Tell us about your organization
Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Merge Cardio Comments
Subject Expert
Commentary Summary
Want to see full details?
User Commentary
Manager
Service and Support
The vendor was not super supportive during the COVID-19 crisis. We had really slow response times,...
Login or Create an Account to see details.
Manager
Implementation and Training
We have been extremely dissatisfied with the implementation of the product. The vendor just doesn’t...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The system mostly works as promoted, but it is a very limited system in what it allows us to do. The...
Login or Create an Account to see details.
Manager
Service and Support
The vendor's phone and web support for the product is not as good as it is on some of their other products....
Login or Create an Account to see details.
CIO
Service and Support
I had a bunch of unhappy cardiologists because of Merge Cardio, but they have calmed down. If we...
Login or Create an Account to see details.
CIO
Functionality and Upgrades
If I could make the decision again, I wouldn't pick Merge Cardio. It is not good news to hear that...
Login or Create an Account to see details.
Manager
Service and Support
I haven’t had any issues with IBM Watson Health not being able to support us when we have needed...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
IBM Watson Health seems to be keeping up with new technology. I would probably buy Merge Cardio...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The product quality has been pretty good. The system is pretty easy to use. I would recommend it. In...
Login or Create an Account to see details.
Manager
Implementation and Training
It has been so long since the implementation. There is always room for improvement. The...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I like IBM Watson Health's products. Merge Cardio is probably my favorite. I like the functionality,...
Login or Create an Account to see details.
Manager
Other Observations & Comments
We have been fortunate and have not had issues with COVID-19 support. We really haven’t needed IBM...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
We do have some difficulties with some of the reporting in the system. It doesn’t quite meet our...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
IBM Watson Health has a very standardized format for how they implement things. They are very spot...
Login or Create an Account to see details.
Manager
Interfacing and Integration
Supporting our integration and interoperability goals is an area the vendor needs to work a lot...
Login or Create an Account to see details.
Manager
Future Outlook
I think IBM Watson Health does try really hard to deliver new technology that meets our needs. I...
Login or Create an Account to see details.
Manager
Service and Support
We have frequent calls in which we follow up with the person who is over our account. Those calls...
Login or Create an Account to see details.
Director
Technology
Merge Cardio is a good cardiology solution, but the vendor seems to be falling behind. We haven't...
Login or Create an Account to see details.
Director
Service and Support
If we are specific and request help, we get it from IBM Watson Health. But the help isn't proactive,...
Login or Create an Account to see details.
Director
Relationship
We need more guidance from IBM Watson Health. Cardiology is very complex, and the vendor lives and...
Login or Create an Account to see details.
Director
Functionality and Upgrades
We hear about the vendor and AI, but they are pretty quiet when it comes to what they are doing...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
There isn't really a need for ongoing training. We train our new users. Our technical people argue...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
The product works as promoted, and the vendor has done a good job of helping us see tangible...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
We have had some issues with the system crashing, and the vendor hasn't been incredibly proactive...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I don't really have a lot of problems with the system. I don't get called to fix a lot of things....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The vendor could improve the ability to change reporting. The only problem with the structured...
Login or Create an Account to see details.
Manager
Sales and Contracting
If there is a problem that is under our contract, the vendor covers it. If we need to add certain...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
When we do an upgrade on the product, we always have the vendor come on-site to train staff. The...
Login or Create an Account to see details.
VP/Other Executive
Interfacing and Integration
I don’t feel like the product was meant to integrate with something else, and the system is always...
Login or Create an Account to see details.
VP/Other Executive
ROI / Cost (care and feeding)
The vendor nickel-and-dimes us to death. Everything has to go through sales. Getting anything fixed...
Login or Create an Account to see details.
VP/Other Executive
Functionality and Upgrades
The end users are used to the product. They have had it for so long that they are definitely...
Login or Create an Account to see details.
VP/Other Executive
Relationship
We have been talking about the transparency of issues with the vendor. I would like the vendor to be...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The biggest thing that sets IBM Watson Health’s structured reporting apart from other vendors’...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
When we go through a full upgrade process, the vendor does a good job. I would highly recommend the...
Login or Create an Account to see details.
Manager
Implementation and Training
I have never had an issue with training. We pay for it, but it is effective.
Login or Create an Account to see details.
Manager
Functionality and Upgrades
A lot of our sites have had the ability to drive the structured reports from the modality in the...
Login or Create an Account to see details.
Manager
Service and Support
I would give the vendor a high rating for their ongoing support. I have never had an issue with them....
Login or Create an Account to see details.
Manager
Other Observations & Comments
The vendor needs to truly define their monitoring services to the customer. We get alerts for many...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Some of the data abstraction is not as great as it could be.
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
Through COVID-19, IBM has been right here with us. We have meetings with them regularly as needed....
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
IBM’s implementation services are very effective. I use Merge Cardio more than I use other IBM...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
There were some issues with the system that we weren’t notified about until we started having...
Login or Create an Account to see details.
Analyst/Coordinator
Interfacing and Integration
We are currently recommending the system to peers and friends because it is a one-stop shop. It...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I personally probably wouldn't buy Merge Cardio again, but the organization probably would because...
Login or Create an Account to see details.
Manager
Technology
Having cardio workstations is so old school. IBM Watson Health has to step up to the new, modern way...
Login or Create an Account to see details.
Manager
Service and Support
IBM Watson Health is really responsive when we call. They have been pretty great about any issues...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
When we want to upgrade a template and don't know how to do that yet, we get charged. When we want...
Login or Create an Account to see details.
Director
Other Observations & Comments
Through the COVID-19 crisis, IBM hasn’t done anything different from their normal operations. They...
Login or Create an Account to see details.
Director
Implementation and Training
IBM could improve their implementation process by spending more time on-site. The person who did our...
Login or Create an Account to see details.
Director
ROI / Cost (care and feeding)
The Merge product does require a fair amount of knowledge to operate. It is a system of value but is...
Login or Create an Account to see details.
Manager
Implementation and Training
I like the ease of use. It is easy to train staff members on how to use the product. That is where...
Login or Create an Account to see details.
Manager
Interfacing and Integration
The vendor could simplify the interface. We use a few different platforms at our facility and...
Login or Create an Account to see details.
VP/Other Executive
Service and Support
Merge Cardio and Merge Hemo are still pretty strong. We use Merge for our full CVIS, and the...
Login or Create an Account to see details.
VP/Other Executive
Relationship
Merge has been slow to develop after the acquisition, but they are still the most functional CVIS...
Login or Create an Account to see details.
VP/Other Executive
Relationship
Some of the IBM executives are the same people from Merge, but they are more isolated from their...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
I guess the vendor keeps their promises. We haven't done any new sales purchases or anything lately....
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
I would rate vendor proactivity highly because the monitoring for their Merge system is good. The...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
I gave the vendor bad marks on project management because they do it a little differently than I...
Login or Create an Account to see details.
Analyst/Coordinator
Service and Support
The vendor's products are supposed to work together, but they have different administrative modules....
Login or Create an Account to see details.
Manager
Functionality and Upgrades
I like the product; it is easy to use. Once the reporting packages are built, they are easy to...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
All of the processes in the system, from capturing studies and sending images back, are pretty...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The application is really easy to navigate. There is a study list that we can click on. We are able...
Login or Create an Account to see details.
Manager
Interfacing and Integration
Pulling up images in the product is a really smooth process. My only complaint is around the...
Login or Create an Account to see details.
Manager
Relationship
The vendor keeps all of their promises. Depending on the issue, they may take a while to do so, but...
Login or Create an Account to see details.
Manager
ROI / Cost (care and feeding)
There are few vendors who don't nickel-and-dime. In general, IBM Watson Health doesn't...
Login or Create an Account to see details.
Manager
Implementation and Training
We had additional parties involved in our upgrade, and that made things a bit difficult and less...
Login or Create an Account to see details.
Manager
Future Outlook
We don't take advantage of some things that the vendor offers. In the medical world, it takes...
Login or Create an Account to see details.
Manager
Service and Support
The vendor's help desk is really good. I have received some proactive calls from the vendor about...
Login or Create an Account to see details.
Manager
Relationship
I think Merge Cardio is a very stable and superior product, especially compared to other solutions...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
Merge Cardio is user friendly, and we can easily understand the verbiage. It really is an excellent...
Login or Create an Account to see details.
Manager
Functionality and Upgrades
The upgrade for Merge Cardio was really straightforward and fairly easy. The product works as...
Login or Create an Account to see details.
Manager
Relationship
Considering the version that we are on and the version that is coming with new features, Merge...
Login or Create an Account to see details.
Manager
Service and Support
I am really happy with the phone and web support. I usually get somebody on the phone who is...
Login or Create an Account to see details.
Manager
Relationship
IBM Watson Health’s executives join some of the demo calls, and they will actually be talking about...
Login or Create an Account to see details.
Manager
Future Outlook
We don’t feel nickel-and-dimed by IBM Watson Health at all. I definitely feel like we are getting a...
Login or Create an Account to see details.
Analyst/Coordinator
Implementation and Training
We begged IBM for more training to be able to do something ourselves, and we haven’t heard anything....
Login or Create an Account to see details.
Analyst/Coordinator
Sales and Contracting
I haven't seen promotion from IBM, so I can’t say whether the product works as promoted. IBM talks...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
I could live without Merge Cardio and use a workaround. The product does support our integration...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
IBM’s cardio product gets a low score for the functionality meeting our needs. There are certain...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
I don't engage much with IBM’s support. I usually engage with one of my team members, but I think...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
IBM has been getting executively more involved lately but not because of cardiology. IBM is working...
Login or Create an Account to see details.
Analyst/Coordinator
Lessons Learned
I would be very unlikely to recommend IBM. I have warned people, who have run out of engagements.
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
Merge Cardio does the job and stays quiet, but my overall satisfaction is lower with it than with...
Login or Create an Account to see details.
Analyst/Coordinator
Other Observations & Comments
I have my doubts with IBM and the cardio suite in terms of being part of our long-term plans. That...
Login or Create an Account to see details.
Analyst/Coordinator
Relationship
IBM is lacking in terms of doing what they say they will do in a timely fashion. IBM has been the...
Login or Create an Account to see details.
Analyst/Coordinator
Functionality and Upgrades
We haven’t upgraded the IBM product in a long while. There was a very important thing I was looking...
Advanced Filters
Featured Reports
Preferences
Give your feedback