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LegacyVault Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
ROI / Cost (care and feeding)
We had to pay extra for things that we felt we shouldn't have to pay extra for, but the same is true...
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Director
Implementation and Training
Legacy Data Access did a good job with our old data. The process went very well. We had a good plan,...
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Director
Service and Support
Legacy Data Access communicated well. We met weekly and had check-ins, and they were always there to...
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Director
ROI / Cost (care and feeding)
We have a good product, but it is on the expensive side. When nothing else was there, LegacyVault...
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Director
Other Observations & Comments
I have heard that LegacyVault isn’t as user friendly as it could be.
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Director
Other Observations & Comments
LegacyVault is fine, but we are probably moving off of it. Legacy Data Access seems to be very nice....
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Director
ROI / Cost (care and feeding)
The problem with Legacy Data Access is they charge by storage. That makes us want to limit the...
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Director
ROI / Cost (care and feeding)
When we started working with the vendor, we were going back and forth over requirements, and the...
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Director
Functionality and Upgrades
The system is fine, but it is nothing to call home about. It does what the vendor says it will do,...
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Director
Service and Support
Legacy Data Access has been more than willing to work with us. They are flexible. We have people...
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Director
Other Observations & Comments
My satisfaction with the vendor in a year from now really depends on how they are going to work with...
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Manager
Functionality and Upgrades
I have worked with Legacy Data Access for a long time. We have archived a fair amount of...
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Manager
Implementation and Training
Working with the vendor is very easy. We tell the vendor what we need. They work with the analyst to...
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Manager
ROI / Cost (care and feeding)
The vendor clearly spells out in their contract what they charge for. The vendor says they will do...
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Manager
Service and Support
I called the support people one time, and I was very specific with my request. The support people...
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Manager
Other Observations & Comments
We don't get any more services than what we already have in place. There is nothing new for the...
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Analyst/Coordinator
Relationship
There have been a lot of changes with the vendor, but their executive involvement over the past few...
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Analyst/Coordinator
ROI / Cost (care and feeding)
If there are any additional records or reports we need, Legacy Data Access does charge us.
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Analyst/Coordinator
Implementation and Training
There is no ongoing training. Training helps when a new user comes up. The vendor doesn't provide...
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Analyst/Coordinator
Functionality and Upgrades
We have issues with the way data is imported into this product. I have seen other vendors with...
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Analyst/Coordinator
Service and Support
The vendor's web support is okay. The support is available to us up to a certain point of the day....
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Director
Functionality and Upgrades
I like that Legacy Data Access customizes their product. They give us what we want; they are very...
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Director
Relationship
We had vendor executives at our first couple of meetings. They were all really nice, but we didn't...
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Director
Service and Support
If we have any kind of issue, the vendor is on it. That is good to see. We don't want to see a...
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Director
Implementation and Training
It took us a few days to get used to the system when we first started on it. That would probably be...
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Director
Relationship
Legacy Data Access is a partner, but they nickel-and-dime us to death. That is the only thing I...
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Director
Implementation and Training
The training from Legacy Data Access was very hands on, and they did a good job with us on their...
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Director
Win/Loss - Why they were selected (by current clients)
This product is part of our long-term plans. We decommissioned our other systems so that we could...
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Director
ROI / Cost (care and feeding)
I would probably purchase this system again, but we are still pretty new to it. We haven't seen...
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Director
Technology
We were a little worried by the vendor when we were testing the system. The vendor had some issues,...
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Director
Service and Support
During the implementation, the vendor really went above and beyond to make sure that we got what we...
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Director
Functionality and Upgrades
Our end users were pretty excited about this product because our previous system was so old. There...
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Manager
Technology
There is a monthly patch period on the system, but we haven’t been aware of any issues. The vendor...
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Manager
Service and Support
The vendor’s phone and web support have been good. We have had some experience with reaching out to...
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Manager
Relationship
We had some of the vendor’s executives come on-site before, and they were engaged with some of the...
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Manager
Future Outlook
During the COVID-19 crisis, there has been absolutely no disruption to the vendor’s service. The...
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Manager
Implementation and Training
The vendor has kept their promises. We had a fairly seamless process for implementing the system....
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Manager
Service and Support
We had individuals who were dedicated to the project that we could contact, and they were responsive...
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Manager
ROI / Cost (care and feeding)
I didn’t sense that the vendor tried to charge us for anything extra. We requested some additional...
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Manager
Implementation and Training
The vendor provided our training materials, and they were helpful in getting our users trained. The...
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Manager
Functionality and Upgrades
We have not had any issues with the product not working as promoted. We requested a few custom...
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Manager
Interfacing and Integration
We have other data archive systems that we are using, and we have added LegacyVault based on the...
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Director
Service and Support
We never really saw the vendor during the COVID-19 crisis. We still had frequent Zoom calls with...
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Manager
ROI / Cost (care and feeding)
The vendor has a set number of hours that they have per year to write customized reports. If I run...
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Manager
Functionality and Upgrades
The vendor has the ability to capture all the data and put it into a framework that is very user...
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Manager
Service and Support
Legacy Data Access' only weakness is their lack of proactivity. There are reports that really should...
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Manager
ROI / Cost (care and feeding)
We actually went live recently with an EMR. There was a monster's worth of data, and we had a super...
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Manager
Relationship
Legacy Data Access' executive involvement is very good. I work directly with an executive.
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Manager
Functionality and Upgrades
What Legacy Data Access does well is their core service. They archive legacy systems. They do so in...
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Director
Functionality and Upgrades
We are using this solution for our legacy GL, HR, and payroll system data storage. We are not asking...
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Director
Functionality and Upgrades
It took a lot of blood, sweat, and tears to archive to LegacyVault, but that was more of a function...
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Director
Other Observations & Comments
In terms of how long we plan to store the data, we will do so according to our system requirements....
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VP/Other Executive
Functionality and Upgrades
Legacy data is not exactly a budding industry. LegacyVault is just a very basic storage system. I...
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VP/Other Executive
ROI / Cost (care and feeding)
The LegacyVault system is remotely hosted, and we pay a fee for every application. Storing all our...
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VP/Other Executive
Other Observations & Comments
I have encouraged my team to make sure that there is a sunset plan for every Legacy Data Access...
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VP/Other Executive
Service and Support
Through the COVID-19 crisis, we got support from Legacy Data Access. They were receptive to making...
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VP/Other Executive
Other Observations & Comments
If I were making the decision, I would internally store things instead of using LegacyVault. We have...
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VP/Other Executive
Interfacing and Integration
Everybody has room to improve, but LegacyVault works as advertised. The vendor is pretty good at...
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VP/Other Executive
Relationship
We have very little executive involvement with Legacy Data Access, but I am able to have contact...
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VP/Other Executive
Service and Support
Legacy Data Access has improved over the years. The vendor was pretty new when I first started...
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VP/Other Executive
Service and Support
We moved multiple systems into LegacyVault and used one of them as an active archive. We probably...
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Manager
Functionality and Upgrades
Legacy Data Access has a clear pricing policy. They are responsive and professional, and they...
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Manager
Implementation and Training
I would suggest more proactive engagement in the initial configuration process and setup.
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Director
Sales and Contracting
We had a really good sales cycle during the sales component of the project, and Legacy Data Access...
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Director
Implementation and Training
When we got to the implementation, we did have some surprises. One of the bigger surprises was the...
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Director
Sales and Contracting
Our previous system was hosted, so we didn't have our own data center. Perhaps we weren't clear...
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Director
Sales and Contracting
We thought the vendor would be able to do the project in a more condensed time frame than they did....
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Director
Functionality and Upgrades
I don't know whether I would buy the product again. I really only like one other vendor in the data...
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Director
Implementation and Training
We haven't had any issues from Legacy Data Access in terms of nickel-and-diming. The training was...
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Director
Functionality and Upgrades
The product's ease of use is a little challenging because of the way the data is presented in the...
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Director
Service and Support
We get good support from the vendor. When we call them, they are pretty responsive. I haven't heard...
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Director
Relationship
I would give the vendor a high score for executive involvement. Whenever I escalate, Legacy Data...
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Director
ROI / Cost (care and feeding)
The sales cycle was very easy, and in terms of payment, Legacy Data Access was fine. They reduced...
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Director
Other Observations & Comments
There wasn't any particular outreach from Legacy Data Access during COVID-19, but I am not sure that...
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CIO
Functionality and Upgrades
I have not gotten any complaints about the product. My customers are pretty happy with it....
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CIO
Relationship
The only issue we had with the product was around the estimated completion dates. The vendor would...
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Director
Lessons Learned
I would tell people looking to buy LegacyVault to pay attention to their data-retention policies and...
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Director
Other Observations & Comments
LegacyVault is what it is. It is a necessary evil. There is just always something we have to keep forever....
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