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SecureLink Privacy Monitor (formerly Maize Analytics)
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Joe VanDeGraaff
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Patient Privacy Monitoring 2021: Many High-Performing Options for Keeping Records Safe
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June 2021
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VP/Other Executive

Functionality and Upgrades

There are some security issues regarding the updates to the Maize Analytics system, and there are...

Sep 2022
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VP/Other Executive

Other Observations & Comments

I want the vendor to give us industry-wide best practice use cases from other providers to give us a...

Sep 2022
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VP/Other Executive

Interfacing and Integration

The vendor has been helpful with integration. The functional integration we needed has worked as it...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The product is relatively intuitive, and I don’t have much to compare it to. I can spend some time...

Sep 2022
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VP/Other Executive

Other Observations & Comments

I see a lot of big advertisements from SecureLink and other vendors as well. Sometimes there is a...

Sep 2022
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VP/Other Executive

Service and Support

My only concern is that the vendor’s support could be a little more seamless when the support team...

Sep 2022
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VP/Other Executive

Service and Support

The support team is very responsive and very professional. They are very proactive. They constantly...

Sep 2022
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VP/Other Executive

Relationship

There is an executive that reaches out to us just to ask how everything is. That person does that...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The product is not terribly expensive, and it does the job it needs to do. The more we can tweak the...

Sep 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The plus side of the product is that we get good visibility on most of the default searches and use...

Sep 2022
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VP/Other Executive

Functionality and Upgrades

The product's AI module recently got turned on, and we are now having to spend some time trying to...

Sep 2022
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VP/Other Executive

Service and Support

I don't think that SecureLink is any better or worse than any other vendor. We haven't had any...

Sep 2022
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Manager

Relationship

Maize Analytics was acquired by SecureLink, which was acquired by Imprivata. So the product has been...

Jul 2022
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Manager

ROI / Cost (care and feeding)

It was a slow start when we purchased the product from Maize Analytics. It took us several months to...

Jul 2022
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Manager

ROI / Cost (care and feeding)

The Maize Analytics tool has really helped our workforce be better about access. When we started...

Jul 2022
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Manager

Functionality and Upgrades

I don't see us moving away from Maize Analytics anytime soon. Their product is very efficient and...

Jul 2022
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Manager

Service and Support

With anything that I have ever wanted to improve or add, the vendor has worked with me very...

Jul 2022
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Manager

Other Observations & Comments

End users don't like to read emails or directions that they receive. So we do have a lot of issues...

Jul 2022
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Manager

Implementation and Training

The vendor offered to provide training for my new hires without me even asking. We are very close...

Jul 2022
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Manager

ROI / Cost (care and feeding)

The price of the product is very reasonable compared to other systems. As far as I know, the vendor...

Jul 2022
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Director

ROI / Cost (care and feeding)

The system lets us proactively monitor how people are using the EHR rather than waiting for a phone...

Jul 2022
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Director

Functionality and Upgrades

The product hasn't changed too much; it has stayed pretty consistent. There are a few things that...

Jul 2022
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Director

ROI / Cost (care and feeding)

We have settled on a base price for the product, and that price won't go up for anything.

Jul 2022
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Director

Service and Support

I haven't had to reach out to the support team too much, but when I have had to, the support people...

Jul 2022
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VP/Other Executive

Relationship

The vendor has been responsive and good about being proactive in alerting us to potential issues.

Apr 2022
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VP/Other Executive

Service and Support

We went through a period of time when we struggled to reach someone who could actually get something...

Apr 2022
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VP/Other Executive

Other Observations & Comments

We are debating whether the system is part of our long-term plans. We have not had the resources to...

Apr 2022
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VP/Other Executive

Other Observations & Comments

The product has been great, and the vendor has been very helpful. We had a period of time when we...

Apr 2022
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VP/Other Executive

Relationship

The vendor does keep their promises. There was a period of time when the product was basically just...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

The system is a one-way communication software. It receives data, but it doesn’t send anything back...

Apr 2022
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VP/Other Executive

Technology

The software is designed well, and it can do a lot. We have had some challenges in the past with the...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

I would recommend this system to another company if the system could take care of the risks the...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

We have not been able to tease out all that the system can do, so there may be functionality I am...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

Some new features have been added to the product recently, and the product has had facelifts, but it...

Apr 2022
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Director

Relationship

When we started out with Maize Analytics, we had regular calls where Maize Analytics talked about...

Apr 2022
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Director

Sales and Contracting

The only way we could register for calls with the vendor after the acquisition was through...

Apr 2022
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Director

Technology

One thing that is a little disappointing to one of our team members is that when the acquisition...

Apr 2022
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Director

Technology

We haven't had any downtime with the product; it has worked great. My staff hasn’t complained.

Apr 2022
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Director

Functionality and Upgrades

Our EMR doesn’t have a good way to monitor inappropriate access. With the product, it is nice to be...

Apr 2022
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Director

Functionality and Upgrades

When I talked to the vendor’s representatives about the product’s use of AI, they said that they...

Apr 2022
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Director

Service and Support

The vendor’s support team has been a positive. We consistently have the same individual assist us...

Apr 2022
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Director

Relationship

We were very impressed with the vendor’s team. A higher-up in their company came to our organization...

Apr 2022
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Manager

Functionality and Upgrades

We have had the product for a long time, and it does what it is supposed to do. I don't have a...

Mar 2022
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Manager

Functionality and Upgrades

The vendor's upgrades haven't brought down the system, and the product still works after those...

Mar 2022
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Manager

Functionality and Upgrades

We recently did a project where a lot of people needed to get on our server, and we were able to...

Mar 2022
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Manager

Implementation and Training

I like the ongoing training. There are parts of SecureLink Privacy Monitor that we don’t use all the...

Feb 2022
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Manager

Functionality and Upgrades

The SecureLink auditing tools are amazing because they really dig down. We can find everything we...

Feb 2022
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Manager

Functionality and Upgrades

Some of our auditing is days behind, so I would like to see it in real time or as close to real time...

Feb 2022
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Manager

Service and Support

We love SecureLink Privacy Monitor. All we have to do is send the designer of SecureLink Privacy...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Maize Analytics's greatest strength is their product, but equal to that is the vendor having the...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

Our audit trail viewer in our EMR offers more specificity than the Maize Analytics system. That is...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

We don't utilize all the bells and whistles that Maize Analytics has to offer. We don't go out and...

Feb 2022
||
(0)
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Analyst/Coordinator

Service and Support

Our experience with Maize Analytics has been very positive. We have total accessibility to our...

Feb 2022
||
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Analyst/Coordinator

Relationship

We had a few meetings with Maize Analytics regarding an additional application. There were actually...

Feb 2022
||
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Director

Interfacing and Integration

Implementations have been a problem for us, but they have been a problem for us with almost every...

Feb 2022
||
(0)
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Director

Functionality and Upgrades

The functionality of the tool and my interactions with the team at Maize Analytics have always been...

Feb 2022
||
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Director

Service and Support

We receive emails from Maize Analytics talking about system updates and downtime. Maize Analytics...

Feb 2022
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Director

ROI / Cost (care and feeding)

What we have agreed to pay and what we wind up paying is pretty cut and dried.

Feb 2022
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Director

Future Outlook

I would purchase the SecureLink system again if the decision were up to me. We have had a very good...

Jan 2022
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Director

ROI / Cost (care and feeding)

We have only paid SecureLink for what we have agreed to. We haven't really paid for any ad hoc...

Jan 2022
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Director

Service and Support

If I asked our SecureLink representative for a meeting today, we would be in a meeting with them...

Jan 2022
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Director

Implementation and Training

The training we did with SecureLink went really well. I don't have any issues with what they provide...

Jan 2022
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Director

Functionality and Upgrades

There are things I wish the system could provide that it doesn't. For example, the way we upload our...

Jan 2022
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Director

Functionality and Upgrades

Once someone learns to use the system, they quickly adapt and achieve a level of competency where...

Jan 2022
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Director

Interfacing and Integration

We have talked about integrating other systems with SecureLink's system so that we can monitor other...

Jan 2022
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Director

Functionality and Upgrades

SecureLink stepped up with COVID-19 tracing when COVID-19 first outbroke. They worked really hard...

Jan 2022
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Director

Technology

The SecureLink system has a very narrow scope compared to something like an EMR. With an EMR, we...

Jan 2022
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Director

Relationship

I speak with one of the SecureLink leaders pretty regularly, so that person reaches out to me for...

Jan 2022
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Director

Win/Loss - Why they were selected (by current clients)

We compared SecureLink to other potential vendors, and one of the reasons we selected SecureLink was...

Jan 2022
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Director

Service and Support

Our experience with the vendor since the acquisition has been good. The vendor has been great to...

Jan 2022
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Director

Relationship

With the product, we have found some things that we have needed to go back and research further and...

Jan 2022
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Manager

Service and Support

I email Maize Analytics to have something white-listed or tweaked when a result is incorrect. Maize...

Dec 2021
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Manager

Functionality and Upgrades

We have two instances of Maize Privacy Solution running because we have two different EMRs for our...

Dec 2021
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(0)
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Manager

Relationship

When Maize Privacy Solution works well, it identifies anyone impermissibly accessing the medical...

Dec 2021
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Manager

Functionality and Upgrades

Maize Privacy Solution definitely works. The only downside is that it has too much background noise....

Dec 2021
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Manager

Relationship

As long as Maize Analytics stays responsive and we can tweak the system, Maize Privacy Solution...

Dec 2021
||
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Manager

Functionality and Upgrades

We are feeding our patient medical record information and our employee human resources information...

Dec 2021
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Manager

Relationship

In the past, we would engage with a set of folks from the vendor by giving them VPN access to our...

Dec 2021
||
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Manager

Future Outlook

We have to do a little clicking around to see everything in Maize Privacy Solution. Maize Analytics...

Dec 2021
||
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VP/Other Executive

ROI / Cost (care and feeding)

Maize Privacy Solution is most definitely part of our long-term plans. I don’t see us leaving. I...

Oct 2021
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VP/Other Executive

Functionality and Upgrades

The tool is phenomenal. It has truly moved us. Our privacy program prior to Maize Privacy Solution...

Oct 2021
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VP/Other Executive

Service and Support

We have rarely had to reach out to the Maize Analytics help desk team with issues. The few times...

Oct 2021
||
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VP/Other Executive

Service and Support

The vendor keeps their commitments. They resolve issues promptly. There were a couple of times when...

Oct 2021
||
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VP/Other Executive

ROI / Cost (care and feeding)

Maize Analytics doesn't charge us for every little thing. They don’t limit help desk requests and...

Oct 2021
||
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VP/Other Executive

Implementation and Training

When I hired a new employee, I walked that person through Maize Privacy Solution and taught them...

Oct 2021
||
(0)
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VP/Other Executive

Other Observations & Comments

We had a couple of instances where there were issues with the data logging over. Those instances...

Oct 2021
||
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VP/Other Executive

Functionality and Upgrades

Maize Privacy Solution is so user friendly. With our prior tool, we could tell it was developed by...

Oct 2021
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VP/Other Executive

Relationship

The vendor has reached out to us, so I am certain they have reached out to their other clients and...

Oct 2021
||
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Director

ROI / Cost (care and feeding)

We pay Maize Analytics a regular rate, and everything is included.

Oct 2021
||
(0)
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Director

Sales and Contracting

I am very pleased with Maize Privacy Solution. Overall, it is a great, user-friendly product. Maize...

Oct 2021
||
(0)
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Director

Interfacing and Integration

The only area that Maizy Analytics could improve upon is ensuring that the product really integrates...

Oct 2021
||
(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

When we were choosing vendors, our organization was in a situation where choosing Maize Privacy...

Oct 2021
||
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VP/Other Executive

Functionality and Upgrades

It is important for us to validate what Maize Privacy Solution was seeing, and the audit reports are...

Oct 2021
||
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VP/Other Executive

Functionality and Upgrades

The product is easy to use, and the transition of uploading our files was very easy. Maize Analytics...

Oct 2021
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VP/Other Executive

Functionality and Upgrades

Maize Analytics could improve their reporting piece. Maize Privacy Solution doesn't have graphs that...

Oct 2021
||
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VP/Other Executive

Functionality and Upgrades

We can satisfy the requirement of auditing access with Maize Privacy Solution. In the past, we were...

Oct 2021
||
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VP/Other Executive

Sales and Contracting

The contract negotiation with Maize Analytics was so easy. We knew what to expect up front, and they...

Oct 2021
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