MatrixCare (LTC) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship, Product
When there are new MDS releases, MatrixCare is proactive enough on them. They get stuff out, but...
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Product
We would like more custom reporting capabilities in MatrixCare so we can design reports for things...
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Product
Sometimes when a new item is added to MatrixCare, there are one or two seemingly simple items that...
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Product
The process of getting some even minor updates or tweaks to the system in order to make areas of it...
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Relationship
Things are mostly good. I do appreciate that MatrixCare is always willing to look at ideas and...
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Relationship, Product
MatrixCare’s constant updates still do not integrate well or input our documents as needed. I wish...
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Product
MatrixCare is easy to use. I have used MatrixCare for a long time. MatrixCare has more reports that...
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Relationship, Product
MatrixCare has done a good job for us. We are a standalone facility, so we enjoy having a product...
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Product
I would like to see more search options in MatrixCare so that we can search for keywords instead of...
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Operations, Product
MatrixCare is a very user-friendly system. When we first started using it, I didn't have much...
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Product
MatrixCare could improve the communication between the clinical and the financial modules a bit...
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Product
Sometimes, it feels like we get so much information from MatrixCare that we aren't sure where to...
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Operations
We process our own payroll and do all of our reports in-house. We rely heavily on our vendors to...
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Culture, Value
MatrixCare is a pricey system, but that is true for all EHRs. MatrixCare increases our rates every...
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Product
There are some enhancements MatrixCare has made inside the system, such as the infection tracker,...
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Relationship
A frustration that I have with MatrixCare is the MatrixCare Community page. They are trying to use...
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Relationship
I am a fan of MatrixCare. I feel like they are more innovative than anyone else that I have looked...
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Operations
If someone were looking to implement MatrixCare, speaking from my own experience, I would advise...
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Culture, Relationship
MatrixCare is good about keeping promises or following up. If we are not using a portion of the...
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Value
We have seen several increases in price with the product. It seems like the increases occur every...
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Operations, Product
One of the strengths of MatrixCare's system is the ease of use. For a user that has never used the...
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Loyalty, Product
I know MatrixCare is working on a lot of things with interoperability, and I think that has a lot of...
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Relationship
The customer support from MatrixCare is pretty good. I feel like our representative is committed to...
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Relationship, Product
Everybody pretty much loves MatrixCare, and I rarely get complaints or anything about it. It is...
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Relationship, Product, Value
There are some products that we have wanted to use from other vendors out there, but MatrixCare does...
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Loyalty, Relationship
Overall, our experience has been great. There are things that I wished functioned differently;...
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Product
We have used this product for many years. MatrixCare provides upgrades as needed.
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Operations
We have had the product long enough that a lot of the people who were trained on the system to begin...
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Loyalty
It is up in the air whether we will continue with MatrixCare in the future. We are currently looking...
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Operations
MatrixCare could do a lot more training. When we have new people come in, there aren't many options...
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Relationship
The MatrixCare system does what it is supposed to. It is easy to use, and the vendor has excellent...
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Operations
The system was down for multiple hours one time, and there really was no communication from the...
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Product
The actual use for nurses is a struggle. The system is hard. There are a ton of clicks. When we go...
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Product
There is so much stuff, and we do only a quarter of it, so things are hard to remember. Sometimes we...
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Product
I have a problem where if I miss a page, I have to delete the whole thing and then reattach...
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Relationship, Product
There are issues. The problem is with the reports; there are actually too many choices of how to...
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Value
I would buy the product again, but we probably would have gone deeper and done a little more...
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Culture, Value
MatrixCare charges for every little thing. They try to put in chargebacks on us. MatrixCare sold us...
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Operations
We are still having issues with our training. The last time we had training, the trainers came in...
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Loyalty, Product
My main concern is with the system timing out, logging users out, and preventing them from going...
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Product
MatrixCare upgrades constantly. I love the system. The information is there. I like the observations...
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Relationship
The customer service when I call the hotline is intentional. I have had good luck with the support...
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Product
Inside integration is the only thing that MatrixCare has, and that is good. On the inside, it is the...
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Product
MatrixCare times out. We can be reading the chart or the screen of notes and scrolling up and down,...
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Operations, Product
The overall usage of MatrixCare has been great, and using the solution on our skilled side is...
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Relationship
We can’t get some new technology to work with MatrixCare's system. For example, we have a module,...
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Value
Not charging for every little thing is the advantage of MatrixCare. I have talked to people with...
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Product
Some things that MatrixCare might enhance a little more are the EHR and the medication pass portion....
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Relationship
Although I don't have that much involvement with executives of MatrixCare, the vendor always posts...
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Loyalty, Relationship, Product
MatrixCare is making some improvements, but they could be a little faster. They have made a lot of...
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Operations, Product
In general, everything goes well with MatrixCare's system. It is a simpler system than some of the...
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Operations
One of our problems with the vendor is that we can't seem to keep a vendor representative who will...
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Loyalty, Product
The system is very user friendly. We know that there are a lot of different behavioral things in the...
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Loyalty
We would recommend MatrixCare's system to a true friend. The system is user friendly and easy to...
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Relationship, Product
The support people at MatrixCare will get back to me quickly and help to resolve issues right away....
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Product
From an administrative standpoint, the ease of use in MatrixCare gets a little nuts. When we want to...
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Relationship, Product
There is always something that we want that maybe nobody else wants, but MatrixCare meets the needs...
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Operations, Product
The vendor made some changes that I still don't quite get. They changed some things in their care...
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Relationship
The vendor gives us notice well in advance of what their upgrade packages are going to be every...
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Culture
MatrixCare has been sold off a few times, and every time it gets sold off to somebody, things become...
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Operations
On the initial setup, the vendor was extremely helpful. As we have brought new facilities in,...
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Relationship
MatrixCare’s support team has been pretty responsive when we have had issues, questions, or...
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Culture, Value
A lot of times when we want to use a certain functionality, the vendor tells us it is going to be a...
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Relationship, Product
We have been asking the vendor for some reporting functionality for years, and they said they would...
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Value
If it were me making the decision, I would switch to PointClickCare instead of MatrixCare....
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Relationship, Operations
MatrixCare has had a horrible time with the transition to the new MDS. They kept putting out emails...
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Value
MatrixCare doesn’t charge for every little thing, but they do charge. When we buy the product, we...
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Relationship
With MatrixCare, I can't get higher than a representative. I can submit a ticket, but I could wait...
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Product
With MatrixCare, the outcomes are there. We are able to document and give medications. MatrixCare's...
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Loyalty, Relationship
I may or may not recommend MatrixCare depending on other people’s needs. I would like to be...
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Product
MatrixCare could improve their reports to make them more specific and not broad. We do so much...
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Product
On the SNF financials side of MatrixCare, things are a little different. There are reports that I...
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Operations, Product
The learning curve in MatrixCare is steep. With new employees learning MatrixCare, it has been...
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Loyalty, Product
The system's interface is okay. For the most part, our staff members like the system. Our nurses are...
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Culture
In my experience, the vendor keeps all of their promises. I am okay with the vendor's prices. We...
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Operations
MatrixCare has good training when it is asked for, but it is not offered routinely.
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Relationship
The MatrixCare customer support is very good. I don't know that we have a representative, and the...
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Operations, Product
MatrixCare had updates on the National Data Set, and those went really well, and things look really...
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Product
There are parts of MatrixCare that work really well, and then there are parts that are not user...
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Loyalty, Relationship
MatrixCare needs to put more effort into their research and development. We want to see them do more...
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Product
We would like to see the system be more integrated with how people’s insurance has changed. We have...
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Product
Overall, we think MatrixCare's product is fantastic, and it does a nice job for us. We would...
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Loyalty, Relationship
We have regular meetings with MatrixCare, and we appreciate the outreach. We have a representative...
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Relationship, Product
MatrixCare is good. There is a set of rules in the system. With the product, I have access to the...
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Culture, Value
MatrixCare charges a bit more for each module. The vendor offers some things at no cost, but not...
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Product
Compared to another product, MatrixCare is a little clunkier to move around in, get reports from,...
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Culture, Relationship
MatrixCare does keep all of their promises. Finding out who to get things from has been different...
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Product
The users like the product’s ease of use as well as the structure of the pages in the system. It is...
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Value
With everything that I think needs an alteration or change, there is usually a fee attached. The...
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Product, Value
The financial piece has been good. MatrixCare has a display of some reports, and the display is...
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Relationship
We haven’t had to deal with many issues with MatrixCare, but the last time I did, I left a...
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Value
There are a lot of fees with MatrixCare. When we want to make a change, there is usually quite a fee...
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Product, Value
In regard to denials and medical record requests, I sometimes need multiple years' worth of stuff,...
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Product
Overall, the product is very functional. In terms of outcomes, we can get in there and see all kinds...
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Product
I like the program. I like that if we need to adapt some of the assessment observations to be more...
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Operations
A user can go online to do training for MatrixCare, but with how many staff members we have, it is...
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Relationship
MatrixCare communicates pretty well and provides what we need. When we put in a tech support concern...
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Product
MatrixCare functions well enough, and I don’t know any other solutions that do anything more...
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Operations
I have never seen anything that actually pertains to the training on MatrixCare. The vendor holds a...
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Culture, Operations
It would be great if MatrixCare sent a little blip out about the updates or upgrades that they do....
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Product
MatrixCare is not user friendly. There are advantages to it, but I do prefer other solutions that...
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Product
The biggest thing that drives me nuts is that MatrixCare doesn't pull over when we go into a section...
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Relationship
When we call to tell MatrixCare about something that is not working right, they pretty much get...
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Loyalty, Value
We stick with MatrixCare because the cost of changing is too exorbitant. It is not necessarily the...
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Loyalty, Product
I have long been interested in being able to turn on and off folks' ability to access the product...
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Relationship, Product
When my staff has issues, the issues get resolved for the most part.
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Relationship, Product
Communication between the MatrixCare solution and a third-party solution we use has been really...
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Relationship, Operations, Product
MatrixCare is very easy for me to use because I am so used to the program, but new employees...
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Product, Value
We have a few gripes about MatrixCare, specifically with their discharge process and the calendar....
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Value
Compared to what I know of other vendors, I would have gone with someone else instead of MatrixCare....
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Relationship
MatrixCare is pretty transparent about upcoming changes and making sure updates get released on...
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Relationship
MatrixCare's support team is good at getting back to us quickly, walking us through things, and...
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Relationship, Operations, Value
There are instances when MatrixCare implements something, and they may not think about how that is...
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Operations
For the most part, the implementations are pretty good. There have just been some here and there...
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Relationship, Product
Occasionally, MatrixCare has all of the ICD-10 codes populated in the ancillary orders field, and...
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Relationship
The customer support team is very responsive and readily available if anything is needed. The...
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Product
We have had gaps in our discharge process. I would like to see the transfer process improved. I want...
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Loyalty, Product
MatrixCare's system is easy to use. It has a lot of good reports and workflows. If we are going to...
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Product
The functionality on the clinical side of MatrixCare has some limitations, and the feedback that we...
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Operations, Product
We would appreciate the ability for pieces of the software to talk to each other so that we are not...
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Culture
Everything from MatrixCare is à la carte. If we want the functionality, we have to sign another...
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Product
MatrixCare’s data analytics are really good but not easy to use. We are fortunate that we have a...
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Relationship
MatrixCare could improve their communication and customer service. The vendor actually responds to...
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Relationship, Value
Working with MatrixCare is a struggle. They are too big. If we need anything to be changed or need...
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Loyalty, Product
There were a lot of positives with MatrixCare, but the biggest thing for us is that they weren't...
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Relationship
We can get to the vendor's lead person very quickly. I could send out a text right now and that...
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Loyalty, Relationship, Product
We don't have the ability to fully do electronic admissions. We can't talk between disciplines. That...
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Product
MatrixCare has the ability to be a product leader in the long-term care space. Their system gives us...
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Product
The system can't give us projections on beds based on discharge dates, but it should be able to do...
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Product
Personally, I really like the system and how it works. The reason I wouldn't buy it again is that...
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Value
I would tell my peers that when it comes to product value, MatrixCare's product is the best that...
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Operations
It would be nice if MatrixCare didn't charge for training. My biggest issue is that when we have new...
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Culture, Relationship
MatrixCare's system is good, and MatrixCare's people are good people. The vendor's customer service...
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Relationship, Operations, Product
MatrixCare's system is very easy to navigate. I use it all the time, so the system is user friendly...
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Relationship, Product
I only get to work with people in positions of power at MatrixCare if I throw a tantrum. Our ability...
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Product
MatrixCare is very user friendly. The way the system is set up makes for one-click functions....
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Relationship
When we had issues with the MatrixCare system, there was no sense of urgency from the vendor to find...
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Relationship
MatrixCare accepts our product enhancement ideas and helps us problem-solve issues in a routine,...
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Product
MatrixCare typically uses an API integration with functions so that we can go in and bring things...
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Product
In some cases, vendors don't want standard integration because they want to keep things proprietary....
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Loyalty, Relationship
We picked MatrixCare because we saw them on a growth trajectory. Frankly, they haven't grown as much...
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Product
We have multiple interfaces set up with MatrixCare. There have not been any issues, except for one...
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Relationship, Product
The reliability of the system has been extremely strong. If there is an issue or anything that is...
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Operations
In terms of someone getting into the system and utilizing it, the leadership has to set it up...
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Loyalty, Relationship, Operations
MatrixCare is proactive on regulations coming down the pike from CMS on either the financial or the...
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Relationship
The support that I receive from MatrixCare when it comes to the clinical or financial side is...
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Value
Our money’s worth ties into understanding our reports, analytics, and financial setups and making...
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Operations
MatrixCare has a client community, which includes not only training webinars but also monthly...
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