MEDITECH Expanse Suite Commentary
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Subject Expert
Coray Tate
VP of Engagement
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User Commentary
Operations
MEDITECH does a good job at producing their training documentation. Additionally, MEDITECH has very...
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Relationship
I like MEDITECH’s turnaround time and communication in general. Their support is very good, and...
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Product
The integration between Expanse Acute Care EHR and our ambulatory system is going well, and so is...
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Relationship
There is a really broad range of responsiveness from MEDITECH. Some of our tickets can be...
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Relationship
In comparison to other similar applications that are available now, I think we would probably go...
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Product
MyHealth is a pretty strong solution, but the shortfall is that patients can't use the portal to...
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Relationship
MEDITECH’s innovation is not perfect, but they definitely value our input. If we suggest any...
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Value
With MEDITECH, pretty much everything we need is encapsulated within our agreement. They do not say...
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Product
I would recommend the solution to an organization that is similar to us; an organization that can't...
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Product
The end user's ease of use and ease of access with MyHealth is great. For what it is, it is a very...
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Operations
We found early on in the first couple of years that we did not get a lot of benefit from MEDITECH’s...
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Operations
The MEDITECH specialist we have talks really fast. This person gets us answers, but the training and...
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Product
We are doing testing with MyHealth on virtual visits. If that goes well, it would solve a lot, but I...
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Product
The primary reason patients use MyHealth is to get access to their results. It is also nice to have...
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Product
We had our struggles with MyHealth, but we’ve also had a couple of updates. We had a really big...
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Product
For us, the medication refill functionality in MyHealth and scheduling appointments with a provider...
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Product, Value
Everybody always wants the technology and the systems to be better and to reduce the amount of...
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Relationship
Regarding MEDITECH's development road map, when a user comes to us with a request for a change in...
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Relationship
When it comes to what I would like to see MEDITECH improve, my go-to answer used to be their...
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Relationship, Product
Our old EHR vendor ran our financials within their system, and we did not have a lot of flexibility...
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Relationship
Regarding the partnership, MEDITECH regularly checks in on us and they want to know what it is we're...
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Relationship
One of MEDITECH's strengths is that they are proactive. MEDITECH has a support system, just like...
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Product
MEDITECH’s one patient, one chart philosophy and the way they execute that is really on point. One...
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Relationship, Product
When it comes to what I would want MEDITECH to do differently, there are certain aspects of the...
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Loyalty, Product
MEDITECH is releasing AI functionality, and I believe they're working with other companies to...
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Value
MEDITECH’s ongoing charges are probably one of their biggest selling points. Our MEDITECH solution...
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Value
MEDITECH’s cost is good for what we receive. The price model is good because Epic does not really...
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Loyalty, Product
There is a small majority of providers that really enjoy MEDITECH's system, but a lot of the younger...
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Relationship, Product
From a patient accounting perspective, we wanted to do split billing within the patient accounting...
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Operations
Any type of build process in MEDITECH's system is pretty complicated. MEDITECH more or less gives us...
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Relationship, Product
MEDITECH needs to invest more in the technology that makes work smoother and easier. I understand...
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Loyalty, Relationship, Product
MEDITECH needs to be more focused on the operations in hospitals and making things smoother for...
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Loyalty, Product
We have been with MEDITECH for a long time. A lot of people have obviously moved to Epic and have...
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Relationship
MEDITECH is very good about working with us, and I observe the same thing with their other clients.
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Value
For what we need, the solution meets our needs. The gravy is what we need to work on, but I would...
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Operations
Training is an area where we really need help. It is difficult because every organization is...
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Loyalty, Product
Because of the configurable nature of the system, there are lots of things we have been able to...
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Loyalty, Product
The strength of Expanse Acute Care EHR is the opportunity to have a view of the patient's record...
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Product
Expanse Acute Care EHR does a decent job for what it does, and it is similar to other EHRs. However,...
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Operations
The training component, as well as the partnership component, would significantly impact MEDITECH's...
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Operations
I would rate the vendor’s training program fairly low. I think that is one of the biggest things...
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Relationship
We host our Expanse Acute Care EHR environments at CloudWave, which is a partner of MEDITECH. The...
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Relationship
The support from MEDITECH is variable based on the module and my support specialist. I have had some...
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Relationship, Product
I look at MEDITECH’s road maps on a regular basis, and I feel like they have a good pulse on the...
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Relationship, Product
I can't think of anything that Expanse Acute Care EHR doesn't do for us. The vendor has solutions...
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Loyalty, Product
MEDITECH has some things that have been sitting in beta for a while. There is supposed to be a...
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Relationship, Operations
On MEDITECH’s website, there are all sorts of educational videos that we can watch for each module...
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Relationship
I had an analyst from MEDITECH who I was particularly having trouble with. They would do things...
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Relationship
We have had great support and a great relationship for decades.
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Loyalty
Right now, we are being very careful with AI. Lots of vendors are presenting their AI solutions, but...
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Relationship
We have regular meetings with MEDITECH and are able to escalate to senior leadership when needed. We...
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Relationship, Product
Expanse Acute Care EHR meets all of our needs, and MEDITECH is consistently improving their products...
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Loyalty, Product
MEDITECH continues to augment the platform. They have multiple initiatives with AI. They are working...
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Product
There is a slight open-endedness to MEDITECH’s products. It is almost as if the solutions have...
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Operations
MEDITECH prepared training materials and a train-the-trainer model for us. However, it seemed like...
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Loyalty, Relationship, Product
MEDITECH took over our acute care space. We needed a vendor that would keep up with regulatory...
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Relationship
MEDITECH engages with us a lot more than our other vendors. They have a summit, and they recently...
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Product
I personally love the solution. It is very user-friendly for moving payments and charges, and I like...
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Product
We would like MEDITECH to improve the reporting in Expanse Patient Accounting. MEDITECH has given us...
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Product
Since we went to MEDITECH Live, we have been taking a deeper dive into some of the functionality of...
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Product
There is just not a lot of change or progression from MEDITECH. When we went to MEDITECH Live a...
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Product
We would like to have the ability to maneuver around in the chart more easily in Expanse Acute Care...
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Loyalty
We are soon going to a web-based version of Expanse Acute Care EHR, so that will be a big change...
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Value
MEDITECH is actually better than most vendors I have worked with in the past when it comes to...
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Relationship, Product
MEDITECH has been in the patient accounting side of their system for much longer than the ambulatory...
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Operations, Product
The system is very customizable. We are able to build things on our own and have quite a bit of...
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Loyalty
Expanse Acute Care EHR is web based and mobile, so people don’t have to be on-site or use the Citrix...
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Relationship, Product
MEDITECH has a road map, but it just takes them a while to roll stuff out. The speed at which...
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Operations, Product
Expanse Acute Care EHR isn't user-friendly. My main complaint is that what I see as a pharmacist is...
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Relationship
I don’t like the way we have to enter tickets. Instead of calling customer support and speaking to a...
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Product, Value
Having everything in one system allows our end users to access information across the entire care...
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Relationship, Operations
Sometimes MEDITECH’s specialist knowledge is very siloed. To give an example, we have a specialist...
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Operations
Some of MEDITECH’s training documents need to be updated. Some of them that I have looked at are...
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Product
Maybe some better auditing tools would be good so that we could run an audit report. We want...
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Relationship, Product
There are some areas where enhancements could be made. I know my staff has submitted tickets, and...
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Operations
MEDITECH has IT analyst training for certain areas, but they don’t have anything for training on the...
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Culture, Product, Value
There are certain reports that I have to pull together myself, and I have to mine the data. I would...
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Product
The development of the solution seems to be pretty cool. The vendor is technologically pretty...
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Relationship
The vendor's support was lacking a lot, and they had a lot of new people, so things weren't very smooth....
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Relationship
MEDITECH does a decent job. They are there, they ask, and they communicate. We have had some bumps...
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Loyalty, Product
We are pretty happy with MEDITECH. They have a pretty good product road map, but it is tricky...
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Product
MEDITECH currently doesn't allow patients who aren't already in the system to use some of the tools....
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Loyalty, Relationship, Product
We just want to see things faster. On the development road map, we want to see the things MEDITECH...
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Culture, Value
I would tell MEDITECH not to nickel-and-dime me to death. I want to receive the benefit of the full...
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Loyalty, Product
MEDITECH has some things coming down the line that will make their score go up. I would like more...
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Operations
The vendor only offers online training instructions and no in-house training. Online content is not...
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Operations
With MEDITECH's training program, they come out with best practice documents for their functions,...
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Product
The solution meets our requirements and needs. There aren't a lot of major workarounds we have to do....
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Relationship, Operations
MEDITECH has a quarterly road map, and they have sessions with customers. But I have never really...
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Loyalty, Operations
We are replacing Expanse Acute Care EHR. After we merged with another organization, we talked about...
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Loyalty, Relationship
It seems to take a long time to get new functionality if things are not perceived as broken from the...
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Value
Our team has been able to support Acute Care EHR without having a very big team, so that keeps our...
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Relationship, Product
Sometimes MEDITECH is just not very responsive. They tell us that they will put something in...
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Product
Discharge referrals are an issue with Expanse Acute Care EHR. I can put referrals in the discharge...
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Relationship, Product
One of the biggest concerns is that MEDITECH is a rather sprawling environment of different areas,...
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Relationship
MEDITECH’s vision and road map seem to be on target now, but whether the vendor consistently...
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Product
One thing from MEDITECH is called mesh scanning, and we need that to do scanning. But because of...
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Relationship
MEDITECH’s support is horrific. They don't know how to do support correctly at all. They are slow in...
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Relationship
MEDITECH does have a couple of people there who know what they are doing.
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Operations
Training is an area where MEDITECH falls short, particularly around dictionary-build training. When...
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Loyalty, Product
From a functionality standpoint, there are two key gaps with MEDITECH's system. We need further...
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Operations
MEDITECH does not currently provide specific clinical training for updates. It is up to the...
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Relationship, Product
There are limitations in the software that prevent MEDITECH from fully partnering with us due to the...
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Product
With the hospital, MEDITECH Home Health connects but does not fully integrate, so information must...
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Operations
Training is an area that could be better for MEDITECH. Actually, getting training on the tool sets...
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Culture, Value
MEDITECH’s pricing is clear, and they always quote us. If we are bringing on any new functionality,...
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Product, Value
MEDITECH meets the needs of our organization, and particularly on the patient accounting side, the...
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Loyalty, Value
We are a community hospital and not a large academic medical center, so with our context, my...
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Product
I truly do not know whether Expanse Acute Care EHR is the best solution for an organization of our...
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Loyalty, Product
We have a long history with MEDITECH, but more recently, there have been limited avenues to keep...
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Operations
I do not think MEDITECH’s training program is fully formed. It is very different from what I have...
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Value
The cost of Expanse Acute Care EHR is a key driver for adoption because it is cost-effective, but we...
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Product, Value
I would rate the system at the top of the scale for its ease of use, if not for the fact that the...
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Product
I like MyHealth's ease of use. The system allows our patients to see our patient portal in a more...
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Relationship, Operations
MEDITECH's support isn't as quick as the support of one of our other vendors because MyHealth is a...
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Product
We have basically only used EHRs from MEDITECH. We use the web presentation layer for everybody....
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Loyalty
MEDITECH is coming out with a new version of their patient portal, and it is supposed to be better,...
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Value
Overall, MEDITECH avoids charging for every little thing. We get charged for some things, but not...
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Culture, Relationship
MEDITECH keeps all their promises, but not their timelines. Sometimes they will tell us about new...
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Operations
MEDITECH has stepped up their game in the last couple of years on training. They started doing video...
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Relationship, Product
Expanse Acute Care EHR works the way it works, but we sometimes have different workflows, so it...
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Product
The customizability of Expanse Acute Care EHR is a strength. If someone requests something, it might...
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Culture, Relationship
We have a customer service manager, and we also have a sales representative who meets with us. They...
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Relationship, Product
MEDITECH is bringing together other hospitals. They are doing meetups and user groups. It is helpful...
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Product
MEDITECH's clinician communication system isn't the most intuitive. Sometimes people get in endless...
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Loyalty, Relationship, Product
MEDITECH hardly ever changes anything with Expanse Acute Care EHR. I would like to see them put some...
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Product
Expanse Acute Care EHR is a solid solution. It works and does what it is supposed to do.
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Loyalty, Relationship
I wish MEDITECH nothing but the best, but their future will be challenging for all their customers...
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Product
There are a lot of opportunities for medication reconciliation in the system. We have had big...
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Loyalty, Relationship, Product
MEDITECH is slow to bring innovations forward. I don't believe for a second that MEDITECH is going...
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Product
The level and longevity of the integrations that we can achieve between MEDITECH's system and...
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Value
MEDITECH has delivered on their acute product very well. They have a good system that is well worth...
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Culture, Value
MEDITECH’s pricing is pretty straightforward, and we know what we are going to pay for. Some things,...
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Loyalty, Product
I want to talk to the MEDITECH executive team about their ideas for AI, and I would specifically...
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Product
We are very integrated with MEDITECH's solutions. We have been a client for a while now. I have been...
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Loyalty, Value
There are some things that need a third-party integration software. That, of course, increases cost,...
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Culture, Value
The annual disaster recovery testing for Expanse Acute Care EHR used to be included in what the...
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Product
We are required at the state level to make certain submissions associated with our facility, but...
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Loyalty, Product
I would recommend Expanse Acute Care EHR, but I would include a footnote that the system is going to...
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Operations
MEDITECH has 100% moved to remote video training. They provide certain webinars at certain intervals...
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Product
MEDITECH is trying to keep up with the AI game, but instead of natively developing some things, we...
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Loyalty, Product
With Expanse Patient Accounting, MEDITECH is making leaps and bounds in functionality with what they...
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Relationship
I have met most of the executive team members, and they are all very helpful.
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Product
From what I have heard from employees and from people who have been at other facilities before,...
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Product
MyHealth's portal itself is easy to use, but the login and sign-up routine causes issues because...
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Operations, Product
How well a build of Expanse Acute Care EHR goes is very dependent upon the specialist an...
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Operations
If it weren't for our IT team, we would not have been as successful on go-live for our MEDITECH...
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Operations
There is some frustration because we don't know what we don't know when changing EHRs overall. I...
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Operations
The implementation was very dependent on specialists. When we worked with the specialists who were...
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Operations
The implementation depends on the specialists and contacts that an organization receives. If they...
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Relationship, Product
There are a lot of things we feel should be options within Expanse Acute Care EHR that are not in...
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Operations, Product
MEDITECH provides us with scenarios for testing, but sometimes it feels like the scenarios are...
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Relationship
Sometimes we struggle to get cooperation or discussion engagement from MEDITECH. Sometimes we have...
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Product
The ease of integration depends on what third-party applications we are working with. I have been...
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Loyalty
I don't hear a lot of complaints about Expanse Patient Accounting. I'm hoping my overall...
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Operations
During our training, it was a challenge to get training that we could get our staff members to. We...
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Product
MEDITECH is a little bit behind when it comes to AI, the ability to confirm insurance availability,...
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Relationship
With MEDITECH's support, we have to submit issues. Those issues will circle for months, and it feels...
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Loyalty
MEDITECH's system is certainly part of our long-term plans. I think that MyHealth's patient portal...
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Loyalty, Product
There is some clunkiness in Expanse Acute Care EHR around where things map in the chart because we...
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Relationship
We had a lot of trouble with some project staff members from MEDITECH saying that they couldn't see...
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Culture, Operations, Product
It has taken many months for our people to understand how Expanse Acute Care EHR works. A lot of end...
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Relationship, Product
We really need integration specialists within our own organizations to integrate third-party...
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Product, Value
MEDITECH doesn't do a whole lot of updates with their accounting system. It is decent. MEDITECH does...
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Relationship, Operations
The implementation for Expanse Patient Accounting went extremely well. I do have support from...
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Loyalty, Relationship, Product
We actually influence MEDITECH's priorities and road maps to get them to do some key things for us...
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Loyalty, Operations
I think what MEDITECH is doing to build and improve is right. They are going about how they do AI in...
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Relationship, Value
MEDITECH is a high-value, low-cost solution provider that is very in tune with their customers. They...
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Product, Value
Interfaces with MEDITECH are a sore spot for us, and they are expensive when they are purchased....
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Relationship
There is always room for improvement, but MEDITECH is always striving to make Expanse Acute Care EHR...
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Relationship
Whenever we have ideas, we feel like MEDITECH is often slow to act. Their rate of response to things...
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Relationship, Product
MEDITECH has worked with us on integrating third-party applications. Sometimes that takes a while,...
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Product
We are overall pretty satisfied with Expanse Acute Care EHR. The system communicates well with our...
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Relationship, Operations
We have requested training from the vendor, but our IT staff members have a hard time working with...
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Culture, Operations, Value
I wouldn't buy Expanse Acute Care EHR again based on our experience with it, but I haven't...
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Culture, Loyalty, Product
The system doesn't work the way it was promoted to work. There are a lot of ways to lose orders. We...
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Operations, Product
Our implementation went really well. It seems like MEDITECH tests their upgrades. The system has...
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Relationship
MEDITECH's support is ticket based. That support is provided 24/7. When something happens and there...
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Relationship
When our IT people work with MEDITECH to integrate with third parties, MEDITECH is pretty average....
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Loyalty, Relationship
I know there have been some high-level conversations with MEDITECH among our senior leaders. Our...
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Loyalty, Relationship
We are extremely happy with MEDITECH. I have been in this industry for many years, and if a vendor...
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Relationship
MEDITECH has gone above and beyond. Their senior-level people have visited with us, so they have...
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Loyalty
We are moving from MEDITECH's EHR to Epic's EHR due to all of the functionalities that MEDITECH does...
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Loyalty, Product
Expanse Patient Accounting is on the old version and still looks ancient.
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Product
Expanse Acute Care EHR interfaces with our PACS and the laboratory. The kind of interface we have is...
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Product
The thing I appreciate most about Expanse Acute Care EHR is that it is cloud based. I don’t have to...
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Operations
One of the challenges with Expanse Acute Care EHR wasn’t really due to the product itself. The big...
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Relationship
MEDITECH is aligned with what is happening in healthcare today, and they really try to keep their...
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Relationship, Product
On the acute care EHR side, MEDITECH needs to speed up API development to allow for better reading...
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Relationship
MEDITECH has the capability to be helpful and to help us figure things out, and they are always...
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Operations
There is not a lot of continual training that I'm aware of.
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Loyalty
I’m not a fan of the new documentation page and how it opens in the MEDITECH system. It is very...
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Product
My biggest challenge right now is that we were moved to the web version of MEDITECH's system after a...
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Product, Value
Our employees are satisfied with the system because it gives them the ability to look across care...
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Relationship
When we open cases with MEDITECH, sometimes they don't even respond. Then we are always asking for...
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Relationship, Product
The vendor has made changes; we took a recent update, and I have no idea what they did, but now, I...
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Loyalty, Operations
I probably wouldn't recommend the system to a peer. Right now, our surrounding area is going to...
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Relationship
The executives are involved, but all we get from them is fluff. If I have to reach out to them, they...
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Operations
The system is good, but the implementation needed work from MEDITECH’s side. Every facility is...
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Relationship, Operations
We have struggled with the vendor greatly since our implementation months ago, and we have only just...
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Relationship, Product
Right now, we are trying to change some workflows. We have to come back to certain things because we...
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Operations
MEDITECH does these little training seminars, and the seminars are great, but when it comes to...
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Product, Value
Expanse Patient Accounting has been really good for our specialties. The practice management suite...
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Product
I think the whole Expanse suite needs to be redone. It is just outdated. It is the same back-end piece....
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Loyalty, Product
MEDITECH has a new thing that they are working on that allows integration, and it is called...
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Value
Up until this last year, I would have said that MEDITECH didn’t nickel-and-dime us, but they are...
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Relationship
MEDITECH’s executive team is involved, and if I have problems, I don't have a hard time getting in...
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Relationship
I think MEDITECH just needs more people. They are struggling the same as everybody else is with...
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Loyalty, Product
We are not currently using third parties, but we are trying to find vendors that will interface with...
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Product, Value
Honestly, I don't think I would buy MEDITECH Home Health EHR again. We have run into so many areas...
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Culture, Relationship
MEDITECH does keep promises but only eventually. It takes a very long time for some promises to be...
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Loyalty, Product
MEDITECH Home Health EHR will allow us to interface with the hospital to receive certain...
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Relationship, Operations
MEDITECH used to do monthly calls, and then they went to quarterly calls, and finally, those just...
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Relationship, Operations
If I have a case open with MEDITECH and need guidance, sometimes the person responding will direct...
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Culture, Loyalty, Product
We are now finding out that some of the things that we were told about the product haven't even been...
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Product
The benefits realized by using multiple features from the EHR are being able to pull the patient's...
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Product
I'm fine with MEDITECH Home Health EHR because I know it, but in general, like for clinicians or...
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Loyalty
There have been a lot of grumblings about Expanse Acute Care EHR, but I think the reality is that it...
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Product
I would tell others looking at Expanse Acute Care EHR that the interoperability and communication...
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Operations
Organizations have to pay MEDITECH for additional training. The vendor offers webinars or tutorials,...
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Relationship
We need more follow-through and feedback from MEDITECH. It takes the vendor a long time to get back...
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Relationship, Product
The strength of MEDITECH is that they have a lot to offer big facilities. We can customize their...
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Loyalty, Product
I do not love the Expanse Acute Care EHR portal. MEDITECH is upgrading it, but right now, it is not...
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Product
We use a third-party therapy documentation system for some of our specialties because Expanse Acute...
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Operations
MEDITECH has gotten better with training. However, if MEDITECH is going to have enhancements, they...
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Product
There is not a lot of flexibility with MyHealth from the perspective of how we build some things....
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Product
Expanse Patient Accounting is not smooth in terms of integration among different products or...
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Product
We have been on Expanse Patient Accounting for so long, so we know it well. For new people, it is a...
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Value
MEDITECH does keep their promises when pushed hard enough. MEDITECH charges for every little thing,...
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Loyalty
Expanse Patient Accounting is not part of our long-term plans. We are looking for more...
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Relationship, Operations
MEDITECH could improve their upgrades by doing a better job of debugging and providing a little more...
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Product, Value
I like that we can see all the accounts for our different facilities in one spot in Expanse Patient...
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Relationship, Operations
We get update notices from MEDITECH about what is changing, but I can't understand what everything...
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Product
One thing that is frustrating to me with Expanse Acute Care EHR is that it seems like it doesn't...
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Product
One thing I'm involved in is the denials that we receive from payers, and we have to track all of...
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Culture, Relationship, Product
Sometimes MEDITECH will say there is a new regulation out there, and they present us with something...
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Operations, Product
Expanse Acute Care EHR gives us the ability, with a few exceptions, to bring a screen up as a...
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Relationship
If there is known functionality that used to exist in the solution and is no longer there, I would...
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Culture, Relationship, Product
There was some functionality in a previous MEDITECH solution that doesn't exist in Expanse Acute...
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Relationship
MEDITECH could be more responsive when we put in a request that includes an example. MEDITECH should...
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Loyalty, Relationship
I’m not aware of MEDITECH's road maps quite yet. I know there are road maps out there, but I haven't...
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Relationship
The product itself is easy for end users to use, and the new cloud-based version is much better than...
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Relationship
Right now, we have really developed a good partnership with MEDITECH. Their leadership is definitely...
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Product
We are an island within a sea of Epic, I guess you could say, so we have a lot of staff members who...
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Loyalty, Relationship, Product
MEDITECH should expand on their technology, as well as work on their interoperability, data...
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Relationship
Because of the type of MEDITECH customer we are, we are limited in some of the things that we can...
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Product
I love the new look and new functionality. I cannot wait to get the updated portal.
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Product
Expanse Acute Care EHR is very easy to use. The functionality is pretty good. I have recommended MEDITECH....
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Product
MEDITECH is pretty good at supporting our integration goals. MEDITECH is fairly easy to work with...
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Relationship
MEDITECH’s executive involvement is getting a little bit better. Executive involvement took a hit...
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Loyalty, Relationship, Product
MEDITECH is definitely investing in some key changes. One is the integration with AI. They are...
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Relationship, Operations
For support metrics, it seems MEDITECH has a high turnover rate in lower levels. This results in our...
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Relationship, Product
Even MEDITECH acknowledged that they have focused on providers for too long. It is time for nursing,...
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Relationship
MEDITECH could be more agile in terms of idea development and fixes. They could introduce new...
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Relationship, Product
I love the EHR's value and ease of use. I also love the great relationship that we have with...
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Relationship, Product
MEDITECH is good about having a consistent process for updates.
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Relationship, Product
There are things that we wish MEDITECH did better or differently. There are a lot of things that...
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Value
MEDITECH has not been a nickel-and-diming operation. I have worked with healthcare medical record...
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Relationship, Operations, Product
There is something that I would like the vendor to do, but I don't know whether it is possible. If I...
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Product
Many of the tickets that I get from patients are because the patients don't understand where...
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Product, Value
Overall, the system functions every day and gets us what we need regardless of any problems. Moving...
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Relationship, Value
I have been really irritable about the fact that I pay a significant amount to MEDITECH in support...
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Culture, Relationship, Product
MEDITECH doesn't throw a lot of promises at us, but they also don't always tell us what they are...
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Operations
MEDITECH boasts about their training, but their training is for nurses and doctors. MEDITECH doesn't...
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Relationship
MEDITECH must have a lot of turnover with their customer support because I can tell that we are...
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Product
We are a specialty hospital, and when it comes to MEDITECH helping us maximize their software, we...
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Product
E-prescription abilities should just be part of MEDITECH's system because they are so fundamental...
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Operations
Some of the MEDITECH support people are very knowledgeable and helpful. Some are not very helpful...
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Operations
The ongoing training is done by our team here and not by MEDITECH.
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Loyalty
I think MEDITECH is part of our long-term plans.
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Relationship
When our informatics team reaches out, MEDITECH helps however they can with our version. They are...
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Product, Value
MEDITECH's system is pretty good, but we really need to update it; that is our problem. We haven't...
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Product
When we change a guarantor or insurance company, the system is supposed to automatically message...
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Value
Right now, the system goes down a lot, but I don't know whether those issues are directly related to...
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Product
The system is user friendly and convenient. It has nice workflows for our patient registration. It...
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Relationship, Product
Expanse Acute Care EHR is easy to work with, and MEDITECH will work with us to get problems solved....
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Value
With MEDITECH, there is a traverse exchange process, and we are getting grandfathered in without an...
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Relationship
With MEDITECH, we get told that things aren't possible. I'm so lucky I have an informaticist who...
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Product
Being able to see the complete open chart is just very convenient and user-friendly. There is a...
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Product
We get so many phone calls from clinicians asking whether the patient has been capitated to a...
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Product
I would like the insurance plan, the name of the insurance, the IPA, and the capitated hospital to...
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Operations
Our implementation with MEDITECH was interesting to say the least. MEDITECH's project management...
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Loyalty, Relationship, Operations, Product
In terms of functionality, MEDITECH has a way to go before they hit all of the efficiencies that we...
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Relationship
We had a couple of issues that really drove home the fact that we cannot wait for some things on the...
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Product
Expanse Acute Care EHR functions well, and it hasn't had any major hiccups in the grand scheme of things....
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Product
With MEDITECH, there are some frustrations from our end users when it comes to scheduling,...
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Product
Expanse Acute Care EHR basically does what MEDITECH says it will. There are some bugs though. The...
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Relationship, Operations, Product
I wish MEDITECH would be faster with their updates. We have never really had an update any faster...
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Relationship, Operations
MEDITECH supports us very well during the upgrade process. They are very knowledgeable about their...
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Operations
I must ding MEDITECH on training. The initial training was okay. The ongoing training is lacking. It...
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Loyalty, Product
I definitely don't curse MEDITECH behind closed doors. I grumble sometimes when working with their...
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Loyalty, Product
I will give MEDITECH very high marks for delivering new technology. They have made great strides....
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Relationship
For MEDITECH, we have a dedicated account manager, and they get us results. They are not the one...
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Relationship
When we put in a web support ticket, MEDITECH’s support specialist usually responds in a timely...
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Relationship
MEDITECH is good at proactive service. However, it tends not to be related to our problems. If there...
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Product
Fetal monitoring is probably the biggest functionality we use a third party for that should be...
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Culture, Relationship, Product, Value
MEDITECH has kept all of the promises that they have ever made to us. Also, MEDITECH has many...
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Loyalty, Value
I would recommend MEDITECH all day long, every day. We looked at every major EMR platform when we...
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Relationship
When we call MEDITECH with a problem, we talk to a human 24/7/365. Somebody answers the phone. That...
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Relationship
Often, MEDITECH’s support specialists won’t be the most helpful. They send us a link to the manual...
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Operations, Product
MEDITECH is definitely improving the ease of use for end users. When we first went live with Expanse...
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Product
MEDITECH does not have internal software to smoothly transition the test environment into a live...
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Product
The physician documentation goes very well. Order entry is fairly simple, and physicians catch on quickly....
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Operations
Our initial training when we went live was majorly impacted by the COVID-19 pandemic. MEDITECH...
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Operations
The two departments that we struggle to train are the health information management and billing...
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Operations
My advice to other interested customers is to have MEDITECH on-site as much as possible when...
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Culture, Product
MEDITECH doesn't keep all their promises. There are some things that we have asked for since the...
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Product
What I like about Expanse Acute Care EHR is that everything is integrated and in one platform. I...
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Operations, Product
I use Expanse Acute Care EHR a lot, so I'm very comfortable using it. The screen is just very easy...
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Relationship, Product
I want MEDITECH to improve some reports in Expanse Acute Care EHR, such as things with the output of...
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Relationship
Expanse Acute Care EHR is a pretty good product once we get it going. Most of our contact with...
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Loyalty, Relationship, Product
The vendor doesn't have new technology, but Expanse Acute Care EHR does what we need it to do. I...
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Relationship, Product
MEDITECH isn't proactive. The system is pretty robust, but MEDITECH doesn't tell anyone what it...
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Relationship
MEDITECH doesn't keep all of their promises. We wanted MEDITECH to develop a certain product, but...
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Operations
For our recent implementation, MEDITECH didn't take certain time variables into account, and they...
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Operations
There really isn’t any training for Patient and Consumer Health Portal. It is pretty intuitive.
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Product
We would like to have a better way to view reports. They need to be sorted in a different way. Right...
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Loyalty
MEDITECH has a whole new redesign of the portal that they are working on, and from what I have seen,...
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Loyalty, Value
Expanse Patient Accounting is part of our long-term plans because of our size. Ideally, we would...
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Relationship, Product
I hardly ever hear from any of MEDITECH’s executives. The new technology that MEDITECH delivers is...
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Product, Value
MEDITECH isn't integrated with another EHR that our physicians are using. Additionally, the bills go...
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Value
MEDITECH definitely listens to us. There are always little upgrade things and new things that...
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Product
I would like to see MEDITECH develop new AI tools for evaluating claims that are going out so that I...
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Product
MEDITECH could have better tracking in the solution. If a claim goes out clean, we expect payment...
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Culture, Relationship
For years, we had a MEDITECH account manager who did the bare minimum, and we had to hound them to...
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Loyalty, Relationship, Product
I have been worried about MEDITECH because they have been fighting to keep hospitals as...
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Loyalty, Product
The redesign and the layout for the patient record in Expanse Acute Care EHR are more intuitive. We...
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Product
I love that MEDITECH is on top of things, but the system is very hard for the clinical areas because...
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Relationship, Product
Expanse Acute Care EHR is better than the prior version; however, I find it very limited. Software...
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Product
Reporting is a big piece of what we do in case management, and just having that be more up-to-date...
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Culture, Product
If MEDITECH doesn’t have a contract with a third-party vendor or acknowledge a third-party...
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Operations
MEDITECH made us get an outside firm for training, but we picked well with what we did, so I am okay...
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Product
I would like MEDITECH to enhance some things, and there is always something more we want. In Expanse...
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Culture, Product
Expanse Patient Accounting is pretty straightforward in terms of what it can do.
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Relationship
I don't talk with MEDITECH's support people as often as I used to, but they have a ticketing system....
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Product
Messaging and communicating with providers on the solution is easy as long as we have a relationship...
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Relationship, Product
MEDITECH could allow the customer some level of customization in the solution. The vendor could also...
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Loyalty, Product
The issue is not so much the portal functionality, but we do struggle with the solution because we...
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Product
When we moved to Expanse Acute Care EHR, it was hard for us to know whether things had to be a...
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Loyalty, Product
I am still getting used to Expanse Acute Care EHR. It is built better than our last system, but we...
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Relationship, Product
With MEDITECH, a lot of our enhancement requests sit untouched for years. It isn't that I don't like...
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Relationship, Product
Almost everyone interfaces their systems with Epic's. MEDITECH is maybe in the second or third tier...
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Product
The integration between our radiology and ordering areas needs some work. Those are different...
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Loyalty
One issue with Expanse Acute Care EHR is that if users need something changed, it will take months...
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Loyalty, Relationship
I would like MEDITECH to be more responsive and to resolve issues up front. MEDITECH's support is...
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Operations, Product
MEDITECH has a good product. When we moved to Expanse Acute Care EHR, there were issues with the...
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Loyalty, Relationship, Product
MEDITECH does a really good job of having regular clinical content updates where we can move things,...
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Relationship
MEDITECH's customer support response time really depends on the module. Each module has a different...
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Product
Our users like the widgets in Expanse Acute Care EHR because they can personally customize what they...
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Operations
We are not relying on MEDITECH for training. MEDITECH has offered some training, but we feel like...
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Product
Most end users are adapting to the MEDITECH application, but we do have an issue with some of the...
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Relationship
One problem we have with MEDITECH is that we have issues that are critical to patient care. We open...
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Relationship, Product
MEDITECH is slow when it comes to integrating key third-party applications. We have a number of...
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Product
One challenge we are seeing with Expanse Acute Care EHR is the ability for patients to schedule...
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Loyalty
We are at a crossroads right now with MEDITECH, and we are contemplating a potential move to Epic....
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Product
The only thing I don't like is that with MEDITECH's system, each group only knows its part. However,...
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Product
Expanse Patient Accounting is more forgiving than other systems we have had. If we make an error, it...
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Product
Expanse Patient Accounting is very user-friendly, but there are some areas that I don't particularly...
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Relationship, Product
I never had issues with MEDITECH until a recent update that caused issues with the dashboard. The...
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Relationship, Product
Expanse Acute Care EHR is pretty good. I know that MEDITECH has had some turnover in recent years,...
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Product
Anesthesia is a big functionality gap in MEDITECH's system. We would also like a more user-friendly...
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Culture, Operations
MEDITECH has promised us some products that are coming out, and sometimes, there are delays or those...
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Relationship
MEDITECH is pretty good at solving our problems.
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Loyalty, Relationship, Product
MEDITECH has a new thing called MEDITECH Alliance. If a third party is in the MEDITECH Alliance,...
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Relationship
I have the personal cell phone numbers of people at MEDITECH, and I don’t use those often, but when...
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Product
I have seen Expanse Patient Accounting have a few little hiccups in some places, but I have also...
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Loyalty
Once we are fully implemented with Traverse Exchange, there is a good chance we will give MEDITECH...
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Relationship
MEDITECH has had a lot of turnover, so we have struggled a bit recently. It takes the vendor longer...
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Operations
MEDITECH doesn't really train. They refer everything to MedPower and strongly recommend it. But we...
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Operations
Initially, the people who were doing our training were trained by MEDITECH, but we haven't used a...
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Relationship, Operations
We use the vendor's ticketing system. We can also call the vendor on the phone from time to time....
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Loyalty
I don't think that our overall satisfaction with the product is going to get any better. Once...
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Product
MEDITECH's portal isn't terrible, but many organizations use different portals from other vendors. I...
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Relationship
We expressed our concerns with MEDITECH, and some of their senior leadership actually met with some...
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Relationship, Product
MEDITECH’s update process has not been stellar. Typically, updates cause as many problems as they...
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Relationship
Our feeling has been that MEDITECH’s development road map hasn't met our needs very well and that...
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Product, Value
MEDITECH is definitely not shy about charging for things. When we want to do an implementation with...
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Relationship, Product
We have had a few little issues with this solution. We are still trying to work some of them out....
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Loyalty, Relationship, Product
MEDITECH is working on improvements, and I think that they listen to their customers and try to...
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Operations, Product
MEDITECH offers best practices regarding what our registration clerks could say to patients to help...
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Product
Patient and Consumer Health Portal works really well in that it is easy to navigate. Signing up is...
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Relationship
If MEDITECH is going to have a planned outage or downtime for an upgrade, they are proactive about...
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Loyalty, Product
Overall, I like the upgrades that MEDITECH is going to do in the near future. However, the one thing...
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Product
Internally, I think Patient and Consumer Health Portal works well with any of our patient records...
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Relationship
If the person who gets our help desk ticket can't help us with our problem, they move it to someone...
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Operations
The initial training for the solution went really well. However, in terms of ongoing training, I...
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Relationship, Operations
Before going live with the solution, we met with our specialist from MEDITECH, and they helped us go...
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Commentary Summary
Comment Type Breakout