MedInsight Payer Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Relationship
We don't have a lot of phone or web support; we have a product manager or a team lead or something....
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Loyalty
I certainly don't anticipate us making huge changes to our relationship with Milliman in the next...
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Operations, Product
We did the upgrade to Azure in fits and starts, and it caused a number of delays with a few other...
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Product
I would rate the functionality slightly below the top due to the level of security not being able to...
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Loyalty, Relationship
The overall relationship has been really good. I have really enjoyed working with the vendor. There...
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Loyalty, Product
There is the Value Based Care Insights (VBCI) reporting suite, which will take all the data, and...
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Loyalty
Nothing stays the same. A fun wrinkle for our future plan is that we are moving to a certain EHR,...
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Loyalty, Product
We are using a lot of the data that comes with the platform. The main thing we are doing is...
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Product
Honestly, we haven't needed a lot of new technology, so there is not a lot that the vendor could do....
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Product
Users have to know data to use the system. It is intuitive from a functionality standpoint. There is...
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Value
The vendor does have fair charges. We have added business lines, and they have asked for a nominal...
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Operations
We haven't had any new training with the vendor because we have not had a lot of new functionality....
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Culture, Value
We need to work with MedInsight to get more data types accepted into the software. I think we are...
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Relationship
MedInsight does a nice job in terms of timeliness and getting us complete answers. We have regularly...
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Relationship
MedInsight is reactive when we have questions that come up, but they are as proactive as they can...
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Relationship
MedInsight is really good at adding things for us when we need them. Their team is really good at...
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Loyalty, Relationship
Healthcare is a rapidly changing sector, and what worked two years ago won’t work tomorrow....
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Product, Value
We haven't purchased all the functional add-ons that MedInsight has, but what we do have meets our...
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Relationship, Operations, Product
I would 100% recommend MedInsight. MedInsight Payer Analytics has out-of-the-box and customized...
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Loyalty, Product
MedInsight Payer Analytics does a really good job at integration. MedInsight is creating some new...
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Operations
MedInsight is really good at training. MedInsight is very proactive and good at being involved.
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Relationship
When we migrated systems, I don't feel like we were alerted to all the potential issues that would...
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Product
The system is a little clunky. Certain things are available in one place and not in another. The...
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Culture, Operations, Product
We had a recent implementation where we went over another MedInsight platform, and there was a whole...
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Product
We use the system for pretty much all our reporting and medical-management initiatives. We use it to...
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Operations
Anytime the vendor does training, I think it is very good. They also have client forums and...
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Relationship
I feel like we get a lot of really good support. It is not like we ever have to call the customer...
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Value
The system is very expensive, but it is a great tool. Once it is all set up for us, it is a steady...
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Operations, Product
The system organizes healthcare data in a way that makes it very usable for analytics. It has a lot...
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Loyalty, Product
In 12 months, I'm still going to be satisfied. I wouldn’t expect my satisfaction to change. The...
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Operations
I don't feel like I have gotten a lot of training as of late, but I feel like that is more an issue...
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Relationship, Operations
The vendor worked very well with us and helped us fix all of our issues in a somewhat timely...
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Product
One of the most important things for us is that MedInsight Risk Analytics organizes their claims...
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Relationship
MedInsight's support has been very good. MedInsight is very knowledgeable about the industry. The...
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Product
The number-one thing that MedInsight could improve is the system's ability to receive clinical data...
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Loyalty, Product
We are really having trouble understanding one of the solution's key functionalities and value adds,...
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Loyalty
MedInsight is trying to make their platform easier to use, so they are releasing payer insights, and...
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Loyalty, Relationship
Overall, MedInsight was really good to work with. All the changes in the industry are catching...
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Product, Value
By using MedInsight Payer Analytics, we can definitely spot utilization patterns much better than we...
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Product
We principally use MedInsight Payer Analytics to manage our risk. We have part of the value-based...
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Product
One of the big issues with MedInsight Payer Analytics, especially when we are accepting data from...
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Product
Part of the value of MedInsight Payer Analytics is being able to reconcile the financial reporting...
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Loyalty, Product
I do use the interfaces in MedInsight Payer Analytics generally; my team does not. MedInsight is...
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Product, Value
MedInsight Payer Analytics had a very large infrastructure upgrade. From our team's perspective,...
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Relationship
MedInsight’s support is excellent. In recent periods, we haven't had to reach out to MedInsight’s...
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Product
A big part of what we do is identify gaps in care and then try to get that information back out to...
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Value
We have seen the RFPs that peer organizations have been putting out, and they absolutely say that...
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Product
I do use the interfaces in MedInsight Payer Analytics, and for the most part, I am satisfied with...
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Loyalty
The employer group insights platform in MedInsight Payer Analytics is meeting our needs with...
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Operations
MedInsight has gone toward a certification process if we want more advanced ongoing training. They...
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Relationship
We have a structured schedule with MedInsight where we work through operational items together. I...
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Culture, Product
I would like to get more of the advanced features for free from MedInsight, but that isn't going to...
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Culture
We work through things with MedInsight, and that is why we like them and why they are a valued...
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Loyalty, Product
With MedInsight Payer Analytics, I would like to leverage that integration and build other modules...
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Product, Value
MedInsight Risk Analytics adds value-added information. The vendor has categories that bucket claims...
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Relationship
MedInsight seems flexible in terms of trying to get us whatever we need. We have a good relationship...
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Value
It would be nice to have a quicker turnaround time for the data with MedInsight Risk Analytics. The...
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Operations, Value
MedInsight charges a lot for different types of training, so it would be nice to have free training....
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Product
MedInsight bends over backward for our integration goals.
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Relationship
In a broad sense, I would say the vendor does not keep promises because MedInsight has taken away...
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Loyalty, Value
I would say that MedInsight is probably not part of our long-term plans due to cost. We would like...
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Relationship, Operations
MedInsight’s training was very good. Our liaison at MedInsight is very responsive and good. If they...
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Product
I would say that the other components we use are the data mart and the SQL server, and we run...
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Relationship, Product
MedInsight is doing a lot of really good work in terms of moving the needle on how easy it is to...
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Relationship
I feel like MedInsight has one or two people doing analytics work for a lot of clients. I never...
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Loyalty
MedInsight Payer Analytics is not part of our long-term plans because we have been building internal...
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