SecureLink Privacy Monitor (formerly Maize Analytics)
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User Commentary

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Manager

Implementation and Training

The vendor was great with the go-live and the implementation process. Their team worked really well...

Jan 2023
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Manager

Technology

Imprivata’s product is pretty straightforward and easy to use, so it is pretty good. The vendor uses...

Jan 2023
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Manager

Functionality and Upgrades

One outcome we are seeing is that the product is allowing vendor access; our overseas support team...

Jan 2023
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Manager

Sales and Contracting

Imprivata has been pretty straightforward about what they have offered to us, and they have been...

Jan 2023
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Manager

Service and Support

The support we have received from Imprivata and the people that we have worked with at the vendor...

Jan 2023
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Director

Other Observations & Comments

The acquisition of SecureLink by Imprivata was smooth. There was an FYI in advance. Everybody knew...

Jan 2023
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Director

Service and Support

There is no nickel-and-diming from SecureLink, and they are helpful when I need assistance. I can...

Jan 2023
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Director

Implementation and Training

SecureLink’s training was good, even though I had to be proactive in reaching out for it. The...

Jan 2023
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Director

Relationship

I have not had any outages with SecureLink Privacy Monitor. Once, the vendor checked in with me to...

Jan 2023
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Director

Functionality and Upgrades

The features of the tool allow us to provide oversight in compliance with the HIPAA security rule to...

Jan 2023
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Manager

Functionality and Upgrades

We use the product as a tracking tool for our privacy incidents, issues, and breaches. There are...

Jan 2023
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Manager

Relationship

Overall, Imprivata's customer service has been amazing. We can always reach out to the vendor's team...

Jan 2023
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Director

Functionality and Upgrades

I wish that SecureLink Privacy Monitor had more out-of-the-box reports rather than ones we create...

Jan 2023
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Director

Interfacing and Integration

The integration between Maize Analytics' system and our EMR is a bit troublesome, and that is not...

Jan 2023
||
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Director

Future Outlook

It is too early to tell, but I absolutely believe that SecureLink Privacy Monitor will have a big...

Jan 2023
||
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Director

Service and Support

Imprivata’s support has been excellent. Anytime I have reached out with questions or for additional...

Jan 2023
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Director

Win/Loss - Why they were selected (by current clients)

We went with SecureLink Privacy Monitor because it met our needs from a cost perspective.

Jan 2023
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Director

Functionality and Upgrades

Our privacy office uses SecureLink Privacy Monitor as their primary method to audit access. There...

Jan 2023
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Director

Implementation and Training

Our implementation of the system went pretty well. Most of our problems were from teaching our...

Jan 2023
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Director

Interfacing and Integration

Everything that needs to be integrated in the system is integrated. We can do everything in the...

Jan 2023
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Director

Interfacing and Integration

Our biggest issue with the system is trying to get data from our ERP. That isn't always easy,...

Jan 2023
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Director

Relationship

When Imprivata was still Maize Analytics, I talked with several high-up people who were available to...

Jan 2023
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Manager

Other Observations & Comments

The product has been fantastic. It has streamlined some of our processes, such as the workload...

Jan 2023
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Manager

Service and Support

Since Imprivata took over Maize Analytics, communication has not been as robust as it was when Maize...

Jan 2023
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Director

Functionality and Upgrades

We have not had any issues with upgrades from Imprivata at all. There is a learning curve, but to be...

Jan 2023
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Director

Other Observations & Comments

We are never satisfied, but I do not think anyone ever really is. Everything in the platform works...

Jan 2023
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Manager

Functionality and Upgrades

My cohorts have noticed the system has been running slower since it was acquired by Imprivata. We...

Jan 2023
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Director

Service and Support

Imprivata listens when we ask for new technology. If we send a ticket or something, we get a pretty...

Jan 2023
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Director

Functionality and Upgrades

We like that we can tailor the platform to what we are looking for so that there are not just canned...

Jan 2023
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VP/Other Executive

Service and Support

We have had service issues with the vendor. They aren't proactive.

Jan 2023
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VP/Other Executive

Relationship

Imprivata isn't a service-oriented company. We had an issue where the solution wasn't ingesting...

Jan 2023
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VP/Other Executive

Future Outlook

We started looking at other systems, and we decided to change to another solution. Another vendor...

Jan 2023
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Director

Functionality and Upgrades

We have had good success with the product. The product has consistently worked well for us. It has...

Nov 2022
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Director

Service and Support

Maize Analytics has been very responsive whenever we have had any questions. The vendor has provided...

Nov 2022
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Director

Service and Support

The support team could do better with their responsiveness to emails. Sometimes the support team is...

Nov 2022
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Director

Functionality and Upgrades

I would tell the vendor to keep doing what they are doing. Their technology is good. It definitely...

Nov 2022
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VP/Other Executive

Functionality and Upgrades

The system itself is really easy to use. It took us probably a week of using the system and doing...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

The Maize Analytics product is very easy to learn and use. It provides accurate reports when other...

Oct 2022
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VP/Other Executive

Relationship

Since the acquisition by Imprivata, the only improvement I have noticed has been with the support...

Oct 2022
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VP/Other Executive

Other Observations & Comments

I look forward to seeing what Imprivata improves within the product. It would be nice to be able to...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

Before we were using the Maize Analytics product, we had a very manual process. We weren't actually...

Oct 2022
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VP/Other Executive

Other Observations & Comments

Once we implemented this tool, we had to determine what our guidelines would be regarding when...

Oct 2022
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VP/Other Executive

ROI / Cost

SecureLink Privacy Monitor has been useful to determine whether people have been in a medical record...

Oct 2022
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VP/Other Executive

Relationship

I haven't seen Imprivata charge for every little thing; they have done what they said they would do...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

SecureLink Privacy Monitor does a lot of what I am looking for, and it is not as bad as another...

Oct 2022
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VP/Other Executive

Technology

In terms of stability, we generally don’t have any issues. The product does what it needs to do on...

Oct 2022
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VP/Other Executive

Relationship

Because of the change from Maize Analytics to SecureLink to Imprivata, there has been a little...

Oct 2022
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VP/Other Executive

Service and Support

Recently, we had some file issues and couldn't figure them out. We worked with the vendor, and they...

Oct 2022
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VP/Other Executive

Implementation and Training

Regarding the ongoing training, I know that folks are available whenever we ask. The vendor has...

Oct 2022
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VP/Other Executive

ROI / Cost

The product definitely helps our monitoring and our privacy auditing program. It helps us look at...

Oct 2022
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VP/Other Executive

Service and Support

Recently, we were having some challenges on both sides, and the vendor was responsive and got the...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

The product is really intuitive and easy to use once someone gets the basics. It is very helpful to...

Oct 2022
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Director

Technology

We were drawn to what Imprivata could provide because of their ability to track the access of...

Oct 2022
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Director

Relationship

Through the different changes in ownership, the vendor always notifies us. Regarding the level of...

Oct 2022
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Director

Future Outlook

Based on what is out there, I would buy the product again. A lot of vendors are trying to elevate...

Oct 2022
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Director

Other Observations & Comments

I would have thought that we would have had access to the anomaly detection tool and technical...

Oct 2022
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Director

Implementation and Training

Overall, Imprivata has excellent customer service. The vendor is very responsive, and they were...

Oct 2022
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VP/Other Executive

Implementation and Training

We did a really good job with training in regard to the scheduling and rollout of training sessions...

Oct 2022
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VP/Other Executive

Interfacing and Integration

Right now, SecureLink Privacy Monitor is a standalone tool. However, Imprivata has told us that they...

Oct 2022
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VP/Other Executive

Service and Support

Imprivata’s support team is great. They are very responsive, quick, and proactive. If they see that...

Oct 2022
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VP/Other Executive

ROI / Cost

With SecureLink Privacy Monitor, we have certainly seen a substantial decrease in snooping...

Oct 2022
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VP/Other Executive

Relationship

Imprivata’s executives are doing fantastic. We regularly meet with our account executive, and that...

Oct 2022
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VP/Other Executive

ROI / Cost

We looked at a number of different solutions, and SecureLink Privacy Monitor had the most...

Oct 2022
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VP/Other Executive

Relationship

Imprivata was recently acquired by a very large company. When the vendor was Maize Analytics, they...

Oct 2022
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VP/Other Executive

ROI / Cost

Instead of randomly performing audits on a wide number of interactions, SecureLink Privacy Monitor...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

There are a couple of things that we wish SecureLink Privacy Monitor could do but that it currently...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

There is a lot of data. SecureLink Privacy Monitor is a very complex tool regarding all the data...

Oct 2022
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VP/Other Executive

Implementation and Training

I don’t think we have done any follow-up training with Imprivata; they don't proactively schedule...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

There are some security issues regarding the updates to the Maize Analytics system, and there are...

Sep 2022
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VP/Other Executive

Other Observations & Comments

I want the vendor to give us industry-wide best practice use cases from other providers to give us a...

Sep 2022
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VP/Other Executive

Interfacing and Integration

The vendor has been helpful with integration. The functional integration we needed has worked as it...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The product is relatively intuitive, and I don’t have much to compare it to. I can spend some time...

Sep 2022
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VP/Other Executive

Other Observations & Comments

I see a lot of big advertisements from SecureLink and other vendors as well. Sometimes there is a...

Sep 2022
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VP/Other Executive

Service and Support

My only concern is that the vendor’s support could be a little more seamless when the support team...

Sep 2022
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VP/Other Executive

Service and Support

The support team is very responsive and very professional. They are very proactive. They constantly...

Sep 2022
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VP/Other Executive

Relationship

There is an executive that reaches out to us just to ask how everything is. That person does that...

Sep 2022
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VP/Other Executive

ROI / Cost

The product is not terribly expensive, and it does the job it needs to do. The more we can tweak the...

Sep 2022
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VP/Other Executive

ROI / Cost

The plus side of the product is that we get good visibility on most of the default searches and use...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The product's AI module recently got turned on, and we are now having to spend some time trying to...

Sep 2022
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VP/Other Executive

Service and Support

I don't think that SecureLink is any better or worse than any other vendor. We haven't had any...

Sep 2022
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Manager

Relationship

Maize Analytics was acquired by SecureLink, which was acquired by Imprivata. So the product has been...

Jul 2022
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Manager

ROI / Cost

It was a slow start when we purchased the product from Maize Analytics. It took us several months to...

Jul 2022
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Manager

ROI / Cost

The Maize Analytics tool has really helped our workforce be better about access. When we started...

Jul 2022
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(0)
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Manager

Functionality and Upgrades

I don't see us moving away from Maize Analytics anytime soon. Their product is very efficient and...

Jul 2022
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(0)
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Manager

Service and Support

With anything that I have ever wanted to improve or add, the vendor has worked with me very...

Jul 2022
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Manager

Other Observations & Comments

End users don't like to read emails or directions that they receive. So we do have a lot of issues...

Jul 2022
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Manager

Implementation and Training

The vendor offered to provide training for my new hires without me even asking. We are very close...

Jul 2022
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Manager

ROI / Cost

The price of the product is very reasonable compared to other systems. As far as I know, the vendor...

Jul 2022
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Director

ROI / Cost

The system lets us proactively monitor how people are using the EHR rather than waiting for a phone...

Jul 2022
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Director

Functionality and Upgrades

The product hasn't changed too much; it has stayed pretty consistent. There are a few things that...

Jul 2022
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Director

ROI / Cost

We have settled on a base price for the product, and that price won't go up for anything.

Jul 2022
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Director

Service and Support

I haven't had to reach out to the support team too much, but when I have had to, the support people...

Jul 2022
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VP/Other Executive

Relationship

The vendor has been responsive and good about being proactive in alerting us to potential issues.

Apr 2022
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VP/Other Executive

Service and Support

We went through a period of time when we struggled to reach someone who could actually get something...

Apr 2022
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VP/Other Executive

Other Observations & Comments

We are debating whether the system is part of our long-term plans. We have not had the resources to...

Apr 2022
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VP/Other Executive

Other Observations & Comments

The product has been great, and the vendor has been very helpful. We had a period of time when we...

Apr 2022
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VP/Other Executive

Relationship

The vendor does keep their promises. There was a period of time when the product was basically just...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

The system is a one-way communication software. It receives data, but it doesn’t send anything back...

Apr 2022
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VP/Other Executive

Technology

The software is designed well, and it can do a lot. We have had some challenges in the past with the...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

I would recommend this system to another company if the system could take care of the risks the...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

We have not been able to tease out all that the system can do, so there may be functionality I am...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

Some new features have been added to the product recently, and the product has had facelifts, but it...

Apr 2022
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Director

Relationship

When we started out with Maize Analytics, we had regular calls where Maize Analytics talked about...

Apr 2022
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Director

Sales and Contracting

The only way we could register for calls with the vendor after the acquisition was through...

Apr 2022
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Director

Technology

One thing that is a little disappointing to one of our team members is that when the acquisition...

Apr 2022
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Director

Technology

We haven't had any downtime with the product; it has worked great. My staff hasn’t complained.

Apr 2022
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Director

Functionality and Upgrades

Our EMR doesn’t have a good way to monitor inappropriate access. With the product, it is nice to be...

Apr 2022
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Director

Functionality and Upgrades

When I talked to the vendor’s representatives about the product’s use of AI, they said that they...

Apr 2022
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Director

Service and Support

The vendor’s support team has been a positive. We consistently have the same individual assist us...

Apr 2022
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Director

Relationship

We were very impressed with the vendor’s team. A higher-up in their company came to our organization...

Apr 2022
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Manager

Functionality and Upgrades

We have had the product for a long time, and it does what it is supposed to do. I don't have a...

Mar 2022
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Manager

Functionality and Upgrades

The vendor's upgrades haven't brought down the system, and the product still works after those...

Mar 2022
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Manager

Functionality and Upgrades

We recently did a project where a lot of people needed to get on our server, and we were able to...

Mar 2022
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Manager

Implementation and Training

I like the ongoing training. There are parts of SecureLink Privacy Monitor that we don’t use all the...

Feb 2022
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Manager

Functionality and Upgrades

The SecureLink auditing tools are amazing because they really dig down. We can find everything we...

Feb 2022
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Manager

Functionality and Upgrades

Some of our auditing is days behind, so I would like to see it in real time or as close to real time...

Feb 2022
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Manager

Service and Support

We love SecureLink Privacy Monitor. All we have to do is send the designer of SecureLink Privacy...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Maize Analytics's greatest strength is their product, but equal to that is the vendor having the...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Our audit trail viewer in our EMR offers more specificity than the Maize Analytics system. That is...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

We don't utilize all the bells and whistles that Maize Analytics has to offer. We don't go out and...

Feb 2022
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(0)
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Analyst/Coordinator

Service and Support

Our experience with Maize Analytics has been very positive. We have total accessibility to our...

Feb 2022
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(0)
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Analyst/Coordinator

Relationship

We had a few meetings with Maize Analytics regarding an additional application. There were actually...

Feb 2022
||
(0)
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Director

Interfacing and Integration

Implementations have been a problem for us, but they have been a problem for us with almost every...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

The functionality of the tool and my interactions with the team at Maize Analytics have always been...

Feb 2022
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Service and Support

We receive emails from Maize Analytics talking about system updates and downtime. Maize Analytics...

Feb 2022
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ROI / Cost

What we have agreed to pay and what we wind up paying is pretty cut and dried.

Feb 2022
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Service and Support

Our experience with the vendor since the acquisition has been good. The vendor has been great to...

Jan 2022
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Relationship

With the product, we have found some things that we have needed to go back and research further and...

Jan 2022
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