MatrixCare Home Health Commentary
Filtered view: (Large - Over 200 Average Daily Census)(Independent)

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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Loyalty

MatrixCare's solution is not part of our long-term plans. We have multiple facilities, and other...

Apr 2025
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Director

Culture, Relationship

Our subscription with MatrixCare is pretty straightforward. And for support, we can always contact...

Apr 2025
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Director

Operations

When we first implemented MatrixCare's solution, the implementation seemed like it was put together...

Apr 2025
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Director

Operations, Product, Value

On the financial side of MatrixCare's system, we use the episodic billing for certain insurances,...

Apr 2025
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Director

Relationship

MatrixCare does not keep all their promises. That is more regarding the timelines and...

Apr 2025
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Director

Relationship, Product

MatrixCare's system works for us. We have figured out how to make it work. And the support has been...

Apr 2025
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Director

Relationship

MatrixCare's support is always there. However, it is hit or miss whether we get someone, and the...

Apr 2025
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VP/Other Executive

Culture, Value

MatrixCare does not avoid charging for every little thing. They roll out many different add-ons and...

Mar 2025
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VP/Other Executive

Relationship, Product

MatrixCare monitors what is going on in the homecare industry in terms of regulations, like if an...

Mar 2025
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VP/Other Executive

Loyalty, Value

MatrixCare makes developments and updates and has different partners. The vendor has a messaging...

Mar 2025
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Director

Culture, Loyalty

The product is never what the vendor sells us. What we get is not what is advertised. The disconnect...

Jan 2025
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Director

Product

The order management in MatrixCare Home Health is a huge deficit, and we are not happy at all with...

Jan 2025
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Director

Culture, Loyalty

We looked at MatrixCare's system because it did home health and hospice. The vendor uses iOS. That...

Jan 2025
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Director

Relationship, Product

We have a lot of questions about OASIS; we absolutely do not like what the vendor calls error-out...

Jan 2025
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Director

Relationship, Product

MatrixCare advertises that they are very proud of their ability to do e-referrals and of their...

Jan 2025
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Director

Product

The clinical side is happy with MatrixCare Home Health; there are a few things that could be...

Jan 2025
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Director

Value

My likelihood to recommend MatrixCare's system depends on how much an organization has to pay for...

Jan 2025
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Director

Loyalty, Relationship, Operations

MatrixCare has done a tremendous amount of work on their educational portal. They have really...

Jan 2025
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Director

Loyalty, Relationship, Product

MatrixCare tries to meet our pain points. Of course, there are always things that we would like to...

Jan 2025
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Director

Relationship

I think that MatrixCare knows our vision. The delivery part is what they lack. They struggle with...

Jan 2025
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Director

Loyalty

MatrixCare Home Health isn't part of our long-term plans. We have diversified so much now that we...

Jan 2025
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Director

Value

MatrixCare charges for every little thing. We have to really work with them on that. Our ability to...

Jan 2025
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Director

Loyalty, Product

One area of the system that could be improved is the Oasis tool. There are mandatory questions in...

Jan 2025
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Director

Relationship

We have a pretty good relationship with MatrixCare. Our customer service representative is amazing....

Jan 2025
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Director

Loyalty

Once MatrixCare Home Health is up and running, everything is really solid. Also, MatrixCare has done...

Dec 2024
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Director

Culture, Relationship

My likelihood of recommending MatrixCare is high. I actually talk about how it has changed our...

Dec 2024
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Director

Culture, Value

Unfortunately, I have to say MatrixCare does not avoid charging for every little thing. That is a...

Dec 2024
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Product

Switching to a PBM that is already integrated with MatrixCare's system eliminated a lot of...

Nov 2024
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VP/Other Executive

Product

When staff members do OASIS assessments and submit them to our audit department, they do a review,...

Nov 2024
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VP/Other Executive

Relationship

We have a customer service representative from MatrixCare, and we work with that person. They...

Nov 2024
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VP/Other Executive

Relationship

MatrixCare is very proactive and progressive. They stay on top of things that they know the provider...

Nov 2024
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VP/Other Executive

Product

I still have a very high opinion of MaxtrixCare. With our previous program, there were constant...

Nov 2024
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Manager

Culture, Product

There were some issues with the integration of MatrixCare Home Health, but I'm not sure if that was...

Nov 2024
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Manager

Relationship

MatrixCare's support is really good. Whenever we send something, like if there is an issue, it is...

Nov 2024
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Manager

Relationship

MatrixCare probably keeps all of their promises, but they are slow. MatrixCare needs to be a little...

Nov 2024
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Manager

Value

MatrixCare nickel-and-dimes us on everything that they want. They always hit us with a charge on new...

Nov 2024
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Manager

Product

MatrixCare's software is good for the field staff for sure. I think that the field staff like its...

Nov 2024
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CIO

Operations

MatrixCare has a lot of opportunities for webinars and things for ongoing training. They also offer...

Nov 2024
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CIO

Product

There could be more information in the MatrixCare Aide app that could be useful for providers when...

Nov 2024
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CIO

Relationship

MatrixCare does not respond to issues quickly. We will put a ticket in, and three weeks later,...

Nov 2024
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CIO

Product

We have put in some enhancement requests for the scheduling piece of MatrixCare Home Health because...

Nov 2024
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CIO

Product

In MatrixCare Home Health, we have something called MyData, which gives us access to the database....

Nov 2024
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CEO/President

Product

What would make our experience with MatrixCare Home Health better would be improved integration...

Nov 2024
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CEO/President

Relationship, Product

There is a MatrixCare community reference site, but it is not super user friendly. If we have a...

Nov 2024
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CEO/President

Product

There are some fairly frequent unplanned downtimes with MatrixCare Home Health where the whole...

Nov 2024
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CEO/President

Value

Every time I pay the monthly bill, I feel like we are probably not getting our money’s worth, but...

Nov 2024
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CEO/President

Culture, Loyalty

MatrixCare will have plans for what will be released and what is being worked on behind the scenes....

Nov 2024
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VP/Other Executive

Relationship

The quality of MatrixCare’s support depends on who I get when I call. I have a list of people I talk...

Oct 2024
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VP/Other Executive

Value

MatrixCare has changed how they are doing EVV, which has been at no cost and has been part of the...

Oct 2024
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VP/Other Executive

Operations, Product

MatrixCare is just now updating their education platform, and that has been several years in the...

Oct 2024
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VP/Other Executive

Product

We would like to have more detailed and drilled-down information for our financial reporting in...

Oct 2024
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Director

Operations

When the vendor is rolling out new things, they can sometimes be a bit of a hard sell. If we decide...

Sep 2024
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Director

Product

What I like about the product is the ease of the iPads; the clinicians like that. We just put in a...

Sep 2024
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Director

Operations

The vendor has the university function, which is like their forum. I actually like it and use it...

Sep 2024
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Director

Operations

The vendor could improve their implementations by spending more time. They employ a...

Sep 2024
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Director

Culture, Relationship

One improvement the vendor could make is more customer service representation. We have a sales...

Sep 2024
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Director

Culture, Value

The vendor charges us for everything, but not unnecessarily. Everything is based on a census in...

Sep 2024
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Director

Relationship

We have not taken advantage of some of the things that the vendor has offered. The vendor rolls out...

Sep 2024
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Director

Product

I'm very happy with the product. In terms of the reporting process, each department, including...

Sep 2024
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VP/Other Executive

Product

In MatrixCare Home Health, I would like more tasks in the task hotlist that populate to trigger...

Sep 2024
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VP/Other Executive

Operations

MatrixCare had outstanding customer service, and they tailored the training and implementation plan...

Sep 2024
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COO

Loyalty, Relationship

MatrixCare keeps their promises inasmuch as any software company does. The vendor has done as well...

Aug 2024
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COO

Product

MatrixCare Home Health isn't that robust. It just has some basic information and numbers. It gets us...

Aug 2024
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