maxRTE (Insurance Discovery) Commentary
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Subject Expert
Dustin Cragun
Research Director
Commentary Summary
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User Commentary
Operations
maxRTE's training is fine. I would put it as middle of the road. They reach out, but the training is...
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Product
The product is great; we like it, but we use it in conjunction with regular real-time eligibility.
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Product
More and more entities are wanting ID numbers, and that kind of defeats the purpose of this software...
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Relationship
When we log in to the product, it tells us where there are outages. I do like the fact that the...
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Product
The issue with maxRTE is that everything is manual. I have to put together a spreadsheet and send it...
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Relationship
It isn’t that maxRTE does not have good support; I have a person that I email, but I don’t know what...
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Relationship, Value
I don’t know that there is much regulatory involvement from maxRTE, but it isn’t like there is much...
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Product
When users get a file back from maxRTE, there are a lot of things on it, and we end up having to...
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Value
I would tell a friend that maxRTE has found insurance coverage for us that we were not aware of. It...
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Relationship
maxRTE has been wonderful to work with. They prompt us if we forget to send them a file. There is no...
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Product
The maxRTE solution is great. It gives me the flexibility to run files as needed, and it allows me...
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Loyalty
The product is not a part of our long-term plans right now, but we will always evaluate the vendor....
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Value
maxRTE avoids charging for every little thing. They tend to be a good partner, and they do not...
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Operations
maxRTE is very open. The product is not very sophisticated, so the lift for ongoing training is not...
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Culture, Product
maxRTE is simple and straightforward, but the user interface isn't as slick as it could be. The...
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Product
maxRTE works with all of our systems in multiple ways. maxRTE is evolving pretty quickly around...
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Relationship
maxRTE’s support team is pretty average. They are not good and not bad, and they are not...
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