Revenue Cycle Management
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Mark Allphin
Vice President of Sales
KLAS Vice President of Sales - Mark Allphin
 
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User Commentary

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VP/Other Executive

Relationship

The product is pretty standard. MedeAnalytics’ strength is Revenue Integrity. That solution is the...

Sep 2022
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VP/Other Executive

Implementation and Training

I don't think MedeAnalytics has their ducks in a row when it comes to their implementation services....

Sep 2022
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VP/Other Executive

Interfacing and Integration

In this age and world, someone can't be just a provider or a payer. We are somewhere in between a...

Sep 2022
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VP/Other Executive

Service and Support

MedeAnalytics uses a system called Jira for tickets. When I personally get involved at the executive...

Sep 2022
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VP/Other Executive

Relationship

I don't think MedeAnalytics’ service is proactive. I have to chase the vendor a lot up front.

Sep 2022
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VP/Other Executive

Technology

MedeAnalytics talks about how they are working on acquisitions and enhancing their technology, but I...

Sep 2022
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VP/Other Executive

Future Outlook

MedeAnalytics is part of my long-term plans. Without Business Office, my revenue cycle function...

Sep 2022
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VP/Other Executive

Relationship

MedeAnalytics’ leadership is very mature and accommodating, so I have no complaints. MedeAnalytics...

Sep 2022
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VP/Other Executive

Service and Support

I don't use MedeAnalytics’ training. I don't think the vendor does a good job at knowledge...

Sep 2022
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Director

Functionality and Upgrades

We have done several upgrades with MedeAnalytics, and I have been extremely satisfied. The solution...

Sep 2022
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Director

Future Outlook

We are finding that a lot of what we use the MedeAnalytics solution for, we can do in another system...

Sep 2022
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Director

Service and Support

We have had great product support. We have frequent calls, and the vendor's people have been a great...

Sep 2022
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Director

ROI / Cost (care and feeding)

We don't have surprise charges, but we do get an expensive invoice. That high price could possibly...

Sep 2022
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Director

Other Observations & Comments

We have had some questions and challenged the information we received back from MedeAnalytics. There...

Sep 2022
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Director

Functionality and Upgrades

We were really utilizing the MedeAnalytics solution for our work queue functionality. The business...

Sep 2022
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Manager

Future Outlook

We are dropping MedeAnalytics' product soon. The product works. There is nothing wrong with the...

Sep 2022
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Manager

Functionality and Upgrades

MedeAnalytics is very good at training. The issue is that we need a lot of training. The software is...

Sep 2022
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Manager

Relationship

MedeAnalytics has been annoying to the point of irritation with their frequent contact.

Sep 2022
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Manager

Relationship

MedeAnalytics works very hard to make sure that I get what I need based on the limitations of their...

Sep 2022
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Manager

Technology

MedeAnalytics is working on developing a PEPPER, which is something that is new and that will help...

Sep 2022
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Director

Future Outlook

I am hoping after the upgrade, Business Office will meet all of our needs. In its current state, we...

Jul 2022
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Director

Functionality and Upgrades

In the past, we never upgraded. We didn't like upgrades because we were not using the product in the...

Jul 2022
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Director

Relationship

One of the big things is the product has a lot of dashboards that we haven't used. So this time...

Jul 2022
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Director

Service and Support

MedeAnalytic’s web support is pretty good. They are pretty present, and the support team doesn't...

Jul 2022
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Director

Implementation and Training

With the implementation, MedeAnalytics had a good plan, and they had timelines. They had all of that...

Jul 2022
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Director

ROI / Cost (care and feeding)

Business Office serves the purpose we are using it for. We don't use the product truly as it is...

Jul 2022
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Director

ROI / Cost (care and feeding)

Over the years, the product has been worth the money because we have access to data. Data is worth...

Jul 2022
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Director

ROI / Cost (care and feeding)

We are paying higher costs right now and not having anything more to show for it. So in that sense,...

Jul 2022
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Director

Functionality and Upgrades

If another provider wanted to use Business Office in the same capacity as us, I would recommend the...

Jul 2022
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Director

Implementation and Training

If we want training, MedeAnalytics can provide it. Their new implementation package has so many...

Jul 2022
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Director

Relationship

The vendor has regular meetings to keep the implementation moving. MedeAnalytics sends notes after...

Jul 2022
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Director

Relationship

With some vendors, the meetings just go away after so many years. With MedeAnalytics, they make sure...

Jul 2022
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Director

Interfacing and Integration

Right now, the platform includes hospital billing. Once hospital billing is upgraded, we are going...

Jul 2022
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Director

Functionality and Upgrades

The product is good quality. The ease of use is the best part of this product. That is the reason...

Jul 2022
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Manager

Service and Support

Our representative is really good, but I could use a more technically minded resource. The vendor...

May 2022
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Manager

Functionality and Upgrades

This system has always been our go-to system. It is pretty easy to use, and it doesn’t take a whole...

May 2022
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Director

ROI / Cost (care and feeding)

I use MedeAnalytics' solution for a reporting piece when I can't get the same level of reporting...

Apr 2022
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Director

Implementation and Training

MedeAnalytics insisted that we had to do an upgrade in the middle of a pandemic when we had no time...

Apr 2022
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Director

Relationship

Our representative from MedeAnalytics is very helpful, available, and personable. That individual is...

Apr 2022
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Director

ROI / Cost (care and feeding)

MedeAnalytics avoids charging for every little thing, but the product is expensive to begin with,...

Apr 2022
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Director

Relationship

I don’t really care about MedeAnalytics being proactive and providing guidance. I don't want to be...

Apr 2022
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Director

Lessons Learned

I would recommend MedeAnalytics' product to a peer, but I would caution clients to set realistic...

Apr 2022
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VP/Other Executive

Future Outlook

There are still some reports that we use in MedeAnalytics' system, but our use of MedeAnalytics...

Mar 2022
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VP/Other Executive

Relationship

I might avoid buying MedeAnalytics' system again. We have had a lot of service issues with...

Mar 2022
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Manager

Service and Support

MedeAnalytics replaces their representatives constantly. We have been through several...

Feb 2022
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Manager

Service and Support

MedeAnalytics always makes reports for me, so I have never gotten good at making them myself. I...

Feb 2022
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Manager

Future Outlook

We will be looking to replace the solution in the future, but we don't have a replacement for it...

Feb 2022
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Manager

Functionality and Upgrades

Features that were promised in MedeAnalytics Business Office just haven't seemed to function as...

Jan 2022
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Manager

Implementation and Training

The data validation took much longer than scheduled during the implementation. Some of that had to...

Jan 2022
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