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Epic LTC (SNF EHR)
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Director
The true benefit of having Epic LTC is that it is completely integrated with our acute care hospital...
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Director
Epic has built out several views for us that were not previously available in their Epic LTC module...
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Director
Staff members need training that is relevant to their workflow, and all EHR vendors do a good job of...
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Director
My scoring reflects not only the vendor but also our organization's inability to tackle some of the...
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Director
The implementation team is full of really bright individuals, but they often don't have experience....
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Analyst/Coordinator
Epic has been building quite a bit out, so they have made big improvements. The functionality, ease...
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Analyst/Coordinator
I would like Epic to improve the rehab portion of the system. We have had to do a lot of custom...
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Nurse
I love that the product flows well with our hospital system. When I worked elsewhere, I didn’t have...
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Nurse
The product doesn’t have a treatment administration record. We have to record treatment on paper....
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Director
Epic's promises are realistic. When Epic talks to us about functionality, they tell us what they are...
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Director
The beauty of Epic's system is the integration. Even if there are some perceived shortcomings in...
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Director
Epic is very proactive. They bring us information about what is happening in the industry and how...
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CIO
The product is still fairly immature. I know Epic is working on the development, but there is still...
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CIO
We are doing predictive analysis for patients who have sepsis, but we are not seeing any material...
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CIO
The handoffs and transitions of care could be a lot better. As folks transition out of the SNF, the...
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CIO
The SNF is going to be part of the equation; it is not going anywhere. Epic doesn't oversell. We may...
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CIO
I would not say that the vendor is proactive. As long as we are self-sufficient, they leave us...
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CIO
For larger health systems that depend on transitionary care in their hospitals, an SNF adds value to...
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CIO
The visual tools look just like Epic's system on the nursing stations, so end users are looking at a...
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Director
Epic LTC isn't as user friendly as a lot of other EMRs out there. Another vendor specializes in...
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Director
When I worked at an organization with a different long-term care solution, I could run a 72-hour...
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Director
Epic hasn't really given us any training. Training on how to more easily navigate the system would...
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Director
Epic LTC is a medical record, but it is more like a hospital medical record than a medical record...
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Director
Epic LTC is not easy to use. It would help if we could find things in a reasonable amount of time....
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Director
The solution doesn't work well for skilled nursing. The system is built for short lengths of stay...
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Director
The vendor's education is so broad in the changes. In a healthcare system, every unit uses the...
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Director
There are almost too many shortcuts. There are 80 different ways to do something; I just want a few...
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Director
The vendor has a lot of new changes that they are rolling out. If the vendor manages to make the...
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Analyst/Coordinator
Epic keeps their promises. Sometimes getting things processed takes some time, but we do have one...
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Analyst/Coordinator
There are some pieces in the care tool that we would like to be more updated on. The piece where we...
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Analyst/Coordinator
Whenever we have special updates or any kind of updates from CMS, we have a technical-support...
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Analyst/Coordinator
In terms of functionality, the product is functioning the way it should. The product helps us follow...
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VP/Other Executive
Epic has clearly established themselves as a very credible vendor, and they are generally true to...
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VP/Other Executive
I would rate Epic lower for the implementation for their long-term care product than I would...
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Manager
Epic was very effective in the implementation. The training was pretty straightforward. The training...
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Manager
The biggest win for us is the integration that Epic offers. If a patient was registered in the...
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Director
Epic LTC is harder to use than some of Epic’s other programs. I would buy the system again just...
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Director
Epic usually doesn’t contact us unless we contact them. There are just a few things they will reach...
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Director
In order to make upgrades easier, Epic should consider feedback more carefully before they design...
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Director
When we run reports in Epic’s system, we don’t always get accurate information. We can’t really...
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Director
Something that could help with the issues we have would be more strategic-specific continued...
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CIO
Epic's long-term care team is very engaged. That team is taking the time to work with and listen to...
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CIO
Epic has been very responsive and proactive, especially with recent changes. Adding a PDPM was a...
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CIO
I would tell others to take advantage of all of this solution's functionality. We have to make sure...
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CIO
The implementation was difficult because there were not a lot of sites that we could ask about how...
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CIO
During our implementation, Epic provided some solid training and lesson plans. The other side to...
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CIO
For my organization, leave of absence and patient movement are at a separate campus. This solution...
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CIO
The system is easy to use, especially if staff members rotate through the system. Our staff members...
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CIO
This solution's functionality is great for billing. It gives our billing staff members more clarity...
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CIO
Epic's executive involvement has been good. They are transparent about their capabilities. The...
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CIO
We are happy with this product. Our doctors like the extraction tools and documentation. This tool...
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CIO
I think that we are receiving our money's worth from this solution. We pay a lot of money for Epic...
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CIO
The system works well with other Epic platforms. It is so valuable to have this solution integrated...
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Director
In terms of ongoing training, I understand that our scope of work is a little different. Sometimes...
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Director
What is working well is the responsiveness of the support person we have. If we need help, we get...
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Director
If someone asked me about the system, I would say that it still feels like a hospital-based program....
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CMIO
Epic does a great job, and they have encompassing releases, but there are always some pieces that...
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