Merge Cardio Comments

 

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Current Time Inside Cache Tag Helper: 11/27/2020 9:23:00 PM and Model.EvProductId = 1669

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User Commentary

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Manager

Functionality and Upgrades

The system is a little unstable at times. It is not as stable as other products are. There is a...

Nov 2020
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Manager

Functionality and Upgrades

The vendor has kept their promises. The system works how the vendor sold it to us.

Nov 2020
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Manager

ROI / Cost (care and feeding)

When it comes to adding new configurations to the system, the vendor does nickel-and-dime us. The...

Nov 2020
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Manager

Functionality and Upgrades

From an infrastructure standpoint, the system is pretty straightforward to implement, maintain, and...

Nov 2020
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Manager

Other Observations & Comments

The reporting is a hassle because it takes so long to put together. But that is not a knock on IBM...

Nov 2020
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Director

Other Observations & Comments

Merge Cardio has been a solid product from the get-go. The only big issue we have trouble with is...

Nov 2020
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Director

Service and Support

With our previous salesperson, whenever we asked for a quote, that person always added on project...

Nov 2020
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Director

Service and Support

The vendor currently keeps their promises, but previously, they didn't. Things have changed within...

Nov 2020
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Director

Functionality and Upgrades

The vendor has kept the interface pretty consistent over the years. Even with upgrades, it hasn't...

Nov 2020
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Analyst/Coordinator

Future Outlook

When we implement a new vendor in a few years, Merge Cardio will be replaced. I have to do some deep...

Nov 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

IBM Watson Health avoids charging for every little thing because of our contract.

Nov 2020
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Analyst/Coordinator

Service and Support

IBM Watson Health is extremely responsive to any needs that we have in terms of support. That is...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

Merge Cardio does what we need it to do. The data is all there. It gets tabulated, and the reports...

Nov 2020
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Manager

Future Outlook

For the facilities that currently have Merge Cardio, we are going to maintain the systems and the...

Nov 2020
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Manager

Functionality and Upgrades

Merge was just a little too late in the game when it came to their reporting. We have a relationship...

Nov 2020
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Manager

Lessons Learned

As far as receiving our ROI from Merge, there is a lot of hard work on our side. We have a team that...

Nov 2020
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Manager

Implementation and Training

Merge can train us how to do things. Their system is not very proprietary. There are some reporting...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

We have been live for some time and have been happy with Merge Cardio in both the adult and...

Oct 2020
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Analyst/Coordinator

Future Outlook

We are in the middle of a pretty significant cardiology project and hope to have all the structured...

Oct 2020
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Analyst/Coordinator

Service and Support

In the past, we could always get someone on the phone. That is not the case now. We do get a call...

Oct 2020
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Analyst/Coordinator

Relationship

The Merge Cardio team does keep its promises. I think that team has to work really hard to make...

Oct 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We do get nickel-and-dimed by IBM Watson Health. We did not feel that way with Merge Healthcare, but...

Oct 2020
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Manager

Service and Support

The vendor was not super supportive during the COVID-19 crisis. We had really slow response times,...

Sep 2020
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Manager

Implementation and Training

We have been extremely dissatisfied with the implementation of the product. The vendor just doesn’t...

Sep 2020
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Manager

Functionality and Upgrades

The system mostly works as promoted, but it is a very limited system in what it allows us to do. The...

Sep 2020
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Manager

Service and Support

The vendor's phone and web support for the product is not as good as it is on some of their other products....

Sep 2020
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CIO

Service and Support

I had a bunch of unhappy cardiologists because of Merge Cardio, but they have calmed down. If we...

Sep 2020
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CIO

Functionality and Upgrades

If I could make the decision again, I wouldn't pick Merge Cardio. It is not good news to hear that...

Sep 2020
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Manager

Service and Support

I haven’t had any issues with IBM Watson Health not being able to support us when we have needed...

Aug 2020
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Manager

ROI / Cost (care and feeding)

IBM Watson Health seems to be keeping up with new technology. I would probably buy Merge Cardio...

Aug 2020
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Manager

Functionality and Upgrades

The product quality has been pretty good. The system is pretty easy to use. I would recommend it. In...

Aug 2020
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Manager

Implementation and Training

It has been so long since the implementation. There is always room for improvement. The...

Aug 2020
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Manager

Functionality and Upgrades

I like IBM Watson Health's products. Merge Cardio is probably my favorite. I like the functionality,...

Aug 2020
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Manager

Other Observations & Comments

We have been fortunate and have not had issues with COVID-19 support. We really haven’t needed IBM...

Aug 2020
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Manager

Functionality and Upgrades

We do have some difficulties with some of the reporting in the system. It doesn’t quite meet our...

Aug 2020
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Manager

Functionality and Upgrades

IBM Watson Health has a very standardized format for how they implement things. They are very spot...

Aug 2020
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Manager

Interfacing and Integration

Supporting our integration and interoperability goals is an area the vendor needs to work a lot...

Aug 2020
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Manager

Future Outlook

I think IBM Watson Health does try really hard to deliver new technology that meets our needs. I...

Aug 2020
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Manager

Service and Support

We have frequent calls in which we follow up with the person who is over our account. Those calls...

Aug 2020
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Director

Technology

Merge Cardio is a good cardiology solution, but the vendor seems to be falling behind. We haven't...

Jul 2020
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Director

Service and Support

If we are specific and request help, we get it from IBM Watson Health. But the help isn't proactive,...

Jul 2020
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Director

Relationship

We need more guidance from IBM Watson Health. Cardiology is very complex, and the vendor lives and...

Jul 2020
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Director

Functionality and Upgrades

We hear about the vendor and AI, but they are pretty quiet when it comes to what they are doing...

Jul 2020
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VP/Other Executive

Service and Support

There isn't really a need for ongoing training. We train our new users. Our technical people argue...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The product works as promoted, and the vendor has done a good job of helping us see tangible...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

We have had some issues with the system crashing, and the vendor hasn't been incredibly proactive...

Jun 2020
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Manager

Functionality and Upgrades

I don't really have a lot of problems with the system. I don't get called to fix a lot of things....

Jun 2020
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Manager

Functionality and Upgrades

The vendor could improve the ability to change reporting. The only problem with the structured...

Jun 2020
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Manager

Sales and Contracting

If there is a problem that is under our contract, the vendor covers it. If we need to add certain...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

When we do an upgrade on the product, we always have the vendor come on-site to train staff. The...

Jun 2020
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VP/Other Executive

Interfacing and Integration

I don’t feel like the product was meant to integrate with something else, and the system is always...

Jun 2020
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor nickel-and-dimes us to death. Everything has to go through sales. Getting anything fixed...

Jun 2020
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VP/Other Executive

Functionality and Upgrades

The end users are used to the product. They have had it for so long that they are definitely...

Jun 2020
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VP/Other Executive

Relationship

We have been talking about the transparency of issues with the vendor. I would like the vendor to be...

Jun 2020
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Manager

Functionality and Upgrades

The biggest thing that sets IBM Watson Health’s structured reporting apart from other vendors’...

May 2020
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Manager

Functionality and Upgrades

When we go through a full upgrade process, the vendor does a good job. I would highly recommend the...

May 2020
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Manager

Implementation and Training

I have never had an issue with training. We pay for it, but it is effective.

May 2020
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Manager

Functionality and Upgrades

A lot of our sites have had the ability to drive the structured reports from the modality in the...

May 2020
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Manager

Service and Support

I would give the vendor a high rating for their ongoing support. I have never had an issue with them....

May 2020
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Manager

Other Observations & Comments

The vendor needs to truly define their monitoring services to the customer. We get alerts for many...

May 2020
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Manager

Functionality and Upgrades

Some of the data abstraction is not as great as it could be.

May 2020
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Analyst/Coordinator

Relationship

Through COVID-19, IBM has been right here with us. We have meetings with them regularly as needed....

May 2020
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Analyst/Coordinator

Functionality and Upgrades

IBM’s implementation services are very effective. I use Merge Cardio more than I use other IBM...

May 2020
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Analyst/Coordinator

Service and Support

There were some issues with the system that we weren’t notified about until we started having...

May 2020
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Analyst/Coordinator

Interfacing and Integration

We are currently recommending the system to peers and friends because it is a one-stop shop. It...

May 2020
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Manager

Functionality and Upgrades

I personally probably wouldn't buy Merge Cardio again, but the organization probably would because...

May 2020
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Manager

Technology

Having cardio workstations is so old school. IBM Watson Health has to step up to the new, modern way...

May 2020
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Manager

Service and Support

IBM Watson Health is really responsive when we call. They have been pretty great about any issues...

May 2020
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Manager

ROI / Cost (care and feeding)

When we want to upgrade a template and don't know how to do that yet, we get charged. When we want...

May 2020
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Director

Other Observations & Comments

Through the COVID-19 crisis, IBM hasn’t done anything different from their normal operations. They...

May 2020
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Director

Implementation and Training

IBM could improve their implementation process by spending more time on-site. The person who did our...

May 2020
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Director

ROI / Cost (care and feeding)

The Merge product does require a fair amount of knowledge to operate. It is a system of value but is...

May 2020
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Manager

Implementation and Training

I like the ease of use. It is easy to train staff members on how to use the product. That is where...

Apr 2020
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Manager

Interfacing and Integration

The vendor could simplify the interface. We use a few different platforms at our facility and...

Apr 2020
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VP/Other Executive

Service and Support

Merge Cardio and Merge Hemo are still pretty strong. We use Merge for our full CVIS, and the...

Apr 2020
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VP/Other Executive

Relationship

Merge has been slow to develop after the acquisition, but they are still the most functional CVIS...

Apr 2020
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VP/Other Executive

Relationship

Some of the IBM executives are the same people from Merge, but they are more isolated from their...

Apr 2020
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Analyst/Coordinator

Relationship

I guess the vendor keeps their promises. We haven't done any new sales purchases or anything lately....

Feb 2020
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Analyst/Coordinator

Relationship

I would rate vendor proactivity highly because the monitoring for their Merge system is good. The...

Feb 2020
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Analyst/Coordinator

Service and Support

I gave the vendor bad marks on project management because they do it a little differently than I...

Feb 2020
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Analyst/Coordinator

Service and Support

The vendor's products are supposed to work together, but they have different administrative modules....

Feb 2020
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Manager

Functionality and Upgrades

I like the product; it is easy to use. Once the reporting packages are built, they are easy to...