Epic LTC (SNF EHR)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
User Commentary
There are no outstanding items that the module doesn't address in Epic's long-term care module. The...
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From the beginning of the install, we had support. We didn't understand the regulatory needs and...
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The product seems to be working for what we need, but there could be other things that we could use...
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The go-live was truly not horrible. There were some nuances that seemed to take Epic by surprise. In...
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Some things are more automated in our previous system than they are in the Epic system. I think Epic...
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I was involved with the implementation and training of Epic LTC. Things went very well. I was...
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Epic LTC is a healthcare record that is very well put together. It meets all our needs. Our nurses...
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I don't really know whether we can improve Epic LTC. We have learned to work with it, and the nurses...
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I am not going to replace Epic LTC. I am going to retire if it happens. Epic tries really hard to...
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I wouldn't say that Epic charges for every little thing, but they are a business.
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Epic has workbooks we could walk through, and they do a lineup and layout the build. There are steps...
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Epic is trying to implement their knowledge and why they are struggling and pull in LTC facilities...
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Now that we are on the same instance of the Epic system as our hospitals, there are obvious...
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The only thing that could be better for Epic LTC would be the reporting. I wish Epic came out with...
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I see that Epic is putting time into the application. There are developers that are on board and...
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There are things that are clunky and not working, and that is not necessarily Epic's fault. The...
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Epic has helped us with the implementation. The initial training wasn't so good. During COVID-19, we...
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Epic always answers when we call. Upgrades go well; they just happen.
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When Epic first showed us the long-term care module, I loved it. It was going to be great. The issue...
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From a National Data Set perspective, Epic LTC helps us to send our financials and quality metrics...
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We have a point person with Epic. That person is great.
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Epic's responses to our requests have been great. Their ability to execute and implement things...
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Sometimes, Epic sends out updates that we know about but that have untoward impacts on our other solutions....
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Epic has been responsive in helping us to maintain upgrades and make changes, but we need changes to...
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We have internal Epic superstars who seem to understand the system. They can continue our education...
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The true benefit of having Epic LTC is that it is completely integrated with our acute care hospital...
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Epic has built out several views for us that were not previously available in their Epic LTC module...
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Staff members need training that is relevant to their workflow, and all EHR vendors do a good job of...
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My scoring reflects not only the vendor but also our organization's inability to tackle some of the...
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The implementation team is full of really bright individuals, but they often don't have experience....
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Epic has been building quite a bit out, so they have made big improvements. The functionality, ease...
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I would like Epic to improve the rehab portion of the system. We have had to do a lot of custom...
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I love that the product flows well with our hospital system. When I worked elsewhere, I didn’t have...
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The product doesn’t have a treatment administration record. We have to record treatment on paper....
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Epic's promises are realistic. When Epic talks to us about functionality, they tell us what they are...
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The beauty of Epic's system is the integration. Even if there are some perceived shortcomings in...
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Epic is very proactive. They bring us information about what is happening in the industry and how...
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The product is still fairly immature. I know Epic is working on the development, but there is still...
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We are doing predictive analysis for patients who have sepsis, but we are not seeing any material...
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The handoffs and transitions of care could be a lot better. As folks transition out of the SNF, the...
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The SNF is going to be part of the equation; it is not going anywhere. Epic doesn't oversell. We may...
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I would not say that the vendor is proactive. As long as we are self-sufficient, they leave us...
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For larger health systems that depend on transitionary care in their hospitals, an SNF adds value to...
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The visual tools look just like Epic's system on the nursing stations, so end users are looking at a...
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Epic LTC isn't as user friendly as a lot of other EMRs out there. Another vendor specializes in...
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When I worked at an organization with a different long-term care solution, I could run a 72-hour...
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Epic hasn't really given us any training. Training on how to more easily navigate the system would...
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Epic LTC is a medical record, but it is more like a hospital medical record than a medical record...
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Epic LTC is not easy to use. It would help if we could find things in a reasonable amount of time....
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The solution doesn't work well for skilled nursing. The system is built for short lengths of stay...
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The vendor's education is so broad in the changes. In a healthcare system, every unit uses the...
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There are almost too many shortcuts. There are 80 different ways to do something; I just want a few...
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The vendor has a lot of new changes that they are rolling out. If the vendor manages to make the...
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Epic keeps their promises. Sometimes getting things processed takes some time, but we do have one...
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There are some pieces in the care tool that we would like to be more updated on. The piece where we...
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Whenever we have special updates or any kind of updates from CMS, we have a technical-support...
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In terms of functionality, the product is functioning the way it should. The product helps us follow...
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Epic has clearly established themselves as a very credible vendor, and they are generally true to...
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I would rate Epic lower for the implementation for their long-term care product than I would...
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Epic was very effective in the implementation. The training was pretty straightforward. The training...
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The biggest win for us is the integration that Epic offers. If a patient was registered in the...
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Epic LTC is harder to use than some of Epic’s other programs. I would buy the system again just...
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Epic usually doesn’t contact us unless we contact them. There are just a few things they will reach...
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In order to make upgrades easier, Epic should consider feedback more carefully before they design...
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When we run reports in Epic’s system, we don’t always get accurate information. We can’t really...
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Something that could help with the issues we have would be more strategic-specific continued...
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