SecureLink Privacy Monitor (formerly Maize Analytics)
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Subject Expert
Justin Porter
Research Director
Commentary Summary
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User Commentary
Relationship
Imprivata’s customer service is excellent. Anytime we reach out with a question, we get quick...
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Loyalty, Relationship, Product
The vendor could improve their ability to pull metrics or data out into usable reports, and I think...
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Product
We have improved how we use some of the product's more advanced technology or access anomaly...
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Loyalty, Relationship
I haven't noticed anything different since Imprivata bought the product. We are still contacting the...
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Relationship
The vendor is easy to work with. They listen to us and then put our stuff on our list. They don't...
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Relationship
The executive involvement has gone down now that the vendor is Imprivata because Imprivata does...
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Product
Our experience with Imprivata has been good overall. SecureLink Privacy Monitor has given us good...
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Operations
If we ask a question about bringing in a new external organization, it takes a while to set up the...
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Product
SecureLink Privacy Monitor’s overall quality is very high. SecureLink Privacy Monitoring gives us an...
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Product, Value
SecureLink Privacy Monitor is highly driving tangible outcomes. I run multiple searches and sort...
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Operations
Setting up the implementation is challenging. Once it is set up, things go well. We have a project...
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Product
The integration is not good. SecureLink Privacy Monitor is an old program, and some nuances limit...
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Loyalty, Value
We did an RFP with several different vendors, and SecureLink Privacy Monitor was exactly what we...
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Operations
We had some challenges in the beginning, but our implementation of SecureLink Privacy Monitor went...
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Product
Overall, I am pleased with SecureLink Privacy Monitor. There is a lot of flexibility in the tool,...
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Loyalty, Product
SecureLink Privacy Monitor is user friendly. It provides us with the ability to assess and preserve...
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Relationship
Imprivata’s support is excellent. We also get ongoing notices, so their proactiveness is really good....
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Relationship
We don’t have a problem escalating issues with Imprivata. The vendor’s leadership was heavily...
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Operations, Product
With SecureLink Privacy Monitor, I am able to proactively see the way people are using the EHR;...
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Relationship
It has been a long time since I have needed any web support. Imprivata is pretty responsive when I...
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Product
Some of the time stamping in the product is a little confusing and could be better. It is pulled...
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Operations, Product, Value
We have been able to identify whether there have been breaches. The vendor has been able to help us...
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Product, Value
The system reduces inappropriate access because people are aware they are being monitored, and we...
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Relationship, Value
Imprivata is now the owner of the product, but the price we negotiated when we were with Maize...
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Relationship, Product
Imprivata has done a few exchanges of data that they have had to do upgrades with, and they have...
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Relationship
We get quick responses and turnaround times from Imprivata. If the support person I speak to is...
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Relationship
We have had some issues that could have been prevented if the vendor had just sent us an alert. The...
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Product
The Maize Analytics product is only interoperable with a couple of systems, but those are the ones...
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Relationship
I usually engage the vendor’s support team through email, but they are still pretty quick to respond....
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Loyalty
We decided to go with SecureLink Privacy Monitor because we needed help with reviewing transactions,...
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Operations
Imprivata did a great job with the optimization of SecureLink Privacy Monitor. They did a great job...
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Product
One thing that I would like in SecureLink Privacy Monitor is basically a custom report builder where...
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Product
SecureLink Privacy Monitor performs the access auditing that we need it to do; that is the key...
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Relationship
We are very happy with the customer service and support that we get. Every time we have ever...
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Product
We should be using the system more proactively, but the system has a fantastic capability of running...
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Loyalty, Operations, Product
With SecureLink Privacy Monitor, it feels like there is an ongoing update. There are endless new...
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Operations
It would be nice to have some sort of refresher training. I know that any time I ever have a...
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Culture
The vendor doesn’t keep all their promises, but I don't believe they are dishonest. They just...
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Product
There is always room for improvement, but the product is impressive. We can dig further into the...
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Product
We would like more from SecureLink Privacy Monitor, but it is a leading product. I don't know that...
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Relationship, Product
The vendor has updated the product, and that has not negatively impacted our use of the product. At...
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Relationship
When we drop a support ticket, there is not as much communication as we would expect and appreciate....
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Relationship
The vendor keeps ahead of patches, security updates, and general upkeep of the tool, but it seems as...
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Relationship
The fellow who started Maize Analytics is still actively on the vendor's team. In the ticketing...
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Product
We used to do all the analysis on behavioral reviews. We would go into the record when we needed to...
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Relationship
Imprivata has a team that is only so big, and they can only grow it so fast. Right now, they are...
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Loyalty
The product is part of our long-term plans, but Imprivata has made it clear to their users that they...
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Operations
The product’s implementation could have been faster, but the training on the tool was good and very...
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Loyalty, Relationship
We have developed a relationship with the vendor. We will see whether that relationship continues...
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Product
There are some things that could be improved in Imprivata, and improving those things could help our...
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Loyalty
The vendor has been making some changes because they have been bought out by Imprivata. Imprivata...
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Product, Value
The product helps us quite a bit whenever we need to audit records because we can keep the audits...
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Relationship
When things come up, I have to email Imprivata’s troubleshooting team. The team is very quick to...
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Relationship, Operations
The acquisition of SecureLink by Imprivata was smooth. There was an FYI in advance. Everybody knew...
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Relationship, Value
There is no nickel-and-diming from SecureLink, and they are helpful when I need assistance. I can...
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Operations
SecureLink’s training was good, even though I had to be proactive in reaching out for it. The...
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Relationship
I have not had any outages with SecureLink Privacy Monitor. Once, the vendor checked in with me to...
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Relationship, Product, Value
The features of the tool allow us to provide oversight in compliance with the HIPAA security rule to...
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Product
We use the product as a tracking tool for our privacy incidents, issues, and breaches. There are...
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Relationship
Overall, Imprivata's customer service has been amazing. We can always reach out to the vendor's team...
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Product
I wish that SecureLink Privacy Monitor had more out-of-the-box reports rather than ones we create...
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Product
The integration between Maize Analytics' system and our EMR is a bit troublesome, and that is not...
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Loyalty
It is too early to tell, but I absolutely believe that SecureLink Privacy Monitor will have a big...
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Relationship, Operations
Imprivata’s support has been excellent. Anytime I have reached out with questions or for additional...
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Loyalty, Value
We went with SecureLink Privacy Monitor because it met our needs from a cost perspective.
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Product, Value
Our privacy office uses SecureLink Privacy Monitor as their primary method to audit access. There...
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Operations
Our implementation of the system went pretty well. Most of our problems were from teaching our...
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Product
Everything that needs to be integrated in the system is integrated. We can do everything in the...
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Relationship, Product
Our biggest issue with the system is trying to get data from our ERP. That isn't always easy,...
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Relationship
When Imprivata was still Maize Analytics, I talked with several high-up people who were available to...
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Product, Value
The product has been fantastic. It has streamlined some of our processes, such as the workload...
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Relationship
Since Imprivata took over Maize Analytics, communication has not been as robust as it was when Maize...
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Operations, Product
We have not had any issues with upgrades from Imprivata at all. There is a learning curve, but to be...
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Product
We are never satisfied, but I do not think anyone ever really is. Everything in the platform works...
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Relationship, Product
My cohorts have noticed the system has been running slower since it was acquired by Imprivata. We...
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Relationship
Imprivata listens when we ask for new technology. If we send a ticket or something, we get a pretty...
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Product
We like that we can tailor the platform to what we are looking for so that there are not just canned...
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Relationship
We have had service issues with the vendor. They aren't proactive.
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Relationship
Imprivata isn't a service-oriented company. We had an issue where the solution wasn't ingesting...
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Loyalty
We started looking at other systems, and we decided to change to another solution. Another vendor...
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Product, Value
We have had good success with the product. The product has consistently worked well for us. It has...
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Relationship
Maize Analytics has been very responsive whenever we have had any questions. The vendor has provided...
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Relationship
The support team could do better with their responsiveness to emails. Sometimes the support team is...
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Product, Value
I would tell the vendor to keep doing what they are doing. Their technology is good. It definitely...
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Operations, Product
The system itself is really easy to use. It took us probably a week of using the system and doing...
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Product
The Maize Analytics product is very easy to learn and use. It provides accurate reports when other...
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Culture, Relationship
Since the acquisition by Imprivata, the only improvement I have noticed has been with the support...
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Loyalty
I look forward to seeing what Imprivata improves within the product. It would be nice to be able to...
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Operations, Product
Before we were using the Maize Analytics product, we had a very manual process. We weren't actually...
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Operations, Product
Once we implemented this tool, we had to determine what our guidelines would be regarding when...
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Product, Value
SecureLink Privacy Monitor has been useful to determine whether people have been in a medical record...
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Culture, Value
I haven't seen Imprivata charge for every little thing; they have done what they said they would do...
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Product
SecureLink Privacy Monitor does a lot of what I am looking for, and it is not as bad as another...
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Product
In terms of stability, we generally don’t have any issues. The product does what it needs to do on...
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Relationship
Because of the change from Maize Analytics to SecureLink to Imprivata, there has been a little...
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Relationship, Operations
Recently, we had some file issues and couldn't figure them out. We worked with the vendor, and they...
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Operations
Regarding the ongoing training, I know that folks are available whenever we ask. The vendor has...
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Product, Value
The product definitely helps our monitoring and our privacy auditing program. It helps us look at...
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Relationship
Recently, we were having some challenges on both sides, and the vendor was responsive and got the...
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Operations, Product
The product is really intuitive and easy to use once someone gets the basics. It is very helpful to...
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Product
We were drawn to what Imprivata could provide because of their ability to track the access of...
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Relationship
Through the different changes in ownership, the vendor always notifies us. Regarding the level of...
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Value
Based on what is out there, I would buy the product again. A lot of vendors are trying to elevate...
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Loyalty, Value
I would have thought that we would have had access to the anomaly detection tool and technical...
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Relationship, Operations
Overall, Imprivata has excellent customer service. The vendor is very responsive, and they were...
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Operations
We did a really good job with training in regard to the scheduling and rollout of training sessions...
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Product
Right now, SecureLink Privacy Monitor is a standalone tool. However, Imprivata has told us that they...
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Relationship
Imprivata’s support team is great. They are very responsive, quick, and proactive. If they see that...
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Product, Value
With SecureLink Privacy Monitor, we have certainly seen a substantial decrease in snooping...
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Relationship
Imprivata’s executives are doing fantastic. We regularly meet with our account executive, and that...
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Culture, Loyalty, Value
We looked at a number of different solutions, and SecureLink Privacy Monitor had the most...
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Loyalty, Relationship
Imprivata was recently acquired by a very large company. When the vendor was Maize Analytics, they...
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Product
Instead of randomly performing audits on a wide number of interactions, SecureLink Privacy Monitor...
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Product
There are a couple of things that we wish SecureLink Privacy Monitor could do but that it currently...
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Product
There is a lot of data. SecureLink Privacy Monitor is a very complex tool regarding all the data...
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Operations
I don’t think we have done any follow-up training with Imprivata; they don't proactively schedule...
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