RxAuditor Investigate / RxAuditor
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Subject Expert
Jackson Tate
Research Director Level 2
Commentary Summary
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User Commentary
RxAuditor is a good product. I can track who pulls something for orders, and I can see the...
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RxAuditor provides a lot of detail on our medication dispensing units in terms of which people are...
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RxAuditor is difficult to utilize. It is hard to filter down to what we really want to find out. And...
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We are moving to another product because we just get a monthly report from RxAuditor. We could use...
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I don't have any communication with the vendor.
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RxAuditor flags individuals that we should be concerned with. The system has been more user friendly...
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The vendor provided us with adequate training on the system. However, that training went a little...
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The outcomes that we have seen since we started using the system have been improved auditing and...
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We just have the base RxAuditor product. We did not upgrade to RxAuditor 360 or RxAuditor...
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We use RxAuditor for our narcotics diversion detection at different sites to home in on any security...
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We have caught drug diversion using several reports in RxAuditor. We are able to catch things ahead...
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In the end, I really like RxAuditor; however, the product's improvement is slower than other...
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The vendor does a great job of providing proactive diversion monitoring. The system works really...
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As far as delivering new technology goes, I don't think that anything new has happened. I would have...
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Medacist's support has been great. They are always open to doing ongoing training. The vendor is...
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We only have RxAuditor Investigate partially implemented right now. I have no idea whether our...
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When we got the product, someone from the vendor gave us an introduction to the product, and they...
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The product just pulls our automated dispensing cabinet data, and if a particular user pulls out...
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The only time we ever really asked for executive help from the vendor, the executives weren’t super...
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Our automated dispensing cabinet will spit out a standard deviation report that says a nurse took...
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The product gives a report with hundreds of pages, and there is no way a human being could possibly...
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The product was the first instance of its kind from the vendor, and that has to say something. It...
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We had a lot of trouble trying to integrate our systems with RxAuditor, and Medacist hasn’t been...
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RxAuditor is better than not having any system in place. Without analytics, it is very difficult to...
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Medacist gave us the product and told us to run with it. We haven’t had any ongoing support or help...
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Medacist could do better at keeping an eye on anesthesiology. The documentation in that area is...
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Medacist keeps us up to date with upgrades and things like that. They make sure we take advantage of...
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The vendor will charge us for some things if we want enhanced services or to incorporate something...
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It is easy to log in to RxAuditor Investigate and see what our needs are. However, the product isn't...
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As far as the system's outcomes go, its clear and consistent metrics have been very valuable. We are...
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I like having the information the system provides. It helps us identify diversion, and once we have...
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RxAuditor Investigate is hard to learn. The vendor's help and education are pretty good, but my...
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If I have any questions, I can get on the line. I end up getting our representative, and they...
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If we have issues with a particular caregiver, the product will point that out. I constantly get...
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RxAuditor's problem was getting the reports our EMR needed. The issue is the fault of both the...
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A positive is the time it takes to turn around data. RxAuditor is particularly easy to use.
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There are nurse managers who want more detailed explanations, and Medacist is very gracious about...
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The solution's ease of use is poor, but that can be fixed with training. The vendor is very good at...
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I like how willing the vendor has been to reach out to us, even over the phone, when they see that...
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The vendor has made themselves available to our investigation staff members for training and...
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Of the limited companies available at the time, Medacist was the best option. They didn't have a...
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We haven’t been overly impressed with Medacist’s support. We had an issue with the feed getting cut...
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In working with Medacist, I would pay special attention to the contracting process and wording of...
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I have had to call Medacist quite a few times to get some changes made. If we were being charged for...
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RxAuditor Investigate does what the vendor said it would do. It gives us underlying users and...
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I can’t quite remember the pitch that Medacist gave us about the new features. Something that I was...
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We are seeing gaps in the data we are getting and the ability to massage the data and look for...
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We are using an older version of RxAuditor, and we are planning to move away from it. It is an old...
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In the big picture of diversion monitoring, RxAuditor is probably about 25% of that picture. No...
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We are only using RxAuditor to deal with cabinet dispensing information. We can see what is coming...
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RxAuditor has to be recognized for the limitations that it has. We are driving the outcomes using...
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I don’t feel like we have been nickel-and-dimed. From a customer service standpoint, Medacist has...
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RxAuditor’s analytics are worrisome. We don’t sit down a person who has gone through professional...
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We currently use RxAuditor, but we will likely be switching soon. The tool is a trending tool that...
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The product has a good peer monitoring and scoring tool. It also has actionable dashboards. The main...
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The vendor’s main areas for improvement are EHR integration and creating less manual work for the...
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The vendor needs to improve their customer service. We have reached out multiple times to get...
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