MatrixCare (LTC) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Culture, Value
The biggest issue with MatrixCare's charges is that we were kind of forced into the newer, current...
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Operations, Product
I used other solutions before I came here, and I wish MatrixCare's system were more user-friendly. I...
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Loyalty, Value
Given the chance, we would probably buy MatrixCare's system again. I'm glad MatrixCare had some...
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Relationship
It is possible for us to get ahold of someone at MatrixCare to ask a question, but we have to wait....
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Product
In terms of the system's financial piece, there is a report out there for just about everything, but...
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Relationship, Product
MatrixCare responds quickly when we have issues, and they update the system routinely. They...
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Operations
MatrixCare doesn’t do ongoing training. They don't have sessions on specific topics or any ongoing...
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Operations, Product
We have a program that we use on the admission side of MatrixCare's system, and the integration is...
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Relationship, Product
I'm not a MatrixCare fan, but I can build anything that I want in MatrixCare's system in terms of an...
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Relationship
If we have a product suggestion for MatrixCare, it is submitted to the MatrixCare community. Then...
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Culture, Loyalty, Relationship
I wouldn't recommend MatrixCare because of their customer service. It isn't fantastic. We had a...
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Value
If we open up two records by accident in MatrixCare's system and need them to be merged, MatrixCare...
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Product
I wouldn’t buy MatrixCare's solution again. One reason is their reports are not customized enough....
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Relationship, Product
There are a few key things MatrixCare needs to have that they don't have, and they need to be able...
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Loyalty, Value
One of the reasons we picked MatrixCare is that they are basically API driven, and that makes...
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Relationship
MatrixCare could improve the execution of their support. I have not really had anybody reach out to...
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Operations
I haven't had a whole lot to do with MatrixCare, but it is decently what it has been said to be. The...
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Loyalty, Operations
We are trying to implement the electronic version with MatrixCare for our clinical side. It has been...
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Loyalty, Product
If it were up to me, I would not choose MatrixCare again. It just doesn't seem as user friendly as...
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Loyalty
I know this will never happen, but I would like to see no bugs or issues with the program. My...
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Relationship, Product
Sometimes what is promised isn't delivered. If there is something we were looking for, I know it is...
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Relationship
The crew that we work with at MatrixCare is really good. The person that we reach out to is pretty...
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Product
I like that MatrixCare is user friendly. I like that the information is there if it gets uploaded...
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Relationship, Product
I would suggest MatrixCare listen to their clientele when they put in enhancement requests because...
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Product
I would buy MatrixCare again, but there have been some hiccups lately. Since the Change Healthcare...
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Relationship, Operations
MatrixCare could start doing release information prior to doing the release. People who are...
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Product
There are a few little things that could be improved in the system. The system is mostly working in...
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Product
We usually don't have too many issues with MatrixCare's billing integrations from the therapy...
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Operations, Product
It took a long time for MatrixCare to figure out a certain integration. I don't know whose side that...
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Loyalty, Product
There are a few things that MatrixCare might be able to improve on, like the character limits in...
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Loyalty, Product
Overall, the system is pretty user friendly. However, I used the other version of the solution at my...
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Relationship, Operations
For the most part, my experience with MatrixCare has been pretty good. Once in a while, the system...
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Culture, Relationship
There are a few things that MatrixCare says yes to, but there are occasionally things that they tell...
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Relationship, Operations
I had one-on-one training, so I was lucky. Also, MatrixCare's support is so much easier to use than...
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Product
There is a long list of things that are easier to use in MatrixCare than in another product. For...
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Relationship
I would suggest to someone looking into the product that they look at all available products out...
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Relationship, Product
MatrixCare is good. Everything that I have dealt with has been good. Everything from the skilled...
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Loyalty
I probably have more of a preference for another vendor because that is where I cut my teeth first,...
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Operations
What would increase my satisfaction with training from the vendor would be if there were additional...
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Operations
MatrixCare should focus on training. Without proper training, people come in and start using the...
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Relationship
If we don't get the right MatrixCare person on the phone, that can be a little disgruntling. I got...
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Relationship
MatrixCare’s customer service is fantastic. Their customer service when we were going through some...
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Relationship, Product
MatrixCare is fantastic. The best thing about MatrixCare is they can connect to my system so that...
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Product
It would be great to have a section in MatrixCare's system that we could go to for tutoring where we...
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Product
MatrixCare's system performs well, but I used to be able to pull it up on my phone and read the...
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Loyalty, Product
I used to access a lot of things at home, and I cannot access those things in the same way since the...
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Relationship
MatrixCare has been awesome. The representative who I work with for my support tickets is fantastic....
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Loyalty
MatrixCare is absolutely part of our long-term plans. We love MatrixCare. The SNF solution is good....
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Relationship
MatrixCare is wonderful. They had to scramble and get lots of files going so we could still bill out...
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Product
When we have upgrades, MatrixCare goes down, and it is unpredictable as to whether it is going to be...
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Relationship, Operations
MatrixCare is pretty easy to operate and easy to learn.
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Product
I have only used MatrixCare, but I know that we have people who have used a different system and...
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Relationship
We have some ongoing issues. I don't really have the time to spend hours on the phone with...
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Relationship
The vendor is good with web support. They are usually helpful.
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Operations
Everything goes through, but there is usually some kind of issue after an update. We haven't had...
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Relationship
MatrixCare's support team that I call for providers is exceptional. The team members answer the...
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Relationship
I am happy with MatrixCare. We don't use it to its full ability regarding the clinical side, but for...
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Loyalty, Product
Billing goes fast in the system, and we don't have any issues with it. The system was kind of made...
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Relationship, Operations, Product
We had a power outage. That wasn't MatrixCare's fault, but it was the first time that we really had...
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Relationship
MatrixCare is easy to work with. We can email them and get a response right away. If the vendor's...
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Loyalty, Product, Value
I’m not in the place to recommend MatrixCare's system to anybody. I’m not going to. The bummer is...
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Loyalty, Relationship
MatrixCare's long-term stay with us is under review right now. We have a lot of different products...
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Product, Value
I know what else is out there and how it works. Overall, I truly believe and could support with...
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Relationship
Over the years, there have been a lot of suggested product enhancements without fruition. It has to...
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Product
I remember a time when we were ahead of MatrixCare; we were the innovator and the provider of...
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Relationship, Product
The vendor could be more proactive in the clinical field, specifically working for better internal...
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Relationship
I have maintained a relationship with many people at MatrixCare. They have come and gone without any...
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Value
Years ago, MatrixCare's charges were much better. Now, it seems like anything we need to do is...
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Operations, Product
MatrixCare has always been easier to use than other products. MatrixCare is also easier to train...
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Relationship
The vendor's support team is always very attentive, responsive, and professional. Over many years, I...
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Product
As someone who works with multiple facilities, the reports in MatrixCare could be better. There are...
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Relationship, Operations, Product
Overall, the MatrixCare system is easy to use. I can use embedded technologies and functionalities...
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Loyalty, Product, Value
There are a lot of different solutions within MatrixCare that we are looking at right now and we are...
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Loyalty
We have a lot of integrations; we have integrated with our lab partners and are starting an...
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Loyalty, Relationship
MatrixCare talks about some things that are coming up. They send out something that asks whether we...
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Relationship
If there is an issue, I usually either report it to MatrixCare’s support people or meet with a...
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Relationship, Operations
Most of our interactions with MatrixCare are remote, but they try to come in annually and meet with...
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Loyalty, Relationship
If I want something to be enhanced or added to the MatrixCare system, I just simply put a product...
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Relationship
MatrixCare is keeping their promises now more than ever. There have been some changes in the...
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Value
MatrixCare charges for implementation fees one time, and they are better about that now than they...
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Product
In general, the vendor has made some nice enhancements in terms of the way the product looks, feels,...
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Relationship, Product
I really like the way that MatrixCare puts together their dashboards and the ability to customize...
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Relationship
We are always a squeaky wheel. If something isn't going well, we definitely let the vendor know...
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Relationship, Product
There are things that could be done to improve the product, and those things take years to happen....
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Product
MatrixCare has a resident calendar function within the product, and they have done some work on it....
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Loyalty, Relationship
I have seen a lot of great improvements with the product. The vendor is definitely trying to be very...
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Loyalty
We have customized the MatrixCare system to fit our needs in all of our centers. But when we...
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Product
Nurses are busy, so it is great that they can look at the calendar in the system and add...
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Relationship
We appreciate the working relationship we have through our contact to get our problems addressed in...
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Product, Value
The product is very time consuming to use, so it doesn't work well for staff nurses. To use the...
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Product
The product's biggest struggle is that it isn't easy for end users to use in terms of its design....
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Relationship
As far as I know, the vendor keeps their promises. However, their promises have very lengthy time...
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Operations, Product
I would tell others that MatrixCare's clinical system isn't the vendor's strong point. Their strong...
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Loyalty, Product, Value
After a recent outage with the claims processor that can be used in the system, the marketplace...
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Value
With MatrixCare, we are getting bills out and patients treated. We are also getting the statistics...
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Operations
MatrixCare's implementation team helped us with using the product. However, when it comes to the...
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Relationship
With MatrixCare, there are no enhancements. The vendor has lousy support, and other is no road map...
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Culture, Loyalty, Product
MatrixCare was mostly there in terms of their system working as promoted, but we weren't happy with...
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Operations
MatrixCare is very good on the financial side with ongoing training.
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Relationship, Operations, Product
MatrixCare is very user friendly. I have been using MatrixCare for many years, so I guess that is...
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Relationship, Operations
MatrixCare's service is great. When we have issues, the vendor gets in touch with us pretty quickly....
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Product
The system is a little too cumbersome. Each of its tables is a separate field when we are doing...
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Culture
When the solution was taken over by a new vendor, we were told that it was the solution that we were...
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Relationship
The people at MatrixCare who we work with are excellent. Even if they don't give us the answers that...
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Product
Sometimes when a new item is added to MatrixCare, there are one or two seemingly simple items that...
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Product
The process of getting some even minor updates or tweaks to the system in order to make areas of it...
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Relationship
Things are mostly good. I do appreciate that MatrixCare is always willing to look at ideas and...
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Relationship, Product
MatrixCare’s constant updates still do not integrate well or input our documents as needed. I wish...
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Product
MatrixCare is easy to use. I have used MatrixCare for a long time. MatrixCare has more reports that...
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Relationship, Product
MatrixCare has done a good job for us. We are a standalone facility, so we enjoy having a product...
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Product
I would like to see more search options in MatrixCare so that we can search for keywords instead of...
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Operations, Product
MatrixCare is a very user-friendly system. When we first started using it, I didn't have much...
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Product
MatrixCare could improve the communication between the clinical and the financial modules a bit...
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Product
Sometimes, it feels like we get so much information from MatrixCare that we aren't sure where to...
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Operations
We process our own payroll and do all of our reports in-house. We rely heavily on our vendors to...
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Culture, Value
MatrixCare is a pricey system, but that is true for all EHRs. MatrixCare increases our rates every...
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Product
There are some enhancements MatrixCare has made inside the system, such as the infection tracker,...
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Relationship
A frustration that I have with MatrixCare is the MatrixCare Community page. They are trying to use...
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Relationship
I am a fan of MatrixCare. I feel like they are more innovative than anyone else that I have looked...
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Operations
If someone were looking to implement MatrixCare, speaking from my own experience, I would advise...
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Culture, Relationship
MatrixCare is good about keeping promises or following up. If we are not using a portion of the...
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Value
We have seen several increases in price with the product. It seems like the increases occur every...
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Operations, Product
One of the strengths of MatrixCare's system is the ease of use. For a user that has never used the...
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Loyalty, Product
I know MatrixCare is working on a lot of things with interoperability, and I think that has a lot of...
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Relationship
The customer support from MatrixCare is pretty good. I feel like our representative is committed to...
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Relationship, Product
Everybody pretty much loves MatrixCare, and I rarely get complaints or anything about it. It is...
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Relationship, Product, Value
There are some products that we have wanted to use from other vendors out there, but MatrixCare does...
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Loyalty, Relationship
Overall, our experience has been great. There are things that I wished functioned differently;...
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Product
We have used this product for many years. MatrixCare provides upgrades as needed.
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Operations
We have had the product long enough that a lot of the people who were trained on the system to begin...
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Loyalty
It is up in the air whether we will continue with MatrixCare in the future. We are currently looking...
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Operations
MatrixCare could do a lot more training. When we have new people come in, there aren't many options...
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Relationship
The MatrixCare system does what it is supposed to. It is easy to use, and the vendor has excellent...
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Operations
The system was down for multiple hours one time, and there really was no communication from the...
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Product
The actual use for nurses is a struggle. The system is hard. There are a ton of clicks. When we go...
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Product
There is so much stuff, and we do only a quarter of it, so things are hard to remember. Sometimes we...
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Product
I have a problem where if I miss a page, I have to delete the whole thing and then reattach...
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Relationship, Product
There are issues. The problem is with the reports; there are actually too many choices of how to...
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Value
I would buy the product again, but we probably would have gone deeper and done a little more...
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Culture, Value
MatrixCare charges for every little thing. They try to put in chargebacks on us. MatrixCare sold us...
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Operations
We are still having issues with our training. The last time we had training, the trainers came in...
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Loyalty, Product
My main concern is with the system timing out, logging users out, and preventing them from going...
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Product
MatrixCare upgrades constantly. I love the system. The information is there. I like the observations...
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Relationship
The customer service when I call the hotline is intentional. I have had good luck with the support...
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Product
Inside integration is the only thing that MatrixCare has, and that is good. On the inside, it is the...
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Product
MatrixCare times out. We can be reading the chart or the screen of notes and scrolling up and down,...
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Operations, Product
The overall usage of MatrixCare has been great, and using the solution on our skilled side is...
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Relationship
We can’t get some new technology to work with MatrixCare's system. For example, we have a module,...
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Value
Not charging for every little thing is the advantage of MatrixCare. I have talked to people with...
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Product
Some things that MatrixCare might enhance a little more are the EHR and the medication pass portion....
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Relationship
Although I don't have that much involvement with executives of MatrixCare, the vendor always posts...
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Loyalty, Relationship, Product
MatrixCare is making some improvements, but they could be a little faster. They have made a lot of...
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Operations, Product
In general, everything goes well with MatrixCare's system. It is a simpler system than some of the...
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Operations
One of our problems with the vendor is that we can't seem to keep a vendor representative who will...
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Loyalty, Product
The system is very user friendly. We know that there are a lot of different behavioral things in the...
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Loyalty
We would recommend MatrixCare's system to a true friend. The system is user friendly and easy to...
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Relationship, Product
The support people at MatrixCare will get back to me quickly and help to resolve issues right away....
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Product
From an administrative standpoint, the ease of use in MatrixCare gets a little nuts. When we want to...
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Relationship, Product
There is always something that we want that maybe nobody else wants, but MatrixCare meets the needs...
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Operations, Product
The vendor made some changes that I still don't quite get. They changed some things in their care...
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Relationship
The vendor gives us notice well in advance of what their upgrade packages are going to be every...
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Culture
MatrixCare has been sold off a few times, and every time it gets sold off to somebody, things become...
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Operations
On the initial setup, the vendor was extremely helpful. As we have brought new facilities in,...
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Relationship
MatrixCare’s support team has been pretty responsive when we have had issues, questions, or...
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Culture, Value
A lot of times when we want to use a certain functionality, the vendor tells us it is going to be a...
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Relationship, Product
We have been asking the vendor for some reporting functionality for years, and they said they would...
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Value
If it were me making the decision, I would switch to PointClickCare instead of MatrixCare....
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Relationship, Operations
MatrixCare has had a horrible time with the transition to the new MDS. They kept putting out emails...
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Value
MatrixCare doesn’t charge for every little thing, but they do charge. When we buy the product, we...
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Relationship
With MatrixCare, I can't get higher than a representative. I can submit a ticket, but I could wait...
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Product
With MatrixCare, the outcomes are there. We are able to document and give medications. MatrixCare's...
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Loyalty, Relationship
I may or may not recommend MatrixCare depending on other people’s needs. I would like to be...
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Product
MatrixCare could improve their reports to make them more specific and not broad. We do so much...
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Product
On the SNF financials side of MatrixCare, things are a little different. There are reports that I...
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Operations, Product
The learning curve in MatrixCare is steep. With new employees learning MatrixCare, it has been...
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Loyalty, Product
The system's interface is okay. For the most part, our staff members like the system. Our nurses are...
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Culture
In my experience, the vendor keeps all of their promises. I am okay with the vendor's prices. We...
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Operations
MatrixCare has good training when it is asked for, but it is not offered routinely.
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Relationship
The MatrixCare customer support is very good. I don't know that we have a representative, and the...
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Operations, Product
MatrixCare had updates on the National Data Set, and those went really well, and things look really...
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Product
There are parts of MatrixCare that work really well, and then there are parts that are not user...
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