Data Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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Director

Loyalty, Relationship

Innovaccer is phenomenal at delivering new technology. One of the reasons we invested in them is...

Jun 2024
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Director

Culture, Value

Innovaccer is a bigger investment than with other vendors, and it is hard to make a return when we...

Jun 2024
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Director

Value

The cost utilization and benchmarking capabilities in Data Platform are not at the level they should...

Jun 2024
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Director

Product

Innovaccer’s point-of-care solution, InNote, is one of the key attributes of the value that Data...

Jun 2024
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Director

Relationship

With Innovaccer, we often find the issues before they do, and that is frustrating. We are pushing...

Jun 2024
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Director

Product

The bigger problems with Innovaccer have more to do with payer variability; we are constantly having...

May 2024
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Director

Relationship

Outcomes with Innovaccer have more to do with our maturity. We could achieve outcomes if we had...

May 2024
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Director

Operations, Product

I give Innovaccer good marks for ease of use. However, there is complicated material in Innovaccer...

May 2024
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Manager

Operations

Innovaccer typically doesn't provide much training now that we are further along in the...

May 2024
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Manager

Product

Innovaccer has been good at supporting our integration goals. They are one of those vendors that can...

May 2024
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Manager

Relationship

Innovaccer has gotten better at tracking timelines and following their committed timelines. The...

May 2024
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Manager

Value

To feel like I have gotten a full return on investment, I need a value analysis. The vendor could...

May 2024
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Manager

Culture, Relationship

One thing about Innovaccer is that they are willing to work with us on customizations. They are very...

May 2024
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Manager

Relationship, Operations

Sometimes, the QA process before the vendor pushes things out to clients is a bit lax. We spend a...

May 2024
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Director

Relationship

With Innovaccer, we are always having to use the support team just because we have some intricate...

May 2024
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Director

Culture, Product

With Innovaccer Data Platform, there is sometimes confusion around definitions and what the platform...

May 2024
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Director

Relationship

There are some things Innovaccer could do better in terms of continuity with the people that we work...

May 2024
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CTO

Loyalty, Value

Data Platform is the platform that we chose to help us aggregate data across all of our facilities...

Jan 2024
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VP/Other Executive

Operations

With the Innovaccer platform, the initial ingestion of data went well, and things have continued to...

Dec 2023
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VP/Other Executive

Product

What makes Innovaccer competitive is the scale of what they are trying to put together. They have a...

Dec 2023
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VP/Other Executive

Operations

The product is very intuitive. We don't need somebody to really train us on how to do things. When...

Dec 2023
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VP/Other Executive

Operations

The project is very complex because we have several portfolio companies, and we deal with a lot of...

Dec 2023
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VP/Other Executive

Loyalty

We use Innovaccer's system because it becomes our engine to standardize all the things we need. We...

Dec 2023
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VP/Other Executive

Relationship

We had a routine meeting with the vendor, and everybody in our C-suite was very satisfied with the...

Dec 2023
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VP/Other Executive

Relationship

I don’t see anything the vendor needs to improve. We were able to accomplish what we needed in a...

Dec 2023
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VP/Other Executive

Loyalty, Product

The integration was really the selling point. We didn't have to build all the engines. Innovaccer's...

Dec 2023
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CIO

Product

We like that the product adapts because it normalizes our data coming from different sources in a...

Dec 2023
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CIO

Product

There is another solution we use with Innovaccer's that is beneficial for allowing providers to be...

Dec 2023
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CIO

Loyalty

We decided to go with Innovaccer because they did the best in our scoring, and their solution is...

Dec 2023
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CTO

Product

What we do with Innovaccer is not very complex, so we feel like we may be able to do some of the...

Nov 2023
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CTO

Relationship, Operations

Innovaccer has done a better implementation than many of the other vendors I have worked with....

Nov 2023
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CTO

Relationship

Given the offshore dynamic at play, sometimes we have challenges with the vendor’s support team....

Nov 2023
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CTO

Relationship

Innovaccer is a solutions-oriented organization, so they are quick to figure out solutions, and they...

Nov 2023
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Director

Loyalty, Product

Ultimately, we want to use the system to identify what things drive outcomes, document those things...

Oct 2023
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Director

Product

Innovaccer has a unique tool that allows us to bring together multiple data sources and document our...

Oct 2023
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Director

Relationship

We struggle with Innovaccer's support. The vendor has had turnover in their support organization,...

Oct 2023
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Director

Relationship, Product

Innovaccer does apply upgrades and patches, and sometimes they are delayed or pushed back, but that...

Oct 2023
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Director

Relationship, Product

Innovaccer needs better support, and they need a more hardened product. We have found a lot of bugs...

Oct 2023
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Director

Operations

We don't have to put a lot of work into training for Innovaccer because the users can pick it up...

Oct 2023
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VP/Other Executive

Loyalty, Product

Our instance of the system does not have bidirectional FHIR interoperability. I want to do things...

Sep 2023
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VP/Other Executive

Loyalty, Product, Value

The nature of healthcare is that we can't do everything perfectly. However, we are bringing in a lot...

Sep 2023
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VP/Other Executive

Product

If someone has seen one clinical EHR, they have seen only one clinical EHR. Regarding the product’s...

Sep 2023
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VP/Other Executive

Relationship

At least a few times a year, I connect with a number of the vendor’s executives, and we try to meet...

Sep 2023
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CEO/President

Culture, Culture, Culture, Relationship, Relationship, Relationship

Due to some circumstances out of both our control and the vendor's, there was a point when...

Sep 2023
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CEO/President

Operations, Operations, Operations

Our build process with Innovaccer has gone very well. For any complex systems, organizations need to...

Sep 2023
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CEO/President

Relationship, Relationship, Relationship, Product, Product, Product

Innovaccer's ability to integrate with virtually any platform out there is a best-in-class ability....

Sep 2023
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CEO/President

Culture, Culture, Culture, Relationship, Relationship, Relationship

Innovaccer sometimes doesn't deliver on the timelines we expect them to. Some of that is because...

Sep 2023
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Director

Loyalty

I acknowledge that we have a lot of fragmented systems, and integrating all that data into one...

Sep 2023
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Director

Relationship

Innovaccer doesn’t always fix our problems on time. The purpose of having a self-service dashboard...

Sep 2023
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Director

Relationship

The customizable aspects of the system meet the needs of the different programs and initiatives we...

Sep 2023
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Director

Product

Innovaccer has the ability to text campaigns to patients to let them know certain things, but I...

Sep 2023
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Director

Relationship, Operations

Innovaccer gave us a lot of support with onboarding to help us understand the system and how it...

Sep 2023
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Director

Culture, Value

When we were first going live, we talked about how Innovaccer could do all these things for us for...

Sep 2023
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Director

Relationship

Innovaccer has been a bit more on the reactive side. We can tailor the products to be ours, but it...

Sep 2023
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Director

Product

The delivery of new technology has been an impressive part of Innovaccer’s service. The vendor has a...

Aug 2023
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VP/Other Executive

Relationship, Product

Innovaccer has some really nice dashboards and reporting tools. The vendor has done a nice job with...

Aug 2023
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VP/Other Executive

Relationship

Something that I think Innovaccer could improve on would be their issue resolution; they need to be...

Aug 2023
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Director

Product

We like having access to SQL, the raw programming in the product, and the configured measure builders....

Aug 2023
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Director

Culture

The contract we have with Innovaccer is competitive with what we had before, and we were very...

Aug 2023
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Director

Relationship, Product

Things are great with Innovaccer. We have high engagement from our network to do proactive gap...

Aug 2023
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Director

Relationship

When we call Innovaccer, I do feel like they definitely go the extra mile. They definitely try to...

Aug 2023
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CEO/President

Culture, Value

Innovaccer's platform is not inexpensive. That is one of the rubs against Innovaccer these days,...

Aug 2023
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CEO/President

Culture, Product

Innovaccer's product is very simple to use. The dashboards are intuitive and very helpful. They have...

Aug 2023
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CEO/President

Relationship

Innovaccer’s change management processes have improved significantly since the early days. They let...

Aug 2023
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CEO/President

Relationship, Operations

Innovaccer has been flexible and listened to our concerns. We have regular touchpoints with people...

Aug 2023
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VP/Other Executive

Operations

Innovaccer's training wasn't as good as their implementation was. I don't know whether that was...

Aug 2023
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VP/Other Executive

Loyalty, Product

I need faster processing options for the system. Every night I dump EMR data into it, but it only...

Aug 2023
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VP/Other Executive

Relationship, Product

Innovaccer is doing a great job of finding new technology, but we have spun out a little in actually...

Aug 2023
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VP/Other Executive

Relationship

Innovaccer has heard their customers' feedback about improving their executive involvement, and I...

Aug 2023
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Manager

Relationship

One nice thing about Innovaccer is they have a team mentality. We have had pretty much the same...

Aug 2023
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Manager

Relationship, Operations, Product

One positive thing with Innovaccer is their flexibility with data feed connections to independent...

Aug 2023
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Manager

Product

Innovaccer creates all these different connections with various EMRs, but from what I have seen,...

Aug 2023
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Manager

Relationship, Operations

When Innovaccer pushes upgrades, we often don't know until we get on the platform and see that...

Aug 2023
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Manager

Culture, Value

Innovaccer is a very fair company. They don't nickel-and-dime us at all, and that is nice. They are...

Aug 2023
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Manager

Product

Innovaccer’s InNote application is the greatest thing they have ever created. It is extremely...

Aug 2023
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Manager

Relationship

Innovaccer is great. They have a lot of extremely smart people working for them, and everyone is...

Aug 2023
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Director

Culture

Innovaccer oversold what functionality would be available out of the box. They are very good at...

Jul 2023
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Director

Operations

I really like my implementation team, and the upgrades have gotten better.

Jul 2023
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Director

Relationship

Innovaccer is very well aware of what we are trying to accomplish and is always offering to help,...

Jul 2023
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VP/Other Executive

Product

Innovaccer's system has really good dashboards, metrics, and baseline progress. The things the...

Jul 2023
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VP/Other Executive

Operations

The training is really good. Innovaccer is very available. Some of the training team is working...

Jul 2023
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VP/Other Executive

Relationship, Product

We have a cloud service for our data, and Innovaccer downloads their full data into our bucket on an...

Jul 2023
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VP/Other Executive

Loyalty, Relationship, Operations

The vendor set up a few meetings to talk about how we were doing, what our plans were, and how the...

Jul 2023
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VP/Other Executive

Product, Value

Data Platform is really easy to use. When the provider sees a patient, the provider opens up the...

Jul 2023
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VP/Other Executive

Loyalty, Product

We would like Innovaccer's system to take the referral process from the doctors' plates and remove...

Jul 2023
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VP/Other Executive

Relationship

The customer support team is always available, and we have no issues. Innovaccer always asks what...

Jul 2023
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Director

Relationship

While Innovaccer can ingest many things, Innovaccer is definitely very aggressive in saying they can...

Jun 2023
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Director

Relationship

We had a bit of a rocky past with Innovaccer, but they have kept their promises with newly...

Jun 2023
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Director

Product

In terms of integration, there hasn’t been anything that we haven’t been able to throw at...

Jun 2023
||
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Director

Relationship

The vendor has gotten better at proactively reaching out. There have been a few times where the...

Jun 2023
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Director

Relationship, Operations

We did a complete transformation with Innovaccer. When I started with this organization, I realized...

Jun 2023
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Director

Operations

We do tons of implementations because we are adding different markets, and some of the vendor’s...

Jun 2023
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Director

Operations

Innovaccer’s training has definitely improved. They offer more transparency and ease of access to...

Jun 2023
||
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Director

Relationship

If we need to talk to executives from the vendor, they are right there. We have on-site meetings...

Jun 2023
||
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Director

Relationship

Innovaccer could improve by growing their understanding of specific markets, which can be...

Jun 2023
||
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Director

Loyalty, Relationship

Overall, things are going really well with Innovaccer. We are starting to feel that some of the...

Jun 2023
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Director

Loyalty, Product

One of our areas of focus is around social determinants of health and really supporting the flow of...

Jun 2023
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Director

Relationship, Product

We like Innovaccer’s payer and financial analytics expertise and benchmarking capabilities. They are...

Jun 2023
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Director

Product

Health equity is obviously a big topic. We have taken a proactive approach toward how to effectively...

Jun 2023
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Director

Loyalty, Value

One area Innovaccer could improve on is the payer financial analytics and opportunity...

Jun 2023
||
(0)
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Director

Loyalty, Relationship

We are working on collaborating with organizations of a certain specialty so that we can improve...

Jun 2023
||
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