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KLAS Research Director - Ryan Oliver
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Ryan Oliver

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ryan.oliver@klasresearch.com

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User Commentary

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Director

ROI / Cost (care and feeding)

We had to pay extra for things that we felt we shouldn't have to pay extra for, but the same is true...

Jan 2021
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Director

Implementation and Training

Legacy Data Access did a good job with our old data. The process went very well. We had a good plan,...

Jan 2021
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Director

Service and Support

Legacy Data Access communicated well. We met weekly and had check-ins, and they were always there to...

Jan 2021
(0)
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Director

ROI / Cost (care and feeding)

We have a good product, but it is on the expensive side. When nothing else was there, LegacyVault...

Jan 2021
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Director

Other Observations & Comments

I have heard that LegacyVault isn’t as user friendly as it could be.

Dec 2020
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Director

Other Observations & Comments

LegacyVault is fine, but we are probably moving off of it. Legacy Data Access seems to be very nice....

Dec 2020
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Director

ROI / Cost (care and feeding)

The problem with Legacy Data Access is they charge by storage. That makes us want to limit the...

Dec 2020
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Director

ROI / Cost (care and feeding)

When we started working with the vendor, we were going back and forth over requirements, and the...

Dec 2020
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Director

Functionality and Upgrades

The system is fine, but it is nothing to call home about. It does what the vendor says it will do,...

Dec 2020
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Director

Service and Support

Legacy Data Access has been more than willing to work with us. They are flexible. We have people...

Dec 2020
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Director

Other Observations & Comments

My satisfaction with the vendor in a year from now really depends on how they are going to work with...

Dec 2020
(0)
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Manager

Functionality and Upgrades

I have worked with Legacy Data Access for a long time. We have archived a fair amount of...

Dec 2020
(0)
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Manager

Implementation and Training

Working with the vendor is very easy. We tell the vendor what we need. They work with the analyst to...

Dec 2020
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Manager

ROI / Cost (care and feeding)

The vendor clearly spells out in their contract what they charge for. The vendor says they will do...

Dec 2020
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Manager

Service and Support

I called the support people one time, and I was very specific with my request. The support people...

Dec 2020
(0)
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Manager

Other Observations & Comments

We don't get any more services than what we already have in place. There is nothing new for the...

Dec 2020
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Analyst/Coordinator

Relationship

There have been a lot of changes with the vendor, but their executive involvement over the past few...

Dec 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

If there are any additional records or reports we need, Legacy Data Access does charge us.

Dec 2020
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Analyst/Coordinator

Implementation and Training

There is no ongoing training. Training helps when a new user comes up. The vendor doesn't provide...

Dec 2020
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Analyst/Coordinator

Functionality and Upgrades

We have issues with the way data is imported into this product. I have seen other vendors with...

Dec 2020
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Analyst/Coordinator

Service and Support

The vendor's web support is okay. The support is available to us up to a certain point of the day....

Dec 2020
(0)
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Director

Functionality and Upgrades

I like that Legacy Data Access customizes their product. They give us what we want; they are very...

Nov 2020
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Director

Relationship

We had vendor executives at our first couple of meetings. They were all really nice, but we didn't...

Nov 2020
(0)
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Director

Service and Support

If we have any kind of issue, the vendor is on it. That is good to see. We don't want to see a...

Nov 2020
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Director

Implementation and Training

It took us a few days to get used to the system when we first started on it. That would probably be...

Nov 2020
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Director

Relationship

Legacy Data Access is a partner, but they nickel-and-dime us to death. That is the only thing I...

Nov 2020
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Director

Implementation and Training

The training from Legacy Data Access was very hands on, and they did a good job with us on their...

Nov 2020
(0)
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Director

Win/Loss - Why they were selected (by current clients)

This product is part of our long-term plans. We decommissioned our other systems so that we could...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

I would probably purchase this system again, but we are still pretty new to it. We haven't seen...

Nov 2020
(0)
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Director

Technology

We were a little worried by the vendor when we were testing the system. The vendor had some issues,...

Nov 2020
(0)
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Director

Service and Support

During the implementation, the vendor really went above and beyond to make sure that we got what we...

Nov 2020
(0)
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Director

Functionality and Upgrades

Our end users were pretty excited about this product because our previous system was so old. There...

Nov 2020
(0)
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Manager

Technology

There is a monthly patch period on the system, but we haven’t been aware of any issues. The vendor...

Nov 2020
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Manager

Service and Support

The vendor’s phone and web support have been good. We have had some experience with reaching out to...

Nov 2020
(0)
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Manager

Relationship

We had some of the vendor’s executives come on-site before, and they were engaged with some of the...

Nov 2020
(0)
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Manager

Future Outlook

During the COVID-19 crisis, there has been absolutely no disruption to the vendor’s service. The...

Nov 2020
(0)
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Manager

Implementation and Training

The vendor has kept their promises. We had a fairly seamless process for implementing the system....

Nov 2020
(0)
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Manager

Service and Support

We had individuals who were dedicated to the project that we could contact, and they were responsive...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

I didn’t sense that the vendor tried to charge us for anything extra. We requested some additional...

Nov 2020
(0)
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Manager

Implementation and Training

The vendor provided our training materials, and they were helpful in getting our users trained. The...

Nov 2020
(0)
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Manager

Functionality and Upgrades

We have not had any issues with the product not working as promoted. We requested a few custom...

Nov 2020
(0)
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Manager

Interfacing and Integration

We have other data archive systems that we are using, and we have added LegacyVault based on the...

Nov 2020
(0)
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Director

Service and Support

We never really saw the vendor during the COVID-19 crisis. We still had frequent Zoom calls with...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor has a set number of hours that they have per year to write customized reports. If I run...

Nov 2020
(0)
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Manager

Functionality and Upgrades

The vendor has the ability to capture all the data and put it into a framework that is very user...

Nov 2020
(0)
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Manager

Service and Support

Legacy Data Access' only weakness is their lack of proactivity. There are reports that really should...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

We actually went live recently with an EMR. There was a monster's worth of data, and we had a super...

Nov 2020
(0)
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Manager

Relationship

Legacy Data Access' executive involvement is very good. I work directly with an executive.

Nov 2020
(0)
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Manager

Functionality and Upgrades

What Legacy Data Access does well is their core service. They archive legacy systems. They do so in...

Nov 2020
(0)
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Director

Functionality and Upgrades

We are using this solution for our legacy GL, HR, and payroll system data storage. We are not asking...

Nov 2020
(0)
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Director

Functionality and Upgrades

It took a lot of blood, sweat, and tears to archive to LegacyVault, but that was more of a function...

Nov 2020
(0)
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Director

Other Observations & Comments

In terms of how long we plan to store the data, we will do so according to our system requirements....

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

Legacy data is not exactly a budding industry. LegacyVault is just a very basic storage system. I...

Jul 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The LegacyVault system is remotely hosted, and we pay a fee for every application. Storing all our...

Jul 2020
(0)
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VP/Other Executive

Other Observations & Comments

I have encouraged my team to make sure that there is a sunset plan for every Legacy Data Access...

Jul 2020
(0)
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VP/Other Executive

Service and Support

Through the COVID-19 crisis, we got support from Legacy Data Access. They were receptive to making...

Jul 2020
(0)
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VP/Other Executive

Other Observations & Comments

If I were making the decision, I would internally store things instead of using LegacyVault. We have...

Jul 2020
(0)
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VP/Other Executive

Interfacing and Integration

Everybody has room to improve, but LegacyVault works as advertised. The vendor is pretty good at...

Jul 2020
(0)
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VP/Other Executive

Relationship

We have very little executive involvement with Legacy Data Access, but I am able to have contact...

Jul 2020
(0)
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VP/Other Executive

Service and Support

Legacy Data Access has improved over the years. The vendor was pretty new when I first started...

Jul 2020
(0)
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VP/Other Executive

Service and Support

We moved multiple systems into LegacyVault and used one of them as an active archive. We probably...

Jul 2020
(0)
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Manager

Functionality and Upgrades

Legacy Data Access has a clear pricing policy. They are responsive and professional, and they...

Jun 2020
(0)
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Manager

Implementation and Training

I would suggest more proactive engagement in the initial configuration process and setup.

Jun 2020
(0)
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Director

Sales and Contracting

We had a really good sales cycle during the sales component of the project, and Legacy Data Access...

Jun 2020
(0)
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Director

Implementation and Training

When we got to the implementation, we did have some surprises. One of the bigger surprises was the...

Jun 2020
(0)
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Director

Sales and Contracting

Our previous system was hosted, so we didn't have our own data center. Perhaps we weren't clear...

Jun 2020
(0)
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Director

Sales and Contracting

We thought the vendor would be able to do the project in a more condensed time frame than they did....

Jun 2020
(0)
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Director

Functionality and Upgrades

I don't know whether I would buy the product again. I really only like one other vendor in the data...

Jun 2020
(0)
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 or  to see details.

Director

Implementation and Training

We haven't had any issues from Legacy Data Access in terms of nickel-and-diming. The training was...

Jun 2020
(0)
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Director

Functionality and Upgrades

The product's ease of use is a little challenging because of the way the data is presented in the...

Jun 2020
(0)
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Director

Service and Support

We get good support from the vendor. When we call them, they are pretty responsive. I haven't heard...

Jun 2020
(0)
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Director

Relationship

I would give the vendor a high score for executive involvement. Whenever I escalate, Legacy Data...

Jun 2020
(0)
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Director

ROI / Cost (care and feeding)

The sales cycle was very easy, and in terms of payment, Legacy Data Access was fine. They reduced...

Jun 2020
(0)
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Director

Other Observations & Comments

There wasn't any particular outreach from Legacy Data Access during COVID-19, but I am not sure that...

Jun 2020
(0)
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CIO

Functionality and Upgrades

I have not gotten any complaints about the product. My customers are pretty happy with it....

Apr 2020
(0)
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CIO

Relationship

The only issue we had with the product was around the estimated completion dates. The vendor would...

Apr 2020
(0)
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Director

Lessons Learned

I would tell people looking to buy LegacyVault to pay attention to their data-retention policies and...

Jan 2020
(0)
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Director

Other Observations & Comments

LegacyVault is what it is. It is a necessary evil. There is just always something we have to keep forever....

Jan 2020
(0)
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