RxAuditor Investigate / RxAuditor
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Jackson Tate
Research Director Level 2
KLAS Research Director Level 2 - Jackson Tate
 
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User Commentary

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Director

RxAuditor is a good product. I can track who pulls something for orders, and I can see the...

Jun 2022
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Director

RxAuditor provides a lot of detail on our medication dispensing units in terms of which people are...

May 2022
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Director

RxAuditor is difficult to utilize. It is hard to filter down to what we really want to find out. And...

May 2022
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Director

We are moving to another product because we just get a monthly report from RxAuditor. We could use...

Apr 2022
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Director

I don't have any communication with the vendor.

Apr 2022
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Analyst/Coordinator

RxAuditor flags individuals that we should be concerned with. The system has been more user friendly...

Mar 2022
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Analyst/Coordinator

The vendor provided us with adequate training on the system. However, that training went a little...

Mar 2022
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Analyst/Coordinator

The outcomes that we have seen since we started using the system have been improved auditing and...

Mar 2022
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Director

We just have the base RxAuditor product. We did not upgrade to RxAuditor 360 or RxAuditor...

Jan 2022
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Director

We use RxAuditor for our narcotics diversion detection at different sites to home in on any security...

Jan 2022
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Director

We have caught drug diversion using several reports in RxAuditor. We are able to catch things ahead...

Jan 2022
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Director

In the end, I really like RxAuditor; however, the product's improvement is slower than other...

Jan 2022
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Director

The vendor does a great job of providing proactive diversion monitoring. The system works really...

Jan 2022
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Director

As far as delivering new technology goes, I don't think that anything new has happened. I would have...

Jan 2022
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Director

Medacist's support has been great. They are always open to doing ongoing training. The vendor is...

Jan 2022
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Director

We only have RxAuditor Investigate partially implemented right now. I have no idea whether our...

Jan 2022
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Manager

When we got the product, someone from the vendor gave us an introduction to the product, and they...

Nov 2021
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Manager

The product just pulls our automated dispensing cabinet data, and if a particular user pulls out...

Nov 2021
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Manager

The only time we ever really asked for executive help from the vendor, the executives weren’t super...

Nov 2021
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Manager

Our automated dispensing cabinet will spit out a standard deviation report that says a nurse took...

Nov 2021
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Manager

The product gives a report with hundreds of pages, and there is no way a human being could possibly...

Nov 2021
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Manager

The product was the first instance of its kind from the vendor, and that has to say something. It...

Nov 2021
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Director

We had a lot of trouble trying to integrate our systems with RxAuditor, and Medacist hasn’t been...

Nov 2021
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Director

RxAuditor is better than not having any system in place. Without analytics, it is very difficult to...

Nov 2021
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Director

Medacist gave us the product and told us to run with it. We haven’t had any ongoing support or help...

Nov 2021
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Director

Medacist could do better at keeping an eye on anesthesiology. The documentation in that area is...

Nov 2021
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Director

Medacist keeps us up to date with upgrades and things like that. They make sure we take advantage of...

Nov 2021
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Director

The vendor will charge us for some things if we want enhanced services or to incorporate something...

Nov 2021
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Director

It is easy to log in to RxAuditor Investigate and see what our needs are. However, the product isn't...

Nov 2021
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Director

As far as the system's outcomes go, its clear and consistent metrics have been very valuable. We are...

Nov 2021
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Director

I like having the information the system provides. It helps us identify diversion, and once we have...

Nov 2021
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Director

RxAuditor Investigate is hard to learn. The vendor's help and education are pretty good, but my...

Nov 2021
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Director

If I have any questions, I can get on the line. I end up getting our representative, and they...

Nov 2021
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Director

If we have issues with a particular caregiver, the product will point that out. I constantly get...

Nov 2021
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Analyst/Coordinator

RxAuditor's problem was getting the reports our EMR needed. The issue is the fault of both the...

Nov 2021
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Analyst/Coordinator

A positive is the time it takes to turn around data. RxAuditor is particularly easy to use.

Nov 2021
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Analyst/Coordinator

There are nurse managers who want more detailed explanations, and Medacist is very gracious about...

Nov 2021
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Director

The solution's ease of use is poor, but that can be fixed with training. The vendor is very good at...

Nov 2021
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Director

I like how willing the vendor has been to reach out to us, even over the phone, when they see that...

Nov 2021
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Director

The vendor has made themselves available to our investigation staff members for training and...

Nov 2021
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Director

Of the limited companies available at the time, Medacist was the best option. They didn't have a...

Oct 2021
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Director

We haven’t been overly impressed with Medacist’s support. We had an issue with the feed getting cut...

Oct 2021
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Director

In working with Medacist, I would pay special attention to the contracting process and wording of...

Oct 2021
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Analyst/Coordinator

I have had to call Medacist quite a few times to get some changes made. If we were being charged for...

Oct 2021
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Analyst/Coordinator

RxAuditor Investigate does what the vendor said it would do. It gives us underlying users and...

Oct 2021
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Analyst/Coordinator

I can’t quite remember the pitch that Medacist gave us about the new features. Something that I was...

Oct 2021
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CEO/President

We are seeing gaps in the data we are getting and the ability to massage the data and look for...

Sep 2021
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Manager

We are using an older version of RxAuditor, and we are planning to move away from it. It is an old...

Sep 2021
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Manager

In the big picture of diversion monitoring, RxAuditor is probably about 25% of that picture. No...

Sep 2021
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Manager

We are only using RxAuditor to deal with cabinet dispensing information. We can see what is coming...

Sep 2021
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Manager

RxAuditor has to be recognized for the limitations that it has. We are driving the outcomes using...

Sep 2021
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Manager

I don’t feel like we have been nickel-and-dimed. From a customer service standpoint, Medacist has...

Sep 2021
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Manager

RxAuditor’s analytics are worrisome. We don’t sit down a person who has gone through professional...

Sep 2021
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Director

We currently use RxAuditor, but we will likely be switching soon. The tool is a trending tool that...

Aug 2021
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Director

The product has a good peer monitoring and scoring tool. It also has actionable dashboards. The main...

Aug 2021
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Director

The vendor’s main areas for improvement are EHR integration and creating less manual work for the...

Aug 2021
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Director

The vendor needs to improve their customer service. We have reached out multiple times to get...

Aug 2021
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