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Workforce Management Commentary
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Subject Expert
Niel Oscarson
Research Director
KLAS Research Director - Niel Oscarson
 
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Director

Product

The functionality and ease of use in Workforce Management has gone down a little. That issue is more...

Nov 2023
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Manager

Loyalty, Operations, Product

The product is great, and for the most part, the upgrades are great. We had a problem after the...

Nov 2023
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Manager

Product

The ease of use with Workforce Management is continually improving. There are times when users...

Nov 2023
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Manager

Product

There are some things that the application does not do. There are certain things that we would like...

Nov 2023
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Manager

Relationship

I get really good responses from Infor’s support staff, and when I don't get responses directly from...

Nov 2023
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Manager

Loyalty

Our satisfaction with Workforce Management depends; we have a couple of things that are hanging on...

Nov 2023
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Manager

Operations

We went live with the system in a multitenant environment. It took months for us to go live. We had...

Nov 2023
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Manager

Operations

There is not really a lot of training with Infor. We are on our own in terms of going out there and...

Nov 2023
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Manager

Relationship

Workforce Management works really well. We speak with Infor often, and they are starting to include...

Nov 2023
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Manager

Product

We recently went live with another vendor's solution, and we had to integrate that with everything....

Nov 2023
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Manager

Relationship

Infor has done a pretty good job of keeping their promises. Some have taken longer to get to than...

Nov 2023
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Manager

Culture, Value

Infor charges for everything that they need to. I don't know whether they have given us any kind of...

Nov 2023
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Manager

Relationship, Product

For the most part, Workforce Management is a very stable application. Infor has really sought our...

Nov 2023
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Manager

Loyalty, Product

We want more functionality for scheduling and staffing. A lot of things that we do are driven by...

Nov 2023
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