MatrixCare (LTC) Commentary
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

Add Bookmark   Bookmark

Commentary Summary

to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
Director

Relationship, Product

With MatrixCare’s updates that they do quite often, they always try to stay on top of what is...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

The whole facility here and all the other departments use another vendor for their system. That...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MatrixCare's system is very easy to use once someone understands it. It is a lot easier than the...

May 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

MatrixCare has been trying to come out with some really good stuff. They have really been developing...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I have had the best support from MatrixCare. They are very good and organized. I never call them via...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

MatrixCare will alert us to incidents of downtime, but they don’t alert us to any current issues...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The system is not intuitive. It doesn't have help text behind the questions, so it is not obvious to...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

MatrixCare is not part of our long-term plans. We have been talking with them about integrating with...

Apr 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

I would buy MatrixCare again. However, right now, we have MatrixCare just for the financial side. We...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

I don't feel like the training from MatrixCare is ever where it should be. We don't use all the...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I feel comfortable with the technical support that we can get from MatrixCare, but if I did need...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

We implemented MatrixCare in multiple locations, and I didn’t think we could do what we did in the...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

For the most part, the training from MatrixCare was good. However, they moved away from an in-person...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship, Product

I think MatrixCare does a good job of delivering new technology, but I think some of it just feels...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

A lot of the reports in MatrixCare are clunky, and I think they could be much clearer. There are a...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The functionality that I would change or would like to have in MatrixCare is more of an EHR that...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

I'm actually happier with MatrixCare now than I was in the past. There has been a lot more...

Mar 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

MatrixCare's training wasn't bad. There were a couple of things they could improve, but for the most...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

MatrixCare is a financial system. It is a bit complicated. We have had a lot of issues with it not...

Feb 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

MatrixCare still has a client community portal, and they used to schedule ongoing training that we...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I have always had a good relationship with our MatrixCare partners. I have typically been able to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

MatrixCare has a program called Clinical Advanced Insights that we have to purchase in addition to...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

I have always liked MatrixCare. I have worked with MatrixCare for years now, and I like their...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

We use the skilled nursing product across all of our venues of care, and we recently added more...

Jan 2025
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Value

MatrixCare has been good to us because we are a really long-term customer. They don't...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

I want to have more technology solutions to collect some of our private pay balances. I went to...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty, Relationship

When the cyberattack with Change Healthcare happened, we were unable to get any claims out. I don't...

Dec 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

The biggest issue with MatrixCare's charges is that we were kind of forced into the newer, current...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

I used other solutions before I came here, and I wish MatrixCare's system were more user-friendly. I...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Value

Given the chance, we would probably buy MatrixCare's system again. I'm glad MatrixCare had some...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

It is possible for us to get ahold of someone at MatrixCare to ask a question, but we have to wait....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

In terms of the system's financial piece, there is a report out there for just about everything, but...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

MatrixCare responds quickly when we have issues, and they update the system routinely. They...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

MatrixCare doesn’t do ongoing training. They don't have sessions on specific topics or any ongoing...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

We have a program that we use on the admission side of MatrixCare's system, and the integration is...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Product

I'm not a MatrixCare fan, but I can build anything that I want in MatrixCare's system in terms of an...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

If we have a product suggestion for MatrixCare, it is submitted to the MatrixCare community. Then...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Culture, Loyalty, Relationship

I wouldn't recommend MatrixCare because of their customer service. It isn't fantastic. We had a...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Value

If we open up two records by accident in MatrixCare's system and need them to be merged, MatrixCare...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

I wouldn’t buy MatrixCare's solution again. One reason is their reports are not customized enough....

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

There are a few key things MatrixCare needs to have that they don't have, and they need to be able...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Value

One of the reasons we picked MatrixCare is that they are basically API driven, and that makes...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MatrixCare could improve the execution of their support. I have not really had anybody reach out to...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I haven't had a whole lot to do with MatrixCare, but it is decently what it has been said to be. The...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

We are trying to implement the electronic version with MatrixCare for our clinical side. It has been...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

If it were up to me, I would not choose MatrixCare again. It just doesn't seem as user friendly as...

Nov 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

I know this will never happen, but I would like to see no bugs or issues with the program. My...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Sometimes what is promised isn't delivered. If there is something we were looking for, I know it is...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

The crew that we work with at MatrixCare is really good. The person that we reach out to is pretty...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I like that MatrixCare is user friendly. I like that the information is there if it gets uploaded...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

I would suggest MatrixCare listen to their clientele when they put in enhancement requests because...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would buy MatrixCare again, but there have been some hiccups lately. Since the Change Healthcare...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

MatrixCare could start doing release information prior to doing the release. People who are...

Oct 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

There are a few little things that could be improved in the system. The system is mostly working in...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

We usually don't have too many issues with MatrixCare's billing integrations from the therapy...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

It took a long time for MatrixCare to figure out a certain integration. I don't know whose side that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

There are a few things that MatrixCare might be able to improve on, like the character limits in...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

Overall, the system is pretty user friendly. However, I used the other version of the solution at my...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Operations

For the most part, my experience with MatrixCare has been pretty good. Once in a while, the system...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Culture, Relationship

There are a few things that MatrixCare says yes to, but there are occasionally things that they tell...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

I had one-on-one training, so I was lucky. Also, MatrixCare's support is so much easier to use than...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There is a long list of things that are easier to use in MatrixCare than in another product. For...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would suggest to someone looking into the product that they look at all available products out...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

MatrixCare is good. Everything that I have dealt with has been good. Everything from the skilled...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

I probably have more of a preference for another vendor because that is where I cut my teeth first,...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

What would increase my satisfaction with training from the vendor would be if there were additional...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

MatrixCare should focus on training. Without proper training, people come in and start using the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

If we don't get the right MatrixCare person on the phone, that can be a little disgruntling. I got...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

MatrixCare’s customer service is fantastic. Their customer service when we were going through some...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

MatrixCare is fantastic. The best thing about MatrixCare is they can connect to my system so that...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It would be great to have a section in MatrixCare's system that we could go to for tutoring where we...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MatrixCare's system performs well, but I used to be able to pull it up on my phone and read the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

I used to access a lot of things at home, and I cannot access those things in the same way since the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

MatrixCare has been awesome. The representative who I work with for my support tickets is fantastic....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

MatrixCare is absolutely part of our long-term plans. We love MatrixCare. The SNF solution is good....

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

MatrixCare is wonderful. They had to scramble and get lots of files going so we could still bill out...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When we have upgrades, MatrixCare goes down, and it is unpredictable as to whether it is going to be...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

MatrixCare is pretty easy to operate and easy to learn.

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

I have only used MatrixCare, but I know that we have people who have used a different system and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

We have some ongoing issues. I don't really have the time to spend hours on the phone with...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

The vendor is good with web support. They are usually helpful.

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

Everything goes through, but there is usually some kind of issue after an update. We haven't had...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MatrixCare's support team that I call for providers is exceptional. The team members answer the...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I am happy with MatrixCare. We don't use it to its full ability regarding the clinical side, but for...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Billing goes fast in the system, and we don't have any issues with it. The system was kind of made...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

We had a power outage. That wasn't MatrixCare's fault, but it was the first time that we really had...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

MatrixCare is easy to work with. We can email them and get a response right away. If the vendor's...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product, Value

I’m not in the place to recommend MatrixCare's system to anybody. I’m not going to. The bummer is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

MatrixCare's long-term stay with us is under review right now. We have a lot of different products...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Product, Value

I know what else is out there and how it works. Overall, I truly believe and could support with...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Relationship

Over the years, there have been a lot of suggested product enhancements without fruition. It has to...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Product

I remember a time when we were ahead of MatrixCare; we were the innovator and the provider of...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Relationship, Product

The vendor could be more proactive in the clinical field, specifically working for better internal...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Relationship

I have maintained a relationship with many people at MatrixCare. They have come and gone without any...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Value

Years ago, MatrixCare's charges were much better. Now, it seems like anything we need to do is...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Operations, Product

MatrixCare has always been easier to use than other products. MatrixCare is also easier to train...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Relationship

The vendor's support team is always very attentive, responsive, and professional. Over many years, I...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CCO

Product

As someone who works with multiple facilities, the reports in MatrixCare could be better. There are...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Overall, the MatrixCare system is easy to use. I can use embedded technologies and functionalities...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

There are a lot of different solutions within MatrixCare that we are looking at right now and we are...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We have a lot of integrations; we have integrated with our lab partners and are starting an...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

MatrixCare talks about some things that are coming up. They send out something that asks whether we...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If there is an issue, I usually either report it to MatrixCare’s support people or meet with a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Most of our interactions with MatrixCare are remote, but they try to come in annually and meet with...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

If I want something to be enhanced or added to the MatrixCare system, I just simply put a product...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MatrixCare is keeping their promises now more than ever. There have been some changes in the...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

MatrixCare charges for implementation fees one time, and they are better about that now than they...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

In general, the vendor has made some nice enhancements in terms of the way the product looks, feels,...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

I really like the way that MatrixCare puts together their dashboards and the ability to customize...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We are always a squeaky wheel. If something isn't going well, we definitely let the vendor know...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

There are things that could be done to improve the product, and those things take years to happen....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

MatrixCare has a resident calendar function within the product, and they have done some work on it....

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

I have seen a lot of great improvements with the product. The vendor is definitely trying to be very...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

We have customized the MatrixCare system to fit our needs in all of our centers. But when we...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Nurses are busy, so it is great that they can look at the calendar in the system and add...

Jun 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

The product is very time consuming to use, so it doesn't work well for staff nurses. To use the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product's biggest struggle is that it isn't easy for end users to use in terms of its design....

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

As far as I know, the vendor keeps their promises. However, their promises have very lengthy time...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

I would tell others that MatrixCare's clinical system isn't the vendor's strong point. Their strong...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product, Value

After a recent outage with the claims processor that can be used in the system, the marketplace...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

With MatrixCare, we are getting bills out and patients treated. We are also getting the statistics...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

MatrixCare's implementation team helped us with using the product. However, when it comes to the...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

With MatrixCare, there are no enhancements. The vendor has lousy support, and other is no road map...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Loyalty, Product

MatrixCare was mostly there in terms of their system working as promoted, but we weren't happy with...

May 2024
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF