Tell us about you

Work Email required

Organization required

First Name required

Last Name required

Job Title required

Phone required (###) ###-####, or int ######...

City required

State/Province required

Business Information

Tell us about your organization

error messages will go here...

Looks like we’re already familiar with you!

Please press next to continue with the survey.

Looks like we’re already familiar with you!

According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.

If you are trying to access KLAS research data and reports, an email has been sent to   with a link to login.

If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.

Membership Commitment

In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.

By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.

By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

 

To learn more about how we process and protect your personal data, you may view our Privacy policy.

Thank You! Your information was submitted successfully!

Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank You! Your information was submitted successfully!

Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.

If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.

Surprise! Looks like we already have an account for you.

An email has been sent to blah@blah.com with a link to login.

If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Thank you !

Access info about Long-Term Care on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Epic LTC (SNF EHR) Comments
Filtered view: All

KLAS Research Director - Paul Hess
Subject Expert

Paul Hess

Research Director

paul.hess@klasresearch.com

(801) 404-5410

 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Report

Preferences

   Bookmark

Related Blogs

Commentary Summary

Positive
##%
Neither
##%
Negative
##%

Thank you !

Access info about Long-Term Care on your dashboard or bookmark under

(Your Products / Your Organization's Products)

Want to see full details?

User Commentary

Sort by

Analyst/Coordinator

Epic keeps their promises. Sometimes getting things processed takes some time, but we do have one...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

There are some pieces in the care tool that we would like to be more updated on. The piece where we...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Whenever we have special updates or any kind of updates from CMS, we have a technical-support...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

In terms of functionality, the product is functioning the way it should. The product helps us follow...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Epic has clearly established themselves as a very credible vendor, and they are generally true to...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I would rate Epic lower for the implementation for their long-term care product than I would...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic was very effective in the implementation. The training was pretty straightforward. The training...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Manager

The biggest win for us is the integration that Epic offers. If a patient was registered in the...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic LTC is harder to use than some of Epic’s other programs. I would buy the system again just...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic usually doesn’t contact us unless we contact them. There are just a few things they will reach...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

In order to make upgrades easier, Epic should consider feedback more carefully before they design...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

When we run reports in Epic’s system, we don’t always get accurate information. We can’t really...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

Director

Something that could help with the issues we have would be more strategic-specific continued...

Feb 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Epic's long-term care team is very engaged. That team is taking the time to work with and listen to...

Jan 2021
(0)
 Thank you  Helpful

 or  to see details.

CIO

Epic has been very responsive and proactive, especially with recent changes. Adding a PDPM was a...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

I would tell others to take advantage of all of this solution's functionality. We have to make sure...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The implementation was difficult because there were not a lot of sites that we could ask about how...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

During our implementation, Epic provided some solid training and lesson plans. The other side to...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

For my organization, leave of absence and patient movement are at a separate campus. This solution...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The system is easy to use, especially if staff members rotate through the system. Our staff members...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

This solution's functionality is great for billing. It gives our billing staff members more clarity...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

Epic's executive involvement has been good. They are transparent about their capabilities. The...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

We are happy with this product. Our doctors like the extraction tools and documentation. This tool...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

I think that we are receiving our money's worth from this solution. We pay a lot of money for Epic...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

The system works well with other Epic platforms. It is so valuable to have this solution integrated...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of ongoing training, I understand that our scope of work is a little different. Sometimes...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

What is working well is the responsiveness of the support person we have. If we need help, we get...

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

If someone asked me about the system, I would say that it still feels like a hospital-based program....

Nov 2020
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Epic does a great job, and they have encompassing releases, but there are always some pieces that...

Oct 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

In long-term care, there are a lot of regulatory things that are changing because of the COVID-19...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic mostly keeps their promises, but not with everything. They try to do a lot, but I think the...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

As far as the implementation goes, the training could be much improved. Epic’s training schedules...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The system pulls the staff and the front-end user away from the patient way too much. In long-term...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

I would say the system's functionality has gotten a little better. I wouldn’t have rated it very...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

At the organization level, we have a couple of long-term care analysts, and they have really done a...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic really does stay on top of things when the regulatory environment changes. I get emails from...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

Epic’s executives were not as engaged as first, but once we ran into some go-live issues, things got...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

We would not purchase Epic's software in the long-term care setting again. It is very acute care...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

Manager

The Epic build was severely delayed, and there needs to be more understanding of the build. There...

Aug 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

When we started with the product, it wasn’t fully baked, but Epic came through and did all of the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

We didn’t choose the product because it is the best niche product in the market; we chose it because...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

We have been very happy with the solution. If all I did was run long-term care facilities, I don’t...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

CIO

We would like to bill weekly, and Epic’s system is set up to only do monthly invoices. Changing the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Overall, things with EpicCare Long-term Care have been fine. We went live with it a while ago, and...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is part of our long-term plans. We are actually adding on a new long-term care facility,...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

EpicCare Long-term Care is a new application. It has some core features, but integration with...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is expensive. We get good value, but I don’t know whether anything is worth what we pay,...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I predict that we will be very satisfied with Epic in a year from now. They do a good job, and they...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have been working very closely with Epic for a while to really get what I have needed. The initial...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would have hesitations about buying Epic again. EpicCare Long-term Care is a young product. There...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

There were some expectations for long-term care that Epic just wasn’t meeting at the time that we...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic took their inpatient product and simply moved it into the long-term care world. Of course, many...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic often provides checklists and scales that help us understand where we are relative to our...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Customers on the integrated Epic platform are naturally very integrated. Despite some of the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I would purchase Epic’s system again if the decision were up to me. We really liked it when it was...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Epic keeps their promises. I didn’t have any trouble with the Epic people. They came a few times and...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Epic’s implementation services and training were very good. I really like the product. When we...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I personally haven’t talked to the Epic people since they were here for our implementation, but they...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

In terms of driving tangible outcomes, Epic’s system does well for us. The reports are really good....

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

I really like where Epic has the CNAs put the ADL information, but it doesn’t go over to the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Nurse

We love the Epic program. We are still learning things about it. When COVID-19, we didn’t have any...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The majority of the time, the product works pretty well. Epic gives us an out-of-the box solution,...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Integration with the solution has been pretty good. We can see more things with the system, but we...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic sent developers out to talk to the end users and get feedback on what is missing in the product...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

The ease of use is generally good. The system has its quirks that are different from our last...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Epic is still working on a lot of issues on the billing side of things. It is difficult trying to...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

We have weekly meetings with our Epic contact. Our current contact is a bit newer and is the third...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Once Epic knows what the issue is, they research it. Some things they can’t fix, and they end up...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I think the Epic executives have been more involved than usual with the module. They really want to...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I think my overall satisfaction will improve in the next year. Epic should be able to fix one of the...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would buy Epic's software again because once an organization is in with Epic, the organization is...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic doesn’t nickel-and-dime for the solution. They certainly have their opportunity to do so, but...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic just made some changes, so I am expecting my satisfaction to climb. They try really hard. I...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Our customer base is very resistant. But a lot of the resistance is why our customers have their...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

One of the low points of Epic is that there are a big transition and shift in their business...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic has been helpful through the COVID-19 crisis. They have been giving us daily updates on...

Jul 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

In terms of COVID-19, I would have liked the vendor to do things faster. But that is part of the...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I would absolutely buy the solution again. I like that it is an integrated health record so that...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Pulling funds in is hard for us financially, so we structured our contract in a way that would...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The support that the implementation team provided to the local team was tremendous. The go-live...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The training is reasonably good. It is challenging, especially if people are making a huge jump to a...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

We went from not being able to integrate at all to being integrated. We were always requesting...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Many of Epic’s customers have a large portion of the skilled nursing population that is part of...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor reaches out on a regular basis to engage us. We aren’t always as responsive as we should...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

I am impressed by the number of reports in the system. I am also frustrated by the inability to...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The Long-term Care module is not as mature as the acute care and ambulatory products, but it is on...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic has been very proactive. They are constantly ahead of the curve. They are always bringing new...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is very expensive, but we do get value from the system. We are an integrated system, so we have...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

The system is very user friendly and is a solid product. The functionality that we need to meet...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

Director

Epic is excellent to work with. I always like to think that we have a partnership; that is the way...

Jun 2020
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF