MatrixCare (LTC) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Loyalty

It is up in the air whether we will continue with MatrixCare in the future. We are currently looking...

Feb 2024
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Director

Operations

MatrixCare could do a lot more training. When we have new people come in, there aren't many options...

Feb 2024
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Director

Relationship

The MatrixCare system does what it is supposed to. It is easy to use, and the vendor has excellent...

Feb 2024
||
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Director

Operations

The system was down for multiple hours one time, and there really was no communication from the...

Jan 2024
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VP/Other Executive

Product

The actual use for nurses is a struggle. The system is hard. There are a ton of clicks. When we go...

Jan 2024
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VP/Other Executive

Product

There is so much stuff, and we do only a quarter of it, so things are hard to remember. Sometimes we...

Jan 2024
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VP/Other Executive

Product

I have a problem where if I miss a page, I have to delete the whole thing and then reattach...

Jan 2024
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VP/Other Executive

Relationship, Product

There are issues. The problem is with the reports; there are actually too many choices of how to...

Jan 2024
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VP/Other Executive

Value

I would buy the product again, but we probably would have gone deeper and done a little more...

Jan 2024
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VP/Other Executive

Culture, Value

MatrixCare charges for every little thing. They try to put in chargebacks on us. MatrixCare sold us...

Jan 2024
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VP/Other Executive

Operations

We are still having issues with our training. The last time we had training, the trainers came in...

Jan 2024
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VP/Other Executive

Loyalty, Product

My main concern is with the system timing out, logging users out, and preventing them from going...

Jan 2024
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VP/Other Executive

Product

MatrixCare upgrades constantly. I love the system. The information is there. I like the observations...

Jan 2024
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VP/Other Executive

Relationship

The customer service when I call the hotline is intentional. I have had good luck with the support...

Jan 2024
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VP/Other Executive

Product

Inside integration is the only thing that MatrixCare has, and that is good. On the inside, it is the...

Jan 2024
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VP/Other Executive

Product

MatrixCare times out. We can be reading the chart or the screen of notes and scrolling up and down,...

Jan 2024
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Director

Operations, Product

The overall usage of MatrixCare has been great, and using the solution on our skilled side is...

Jan 2024
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Director

Relationship

We can’t get some new technology to work with MatrixCare's system. For example, we have a module,...

Jan 2024
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Director

Value

Not charging for every little thing is the advantage of MatrixCare. I have talked to people with...

Jan 2024
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Director

Product

Some things that MatrixCare might enhance a little more are the EHR and the medication pass portion....

Jan 2024
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Director

Relationship

Although I don't have that much involvement with executives of MatrixCare, the vendor always posts...

Jan 2024
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Director

Loyalty, Relationship, Product

MatrixCare is making some improvements, but they could be a little faster. They have made a lot of...

Jan 2024
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Director

Operations, Product

In general, everything goes well with MatrixCare's system. It is a simpler system than some of the...

Jan 2024
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Nurse

Operations

One of our problems with the vendor is that we can't seem to keep a vendor representative who will...

Jan 2024
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Nurse

Loyalty, Product

The system is very user friendly. We know that there are a lot of different behavioral things in the...

Jan 2024
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Nurse

Loyalty

We would recommend MatrixCare's system to a true friend. The system is user friendly and easy to...

Jan 2024
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VP/Other Executive

Relationship, Product

The support people at MatrixCare will get back to me quickly and help to resolve issues right away....

Jan 2024
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VP/Other Executive

Product

From an administrative standpoint, the ease of use in MatrixCare gets a little nuts. When we want to...

Jan 2024
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Director

Relationship, Product

There is always something that we want that maybe nobody else wants, but MatrixCare meets the needs...

Dec 2023
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Director

Operations, Product

The vendor made some changes that I still don't quite get. They changed some things in their care...

Dec 2023
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Director

Relationship

The vendor gives us notice well in advance of what their upgrade packages are going to be every...

Dec 2023
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Director

Culture

MatrixCare has been sold off a few times, and every time it gets sold off to somebody, things become...

Dec 2023
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Director

Operations

On the initial setup, the vendor was extremely helpful. As we have brought new facilities in,...

Dec 2023
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Director

Relationship

MatrixCare’s support team has been pretty responsive when we have had issues, questions, or...

Dec 2023
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Director

Culture, Value

A lot of times when we want to use a certain functionality, the vendor tells us it is going to be a...

Dec 2023
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Director

Relationship, Product

We have been asking the vendor for some reporting functionality for years, and they said they would...

Dec 2023
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Analyst/Coordinator

Value

If it were me making the decision, I would switch to PointClickCare instead of MatrixCare....

Dec 2023
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Analyst/Coordinator

Relationship, Operations

MatrixCare has had a horrible time with the transition to the new MDS. They kept putting out emails...

Dec 2023
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Analyst/Coordinator

Value

MatrixCare doesn’t charge for every little thing, but they do charge. When we buy the product, we...

Dec 2023
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Analyst/Coordinator

Relationship

With MatrixCare, I can't get higher than a representative. I can submit a ticket, but I could wait...

Dec 2023
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Analyst/Coordinator

Product

With MatrixCare, the outcomes are there. We are able to document and give medications. MatrixCare's...

Dec 2023
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Analyst/Coordinator

Loyalty, Relationship

I may or may not recommend MatrixCare depending on other people’s needs. I would like to be...

Dec 2023
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Analyst/Coordinator

Product

MatrixCare could improve their reports to make them more specific and not broad. We do so much...

Dec 2023
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CEO/President

Product

On the SNF financials side of MatrixCare, things are a little different. There are reports that I...

Dec 2023
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CEO/President

Operations, Product

The learning curve in MatrixCare is steep. With new employees learning MatrixCare, it has been...

Dec 2023
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CEO/President

Loyalty, Product

The system's interface is okay. For the most part, our staff members like the system. Our nurses are...

Dec 2023
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CEO/President

Culture

In my experience, the vendor keeps all of their promises. I am okay with the vendor's prices. We...

Dec 2023
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Nurse

Operations

MatrixCare has good training when it is asked for, but it is not offered routinely.

Dec 2023
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(0)
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Nurse

Relationship

The MatrixCare customer support is very good. I don't know that we have a representative, and the...

Dec 2023
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(0)
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Nurse

Operations, Product

MatrixCare had updates on the National Data Set, and those went really well, and things look really...

Dec 2023
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(0)
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Nurse

Product

There are parts of MatrixCare that work really well, and then there are parts that are not user...

Dec 2023
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(0)
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VP/Other Executive

Loyalty, Relationship

MatrixCare needs to put more effort into their research and development. We want to see them do more...

Oct 2023
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(0)
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VP/Other Executive

Product

We would like to see the system be more integrated with how people’s insurance has changed. We have...

Oct 2023
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VP/Other Executive

Product

Overall, we think MatrixCare's product is fantastic, and it does a nice job for us. We would...

Oct 2023
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VP/Other Executive

Loyalty, Relationship

We have regular meetings with MatrixCare, and we appreciate the outreach. We have a representative...

Oct 2023
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CIO

Relationship, Product

MatrixCare is good. There is a set of rules in the system. With the product, I have access to the...

Sep 2023
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(0)
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CIO

Culture, Value

MatrixCare charges a bit more for each module. The vendor offers some things at no cost, but not...

Sep 2023
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(0)
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CIO

Product

Compared to another product, MatrixCare is a little clunkier to move around in, get reports from,...

Sep 2023
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(0)
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CIO

Culture, Relationship

MatrixCare does keep all of their promises. Finding out who to get things from has been different...

Sep 2023
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(0)
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CEO/President

Product

The users like the product’s ease of use as well as the structure of the pages in the system. It is...

Sep 2023
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CEO/President

Value

With everything that I think needs an alteration or change, there is usually a fee attached. The...

Sep 2023
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(0)
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CIO

Product, Value

The financial piece has been good. MatrixCare has a display of some reports, and the display is...

Sep 2023
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(0)
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Director

Relationship

We haven’t had to deal with many issues with MatrixCare, but the last time I did, I left a...

Sep 2023
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(0)
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Director

Value

There are a lot of fees with MatrixCare. When we want to make a change, there is usually quite a fee...

Sep 2023
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(0)
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Director

Product, Value

In regard to denials and medical record requests, I sometimes need multiple years' worth of stuff,...

Sep 2023
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(0)
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Director

Product

Overall, the product is very functional. In terms of outcomes, we can get in there and see all kinds...

Sep 2023
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(0)
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Director

Product

I like the program. I like that if we need to adapt some of the assessment observations to be more...

Sep 2023
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Manager

Operations

A user can go online to do training for MatrixCare, but with how many staff members we have, it is...

Aug 2023
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(0)
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Manager

Relationship

MatrixCare communicates pretty well and provides what we need. When we put in a tech support concern...

Aug 2023
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(0)
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Manager

Product

MatrixCare functions well enough, and I don’t know any other solutions that do anything more...

Aug 2023
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(0)
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Analyst/Coordinator

Operations

I have never seen anything that actually pertains to the training on MatrixCare. The vendor holds a...

Aug 2023
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(0)
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Analyst/Coordinator

Culture, Operations

It would be great if MatrixCare sent a little blip out about the updates or upgrades that they do....

Aug 2023
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(0)
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Analyst/Coordinator

Product

MatrixCare is not user friendly. There are advantages to it, but I do prefer other solutions that...

Aug 2023
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(0)
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Analyst/Coordinator

Product

The biggest thing that drives me nuts is that MatrixCare doesn't pull over when we go into a section...

Aug 2023
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(0)
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Analyst/Coordinator

Relationship

When we call to tell MatrixCare about something that is not working right, they pretty much get...

Aug 2023
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(0)
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CEO/President

Loyalty, Value

We stick with MatrixCare because the cost of changing is too exorbitant. It is not necessarily the...

Aug 2023
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(0)
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CEO/President

Loyalty, Product

I have long been interested in being able to turn on and off folks' ability to access the product...

Aug 2023
||
(0)
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CEO/President

Relationship, Product

When my staff has issues, the issues get resolved for the most part.

Aug 2023
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(0)
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Director

Relationship, Product

Communication between the MatrixCare solution and a third-party solution we use has been really...

Aug 2023
||
(0)
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Director

Relationship, Operations, Product

MatrixCare is very easy for me to use because I am so used to the program, but new employees...

Aug 2023
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(0)
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Director

Product, Value

We have a few gripes about MatrixCare, specifically with their discharge process and the calendar....

Aug 2023
||
(0)
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Director

Value

Compared to what I know of other vendors, I would have gone with someone else instead of MatrixCare....

Aug 2023
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(0)
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Director

Relationship

MatrixCare is pretty transparent about upcoming changes and making sure updates get released on...

Aug 2023
||
(0)
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Director

Relationship

MatrixCare's support team is good at getting back to us quickly, walking us through things, and...

Aug 2023
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Director

Relationship, Operations, Value

There are instances when MatrixCare implements something, and they may not think about how that is...

Jul 2023
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(0)
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Director

Operations

For the most part, the implementations are pretty good. There have just been some here and there...

Jul 2023
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(0)
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Director

Relationship, Product

Occasionally, MatrixCare has all of the ICD-10 codes populated in the ancillary orders field, and...

Jul 2023
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(0)
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Director

Relationship

The customer support team is very responsive and readily available if anything is needed. The...

Jul 2023
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(0)
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Director

Product

We have had gaps in our discharge process. I would like to see the transfer process improved. I want...

Jul 2023
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(0)
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Director

Loyalty, Product

MatrixCare's system is easy to use. It has a lot of good reports and workflows. If we are going to...

Jul 2023
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VP/Other Executive

Product

The functionality on the clinical side of MatrixCare has some limitations, and the feedback that we...

Jul 2023
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VP/Other Executive

Operations, Product

We would appreciate the ability for pieces of the software to talk to each other so that we are not...

Jul 2023
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(0)
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Director

Culture

Everything from MatrixCare is à la carte. If we want the functionality, we have to sign another...

Jul 2023
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(0)
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Director

Product

MatrixCare’s data analytics are really good but not easy to use. We are fortunate that we have a...

Jul 2023
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(0)
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Director

Relationship

MatrixCare could improve their communication and customer service. The vendor actually responds to...

Jul 2023
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(0)
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VP/Other Executive

Relationship, Value

Working with MatrixCare is a struggle. They are too big. If we need anything to be changed or need...

Jul 2023
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(0)
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VP/Other Executive

Loyalty, Product

There were a lot of positives with MatrixCare, but the biggest thing for us is that they weren't...

Jul 2023
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CEO/President

Relationship

We can get to the vendor's lead person very quickly. I could send out a text right now and that...

Jun 2023
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CEO/President

Loyalty, Relationship, Product

We don't have the ability to fully do electronic admissions. We can't talk between disciplines. That...

Jun 2023
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(0)
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CEO/President

Product

MatrixCare has the ability to be a product leader in the long-term care space. Their system gives us...

Jun 2023
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(0)
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CEO/President

Product

The system can't give us projections on beds based on discharge dates, but it should be able to do...

Jun 2023
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(0)
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Nurse

Product

Personally, I really like the system and how it works. The reason I wouldn't buy it again is that...

Jun 2023
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(0)
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Nurse

Value

I would tell my peers that when it comes to product value, MatrixCare's product is the best that...

Jun 2023
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(0)
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Nurse

Operations

It would be nice if MatrixCare didn't charge for training. My biggest issue is that when we have new...

Jun 2023
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(0)
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Nurse

Culture, Relationship

MatrixCare's system is good, and MatrixCare's people are good people. The vendor's customer service...

Jun 2023
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(0)
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Nurse

Relationship, Operations, Product

MatrixCare's system is very easy to navigate. I use it all the time, so the system is user friendly...

Jun 2023
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(0)
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Nurse

Relationship, Product

I only get to work with people in positions of power at MatrixCare if I throw a tantrum. Our ability...

Jun 2023
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(0)
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Manager

Product

MatrixCare is very user friendly. The way the system is set up makes for one-click functions....

Jun 2023
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(0)
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Manager

Relationship

When we had issues with the MatrixCare system, there was no sense of urgency from the vendor to find...

Jun 2023
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VP/Other Executive

Relationship

MatrixCare accepts our product enhancement ideas and helps us problem-solve issues in a routine,...

May 2023
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(0)
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CIO

Product

MatrixCare typically uses an API integration with functions so that we can go in and bring things...

May 2023
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(0)
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CIO

Product

In some cases, vendors don't want standard integration because they want to keep things proprietary....

May 2023
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(0)
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CIO

Loyalty, Relationship

We picked MatrixCare because we saw them on a growth trajectory. Frankly, they haven't grown as much...

May 2023
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Director

Product

We have multiple interfaces set up with MatrixCare. There have not been any issues, except for one...

Apr 2023
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(0)
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Director

Relationship, Product

The reliability of the system has been extremely strong. If there is an issue or anything that is...

Apr 2023
||
(0)
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Director

Operations

In terms of someone getting into the system and utilizing it, the leadership has to set it up...

Apr 2023
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(0)
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Director

Loyalty, Relationship, Operations

MatrixCare is proactive on regulations coming down the pike from CMS on either the financial or the...

Apr 2023
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(0)
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Director

Relationship

The support that I receive from MatrixCare when it comes to the clinical or financial side is...

Apr 2023
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(0)
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Director

Value

Our money’s worth ties into understanding our reports, analytics, and financial setups and making...

Apr 2023
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(0)
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Director

Operations

MatrixCare has a client community, which includes not only training webinars but also monthly...

Apr 2023
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(0)
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Manager

Product

It is nice that the MatrixCare A/R software flows pretty seamlessly into the GL software. Our A/P...

Apr 2023
||
(0)
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Manager

Loyalty, Relationship, Value

MatrixCare seems to have a pretty good platform for suggestions on things to add. That is where the...

Apr 2023
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(0)
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Nurse

Relationship, Product

Some of the improvement needs are within the reporting atmosphere. The vendor also needs to stay...

Apr 2023
||
(0)
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Nurse

Product

There is no reporting to let us know the route of administration. When it comes to documentation,...

Apr 2023
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(0)
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Nurse

Product

The discharge orders that flow into the discharge summary don't have all the fields that the orders...

Apr 2023
||
(0)
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Nurse

Relationship

We have recently had some turnover with our IT director, so there was some amnesia with projects...

Apr 2023
||
(0)
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Nurse

Relationship, Product

MatrixCare tends to be rigid with their solutions. Their solutions tend to work if they fit the...

Apr 2023
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Nurse

Value

MatrixCare doesn’t charge for every little thing, but they are starting to. All their new solutions...

Apr 2023
||
(0)
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Nurse

Operations, Product

Overall, the user interface is fairly simple to use.

Apr 2023
||
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Nurse

Product, Value

Some of MatrixCare’s solutions miss the mark. They are trying to highlight the acuity levels of...

Apr 2023
||
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Nurse

Culture, Relationship

One of the big releases that MatrixCare wants to do is the reconciliation of hospital charts into...

Apr 2023
||
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Nurse

Product

The solution doesn't take long-term care needs into consideration. The software brings in ICD-10...

Apr 2023
||
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Nurse

Product

For the enterprise-level things we are setting up for the users, we would like certain areas that...

Apr 2023
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Nurse

Operations

We live in a world where what the computer generates is right. MatrixCare tells me to train my staff...

Apr 2023
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Director

Product

The MatrixCare system is a little complicated to navigate. I have seen another system that is less...

Mar 2023
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Director

Relationship

Trying to get the support we need from MatrixCare has been a little difficult. It is difficult to...

Mar 2023
||
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Director

Operations

Other than the initial implementation, MatrixCare has offered no training and has not reached out....

Mar 2023
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Director

Product

The biggest thing is the system should have a flavor of regulatory compliance. I know MatrixCare is...

Mar 2023
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VP/Other Executive

Operations

MatrixCare has been very good to us with their implementation services.

Mar 2023
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VP/Other Executive

Loyalty, Operations

We moved a facility onto MatrixCare, and it seemed to be working for them; it seemed to be seamless...

Mar 2023
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VP/Other Executive

Relationship

With MatrixCare, I do have at least one person that I can go to in order to escalate things from...

Mar 2023
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VP/Other Executive

Relationship

MatrixCare support for the most part has been pretty good. We don't have a whole lot of support...

Mar 2023
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Director

Relationship

I have a good relationship with MatrixCare, and I have a relationship with some of the upper-level...

Mar 2023
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Director

Product, Value

The upgrades are really good. We like the new updates and everything. We have an interface from...

Mar 2023
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