RxAuditor Investigate / RxAuditor
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Jackson Tate
Research Director
KLAS Research Director - Jackson Tate
 
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User Commentary

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Director

We just have the base RxAuditor product. We did not upgrade to RxAuditor 360 or RxAuditor...

Jan 2022
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Director

We use RxAuditor for our narcotics diversion detection at different sites to home in on any security...

Jan 2022
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Director

We have caught drug diversion using several reports in RxAuditor. We are able to catch things ahead...

Jan 2022
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Director

In the end, I really like RxAuditor; however, the product's improvement is slower than other...

Jan 2022
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Director

The vendor does a great job of providing proactive diversion monitoring. The system works really...

Jan 2022
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Director

As far as delivering new technology goes, I don't think that anything new has happened. I would have...

Jan 2022
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Director

Medacist's support has been great. They are always open to doing ongoing training. The vendor is...

Jan 2022
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Director

We only have RxAuditor Investigate partially implemented right now. I have no idea whether our...

Jan 2022
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Manager

When we got the product, someone from the vendor gave us an introduction to the product, and they...

Nov 2021
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Manager

The product just pulls our automated dispensing cabinet data, and if a particular user pulls out...

Nov 2021
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Manager

The only time we ever really asked for executive help from the vendor, the executives weren’t super...

Nov 2021
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Manager

Our automated dispensing cabinet will spit out a standard deviation report that says a nurse took...

Nov 2021
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Manager

The product gives a report with hundreds of pages, and there is no way a human being could possibly...

Nov 2021
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Manager

The product was the first instance of its kind from the vendor, and that has to say something. It...

Nov 2021
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Director

We had a lot of trouble trying to integrate our systems with RxAuditor, and Medacist hasn’t been...

Nov 2021
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Director

RxAuditor is better than not having any system in place. Without analytics, it is very difficult to...

Nov 2021
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Director

Medacist gave us the product and told us to run with it. We haven’t had any ongoing support or help...

Nov 2021
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Director

Medacist could do better at keeping an eye on anesthesiology. The documentation in that area is...

Nov 2021
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Director

Medacist keeps us up to date with upgrades and things like that. They make sure we take advantage of...

Nov 2021
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Director

The vendor will charge us for some things if we want enhanced services or to incorporate something...

Nov 2021
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Director

It is easy to log in to RxAuditor Investigate and see what our needs are. However, the product isn't...

Nov 2021
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Director

As far as the system's outcomes go, its clear and consistent metrics have been very valuable. We are...

Nov 2021
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Director

I like having the information the system provides. It helps us identify diversion, and once we have...

Nov 2021
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Director

RxAuditor Investigate is hard to learn. The vendor's help and education are pretty good, but my...

Nov 2021
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Director

If I have any questions, I can get on the line. I end up getting our representative, and they...

Nov 2021
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Director

If we have issues with a particular caregiver, the product will point that out. I constantly get...

Nov 2021
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Analyst/Coordinator

RxAuditor's problem was getting the reports our EMR needed. The issue is the fault of both the...

Nov 2021
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Analyst/Coordinator

A positive is the time it takes to turn around data. RxAuditor is particularly easy to use.

Nov 2021
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Analyst/Coordinator

There are nurse managers who want more detailed explanations, and Medacist is very gracious about...

Nov 2021
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Director

The solution's ease of use is poor, but that can be fixed with training. The vendor is very good at...

Nov 2021
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Director

I like how willing the vendor has been to reach out to us, even over the phone, when they see that...

Nov 2021
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Director

The vendor has made themselves available to our investigation staff members for training and...

Nov 2021
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Director

Of the limited companies available at the time, Medacist was the best option. They didn't have a...

Oct 2021
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Director

We haven’t been overly impressed with Medacist’s support. We had an issue with the feed getting cut...

Oct 2021
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Director

In working with Medacist, I would pay special attention to the contracting process and wording of...

Oct 2021
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Analyst/Coordinator

I have had to call Medacist quite a few times to get some changes made. If we were being charged for...

Oct 2021
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Analyst/Coordinator

RxAuditor Investigate does what the vendor said it would do. It gives us underlying users and...

Oct 2021
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Analyst/Coordinator

I can’t quite remember the pitch that Medacist gave us about the new features. Something that I was...

Oct 2021
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CEO/President

We are seeing gaps in the data we are getting and the ability to massage the data and look for...

Sep 2021
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Manager

We are using an older version of RxAuditor, and we are planning to move away from it. It is an old...

Sep 2021
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Manager

In the big picture of diversion monitoring, RxAuditor is probably about 25% of that picture. No...

Sep 2021
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Manager

We are only using RxAuditor to deal with cabinet dispensing information. We can see what is coming...

Sep 2021
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Manager

RxAuditor has to be recognized for the limitations that it has. We are driving the outcomes using...

Sep 2021
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Manager

I don’t feel like we have been nickel-and-dimed. From a customer service standpoint, Medacist has...

Sep 2021
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Manager

RxAuditor’s analytics are worrisome. We don’t sit down a person who has gone through professional...

Sep 2021
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Director

We currently use RxAuditor, but we will likely be switching soon. The tool is a trending tool that...

Aug 2021
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Director

The product has a good peer monitoring and scoring tool. It also has actionable dashboards. The main...

Aug 2021
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Director

The vendor’s main areas for improvement are EHR integration and creating less manual work for the...

Aug 2021
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Director

The vendor needs to improve their customer service. We have reached out multiple times to get...

Aug 2021
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Director

We are moving away from using RxAuditor as our drug diversion tool. Our contract is up for renewal....

May 2021
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Director

My organization never really embraced the way that RxAuditor was intended to be used. We couldn't...

May 2021
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Director

Medacist's service and support were fine. We didn't have any issues with them.

May 2021
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Director

RxAuditor is supposed to work by pulling the medication ID from our automated dispensing cabinet and...

May 2021
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Director

A lot of the time, RxAuditor gives us false positives. It tells us to investigate something, but if...

May 2021
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Director

We still have some time left in our contract with Medacist, but the system is not working. We aren't...

May 2021
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Director

We have been working with Medacist for a long time to fix our issue so that we can use the system,...

May 2021
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Director

I am giving very poor scores for RxAuditor, but that is basically because we can't use the system to...

May 2021
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VP/Other Executive

The vendor is proactive. They want to give us a chance to look at their new offerings, and they have...

Apr 2021
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VP/Other Executive

The system doesn't have single sign-on integration. The system requires end users to manage a...

Apr 2021
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VP/Other Executive

The vendor's tool creates a PDF that is well over 100 pages with multiple different types of...

Apr 2021
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VP/Other Executive

The vendor's folks are super responsive. The vendor does as many live training sessions as we need,...

Apr 2021
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VP/Other Executive

Our point of contact is amazing. That person is super responsive and great to work with. They always...

Apr 2021
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Manager

With the things that the vendor is providing us with today, I don't know whether I would choose this...

Apr 2021
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Manager

RxAuditor is extremely simple, but it does what it is supposed to do. I am satisfied with Medacist....

Apr 2021
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Manager

Medacist offers other solutions, but we haven't chosen those. Those solutions can't meet our needs...

Apr 2021
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Manager

It is rare that we have to reach out to Medacist's support people, but when we do, they are quick....

Apr 2021
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Manager

RxAuditor's price is really low. We are definitely getting our money's worth.

Apr 2021
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Manager

I probably wouldn't recommend this system to others. The vendor has a more updated product on the...

Apr 2021
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Analyst/Coordinator

I have nothing good to say about Medacist. We originally went with them because they had a...

Feb 2021
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Analyst/Coordinator

A few weeks before our contract expired, the vendor reached out, and we didn't have them on our...

Feb 2021
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Director

RxAuditor has a long way to go. The things that the vendor has promised, they have not really...

Feb 2021
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Director

The product is not in our long-term plans. We don't have a replacement for this product. The vendor...

Feb 2021
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Director

The vendor is trying to deliver new technology. We just have to pay for that technology. The vendor...

Feb 2021
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Director

We use RxAuditor. The product works as promoted. I just don't like the way it does. The product is...

Feb 2021
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