Home chevron icon Inpatient Clinical Care chevron icon EHR Solutions chevron icon Enterprise Software Suite Solutions

MEDITECH Expanse Suite Commentary
Filtered view: All

Subject Expert
Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
CIO

Product

MEDITECH has two acute platforms, and those are the traditional client server and the web-based...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The workflow actually is very nice for getting CCDs, and MEDITECH is not the barrier; it is the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

We have implemented several things from MEDITECH, such as the save-my-spot functionality in the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We are very lucky because we can escalate things with MEDITECH. MEDITECH is doing a really good job...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We are implementing OneView, which is a contextual launch from EMR to EMR. If I am in a chart and...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We have some performance issues on and off, and I think that probably kind of skews my view of the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Product

I can get ahold of MEDITECH’s executives at any time with questions about interoperability. I know...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

MEDITECH avoiding charging for every little thing is something that has kind of changed. MEDITECH’s...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

I would recommend Expanse Acute Care EHR just because of my familiarity with it, though my...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

One thing that I know is on MEDITECH’s radar is the more complicated opt-out options for patients....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We do priority-pack updates a few times a year. MEDITECH has some really good people, but MEDITECH...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

For the most part, things are good with Expanse Patient Accounting. Some areas could be improved,...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There could be some more functionality in Expanse Patient Accounting for processing remittances. We...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations, Product

I would recommend Expanse Patient Accounting. I would tell a friend there are a lot of good...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

We don't always get solutions to our issues promptly. I know things take time, but a lot of tangible...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Relationship, Product

In the collection stream, a lot of MIS rules don't work as we feel they should. Maybe we don't...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

The training is hard to give a top rating for because I am a person who learns by doing. The vendor...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

If we need something escalated and looked at right away, we send it to the executive chain, and it...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

On our nursing side, we could have better flow sheets for nursing without having to pay for it....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like how Expanse Acute Care EHR is integrated to receive direct messages from other sites. The...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We are meeting all of our eCQMs and our Promoting Interoperability Program measures for CMS....

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We are hopeful that the Google search and summarization functionality will address our needs when it...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship

MEDITECH has developed an interoperability advisory committee with customers who tend to be more...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

We are working with MEDITECH consistently on our existing environments and modifying them. The issue...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Relationship

We have had some executive involvement from MEDITECH, and it has not gone well. On a recent call...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We are not leveraging MEDITECH's connection with CommonWell Health Alliance. At this point, our...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

There is a huge problem with interoperability nationwide. And that is just the sense that if we have...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

I want information at the right time in the right format, but everybody says we have to have...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Relationship, Product

It is difficult to integrate other solutions because MEDITECH uses a proprietary database. They...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CISO

Product, Value

MEDITECH's system is not the most expensive out there, but there are a lot of things other vendors...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Implementations aren't MEDITECH’s best suit, but we get what we need out of them. We are getting...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

One thing we complain about with MEDITECH is that when we do an upgrade, we will go live and find a...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

MEDITECH has a human resources option, and it is terrible, but we have to buy it. It doesn't have a...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

MEDITECH keeps up with all of the requirements that they have to.

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations

With MEDITECH as a service, MEDITECH did a lot of the build for us in the background instead of us...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have to fight with MEDITECH's support people sometimes. When it comes to potential problems, the...

Apr 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

I wish MEDITECH’s MHealth app wasn't branded to the vendor. I wish MEDITECH allowed us to brand...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

MEDITECH’s support is dropping off a bit, and they are having growing pains with the retention of...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The MEDITECH executive that we work with is extremely accessible and personable.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Things have been going really well with Expanse Acute Care EHR. We have the normal learning curves,...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

I have been dealing with MEDITECH for many years, and right now they have the best-looking and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

MEDITECH is much better than most about charging; however, we are starting to see an uptick in their...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

MEDITECH recently bolstered their training through a partnership with MedPower. MedPower basically...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

Interoperability is still a problem in our industry, and MEDITECH is going to have to continue to...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

If we ask a clinician or a physician about any software package, they will say there are too many...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

I would buy the product again. If we were starting from scratch, the evaluation of other vendors...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

With training, MEDITECH does a pretty good job of making sure we have most of what we need,...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

When it comes to delivering new technology that meets our needs, MEDITECH is keeping up with...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

MEDITECH has rebuilt many of the clinical modules, but we still have some modules that haven't been...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We use the product a lot with surveillance, and we closely watch our readmissions. The product helps...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I would buy Expanse Acute Care EHR again. As more providers come from all over, Epic's systems have...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

My account manager is the best one that I have had in my years with MEDITECH. Over the last year,...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Things have gone pretty well with MEDITECH. They came in and trained our people, and they come and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are doing well with Expanse Acute Care EHR. We have been on it for a few years, and only our...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Expanse Patient Accounting is excellent. MEDITECH has a lot of great tools, like worklists and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

It sometimes seems like the vendor's support people want to find excuses to not review issues. For...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like to see the vendor update their standard order options and CPT codes annually to help us...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Going through an initial build process takes time and patience. The more we put into the system, the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I wish MEDITECH would look at their charges for custom changes and interfaces. At times, I feel...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The system has some limitations that I don't like. There is an upgrade coming for the system, and we...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I am comfortable with Expanse Patient Accounting at this point. It is easy to read things in the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

In general, MEDITECH does helpful training sessions when we ask, and once we get the training...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have regular meetings with MEDITECH’s key people. They work through a priority list with us.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Expanse Patient Accounting works on the acute side. It is made for the acute side, and it...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Some reporting options would be nice in Expanse Patient Accounting. We would like to dig down into...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We don't get a lot of vendor executive involvement unless we request for the executives to be...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

For training, the vendor does webinars, follow-ups, and other stuff. In general, if the vendor's...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We pay for a lot of customization options that other EHRs don't allow. The product does everything...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

We have given the vendor a lot of development requests for things that I don't know that we are ever...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

We ask for changes, but we get almost no changes to the base system. We put enhancement requests in...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We are not happy with the MEDITECH patient portal. When we compare the patient portal from MEDITECH...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

The relationship with MEDITECH is not going well. The vendor is struggling. We are pushing them on...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Loyalty, Value

A while ago, we voiced our concerns to MEDITECH and got a promise that they would correct things....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

I have to be proactive. Before a doctor knows they are having trouble, I have to know they are...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

MEDITECH does very well at avoiding charging for every little thing. I have worked with other...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

MEDITECH does sell a bit of vaporware. They will tout a particular function or feature, but when we...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Loyalty

We plan to stay with Expanse Acute Care EHR, even though we have identified some things that we wish...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

The system is cost effective. It is the least expensive option for rural healthcare organizations....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Expanse Acute Care EHR is the only system that offers an ERP suite of products with their solution....

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The widgets in Expanse Acute Care EHR are a strength. The widgets pull the data I want to know about...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

Since we have implemented the same software throughout all our care settings, I can see the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I would like accelerated development of the nursing module so that I can interact with the nurses a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship, Product

We don't have much access to other software sites, but that is not really MEDITECH's fault. Wherever...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

MEDITECH is an excellent partner that works closely with us on so many levels to create strategic...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

With MEDITECH, the hardest thing is making sure that the vendor is following through on programming...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Recently, MEDITECH's support has transitioned, and that has been a nightmare.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Some modules in the system are great and do everything that they need to do. Other modules have a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

If I had a wish, it would be for more customizable reports within Expanse Acute Care EHR or a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Everybody talks about Epic being the gold standard, and doctors who come from other hospitals will...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MEDITECH doesn’t offer training in person anymore or even remotely for most modules. So when we had...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

The MEDITECH Circle customer support portal has some issues. It is hard to follow tasks. Updates are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We get great support from MEDITECH. If I need executive involvement, I can get it easily. I also...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

MEDITECH didn’t do a whole lot in terms of our build, testing, and go-live. We still have to go to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We used to have different vendors for our solutions in two different areas of our organization. We...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

I am very proud of MEDITECH. They have done very well. They don't sell me and have not sold me any...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Compared to other vendors, MEDITECH is a lot more affordable, though they should have a reduced cost...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

MEDITECH doesn’t say they will do things that they don’t do. MEDITECH doesn't always promise me the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

MEDITECH is a great partner, and I think I am a great partner for MEDITECH, so every year, things...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

A lot of people complain about speed with MEDITECH's system. I have overcome that issue with...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Expanse Acute Care EHR is a really mature solution. The only competition for MEDITECH in this space...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

There are a lot of third-party bolt-ons that we need in place. MEDITECH may not charge for every...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

There is no way to do multifactor authentication with Patient and Consumer Health Portal. MEDITECH...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

MEDITECH is challenging to work with overall. A lot of their priority-packed upgrades aren't well...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

When we met with MEDITECH’s folks, they were not prepared to speak with us, and there was a lot of...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have a lot of outages and stalling. We are told the server is at fault. We had a cyber event a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

One functionality we want to see is an electronic signature pad, which we used to have a few years...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system has a lot of outages. It just stalls out. The vendor has told us that that is because of...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system's upgrades are horrible. The vendor does upgrades on Wednesdays, and those upgrades shut...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

We have a very purposeful relationship with MEDITECH. They have been right there with us throughout...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Value

The system's functionality is a bit of a laundry list. We have to include some additional things....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

MEDITECH does a great job. We would like to think that we had high expectations to begin with...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product, Value

While things can always be better, we like that we have had several opportunities since going live...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

MEDITECH has a brand new ticket tracking and issue management system called MEDITECH Circle. They...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

MEDITECH is very much a customer-focused organization, and they have been since I have known them....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The service is not proactive because MEDITECH doesn't have their most knowledgeable folks on the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

MEDITECH doesn’t update the system as often as they should, and they don’t supply training for...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Expanse Acute Care EHR is fairly intuitive, and we do really well in certain areas. Also, I like the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

When we have a need, we can call MEDITECH and get a person.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The problem with MEDITECH’s support is that for almost everything, we are dealing with a customer...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Expanse Acute Care EHR is pretty much the same as its counterparts in the same field.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MEDITECH is a little behind when it comes to what Expanse Acute Care EHR could be doing, like in the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

MEDITECH could reach out to us about continuing education or continuing training for things we may...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Whenever we have to escalate things with MEDITECH, our people have connections, so they can get...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Expanse Patient Accounting does exactly what we need it to do. I love that it works. It is easy to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MEDITECH could improve ways to run reports in Expanse Patient Accounting. There could be selection...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

If the system has a system-wide issue or a patient safety issue, MEDITECH will notify us, but...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

Our CFO loves the system, and I don't get any complaints about it. We are pretty happy with the product....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

MEDITECH could do better with Expanse Acute Care EHR. For example, they could be faster to market....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

MEDITECH is a good company to work with. They will meet with us, have discussions with us, and try...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Patient and Consumer Health Portal meets the requirements. There aren't lots of bells and whistles...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

I would like more patient engagement in Patient and Consumer Health Portal. There is a lot of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations, Product

Learning how to use Expanse Patient Accounting has been challenging, but the product is good, and I...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

MEDITECH will tell us that they have something, and when we see that thing, it won't exactly have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

MEDITECH has a lot of people who work together to get problems solved, and we all really work well together....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I like using Expanse Patient Accounting, but not everything is always available like we would hope....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I struggle with figuring out where everything is, and where to go look. I haven’t caught on to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product's biggest drawback is its lack of customization. I understand that most computer...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We are doing some training on a new version of the software, and the clinical documentation flow for...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system doesn't do everything that we want it to do. It isn't as responsive as we would like, and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Since we moved from our previous MEDITECH system to Expanse Acute Care EHR, we haven't seen any...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have put in requests for certain things in the system, but nothing has happened. As an end user,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I don't think I would buy the product again simply because there are things that I would like to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor has training modules available, but they don't really do live training. They expect that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The system doesn't flow well. To get into places, we have to get out of one place and drill into...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The support people at MEDITECH are extremely helpful and excellent at their jobs. They do try to do...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We have to do a lot of stuff to get the financial reporting information we need from MEDITECH Home...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

MEDITECH tries to keep their promises and works with us very diligently. The customer support is the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MEDITECH will develop a product and release it when it is about 80%–90% ready. We are always left...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The system is very buggy. There are a lot of extra clicks and portions of it that we have struggled...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MEDITECH underdelivered and overpromised. Support is very difficult to get. We lost some...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

MEDITECH's system is very challenging to integrate with, and we often are limited in the vendors...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I like that the web-based version of the system has a fresher look to it.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product, Value

Expanse Patient Accounting has a lot of restrictions, and the system can't keep up with everything...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

MEDITECH says they will listen to us, but then they don't listen. We try to ask them about things...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

MEDITECH hasn't hit us with extra costs in a long time.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

I wish that MEDITECH had a regulatory department so that they would be proactive before we had to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The system's routines aren't hard, and we can easily enter information into the system.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

MEDITECH's support people give us all the wrong answers, and we have to know more than them so that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

When I get involved in something, MEDITECH will respond to me, even if they don't tell me what I...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

MEDITECH is now more friendly in listening to users, so the user group has more of a voice. MEDITECH...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I'm not opposed to recommending MEDITECH Home Health EHR to others. I think some things could be...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

For the financial reporting in MEDITECH Home Health EHR, I would like to be able to slice and dice...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

MEDITECH has been very helpful with pricing. When we added another program, they allowed us to add...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The things that stand out about MEDITECH from the positive side are that they are responsive, have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MEDITECH has kept up with regulatory requirements fairly well. Things are doable. MEDITECH is not...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

If I had a clean slate and wasn't attached to a MEDITECH hospital, I probably would not buy MEDITECH...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Integrating medications in MEDITECH Home Health EHR is a challenge, but I’m not sure whether that is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

MEDITECH could use some work regarding outcomes. The business analytics need to go to another level,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Loyalty

We really hope that the vendor will integrate certain things more quickly so that we can use those...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Operations

There are some things that we would do differently in terms of product implementation and training...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Relationship, Product

The area where we need the most assistance from the vendor is patient accounting. We need to figure...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We have a priority pack from MEDITECH with some issues on the financial side of things, and those...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

MEDITECH has road maps that show us what is coming up, and their training has improved. MEDITECH has...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

From an IT perspective, MEDITECH's system is easy, logical, and user friendly, but I don’t think all...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

We are fortunate to have good revenue cycle support from MEDITECH, but our claims person is new and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system's ease of use for patients is very good. The system is simple, and patients have access...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Relationship

In terms of MEDITECH keeping all promises, timeliness is an issue. Occasionally, we wonder whose job...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

Our implementation was during COVID-19, and there was no on-site assistance. Everything was virtual....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

We have the Business and Clinical Analytics module. We were trained very early on, and we still...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

I have recommended Expanse Acute Care EHR a lot. It is driving the outcome of getting away from any...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

Probably the thing that MEDITECH does need to improve the most is interoperability with other...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Relationship

I would rate the people that I work with personally very highly for being empowered to solve my...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

When we switched from our old system to MEDITECH's system, we had a lot of trouble with nurses...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Culture, Operations, Product

We have had to do a lot of builds for the system. That has been difficult, but we have kept at it....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

Our big problem right now is that MEDITECH's system doesn't integrate with all of our other systems....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

MEDITECH's system is a bit difficult to use and navigate. It isn't very user friendly. I know a lot...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The product is easy to use because the way it is set up is self-explanatory. It is laid out very...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations

We didn't have any trouble with our MEDITECH implementation. MEDITECH had people on the floor...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

The level of support and staffing provided by MEDITECH was inaccurate, leading to the need for us to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Expanse Patient Accounting is a very stable module, and we haven’t really had problems with...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a little better support for Expanse Patient Accounting than for other MEDITECH products,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Expanse Patient Accounting doesn’t have any major problems with interoperability, but there are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have room to grow with Expanse Patient Accounting in areas like A/R days, but that doesn’t have...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

I don't hear much about Expanse Patient Accounting anymore. Before, every accounting woe was a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

It is very hard for my financial staff to even put tickets in for Expanse Patient Accounting and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

There was not much of an investment that we had to put into Expanse Patient Accounting, and whether...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

MEDITECH provides excellent customer support and gives quick responses to problems or issues, even...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

It seems like there is one person at MEDITECH who seems to know the system really well. As long as I...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The data flow between MEDITECH Home Health EHR and other MEDITECH systems in our organization has...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

For the people who can actually get into the portal and who don't have password problems, the portal...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

When I have to get reports in MEDITECH Home Health EHR for financial things, I feel like it is a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

MEDITECH’s updates don't usually affect a lot of things we are doing in terms of documentation on...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We can go in, dig around on MEDITECH’s website, and try to find answers to stuff, but I just don't...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We have had a lot of difficulty with our mobile aid for MEDITECH working correctly with our iPads.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

If there are significant changes, we don't necessarily get the best communication or training from...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

We have an issue where MEDITECH requires the EHR to have an updated plan of care with every new...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

There are some communication issues with the updates from MEDITECH. Recently, we were told that the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

MEDITECH’s EHR is very click happy. I make a lot of clicks to do one thing. We have to go to a lot...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

MEDITECH Home Health EHR does pretty well. For the most part, MEDITECH Home Health EHR meets all of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product, Value

MEDITECH has done a good job with Expanse Acute Care EHR compared to their previous platform. We are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There are some old, antiquated pieces where Expanse Acute Care EHR probably needs to be upgraded....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

We have been on MEDITECH's software for a long time. Because we migrated from our old system to the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MEDITECH did a really good job with implementation services. They did a good job as an organization...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The initial training went well. The vendor got everybody up and going and helped them understand the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

MEDITECH’s salespeople did a good job. Salespeople in general tend to overpromise stuff at times....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

With MEDITECH, things take forever when we put in an idea. The vendor has long turnaround times on...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There was a new functionality within a MEDITECH update that was not working, and we could not go...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We would like to see MEDITECH improve their case system and responsiveness on case tickets. They...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The current product functionality of Expanse Acute Care EHR meets our needs. We are fairly satisfied...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

MEDITECH is always monitoring our systems. If the vendor sees some alerts or that some of the stuff...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I know MEDITECH is working on a lot of stuff, but I don't know whether they are hitting every mark....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a support person that we can talk to. We have regular meetings and a concierge-type setup....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

I would buy the system again if I didn't have my customers and partners asking me to jump to Epic's...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

MEDITECH does a great job with upgrades, but they do their upgrades totally differently than some...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

The system did everything that the vendor told us that it would. We didn't deploy it the way the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

I love the product because it takes very few people to run it. The system doesn't cost a fortune,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

MEDITECH was late to the game with a true web piece and some other niceties. They are getting to...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have always received very good support from MEDITECH, and we have worked with them for a long...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

Due to changes with our hospital, we will be leaving MEDITECH. Expanse Acute Care EHR is a pretty...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The system lacks key interfaces to force clients to use things like scripting engines and other...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Overall, we are satisfied with Expanse Patient Accounting. MEDITECH is working on an improved road...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We did an upgrade for Expanse Acute Care EHR that was a big change for us. We were on one of the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We don't actually call MEDITECH for support. We report to our IT team, and they are the ones who...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

MEDITECH is a little slow to the market compared to Epic and some other vendors. MEDITECH could make...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We have regular meetings with the vendor. I appreciate those meetings. MEDITECH does a pretty good...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

If we aren't satisfied with something, the vendor has an escalation plan. We have people we can...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I wouldn’t buy the product again. We just find it to be not very smooth, and it doesn't integrate...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We have just adapted to the product, so we can make it work. As we do upgrades, there are concerns...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Overall, MEDITECH's pricing structure is good. However, there are some things that the vendor has...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

A vendor is only as good as their next release, but overall, MEDITECH does a really good job. There...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor could improve on customer support or tech support. When I put in a ticket, I don't feel...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

How well working with the vendor goes really depends on who from MEDITECH we are working with. Some...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MEDITECH could improve the quality of their training for support staff members and end users by...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

It would be nice if the vendor were to do some periodic check-ins. We typically don't hear from the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The product is a highly integrated system that works well with all other parts of MEDITECH's...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

I like all of the remittance stuff in MEDITECH Home Health Financials. With all of the changes that...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

If I were to change anything in MEDITECH Home Health Financials, I would like for there to be fewer...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I like how easy it is to read notes in MEDITECH Home Health EHR.

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Patient and Consumer Health Portal is not that easy to use. We are in the adoption process with our...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

For MEDITECH’s training, they always refer to a huge manual, and a manual doesn't count as training....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

I can't make interoperability with MEDITECH happen out of the box. I often hear that some things are...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

We have a couple of customizations we need the vendor to make some movement on. In the financial...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The quality of MEDITECH’s implementations really depends on the specialist. Our actual project...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product has done everything we need it to. We had some snags around a particular piece, but that...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like the ability to message a provider in Patient and Consumer Health Portal as well as do...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I like the product because I keep track of my elderly parents and I can look at their results in a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Operations

We did a survey for MEDITECH after the go-live because we really wanted to get a reading of how the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

The clinicians have made some general comments about some information not being easily found in the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Relationship

MEDITECH is part of their own maintenance process and offers annual optimization visits. Before they...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

We have integrated many things together with MEDITECH's system. Our payroll and HR pieces, for...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product

From an executive standpoint, we can go in the system and very easily see at a high level what is...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Operations

MEDITECH constantly lets us know about things even I am not aware of, such as changes in CMS...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship

I do feel that the vendor is listening to us and being proactive. We have communicated to MEDITECH...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product, Value

We definitely get a lot of value and efficiency on the financial side of the product. We use the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Culture, Loyalty

We chose MEDITECH because we needed to get a state-of-the-art solution. What we had before was a...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Operations, Product

Finding some of the information in the EMR can be unwieldy. There could be fewer clicks, and the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Product

The vendor has rewritten the product for patient accounting, and that has hugely improved the...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Relationship, Operations, Product

We recently had a couple of issues with major latency within the system, and we are still...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Product

Our clinicians have identified opportunities to continue having the product work a little easier to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Product

One of the key drivers for us going to Expanse Patient Accounting was that we view client servers as...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The only thing that seems to be good about the product is the functionality and the clinical side...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

I have talked to countless people at MEDITECH, and they just couldn’t believe that the product...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We had a provider who made a typo and ordered too many units of morphine. It was an amount that no...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

While preparing an internal financial report, something happened in the system that erased a huge...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

One of our team’s superusers was trying to get something done and needed a particular kind of...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations, Product

We went live with MEDITECH's system over a year ago, and we still can't produce financials. We are...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Value

We have had trouble with charges not being captured with this solution. Over the first year, we feel...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

The vendor's training and support were horrible. We had a couple of consultants from a third-party...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Operations

We don't seem to have a functional portal. A few months after our implementation, we had employees...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

The system did relieve some pain points, but it also created some others. There are some good things...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Operations

During the implementation, there was a lot of stuff that was not told to us. The process was sold to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

When we went live with MEDITECH, they were only on-site for a few days; that was all they could give...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

In the EHR we came from, when we were building in a new user, we built them in one place, and things...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

There are points of the solution that are still running on fairly old technology, and those parts...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

We continue to run into issues where tickets go unanswered for a while. Even MEDITECH's standard...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Usually, no matter who we talk to from MEDITECH's support team, the people always have to take...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

There were a lot of things MEDITECH had promised us about the way the system would function that...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Some things in MEDITECH's system are easier than others. Some things require us to jump through...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

When we recommend new functionalities to MEDITECH, the vendor has a process they follow; they...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The one thing our staff has struggled with in terms of support is that when people have asked...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

If I were talking to friends or peers about MEDITECH, I would tell them about the struggles we had...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We like the fact that there is a mobile app. We can quickly see our charts. If we are running low on...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

One thing that we would like to be able to do is update our allergies or even modify our medication...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

MEDITECH has software that is actually pretty good as far as the training is concerned. The big...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MEDITECH could improve some things. The first thing they could improve is the ordering efficiency....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I really wish MEDITECH would have more of a detailed road map or keep us in the loop a bit better on...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MEDITECH’s biggest strength is the fact that their product is one EHR for the sake of continuity...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MEDITECH’s documentation is very easy. The ability to quickly recall hospitalist notes from day to...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Ease of use is just above the middle of the road. We have had a lot of patients calling about their...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Value

I would say MEDITECH does not avoid charging for every little thing. There are functionalities that...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty

We have been looking into preregistration and requiring each patient to have a username and password...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The overall product quality is good. The app is good on the phone. Once someone gets logged in to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

I have seen pictures of some enhancements MEDITECH is doing. I am not quite sure what priority pack...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we have issues, we can put a case out there, but MEDITECH’s response time was not very good for...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Value

We got money in the door within two weeks of going live with Expanse Patient Accounting. That is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One thing that I enjoy about the product is the ease of being able to drill down into things like...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

I would recommend that a friend have their revenue cycle team involved in more of the clinical...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our MEDITECH implementation was a little difficult. The vendor has a lot of new employees because...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

Our MEDITECH account manager made sure things happened when we asked for them during our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

When MEDITECH presented the demo to us, they presented the Cadillac. When we bought the product,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

I feel very comfortable with how the vendor is engaged with us. I have worked with a lot of vendors...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH is a little proactive, but at least once or twice a week, we find things we wish they had...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have good executive involvement from MEDITECH. I hope I don't have to involve their executives...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The system looks a lot like a portal from the first time portals were ever put out. Things are not...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

MEDITECH is doing a total rewrite of their patient portal, and they have shown some nice features...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

As MEDITECH has developed new products a bit differently, it seems that they have been charging for...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

As MEDITECH is doing upgrades and releasing new features, I don't know whether the support staff...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We were told by MEDITECH that we were going to be able to do self-scheduling from the portal. We...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The issue with the portal is its ease of use. How it looks to patients is an issue. I have a...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Our portal support person from MEDITECH is pretty good, but if we have an after-hours problem, they...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Operations, Product

This solution is very different in a lot of ways from our previous MEDITECH solution. There is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Our informatics people were recently able to adjust some things on our status board, so the product...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Operations

I have never dealt specifically with anybody from MEDITECH; they only go through our informatics...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The patient portal from MEDITECH is very user friendly. It used to be hard to get an account to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I know MEDITECH’s executives because I'm involved with them. The strength that MEDITECH brings is...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

The only thing that MEDITECH could improve is their alerts. I'm supposed to always get an email, but...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Something that we have struggled with in Expanse Patient Accounting has to do with the ambulatory...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

We have had some issues with a certain functionality in Expanse Patient Accounting. However,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Culture, Loyalty, Product

Before we moved to Expanse Patient Accounting, we were operating out of multiple systems for our...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

There is a lot of great flexibility when it comes to maintaining claims in Expanse Patient...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

From the feedback I have received internally as well as from friends who work with other systems,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When we discuss our struggles with MEDITECH, the response a lot of the time is to submit an idea....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

When we have worked with MEDITECH's support team, some people have been great, and some have not...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Expanse Patient Accounting would be better if we could do everything in the system. We need a system...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

I like the product’s ease of use for the end users. We can modify things to tailor our workflow. The...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations

With the product, I would like to see improvements in documentation. Also, the vendor answers when...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The product is a double-edged sword. I like how easily my patients can use it, but I also hate how...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

I have a lot of good relationships with people at MEDITECH, and I am satisfied with my interactions...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

MEDITECH's system is a completely closed system. We get into it via an HL7 feed and some cold feeds,...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Training is always a loaded question in the sense that some vendors train and bring in consultants...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

For the home health EHR side, MEDITECH seems to be more responsive to things. They are a little more...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Loyalty, Operations

Going to Expanse Acute Care EHR has been a struggle because it has been a totally new experience...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Expanse Acute Care EHR is MEDITECH’s newest and greatest solution, so we chose to go with that. It...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MEDITECH has task tracking for support. They have redesigned the system, and they have a newer...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Within Expanse Acute Care EHR, MEDITECH’s background logic is in two different parts. One is NPR and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

MEDITECH keeps up very well with CMS and The Joint Commission regulations. They are doing better...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The timing of our implementation was an issue, but the implementation could have gone smoother....

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

All vendors have staffing issues, but MEDITECH's support could be improved on both the...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Expanse Acute Care EHR is a fantastic product, and it has room to grow as well. I would decide to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

MEDITECH could do a better job of delivering new technology, keeping up with regulations, and...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I think the vendor's executive involvement is more of a reflection of our current representative at...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Expanse Acute Care EHR is a very good solution for hospitals to consider. Our staff doesn’t have to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product

The only benefit of buying MEDITECH's system is that it interfaces with our hospital. If not for...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

It is nice to be able to access our patients' hospital charts in the system and to be able to take...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

MEDITECH eventually keeps all of their promises. Sometimes, things take a bit longer than the vendor...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

Our director struggles with the accuracy of the system's reports and with manipulating their data....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

When testing the system's software on a smartphone, we weren't happy with it because of its size. We...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

The MEDITECH portal provides quality and value for what we can afford. For our size organization,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

MEDITECH doesn't do a lot of the training. We do. They provide some things, but the bulk of the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Patient and Consumer Health Portal works very well. It has patients’ results there, and we see good...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

We can see invoices with MEDITECH Home Health Financials. We can look back and see at different...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would change MEDITECH Home Health Financials to look more at the episodes rather than the visits....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH could improve their support by getting back to people. If they address a question from a...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The strength of MEDITECH Home Health EHR is the ease with which I can get around and navigate...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If MEDITECH could combine the vital signs and the pulse oximeter readings in MEDITECH Home Health...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We have had a fairly stable implementation. I have no complaints about the quality of the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

Generally, the vendor avoids charging for every little thing. They are pretty up front with their...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

We want to allow patients to be more engaged in the patient portal, but MEDITECH admitted that...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Loyalty

We saw a demo from MEDITECH where the product allowed patients to receive a text message with a link...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The portal works. I use it to view my lab results and communicate with providers through direct...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

What MEDITECH offered us was a clear representation of the program that we have, and the vendor has...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We can't easily share information between facilities and between different medical records. Sharing...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

When it comes to training, navigation, and completion times, we have received really good responses...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

There is constant communication from the vendor. They get people to stop in regularly to check...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

MEDITECH's software suite is in the top three but lags pretty far behind the top two, which belong...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

MEDITECH needs to focus on training for the patient portal and every other part of the platform....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

There are virtual visits and virtual rounding tools that MEDITECH has integrated with Patient and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Overall, MEDITECH’s patient portal is a very stable and solid product. It is fairly intuitive and...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

MEDITECH’s patient portal is lacking in patient engagement, self-service, self-scheduling,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product does not have a modern feel or design, and we can't customize content to lead the...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

The vendor sells their product as something to help with consumer engagement. It doesn't really...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

I like that we are able to customize Expanse Acute Care EMR on the fly. I like that MEDITECH has...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The product needs to advance by incorporating text messaging functionality rather than email...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

We like the ease of enrolling patients in the portal and managing the portal users by resetting...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

I would like the vendor to provide automatic notifications via text message. The system should let...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Value

We have a service contract with the vendor, and a large majority of stuff is automatically covered...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

There is no training provided for MEDITECH. Basically, they just have knowledge guides that lead us...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The product works, but there is a lot to be desired with trying to get it to work how we need it to....

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sometimes I put in requests that the vendor’s support people never even respond to, and other times,...

Sep 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

Once nurses have used Expanse Acute Care EMR a bit, it is easy for them to use. I like the product...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

I like that we don't need a big support team, but that comes with the cost of flexibility. I think...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

MEDITECH doesn’t do a great job of working with sites to iron out workflow issues. They have a solid...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

MEDITECH is lacking in their billing interfaces. There are a lot of billing interfaces that Epic...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

There are still some missing functionalities that we have complained about for years, specifically...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

We are very satisfied with our portal and have good acceptance from our patients. Our patients...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH is pretty good about reaching out to us. They send us email notifications whenever there is...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Value

I would always like the product to be cheaper, but it is a great product. We are very happy with it....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Expanse Acute Care EMR has a widget functionality that allows a provider to basically set up their...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The product is very user friendly. It is a point-and-click system. Customers seem to like the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

We have a lot of downtime with Expanse Acute Care EMR, but part of that is probably because of our...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

There are some things I love about Expanse Acute Care EMR when I compare it to MEDITECH's...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Product

I am a little frustrated with MEDITECH. When we identify issues with the software, there isn’t a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

MEDITECH's implementations and upgrades are not outstanding, and MEDITECH really doesn’t have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There are some things that make interoperability difficult in Expanse Acute Care EMR, but I feel...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH provides a way for us to communicate with them, and they reply back. It is certainly not at...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

MEDITECH is certainly proactive. When there was a change in the MSPQ a couple of years ago, MEDITECH...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

There are some very good things MEDITECH has done in the registration piece, and they are continuing...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Product

The vendor could improve by plugging more of the holes in the things that we use bolt-ons for, such...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

Our clinical informatics person in IS regularly checks whether the design and deployment of Expanse...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

We have had high agency usage since the go-live, and that certainly adds to some of the inability to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The MEDITECH system is a more efficient and consistent and cleaner way of delivering information to...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

The web piece of the MEDITECH system has been pretty flawless. MEDITECH's system used to be...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

MEDITECH needs to be more open about how we have to handle billing at our facility. We have had...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

Overall, we were wildly successful with our go-live with Expanse Patient Accounting. The areas of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The biggest issue we have ties back to MEDITECH and their style of doing business. MEDITECH...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

I am not sure whether we would buy MEDITECH's system again. We would have to shop around.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of MEDITECH's specific strengths is the financial status desktop tool that became available in...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product, Product

The product works, and it is very consistent. We have very high uptime with it. There are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Product, Product

Our physicians hate the product. They don't like the way it flows or the way it works. We have...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Value, Value

MEDITECH recently wanted to charge us a lot of money to do one of their required patches. We wanted...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

Expanse Patient Accounting is a really good product. We are not looking to move off of it. MEDITECH...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

MEDITECH doesn’t offer the greatest reports. Sometimes if we want to pull usable analytics out of...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Operations, Product, Value

It is ridiculous that we have to do so much in Expanse Patient Accounting. I don't have a computer...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

I can't send an account on Expanse Patient Accounting to bad debt until all the bills have been...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes we have to escalate things that MEDITECH doesn’t think are a big deal, but those things...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

The majority of the product works pretty well. MEDITECH's systems have been part of our plan for...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The vendor charges us for every little new thing. All of our routine charges are fine, but if we...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Our doctors didn't love moving to the web version of the product. They were very comfortable with...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The quality of the vendor's support depends on the module that we are getting supported on....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product, Value

The product is cheap. It is of good value, and that is why we have it. We did an upgrade, and it...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Loyalty, Product, Value

Click reduction is huge for providers, and MEDITECH needs to take it more seriously. Also, viewing...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship, Operations

MEDITECH can be slow to respond to and fix issues. Sometimes, we get the runaround when we open up a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Culture, Operations, Product

MEDITECH promises enhancements that don't get delivered or talks about functionality that isn't out...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

In terms of integration, my biggest headache is on the side of the ambulatory orders for radiology....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

I am not disappointed with the product. But the nursing side didn't get the web redesign we were...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Relationship

The vendor alerts us for priority events, but I sometimes feel like their priority events are so...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Product

I like the layout of the EMR. It doesn't seem like an old dinosaur like our previous version did....

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

MEDITECH lets us know when things are in development and when they can't do things. The vendor has a...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

The system is very easy to use, but there is always room for improvement.

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations, Product

Expanse Patient Accounting works excellently, and it has a lot of good stuff. MEDITECH has created...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Relationship, Product

It is getting harder and harder to measure outcomes. With the way the industry is going, we are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Operations, Product

The challenge with Expanse Acute Care EMR is that there really wasn't a smooth transition from the...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I can call MEDITECH and talk to them pretty much anytime, and they are responsive. We have periodic...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Product, Value

Expanse Acute Care EMR is legitimate. We can do most of what we need to do with Expanse Acute Care...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

MEDITECH is focusing on Expanse Acute Care EMR. I think the product is going to get closer in...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

I have a lot of thoughts about MEDITECH that are negative, but in general, I don’t feel like we are...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

We had many providers who wanted to leave after the rollout of the Expanse platform. Our experience...

Aug 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MEDITECH keeps their promises, but their promises have a long timeline. We have something of an...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

When we originally went with MEDITECH, their products were supposed to be truly integrated, but they...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

For the Expanse platform, the vendor has documentation and videos. The vendor has a ticketing system...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Our current system has a lot of problems, but some of the problems were from MEDITECH's MAGIC...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

MEDITECH is growing in terms of their technologies. The vendor is bringing their systems up from a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Expanse Acute Care EMR has been somewhat disappointing because the vendor's support has declined,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Our experience with MEDITECH has been good. I struggle with staffing levels more than I struggle...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Operations

We were on an older MEDITECH product before we moved to the Expanse platform, so that was a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

MEDITECH is good. Their product is fairly stable. For the price we pay, the system works well....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

As far as integration goes, MEDITECH never makes it all the way to the absolutely no-issues end of...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

The product doesn't always work exactly as suggested. There are a few things that look pretty in the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The Expanse platform is big. There are support people that I like because when I call them, they...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

MEDITECH lets us know whether our certificates are expiring or whether something comes up that they...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I have contact with MEDITECH people who can solve problems and who can escalate things. Usually,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

From a technical perspective, when we have go-lives or updates, there always seems to be some catch...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Sometimes we place a ticket and follow up with a phone call, but we are not always able to get in...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Minimally, MEDITECH has charged us for additional things. A lot of stuff has been included in our...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

We are doing a significant upgrade, and the MEDITECH staff members who are helping us with that...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

As far as MEDITECH’s training goes, I can't rave about anything fantastic, but the training isn't...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

MEDITECH is available to us as we look to improve our clinical workflow and documentation processes....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There are some functionalities that MEDITECH doesn’t have for our specialty. It would be great if...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With Expanse Patient Accounting, one module that has not been fully looked into is the referral...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

The product gives us a lot of flexibility and customizability. The overall end product is very...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

A lot of vendors promise the world. A vendor will say that their product solves world hunger and...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

We have examined all of the areas of our organization and figured out what we can optimize....

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH is continually working on the system, and they listen to feedback. They want to work with...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Expanse Acute Care EMR is an atrocious product. On the nursing and the provider sides, there are...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we went live, I had to become a superuser and teach myself how to use the product and then...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We have done a lot of work internally to try to get the product to be a bit more user friendly for...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Some of the tasks that we have opened with MEDITECH are several years old, and MEDITECH hasn't even...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

The product has some reports, but they are not always helpful. Our internal IT people have to write...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The care management module in Expanse Acute Care EMR is not interactive at all with other modules...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

When we rolled out the product, we basically crashed the system because it didn’t occur to the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

Our organization promised that Expanse Acute Care EMR was going to be a great product without even...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

I think MEDITECH has lost a lot of their support staff for Expanse Acute Care EMR, so it takes a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Every time we get an update in Expanse Acute Care EMR, something doesn't work that worked...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Culture

I had the impression that we would not be the first to go live with a couple of different specific...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

Expanse Acute Care EMR is reasonably easy to navigate, and it is not really difficult for new users...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Loyalty, Product

There are some specifics of the product that I still find to be somewhat clunky and difficult to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

We went through a very in-depth process to choose the solution. We asked about several different...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Value

Recently, we looked at a product that would give us better financial data. Incorporating that...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The product is not home-health friendly or user friendly to the point that we have lost staff...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The reports that we run out of the product generally are not very accurate, and MEDITECH will say...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Nothing makes me very happy about the system. However, the OASIS submissions are fairly simple and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

MEDITECH is working on mobile solutions, but only for home-health aides. That makes sense because...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

There are some features that I would call regressions. In the old MEDITECH system, there were...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

There are certain document templates and things like that in the EMR that are very rarely used...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We have seen significant improvements to our EHR over the last few years. We have gone through a...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Loyalty, Value

We evaluated a lot of different vendors' EMRs when we purchased MEDITECH's system. We just didn't...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

With MEDITECH, we probably get what we pay for. For example, Expanse Acute Care EMR has logic built...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Other larger vendors have greater interconnectivity with other systems than MEDITECH has. For...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH is trying to help us build the bridges that we need to build and connect with other...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We have pretty frequent interruptions for upgrades in Expanse Acute Care EMR because MEDITECH...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One issue in Expanse Acute Care EMR is that the way fluids are ordered in the system is not...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH is responsive whenever we call. They periodically check in with us, and we have been able...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Product

The MEDITECH program is blank, so if we have the knowledge, we can build it however we want....

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

From the backside, the product integrates with everything and hits the revenue stream as I would...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has been very good to me. I ask a lot of questions, and they get back to me.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Product

If I were starting over with an EMR, I would try to find another EMR that would work. Another...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

MEDITECH does notify us about some issues, but the coordination of installing the fixes and...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

It is hard for us to get the system to integrate. We are eventually able to get the system working,...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Value

A lot of the vendor's people work remotely, and that has reduced their effectiveness. If we have an...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

MEDITECH is a lot of trouble. They have a good product, and it is implementable. The vendor has good...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

MEDITECH pushes hard and is constantly developing things.

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

There is always give and take with MEDITECH. There are hiccups, and if we are looking to find...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

A lot of the folks that are stepping back and saying that MEDITECH isn't all that they are made out...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

When the pandemic ended and MEDITECH brought people back into the fold, it was very helpful to...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

I can call a higher-up at MEDITECH if I have to. I have regular conversations with the vendor's...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We have had a good experience with Expanse Patient Accounting for the managing of the practice. A...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture, Value

There are usually no surprises in terms of what MEDITECH charges. Things are really clear. There is...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

We may buy a platform with the understanding that it may not be a Porsche if the product delivers in...

Jun 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Nurse

Operations, Product

MEDITECH's system is web based. It is pretty user friendly in terms of clicks, and that is good. It...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We are leaving MEDITECH mainly because of billing issues and overall compliance issues. The system...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We can do limited charting with the mobile application, but it is very limited and only for certain...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The people we work with at MEDITECH have some empowerment, but they can't make all the decisions....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH jumps in and tries to help, so that is positive. If they know of something other customers...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

The vendor needs to add more explanations and training for their worklists for denial-management...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

MEDITECH put out a new support platform for their web support, and there have been some struggles...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor has done some restructuring. They are trying to find staff members and get those staff...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We would like to see MEDITECH improve their support and education on their new support site. We...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have regular meetings with our account representative from MEDITECH. We also have meetings with...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

MEDITECH’s verbiage on some things doesn’t make sense, especially when it comes to putting in...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

Expanse Acute Care EMR has a lot of strengths. All the EMRs are somewhat connected. They are not as...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Expanse Acute Care EMR is very easy to use and very easy to learn.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would like it if the solution could just be a little more customizable. I would like to be able to...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor’s customer support team is very good. They listen to their customers.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

The platform is not as user friendly as it needs to be. It is so complex. The process of navigating...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I would recommend the product to a friend if they were with a MEDITECH hospital, as that seems to be...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

If a large hospital system came to me and said they wanted to come off Epic and were wondering about...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

MEDITECH has very well-intentioned individuals that have a good product but a very green,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Operations, Product

Our hospital clinics are failing integrations. We aren't getting what we need. The clinics can't...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

We must create patient-engagement notifications and the ability to text back and forth internally....

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

When we can finally reach MEDITECH’s support people, they are amazing and on par with my experience...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

The MEDITECH executives are involved with us, but I compare everything to Epic because it truly is...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Value

Getting our money’s worth was the number-one reason we chose MEDITECH's system. It is cheaper than...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

The hard work in the implementation was done by our internal team. We are such experts in MEDITECH’s...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations, Product

The product is very intuitive, and it works, so the end-user training wasn't hard. Our end users...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

We did a train-the-trainer model, so the vendor trained internally, and that was a mess. We had so...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship, Operations

Expanse Acute Care EMR is an excellent product, and MEDITECH has the right expertise. I need...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have settled in with MEDITECH, and I think everybody is happy with the EMR at this point. There...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

The pricing from MEDITECH is fair compared to what we see with other vendors.

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There are still a few areas where MEDITECH is rebuilding some of their software, and they haven't...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations, Product

The interoperability on the ambulatory side is something MEDITECH will have to try and build before...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The MEDITECH product is one of the EHRs that allow a lot of customization. It goes without saying...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

The description of the level of support that MEDITECH provides and the staffing models that they...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

We got rushed through certain parts of our implementation and skipped over some parts. There is a...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

MEDITECH’s training was nonexistent. They provided some videos, but the training wasn’t what I am...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Value

We have seen some pretty great user adoption with Expanse Acute Care EMR. We have had challenges...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Knowing what is out there, I would half recommend Expanse Acute Care EMR. I would tell anyone...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

I am happy we implemented Expanse Acute Care EMR. I have been through several EHR implementations,...

May 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

My big frustration with MEDITECH's product is that it is so different for every user. It is really...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

MEDITECH doesn’t avoid charging for every little thing. The charges that are unfair, too frequent,...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

With MEDITECH's system, I would like a bit more robust mammography and ease of use with sending out...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations, Product, Product

We had disastrous revenue cycle and claims implementations. Those were horrible. We used MEDITECH's...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

MEDITECH can't keep their staff members. They keep changing our claims specialist and our revenue...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

MEDITECH provides the exact opposite of proactive service. They aren't looking out for us at all....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Culture, Relationship, Relationship, Value, Value

I wouldn't recommend that anyone use MEDITECH's services. I am not sure why MEDITECH is still...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

The web experience is nice. We like the ease of use for remote users as well, and the user interface...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

The vendor has done a pretty good job of trying to stay ahead of the client’s industry needs and get...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Operations

The only thing we would like to see improved is a way to tailor the vendor's education materials....

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Loyalty

We have a lot of ideas for Expanse Acute Care EMR that are in development and have been in...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product, Product

I always feel that MEDITECH is a step or two behind Epic and Cerner in terms of the patient and...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship

Vendor executive involvement is a very strong area for MEDITECH. I can call anyone there and get a...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Relationship, Product, Product

MEDITECH is good about regulatory things that are coming down the road. They are less good about...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

It would be nice to not have to do the synchronization, which is something that MEDITECH said they...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship, Product, Product

The product’s updates cover regulatory changes in a timely manner. The vendor does a good job of...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Relationship

We don't have any direct communication with the vendor anymore.

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Product

The product has a ton of reports available, but there sometimes isn't the exact information in one...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​