HouseCalls Pro
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Adam Cherrington
Research Director
KLAS Research Director - Adam Cherrington
 
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User Commentary

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Manager

Functionality and Upgrades

Getting up and going with HouseCalls Pro was a little slow, but we are in a good place now. The...

Jun 2022
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Manager

Service and Support

I primarily work with our Intrado project manager, and I usually only work with an executive if I...

Jun 2022
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Manager

Relationship

From an IT perspective, we do not like HouseCalls Pro. Before all the acquisitions, if we wanted to...

Jun 2022
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Manager

Future Outlook

We are not happy with Intrado because they recently haven't been able to do what we have needed, so...

Jun 2022
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Manager

Functionality and Upgrades

There is definitely some functionality that would make things easier that Intrado doesn't have, but...

Jun 2022
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Manager

Sales and Contracting

In terms of cost, we knew up front what we were signing up for, and that is what we got. There...

Jun 2022
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Manager

Service and Support

HouseCalls Pro has just enough functionality to tie in with our EMR, but we were hoping that the...

Jun 2022
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Manager

Other Observations & Comments

The initial training for HouseCalls Pro was good, but ever since the vendor got bought out, there...

Jun 2022
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Manager

Future Outlook

We are sending appointment reminders and some broadcast messaging with House Calls Pro. We do not...

Feb 2022
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Manager

Technology

House Calls Pro does what it promises it will do. It gets the messages out, and it is stable and...

Feb 2022
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Manager

Functionality and Upgrades

I haven't heard any complaints from patients about using the tool. Most of the time, the problem is...

Feb 2022
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Manager

Service and Support

Intrado’s greatest strength is customer service. When I have questions or need somebody to...

Feb 2022
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Manager

Functionality and Upgrades

We are having some problems doing some of the things that we need to be doing with House Calls Pro....

Feb 2022
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Manager

Technology

Intrado is on the bleeding edge of new technology. I really believe in the House Calls Pro product,...

Feb 2022
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Manager

Relationship

I get the sense that Intrado is more focused on acquiring new customers than supporting their...

Feb 2022
||
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Manager

ROI / Cost (care and feeding)

It is hard to quantify financial outcomes with House Calls Pro, but we have seen decreased...

Feb 2022
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Manager

Service and Support

We haven't had to request training yet, but we have had to reach out about things, and the vendor's...

Jan 2022
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Manager

Future Outlook

We see the effort and the direction the vendor has in regard to interoperability with what has been...

Jan 2022
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Manager

Implementation and Training

The presentation of House Calls Pro was very good. When we requested reeducation to see the system,...

Jan 2022
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Manager

Implementation and Training

The training was well done. The time given for training was reserved, and I really appreciated that.

Jan 2022
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Manager

Functionality and Upgrades

With what we currently have live, it is clear and straightforward what patients need to do to...

Jan 2022
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Manager

Functionality and Upgrades

I have been putting stress on House Calls Pro to see its limitations. For a single patient doing...

Jan 2022
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Manager

Functionality and Upgrades

I am not seeing which messages a patient can confirm or cancel for multiparty appointments. That is...

Jan 2022
||
(0)
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Manager

ROI / Cost (care and feeding)

Recently, a whole practice had to move. House Calls Pro provides tools that send reminders out, so...

Jan 2022
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Manager

Service and Support

An issue that we had with the maintenance of the legacy system is the turnaround time. We had to...

Jan 2022
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