SecureLink Privacy Monitor (formerly Maize Analytics)
Filtered view: All

Subject Expert
Joe VanDeGraaff
Research Director
KLAS Research Director - Joe VanDeGraaff
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Functionality and Upgrades

There are some security issues regarding the updates to the Maize Analytics system, and there are...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I want the vendor to give us industry-wide best practice use cases from other providers to give us a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Interfacing and Integration

The vendor has been helpful with integration. The functional integration we needed has worked as it...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product is relatively intuitive, and I don’t have much to compare it to. I can spend some time...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

I see a lot of big advertisements from SecureLink and other vendors as well. Sometimes there is a...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

My only concern is that the vendor’s support could be a little more seamless when the support team...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The support team is very responsive and very professional. They are very proactive. They constantly...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

There is an executive that reaches out to us just to ask how everything is. That person does that...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The product is not terribly expensive, and it does the job it needs to do. The more we can tweak the...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

The plus side of the product is that we get good visibility on most of the default searches and use...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product's AI module recently got turned on, and we are now having to spend some time trying to...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

I don't think that SecureLink is any better or worse than any other vendor. We haven't had any...

Sep 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Maize Analytics was acquired by SecureLink, which was acquired by Imprivata. So the product has been...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

It was a slow start when we purchased the product from Maize Analytics. It took us several months to...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The Maize Analytics tool has really helped our workforce be better about access. When we started...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

I don't see us moving away from Maize Analytics anytime soon. Their product is very efficient and...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

With anything that I have ever wanted to improve or add, the vendor has worked with me very...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Other Observations & Comments

End users don't like to read emails or directions that they receive. So we do have a lot of issues...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

The vendor offered to provide training for my new hires without me even asking. We are very close...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

ROI / Cost (care and feeding)

The price of the product is very reasonable compared to other systems. As far as I know, the vendor...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

The system lets us proactively monitor how people are using the EHR rather than waiting for a phone...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The product hasn't changed too much; it has stayed pretty consistent. There are a few things that...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have settled on a base price for the product, and that price won't go up for anything.

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

I haven't had to reach out to the support team too much, but when I have had to, the support people...

Jul 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor has been responsive and good about being proactive in alerting us to potential issues.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We went through a period of time when we struggled to reach someone who could actually get something...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We are debating whether the system is part of our long-term plans. We have not had the resources to...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

The product has been great, and the vendor has been very helpful. We had a period of time when we...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor does keep their promises. There was a period of time when the product was basically just...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The system is a one-way communication software. It receives data, but it doesn’t send anything back...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Technology

The software is designed well, and it can do a lot. We have had some challenges in the past with the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

I would recommend this system to another company if the system could take care of the risks the...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We have not been able to tease out all that the system can do, so there may be functionality I am...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Some new features have been added to the product recently, and the product has had facelifts, but it...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we started out with Maize Analytics, we had regular calls where Maize Analytics talked about...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

The only way we could register for calls with the vendor after the acquisition was through...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

One thing that is a little disappointing to one of our team members is that when the acquisition...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

We haven't had any downtime with the product; it has worked great. My staff hasn’t complained.

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Our EMR doesn’t have a good way to monitor inappropriate access. With the product, it is nice to be...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

When I talked to the vendor’s representatives about the product’s use of AI, they said that they...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

The vendor’s support team has been a positive. We consistently have the same individual assist us...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We were very impressed with the vendor’s team. A higher-up in their company came to our organization...

Apr 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have had the product for a long time, and it does what it is supposed to do. I don't have a...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The vendor's upgrades haven't brought down the system, and the product still works after those...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We recently did a project where a lot of people needed to get on our server, and we were able to...

Mar 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Implementation and Training

I like the ongoing training. There are parts of SecureLink Privacy Monitor that we don’t use all the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

The SecureLink auditing tools are amazing because they really dig down. We can find everything we...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Some of our auditing is days behind, so I would like to see it in real time or as close to real time...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

We love SecureLink Privacy Monitor. All we have to do is send the designer of SecureLink Privacy...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Maize Analytics's greatest strength is their product, but equal to that is the vendor having the...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

Our audit trail viewer in our EMR offers more specificity than the Maize Analytics system. That is...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Functionality and Upgrades

We don't utilize all the bells and whistles that Maize Analytics has to offer. We don't go out and...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Service and Support

Our experience with Maize Analytics has been very positive. We have total accessibility to our...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We had a few meetings with Maize Analytics regarding an additional application. There were actually...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

Implementations have been a problem for us, but they have been a problem for us with almost every...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

The functionality of the tool and my interactions with the team at Maize Analytics have always been...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

We receive emails from Maize Analytics talking about system updates and downtime. Maize Analytics...

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

What we have agreed to pay and what we wind up paying is pretty cut and dried.

Feb 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Future Outlook

I would purchase the SecureLink system again if the decision were up to me. We have had a very good...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We have only paid SecureLink for what we have agreed to. We haven't really paid for any ad hoc...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

If I asked our SecureLink representative for a meeting today, we would be in a meeting with them...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Implementation and Training

The training we did with SecureLink went really well. I don't have any issues with what they provide...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

There are things I wish the system could provide that it doesn't. For example, the way we upload our...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

Once someone learns to use the system, they quickly adapt and achieve a level of competency where...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

We have talked about integrating other systems with SecureLink's system so that we can monitor other...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Functionality and Upgrades

SecureLink stepped up with COVID-19 tracing when COVID-19 first outbroke. They worked really hard...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Technology

The SecureLink system has a very narrow scope compared to something like an EMR. With an EMR, we...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I speak with one of the SecureLink leaders pretty regularly, so that person reaches out to me for...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Win/Loss - Why they were selected (by current clients)

We compared SecureLink to other potential vendors, and one of the reasons we selected SecureLink was...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Service and Support

Our experience with the vendor since the acquisition has been good. The vendor has been great to...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

With the product, we have found some things that we have needed to go back and research further and...

Jan 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Service and Support

I email Maize Analytics to have something white-listed or tweaked when a result is incorrect. Maize...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We have two instances of Maize Privacy Solution running because we have two different EMRs for our...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When Maize Privacy Solution works well, it identifies anyone impermissibly accessing the medical...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

Maize Privacy Solution definitely works. The only downside is that it has too much background noise....

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

As long as Maize Analytics stays responsive and we can tweak the system, Maize Privacy Solution...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Functionality and Upgrades

We are feeding our patient medical record information and our employee human resources information...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

In the past, we would engage with a set of folks from the vendor by giving them VPN access to our...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Future Outlook

We have to do a little clicking around to see everything in Maize Privacy Solution. Maize Analytics...

Dec 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Maize Privacy Solution is most definitely part of our long-term plans. I don’t see us leaving. I...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The tool is phenomenal. It has truly moved us. Our privacy program prior to Maize Privacy Solution...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

We have rarely had to reach out to the Maize Analytics help desk team with issues. The few times...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Service and Support

The vendor keeps their commitments. They resolve issues promptly. There were a couple of times when...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

ROI / Cost (care and feeding)

Maize Analytics doesn't charge us for every little thing. They don’t limit help desk requests and...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Implementation and Training

When I hired a new employee, I walked that person through Maize Privacy Solution and taught them...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Other Observations & Comments

We had a couple of instances where there were issues with the data logging over. Those instances...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Maize Privacy Solution is so user friendly. With our prior tool, we could tell it was developed by...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor has reached out to us, so I am certain they have reached out to their other clients and...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

ROI / Cost (care and feeding)

We pay Maize Analytics a regular rate, and everything is included.

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Sales and Contracting

I am very pleased with Maize Privacy Solution. Overall, it is a great, user-friendly product. Maize...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Interfacing and Integration

The only area that Maizy Analytics could improve upon is ensuring that the product really integrates...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Win/Loss - Why they were selected (by current clients)

When we were choosing vendors, our organization was in a situation where choosing Maize Privacy...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

It is important for us to validate what Maize Privacy Solution was seeing, and the audit reports are...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

The product is easy to use, and the transition of uploading our files was very easy. Maize Analytics...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

Maize Analytics could improve their reporting piece. Maize Privacy Solution doesn't have graphs that...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Functionality and Upgrades

We can satisfy the requirement of auditing access with Maize Privacy Solution. In the past, we were...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Sales and Contracting

The contract negotiation with Maize Analytics was so easy. We knew what to expect up front, and they...

Oct 2021
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles