
Commentary Summary
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User Commentary
Value
IQVIA's biggest strength is that they avoid charging additional fees.
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Relationship
One change that IQVIA could make to improve our experience would be speeding up product enhancements...
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Product
One of IQVIA's biggest opportunities for improvement would be increased site visits. I think they...
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Relationship
To improve our experience as a customer, IQVIA should summarize and consolidate ticket requests....
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Relationship
IQVIA is a vendor with a lot of strengths. They are professionals who are sincere and dedicated to...
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Relationship
We have a very good alignment with IQVIA in our relationship and in how we approach our agreement.
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Product
IQVIA Hospital Information System is more flexible in meeting our country-specific workflows and...
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Relationship
The support we are getting from the IQVIA team is good because whenever there are issues or a change...
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Product
The vendor has met almost all our local needs. The vendor can improve their reporting part because...
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Product
The revenue statistics need to improve. The billing total time is fine. I would recommend that the...
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Operations
We don't receive so much training. My expectation about training is if the vendor is putting out any...
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Operations
We get implementations as per the requirement. The vendor doesn’t give new upgrades. The new...
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Product
The vendor could improve the doctors' app. The vendor is doing the patient mobile app. They have...
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Product
IQVIA is quite good. We have been using their systems for the last few years. And our users,...
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Product
The biggest opportunities for improvement would be to have three-way matching for noninventory items...
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Relationship, Value
My experience as a customer would be improved if we got a free upgrade to a newer version to enjoy...
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Relationship, Product
IQVIA's biggest strength is that we can get a response within 4 hours.
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Relationship, Operations
My concern always is IQVIA’s project manager. I am not satisfied with the project manager because of...
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Relationship, Product
In terms of localization, IQVIA can really research more, especially on the local governance side,...
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