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Revenue Cycle Management Commentary
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

Product, Value

I really like the product. It works. It is much easier to manipulate things in Revenue Integrity...

Mar 2024
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(0)
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Manager

Culture, Relationship

We loved the vendor's former model of customer service and how they helped us set up reports. Their...

Mar 2024
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Manager

Culture, Value

Apart from the vendor's add-on costs for their new customer service model, I do not feel...

Mar 2024
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Manager

Operations

The quality of the vendor's training has changed. They have done a complete 180. Before, the vendor...

Mar 2024
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Manager

Relationship

The vendor's support team is pretty responsive. When we talk to them about our unhappiness with...

Mar 2024
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Manager

Operations, Product

The vendor has a lot of new technology. They are developing their products well for the revenue...

Mar 2024
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Director

Culture, Relationship

We have a fantastic contract manager from MedeAnalytics. We have regular calls with them to touch...

Nov 2023
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(0)
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Director

Product

The system is very visual and will guide users through it, so the product is easy for our end users...

Nov 2023
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(0)
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Director

Loyalty, Product

We are looking for some increased automation abilities, particularly when it comes to reducing...

Nov 2023
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(0)
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Director

Relationship, Operations

We have had a couple of problems when we have had go-lives or issues that have occurred on weekends...

Nov 2023
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Manager

Operations

Implementing Business Office was really tough because the vendor didn't have any experience with our...

Nov 2023
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Manager

Operations

The vendor's training was limited. We did most of our own training as we learned the system. The...

Nov 2023
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Manager

Relationship, Operations

We struggle to keep a consistent support team, so we are retraining people on our system and build...

Nov 2023
||
(0)
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Manager

Product, Value

Having the ability to create dashboards and trends in the product has really helped us decrease our...

Nov 2023
||
(0)
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Manager

Product, Value

We recently brought the system to our clinical side. Having that information at our fingertips has...

Nov 2023
||
(0)
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Manager

Product

I like how quickly the product works. I have a lot of data essentially at my fingertips. I can run...

Nov 2023
||
(0)
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Manager

Relationship

We have all had a positive experience with the vendor. We have a close relationship with our...

Nov 2023
||
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Manager

Relationship

We have had some calls with the vendor where we have talked about some functionality improvements...

Nov 2023
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(0)
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Director

Relationship, Operations

Our upgrade with MedeAnalytics is taking forever. For example, during testing, we might find an...

Oct 2023
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(0)
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Director

Operations, Product

The vendor’s selling point is that the product is very easy to use. With other products, if I don’t...

Oct 2023
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(0)
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Director

Relationship

The vendor is very good about solving our problems, so I haven't had to escalate anything. They are...

Oct 2023
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(0)
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Director

Loyalty

We have been with MedeAnalytics for a very long time, so it is hard for me to evaluate their...

Oct 2023
||
(0)
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VP/Other Executive

Operations

There is a divide between the product and implementation teams, and oftentimes those two teams don't...

Sep 2023
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(0)
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VP/Other Executive

Relationship, Product

Business Office is very user friendly in terms of operational people being able to dig down and help...

Sep 2023
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(0)
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VP/Other Executive

Relationship

The vendor has brought in new leaders, and those people are catching up with the market. When an...

Sep 2023
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(0)
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Director

Product

MedeAnalytics has kept their promise on the acute side. That product works really well. The revenue...

Sep 2023
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(0)
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Manager

Relationship

MedeAnalytics has a good support system. We have regular meetings with the vendor, which can be at...

Jul 2023
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(0)
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Manager

Operations, Product, Value

MedeAnalytics' program is a nice program for people in patient financial services if they can afford...

Jul 2023
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(0)
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Manager

Product

MedeAnalytics' product has been helpful because it has simpler data mining than other products. It...

Jul 2023
||
(0)
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Manager

Value

MedeAnalytics' product is expensive for what we use it for. The vendor does not have a straight fee...

Jul 2023
||
(0)
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Director

Value

MedeAnalytics does not nickel-and-dime with us because they charge for everything in an up-front...

Jul 2023
||
(0)
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Director

Loyalty

The product is easy to use. The long-term plan with MedeAnalytics is up in the air at the moment,...

Jul 2023
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(0)
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Director

Relationship, Product

MedeAnalytics should let their users update custom groupings or metrics on their own instead of...

Jun 2023
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(0)
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Director

Operations

MedeAnalytics' training isn't great because we purchased the system to use it for ad hoc reporting,...

Jun 2023
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(0)
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Director

Relationship

MedeAnalytics is very responsive. If I have issues, I can report them to the vendor, but the vendor...

Jun 2023
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(0)
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Director

Relationship, Product

MedeAnalytics' new website has some bugs and issues that they are working through. It doesn't...

Jun 2023
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(0)
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Director

Product

MedeAnalytics has ad hoc reports. It is quick and easy to filter those reports down to what we need.

Jun 2023
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(0)
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Director

Loyalty, Operations, Product

The system hasn't been fully implemented, and it has been years since we got it. Certain things...

Jun 2023
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(0)
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Director

Relationship, Product

The vendor hasn’t given us new technology that has met our needs. They haven’t adapted at all. The...

May 2023
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(0)
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Director

Operations, Product

When I try to play around with the product, the related database is so large that it slows down the...

May 2023
||
(0)
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Director

Product

Revenue Integrity doesn't integrate well. We go to it occasionally to gather information, but we...

May 2023
||
(0)
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Director

Product

The product organizes secondary diagnoses inflexibly. If I take a look at a specific DRG, I can see...

May 2023
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(0)
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Director

Product

The product provides a unique viewpoint on our data and serves as a nice confirmation of our other...

May 2023
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(0)
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Director

Product

The product is malleable, and we can do a lot with simple clicks, but it is such a complex tool that...

May 2023
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(0)
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Director

Relationship

The vendor is not proactive. They mostly react to our requests or problems.

May 2023
||
(0)
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