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User Commentary
Relationship
Epic provides us with everything that we need and more. I love Epic. Epic LTC makes sense and is...
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Relationship
Throughout the year, if our end users send us requests that I don't see or can't find functionality...
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Product
Epic can run a report on the accuracy of automatically populated fields. That report can show that X...
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Loyalty, Product
Therapy scheduling is in development right now with Epic. We are scheduling things on paper or in...
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Loyalty, Product
We have made strides with our end users having faith in the system a bit more now; that is really...
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Product
With Epic LTC, some things are lacking from an auditing perspective for therapies, like speech,...
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Loyalty, Operations
Our organization was ready to get rid of Epic LTC because it was such a big change. There were some...
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Relationship
We had a visit from our TS person from Epic, and they got feedback from staff, end users, and...
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Product
Epic does well with providing more information for our LTC MDS coordinators in terms of how...
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Product
Epic has created the ability to do macros in the MDS assessment. The MDS coordinators can create a...
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Operations
Epic's training is standardized for all applications. We have to do continuing education courses for...
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Relationship
Epic is really good about controlling the narrative for the yearly changes. They have a great...
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Product
Epic's tool helps us capture the data that is needed, but we need third-party solutions to show that...
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Loyalty, Product
Epic LTC reminds me of the Epic inpatient side back in 2010; the system can do things, but it is not...
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Culture, Relationship
Epic keeps their promises, but they are very careful about making promises. For long-term care, we...
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Relationship
Epic hires smart people for their long-term care product; they have a machine that cranks people...
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Relationship, Product
With Epic, a lot of what we do on the acute inpatient side assumes that the patient is going to get...
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Loyalty, Product
In terms of long-term care, the biggest issue that we are having right now is that the system's...
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Operations, Product
If I had to, I would buy the system again. I can't make that decision because I am just a monkey...
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Loyalty, Product
One improvement for Epic that I would suggest would be for them to fix the system's billing portion...
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Product
The greatest strength that the system brings is that it can integrate with other systems....
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Relationship
Epic's support is first class. If we run into an issue, the first thing we can do is send an email...
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Value
Epic’s product is great, but it is expensive. We don’t ever get our money’s worth out of any...
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Operations, Product
We get regular upgrades with Epic, and we are constantly upgrading, adding new feature...
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Relationship, Operations, Product
Epic does immersion visits where they come to see how we use the tool so that they can see whether...
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Product
Epic has regular Webex meetings for new MDSs and stuff. Also, the MDS coordinators really like the...
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Relationship, Product
The only thing that people ever request is a lot more reports. Epic has good reports, but there is...
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Product
We appreciate the user-friendliness and formatting that Epic's system has. The UI is the big thing...
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Value
Epic charges for the module, and they don’t charge us for enhancements or whatever. We also have...
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Product
The way Epic LTC allows us to configure the MDS is quite good. The solution is able to populate...
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Product, Value
Our best example of a tangible outcome is our barcode medication administration. It wasn't really a...
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Relationship
I'm so plugged in with Epic’s development now that I do feel like they are developing what I want...
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Operations, Product
Epic LTC was easy once we got it. The process of getting there is a lift sometimes. The solution is...
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Relationship
Epic tends to not be overly communicative, but they send almost too much information about changes...
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Relationship
Epic has all the support tools in place, but the teammates that we work with very much matters. A...
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Product
We have had no problems with the last few upgrades. The only thing that could have improved with the...
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Relationship
Epic does keep their promises, but the caveat is that they tend to have their own timelines that...
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Operations
Our last implementation for Epic LTC was a few years ago. In hindsight, there are things that could...
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Culture
Ultimately Epic does get things where they need to be. However, specifically around the sales...
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Product
The product could be improved by having more integration options with Epic.
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Product
We rolled out the system to provide consistency with our EMR and streamline access for our physician...
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Value
One pain point for us is Epic wants to charge us for development costs for one of our facilities...
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Product, Value
The sole benefit of the EHR is having one record for one patient. We have flow sheets where we can...
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Product
It is inexcusable that Epic LTC does not have built-in solutions for nursing facilities' key metrics...
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Product
We had a serious compliance concern related to very burdensome CNA charting. We have a minimum data...
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Product
Epic felt comfortable that we were sharing one patient and one record with the facility and that...
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Product
The product is not Epic's priority. I do see some things that are underway. I see documentation for...
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Relationship, Product
For Epic LTC as a system, there is a lack of attention to the long-term customer. We have flow...
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Loyalty, Product
We have had surveyors come to us for years and remember that we have Epic LTC because Epic LTC is so...
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Loyalty, Product
There is no door care plan. We are supposed to be able to walk into a long-term care residence room...
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Relationship
Epic has a BFF for every customer organization who is a relatively senior executive, and we have...
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Loyalty
Overall, Epic has a great suite of products. It is hard to get everything out of the system that we...
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Loyalty, Product, Value
We are leveraging Epic LTC to boost profitability because it is an integrated EHR that does a good...
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Operations
Epic’s work in the long-term care area was still incomplete at the time that we went live with Epic...
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Relationship, Product
Epic generally does a very good job in terms of the quality of their code. We have had very few...
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Operations
We leverage Epic's university for our ongoing end-user training for new hires. From an IT...
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Product, Value
Some of the transactional fees for API processing where we have third-party systems plugged in to...
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Operations
From an upgrade standpoint, we effectively manage the upgrade process in-house. We don't really...
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Relationship, Product
Epic LTC is still on the earlier side of the product life cycle. But Epic does a decent job of...
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Product
Epic LTC provides us with everything that we need that I'm aware of so far, and we have tons of...
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Relationship, Operations
We do updates based on CMS regulation changes, and Epic provides us with a step-by-step checklist of...
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Loyalty, Relationship, Value
We are meeting with Epic to talk about certain things that we would like to have happen in Epic LTC,...
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Product
On the therapy side, Epic LTC doesn't provide the functionality based on the way that we currently...
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Product
Sometimes there are places where certain things will be on third-party systems rather than on Epic's...
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Culture, Loyalty, Relationship
Epic knows their product. If they say that we will be able to do something, we might not be able to...
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Relationship, Operations
I have to recertify every so many years, and I have to keep up with new-version training, and Epic...
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Product
Epic is our EHR, and even with issues, it is much easier to have something like Epic LTC that is...
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