Privacy Monitor (formerly Maize Analytics) Commentary
Filtered view: All

Subject Expert
Jaren Day
Research Director
KLAS Research Director - Jaren Day
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Product

We have been working with Imprivata to get better custom reports. We have multiple hospitals, so we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

We have had to downsize, so we had to do a little negotiation with Imprivata about price...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Using Privacy Monitor, we get more awareness in general about privacy and HIPAA compliance across...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We still pull our own data about the volume of incidents and things like that, and we don’t use...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have to reach out to Imprivata now. They used to reach out to ask how we were doing, but now we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

A specific outcome we have seen from the system is knowing when people are accessing records that...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Imprivata's support is wonderful. Imprivata is a great company to work with. They are very...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Privacy Monitor is a great tool. It has definitely proven itself to be a benefit in our environment,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We use Privacy Monitor in a two-factor way. One is the analytics piece, and it does very well. The...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have to build the algorithms in Privacy Monitor, and we have to set criteria for those...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Imprivata does respond to help desk issues, but sometimes the issues can be complicated, so it is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Privacy Monitor is fairly easy, but there are some weird unique things that take a while to get used...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

From the user perspective and what we did with the investigation pieces, we knew that Privacy...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The implementation process of Privacy Monitor seemed to be a fairly easy transition. We were merging...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

There are not really that many options for this type of software, and when we have already...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Imprivata has done a good job of promoting the product. I think they recognize that they can't do a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have had challenges with integrating Maize Analytics across the board, even with systems that...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product is very manually driven, and that has especially been true in the last year or so. We...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

With Maize Analytics, we sometimes need proof points of our pain. There are no drop-down menus in...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Even though it is time consuming, I think we can isolate some findings in Maize Analytics. Part of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

I need more information to evaluate Imprivata's future, so we will see how the vendor does with the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The executive from Imprivata who we used to interact with is no longer involved. There have been...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

Maize Analytics has lost some of its usefulness, and its support is at the end of its life. A lot of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We recently had a meeting with Imprivata, and we aren't really happy with them. We may actually move...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

With Maize Analytics, we get access to basic things, like anomaly hits and anomaly detection.

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Imprivata is responsive. Their system is really slow and ineffective. We receive pretty good...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

There have been some changes in Imprivata team members. The first person we worked with when we came...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I wouldn't even know who our main point person is. Typically I reach out to someone we worked with...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There could be some room for improvement with colleague access in Privacy Monitor. Some incidents...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Value

When we have to reach out for customer service at Imprivata, I do not believe we are billed for...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

With the Maize Analytics tool, we have been able to proactively monitor different privacy issues...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have had some instances come up that should have been detected in the Maize Analytics tool before...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We would like the product to be part of our long-term plans. We have a great relationship with the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Privacy Monitor has been working well. We get a good number of results from our self-access report,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We had a significant issue with Maize Analytics' customer service. For some reason, there was an...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

We like working with Privacy Monitor. We have been with Imprivata for years now. Maize Analytics was...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With the VIP piece, we can have Privacy Monitor scan local newspapers and things, but it is still...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

The vendor has gone above and beyond. They recently worked with us on something without charging us....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We are a very innovative healthcare system, so some of the activities we are doing are potentially...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system was developed to do certain things, so it is limited to only doing those things. I would...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I haven't seen a lot of new technology, but the current technology is working okay. There is...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Imprivata has quite a bit of webinars and things, but it would be nice if there were a module for...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I haven't had to work with anybody in quite some time. However, when I contact the vendor, they are...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

There will be some significant upgrades if the vendor branches out with FairWarning. There might be...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like a lot about the product. Before we had it, we had no way to monitor our staff. We had a very...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With the product, we can proactively monitor how employees use the EMR. Before, everything was...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Privacy Monitor is a very good product that allows for a lot of end-user control. We appreciate...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Our team has had to actively review data logs to ensure that we are working with good data so that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We are looking into whether we want to jump ship from the system. Maize Analytics was gobbled up by...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We can go into the system and tinker to get greater control than other systems will allow. However,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Imprivata did an excellent job with training. Their training was comprehensive, technical, and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

When we were shopping for a system, Privacy Monitor was essentially the same price as another...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Things started out a bit bumpy because the vendor is so large, but we are getting the hang of things...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Our volumes are so large because of the number of users that we have. When we looked at the system...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I have started using the system for other things, so when I'm looking at who accesses medical...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Being able to access and monitor the system has been a good experience. We can see patients and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Privacy Monitor allows us to monitor the appropriate use of our EMR systems, and it is focused...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Privacy Monitor’s monitoring reports are highly customizable, and Imprivata also offers a standard...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Acquisitions concerning Imprivata have been seamless and haven’t had any impact on our use of the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Imprivata is really responsive when we have any questions or concerns. They contact us regularly to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have had challenges in integrating Privacy Monitor with some of our service lines and systems,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I don't know whether we use Privacy Monitor as actively as other organizations do, but it has helped...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Imprivata’s support team is very responsive, and they try to get things figured out for us. There...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

I think Privacy Monitor could do more for us, but it is more of a problem on our side. The setup in...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I would not buy Privacy Monitor again. There are other solutions out there that might be better....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Imprivata is going to enhance the Privacy Monitor program. They might have something new and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship, Product

We have had some issues with Imprivata that we are still working through. At one point, one of the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

When we first implemented the system, the vendor was amazing. Their executives spoke with us quite a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations, Product

We have had some complications with the system lately, and those have been hard to work through....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The vendor does constant upgrades, and I am not sure what their vision is. I don't know whether they...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor is quick to respond to us and set up meetings. We work with one person from Imprivata in...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Privacy Monitor is super easy to use, and it gives me great oversight on patient access activities....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles



​