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Commentary Summary

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User Commentary

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Director

Service and Support

The conversion process into the archive solution has been really trying. We have had a lot of bumps...

Dec 2020
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Director

Relationship

It has been really hard to get any movement or escalation from MediQuant or to get ahold of anybody...

Dec 2020
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Director

Functionality and Upgrades

DataArk is pretty user friendly. Once the data is there, our end users don't seem to have a lot of...

Dec 2020
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Director

Service and Support

The vendor doesn't promote anything or try to reach out to support us in any way. We wish that they...

Dec 2020
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Manager

Other Observations & Comments

We will probably keep DataArk indefinitely because we have to keep things available for various...

Dec 2020
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Manager

Functionality and Upgrades

The data that we need access to within our financial world is very easy. We can print statements. We...

Dec 2020
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Manager

Relationship

With any technology or workflow challenges, MediQuant has always been forthcoming to assert...

Dec 2020
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Manager

Functionality and Upgrades

We had a multitude of systems with which we archived a lot of data. MediQuant's process was well...

Dec 2020
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Manager

Functionality and Upgrades

The data was stored in the cloud. There was the option to store the data either in the cloud or...

Dec 2020
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Manager

Functionality and Upgrades

We had a boatload of data. While we were going through the process, it was challenging to get data...

Dec 2020
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Manager

Other Observations & Comments

Now, there is very little care and feeding from the vendor. There are some reports that our...

Dec 2020
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Manager

Implementation and Training

There wasn't very much ongoing training, but the initial training was on point. MediQuant conducted...

Dec 2020
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Manager

Functionality and Upgrades

We went through an RFP process to select MediQuant. The upgrades have been nonevents, and it has...

Dec 2020
 Helpful

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Director

ROI / Cost (care and feeding)

MediQuant wants to deliver new technology to us, but they are not there yet. MediQuant is doing the...

Dec 2020
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Director

ROI / Cost (care and feeding)

For the price we pay, I feel like MediQuant does nickel-and-dime. We are looking for the vendor to...

Dec 2020
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Manager

Functionality and Upgrades

DataArk is a web application, so MediQuant essentially runs the software and keeps it up to date....

Dec 2020
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Manager

Implementation and Training

We get what we pay for. In our case specifically, MediQuant’s implementation services are fantastic....

Dec 2020
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Director

ROI / Cost (care and feeding)

Due to pricing alone, if I were recommending a solution to a friend, I would route the friend...

Nov 2020
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Director

Future Outlook

MediQuant is not part of our long-term plans; we have transitioned to another vendor. Our archival...

Nov 2020
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Director

Implementation and Training

Most of the vendor’s training just relies on the clients doing their own training.

Nov 2020
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Director

Functionality and Upgrades

Our new platform has more robust features and functions to be able to access our legacy EMR data...

Nov 2020
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Manager

Relationship

MediQuant keeps their promises to the best of their ability. In some instances, because of the wide...

Nov 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We have made some changes to the contract that MediQuant signed up front, but I don’t see MediQuant...

Nov 2020
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Manager

Implementation and Training

I definitely see opportunities for improvement with the implementation services in comparison to how...

Nov 2020
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Manager

Service and Support

MediQuant's ongoing support is responsive. There has been no impact for us regarding COVID-19. We...

Nov 2020
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Manager

Functionality and Upgrades

We are coming from a clinical EMR, and the EMR itself has very sophisticated applications that have...

Nov 2020
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Manager

Functionality and Upgrades

We use MediQuant’s module for housing the legal medical records for one of our facilities, so we...

Nov 2020
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Manager

Relationship

As far as proactive service goes, it comes down to communication. We have had conversations with the...

Nov 2020
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Manager

Functionality and Upgrades

DataArk serves its purpose; it gives us the ability to move all the different databases into a...

Nov 2020
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Manager

Future Outlook

Our satisfaction might change in a year from now. I do see our satisfaction going up as people get...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor needs to have the right strategy to deploy upgrades because we have had a couple of...

Nov 2020
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Analyst/Coordinator

Service and Support

I had issues with MediQuant’s support before they scaled up their support level. However, they...

Nov 2020
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Analyst/Coordinator

Future Outlook

MediQuant currently is improving. They still have some issues here and there. They are slowly...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

One thing that MediQuant needs is better transitions. When we migrate legacy systems into DataArk,...

Nov 2020
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Analyst/Coordinator

Functionality and Upgrades

During the transition, MediQuant just put all the data in the end product and didn’t consider who...

Nov 2020
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Analyst/Coordinator

Service and Support

We had a situation where we had a hyperlink in the system. We could click on the hyperlink to...

Nov 2020
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Analyst/Coordinator

Relationship

The product is good, but the support is not great. MediQuant keeps 75% of their promises but not...

Nov 2020
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Manager

Functionality and Upgrades

We love DataArk. It is intuitive and super easy to use. It does everything that we need it to do....

Nov 2020
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Manager

Functionality and Upgrades

The tool works exactly as the vendor told us it would. It hasn't broken since we bought it. The...

Nov 2020
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Manager

Service and Support

The vendor has kept all their promises. They have done everything that they were contracted for and...

Nov 2020
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Manager

Functionality and Upgrades

The vendor sends out training materials, but we don't need very much. Most of the updates are just...

Nov 2020
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Manager

Functionality and Upgrades

DataArk does support our integration goals. We can generate claims and bring in claims files. When...

Nov 2020
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Manager

Functionality and Upgrades

The system hasn't broken in the time that we have had it. We do regular updates, and the system...

Nov 2020
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Manager

Functionality and Upgrades

DataArk does everything that we ask it to do. It has features that we don't necessarily need, but it...

Nov 2020
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Manager

Service and Support

MediQuant has a support portal where we can log tickets and queue them up. We have SLAs as part of...

Nov 2020
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Manager

Functionality and Upgrades

MediQuant does updates, and we haven't had any problems from a security standpoint. That is the only...

Nov 2020
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Manager

ROI / Cost (care and feeding)

The tool is very inexpensive. The implementation was expensive because there was a lot of data...

Nov 2020
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Manager

Functionality and Upgrades

We really haven’t had a whole lot of issues with MediQuant. We switched to an SSO solution a while...

Nov 2020
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Manager

Functionality and Upgrades

We didn’t have a whole lot of training. It was pretty basic. The product is fairly easy to use. Some...

Nov 2020
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Manager

ROI / Cost (care and feeding)

The product works basically as promoted. The product quality is not bad. We have had discussions...

Nov 2020
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Manager

Functionality and Upgrades

In terms of delivering new technology, every once in a while, we get an update. But we don't get...

Nov 2020
 Helpful

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Manager

Sales and Contracting

We don’t really have executive involvement except on contracting. Sometimes the contracting is a...

Nov 2020
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Manager

Other Observations & Comments

DataArk is a good solution. One struggle we had early on was we had to find our own extraction...

Nov 2020
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Manager

Sales and Contracting

I don’t really see my satisfaction changing in a year from now. We don’t have any projects coming...

Nov 2020
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VP/Other Executive

Other Observations & Comments

The process to get where we needed with DataArk was much more difficult than we were anticipating....

Nov 2020
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VP/Other Executive

Functionality and Upgrades

Getting things done took a while, but I think MediQuant did keep all of their promises. Looking back...

Nov 2020
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VP/Other Executive

Interfacing and Integration

We click on a link within our EMR, and that link takes us to the experience. That is not integrated...

Nov 2020
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VP/Other Executive

Functionality and Upgrades

I am not sure about the delivery of new technology. We have the most up-to-date version, and the...

Nov 2020
 Helpful

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VP/Other Executive

Other Observations & Comments

MediQuant needs to make sure that they have people on their end that can help with the validation...

Nov 2020
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VP/Other Executive

ROI / Cost (care and feeding)

I don't believe MediQuant charged us for every little thing. My old boss was in charge of that part,...

Nov 2020
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

I probably talked to about a dozen different archiving vendors when we were doing this search. When...

Nov 2020
 Helpful

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Manager

Relationship

The training and implementation from MediQuant were good. We have a good relationship with...

Nov 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

DataArk is expensive, but it mitigates risk, and that helps us get our money’s worth.

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

DataArk is easy to use from an end-user perspective. The integration is absolutely meeting our...

Nov 2020
 Helpful

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Manager

Other Observations & Comments

As a long-time MediQuant customer, we are now being charged for certain things that previously...

Nov 2020
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Manager

Functionality and Upgrades

MediQuant could improve their reporting. They have canned reports that don’t always meet our needs....

Nov 2020
 Helpful

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Manager

Functionality and Upgrades

There aren’t any complaints. DataArk is a good system. The vendor has been responsive and very...

Aug 2020
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Manager

Service and Support

MediQuant’s support is outstanding. They have a nice ticketing system, so we can easily place a...

Jun 2020
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Manager

Functionality and Upgrades

MediQuant does upgrades for us. They partner with someone on my team, and we are on a schedule. We...

Jun 2020
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Manager

Relationship

MediQuant’s people make MediQuant great. They are willing to partner with our organization to...

Jun 2020
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Manager

Other Observations & Comments

Data archiving is still not an exact science in terms of what needs to be archived; that has always...

Jun 2020
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Manager

Service and Support

MediQuant has truth tellers; they keep their promises. We have been very lucky to have very good salespeople....

Jun 2020
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Manager

Service and Support

MediQuant does an outstanding job. They are a very well-run company. We have one person that we deal...

Jun 2020
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Manager

Service and Support

An early struggle with MediQuant was that it was difficult to get enough resources to keep up. They...

Jun 2020
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Manager

Functionality and Upgrades

MediQuant has been very willing to talk through process improvements in terms of what is working and...

Jun 2020
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Manager

Service and Support

MediQuant was very flexible with scheduling. They quickly moved to get their staff working from...

Jun 2020
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Manager

ROI / Cost (care and feeding)

MediQuant charges us a whole bunch up front, and then they stick to the price. Archiving is not...

Jun 2020
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Manager

Functionality and Upgrades

I can comfortably say that I have never been in the application. I have seen demos and training...

Jun 2020
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Manager

Functionality and Upgrades

I would like to see MediQuant do more work with SSO functionality. They don’t have a robust SSO...

Jun 2020
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Manager

Service and Support

MediQuant has been very supportive during the COVID-19 crisis. MediQuant is doing archival work for...

Jun 2020
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Manager

Functionality and Upgrades

Overall, we are very satisfied with the solution. MediQuant is very responsive to our requests....

Jun 2020
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Manager

ROI / Cost (care and feeding)

For the projects that we have live, there were no additional costs. We ran into some items on the...

Jun 2020
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Manager

Functionality and Upgrades

For a couple of items, we are converting data and would like to be able to see certain functionality...

Jun 2020
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Manager

Functionality and Upgrades

The system has some financial functionality gaps, and some of those are being worked on through...

Jun 2020
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Manager

Service and Support

Whenever we have had a support question or have needed assistance, MediQuant has been very...

Jun 2020
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Analyst/Coordinator

Other Observations & Comments

In the beginning, MediQuant was very informative about upgrades; the vendor emailed us to tell us...

Apr 2020
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

Even though our experience with MediQuant has been rocky, at the end of the day, the outcome has...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

I wouldn't recommend the product based on the initial problems we have had with MediQuant. It was...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

In the beginning, the product was very unstable and wouldn't do a lot of things that MediQuant...

Apr 2020
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Analyst/Coordinator

Relationship

Our account representative is phenomenal. The person has really made the process as smooth as...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

When we upgraded, the system was a lot better. We still have some snags, but we have gotten to know...

Apr 2020
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Analyst/Coordinator

Functionality and Upgrades

In our old system, there were a lot of automated reports that we had built for specific reasons....

Apr 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

The product is part of our long term plans as far as we know. MediQuant doesn't charge for every...

Apr 2020
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Analyst/Coordinator

Relationship

If MediQuant had been more up front about the custom reporting and the data extraction process, our...

Apr 2020
 Helpful

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Analyst/Coordinator

Implementation and Training

We didn't get a whole lot of training. The product is self-explanatory. MediQuant did give us a...

Apr 2020
 Helpful

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Manager

Implementation and Training

MediQuant’s training is really nonexistent. There is an alert the first time someone logs in after a...

Apr 2020
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Manager

Functionality and Upgrades

The product just hums along and does what it is supposed to do. We don't have a lot of issues with it....

Apr 2020
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Manager

Implementation and Training

The product is easy to implement, and MediQuant did a really great job of walking us through the...

Apr 2020
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Manager

Lessons Learned

I would stress to other facilities looking at the product that it is important to put some resources...

Apr 2020
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Manager

Lessons Learned

I think it would have been wise to involve some providers and see how they wanted to see the data. I...

Apr 2020
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Manager

Functionality and Upgrades

We are on the current version of the product. MediQuant sends out monthly updates, and we get them...

Apr 2020
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Manager

Future Outlook

A long-term plan to me is longer than five years, and I don’t see us keeping the product for the...

Apr 2020
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Manager

Service and Support

MediQuant has avoided charging for every little thing. They have been good to us. I don’t ever have...

Apr 2020
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Manager

Functionality and Upgrades

DataArk works well all the time, and it never goes down. I have never had a report that went down at...

Apr 2020
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VP/Other Executive

Functionality and Upgrades

MediQuant is lacking some reporting capabilities. They allow us to do report writing against their...

Apr 2020
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VP/Other Executive

Service and Support

We don’t really hear from the vendor executives that much, but we really don’t need them. MediQuant...

Apr 2020
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VP/Other Executive

Service and Support

We really have to keep track of things. MediQuant tiers everything. We can have a transactional base...

Apr 2020
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Director

Functionality and Upgrades

MediQuant is pretty pricey, but DataArk generally does what we were told it would. We haven't had...

Apr 2020
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Director

Win/Loss - Why they were selected (by current clients)

The system is certainly a part of our plan in terms of continuing to access and run things on it....

Apr 2020
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Director

Relationship

The ongoing support has been fine. I have had some direct communication with the vendor’s senior...

Apr 2020
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Director

ROI / Cost (care and feeding)

When it comes to receiving our money’s worth, I was thinking more of month to month. My brain went...

Apr 2020
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Director

Other Observations & Comments

Interoperability is almost not applicable just because archiving is allowed to stand alone. DataArk...

Apr 2020
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VP/Other Executive

Relationship

MediQuant overcommitted and has underdelivered. They haven’t been as nimble as I would like to see...

Mar 2020
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Director

Other Observations & Comments

One thing that would push MediQuant over the top is if their executive team would look at what we...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

I would highlight DataArk's ease of implementation and the ease of use for end users. The...

Feb 2020
 Helpful

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Director

Functionality and Upgrades

We looked at a few systems, but DataArk is the best revenue cycle tool out there for archiving...

Feb 2020
 Helpful

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Director

ROI / Cost (care and feeding)

MediQuant is part of our long-term plans. We recently bought another health system, so we will...

Feb 2020
 Helpful

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Director

Service and Support

MediQuant's service teams know their stuff, and they have a lot of experience. The support people...

Feb 2020
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Director

ROI / Cost (care and feeding)

MediQuant charged us to convert the data, and we also pay a monthly fee. I would tell others that if...

Feb 2020
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Director

Other Observations & Comments

MediQuant has a list of hundreds of applications that they have previously archived and have...

Feb 2020
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Director

Other Observations & Comments

Our users find it a little easier to do release of information with MediQuant than with another...

Feb 2020
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Manager

ROI / Cost (care and feeding)

The vendor does keep their promises. In most cases, we go through and define the scope, and then the...

Jan 2020
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Manager

Implementation and Training

The tool is pretty simple; there is not a lot of training.

Jan 2020
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Manager

Relationship

I feel like we have selected the right partner and the right tool for this process. We also use...

Jan 2020
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Manager

Relationship

When I think of the term proactive, I think of people reaching out and bringing issues to me that...

Jan 2020
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Manager

Service and Support

There was an upgrade to a full release number. The product went from v.4.x to v.5.0, and with that...

Jan 2020
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CFO

ROI / Cost (care and feeding)

I would definitely buy DataArk again. MediQuant avoids charging for every little thing.

Jan 2020
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CFO

Implementation and Training

The implementation went very well. MediQuant had very good people on-site, and that made a big...

Jan 2020
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CFO

Functionality and Upgrades

MediQuant does a great job of supporting us by phone. The vendor does what we ask, and the product...

Jan 2020
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CFO

Relationship

We worked with a MediQuant representative, and we were given all the attention we ever wanted from...

Jan 2020
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CFO

Other Observations & Comments

Having a report writer for end users could come in handy occasionally. Our need isn't gnawing. It...

Jan 2020
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CFO

Functionality and Upgrades

There is nothing that MediQuant hasn't been able to deliver, but we haven't asked much of them. The...

Jan 2020
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CFO

Implementation and Training

We had excellent implementation people from MediQuant. They spent a lot of time here. There were a...

Jan 2020
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Analyst/Coordinator

ROI / Cost (care and feeding)

MediQuant avoids nickel-and-diming when necessary.

Jan 2020
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Analyst/Coordinator

Service and Support

MediQuant’s support is sometimes very engaged with the initial project and implementation, but after...

Jan 2020
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Analyst/Coordinator

Relationship

MediQuant is a very reliable vendor. They definitely follow through on each project and make sure...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

Our clinical staff members are very satisfied with the system. They are happy to not have to...

Jan 2020
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Analyst/Coordinator

Other Observations & Comments

Overall, we really like the MediQuant product. The vendor could potentially improve things from a...

Jan 2020
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Manager

Relationship

MediQuant has not had any problems keeping their promises regarding DataArk. I would recommend the...

Jan 2020
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Manager

ROI / Cost (care and feeding)

We have felt nickel-and-dimed by MediQuant from time to time. Every time we have had to ask for...

Jan 2020
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Manager

Relationship

When we went through the sales process with MediQuant, the vendor talked about helping us manage our...

Jan 2020
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Manager

Functionality and Upgrades

DataArk is a great product, and the system does what it does extremely well. The vendor keeps the...

Jan 2020
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Manager

Service and Support

The issues that we have tried to escalate to the executive leadership at MediQuant usually come back...

Jan 2020
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Manager

Lessons Learned

I would tell others looking at MediQuant to ask a lot of questions up front and to make sure that...

Jan 2020
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Manager

Sales and Contracting

I would recommend that MediQuant get their implementation team involved in their sales process so...

Jan 2020
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