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MatrixCare Home Health Commentary
Filtered view: (Large - Over 200 Average Daily Census)(Independent)

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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VP/Other Executive

Relationship, Product

Overall, we are still happy with MatrixCare Home Health. Things are still going well. MatrixCare...

Apr 2024
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(0)
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VP/Other Executive

Loyalty, Product

We use another product for communicating with staff for care coordination. MatrixCare does have a...

Apr 2024
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VP/Other Executive

Product

MatrixCare Home Health has a lot of compliance things built in to it, so there are a lot of hard...

Apr 2024
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VP/Other Executive

Product

With MatrixCare Home Health, nothing is being billed that we don't have orders for or authorization...

Apr 2024
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VP/Other Executive

Product

The staff has iPads that are out in the field with them. With MatrixCare Home Health, they have...

Apr 2024
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COO

Product

With MatrixCare Home Health, we have the ability to view a patient offline. That is helpful for...

Dec 2023
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(0)
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COO

Loyalty, Relationship, Product

MatrixCare is still working on getting some things we need for our state, and there is no other way...

Dec 2023
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(0)
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CEO/President

Value

If everyone in our industry got to start over and pick a new EMR without consequence, MatrixCare...

Dec 2023
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(0)
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VP/Other Executive

Operations

MatrixCare could improve the training they provide for the products we add.

Oct 2023
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(0)
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VP/Other Executive

Product

I don't have much that I can speak to that has gone well with MatrixCare Home Health. We had to...

Oct 2023
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VP/Other Executive

Relationship, Product

We have had a lot of issues with integration and interoperability with MatrixCare Home Health, and...

Oct 2023
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VP/Other Executive

Relationship, Product

When I had a state surveyor on-site, I could not reach anyone at MatrixCare, and they never resolved...

Oct 2023
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Manager

Culture, Loyalty

We started with MatrixCare Hospice. To consolidate our platform, we waited until the contract was up...

Oct 2023
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Manager

Product

Our revenue cycle person uses MatrixCare Home Health’s claims analytics for meetings, so the whole...

Oct 2023
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Manager

Product

Our revenue cycle person has to create some of the financial reports on their own. Also, the...

Oct 2023
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Manager

Product, Value

It is pretty intuitive for clinicians to use MatrixCare Home Health on a tablet. I would give...

Oct 2023
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Manager

Relationship

There is an issue we are having, and MatrixCare knows it is an issue. They have no idea where the...

Oct 2023
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Manager

Relationship

There have recently been some very high-quality people working on things to solve some of our...

Oct 2023
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Manager

Loyalty

Overall, our experience using MatrixCare Home Health has been positive. Probably the best part is...

Oct 2023
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Manager

Product

I think some of the billing and accounting features are where MatrixCare struggles. I have used a...

Oct 2023
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(0)
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Manager

Operations

Like other vendors, MatrixCare has an implementation phase, and the people doing that tend to know...

Oct 2023
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Manager

Culture

My biggest generic dissatisfaction is because some of the things MatrixCare is working to resolve...

Oct 2023
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(0)
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Director

Relationship, Product

We like the fact that MatrixCare is very on top of regulatory changes and updates to comply with...

Oct 2023
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(0)
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Director

Relationship

We would like to see the tickets updated more frequently from MatrixCare in terms of the resolution...

Oct 2023
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(0)
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Manager

Relationship

MatrixCare is a lot better than what they were last year with keeping all their promises.

Oct 2023
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(0)
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Manager

Loyalty, Product

MatrixCare Home Health is relatively easy for the field staff to use. That is probably the most...

Oct 2023
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Manager

Culture, Value

The price considerably went up, and MatrixCare said that they put out what they charge us for. That...

Oct 2023
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(0)
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Analyst/Coordinator

Product

We see little quirks that we would like MatrixCare to fix, but overall, they are pretty good at...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship, Product

On the billing side, we wish we had a little more movement or capability to do certain things, like...

Sep 2023
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(0)
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Analyst/Coordinator

Value

I probably would buy MatrixCare Home Health again. MatrixCare has been making a lot of changes that...

Sep 2023
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(0)
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Analyst/Coordinator

Relationship

MatrixCare keeps us informed on updates, and that is a good thing. They make changes and updates...

Sep 2023
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Analyst/Coordinator

Relationship

I would like to be able to get ahold of some customer service people. It is tough to get through to...

Sep 2023
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VP/Other Executive

Product

With MatrixCare Home Health, the authorization is disconnected from the entire system, and that...

Aug 2023
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VP/Other Executive

Product

For the most part, MatrixCare Home Health is pretty good in regard to being optimized for mobile...

Aug 2023
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VP/Other Executive

Operations

There are some things that I would suggest MatrixCare improve upon. When we implemented the program,...

Aug 2023
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VP/Other Executive

Relationship

When there are certain things that MatrixCare is aware of that are not working properly or there are...

Aug 2023
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VP/Other Executive

Value

MatrixCare Home Health is an easy, intuitive program. With the way that the system presents things...

Aug 2023
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VP/Other Executive

Loyalty, Product

As we grow, I don't know that MatrixCare Home Health is going to be able to grow with us unless...

Aug 2023
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(0)
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COO

Product

The product offers some good financial reporting, but sometimes it is in different sections of the...

Aug 2023
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(0)
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COO

Relationship, Product

I don't know that there is anybody in our industry who I would wholeheartedly recommend. There is...

Aug 2023
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(0)
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COO

Product

The vendor doesn’t have a lot of integration for some of the cutting-edge products, but that is not...

Aug 2023
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COO

Relationship

Our customer representative has not been that great. When I contact them for help, the only response...

Aug 2023
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(0)
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VP/Other Executive

Relationship, Operations

Things with MatrixCare have been good. There are continual updates that I need to make to stay in...

Jun 2023
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VP/Other Executive

Loyalty, Product

Inside MatrixCare Home Health, there is a lot of reporting. The vendor has a whole section on the...

Jun 2023
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Director

Product

For the last few months, we have been having some issues with our iPads and our external keyboards,...

Jun 2023
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Director

Operations, Product

MatrixCare's product is not complicated. It is easy to train new staff. There are a lot of dropdown...

Jun 2023
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(0)
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Director

Relationship

MatrixCare is very good at answering our questions. If we need support, they are very timely in...

Jun 2023
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Director

Value

We would like MatrixCare to not charge for every single new little thing they come out with. They...

Jun 2023
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(0)
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Manager

Product

MatrixCare Home Health has something called My Analytics Viewer that is built into their software,...

Jun 2023
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(0)
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Manager

Relationship

The vendor has great customer support people who solve our problems.

Jun 2023
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(0)
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Manager

Relationship

MatrixCare's culture seems progressive, specifically in the way the vendor anticipates changes. I...

Jun 2023
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(0)
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Manager

Product

There are certain modules in the system that have confusing layouts at times, and the system has...

Jun 2023
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(0)
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Manager

Operations

I think that the system's training needs to be improved. We were very dependent on a subject matter...

Jun 2023
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(0)
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Manager

Loyalty

We decided to go with the system because of its user experience and ease of use.

Jun 2023
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