Epic LTC (SNF EHR) Commentary
Filtered view: All

Subject Expert
Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
VP/Other Executive

Product

One thing that my staff loves is the pictures for ADLs. The pictures in the system are so great for...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Product

With SNFs, consolidated billing states there will be a daily rate. The good thing about that is...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

I was on the committee that helped decide whether we were going to go with Epic or another vendor....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

I would buy Epic LTC again if I had great Epic people assisting me. In the beginning, our support...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Epic has kept promises for the most part. Their reports need the most work. That has been the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

The price tag on Epic LTC hurt our hospital. It was expensive. Being in an independent facility hurt...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

The upgrades have gone much better than the original implementation. There was more downtime in the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I love MyChart. It is fabulous to have the patients and their families be able to see the charts and...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

I help out in a lot of different areas, so we are working in a lot of different workflows that have...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I don't think the vendor executives are very involved, at least they haven't been from what I have...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The long-term care product needs to be more revenue driven. It needs to focus on how to maximize...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

When we do have builds, those take quite a bit of time. A long time ago, Epic said they were going...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

Probably the biggest benefit of this product is that we can pull information directly from the Epic...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

I don't think Epic really makes promises because we know that there are some things they just can't...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Recently, the vendor came on-site. That was nice of them to actually come on-site to hear the voice...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We oftentimes run into issues with the product. The product is not amazing, especially for our...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We lean a lot on Epic's system as a foundational tool. Instead of arguing about every decision, we...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The product's integration and standardization across our facility give us excellent patient handoffs...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Epic updates the MDS well. It is nice how documentation is automatically mapped to the MDS and our...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The only issue we seem to have is not necessarily with the program itself. It is with the way we...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Our long-term care module works wonderfully as long as our staff members use it. The vendor doesn't...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

If we need something, we can get good training from Epic. The vendor's support people are pretty...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

The product is easy to use, and it is reliable. The product does drive some outcomes, but they are...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The satisfaction rates that we get from patients within our long-term care facility are really high....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Sometimes, Epic provides things that our organization can't implement quickly because of staffing...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic does a very good job of staying ahead of regulations so that we can do our reporting. Epic is...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

One issue we are dealing with is ensuring we get proper documentation to Medicare for reimbursement....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

One frustrating thing is that we build all these lovely tools in Epic's system for the nurses, and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We are running into some things within Epic's system, and it would be nice if they fixed those...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

Epic is still ironing out the kinks that come with a long-term care facility. There are problems...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We work very closely with our Epic TS person. Oftentimes, they are not able to give a full answer,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We can have task lists in Epic's system for most of the things we need to do, except when it comes...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

The key to being successful with Epic is to ask the end users a lot of questions and find out what...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We have facilities that aren’t live on Epic LTC. We are looking to fold those facilities into our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Epic LTC has gotten a lot better over the last couple of years. It was good in the beginning, but...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The ease of use is what end users like the most about Epic LTC. One of the things I hear about a lot...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Epic is always looking to improve. Epic keeps their promise of coming closer to what other vendors...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Epic is pretty straightforward. We know what they charge for. Once we implement the Epic LTC module,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Epic is very helpful with upgrades. They keep us in the loop regarding new things and work with our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

I think there are a few things that Epic is still working to improve on. They are continually...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

We are a dedicated Epic shop. And Epic is pricey. They are pricey in all their modules.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic is knowledgeable about regulatory updates that come up, and they help develop updates and tools...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We would like to have better reports in Epic LTC based on the types of patients we have. We would...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We work with people at Epic who can resolve our issues, but they go to a group of people to decide...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Epic LTC isn’t really easy, but if people have used an EHR before, then training on an EHR is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

In general, users who transfer from other programs like the improvements that Epic LTC affords them....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

In my opinion, Epic added Epic LTC as an afterthought. There is no evidence that Epic understands or...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have personal experience working with our Epic technical support staff for long-term care; they...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations, Product

Sometimes I get surprised by things when there are upgrades. The product is a complex tool to learn...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

The system has so many regulatory components. CMS publishes their MDS errata, and that drives some...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I have worked directly with the vendor’s developers, and we have had calls with some higher-ups....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

The product reduces pain points. For so long, we were using a third-party system on top of an...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

The product saves us money because we don’t have to spend money on a third-party solution. If...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We meet with Epic regularly, and they invite not just the analysts and the architects but also the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations

This past year was quite memorable in terms of some of the changes that CMS made to the actual MDS...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

Organizationally, when we made the decision to go with Epic, it was because we liked Epic LTC. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The support that comes with Epic LTC, including Epic's documentation and their very knowledgeable...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Something Epic could improve on would be preventing silos between their applications in terms of how...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

Epic has a foundation system. That is their best practice system based on their complete user group....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Epic LTC is horrible. It is not user friendly for long-term care compared to other products I have...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

In Epic LTC, there is no way to generate a care plan from a physician's orders or any of the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like that I can see the hospital chart in Epic LTC. I like that I don't have to call the hospital...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The 802 form in the system doesn’t print correctly. An updated version of it was put out, and Epic...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic has a couple of different methods for support. I have a point of contact that I can email...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Epic has such a huge presence now, and that makes the continuation of care easier. We can see what...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our requests are not addressed in a timely manner.

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

CMS implements regulatory changes every year, and with this last round, there were a lot of...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Our biggest challenge is our end users and their unwillingness to document appropriately, not the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I like Epic's service log documentation and QA note documentation, so if something goes into...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

With our long-term care facility, it is helpful to have up-to-date MDS documentation that ties back...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Galaxy, Epic’s internal knowledge base, is very robust, not just the module for long-term care but...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

As with any Epic application, it is best to understand the strengths and weaknesses of the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Nearly seamless integration with the rest of our organization is a profound game changer. Although...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Epic’s training content for analysts is extremely comprehensive, but the training material for end...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Epic has a tendency to overpromise or mischaracterize things, and that then leads to the vendor...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship, Product

Even though Epic LTC is not a dedicated long-term care solution, we have chosen to stay with it...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

There is not enough new technology coming quickly enough from Epic, and I don't feel like the stuff...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
Related Articles
View All Reports
Related Reports