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User Commentary

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Director

ROI / Cost (care and feeding)

Kronos charges for every little thing. While I feel like they do a good job of getting us data,...

Jul 2020
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Manager

Future Outlook

Workforce Analytics works pretty well, and we use the system consistently. We haven't rolled the...

Jun 2020
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Manager

ROI / Cost (care and feeding)

Sometimes we feel nickel-and-dimed by Kronos. The system has a lot of different features, and there...

Jun 2020
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Manager

Lessons Learned

When I first started working with Kronos, we bought a whole suite of products. When we went to one...

Jun 2020
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Manager

Functionality and Upgrades

Unless we have some customized reporting, the canned reports aren't always what we need. Sometimes...

Jun 2020
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Analyst/Coordinator

Service and Support

Kronos has supported us well through the COVID-19 crisis. I don't have any complaints.

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

Kronos is extremely consistent about a lot of the software I work with, and they have a really great...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

I wish that the Kronos product was somewhat more user friendly for some of the end users. I have...

Jun 2020
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Manager

Functionality and Upgrades

I like the reporting in Workforce Analytics. The standard reports are similar to other systems'...

Jun 2020
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Manager

Service and Support

It takes a while to get to a degree of expertise, and that is unfortunate until one has really...

Jun 2020
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Manager

Other Observations & Comments

Workforce Analytics is part of our long-term plan at this point, but I don't know whether I would...

Jun 2020
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Manager

Implementation and Training

I don't really remember Kronos providing ongoing training on Workforce Analytics.

Jan 2020
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Manager

Functionality and Upgrades

I like the ability to easily manipulate reports in Workforce Analytics. The product services are fine....

Jan 2020
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Manager

Functionality and Upgrades

We are having some difficulty with the upgrade services from Kronos. They just can't get the upgrade...

Jan 2020
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Manager

Functionality and Upgrades

Overall, what I would really like to see with Workforce Analytics are some previously-designed...

Jan 2020
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Manager

Implementation and Training

There could be more proactivity on the services side from Kronos on the implementation. Then, we...

Jan 2020
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Manager

Other Observations & Comments

Kronos' application has pretty recently been adopted into the healthcare market. I would tell the...

Jan 2020
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Manager

ROI / Cost (care and feeding)

One of the reasons we don't adopt the application is the cost associated with it for every single...

Jan 2020
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CNIO

Functionality and Upgrades

In terms of Kronos' product supporting our goals, there have been some challenges with that. I don't...

Nov 2019
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CNIO

Functionality and Upgrades

Workforce Analytics mostly does what it is supposed to do. The system is just a little bit...

Nov 2019
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CNIO

Sales and Contracting

I once went to Kronos' website, and then I got a call from a salesperson. I am a little leery of...

Nov 2019
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CNIO

Functionality and Upgrades

Kronos doesn't keep all of their promises. They promised a lot with the analytics, and that didn't work....

Nov 2019
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CNIO

Implementation and Training

Kronos' training was okay but very generic. Workforce Analytics is a complicated system, and we...

Nov 2019
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CNIO

ROI / Cost (care and feeding)

Every module has a different licensing structure. We have to buy more things for the same person....

Nov 2019
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CNIO

Functionality and Upgrades

We complain about Kronos' system, but we use it every day, and it does basic things.

Nov 2019
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Manager

Functionality and Upgrades

Overall, we are pretty satisfied with Kronos. However, we are in a tough situation right now, and we...

Oct 2019
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Manager

Functionality and Upgrades

The reports in Workforce Analytics are a little tricky. The canned reports can be somewhat...

Dec 2018
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Manager

Interfacing and Integration

I do get help from Kronos when I need it. Kronos is pretty adaptable when it comes to integration....

Dec 2018
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Manager

Implementation and Training

Kronos' implementation services were really good. The person who helped coordinate everything was...

Nov 2018
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Manager

Service and Support

Kronos' service is proactive and helpful. Our big frustration is that we still haven't received the...

Nov 2018
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Manager

Functionality and Upgrades

We are getting ready to put out healthcare extensions. Those extensions will eventually manage more...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

I would definitely recommend Kronos, and I have recommended them in the past. In general, they have...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

We have had some internal issues. The way our security was built has caused us to not be able to...

Nov 2018
 Helpful

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Manager

Functionality and Upgrades

The one thing that is lacking is the reporting. While Kronos has some good reporting tools, those...

Nov 2018
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Manager

Sales and Contracting

The salespeople have been honest with us and have set clear expectations. They told us that the...

Nov 2018
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Analyst/Coordinator

Functionality and Upgrades

We implemented the staff planning piece of Workforce Analytics. We bring in our census data from our...

Oct 2018
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Manager

Functionality and Upgrades

We purchased the Kronos system for the productivity side. Our other vendor's system was too new, so...

Apr 2018
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Manager

Implementation and Training

Workforce Analytics is a reporting module only. It was pretty much up to our internal person to do...

Apr 2018
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Director

Functionality and Upgrades

Overall, we are satisfied with Kronos. While their upgrade process can be challenging, their support...

Apr 2018
 Helpful

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Director

Functionality and Upgrades

I would recommend Workforce Analytics but warn that a level of commitment is required to get it up...

Apr 2018
 Helpful

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Director

Functionality and Upgrades

There is a whole suite of canned reports. For the most part, the reports satisfy the needs of most...

Apr 2018
 Helpful

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Director

Functionality and Upgrades

I think it would be most helpful for Kronos to find out what we are dealing with and how we are...

Apr 2018
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Director

Functionality and Upgrades

The general support people are good. They are responsive about everyday issues. The problem is with...

Apr 2018
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Director

Relationship

Kronos’ Workforce Analytics software has met all of our expectations. We were clear with our...

Mar 2018
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Director

Service and Support

Kronos is innovative, and they have kept Workforce Analytics up to date. They do a good job of...

Mar 2018
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Director

Functionality and Upgrades

Some of our departments don’t want to use the system because it would mean a culture change in our...

Mar 2018
 Helpful

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Director

Service and Support

I would prefer to see the same people assisting us when we call in for service on Workforce...

Mar 2018
 Helpful

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Director

Functionality and Upgrades

The canned reports for Kronos' Workforce Analytics software are easy to run. They are standard, so...

Mar 2018
 Helpful

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Director

Functionality and Upgrades

Kronos offers the best software for labor management in healthcare organizations. They have great...

Mar 2018
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Director

Other Observations & Comments

Kronos should network and participate in user communities. They could learn a lot from their users....

Mar 2018
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Director

Service and Support

We have partnered with Kronos for a pilot project on predictive analytics and labor management. They...

Mar 2018
 Helpful

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Director

Service and Support

Our Kronos software is cloud based. I like their support network because they can easily access our...

Mar 2018
 Helpful

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Director

Functionality and Upgrades

I think the tool has helped with things like reducing overtime, float and agency costs, and other...

Feb 2018
 Helpful

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Director

Functionality and Upgrades

With Workforce Analytics, we started out taking baby steps and are now pushing all kinds of labor...

Feb 2018
 Helpful

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Director

ROI / Cost (care and feeding)

I do feel that Kronos has nickel-and-dimed us, but that was mostly early on in our relationship....

Feb 2018
 Helpful

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Director

ROI / Cost (care and feeding)

I can't say that we received our money's worth from the tool, which is very expensive. However, I am...

Feb 2018
 Helpful

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Director

Implementation and Training

With our Kronos products, we have used a train-the-trainer approach. I would say that the initial...

Feb 2018
 Helpful

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Manager

Functionality and Upgrades

We don't use a lot of the visualization pieces of Workforce Analytics. We did a bit of the training,...

Nov 2017
 Helpful

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Manager

Relationship

I wish we could have regular meetings with account managers at Kronos for Workforce Analytics. We do...

Nov 2017
 Helpful

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Manager

Future Outlook

We are looking forward to upgrading to a new version of Workforce Analytics with lots of...

Nov 2017
 Helpful

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Manager

Other Observations & Comments

Kronos gets all their fees from licensing their software. As the number of people in our...

Nov 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We are doing more with analytics now and are trying to track our productivity, but in order to do...

Oct 2017
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There is a big issue with the security in the system, especially in terms of the analytics. The same...

Oct 2017
 Helpful

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