RxAuditor Investigate / RxAuditor
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

Value

RxAuditor is an incredibly useful tool that any organization should be able to use and tie into...

Apr 2023
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Director

Loyalty

Medacist is coming out with a reconciliation module, and we would really like to see that module. We...

Apr 2023
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Director

Operations

The implementation was pretty easy. Medacist delivered what we needed and was good about helping us...

Apr 2023
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Director

Product, Value

There are probably some features on other solutions that I would like to see in RxAuditor. We have...

Feb 2023
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Director

Product

When we buy systems, we need to have accrediting bodies that come in and say when we are good and...

Feb 2023
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Director

Loyalty, Product

I would like to see a bit more with drug diversion because as we are coming out of COVID-19, we are...

Feb 2023
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Director

Relationship

With RxAuditor, our representatives are changing more frequently, and that leads me to believe there...

Feb 2023
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Director

Product, Value

I have recommended RxAuditor because of the price point, and we work more in small or midsize...

Feb 2023
||
(0)
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Director

Product

We have caught several activities pretty early. At one of our places, we caught somebody diverting...

Feb 2023
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Director

Operations

A weakness is continual training or development of the software, so the vendor is always enhancing...

Feb 2023
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Director

Loyalty

RxAuditor is what I refer to as a generation-one diversion system. If someone were looking for a...

Jan 2023
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Director

Product

We appreciate some of the finer features that the product offers. The product offers some...

Jan 2023
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Director

Loyalty, Product

Initially, RxAuditor had a huge impact because we had not had diversion monitoring before. But as...

Jan 2023
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Director

Relationship

Our customer support representative is phenomenal and very responsive. That person understands the...

Jan 2023
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Manager

Product

RxAuditor gives me an overwhelming number of false positives and never gives me any good results...

Dec 2022
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(0)
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Manager

Loyalty

We are leaving Medacist. Their tool has made zero impact; we haven't found any instances of drug...

Dec 2022
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(0)
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Manager

Relationship

I wasn't happy with the vendor's customer service team. My customer service representative was not...

Dec 2022
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Director

Loyalty, Relationship

From the beginning, we have not had high satisfaction with the solution. We are planning to move to...

Dec 2022
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Director

Loyalty

We have struggled with the system's functionalities and a high number of false positives generated...

Dec 2022
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Director

Product

To my knowledge, there have not been any upgrades over the past several years.

Dec 2022
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(0)
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Director

Operations

There was training provided at our go-live, and we requested some supplemental training, but it was...

Dec 2022
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Manager

Product, Value

There are a lot of false positives for discrepancies within RxAuditor. The system misses the things...

Nov 2022
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Manager

Relationship

Medacist has been trying to keep promises, and based upon things I have asked, they have made...

Nov 2022
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(0)
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Manager

Operations

Medacist is willing to schedule times to train with us, but there are so many different user manuals...

Nov 2022
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(0)
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Manager

Relationship

When I have asked for things, the vendor has told me that they will push those things forward. Most...

Nov 2022
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Director

Value

A lot of times, things cost more because of fees, and that is enough to make us crazy, but Medacist...

Oct 2022
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Director

Product

RxAuditor is available to everybody. The product is web based, and it is pretty easy to get...

Oct 2022
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(0)
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Director

Product

We use RxAuditor regularly. The information is pretty easy to use, and we provide the information...

Oct 2022
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(0)
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Director

Relationship

Medacist will send me an email proactively if they are missing any sort of data, and Medacist will...

Oct 2022
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Director

Relationship

I usually find that RxAuditor is a resource to confirm suspicions. That is how I use the product....

Oct 2022
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Manager

Loyalty

We are going to move on to another product. We have a very basic package with just the reports, and...

Sep 2022
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(0)
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Manager

Relationship

Medacist is very responsive if we ask them for training.

Sep 2022
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(0)
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Director

Product

We upgraded to Medacist’s newer platform, and we are very happy with it. It was necessary for the...

Jul 2022
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Director

Value

RxAuditor Investigate has reduced our false positives. It has improved our turnaround time on...

Jul 2022
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(0)
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Director

Loyalty, Product

I would like RxAuditor Investigate to be more robust around the procedural area. Other vendors have...

Jul 2022
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