Commentary Summary
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User Commentary
Implementation and Training
We would certainly recommend DataArk to peers or friends looking for a data archiving system. Others...
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Relationship
The vendor has shown improvements. They have listened and worked with us. They have a project plan...
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Functionality and Upgrades
We would recommend MediQuant if an organization were trying to make a decision about an archiving...
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Functionality and Upgrades
Our users, our providers, and our HIM team like that DataArk has a standardized user interface. Once...
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Functionality and Upgrades
Our providers don't necessarily get into DataArk very frequently, but our providers have given us...
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Functionality and Upgrades
We consider DataArk to be one of the top three systems in the data archiving market. We have been...
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Service and Support
DataArk has been growing. It has changed, and the vendor has certainly kept improving the product....
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Other Observations & Comments
The validation for accuracy went pretty well. There were very few things that we actually had issues...
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Implementation and Training
Our training was related to validation, and we had to go back and ask questions a lot. The vendor...
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Functionality and Upgrades
There were a couple of things that we thought the product should be able to do that it wasn't able...
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Relationship
I like the fact that the product is not a brand-new tool. I like that people are using it, so it is...
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Technology
DataArk could provide better insights with graphical measures in some areas. The data is very static....
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Service and Support
The vendor's team is really great to work with. They go above and beyond when working on a project...
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Implementation and Training
Based on how DataArk works now, I would buy the product again. However, I would decide not to buy...
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Implementation and Training
The vendor’s upgrades have been great. The vendor has let us know about upgrades before implementing...
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Interfacing and Integration
Usually, we can get everything we need for integration out of the product without having any issues...
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Functionality and Upgrades
DataArk has been designed decently and has been relatively stable and responsive. We have had some...
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Service and Support
Every person we have worked with at MediQuant has been great. The people have been very nice,...
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Functionality and Upgrades
Our biggest hang-up with the product is the canned reports. The reports are okay for the most part,...
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Relationship
We are very happy with our relationship with MediQuant.
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Sales and Contracting
MediQuant’s sales team does not always deliver on time. For example, the sales team says that they...
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Interfacing and Integration
We did not have to call MediQuant for support. DataArk has just been working, and we have not had...
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Relationship
MediQuant is not sending anything to let us know of any upgrades or anything. We basically did the...
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ROI / Cost
MediQuant is up front with the costs, and the costs have stayed the same.
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Functionality and Upgrades
I haven't seen products to compare DataArk to, but DataArk does what we need. It could have more...
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Relationship
MediQuant has not wavered in making and keeping promises. They haven't overpromised things either....
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Implementation and Training
The vendor did a really great job with the training, which was all remote.
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Relationship
The vendor has always told us that we can reach out to whoever we need to, so we are never...
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Relationship
The vendor has been very proactive only because they know we have other applications that we are...
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Implementation and Training
We don't have continuing training from MediQuant. We had a one-time training at the very beginning...
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ROI / Cost
MediQuant's system is pricey. We have looked at different options depending on what we need from an...
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ROI / Cost
DataArk helps us run down our A/R so that we can get rid of the more expensive costs of paying for...
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ROI / Cost
It takes quite a while to work through the archive process. I would like to have something more...
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Service and Support
We have had consistent project managers, and that has worked well with our team. We have gotten to...
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Implementation and Training
One of the areas we sometimes struggle with has more of a technical setup problem when we have...
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Service and Support
I oftentimes have to point the end users to the vendor's website or support line, and sometimes the...
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Relationship
We have been very successful in getting our issues resolved by MediQuant, and I have been able to...
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Future Outlook
DataArk is absolutely part of our long-term plans. The vendor is the archive vendor that we...
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Functionality and Upgrades
DataArk is easy to use and puts the providers' legacy data information at their fingertips. The...
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Functionality and Upgrades
One of DataArk's constraints is that because the data is in a PDF as a sort of picture, the data...
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Functionality and Upgrades
Archiving things in the system is very resource and time intensive.
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Technology
We don't really interact with the product very much. We have never had any problems with it over the...
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Implementation and Training
The transition to the product was an extremely smooth process. We didn't have any trouble at all.
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Relationship
We had been a longtime client of MediQuant, so we had a good working relationship with them.
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ROI / Cost
The maintenance fee for using DataArk is not expensive. It is a no-brainer just to keep the product...
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Relationship
I struggle with a lot of things with the vendor. The vendor didn't really have experience on a...
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Service and Support
We must log tickets on the vendor’s website when we have issues. However, not everybody has access...
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Relationship
The vendor’s executives have been involved over the phone, but I don't know whether the executives...
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Functionality and Upgrades
Data archiving systems are limited, and they are very stressful and frustrating to work with....
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Relationship
The vendor didn't provide us with everything we needed so that we could move all our information...
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Implementation and Training
The vendor’s training was okay. Our trainer was good and answered our questions, but the training...
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Functionality and Upgrades
Our MediQuant experience has been painful. We have gone through so many foundational upgrades and...
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Functionality and Upgrades
It’s functional. It definitely gets the job done. MediQuant has evolved their user interface over...
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Implementation and Training
As a plug for MediQuant, when we did data validation, they were very thorough with the work books...
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Relationship
MediQuant has a pretty organized project process. There was good communication with the project...
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Functionality and Upgrades
The data extraction is always tough. Because it depends if you have a system that is kind of weird...
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Relationship
We were looking for a final solution for our legacy solutions and we have DataArk but from...
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Technology
MediQuant understands the information that we need to find. It took minimal effort on our side to...
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Win/Loss - Why they were selected (by current clients)
When we reached out to MediQuant about working with them, we made a few phone calls and got some...
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Implementation and Training
The vendor showed us how to use the solution, but I had to really understand the system myself and...
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