Privacy Monitor (formerly Maize Analytics) Commentary
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Kaleb Harris
Research Director
KLAS Research Director - Kaleb Harris
 
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User Commentary

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Director

Product, Value

Privacy Monitor is a very good product that allows for a lot of end-user control. We appreciate...

Jan 2024
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Director

Loyalty, Relationship

Our team has had to actively review data logs to ensure that we are working with good data so that...

Jan 2024
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Director

Loyalty

We are looking into whether we want to jump ship from the system. Maize Analytics was gobbled up by...

Jan 2024
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Director

Product

We can go into the system and tinker to get greater control than other systems will allow. However,...

Jan 2024
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Director

Operations

Imprivata did an excellent job with training. Their training was comprehensive, technical, and...

Jan 2024
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Director

Loyalty, Value

When we were shopping for a system, Privacy Monitor was essentially the same price as another...

Jan 2024
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Director

Loyalty

Things started out a bit bumpy because the vendor is so large, but we are getting the hang of things...

Jan 2024
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Director

Loyalty

Our volumes are so large because of the number of users that we have. When we looked at the system...

Jan 2024
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Director

Product

I have started using the system for other things, so when I'm looking at who accesses medical...

Jan 2024
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Director

Relationship, Product

Being able to access and monitor the system has been a good experience. We can see patients and...

Jan 2024
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Director

Product, Value

Privacy Monitor allows us to monitor the appropriate use of our EMR systems, and it is focused...

Jan 2024
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Director

Product

Privacy Monitor’s monitoring reports are highly customizable, and Imprivata also offers a standard...

Jan 2024
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Director

Relationship

Acquisitions concerning Imprivata have been seamless and haven’t had any impact on our use of the...

Jan 2024
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Director

Relationship

Imprivata is really responsive when we have any questions or concerns. They contact us regularly to...

Jan 2024
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Director

Relationship, Product

We have had challenges in integrating Privacy Monitor with some of our service lines and systems,...

Jan 2024
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Director

Product

I don't know whether we use Privacy Monitor as actively as other organizations do, but it has helped...

Dec 2023
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Director

Relationship

Imprivata’s support team is very responsive, and they try to get things figured out for us. There...

Dec 2023
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Director

Operations, Product

I think Privacy Monitor could do more for us, but it is more of a problem on our side. The setup in...

Dec 2023
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Director

Value

I would not buy Privacy Monitor again. There are other solutions out there that might be better....

Dec 2023
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Director

Loyalty

Imprivata is going to enhance the Privacy Monitor program. They might have something new and...

Dec 2023
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Manager

Culture, Relationship, Product

We have had some issues with Imprivata that we are still working through. At one point, one of the...

Nov 2023
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Manager

Operations

When we first implemented the system, the vendor was amazing. Their executives spoke with us quite a...

Nov 2023
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Manager

Relationship, Operations, Product

We have had some complications with the system lately, and those have been hard to work through....

Nov 2023
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Manager

Operations

The vendor does constant upgrades, and I am not sure what their vision is. I don't know whether they...

Nov 2023
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Manager

Relationship

The vendor is quick to respond to us and set up meetings. We work with one person from Imprivata in...

Nov 2023
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Director

Product

Privacy Monitor is super easy to use, and it gives me great oversight on patient access activities....

Nov 2023
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VP/Other Executive

Product, Value

SecureLink Privacy Monitor has made privacy monitoring more efficient for the majority of our...

Oct 2023
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VP/Other Executive

Operations

When we started our implementation project with Imprivata, their team continued to work with us when...

Oct 2023
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VP/Other Executive

Operations

Our initial training with Imprivata was great. I don't know whether Imprivata offers any webinars,...

Oct 2023
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VP/Other Executive

Product

To get data out of the system, users have to log in and copy, paste, or download different reports....

Oct 2023
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VP/Other Executive

Operations, Product

SecureLink Privacy Monitor is a very complex tool, and it takes some time to learn the ins and outs...

Oct 2023
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VP/Other Executive

Relationship

The attentiveness and responsiveness of the system have been fantastic, and our relationship with...

Oct 2023
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VP/Other Executive

Value

At the end of the day, no one will touch the solution as far as its price is concerned. We got a...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

Maize Analytics was bought by SecureLink, and SecureLink was bought by Imprivata. Imprivata is now a...

Oct 2023
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VP/Other Executive

Value

Before we went with the new features in SecureLink Privacy Monitor, we wanted to make sure we didn't...

Oct 2023
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VP/Other Executive

Loyalty

We have not broadened the use of Imprivata's solution yet, but there are some new features in...

Oct 2023
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VP/Other Executive

Loyalty

Before Imprivata acquired the FairWarning product, we didn't really like the product at all. That...

Oct 2023
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VP/Other Executive

Product

We have seen better reporting capabilities in SecureLink Privacy Monitor, and our dashboards are...

Oct 2023
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VP/Other Executive

Relationship

As far as executive involvement with Imprivata goes, we really haven't had that much interaction...

Oct 2023
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Director

Relationship

Imprivata’s customer service is excellent. Anytime we reach out with a question, we get quick...

Sep 2023
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Director

Loyalty, Relationship, Product

The vendor could improve their ability to pull metrics or data out into usable reports, and I think...

Sep 2023
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Director

Product

We have improved how we use some of the product's more advanced technology or access anomaly...

Sep 2023
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Director

Loyalty, Relationship

I haven't noticed anything different since Imprivata bought the product. We are still contacting the...

Sep 2023
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Director

Relationship

The vendor is easy to work with. They listen to us and then put our stuff on our list. They don't...

Sep 2023
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Analyst/Coordinator

Relationship

The executive involvement has gone down now that the vendor is Imprivata because Imprivata does...

Aug 2023
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Analyst/Coordinator

Product

Our experience with Imprivata has been good overall. SecureLink Privacy Monitor has given us good...

Aug 2023
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Analyst/Coordinator

Operations

If we ask a question about bringing in a new external organization, it takes a while to set up the...

Aug 2023
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Analyst/Coordinator

Product

SecureLink Privacy Monitor’s overall quality is very high. SecureLink Privacy Monitoring gives us an...

Aug 2023
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Analyst/Coordinator

Product, Value

SecureLink Privacy Monitor is highly driving tangible outcomes. I run multiple searches and sort...

Aug 2023
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Analyst/Coordinator

Operations

Setting up the implementation is challenging. Once it is set up, things go well. We have a project...

Aug 2023
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Analyst/Coordinator

Product

The integration is not good. SecureLink Privacy Monitor is an old program, and some nuances limit...

Aug 2023
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VP/Other Executive

Loyalty, Value

We did an RFP with several different vendors, and SecureLink Privacy Monitor was exactly what we...

Jun 2023
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VP/Other Executive

Operations

We had some challenges in the beginning, but our implementation of SecureLink Privacy Monitor went...

Jun 2023
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VP/Other Executive

Product

Overall, I am pleased with SecureLink Privacy Monitor. There is a lot of flexibility in the tool,...

Jun 2023
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VP/Other Executive

Loyalty, Product

SecureLink Privacy Monitor is user friendly. It provides us with the ability to assess and preserve...

Jun 2023
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VP/Other Executive

Relationship

Imprivata’s support is excellent. We also get ongoing notices, so their proactiveness is really good....

Jun 2023
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VP/Other Executive

Relationship

We don’t have a problem escalating issues with Imprivata. The vendor’s leadership was heavily...

Jun 2023
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Director

Operations, Product

With SecureLink Privacy Monitor, I am able to proactively see the way people are using the EHR;...

Jun 2023
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Director

Relationship

It has been a long time since I have needed any web support. Imprivata is pretty responsive when I...

Jun 2023
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Director

Product

Some of the time stamping in the product is a little confusing and could be better. It is pulled...

Jun 2023
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Director

Operations, Product, Value

We have been able to identify whether there have been breaches. The vendor has been able to help us...

Jun 2023
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Director

Product, Value

The system reduces inappropriate access because people are aware they are being monitored, and we...

May 2023
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Director

Relationship, Value

Imprivata is now the owner of the product, but the price we negotiated when we were with Maize...

May 2023
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Director

Relationship, Product

Imprivata has done a few exchanges of data that they have had to do upgrades with, and they have...

May 2023
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Director

Relationship

We get quick responses and turnaround times from Imprivata. If the support person I speak to is...

May 2023
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Analyst/Coordinator

Relationship

We have had some issues that could have been prevented if the vendor had just sent us an alert. The...

Apr 2023
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Analyst/Coordinator

Product

The Maize Analytics product is only interoperable with a couple of systems, but those are the ones...

Apr 2023
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Analyst/Coordinator

Relationship

I usually engage the vendor’s support team through email, but they are still pretty quick to respond....

Apr 2023
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Manager

Loyalty

We decided to go with SecureLink Privacy Monitor because we needed help with reviewing transactions,...

Apr 2023
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Manager

Operations

Imprivata did a great job with the optimization of SecureLink Privacy Monitor. They did a great job...

Apr 2023
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Manager

Product

One thing that I would like in SecureLink Privacy Monitor is basically a custom report builder where...

Apr 2023
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Director

Product

SecureLink Privacy Monitor performs the access auditing that we need it to do; that is the key...

Apr 2023
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Director

Relationship

We are very happy with the customer service and support that we get. Every time we have ever...

Mar 2023
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Director

Product

We should be using the system more proactively, but the system has a fantastic capability of running...

Mar 2023
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Director

Loyalty, Operations, Product

With SecureLink Privacy Monitor, it feels like there is an ongoing update. There are endless new...

Mar 2023
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Director

Operations

It would be nice to have some sort of refresher training. I know that any time I ever have a...

Mar 2023
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