HouseCalls Pro
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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Functionality and Upgrades

We have been able to tweak Horizon Lab to accommodate the needs of our facility. We have been able...

Nov 2022
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Other Observations & Comments

Since Vista Equity took over, everyone is wondering if they are going to sell Sunquest or keep it....

Nov 2022
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Director

Functionality and Upgrades

Something Intrado could definitely do better is put a little more work into their reoccurring...

Nov 2022
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Director

Implementation and Training

The implementation with Intrado was extremely easy. The vendor also has great training...

Nov 2022
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Director

ROI / Cost (care and feeding)

We have the ability to maintain our own messages with Intrado's product. Therefore, we rarely have...

Nov 2022
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Manager

Relationship

Intrado never tells us about potential problems. When we email them about certain issues, they...

Nov 2022
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Manager

Functionality and Upgrades

On several occasions, we have run searches and some of our records are gone, and that makes us lose...

Nov 2022
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Manager

Implementation and Training

Intrado did initial training, but there is no ongoing training. And there are several features that...

Nov 2022
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Manager

Relationship

We would like to be told about or see a list of all the changes that Intrado is making during an...

Nov 2022
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Manager

Functionality and Upgrades

There are some nice features in HouseCalls Pro. We like the account login because we do not have to...

Nov 2022
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Manager

Implementation and Training

There is such a huge learning curve with HouseCalls Pro. There are a lot of menus, and it is...

Nov 2022
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Manager

Relationship

From what we know about other competitors, we do not think the other vendors are any better than...

Nov 2022
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Manager

Relationship

Off the bat, Intrado failed to deliver the expected functionality, keep development timelines,...

Nov 2022
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Manager

Relationship

We meet with Intrado regularly about open issues. We are very actively engaged with them, and...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

Upgrading HouseCalls Pro was a very long, drawn-out process until we finally got everything working...

Nov 2022
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Analyst/Coordinator

Relationship

I wish Intrado was more responsive to our emails and more responsive in getting us the information...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

I like that we can do broadcasts with HouseCalls Pro. Being able to do broadcasts has made it easier...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

HouseCalls Pro doesn’t do some things that I wish it could do. For example, I thought I could go...

Nov 2022
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Director

Implementation and Training

Intrado’s implementation was shortsighted and haphazard. We had a go-live date, and when it came...

Oct 2022
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Director

Implementation and Training

Intrado has some prerecorded training and weekly training, but the training is not very user...

Oct 2022
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Director

Sales and Contracting

We saw a lot of functionalities in Intrado's demo, but none of those are functional, and the vendor...

Oct 2022
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Director

Relationship

It is very hard to get someone on the phone to help us, and when we do, that person is familiar not...

Oct 2022
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Director

Relationship

HouseCalls Pro has been hard to set up, install, and get reports from. It is hard to make changes...

Oct 2022
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Director

Relationship

We want to modify the cadence of reminders going out for a certain group and what those reminders...

Oct 2022
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Director

Functionality and Upgrades

The two-way short message service is a great tool to make sure patients confirm and are prepared for...

Oct 2022
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Director

Functionality and Upgrades

A few areas need improvement, including the analytics and forecasting tools for the end user. Also,...

Oct 2022
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Manager

Interfacing and Integration

It would have helped our integration if the vendor had APIs readily available at the beginning...

Oct 2022
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Manager

Functionality and Upgrades

We use a broadcast tool from Intrado, and it is kind of clunky. The end users on my team that use...

Oct 2022
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Manager

Relationship

Intrado is good about taking our feedback. They are very receptive to making upgrades and...

Oct 2022
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Manager

Service and Support

The vendor is responsive from a ticketing perspective, and they keep track of a backlog of things...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

There are some things that I would like to tweak about HouseCalls Pro. For example, when we select...

Oct 2022
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Analyst/Coordinator

Implementation and Training

Intrado didn’t really train us per se. They walked us through workflows if we had any questions, and...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Whether or not we would buy HouseCalls Pro again depends on what other products are like, but I do...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

A major thing we were told was going to be available in our EMR was a live chat feature, but months...

Oct 2022
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Analyst/Coordinator

Service and Support

The support team from Intrado is pretty good about responding to us. I understand that sometimes...

Oct 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

Intrado has been generous with us regarding charges. I haven't heard any complaints about our...

Oct 2022
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Manager

Sales and Contracting

If I had to say something constructive to Intrado, it would be about adding more transparency from a...

Oct 2022
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Manager

Future Outlook

I don't see us staying with Intrado for the long term. Our EHR is going to be incorporating the same...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Intrado used to charge us for every little thing. We had some conversations with the vendor, and...

Oct 2022
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Manager

Implementation and Training

The vendor needed an articulate plan about what was going to transpire during our implementation....

Oct 2022
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Manager

Future Outlook

It is hard to say whether we would buy HouseCalls Pro again because if our EMR vendor came up with...

Oct 2022
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Manager

Relationship

Intrado made promises to our organization, and those promises have still not yet been delivered...

Oct 2022
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Manager

Sales and Contracting

Intrado did not tell us about things before we went live, and we found things out after the fact, so...

Oct 2022
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Manager

Service and Support

There is no after-hours support for HouseCalls Pro. On the website, there is no way for us to know...

Oct 2022
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Manager

ROI / Cost (care and feeding)

Now that HouseCalls Pro allows our analysts and offices to do their own work, the pricing is a...

Oct 2022
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Manager

Functionality and Upgrades

The fact that HouseCalls Pro makes us log back in and do verification every 10 minutes is annoying....

Oct 2022
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Manager

Implementation and Training

I would tell a peer that the overall features that are offered are beneficial; however, the...

Oct 2022
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Director

Functionality and Upgrades

HouseCalls Pro gave us access to new technologies and eliminated some of the restrictions we might...

Oct 2022
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Director

Relationship

The executives have been very responsive and supportive. That has been one of the things that I have...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The product has an intuitive portal and analytics, and it has the ability to implement best...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

HouseCalls Pro has a wide array of functionality that can bring communication and self-service tools...

Oct 2022
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Manager

Functionality and Upgrades

Getting up and going with HouseCalls Pro was a little slow, but we are in a good place now. The...

Jun 2022
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Manager

Service and Support

I primarily work with our Intrado project manager, and I usually only work with an executive if I...

Jun 2022
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Manager

Relationship

From an IT perspective, we do not like HouseCalls Pro. Before all the acquisitions, if we wanted to...

Jun 2022
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Manager

Future Outlook

We are not happy with Intrado because they recently haven't been able to do what we have needed, so...

Jun 2022
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Manager

Functionality and Upgrades

There is definitely some functionality that would make things easier that Intrado doesn't have, but...

Jun 2022
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Manager

Sales and Contracting

In terms of cost, we knew up front what we were signing up for, and that is what we got. There...

Jun 2022
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Manager

Service and Support

HouseCalls Pro has just enough functionality to tie in with our EMR, but we were hoping that the...

Jun 2022
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Manager

Other Observations & Comments

The initial training for HouseCalls Pro was good, but ever since the vendor got bought out, there...

Jun 2022
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Manager

Future Outlook

We are sending appointment reminders and some broadcast messaging with House Calls Pro. We do not...

Feb 2022
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Manager

Technology

House Calls Pro does what it promises it will do. It gets the messages out, and it is stable and...

Feb 2022
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Manager

Functionality and Upgrades

I haven't heard any complaints from patients about using the tool. Most of the time, the problem is...

Feb 2022
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Manager

Service and Support

Intrado’s greatest strength is customer service. When I have questions or need somebody to...

Feb 2022
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Manager

Functionality and Upgrades

We are having some problems doing some of the things that we need to be doing with House Calls Pro....

Feb 2022
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Manager

Technology

Intrado is on the bleeding edge of new technology. I really believe in the House Calls Pro product,...

Feb 2022
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Manager

Relationship

I get the sense that Intrado is more focused on acquiring new customers than supporting their...

Feb 2022
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Manager

ROI / Cost (care and feeding)

It is hard to quantify financial outcomes with House Calls Pro, but we have seen decreased...

Feb 2022
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Manager

Service and Support

We haven't had to request training yet, but we have had to reach out about things, and the vendor's...

Jan 2022
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Manager

Future Outlook

We see the effort and the direction the vendor has in regard to interoperability with what has been...

Jan 2022
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Manager

Implementation and Training

The presentation of House Calls Pro was very good. When we requested reeducation to see the system,...

Jan 2022
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Manager

Implementation and Training

The training was well done. The time given for training was reserved, and I really appreciated that.

Jan 2022
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Manager

Functionality and Upgrades

With what we currently have live, it is clear and straightforward what patients need to do to...

Jan 2022
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Manager

Functionality and Upgrades

I have been putting stress on House Calls Pro to see its limitations. For a single patient doing...

Jan 2022
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Manager

Functionality and Upgrades

I am not seeing which messages a patient can confirm or cancel for multiparty appointments. That is...

Jan 2022
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Manager

ROI / Cost (care and feeding)

Recently, a whole practice had to move. House Calls Pro provides tools that send reminders out, so...

Jan 2022
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Manager

Service and Support

An issue that we had with the maintenance of the legacy system is the turnaround time. We had to...

Jan 2022
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