Workforce Timekeeper Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 11:21:32 PM and Model.EvProductId = 385

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User Commentary

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Director

Technology

When we work on our time cards, the server is very slow, and the entire program slows down. The...

Jul 2020
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Manager

Service and Support

Overall, I am happy with Kronos. I have had a very good experience with their tech support, but I...

Jul 2020
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Manager

Relationship

There are some things that I would like the application to do. I submitted a lot of ideas in the...

Jul 2020
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Manager

Functionality and Upgrades

The product itself seems stable. I don’t have any issues with the stability with the product. But it...

Jul 2020
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Manager

Relationship

I do like that at conferences, I can meet up with users who are similar to me in the type of care...

Jul 2020
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Manager

Implementation and Training

I am not quite sold on Kronos’ training. I find it challenging at times. We have to take all the...

Jul 2020
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Manager

Implementation and Training

The tool came to us as a blank slate. Everything in it is custom developed for our company. Although...

Jul 2020
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Manager

Functionality and Upgrades

There are things that I would like to see improved in order to have some additional flexibility. I...

Jul 2020
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Manager

ROI / Cost (care and feeding)

The system is expensive. But labor costs are the biggest expense to the company for the most part....

Jul 2020
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CFO

Implementation and Training

Some of my staff members are frustrated because our payroll is complicated, and those people weren't...

Jul 2020
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CFO

Implementation and Training

Kronos would really serve their clients better if they did a better job of documenting the setup...

Jul 2020
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CFO

Functionality and Upgrades

We are very excited about the upgrade. It is supposed to include some things we have been wanting...

Jul 2020
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CFO

ROI / Cost (care and feeding)

The vendor does not avoid charging us for every little thing. That is a “!#$%&” no.

Jul 2020
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Manager

Functionality and Upgrades

The system is a little less user friendly than another scheduling system we use. Workforce...

Jul 2020
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Manager

Other Observations & Comments

When Kronos sends updates, they are big updates. It seems like those are sent once per year.

Jul 2020
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Manager

Functionality and Upgrades

Kronos has a community website, which I really like. The only downfall is that it is not user friendly....

Jul 2020
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Manager

Service and Support

We support the system internally, and we are able to make changes for specific pay codes we want....

Jun 2020
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Manager

Interfacing and Integration

The systems interfacing with our third-party apps have been great. Being able to connect those...

Jun 2020
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Manager

Functionality and Upgrades

Some of the reporting from the solution is good. I have the advantage of having someone on my team...

Jun 2020
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Manager

Other Observations & Comments

Kronos has a lot of modules, but we don’t use all of them. We are getting ready to implement leave tracking....

Jun 2020
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Manager

Functionality and Upgrades

It would be nice to have licensure for viewing only. We have to pay for all of the licenses for...

Jun 2020
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Manager

Functionality and Upgrades

Workforce Timekeeper has been working really well for us. We have a lot of involvement from Kronos,...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

Our facility is definitely considering other options for time and attendance, but we will most...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

Workforce Timekeeper definitely works as promoted. We haven’t had a lot of issues. It is easier than...

Jun 2020
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Analyst/Coordinator

Relationship

I know we are not asking for new technology, but Kronos is also not offering it. We are not getting...

Jun 2020
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Analyst/Coordinator

Service and Support

Kronos works through issues with the system. They have excellent support. They have good people on...

Jun 2020
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Analyst/Coordinator

Lessons Learned

I might recommend Kronos depending on the size of the organization looking at them. If people are...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

Some of the reporting in Workforce Timekeeper is confusing. If I want to see what I have earned in...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

Something that could be improved is the ability to see and extract comments in the notes associated...

Jun 2020
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Analyst/Coordinator

Service and Support

I have mixed feelings about how the vendor has supported us during the COVID-19 crisis. The vendor...

Jun 2020
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Analyst/Coordinator

Interfacing and Integration

The vendor is constantly trying to help us integrate more things and buy more from them. Kronos is...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

The timekeeping functionality is very robust and has a lot of functions. We can also grow Workforce...

Jun 2020
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Analyst/Coordinator

Functionality and Upgrades

I am not familiar with the new technology for Workforce Timekeeper that we have an urgent need for....

Jun 2020
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Analyst/Coordinator

Service and Support

The vendor is very responsive. When we need something, we have a couple of direct contacts, and they...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

I have reached out to the vendor for support, and that has been fine. The product upgrades we get...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

We are trying to do COVID-19 reporting, but we need some information within the system, and I don't...

Jun 2020
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Analyst/Coordinator

Service and Support

The vendor's phone and web support is super responsive. I am not usually on the phone, and I usually...

Jun 2020
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Manager

Interfacing and Integration

I don't see any ongoing training with Kronos, and I have never felt like there has been good support...

Jun 2020
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Manager

Other Observations & Comments

It wouldn't be fair for me to say that I would never use Kronos' product again. I don't know what...

Jun 2020
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Manager

Functionality and Upgrades

I don't think the product is user friendly. When we go to change something, we sometimes have to...

Jun 2020
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Manager

Other Observations & Comments

I am not sure that Kronos is part of our long-term plans. I don't believe we are keeping their...

Jun 2020
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Manager

Functionality and Upgrades

We tried to use Kronos' platform for staffing and scheduling, and it really didn't do what we needed...

Jun 2020
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CIO

Other Observations & Comments

We created some additional GL codes to capture the hours related to our COVID-19 project. At some...

Jun 2020
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CIO

Implementation and Training

We had to develop the training ourselves. Kronos provided a train-the-trainer model, but the...

Jun 2020
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CIO

Technology

Workforce Timekeeper is being promoted as a state-of-the-art tool for managing time punches,...

Jun 2020
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CIO

Service and Support

It takes a long time to get issues resolved. Kronos' support team is weak and seems to have a lot of...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

I have never manually had to do anything with timekeeping, but at my current organization, I do have...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The product is easier to use now that we have had an upgrade. I had to ask multiple times how to...

May 2020
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Manager

Technology

Everybody uses Kronos' system. It does things that are complicated, and it can do just about...

May 2020
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Manager

Interfacing and Integration

We have done a lot of customization. Somebody on our team has worked with Kronos really extensively,...

May 2020
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Manager

Other Observations & Comments

Kronos just does everything, so we are not on their cloud service. We have to physically update our...

May 2020
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Manager

Service and Support

With Kronos, we get what we pay for. Kronos has different levels of service. We have a person with...

May 2020
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Manager

Functionality and Upgrades

The vendor is in the process of upgrading. Flash is going away, so we had to go to the newest...

May 2020
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Manager

Other Observations & Comments

I will be curious to see whether another vendor we are implementing with has a solution that people...

May 2020
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Manager

Other Observations & Comments

Kronos' system isn’t going anywhere anytime soon. Getting rid of the system would take quite a...

May 2020
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Manager

Other Observations & Comments

I don’t know that the vendor makes many promises. Kronos is big enough to where they don’t really...

May 2020
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Manager

ROI / Cost (care and feeding)

With Kronos, we have to pay for everything. We do almost everything ourselves. Kronos is not very...

May 2020
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Analyst/Coordinator

Relationship

Kronos has been really good to us. We are big fans of their system. We have clocks throughout the...

Apr 2020
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Manager

Interfacing and Integration

We are limited with the system because Kronos also has a scheduling system. So we have a piece of...

Apr 2020
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Manager

Functionality and Upgrades

Overall, Workforce Timekeeper is an okay system. I have never used anything else, so I don’t have...

Apr 2020
 Helpful

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Director

Service and Support

We intend to use Kronos' system indefinitely. I am very pleased with the support that they have...

Dec 2019
 Helpful

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Manager

Service and Support

We are a little behind on versions. But Kronos has kept fixing what we need. Kronos has more...

Nov 2019
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Director

Functionality and Upgrades

Workforce Timekeeper is a solid product. It works. But we don’t find it flexible for home health...

Nov 2019
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Director

Functionality and Upgrades

We are part of a larger organization, and the system does work for the other departments.

Nov 2019
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Director

Relationship

Kronos has had very good communication with our IT department. They really try to work with us.

Nov 2019
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Manager

Functionality and Upgrades

I am a little leery about the ease of use for end users. From my perspective, the system is easy to...

Nov 2019
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Manager

Relationship

The vendor tries to keep their promises when they can. The vendor has a customer success manager...

Nov 2019
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Manager

Relationship

A little while after we went live, the system went down. Kronos' executives were pretty much on top...

Nov 2019
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CIO

ROI / Cost (care and feeding)

Kronos is pretty generous with their pricing. The tool follows best practices. Kronos has...

Nov 2019
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CIO

Functionality and Upgrades

We have a slightly better experience with Workforce Timekeeper than with Workforce Scheduler. People...

Nov 2019
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CIO

ROI / Cost (care and feeding)

Kronos supports our enterprise, and we get a lot of add-ons. A lot of needs have been met through...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

The functionality works, but we don’t know what we don’t know and whether there is something else...

Nov 2019
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Analyst/Coordinator

Sales and Contracting

A salesperson might tell us that Kronos can do this and that. And then once we get into building...

Nov 2019
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Analyst/Coordinator

Relationship

Kronos should have more urgency regarding the things that we run into. We have different projects...

Nov 2019
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Analyst/Coordinator

Service and Support

Kronos does have knowledgeable people in their support structure who can give us some insights. The...

Nov 2019
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Manager

Interfacing and Integration

It seems that most of the issues we have had with Workforce Timekeeper have really smoothed out over...

Nov 2019
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Manager

Functionality and Upgrades

The system does payroll especially well once all the timekeeping things are done. Using the Kronos...

Nov 2019
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Manager

Implementation and Training

The training is horrible. Kronos has a very complicated product, and the training needs significant...

Nov 2019
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Manager

Functionality and Upgrades

I like Workforce Timekeeper, and I have worked with a lot of different HR systems. Once users figure...

Nov 2019
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Manager

ROI / Cost (care and feeding)

Kronos is always coming out with something new because they want to make money. Workforce Timekeeper...

Nov 2019
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Manager

Service and Support

Kronos has a support line, and when I was doing a lot with the system years ago, I could call the...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

This system is fine at driving tangible outcomes. I wish the reports were a little better, but we...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

I would buy this system again. I don't do a whole lot of research in terms of other tools and new...

Nov 2019
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Analyst/Coordinator

Service and Support

Our organization has had some need for executive involvement from Kronos as of late because of...

Nov 2019
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Manager

Functionality and Upgrades

On the whole, we are doing okay with Workforce Timekeeper. We would like to see some improvements...

Nov 2019
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