Inovalon Schedule Management Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Value
I would probably not buy Inovalon again given what their competitor can offer us. However, I know...
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Culture, Relationship
When I report an issue to Inovalon, it is usually of significant scope. They are usually able to...
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Product, Value
The product's integration could be better, partially because of how we have set up the controls. Due...
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Loyalty
We are moving to a new vendor and are going to have the scheduling and timekeeping pieces in one...
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Product
The data entry and scheduled maintenance work very well. The product does well on the scheduling...
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Operations
What I like about the vendor's implementation services is that they do what they say they are going...
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Operations, Product
The solution is fairly user friendly, but I often have to figure out on my own how to do what I need...
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Product
How much this product eases the burden on administrators depends on the administrator more than the...
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Product
The reporting structure does not work as well as I would like. I would like the reports to be more...
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Operations, Product
The nursing part of the solution is not nearly as robust as the scheduling side. I would like the...
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Operations, Product
It can be difficult to put in a half shift or some of the nurses' availabilities; I wish we could do...
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Product
I build the schedule, and then I put it into Inovalon Schedule Management. My brain does not go...
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Relationship, Product
Most of the staff members have Inovalon Schedule Management on their phones as an app. That is good...
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Operations
Inovalon has training sessions, but if we can't make that session, there is not a make-up session or...
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Relationship, Operations
I don't know who Inovalon is reaching out to. They may be doing some feedback with our HR...
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Relationship
The fact that Inovalon wants feedback is a plus. Any organization or company that wants feedback...
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Product
Inovalon Schedule Management is fine. I wish that it spoke with our timecard software. There is a...
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Relationship, Product
Overall, the platform is helpful to our organization and facilitates the scheduling process. We are...
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Relationship
There is an individual on the software team at Inovalon who deals with any of the things we are...
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Relationship
Inovalon invites their customers to join a meeting monthly to give their input and feedback on...
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Product
There has been a lag with the integration of Inovalon and our EHR, as well as with our payroll...
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Product, Value
We love Inovalon; we are very satisfied. The product itself is fantastic. It is a fast approach to...
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Operations
The ease of building a schedule is dependent on the person building the schedule. I have a really...
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Product
I don't know of anything new in terms of technology, but when we use the platform correctly, it...
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Culture
The vendor keeps all their promises, but there is a bit of disjointedness from sales to support. I...
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Relationship
I have a bit of experience with the vendor’s team. I had the opportunity to meet with a lot of...
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Relationship, Operations
The vendor needs a more proactive approach to training when an update is made because we are on the...
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Relationship
I want to improve the vendor’s support in terms of responsiveness when an issue isn't directly...
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Value
We were able to completely get rid of agency staffing for a long period of time. We received our...
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Relationship
Inovalon is like many companies that have support. Getting support is very difficult, only because...
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Relationship, Operations
Our contact person has been great. The whole learning team has been great. My company is trying to...
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Loyalty
We aren't sure what we are going to do from year to year. We aren't necessarily planning to get rid...
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Product
We have seen this product go through many changes, most of them being positive. The product is...
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Loyalty, Product
For a multilocation product, the product works well, so I think I would buy it again. But in this...
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Product
Inovalon Schedule Management provides transparency into our scheduling practices. The solution is...
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Product
We have units in the hospital that open and close because of census information, and it is not an...
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Relationship
I like the partnership that we have with Inovalon. They really look to ensure we are successful, and...
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Relationship, Operations, Product
We are not sure what has been promoted and what is working or not working with Inovalon Schedule...
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Loyalty
As far as we know, Inovalon Schedule Management is something that will remain. We haven't been told...
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Product
With Inovalon Schedule Management, it is challenging for some of us to get the schedule figured out...
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Relationship, Operations
We haven't gone to anyone at Inovalon for support. We haven't reached out to anybody. We don't even...
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Operations
We haven't had a lot of training for Inovalon Schedule Management. I would like more training since...
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Operations
There was a change recently with an upgrade where Inovalon Schedule Management looked different, and...
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Operations
When we took over our positions, we never got formal training on how to properly utilize Inovalon...
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Relationship, Product
When we have an open shift and send out a mass notification through Inovalon Schedule Management, if...
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