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RxAuditor Investigate / RxAuditor
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KLAS Research Director - Jackson Tate
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User Commentary

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CEO/President

We are seeing gaps in the data we are getting and the ability to massage the data and look for...

Sep 2021
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Manager

We are using an older version of RxAuditor, and we are planning to move away from it. It is an old...

Sep 2021
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Manager

In the big picture of diversion monitoring, RxAuditor is probably about 25% of that picture. No...

Sep 2021
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Manager

We are only using RxAuditor to deal with cabinet dispensing information. We can see what is coming...

Sep 2021
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Manager

RxAuditor has to be recognized for the limitations that it has. We are driving the outcomes using...

Sep 2021
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Manager

I don’t feel like we have been nickel-and-dimed. From a customer service standpoint, Medacist has...

Sep 2021
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Manager

RxAuditor’s analytics are worrisome. We don’t sit down a person who has gone through professional...

Sep 2021
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Director

We currently use RxAuditor, but we will likely be switching soon. The tool is a trending tool that...

Aug 2021
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Director

The product has a good peer monitoring and scoring tool. It also has actionable dashboards. The main...

Aug 2021
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Director

The vendor’s main areas for improvement are EHR integration and creating less manual work for the...

Aug 2021
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Director

The vendor needs to improve their customer service. We have reached out multiple times to get...

Aug 2021
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Director

We are moving away from using RxAuditor as our drug diversion tool. Our contract is up for renewal....

May 2021
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(0)
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Director

My organization never really embraced the way that RxAuditor was intended to be used. We couldn't...

May 2021
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(0)
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Director

Medacist's service and support were fine. We didn't have any issues with them.

May 2021
||
(0)
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Director

RxAuditor is supposed to work by pulling the medication ID from our automated dispensing cabinet and...

May 2021
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(0)
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Director

A lot of the time, RxAuditor gives us false positives. It tells us to investigate something, but if...

May 2021
||
(0)
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Director

We still have some time left in our contract with Medacist, but the system is not working. We aren't...

May 2021
||
(0)
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Director

We have been working with Medacist for a long time to fix our issue so that we can use the system,...

May 2021
||
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Director

I am giving very poor scores for RxAuditor, but that is basically because we can't use the system to...

May 2021
||
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VP/Other Executive

The vendor is proactive. They want to give us a chance to look at their new offerings, and they have...

Apr 2021
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VP/Other Executive

The system doesn't have single sign-on integration. The system requires end users to manage a...

Apr 2021
||
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VP/Other Executive

The vendor's tool creates a PDF that is well over 100 pages with multiple different types of...

Apr 2021
||
(0)
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VP/Other Executive

The vendor's folks are super responsive. The vendor does as many live training sessions as we need,...

Apr 2021
||
(0)
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VP/Other Executive

Our point of contact is amazing. That person is super responsive and great to work with. They always...

Apr 2021
||
(0)
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Manager

With the things that the vendor is providing us with today, I don't know whether I would choose this...

Apr 2021
||
(0)
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Manager

RxAuditor is extremely simple, but it does what it is supposed to do. I am satisfied with Medacist....

Apr 2021
||
(0)
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Manager

Medacist offers other solutions, but we haven't chosen those. Those solutions can't meet our needs...

Apr 2021
||
(0)
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Manager

It is rare that we have to reach out to Medacist's support people, but when we do, they are quick....

Apr 2021
||
(0)
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Manager

RxAuditor's price is really low. We are definitely getting our money's worth.

Apr 2021
||
(0)
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Manager

I probably wouldn't recommend this system to others. The vendor has a more updated product on the...

Apr 2021
||
(0)
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Analyst/Coordinator

I have nothing good to say about Medacist. We originally went with them because they had a...

Feb 2021
||
(0)
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Analyst/Coordinator

A few weeks before our contract expired, the vendor reached out, and we didn't have them on our...

Feb 2021
||
(0)
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Director

RxAuditor has a long way to go. The things that the vendor has promised, they have not really...

Feb 2021
||
(0)
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Director

The product is not in our long-term plans. We don't have a replacement for this product. The vendor...

Feb 2021
||
(0)
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Director

The vendor is trying to deliver new technology. We just have to pay for that technology. The vendor...

Feb 2021
||
(0)
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Director

We use RxAuditor. The product works as promoted. I just don't like the way it does. The product is...

Feb 2021
||
(0)
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Analyst/Coordinator

The solution is everything that Medacist said it would be, and their training has always been...

Jan 2021
||
(0)
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Analyst/Coordinator

I like RxAuditor. Medacist gave me a tutorial on it and let me play around, and it is very good. I...

Jan 2021
||
(0)
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Analyst/Coordinator

I actually can call one of Medacist's executives and ask to show me things. That person drops...

Jan 2021
||
(0)
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Director

RxAuditor Investigate has made the communication aspect of drug diversion much more efficient and...

Jan 2021
||
(0)
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Director

I don't know how the product supports our integration. There is a lot of work that goes on, and...

Jan 2021
||
(0)
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Director

The vendor doesn't need to improve; we do. If people only use data that is similar to the data...

Jan 2021
||
(0)
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Director

The vendor should continue to reach out to the staff to get feedback on potential changes or...

Jan 2021
||
(0)
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Director

I can't think of anything that I want the vendor to deliver. I really like the flexibility of the...

Jan 2021
||
(0)
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Director

I would say the cost for RxAuditor has been very reasonably valued. Medacist doesn’t charge for...

Jan 2021
||
(0)
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Director

I would like RxAuditor to integrate with our EMR. RxAuditor is a great product, but it has just too...

Jan 2021
||
(0)
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Director

Medacist has been very responsive. They are a pretty small company. Whenever we have any issues, we...

Jan 2021
||
(0)
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Director

One of the negatives with Medacist is that their software isn't optimized. There are a lot of...

Jan 2021
||
(0)
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Director

The static PDF reports are too long. They are 80–90 pages long with a ton of content. We get a fair...

Jan 2021
||
(0)
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Analyst/Coordinator

When it comes to the ease of use, I can work in RxAuditor pretty well. We are going to sign a...

Jan 2021
||
(0)
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Director

When Medacist does their training, they do a really good job of explaining the different reports....

Jan 2021
||
(0)
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Director

As a customer, I would like to have the choice to create a different report structure. There are a...

Jan 2021
||
(0)
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Director

The vendor's new release gives us the analytics that we were working for in the previous version. We...

Jan 2021
||
(0)
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Director

I have a relationship with the vendor. I have an analyst who is my analyst that I communicate with...

Jan 2021
||
(0)
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Director

At the height of COVID-19, it was insanity. The vendor put together a COVID-19 package and sent it...

Jan 2021
||
(0)
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Director

Medacist is one of the originators in the space. They have sustained a lead in how they deal with...

Jan 2021
||
(0)
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Director

The last piece that we need that I would like is to have the final documentation reports print out...

Jan 2021
||
(0)
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Director

Medacist is pretty good about not nickel-and-diming us. RxAuditor Investigate seems to work as...

Dec 2020
||
(0)
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Director

Medacist was good with the implementation even though there were some hiccups. I could never really...

Dec 2020
||
(0)
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Director

RxAuditor Investigate integrates better than it used to. The only problem is that the real-time...

Dec 2020
||
(0)
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Director

If I wanted a more detailed report of somebody, I have to go back into RxAuditor. I couldn't get...

Dec 2020
||
(0)
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Director

I really haven't had any issues with the product, but if I do get stuck, Medacist's support people...

Dec 2020
||
(0)
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Director

There are times when certain icons that we want to click are grayed out. We have to call the vendor...

Dec 2020
||
(0)
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Director

We really like the peace of mind that we have as a result of leveraging RxAuditor Investigate and...

Dec 2020
||
(0)
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Director

We get good value for what we pay. The system isn't cheap, but we are happy with the product. The...

Dec 2020
||
(0)
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 or  to see details.

Director

When I call the vendor, I have three go-to contacts. If one of them isn't available, I have to just...

Dec 2020
||
(0)
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 or  to see details.

Director

RxAuditor Investigate has a slimmed-down view. It would be nice to incorporate RxAuditor and...

Dec 2020
||
(0)
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Analyst/Coordinator

RxAuditor's reports are only slightly more beneficial than the proactive diversion reports that we...

Oct 2020
||
(0)
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Analyst/Coordinator

RxAuditor is good for showing us the people with more cancel transactions. The system pulls the data...

Oct 2020
||
(0)
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Analyst/Coordinator

In the few times that I have tried to communicate with Medacist, the response I got was to follow...

Oct 2020
||
(0)
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Analyst/Coordinator

I don't know why people would implement RxAuditor because there are better tools. People should...

Oct 2020
||
(0)
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 or  to see details.

Manager

RxAuditor is contract based and will be reevaluated when it is time for the contract to end. We have...

Oct 2020
||
(0)
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 or  to see details.

Manager

There is value in the anomalous usage reporting. I like that the system pushes the reports to the...

Oct 2020
||
(0)
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Manager

Analytics is great if it is just data points, but unless we have actionable data or systems to make...

Oct 2020
||
(0)
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Manager

Analytics is not about totally anonymous usage; it is about little nuances in the pattern of how we...

Oct 2020
||
(0)
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Manager

We can pull data and look at it really well. We can do all the cancellations and overrides; those...

Oct 2020
||
(0)
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Manager

Linked orders are a big thing. The transaction is not straightforward. I do not have an order to put...

Oct 2020
||
(0)
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Manager

RxAuditor doesn't help with our integration needs at all. The product doesn't really take into...

Oct 2020
||
(0)
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Manager

Medacist isn't really working with our people. Medacist is slow to respond. Getting information back...

Oct 2020
||
(0)
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Manager

I haven't been able to identify any risky behavior from these audits. I find other things for...

Oct 2020
||
(0)
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Manager

I would not buy RxAuditor again. I don't know what my other options are. I haven't investigated any...

Oct 2020
||
(0)
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 or  to see details.

Manager

RxAuditor does what Medacist says it does. There are some helpful things the system does. For...

Oct 2020
||
(0)
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Analyst/Coordinator

We got very frustrated with RxAuditor, so we purchased another reporting system and used that for a...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

Occasionally, we have to work with Medacist to adjust their grouping logic for the reports that they...

Oct 2020
||
(0)
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 or  to see details.

Analyst/Coordinator

We wait every month to get a month’s worth of data to find significant outliers. Once we find them,...

Oct 2020
||
(0)
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Director

Nothing has changed in our interaction with Medacist since the start of the COVID-19 crisis. I don’t...

Oct 2020
||
(0)
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 or  to see details.

Director

Medacist is trying to deliver new technology, and they actually do try to provide support.

Oct 2020
||
(0)
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Manager

The vendor provides me with monthly standard reports that are very high quality. These reports are...

Oct 2020
||
(0)
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Nurse

RxAuditor is an easy system to use. It has definitely identified people who are high risk due to...

Oct 2020
||
(0)
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Nurse

We are actually part of a bigger health system now. Over the last while, we have integrated so that...

Oct 2020
||
(0)
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Nurse

Recently, we have had some challenges with RxAuditor not automatically uploading data from the...

Oct 2020
||
(0)
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Nurse

I haven't had any problems with contacting our representative about different problems we have had,...

Oct 2020
||
(0)
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Director

I would absolutely go with Medacist again. They have been pretty invaluable in our follow-up of...

Oct 2020
||
(0)
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 or  to see details.

Director

RxAuditor gives us 2,000-page reports. Navigation can be a little bit difficult. Once we know what...

Oct 2020
||
(0)
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Director

The interoperability has been one of the key factors. RxAuditor Investigate has more...

Oct 2020
||
(0)
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Director

The person that we work with and the technicians are fantastic. They always respond quickly and have...

Oct 2020
||
(0)
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Director

Before I tell people about how much time RxAuditor saves and how much cleaner it is for workflows,...

Oct 2020
||
(0)
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Manager

Medacist provides training and is very good when called upon to do that.

Sep 2020
||
(0)
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Manager

Our current version of RxAuditor doesn’t really integrate with everything. The newer version...

Sep 2020
||
(0)
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 or  to see details.

Manager

The version that we have and that we are paying for hasn’t changed. It is good at what it does, but...

Sep 2020
||
(0)
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Manager

There really hasn’t been any executive outreach whatsoever.

Sep 2020
||
(0)
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Director

We are making a decision to move away from RxAuditor for a diversion monitoring system. I would buy...

Sep 2020
||
(0)
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Director

In terms of Medacist keeping their promises, they generally do. Whether or not they avoid charging...

Sep 2020
||
(0)
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 or  to see details.

Director

Medacist is coming out with a new version of this solution called RxAuditor Investigate, and we are...

Sep 2020
||
(0)
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 or  to see details.

Manager

RxAuditor gives us a lot of information. It ranks the users by their activity and gives information...

Sep 2020
||
(0)
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Manager

My biggest obstacle is that RxAuditor gives me too much information. Our report can be thousands of...

Sep 2020
||
(0)
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Manager

Working with Medacist has been really great because any time I need anything, whether it is getting...

Sep 2020
||
(0)
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 or  to see details.

Manager

I wasn’t really part of the implementation plan when we first got RxAuditor, but anytime we have had...

Sep 2020
||
(0)
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Director

As of now, Medacist hasn't added any additional charges that I wasn't expecting. However, there have...

Sep 2020
||
(0)
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Director

RxAuditor is really hard to navigate. It provides an in depth report. This report is so in depth, in...

Sep 2020
||
(0)
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 or  to see details.

Director

I would not give Medacist a high rating for supporting us during the COVID-19 crisis. We tried to...

Sep 2020
||
(0)
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