HouseCalls Pro
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Adam Cherrington
Research Director
KLAS Research Director - Adam Cherrington
 
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User Commentary

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Manager

We are sending appointment reminders and some broadcast messaging with House Calls Pro. We do not...

Feb 2022
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Manager

House Calls Pro does what it promises it will do. It gets the messages out, and it is stable and...

Feb 2022
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Manager

I haven't heard any complaints from patients about using the tool. Most of the time, the problem is...

Feb 2022
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Manager

Intrado’s greatest strength is customer service. When I have questions or need somebody to...

Feb 2022
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Manager

We are having some problems doing some of the things that we need to be doing with House Calls Pro....

Feb 2022
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Manager

Intrado is on the bleeding edge of new technology. I really believe in the House Calls Pro product,...

Feb 2022
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Manager

I get the sense that Intrado is more focused on acquiring new customers than supporting their...

Feb 2022
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Manager

It is hard to quantify financial outcomes with House Calls Pro, but we have seen decreased...

Feb 2022
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Manager

We haven't had to request training yet, but we have had to reach out about things, and the vendor's...

Jan 2022
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Manager

We see the effort and the direction the vendor has in regard to interoperability with what has been...

Jan 2022
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Manager

The presentation of House Calls Pro was very good. When we requested reeducation to see the system,...

Jan 2022
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Manager

The training was well done. The time given for training was reserved, and I really appreciated that.

Jan 2022
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Manager

With what we currently have live, it is clear and straightforward what patients need to do to...

Jan 2022
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Manager

I have been putting stress on House Calls Pro to see its limitations. For a single patient doing...

Jan 2022
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Manager

I am not seeing which messages a patient can confirm or cancel for multiparty appointments. That is...

Jan 2022
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Manager

Recently, a whole practice had to move. House Calls Pro provides tools that send reminders out, so...

Jan 2022
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Manager

An issue that we had with the maintenance of the legacy system is the turnaround time. We had to...

Jan 2022
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Analyst/Coordinator

The vendor has been easy to work with. We would absolutely get the product again. Intrado is putting...

May 2021
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Analyst/Coordinator

We had to do a little back-and-forth during the solution’s original implementation to get it off the...

May 2021
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Analyst/Coordinator

Intrado did a pretty good job of giving us the rundown during our integration. We were really just...

May 2021
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Analyst/Coordinator

House Calls Pro has instant messages and hyperlinks. Those allow patients to get everything that...

May 2021
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Analyst/Coordinator

House Calls Pro allowed patients to reply to the text message notifications that they got. We didn't...

May 2021
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Analyst/Coordinator

We had another one of Intrado's products in our legacy system. Intrado has been one of our vendor's...

May 2021
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