Workforce Scheduler Comments

 

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Current Time Inside Cache Tag Helper: 11/28/2020 9:58:17 AM and Model.EvProductId = 389

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

We have had major issues with the scheduler module not working correctly. We are still waiting on...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

I would like to see the system keep the schedule. Right now, there is a bug in the system, so it...

Nov 2020
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Manager

Service and Support

We challenged Kronos quite a bit during the COVID-19 crisis. With our redeployment effort, we only...

Nov 2020
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Manager

Implementation and Training

We don't use a lot of Kronos implementation services. We do most of that ourselves. They mostly help...

Nov 2020
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Manager

Functionality and Upgrades

With the Kronos upgrades for Workforce Scheduler, we have quite a bit of testing and usually find...

Nov 2020
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Manager

Service and Support

Kronos has great web support. Kronos is good at being proactive. They reach out to me, and I have...

Nov 2020
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Manager

Relationship

I can’t think of any promises that Kronos hasn't kept. I would give Kronos a high score for...

Nov 2020
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Manager

ROI / Cost (care and feeding)

I feel like Kronos has been really inventive with driving tangible outcomes. There are tangible...

Nov 2020
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Manager

Future Outlook

I would buy and use Workforce Scheduler again. I don't know where we are going in the future since...

Nov 2020
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CIO

Service and Support

I don't remember the system version we are on, but it is technically not being supported. Kronos...

Nov 2020
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Manager

Service and Support

We initially had a bad implementation, but we have brought the system to where we need it to be, and...

Nov 2020
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Manager

Implementation and Training

When we rolled out the system, we had a very bad implementation team. I am not sure that we are set...

Nov 2020
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CIO

ROI / Cost (care and feeding)

Kronos has helped us during the COVID-19 crisis by lowering their maintenance fees because the...

Nov 2020
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CIO

Functionality and Upgrades

It is not easy to get data out of the system that we can manipulate and use. The system is hosted in...

Nov 2020
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VP/Other Executive

Relationship

Kronos doesn't keep their promises, but neither does anyone else who sells this kind of software....

Oct 2020
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VP/Other Executive

Service and Support

The vendor's ongoing support team talks in circles. They don't just tell us what we need and get it...

Oct 2020
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VP/Other Executive

Lessons Learned

I consider the timekeeping and scheduling systems to be in the same bucket because they are part of...

Oct 2020
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VP/Other Executive

Functionality and Upgrades

I would say that this solution has had a positive effect on my organization. It allows us to match...

Oct 2020
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Analyst/Coordinator

Service and Support

Kronos has very good web support, and I know that we work with some executive sponsors.

Oct 2020
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Manager

Other Observations & Comments

In terms of receiving our money's worth, I didn't pay for the system. Some of the value that I...

Oct 2020
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Manager

Implementation and Training

I want to see improvements to the consistency of the vendor's implementation team. These team...

Oct 2020
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Manager

Implementation and Training

We are moving towards using Workforce Scheduler instead of paper. This has been a struggle. The...

Oct 2020
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Manager

Service and Support

I don't feel that Kronos' service is proactive. I haven't seen any executive involvement. I don't...

Oct 2020
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Manager

Functionality and Upgrades

I do like Workforce Scheduler. Its functionality meets my needs. There are so many intricacies in...

Oct 2020
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Analyst/Coordinator

Service and Support

We use Workforce Scheduler for most of our configuration changes. We reach out to Kronos when we...

Sep 2020
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Analyst/Coordinator

Technology

Kronos' system doesn’t have as many issues as some solutions do, but the views are clunkier and not...

Sep 2020
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Analyst/Coordinator

Relationship

I don’t think Kronos keeps all of their promises. For example, we have had difficulty with getting a...

Sep 2020
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Analyst/Coordinator

Relationship

When Kronos reaches out to us, they are pretty much trying to sell us on something new. There is no...

Sep 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product is cheap enough, and what we are able to do with it is just so broad. We are able to do...

Sep 2020
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Manager

Implementation and Training

Kronos has really terrible training. First of all, they gave the training to us way before we...

Aug 2020
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Manager

Other Observations & Comments

Workforce Scheduler works really well for us. I used to do all the back-end things for the system,...

Aug 2020
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Manager

Service and Support

Kronos is awesome when it comes to helping us with our support issues. Some of their people are so...

Aug 2020
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Manager

ROI / Cost (care and feeding)

Kronos charges us for every little thing. For instance, before we got Workforce Scheduler, we used a...

Aug 2020
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Director

Relationship

Kronos should be more proactive in letting us know about their new features and functionalities. It...

Jul 2020
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Director

Functionality and Upgrades

Kronos does a really good job of driving the existing tangible outcomes, but there are no new...

Jul 2020
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Manager

Functionality and Upgrades

Our overall experience has been positive. I have enjoyed working with the tool and with our Kronos...

Jul 2020
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Manager

Other Observations & Comments

We recently upgraded, and the functionality was much the same as it has been. The system is now...

Jul 2020
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Manager

Functionality and Upgrades

We have very little usage with the mobile piece because the majority of the mobile features are view...

Jul 2020
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Manager

Functionality and Upgrades

During the upgrades, some things were lost in translation on our admin IT side while we were working...

Jul 2020
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Manager

Functionality and Upgrades

I really like the self-scheduling feature because it makes it easier to automate things. We don't...

Jul 2020
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Manager

Functionality and Upgrades

One of the things that we like is called SMS Quick Fill, which is Kronos' version of text messages...

Jul 2020
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Director

Functionality and Upgrades

Workforce Scheduler is okay. It functions well for people who are automatically checking in and out...

Jul 2020
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Director

ROI / Cost (care and feeding)

The issue with Workforce Scheduler is we don't have an interface between our EMR and Kronos' system....

Jul 2020
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Director

Service and Support

Kronos was very good about helping our IT department create special codes so that we could track...

Jul 2020
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CMIO

Future Outlook

I don't think we have anything that isn't meeting our needs, and I am pretty sure we would recommend...

Jul 2020
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CMIO

Other Observations & Comments

The scheduling piece has been more challenging than the time and attendance piece. The scheduling is...

Jul 2020
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CMIO

Technology

We have the Kronos app, and our staff members do use it a lot. They really like it. The mobile...

Jul 2020
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Director

Functionality and Upgrades

The struggle that we have is the product isn't tailored to our business line. Even if it is, we...

Jul 2020
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Manager

Functionality and Upgrades

One of the best features in Workforce Scheduler is that it resembles an Excel sheet. Most of our...

Jul 2020
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Manager

Functionality and Upgrades

Workforce Scheduler is easy to use. We have the ability to customize the system to make it our own....

Jul 2020
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Manager

Functionality and Upgrades

There are a lot of different screens and widgets that clog up Workforce Scheduler. Sometimes all of...

Jul 2020
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CFO

Functionality and Upgrades

My payroll manager told me that he or she doesn’t spend a whole lot of time on the scheduler but is...

Jul 2020
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CFO

Service and Support

I haven’t heard of any change in the vendor’s support through the COVID-19 crisis. Most of the...

Jul 2020
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CFO

Other Observations & Comments

We looked at Kronos for our payroll, but the Kronos payroll system couldn’t meet our needs. Ultimate...

Jul 2020
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CFO

Implementation and Training

The initial install was awful. The vendor seems to be doing a better job with upgrades now.

Jul 2020
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CFO

Functionality and Upgrades

The solution has really helped us, and one of the big reasons we installed the system was to have...

Jul 2020
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Director

Service and Support

Workforce Scheduler has a good organizational map and works well for self-scheduling. Things have...

Jun 2020
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Director

ROI / Cost (care and feeding)

I feel very nickel-and-dimed by Kronos. We are charged for everything, even when I feel certain...

Jun 2020
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Director

Functionality and Upgrades

Upgrades would be easier if we had release notes that explained everything within the update. I...

Jun 2020
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Manager

Functionality and Upgrades

Everything is going great with Workforce Scheduler. We use it for multiple departments, and we are...

Jun 2020
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Manager

Future Outlook

If we could use a mobile version of Workforce Scheduler, that would be a great improvement. I know...

Jun 2020
 Helpful

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Manager

Implementation and Training

The implementation with Kronos was pretty rocky. They stuck us with a poor project manager, so that...

Jun 2020
 Helpful

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Analyst/Coordinator

Interfacing and Integration

We are happy with Kronos. They do more than we need them to. Something that I like about Kronos is...

Jun 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Kronos is great at providing new technology. I am really happy with how they are keeping up with everything....

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

With the most recent upgrade, we are able to open and look at multiple screens at the same time....

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

We implemented the self-scheduling solution, and we have been using that format. Having that allows...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

One of the things we struggle with is managing overtime in the product. We have overtime warnings,...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

The vendor has a mobile app for the product. We do not have that app, but it would be helpful if we...

Jun 2020
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Analyst/Coordinator

Future Outlook

The vendor doesn’t keep all promises on the product. I can see my satisfaction increasing with the...

Jun 2020
 Helpful

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Analyst/Coordinator

Service and Support

Kronos has done all the hard work for us with programming, researching, and staying up to date...

Jun 2020
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Analyst/Coordinator

Service and Support

I would definitely buy the product again. Kronos has kept all promises.

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

We purchased Kronos' support package, so anything we need to be done throughout the year is part of...

Jun 2020
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Analyst/Coordinator

Implementation and Training

I would rate the vendor's training high. There is a lot of online training that is available and...

Jun 2020
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Analyst/Coordinator

Service and Support

Kronos has changed their support. We used to hear from the support people right away, but that...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The main thing that could be improved is the response time to service, as well as how expensive it...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is stable. When Kronos says that there is going to be an update on a certain day, it...

Jun 2020
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Analyst/Coordinator

Service and Support

We installed the enhanced Workforce Scheduler for certain parts of our company because of COVID-19...

Jun 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

Kronos does not avoid nickel-and-diming. We pay for the system. Every license that we need is a...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

There were a couple of things that were broken. There were a couple of things that came up in the...

Jun 2020
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CIO

Implementation and Training

Kronos seems to not be as well managed as they used to be. Our implementation was very long, and the...

Jun 2020
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CIO

Technology

The vendor needs to do a better job of investing in their core technology. It really needs a...

Jun 2020
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CIO

Other Observations & Comments

The vendor isn't really making the progress they should be making. Kronos has had market share...

Jun 2020
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Nurse

Functionality and Upgrades

There are a lot of things that I am unable to give to the administration in terms of reports, and...