Availity Essentials Pro Commentary
Filtered view: All
Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Operations
I don't recall doing much training with Availity, but our representative has been really good at...
Login or Create an Account to see details.
Relationship
Availity’s responsiveness is the thing I have liked the most. Usually, the issues we have are when a...
Login or Create an Account to see details.
Product
We don't really have discussions with Availity about outcomes with Availity Essentials Pro. We used...
Login or Create an Account to see details.
Relationship, Product
Availity is one of the few vendors we can get on the phone. The cool thing is that on the remittance...
Login or Create an Account to see details.
Product
We don't ask Availity about additional technologies and functionality. Availity Essentials Pro does...
Login or Create an Account to see details.
Loyalty, Product
Many payers want to pay one place, so we would have to use one clearinghouse solution for hospital...
Login or Create an Account to see details.
Relationship, Product
I don't think anybody is perfect, but we make sure that our source of truth is our EMR. We try to...
Login or Create an Account to see details.
Product
Availity Essentials Pro sends return files back into our EMR live after claims are sent. The HL7...
Login or Create an Account to see details.
Product
Availity Essentials Pro provides access to a huge payer list, so the one-stop shop is nice. Availity...
Login or Create an Account to see details.
Value
Availity avoids charging for every little thing. We just added another group that we inherited. They...
Login or Create an Account to see details.
Product
Availity’s denials management piece is a generic application within the system, and we haven't done...
Login or Create an Account to see details.
Product
Availity Essentials Pro is our clearinghouse, but then we also use Availity's free essential things...
Login or Create an Account to see details.
Culture
I can't recall Availity promising and harping on some functionality during sales speeches that they...
Login or Create an Account to see details.
Value
Availity Essentials Pro gets the job done. We submit claims, and we get paid for claims. We are not...
Login or Create an Account to see details.
Loyalty
Availity Essentials Pro isn't part of our long-term plans because it isn't as integrated with our...
Login or Create an Account to see details.
Culture, Product, Value
Availity has said that they have a denial management tool, but that tool is completely useless. The...
Login or Create an Account to see details.
Relationship, Product
We generally have to reach out to Availity to figure out what is going on. Additionally, we never...
Login or Create an Account to see details.
Relationship, Product
Some of the information we need from Availity Essentials Pro just isn't there or isn't provided.
Login or Create an Account to see details.
Product
Availity Essentials Pro gives us a lot of the information we need to have and is easy to use. Most...
Login or Create an Account to see details.
Culture, Relationship
During the Change Healthcare issue a few years ago, Availity responded very quickly and kept us...
Login or Create an Account to see details.
Operations
I would give Availity's upgrades a high rating. The vendor provides us with advance notice that...
Login or Create an Account to see details.
Relationship
Availity's support varies. Sometimes it is better, and sometimes it is worse. The vendor recently...
Login or Create an Account to see details.
Operations, Product
Availity Essentials Pro is a robust and user-friendly system, even though its ease of use can vary...
Login or Create an Account to see details.
Loyalty, Product
We see outcomes from Availity Essentials Pro in the reports that we receive. For example, we can...
Login or Create an Account to see details.
Value
There are charges for certain things with Availity. For example, when it comes to looking for...
Login or Create an Account to see details.
Loyalty, Relationship
My leaders compare other offices and managerial professions with other clearinghouses and things, so...
Login or Create an Account to see details.
Relationship
I like Availity's individual provider support. Our provider representative from Availity provides...
Login or Create an Account to see details.
Relationship, Product
Our management people really like the reports in Availity Essentials Pro. Availity has actually...
Login or Create an Account to see details.
Relationship
When it comes to support, I think Availity is like all other companies where they are trying to...
Login or Create an Account to see details.
Product
Something happened that I haven’t seen before when I was doing some clean cleanups. One of the...
Login or Create an Account to see details.
Operations, Product
I am very satisfied with the things I have been using in this solution. I have not utilized a lot of...
Login or Create an Account to see details.
Operations
Availity is pretty hands-on with our training. We do have to schedule it, so they don't have...
Login or Create an Account to see details.
Relationship, Product
Our needs are ever-changing with healthcare, so my needs have changed in the past three months than...
Login or Create an Account to see details.
Relationship
I feel more like Availity is our business partner than a vendor. They have been with us for so long...
Login or Create an Account to see details.
Relationship, Product
One thing I would suggest for the reporting around the status of claims is probably to have a...
Login or Create an Account to see details.
Product
We got checks and payments on patients that were not ours, and the vendor had confused our clinic...
Login or Create an Account to see details.
Product
Availity Essentials Pro is good. Availity's RCM system is better, but the product quality of...
Login or Create an Account to see details.
Relationship
If our rating were just based on the quality of the phone support from Availity, I would rate their...
Login or Create an Account to see details.
Operations
Availity does offer training, and even if I don't make it to the live feature, they do have the...
Login or Create an Account to see details.
Relationship, Operations
Some time ago, Availity had the Change Healthcare incident where pretty much everything was hacked....
Login or Create an Account to see details.
Relationship
Availity Essentials Pro absolutely integrates well with some other solutions we use. Our software...
Login or Create an Account to see details.
Operations
We haven't really done anything new with Availity Essentials Pro. If there is anything new, we...
Login or Create an Account to see details.
Relationship
Availity's support isn't as quick as it used to be. It can take a long time for us to get support...
Login or Create an Account to see details.
Product
I like Availity Essentials Pro's ease of use. I can use it for eligibility and claims statuses, and...
Login or Create an Account to see details.
Product
The reports in Availity Essentials Pro are not very intuitive. We have to build reports, and the...
Login or Create an Account to see details.
Product
Overall, Availity Essentials Pro is user-friendly and fairly intuitive to navigate. I have used a...
Login or Create an Account to see details.
Product
Availity Essentials Pro is user-friendly, and it is easy. It goes step by step. I can put a claim...
Login or Create an Account to see details.
Relationship
If we have a problem, Availity will get right back to us. It doesn’t take days and days.
Login or Create an Account to see details.
Relationship, Operations
There are better programs out there than Availity Essentials Pro. I don't understand why Availity...
Login or Create an Account to see details.
Operations
Availity never notifies us of any training. We haven't received training since our initial...
Login or Create an Account to see details.
Product
There are a few of us who use Availity Essentials Pro. I can navigate the system fine. However, I...
Login or Create an Account to see details.
Relationship
We get some good support personnel from Availity, but sometimes, we get a bad apple. Also, if we...
Login or Create an Account to see details.
Relationship
Sometimes, the denial reasons don't make a lot of sense to us. Then, we will reach out to Availity...
Login or Create an Account to see details.
Loyalty, Relationship, Operations
We are moving to a new EHR with a different claim generation system, and Availity has been very...
Login or Create an Account to see details.
Value
Compared to our previous product and other competitors, Availity Essentials Pro is much more...
Login or Create an Account to see details.
Relationship, Product
Availity isn't different from other organizations in this way, but they pass back the message from...
Login or Create an Account to see details.
Operations, Product, Value
Availity saved our lives. We had claims out the door in a little over a week after a cyberattack, so...
Login or Create an Account to see details.
Operations
Availity has given us good training. They had people working with us and videos to get us to use...
Login or Create an Account to see details.
Relationship
I know that we are escalating things with Availity’s support.
Login or Create an Account to see details.
Value
Availity does avoid charging us for every little thing. They do mail some of our claims. They update...
Login or Create an Account to see details.
Product
I am extremely satisfied with the upgrades of Availity Essentials Pro. There are a lot of changes....
Login or Create an Account to see details.
Product
Availity Essentials Pro is a really good clearinghouse. The only issue that we have with Availity is...
Login or Create an Account to see details.
Relationship, Operations
I am extremely satisfied with Availity. The contact person we have gives us updates on everything...
Login or Create an Account to see details.
Product
Availity could build out their real-time eligibility tools a little more. For some of the mappings...
Login or Create an Account to see details.
Operations
The implementation of Availity Essentials Pro was bumpier than we would have liked. Part of that was...
Login or Create an Account to see details.
Operations
Availity's training was pretty good. We didn't do a lot of stuff in Availity Essentials Pro....
Login or Create an Account to see details.
Culture, Loyalty, Relationship
We have a dedicated account representative, and that was one of the reasons we went to Availity. A...
Login or Create an Account to see details.
Product, Value
Availity Essentials Pro is very easy to use. We are pretty darn satisfied with Availity's edits and...
Login or Create an Account to see details.
Relationship, Operations
I'm satisfied with Availity all the way around. I'm happy with them. They are always good about...
Login or Create an Account to see details.
Loyalty
I have been happy with Availity Essentials Pro. Availity has the right approach to integrating...
Login or Create an Account to see details.
Relationship
Availity's customer service and problem-solving to get to resolutions are very strong. And the...
Login or Create an Account to see details.
Relationship
When we needed to change vendors, Availity stepped up. The fact that their executives got on the...
Login or Create an Account to see details.
Relationship
Availity's leadership is strong. And the way they support clients is better than most other vendors,...
Login or Create an Account to see details.
Product
Our end users don't use the Availity Essentials Pro website for eligibility; we all use the Availity...
Login or Create an Account to see details.
Relationship
I like the functionality that Availity has for the support ticket system. We create a support...
Login or Create an Account to see details.
Relationship, Operations
We have our own Availity representative assigned to us, and we meet with them regularly. They walked...
Login or Create an Account to see details.
Product
We didn’t have quite as many issues with our previous clearinghouse as we do with Availity...
Login or Create an Account to see details.
Operations
Availity is really solid with implementations. They are very good. Onboarding a clearinghouse is a...
Login or Create an Account to see details.
Relationship
When the Change Healthcare cyberattack happened, I was freaking out because it involved a...
Login or Create an Account to see details.
Culture
We know exactly what we are going to be charged by Availity. We were with another clearinghouse for...
Login or Create an Account to see details.
Relationship
Availity gets input from us providers to ask what our pain points are and to make sure that they are...
Login or Create an Account to see details.
Relationship
Availity has a call center that needs a little work in the volume of calls that come through. I have...
Login or Create an Account to see details.
Loyalty, Relationship
We have had a very positive relationship with Availity. What they do well is responsiveness and...
Login or Create an Account to see details.
Loyalty, Relationship
Availity was valuable for us at the right time. We have known about Availity for many years, but our...
Login or Create an Account to see details.
Relationship, Value
I haven't experienced all the clearinghouses to be objective, but I would highly recommend Availity...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I know there is a lot more that Availity is doing. That is a positive. Availity has a lot on the...
Login or Create an Account to see details.
Product
With Availity's direct connection with almost every payer of significance, they should be able to be...
Login or Create an Account to see details.
Loyalty, Operations
I wish I had switched to Availity Essentials Pro when I first knew about it. I thought changing...
Login or Create an Account to see details.
Relationship
We work with a lot of claims submission systems and clearinghouses, and in my overall experience,...
Login or Create an Account to see details.
Product
Availity has a lot of new technology out there; I just haven't taken advantage of everything.
Login or Create an Account to see details.
Operations
We have been doing a lot of training as we have been onboarding a lot of new groups, and the vendor...
Login or Create an Account to see details.
Relationship, Product
The vendor is continuously adding new payers that we can electronically submit to. Availity is...
Login or Create an Account to see details.
Product
Just from a leadership perspective and what we have to complete within the system, everyone comes...
Login or Create an Account to see details.
Culture
The vendor is working according to their contract. Anything that we ask of them via email or in our...
Login or Create an Account to see details.
Relationship
The vendor's reporting is very intuitive. It gives us details that sometimes we are unable to get...
Login or Create an Account to see details.
Relationship, Operations, Value
Availity Essentials Pro is a proven solution on the clearinghouse front in both the professional...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Availity does flag claim attachments, and they hold claims that require an attachment to make that...
Login or Create an Account to see details.
Loyalty, Relationship
I feel like Availity is trying to figure out where they need to go next. They are finding that...
Login or Create an Account to see details.
Relationship, Product
I love the integration that we have between Availity Essentials Pro and our Epic solutions. I love...
Login or Create an Account to see details.
Product
The unfortunate thing with the solution is that I don’t have full satisfaction with the strength of...
Login or Create an Account to see details.
Relationship, Product
Because of the strength of the vendor's reports and their insights to help me manage my process, I’m...
Login or Create an Account to see details.
Operations
Every once in a while, Availity puts up a thing where we can sign up for a training and a new...
Login or Create an Account to see details.
Relationship
Availity eventually keeps their promises. It sometimes takes them a while. They try. We have an...
Login or Create an Account to see details.
Relationship, Product
Availity is excessively proactive. I get seven or eight Availity emails a day about potential issues...
Login or Create an Account to see details.
Loyalty, Relationship, Product
In the past, there were some issues off and on. But since the Change Healthcare issue in February,...
Login or Create an Account to see details.
Relationship
I do like Availity, and I would score Availity Essentials Pro high for edits. The only issue is when...
Login or Create an Account to see details.
Relationship
I do like that when we put in a ticket, Availity assists us in getting it resolved. Sometimes it...
Login or Create an Account to see details.
Operations
I would buy Availity Essentials Pro again. Some people don't like Availity, but I do because we work...
Login or Create an Account to see details.
Loyalty, Product
Availity does try to stay up-to-date with the technology and everything. We were looking into...
Login or Create an Account to see details.
Product
I know sometimes Availity will say something about maintenance or whatever. We have never...
Login or Create an Account to see details.
Product
We only use Availity Essential Pro for submitting our billing. The only thing it interchanges with...
Login or Create an Account to see details.
Culture, Value
Depending on the service, there may be an additional charge if something like a project has to be...
Login or Create an Account to see details.
Relationship
Availity has announcements that let us know if anything is having issues, and they will update the...
Login or Create an Account to see details.
Relationship, Operations
Availity does a good job of putting out information to us, whether it be on the portals or through...
Login or Create an Account to see details.
Relationship
Availity does a fairly good job at support, whether it be submitting a support ticket or getting on...
Login or Create an Account to see details.
Relationship, Product
Some payers don’t give as much information about a claim’s status as others do, so Availity isn’t...
Login or Create an Account to see details.
Product
Availity Essentials Pro is a one-stop shop for everything, and it makes everything easier. Instead...
Login or Create an Account to see details.
Product
Availity’s report system seems very user-friendly, and we can virtually run it and customize it...
Login or Create an Account to see details.
Relationship, Product
Some of the denials in Availity Essentials Pro could have a bit more explanation. Some of them just...
Login or Create an Account to see details.
Relationship
Availity is extremely easy to work with. They understand the needs of the customer, and they are...
Login or Create an Account to see details.
Product, Value
I like the real-time eligibility with Availity Essentials Pro, and I like the edits that we can...
Login or Create an Account to see details.
Operations
Availity is pretty good about offering training and classes. I think I could work with someone at a...
Login or Create an Account to see details.
Product
We have struggled a little bit with getting certain forms for Medicaid and secondary claims in...
Login or Create an Account to see details.
Relationship
When we open tickets with Availity, we want things done quickly, but sometimes we have to report to...
Login or Create an Account to see details.
Operations, Product
I think that Availity Essentials Pro is easy because I have been a user for a while, but I have to...
Login or Create an Account to see details.
Relationship, Product
Within Availity, I do payer mapping with generic claims that come in, but Availity doesn’t have...
Login or Create an Account to see details.
Product
Sometimes when we get a file pump back on our side in Availity Essentials Pro, we may have multiple...
Login or Create an Account to see details.
Relationship
I gave Availity very strong marks in the past, but the Change Healthcare incident has just...
Login or Create an Account to see details.
Relationship, Operations
Availity Essentials Pro works as intended. We get very positive remarks from our staff members about...
Login or Create an Account to see details.
Operations
Availity has been really strong in the implementation space. We were very impressed even with the...
Login or Create an Account to see details.
Loyalty, Relationship
We are partnering with Availity right now to try out a new enhancement in addition to what we are...
Login or Create an Account to see details.
Product
Some of the day-to-day reports in Availity Essentials Pro are good, but even through the Change...
Login or Create an Account to see details.
Culture
Availity delivered on everything they said they were going to during the sales process, and that...
Login or Create an Account to see details.
Product, Value
Overall, we are satisfied with Availity, but there are things here and there that we have to deal...
Login or Create an Account to see details.
Featured Report
Preferences