Revenue Cycle Management Comments

 

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Current Time Inside Cache Tag Helper: 9/27/2020 12:50:39 AM and Model.EvProductId = 212532

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User Commentary

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Manager

Service and Support

I don’t feel like I can always go into MedeAnalytics' system and just build on my own, but that is...

Sep 2020
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Analyst/Coordinator

Functionality and Upgrades

I would buy the system again for some things. We have asked whether we could buy portions of the...

Sep 2020
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Analyst/Coordinator

Relationship

The teams that the vendor assigned to us are very thorough, and our account representative is okay.

Sep 2020
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Analyst/Coordinator

Service and Support

The vendor came out with a COVID-19 dashboard pretty quickly, and that was just about when our...

Sep 2020
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Manager

Future Outlook

Things are always subject to finances, but the system is part of our long-term plans. If push came...

Sep 2020
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Manager

Functionality and Upgrades

We have seen very positive results. We have been able to increase our case-mix index, which is an...

Sep 2020
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Manager

Functionality and Upgrades

Every time I have to sign into the system, it wants me to reset the password, and I usually end up...

Sep 2020
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Manager

Service and Support

We like the system a lot; it is easy to use. We have an account representative that checks in with...

Sep 2020
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Manager

Service and Support

The vendor built a new dashboard to help us track our COVID-19 cases. They put together some new...

Sep 2020
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Manager

ROI / Cost (care and feeding)

We had the option of getting a COVID-19 thing from the audit, and it wasn’t going to be an add-on...

Sep 2020
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Manager

Implementation and Training

The implementation was good and almost seamless. The system isn’t super intuitive, but with training...

Sep 2020
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Manager

Lessons Learned

For what we use the system for, it is good. We struggle to get some of the pediatric data that we...

Sep 2020
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VP/Other Executive

Service and Support

MedeAnalytics developed a whole series of dashboards specifically for COVID-19, and I need to do an...

Sep 2020
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VP/Other Executive

Functionality and Upgrades

The system works as it was promoted to us. If it didn't, we wouldn't have gone forward with the next...

Sep 2020
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VP/Other Executive

Relationship

Enterprise Performance Manager is a great tool, and the vendor's people are good to work with. All...

Sep 2020
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Manager

Service and Support

The vendor's service is very proactive. The vendor has supported us well during the COVID-19 crisis....

Aug 2020
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Manager

Relationship

The vendor has been very professional and organized. They have been trying to get us to use a new...

Aug 2020
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Manager

ROI / Cost (care and feeding)

I would probably not buy the system again, knowing what I know now. I haven't seen a lot of changes...

Aug 2020
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Manager

ROI / Cost (care and feeding)

The vendor has been pretty good about not charging for every little thing. The vendor doesn't...

Aug 2020
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Manager

Functionality and Upgrades

It is easy to pull a report out of the system. I can pull out a predone report, and that isn't a big...

Aug 2020
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Manager

Lessons Learned

My recommendation of the product would depend on some things. The system has gone from a must-have...

Aug 2020
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VP/Other Executive

Relationship

We haven't had any issues along the way. We are a problem child as a customer, but as things become...

Aug 2020
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Manager

Service and Support

We are still partnering with MedeAnalytics, and we still have a good relationship with them outside...

Jun 2020
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Manager

Functionality and Upgrades

The new release is looking pretty good right now. The platform is very similar visually to the...

Jun 2020
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Director

Functionality and Upgrades

The solution can be a little misleading because we found out that the postdate isn’t a transaction...

Apr 2020
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Director

Service and Support

Since MedeAnalytics took the product back, we actually like it. The conference calls that we have...

Apr 2020
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Director

Relationship

We are not thrilled with the turnaround times we see with MedeAnalytics. If we find a data issue...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

For reporting, I have been happy with the solution. We have run into some issues. We put our data...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor did a pretty significant upgrade a few years ago. There were a number of issues with...

Apr 2020
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VP/Other Executive

Other Observations & Comments

We are at a crossroads when it comes to MedeAnalytics. From an organizational level, we are moving...

Feb 2020
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VP/Other Executive

Technology

We moved to MedeAnalytics’ standard Business Office program as we implemented another vendor, and...

Feb 2020
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Director

Relationship

When MedeAnalytics and Business Office changed ownership recently, we determined that there had been...

Oct 2019
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Director

Other Observations & Comments

MedeAnalytics's product isn't unique. This kind of product has become commoditized. There are so...

Oct 2019
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Director

Relationship

Our perspective of the new leadership has largely been negative. There needs to be a conversation...

Oct 2019
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Director

Relationship

Our experience with MedeAnalytics hasn't been positive. It has been challenging. I interact with a...

Oct 2019
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Director

Other Observations & Comments

One positive thing about MedeAnalytics is that they have stabilized the platform. The platform...

Oct 2019
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Director

Relationship

MedeAnalytics has an open-architecture platform, while all of the other providers and suppliers have...

Oct 2019
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Manager

Implementation and Training

I love that MedeAnalytics offers eLearning training. That is better for end users because they can...

Aug 2019
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Manager

Relationship

MedeAnalytics' team doesn't always communicate as clearly with each other as our group does on the...

Aug 2019
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Manager

Implementation and Training

We were pretty happy with the implementation timeline for MedeAnalytics's product as the timeline...

Aug 2019
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Director

Other Observations & Comments

Other vendors' products in the market can do the same things that the MedeAnalytics product can, so...

Jul 2019
 Helpful

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Director

Other Observations & Comments

We are trying to figure out how MedeAnalytics will fit into the market because another vendor out...

Jul 2019
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Director

Service and Support

We would definitely buy the product again. We were able to get up to speed in the system very...

Jul 2019
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Manager

Relationship

The work that we have done with the vendor to really customize the application would be the main...

Jul 2019
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Manager

Sales and Contracting

We worked through a lot of things with the vendor and negotiated pretty good contracts. When we need...

Jul 2019
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Manager

Service and Support

One thing to improve is the QA process. Going live with little to no bugs is critical.

Jul 2019
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Manager

Service and Support

Historically, MedeAnalytics hasn’t always come out with new things and better technology, but that...

Jul 2019
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Manager

Service and Support

Our experience regarding service is a lot of reactive work. We end up going to the vendor with a lot...

Jul 2019
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Manager

ROI / Cost (care and feeding)

We should be getting more for what we are paying. With the quality of the product, we shouldn’t have...

Jul 2019
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Manager

Other Observations & Comments

MedeAnalytics started with a different mindset around product development and product launch. As...

Jul 2019
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Manager

Functionality and Upgrades

We decided on the MedeAnalytics system based on its functionality, design, and ease of use. We...

Jul 2019
 Helpful

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Manager

Service and Support

We haven't had any issues with MedeAnalytics related to promises that aren't kept. Revenue Cycle...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

The tracking software is awesome. We wouldn't have survived if we didn't have some kind of method...

Jul 2019
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Manager

Functionality and Upgrades

I don't ever have a problem with using the product after MedeAnalytics updates the version.

Jul 2019
 Helpful

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Manager

Implementation and Training

MedeAnalytics' staff members come on-site for training when we need it. They do a good job, and we...

Jul 2019
 Helpful

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Manager

Functionality and Upgrades

MedeAnalytics' product is so comprehensive, and we probably are barely scratching the surface of...

Jul 2019
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Manager

Functionality and Upgrades

There are probably some auditing features that MedeAnalytics could make better. It would be nice if...

Jul 2019
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Manager

Service and Support

MedeAnalytics' product is a work in progress. MedeAnalytics shares any suggestions with their...

Jul 2019
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Manager

ROI / Cost (care and feeding)

We definitely get our money's worth from MedeAnalytics' product. We wouldn't be able to do our...

Jul 2019
 Helpful

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Manager

Relationship

With all of the mergers and acquisitions, we have had an awful lot of changes in representatives....

Jul 2019
 Helpful

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Manager

Other Observations & Comments

It would be awesome if MedeAnalytics had a think tank of real users to help MedeAnalytics develop...

Jul 2019
 Helpful

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Manager

Interfacing and Integration

Overall, we are very satisfied with MedeAnalytics' ability to integrate their product. They...

Jul 2019
 Helpful

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Manager

Service and Support

Every now and then, unexpected things pop up on either our side or MedeAnalytics' side, but those...

Jun 2019
 Helpful

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Manager

Relationship

We haven't received any formal training from MedeAnalytics. We have regular calls with their account...

Jun 2019
 Helpful

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Manager

Functionality and Upgrades

Revenue Cycle Management doesn't have as many filtering or query-building abilities as we would like...

Jun 2019
 Helpful

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Manager

Other Observations & Comments

When we move to MedeAnalytics' new platform, we will probably need more executive involvement to get...

Jun 2019
 Helpful

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VP/Other Executive

Service and Support

The updates from MedeAnalytics are going well. MedeAnalytics keeps us updated on what is coming down...

Jun 2019
 Helpful

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VP/Other Executive

Implementation and Training

Initially, some follow-up things needed to be done after the implementation. Enterprise Performance...

Jun 2019
 Helpful

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VP/Other Executive

Future Outlook

I hope our satisfaction will be the same next year, if not higher, just based on MedeAnalytics'...

Jun 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

Enterprise Performance Manager is a reporting platform that we can feed data into. The platform...

Jun 2019
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VP/Other Executive

Relationship

I would absolutely buy Enterprise Performance Manager again. MedeAnalytics is a good business...

Jun 2019
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VP/Other Executive

Service and Support

MedeAnalytics has kept their promises. MedeAnalytics follows up on things they are supposed to do.

Jun 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

MedeAnalytics hasn't nickel-and-dimed us. They have actually pushed us to use everything. We don't...

Jun 2019
 Helpful

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VP/Other Executive

Service and Support

When we chose Enterprise Performance Manager, we were looking to create custom builds and have...

Jun 2019
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VP/Other Executive

Functionality and Upgrades

Enterprise Performance Manager has a lot of drop-down menus. People don't really like that.

Jun 2019
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Manager

Functionality and Upgrades

We don't use the platform every day, but the issues that we have are super annoying. When we have to...

Jun 2019
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Manager

Relationship

Revenue Cycle Management is struggling in the pediatrics and high-performance-computing areas. The...

Jun 2019
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Director

Functionality and Upgrades

We have been having problems with the conversion to the new system in terms of data accuracy. I have...

Jun 2019
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Director

Service and Support

There has been a lack of communication. The discussion has been disjointed. We don’t seem to be...

Jun 2019
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Director

ROI / Cost (care and feeding)

There hasn’t been an issue with money. We pay MedeAnalytics a flat fee.

Jun 2019
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Director

Service and Support

We are using a portal from MedeAnalytics, and that tool is very useful. But MedeAnalytics is trying...

Jun 2019
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Director

Functionality and Upgrades

We have been having some major problems with the new upgrade. We have a claims-processing system,...

Jun 2019
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Director

Service and Support

MedeAnalytics tries to help when we complain, but other than that, I don’t really see them taking...

Jun 2019
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Director

Relationship

I want MedeAnalytics to come visit us and get to know us. They haven’t really taken the time to get...

Jun 2019
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Director

Relationship

For years, we dealt with another vendor for data mining. Then MedeAnalytics took over. We always...

Jun 2019
 Helpful