability to understand the needs of the organization....
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If the vendor's support people don't know an answer, then they will always try to get back to us...
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When we last upgraded the solution, we had some problems with migration. The system is a little...
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Some integration limitations are prompting the department to look around at other options. However,...
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Merge Cardio is a solid solution. It works well with our enterprise imaging suite. Merge Cardio has...
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The integration is really strong between Merge Cardio and our EMR, our hemo system, and our other...
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In terms of the product’s web interface, I don't feel like I have to wait a long time for images to...
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I would lean toward not buying the product again. The caveat to that is that I really don't have...
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When we were trying to filter the list of patients of a certain physician and searched for the...
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The vendor has very good support. When I pick up the phone, I get through quickly. The support...
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The solution is very user friendly. The setup and the layout of the programs are straightforward. We...
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Merge Cardio produces great structured reports and has a nice, streamlined workflow. It technically...
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Merge Cardio's workflow steps are very particular. Users have to be highly cognizant to do every...
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As far as the system's tangible outcomes go, reporting is more efficient in Merge Cardio than it was...
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We are not really happy with some things with Merge Healthcare. We are looking at other solutions...
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There have been a lot of times where the vendor has promised to keep up with industry standards, and...
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The vendor doesn’t nickel-and-dime us to death on a lot of the issues that we have. There are some...
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On the cardio side, the solution is a very solid product. However, I think the vendor could do a...
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The vendor has always been good about working together with us as far as finding a solution goes....
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We are wanting to move over to another vendor's product for reporting, and IBM Watson Health doesn’t...
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Merge Cardio is a solid and stable solution. We use multiple modules, and we have adopted structured...
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The support that we have received from the vendor for Merge Cardio has been solid. The vendor's...
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While Merge Cardio has good functionality, we haven't seen a lot of new developments or added...
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We have received really good support from IBM Watson Health's executive team. We also have a strong...
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IBM Watson Health is very approachable for training, and they have online learning classes. We had...
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We find Merge Cardio to be very user friendly. The exchanges that we have with some of our...
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We have had problems with Merge Cardio. We are trying to get IBM Watson Health to make Merge Cardio...
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Every time we come up with something that we see as an issue or something that we would like to try,...
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There were some leadership changes with our account representative for Merge Cardio, and we just get...
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Merge Cardio is a little bit more streamlined. It doesn’t make much sense, but it is streamlined.
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The vendor delivers new technology, but it is hard to implement.
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Early on, we asked that the system be able to export discrete values to our EMR using an HL7...
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