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User Commentary

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Analyst/Coordinator

So far, things are going well with DataArk. I have recommended it. We have worked through a lot of...

Oct 2021
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Analyst/Coordinator

During one of the implementations with DataArk, I saw improvements in project management. Previous...

Oct 2021
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Analyst/Coordinator

There are other vendors out there. There is competition, and there is always a demand for new and...

Oct 2021
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Analyst/Coordinator

The vendor charges us for every little thing. In one instance, we were trying to get something for a...

Oct 2021
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Manager

During the implementation, we worked with the project team members from MediQuant, and they were...

Jul 2021
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Manager

We didn’t need any training to use DataArk. It is very easy. It is basically a link in the patient...

Jul 2021
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Manager

DataArk could use minor improvements in the user interface. The formatting of the notes needs to be...

Jul 2021
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Manager

DataArk has been working well with no issues. We have not had to call the vendor once for support....

Jul 2021
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Director

Every report that I have had from our HIM team has been positive, and that team uses DataArk more...

Jun 2021
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Director

I wish all of our projects went as smoothly as our project with MediQuant during the implementation....

Jun 2021
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Director

MediQuant’s support is always seamless. There isn't much of a call for the vendor to be proactive. I...

Jun 2021
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Director

I would absolutely buy the MediQuant solution again. I would have no qualms about it. MediQuant's...

Jun 2021
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CFO

DataArk meets our needs very well. The system houses our old data, and the data is available when we...

May 2021
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VP/Other Executive

The vendor uses change orders properly, so if a whole new area of the medical chart or dental chart...

May 2021
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VP/Other Executive

We are allowed to customize the patient archive with any legacy terms or buttons, and that is really...

May 2021
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VP/Other Executive

There are some things with duplicate patients specifically that can cause issues, but we work with...

May 2021
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VP/Other Executive

The vendor can offer add-ons, like reporting off of their data, so they have additional packages...

May 2021
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VP/Other Executive

I have never heard a complaint about anyone that is saying our MediQuant system isn’t working. That...

May 2021
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VP/Other Executive

The system provides some risk mitigation because we actually have it linked up to our EMR system. It...

May 2021
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Analyst/Coordinator

DataArk's implementation is very difficult, but it is worth it.

May 2021
||
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Analyst/Coordinator

MediQuant only charges us for agreed-upon enhancements. There are no surprises with their charges. I...

May 2021
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Analyst/Coordinator

MediQuant's support is generally very positive. They don't need to be proactive or keep an eye on...

May 2021
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VP/Other Executive

The challenges we face with MediQuant are around timely execution and meeting deadlines. Initially,...

Apr 2021
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Manager

All the people that we work with are very knowledgeable about DataArk and also the process. We...

Feb 2021
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Manager

There are not a lot of changes for DataArk. It is really static, but a new version was recently released....

Feb 2021
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Manager

If we need MediQuant, they do respond very quickly, and they are right there to help us. But we call...

Feb 2021
||
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Manager

With DataArk, we have saved a large sum of money over our legacy system.

Feb 2021
||
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Manager

The vendor has very good, knowledgeable people. The vendor's A/R product works very well, especially...

Jan 2021
||
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Manager

Our A/R people would like to see some things improved. It is tedious to do some things in DataArk....

Jan 2021
||
(0)
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Manager

The vendor has integration functionality and capability. The software is pretty robust. We have a...

Jan 2021
||
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Manager

The vendor has done a lot of development, particularly with the clinical archive. Their A/R archive...

Jan 2021
||
(0)
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Manager

Sometimes things are out of MediQuant's control, but the timeline to get projects done is longer...

Jan 2021
||
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Manager

The vendor has done a great job of supporting us during the pandemic. They are almost 100% remote...

Jan 2021
||
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VP/Other Executive

MediQuant is a market leader, and they have a good, robust platform that has enabled us to simplify...

Jan 2021
||
(0)
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VP/Other Executive

All the clinical archives in DataArk are static, but we have built a standardized UI to access the...

Jan 2021
||
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VP/Other Executive

DataArk is a legacy application, and innovation is certainly not the highest priority. But the most...

Jan 2021
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VP/Other Executive

We don't have much interaction with MediQuant. But because we continue to add more to their...

Jan 2021
||
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VP/Other Executive

We have struggled a bit with the data extraction and validation. That has been our pain point. We...

Jan 2021
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Manager

I like MediQuant. We use their product infrequently though because we have another system. DataArk...

Jan 2021
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Manager

MediQuant’s customer service is great. The vendor has been really responsive to us. After the...

Jan 2021
||
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Manager

When we initially went live, we had a trainer and implementation person who kept things going and on...

Jan 2021
||
(0)
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Manager

I don’t know that I hear from MediQuant executives at all. I have one particular person I have...

Jan 2021
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(0)
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Manager

MediQuant could beef up the reporting a bit.

Jan 2021
||
(0)
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Director

The conversion process into the archive solution has been really trying. We have had a lot of bumps...

Dec 2020
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Director

It has been really hard to get any movement or escalation from MediQuant or to get ahold of anybody...

Dec 2020
||
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Director

DataArk is pretty user friendly. Once the data is there, our end users don't seem to have a lot of...

Dec 2020
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Director

The vendor doesn't promote anything or try to reach out to support us in any way. We wish that they...

Dec 2020
||
(0)
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Manager

We will probably keep DataArk indefinitely because we have to keep things available for various...

Dec 2020
||
(0)
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Manager

The data that we need access to within our financial world is very easy. We can print statements. We...

Dec 2020
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(0)
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Manager

With any technology or workflow challenges, MediQuant has always been forthcoming to assert...

Dec 2020
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(0)
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Manager

We had a multitude of systems with which we archived a lot of data. MediQuant's process was well...

Dec 2020
||
(0)
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Manager

The data was stored in the cloud. There was the option to store the data either in the cloud or...

Dec 2020
||
(0)
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Manager

We had a boatload of data. While we were going through the process, it was challenging to get data...

Dec 2020
||
(0)
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Manager

Now, there is very little care and feeding from the vendor. There are some reports that our...

Dec 2020
||
(0)
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Manager

There wasn't very much ongoing training, but the initial training was on point. MediQuant conducted...

Dec 2020
||
(0)
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Manager

We went through an RFP process to select MediQuant. The upgrades have been nonevents, and it has...

Dec 2020
||
(0)
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Director

MediQuant wants to deliver new technology to us, but they are not there yet. MediQuant is doing the...

Dec 2020
||
(0)
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Director

For the price we pay, I feel like MediQuant does nickel-and-dime. We are looking for the vendor to...

Dec 2020
||
(0)
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Manager

DataArk is a web application, so MediQuant essentially runs the software and keeps it up to date....

Dec 2020
||
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Manager

We get what we pay for. In our case specifically, MediQuant’s implementation services are fantastic....

Dec 2020
||
(0)
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Director

Due to pricing alone, if I were recommending a solution to a friend, I would route the friend...

Nov 2020
||
(0)
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Director

MediQuant is not part of our long-term plans; we have transitioned to another vendor. Our archival...

Nov 2020
||
(0)
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Director

Most of the vendor’s training just relies on the clients doing their own training.

Nov 2020
||
(0)
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Director

Our new platform has more robust features and functions to be able to access our legacy EMR data...

Nov 2020
||
(0)
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Manager

MediQuant keeps their promises to the best of their ability. In some instances, because of the wide...

Nov 2020
||
(0)
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Manager

We have made some changes to the contract that MediQuant signed up front, but I don’t see MediQuant...

Nov 2020
||
(0)
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Manager

I definitely see opportunities for improvement with the implementation services in comparison to how...

Nov 2020
||
(0)
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Manager

MediQuant's ongoing support is responsive. There has been no impact for us regarding COVID-19. We...

Nov 2020
||
(0)
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Manager

We are coming from a clinical EMR, and the EMR itself has very sophisticated applications that have...

Nov 2020
||
(0)
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Manager

We use MediQuant’s module for housing the legal medical records for one of our facilities, so we...

Nov 2020
||
(0)
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Manager

As far as proactive service goes, it comes down to communication. We have had conversations with the...

Nov 2020
||
(0)
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Manager

DataArk serves its purpose; it gives us the ability to move all the different databases into a...

Nov 2020
||
(0)
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Manager

Our satisfaction might change in a year from now. I do see our satisfaction going up as people get...

Nov 2020
||
(0)
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Analyst/Coordinator

The vendor needs to have the right strategy to deploy upgrades because we have had a couple of...

Nov 2020
||
(0)
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Analyst/Coordinator

I had issues with MediQuant’s support before they scaled up their support level. However, they...

Nov 2020
||
(0)
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Analyst/Coordinator

MediQuant currently is improving. They still have some issues here and there. They are slowly...

Nov 2020
||
(0)
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Analyst/Coordinator

One thing that MediQuant needs is better transitions. When we migrate legacy systems into DataArk,...

Nov 2020
||
(0)
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Analyst/Coordinator

During the transition, MediQuant just put all the data in the end product and didn’t consider who...

Nov 2020
||
(0)
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Analyst/Coordinator

We had a situation where we had a hyperlink in the system. We could click on the hyperlink to...

Nov 2020
||
(0)
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Analyst/Coordinator

The product is good, but the support is not great. MediQuant keeps 75% of their promises but not...

Nov 2020
||
(0)
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Manager

We love DataArk. It is intuitive and super easy to use. It does everything that we need it to do....

Nov 2020
||
(0)
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Manager

The tool works exactly as the vendor told us it would. It hasn't broken since we bought it. The...

Nov 2020
||
(0)
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Manager

The vendor has kept all their promises. They have done everything that they were contracted for and...

Nov 2020
||
(0)
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Manager

The vendor sends out training materials, but we don't need very much. Most of the updates are just...

Nov 2020
||
(0)
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Manager

DataArk does support our integration goals. We can generate claims and bring in claims files. When...

Nov 2020
||
(0)
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Manager

The system hasn't broken in the time that we have had it. We do regular updates, and the system...

Nov 2020
||
(0)
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Manager

DataArk does everything that we ask it to do. It has features that we don't necessarily need, but it...

Nov 2020
||
(0)
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Manager

MediQuant has a support portal where we can log tickets and queue them up. We have SLAs as part of...

Nov 2020
||
(0)
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Manager

MediQuant does updates, and we haven't had any problems from a security standpoint. That is the only...

Nov 2020
||
(0)
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Manager

The tool is very inexpensive. The implementation was expensive because there was a lot of data...

Nov 2020
||
(0)
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Manager

We really haven’t had a whole lot of issues with MediQuant. We switched to an SSO solution a while...

Nov 2020
||
(0)
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Manager

We didn’t have a whole lot of training. It was pretty basic. The product is fairly easy to use. Some...

Nov 2020
||
(0)
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Manager

The product works basically as promoted. The product quality is not bad. We have had discussions...

Nov 2020
||
(0)
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Manager

In terms of delivering new technology, every once in a while, we get an update. But we don't get...

Nov 2020
||
(0)
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Manager

We don’t really have executive involvement except on contracting. Sometimes the contracting is a...

Nov 2020
||
(0)
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Manager

DataArk is a good solution. One struggle we had early on was we had to find our own extraction...

Nov 2020
||
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Manager

I don’t really see my satisfaction changing in a year from now. We don’t have any projects coming...

Nov 2020
||
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VP/Other Executive

The process to get where we needed with DataArk was much more difficult than we were anticipating....

Nov 2020
||
(0)
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VP/Other Executive

Getting things done took a while, but I think MediQuant did keep all of their promises. Looking back...

Nov 2020
||
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VP/Other Executive

We click on a link within our EMR, and that link takes us to the experience. That is not integrated...

Nov 2020
||
(0)
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VP/Other Executive

I am not sure about the delivery of new technology. We have the most up-to-date version, and the...

Nov 2020
||
(0)
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VP/Other Executive

MediQuant needs to make sure that they have people on their end that can help with the validation...

Nov 2020
||
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VP/Other Executive

I don't believe MediQuant charged us for every little thing. My old boss was in charge of that part,...

Nov 2020
||
(0)
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VP/Other Executive

I probably talked to about a dozen different archiving vendors when we were doing this search. When...

Nov 2020
||
(0)
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Manager

The training and implementation from MediQuant were good. We have a good relationship with...

Nov 2020
||
(0)
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Manager

DataArk is expensive, but it mitigates risk, and that helps us get our money’s worth.

Nov 2020
||
(0)
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Manager

DataArk is easy to use from an end-user perspective. The integration is absolutely meeting our...

Nov 2020
||
(0)
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Manager

As a long-time MediQuant customer, we are now being charged for certain things that previously...

Nov 2020
||
(0)
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Manager

MediQuant could improve their reporting. They have canned reports that don’t always meet our needs....

Nov 2020
||
(0)
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