Epic LTC (SNF EHR) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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Analyst/Coordinator

Product

One issue we are dealing with is ensuring we get proper documentation to Medicare for reimbursement....

Jan 2024
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Analyst/Coordinator

Loyalty, Product

One frustrating thing is that we build all these lovely tools in Epic's system for the nurses, and...

Jan 2024
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Analyst/Coordinator

Product

We are running into some things within Epic's system, and it would be nice if they fixed those...

Jan 2024
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Analyst/Coordinator

Relationship, Operations

Epic is still ironing out the kinks that come with a long-term care facility. There are problems...

Jan 2024
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Analyst/Coordinator

Relationship

We work very closely with our Epic TS person. Oftentimes, they are not able to give a full answer,...

Jan 2024
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Analyst/Coordinator

Product

We can have task lists in Epic's system for most of the things we need to do, except when it comes...

Jan 2024
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Analyst/Coordinator

Loyalty

The key to being successful with Epic is to ask the end users a lot of questions and find out what...

Jan 2024
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Director

Loyalty

We have facilities that aren’t live on Epic LTC. We are looking to fold those facilities into our...

Jan 2024
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Director

Product

Epic LTC has gotten a lot better over the last couple of years. It was good in the beginning, but...

Jan 2024
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Director

Product

The ease of use is what end users like the most about Epic LTC. One of the things I hear about a lot...

Jan 2024
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Director

Relationship

Epic is always looking to improve. Epic keeps their promise of coming closer to what other vendors...

Jan 2024
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Director

Culture, Value

Epic is pretty straightforward. We know what they charge for. Once we implement the Epic LTC module,...

Jan 2024
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Director

Relationship, Operations

Epic is very helpful with upgrades. They keep us in the loop regarding new things and work with our...

Jan 2024
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Director

Loyalty, Relationship, Product

I think there are a few things that Epic is still working to improve on. They are continually...

Jan 2024
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Director

Relationship, Value

We are a dedicated Epic shop. And Epic is pricey. They are pricey in all their modules.

Jan 2024
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Analyst/Coordinator

Relationship

Epic is knowledgeable about regulatory updates that come up, and they help develop updates and tools...

Jan 2024
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Analyst/Coordinator

Product

We would like to have better reports in Epic LTC based on the types of patients we have. We would...

Jan 2024
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Analyst/Coordinator

Relationship

We work with people at Epic who can resolve our issues, but they go to a group of people to decide...

Jan 2024
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CIO

Value

Epic LTC isn’t really easy, but if people have used an EHR before, then training on an EHR is...

Dec 2023
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Director

Product

In general, users who transfer from other programs like the improvements that Epic LTC affords them....

Dec 2023
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VP/Other Executive

Product

In my opinion, Epic added Epic LTC as an afterthought. There is no evidence that Epic understands or...

Dec 2023
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Analyst/Coordinator

Relationship

I have personal experience working with our Epic technical support staff for long-term care; they...

Nov 2023
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Analyst/Coordinator

Relationship, Operations, Product

Sometimes I get surprised by things when there are upgrades. The product is a complex tool to learn...

Nov 2023
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Analyst/Coordinator

Relationship, Product

The system has so many regulatory components. CMS publishes their MDS errata, and that drives some...

Nov 2023
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Analyst/Coordinator

Relationship

I have worked directly with the vendor’s developers, and we have had calls with some higher-ups....

Nov 2023
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Analyst/Coordinator

Product, Value

The product reduces pain points. For so long, we were using a third-party system on top of an...

Nov 2023
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Analyst/Coordinator

Value

The product saves us money because we don’t have to spend money on a third-party solution. If...

Nov 2023
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Analyst/Coordinator

Relationship

We meet with Epic regularly, and they invite not just the analysts and the architects but also the...

Nov 2023
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Analyst/Coordinator

Loyalty, Operations

This past year was quite memorable in terms of some of the changes that CMS made to the actual MDS...

Nov 2023
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Director

Culture

Organizationally, when we made the decision to go with Epic, it was because we liked Epic LTC. The...

Oct 2023
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Director

Relationship

The support that comes with Epic LTC, including Epic's documentation and their very knowledgeable...

Oct 2023
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Director

Relationship

Something Epic could improve on would be preventing silos between their applications in terms of how...

Oct 2023
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Director

Relationship, Operations, Product

Epic has a foundation system. That is their best practice system based on their complete user group....

Oct 2023
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Director

Operations, Product

Epic LTC is horrible. It is not user friendly for long-term care compared to other products I have...

Oct 2023
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Director

Product, Value

In Epic LTC, there is no way to generate a care plan from a physician's orders or any of the...

Oct 2023
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Director

Product

I like that I can see the hospital chart in Epic LTC. I like that I don't have to call the hospital...

Oct 2023
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Director

Product

The 802 form in the system doesn’t print correctly. An updated version of it was put out, and Epic...

Oct 2023
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Analyst/Coordinator

Relationship

Epic has a couple of different methods for support. I have a point of contact that I can email...

Oct 2023
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Analyst/Coordinator

Relationship, Product

Epic has such a huge presence now, and that makes the continuation of care easier. We can see what...

Oct 2023
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Director

Relationship

Our requests are not addressed in a timely manner.

Oct 2023
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Analyst/Coordinator

Relationship, Product

CMS implements regulatory changes every year, and with this last round, there were a lot of...

Oct 2023
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Manager

Relationship, Product

Our biggest challenge is our end users and their unwillingness to document appropriately, not the...

Sep 2023
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Manager

Relationship

I like Epic's service log documentation and QA note documentation, so if something goes into...

Sep 2023
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Manager

Loyalty, Relationship

With our long-term care facility, it is helpful to have up-to-date MDS documentation that ties back...

Sep 2023
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Manager

Relationship, Product

Galaxy, Epic’s internal knowledge base, is very robust, not just the module for long-term care but...

Sep 2023
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Manager

Operations

As with any Epic application, it is best to understand the strengths and weaknesses of the...

Sep 2023
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CMIO

Product

Nearly seamless integration with the rest of our organization is a profound game changer. Although...

Sep 2023
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Analyst/Coordinator

Operations

Epic’s training content for analysts is extremely comprehensive, but the training material for end...

Aug 2023
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Analyst/Coordinator

Relationship

Epic has a tendency to overpromise or mischaracterize things, and that then leads to the vendor...

Aug 2023
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Analyst/Coordinator

Loyalty, Relationship, Product

Even though Epic LTC is not a dedicated long-term care solution, we have chosen to stay with it...

Aug 2023
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Analyst/Coordinator

Relationship, Product

There is not enough new technology coming quickly enough from Epic, and I don't feel like the stuff...

Aug 2023
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Director

Product

The things that I like best about Epic LTC are the transparency and the reporting capabilities....

Apr 2023
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Director

Loyalty, Product

I would love to see some improvements to the product. One improvement is that I want the brain...

Apr 2023
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Director

Product

I would like some of the reports to look back for an appropriate period, whether that is 7 days or...

Apr 2023
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Director

Relationship, Product

Epic’s software has safety measures for long-term care that are not available in other solutions....

Apr 2023
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Manager

Loyalty, Relationship, Product

Epic LTC is evolving and will take a while to catch up to competing products. Our previous product...

Apr 2023
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Manager

Relationship

We have a dedicated IT contact at Epic, and whenever we have an issue, that person helps build or...

Apr 2023
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Manager

Product

We have a certain thing that needs to be completed shortly after a patient’s entrance, and it is...

Apr 2023
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Director

Product

Because of the different requirements that we have to go through, a lot of things are...

Mar 2023
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Director

Relationship, Operations

Epic has a regular meeting, and they invite the end users from all the organizations that use Epic...

Mar 2023
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Director

Relationship, Operations

When we first onboarded, someone tried to help me out with something important, and they messed it...

Mar 2023
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Director

Operations, Product

With how the computer is set up, I can't see some of the quality measures, or something in the...

Mar 2023
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Director

Loyalty, Product

With the IMPACT Act, the government is changing how our quality measures are reported. Our point...

Mar 2023
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Director

Product

Epic LTC is a good product. In the LTC world, Epic LTC is a bit on the newer side compared to other...

Mar 2023
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Director

Product

We get surveyed regularly by the state. That is part of the requirements for LTC. The surveyors come...

Mar 2023
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Director

Relationship, Product

Some things are hard to plan with reports and things like that, but we have a good build team. If we...

Mar 2023
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Director

Operations, Product

With integration, if a resident goes to the clinic or the hospital, I can see what is going on, but...

Mar 2023
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Director

Relationship, Product

We haven't had any issues with the solution, and I don't feel like the vendor has fallen short on...

Mar 2023
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Director

Loyalty, Product

Epic's processes are pretty well thought out. Epic has release notes and functionality. Some of the...

Mar 2023
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Director

Relationship, Operations

Our Epic counterparts have worked with us pretty well to explain any questions or even to help our...

Mar 2023
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Analyst/Coordinator

Product

Epic’s product has changed drastically over time, and ultimately for the better; it has become much...

Mar 2023
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Analyst/Coordinator

Loyalty, Product

The long-term care product is a very new module in general. The long-term care module is usable out...

Mar 2023
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Analyst/Coordinator

Product

We have a few display boards out in the hallway, and we want to use Snapboard to show the schedule....

Mar 2023
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Analyst/Coordinator

Product

One issue we have had is that anything we need to change in Epic LTC usually impacts others on our...

Mar 2023
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Analyst/Coordinator

Loyalty, Relationship

Between the support we are getting, the plans that Epic has, and our overall engagement with Epic...

Mar 2023
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Analyst/Coordinator

Loyalty, Product

We have been able to tie pretty much everything we need into the system through integration. We have...

Mar 2023
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Analyst/Coordinator

Relationship, Product

I talk to providers occasionally to understand what they are doing, and one of the issues that...

Mar 2023
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Analyst/Coordinator

Product

In an inpatient setting, nurses are pretty autonomous. They have a set list of things they do, and...

Mar 2023
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