Commentary Summary
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User Commentary
Relationship
The product is pretty standard. MedeAnalytics’ strength is Revenue Integrity. That solution is the...
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Implementation and Training
I don't think MedeAnalytics has their ducks in a row when it comes to their implementation services....
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Interfacing and Integration
In this age and world, someone can't be just a provider or a payer. We are somewhere in between a...
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Service and Support
MedeAnalytics uses a system called Jira for tickets. When I personally get involved at the executive...
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Relationship
I don't think MedeAnalytics’ service is proactive. I have to chase the vendor a lot up front.
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Technology
MedeAnalytics talks about how they are working on acquisitions and enhancing their technology, but I...
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Future Outlook
MedeAnalytics is part of my long-term plans. Without Business Office, my revenue cycle function...
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Relationship
MedeAnalytics’ leadership is very mature and accommodating, so I have no complaints. MedeAnalytics...
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Service and Support
I don't use MedeAnalytics’ training. I don't think the vendor does a good job at knowledge...
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Functionality and Upgrades
We have done several upgrades with MedeAnalytics, and I have been extremely satisfied. The solution...
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Future Outlook
We are finding that a lot of what we use the MedeAnalytics solution for, we can do in another system...
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Service and Support
We have had great product support. We have frequent calls, and the vendor's people have been a great...
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ROI / Cost
We don't have surprise charges, but we do get an expensive invoice. That high price could possibly...
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Other Observations & Comments
We have had some questions and challenged the information we received back from MedeAnalytics. There...
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Functionality and Upgrades
We were really utilizing the MedeAnalytics solution for our work queue functionality. The business...
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Future Outlook
We are dropping MedeAnalytics' product soon. The product works. There is nothing wrong with the...
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Functionality and Upgrades
MedeAnalytics is very good at training. The issue is that we need a lot of training. The software is...
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Relationship
MedeAnalytics has been annoying to the point of irritation with their frequent contact.
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Relationship
MedeAnalytics works very hard to make sure that I get what I need based on the limitations of their...
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Technology
MedeAnalytics is working on developing a PEPPER, which is something that is new and that will help...
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Future Outlook
I am hoping after the upgrade, Business Office will meet all of our needs. In its current state, we...
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Functionality and Upgrades
In the past, we never upgraded. We didn't like upgrades because we were not using the product in the...
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Relationship
One of the big things is the product has a lot of dashboards that we haven't used. So this time...
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Service and Support
MedeAnalytic’s web support is pretty good. They are pretty present, and the support team doesn't...
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Implementation and Training
With the implementation, MedeAnalytics had a good plan, and they had timelines. They had all of that...
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ROI / Cost
Business Office serves the purpose we are using it for. We don't use the product truly as it is...
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ROI / Cost
Over the years, the product has been worth the money because we have access to data. Data is worth...
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ROI / Cost
We are paying higher costs right now and not having anything more to show for it. So in that sense,...
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Functionality and Upgrades
If another provider wanted to use Business Office in the same capacity as us, I would recommend the...
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Implementation and Training
If we want training, MedeAnalytics can provide it. Their new implementation package has so many...
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Relationship
The vendor has regular meetings to keep the implementation moving. MedeAnalytics sends notes after...
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Relationship
With some vendors, the meetings just go away after so many years. With MedeAnalytics, they make sure...
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Interfacing and Integration
Right now, the platform includes hospital billing. Once hospital billing is upgraded, we are going...
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Functionality and Upgrades
The product is good quality. The ease of use is the best part of this product. That is the reason...
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Service and Support
Our representative is really good, but I could use a more technically minded resource. The vendor...
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Functionality and Upgrades
This system has always been our go-to system. It is pretty easy to use, and it doesn’t take a whole...
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ROI / Cost
I use MedeAnalytics' solution for a reporting piece when I can't get the same level of reporting...
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Implementation and Training
MedeAnalytics insisted that we had to do an upgrade in the middle of a pandemic when we had no time...
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Relationship
Our representative from MedeAnalytics is very helpful, available, and personable. That individual is...
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ROI / Cost
MedeAnalytics avoids charging for every little thing, but the product is expensive to begin with,...
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Relationship
I don’t really care about MedeAnalytics being proactive and providing guidance. I don't want to be...
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Lessons Learned
I would recommend MedeAnalytics' product to a peer, but I would caution clients to set realistic...
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Future Outlook
There are still some reports that we use in MedeAnalytics' system, but our use of MedeAnalytics...
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Relationship
I might avoid buying MedeAnalytics' system again. We have had a lot of service issues with...
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