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LegacyVault Comments
Subject Expert
Commentary Summary
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User Commentary
VP/Other Executive
Functionality and Upgrades
Legacy data is not exactly a budding industry. LegacyVault is just a very basic storage system. I...
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VP/Other Executive
ROI / Cost (care and feeding)
The LegacyVault system is remotely hosted, and we pay a fee for every application. Storing all our...
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VP/Other Executive
Other Observations & Comments
I have encouraged my team to make sure that there is a sunset plan for every Legacy Data Access...
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VP/Other Executive
Service and Support
Through the COVID-19 crisis, we got support from Legacy Data Access. They were receptive to making...
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VP/Other Executive
Other Observations & Comments
If I were making the decision, I would internally store things instead of using LegacyVault. We have...
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VP/Other Executive
Interfacing and Integration
Everybody has room to improve, but LegacyVault works as advertised. The vendor is pretty good at...
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VP/Other Executive
Relationship
We have very little executive involvement with Legacy Data Access, but I am able to have contact...
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VP/Other Executive
Service and Support
Legacy Data Access has improved over the years. The vendor was pretty new when I first started...
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VP/Other Executive
Service and Support
We moved multiple systems into LegacyVault and used one of them as an active archive. We probably...
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Manager
Functionality and Upgrades
Legacy Data Access has a clear pricing policy. They are responsive and professional, and they...
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Manager
Implementation and Training
I would suggest more proactive engagement in the initial configuration process and setup.
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Director
Sales and Contracting
We had a really good sales cycle during the sales component of the project, and Legacy Data Access...
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Director
Implementation and Training
When we got to the implementation, we did have some surprises. One of the bigger surprises was the...
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Director
Sales and Contracting
Our previous system was hosted, so we didn't have our own data center. Perhaps we weren't clear...
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Director
Sales and Contracting
We thought the vendor would be able to do the project in a more condensed time frame than they did....
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Director
Functionality and Upgrades
I don't know whether I would buy the product again. I really only like one other vendor in the data...
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Director
Implementation and Training
We haven't had any issues from Legacy Data Access in terms of nickel-and-diming. The training was...
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Director
Functionality and Upgrades
The product's ease of use is a little challenging because of the way the data is presented in the...
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Director
Service and Support
We get good support from the vendor. When we call them, they are pretty responsive. I haven't heard...
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Director
Relationship
I would give the vendor a high score for executive involvement. Whenever I escalate, Legacy Data...
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Director
ROI / Cost (care and feeding)
The sales cycle was very easy, and in terms of payment, Legacy Data Access was fine. They reduced...
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Director
Other Observations & Comments
There wasn't any particular outreach from Legacy Data Access during COVID-19, but I am not sure that...
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CIO
Functionality and Upgrades
I have not gotten any complaints about the product. My customers are pretty happy with it....
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CIO
Relationship
The only issue we had with the product was around the estimated completion dates. The vendor would...
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Director
Lessons Learned
I would tell people looking to buy LegacyVault to pay attention to their data-retention policies and...
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Director
Other Observations & Comments
LegacyVault is what it is. It is a necessary evil. There is just always something we have to keep forever....
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Director
Functionality and Upgrades
We lost a lot of functionality in terms of individuality when we moved to LegacyVault. With our last...
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Director
Functionality and Upgrades
The upgrades are pretty seamless.
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Director
Functionality and Upgrades
Our turnaround time for LegacyVault is significant, and a lot of back-and-forth happens. So we can’t...
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Director
Service and Support
I wonder about the viability of LegacyVault. Legacy Data Access hasn’t shared their long-term road...
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Director
Relationship
Before Cadrillion acquired Legacy Data Access, there was a lot of communication and back-and-forth,...
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Director
ROI / Cost (care and feeding)
Originally, our contract with Legacy Data Access said that everything was inclusive, and now they...
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Director
Interfacing and Integration
We tried to get Legacy Data Access to work with us to integrate with another vendor. They hired a...
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Director
Service and Support
Support for LegacyVault has limited hours. Legacy Data Access doesn’t respond. And we often have to...
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Manager
Future Outlook
We continue to use Legacy Data Access' offering and will continue to archive our old systems from...
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Manager
Relationship
The vendor went through either a restructuring or consolidation of their staff. In doing that, they...
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Manager
Other Observations & Comments
One very convenient thing is that Legacy Data Access has a longstanding relationship with not only...
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Manager
Functionality and Upgrades
The solution does what it is advertised to do. The vendor is willing to build almost whatever the...
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Manager
Other Observations & Comments
I think Legacy Data Access used to be a little bit more in touch with their customers. But they have...
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Manager
ROI / Cost (care and feeding)
The vendor has gotten better at not nickel-and-diming. There was a dip, but in my long-term...
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Manager
Implementation and Training
The training that the vendor offers may have improved. At the very least, it has stayed good. Things...
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Manager
Relationship
The vendor is incredibly reliable. I have worked with some of their people multiple times, and the...
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Director
Functionality and Upgrades
LegacyVault has a wide variety of options available for archiving. The system is not limited to a...
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Director
Relationship
I would like Legacy Data Access to engage with us. No news is good news, but even though our system...
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Director
Functionality and Upgrades
There is nothing negative to say about Legacy Data Access. They have been great at support...
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Manager
Functionality and Upgrades
LegacyVault is just too good and too cheap not to use. Legacy Data Access has a great reputation and...
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Manager
Relationship
LegacyVault is really easy to work with. I have contact with all the C-suite people. They...
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Manager
Relationship
Our vendor relationship with Legacy Data Access is a true partnership, which is exactly what we...
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Manager
Functionality and Upgrades
We have tools in LegacyVault that allow us to view who is looking at the data. There is an important...
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VP/Other Executive
Functionality and Upgrades
I never respond to surveys, but I responded to KLAS because I found LegacyVault to be an incredible...
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VP/Other Executive
Relationship
The executive involvement from Legacy Data Access is very strong. When I email an executive, I get a...
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VP/Other Executive
Implementation and Training
During the implementation, we told the vendor everything we needed for audits and reports, and they...
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VP/Other Executive
Functionality and Upgrades
The tool helps with my needs to retain and retrieve data for things like audits and patient issues...
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VP/Other Executive
Sales and Contracting
Legacy Data Access avoids nickel-and-diming. I don’t think we have ever had any add-on costs.
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VP/Other Executive
Interfacing and Integration
LegacyVault is one of many systems that we use, and those systems send electronic files to each...
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VP/Other Executive
Service and Support
We really don't have much need to reach out to the vendor for support, but when we do reach out,...
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VP/Other Executive
Sales and Contracting
LegacyVault is very easy to use and very inexpensive. We pay a monthly fee for active systems, and...
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VP/Other Executive
Relationship
Legacy Data Access listens to us to understand what our needs are. They don't try to make us fit...
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VP/Other Executive
Functionality and Upgrades
I pull reports on a monthly basis. I have to do a lot of excessive scrolling to get to the report I...
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Director
Other Observations & Comments
Legacy Data Access pretty much did what they said they were going to do, but they didn't do it in a...
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Director
Functionality and Upgrades
Legacy Data Access was really good about building LegacyVault to be similar to the program they were...
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Director
Functionality and Upgrades
We would have to have some kind of SLA if we were to use Legacy Data Access again. Overall, Legacy...
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Director
Functionality and Upgrades
LegacyVault gives us full access to the system that the vendor archived. LegacyVault is pretty...
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Director
ROI / Cost (care and feeding)
LegacyVault was pretty cheap compared to what we could have paid. In the future, we can cancel the...
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Director
Service and Support
We did have an issue with one of the resources. We liked our project manager, but that person should...
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Director
Lessons Learned
I would recommend LegacyVault with caveats. We carefully timed the service agreement. Providers need...
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VP/Other Executive
ROI / Cost (care and feeding)
If I think about the maintenance associated with each of the apps that we retired, I think the...
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VP/Other Executive
Future Outlook
Once Legacy Data Access moves our EMR, we will start negotiating read-only access and limiting the...
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VP/Other Executive
Other Observations & Comments
Legacy Data Access is working really hard on being able to demonstrate printing out our H37 data and...
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VP/Other Executive
Service and Support
We do the majority of the tasks, and we are pushing Legacy Data Access more than they are taking...
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VP/Other Executive
Future Outlook
I can see our satisfaction with Legacy Data Access improving over the next year. But they control...
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VP/Other Executive
Technology
Legacy Data Access seems to be going through a transition, and I think their skill set has changed....
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VP/Other Executive
Functionality and Upgrades
Adjusting the A/R days and posting them back is key for us. That is a challenge with LegacyVault,...
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VP/Other Executive
Other Observations & Comments
Legacy Data Access is building up their strength and looking to get the developers appropriately...
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VP/Other Executive
ROI / Cost (care and feeding)
The way we built the contract with Legacy Data Access, they don’t nickel-and-dime us.
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VP/Other Executive
Interfacing and Integration
I am not sure that we have pursued the interoperability component. It hasn’t been a priority for us....
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Manager
Implementation and Training
Legacy Data Access did an upgrade without telling us. We have developed a lot of applications on our...
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Manager
Service and Support
To me, executive involvement means a vendor has their executive leaders available to us. Legacy Data...
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Manager
Service and Support
If an organization is looking to at least archive a system, LegacyVault gets the job done. But if an...
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Manager
Functionality and Upgrades
We don’t need a lot of training from Legacy Data Access. Initially, they provided some training to...
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Manager
Functionality and Upgrades
Some of Legacy Data Access’ development work has not been impressive. We have internally had to...
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Manager
Technology
Some positive things with LegacyVault are project stability and reliability. The vendor put in some...
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Manager
Interfacing and Integration
There is a lack of integration with LegacyVault. We wanted to integrate, but Legacy Data Access...
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