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Epic LTC (SNF EHR) Commentary
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Paul Hess
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KLAS Research Director - Paul Hess
 
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CMIO

Product

We have Epic LTC up and running, and amazingly enough, although the rest of the organization doesn't...

Oct 2025
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CMIO

Relationship

The vendor's support people are excellent, and Epic’s service is pretty proactive, but it could be...

Oct 2025
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CMIO

Operations

Epic is trying to make a somewhat radical change in how they train for upgrades. They used to...

Oct 2025
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CMIO

Loyalty, Product

No one in their right mind is on the latest version of the solution because we can't stay on the...

Oct 2025
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CMIO

Value

Epic could do better at avoiding charging for every little thing, but they are a lot better than the...

Oct 2025
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CMIO

Product, Value

Integration is one of the main reasons so many people stay with Epic. I would absolutely buy Epic...

Oct 2025
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CMIO

Product

Epic LTC is very stable, but the number of special updates we need has spiked recently. I like the...

Oct 2025
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Manager

Product

Navigation is a little bit all over the place in Epic LTC. We have to go over here to do this, and...

Sep 2025
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Manager

Relationship, Product

Epic could better meet our needs. There are significant gaps. Epic has some black and white...

Sep 2025
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Manager

Relationship

Epic provides organizations with a tactical support resource. Who specifically an organization's TS...

Sep 2025
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Manager

Product, Value

There could be more predictive tools in the driving tangible outcomes space to help bring some...

Sep 2025
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Manager

Relationship, Product

We have a great relationship with the developers for the Epic LTC platform. However, because we have...

Sep 2025
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Manager

Product

Epic LTC works. It is nothing overwhelming, but also nothing terrible. It doesn't always work the...

Sep 2025
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Analyst/Coordinator

Relationship

Epic provides us with everything that we need and more. I love Epic. Epic LTC makes sense and is...

Mar 2025
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Analyst/Coordinator

Relationship

Throughout the year, if our end users send us requests that I don't see or can't find functionality...

Mar 2025
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Analyst/Coordinator

Product

Epic can run a report on the accuracy of automatically populated fields. That report can show that X...

Mar 2025
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Analyst/Coordinator

Loyalty, Product

Therapy scheduling is in development right now with Epic. We are scheduling things on paper or in...

Mar 2025
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Analyst/Coordinator

Loyalty, Product

We have made strides with our end users having faith in the system a bit more now; that is really...

Mar 2025
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Analyst/Coordinator

Product

With Epic LTC, some things are lacking from an auditing perspective for therapies, like speech,...

Mar 2025
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(0)
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Analyst/Coordinator

Loyalty, Operations

Our organization was ready to get rid of Epic LTC because it was such a big change. There were some...

Mar 2025
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Analyst/Coordinator

Relationship

We had a visit from our TS person from Epic, and they got feedback from staff, end users, and...

Mar 2025
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Analyst/Coordinator

Product

Epic does well with providing more information for our LTC MDS coordinators in terms of how...

Mar 2025
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Analyst/Coordinator

Product

Epic has created the ability to do macros in the MDS assessment. The MDS coordinators can create a...

Mar 2025
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Analyst/Coordinator

Operations

Epic's training is standardized for all applications. We have to do continuing education courses for...

Mar 2025
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Analyst/Coordinator

Relationship

Epic is really good about controlling the narrative for the yearly changes. They have a great...

Mar 2025
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CIO

Product

Epic's tool helps us capture the data that is needed, but we need third-party solutions to show that...

Mar 2025
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CIO

Loyalty, Product

Epic LTC reminds me of the Epic inpatient side back in 2010; the system can do things, but it is not...

Mar 2025
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CIO

Culture, Relationship

Epic keeps their promises, but they are very careful about making promises. For long-term care, we...

Mar 2025
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CIO

Relationship

Epic hires smart people for their long-term care product; they have a machine that cranks people...

Mar 2025
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CIO

Relationship, Product

With Epic, a lot of what we do on the acute inpatient side assumes that the patient is going to get...

Mar 2025
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Analyst/Coordinator

Loyalty, Product

In terms of long-term care, the biggest issue that we are having right now is that the system's...

Feb 2025
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Analyst/Coordinator

Operations, Product

If I had to, I would buy the system again. I can't make that decision because I am just a monkey...

Feb 2025
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Analyst/Coordinator

Loyalty, Product

One improvement for Epic that I would suggest would be for them to fix the system's billing portion...

Feb 2025
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Analyst/Coordinator

Product

The greatest strength that the system brings is that it can integrate with other systems....

Feb 2025
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Analyst/Coordinator

Relationship

Epic's support is first class. If we run into an issue, the first thing we can do is send an email...

Feb 2025
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CIO

Value

Epic’s product is great, but it is expensive. We don’t ever get our money’s worth out of any...

Feb 2025
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CIO

Operations, Product

We get regular upgrades with Epic, and we are constantly upgrading, adding new feature...

Feb 2025
||
(0)
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Director

Relationship, Operations, Product

Epic does immersion visits where they come to see how we use the tool so that they can see whether...

Jan 2025
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Director

Product

Epic has regular Webex meetings for new MDSs and stuff. Also, the MDS coordinators really like the...

Jan 2025
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Director

Relationship, Product

The only thing that people ever request is a lot more reports. Epic has good reports, but there is...

Jan 2025
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Director

Product

We appreciate the user-friendliness and formatting that Epic's system has. The UI is the big thing...

Jan 2025
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(0)
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Director

Value

Epic charges for the module, and they don’t charge us for enhancements or whatever. We also have...

Jan 2025
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