maxRTE (Insurance Discovery)
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Dustin Cragun
Research Director
KLAS Research Director - Dustin Cragun
 
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User Commentary

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VP/Other Executive

Lessons Learned

The product is not a part of our long-term plans right now, but we will always evaluate the vendor....

Dec 2022
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VP/Other Executive

ROI / Cost

maxRTE avoids charging for every little thing. They tend to be a good partner, and they do not...

Dec 2022
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VP/Other Executive

Implementation and Training

maxRTE is very open. The product is not very sophisticated, so the lift for ongoing training is not...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

maxRTE is simple and straightforward, but the user interface isn't as slick as it could be. The...

Dec 2022
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VP/Other Executive

Functionality and Upgrades

maxRTE works with all of our systems in multiple ways. maxRTE is evolving pretty quickly around...

Dec 2022
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VP/Other Executive

Service and Support

maxRTE’s support team is pretty average. They are not good and not bad, and they are not...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

When we put the necessary information into the product, it will pull up certain carriers but not all...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

One issue that we have run into is that some of our patients have limited benefits in a certain area...

Apr 2022
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Manager

Functionality and Upgrades

The information that is returned from MaxRTE is very specific and has lots of detail. I know there...

Apr 2022
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Manager

Functionality and Upgrades

I really like MaxRE. It is a great system. I wish we could use it more. We haven’t had a lot of...

Apr 2022
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Manager

Service and Support

One thing to be aware of is that programming everything into MaxRTE takes some time. The vendor was...

Apr 2022
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Manager

Service and Support

MaxRTE is very supportive. If I need anything, they are available. Our representative is very...

Apr 2022
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Director

ROI / Cost

We have worked with the vendor for a little bit, and that has been successful, so we will continue....

Apr 2022
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VP/Other Executive

Relationship

We have a great one-on-one relationship with our representative from MaxRTE. The system is very...

Apr 2022
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Director

ROI / Cost

MaxRTE has been a great product so far. The responses that we get back from the papers are great as...

Apr 2022
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Director

Relationship

HMFI has been great with their customers. We have had conversations with HFMI, and they have met us...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

I am the administrator for our product, so I can give or deny access to people who request it. If an...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We like that we can pull up different patients' insurances in the product. That helps us with our...

Apr 2022
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Analyst/Coordinator

Service and Support

We have a very good support person from HFMI. We have a direct contact who reaches out to us very...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The product's website has a lot of downtime. The vendor says that that is because of the connection...

Apr 2022
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Manager

Win/Loss - Why they were selected (by current clients)

We chose the most cost-effective option that we could, and the vendor charges us a flat fee on a...

Apr 2022
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Manager

Future Outlook

We aren't sure what our long-term plans are. We are going to get a new EMR, and we are trying to...

Apr 2022
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Manager

ROI / Cost

We like MaxRTE a lot. It is a very simple product, and it is easy to use. It didn't take long for...

Apr 2022
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Manager

Service and Support

The product has had some issues. For example, we used to get duplicates from it. However, the vendor...

Apr 2022
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Manager

Implementation and Training

Our implementation was fast and easy. There wasn't much to our training. The training was really...

Apr 2022
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Director

ROI / Cost

With MaxRTE, we have been able to find insurance that we normally wouldn't find, especially...

Mar 2022
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Director

Service and Support

The vendor's customer service, as far as our representative goes, has been awesome. If I have any...

Mar 2022
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Director

Functionality and Upgrades

I haven't had any problems since I have been on the system. The implementation was simple. I haven't...

Mar 2022
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Director

ROI / Cost

I think the vendor offers up-front verification, but we don't use it. I think that if we did use it,...

Mar 2022
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