RxAuditor Investigate / RxAuditor
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Subject Expert
Jackson Tate
Research Director
Commentary Summary
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User Commentary
Value
RxAuditor is an incredibly useful tool that any organization should be able to use and tie into...
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Loyalty
Medacist is coming out with a reconciliation module, and we would really like to see that module. We...
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Operations
The implementation was pretty easy. Medacist delivered what we needed and was good about helping us...
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Product, Value
There are probably some features on other solutions that I would like to see in RxAuditor. We have...
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Product
When we buy systems, we need to have accrediting bodies that come in and say when we are good and...
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Loyalty, Product
I would like to see a bit more with drug diversion because as we are coming out of COVID-19, we are...
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Relationship
With RxAuditor, our representatives are changing more frequently, and that leads me to believe there...
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Product, Value
I have recommended RxAuditor because of the price point, and we work more in small or midsize...
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Product
We have caught several activities pretty early. At one of our places, we caught somebody diverting...
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Operations
A weakness is continual training or development of the software, so the vendor is always enhancing...
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Loyalty
RxAuditor is what I refer to as a generation-one diversion system. If someone were looking for a...
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Product
We appreciate some of the finer features that the product offers. The product offers some...
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Loyalty, Product
Initially, RxAuditor had a huge impact because we had not had diversion monitoring before. But as...
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Relationship
Our customer support representative is phenomenal and very responsive. That person understands the...
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Product
RxAuditor gives me an overwhelming number of false positives and never gives me any good results...
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Loyalty
We are leaving Medacist. Their tool has made zero impact; we haven't found any instances of drug...
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Relationship
I wasn't happy with the vendor's customer service team. My customer service representative was not...
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Loyalty, Relationship
From the beginning, we have not had high satisfaction with the solution. We are planning to move to...
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Loyalty
We have struggled with the system's functionalities and a high number of false positives generated...
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Product
To my knowledge, there have not been any upgrades over the past several years.
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Operations
There was training provided at our go-live, and we requested some supplemental training, but it was...
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Product, Value
There are a lot of false positives for discrepancies within RxAuditor. The system misses the things...
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Relationship
Medacist has been trying to keep promises, and based upon things I have asked, they have made...
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Operations
Medacist is willing to schedule times to train with us, but there are so many different user manuals...
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Relationship
When I have asked for things, the vendor has told me that they will push those things forward. Most...
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Value
A lot of times, things cost more because of fees, and that is enough to make us crazy, but Medacist...
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Product
RxAuditor is available to everybody. The product is web based, and it is pretty easy to get...
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Product
We use RxAuditor regularly. The information is pretty easy to use, and we provide the information...
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Relationship
Medacist will send me an email proactively if they are missing any sort of data, and Medacist will...
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Relationship
I usually find that RxAuditor is a resource to confirm suspicions. That is how I use the product....
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Loyalty
We are going to move on to another product. We have a very basic package with just the reports, and...
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Relationship
Medacist is very responsive if we ask them for training.
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Product
We upgraded to Medacist’s newer platform, and we are very happy with it. It was necessary for the...
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Value
RxAuditor Investigate has reduced our false positives. It has improved our turnaround time on...
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Loyalty, Product
I would like RxAuditor Investigate to be more robust around the procedural area. Other vendors have...
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