Data Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Product
Innovaccer struggles to import some data files from our payers, and that is unacceptable for us. We...
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Relationship
Innovaccer has been great to work with on dashboards that we need so we can track the quality of our...
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Loyalty, Relationship
One main reason we went with Innovaccer is their ability to aggregate state data sources. We have...
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Relationship
When it comes to helping us operationalize the insights that they provide, I couldn’t imagine...
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Relationship
We have had some struggles with this platform, but I think Innovaccer is fairly responsive, and they...
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Operations, Product
The only issue we had with the ease of use was when Innovaccer did an upgrade and moved to Power BI,...
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Relationship
If someone were looking into working with Innovaccer, I would tell them to have a clear...
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Product
Innovaccer's InNote application is very unique. The different things that we have been able to add...
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Relationship
The main barrier to our ability to achieve our desired outcome is that our internal team has to...
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Loyalty, Product
We have really pushed Data Platform to the limits because we have many active data sources. This...
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Relationship
Innovaccer is doing a good job helping us operationalize the insights. That happens to be one of our...
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Relationship
Once we can get ahold of Innovaccer's customer support people, they are on top of our issues, and...
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Value
In healthcare, data availability is the name of the game. We send Innovaccer data, and we want to...
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Operations
I have worked with other vendors who have had fantastic training, and that is the standard for me....
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Culture, Relationship, Operations
Things are going pretty well with Innovaccer. Innovaccer sticks to project notes, and they are...
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Product
Certain integration things are hard with Innovaccer. The system has a user interface where we can...
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Loyalty, Product
Data Platform is very good with metrics. We have different payers with different metrics, and the...
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Operations, Product
Our project with Innovaccer is very complex. It is not for the faint of heart. The system isn't easy...
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Product
Data Platform is powerful. The vendor shares all their data. We get that data frequently, and we can...
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Relationship
I have regularly scheduled meetings with Innovaccer. If I have a problem during one of those...
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Loyalty, Relationship
Innovaccer is phenomenal at delivering new technology. One of the reasons we invested in them is...
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Culture, Value
Innovaccer is a bigger investment than with other vendors, and it is hard to make a return when we...
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Value
The cost utilization and benchmarking capabilities in Data Platform are not at the level they should...
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Product
Innovaccer’s point-of-care solution, InNote, is one of the key attributes of the value that Data...
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Relationship
With Innovaccer, we often find the issues before they do, and that is frustrating. We are pushing...
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Product
The bigger problems with Innovaccer have more to do with payer variability; we are constantly having...
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Relationship
Outcomes with Innovaccer have more to do with our maturity. We could achieve outcomes if we had...
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Operations, Product
I give Innovaccer good marks for ease of use. However, there is complicated material in Innovaccer...
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Operations
Innovaccer typically doesn't provide much training now that we are further along in the...
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Product
Innovaccer has been good at supporting our integration goals. They are one of those vendors that can...
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Relationship
Innovaccer has gotten better at tracking timelines and following their committed timelines. The...
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Value
To feel like I have gotten a full return on investment, I need a value analysis. The vendor could...
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Culture, Relationship
One thing about Innovaccer is that they are willing to work with us on customizations. They are very...
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Relationship, Operations
Sometimes, the QA process before the vendor pushes things out to clients is a bit lax. We spend a...
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Relationship
With Innovaccer, we are always having to use the support team just because we have some intricate...
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Culture, Product
With Innovaccer Data Platform, there is sometimes confusion around definitions and what the platform...
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Relationship
There are some things Innovaccer could do better in terms of continuity with the people that we work...
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Loyalty, Value
Data Platform is the platform that we chose to help us aggregate data across all of our facilities...
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Operations
With the Innovaccer platform, the initial ingestion of data went well, and things have continued to...
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Product
What makes Innovaccer competitive is the scale of what they are trying to put together. They have a...
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Operations
The product is very intuitive. We don't need somebody to really train us on how to do things. When...
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Operations
The project is very complex because we have several portfolio companies, and we deal with a lot of...
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Loyalty
We use Innovaccer's system because it becomes our engine to standardize all the things we need. We...
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Relationship
We had a routine meeting with the vendor, and everybody in our C-suite was very satisfied with the...
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Relationship
I don’t see anything the vendor needs to improve. We were able to accomplish what we needed in a...
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Loyalty, Product
The integration was really the selling point. We didn't have to build all the engines. Innovaccer's...
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Product
We like that the product adapts because it normalizes our data coming from different sources in a...
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Product
There is another solution we use with Innovaccer's that is beneficial for allowing providers to be...
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Loyalty
We decided to go with Innovaccer because they did the best in our scoring, and their solution is...
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Product
What we do with Innovaccer is not very complex, so we feel like we may be able to do some of the...
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Relationship, Operations
Innovaccer has done a better implementation than many of the other vendors I have worked with....
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Relationship
Given the offshore dynamic at play, sometimes we have challenges with the vendor’s support team....
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Relationship
Innovaccer is a solutions-oriented organization, so they are quick to figure out solutions, and they...
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Loyalty, Product
Ultimately, we want to use the system to identify what things drive outcomes, document those things...
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Product
Innovaccer has a unique tool that allows us to bring together multiple data sources and document our...
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Relationship
We struggle with Innovaccer's support. The vendor has had turnover in their support organization,...
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Relationship, Product
Innovaccer does apply upgrades and patches, and sometimes they are delayed or pushed back, but that...
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Relationship, Product
Innovaccer needs better support, and they need a more hardened product. We have found a lot of bugs...
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Operations
We don't have to put a lot of work into training for Innovaccer because the users can pick it up...
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Loyalty, Product
Our instance of the system does not have bidirectional FHIR interoperability. I want to do things...
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Loyalty, Product, Value
The nature of healthcare is that we can't do everything perfectly. However, we are bringing in a lot...
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Product
If someone has seen one clinical EHR, they have seen only one clinical EHR. Regarding the product’s...
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Relationship
At least a few times a year, I connect with a number of the vendor’s executives, and we try to meet...
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Culture, Relationship
Due to some circumstances out of both our control and the vendor's, there was a point when...
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Operations
Our build process with Innovaccer has gone very well. For any complex systems, organizations need to...
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Relationship, Product
Innovaccer's ability to integrate with virtually any platform out there is a best-in-class ability....
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Culture, Relationship
Innovaccer sometimes doesn't deliver on the timelines we expect them to. Some of that is because...
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Loyalty
I acknowledge that we have a lot of fragmented systems, and integrating all that data into one...
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Relationship
Innovaccer doesn’t always fix our problems on time. The purpose of having a self-service dashboard...
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Relationship
The customizable aspects of the system meet the needs of the different programs and initiatives we...
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Product
Innovaccer has the ability to text campaigns to patients to let them know certain things, but I...
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Relationship, Operations
Innovaccer gave us a lot of support with onboarding to help us understand the system and how it...
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Culture, Value
When we were first going live, we talked about how Innovaccer could do all these things for us for...
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Relationship
Innovaccer has been a bit more on the reactive side. We can tailor the products to be ours, but it...
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Product
The delivery of new technology has been an impressive part of Innovaccer’s service. The vendor has a...
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Relationship, Product
Innovaccer has some really nice dashboards and reporting tools. The vendor has done a nice job with...
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Relationship
Something that I think Innovaccer could improve on would be their issue resolution; they need to be...
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Product
We like having access to SQL, the raw programming in the product, and the configured measure builders....
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Culture
The contract we have with Innovaccer is competitive with what we had before, and we were very...
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Relationship, Product
Things are great with Innovaccer. We have high engagement from our network to do proactive gap...
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Relationship
When we call Innovaccer, I do feel like they definitely go the extra mile. They definitely try to...
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Operations
Innovaccer's training wasn't as good as their implementation was. I don't know whether that was...
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Loyalty, Product
I need faster processing options for the system. Every night I dump EMR data into it, but it only...
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Relationship, Product
Innovaccer is doing a great job of finding new technology, but we have spun out a little in actually...
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Relationship
Innovaccer has heard their customers' feedback about improving their executive involvement, and I...
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Relationship
One nice thing about Innovaccer is they have a team mentality. We have had pretty much the same...
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Relationship, Operations, Product
One positive thing with Innovaccer is their flexibility with data feed connections to independent...
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Product
Innovaccer creates all these different connections with various EMRs, but from what I have seen,...
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Relationship, Operations
When Innovaccer pushes upgrades, we often don't know until we get on the platform and see that...
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Culture, Value
Innovaccer is a very fair company. They don't nickel-and-dime us at all, and that is nice. They are...
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Product
Innovaccer’s InNote application is the greatest thing they have ever created. It is extremely...
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Relationship
Innovaccer is great. They have a lot of extremely smart people working for them, and everyone is...
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