Schedule Management Commentary
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Subject Expert
Niel Oscarson
Research Director
Commentary Summary
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User Commentary
Operations, Product
Schedule Management runs well. Once we got into it, it was easy to navigate. If an organization...
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Culture, Relationship
I have had difficulties with Inovalon getting back to me when we submit tickets. Now, when I reach...
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Product
I have told Inovalon this before, but I would like the solution to show us when people have PTO in a...
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Product
I wish Schedule Management could integrate a little better with another solution of ours. The...
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Operations
For our initial training on the solution, I would have preferred more of a one-on-one live class,...
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Relationship, Operations
The publications that Inovalon puts out about changes and the notifications of when those changes...
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Relationship
We recently had a call with Inovalon, and they are fixing some of the things that we have had...
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Product
We used to do our schedule on an Excel spreadsheet, and colleagues often do paper schedules. What...
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Product
The product is easing the burden of scheduling for administrators, but it still requires maintenance...
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Relationship
I have been impressed with the Inovalon representatives' dedication to resolving pain points. I...
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Relationship, Value
We like using the product independently. We had talked at one time about adding a feature for daily...
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Product
I like that Inovalon Schedule Management creates the schedule for forever, and I like how easy it is...
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Operations
Our trainer had a very strong accent and was difficult to understand, so initially, training was...
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Relationship
I would like a little more personal phone support. I would like the support people to walk me...
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Relationship
The vendor's involvement could be better because I really don't have a main contact person besides...
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Relationship, Product
I requested a functionality change from the vendor, but I guess it is a big change, so they would...
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Product
If users need to request a partial or half shift, the product could be better in terms of making...
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Operations
Some of the training videos could be a little better. One way to improve the training videos would...
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Value
The product is effective; we can put our needs in and see a quick snapshot of what is going on for...
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Value
I would probably not buy Inovalon again given what their competitor can offer us. However, I know...
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Culture, Relationship
When I report an issue to Inovalon, it is usually of significant scope. They are usually able to...
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Product, Value
The product's integration could be better, partially because of how we have set up the controls. Due...
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Loyalty
We are moving to a new vendor and are going to have the scheduling and timekeeping pieces in one...
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Product
The data entry and scheduled maintenance work very well. The product does well on the scheduling...
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Operations
What I like about the vendor's implementation services is that they do what they say they are going...
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Operations, Product
The solution is fairly user friendly, but I often have to figure out on my own how to do what I need...
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Product
How much this product eases the burden on administrators depends on the administrator more than the...
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Product
The reporting structure does not work as well as I would like. I would like the reports to be more...
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Operations, Product
The nursing part of the solution is not nearly as robust as the scheduling side. I would like the...
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Operations, Product
It can be difficult to put in a half shift or some of the nurses' availabilities; I wish we could do...
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Product
I build the schedule, and then I put it into Inovalon Schedule Management. My brain does not go...
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Relationship, Product
Most of the staff members have Inovalon Schedule Management on their phones as an app. That is good...
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Operations
Inovalon has training sessions, but if we can't make that session, there is not a make-up session or...
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Relationship, Operations
I don't know who Inovalon is reaching out to. They may be doing some feedback with our HR...
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Relationship
The fact that Inovalon wants feedback is a plus. Any organization or company that wants feedback...
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Product
Inovalon Schedule Management is fine. I wish that it spoke with our timecard software. There is a...
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