Privacy Monitor (formerly Maize Analytics) Commentary
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Subject Expert
Jaren Day
Research Director
Commentary Summary
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User Commentary
Product
I would like to see the dashboarding be more helpful and quick in terms of drilling down to what...
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Relationship
We are finding things a lot, sending them to Imprivata, and letting the vendor know of issues, and...
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Operations
Privacy Monitor is not as intuitive as some tools that some of our folks have used, but I have only...
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Product, Value
Privacy Monitor allows us to fulfill a requirement. We can pull meaningful data from it should we...
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Loyalty, Value
When we negotiate with Imprivata to try and get some sites on Privacy Monitor, the vendor kind of...
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Product, Value
For us, Privacy Monitor has helped with some of the main things that we are capturing, like coworker...
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Value
Privacy Monitor has significantly helped us reduce our privacy incidents, such as employees...
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Product
The tool is good at monitoring snooping for neighbors and family. Even if a person has moved, the...
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Loyalty
Imprivata's solution is working well. We would like to explore more types of snooping to monitor. We...
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Culture
I can't say that I have had much of any vendor executive involvement. We did when the product first...
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Product
Privacy Monitor was never really promoted to me. It was just there, but I was surprised by some of...
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Loyalty
If there are no new solutions over the next year, then my satisfaction will probably decline. All I...
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Loyalty, Value
We weren't in the market for this system. Our cybersecurity team got it for their purposes, and then...
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Product
Imprivata’s governance reports could use significant improvement. I have not been able to run one of...
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Product, Value
I would rate the product's ability to drive outcomes higher if the product were worth the effort the...
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Relationship, Operations
Imprivata has always been very responsive and happy to help us with anything, and they do things...
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Product
We have identified some inappropriate access. I couldn't even say how many investigations have...
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Relationship
I would have to give Imprivata a very low rating for proactive service. We are running reviews each...
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Value
When Maize Analytics is functioning the way it should, it is a fantastic tool. It gets us the...
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Relationship
Executive involvement has been almost nonexistent since the vendor became Imprivata. When they were...
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Product
When Maize Analytics is functioning, it is a very helpful tool for supporting our goals. It supports...
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Relationship
We have seen a few interesting items with Imprivata's support. One is a lack of communication. We...
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Operations, Product, Value
Once a user gets acquainted with the system, the system is very easy to use. However, it takes a bit...
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Relationship
I don't know whether it is still the case, but we learned that for Maize Analytics, an individual IT...
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Product, Value
When the system works, it does exactly what it should. Our issues aren't because of the tool's...
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Loyalty
In the long term, we may stay with Imprivata, but we will not be on Maize Analytics. We have had a...
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Product
Maize Analytics is great, but it doesn't always run. It has frequent data availability and data...
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Operations
The vendor was Maize Analytics at the time of our implementation, and their implementation services...
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Culture, Loyalty, Product
Privacy Monitor is primarily used by our privacy officer to make sure we are compliant when it comes...
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Loyalty
Imprivata's acquisition of FairWarning has come with some challenges. At one point, we even...
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Relationship
Imprivata is a good company to work with. Imprivata's support people are very responsive. They are...
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Operations
Interestingly enough, we don't get much training from Imprivata. I have heard feedback from our...
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Culture, Loyalty, Value
The only factor that could have an impact on whether we stay with Imprivata is that we were notified...
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Relationship, Product
I have been pleased with the product overall. If and when we need help, Imprivata is usually...
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Product
There have been two different areas where we have had some challenges with integrating and...
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Product, Value
The product helps us manage our privacy auditing and monitoring in an automated way and flags us so...
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Loyalty
We are satisfied with the product overall, but my overall satisfaction a year from now will really...
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Loyalty, Product
The reporting in Privacy Monitor is pretty slim, and currently, Imprivata does not have good...
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Product
We like how Privacy Monitor makes it easy for us to monitor questionable access and EMRs. We have...
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Loyalty
Privacy Monitor is missing some features, but Imprivata's new product is going to have those...
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Loyalty, Relationship
Imprivata takes a lot of feedback from their customers for the new products, and I think they are...
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Relationship
Since Imprivata acquired this solution, the support has been slower. Previously we could put the...
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Product, Value
My team manages Privacy Monitor, but there is honestly not much to manage. Privacy Monitor does what...
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Loyalty, Relationship
Since Imprivata has gotten a little bigger, the customer service has gotten a little slower. We...
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Product
Privacy Monitor is our only monitoring tool, so we catch all of our flags through the tool. All of...
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Loyalty
Imprivata is talking about an upgrade in the future that I'm kind of excited about. The upgrade will...
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Culture, Relationship
One of my complaints is the lack of response from Imprivata when we put a ticket in to try to come...
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Relationship, Operations
We used to have webinars with the vendor, and they would talk about different searches, other...
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Value
We would have to hire a full-time person if we did not have Privacy Monitor. It constantly shows us...
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Product
We have been working with Imprivata to get better custom reports. We have multiple hospitals, so we...
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Culture, Value
We have had to downsize, so we had to do a little negotiation with Imprivata about price...
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Relationship, Product
Using Privacy Monitor, we get more awareness in general about privacy and HIPAA compliance across...
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Loyalty, Product
We still pull our own data about the volume of incidents and things like that, and we don’t use...
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Relationship
We have to reach out to Imprivata now. They used to reach out to ask how we were doing, but now we...
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Product, Value
A specific outcome we have seen from the system is knowing when people are accessing records that...
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Relationship
Imprivata's support is wonderful. Imprivata is a great company to work with. They are very...
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Product, Value
Privacy Monitor is a great tool. It has definitely proven itself to be a benefit in our environment,...
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Product
We use Privacy Monitor in a two-factor way. One is the analytics piece, and it does very well. The...
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Product
We have to build the algorithms in Privacy Monitor, and we have to set criteria for those...
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Relationship
Imprivata does respond to help desk issues, but sometimes the issues can be complicated, so it is...
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Product
Privacy Monitor is fairly easy, but there are some weird unique things that take a while to get used...
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Loyalty, Product
From the user perspective and what we did with the investigation pieces, we knew that Privacy...
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Operations
The implementation process of Privacy Monitor seemed to be a fairly easy transition. We were merging...
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Loyalty, Product
There are not really that many options for this type of software, and when we have already...
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Relationship, Operations
Imprivata has done a good job of promoting the product. I think they recognize that they can't do a...
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Product
We have had challenges with integrating Maize Analytics across the board, even with systems that...
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Product
The product is very manually driven, and that has especially been true in the last year or so. We...
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Product
With Maize Analytics, we sometimes need proof points of our pain. There are no drop-down menus in...
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Product
Even though it is time consuming, I think we can isolate some findings in Maize Analytics. Part of...
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Loyalty
I need more information to evaluate Imprivata's future, so we will see how the vendor does with the...
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Relationship
The executive from Imprivata who we used to interact with is no longer involved. There have been...
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Loyalty, Relationship
Maize Analytics has lost some of its usefulness, and its support is at the end of its life. A lot of...
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Loyalty
We recently had a meeting with Imprivata, and we aren't really happy with them. We may actually move...
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Product
With Maize Analytics, we get access to basic things, like anomaly hits and anomaly detection.
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Relationship
Imprivata is responsive. Their system is really slow and ineffective. We receive pretty good...
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Relationship, Operations
There have been some changes in Imprivata team members. The first person we worked with when we came...
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Relationship, Operations
I wouldn't even know who our main point person is. Typically I reach out to someone we worked with...
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Product
There could be some room for improvement with colleague access in Privacy Monitor. Some incidents...
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Culture, Relationship, Value
When we have to reach out for customer service at Imprivata, I do not believe we are billed for...
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Product, Value
With the Maize Analytics tool, we have been able to proactively monitor different privacy issues...
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Product
We have had some instances come up that should have been detected in the Maize Analytics tool before...
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Loyalty, Relationship
We would like the product to be part of our long-term plans. We have a great relationship with the...
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Product
Privacy Monitor has been working well. We get a good number of results from our self-access report,...
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Relationship
We had a significant issue with Maize Analytics' customer service. For some reason, there was an...
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Loyalty, Relationship
We like working with Privacy Monitor. We have been with Imprivata for years now. Maize Analytics was...
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Product
With the VIP piece, we can have Privacy Monitor scan local newspapers and things, but it is still...
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Culture, Value
The vendor has gone above and beyond. They recently worked with us on something without charging us....
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Relationship
We are a very innovative healthcare system, so some of the activities we are doing are potentially...
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Product
The system was developed to do certain things, so it is limited to only doing those things. I would...
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