Tell us about you
Work Email required
Organization required
First Name required
Last Name required
Job Title required
Phone required (###) ###-####, or int ######...
City required
State/Province required
Business Information
Tell us about your organization
Looks like we’re already familiar with you!
Please press next to continue with the survey.
Looks like we’re already familiar with you!
According to your account type you are not eligible to take surveys at this time. If this is a mistake, please contact KLAS.
If you are trying to access KLAS research data and reports, an email has been sent to with a link to login.
If the email doesn't appear in your inbox, ask your IT department to add KLASresearch.com to your company spam filter's "whitelist", and check your email's spam folder.
Membership Commitment
In exchange for giving their feedback, healthcare providers can create an account to get access to industry reports, user commentary, and real-time ratings.
By submitting your account request, you are engaged in patient care as either an employee (or contractor) of your provider organization and that you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically. To learn more about how we process and protect your personal data, you may view our Privacy policy.
By submitting your account request, you confirm that you have reviewed and agree to abide by the Terms of Use for this website as updated periodically.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
To learn more about how we process and protect your personal data, you may view our Privacy policy.
Thank You! Your information was submitted successfully!
Next Steps - An email has been sent to . Please follow its instructions to verify your email, and login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.
Thank You! Your information was submitted successfully!
Next Steps - A KLAS representative will contact you to discuss working with KLAS, typically within 24 to 48 hours.
If you have any further questions please contact info@klasresearch.com or 1-800-920-4109.
Surprise! Looks like we already have an account for you.
An email has been sent to blah@blah.com with a link to login.
If the email doesn't appear in your inbox, try asking your IT department to add KLASresearch.com to your company spam filter's "whitelist", and checking your email's spam folder.

Commentary Summary
Want to see full details?
User Commentary
Analyst/Coordinator
Epic keeps their promises. Sometimes getting things processed takes some time, but we do have one...
Login or Create an Account to see details.
Analyst/Coordinator
There are some pieces in the care tool that we would like to be more updated on. The piece where we...
Login or Create an Account to see details.
Analyst/Coordinator
Whenever we have special updates or any kind of updates from CMS, we have a technical-support...
Login or Create an Account to see details.
Analyst/Coordinator
In terms of functionality, the product is functioning the way it should. The product helps us follow...
Login or Create an Account to see details.
VP/Other Executive
Epic has clearly established themselves as a very credible vendor, and they are generally true to...
Login or Create an Account to see details.
VP/Other Executive
I would rate Epic lower for the implementation for their long-term care product than I would...
Login or Create an Account to see details.
Manager
Epic was very effective in the implementation. The training was pretty straightforward. The training...
Login or Create an Account to see details.
Manager
The biggest win for us is the integration that Epic offers. If a patient was registered in the...
Login or Create an Account to see details.
Director
Epic LTC is harder to use than some of Epic’s other programs. I would buy the system again just...
Login or Create an Account to see details.
Director
Epic usually doesn’t contact us unless we contact them. There are just a few things they will reach...
Login or Create an Account to see details.
Director
In order to make upgrades easier, Epic should consider feedback more carefully before they design...
Login or Create an Account to see details.
Director
When we run reports in Epic’s system, we don’t always get accurate information. We can’t really...
Login or Create an Account to see details.
Director
Something that could help with the issues we have would be more strategic-specific continued...
Login or Create an Account to see details.
CIO
Epic's long-term care team is very engaged. That team is taking the time to work with and listen to...
Login or Create an Account to see details.
CIO
Epic has been very responsive and proactive, especially with recent changes. Adding a PDPM was a...
Login or Create an Account to see details.
CIO
I would tell others to take advantage of all of this solution's functionality. We have to make sure...
Login or Create an Account to see details.
CIO
The implementation was difficult because there were not a lot of sites that we could ask about how...
Login or Create an Account to see details.
CIO
During our implementation, Epic provided some solid training and lesson plans. The other side to...
Login or Create an Account to see details.
CIO
For my organization, leave of absence and patient movement are at a separate campus. This solution...
Login or Create an Account to see details.
CIO
The system is easy to use, especially if staff members rotate through the system. Our staff members...
Login or Create an Account to see details.
CIO
This solution's functionality is great for billing. It gives our billing staff members more clarity...
Login or Create an Account to see details.
CIO
Epic's executive involvement has been good. They are transparent about their capabilities. The...
Login or Create an Account to see details.
CIO
We are happy with this product. Our doctors like the extraction tools and documentation. This tool...
Login or Create an Account to see details.
CIO
I think that we are receiving our money's worth from this solution. We pay a lot of money for Epic...
Login or Create an Account to see details.
CIO
The system works well with other Epic platforms. It is so valuable to have this solution integrated...
Login or Create an Account to see details.
Director
In terms of ongoing training, I understand that our scope of work is a little different. Sometimes...
Login or Create an Account to see details.
Director
What is working well is the responsiveness of the support person we have. If we need help, we get...
Login or Create an Account to see details.
Director
If someone asked me about the system, I would say that it still feels like a hospital-based program....
Login or Create an Account to see details.
CMIO
Epic does a great job, and they have encompassing releases, but there are always some pieces that...
Login or Create an Account to see details.
Manager
In long-term care, there are a lot of regulatory things that are changing because of the COVID-19...
Login or Create an Account to see details.
Manager
Epic mostly keeps their promises, but not with everything. They try to do a lot, but I think the...
Login or Create an Account to see details.
Manager
As far as the implementation goes, the training could be much improved. Epic’s training schedules...
Login or Create an Account to see details.
Manager
The system pulls the staff and the front-end user away from the patient way too much. In long-term...
Login or Create an Account to see details.
Manager
I would say the system's functionality has gotten a little better. I wouldn’t have rated it very...
Login or Create an Account to see details.
Manager
At the organization level, we have a couple of long-term care analysts, and they have really done a...
Login or Create an Account to see details.
Manager
Epic really does stay on top of things when the regulatory environment changes. I get emails from...
Login or Create an Account to see details.
Manager
Epic’s executives were not as engaged as first, but once we ran into some go-live issues, things got...
Login or Create an Account to see details.
Manager
We would not purchase Epic's software in the long-term care setting again. It is very acute care...
Login or Create an Account to see details.
Manager
The Epic build was severely delayed, and there needs to be more understanding of the build. There...
Login or Create an Account to see details.
CIO
When we started with the product, it wasn’t fully baked, but Epic came through and did all of the...
Login or Create an Account to see details.
CIO
We didn’t choose the product because it is the best niche product in the market; we chose it because...
Login or Create an Account to see details.
CIO
We have been very happy with the solution. If all I did was run long-term care facilities, I don’t...
Login or Create an Account to see details.
CIO
We would like to bill weekly, and Epic’s system is set up to only do monthly invoices. Changing the...
Login or Create an Account to see details.
Director
Overall, things with EpicCare Long-term Care have been fine. We went live with it a while ago, and...
Login or Create an Account to see details.
Director
The system is part of our long-term plans. We are actually adding on a new long-term care facility,...
Login or Create an Account to see details.
Director
EpicCare Long-term Care is a new application. It has some core features, but integration with...
Login or Create an Account to see details.
Director
The system is expensive. We get good value, but I don’t know whether anything is worth what we pay,...
Login or Create an Account to see details.
Director
I predict that we will be very satisfied with Epic in a year from now. They do a good job, and they...
Login or Create an Account to see details.
Analyst/Coordinator
I have been working very closely with Epic for a while to really get what I have needed. The initial...
Login or Create an Account to see details.
Director
I would have hesitations about buying Epic again. EpicCare Long-term Care is a young product. There...
Login or Create an Account to see details.
Director
There were some expectations for long-term care that Epic just wasn’t meeting at the time that we...
Login or Create an Account to see details.
Director
Epic took their inpatient product and simply moved it into the long-term care world. Of course, many...
Login or Create an Account to see details.
Director
Epic often provides checklists and scales that help us understand where we are relative to our...
Login or Create an Account to see details.
Director
Customers on the integrated Epic platform are naturally very integrated. Despite some of the...
Login or Create an Account to see details.
Nurse
I would purchase Epic’s system again if the decision were up to me. We really liked it when it was...
Login or Create an Account to see details.
Nurse
Epic keeps their promises. I didn’t have any trouble with the Epic people. They came a few times and...
Login or Create an Account to see details.
Nurse
Epic’s implementation services and training were very good. I really like the product. When we...
Login or Create an Account to see details.
Nurse
I personally haven’t talked to the Epic people since they were here for our implementation, but they...
Login or Create an Account to see details.
Nurse
In terms of driving tangible outcomes, Epic’s system does well for us. The reports are really good....
Login or Create an Account to see details.
Nurse
I really like where Epic has the CNAs put the ADL information, but it doesn’t go over to the...
Login or Create an Account to see details.
Nurse
We love the Epic program. We are still learning things about it. When COVID-19, we didn’t have any...
Login or Create an Account to see details.
Analyst/Coordinator
The majority of the time, the product works pretty well. Epic gives us an out-of-the box solution,...
Login or Create an Account to see details.
Analyst/Coordinator
Integration with the solution has been pretty good. We can see more things with the system, but we...
Login or Create an Account to see details.
Analyst/Coordinator
Epic sent developers out to talk to the end users and get feedback on what is missing in the product...
Login or Create an Account to see details.
Analyst/Coordinator
The ease of use is generally good. The system has its quirks that are different from our last...
Login or Create an Account to see details.
Analyst/Coordinator
Epic is still working on a lot of issues on the billing side of things. It is difficult trying to...
Login or Create an Account to see details.
Analyst/Coordinator
We have weekly meetings with our Epic contact. Our current contact is a bit newer and is the third...
Login or Create an Account to see details.
Analyst/Coordinator
Once Epic knows what the issue is, they research it. Some things they can’t fix, and they end up...
Login or Create an Account to see details.
Analyst/Coordinator
I think the Epic executives have been more involved than usual with the module. They really want to...
Login or Create an Account to see details.
Analyst/Coordinator
I think my overall satisfaction will improve in the next year. Epic should be able to fix one of the...
Login or Create an Account to see details.
Director
I would buy Epic's software again because once an organization is in with Epic, the organization is...
Login or Create an Account to see details.
Director
Epic doesn’t nickel-and-dime for the solution. They certainly have their opportunity to do so, but...
Login or Create an Account to see details.
Director
Epic just made some changes, so I am expecting my satisfaction to climb. They try really hard. I...
Login or Create an Account to see details.
Director
Our customer base is very resistant. But a lot of the resistance is why our customers have their...
Login or Create an Account to see details.
Director
One of the low points of Epic is that there are a big transition and shift in their business...
Login or Create an Account to see details.
Director
Epic has been helpful through the COVID-19 crisis. They have been giving us daily updates on...
Login or Create an Account to see details.
Director
In terms of COVID-19, I would have liked the vendor to do things faster. But that is part of the...
Login or Create an Account to see details.
Director
I would absolutely buy the solution again. I like that it is an integrated health record so that...
Login or Create an Account to see details.
Director
Pulling funds in is hard for us financially, so we structured our contract in a way that would...
Login or Create an Account to see details.
Director
The support that the implementation team provided to the local team was tremendous. The go-live...
Login or Create an Account to see details.
Director
The training is reasonably good. It is challenging, especially if people are making a huge jump to a...
Login or Create an Account to see details.
Director
We went from not being able to integrate at all to being integrated. We were always requesting...
Login or Create an Account to see details.
Director
Many of Epic’s customers have a large portion of the skilled nursing population that is part of...
Login or Create an Account to see details.
Director
The vendor reaches out on a regular basis to engage us. We aren’t always as responsive as we should...
Login or Create an Account to see details.
Director
I am impressed by the number of reports in the system. I am also frustrated by the inability to...
Login or Create an Account to see details.
Director
The Long-term Care module is not as mature as the acute care and ambulatory products, but it is on...
Login or Create an Account to see details.
Director
Epic has been very proactive. They are constantly ahead of the curve. They are always bringing new...
Login or Create an Account to see details.
Director
Epic is very expensive, but we do get value from the system. We are an integrated system, so we have...
Login or Create an Account to see details.
Director
The system is very user friendly and is a solid product. The functionality that we need to meet...
Login or Create an Account to see details.
Director
Epic is excellent to work with. I always like to think that we have a partnership; that is the way...
Login or Create an Account to see details.
Featured Report
Preferences
Related Blogs
Pulse Check on the Patient Driven Payment Model