MEDITECH Expanse Suite Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Product, Value
MEDITECH doesn't do a whole lot of updates with their accounting system. It is decent. MEDITECH does...
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Relationship, Operations
The implementation for Expanse Patient Accounting went extremely well. I do have support from...
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Loyalty, Relationship, Product
We actually influence MEDITECH's priorities and road maps to get them to do some key things for us...
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Loyalty, Operations
I think what MEDITECH is doing to build and improve is right. They are going about how they do AI in...
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Relationship, Value
MEDITECH is a high-value, low-cost solution provider that is very in tune with their customers. They...
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Product, Value
Interfaces with MEDITECH are a sore spot for us, and they are expensive when they are purchased....
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Relationship
There is always room for improvement, but MEDITECH is always striving to make Expanse Acute Care EHR...
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Relationship
Whenever we have ideas, we feel like MEDITECH is often slow to act. Their rate of response to things...
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Relationship, Product
MEDITECH has worked with us on integrating third-party applications. Sometimes that takes a while,...
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Product
We are overall pretty satisfied with Expanse Acute Care EHR. The system communicates well with our...
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Relationship, Operations
We have requested training from the vendor, but our IT staff members have a hard time working with...
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Culture, Operations, Value
I wouldn't buy Expanse Acute Care EHR again based on our experience with it, but I haven't...
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Culture, Loyalty, Product
The system doesn't work the way it was promoted to work. There are a lot of ways to lose orders. We...
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Operations, Product
Our implementation went really well. It seems like MEDITECH tests their upgrades. The system has...
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Relationship
MEDITECH's support is ticket based. That support is provided 24/7. When something happens and there...
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Relationship
When our IT people work with MEDITECH to integrate with third parties, MEDITECH is pretty average....
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Loyalty, Relationship
I know there have been some high-level conversations with MEDITECH among our senior leaders. Our...
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Loyalty, Relationship
We are extremely happy with MEDITECH. I have been in this industry for many years, and if a vendor...
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Relationship
MEDITECH has gone above and beyond. Their senior-level people have visited with us, so they have...
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Loyalty
We are moving from MEDITECH's EHR to Epic's EHR due to all of the functionalities that MEDITECH does...
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Loyalty, Product
Expanse Patient Accounting is on the old version and still looks ancient.
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Product
Expanse Acute Care EHR interfaces with our PACS and the laboratory. The kind of interface we have is...
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Product
The thing I appreciate most about Expanse Acute Care EHR is that it is cloud based. I don’t have to...
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Operations
One of the challenges with Expanse Acute Care EHR wasn’t really due to the product itself. The big...
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Relationship
MEDITECH is aligned with what is happening in healthcare today, and they really try to keep their...
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Relationship, Product
On the acute care EHR side, MEDITECH needs to speed up API development to allow for better reading...
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Product
MEDITECH Home Health Financials' reporting system doesn't easily pull things like the financial part...
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Relationship
MEDITECH has the capability to be helpful and to help us figure things out, and they are always...
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Operations
There is not a lot of continual training that I'm aware of.
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Loyalty
I’m not a fan of the new documentation page and how it opens in the MEDITECH system. It is very...
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Product
My biggest challenge right now is that we were moved to the web version of MEDITECH's system after a...
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Product, Value
Our employees are satisfied with the system because it gives them the ability to look across care...
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Relationship
When we open cases with MEDITECH, sometimes they don't even respond. Then we are always asking for...
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Relationship, Product
The vendor has made changes; we took a recent update, and I have no idea what they did, but now, I...
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Loyalty, Operations
I probably wouldn't recommend the system to a peer. Right now, our surrounding area is going to...
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Relationship
The executives are involved, but all we get from them is fluff. If I have to reach out to them, they...
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Operations
The system is good, but the implementation needed work from MEDITECH’s side. Every facility is...
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Relationship, Operations
We have struggled with the vendor greatly since our implementation months ago, and we have only just...
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Relationship, Product
Right now, we are trying to change some workflows. We have to come back to certain things because we...
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Operations
MEDITECH does these little training seminars, and the seminars are great, but when it comes to...
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Product, Value
Expanse Patient Accounting has been really good for our specialties. The practice management suite...
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Product
I think the whole Expanse suite needs to be redone. It is just outdated. It is the same back-end piece....
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Loyalty, Product
MEDITECH has a new thing that they are working on that allows integration, and it is called...
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Value
Up until this last year, I would have said that MEDITECH didn’t nickel-and-dime us, but they are...
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Relationship
MEDITECH’s executive team is involved, and if I have problems, I don't have a hard time getting in...
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Relationship
I think MEDITECH just needs more people. They are struggling the same as everybody else is with...
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Loyalty, Product
We are not currently using third parties, but we are trying to find vendors that will interface with...
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Product, Value
Honestly, I don't think I would buy MEDITECH Home Health EHR again. We have run into so many areas...
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Culture, Relationship
MEDITECH does keep promises but only eventually. It takes a very long time for some promises to be...
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Loyalty, Product
MEDITECH Home Health EHR will allow us to interface with the hospital to receive certain...
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Relationship, Operations
MEDITECH used to do monthly calls, and then they went to quarterly calls, and finally, those just...
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Relationship, Operations
If I have a case open with MEDITECH and need guidance, sometimes the person responding will direct...
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Culture, Loyalty, Product
We are now finding out that some of the things that we were told about the product haven't even been...
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Product
The benefits realized by using multiple features from the EHR are being able to pull the patient's...
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Product
I'm fine with MEDITECH Home Health EHR because I know it, but in general, like for clinicians or...
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Loyalty
There have been a lot of grumblings about Expanse Acute Care EHR, but I think the reality is that it...
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Product
I would tell others looking at Expanse Acute Care EHR that the interoperability and communication...
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Operations
Organizations have to pay MEDITECH for additional training. The vendor offers webinars or tutorials,...
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Relationship
We need more follow-through and feedback from MEDITECH. It takes the vendor a long time to get back...
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Relationship, Product
The strength of MEDITECH is that they have a lot to offer big facilities. We can customize their...
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Loyalty, Product
I do not love the Expanse Acute Care EHR portal. MEDITECH is upgrading it, but right now, it is not...
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Product
We use a third-party therapy documentation system for some of our specialties because Expanse Acute...
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Operations
MEDITECH has gotten better with training. However, if MEDITECH is going to have enhancements, they...
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Product
There is not a lot of flexibility with MyHealth from the perspective of how we build some things....
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Product
Expanse Patient Accounting is not smooth in terms of integration among different products or...
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Product
We have been on Expanse Patient Accounting for so long, so we know it well. For new people, it is a...
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Value
MEDITECH does keep their promises when pushed hard enough. MEDITECH charges for every little thing,...
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Loyalty
Expanse Patient Accounting is not part of our long-term plans. We are looking for more...
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Relationship, Operations
MEDITECH could improve their upgrades by doing a better job of debugging and providing a little more...
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Product, Value
I like that we can see all the accounts for our different facilities in one spot in Expanse Patient...
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Relationship, Operations
We get update notices from MEDITECH about what is changing, but I can't understand what everything...
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Product
One thing that is frustrating to me with Expanse Acute Care EHR is that it seems like it doesn't...
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Product
One thing I'm involved in is the denials that we receive from payers, and we have to track all of...
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Culture, Relationship, Product
Sometimes MEDITECH will say there is a new regulation out there, and they present us with something...
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Operations, Product
Expanse Acute Care EHR gives us the ability, with a few exceptions, to bring a screen up as a...
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Relationship
If there is known functionality that used to exist in the solution and is no longer there, I would...
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Culture, Relationship, Product
There was some functionality in a previous MEDITECH solution that doesn't exist in Expanse Acute...
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Relationship
MEDITECH could be more responsive when we put in a request that includes an example. MEDITECH should...
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Loyalty, Relationship
I’m not aware of MEDITECH's road maps quite yet. I know there are road maps out there, but I haven't...
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Relationship
The product itself is easy for end users to use, and the new cloud-based version is much better than...
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Relationship
Right now, we have really developed a good partnership with MEDITECH. Their leadership is definitely...
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Product
We are an island within a sea of Epic, I guess you could say, so we have a lot of staff members who...
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Loyalty, Relationship, Product
MEDITECH should expand on their technology, as well as work on their interoperability, data...
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Relationship
Because of the type of MEDITECH customer we are, we are limited in some of the things that we can...
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Product
I love the new look and new functionality. I cannot wait to get the updated portal.
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Product
Expanse Acute Care EHR is very easy to use. The functionality is pretty good. I have recommended MEDITECH....
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Product
MEDITECH is pretty good at supporting our integration goals. MEDITECH is fairly easy to work with...
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Relationship
MEDITECH’s executive involvement is getting a little bit better. Executive involvement took a hit...
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Loyalty, Relationship, Product
MEDITECH is definitely investing in some key changes. One is the integration with AI. They are...
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Relationship, Operations
For support metrics, it seems MEDITECH has a high turnover rate in lower levels. This results in our...
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Relationship, Product
Even MEDITECH acknowledged that they have focused on providers for too long. It is time for nursing,...
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Relationship
MEDITECH could be more agile in terms of idea development and fixes. They could introduce new...
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Relationship, Product
I love the EHR's value and ease of use. I also love the great relationship that we have with...
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Relationship, Product
MEDITECH is good about having a consistent process for updates.
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Relationship, Product
There are things that we wish MEDITECH did better or differently. There are a lot of things that...
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Value
MEDITECH has not been a nickel-and-diming operation. I have worked with healthcare medical record...
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Relationship, Operations, Product
There is something that I would like the vendor to do, but I don't know whether it is possible. If I...
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Product
Many of the tickets that I get from patients are because the patients don't understand where...
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Product, Value
Overall, the system functions every day and gets us what we need regardless of any problems. Moving...
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Relationship, Value
I have been really irritable about the fact that I pay a significant amount to MEDITECH in support...
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Culture, Relationship, Product
MEDITECH doesn't throw a lot of promises at us, but they also don't always tell us what they are...
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Operations
MEDITECH boasts about their training, but their training is for nurses and doctors. MEDITECH doesn't...
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Relationship
MEDITECH must have a lot of turnover with their customer support because I can tell that we are...
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Product
We are a specialty hospital, and when it comes to MEDITECH helping us maximize their software, we...
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Product
E-prescription abilities should just be part of MEDITECH's system because they are so fundamental...
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Operations
Some of the MEDITECH support people are very knowledgeable and helpful. Some are not very helpful...
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Operations
The ongoing training is done by our team here and not by MEDITECH.
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Loyalty
I think MEDITECH is part of our long-term plans.
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Relationship
When our informatics team reaches out, MEDITECH helps however they can with our version. They are...
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Product, Value
MEDITECH's system is pretty good, but we really need to update it; that is our problem. We haven't...
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Product
When we change a guarantor or insurance company, the system is supposed to automatically message...
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Value
Right now, the system goes down a lot, but I don't know whether those issues are directly related to...
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Product
The system is user friendly and convenient. It has nice workflows for our patient registration. It...
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Relationship, Product
Expanse Acute Care EHR is easy to work with, and MEDITECH will work with us to get problems solved....
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Value
With MEDITECH, there is a traverse exchange process, and we are getting grandfathered in without an...
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Relationship
With MEDITECH, we get told that things aren't possible. I'm so lucky I have an informaticist who...
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Product
Being able to see the complete open chart is just very convenient and user-friendly. There is a...
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Product
We get so many phone calls from clinicians asking whether the patient has been capitated to a...
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Product
I would like the insurance plan, the name of the insurance, the IPA, and the capitated hospital to...
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Operations
Our implementation with MEDITECH was interesting to say the least. MEDITECH's project management...
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Loyalty, Relationship, Operations, Product
In terms of functionality, MEDITECH has a way to go before they hit all of the efficiencies that we...
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Relationship
We had a couple of issues that really drove home the fact that we cannot wait for some things on the...
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Product
Expanse Acute Care EHR functions well, and it hasn't had any major hiccups in the grand scheme of things....
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Product
With MEDITECH, there are some frustrations from our end users when it comes to scheduling,...
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Product
Expanse Acute Care EHR basically does what MEDITECH says it will. There are some bugs though. The...
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Relationship, Operations, Product
I wish MEDITECH would be faster with their updates. We have never really had an update any faster...
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Relationship, Operations
MEDITECH supports us very well during the upgrade process. They are very knowledgeable about their...
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Operations
I must ding MEDITECH on training. The initial training was okay. The ongoing training is lacking. It...
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Loyalty, Product
I definitely don't curse MEDITECH behind closed doors. I grumble sometimes when working with their...
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Loyalty, Product
I will give MEDITECH very high marks for delivering new technology. They have made great strides....
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Relationship
For MEDITECH, we have a dedicated account manager, and they get us results. They are not the one...
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Relationship
When we put in a web support ticket, MEDITECH’s support specialist usually responds in a timely...
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Relationship
MEDITECH is good at proactive service. However, it tends not to be related to our problems. If there...
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Product
Fetal monitoring is probably the biggest functionality we use a third party for that should be...
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Culture, Relationship, Product, Value
MEDITECH has kept all of the promises that they have ever made to us. Also, MEDITECH has many...
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Loyalty, Value
I would recommend MEDITECH all day long, every day. We looked at every major EMR platform when we...
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Relationship
When we call MEDITECH with a problem, we talk to a human 24/7/365. Somebody answers the phone. That...
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Relationship
Often, MEDITECH’s support specialists won’t be the most helpful. They send us a link to the manual...
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Operations, Product
MEDITECH is definitely improving the ease of use for end users. When we first went live with Expanse...
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Product
MEDITECH does not have internal software to smoothly transition the test environment into a live...
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Product
The physician documentation goes very well. Order entry is fairly simple, and physicians catch on quickly....
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Operations
Our initial training when we went live was majorly impacted by the COVID-19 pandemic. MEDITECH...
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Operations
The two departments that we struggle to train are the health information management and billing...
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Operations
My advice to other interested customers is to have MEDITECH on-site as much as possible when...
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Culture, Product
MEDITECH doesn't keep all their promises. There are some things that we have asked for since the...
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Product
What I like about Expanse Acute Care EHR is that everything is integrated and in one platform. I...
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Operations, Product
I use Expanse Acute Care EHR a lot, so I'm very comfortable using it. The screen is just very easy...
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Relationship, Product
I want MEDITECH to improve some reports in Expanse Acute Care EHR, such as things with the output of...
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Relationship
Expanse Acute Care EHR is a pretty good product once we get it going. Most of our contact with...
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Loyalty, Relationship, Product
The vendor doesn't have new technology, but Expanse Acute Care EHR does what we need it to do. I...
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Relationship, Product
MEDITECH isn't proactive. The system is pretty robust, but MEDITECH doesn't tell anyone what it...
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Relationship
MEDITECH doesn't keep all of their promises. We wanted MEDITECH to develop a certain product, but...
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Operations
For our recent implementation, MEDITECH didn't take certain time variables into account, and they...
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Operations
There really isn’t any training for Patient and Consumer Health Portal. It is pretty intuitive.
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Product
We would like to have a better way to view reports. They need to be sorted in a different way. Right...
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Loyalty
MEDITECH has a whole new redesign of the portal that they are working on, and from what I have seen,...
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Loyalty, Value
Expanse Patient Accounting is part of our long-term plans because of our size. Ideally, we would...
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Relationship, Product
I hardly ever hear from any of MEDITECH’s executives. The new technology that MEDITECH delivers is...
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Product, Value
MEDITECH isn't integrated with another EHR that our physicians are using. Additionally, the bills go...
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Value
MEDITECH definitely listens to us. There are always little upgrade things and new things that...
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Product
I would like to see MEDITECH develop new AI tools for evaluating claims that are going out so that I...
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Product
MEDITECH could have better tracking in the solution. If a claim goes out clean, we expect payment...
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Culture, Relationship
For years, we had a MEDITECH account manager who did the bare minimum, and we had to hound them to...
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Loyalty, Relationship, Product
I have been worried about MEDITECH because they have been fighting to keep hospitals as...
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Loyalty, Product
The redesign and the layout for the patient record in Expanse Acute Care EHR are more intuitive. We...
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Product
I love that MEDITECH is on top of things, but the system is very hard for the clinical areas because...
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Relationship, Product
Expanse Acute Care EHR is better than the prior version; however, I find it very limited. Software...
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Product
Reporting is a big piece of what we do in case management, and just having that be more up-to-date...
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Culture, Product
If MEDITECH doesn’t have a contract with a third-party vendor or acknowledge a third-party...
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Operations
MEDITECH made us get an outside firm for training, but we picked well with what we did, so I am okay...
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Product
I would like MEDITECH to enhance some things, and there is always something more we want. In Expanse...
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Culture, Product
Expanse Patient Accounting is pretty straightforward in terms of what it can do.
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Relationship
I don't talk with MEDITECH's support people as often as I used to, but they have a ticketing system....
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Product
Messaging and communicating with providers on the solution is easy as long as we have a relationship...
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Relationship, Product
MEDITECH could allow the customer some level of customization in the solution. The vendor could also...
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Loyalty, Product
The issue is not so much the portal functionality, but we do struggle with the solution because we...
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Product
When we moved to Expanse Acute Care EHR, it was hard for us to know whether things had to be a...
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Loyalty, Product
I am still getting used to Expanse Acute Care EHR. It is built better than our last system, but we...
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Relationship, Product
With MEDITECH, a lot of our enhancement requests sit untouched for years. It isn't that I don't like...
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Relationship, Product
Almost everyone interfaces their systems with Epic's. MEDITECH is maybe in the second or third tier...
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Product
The integration between our radiology and ordering areas needs some work. Those are different...
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Loyalty
One issue with Expanse Acute Care EHR is that if users need something changed, it will take months...
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Loyalty, Relationship
I would like MEDITECH to be more responsive and to resolve issues up front. MEDITECH's support is...
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Operations, Product
MEDITECH has a good product. When we moved to Expanse Acute Care EHR, there were issues with the...
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Loyalty, Relationship, Product
MEDITECH does a really good job of having regular clinical content updates where we can move things,...
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Relationship
MEDITECH's customer support response time really depends on the module. Each module has a different...
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Product
Our users like the widgets in Expanse Acute Care EHR because they can personally customize what they...
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Operations
We are not relying on MEDITECH for training. MEDITECH has offered some training, but we feel like...
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Product
Most end users are adapting to the MEDITECH application, but we do have an issue with some of the...
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Relationship
One problem we have with MEDITECH is that we have issues that are critical to patient care. We open...
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Relationship, Product
MEDITECH is slow when it comes to integrating key third-party applications. We have a number of...
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Product
One challenge we are seeing with Expanse Acute Care EHR is the ability for patients to schedule...
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Loyalty
We are at a crossroads right now with MEDITECH, and we are contemplating a potential move to Epic....
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Product
The only thing I don't like is that with MEDITECH's system, each group only knows its part. However,...
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Product
Expanse Patient Accounting is more forgiving than other systems we have had. If we make an error, it...
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Product
Expanse Patient Accounting is very user-friendly, but there are some areas that I don't particularly...
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Relationship, Product
I never had issues with MEDITECH until a recent update that caused issues with the dashboard. The...
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Relationship, Product
Expanse Acute Care EHR is pretty good. I know that MEDITECH has had some turnover in recent years,...
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Product
Anesthesia is a big functionality gap in MEDITECH's system. We would also like a more user-friendly...
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Culture, Operations
MEDITECH has promised us some products that are coming out, and sometimes, there are delays or those...
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Relationship
MEDITECH is pretty good at solving our problems.
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Loyalty, Relationship, Product
MEDITECH has a new thing called MEDITECH Alliance. If a third party is in the MEDITECH Alliance,...
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Relationship
I have the personal cell phone numbers of people at MEDITECH, and I don’t use those often, but when...
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Product
I have seen Expanse Patient Accounting have a few little hiccups in some places, but I have also...
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Loyalty
Once we are fully implemented with Traverse Exchange, there is a good chance we will give MEDITECH...
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Relationship
MEDITECH has had a lot of turnover, so we have struggled a bit recently. It takes the vendor longer...
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Operations
MEDITECH doesn't really train. They refer everything to MedPower and strongly recommend it. But we...
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Operations
Initially, the people who were doing our training were trained by MEDITECH, but we haven't used a...
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Relationship, Operations
We use the vendor's ticketing system. We can also call the vendor on the phone from time to time....
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Loyalty
I don't think that our overall satisfaction with the product is going to get any better. Once...
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Product
MEDITECH's portal isn't terrible, but many organizations use different portals from other vendors. I...
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Relationship
We expressed our concerns with MEDITECH, and some of their senior leadership actually met with some...
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Relationship, Product
MEDITECH’s update process has not been stellar. Typically, updates cause as many problems as they...
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Relationship
Our feeling has been that MEDITECH’s development road map hasn't met our needs very well and that...
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Product, Value
MEDITECH is definitely not shy about charging for things. When we want to do an implementation with...
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Relationship, Product
We have had a few little issues with this solution. We are still trying to work some of them out....
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Loyalty, Relationship, Product
MEDITECH is working on improvements, and I think that they listen to their customers and try to...
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Operations, Product
MEDITECH offers best practices regarding what our registration clerks could say to patients to help...
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Product
Patient and Consumer Health Portal works really well in that it is easy to navigate. Signing up is...
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Relationship
If MEDITECH is going to have a planned outage or downtime for an upgrade, they are proactive about...
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Loyalty, Product
Overall, I like the upgrades that MEDITECH is going to do in the near future. However, the one thing...
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Product
Internally, I think Patient and Consumer Health Portal works well with any of our patient records...
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Relationship
If the person who gets our help desk ticket can't help us with our problem, they move it to someone...
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Operations
The initial training for the solution went really well. However, in terms of ongoing training, I...
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Relationship, Operations
Before going live with the solution, we met with our specialist from MEDITECH, and they helped us go...
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Relationship
MEDITECH regularly gives us road maps and delivers on those. They also give us expected timelines on...
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Loyalty
At one point, I had to ask MEDITECH for something for a really long time before it became available....
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Relationship
With MEDITECH's support, I don't get answers when I work on something. That is a lengthy process. I...
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Product, Value
I want to be able to do self-scheduling with the system, but I am not sure whether that is a...
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Value
MEDITECH charges here and there for things that they shouldn't charge for, like new regulatory...
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Relationship
MEDITECH sends out notifications when there are glitches in the system, and they will give us...
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Product
MEDITECH's patient portal is easy to use. I don't see any issues with it. However, that portal is...
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Culture, Value
MEDITECH is making an upgrade to their platform to make it more modern looking, and I have yet to...
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Loyalty, Relationship, Product
MEDITECH needs to get off the older language coding model. They keep just fluffing it and not really...
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Relationship
MEDITECH has good support, and I have a good representative there. They are always looking at things...
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Loyalty
MEDITECH is looking at refreshing and revamping Patient and Consumer Health Portal to modernize it....
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Relationship, Product
I have a big generational age gap of end users, and if someone is on the lower end of that...
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Relationship
MEDITECH’s support team has gone through a transition, so the vendor is getting their whole support...
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Operations
Things have been better with MEDITECH. We are finally getting the kinks worked out. We just had some...
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Product
Expanse Acute Care EHR is a good product. It is pretty user-friendly, and there is some good...
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Relationship
MEDITECH’s service needs a little work. The vendor has a lot of people that they take care of, and...
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Relationship, Product
MEDITECH is pretty good. We have not had any problems with any of the updates for Expanse Patient...
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Product
MEDITECH could improve a few criteria options that we asked for a couple of years ago and haven't...
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Loyalty
The timing and number of updates that MEDITECH was willing to give was a promise not kept. So, that...
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Product
Our physicians have more complaints with the MEDITECH acute product than the ambulatory product....
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Operations
Outside of tip sheets that physicians refused to read, MEDITECH didn't really come with a lot of...
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Culture, Relationship
I haven't really had many negative experiences with MEDITECH. When we have talked with the vendor's...
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Relationship
MEDITECH does a really good job when it comes to us calling on their support or putting in tickets....
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Operations
MEDITECH produces some good, on-demand training. However, it would be nice to see more in-person or...
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Value
For the amount that we pay, we definitely get our value out of the system. MEDITECH combined two...
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Product
For the system to be even easier to use, it would be nice if each organization had the ability to...
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Loyalty, Relationship
What I want in a year and what I think I will get are two different things. I hope that MEDITECH's...
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Culture, Value
It is hard to say whether I have received my money's worth with Expanse Acute Care EHR because I...
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Operations
Our implementation of Expanse Acute Care EHR was okay. I would have liked to have seen a little more...
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Culture
MEDITECH doesn't keep all of their promises. Their salespeople blatantly lie. They promote things...
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Product
Patient and Consumer Health Portal is a useful tool. If a patient is trying to communicate with...
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Product
The MEDITECH patient portal doesn’t do everything that we would like it to. Confidential stuff is...
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Product
Patient and Consumer Health Portal has its moments. It works well sometimes, but other times it does...
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Operations
The implementation of the solution was okay; it wasn’t that difficult. MEDITECH was available. They...
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Product
We try to take the latest and greatest updates from MEDITECH, but that isn't really that feasible...
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Relationship
MEDITECH is receptive when we bring up things that aren't working well, and they definitely try to...
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Product
I get so many mixed reviews about Patient and Consumer Health Portal. Some people love the portal....
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Value
I would retire if I had to switch vendors. I am very happy with MEDITECH. The system could always be...
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Operations
The vendor's training is lacking. We need more virtual training or a pathway to train new employees....
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Loyalty, Product
The system doesn't have palliative care, and our hospital wants that. The system's benefits don't...
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Product, Value
Any system that is hospital-based requires an interface, but MEDITECH Home Health EHR is not...
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Operations
MEDITECH doesn’t have a good education plan, so we have to cull through everything ourselves and...
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Relationship, Product
With the upgrades of MEDITECH Home Health EHR, we have had some cyber issues and some difficulty...
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Relationship
MEDITECH is fairly realistic when they tell us what isn't doable because of coding or another...
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Relationship
MEDITECH works hard to support us, but the product isn't so great some days. The vendor really tries...
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Product
New users take forever to orient themselves on MEDITECH Home Health EHR, and even the ones who have...
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Loyalty, Value
MEDITECH is working hard on their products, and they are pretty forward-thinking when it comes to...
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Product
MEDITECH has done a lot of work on the provider side of Expanse Acute Care EHR, but there has got to...
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Operations
The initial training for Expanse Acute Care EHR wasn't really provided by MEDITECH. The system is...
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Value
Expanse Acute Care EHR has a reasonable cost, and MEDITECH doesn't nickel-and-dime us.
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Relationship
I receive plenty of support and executive involvement from MEDITECH. We are supposed to be getting...
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Product
My likelihood of recommending Patient and Consumer Health Portal used to be higher. It rates below...
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Product
MEDITECH isn't Epic. We hear that every time we talk to providers and staff members who have used...
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Relationship
MEDITECH does not keep all their promises. We put in lots of requests, and those become ideas, and...
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Value
Historically, MEDITECH has done okay about avoiding charging for every little thing, but now, it...
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Operations
MEDITECH's implementation wasn't great, and it wasn't terrible. It was in the middle of the road....
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Relationship
MEDITECH's executives try to hold regular meetings with our executives.
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Loyalty, Product
Patients can’t self-schedule appointments in Patient and Consumer Health Portal. We are looking at a...
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Operations, Product
One of the recent updates from MEDITECH required code changes and actually took down our system. It...
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Product
Even though MEDITECH is behind their competitors in some areas, the patient portal does work as they...
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Relationship
Our involvement with MEDITECH’s executives has improved recently; we had some problems with system...
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Loyalty, Value
Patient and Consumer Health Portal is very simplistic and easy to use, and that is good for a lot of...
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Product
I like that we are able to grow the MEDITECH patient portal. We have been able to stage it out and...
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Culture
I don’t like MEDITECH’s contracting at all. We just signed on for a new feature, but the contract...
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Relationship
I do struggle with MEDITECH support sometimes. They give us vague responses. It seems like the...
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Product
The functionality could always be better, but Expanse Patient Accounting meets our needs. If Expanse...
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Relationship
MEDITECH has definitely gotten better over the years about responding when we have issues. We can...
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Product
Expanse Patient Accounting is what it is, so it is not developing as much as MEDITECH's EHRs. Also,...
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Loyalty, Value
Expanse Acute Care EHR is part of our long-term plans because the cost is better than the cost of...
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Loyalty, Product
MEDITECH is delivering new technology that meets our needs. They are developing quite a bit of new...
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Operations
We are good about asking for extra resources from MEDITECH as we need them, but otherwise, there is...
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Product, Value
We are a small facility, and the system meets our needs and gives us capabilities that smaller...
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Operations
MEDITECH's training was adequate. I think the vendor also does a good job with ongoing training....
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Loyalty, Product
Some things that are going well for MEDITECH are their interoperability with HIEs and their ability...
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Relationship
There are some areas where MEDITECH is proactive on the back end. There are some things that they...
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Relationship
We don't have any problems with MEDITECH keeping their promises, but things aren't always delivered...
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Operations
Some of the implementation specialists from MEDITECH weren't as knowledgeable as we had hoped. There...
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Relationship
The vendor is quick to respond to our needs, and they are quick to come up with solutions. The...
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Operations, Product
The product could be easier to use. The issue is all of the documentation that is required and has...
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Loyalty, Product
The vendor is getting better at delivering technology over the years. I just think that they...
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Relationship
MEDITECH is proactive. They have actually reached out to us because they have looked at all of the...
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Relationship
MEDITECH's people, including their executives, are very responsive. I was with one of the vendor's...
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Relationship
MEDITECH might not do things as quickly as we want them to, but they do keep their promises.
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Relationship, Product
I like the versatility of Expanse Patient Accounting. We have multiple service lines that all have...
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Operations
MEDITECH has really good training available, though there could be more. For my role, I deal with...
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Culture, Value
Lately, my issue with Expanse Patient Accounting has been interfaces. We have other products that we...
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Operations, Product
We get upgrades for Expanse Patient Accounting, and we stay up-to-date. We love the upgrades....
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Culture, Product
The expectation that the product works as promoted is just not there whenever the Expanse Patient...
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Culture, Relationship, Product
When we are trying to fix things in Expanse Patient Accounting that we think should be working,...
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Relationship
MEDITECH does work toward their promises, but whether they actually get there is a different story....
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Operations
MEDITECH does have some training, but sometimes I don't think they know themselves. So, there is...
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Loyalty
I don't see us changing Expanse Patient Accounting. I am sure there are better things, but it looks...
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Product
I like that I can go in Expanse Patient Accounting and find what I am looking for. I am sure there...
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Relationship
With some of our issues that we open with MEDITECH, we don't get timely responses, and we do have to...
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Relationship
If MEDITECH finds issues, they send information out to all their customers and alert them that a...
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Relationship, Product
Expanse Patient Accounting meets our needs, and MEDITECH is very good to work with. They have a...
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Value
In healthcare, it feels like everything is very expensive, but that is the nature of software....
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Product
Our providers have been using the web version of Expanse, and they like it better than the desktop...
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Loyalty
We are planning to push everybody to the web version of Expanse, and we will see how that goes...
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Relationship
The kind of customer support we get from MEDITECH varies based on who our specialist is and who we...
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Loyalty, Product
MEDITECH could improve Expanse Acute Care EHR by integrating with AI to allow me to summarize the...
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Product
I do all the training, and every provider comes in and says that Expanse Acute Care EHR is pretty...
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Operations
We don't get any support from MEDITECH on training. I don't feel like there is any real way for the...
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Operations, Product
Whether someone will be successful in implementing MEDITECH's system really depends on their...
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Product, Value
MEDITECH's system is technically easy to use. The issue is that it is too simple, so it can't...
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Relationship, Product
Estimates aren't supported in the system. The system uses a manual process. Even though we knew that...
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Product
Our codes don't always carry over cleanly during MEDITECH's upgrades. To make the system work in a...
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Loyalty, Relationship, Product
MEDITECH should solicit more feedback about enhancements and things that people want to see in the...
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Relationship
MEDITECH listens. We have the attention of the executives. They came on-site to meet some of our...
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Product
The biggest strength is the overall patient chart. We have an ambulatory environment, which is our...
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Product
We would like a better integration between portal messaging and patient connector text message...
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Loyalty, Product
Some of the features in Patient and Consumer Health Portal are a little dated. It might be nice if...
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Product
Getting patients registered for Patient and Consumer Health Portal is a bit tedious for the office...
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Relationship, Product
We would like clearer communication from MEDITECH about the impact of the updates on portal...
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Relationship
Any time I reach out to MEDITECH, they get right back to me and are very responsive, and when we ask...
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Product
Patient and Consumer Health Portal has a good user interface. It is relatively patient friendly. It...
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Product
I have been using MEDITECH for many years, and there are some things that could be improved. Some of...
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Relationship
With the MEDITECH ticketing system, we get pushed around a lot. If we submit a ticket for help,...
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Product
Patient and Consumer Health Portal is one of the easier systems to use.
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Operations
We would like MEDITECH to have more training available to new users. We implemented the system years...
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Value
We have some add-ons from MEDITECH that are very expensive. MEDITECH is used in large systems, and...
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Relationship
MEDITECH is pretty good about fixing things for us and being proactive. We are working with them...
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Relationship
MEDITECH’s support team isn't very responsive when we put in tickets. Tickets don't go anywhere....
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Loyalty
I can't say whether Expanse Acute Care EHR is part of our long-term plans. There is not a lot that I...
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Loyalty, Product
It would be nice if MEDITECH made it easier to run certain reports in Expanse Acute Care EHR. Their...
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Relationship, Operations, Product
MEDITECH could improve their upgrades by addressing all of the problems that their upgrades seem to...
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Operations, Product
The biggest thing MEDITECH could improve is making Expanse Acute Care EHR look the same for all...
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Operations
The biggest downfall is the limitation of sessions. When MEDITECH switched the product to being web...
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Relationship, Operations, Product
MEDITECH is close to finishing their API for integrating our ambient solution. I think they tend to...
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Product
I think the biggest complaints we get from patients about the system are about getting logged in and...
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Value
MEDITECH doesn't avoid charging us for every little thing. There are a lot of things in the system...
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Operations
The implementation was a disaster. Our initial implementation team consisted largely of new hires...
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Relationship
The web and phone support are hit-or-miss. Some support personnel are quick to respond, and others...
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Operations
We found during the implementation that the vendor had migrated from using Microsoft SQL to using...
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Product, Value
The ease of use for end users is also hit-or-miss. In some areas, the system has been an improvement...
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Product
The management of the system is a disaster. Every area has its own access dictionaries, and that...
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Value
MEDITECH didn't have a financial package that was functional and that would allow us to do our...
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Operations
Our MEDITECH implementation and the years we spent on the system were the worst. There were...
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Loyalty, Operations, Value
Things were so bad with the system in our ambulatory area that we had to decide to cut the system...
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Loyalty, Relationship, Product
There needs to be a lot of improvements to the problem list management in Expanse Acute Care EHR....
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Relationship
MEDITECH's support is sometimes lacking in terms of the support people's knowledge of not only the...
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Product
Expanse Acute Care EHR is intuitive, customizable, and pretty easy to use in terms of how the...
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Relationship, Operations, Product
Sometimes, there seems to be a gap between the people building Expanse Patient Accounting and the...
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Product
The customizability in Expanse Patient Accounting is very nice. We have very specific billing rules,...
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Relationship
MEDITECH is very responsive. We get lots of very good high-level involvement from them.
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Loyalty
I know that our staff members take their laptops in to do visits. They use cell service for the...
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Product, Value
One of the best benefits of the system is that the system is highly integrated. The system is also...
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Product
The system needs work. It is one of those modules that isn't used much across the United States, and...
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Loyalty, Product
We were running multiple different EMRs, and we wanted to bring all of those together and have just...
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Product
I don't think I would recommend the system. I would tell people to not go with it. Some parts of the...
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Operations
I don't know the package that we bought. However, when we were building with MEDITECH, they gave us...
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Loyalty, Product
I feel like the system's processes are more difficult than MEDITECH made them sound. We have orders...
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Product
Scheduling with the system can be hard because we lose orders. The whole prior authorization thing...
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Relationship
MEDITECH isn't very responsive with some things. When we put in tickets, we may not hear anything...
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Operations, Product
There is a definite learning curve with the way we approach this solution. It is a task-oriented...
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Relationship
MEDITECH has a customer support line, and they are pretty interactive and responsive. Also, I am not...
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Product
There is no integration with this solution. We don't have iPads that have been smoothly integrated....
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Operations
The process for upgrades does not seem very smooth. I would also say the training from MEDITECH is...
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Culture, Value
When we went live with Expanse Patient Accounting, it was hard because MEDITECH marketed the...
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Relationship
Sometimes MEDITECH’s customer service is a little lacking in giving us what we need. Their support...
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Operations
MEDITECH is getting better at training. They are offering more training. Once we know how to use the...
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Product
With Expanse Patient Accounting, things aren't working, and we can't even get certain files to...
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Product
MEDITECH’s RCM product is more robust than we have ever had in an EMR. The reporting is better than...
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Product
MEDITECH is completely missing the boat on AI and things like ambient listening and nursing...
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Product
Some of our leaders are not happy with MEDITECH because of their performance. We have a list of...
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Relationship, Operations
If MEDITECH implements new modules, their training and support are very good, but for upgrades, the...
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Relationship
In certain areas, we have developed very good relationships with the MEDITECH service analysts and...
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Relationship, Product
MEDITECH's feature called Extended Software and Hardware is a mess. It is not good. When it comes to...
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Relationship, Operations, Product
With MEDITECH, sometimes I feel like we are speaking two languages. Electronic case reporting has...
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Operations, Product
MEDITECH does allow me to do integration, but it is a struggle. This is my certified EHR. I have to...
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Relationship
MEDITECH has some really good people who were on the phone with us frequently to make sure that they...
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Loyalty, Value
Using the solution, we are able to do surgeries every day and change people's lives. In the big...
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Loyalty, Product
Although Expanse Acute Care EHR is pretty easy to use in general, MEDITECH’s delivery of new...
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Product
Expanse Acute Care EHR is not meeting our needs. Because of the type of facility we are, getting the...
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Loyalty, Product
Our providers have been wanting to change their own templates so that they don't have to send them...
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Operations, Product
We have had problems with the rollout of Expanse Acute Care EHR and the turnaround time on our...
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Product
MEDITECH Home Health EHR has actually been decently stable, reliable, and responsive.
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Product
The largest area of opportunity for MEDITECH is around some basic functions that MEDITECH Home...
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Product
Financial reporting is one of MEDITECH’s weaknesses, and the system lacks some basic billing...
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Culture, Product, Value
MEDITECH is putting a lot of R&D into AI, and that is very much to their credit, but AI is being...
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Value
MEDITECH has promised for years that they will build a standalone anesthesia billing system, but...
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Relationship
The vendor is responsive if I have to escalate things.
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Loyalty, Product
The vendor is rolling out some workflow enhancements that we have asked for. Those rollouts are...
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Loyalty, Product, Value
I would recommend MEDITECH to a hospital like ours because I don't think there is much of a choice.
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Value
It is hard for me to complain because our organization cannot afford MEDITECH's competitors. That is...
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Product
Interoperability is a weak point. That doesn't make MEDITECH bad, but it is a weak point in...
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Relationship
There are areas of support where I am starting to notice that MEDITECH is a little constrained on...
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Culture, Product
MEDITECH does things as advertised, has good people, and has a decent product. Expanse Acute Care...
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Relationship
MEDITECH could still do some things better in terms of proactive service. I would like to see...
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Product
MEDITECH's acute and ambulatory products still operate separately in some senses. There has been...
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Relationship, Product
Depending on an organization's budget, MEDITECH can be a good option. But they don't have...
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Product
I would recommend MEDITECH for a small to medium organization or hospital group mostly because of...
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Relationship
The people on the acute side of MEDITECH work with us and try to make a difference.
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Relationship
MEDITECH has so much turnover, and we end up with new analysts all the time. There is no proactive...
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Product
One of the complaints we have with MEDITECH's system is how fast some of the pages load. The system...
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Loyalty
When we were considering which EHR to buy, we considered Epic's system, but it was three times the...
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Relationship
We have been satisfied with MEDITECH. They have good customer support.
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Product
Given our constraints when we bought Expanse Acute Care EHR, we probably would buy this product...
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Relationship, Product
The product is very stable and almost always works. The vendor has provided updates that are helpful...
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Product
The product is somewhat difficult to navigate and customize for our population. Some problems have...
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Product
The portal is useful for patients to access and download their data. It does not have the true...
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Product
The portal is functional, but it is pretty ugly and needs to be modernized for the patient's...
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Value
For an independent hospital, other options may not be as affordable as MEDITECH even though there...
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Operations
We put Expanse Acute Care EHR in during COVID-19, so all the training was online, and we learned...
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Relationship
MEDITECH doesn’t always keep their promises. I would like more assistance with getting some things...
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Value
Sometimes things with MEDITECH could be less expensive. With some of the add-ons or other things, it...
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