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User Commentary
Operations
Every once in a while, Availity puts up a thing where we can sign up for a training and a new...
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Relationship
Availity eventually keeps their promises. It sometimes takes them a while. They try. We have an...
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Relationship, Product
Availity is excessively proactive. I get seven or eight Availity emails a day about potential issues...
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Loyalty, Relationship, Product
In the past, there were some issues off and on. But since the Change Healthcare issue in February,...
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Relationship
I do like Availity, and I would score Availity Essentials Pro high for edits. The only issue is when...
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Relationship
I do like that when we put in a ticket, Availity assists us in getting it resolved. Sometimes it...
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Operations
I would buy Availity Essentials Pro again. Some people don't like Availity, but I do because we work...
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Loyalty, Product
Availity does try to stay up-to-date with the technology and everything. We were looking into...
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Product
I know sometimes Availity will say something about maintenance or whatever. We have never...
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Product
We only use Availity Essential Pro for submitting our billing. The only thing it interchanges with...
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Culture, Value
Depending on the service, there may be an additional charge if something like a project has to be...
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Relationship
Availity has announcements that let us know if anything is having issues, and they will update the...
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Relationship, Operations
Availity does a good job of putting out information to us, whether it be on the portals or through...
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Relationship
Availity does a fairly good job at support, whether it be submitting a support ticket or getting on...
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Relationship, Product
Some payers don’t give as much information about a claim’s status as others do, so Availity isn’t...
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Product
Availity Essentials Pro is a one-stop shop for everything, and it makes everything easier. Instead...
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Product
Availity’s report system seems very user-friendly, and we can virtually run it and customize it...
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Relationship, Product
Some of the denials in Availity Essentials Pro could have a bit more explanation. Some of them just...
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Relationship
Availity is extremely easy to work with. They understand the needs of the customer, and they are...
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Product, Value
I like the real-time eligibility with Availity Essentials Pro, and I like the edits that we can...
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Operations
Availity is pretty good about offering training and classes. I think I could work with someone at a...
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Product
We have struggled a little bit with getting certain forms for Medicaid and secondary claims in...
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Relationship
When we open tickets with Availity, we want things done quickly, but sometimes we have to report to...
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Operations, Product
I think that Availity Essentials Pro is easy because I have been a user for a while, but I have to...
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Relationship, Product
Within Availity, I do payer mapping with generic claims that come in, but Availity doesn’t have...
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Product
Sometimes when we get a file pump back on our side in Availity Essentials Pro, we may have multiple...
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Relationship
I gave Availity very strong marks in the past, but the Change Healthcare incident has just...
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Relationship, Operations
Availity Essentials Pro works as intended. We get very positive remarks from our staff members about...
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Operations
Availity has been really strong in the implementation space. We were very impressed even with the...
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Loyalty, Relationship
We are partnering with Availity right now to try out a new enhancement in addition to what we are...
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Product
Some of the day-to-day reports in Availity Essentials Pro are good, but even through the Change...
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Culture
Availity delivered on everything they said they were going to during the sales process, and that...
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Product, Value
Overall, we are satisfied with Availity, but there are things here and there that we have to deal...
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Product
The denials management piece isn't connected to the rest of the claim system in Availity Essentials...
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Product
Availity Essentials Pro is a pretty straightforward clearinghouse that does what we want it to do,...
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Operations
My original implementation with Availity was just trash. Every time we met, they would say to do...
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Product
Availity Essentials Pro is very easy to use, and I like the functionality. We have been using it for...
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Relationship
Availity’s support system is great. We have never had issues with it. The vendor is responsive and...
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Product
Availity has alerts that come up on the screen if there are issues, and while that is probably the...
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Value
Availity Essentials Pro is expensive but worth the cost. We like the whole process of getting our...
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Relationship
When there is an edit or an error we don't understand, we put in a ticket, and Availity is very...
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Relationship
There have been some times when we have created a ticket with Availity’s support and we have felt...
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Relationship
The individual provider representatives that Availity has assigned us through the years have always...
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Relationship
When it comes to integration, Availity does all the work anytime we need to make changes or when...
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Operations
Availity has quite a few videos, and they offer webinars for training. Most people learn to navigate...
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Relationship
With Change Healthcare’s cybersecurity issue, Availity has gone above and beyond and has taken...
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Relationship, Product
Availity is always willing to add edits and scrub things for us, and we are really happy with that....
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Relationship, Product
There are a few hiccups with Availity Essentials Pro. For instance, there is a small rate of error...
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Product
I have used a lot of clearinghouses in previous jobs, and Availity Essentials Pro is the easiest....
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Operations, Product
I have had a hard time building reports that make sense to me. The challenge lies in the ease of...
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Relationship, Product
Availity does a great job with scrubbing, but they don’t give detailed information on the scrubbing...
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Operations
Availity Essentials Pro has good reports, but our main system also has good reports. To use...
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Value
We get charged for everything. Even if we want to create a new edit strictly for us, that is a...
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Relationship
The support team could use some extra care by being proactive with tickets and fixing things when we...
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Product
We can send things to some payers electronically, but we don't always know that; we have to go...
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Loyalty
Availity Essentials Pro is in my long-term plans. I would buy it again but maybe not in the same...
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Culture, Value
Availity does keep promises, and I don't get charged for little things. I don't get trained on...
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Loyalty, Product
With Availity Essentials Pro, we get cleaner claims and have a higher first-pass rate than general...
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Loyalty, Product
I have known RealMed for a long time, and I saw so much of their product in the marketplace before...
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Product
The claims reporting feature in Availity Essentials Pro is beneficial for comparing days in A/R...
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Loyalty, Product
If Availity can use the product to harness the clinical information and get an on-demand medical...
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Relationship, Product
Availity’s reporting is not out of the box. Sometimes, I have to work with our customer service...
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Product
We get a monthly overview report from Availity, and that report is very helpful. It encompasses a...
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Product
We would like to see additional attachment payers from Availity so payers can do claims attachments...
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Product
From a claims perspective, Availity Essentials Pro is a really great tool. I have no complaints...
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Relationship, Product
Availity has been really easy to work with. They need to improve their real-time eligibility...
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Loyalty, Relationship
Availity has excellent customer service. That was actually one of the things that we were looking...
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