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Epic LTC (SNF EHR) Commentary
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Paul Hess
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User Commentary

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VP/Other Executive

Product

One thing that my staff loves is the pictures for ADLs. The pictures in the system are so great for...

Apr 2024
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VP/Other Executive

Culture, Product

With SNF, consolidated billing states there will be a daily rate. The good thing about that is there...

Apr 2024
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VP/Other Executive

Loyalty, Value

I was on the committee that helped decide whether we were going to go with Epic or another vendor....

Apr 2024
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VP/Other Executive

Relationship, Operations

I would buy Epic LTC again if I had great Epic people assisting me. In the beginning, our support...

Apr 2024
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VP/Other Executive

Relationship, Product

Epic has kept promises for the most part. Their reports need the most work. That has been the...

Apr 2024
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VP/Other Executive

Value

The price tag on Epic LTC hurt our hospital. It was expensive. Being in an independent facility hurt...

Apr 2024
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VP/Other Executive

Operations

The upgrades have gone much better than the original implementation. There was more downtime in the...

Apr 2024
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VP/Other Executive

Product

I love MyChart. It is fabulous to have the patients and their families be able to see the charts and...

Apr 2024
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VP/Other Executive

Operations, Product

I help out in a lot of different areas, so we are working in a lot of different workflows that have...

Apr 2024
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Director

Relationship

I don't think the vendor executives are very involved, at least they haven't been from what I have...

Mar 2024
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Director

Product

The long-term care product needs to be more revenue driven. It needs to focus on how to maximize...

Mar 2024
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Director

Loyalty, Product

When we do have builds, those take quite a bit of time. A long time ago, Epic said they were going...

Mar 2024
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Director

Loyalty, Product, Value

Probably the biggest benefit of this product is that we can pull information directly from the Epic...

Mar 2024
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Director

Culture

I don't think Epic really makes promises because we know that there are some things they just can't...

Mar 2024
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Director

Relationship

Recently, the vendor came on-site. That was nice of them to actually come on-site to hear the voice...

Mar 2024
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Director

Relationship, Product

We oftentimes run into issues with the product. The product is not amazing, especially for our...

Mar 2024
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CIO

Product

We lean a lot on Epic's system as a foundational tool. Instead of arguing about every decision, we...

Mar 2024
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CIO

Product

The product's integration and standardization across our facility give us excellent patient handoffs...

Mar 2024
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Analyst/Coordinator

Product

Epic updates the MDS well. It is nice how documentation is automatically mapped to the MDS and our...

Mar 2024
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Analyst/Coordinator

Operations, Product

The only issue we seem to have is not necessarily with the program itself. It is with the way we...

Mar 2024
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Analyst/Coordinator

Loyalty, Product

Our long-term care module works wonderfully as long as our staff members use it. The vendor doesn't...

Mar 2024
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Analyst/Coordinator

Relationship, Operations

If we need something, we can get good training from Epic. The vendor's support people are pretty...

Mar 2024
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Analyst/Coordinator

Product, Value

The product is easy to use, and it is reliable. The product does drive some outcomes, but they are...

Mar 2024
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Director

Loyalty, Product

The satisfaction rates that we get from patients within our long-term care facility are really high....

Mar 2024
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Director

Relationship, Product

Sometimes, Epic provides things that our organization can't implement quickly because of staffing...

Mar 2024
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Director

Relationship

Epic does a very good job of staying ahead of regulations so that we can do our reporting. Epic is...

Mar 2024
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Analyst/Coordinator

Product

One issue we are dealing with is ensuring we get proper documentation to Medicare for reimbursement....

Jan 2024
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Analyst/Coordinator

Loyalty, Product

One frustrating thing is that we build all these lovely tools in Epic's system for the nurses, and...

Jan 2024
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Analyst/Coordinator

Product

We are running into some things within Epic's system, and it would be nice if they fixed those...

Jan 2024
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Analyst/Coordinator

Relationship, Operations

Epic is still ironing out the kinks that come with a long-term care facility. There are problems...

Jan 2024
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Analyst/Coordinator

Relationship

We work very closely with our Epic TS person. Oftentimes, they are not able to give a full answer,...

Jan 2024
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Analyst/Coordinator

Product

We can have task lists in Epic's system for most of the things we need to do, except when it comes...

Jan 2024
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Analyst/Coordinator

Loyalty

The key to being successful with Epic is to ask the end users a lot of questions and find out what...

Jan 2024
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Director

Loyalty

We have facilities that aren’t live on Epic LTC. We are looking to fold those facilities into our...

Jan 2024
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Director

Product

Epic LTC has gotten a lot better over the last couple of years. It was good in the beginning, but...

Jan 2024
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Director

Product

The ease of use is what end users like the most about Epic LTC. One of the things I hear about a lot...

Jan 2024
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Director

Relationship

Epic is always looking to improve. Epic keeps their promise of coming closer to what other vendors...

Jan 2024
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(0)
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Director

Culture, Value

Epic is pretty straightforward. We know what they charge for. Once we implement the Epic LTC module,...

Jan 2024
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(0)
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Director

Relationship, Operations

Epic is very helpful with upgrades. They keep us in the loop regarding new things and work with our...

Jan 2024
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(0)
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Director

Loyalty, Relationship, Product

I think there are a few things that Epic is still working to improve on. They are continually...

Jan 2024
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(0)
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Director

Relationship, Value

We are a dedicated Epic shop. And Epic is pricey. They are pricey in all their modules.

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

Epic is knowledgeable about regulatory updates that come up, and they help develop updates and tools...

Jan 2024
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(0)
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Analyst/Coordinator

Product

We would like to have better reports in Epic LTC based on the types of patients we have. We would...

Jan 2024
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(0)
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Analyst/Coordinator

Relationship

We work with people at Epic who can resolve our issues, but they go to a group of people to decide...

Jan 2024
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(0)
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CIO

Value

Epic LTC isn’t really easy, but if people have used an EHR before, then training on an EHR is...

Dec 2023
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Director

Product

In general, users who transfer from other programs like the improvements that Epic LTC affords them....

Dec 2023
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(0)
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VP/Other Executive

Product

In my opinion, Epic added Epic LTC as an afterthought. There is no evidence that Epic understands or...

Dec 2023
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(0)
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Analyst/Coordinator

Relationship

I have personal experience working with our Epic technical support staff for long-term care; they...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship, Operations, Product

Sometimes I get surprised by things when there are upgrades. The product is a complex tool to learn...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship, Product

The system has so many regulatory components. CMS publishes their MDS errata, and that drives some...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship

I have worked directly with the vendor’s developers, and we have had calls with some higher-ups....

Nov 2023
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(0)
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Analyst/Coordinator

Product, Value

The product reduces pain points. For so long, we were using a third-party system on top of an...

Nov 2023
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(0)
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Analyst/Coordinator

Value

The product saves us money because we don’t have to spend money on a third-party solution. If...

Nov 2023
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(0)
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Analyst/Coordinator

Relationship

We meet with Epic regularly, and they invite not just the analysts and the architects but also the...

Nov 2023
||
(0)
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Analyst/Coordinator

Loyalty, Operations

This past year was quite memorable in terms of some of the changes that CMS made to the actual MDS...

Nov 2023
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(0)
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Director

Culture

Organizationally, when we made the decision to go with Epic, it was because we liked Epic LTC. The...

Oct 2023
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(0)
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Director

Relationship

The support that comes with Epic LTC, including Epic's documentation and their very knowledgeable...

Oct 2023
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(0)
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Director

Relationship

Something Epic could improve on would be preventing silos between their applications in terms of how...

Oct 2023
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(0)
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Director

Relationship, Operations, Product

Epic has a foundation system. That is their best practice system based on their complete user group....

Oct 2023
||
(0)
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Director

Operations, Product

Epic LTC is horrible. It is not user friendly for long-term care compared to other products I have...

Oct 2023
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(0)
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Director

Product, Value

In Epic LTC, there is no way to generate a care plan from a physician's orders or any of the...

Oct 2023
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(0)
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Director

Product

I like that I can see the hospital chart in Epic LTC. I like that I don't have to call the hospital...

Oct 2023
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(0)
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Director

Product

The 802 form in the system doesn’t print correctly. An updated version of it was put out, and Epic...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship

Epic has a couple of different methods for support. I have a point of contact that I can email...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship, Product

Epic has such a huge presence now, and that makes the continuation of care easier. We can see what...

Oct 2023
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(0)
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Director

Relationship

Our requests are not addressed in a timely manner.

Oct 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

CMS implements regulatory changes every year, and with this last round, there were a lot of...

Oct 2023
||
(0)
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Manager

Relationship, Product

Our biggest challenge is our end users and their unwillingness to document appropriately, not the...

Sep 2023
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(0)
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Manager

Relationship

I like Epic's service log documentation and QA note documentation, so if something goes into...

Sep 2023
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(0)
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Manager

Loyalty, Relationship

With our long-term care facility, it is helpful to have up-to-date MDS documentation that ties back...

Sep 2023
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(0)
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Manager

Relationship, Product

Galaxy, Epic’s internal knowledge base, is very robust, not just the module for long-term care but...

Sep 2023
||
(0)
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Manager

Operations

As with any Epic application, it is best to understand the strengths and weaknesses of the...

Sep 2023
||
(0)
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CMIO

Product

Nearly seamless integration with the rest of our organization is a profound game changer. Although...

Sep 2023
||
(0)
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Analyst/Coordinator

Operations

Epic’s training content for analysts is extremely comprehensive, but the training material for end...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship

Epic has a tendency to overpromise or mischaracterize things, and that then leads to the vendor...

Aug 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

Even though Epic LTC is not a dedicated long-term care solution, we have chosen to stay with it...

Aug 2023
||
(0)
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Analyst/Coordinator

Relationship, Product

There is not enough new technology coming quickly enough from Epic, and I don't feel like the stuff...

Aug 2023
||
(0)
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