DataArk Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Loyalty
Hopefully, DataArk will get better a year from now. I say that because it is quite different. It is...
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Relationship, Operations
We utilize MediQuant's training for some projects but not necessarily for all of them. The quality...
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Culture, Relationship
MediQuant is good to work with. We have had a pretty good relationship over the last several years,...
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Relationship
There are always a couple of things that we work with MediQuant on improving, like the...
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Product
MediQuant has an established methodology for the process. The application itself is standardized, so...
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Value
We are constantly negotiating with MediQuant on the cost of the archives. In this work, the lower...
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Operations, Product
DataArk needs a lot of bandwidth in order for it to run fast, and most of the providers actually...
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Value
If we knew that we were still going to have access to our legacy system in the way that we have with...
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Operations
Overall, MediQuant did what they were contracted to do. I don't think we had any problems with that....
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Operations
MediQuant did well on training with the IT staff, but they probably could have done a bit better...
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Relationship, Operations
We really don’t hear much from MediQuant. There hasn’t been a lot of communication regarding almost...
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Loyalty
As of now, DataArk is part of our long-term plans, but the system is a little on the expensive side....
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Loyalty, Product
When we started archiving, we thought about using another solution, but MediQuant gave us the option...
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Operations
When we were in the validation process, everything was going well. The vendor was unable to satisfy...
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Loyalty
DataArk has just about run its course, so it is not part of our long-term plans. It was keeping...
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Value
DataArk is a little more expensive and a little harder to get data into than I would hope. There are...
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Product
DataArk is a good product. However, it would work better if MediQuant could make it easier to get...
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Value
DataArk is a great product. Our project is ongoing. Every month, we archive more and more systems...
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Relationship
The vendor does innovate. We haven't taken on their innovation because it is not our current use...
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Relationship
We negotiated a rate, and that has never changed. We get a dedicated project manager plus a...
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Loyalty, Product
MediQuant is a very solid vendor. We have migrated every application that we have acquired plus our...
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Product
End users really like DataArk. We have our clinical end users who are the people out in the wild,...
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Relationship
MediQuant is very responsive. Very rarely do we have to reach out to them. But anytime we do, they...
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Product, Value
A user group that we have for DataArk is our HIM release of information team. If they got a records...
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Loyalty
Truth be told, I don't know that we will ever be completely archived with DataArk because systems...
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Loyalty, Product
We do have some barriers with integration; the integration between DataArk and the Epic solution...
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Culture, Value
MediQuant is very fair when it comes to pricing. If we end up with a scope change situation, they...
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Value
We have encountered systems that are difficult to archive. We started on an archive path and then...
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Operations
MediQuant’s training is very specific to what we are archiving, and training generally comes in the...
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Product
DataArk is at our organization because we have stored so many applications within the solution, and...
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Relationship, Operations
MediQuant is much better at assigning resources to get projects started than other vendors....
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Product
We have no issues with MediQuant. They have resources available, and they have a standard in how...
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Loyalty, Product
We went to MediQuant's system because it could make changes to archived accounts on a limited basis....
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Culture, Value
The way that MediQuant prices their system is interesting. If I have multiple instances of the same...
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Product
DataArk is a good product for storing data or posting simple payments.
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Product
The functionality in DataArk could be just a little smoother, and it could have a better user...
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Relationship
It is tough to get ahold of MediQuant’s support people or get any kind of conversation going. The...
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Loyalty, Value
MediQuant doesn't really support our integration goals. The system does give us at least an API...
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Relationship, Product
I haven't heard anybody complain about DataArk’s ease of use. We had report requests where...
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Relationship, Operations
MediQuant is very good with the data. We get a project manager we work with, and we get a financial...
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Culture, Relationship
MediQuant is responsive, knowledgeable, and personable. They are easy to work with. We work through...
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Operations
MediQuant’s implementation and the technical aspects of the implementation have been good. DataArk...
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Relationship
We have excellent phone and web support from MediQuant. We meet with them regularly to go over...
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Culture, Operations
There were things that we found out after we received the data from MediQuant, such as the fact that...
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Operations, Product
The last upgrade for DataArk went fine, but the upgrade before that didn't go that great. The...
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Relationship, Operations
We had to learn that there were things we could do on the front end to help users get information...
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Operations
We started out struggling with MediQuant, but we are in a good rhythm with them now. At the start,...
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Value
We know what MediQuant charges for. We have the archives and then we have reporting. We get charged...
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Culture, Loyalty, Operations
When we got this product and were looking at different companies, MediQuant did a really good job...
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Relationship, Operations
MediQuant really does a great job with training. As we take on new clients, new practices, or new...
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Loyalty, Product
DataArk is a really cool little system. For the most part, we get very positive feedback and very...
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Relationship, Operations
Most of the clients that MediQuant deals with are not IT people, or the people that know the systems...
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Relationship
MediQuant is really great; we don’t have issues with them at all. We meet regularly, and for the...
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Culture
Every once in a while, we might get into the letter of the contract instead of the spirit of the...
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Operations
The quality of the training from MediQuant varies depending on who is doing the training. One of the...
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Relationship
I have truly enjoyed this project. I am totally satisfied with MediQuant. Their support from day one...
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Loyalty
Our previous product did not work. It was totally useless and completely not user friendly. We knew...
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Value
Some of the outcomes of using DataArk are that we have saved a significant amount of money in...
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Relationship, Operations
After we determine what data we want to archive, MediQuant works with us on getting a copy of the...
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Operations, Product
Our end users love the product. We get so many comments from the people who use it saying that they...
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Relationship, Operations
MediQuant is extremely good to work with, and their web support is good. We had a couple of issues,...
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Product
We wish MediQuant would improve their confidential chart system because we have sensitive charts in...
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Product
End users can only get to one chart in DataArk that is tied to the chart in our EHR. Medical records...
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Value
DataArk is very well laid out, and we can find what we need extremely easily. That is probably its...
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Culture, Value
If we decide to make a change in DataArk, that is where additional development costs and timeline...
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Relationship
DataArk is a really easy system. It is there for what we need it for. I haven't had to use...
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Relationship
There have been some levels of complexity to archiving multiple things at one time. There have been...
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Loyalty
Whether we would buy DataArk again would really depend on where we were with the A/R. We have gone...
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Value
There have been cost savings with us moving out of our legacy systems, doing the maintenance...
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Loyalty, Product
DataArk is designed to be an archive tool. We are not utilizing it for active A/R, so there are...
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Loyalty, Value
If we are looking at DataArk through the lens of what we know the system can do, it is not a tool...
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Relationship
MediQuant has missed several of our dates, but that might be an industry problem. Folks are either...
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Loyalty
We brought in MediQuant because they allowed for an active database for our hospitals. That would...
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Product
There are features in other data archiving solutions that folks would like to see in DataArk. We...
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Product
We haven't had downtime issues with DataArk, and I haven't heard about any issues with missing data.
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Culture, Loyalty, Value
MediQuant will allow us to go from an active option to a static option, and then we will see a bit...
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