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Merge Cardio
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
VP/Other Executive
Merge Cardio may be part of our long-term plans, but that depends on whether we can get another...
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VP/Other Executive
IBM Watson Health has gotten better about keeping promises, but we are struggling with the app. If...
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VP/Other Executive
The upgrade paths are difficult. IBM Watson Health is barely meeting the basic requirements for...
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Manager
Something happened during the implementation, but the issue was rectified. There is always something...
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Manager
We would like to have the availability and the time from IBM Watson Health to sit down, analyze,...
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Manager
We haven't needed any training since the go-live. We received good training from IBM Watson Health....
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Manager
Merge Cardio is straightforward. I have seen some other PACS that don't flow well, but this system's...
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Manager
IBM Watson Health reaches out to us anytime there is something new that we need or that we could...
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Manager
IBM Watson Health’s support is good. Every time I call, the people I talk to are knowledgeable about...
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Manager
Merge Cardio could be cheaper. Everyone wants to save money somehow, but sometimes that isn't...
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Director
The product has been great over the years, but we are seeing a lot of significant challenges with...
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Director
There is a lack of integration components in the system. The vendor is pretty good about bolting...
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Director
We have had other tools in place for a long time that supposedly monitor, but we have had servers...
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Director
The vendor has had a lot of turnover with this product. The important things is getting the right...
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Director
The system is outdated in its looks and functionality. There is plenty of room for improvement. It...
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Director
IBM's project manager and resources have an inability to understand the needs of the organization....
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Manager
If the vendor's support people don't know an answer, then they will always try to get back to us...
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Manager
When we last upgraded the solution, we had some problems with migration. The system is a little...
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VP/Other Executive
Some integration limitations are prompting the department to look around at other options. However,...
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Manager
Merge Cardio is a solid solution. It works well with our enterprise imaging suite. Merge Cardio has...
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Manager
The integration is really strong between Merge Cardio and our EMR, our hemo system, and our other...
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Analyst/Coordinator
In terms of the product’s web interface, I don't feel like I have to wait a long time for images to...
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Analyst/Coordinator
I would lean toward not buying the product again. The caveat to that is that I really don't have...
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Analyst/Coordinator
When we were trying to filter the list of patients of a certain physician and searched for the...
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Manager
The vendor has very good support. When I pick up the phone, I get through quickly. The support...
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Manager
The solution is very user friendly. The setup and the layout of the programs are straightforward. We...
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Manager
Merge Cardio produces great structured reports and has a nice, streamlined workflow. It technically...
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Manager
Merge Cardio's workflow steps are very particular. Users have to be highly cognizant to do every...
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Manager
As far as the system's tangible outcomes go, reporting is more efficient in Merge Cardio than it was...
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Manager
We are not really happy with some things with Merge Healthcare. We are looking at other solutions...
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Manager
There have been a lot of times where the vendor has promised to keep up with industry standards, and...
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Manager
The vendor doesn’t nickel-and-dime us to death on a lot of the issues that we have. There are some...
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Manager
On the cardio side, the solution is a very solid product. However, I think the vendor could do a...
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Manager
The vendor has always been good about working together with us as far as finding a solution goes....
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Manager
We are wanting to move over to another vendor's product for reporting, and IBM Watson Health doesn’t...
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Manager
Merge Cardio is a solid and stable solution. We use multiple modules, and we have adopted structured...
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Manager
The support that we have received from the vendor for Merge Cardio has been solid. The vendor's...
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Manager
While Merge Cardio has good functionality, we haven't seen a lot of new developments or added...
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Manager
We have received really good support from IBM Watson Health's executive team. We also have a strong...
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VP/Other Executive
IBM Watson Health is very approachable for training, and they have online learning classes. We had...
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VP/Other Executive
We find Merge Cardio to be very user friendly. The exchanges that we have with some of our...
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VP/Other Executive
We have had problems with Merge Cardio. We are trying to get IBM Watson Health to make Merge Cardio...
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Analyst/Coordinator
Every time we come up with something that we see as an issue or something that we would like to try,...
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Manager
There were some leadership changes with our account representative for Merge Cardio, and we just get...
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Manager
Merge Cardio is a little bit more streamlined. It doesn’t make much sense, but it is streamlined.
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Manager
The vendor delivers new technology, but it is hard to implement.
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Manager
Early on, we asked that the system be able to export discrete values to our EMR using an HL7...
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Manager
It is likely that we will replace Merge Cardio in the future. We want to have an enterprise solution....
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Manager
The support that we get from IBM Watson Health isn't too bad, but the vendor isn't very proactive.
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Manager
I don't think that IBM Watson Health has changed their application a whole lot since we got it. It...
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Manager
Part of the vendor model is to get as much money for everything they can, and I totally get that. I...
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Manager
IBM Watson Health has ongoing training for Merge Cardio a few weeks each month. The quality is...
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Manager
I like the structured reporting in Merge Cardio a lot better than that of other programs. I find the...
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Manager
We have great executive involvement from IBM Watson Health. I want the support people to be better....
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Manager
Merge Cardio is good, suitable, and up to date, but anytime we need to change the structured reports...
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Manager
For Merge Cardio, we had an account manager, but the vendor took that role away and transitioned the...
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Manager
Unfortunately, we recently upgraded, and it was bad. We were supposed to move up to a new version...
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Manager
I think we are spending more money with Merge on all the resources it takes to keep the system...
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Manager
Regarding Merge, I would tell a peer to invest in product development. We have some old systems that...
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Manager
There are several examples where IBM Watson Health tends to have a revolving door with support....
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Manager
We are not officially moving away from Merge Cardio, but as we get new technology and new...
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Manager
IBM Watson Health could improve their structured reporting. The concept of structured reporting is...
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Director
We are not sure whether we will keep Merge Cardio because we have considered looking at what our EMR...
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Analyst/Coordinator
We would like to have the ability to manage every aspect of the templates in Merge Cardio rather...
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Analyst/Coordinator
Merge Cardio has been painful to upgrade, but things are starting to smooth out, and we are seeing...
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Analyst/Coordinator
We saw support drop, and we had some struggles, but to their credit, we had a leader get involved...
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Analyst/Coordinator
This past year has been a better year for IBM Watson Health. I will give them credit for working...
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Analyst/Coordinator
Merge Cardio is workhorse. It is never down, and it is scalable as we grow and push more. I have had...
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Analyst/Coordinator
IBM Watson Health is held back by their product's inability to be tailored to specialty care areas....
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Analyst/Coordinator
IBM Watson Health's support people are a good group to work with. The engineers we interact with are...
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Manager
Merge Cardio works well. It has structured reporting, so we are able to modify the system when we...
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Manager
I don't think that the vendor's most recent upgrade made much of a difference. I would like the...
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VP/Other Executive
Merge Cardio's structured reporting is appropriately geared to our specialty. The integration of the...
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VP/Other Executive
I would like to have the ability to design our own ad hoc reports rather than having to make a...
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VP/Other Executive
When we have a service or support issue, it is usually very easy to get the vendor involved, even on...
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VP/Other Executive
Merge Cardio's uptime and availability are quite high. It is very unusual for us to have the...
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Manager
Merge Cardio is user friendly, but the ease of use could be improved. There are too many steps...
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Analyst/Coordinator
There are some things that IBM Watson Health could have done better with Merge Cardio. When they set...
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Analyst/Coordinator
Merge Cardio is a standalone solution. It does what it is supposed to do, but it isn't integrated...
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Analyst/Coordinator
My sales tech person at IBM Watson Health is very responsive. That person has responded on the same...
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Analyst/Coordinator
We have a lot of interactions with outside hospitals sending films. That can be difficult to do with...
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Director
We went from films and VHS to Merge Cardio, and I don't have a lot of experience with other imaging...
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Director
I like IBM Watson Health's hemo product a little bit better than Merge Cardio. Their hemo product is...
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Analyst/Coordinator
The strength of Merge Cardio is the ease of use. It basically does what it is supposed to, and it...
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Analyst/Coordinator
We haven’t had downtime since we got Merge Cardio. We have had a few issues with it, but we don't...
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Analyst/Coordinator
If there is anything I would like to see improved, the main thing would be for the logging and...
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Manager
Merge Cardio is like any other product. It has its pros and cons. I am familiar with other PACS...
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Director
There are so many other systems that we also use for cardio, depending on the scanners and the...
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Director
The vendor is very good at avoiding charging for every little thing with Merge Cardio. The pricing...
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Manager
Merge Cardio is a pretty straightforward product. There isn't much to say about it; it is a decent...
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Manager
I have support contracts that cover any maintenance. Everything is included in the support contract,...
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Manager
We just don't get new technology from IBM Watson Health. It just is what it is with Merge Cardio....
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Manager
In our organization, things move really slowly. It is not like I can tell my manager that we don't...
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Manager
The support seems good, but I don't know whether that is from IBM Watson Health; I think the support...
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Director
Merge Cardio is a good system. We have a great relationship with IBM Watson Health. We have several...
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Director
I like how well all of our IBM Watson Health products work together. We can configure them, and we...
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Manager
Merge Cardio is solid and, in our opinion, better than anything else out there. We have looked at...
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Manager
The support is good, and the Merge Cardio team understands cardiology as well as our organization....
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Manager
We have had some people go through the training in the past year, and the Merge Cardio team did a...
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Manager
The system is a little unstable at times. It is not as stable as other products are. There is a...
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Manager
The vendor has kept their promises. The system works how the vendor sold it to us.
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Manager
When it comes to adding new configurations to the system, the vendor does nickel-and-dime us. The...
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Manager
From an infrastructure standpoint, the system is pretty straightforward to implement, maintain, and...
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Manager
The reporting is a hassle because it takes so long to put together. But that is not a knock on IBM...
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Director
Merge Cardio has been a solid product from the get-go. The only big issue we have trouble with is...
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Director
With our previous salesperson, whenever we asked for a quote, that person always added on project...
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Director
The vendor currently keeps their promises, but previously, they didn't. Things have changed within...
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Director
The vendor has kept the interface pretty consistent over the years. Even with upgrades, it hasn't...
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Analyst/Coordinator
When we implement a new vendor in a few years, Merge Cardio will be replaced. I have to do some deep...
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Analyst/Coordinator
IBM Watson Health avoids charging for every little thing because of our contract.
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Analyst/Coordinator
IBM Watson Health is extremely responsive to any needs that we have in terms of support. That is...
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Analyst/Coordinator
Merge Cardio does what we need it to do. The data is all there. It gets tabulated, and the reports...
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Manager
For the facilities that currently have Merge Cardio, we are going to maintain the systems and the...
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Manager
Merge was just a little too late in the game when it came to their reporting. We have a relationship...
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Manager
As far as receiving our ROI from Merge, there is a lot of hard work on our side. We have a team that...
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Manager
Merge can train us how to do things. Their system is not very proprietary. There are some reporting...
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