maxRTE (Insurance Discovery)
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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Analyst/Coordinator

Functionality and Upgrades

When we put the necessary information into the product, it will pull up certain carriers but not all...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

One issue that we have run into is that some of our patients have limited benefits in a certain area...

Apr 2022
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Manager

Functionality and Upgrades

The information that is returned from MaxRTE is very specific and has lots of detail. I know there...

Apr 2022
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Manager

Functionality and Upgrades

I really like MaxRE. It is a great system. I wish we could use it more. We haven’t had a lot of...

Apr 2022
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Manager

Service and Support

One thing to be aware of is that programming everything into MaxRTE takes some time. The vendor was...

Apr 2022
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Manager

Service and Support

MaxRTE is very supportive. If I need anything, they are available. Our representative is very...

Apr 2022
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Director

ROI / Cost (care and feeding)

We have worked with the vendor for a little bit, and that has been successful, so we will continue....

Apr 2022
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VP/Other Executive

Relationship

We have a great one-on-one relationship with our representative from MaxRTE. The system is very...

Apr 2022
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Director

ROI / Cost (care and feeding)

MaxRTE has been a great product so far. The responses that we get back from the papers are great as...

Apr 2022
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Director

Relationship

HMFI has been great with their customers. We have had conversations with HFMI, and they have met us...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

I am the administrator for our product, so I can give or deny access to people who request it. If an...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We like that we can pull up different patients' insurances in the product. That helps us with our...

Apr 2022
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Analyst/Coordinator

Service and Support

We have a very good support person from HFMI. We have a direct contact who reaches out to us very...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The product's website has a lot of downtime. The vendor says that that is because of the connection...

Apr 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We chose the most cost-effective option that we could, and the vendor charges us a flat fee on a...

Apr 2022
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Manager

Future Outlook

We aren't sure what our long-term plans are. We are going to get a new EMR, and we are trying to...

Apr 2022
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Manager

ROI / Cost (care and feeding)

We like MaxRTE a lot. It is a very simple product, and it is easy to use. It didn't take long for...

Apr 2022
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Manager

Service and Support

The product has had some issues. For example, we used to get duplicates from it. However, the vendor...

Apr 2022
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Manager

Implementation and Training

Our implementation was fast and easy. There wasn't much to our training. The training was really...

Apr 2022
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Director

ROI / Cost (care and feeding)

With MaxRTE, we have been able to find insurance that we normally wouldn't find, especially...

Mar 2022
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Director

Service and Support

The vendor's customer service, as far as our representative goes, has been awesome. If I have any...

Mar 2022
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Director

Functionality and Upgrades

I haven't had any problems since I have been on the system. The implementation was simple. I haven't...

Mar 2022
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Director

ROI / Cost (care and feeding)

I think the vendor offers up-front verification, but we don't use it. I think that if we did use it,...

Mar 2022
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Director

Interfacing and Integration

We haven't really had a whole lot of upgrades. I would prefer if the product were integrated with...

Mar 2022
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Director

Functionality and Upgrades

There haven’t been new payers that MaxRTE has introduced in a while. I would like more payers on...

Mar 2022
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Director

Lessons Learned

The most important thing to me is that MaxRTE receives an HL7 feed, and they go out looking for...

Mar 2022
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Director

ROI / Cost (care and feeding)

MaxRTE has been great to work with. It costs one flat fee. I like that I can use MaxRTE at my...

Mar 2022
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Director

Functionality and Upgrades

I wish the product could scrub for Medicare. Everything else works well in the product, but I know...

Mar 2022
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Manager

Functionality and Upgrades

Some people struggle to use MaxRTE. The solution is complicated because insurance is complicated. My...

Feb 2022
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Manager

Functionality and Upgrades

The vendor keeps adding additional carriers.

Feb 2022
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Manager

Service and Support

The vendor is very responsive. They are willing to talk with us about anything, and they respond to...

Feb 2022
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Manager

Functionality and Upgrades

MaxRTE works well with our population base. We are continually looking for a better solution, but...

Feb 2022
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Manager

ROI / Cost (care and feeding)

The vendor doesn't charge us for every little thing. We get a bulk rate for a certain number of...

Feb 2022
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Manager

Interfacing and Integration

The solution is moving toward becoming a fully integrated product. That will be fantastic.

Feb 2022
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Manager

Functionality and Upgrades

MaxRTE is a very good product, but it has gone down a number of times. It has become a lot more...

Feb 2022
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Manager

Service and Support

We have a representative who is very helpful when we have questions. We still email that person even...

Feb 2022
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Manager

Lessons Learned

We are supposed to be able to pull up certain benefits under each payer. I don't know whether that...

Feb 2022
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Manager

Other Observations & Comments

Once we got the hang of MaxRTE, it was easy to use. The system was difficult for us in the beginning...

Feb 2022
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Manager

Functionality and Upgrades

There haven't really been any updates to the system. We received an email from the vendor a few...

Feb 2022
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Manager

ROI / Cost (care and feeding)

I am the person who uses MaxRTE the most at my organization. I think that the system is great. It...

Feb 2022
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Director

Functionality and Upgrades

Other than the initial training, we haven't had to do any training because MaxRTE is such a...

Jan 2022
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Director

ROI / Cost (care and feeding)

We love the vendor. MaxRTE has actually provided quite a bit of additional revenue to our...

Jan 2022
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Director

Relationship

MaxRTE is very low maintenance. We have a little portal that we can log in to if we want to do a...

Jan 2022
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