Data Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Product
Innovaccer’s out-of-the-box data activation platform did not meet our business needs. We had to go...
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Operations, Product
One of the biggest hiccups that I see with Data Platform is that the data tables and Innovaccer’s...
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Relationship
Innovaccer has done a really good job creating a personalized dashboard for me. The vendor has...
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Product
In general, Data Platform is easy to maneuver around. It is easy to see the outcomes and filter what...
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Loyalty, Relationship
I want to know whether Innovaccer is here for the long term. I have been reassured that they are...
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Culture, Operations
We are a complex organization, but once the vendor understood us, their implementation services were...
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Loyalty, Product, Value
We use the tool to track the effectiveness of our quality improvement interventions over time. We...
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Culture, Loyalty
I was very pleased and delighted that our renewal with Innovaccer went as well as it did. That was...
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Culture, Relationship
I have been shocked by who reaches out to me from Innovaccer on a regular basis. I hear from one of...
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Operations
The implementation process is always painful, especially since we have done it several times....
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Loyalty
We will be looking at what we want in functionality moving forward. Once we determine what that is,...
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Product, Value
Data Platform facilitates outcomes more than it drives them because we don't use a lot of...
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Product
We are trying to really build a culture around value-based contracting and care. The mantra has been...
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Loyalty, Relationship, Product
The vendor is always developing new technology, and that allows us to improve our analytics and...
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Relationship, Operations
Innovaccer has done a very effective job in working with us to adjust how we get our data organized...
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Relationship
Innovaccer is very collaborative. We meet with them frequently and come up with solutions....
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Relationship
Innovaccer is incredibly insightful and helpful. Our team is very clinical, so when we ask for...
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Operations, Value
While helping us operationalize insights, Innovaccer is doing what they can. They really bend over...
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Loyalty, Relationship
We are working with Innovaccer on things, and I feel that when we have raised our concerns, they...
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Loyalty, Relationship
If the customer is a bigger organization moving to Innovaccer, they have more due diligence. I think...
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Relationship
Innovaccer uses sprints and is very agile and flexible about moving, but we have to be ready for...
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Relationship, Product
On Data Platform, Innovaccer is very reactive to and supportive of anything we say, but the quality...
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Relationship
I would recommend Innovaccer to a peer; they are a nimble company willing to work with the customer....
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Relationship
We have had incidences where the user discovered the problem, not Innovaccer reaching out to say...
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Culture, Value
Whether we have gotten our money’s worth out of Innovaccer is a loaded question. Some of that is the...
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Product
We had rough patches in the past with upgrades with Innovaccer, but their processes have...
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Relationship
We have a really good relationship with Innovaccer, and I feel like we work together really well on...
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Product
Data Platform is well structured. The dashboards that Innovaccer produced out of the box and...
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Relationship
We get responses from Innovaccer within 24 hours. If we were to run into a speed bump, we would have...
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Relationship, Operations
Innovaccer's main implementation workforce is mostly located in India. The time gap makes me feel...
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Loyalty, Value
When we did our analysis of what it would cost to build a platform versus buying a platform, Data...
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Relationship, Operations
We are fairly new to the system, and we have received as much training as we have asked for....
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Relationship
We are working with some of Innovaccer's data engineers. Those people are very responsible,...
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Product, Value
So far, the system has been far superior to what we have used in the past. We are very happy with...
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Relationship
Right now, our current barrier to achieving our desired outcomes with Innovaccer is driving interest...
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Loyalty, Product
Installing Innovaccer's system has allowed us to get in more rich reports and better supplemental...
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Operations
Innovaccer was really fantastic during our implementation. We threw them a curve ball, and they were...
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Loyalty, Relationship
We have good communication with Innovaccer. They provide good statuses, and they work with the...
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Loyalty
We chose Data Platform because Innovaccer gave us what we really wanted. We needed to find a system...
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Relationship
Innovaccer really stepped up to help us out with a specific requirement from another vendor we are...
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Loyalty, Product
The one weakness that the system has is with the details of its pharmacy data, but I believe that...
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Relationship, Value
Innovaccer is very responsive. The overall partnership that they have brought to the table has been...
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Loyalty, Operations
We started out using Innovaccer within a certain market. Innovaccer has provided a significant...
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Relationship, Product
The lack of satisfaction is partially due to the dashboards themselves once the file ingestion is...
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Relationship, Product
Our organization has struggled with a lot of current and past issues with Innovaccer. Those issues...
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Relationship
Innovaccer has been a very good partner since we let them know that we are pivoting away from them....
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Loyalty
Innovaccer has been great to work with, but we are choosing to leave them at the end of our contract...
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Relationship
Innovaccer has been great to work with. We feel very good about both the human side and the system...
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Relationship, Product
Innovaccer is skilled at data. At times, they fall down on ingesting data, which is their bread and...
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Relationship
Innovaccer needs to shore up some of their internal processes. They really need to get more people...
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Relationship, Product
People question the data integrity around Data Platform, so a lot of our clients don't use it....
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Relationship, Operations
Where we struggle with the vendor's support is in their project management and the consistency of...
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Product
Data Platform is where all the dashboards sit. Aside from the ones tied to another platform, we have...
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Loyalty, Relationship, Product
I had some failure to launch products prior to Innovaccer, and they have done a fantastic job with...
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Culture
One of my physicians said that if we were to stand Innovaccer up against other vendors’ sales teams,...
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Relationship
My satisfaction with Innovaccer’s support in helping us operationalize the insights provided by Data...
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Operations, Product
Innovaccer’s training is great when we have claim and claim line feed files, which are our claim...
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Relationship
We have developed relationships with Innovaccer's executive team, and honestly, they are very...
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Relationship, Product
With Data Platform, sometimes support takes a bit longer than with another of Innovaccer's products....
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Relationship, Product
We work collaboratively with Innovaccer's analytics team. And our organization has a team that can...
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Operations
Our implementation was rocky with Innovaccer. We had so many different clinical data feeds coming...
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Relationship
Innovaccer and I fight like siblings. We have disagreements and differences in opinion about how we...
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Culture, Value
Sometimes Innovaccer wants to charge for some of the things that I think ought to be included. But...
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Operations
To improve the training, the vendor could probably just have better communication. They have the...
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Relationship
What I like most is Innovaccer's customer service is great. Innovaccer is a wonderful partner. They...
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Product
I would recommend that Innovaccer make Data Platform a bit more customizable. They have some...
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Loyalty
We are looking at getting rid of our current platform and consolidating that with Innovaccer's...
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Operations, Product
Doing ad hoc analysis in Data Platform is hard. The dashboards are helpful at a high level, but if...
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Product
I like that Innovaccer has a lot of dashboards that can be configured with filters, so end users can...
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Relationship, Product
One barrier is the fragmented nature of our provider network and just having to coordinate across a...
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Product
I would like Innovaccer to move away from doing purely descriptive analytics. I don't care so much...
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Relationship
I would tell someone interested in Innovaccer to start with the end in mind. This is true of most...
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Loyalty
We have decommissioned certain aspects of Data Platform already as we have rolled out different...
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Product, Value
We work with some payers and other data partners that don't give us complete claims files. They...
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Product
Innovaccer struggles to import some data files from our payers, and that is unacceptable for us. We...
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Relationship
Innovaccer has been great to work with on dashboards that we need so we can track the quality of our...
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Loyalty, Relationship
One main reason we went with Innovaccer is their ability to aggregate state data sources. We have...
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Relationship
When it comes to helping us operationalize the insights that they provide, I couldn’t imagine...
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Relationship
We have had some struggles with this platform, but I think Innovaccer is fairly responsive, and they...
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Operations, Product
The only issue we had with the ease of use was when Innovaccer did an upgrade and moved to Power BI,...
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Relationship
If someone were looking into working with Innovaccer, I would tell them to have a clear...
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Product
Innovaccer's InNote application is very unique. The different things that we have been able to add...
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Relationship
The main barrier to our ability to achieve our desired outcome is that our internal team has to...
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Loyalty, Product
We have really pushed Data Platform to the limits because we have many active data sources. This...
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Relationship
Innovaccer is doing a good job helping us operationalize the insights. That happens to be one of our...
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Relationship
Once we can get ahold of Innovaccer's customer support people, they are on top of our issues, and...
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Value
In healthcare, data availability is the name of the game. We send Innovaccer data, and we want to...
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Operations
I have worked with other vendors who have had fantastic training, and that is the standard for me....
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Culture, Relationship, Operations
Things are going pretty well with Innovaccer. Innovaccer sticks to project notes, and they are...
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Product
Certain integration things are hard with Innovaccer. The system has a user interface where we can...
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Loyalty, Product
Data Platform is very good with metrics. We have different payers with different metrics, and the...
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Operations, Product
Our project with Innovaccer is very complex. It is not for the faint of heart. The system isn't easy...
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Product
Data Platform is powerful. The vendor shares all their data. We get that data frequently, and we can...
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Relationship
I have regularly scheduled meetings with Innovaccer. If I have a problem during one of those...
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Loyalty, Relationship
Innovaccer is phenomenal at delivering new technology. One of the reasons we invested in them is...
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Culture, Value
Innovaccer is a bigger investment than with other vendors, and it is hard to make a return when we...
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Value
The cost utilization and benchmarking capabilities in Data Platform are not at the level they should...
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Product
Innovaccer’s point-of-care solution, InNote, is one of the key attributes of the value that Data...
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Relationship
With Innovaccer, we often find the issues before they do, and that is frustrating. We are pushing...
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Product
The bigger problems with Innovaccer have more to do with payer variability; we are constantly having...
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Relationship
Outcomes with Innovaccer have more to do with our maturity. We could achieve outcomes if we had...
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Operations, Product
I give Innovaccer good marks for ease of use. However, there is complicated material in Innovaccer...
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Operations
Innovaccer typically doesn't provide much training now that we are further along in the...
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Product
Innovaccer has been good at supporting our integration goals. They are one of those vendors that can...
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Relationship
Innovaccer has gotten better at tracking timelines and following their committed timelines. The...
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Value
To feel like I have gotten a full return on investment, I need a value analysis. The vendor could...
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Culture, Relationship
One thing about Innovaccer is that they are willing to work with us on customizations. They are very...
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Relationship, Operations
Sometimes, the QA process before the vendor pushes things out to clients is a bit lax. We spend a...
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Relationship
With Innovaccer, we are always having to use the support team just because we have some intricate...
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Culture, Product
With Innovaccer Data Platform, there is sometimes confusion around definitions and what the platform...
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Relationship
There are some things Innovaccer could do better in terms of continuity with the people that we work...
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Loyalty, Value
Data Platform is the platform that we chose to help us aggregate data across all of our facilities...
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Operations
With the Innovaccer platform, the initial ingestion of data went well, and things have continued to...
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Product
What makes Innovaccer competitive is the scale of what they are trying to put together. They have a...
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