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Epic LTC (SNF EHR) Comments
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Subject Expert
Commentary Summary
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User Commentary
CIO
The product is still fairly immature. I know Epic is working on the development, but there is still...
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CIO
We are doing predictive analysis for patients who have sepsis, but we are not seeing any material...
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CIO
The handoffs and transitions of care could be a lot better. As folks transition out of the SNF, the...
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CIO
The SNF is going to be part of the equation; it is not going anywhere. Epic doesn't oversell. We may...
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CIO
I would not say that the vendor is proactive. As long as we are self-sufficient, they leave us...
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CIO
For larger health systems that depend on transitionary care in their hospitals, an SNF adds value to...
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CIO
The visual tools look just like Epic's system on the nursing stations, so end users are looking at a...
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Director
Epic LTC isn't as user friendly as a lot of other EMRs out there. Another vendor specializes in...
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Director
When I worked at an organization with a different long-term care solution, I could run a 72-hour...
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Director
Epic hasn't really given us any training. Training on how to more easily navigate the system would...
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Director
Epic LTC is a medical record, but it is more like a hospital medical record than a medical record...
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Director
Epic LTC is not easy to use. It would help if we could find things in a reasonable amount of time....
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Director
The solution doesn't work well for skilled nursing. The system is built for short lengths of stay...
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Director
The vendor's education is so broad in the changes. In a healthcare system, every unit uses the...
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Director
There are almost too many shortcuts. There are 80 different ways to do something; I just want a few...
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Director
The vendor has a lot of new changes that they are rolling out. If the vendor manages to make the...
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Analyst/Coordinator
Epic keeps their promises. Sometimes getting things processed takes some time, but we do have one...
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Analyst/Coordinator
There are some pieces in the care tool that we would like to be more updated on. The piece where we...
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Analyst/Coordinator
Whenever we have special updates or any kind of updates from CMS, we have a technical-support...
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Analyst/Coordinator
In terms of functionality, the product is functioning the way it should. The product helps us follow...
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VP/Other Executive
Epic has clearly established themselves as a very credible vendor, and they are generally true to...
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VP/Other Executive
I would rate Epic lower for the implementation for their long-term care product than I would...
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Manager
Epic was very effective in the implementation. The training was pretty straightforward. The training...
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Manager
The biggest win for us is the integration that Epic offers. If a patient was registered in the...
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Director
Epic LTC is harder to use than some of Epic’s other programs. I would buy the system again just...
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Director
Epic usually doesn’t contact us unless we contact them. There are just a few things they will reach...
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Director
In order to make upgrades easier, Epic should consider feedback more carefully before they design...
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Director
When we run reports in Epic’s system, we don’t always get accurate information. We can’t really...
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Director
Something that could help with the issues we have would be more strategic-specific continued...
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CIO
Epic's long-term care team is very engaged. That team is taking the time to work with and listen to...
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CIO
Epic has been very responsive and proactive, especially with recent changes. Adding a PDPM was a...
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CIO
I would tell others to take advantage of all of this solution's functionality. We have to make sure...
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CIO
The implementation was difficult because there were not a lot of sites that we could ask about how...
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CIO
During our implementation, Epic provided some solid training and lesson plans. The other side to...
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CIO
For my organization, leave of absence and patient movement are at a separate campus. This solution...
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CIO
The system is easy to use, especially if staff members rotate through the system. Our staff members...
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CIO
This solution's functionality is great for billing. It gives our billing staff members more clarity...
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CIO
Epic's executive involvement has been good. They are transparent about their capabilities. The...
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CIO
We are happy with this product. Our doctors like the extraction tools and documentation. This tool...
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CIO
I think that we are receiving our money's worth from this solution. We pay a lot of money for Epic...
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CIO
The system works well with other Epic platforms. It is so valuable to have this solution integrated...
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Director
In terms of ongoing training, I understand that our scope of work is a little different. Sometimes...
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Director
What is working well is the responsiveness of the support person we have. If we need help, we get...
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Director
If someone asked me about the system, I would say that it still feels like a hospital-based program....
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CMIO
Epic does a great job, and they have encompassing releases, but there are always some pieces that...
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Manager
In long-term care, there are a lot of regulatory things that are changing because of the COVID-19...
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Manager
Epic mostly keeps their promises, but not with everything. They try to do a lot, but I think the...
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Manager
As far as the implementation goes, the training could be much improved. Epic’s training schedules...
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Manager
The system pulls the staff and the front-end user away from the patient way too much. In long-term...
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Manager
I would say the system's functionality has gotten a little better. I wouldn’t have rated it very...
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Manager
At the organization level, we have a couple of long-term care analysts, and they have really done a...
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Manager
Epic really does stay on top of things when the regulatory environment changes. I get emails from...
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Manager
Epic’s executives were not as engaged as first, but once we ran into some go-live issues, things got...
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Manager
We would not purchase Epic's software in the long-term care setting again. It is very acute care...
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Manager
The Epic build was severely delayed, and there needs to be more understanding of the build. There...
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CIO
When we started with the product, it wasn’t fully baked, but Epic came through and did all of the...
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CIO
We didn’t choose the product because it is the best niche product in the market; we chose it because...
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CIO
We have been very happy with the solution. If all I did was run long-term care facilities, I don’t...
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CIO
We would like to bill weekly, and Epic’s system is set up to only do monthly invoices. Changing the...
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Director
Overall, things with EpicCare Long-term Care have been fine. We went live with it a while ago, and...
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Director
The system is part of our long-term plans. We are actually adding on a new long-term care facility,...
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Director
EpicCare Long-term Care is a new application. It has some core features, but integration with...
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Director
The system is expensive. We get good value, but I don’t know whether anything is worth what we pay,...
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Director
I predict that we will be very satisfied with Epic in a year from now. They do a good job, and they...
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Analyst/Coordinator
I have been working very closely with Epic for a while to really get what I have needed. The initial...
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Director
I would have hesitations about buying Epic again. EpicCare Long-term Care is a young product. There...
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Director
There were some expectations for long-term care that Epic just wasn’t meeting at the time that we...
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Director
Epic took their inpatient product and simply moved it into the long-term care world. Of course, many...
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Director
Epic often provides checklists and scales that help us understand where we are relative to our...
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Director
Customers on the integrated Epic platform are naturally very integrated. Despite some of the...
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Nurse
I would purchase Epic’s system again if the decision were up to me. We really liked it when it was...
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Nurse
Epic keeps their promises. I didn’t have any trouble with the Epic people. They came a few times and...
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Nurse
Epic’s implementation services and training were very good. I really like the product. When we...
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Nurse
I personally haven’t talked to the Epic people since they were here for our implementation, but they...
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Nurse
In terms of driving tangible outcomes, Epic’s system does well for us. The reports are really good....
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Nurse
I really like where Epic has the CNAs put the ADL information, but it doesn’t go over to the...
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Nurse
We love the Epic program. We are still learning things about it. When COVID-19, we didn’t have any...
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Analyst/Coordinator
The majority of the time, the product works pretty well. Epic gives us an out-of-the box solution,...
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Analyst/Coordinator
Integration with the solution has been pretty good. We can see more things with the system, but we...
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Analyst/Coordinator
Epic sent developers out to talk to the end users and get feedback on what is missing in the product...
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Analyst/Coordinator
The ease of use is generally good. The system has its quirks that are different from our last...
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Analyst/Coordinator
Epic is still working on a lot of issues on the billing side of things. It is difficult trying to...
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Analyst/Coordinator
We have weekly meetings with our Epic contact. Our current contact is a bit newer and is the third...
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Analyst/Coordinator
Once Epic knows what the issue is, they research it. Some things they can’t fix, and they end up...
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Analyst/Coordinator
I think the Epic executives have been more involved than usual with the module. They really want to...
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Analyst/Coordinator
I think my overall satisfaction will improve in the next year. Epic should be able to fix one of the...
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Director
I would buy Epic's software again because once an organization is in with Epic, the organization is...
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Director
Epic doesn’t nickel-and-dime for the solution. They certainly have their opportunity to do so, but...
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Director
Epic just made some changes, so I am expecting my satisfaction to climb. They try really hard. I...
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Director
Our customer base is very resistant. But a lot of the resistance is why our customers have their...
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Director
One of the low points of Epic is that there are a big transition and shift in their business...
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Director
Epic has been helpful through the COVID-19 crisis. They have been giving us daily updates on...
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Director
In terms of COVID-19, I would have liked the vendor to do things faster. But that is part of the...
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Director
I would absolutely buy the solution again. I like that it is an integrated health record so that...
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Director
Pulling funds in is hard for us financially, so we structured our contract in a way that would...
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Director
The support that the implementation team provided to the local team was tremendous. The go-live...
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Director
The training is reasonably good. It is challenging, especially if people are making a huge jump to a...
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Director
We went from not being able to integrate at all to being integrated. We were always requesting...
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Director
Many of Epic’s customers have a large portion of the skilled nursing population that is part of...
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Director
The vendor reaches out on a regular basis to engage us. We aren’t always as responsive as we should...
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Director
I am impressed by the number of reports in the system. I am also frustrated by the inability to...
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Director
The Long-term Care module is not as mature as the acute care and ambulatory products, but it is on...
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Director
Epic has been very proactive. They are constantly ahead of the curve. They are always bringing new...
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Director
Epic is very expensive, but we do get value from the system. We are an integrated system, so we have...
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Director
The system is very user friendly and is a solid product. The functionality that we need to meet...
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Director
Epic is excellent to work with. I always like to think that we have a partnership; that is the way...
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