MatrixCare (LTC) Commentary
Filtered view: All
Subject Expert
Paul Hess
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
Some of the reports in MatrixCare's solution aren’t the best, and when I try to find some, they...
Login or Create an Account to see details.
Operations, Product
MatrixCare sends out notices when they are doing upgrades, and the upgrades usually happen in the...
Login or Create an Account to see details.
Operations
When we initially got MatrixCare's solution, all of the training was done remotely, and that was...
Login or Create an Account to see details.
Culture, Value
I am not exactly sure how MatrixCare has their charges set up, but in the past, it was a tier...
Login or Create an Account to see details.
Product
I do MDS things, including all the reimbursement, Medicare, Medicaid assessments, and quality...
Login or Create an Account to see details.
Product
MatrixCare's solution could be further adapted to enhance its ease of use.
Login or Create an Account to see details.
Loyalty, Relationship, Product
We have a long list of things we are working on with MatrixCare for improvements, but I would like...
Login or Create an Account to see details.
Relationship
I work directly with high-level people at MatrixCare.
Login or Create an Account to see details.
Loyalty
There is no plan to change from MatrixCare. If we were starting over with a clean slate, we would...
Login or Create an Account to see details.
Relationship, Operations, Product
MatrixCare used to have regular updates at a certain cadence, and that was good for me because it...
Login or Create an Account to see details.
Relationship
I have a very good support team at MatrixCare; they are terrific. For a while, some of the support...
Login or Create an Account to see details.
Product
MatrixCare is very good. The system creates a lot of reports that we don’t have to create ourselves...
Login or Create an Account to see details.
Operations, Product
Everybody who has used another common SNF EHR and has switched to MatrixCare loves the field because...
Login or Create an Account to see details.
Relationship
MatrixCare is very proactive. They have advisory boards, and as long as an end user gets involved,...
Login or Create an Account to see details.
Loyalty, Product
MatrixCare is evolving and revamping everything right now. Having more reports that could be run at...
Login or Create an Account to see details.
Relationship, Operations
Before, when something new came out for MatrixCare, we would have live calls, and the vendor would...
Login or Create an Account to see details.
Culture
I was introduced to a new community program that MatrixCare was offering called MatrixCare...
Login or Create an Account to see details.
Product
There are multiple ways to get to any place that we need to be in MatrixCare. Once we learn that,...
Login or Create an Account to see details.
Product
I have made so many requests to the vendor over the years for improvements. The solution doesn't...
Login or Create an Account to see details.
Product
We are able to upload a client photo onto the desktop version but not in the mobile app, and it...
Login or Create an Account to see details.
Relationship
MatrixCare has their own vision, but it doesn't always meet exactly what is going on here. It is...
Login or Create an Account to see details.
Product
It would be helpful if MatrixCare focused a little more on creating a variety of reports and the...
Login or Create an Account to see details.
Relationship
Generally, for support, we have to type an email, send it to MatrixCare, and hope they understand...
Login or Create an Account to see details.
Product, Value
I would probably not buy MatrixCare's system again. Some of the system's reports and things like...
Login or Create an Account to see details.
Relationship
MatrixCare's support is kind of hit or miss. Sometimes, it just depends on who we deal with. There...
Login or Create an Account to see details.
Culture, Relationship, Operations, Product
MatrixCare gives us updates on when things will be completed, but they don't say when the updates...
Login or Create an Account to see details.
Operations
MatrixCare's system is easy to maneuver in. I know that the vendor has a library that we can get...
Login or Create an Account to see details.
Relationship, Operations
I would buy MatrixCare's solution again because of the way things flow. This whole MDS process has...
Login or Create an Account to see details.
Relationship, Operations
MatrixCare is really good about sending out communication and emails. I'm always seeing stuff from...
Login or Create an Account to see details.
Operations
I got to be part of a lot of trainings, and MatrixCare was really helpful. They provide a lot of...
Login or Create an Account to see details.
Product
There are little things in the product that I would like to be different. For example, like I would...
Login or Create an Account to see details.
Product
The ease of use for MatrixCare's solution depends on how many other systems a user has used. For me,...
Login or Create an Account to see details.
Relationship, Value
I really like MatrixCare. They are a really good company. MatrixCare has a lot of options out there...
Login or Create an Account to see details.
Loyalty, Product, Value
Like all solutions, MatrixCare has its positives and negatives, but it was nice to upgrade what we...
Login or Create an Account to see details.
Culture, Value
Like any software company, MatrixCare does charge for extras. If we want something, there is a...
Login or Create an Account to see details.
Operations
We had a very difficult time integrating our pharmacy software with MatrixCare. It was a nightmare,...
Login or Create an Account to see details.
Product
Our staff members prefer our old EHR, but it isn't coming back. They used it for many years, and...
Login or Create an Account to see details.
Operations
The version of MatrixCare that we upgraded to has not been out for very long, so the vendor's...
Login or Create an Account to see details.
Relationship
The vendor’s help desk people were a lot more helpful to us than some of the people who were...
Login or Create an Account to see details.
Operations
When we did our initial implementation, we had a library of forms that we could choose from in...
Login or Create an Account to see details.
Relationship
MatrixCare could improve by resolving our issues in a timely manner and maintaining a more stable...
Login or Create an Account to see details.
Relationship, Value
MatrixCare has really struggled with staffing recently. I have had several different account...
Login or Create an Account to see details.
Product
MatrixCare's solution is pretty easy to use on our side, but we have outside vendors that work with...
Login or Create an Account to see details.
Product
The usability of MatrixCare's solution is pretty good. It is just easy to navigate.
Login or Create an Account to see details.
Operations
MatrixCare could have had somebody who was familiar with the product actually do our implementation....
Login or Create an Account to see details.
Relationship
The customer service from MatrixCare is excellent. I can always reach a person, and they are always...
Login or Create an Account to see details.
Relationship, Operations
When I come across an issue or something that we would like to have implemented into MatrixCare's...
Login or Create an Account to see details.
Product
MatrixCare has oversold a lot. We expected things out of this software that we were used to with our...
Login or Create an Account to see details.
Product
MatrixCare's system contains all the information that almost all the parts of our facility can use....
Login or Create an Account to see details.
Product
Overall, the product is user-friendly and not very difficult to get around in. I think it would be...
Login or Create an Account to see details.
Value
The price for MatrixCare's solution is so high, and it continues to get higher without much software...
Login or Create an Account to see details.
Operations
MatrixCare could work on being able to provide us with more options in terms of templates for forms....
Login or Create an Account to see details.
Product
It would be helpful to have a library that we could tap into for forms and things like that so that...
Login or Create an Account to see details.
Value
It seems like we are charged by MatrixCare for everything. We don't just get charged one flat fee;...
Login or Create an Account to see details.
Product
MatrixCare is easy to navigate. I have used other EHRs at my other positions, and MatrixCare seems...
Login or Create an Account to see details.
Operations, Product
MatrixCare recently did an update on how to find resident documents, and it made things in the...
Login or Create an Account to see details.
Product
Overall, we really like the ease of use in MatrixCare. It doesn't seem to be as repetitive as other...
Login or Create an Account to see details.
Relationship
We have been a longtime client of MatrixCare, and we still feel that we made the best choice for our...
Login or Create an Account to see details.
Operations
MatrixCare does well with their training, and they are available for training.
Login or Create an Account to see details.
Product
The reporting structure and ease of use in the MDS areas need work. For example, recently I was...
Login or Create an Account to see details.
Relationship
When it comes to the people on the vendor's support team, we sometimes get inexperienced people on...
Login or Create an Account to see details.
Relationship, Product
There are always glitches with MatrixCare. For example, we integrated with a new platform, and we...
Login or Create an Account to see details.
Operations, Product
There is another platform that is more widely used in our area. When we hire nurses, a lot of them...
Login or Create an Account to see details.
Operations
It took us a long time to get lab integration in the system, and it took a lot of communication on...
Login or Create an Account to see details.
Product
Because MatrixCare has so many different products, they sometimes lose a little of their synergy in...
Login or Create an Account to see details.
Relationship
I think our customer success manager does a good job of letting us know when new pieces of the...
Login or Create an Account to see details.
Relationship
MatrixCare is always responsive. Someone will always get back to us. They are really good that way....
Login or Create an Account to see details.
Relationship, Operations, Product
MatrixCare is good about sharing information on what is being released, and they put the information...
Login or Create an Account to see details.
Relationship
MatrixCare’s support of our integration goals is okay, but I think it could be better. I think...
Login or Create an Account to see details.
Relationship
Knowing MatrixCare and how long we have been with them, my satisfaction in 12 months is hard to...
Login or Create an Account to see details.
Product, Value
There are some changes I have talked to Matrix Care ad nauseam about. Everybody always says my ideas...
Login or Create an Account to see details.
Product, Value
Overall, the solution is great. I think MatrixCare has kept up with the changes in regulations. As...
Login or Create an Account to see details.
Product
We do our medical appointments, telehealth appointments, and transportation scheduling through...
Login or Create an Account to see details.
Value
In the past, I would say MatrixCare avoided charging for every little thing. Recently, I would say...
Login or Create an Account to see details.
Culture, Relationship
Sometimes, in their eagerness to put out new products, MatrixCare misses some issues. I know they do...
Login or Create an Account to see details.
Value
MatrixCare's analytics product would be extremely useful, but the vendor charges for every person...
Login or Create an Account to see details.
Relationship
MatrixCare's support people are always available, and they take all the steps. I can't think of any...
Login or Create an Account to see details.
Relationship, Product
MatrixCare is user friendly. We can find an answer to any question we have right on the screen we...
Login or Create an Account to see details.
Culture, Value
MatrixCare does regular updates for the solution, but if an organization wants to expand in any way...
Login or Create an Account to see details.
Relationship
Sometimes, we have to tell MatrixCare that something isn't working, and they won't necessarily know...
Login or Create an Account to see details.
Product
MatrixCare houses the information we need. We can upload therapy documents as needed. We can specify...
Login or Create an Account to see details.
Loyalty, Product
I hammered on MatrixCare for many years because we wanted messaging that would allow us to send...
Login or Create an Account to see details.
Relationship
We are small fish. I don't think MatrixCare is extremely proactive with us. They send notices out...
Login or Create an Account to see details.
Relationship, Operations
With MatrixCare, we went to the new SSO program. We initially just got a random email from the...
Login or Create an Account to see details.
Loyalty
I think we would buy MatrixCare's solution again. We aren’t unhappy with MatrixCare at all.
Login or Create an Account to see details.
Loyalty, Operations, Product
Interoperability with other facilities is a possibility with MatrixCare's solution, but everybody...
Login or Create an Account to see details.
Product
In the hospital, we do have some issues with reordering prescriptions through the pharmacy and...
Login or Create an Account to see details.
Operations, Product
With training, I would like to have more information presented with ways to obtain the information...
Login or Create an Account to see details.
Product
We are in a new psychotropic-regulation world, and there is nothing for permission, acknowledgement,...
Login or Create an Account to see details.
Culture, Relationship, Operations
My unrealistic dream child at one point was to get an integration set up with the vendor. We have...
Login or Create an Account to see details.
Product
There should have been something built into the system for discharging a resident. MatrixCare kept...
Login or Create an Account to see details.
Operations
When I go looking for something, if I can't find it, then I will figure out how to work around it. I...
Login or Create an Account to see details.
Operations
With the integration, we sat through an hour-long training, but then we had to do several things. We...
Login or Create an Account to see details.
Product
MatrixCare gets us by. It does what we need to do. It is okay. We pass medications with it, and we...
Login or Create an Account to see details.
Operations, Product
We could have done a better job of following MatrixCare’s Webex meetings to see what else was...
Login or Create an Account to see details.
Relationship
Previously, I got an obnoxious email because I didn't respond to the vendor's email as fast as they...
Login or Create an Account to see details.
Relationship, Product
MatrixCare will tell us that a report or something we want is in the next update, but it never is. I...
Login or Create an Account to see details.
Relationship, Product
There is some disconnect between MatrixCare and the pharmacy side; sometimes the pharmacy side can't...
Login or Create an Account to see details.
Operations, Product
There could be a lot of upgrades that shouldn't be difficult with MatrixCare, but those upgrades...
Login or Create an Account to see details.
Relationship
I have had a lot of issues with MatrixCare. One of my main issues with MatrixCare isn't their...
Login or Create an Account to see details.
Loyalty
The product hasn’t been user-friendly in a lot of ways. We went to MatrixCare because of a billing...
Login or Create an Account to see details.
Loyalty
MatrixCare is what it is. The organization chose it, and we will work with it and complain about it....
Login or Create an Account to see details.
Operations, Product
MatrixCare is a great product. I like it way better than doing things by hand. Once we got the...
Login or Create an Account to see details.
Product
It would be nice if there were some way that we could use the solution to tap into Medicaid and...
Login or Create an Account to see details.
Relationship, Operations
MatrixCare will sometimes send a blurb a few days before an upgrade just as a reminder of the date...
Login or Create an Account to see details.
Product, Value
MatrixCare's solution meets my needs. I get the MDS done. I haven't worked with other solutions, so...
Login or Create an Account to see details.
Loyalty, Product
I wouldn't buy the solution again. We have to go back and forth before MatrixCare will finally sign...
Login or Create an Account to see details.
Operations, Product
In order to look at any of the webinars or anything for MatrixCare, users have to have access to the...
Login or Create an Account to see details.
Operations, Product
I don't think we have everything turned on that we could possibly have in MatrixCare's solution. I...
Login or Create an Account to see details.
Product
I don't like the product quality of MatrixCare's solution. I don't like the multiple clicks to get...
Login or Create an Account to see details.
Relationship, Product
MatrixCare does not meet expectations. A lot of our healthcare team has worked with other solutions...
Login or Create an Account to see details.
Relationship, Operations, Product
There are just a lot of steps in MatrixCare, and it is a lot for us. The good thing with MatrixCare...
Login or Create an Account to see details.
Relationship
MatrixCare is fast with their support. If we have a specific issue, we are always dealing with the...
Login or Create an Account to see details.
Product
MatrixCare needs to be able to integrate with external health records at the hospital level outside...
Login or Create an Account to see details.
Relationship
MatrixCare has a very aggressive road map, so they promise a lot of solutions with a specific...
Login or Create an Account to see details.
Operations
MatrixCare needs to have more available resources so that when emergency training needs come up,...
Login or Create an Account to see details.
Culture, Value
What we have found specifically as we have vetted AI companies is that MatrixCare is difficult to...
Login or Create an Account to see details.
Loyalty, Relationship
The last time I went to MatrixCare's big conference was years ago. There were a couple of companies...
Login or Create an Account to see details.
Relationship
I love MatrixCare's communication and customer service. MatrixCare does a great job with their...
Login or Create an Account to see details.
Relationship
MatrixCare has a customer success representative for all of their major clients, but getting our...
Login or Create an Account to see details.
Loyalty
One pain point of the system is that is has too many clicks for nurses. Our clinical nurses have so...
Login or Create an Account to see details.
Product
With the migration to CareAssist, we have seen some improvements in a couple of pain-point areas....
Login or Create an Account to see details.
Loyalty
A lot of the integration that we have to do is required, like e-prescriptions and things like that....
Login or Create an Account to see details.
Product
I would love to see MatrixCare integrate some therapy software with the system and have a place for...
Login or Create an Account to see details.
Operations, Product
MatrixCare is super reliable. It really doesn't go down that often. It is all I have known, so it is...
Login or Create an Account to see details.
Relationship, Operations
I feel like MatrixCare could do a better job of letting us know what things the releases are going...
Login or Create an Account to see details.
Product
There isn't a big focus on certain functionality, like medication scanning, because not a lot of...
Login or Create an Account to see details.
Loyalty, Product
My issue with the integration and interoperability is not being able to parse things out from the...
Login or Create an Account to see details.
Relationship, Operations, Product
The MatrixCare system is very easy to use. It doesn’t take a lot of training in terms of navigation,...
Login or Create an Account to see details.
Relationship, Operations
MatrixCare has a community that keeps us up-to-date with training, and then they have available tap...
Login or Create an Account to see details.
Relationship, Product
With MatrixCare’s updates that they do quite often, they always try to stay on top of what is...
Login or Create an Account to see details.
Loyalty
The whole facility here and all the other departments use another vendor for their system. That...
Login or Create an Account to see details.
Product
MatrixCare's system is very easy to use once someone understands it. It is a lot easier than the...
Login or Create an Account to see details.
Loyalty
MatrixCare has been trying to come out with some really good stuff. They have really been developing...
Login or Create an Account to see details.
Relationship
I have had the best support from MatrixCare. They are very good and organized. I never call them via...
Login or Create an Account to see details.
Relationship, Product
MatrixCare will alert us to incidents of downtime, but they don’t alert us to any current issues...
Login or Create an Account to see details.
Relationship
The system is not intuitive. It doesn't have help text behind the questions, so it is not obvious to...
Login or Create an Account to see details.
Loyalty
MatrixCare is not part of our long-term plans. We have been talking with them about integrating with...
Login or Create an Account to see details.
Loyalty
I would buy MatrixCare again. However, right now, we have MatrixCare just for the financial side. We...
Login or Create an Account to see details.
Operations
I don't feel like the training from MatrixCare is ever where it should be. We don't use all the...
Login or Create an Account to see details.
Relationship
I feel comfortable with the technical support that we can get from MatrixCare, but if I did need...
Login or Create an Account to see details.
Operations, Product
We implemented MatrixCare in multiple locations, and I didn’t think we could do what we did in the...
Login or Create an Account to see details.
Operations
For the most part, the training from MatrixCare was good. However, they moved away from an in-person...
Login or Create an Account to see details.
Loyalty, Relationship, Product
I think MatrixCare does a good job of delivering new technology, but I think some of it just feels...
Login or Create an Account to see details.
Product
A lot of the reports in MatrixCare are clunky, and I think they could be much clearer. There are a...
Login or Create an Account to see details.
Product
The functionality that I would change or would like to have in MatrixCare is more of an EHR that...
Login or Create an Account to see details.
Loyalty, Relationship
I'm actually happier with MatrixCare now than I was in the past. There has been a lot more...
Login or Create an Account to see details.
Operations
MatrixCare's training wasn't bad. There were a couple of things they could improve, but for the most...
Login or Create an Account to see details.
Product
MatrixCare is a financial system. It is a bit complicated. We have had a lot of issues with it not...
Login or Create an Account to see details.
Operations
MatrixCare still has a client community portal, and they used to schedule ongoing training that we...
Login or Create an Account to see details.
Relationship
I have always had a good relationship with our MatrixCare partners. I have typically been able to...
Login or Create an Account to see details.
Product, Value
MatrixCare has a program called Clinical Advanced Insights that we have to purchase in addition to...
Login or Create an Account to see details.
Operations, Product
I have always liked MatrixCare. I have worked with MatrixCare for years now, and I like their...
Login or Create an Account to see details.
Relationship, Value
We use the skilled nursing product across all of our venues of care, and we recently added more...
Login or Create an Account to see details.
Relationship, Value
MatrixCare has been good to us because we are a really long-term customer. They don't...
Login or Create an Account to see details.
Loyalty, Product
I want to have more technology solutions to collect some of our private pay balances. I went to...
Login or Create an Account to see details.
Culture, Loyalty, Relationship
When the cyberattack with Change Healthcare happened, we were unable to get any claims out. I don't...
Login or Create an Account to see details.
​
Preferences