MatrixCare Home Health Commentary
Filtered view: (Large - Over 200 Average Daily Census)(Independent)
Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
The vendor isn't very good with interoperability. I’m building my own interoperability stuff. I’m...
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Value
MatrixCare wants to charge us for everything. I have to go to outside services because their product...
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Loyalty
MatrixCare's solution is not part of our long-term plans. We have multiple facilities, and other...
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Culture, Relationship
Our subscription with MatrixCare is pretty straightforward. And for support, we can always contact...
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Operations
When we first implemented MatrixCare's solution, the implementation seemed like it was put together...
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Operations, Product, Value
On the financial side of MatrixCare's system, we use the episodic billing for certain insurances,...
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Relationship
MatrixCare does not keep all their promises. That is more regarding the timelines and...
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Relationship, Product
MatrixCare's system works for us. We have figured out how to make it work. And the support has been...
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Relationship
MatrixCare's support is always there. However, it is hit or miss whether we get someone, and the...
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Culture, Value
MatrixCare does not avoid charging for every little thing. They roll out many different add-ons and...
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Relationship, Product
MatrixCare monitors what is going on in the homecare industry in terms of regulations, like if an...
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Loyalty, Value
MatrixCare makes developments and updates and has different partners. The vendor has a messaging...
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Culture, Loyalty
The product is never what the vendor sells us. What we get is not what is advertised. The disconnect...
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Product
The order management in MatrixCare Home Health is a huge deficit, and we are not happy at all with...
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Culture, Loyalty
We looked at MatrixCare's system because it did home health and hospice. The vendor uses iOS. That...
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Relationship, Product
We have a lot of questions about OASIS; we absolutely do not like what the vendor calls error-out...
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Relationship, Product
MatrixCare advertises that they are very proud of their ability to do e-referrals and of their...
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Product
The clinical side is happy with MatrixCare Home Health; there are a few things that could be...
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Value
My likelihood to recommend MatrixCare's system depends on how much an organization has to pay for...
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Loyalty, Relationship, Operations
MatrixCare has done a tremendous amount of work on their educational portal. They have really...
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Loyalty, Relationship, Product
MatrixCare tries to meet our pain points. Of course, there are always things that we would like to...
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Relationship
I think that MatrixCare knows our vision. The delivery part is what they lack. They struggle with...
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Loyalty
MatrixCare Home Health isn't part of our long-term plans. We have diversified so much now that we...
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Value
MatrixCare charges for every little thing. We have to really work with them on that. Our ability to...
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Loyalty, Product
One area of the system that could be improved is the Oasis tool. There are mandatory questions in...
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Relationship
We have a pretty good relationship with MatrixCare. Our customer service representative is amazing....
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Loyalty
Once MatrixCare Home Health is up and running, everything is really solid. Also, MatrixCare has done...
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Culture, Relationship
My likelihood of recommending MatrixCare is high. I actually talk about how it has changed our...
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Culture, Value
Unfortunately, I have to say MatrixCare does not avoid charging for every little thing. That is a...
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Product
Switching to a PBM that is already integrated with MatrixCare's system eliminated a lot of...
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Product
When staff members do OASIS assessments and submit them to our audit department, they do a review,...
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Relationship
We have a customer service representative from MatrixCare, and we work with that person. They...
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Relationship
MatrixCare is very proactive and progressive. They stay on top of things that they know the provider...
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Product
I still have a very high opinion of MaxtrixCare. With our previous program, there were constant...
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Culture, Product
There were some issues with the integration of MatrixCare Home Health, but I'm not sure if that was...
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Relationship
MatrixCare's support is really good. Whenever we send something, like if there is an issue, it is...
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Relationship
MatrixCare probably keeps all of their promises, but they are slow. MatrixCare needs to be a little...
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Value
MatrixCare nickel-and-dimes us on everything that they want. They always hit us with a charge on new...
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Product
MatrixCare's software is good for the field staff for sure. I think that the field staff like its...
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Operations
MatrixCare has a lot of opportunities for webinars and things for ongoing training. They also offer...
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Product
There could be more information in the MatrixCare Aide app that could be useful for providers when...
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Relationship
MatrixCare does not respond to issues quickly. We will put a ticket in, and three weeks later,...
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Product
We have put in some enhancement requests for the scheduling piece of MatrixCare Home Health because...
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Product
In MatrixCare Home Health, we have something called MyData, which gives us access to the database....
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Product
What would make our experience with MatrixCare Home Health better would be improved integration...
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Relationship, Product
There is a MatrixCare community reference site, but it is not super user friendly. If we have a...
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Product
There are some fairly frequent unplanned downtimes with MatrixCare Home Health where the whole...
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Value
Every time I pay the monthly bill, I feel like we are probably not getting our money’s worth, but...
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Culture, Loyalty
MatrixCare will have plans for what will be released and what is being worked on behind the scenes....
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Relationship
The quality of MatrixCare’s support depends on who I get when I call. I have a list of people I talk...
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Value
MatrixCare has changed how they are doing EVV, which has been at no cost and has been part of the...
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Operations, Product
MatrixCare is just now updating their education platform, and that has been several years in the...
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Product
We would like to have more detailed and drilled-down information for our financial reporting in...
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Operations
When the vendor is rolling out new things, they can sometimes be a bit of a hard sell. If we decide...
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Product
What I like about the product is the ease of the iPads; the clinicians like that. We just put in a...
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Operations
The vendor has the university function, which is like their forum. I actually like it and use it...
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Operations
The vendor could improve their implementations by spending more time. They employ a...
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Culture, Relationship
One improvement the vendor could make is more customer service representation. We have a sales...
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Culture, Value
The vendor charges us for everything, but not unnecessarily. Everything is based on a census in...
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Relationship
We have not taken advantage of some of the things that the vendor has offered. The vendor rolls out...
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Product
I'm very happy with the product. In terms of the reporting process, each department, including...
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Product
In MatrixCare Home Health, I would like more tasks in the task hotlist that populate to trigger...
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Operations
MatrixCare had outstanding customer service, and they tailored the training and implementation plan...
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Loyalty, Relationship
MatrixCare keeps their promises inasmuch as any software company does. The vendor has done as well...
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Product
MatrixCare Home Health isn't that robust. It just has some basic information and numbers. It gets us...
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