Availity Essentials Pro Commentary
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Dustin Cragun
VP of Revenue Cycle Research
KLAS VP of Revenue Cycle Research - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Operations

Every once in a while, Availity puts up a thing where we can sign up for a training and a new...

Feb 2025
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Analyst/Coordinator

Relationship

Availity eventually keeps their promises. It sometimes takes them a while. They try. We have an...

Feb 2025
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Analyst/Coordinator

Relationship, Product

Availity is excessively proactive. I get seven or eight Availity emails a day about potential issues...

Feb 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

In the past, there were some issues off and on. But since the Change Healthcare issue in February,...

Feb 2025
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Manager

Relationship

I do like Availity, and I would score Availity Essentials Pro high for edits. The only issue is when...

Feb 2025
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Manager

Relationship

I do like that when we put in a ticket, Availity assists us in getting it resolved. Sometimes it...

Feb 2025
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Manager

Operations

I would buy Availity Essentials Pro again. Some people don't like Availity, but I do because we work...

Feb 2025
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Manager

Loyalty, Product

Availity does try to stay up-to-date with the technology and everything. We were looking into...

Feb 2025
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Manager

Product

I know sometimes Availity will say something about maintenance or whatever. We have never...

Feb 2025
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Manager

Product

We only use Availity Essential Pro for submitting our billing. The only thing it interchanges with...

Feb 2025
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Manager

Culture, Value

Depending on the service, there may be an additional charge if something like a project has to be...

Feb 2025
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Manager

Relationship

Availity has announcements that let us know if anything is having issues, and they will update the...

Feb 2025
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Manager

Relationship, Operations

Availity does a good job of putting out information to us, whether it be on the portals or through...

Feb 2025
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Manager

Relationship

Availity does a fairly good job at support, whether it be submitting a support ticket or getting on...

Feb 2025
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Manager

Relationship, Product

Some payers don’t give as much information about a claim’s status as others do, so Availity isn’t...

Feb 2025
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Manager

Product

Availity Essentials Pro is a one-stop shop for everything, and it makes everything easier. Instead...

Feb 2025
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Manager

Product

Availity’s report system seems very user-friendly, and we can virtually run it and customize it...

Feb 2025
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Manager

Relationship, Product

Some of the denials in Availity Essentials Pro could have a bit more explanation. Some of them just...

Feb 2025
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Director

Relationship

Availity is extremely easy to work with. They understand the needs of the customer, and they are...

Jan 2025
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Director

Product, Value

I like the real-time eligibility with Availity Essentials Pro, and I like the edits that we can...

Jan 2025
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Manager

Operations

Availity is pretty good about offering training and classes. I think I could work with someone at a...

Jan 2025
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Manager

Product

We have struggled a little bit with getting certain forms for Medicaid and secondary claims in...

Jan 2025
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Manager

Relationship

When we open tickets with Availity, we want things done quickly, but sometimes we have to report to...

Jan 2025
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Manager

Operations, Product

I think that Availity Essentials Pro is easy because I have been a user for a while, but I have to...

Jan 2025
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Manager

Relationship, Product

Within Availity, I do payer mapping with generic claims that come in, but Availity doesn’t have...

Jan 2025
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Manager

Product

Sometimes when we get a file pump back on our side in Availity Essentials Pro, we may have multiple...

Jan 2025
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VP/Other Executive

Relationship

I gave Availity very strong marks in the past, but the Change Healthcare incident has just...

Nov 2024
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VP/Other Executive

Relationship, Operations

Availity Essentials Pro works as intended. We get very positive remarks from our staff members about...

Nov 2024
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VP/Other Executive

Operations

Availity has been really strong in the implementation space. We were very impressed even with the...

Nov 2024
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VP/Other Executive

Loyalty, Relationship

We are partnering with Availity right now to try out a new enhancement in addition to what we are...

Nov 2024
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VP/Other Executive

Product

Some of the day-to-day reports in Availity Essentials Pro are good, but even through the Change...

Nov 2024
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VP/Other Executive

Culture

Availity delivered on everything they said they were going to during the sales process, and that...

Nov 2024
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Director

Product, Value

Overall, we are satisfied with Availity, but there are things here and there that we have to deal...

Jul 2024
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Director

Product

The denials management piece isn't connected to the rest of the claim system in Availity Essentials...

May 2024
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Director

Product

Availity Essentials Pro is a pretty straightforward clearinghouse that does what we want it to do,...

May 2024
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Director

Operations

My original implementation with Availity was just trash. Every time we met, they would say to do...

May 2024
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CEO/President

Product

Availity Essentials Pro is very easy to use, and I like the functionality. We have been using it for...

May 2024
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CEO/President

Relationship

Availity’s support system is great. We have never had issues with it. The vendor is responsive and...

May 2024
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CEO/President

Product

Availity has alerts that come up on the screen if there are issues, and while that is probably the...

May 2024
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CEO/President

Value

Availity Essentials Pro is expensive but worth the cost. We like the whole process of getting our...

May 2024
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CEO/President

Relationship

When there is an edit or an error we don't understand, we put in a ticket, and Availity is very...

May 2024
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Analyst/Coordinator

Relationship

There have been some times when we have created a ticket with Availity’s support and we have felt...

Apr 2024
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Analyst/Coordinator

Relationship

The individual provider representatives that Availity has assigned us through the years have always...

Apr 2024
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Analyst/Coordinator

Relationship

When it comes to integration, Availity does all the work anytime we need to make changes or when...

Apr 2024
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Analyst/Coordinator

Operations

Availity has quite a few videos, and they offer webinars for training. Most people learn to navigate...

Apr 2024
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Analyst/Coordinator

Relationship

With Change Healthcare’s cybersecurity issue, Availity has gone above and beyond and has taken...

Apr 2024
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Analyst/Coordinator

Relationship, Product

Availity is always willing to add edits and scrub things for us, and we are really happy with that....

Apr 2024
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Analyst/Coordinator

Relationship, Product

There are a few hiccups with Availity Essentials Pro. For instance, there is a small rate of error...

Apr 2024
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Analyst/Coordinator

Product

I have used a lot of clearinghouses in previous jobs, and Availity Essentials Pro is the easiest....

Apr 2024
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Analyst/Coordinator

Operations, Product

I have had a hard time building reports that make sense to me. The challenge lies in the ease of...

Apr 2024
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Analyst/Coordinator

Relationship, Product

Availity does a great job with scrubbing, but they don’t give detailed information on the scrubbing...

Apr 2024
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Analyst/Coordinator

Operations

Availity Essentials Pro has good reports, but our main system also has good reports. To use...

Apr 2024
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Analyst/Coordinator

Value

We get charged for everything. Even if we want to create a new edit strictly for us, that is a...

Apr 2024
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Analyst/Coordinator

Relationship

The support team could use some extra care by being proactive with tickets and fixing things when we...

Apr 2024
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Analyst/Coordinator

Product

We can send things to some payers electronically, but we don't always know that; we have to go...

Apr 2024
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Director

Loyalty

Availity Essentials Pro is in my long-term plans. I would buy it again but maybe not in the same...

Mar 2024
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Director

Culture, Value

Availity does keep promises, and I don't get charged for little things. I don't get trained on...

Mar 2024
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Director

Loyalty, Product

With Availity Essentials Pro, we get cleaner claims and have a higher first-pass rate than general...

Mar 2024
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Director

Loyalty, Product

I have known RealMed for a long time, and I saw so much of their product in the marketplace before...

Mar 2024
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Director

Product

The claims reporting feature in Availity Essentials Pro is beneficial for comparing days in A/R...

Mar 2024
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Director

Loyalty, Product

If Availity can use the product to harness the clinical information and get an on-demand medical...

Mar 2024
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Manager

Relationship, Product

Availity’s reporting is not out of the box. Sometimes, I have to work with our customer service...

Feb 2024
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Manager

Product

We get a monthly overview report from Availity, and that report is very helpful. It encompasses a...

Feb 2024
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Manager

Product

We would like to see additional attachment payers from Availity so payers can do claims attachments...

Feb 2024
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Manager

Product

From a claims perspective, Availity Essentials Pro is a really great tool. I have no complaints...

Feb 2024
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Manager

Relationship, Product

Availity has been really easy to work with. They need to improve their real-time eligibility...

Feb 2024
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Manager

Loyalty, Relationship

Availity has excellent customer service. That was actually one of the things that we were looking...

Feb 2024
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