MatrixCare (LTC) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Product
MatrixCare needs to be able to integrate with external health records at the hospital level outside...
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Relationship
MatrixCare has a very aggressive road map, so they promise a lot of solutions with a specific...
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Operations
MatrixCare needs to have more available resources so that when emergency training needs come up,...
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Culture, Value
What we have found specifically as we have vetted AI companies is that MatrixCare is difficult to...
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Loyalty, Relationship
The last time I went to MatrixCare's big conference was years ago. There were a couple of companies...
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Relationship
I love MatrixCare's communication and customer service. MatrixCare does a great job with their...
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Relationship
MatrixCare has a customer success representative for all of their major clients, but getting our...
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Loyalty
One pain point of the system is that is has too many clicks for nurses. Our clinical nurses have so...
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Product
With the migration to CareAssist, we have seen some improvements in a couple of pain-point areas....
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Loyalty
A lot of the integration that we have to do is required, like e-prescriptions and things like that....
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Product
I would love to see MatrixCare integrate some therapy software with the system and have a place for...
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Operations, Product
MatrixCare is super reliable. It really doesn't go down that often. It is all I have known, so it is...
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Relationship, Operations
I feel like MatrixCare could do a better job of letting us know what things the releases are going...
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Product
There isn't a big focus on certain functionality, like medication scanning, because not a lot of...
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Loyalty, Product
My issue with the integration and interoperability is not being able to parse things out from the...
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Relationship, Operations, Product
The MatrixCare system is very easy to use. It doesn’t take a lot of training in terms of navigation,...
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Relationship, Operations
MatrixCare has a community that keeps us up-to-date with training, and then they have available tap...
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Relationship, Product
With MatrixCare’s updates that they do quite often, they always try to stay on top of what is...
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Loyalty
The whole facility here and all the other departments use another vendor for their system. That...
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Product
MatrixCare's system is very easy to use once someone understands it. It is a lot easier than the...
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Loyalty
MatrixCare has been trying to come out with some really good stuff. They have really been developing...
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Relationship
I have had the best support from MatrixCare. They are very good and organized. I never call them via...
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Relationship, Product
MatrixCare will alert us to incidents of downtime, but they don’t alert us to any current issues...
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Relationship
The system is not intuitive. It doesn't have help text behind the questions, so it is not obvious to...
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Loyalty
MatrixCare is not part of our long-term plans. We have been talking with them about integrating with...
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Loyalty
I would buy MatrixCare again. However, right now, we have MatrixCare just for the financial side. We...
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Operations
I don't feel like the training from MatrixCare is ever where it should be. We don't use all the...
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Relationship
I feel comfortable with the technical support that we can get from MatrixCare, but if I did need...
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Operations, Product
We implemented MatrixCare in multiple locations, and I didn’t think we could do what we did in the...
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Operations
For the most part, the training from MatrixCare was good. However, they moved away from an in-person...
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Loyalty, Relationship, Product
I think MatrixCare does a good job of delivering new technology, but I think some of it just feels...
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Product
A lot of the reports in MatrixCare are clunky, and I think they could be much clearer. There are a...
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Product
The functionality that I would change or would like to have in MatrixCare is more of an EHR that...
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Loyalty, Relationship
I'm actually happier with MatrixCare now than I was in the past. There has been a lot more...
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Operations
MatrixCare's training wasn't bad. There were a couple of things they could improve, but for the most...
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Product
MatrixCare is a financial system. It is a bit complicated. We have had a lot of issues with it not...
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Operations
MatrixCare still has a client community portal, and they used to schedule ongoing training that we...
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Relationship
I have always had a good relationship with our MatrixCare partners. I have typically been able to...
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Product, Value
MatrixCare has a program called Clinical Advanced Insights that we have to purchase in addition to...
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Operations, Product
I have always liked MatrixCare. I have worked with MatrixCare for years now, and I like their...
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Relationship, Value
We use the skilled nursing product across all of our venues of care, and we recently added more...
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Relationship, Value
MatrixCare has been good to us because we are a really long-term customer. They don't...
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Loyalty, Product
I want to have more technology solutions to collect some of our private pay balances. I went to...
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Culture, Loyalty, Relationship
When the cyberattack with Change Healthcare happened, we were unable to get any claims out. I don't...
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Culture, Value
The biggest issue with MatrixCare's charges is that we were kind of forced into the newer, current...
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Operations, Product
I used other solutions before I came here, and I wish MatrixCare's system were more user-friendly. I...
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Loyalty, Value
Given the chance, we would probably buy MatrixCare's system again. I'm glad MatrixCare had some...
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Relationship
It is possible for us to get ahold of someone at MatrixCare to ask a question, but we have to wait....
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Product
In terms of the system's financial piece, there is a report out there for just about everything, but...
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Relationship, Product
MatrixCare responds quickly when we have issues, and they update the system routinely. They...
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Operations
MatrixCare doesn’t do ongoing training. They don't have sessions on specific topics or any ongoing...
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Operations, Product
We have a program that we use on the admission side of MatrixCare's system, and the integration is...
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Relationship, Product
I'm not a MatrixCare fan, but I can build anything that I want in MatrixCare's system in terms of an...
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Relationship
If we have a product suggestion for MatrixCare, it is submitted to the MatrixCare community. Then...
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Culture, Loyalty, Relationship
I wouldn't recommend MatrixCare because of their customer service. It isn't fantastic. We had a...
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Value
If we open up two records by accident in MatrixCare's system and need them to be merged, MatrixCare...
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Product
I wouldn’t buy MatrixCare's solution again. One reason is their reports are not customized enough....
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Relationship, Product
There are a few key things MatrixCare needs to have that they don't have, and they need to be able...
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Loyalty, Value
One of the reasons we picked MatrixCare is that they are basically API driven, and that makes...
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Relationship
MatrixCare could improve the execution of their support. I have not really had anybody reach out to...
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Operations
I haven't had a whole lot to do with MatrixCare, but it is decently what it has been said to be. The...
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Loyalty, Operations
We are trying to implement the electronic version with MatrixCare for our clinical side. It has been...
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Loyalty, Product
If it were up to me, I would not choose MatrixCare again. It just doesn't seem as user friendly as...
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Loyalty
I know this will never happen, but I would like to see no bugs or issues with the program. My...
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Relationship, Product
Sometimes what is promised isn't delivered. If there is something we were looking for, I know it is...
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Relationship
The crew that we work with at MatrixCare is really good. The person that we reach out to is pretty...
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Product
I like that MatrixCare is user friendly. I like that the information is there if it gets uploaded...
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Relationship, Product
I would suggest MatrixCare listen to their clientele when they put in enhancement requests because...
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Product
I would buy MatrixCare again, but there have been some hiccups lately. Since the Change Healthcare...
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Relationship, Operations
MatrixCare could start doing release information prior to doing the release. People who are...
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Product
There are a few little things that could be improved in the system. The system is mostly working in...
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Product
We usually don't have too many issues with MatrixCare's billing integrations from the therapy...
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Operations, Product
It took a long time for MatrixCare to figure out a certain integration. I don't know whose side that...
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Loyalty, Product
There are a few things that MatrixCare might be able to improve on, like the character limits in...
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Loyalty, Product
Overall, the system is pretty user friendly. However, I used the other version of the solution at my...
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Relationship, Operations
For the most part, my experience with MatrixCare has been pretty good. Once in a while, the system...
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Culture, Relationship
There are a few things that MatrixCare says yes to, but there are occasionally things that they tell...
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Relationship, Operations
I had one-on-one training, so I was lucky. Also, MatrixCare's support is so much easier to use than...
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Product
There is a long list of things that are easier to use in MatrixCare than in another product. For...
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Relationship
I would suggest to someone looking into the product that they look at all available products out...
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Relationship, Product
MatrixCare is good. Everything that I have dealt with has been good. Everything from the skilled...
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Loyalty
I probably have more of a preference for another vendor because that is where I cut my teeth first,...
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Operations
What would increase my satisfaction with training from the vendor would be if there were additional...
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Operations
MatrixCare should focus on training. Without proper training, people come in and start using the...
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Relationship
If we don't get the right MatrixCare person on the phone, that can be a little disgruntling. I got...
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Relationship
MatrixCare’s customer service is fantastic. Their customer service when we were going through some...
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Relationship, Product
MatrixCare is fantastic. The best thing about MatrixCare is they can connect to my system so that...
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Product
It would be great to have a section in MatrixCare's system that we could go to for tutoring where we...
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Product
MatrixCare's system performs well, but I used to be able to pull it up on my phone and read the...
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Loyalty, Product
I used to access a lot of things at home, and I cannot access those things in the same way since the...
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Relationship
MatrixCare has been awesome. The representative who I work with for my support tickets is fantastic....
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Loyalty
MatrixCare is absolutely part of our long-term plans. We love MatrixCare. The SNF solution is good....
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Relationship
MatrixCare is wonderful. They had to scramble and get lots of files going so we could still bill out...
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Product
When we have upgrades, MatrixCare goes down, and it is unpredictable as to whether it is going to be...
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Relationship, Operations
MatrixCare is pretty easy to operate and easy to learn.
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Product
I have only used MatrixCare, but I know that we have people who have used a different system and...
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Relationship
We have some ongoing issues. I don't really have the time to spend hours on the phone with...
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Relationship
The vendor is good with web support. They are usually helpful.
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Operations
Everything goes through, but there is usually some kind of issue after an update. We haven't had...
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Relationship
MatrixCare's support team that I call for providers is exceptional. The team members answer the...
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Relationship
I am happy with MatrixCare. We don't use it to its full ability regarding the clinical side, but for...
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Loyalty, Product
Billing goes fast in the system, and we don't have any issues with it. The system was kind of made...
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Relationship, Operations, Product
We had a power outage. That wasn't MatrixCare's fault, but it was the first time that we really had...
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Relationship
MatrixCare is easy to work with. We can email them and get a response right away. If the vendor's...
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Loyalty, Product, Value
I’m not in the place to recommend MatrixCare's system to anybody. I’m not going to. The bummer is...
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Loyalty, Relationship
MatrixCare's long-term stay with us is under review right now. We have a lot of different products...
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Product, Value
I know what else is out there and how it works. Overall, I truly believe and could support with...
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Relationship
Over the years, there have been a lot of suggested product enhancements without fruition. It has to...
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Product
I remember a time when we were ahead of MatrixCare; we were the innovator and the provider of...
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Relationship, Product
The vendor could be more proactive in the clinical field, specifically working for better internal...
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Relationship
I have maintained a relationship with many people at MatrixCare. They have come and gone without any...
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Value
Years ago, MatrixCare's charges were much better. Now, it seems like anything we need to do is...
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Operations, Product
MatrixCare has always been easier to use than other products. MatrixCare is also easier to train...
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Relationship
The vendor's support team is always very attentive, responsive, and professional. Over many years, I...
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Product
As someone who works with multiple facilities, the reports in MatrixCare could be better. There are...
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Relationship, Operations, Product
Overall, the MatrixCare system is easy to use. I can use embedded technologies and functionalities...
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Loyalty, Product, Value
There are a lot of different solutions within MatrixCare that we are looking at right now and we are...
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Loyalty
We have a lot of integrations; we have integrated with our lab partners and are starting an...
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Loyalty, Relationship
MatrixCare talks about some things that are coming up. They send out something that asks whether we...
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Relationship
If there is an issue, I usually either report it to MatrixCare’s support people or meet with a...
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Relationship, Operations
Most of our interactions with MatrixCare are remote, but they try to come in annually and meet with...
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Loyalty, Relationship
If I want something to be enhanced or added to the MatrixCare system, I just simply put a product...
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Relationship
MatrixCare is keeping their promises now more than ever. There have been some changes in the...
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Value
MatrixCare charges for implementation fees one time, and they are better about that now than they...
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Product
In general, the vendor has made some nice enhancements in terms of the way the product looks, feels,...
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Relationship, Product
I really like the way that MatrixCare puts together their dashboards and the ability to customize...
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Relationship
We are always a squeaky wheel. If something isn't going well, we definitely let the vendor know...
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Relationship, Product
There are things that could be done to improve the product, and those things take years to happen....
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Product
MatrixCare has a resident calendar function within the product, and they have done some work on it....
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Loyalty, Relationship
I have seen a lot of great improvements with the product. The vendor is definitely trying to be very...
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Loyalty
We have customized the MatrixCare system to fit our needs in all of our centers. But when we...
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Product
Nurses are busy, so it is great that they can look at the calendar in the system and add...
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