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Epic LTC (SNF EHR) Commentary
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Paul Hess
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KLAS Research Director - Paul Hess
 
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Analyst/Coordinator

Relationship

Epic provides us with everything that we need and more. I love Epic. Epic LTC makes sense and is...

Mar 2025
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Analyst/Coordinator

Relationship

Throughout the year, if our end users send us requests that I don't see or can't find functionality...

Mar 2025
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Analyst/Coordinator

Product

Epic can run a report on the accuracy of automatically populated fields. That report can show that X...

Mar 2025
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Analyst/Coordinator

Loyalty, Product

Therapy scheduling is in development right now with Epic. We are scheduling things on paper or in...

Mar 2025
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Analyst/Coordinator

Loyalty, Product

We have made strides with our end users having faith in the system a bit more now; that is really...

Mar 2025
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Analyst/Coordinator

Product

With Epic LTC, some things are lacking from an auditing perspective for therapies, like speech,...

Mar 2025
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Analyst/Coordinator

Loyalty, Operations

Our organization was ready to get rid of Epic LTC because it was such a big change. There were some...

Mar 2025
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Analyst/Coordinator

Relationship

We had a visit from our TS person from Epic, and they got feedback from staff, end users, and...

Mar 2025
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Analyst/Coordinator

Product

Epic does well with providing more information for our LTC MDS coordinators in terms of how...

Mar 2025
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Analyst/Coordinator

Product

Epic has created the ability to do macros in the MDS assessment. The MDS coordinators can create a...

Mar 2025
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Analyst/Coordinator

Operations

Epic's training is standardized for all applications. We have to do continuing education courses for...

Mar 2025
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Analyst/Coordinator

Relationship

Epic is really good about controlling the narrative for the yearly changes. They have a great...

Mar 2025
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CIO

Product

Epic's tool helps us capture the data that is needed, but we need third-party solutions to show that...

Mar 2025
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CIO

Loyalty, Product

Epic LTC reminds me of the Epic inpatient side back in 2010; the system can do things, but it is not...

Mar 2025
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CIO

Culture, Relationship

Epic keeps their promises, but they are very careful about making promises. For long-term care, we...

Mar 2025
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CIO

Relationship

Epic hires smart people for their long-term care product; they have a machine that cranks people...

Mar 2025
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CIO

Relationship, Product

With Epic, a lot of what we do on the acute inpatient side assumes that the patient is going to get...

Mar 2025
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Analyst/Coordinator

Loyalty, Product

In terms of long-term care, the biggest issue that we are having right now is that the system's...

Feb 2025
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Analyst/Coordinator

Operations, Product

If I had to, I would buy the system again. I can't make that decision because I am just a monkey...

Feb 2025
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Analyst/Coordinator

Loyalty, Product

One improvement for Epic that I would suggest would be for them to fix the system's billing portion...

Feb 2025
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Analyst/Coordinator

Product

The greatest strength that the system brings is that it can integrate with other systems....

Feb 2025
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Analyst/Coordinator

Relationship

Epic's support is first class. If we run into an issue, the first thing we can do is send an email...

Feb 2025
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CIO

Value

Epic’s product is great, but it is expensive. We don’t ever get our money’s worth out of any...

Feb 2025
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CIO

Operations, Product

We get regular upgrades with Epic, and we are constantly upgrading, adding new feature...

Feb 2025
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Director

Relationship, Operations, Product

Epic does immersion visits where they come to see how we use the tool so that they can see whether...

Jan 2025
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Director

Product

Epic has regular Webex meetings for new MDSs and stuff. Also, the MDS coordinators really like the...

Jan 2025
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Director

Relationship, Product

The only thing that people ever request is a lot more reports. Epic has good reports, but there is...

Jan 2025
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Director

Product

We appreciate the user-friendliness and formatting that Epic's system has. The UI is the big thing...

Jan 2025
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Director

Value

Epic charges for the module, and they don’t charge us for enhancements or whatever. We also have...

Jan 2025
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Manager

Product

The way Epic LTC allows us to configure the MDS is quite good. The solution is able to populate...

Nov 2024
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Manager

Product, Value

Our best example of a tangible outcome is our barcode medication administration. It wasn't really a...

Nov 2024
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(0)
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Manager

Relationship

I'm so plugged in with Epic’s development now that I do feel like they are developing what I want...

Nov 2024
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Manager

Operations, Product

Epic LTC was easy once we got it. The process of getting there is a lift sometimes. The solution is...

Nov 2024
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Manager

Relationship

Epic tends to not be overly communicative, but they send almost too much information about changes...

Nov 2024
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Manager

Relationship

Epic has all the support tools in place, but the teammates that we work with very much matters. A...

Nov 2024
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Manager

Product

We have had no problems with the last few upgrades. The only thing that could have improved with the...

Nov 2024
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Manager

Relationship

Epic does keep their promises, but the caveat is that they tend to have their own timelines that...

Nov 2024
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Manager

Operations

Our last implementation for Epic LTC was a few years ago. In hindsight, there are things that could...

Nov 2024
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(0)
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Manager

Culture

Ultimately Epic does get things where they need to be. However, specifically around the sales...

Nov 2024
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(0)
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CIO

Product

The product could be improved by having more integration options with Epic.

Oct 2024
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(0)
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CIO

Product

We rolled out the system to provide consistency with our EMR and streamline access for our physician...

Oct 2024
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(0)
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CIO

Value

One pain point for us is Epic wants to charge us for development costs for one of our facilities...

Oct 2024
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VP/Other Executive

Product, Value

The sole benefit of the EHR is having one record for one patient. We have flow sheets where we can...

Oct 2024
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(0)
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VP/Other Executive

Product

It is inexcusable that Epic LTC does not have built-in solutions for nursing facilities' key metrics...

Oct 2024
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(0)
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VP/Other Executive

Product

We had a serious compliance concern related to very burdensome CNA charting. We have a minimum data...

Oct 2024
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(0)
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VP/Other Executive

Product

Epic felt comfortable that we were sharing one patient and one record with the facility and that...

Oct 2024
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(0)
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VP/Other Executive

Product

The product is not Epic's priority. I do see some things that are underway. I see documentation for...

Oct 2024
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(0)
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VP/Other Executive

Relationship, Product

For Epic LTC as a system, there is a lack of attention to the long-term customer. We have flow...

Oct 2024
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(0)
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VP/Other Executive

Loyalty, Product

We have had surveyors come to us for years and remember that we have Epic LTC because Epic LTC is so...

Oct 2024
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(0)
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VP/Other Executive

Loyalty, Product

There is no door care plan. We are supposed to be able to walk into a long-term care residence room...

Oct 2024
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(0)
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CMIO

Relationship

Epic has a BFF for every customer organization who is a relatively senior executive, and we have...

Oct 2024
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(0)
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CMIO

Loyalty

Overall, Epic has a great suite of products. It is hard to get everything out of the system that we...

Oct 2024
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(0)
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CMIO

Loyalty, Product, Value

We are leveraging Epic LTC to boost profitability because it is an integrated EHR that does a good...

Oct 2024
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(0)
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CMIO

Operations

Epic’s work in the long-term care area was still incomplete at the time that we went live with Epic...

Oct 2024
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(0)
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Director

Relationship, Product

Epic generally does a very good job in terms of the quality of their code. We have had very few...

Aug 2024
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(0)
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Director

Operations

We leverage Epic's university for our ongoing end-user training for new hires. From an IT...

Aug 2024
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(0)
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Director

Product, Value

Some of the transactional fees for API processing where we have third-party systems plugged in to...

Aug 2024
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(0)
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Director

Operations

From an upgrade standpoint, we effectively manage the upgrade process in-house. We don't really...

Aug 2024
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(0)
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Director

Relationship, Product

Epic LTC is still on the earlier side of the product life cycle. But Epic does a decent job of...

Aug 2024
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(0)
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Analyst/Coordinator

Product

Epic LTC provides us with everything that we need that I'm aware of so far, and we have tons of...

Jun 2024
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(0)
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Analyst/Coordinator

Relationship, Operations

We do updates based on CMS regulation changes, and Epic provides us with a step-by-step checklist of...

Jun 2024
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(0)
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Analyst/Coordinator

Loyalty, Relationship, Value

We are meeting with Epic to talk about certain things that we would like to have happen in Epic LTC,...

Jun 2024
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(0)
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Analyst/Coordinator

Product

On the therapy side, Epic LTC doesn't provide the functionality based on the way that we currently...

Jun 2024
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(0)
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Analyst/Coordinator

Product

Sometimes there are places where certain things will be on third-party systems rather than on Epic's...

Jun 2024
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(0)
 Thank you  Helpful

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Analyst/Coordinator

Culture, Loyalty, Relationship

Epic knows their product. If they say that we will be able to do something, we might not be able to...

Jun 2024
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(0)
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Analyst/Coordinator

Relationship, Operations

I have to recertify every so many years, and I have to keep up with new-version training, and Epic...

Jun 2024
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(0)
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Analyst/Coordinator

Product

Epic is our EHR, and even with issues, it is much easier to have something like Epic LTC that is...

Jun 2024
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