Availity Essentials Pro Commentary

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In the claims-passing side of Availity Essentials Pro, the vendor normalizes their messages, so...

Executive leadership retention is very important and critical to success. It impacts quite a bit,...

On the scrubbing side, Availity Essentials Pro needs more flexibility around payer-specific or...

One thing I like about Availity is that their solution is usable even after office hours. Availity...

I don’t really care for Availity’s offshore stuff, but everybody has offshore workers, and we don't...

Availity is excellent when it comes to support. They're very successful at answering the phone, and...

Availity does pretty well on denials management. They don’t fool around with that. Nothing is...

When the claims come back from Availity, I have too many corrections and edits to do. Availity...

Availity does good training. However, they don't advertise it as well as they should. I do know...

I like that Availity has given us access to look things up by name on most of the insurances....

We’d like more insurance to be added so that we don't have to go to different websites. We have to...

It was a little trying when we went through the process of code verification. Trying to get all that...

Availity has one-on-one training. They don't just hand us a generic manual.

One thing I like about Availity Essentials Pro is that it's like we are truly on the insurance...

Recently, Availity Essentials Pro has been acting funny. It's been running really slowly. But we are...

There is a helpful training button in Availity Essentials Pro that we can push. Also, the vendor...

When submitting a claim, we really can't do anything in Availity Essentials Pro as far as edits go....

I am the one who usually trains my team. I haven't really used Availity's training tools. We started...

I doubt we’ll replace Availity Essentials Pro; we have way too much in it now. I doubt that we would...

Availity responds quickly when I open a ticket. Some situations may take longer if Availity has to...

Availity has been very flexible and open to our suggestions and feedback, and that has helped a lot...

I like the reports in Availity Essentials Pro. The system can be complicated with all the options to...

The only issue I have is with the claims being sent to other clearinghouse solutions. There are some...

Availity Essentials Pro is user-friendly; it's very easy to manipulate and make corrections to our...

The issues we have with Availity’s support are the same issues all vendors have. Sometimes it takes...

Availity gets our claims to the payer really fast. Sometimes we have something happen, and we wish...

We recommend Availity to people frequently. The system is very easy to use. It's easy to get...

We don't always use Availity’s new items because we’re always going to use Epic's software first. We...

Availity’s integration with our PM system is really good. That makes it so that our end users...

We've had some issues with the solution. One of them is that we have some patients with a certain...

The solution is part of our long-term plans because it's too hard to change to something else. I...

What I don't like about Availty's support is that their support people close my tickets too soon....

Out of all the clearinghouse vendors I've encountered, Availity's customer support, account...

I am pretty well-satisfied with the product. The only issue is the speed. Sometimes it takes a while...

The advanced claims edits and custom edits are really good in Availity Essentials Pro. The main...

When we were looking at changing our EHR and practice management system, right from the very start...

There was a period when we had a very difficult time reconciling our bill. Our billing runs through...

We have access to write our own edits in the system. We use what are called the Automated Custom...

Availity really stepped up to help providers during the recent Change Healthcare incident. Availity...

We are somewhat complicated because we use multiple tax IDs to file claims, and because of that...

The value of claims statusing is not as strong as it could be. This is more of an industry issue,...

A big part of what we receive through Availity Essentials Pro is eligibility results, and even...

The training from Availity is basically just a resource thing. We click on training, and we have to...

If I have a problem, Availity gets back with me quickly.

If I need to get signed up for a certain part of Availity Essentials Pro, I have to go through my...

There are times when I do billing, and there is an edit or an error message in Availity Essentials...

From an IT perspective, our IT folks rank Availity very highly because of the straightforwardness of...

Availity's system has pretty seamless integration with our EHR, and Availity is providing some...

I don't see the bills, but it is my understanding that Availity's system is very affordable compared...

Someone working with Availity should be sure to understand whether the vendor's real-time...

We use Availity's system for real-time eligibility. I don't feel like we are doing as well as we...

Availity's support does very well. Their support people are very responsive to our questions and...

When it comes to edits, scrubbing, and claim statusing with Availity, I would love to see the...

We have known Availity for years, so we went in with eyes wide open. However, we still didn't fully...

Using Availity's system is kind of like paying through a toll booth. We pay because the system is...

Availity is reportedly developing an authorization tool that could be useful. The authorization...

At one point, we had issues with our Availity support person, but we escalated our concerns, and...

Availity Essentials Pro has a great dashboard that shows us the daily time stamp on claims that flow...

Availity has improved the patient statements a lot. The services being performed were a little...

Availity Essentials Pro does a good job with remittances; it connects to our banking information,...

Each time there is a new Availity platform, the vendor does a live demo to make sure everything is...

Availity does a good job in bringing revenue cycle leaders into their annual conference, where they...

Availity is easily accessible and always willing to collaborate. That is key to a software vendor,...

The advanced analytics in Availity Essentials Pro are very helpful. The landing page has all the...

We partner with Availity to provide real-time eligibility data, and that has been very helpful,...

Availity is always working with us to see how they can build a portfolio of payers who participate...

We have reports set up in the system to come to us every day. We are able to go in and run certain...

I know that Availity is innovative, but I haven't paid a lot of attention to what they have...

Sometimes, when we get returns or edits from Availity, the reasons aren't clear. We can get a return...

I don't have any issues with the remittances in Availity's system. As long as I can find them, I am...

Availity Essentials Pro is definetly user friendly, but we don't work on our claims directly in...

Certain payers aren't active on Availity's eligibility portal, so we can't find certain carriers...

Availity Essentials Pro is generally a user-friendly clearinghouse to use. The comprehensiveness of...

I don’t always get notified when there is an update or a ticket. I can see it in the support portal,...

As I have looked to make my team’s job easier, Availity Essentials Pro has absolutely helped in...

We moved to Availity because we wanted to combine our physician and hospital sides onto one...

Availity sold us on the idea that they could do a little more with the claims statusing than what...

With Availity, we have gone through a couple of representatives now, and we have had to call a...

I would buy Availity Essentials Pro again, but I hesitate because it isn't as flexible as some of...

I have never done training with Availity. We meet with Availity regularly, and they give us...

Availity Essentials Pro is highly reliable. I like our dashboard because it is pretty interactive...

Availity is always available. We have a very clean claim rate. When I have issues, they are always...

I would highly recommend Availity Essentials Pro to any medical professional billing group.

Some of Availity’s customer service could be improved. When a claim doesn't go through, when I lodge...

Availity Essentials Pro is an outstanding clearinghouse solution. Availity is comprehensive in terms...

I would like Availity Essentials Pro to give us more details when it is verifying insurance for...

Everything in Availity Essentials Pro has worked great since the beginning. There was a learning...

We submit dental claims through the system, but we have faced ongoing challenges with scrubbing...

While I am extremely satisfied overall with the medical side of the system, claims for that side...

Availity has delivered everything they have promised with some delays. I have regular meetings with...

Availity Essentials Pro is a very easy tool to use. Its reporting tools, website, and claim...

Our representative has always gone above and beyond to ensure we have the needed information for reporting....

The product is great and fits our needs, although some of the updates make things more difficult.

If someone were looking at Availity, I would tell them to be sure to compare all of the...

Availity has very good online training and a lot of online training modules, but some other vendors...

As far as Availity being part of our long-term plans, things are changing all the time. We are...

Availity Essentials Pro's integration with Epic seems to be really strong. We have a really good...

Availity has a very broad payer coverage and network reach. However, one weakness is Availity's...

When there is an error, the system will tell us exactly what it is, so we don't have to try to...

I have had issues with Availity's support. Whenever I put in a ticket, the vendor will respond and...

Users don't have to fill out a lot of information in the system. If a user isn't able to locate a...

Regarding training, the only thing I would request from Availity would be direct training. A lot of...

For our medical claims, Availity Essentials Pro works wonderfully. Everything that we do through...

With Availity Essentials Pro, we have been able to drill down further. We had a lot of claims edits...

I would buy Availity Essentials Pro again. The top reason, and what I talk about to anyone who will...

It would make our workflow easier if Availity had a more robust system for the many things that we...

We gave Availity some ideas, and they loved them. They actually work on the product based on...

We use Availity’s system for claims processing and real-time eligibility (RTE). On the claims side,...

When we ask Availity questions, we kind of have to go through the chain and wait. However, Availity...

Users who go into the portal for Availity Essentials Pro will be daunted. It is not easy or...

We are satisfied with Availity Essentials Pro. Our clean claim rate has been high and relatively...

We have had to proactively come to Availity for claims and payers that are no longer on paper only...

Availity's implementations are fine. From a technical standpoint, we have gotten results back that...

The Availity Essentials Pro and claims aspects of what we do with Availity are steady. However, we...

With Availity, there have been postage markups and cost markups for dropping paper claims. We can...

Availity Essentials Pro is pretty good, but I think there is something wrong with Availity's overall...

Availity is essentially our clearinghouse vendor. They are consolidating and packaging our 837s to...

I have nothing but good things to say about Availity. If they get to put Best in KLAS on their thing...

The product is part of my long-term plans, but with the One Big Beautiful Bill Act that is now law,...

Availity's system has great tools, and with the proper training, those tools could be super...

Availity just did an update to the software code in their system. The vendor has a new cloud-based...

Something that drives me nuts is that when we fill out support tickets, Availity asks for our...

I have done comparisons between other clearinghouses. We thought about changing systems multiple...