MatrixCare (LTC) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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VP/Other Executive

Relationship

We appreciate the working relationship we have through our contact to get our problems addressed in...

May 2024
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Manager

Product, Value

The product is very time consuming to use, so it doesn't work well for staff nurses. To use the...

May 2024
||
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Manager

Product

The product's biggest struggle is that it isn't easy for end users to use in terms of its design....

May 2024
||
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Manager

Relationship

As far as I know, the vendor keeps their promises. However, their promises have very lengthy time...

May 2024
||
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Manager

Operations, Product

I would tell others that MatrixCare's clinical system isn't the vendor's strong point. Their strong...

May 2024
||
(0)
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CIO

Loyalty, Product, Value

After a recent outage with the claims processor that can be used in the system, the marketplace...

May 2024
||
(0)
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CIO

Value

With MatrixCare, we are getting bills out and patients treated. We are also getting the statistics...

May 2024
||
(0)
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CIO

Operations

MatrixCare's implementation team helped us with using the product. However, when it comes to the...

May 2024
||
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CIO

Relationship

With MatrixCare, there are no enhancements. The vendor has lousy support, and other is no road map...

May 2024
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(0)
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CIO

Culture, Loyalty, Product

MatrixCare was mostly there in terms of their system working as promoted, but we weren't happy with...

May 2024
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(0)
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Director

Operations

MatrixCare is very good on the financial side with ongoing training.

Apr 2024
||
(0)
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Director

Relationship, Operations, Product

MatrixCare is very user friendly. I have been using MatrixCare for many years, so I guess that is...

Apr 2024
||
(0)
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Director

Relationship, Operations

MatrixCare's service is great. When we have issues, the vendor gets in touch with us pretty quickly....

Apr 2024
||
(0)
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Director

Product

The system is a little too cumbersome. Each of its tables is a separate field when we are doing...

Apr 2024
||
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Director

Culture

When the solution was taken over by a new vendor, we were told that it was the solution that we were...

Apr 2024
||
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Director

Relationship

The people at MatrixCare who we work with are excellent. Even if they don't give us the answers that...

Apr 2024
||
(0)
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Nurse

Relationship, Product

When there are new MDS releases, MatrixCare is proactive enough on them. They get stuff out, but...

Apr 2024
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Nurse

Product

We would like more custom reporting capabilities in MatrixCare so we can design reports for things...

Apr 2024
||
(0)
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Director

Product

Sometimes when a new item is added to MatrixCare, there are one or two seemingly simple items that...

Apr 2024
||
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Director

Product

The process of getting some even minor updates or tweaks to the system in order to make areas of it...

Apr 2024
||
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Manager

Relationship

Things are mostly good. I do appreciate that MatrixCare is always willing to look at ideas and...

Apr 2024
||
(0)
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Analyst/Coordinator

Relationship, Product

MatrixCare’s constant updates still do not integrate well or input our documents as needed. I wish...

Mar 2024
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(0)
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Analyst/Coordinator

Product

MatrixCare is easy to use. I have used MatrixCare for a long time. MatrixCare has more reports that...

Mar 2024
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Manager

Relationship, Product

MatrixCare has done a good job for us. We are a standalone facility, so we enjoy having a product...

Mar 2024
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Director

Product

I would like to see more search options in MatrixCare so that we can search for keywords instead of...

Mar 2024
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(0)
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Director

Operations, Product

MatrixCare is a very user-friendly system. When we first started using it, I didn't have much...

Mar 2024
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Manager

Product

MatrixCare could improve the communication between the clinical and the financial modules a bit...

Mar 2024
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(0)
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Manager

Product

Sometimes, it feels like we get so much information from MatrixCare that we aren't sure where to...

Mar 2024
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Manager

Operations

We process our own payroll and do all of our reports in-house. We rely heavily on our vendors to...

Mar 2024
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Manager

Culture, Value

MatrixCare is a pricey system, but that is true for all EHRs. MatrixCare increases our rates every...

Mar 2024
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Nurse

Product

There are some enhancements MatrixCare has made inside the system, such as the infection tracker,...

Mar 2024
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Nurse

Relationship

A frustration that I have with MatrixCare is the MatrixCare Community page. They are trying to use...

Mar 2024
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Nurse

Relationship

I am a fan of MatrixCare. I feel like they are more innovative than anyone else that I have looked...

Mar 2024
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(0)
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Nurse

Operations

If someone were looking to implement MatrixCare, speaking from my own experience, I would advise...

Mar 2024
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CIO

Culture, Relationship

MatrixCare is good about keeping promises or following up. If we are not using a portion of the...

Mar 2024
||
(0)
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CIO

Value

We have seen several increases in price with the product. It seems like the increases occur every...

Mar 2024
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Nurse

Operations, Product

One of the strengths of MatrixCare's system is the ease of use. For a user that has never used the...

Mar 2024
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Nurse

Loyalty, Product

I know MatrixCare is working on a lot of things with interoperability, and I think that has a lot of...

Mar 2024
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Nurse

Relationship

The customer support from MatrixCare is pretty good. I feel like our representative is committed to...

Mar 2024
||
(0)
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CIO

Relationship, Product

Everybody pretty much loves MatrixCare, and I rarely get complaints or anything about it. It is...

Mar 2024
||
(0)
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CIO

Relationship, Product, Value

There are some products that we have wanted to use from other vendors out there, but MatrixCare does...

Mar 2024
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(0)
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Nurse

Loyalty, Relationship

Overall, our experience has been great. There are things that I wished functioned differently;...

Mar 2024
||
(0)
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Director

Product

We have used this product for many years. MatrixCare provides upgrades as needed.

Mar 2024
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(0)
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VP/Other Executive

Operations

We have had the product long enough that a lot of the people who were trained on the system to begin...

Mar 2024
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Director

Loyalty

It is up in the air whether we will continue with MatrixCare in the future. We are currently looking...

Feb 2024
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(0)
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Director

Operations

MatrixCare could do a lot more training. When we have new people come in, there aren't many options...

Feb 2024
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(0)
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Director

Relationship

The MatrixCare system does what it is supposed to. It is easy to use, and the vendor has excellent...

Feb 2024
||
(0)
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Director

Operations

The system was down for multiple hours one time, and there really was no communication from the...

Jan 2024
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VP/Other Executive

Product

The actual use for nurses is a struggle. The system is hard. There are a ton of clicks. When we go...

Jan 2024
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VP/Other Executive

Product

There is so much stuff, and we do only a quarter of it, so things are hard to remember. Sometimes we...

Jan 2024
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VP/Other Executive

Product

I have a problem where if I miss a page, I have to delete the whole thing and then reattach...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Product

There are issues. The problem is with the reports; there are actually too many choices of how to...

Jan 2024
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(0)
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VP/Other Executive

Value

I would buy the product again, but we probably would have gone deeper and done a little more...

Jan 2024
||
(0)
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VP/Other Executive

Culture, Value

MatrixCare charges for every little thing. They try to put in chargebacks on us. MatrixCare sold us...

Jan 2024
||
(0)
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VP/Other Executive

Operations

We are still having issues with our training. The last time we had training, the trainers came in...

Jan 2024
||
(0)
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VP/Other Executive

Loyalty, Product

My main concern is with the system timing out, logging users out, and preventing them from going...

Jan 2024
||
(0)
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VP/Other Executive

Product

MatrixCare upgrades constantly. I love the system. The information is there. I like the observations...

Jan 2024
||
(0)
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VP/Other Executive

Relationship

The customer service when I call the hotline is intentional. I have had good luck with the support...

Jan 2024
||
(0)
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VP/Other Executive

Product

Inside integration is the only thing that MatrixCare has, and that is good. On the inside, it is the...

Jan 2024
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(0)
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VP/Other Executive

Product

MatrixCare times out. We can be reading the chart or the screen of notes and scrolling up and down,...

Jan 2024
||
(0)
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Director

Operations, Product

The overall usage of MatrixCare has been great, and using the solution on our skilled side is...

Jan 2024
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(0)
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Director

Relationship

We can’t get some new technology to work with MatrixCare's system. For example, we have a module,...

Jan 2024
||
(0)
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Director

Value

Not charging for every little thing is the advantage of MatrixCare. I have talked to people with...

Jan 2024
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(0)
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Director

Product

Some things that MatrixCare might enhance a little more are the EHR and the medication pass portion....

Jan 2024
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(0)
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Director

Relationship

Although I don't have that much involvement with executives of MatrixCare, the vendor always posts...

Jan 2024
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(0)
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Director

Loyalty, Relationship, Product

MatrixCare is making some improvements, but they could be a little faster. They have made a lot of...

Jan 2024
||
(0)
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Director

Operations, Product

In general, everything goes well with MatrixCare's system. It is a simpler system than some of the...

Jan 2024
||
(0)
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Nurse

Operations

One of our problems with the vendor is that we can't seem to keep a vendor representative who will...

Jan 2024
||
(0)
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Nurse

Loyalty, Product

The system is very user friendly. We know that there are a lot of different behavioral things in the...

Jan 2024
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(0)
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Nurse

Loyalty

We would recommend MatrixCare's system to a true friend. The system is user friendly and easy to...

Jan 2024
||
(0)
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VP/Other Executive

Relationship, Product

The support people at MatrixCare will get back to me quickly and help to resolve issues right away....

Jan 2024
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(0)
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VP/Other Executive

Product

From an administrative standpoint, the ease of use in MatrixCare gets a little nuts. When we want to...

Jan 2024
||
(0)
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Director

Relationship, Product

There is always something that we want that maybe nobody else wants, but MatrixCare meets the needs...

Dec 2023
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(0)
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Director

Operations, Product

The vendor made some changes that I still don't quite get. They changed some things in their care...

Dec 2023
||
(0)
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Director

Relationship

The vendor gives us notice well in advance of what their upgrade packages are going to be every...

Dec 2023
||
(0)
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Director

Culture

MatrixCare has been sold off a few times, and every time it gets sold off to somebody, things become...

Dec 2023
||
(0)
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Director

Operations

On the initial setup, the vendor was extremely helpful. As we have brought new facilities in,...

Dec 2023
||
(0)
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Director

Relationship

MatrixCare’s support team has been pretty responsive when we have had issues, questions, or...

Dec 2023
||
(0)
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Director

Culture, Value

A lot of times when we want to use a certain functionality, the vendor tells us it is going to be a...

Dec 2023
||
(0)
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Director

Relationship, Product

We have been asking the vendor for some reporting functionality for years, and they said they would...

Dec 2023
||
(0)
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Analyst/Coordinator

Value

If it were me making the decision, I would switch to PointClickCare instead of MatrixCare....

Dec 2023
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(0)
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Analyst/Coordinator

Relationship, Operations

MatrixCare has had a horrible time with the transition to the new MDS. They kept putting out emails...

Dec 2023
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(0)
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Analyst/Coordinator

Value

MatrixCare doesn’t charge for every little thing, but they do charge. When we buy the product, we...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

With MatrixCare, I can't get higher than a representative. I can submit a ticket, but I could wait...

Dec 2023
||
(0)
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Analyst/Coordinator

Product

With MatrixCare, the outcomes are there. We are able to document and give medications. MatrixCare's...

Dec 2023
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(0)
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Analyst/Coordinator

Loyalty, Relationship

I may or may not recommend MatrixCare depending on other people’s needs. I would like to be...

Dec 2023
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(0)
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Analyst/Coordinator

Product

MatrixCare could improve their reports to make them more specific and not broad. We do so much...

Dec 2023
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(0)
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CEO/President

Product

On the SNF financials side of MatrixCare, things are a little different. There are reports that I...

Dec 2023
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(0)
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CEO/President

Operations, Product

The learning curve in MatrixCare is steep. With new employees learning MatrixCare, it has been...

Dec 2023
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(0)
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CEO/President

Loyalty, Product

The system's interface is okay. For the most part, our staff members like the system. Our nurses are...

Dec 2023
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(0)
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CEO/President

Culture

In my experience, the vendor keeps all of their promises. I am okay with the vendor's prices. We...

Dec 2023
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Nurse

Operations

MatrixCare has good training when it is asked for, but it is not offered routinely.

Dec 2023
||
(0)
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Nurse

Relationship

The MatrixCare customer support is very good. I don't know that we have a representative, and the...

Dec 2023
||
(0)
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Nurse

Operations, Product

MatrixCare had updates on the National Data Set, and those went really well, and things look really...

Dec 2023
||
(0)
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Nurse

Product

There are parts of MatrixCare that work really well, and then there are parts that are not user...

Dec 2023
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(0)
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VP/Other Executive

Loyalty, Relationship

MatrixCare needs to put more effort into their research and development. We want to see them do more...

Oct 2023
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(0)
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VP/Other Executive

Product

We would like to see the system be more integrated with how people’s insurance has changed. We have...

Oct 2023
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(0)
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VP/Other Executive

Product

Overall, we think MatrixCare's product is fantastic, and it does a nice job for us. We would...

Oct 2023
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(0)
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VP/Other Executive

Loyalty, Relationship

We have regular meetings with MatrixCare, and we appreciate the outreach. We have a representative...

Oct 2023
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(0)
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CIO

Relationship, Product

MatrixCare is good. There is a set of rules in the system. With the product, I have access to the...

Sep 2023
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(0)
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CIO

Culture, Value

MatrixCare charges a bit more for each module. The vendor offers some things at no cost, but not...

Sep 2023
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(0)
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CIO

Product

Compared to another product, MatrixCare is a little clunkier to move around in, get reports from,...

Sep 2023
||
(0)
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CIO

Culture, Relationship

MatrixCare does keep all of their promises. Finding out who to get things from has been different...

Sep 2023
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(0)
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CEO/President

Product

The users like the product’s ease of use as well as the structure of the pages in the system. It is...

Sep 2023
||
(0)
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CEO/President

Value

With everything that I think needs an alteration or change, there is usually a fee attached. The...

Sep 2023
||
(0)
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CIO

Product, Value

The financial piece has been good. MatrixCare has a display of some reports, and the display is...

Sep 2023
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(0)
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Director

Relationship

We haven’t had to deal with many issues with MatrixCare, but the last time I did, I left a...

Sep 2023
||
(0)
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Director

Value

There are a lot of fees with MatrixCare. When we want to make a change, there is usually quite a fee...

Sep 2023
||
(0)
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Director

Product, Value

In regard to denials and medical record requests, I sometimes need multiple years' worth of stuff,...

Sep 2023
||
(0)
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Director

Product

Overall, the product is very functional. In terms of outcomes, we can get in there and see all kinds...

Sep 2023
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(0)
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Director

Product

I like the program. I like that if we need to adapt some of the assessment observations to be more...

Sep 2023
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(0)
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Manager

Operations

A user can go online to do training for MatrixCare, but with how many staff members we have, it is...

Aug 2023
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(0)
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Manager

Relationship

MatrixCare communicates pretty well and provides what we need. When we put in a tech support concern...

Aug 2023
||
(0)
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Manager

Product

MatrixCare functions well enough, and I don’t know any other solutions that do anything more...

Aug 2023
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(0)
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Analyst/Coordinator

Operations

I have never seen anything that actually pertains to the training on MatrixCare. The vendor holds a...

Aug 2023
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(0)
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Analyst/Coordinator

Culture, Operations

It would be great if MatrixCare sent a little blip out about the updates or upgrades that they do....

Aug 2023
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(0)
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Analyst/Coordinator

Product

MatrixCare is not user friendly. There are advantages to it, but I do prefer other solutions that...

Aug 2023
||
(0)
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Analyst/Coordinator

Product

The biggest thing that drives me nuts is that MatrixCare doesn't pull over when we go into a section...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

When we call to tell MatrixCare about something that is not working right, they pretty much get...

Aug 2023
||
(0)
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CEO/President

Loyalty, Value

We stick with MatrixCare because the cost of changing is too exorbitant. It is not necessarily the...

Aug 2023
||
(0)
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CEO/President

Loyalty, Product

I have long been interested in being able to turn on and off folks' ability to access the product...

Aug 2023
||
(0)
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CEO/President

Relationship, Product

When my staff has issues, the issues get resolved for the most part.

Aug 2023
||
(0)
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Director

Relationship, Product

Communication between the MatrixCare solution and a third-party solution we use has been really...

Aug 2023
||
(0)
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Director

Relationship, Operations, Product

MatrixCare is very easy for me to use because I am so used to the program, but new employees...

Aug 2023
||
(0)
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Director

Product, Value

We have a few gripes about MatrixCare, specifically with their discharge process and the calendar....

Aug 2023
||
(0)
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Director

Value

Compared to what I know of other vendors, I would have gone with someone else instead of MatrixCare....

Aug 2023
||
(0)
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Director

Relationship

MatrixCare is pretty transparent about upcoming changes and making sure updates get released on...

Aug 2023
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(0)
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Director

Relationship

MatrixCare's support team is good at getting back to us quickly, walking us through things, and...

Aug 2023
||
(0)
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Director

Relationship, Operations, Value

There are instances when MatrixCare implements something, and they may not think about how that is...

Jul 2023
||
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Director

Operations

For the most part, the implementations are pretty good. There have just been some here and there...

Jul 2023
||
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Director

Relationship, Product

Occasionally, MatrixCare has all of the ICD-10 codes populated in the ancillary orders field, and...

Jul 2023
||
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Director

Relationship

The customer support team is very responsive and readily available if anything is needed. The...

Jul 2023
||
(0)
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Director

Product

We have had gaps in our discharge process. I would like to see the transfer process improved. I want...

Jul 2023
||
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Director

Loyalty, Product

MatrixCare's system is easy to use. It has a lot of good reports and workflows. If we are going to...

Jul 2023
||
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VP/Other Executive

Product

The functionality on the clinical side of MatrixCare has some limitations, and the feedback that we...

Jul 2023
||
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VP/Other Executive

Operations, Product

We would appreciate the ability for pieces of the software to talk to each other so that we are not...

Jul 2023
||
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Director

Culture

Everything from MatrixCare is à la carte. If we want the functionality, we have to sign another...

Jul 2023
||
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Director

Product

MatrixCare’s data analytics are really good but not easy to use. We are fortunate that we have a...

Jul 2023
||
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Director

Relationship

MatrixCare could improve their communication and customer service. The vendor actually responds to...

Jul 2023
||
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VP/Other Executive

Relationship, Value

Working with MatrixCare is a struggle. They are too big. If we need anything to be changed or need...

Jul 2023
||
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VP/Other Executive

Loyalty, Product

There were a lot of positives with MatrixCare, but the biggest thing for us is that they weren't...

Jul 2023
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