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MedInsight Payer Platform Commentary
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Subject Expert
Benjamin Cassity
Engagement Partner
KLAS Engagement Partner - Benjamin Cassity
 

Commentary Summary

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User Commentary

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COO

We are considering leaving MedInsight Risk Analytics because we have just had so many limitations...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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COO

MedInsight is really good with their training. We can get certifications with them, and we can set...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

If there were an executive-level end-user tool that had the same data as the analytics tool but...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

MedInsight's latest endeavor into grabbing the EHR data and incorporating it into the tool more on...

Comment Tone Positive
Pillars Loyalty, Relationship, Product
Evaluation Unrated

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Director

MedInsight has a really good business understanding of payers and the types of data that payers have...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

MedInsight treats us so well. They answer all of my dumb and not-so-dumb questions. Also, we throw...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

MedInsight has disparate pieces, and there are a lot of different ways to use MedInsight Payer...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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VP/Other Executive

I've talked to MedInsight multiple times about the need to enhance their capabilities so we can have...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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VP/Other Executive

MedInsight will come to talk with us about our strategy, what we're trying to accomplish, and how...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The problem with MedInsight is that they have a lot of different solutions, and they try to bundle a...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

We are not using MedInsight Payer Analytics to its fullest capacity, because we have a lot of custom...

Comment Tone Negative
Pillars Loyalty, Product
Evaluation Unrated

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Director

MedInsight Payer Analytics is a nice module. We are not using it a ton. The vendor does a nice job...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

MedInsight has a very robust training and certification program. They have a whole web-based...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

Everything in the product life cycle that MedInsight has developed is fantastic and works great, but...

Comment Tone Positive
Pillars Relationship, Product
Evaluation Unrated

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Director

I like that MedInsight has taken the insight we have provided and done some sampling on a lot of...

Comment Tone Positive
Pillars Culture
Evaluation Unrated

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Director

We stick with MedInsight Payer Analytics because of the advanced analytics and the vendor's...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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VP/Other Executive

I like MedInsight's team that works with MedInsight Payer Analytics. There are problems with the...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

I like that MedInsight is transparent with their charges. Sometimes they do try to upsell us by...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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VP/Other Executive

MedInsight actually came on-site to show us MedInsight Payer Analytics. We were able to ask them...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

MedInsight offers good services. There are always tools with bells and whistles, but the vendor is a...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

If MedInsight has more training videos or demonstrations that we could access similarly to how we...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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VP/Other Executive

We probably don't use MedInsight Risk Analytics enough. We could probably use it to get a higher return....

Comment Tone Negative
Pillars Product, Value
Evaluation Unrated

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Manager

We don't have a lot of phone or web support; we have a product manager or a team lead or something....

Comment Tone Negative
Pillars Relationship
Evaluation Unrated

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Manager

I certainly don't anticipate us making huge changes to our relationship with Milliman in the next...

Comment Tone Positive
Pillars Loyalty
Evaluation Unrated

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Manager

We did the upgrade to Azure in fits and starts, and it caused a number of delays with a few other...

Comment Tone Negative
Pillars Operations, Product
Evaluation Unrated

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Manager

I would rate the functionality slightly below the top due to the level of security not being able to...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The overall relationship has been really good. I have really enjoyed working with the vendor. There...

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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Manager

There is the Value Based Care Insights (VBCI) reporting suite, which will take all the data, and...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Nothing stays the same. A fun wrinkle for our future plan is that we are moving to a certain EHR,...

Comment Tone Negative
Pillars Loyalty
Evaluation Unrated

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Manager

We are using a lot of the data that comes with the platform. The main thing we are doing is...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

Honestly, we haven't needed a lot of new technology, so there is not a lot that the vendor could do....

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Users have to know data to use the system. It is intuitive from a functionality standpoint. There is...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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Manager

The vendor does have fair charges. We have added business lines, and they have asked for a nominal...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

We haven't had any new training with the vendor because we have not had a lot of new functionality....

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Director

We need to work with MedInsight to get more data types accepted into the software. I think we are...

Comment Tone Negative
Pillars Culture, Value
Evaluation Unrated

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Director

MedInsight does a nice job in terms of timeliness and getting us complete answers. We have regularly...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

MedInsight is reactive when we have questions that come up, but they are as proactive as they can...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Director

MedInsight is really good at adding things for us when we need them. Their team is really good at...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

Healthcare is a rapidly changing sector, and what worked two years ago won’t work tomorrow....

Comment Tone Positive
Pillars Loyalty, Relationship
Evaluation Unrated

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CFO

We haven't purchased all the functional add-ons that MedInsight has, but what we do have meets our...

Comment Tone Positive
Pillars Product, Value
Evaluation Unrated

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Director

I would 100% recommend MedInsight. MedInsight Payer Analytics has out-of-the-box and customized...

Comment Tone Positive
Pillars Relationship, Operations, Product
Evaluation Unrated

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Director

MedInsight Payer Analytics does a really good job at integration. MedInsight is creating some new...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Director

MedInsight is really good at training. MedInsight is very proactive and good at being involved.

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

When we migrated systems, I don't feel like we were alerted to all the potential issues that would...

Comment Tone Negative
Pillars Relationship
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Manager

The system is a little clunky. Certain things are available in one place and not in another. The...

Comment Tone Negative
Pillars Product
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Manager

We had a recent implementation where we went over another MedInsight platform, and there was a whole...

Comment Tone Negative
Pillars Culture, Operations, Product
Evaluation Unrated

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Manager

We use the system for pretty much all our reporting and medical-management initiatives. We use it to...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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Manager

Anytime the vendor does training, I think it is very good. They also have client forums and...

Comment Tone Positive
Pillars Operations
Evaluation Unrated

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Manager

I feel like we get a lot of really good support. It is not like we ever have to call the customer...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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Manager

The system is very expensive, but it is a great tool. Once it is all set up for us, it is a steady...

Comment Tone Positive
Pillars Value
Evaluation Unrated

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Manager

The system organizes healthcare data in a way that makes it very usable for analytics. It has a lot...

Comment Tone Positive
Pillars Operations, Product
Evaluation Unrated

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Manager

In 12 months, I'm still going to be satisfied. I wouldn’t expect my satisfaction to change. The...

Comment Tone Positive
Pillars Loyalty, Product
Evaluation Unrated

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Manager

I don't feel like I have gotten a lot of training as of late, but I feel like that is more an issue...

Comment Tone Negative
Pillars Operations
Evaluation Unrated

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Manager

The vendor worked very well with us and helped us fix all of our issues in a somewhat timely...

Comment Tone Positive
Pillars Relationship, Operations
Evaluation Unrated

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VP/Other Executive

One of the most important things for us is that MedInsight Risk Analytics organizes their claims...

Comment Tone Positive
Pillars Product
Evaluation Unrated

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VP/Other Executive

MedInsight's support has been very good. MedInsight is very knowledgeable about the industry. The...

Comment Tone Positive
Pillars Relationship
Evaluation Unrated

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VP/Other Executive

The number-one thing that MedInsight could improve is the system's ability to receive clinical data...

Comment Tone Negative
Pillars Product
Evaluation Unrated

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