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KLAS Research Director - Ryan Pretnik
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User Commentary

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VP/Other Executive

Functionality and Upgrades

MedeAnalytics is willing to make our data analytics stronger. With that being said, MedeAnalytics...

Dec 2020
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Manager

Functionality and Upgrades

I like that the product is flexible and that we can make it work in the way we need it to. The...

Dec 2020
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Manager

Relationship

Our initial implementation and introduction to Business Office didn't go as planned. Part of that...

Dec 2020
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Manager

Interfacing and Integration

I would really like to see MedeAnalytics take a step forward on integration into the EMR. That would......

Dec 2020
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VP/Other Executive

ROI / Cost (care and feeding)

We are getting every penny's worth out of our investment. I am able to have my analysts work on...

Nov 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I would absolutely recommend MedeAnalytics in a heartbeat. They have the opportunity to improve in......

Nov 2020
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VP/Other Executive

Functionality and Upgrades

MedeAnalytics could be better at providing provider-centric solutions. The world is moving toward...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

MedeAnalytics has an opportunity around how many people are required to do data extraction. We have......

Nov 2020
(0)
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VP/Other Executive

Relationship

MedeAnalytics has kept their promises. In fact, I have milked more out of them than I have needed to.......

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I would rate the ease of use high. The business people in our organization use the system. It is...

Nov 2020
(0)
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VP/Other Executive

Other Observations & Comments

I don't give perfect scores to anyone because there is always room for improvement. We live in a...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

I would rate the vendor high for delivering new technology. They have a quarterly innovation cycle......

Nov 2020
(0)
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VP/Other Executive

Future Outlook

We are moving over to the new platform. The system brings a lot of new features, functionality, and......

Nov 2020
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor doesn't charge for every little thing. They don't have a regular model. The vendor is...

Nov 2020
(0)
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VP/Other Executive

Interfacing and Integration

We were able to set the system up to integrate with our centralized strategy, and the system works......

Nov 2020
(0)
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VP/Other Executive

Relationship

We have not come across any issues where we have needed MedeAnalytics' support and they have not...

Nov 2020
(0)
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Manager

Service and Support

I like that MedeAnalytics is responsive to what we ask for. They are trying to be proactive and seek......

Oct 2020
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Manager

Other Observations & Comments

I would like to see some improvements to MedeAnalytic's audit tool, but that goes across the board......

Oct 2020
(0)
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Manager

Service and Support

MedeAnalytics has made good strides in improving their reporting functionality. I am super happy...

Oct 2020
(0)
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Manager

Service and Support

I don’t feel like I can always go into MedeAnalytics' system and just build on my own, but that is......

Sep 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I would buy the system again for some things. We have asked whether we could buy portions of the...

Sep 2020
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Analyst/Coordinator

Relationship

The teams that the vendor assigned to us are very thorough, and our account representative is okay.

Sep 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor came out with a COVID-19 dashboard pretty quickly, and that was just about when our...

Sep 2020
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Manager

Future Outlook

Things are always subject to finances, but the system is part of our long-term plans. If push came......

Sep 2020
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Manager

Functionality and Upgrades

We have seen very positive results. We have been able to increase our case-mix index, which is an...

Sep 2020
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Manager

Functionality and Upgrades

Every time I have to sign into the system, it wants me to reset the password, and I usually end up......

Sep 2020
(0)
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Manager

Service and Support

We like the system a lot; it is easy to use. We have an account representative that checks in with......

Sep 2020
(0)
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Manager

Service and Support

The vendor built a new dashboard to help us track our COVID-19 cases. They put together some new...

Sep 2020
(0)
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Manager

ROI / Cost (care and feeding)

We had the option of getting a COVID-19 thing from the audit, and it wasn’t going to be an add-on...

Sep 2020
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Manager

Implementation and Training

The implementation was good and almost seamless. The system isn’t super intuitive, but with training......

Sep 2020
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Manager

Lessons Learned

For what we use the system for, it is good. We struggle to get some of the pediatric data that we...

Sep 2020
(0)
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VP/Other Executive

Service and Support

MedeAnalytics developed a whole series of dashboards specifically for COVID-19, and I need to do an......

Sep 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The system works as it was promoted to us. If it didn't, we wouldn't have gone forward with the next......

Sep 2020
(0)
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VP/Other Executive

Relationship

Enterprise Performance Manager is a great tool, and the vendor's people are good to work with. All......

Sep 2020
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Manager

Service and Support

The vendor's service is very proactive. The vendor has supported us well during the COVID-19 crisis.......

Aug 2020
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Manager

Relationship

The vendor has been very professional and organized. They have been trying to get us to use a new...

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

I would probably not buy the system again, knowing what I know now. I haven't seen a lot of changes......

Aug 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor has been pretty good about not charging for every little thing. The vendor doesn't...

Aug 2020
(0)
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Manager

Functionality and Upgrades

It is easy to pull a report out of the system. I can pull out a predone report, and that isn't a big......

Aug 2020
(0)
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Manager

Lessons Learned

My recommendation of the product would depend on some things. The system has gone from a must-have......

Aug 2020
(0)
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VP/Other Executive

Relationship

We haven't had any issues along the way. We are a problem child as a customer, but as things become......

Aug 2020
(0)
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Manager

Service and Support

We are still partnering with MedeAnalytics, and we still have a good relationship with them outside......

Jun 2020
(0)
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Manager

Functionality and Upgrades

The new release is looking pretty good right now. The platform is very similar visually to the...

Jun 2020
(0)
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Director

Functionality and Upgrades

The solution can be a little misleading because we found out that the postdate isn’t a transaction......

Apr 2020
(0)
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Director

Service and Support

Since MedeAnalytics took the product back, we actually like it. The conference calls that we have...

Apr 2020
(0)
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Director

Relationship

We are not thrilled with the turnaround times we see with MedeAnalytics. If we find a data issue...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

For reporting, I have been happy with the solution. We have run into some issues. We put our data...

Apr 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor did a pretty significant upgrade a few years ago. There were a number of issues with...

Apr 2020
(0)
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VP/Other Executive

Other Observations & Comments

We are at a crossroads when it comes to MedeAnalytics. From an organizational level, we are moving......

Feb 2020
(0)
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VP/Other Executive

Technology

We moved to MedeAnalytics’ standard Business Office program as we implemented another vendor, and...

Feb 2020
(0)
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