MatrixCare (LTC) Commentary

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I prefer a different system. It is not that MatrixCare is bad. It is fine. It does everything it...

We really have not used any training from MatrixCare in quite some time, but it seems to be pretty...

MatrixCare is a platform that we can really integrate into our system.

There could probably be some consolidation of the forms that would make things a little more...

The support from MatrixCare is pretty good. We can send off an email or whatever. They seem to be...

For training, MatrixCare just sends out memos and sheets about what's being updated as opposed to...

I have called support before and have had to answer my own questions and do my own research to get...

We have had some changes to our organization, so I'm not sure what the future holds for us. If it...

What I like and what I don't like about MatrixCare are probably the same thing, and that has to do...

I want the vendor to enhance the software so that when we have messages, we can see at a glance how...

The technical support is pretty good and user-friendly. It's timely.

PointClickCare dominates the market, and we're not unhappy with MatrixCare, but they're not the...

MatrixCare does a very good job of engaging their customer base for what the product should have in...

MatrixCare has excellent product trainers. They are very knowledgeable about how to use the product....

I don't think anybody can be perfect when it comes to getting our money’s worth. There is always...

MatrixCare has been making changes to the order writer, including enhanced order search. We can...

MatrixCare has really good reporting. They have their own version of Power BI reports that they...

In MatrixCare, there is a document-search feature where we can pull records, and it automatically...

MatrixCare does have an offline eMAR option. The vendor developed a MatrixCare eMAR offline...

When I reach out to MatrixCare, they are very responsive and very fast in their responses. I have...

Every once in a while, there is some frustration in that we wish MatrixCare had a certain feature....

We use MatrixCare as billing software for skilled nursing. Most problems are with MatrixCare rather...

The different branches do not speak to one another, and that is really important. Having the...

I would describe our relationship with MatrixCare as frigid at best. We were close to switching to a...

I would like to see MatrixCare add more education and training for facilities. They have webinars...

MatrixCare makes it very easy for me to track and trend items that I need to track and trend for outcomes....

We get charged a lot for every little thing. Sometimes I feel like charges are made that should not...

I feel like the program is very intuitive. It meets my needs. MatrixCare’s support staff members are...

For the last several years, MatrixCare has been talking about electronic narcotic tracking in the...

MatrixCare is pretty Johnny-on-the-spot about trying to get just about anything we recommend or say...

Anytime I have questions, concerns, or even recommendations, MatrixCare is very responsive. They...

If we want an integration, MatrixCare will assist with training people and getting the integration...

Some of the reports in MatrixCare's solution aren’t the best, and when I try to find some, they...

MatrixCare sends out notices when they are doing upgrades, and the upgrades usually happen in the...

When we initially got MatrixCare's solution, all of the training was done remotely, and that was...

I am not exactly sure how MatrixCare has their charges set up, but in the past, it was a tier...

I do MDS things, including all the reimbursement, Medicare, Medicaid assessments, and quality...

MatrixCare's solution could be further adapted to enhance its ease of use.

We have a long list of things we are working on with MatrixCare for improvements, but I would like...

I work directly with high-level people at MatrixCare.

There is no plan to change from MatrixCare. If we were starting over with a clean slate, we would...

MatrixCare used to have regular updates at a certain cadence, and that was good for me because it...

I have a very good support team at MatrixCare; they are terrific. For a while, some of the support...

MatrixCare is very good. The system creates a lot of reports that we don’t have to create ourselves...

Everybody who has used another common SNF EHR and has switched to MatrixCare loves the field because...

MatrixCare is very proactive. They have advisory boards, and as long as an end user gets involved,...

MatrixCare is evolving and revamping everything right now. Having more reports that could be run at...

Before, when something new came out for MatrixCare, we would have live calls, and the vendor would...

I was introduced to a new community program that MatrixCare was offering called MatrixCare...

There are multiple ways to get to any place that we need to be in MatrixCare. Once we learn that,...

I have made so many requests to the vendor over the years for improvements. The solution doesn't...

We are able to upload a client photo onto the desktop version but not in the mobile app, and it...

MatrixCare has their own vision, but it doesn't always meet exactly what is going on here. It is...

It would be helpful if MatrixCare focused a little more on creating a variety of reports and the...

Generally, for support, we have to type an email, send it to MatrixCare, and hope they understand...

I would probably not buy MatrixCare's system again. Some of the system's reports and things like...

MatrixCare's support is kind of hit or miss. Sometimes, it just depends on who we deal with. There...

MatrixCare gives us updates on when things will be completed, but they don't say when the updates...

MatrixCare's system is easy to maneuver in. I know that the vendor has a library that we can get...

I would buy MatrixCare's solution again because of the way things flow. This whole MDS process has...

MatrixCare is really good about sending out communication and emails. I'm always seeing stuff from...

I got to be part of a lot of trainings, and MatrixCare was really helpful. They provide a lot of...

There are little things in the product that I would like to be different. For example, like I would...

The ease of use for MatrixCare's solution depends on how many other systems a user has used. For me,...

I really like MatrixCare. They are a really good company. MatrixCare has a lot of options out there...

Like all solutions, MatrixCare has its positives and negatives, but it was nice to upgrade what we...

Like any software company, MatrixCare does charge for extras. If we want something, there is a...

We had a very difficult time integrating our pharmacy software with MatrixCare. It was a nightmare,...

Our staff members prefer our old EHR, but it isn't coming back. They used it for many years, and...

The version of MatrixCare that we upgraded to has not been out for very long, so the vendor's...

The vendor’s help desk people were a lot more helpful to us than some of the people who were...

When we did our initial implementation, we had a library of forms that we could choose from in...

MatrixCare could improve by resolving our issues in a timely manner and maintaining a more stable...

MatrixCare has really struggled with staffing recently. I have had several different account...

MatrixCare's solution is pretty easy to use on our side, but we have outside vendors that work with...

The usability of MatrixCare's solution is pretty good. It is just easy to navigate.

MatrixCare could have had somebody who was familiar with the product actually do our implementation....

The customer service from MatrixCare is excellent. I can always reach a person, and they are always...

When I come across an issue or something that we would like to have implemented into MatrixCare's...

MatrixCare has oversold a lot. We expected things out of this software that we were used to with our...

MatrixCare's system contains all the information that almost all the parts of our facility can use....

Overall, the product is user-friendly and not very difficult to get around in. I think it would be...

The price for MatrixCare's solution is so high, and it continues to get higher without much software...

MatrixCare could work on being able to provide us with more options in terms of templates for forms....

It would be helpful to have a library that we could tap into for forms and things like that so that...

It seems like we are charged by MatrixCare for everything. We don't just get charged one flat fee;...

MatrixCare is easy to navigate. I have used other EHRs at my other positions, and MatrixCare seems...

MatrixCare recently did an update on how to find resident documents, and it made things in the...