Workforce Scheduler Comments

 

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User Commentary

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Manager

Implementation and Training

Kronos has really terrible training. First of all, they gave the training to us way before we...

Aug 2020
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Manager

Other Observations & Comments

Workforce Scheduler works really well for us. I used to do all the back-end things for the system,...

Aug 2020
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Manager

Service and Support

Kronos is awesome when it comes to helping us with our support issues. Some of their people are so...

Aug 2020
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Manager

ROI / Cost (care and feeding)

Kronos charges us for every little thing. For instance, before we got Workforce Scheduler, we used a...

Aug 2020
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Director

Relationship

Kronos should be more proactive in letting us know about their new features and functionalities. It...

Jul 2020
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Director

Functionality and Upgrades

Kronos does a really good job of driving the existing tangible outcomes, but there are no new...

Jul 2020
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Manager

Functionality and Upgrades

Our overall experience has been positive. I have enjoyed working with the tool and with our Kronos...

Jul 2020
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Manager

Other Observations & Comments

We recently upgraded, and the functionality was much the same as it has been. The system is now...

Jul 2020
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Manager

Functionality and Upgrades

We have very little usage with the mobile piece because the majority of the mobile features are view...

Jul 2020
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Manager

Functionality and Upgrades

During the upgrades, some things were lost in translation on our admin IT side while we were working...

Jul 2020
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Manager

Functionality and Upgrades

I really like the self-scheduling feature because it makes it easier to automate things. We don't...

Jul 2020
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Manager

Functionality and Upgrades

One of the things that we like is called SMS Quick Fill, which is Kronos' version of text messages...

Jul 2020
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Director

Functionality and Upgrades

Workforce Scheduler is okay. It functions well for people who are automatically checking in and out...

Jul 2020
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Director

ROI / Cost (care and feeding)

The issue with Workforce Scheduler is we don't have an interface between our EMR and Kronos' system....

Jul 2020
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Director

Service and Support

Kronos was very good about helping our IT department create special codes so that we could track...

Jul 2020
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CMIO

Future Outlook

I don't think we have anything that isn't meeting our needs, and I am pretty sure we would recommend...

Jul 2020
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CMIO

Other Observations & Comments

The scheduling piece has been more challenging than the time and attendance piece. The scheduling is...

Jul 2020
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CMIO

Technology

We have the Kronos app, and our staff members do use it a lot. They really like it. The mobile...

Jul 2020
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Director

Functionality and Upgrades

The struggle that we have is the product isn't tailored to our business line. Even if it is, we...

Jul 2020
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Manager

Functionality and Upgrades

One of the best features in Workforce Scheduler is that it resembles an Excel sheet. Most of our...

Jul 2020
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Manager

Functionality and Upgrades

Workforce Scheduler is easy to use. We have the ability to customize the system to make it our own....

Jul 2020
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Manager

Functionality and Upgrades

There are a lot of different screens and widgets that clog up Workforce Scheduler. Sometimes all of...

Jul 2020
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CFO

Functionality and Upgrades

My payroll manager told me that he or she doesn’t spend a whole lot of time on the scheduler but is...

Jul 2020
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CFO

Service and Support

I haven’t heard of any change in the vendor’s support through the COVID-19 crisis. Most of the...

Jul 2020
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CFO

Other Observations & Comments

We looked at Kronos for our payroll, but the Kronos payroll system couldn’t meet our needs. Ultimate...

Jul 2020
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CFO

Implementation and Training

The initial install was awful. The vendor seems to be doing a better job with upgrades now.

Jul 2020
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CFO

Functionality and Upgrades

The solution has really helped us, and one of the big reasons we installed the system was to have...

Jul 2020
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Director

Service and Support

Workforce Scheduler has a good organizational map and works well for self-scheduling. Things have...

Jun 2020
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Director

ROI / Cost (care and feeding)

I feel very nickel-and-dimed by Kronos. We are charged for everything, even when I feel certain...

Jun 2020
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Director

Functionality and Upgrades

Upgrades would be easier if we had release notes that explained everything within the update. I...

Jun 2020
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Manager

Functionality and Upgrades

Everything is going great with Workforce Scheduler. We use it for multiple departments, and we are...

Jun 2020
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Manager

Future Outlook

If we could use a mobile version of Workforce Scheduler, that would be a great improvement. I know...

Jun 2020
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Manager

Implementation and Training

The implementation with Kronos was pretty rocky. They stuck us with a poor project manager, so that...

Jun 2020
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Analyst/Coordinator

Interfacing and Integration

We are happy with Kronos. They do more than we need them to. Something that I like about Kronos is...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

Kronos is great at providing new technology. I am really happy with how they are keeping up with everything....

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

With the most recent upgrade, we are able to open and look at multiple screens at the same time....

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We implemented the self-scheduling solution, and we have been using that format. Having that allows...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

One of the things we struggle with is managing overtime in the product. We have overtime warnings,...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

The vendor has a mobile app for the product. We do not have that app, but it would be helpful if we...

Jun 2020
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Analyst/Coordinator

Future Outlook

The vendor doesn’t keep all promises on the product. I can see my satisfaction increasing with the...

Jun 2020
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Analyst/Coordinator

Service and Support

Kronos has done all the hard work for us with programming, researching, and staying up to date...

Jun 2020
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Analyst/Coordinator

Service and Support

I would definitely buy the product again. Kronos has kept all promises.

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

We purchased Kronos' support package, so anything we need to be done throughout the year is part of...

Jun 2020
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Analyst/Coordinator

Implementation and Training

I would rate the vendor's training high. There is a lot of online training that is available and...

Jun 2020
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Analyst/Coordinator

Service and Support

Kronos has changed their support. We used to hear from the support people right away, but that...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The main thing that could be improved is the response time to service, as well as how expensive it...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is stable. When Kronos says that there is going to be an update on a certain day, it...

Jun 2020
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Analyst/Coordinator

Service and Support

We installed the enhanced Workforce Scheduler for certain parts of our company because of COVID-19...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Kronos does not avoid nickel-and-diming. We pay for the system. Every license that we need is a...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

There were a couple of things that were broken. There were a couple of things that came up in the...

Jun 2020
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CIO

Implementation and Training

Kronos seems to not be as well managed as they used to be. Our implementation was very long, and the...

Jun 2020
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CIO

Technology

The vendor needs to do a better job of investing in their core technology. It really needs a...

Jun 2020
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CIO

Other Observations & Comments

The vendor isn't really making the progress they should be making. Kronos has had market share...

Jun 2020
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Nurse

Functionality and Upgrades

There are a lot of things that I am unable to give to the administration in terms of reports, and...

Jan 2020
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Nurse

Other Observations & Comments

I am not sure whether Kronos is part of our long-term plans. That is up in the air right now. The...

Jan 2020
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Nurse

Relationship

Kronos keeps their promises as far as the advanced scheduling piece goes. But the vendor showed us a...

Jan 2020
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Nurse

Service and Support

There is no executive involvement from Kronos. I don’t have much support other than Kronos...

Jan 2020
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Nurse

Implementation and Training

Our implementation was really bad. It was horrible for the nursing department from the beginning. We...

Jan 2020
 Helpful

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CMIO

Functionality and Upgrades

Kronos' system has been a challenge for some of our entry-level employees.

Dec 2019
 Helpful

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CMIO

Service and Support

Whenever there were any bumps in the road, especially during the implementation of Workforce...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

Our nursing leadership has wanted to move to another scheduling system, but those of us who...

Dec 2019
 Helpful

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Director

Functionality and Upgrades

With Kronos' system, some things are a little quirky. I find that the icons are harder to see. When...

Dec 2019
 Helpful

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Director

Relationship

I don’t know whether Kronos is quite as responsive with their support. But we have a very good...

Dec 2019
 Helpful

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Manager

Functionality and Upgrades

The vendor supports our integration goals very well. The system is meeting my needs.

Nov 2019
 Helpful

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Manager

Other Observations & Comments

I would like to see a better user interface on mobile devices. What is missing is the accessibility...

Nov 2019
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Manager

ROI / Cost (care and feeding)

The system has helped us to keep track of our productivity. That is a very tangible outcome. I can...

Nov 2019
 Helpful

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Manager

Relationship

We had a few difficulties in the beginning, but the vendor replaced a few of the people they gave us...

Nov 2019
 Helpful

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Manager

Service and Support

Kronos' support is decent, but their knowledge base on their products is not as great in some of the...

Nov 2019
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Manager

Future Outlook

I predict that our satisfaction with the system one year from now will be high. We are looking at...

Nov 2019
 Helpful

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Manager

Service and Support

Kronos does not keep all their promises, and they nickel-and-dime.

Nov 2019
 Helpful

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Manager

Implementation and Training

Kronos has an online presence with a lot of training documentation.

Nov 2019
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Manager

Service and Support

Kronos does a lot of R&D, and they are always putting out new things. Kronos is always looking for...

Nov 2019
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CIO

Functionality and Upgrades

We recently went with Workforce Scheduler. We also use a competitor product, but we are now doing a...

Nov 2019
 Helpful

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CIO

Service and Support

We are getting pretty good support from Kronos. We need to come up with new upgrades and releases,...

Nov 2019
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CIO

Relationship

Kronos needs more executive presence at higher levels within the IT organizations. I probably...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

The presentation of Workforce Scheduler is very basic and straightforward, but I have seen better...

Nov 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

The version updates that we purchase are separate from regular maintenance. Kronos doesn't really...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

There are things that I wish we had in Workforce Scheduler. I would love to have better integration...

Nov 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

My satisfaction with Kronos will stay the same over the next year based on what I have seen in the...

Nov 2019
 Helpful

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Analyst/Coordinator

Technology

Our most recent update went very smoothly. I would recommend Workforce Scheduler; it has been...

Nov 2019
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Analyst/Coordinator

Other Observations & Comments

I haven't had any experience with Kronos' training. We are responsible for the onboarding and the training....

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I haven't needed much help from Kronos lately. I am satisfied with the vendor's product, but I don't...

Nov 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Kronos hasn't given me any recent training, but if I wanted to, I could do training online as long...

Nov 2019
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Analyst/Coordinator

Interfacing and Integration

Kronos' integration has been pretty good. The integration with another product of ours is a little...

Nov 2019
 Helpful

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Analyst/Coordinator

Other Observations & Comments

Kronos' system requires some training. Some people find the system easy to use, and others end up a...

Nov 2019
 Helpful

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Analyst/Coordinator

Service and Support

I miss Kronos' old support, but I really don't use the support much. I just miss Kronos' old...

Nov 2019
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Director

Service and Support

There was a big gap between what Kronos was telling us and what our senior people were saying we...

Nov 2019