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KLAS Research Director - Ryan Pretnik
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Ryan Pretnik

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ryan.pretnik@klasresearch.com

 
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Manager

There are a couple of things the vendor is still working on that we need. We don’t have a lot of...

Sep 2021
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Manager

The solution is a little more expensive than I expected, but we get great service from the vendor,...

Sep 2021
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Manager

I was a little skeptical about the vendor because I knew of other vendors out there, but Innovaccer...

Sep 2021
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Manager

Our organization has been acquiring a lot of smaller practices. With all of those practices, there...

Sep 2021
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Manager

Things with the vendor have gone well since the very beginning. We sat down with the vendor so they...

Sep 2021
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Manager

The vendor's team has definitely been flexible. We meet on a regular basis to go over our progress,...

Sep 2021
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Director

The big thing that drives my value is the partnership that we have with Innovaccer. Healthcare is...

Aug 2021
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Director

One thing Innovaccer can do is have better QA before releases and updates. Also, I wish they...

Aug 2021
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Analyst/Coordinator

Any time that we call them, Innovaccer's people are ready to jump on a Zoom call within 15 minutes...

Aug 2021
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Analyst/Coordinator

The solution is doing everything that we need it to do, but we have a lot of things that are on the...

Aug 2021
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Analyst/Coordinator

The vendor works best when everyone is aligned about what our priorities are. When the vendor starts...

Aug 2021
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Analyst/Coordinator

Innovaccer is driving real strategy and revenue in our ACO as we move forward. They are bringing...

Aug 2021
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VP/Other Executive

Innovaccer was already established with our health system elsewhere, and their product looked pretty...

Jun 2021
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VP/Other Executive

There are a lot of things that are promised. We provide feedback and go back and forth, and then we...

Jun 2021
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VP/Other Executive

The COO of Innovaccer is very active, involved, and engaged. They have invited us to webinars and...

Jun 2021
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VP/Other Executive

We are trying to quantify the ROI we are getting from some of the initiatives with the Innovaccer...

Jun 2021
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Director

Recently, we have been expanding our horizons and sending all of our risk patient data to Data...

Jun 2021
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Director

We love Data Platform. We really like its extensive drill-down capabilities. The system allows us to...

Jun 2021
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Director

We certainly plan on using Data Platform for an extended period of time. Another vendor is working...

Jun 2021
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Director

Without question, we would buy Data Platform again. It is probably one of the best platforms I have...

Jun 2021
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VP/Other Executive

I rated Innovaccer fairly high, but their weak spot is that they don't have any kind of predictive...

Jun 2021
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VP/Other Executive

We like Innovaccer because they don't limit what we can do. Innovaccer doesn't have too many...

Jun 2021
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VP/Other Executive

Innovaccer has a set of products that are pretty solid, but v.2 of those products has been a little...

Jun 2021
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VP/Other Executive

Innovaccer's customer support is amazing. The customer support team gets on the phone with us...

Jun 2021
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VP/Other Executive

Innovaccer has staffed a bunch of executives, but Innovaccer needs more developers and people on the...

Jun 2021
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VP/Other Executive

Innovaccer is absolutely fair with pricing. They give us whatever we need, and they bill us later. I...

Jun 2021
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CEO/President

I would buy Innovaccer Data Platform again with some caveats. I wish I would have known everything...

May 2021
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CEO/President

It is really important to have a very clear pricing model, including the number of lives, the area...

May 2021
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Manager

Innovaccer overpromises and underdelivers. We have had a lot of frustrations with them. Our project...

May 2021
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Manager

Innovaccer’s website is not user friendly. I am a data person, and I know how to mine through the...

May 2021
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Manager

What brought us to Innovacccer was that their system could connect 837s and CCCs for more real-time...

May 2021
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Manager

I am not impressed with the InGraph tool. I have seen a lot of data mining and normalization tools....

May 2021
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Manager

We wanted the solution for GPRO validation. Once we get our final scores for the year, I will bump...

May 2021
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Manager

The product is for healthcare systems that currently don't have any reporting. The system is great,...

May 2021
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Manager

We have a standing call where we go through any data issues or files that aren’t coming through. The...

May 2021
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VP/Other Executive

The vendor has experienced leaders in the healthcare industry at the executive level. They have...

May 2021
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VP/Other Executive

I suggest that Innovaccer spend more time with their clients if they really want to understand the...

May 2021
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VP/Other Executive

People are gravitating to the platform, and as more and more people gravitate, the vendor's ability...

May 2021
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VP/Other Executive

The vendor is not great at resolving support tickets. The help desk is in India, and we need a 24/7...

May 2021
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VP/Other Executive

Innovaccer keeps their promises. They have been an unbelievable group of folks to work with....

May 2021
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VP/Other Executive

Things could always be a little better. Innovaccer could use some help with their training. Part of...

May 2021
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VP/Other Executive

The vendor executives are absolutely on the phone with us when we need them. We can call their cell...

May 2021
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VP/Other Executive

There is some funkiness in the way the system loads. The data takes a little longer to load than we...

May 2021
||
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CEO/President

The vendor avoids charging us for every little thing. That is the best thing about them. I have...

May 2021
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(0)
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CEO/President

I have been very pleased with the vendor. I consider our relationship to be a partnership because we...

May 2021
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VP/Other Executive

When we have an issue and need support, the vendor responds quickly. They are always willing to...

Apr 2021
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VP/Other Executive

We really see a difference with this system compared to the system that we had in the past and the...

Apr 2021
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VP/Other Executive

For us, one of the most difficult parts of this system was its integration. Innovaccer Inc. could...

Apr 2021
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Director

The system doesn't lack anything that we would expect from a normal population health vendor. It...

Apr 2021
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Director

We are doing a lot of things around care coordination and care management to determine how impactful...

Apr 2021
||
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Director

We are doing a lot of things with Innovaccer because we have seen results from them. We will...

Apr 2021
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Director

Our organization moves very quickly in terms of things that we like to push boundaries on. The...

Mar 2021
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(0)
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Director

In terms of some of Data Platform’s effective and advanced analytics capabilities, the vendor has...

Mar 2021
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Director

With training, Innovaccer just needs to come up with a better-structured road map on how they...

Mar 2021
||
(0)
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Director

One piece that Data Platform has helped us in is automating a lot of the integration workflows. That...

Mar 2021
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Director

The vendor needs to put in more predictive analytic capabilities that are fully engrained. One of...

Mar 2021
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