SecureLink Privacy Monitor (formerly Maize Analytics)
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User Commentary

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Director

Relationship

Imprivata’s customer service is excellent. Anytime we reach out with a question, we get quick...

Sep 2023
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Director

Loyalty, Relationship, Product

The vendor could improve their ability to pull metrics or data out into usable reports, and I think...

Sep 2023
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Director

Product

We have improved how we use some of the product's more advanced technology or access anomaly...

Sep 2023
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Director

Loyalty, Relationship

I haven't noticed anything different since Imprivata bought the product. We are still contacting the...

Sep 2023
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Director

Relationship

The vendor is easy to work with. They listen to us and then put our stuff on our list. They don't...

Sep 2023
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Analyst/Coordinator

Relationship

The executive involvement has gone down now that the vendor is Imprivata because Imprivata does...

Aug 2023
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Analyst/Coordinator

Product

Our experience with Imprivata has been good overall. SecureLink Privacy Monitor has given us good...

Aug 2023
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Analyst/Coordinator

Operations

If we ask a question about bringing in a new external organization, it takes a while to set up the...

Aug 2023
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Analyst/Coordinator

Product

SecureLink Privacy Monitor’s overall quality is very high. SecureLink Privacy Monitoring gives us an...

Aug 2023
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Analyst/Coordinator

Product, Value

SecureLink Privacy Monitor is highly driving tangible outcomes. I run multiple searches and sort...

Aug 2023
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Analyst/Coordinator

Operations

Setting up the implementation is challenging. Once it is set up, things go well. We have a project...

Aug 2023
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Analyst/Coordinator

Product

The integration is not good. SecureLink Privacy Monitor is an old program, and some nuances limit...

Aug 2023
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VP/Other Executive

Loyalty, Value

We did an RFP with several different vendors, and SecureLink Privacy Monitor was exactly what we...

Jun 2023
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VP/Other Executive

Operations

We had some challenges in the beginning, but our implementation of SecureLink Privacy Monitor went...

Jun 2023
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VP/Other Executive

Product

Overall, I am pleased with SecureLink Privacy Monitor. There is a lot of flexibility in the tool,...

Jun 2023
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VP/Other Executive

Loyalty, Product

SecureLink Privacy Monitor is user friendly. It provides us with the ability to assess and preserve...

Jun 2023
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VP/Other Executive

Relationship

Imprivata’s support is excellent. We also get ongoing notices, so their proactiveness is really good....

Jun 2023
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VP/Other Executive

Relationship

We don’t have a problem escalating issues with Imprivata. The vendor’s leadership was heavily...

Jun 2023
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Director

Operations, Product

With SecureLink Privacy Monitor, I am able to proactively see the way people are using the EHR;...

Jun 2023
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Director

Relationship

It has been a long time since I have needed any web support. Imprivata is pretty responsive when I...

Jun 2023
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Director

Product

Some of the time stamping in the product is a little confusing and could be better. It is pulled...

Jun 2023
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Director

Operations, Product, Value

We have been able to identify whether there have been breaches. The vendor has been able to help us...

Jun 2023
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Director

Product, Value

The system reduces inappropriate access because people are aware they are being monitored, and we...

May 2023
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Director

Relationship, Value

Imprivata is now the owner of the product, but the price we negotiated when we were with Maize...

May 2023
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Director

Relationship, Product

Imprivata has done a few exchanges of data that they have had to do upgrades with, and they have...

May 2023
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Director

Relationship

We get quick responses and turnaround times from Imprivata. If the support person I speak to is...

May 2023
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Analyst/Coordinator

Relationship

We have had some issues that could have been prevented if the vendor had just sent us an alert. The...

Apr 2023
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Analyst/Coordinator

Product

The Maize Analytics product is only interoperable with a couple of systems, but those are the ones...

Apr 2023
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Analyst/Coordinator

Relationship

I usually engage the vendor’s support team through email, but they are still pretty quick to respond....

Apr 2023
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Manager

Loyalty

We decided to go with SecureLink Privacy Monitor because we needed help with reviewing transactions,...

Apr 2023
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Manager

Operations

Imprivata did a great job with the optimization of SecureLink Privacy Monitor. They did a great job...

Apr 2023
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Manager

Product

One thing that I would like in SecureLink Privacy Monitor is basically a custom report builder where...

Apr 2023
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Director

Product

SecureLink Privacy Monitor performs the access auditing that we need it to do; that is the key...

Apr 2023
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Director

Relationship

We are very happy with the customer service and support that we get. Every time we have ever...

Mar 2023
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Director

Product

We should be using the system more proactively, but the system has a fantastic capability of running...

Mar 2023
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Director

Loyalty, Operations, Product

With SecureLink Privacy Monitor, it feels like there is an ongoing update. There are endless new...

Mar 2023
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Director

Operations

It would be nice to have some sort of refresher training. I know that any time I ever have a...

Mar 2023
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Director

Culture

The vendor doesn’t keep all their promises, but I don't believe they are dishonest. They just...

Feb 2023
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Director

Product

There is always room for improvement, but the product is impressive. We can dig further into the...

Feb 2023
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Director

Product

We would like more from SecureLink Privacy Monitor, but it is a leading product. I don't know that...

Feb 2023
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Director

Relationship, Product

The vendor has updated the product, and that has not negatively impacted our use of the product. At...

Feb 2023
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Director

Relationship

When we drop a support ticket, there is not as much communication as we would expect and appreciate....

Feb 2023
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Director

Relationship

The vendor keeps ahead of patches, security updates, and general upkeep of the tool, but it seems as...

Feb 2023
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Director

Relationship

The fellow who started Maize Analytics is still actively on the vendor's team. In the ticketing...

Feb 2023
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Director

Product

We used to do all the analysis on behavioral reviews. We would go into the record when we needed to...

Feb 2023
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Director

Relationship

Imprivata has a team that is only so big, and they can only grow it so fast. Right now, they are...

Feb 2023
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Director

Loyalty

The product is part of our long-term plans, but Imprivata has made it clear to their users that they...

Feb 2023
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Director

Operations

The product’s implementation could have been faster, but the training on the tool was good and very...

Feb 2023
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Director

Loyalty, Relationship

We have developed a relationship with the vendor. We will see whether that relationship continues...

Feb 2023
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Director

Product

There are some things that could be improved in Imprivata, and improving those things could help our...

Feb 2023
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Director

Loyalty

The vendor has been making some changes because they have been bought out by Imprivata. Imprivata...

Feb 2023
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Director

Product, Value

The product helps us quite a bit whenever we need to audit records because we can keep the audits...

Feb 2023
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Director

Relationship

When things come up, I have to email Imprivata’s troubleshooting team. The team is very quick to...

Feb 2023
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Director

Relationship, Operations

The acquisition of SecureLink by Imprivata was smooth. There was an FYI in advance. Everybody knew...

Jan 2023
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Director

Relationship, Value

There is no nickel-and-diming from SecureLink, and they are helpful when I need assistance. I can...

Jan 2023
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Director

Operations

SecureLink’s training was good, even though I had to be proactive in reaching out for it. The...

Jan 2023
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Director

Relationship

I have not had any outages with SecureLink Privacy Monitor. Once, the vendor checked in with me to...

Jan 2023
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Director

Relationship, Product, Value

The features of the tool allow us to provide oversight in compliance with the HIPAA security rule to...

Jan 2023
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Manager

Product

We use the product as a tracking tool for our privacy incidents, issues, and breaches. There are...

Jan 2023
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Manager

Relationship

Overall, Imprivata's customer service has been amazing. We can always reach out to the vendor's team...

Jan 2023
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Director

Product

I wish that SecureLink Privacy Monitor had more out-of-the-box reports rather than ones we create...

Jan 2023
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Director

Product

The integration between Maize Analytics' system and our EMR is a bit troublesome, and that is not...

Jan 2023
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Director

Loyalty

It is too early to tell, but I absolutely believe that SecureLink Privacy Monitor will have a big...

Jan 2023
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Director

Relationship, Operations

Imprivata’s support has been excellent. Anytime I have reached out with questions or for additional...

Jan 2023
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Director

Loyalty, Value

We went with SecureLink Privacy Monitor because it met our needs from a cost perspective.

Jan 2023
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Director

Product, Value

Our privacy office uses SecureLink Privacy Monitor as their primary method to audit access. There...

Jan 2023
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Director

Operations

Our implementation of the system went pretty well. Most of our problems were from teaching our...

Jan 2023
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Director

Product

Everything that needs to be integrated in the system is integrated. We can do everything in the...

Jan 2023
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Director

Relationship, Product

Our biggest issue with the system is trying to get data from our ERP. That isn't always easy,...

Jan 2023
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Director

Relationship

When Imprivata was still Maize Analytics, I talked with several high-up people who were available to...

Jan 2023
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Manager

Product, Value

The product has been fantastic. It has streamlined some of our processes, such as the workload...

Jan 2023
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Manager

Relationship

Since Imprivata took over Maize Analytics, communication has not been as robust as it was when Maize...

Jan 2023
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Director

Operations, Product

We have not had any issues with upgrades from Imprivata at all. There is a learning curve, but to be...

Jan 2023
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Director

Product

We are never satisfied, but I do not think anyone ever really is. Everything in the platform works...

Jan 2023
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Manager

Relationship, Product

My cohorts have noticed the system has been running slower since it was acquired by Imprivata. We...

Jan 2023
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Director

Relationship

Imprivata listens when we ask for new technology. If we send a ticket or something, we get a pretty...

Jan 2023
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Director

Product

We like that we can tailor the platform to what we are looking for so that there are not just canned...

Jan 2023
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VP/Other Executive

Relationship

We have had service issues with the vendor. They aren't proactive.

Jan 2023
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VP/Other Executive

Relationship

Imprivata isn't a service-oriented company. We had an issue where the solution wasn't ingesting...

Jan 2023
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VP/Other Executive

Loyalty

We started looking at other systems, and we decided to change to another solution. Another vendor...

Jan 2023
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Director

Product, Value

We have had good success with the product. The product has consistently worked well for us. It has...

Nov 2022
||
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Director

Relationship

Maize Analytics has been very responsive whenever we have had any questions. The vendor has provided...

Nov 2022
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Director

Relationship

The support team could do better with their responsiveness to emails. Sometimes the support team is...

Nov 2022
||
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Director

Product, Value

I would tell the vendor to keep doing what they are doing. Their technology is good. It definitely...

Nov 2022
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VP/Other Executive

Operations, Product

The system itself is really easy to use. It took us probably a week of using the system and doing...

Oct 2022
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VP/Other Executive

Product

The Maize Analytics product is very easy to learn and use. It provides accurate reports when other...

Oct 2022
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VP/Other Executive

Culture, Relationship

Since the acquisition by Imprivata, the only improvement I have noticed has been with the support...

Oct 2022
||
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VP/Other Executive

Loyalty

I look forward to seeing what Imprivata improves within the product. It would be nice to be able to...

Oct 2022
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VP/Other Executive

Operations, Product

Before we were using the Maize Analytics product, we had a very manual process. We weren't actually...

Oct 2022
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VP/Other Executive

Operations, Product

Once we implemented this tool, we had to determine what our guidelines would be regarding when...

Oct 2022
||
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VP/Other Executive

Product, Value

SecureLink Privacy Monitor has been useful to determine whether people have been in a medical record...

Oct 2022
||
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VP/Other Executive

Culture, Value

I haven't seen Imprivata charge for every little thing; they have done what they said they would do...

Oct 2022
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VP/Other Executive

Product

SecureLink Privacy Monitor does a lot of what I am looking for, and it is not as bad as another...

Oct 2022
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VP/Other Executive

Product

In terms of stability, we generally don’t have any issues. The product does what it needs to do on...

Oct 2022
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VP/Other Executive

Relationship

Because of the change from Maize Analytics to SecureLink to Imprivata, there has been a little...

Oct 2022
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VP/Other Executive

Relationship, Operations

Recently, we had some file issues and couldn't figure them out. We worked with the vendor, and they...

Oct 2022
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VP/Other Executive

Operations

Regarding the ongoing training, I know that folks are available whenever we ask. The vendor has...

Oct 2022
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VP/Other Executive

Product, Value

The product definitely helps our monitoring and our privacy auditing program. It helps us look at...

Oct 2022
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VP/Other Executive

Relationship

Recently, we were having some challenges on both sides, and the vendor was responsive and got the...

Oct 2022
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VP/Other Executive

Operations, Product

The product is really intuitive and easy to use once someone gets the basics. It is very helpful to...

Oct 2022
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Director

Product

We were drawn to what Imprivata could provide because of their ability to track the access of...

Oct 2022
||
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Director

Relationship

Through the different changes in ownership, the vendor always notifies us. Regarding the level of...

Oct 2022
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Director

Value

Based on what is out there, I would buy the product again. A lot of vendors are trying to elevate...

Oct 2022
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Director

Loyalty, Value

I would have thought that we would have had access to the anomaly detection tool and technical...

Oct 2022
||
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Director

Relationship, Operations

Overall, Imprivata has excellent customer service. The vendor is very responsive, and they were...

Oct 2022
||
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VP/Other Executive

Operations

We did a really good job with training in regard to the scheduling and rollout of training sessions...

Oct 2022
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VP/Other Executive

Product

Right now, SecureLink Privacy Monitor is a standalone tool. However, Imprivata has told us that they...

Oct 2022
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VP/Other Executive

Relationship

Imprivata’s support team is great. They are very responsive, quick, and proactive. If they see that...

Oct 2022
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VP/Other Executive

Product, Value

With SecureLink Privacy Monitor, we have certainly seen a substantial decrease in snooping...

Oct 2022
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VP/Other Executive

Relationship

Imprivata’s executives are doing fantastic. We regularly meet with our account executive, and that...

Oct 2022
||
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VP/Other Executive

Culture, Loyalty, Value

We looked at a number of different solutions, and SecureLink Privacy Monitor had the most...

Oct 2022
||
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VP/Other Executive

Loyalty, Relationship

Imprivata was recently acquired by a very large company. When the vendor was Maize Analytics, they...

Oct 2022
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VP/Other Executive

Product

Instead of randomly performing audits on a wide number of interactions, SecureLink Privacy Monitor...

Oct 2022
||
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VP/Other Executive

Product

There are a couple of things that we wish SecureLink Privacy Monitor could do but that it currently...

Oct 2022
||
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VP/Other Executive

Product

There is a lot of data. SecureLink Privacy Monitor is a very complex tool regarding all the data...

Oct 2022
||
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VP/Other Executive

Operations

I don’t think we have done any follow-up training with Imprivata; they don't proactively schedule...

Oct 2022
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