maxRTE (Insurance Discovery) Commentary
Filtered view: All
Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
It is easy to get ahold of maxRTE’s support people, but I never get a straight answer. They always...
Login or Create an Account to see details.
Relationship, Product
maxRTE does not work like the vendor says it does. It is a little overwhelming for somebody who...
Login or Create an Account to see details.
Relationship, Product
maxRTE’s proactiveness is not great, but it isn't horrible either. I hear from a person at maxRTE...
Login or Create an Account to see details.
Relationship, Product
When we have people in the ER, if we can't find insurance, the people don't tell us they have...
Login or Create an Account to see details.
Loyalty
We are debating whether maxRTE is part of our long-term plans. We are wondering whether we should...
Login or Create an Account to see details.
Relationship
maxRTE is probably doing fine in some areas, but when it comes to our state, it doesn’t help. maxRTE...
Login or Create an Account to see details.
Operations
I do the training for maxRTE because when maxRTE runs through their training, it is so fast. People...
Login or Create an Account to see details.
Product, Value
The ease of use is just baked into maxRTE. The vendor is always way ahead of the game. We have had...
Login or Create an Account to see details.
Relationship
maxRTE works with us at a very granular level. They drive great results, and they are highly...
Login or Create an Account to see details.
Relationship
maxRTE keeps all their promises. They bring new payers on board and map responses at a plan level...
Login or Create an Account to see details.
Loyalty, Product
maxRTE was really great at answering questions; one particular individual was especially good. If I...
Login or Create an Account to see details.
Product
There were some fine training points for maxRTE with Medicare and Medicaid, and it was just hard to...
Login or Create an Account to see details.
Product
There have been little hiccups along the way, but now, the system is working. It has been helping...
Login or Create an Account to see details.
Product
I'm in maxRTE all the time, and it is plain and simple. maxRTE is easy, but some of my billers are...
Login or Create an Account to see details.
Relationship, Product
maxRTE is pretty easy to work with. If I have user issues or anything like that, they have a quick...
Login or Create an Account to see details.
Operations, Product
In the beginning, maxRTE's solution returns almost too much information for the end users, unless...
Login or Create an Account to see details.
Loyalty, Product
Before rolling out new products, maxRTE should make sure they are really ready. We did a trial of...
Login or Create an Account to see details.
Relationship
maxRTE is very available, and their executives are on the calls with us. Their team is good at...
Login or Create an Account to see details.
Product, Value
We haven't had any issues with maxRTE. maxRTE's solution has been very reliable, and its response...
Login or Create an Account to see details.
Operations
maxRTE did a great job with training and provided strong workflow best practices. We haven’t yet...
Login or Create an Account to see details.
Relationship
maxRTE has truly felt like a partner. The product is one of the few solutions we have implemented...
Login or Create an Account to see details.
Loyalty, Value
We were struggling with our self-pay population, which includes a high number of Medicaid patients...
Login or Create an Account to see details.
Relationship, Operations
I have been highly impressed with the maxRTE team, their technical expertise, and the relationships...
Login or Create an Account to see details.
Relationship
We have worked with maxRTE to make the product very easy to use. I have never encountered another...
Login or Create an Account to see details.
Relationship
If I were to talk to another person who was interested in using maxRTE's system, I would tell them...
Login or Create an Account to see details.
Value
maxRTE's system works very, very well for us, even though we are a very complicated business. Our...
Login or Create an Account to see details.
Product
maxRTE is helping with our eligibility discovery.
Login or Create an Account to see details.
Relationship
I have not had one problem with maxRTE in the entire time I have been here. Whenever we have...
Login or Create an Account to see details.
Relationship
The higher-ups from maxRTE will respond to my emails immediately if I ping them. They are good to...
Login or Create an Account to see details.
Culture, Value
maxRTE doesn't nickel-and-dime us. The vendor charges a subscription model. That is unique to the...
Login or Create an Account to see details.
Relationship
maxRTE is a mom-and-pop shop. If I shoot a question over, the vendor will call me within five...
Login or Create an Account to see details.
Relationship, Value
The insurance discovery space isn't overly complicated, but maxRTE does a much better job than some...
Login or Create an Account to see details.
Product
maxRTE isn't a really complicated product. It is very straightforward, but there are interesting...
Login or Create an Account to see details.
Operations, Value
maxRTE goes above and beyond in terms of keeping promises. They even come up with new ideas. The...
Login or Create an Account to see details.
Product
maxRTE works, but I did catch an error that could have been a HIPAA violation. I almost put in the...
Login or Create an Account to see details.
Relationship
maxRTE asks us how we want things, and they do whatever we ask them to do when it comes to moving...
Login or Create an Account to see details.
Product
Not many places want to find insurance. They find Medicaid and Medicare, but nobody ever wants to...
Login or Create an Account to see details.
Value
Just watching the amount of money that isn't walking out the door anymore is a big thing for a small...
Login or Create an Account to see details.
Operations
maxRTE walked us through the implementation process. maxRTE helped us set up our process, and then...
Login or Create an Account to see details.
Value
The vendor sends reminders routinely, just like they said they would. The vendor doesn’t charge for...
Login or Create an Account to see details.
Product
I would purchase the product again because it reveals financial losses associated with self-pay...
Login or Create an Account to see details.
Relationship, Value
All of our needs have been met. We have been able to partner with maxRTE to enhance things and...
Login or Create an Account to see details.
Relationship, Value
We are able to work with the front-end technician from maxRTE as well as upper executives, depending...
Login or Create an Account to see details.
Relationship
If someone were to ask me about this solution, the big thing I would put out there is that it is...
Login or Create an Account to see details.
Operations
We are extremely happy that we chose maxRTE. The support that we received from the implementation to...
Login or Create an Account to see details.
Operations, Product
From day one, we have moved a lot into Epic's system. When we first went live three to four years...
Login or Create an Account to see details.
Value
Every month, we see what coverage the vendor found and what reimbursements were tied to it. That is...
Login or Create an Account to see details.
Relationship
I feel like the vendor has read the room on staffing issues. The vendor has come to us to ask how...
Login or Create an Account to see details.
Relationship
The vendor will give us answers on the same day we contact them. The vendor is intentional with...
Login or Create an Account to see details.
Relationship, Value
Our ROI with the system has been significantly higher than we expected. The results we have gotten...
Login or Create an Account to see details.
Relationship
The vendor's customer service is great. We have monthly calls with the vendor where they are pretty...
Login or Create an Account to see details.
Loyalty, Operations, Product
The vendor's workflow is somewhat manual right now. The vendor will find insurance, and we will get...
Login or Create an Account to see details.
Culture, Value
The vendor just charges me one bulk number, and I absolutely love that. There are no add-on charges.
Login or Create an Account to see details.
Loyalty
maxRTE will probably be part of our long-term plans as long as they are performing. Other vendors...
Login or Create an Account to see details.
​
Preferences