Epic LTC (SNF/LTC) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty, Relationship
Our operational and long-term care teams were told they had to go to Epic, as opposed to choosing...
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Operations
There was a lot of wasted downtime in the long-term care trainings from Epic, and our build is a...
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Relationship
Epic does resolve problems. Generally speaking, we do get solutions. The caveat is that the specific...
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Product
We have an issue with one of our units not being able to discharge or readmit patients and release...
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Operations, Product
We are years into our Epic LTC project, and in the beginning, there were a lot more unknowns on our...
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Relationship
For high-escalation things, we have gotten immediate results. There is also stuff that we have been...
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Loyalty, Product
Epic is pushing AI a lot. The problem with Epic's AI development is that their development teams are...
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Relationship, Product
Sometimes the timelines don't always add up. Epic has a bit of a different development timeline than...
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Relationship, Product
We have had pushback for a long time, trying to figure out why the system is not working in one...
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Relationship
I have worked to cultivate pretty good relationships with a lot of the developers that we interact...
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Relationship, Product
I don't always agree with Epic’s direction. They tend to develop things that aren't necessarily easy...
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Loyalty, Relationship, Product
The danger I'm trying to get Epic to see is that by not having a broader system approach to AI...
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Loyalty, Product
I would recommend Epic LTC for the fact that I know a lot of hospitals are moving to Epic, and I...
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Loyalty, Product
My recommendation of Epic LTC doesn't depend on Epic. It depends on the system or the customer...
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Operations, Value
Epic does on-site visits and offers stuff throughout the years, and they tell us when there is a...
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Relationship, Product
I wish there were more transparency on the status of enhancement requests. There is no way for...
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Product
There are some areas that are lacking in Epic LTC. Reporting is a little lacking.
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Relationship
With our previous technical support person, Epic’s support was excellent. With our current technical...
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Operations, Product
With all of Epic's education courses, it is very hard to cover everything we need. A lot of times,...
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Product
If I were talking to someone about the solution, I would discuss how Epic LTC is an all-in-one...
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Relationship
Epic tends to pay attention to things that are going on on our end. They pay attention to the...
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Operations
I personally am quite happy with the implementation of Epic LTC. I haven't had any issues with it.
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Relationship
If I need to reach out to Epic, the first thing I usually do is email my TS person, and they usually...
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Loyalty, Relationship, Product
Epic is constantly coming up with new things and ideas, and they have a pretty strong road map for...
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Loyalty, Product
The LTC area is lower than the ambulatory and inpatient areas because we kind of go back and forth...
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Product
We have Epic LTC up and running, and amazingly enough, although the rest of the organization doesn't...
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Relationship
The vendor's support people are excellent, and Epic’s service is pretty proactive, but it could be...
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Operations
Epic is trying to make a somewhat radical change in how they train for upgrades. They used to...
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Loyalty, Product
No one in their right mind is on the latest version of the solution because we can't stay on the...
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Value
Epic could do better at avoiding charging for every little thing, but they are a lot better than the...
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Product, Value
Integration is one of the main reasons so many people stay with Epic. I would absolutely buy Epic...
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Product
Epic LTC is very stable, but the number of special updates we need has spiked recently. I like the...
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Product
Navigation is a little bit all over the place in Epic LTC. We have to go over here to do this, and...
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Relationship, Product
Epic could better meet our needs. There are significant gaps. Epic has some black and white...
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Relationship
Epic provides organizations with a tactical support resource. Who specifically an organization's TS...
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Product, Value
There could be more predictive tools in the driving tangible outcomes space to help bring some...
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Relationship, Product
We have a great relationship with the developers for the Epic LTC platform. However, because we have...
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Product
Epic LTC works. It is nothing overwhelming, but also nothing terrible. It doesn't always work the...
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