Privacy Monitor (formerly Maize Analytics) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Product, Value
A specific outcome we have seen from the system is knowing when people are accessing records that...
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Relationship
Imprivata's support is wonderful. Imprivata is a great company to work with. They are very...
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Product, Value
Privacy Monitor is a great tool. It has definitely proven itself to be a benefit in our environment,...
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Product
We use Privacy Monitor in a two-factor way. One is the analytics piece, and it does very well. The...
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Product
We have to build the algorithms in Privacy Monitor, and we have to set criteria for those...
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Relationship
Imprivata does respond to help desk issues, but sometimes the issues can be complicated, so it is...
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Product
Privacy Monitor is fairly easy, but there are some weird unique things that take a while to get used...
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Loyalty, Product
From the user perspective and what we did with the investigation pieces, we knew that Privacy...
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Operations
The implementation process of Privacy Monitor seemed to be a fairly easy transition. We were merging...
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Loyalty, Product
There are not really that many options for this type of software, and when we have already...
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Relationship, Operations
Imprivata has done a good job of promoting the product. I think they recognize that they can't do a...
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Product
We have had challenges with integrating Maize Analytics across the board, even with systems that...
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Product
The product is very manually driven, and that has especially been true in the last year or so. We...
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Product
With Maize Analytics, we sometimes need proof points of our pain. There are no drop-down menus in...
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Product
Even though it is time consuming, I think we can isolate some findings in Maize Analytics. Part of...
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Loyalty
I need more information to evaluate Imprivata's future, so we will see how the vendor does with the...
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Relationship
The executive from Imprivata who we used to interact with is no longer involved. There have been...
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Loyalty, Relationship
Maize Analytics has lost some of its usefulness, and its support is at the end of its life. A lot of...
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Loyalty
We recently had a meeting with Imprivata, and we aren't really happy with them. We may actually move...
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Product
With Maize Analytics, we get access to basic things, like anomaly hits and anomaly detection.
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Relationship
Imprivata is responsive. Their system is really slow and ineffective. We receive pretty good...
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Relationship, Operations
There have been some changes in Imprivata team members. The first person we worked with when we came...
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Relationship, Operations
I wouldn't even know who our main point person is. Typically I reach out to someone we worked with...
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Product
There could be some room for improvement with colleague access in Privacy Monitor. Some incidents...
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Culture, Relationship, Value
When we have to reach out for customer service at Imprivata, I do not believe we are billed for...
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Product, Value
With the Maize Analytics tool, we have been able to proactively monitor different privacy issues...
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Product
We have had some instances come up that should have been detected in the Maize Analytics tool before...
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Loyalty, Relationship
We would like the product to be part of our long-term plans. We have a great relationship with the...
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Product
Privacy Monitor has been working well. We get a good number of results from our self-access report,...
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Relationship
We had a significant issue with Maize Analytics' customer service. For some reason, there was an...
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Loyalty, Relationship
We like working with Privacy Monitor. We have been with Imprivata for years now. Maize Analytics was...
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Product
With the VIP piece, we can have Privacy Monitor scan local newspapers and things, but it is still...
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Culture, Value
The vendor has gone above and beyond. They recently worked with us on something without charging us....
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Relationship
We are a very innovative healthcare system, so some of the activities we are doing are potentially...
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Product
The system was developed to do certain things, so it is limited to only doing those things. I would...
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Product
I haven't seen a lot of new technology, but the current technology is working okay. There is...
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Operations
Imprivata has quite a bit of webinars and things, but it would be nice if there were a module for...
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Relationship
I haven't had to work with anybody in quite some time. However, when I contact the vendor, they are...
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Loyalty
There will be some significant upgrades if the vendor branches out with FairWarning. There might be...
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Product
I like a lot about the product. Before we had it, we had no way to monitor our staff. We had a very...
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Product
With the product, we can proactively monitor how employees use the EMR. Before, everything was...
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Product, Value
Privacy Monitor is a very good product that allows for a lot of end-user control. We appreciate...
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Loyalty, Relationship
Our team has had to actively review data logs to ensure that we are working with good data so that...
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Loyalty
We are looking into whether we want to jump ship from the system. Maize Analytics was gobbled up by...
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Product
We can go into the system and tinker to get greater control than other systems will allow. However,...
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Operations
Imprivata did an excellent job with training. Their training was comprehensive, technical, and...
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Loyalty, Value
When we were shopping for a system, Privacy Monitor was essentially the same price as another...
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Loyalty
Things started out a bit bumpy because the vendor is so large, but we are getting the hang of things...
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Loyalty
Our volumes are so large because of the number of users that we have. When we looked at the system...
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Product
I have started using the system for other things, so when I'm looking at who accesses medical...
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Relationship, Product
Being able to access and monitor the system has been a good experience. We can see patients and...
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Product, Value
Privacy Monitor allows us to monitor the appropriate use of our EMR systems, and it is focused...
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Product
Privacy Monitor’s monitoring reports are highly customizable, and Imprivata also offers a standard...
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Relationship
Acquisitions concerning Imprivata have been seamless and haven’t had any impact on our use of the...
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Relationship
Imprivata is really responsive when we have any questions or concerns. They contact us regularly to...
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Relationship, Product
We have had challenges in integrating Privacy Monitor with some of our service lines and systems,...
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Product
I don't know whether we use Privacy Monitor as actively as other organizations do, but it has helped...
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Relationship
Imprivata’s support team is very responsive, and they try to get things figured out for us. There...
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Operations, Product
I think Privacy Monitor could do more for us, but it is more of a problem on our side. The setup in...
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Value
I would not buy Privacy Monitor again. There are other solutions out there that might be better....
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Loyalty
Imprivata is going to enhance the Privacy Monitor program. They might have something new and...
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Culture, Relationship, Product
We have had some issues with Imprivata that we are still working through. At one point, one of the...
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Operations
When we first implemented the system, the vendor was amazing. Their executives spoke with us quite a...
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Relationship, Operations, Product
We have had some complications with the system lately, and those have been hard to work through....
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Operations
The vendor does constant upgrades, and I am not sure what their vision is. I don't know whether they...
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Relationship
The vendor is quick to respond to us and set up meetings. We work with one person from Imprivata in...
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Product
Privacy Monitor is super easy to use, and it gives me great oversight on patient access activities....
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Product, Value
SecureLink Privacy Monitor has made privacy monitoring more efficient for the majority of our...
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Operations
When we started our implementation project with Imprivata, their team continued to work with us when...
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Operations
Our initial training with Imprivata was great. I don't know whether Imprivata offers any webinars,...
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Product
To get data out of the system, users have to log in and copy, paste, or download different reports....
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Operations, Product
SecureLink Privacy Monitor is a very complex tool, and it takes some time to learn the ins and outs...
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Relationship
The attentiveness and responsiveness of the system have been fantastic, and our relationship with...
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Value
At the end of the day, no one will touch the solution as far as its price is concerned. We got a...
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Loyalty, Relationship
Maize Analytics was bought by SecureLink, and SecureLink was bought by Imprivata. Imprivata is now a...
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Value
Before we went with the new features in SecureLink Privacy Monitor, we wanted to make sure we didn't...
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Loyalty
We have not broadened the use of Imprivata's solution yet, but there are some new features in...
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Loyalty
Before Imprivata acquired the FairWarning product, we didn't really like the product at all. That...
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Product
We have seen better reporting capabilities in SecureLink Privacy Monitor, and our dashboards are...
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Relationship
As far as executive involvement with Imprivata goes, we really haven't had that much interaction...
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Relationship
Imprivata’s customer service is excellent. Anytime we reach out with a question, we get quick...
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Loyalty, Relationship, Product
The vendor could improve their ability to pull metrics or data out into usable reports, and I think...
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Product
We have improved how we use some of the product's more advanced technology or access anomaly...
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Loyalty, Relationship
I haven't noticed anything different since Imprivata bought the product. We are still contacting the...
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Relationship
The vendor is easy to work with. They listen to us and then put our stuff on our list. They don't...
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Relationship
The executive involvement has gone down now that the vendor is Imprivata because Imprivata does...
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Product
Our experience with Imprivata has been good overall. SecureLink Privacy Monitor has given us good...
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Operations
If we ask a question about bringing in a new external organization, it takes a while to set up the...
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Product
SecureLink Privacy Monitor’s overall quality is very high. SecureLink Privacy Monitoring gives us an...
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Product, Value
SecureLink Privacy Monitor is highly driving tangible outcomes. I run multiple searches and sort...
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Operations
Setting up the implementation is challenging. Once it is set up, things go well. We have a project...
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Product
The integration is not good. SecureLink Privacy Monitor is an old program, and some nuances limit...
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