Data Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director, VBC
Commentary Summary
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User Commentary
Loyalty, Value
Data Platform is the platform that we chose to help us aggregate data across all of our facilities...
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Operations
With the Innovaccer platform, the initial ingestion of data went well, and things have continued to...
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Product
What makes Innovaccer competitive is the scale of what they are trying to put together. They have a...
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Operations
The product is very intuitive. We don't need somebody to really train us on how to do things. When...
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Operations
The project is very complex because we have several portfolio companies, and we deal with a lot of...
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Loyalty
We use Innovaccer's system because it becomes our engine to standardize all the things we need. We...
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Relationship
We had a routine meeting with the vendor, and everybody in our C-suite was very satisfied with the...
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Relationship
I don’t see anything the vendor needs to improve. We were able to accomplish what we needed in a...
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Loyalty, Product
The integration was really the selling point. We didn't have to build all the engines. Innovaccer's...
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Product
We like that the product adapts because it normalizes our data coming from different sources in a...
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Product
There is another solution we use with Innovaccer's that is beneficial for allowing providers to be...
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Loyalty
We decided to go with Innovaccer because they did the best in our scoring, and their solution is...
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Product
What we do with Innovaccer is not very complex, so we feel like we may be able to do some of the...
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Relationship, Operations
Innovaccer has done a better implementation than many of the other vendors I have worked with....
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Relationship
Given the offshore dynamic at play, sometimes we have challenges with the vendor’s support team....
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Relationship
Innovaccer is a solutions-oriented organization, so they are quick to figure out solutions, and they...
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Loyalty, Product
Ultimately, we want to use the system to identify what things drive outcomes, document those things...
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Product
Innovaccer has a unique tool that allows us to bring together multiple data sources and document our...
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Relationship
We struggle with Innovaccer's support. The vendor has had turnover in their support organization,...
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Relationship, Product
Innovaccer does apply upgrades and patches, and sometimes they are delayed or pushed back, but that...
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Relationship, Product
Innovaccer needs better support, and they need a more hardened product. We have found a lot of bugs...
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Operations
We don't have to put a lot of work into training for Innovaccer because the users can pick it up...
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Loyalty, Product
Our instance of the system does not have bidirectional FHIR interoperability. I want to do things...
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Loyalty, Product, Value
The nature of healthcare is that we can't do everything perfectly. However, we are bringing in a lot...
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Product
If someone has seen one clinical EHR, they have seen only one clinical EHR. Regarding the product’s...
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Relationship
At least a few times a year, I connect with a number of the vendor’s executives, and we try to meet...
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Culture, Culture, Culture, Relationship, Relationship, Relationship
Due to some circumstances out of both our control and the vendor's, there was a point when...
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Operations, Operations, Operations
Our build process with Innovaccer has gone very well. For any complex systems, organizations need to...
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Relationship, Relationship, Relationship, Product, Product, Product
Innovaccer's ability to integrate with virtually any platform out there is a best-in-class ability....
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Culture, Culture, Culture, Relationship, Relationship, Relationship
Innovaccer sometimes doesn't deliver on the timelines we expect them to. Some of that is because...
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Loyalty
I acknowledge that we have a lot of fragmented systems, and integrating all that data into one...
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Relationship
Innovaccer doesn’t always fix our problems on time. The purpose of having a self-service dashboard...
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Relationship
The customizable aspects of the system meet the needs of the different programs and initiatives we...
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Product
Innovaccer has the ability to text campaigns to patients to let them know certain things, but I...
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Relationship, Operations
Innovaccer gave us a lot of support with onboarding to help us understand the system and how it...
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Culture, Value
When we were first going live, we talked about how Innovaccer could do all these things for us for...
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Relationship
Innovaccer has been a bit more on the reactive side. We can tailor the products to be ours, but it...
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Product
The delivery of new technology has been an impressive part of Innovaccer’s service. The vendor has a...
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Relationship, Product
Innovaccer has some really nice dashboards and reporting tools. The vendor has done a nice job with...
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Relationship
Something that I think Innovaccer could improve on would be their issue resolution; they need to be...
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Product
We like having access to SQL, the raw programming in the product, and the configured measure builders....
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Culture
The contract we have with Innovaccer is competitive with what we had before, and we were very...
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Relationship, Product
Things are great with Innovaccer. We have high engagement from our network to do proactive gap...
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Relationship
When we call Innovaccer, I do feel like they definitely go the extra mile. They definitely try to...
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Culture, Value
Innovaccer's platform is not inexpensive. That is one of the rubs against Innovaccer these days,...
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Culture, Product
Innovaccer's product is very simple to use. The dashboards are intuitive and very helpful. They have...
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Relationship
Innovaccer’s change management processes have improved significantly since the early days. They let...
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Relationship, Operations
Innovaccer has been flexible and listened to our concerns. We have regular touchpoints with people...
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Operations
Innovaccer's training wasn't as good as their implementation was. I don't know whether that was...
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Loyalty, Product
I need faster processing options for the system. Every night I dump EMR data into it, but it only...
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Relationship, Product
Innovaccer is doing a great job of finding new technology, but we have spun out a little in actually...
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Relationship
Innovaccer has heard their customers' feedback about improving their executive involvement, and I...
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Relationship
One nice thing about Innovaccer is they have a team mentality. We have had pretty much the same...
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Relationship, Operations, Product
One positive thing with Innovaccer is their flexibility with data feed connections to independent...
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Product
Innovaccer creates all these different connections with various EMRs, but from what I have seen,...
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Relationship, Operations
When Innovaccer pushes upgrades, we often don't know until we get on the platform and see that...
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Culture, Value
Innovaccer is a very fair company. They don't nickel-and-dime us at all, and that is nice. They are...
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Product
Innovaccer’s InNote application is the greatest thing they have ever created. It is extremely...
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Relationship
Innovaccer is great. They have a lot of extremely smart people working for them, and everyone is...
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Culture
Innovaccer oversold what functionality would be available out of the box. They are very good at...
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Operations
I really like my implementation team, and the upgrades have gotten better.
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Relationship
Innovaccer is very well aware of what we are trying to accomplish and is always offering to help,...
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Product
Innovaccer's system has really good dashboards, metrics, and baseline progress. The things the...
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Operations
The training is really good. Innovaccer is very available. Some of the training team is working...
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Relationship, Product
We have a cloud service for our data, and Innovaccer downloads their full data into our bucket on an...
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Loyalty, Relationship, Operations
The vendor set up a few meetings to talk about how we were doing, what our plans were, and how the...
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Product, Value
Data Platform is really easy to use. When the provider sees a patient, the provider opens up the...
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Loyalty, Product
We would like Innovaccer's system to take the referral process from the doctors' plates and remove...
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Relationship
The customer support team is always available, and we have no issues. Innovaccer always asks what...
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Relationship
While Innovaccer can ingest many things, Innovaccer is definitely very aggressive in saying they can...
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Relationship
We had a bit of a rocky past with Innovaccer, but they have kept their promises with newly...
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Product
In terms of integration, there hasn’t been anything that we haven’t been able to throw at...
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Relationship
The vendor has gotten better at proactively reaching out. There have been a few times where the...
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Relationship, Operations
We did a complete transformation with Innovaccer. When I started with this organization, I realized...
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Operations
We do tons of implementations because we are adding different markets, and some of the vendor’s...
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Operations
Innovaccer’s training has definitely improved. They offer more transparency and ease of access to...
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Relationship
If we need to talk to executives from the vendor, they are right there. We have on-site meetings...
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Relationship
Innovaccer could improve by growing their understanding of specific markets, which can be...
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Loyalty, Relationship
Overall, things are going really well with Innovaccer. We are starting to feel that some of the...
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Loyalty, Product
One of our areas of focus is around social determinants of health and really supporting the flow of...
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Relationship, Product
We like Innovaccer’s payer and financial analytics expertise and benchmarking capabilities. They are...
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Product
Health equity is obviously a big topic. We have taken a proactive approach toward how to effectively...
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Loyalty, Value
One area Innovaccer could improve on is the payer financial analytics and opportunity...
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Loyalty, Relationship
We are working on collaborating with organizations of a certain specialty so that we can improve...
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Product
Innovaccer's system is not complex for the user. It is not even that sophisticated. It is very user...
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Product
The information from Innovaccer doesn't match what the papers tell me, and that makes me think the...
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Culture, Relationship
There are sometimes misunderstandings with some of our leaders at Innovaccer, but they keep their promises....
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Product
We have seen some good upgrades and changes made to Data Platform. The platform is so easy to use....
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Operations, Value
The way Innovaccer worked on sprints was a good process for us. The process took small chunks of...
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Operations
We have had some turnover with some people at Innovaccer. When turnover happens, things sometimes...
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Relationship
Innovaccer has had a lot of turnover on the support team. For the most part, Innovaccer's service is...
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Value
We have overage charges sometimes. We have another charge related to work that we are proposing or...
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Operations
I am not aware that Innovaccer offers any initial training. They need to provide that. For the most...
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Product, Value
The main thing we utilize is the data platform, which allows us to ingest several different data...
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