MEDITECH Expanse Suite Commentary
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Coray Tate
VP of Engagement
KLAS VP of Engagement - Coray Tate
 
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User Commentary

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CIO

Operations

There really isn’t any training for Patient and Consumer Health Portal. It is pretty intuitive.

May 2025
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CIO

Product

We would like to have a better way to view reports. They need to be sorted in a different way. Right...

May 2025
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CIO

Loyalty

MEDITECH has a whole new redesign of the portal that they are working on, and from what I have seen,...

May 2025
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COO

Loyalty, Value

Expanse Patient Accounting is part of our long-term plans because of our size. Ideally, we would...

May 2025
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COO

Relationship, Product

I hardly ever hear from any of MEDITECH’s executives. The new technology that MEDITECH delivers is...

May 2025
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COO

Product, Value

MEDITECH isn't integrated with another EHR that our physicians are using. Additionally, the bills go...

May 2025
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COO

Value

MEDITECH definitely listens to us. There are always little upgrade things and new things that...

May 2025
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COO

Product

I would like to see MEDITECH develop new AI tools for evaluating claims that are going out so that I...

May 2025
||
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COO

Product

MEDITECH could have better tracking in the solution. If a claim goes out clean, we expect payment...

May 2025
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CIO

Culture, Relationship

For years, we had a MEDITECH account manager who did the bare minimum, and we had to hound them to...

May 2025
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CIO

Loyalty, Relationship, Product

I have been worried about MEDITECH because they have been fighting to keep hospitals as...

May 2025
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Director

Loyalty, Product

The redesign and the layout for the patient record in Expanse Acute Care EHR are more intuitive. We...

May 2025
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Director

Product

I love that MEDITECH is on top of things, but the system is very hard for the clinical areas because...

May 2025
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Director

Relationship, Product

Expanse Acute Care EHR is better than the prior version; however, I find it very limited. Software...

May 2025
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Director

Product

Reporting is a big piece of what we do in case management, and just having that be more up-to-date...

May 2025
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Director

Culture, Product

If MEDITECH doesn’t have a contract with a third-party vendor or acknowledge a third-party...

May 2025
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VP/Other Executive

Operations

MEDITECH made us get an outside firm for training, but we picked well with what we did, so I am okay...

May 2025
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VP/Other Executive

Product

I would like MEDITECH to enhance some things, and there is always something more we want. In Expanse...

May 2025
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VP/Other Executive

Culture, Product

Expanse Patient Accounting is pretty straightforward in terms of what it can do.

May 2025
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VP/Other Executive

Relationship

I don't talk with MEDITECH's support people as often as I used to, but they have a ticketing system....

May 2025
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CIO

Product

Messaging and communicating with providers on the solution is easy as long as we have a relationship...

May 2025
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CIO

Relationship, Product

MEDITECH could allow the customer some level of customization in the solution. The vendor could also...

May 2025
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CIO

Loyalty, Product

The issue is not so much the portal functionality, but we do struggle with the solution because we...

May 2025
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Manager

Product

When we moved to Expanse Acute Care EHR, it was hard for us to know whether things had to be a...

May 2025
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Manager

Loyalty, Product

I am still getting used to Expanse Acute Care EHR. It is built better than our last system, but we...

May 2025
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Analyst/Coordinator

Relationship, Product

With MEDITECH, a lot of our enhancement requests sit untouched for years. It isn't that I don't like...

May 2025
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Analyst/Coordinator

Relationship, Product

Almost everyone interfaces their systems with Epic's. MEDITECH is maybe in the second or third tier...

May 2025
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Analyst/Coordinator

Product

The integration between our radiology and ordering areas needs some work. Those are different...

May 2025
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CEO/President

Loyalty

One issue with Expanse Acute Care EHR is that if users need something changed, it will take months...

May 2025
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CEO/President

Loyalty, Relationship

I would like MEDITECH to be more responsive and to resolve issues up front. MEDITECH's support is...

May 2025
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CEO/President

Operations, Product

MEDITECH has a good product. When we moved to Expanse Acute Care EHR, there were issues with the...

May 2025
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Nurse

Loyalty, Relationship, Product

MEDITECH does a really good job of having regular clinical content updates where we can move things,...

Apr 2025
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Nurse

Relationship

MEDITECH's customer support response time really depends on the module. Each module has a different...

Apr 2025
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Nurse

Product

Our users like the widgets in Expanse Acute Care EHR because they can personally customize what they...

Apr 2025
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CIO

Operations

We are not relying on MEDITECH for training. MEDITECH has offered some training, but we feel like...

Apr 2025
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CIO

Product

Most end users are adapting to the MEDITECH application, but we do have an issue with some of the...

Apr 2025
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CIO

Relationship

One problem we have with MEDITECH is that we have issues that are critical to patient care. We open...

Apr 2025
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CIO

Relationship, Product

MEDITECH is slow when it comes to integrating key third-party applications. We have a number of...

Apr 2025
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CIO

Product

One challenge we are seeing with Expanse Acute Care EHR is the ability for patients to schedule...

Apr 2025
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CIO

Loyalty

We are at a crossroads right now with MEDITECH, and we are contemplating a potential move to Epic....

Apr 2025
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Manager

Product

The only thing I don't like is that with MEDITECH's system, each group only knows its part. However,...

Apr 2025
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Manager

Product

Expanse Patient Accounting is more forgiving than other systems we have had. If we make an error, it...

Apr 2025
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Manager

Product

Expanse Patient Accounting is very user-friendly, but there are some areas that I don't particularly...

Apr 2025
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Manager

Relationship, Product

I never had issues with MEDITECH until a recent update that caused issues with the dashboard. The...

Apr 2025
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Director

Relationship, Product

Expanse Acute Care EHR is pretty good. I know that MEDITECH has had some turnover in recent years,...

Apr 2025
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Director

Product

Anesthesia is a big functionality gap in MEDITECH's system. We would also like a more user-friendly...

Apr 2025
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Director

Culture, Operations

MEDITECH has promised us some products that are coming out, and sometimes, there are delays or those...

Apr 2025
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Director

Relationship

MEDITECH is pretty good at solving our problems.

Apr 2025
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Director

Loyalty, Relationship, Product

MEDITECH has a new thing called MEDITECH Alliance. If a third party is in the MEDITECH Alliance,...

Apr 2025
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CIO

Relationship

I have the personal cell phone numbers of people at MEDITECH, and I don’t use those often, but when...

Apr 2025
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CIO

Product

I have seen Expanse Patient Accounting have a few little hiccups in some places, but I have also...

Apr 2025
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CIO

Loyalty

Once we are fully implemented with Traverse Exchange, there is a good chance we will give MEDITECH...

Apr 2025
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CIO

Relationship

MEDITECH has had a lot of turnover, so we have struggled a bit recently. It takes the vendor longer...

Apr 2025
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CIO

Operations

MEDITECH doesn't really train. They refer everything to MedPower and strongly recommend it. But we...

Apr 2025
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CISO

Operations

Initially, the people who were doing our training were trained by MEDITECH, but we haven't used a...

Apr 2025
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CISO

Relationship, Operations

We use the vendor's ticketing system. We can also call the vendor on the phone from time to time....

Apr 2025
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CISO

Loyalty

I don't think that our overall satisfaction with the product is going to get any better. Once...

Apr 2025
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CISO

Product

MEDITECH's portal isn't terrible, but many organizations use different portals from other vendors. I...

Apr 2025
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CISO

Relationship

We expressed our concerns with MEDITECH, and some of their senior leadership actually met with some...

Apr 2025
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CISO

Relationship, Product

MEDITECH’s update process has not been stellar. Typically, updates cause as many problems as they...

Apr 2025
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CISO

Relationship

Our feeling has been that MEDITECH’s development road map hasn't met our needs very well and that...

Apr 2025
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CISO

Product, Value

MEDITECH is definitely not shy about charging for things. When we want to do an implementation with...

Apr 2025
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Analyst/Coordinator

Relationship, Product

We have had a few little issues with this solution. We are still trying to work some of them out....

Apr 2025
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Analyst/Coordinator

Loyalty, Relationship, Product

MEDITECH is working on improvements, and I think that they listen to their customers and try to...

Apr 2025
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Analyst/Coordinator

Operations, Product

MEDITECH offers best practices regarding what our registration clerks could say to patients to help...

Apr 2025
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Analyst/Coordinator

Product

Patient and Consumer Health Portal works really well in that it is easy to navigate. Signing up is...

Apr 2025
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Analyst/Coordinator

Relationship

If MEDITECH is going to have a planned outage or downtime for an upgrade, they are proactive about...

Apr 2025
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Analyst/Coordinator

Loyalty, Product

Overall, I like the upgrades that MEDITECH is going to do in the near future. However, the one thing...

Apr 2025
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Analyst/Coordinator

Product

Internally, I think Patient and Consumer Health Portal works well with any of our patient records...

Apr 2025
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Analyst/Coordinator

Relationship

If the person who gets our help desk ticket can't help us with our problem, they move it to someone...

Apr 2025
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Analyst/Coordinator

Operations

The initial training for the solution went really well. However, in terms of ongoing training, I...

Apr 2025
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Analyst/Coordinator

Relationship, Operations

Before going live with the solution, we met with our specialist from MEDITECH, and they helped us go...

Apr 2025
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Director

Relationship

MEDITECH regularly gives us road maps and delivers on those. They also give us expected timelines on...

Apr 2025
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Director

Loyalty

At one point, I had to ask MEDITECH for something for a really long time before it became available....

Apr 2025
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Director

Relationship

With MEDITECH's support, I don't get answers when I work on something. That is a lengthy process. I...

Apr 2025
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Director

Product, Value

I want to be able to do self-scheduling with the system, but I am not sure whether that is a...

Apr 2025
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Director

Value

MEDITECH charges here and there for things that they shouldn't charge for, like new regulatory...

Apr 2025
||
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Director

Relationship

MEDITECH sends out notifications when there are glitches in the system, and they will give us...

Apr 2025
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Director

Product

MEDITECH's patient portal is easy to use. I don't see any issues with it. However, that portal is...

Apr 2025
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Director

Culture, Value

MEDITECH is making an upgrade to their platform to make it more modern looking, and I have yet to...

Apr 2025
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Director

Loyalty, Relationship, Product

MEDITECH needs to get off the older language coding model. They keep just fluffing it and not really...

Apr 2025
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Director

Relationship

MEDITECH has good support, and I have a good representative there. They are always looking at things...

Apr 2025
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Director

Loyalty

MEDITECH is looking at refreshing and revamping Patient and Consumer Health Portal to modernize it....

Apr 2025
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Director

Relationship, Product

I have a big generational age gap of end users, and if someone is on the lower end of that...

Apr 2025
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Director

Relationship

MEDITECH’s support team has gone through a transition, so the vendor is getting their whole support...

Apr 2025
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Nurse

Operations

Things have been better with MEDITECH. We are finally getting the kinks worked out. We just had some...

Apr 2025
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Nurse

Product

Expanse Acute Care EHR is a good product. It is pretty user-friendly, and there is some good...

Apr 2025
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Nurse

Relationship

MEDITECH’s service needs a little work. The vendor has a lot of people that they take care of, and...

Apr 2025
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Manager

Relationship, Product

MEDITECH is pretty good. We have not had any problems with any of the updates for Expanse Patient...

Apr 2025
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Manager

Product

MEDITECH could improve a few criteria options that we asked for a couple of years ago and haven't...

Apr 2025
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Director

Loyalty

The timing and number of updates that MEDITECH was willing to give was a promise not kept. So, that...

Mar 2025
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Director

Product

Our physicians have more complaints with the MEDITECH acute product than the ambulatory product....

Mar 2025
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Director

Operations

Outside of tip sheets that physicians refused to read, MEDITECH didn't really come with a lot of...

Mar 2025
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Director

Culture, Relationship

I haven't really had many negative experiences with MEDITECH. When we have talked with the vendor's...

Mar 2025
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Director

Relationship

MEDITECH does a really good job when it comes to us calling on their support or putting in tickets....

Mar 2025
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Director

Operations

MEDITECH produces some good, on-demand training. However, it would be nice to see more in-person or...

Mar 2025
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Director

Value

For the amount that we pay, we definitely get our value out of the system. MEDITECH combined two...

Mar 2025
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CIO

Product

For the system to be even easier to use, it would be nice if each organization had the ability to...

Mar 2025
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CIO

Loyalty, Relationship

What I want in a year and what I think I will get are two different things. I hope that MEDITECH's...

Mar 2025
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CIO

Culture, Value

It is hard to say whether I have received my money's worth with Expanse Acute Care EHR because I...

Mar 2025
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CIO

Operations

Our implementation of Expanse Acute Care EHR was okay. I would have liked to have seen a little more...

Mar 2025
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CIO

Culture

MEDITECH doesn't keep all of their promises. Their salespeople blatantly lie. They promote things...

Mar 2025
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(0)
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CEO/President

Product

Patient and Consumer Health Portal is a useful tool. If a patient is trying to communicate with...

Mar 2025
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CEO/President

Product

The MEDITECH patient portal doesn’t do everything that we would like it to. Confidential stuff is...

Mar 2025
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CEO/President

Product

Patient and Consumer Health Portal has its moments. It works well sometimes, but other times it does...

Mar 2025
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CEO/President

Operations

The implementation of the solution was okay; it wasn’t that difficult. MEDITECH was available. They...

Mar 2025
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CEO/President

Product

We try to take the latest and greatest updates from MEDITECH, but that isn't really that feasible...

Mar 2025
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CEO/President

Relationship

MEDITECH is receptive when we bring up things that aren't working well, and they definitely try to...

Mar 2025
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CEO/President

Product

I get so many mixed reviews about Patient and Consumer Health Portal. Some people love the portal....

Mar 2025
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CIO

Value

I would retire if I had to switch vendors. I am very happy with MEDITECH. The system could always be...

Mar 2025
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CIO

Operations

The vendor's training is lacking. We need more virtual training or a pathway to train new employees....

Mar 2025
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Director

Loyalty, Product

The system doesn't have palliative care, and our hospital wants that. The system's benefits don't...

Mar 2025
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Director

Product, Value

Any system that is hospital-based requires an interface, but MEDITECH Home Health EHR is not...

Mar 2025
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Director

Operations

MEDITECH doesn’t have a good education plan, so we have to cull through everything ourselves and...

Mar 2025
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Director

Relationship, Product

With the upgrades of MEDITECH Home Health EHR, we have had some cyber issues and some difficulty...

Mar 2025
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Director

Relationship

MEDITECH is fairly realistic when they tell us what isn't doable because of coding or another...

Mar 2025
||
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Director

Relationship

MEDITECH works hard to support us, but the product isn't so great some days. The vendor really tries...

Mar 2025
||
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Director

Product

New users take forever to orient themselves on MEDITECH Home Health EHR, and even the ones who have...

Mar 2025
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VP/Other Executive

Loyalty, Value

MEDITECH is working hard on their products, and they are pretty forward-thinking when it comes to...

Mar 2025
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VP/Other Executive

Product

MEDITECH has done a lot of work on the provider side of Expanse Acute Care EHR, but there has got to...

Mar 2025
||
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VP/Other Executive

Operations

The initial training for Expanse Acute Care EHR wasn't really provided by MEDITECH. The system is...

Mar 2025
||
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VP/Other Executive

Value

Expanse Acute Care EHR has a reasonable cost, and MEDITECH doesn't nickel-and-dime us.

Mar 2025
||
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VP/Other Executive

Relationship

I receive plenty of support and executive involvement from MEDITECH. We are supposed to be getting...

Mar 2025
||
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Director

Product

My likelihood of recommending Patient and Consumer Health Portal used to be higher. It rates below...

Mar 2025
||
(0)
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Director

Product

MEDITECH isn't Epic. We hear that every time we talk to providers and staff members who have used...

Mar 2025
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Director

Relationship

MEDITECH does not keep all their promises. We put in lots of requests, and those become ideas, and...

Mar 2025
||
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Director

Value

Historically, MEDITECH has done okay about avoiding charging for every little thing, but now, it...

Mar 2025
||
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Director

Operations

MEDITECH's implementation wasn't great, and it wasn't terrible. It was in the middle of the road....

Mar 2025
||
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Director

Relationship

MEDITECH's executives try to hold regular meetings with our executives.

Mar 2025
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CIO

Loyalty, Product

Patients can’t self-schedule appointments in Patient and Consumer Health Portal. We are looking at a...

Mar 2025
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CIO

Operations, Product

One of the recent updates from MEDITECH required code changes and actually took down our system. It...

Mar 2025
||
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CIO

Product

Even though MEDITECH is behind their competitors in some areas, the patient portal does work as they...

Mar 2025
||
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CIO

Relationship

Our involvement with MEDITECH’s executives has improved recently; we had some problems with system...

Mar 2025
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CIO

Loyalty, Value

Patient and Consumer Health Portal is very simplistic and easy to use, and that is good for a lot of...

Mar 2025
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CIO

Product

I like that we are able to grow the MEDITECH patient portal. We have been able to stage it out and...

Mar 2025
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CIO

Culture

I don’t like MEDITECH’s contracting at all. We just signed on for a new feature, but the contract...

Mar 2025
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CIO

Relationship

I do struggle with MEDITECH support sometimes. They give us vague responses. It seems like the...

Mar 2025
||
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Analyst/Coordinator

Product

The functionality could always be better, but Expanse Patient Accounting meets our needs. If Expanse...

Mar 2025
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Analyst/Coordinator

Relationship

MEDITECH has definitely gotten better over the years about responding when we have issues. We can...

Mar 2025
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Analyst/Coordinator

Product

Expanse Patient Accounting is what it is, so it is not developing as much as MEDITECH's EHRs. Also,...

Mar 2025
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Analyst/Coordinator

Loyalty, Value

Expanse Acute Care EHR is part of our long-term plans because the cost is better than the cost of...

Mar 2025
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(0)
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Analyst/Coordinator

Loyalty, Product

MEDITECH is delivering new technology that meets our needs. They are developing quite a bit of new...

Mar 2025
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Analyst/Coordinator

Operations

We are good about asking for extra resources from MEDITECH as we need them, but otherwise, there is...

Mar 2025
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VP/Other Executive

Product, Value

We are a small facility, and the system meets our needs and gives us capabilities that smaller...

Mar 2025
||
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VP/Other Executive

Operations

MEDITECH's training was adequate. I think the vendor also does a good job with ongoing training....

Mar 2025
||
(0)
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VP/Other Executive

Loyalty, Product

Some things that are going well for MEDITECH are their interoperability with HIEs and their ability...

Mar 2025
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VP/Other Executive

Relationship

There are some areas where MEDITECH is proactive on the back end. There are some things that they...

Mar 2025
||
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VP/Other Executive

Relationship

We don't have any problems with MEDITECH keeping their promises, but things aren't always delivered...

Mar 2025
||
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VP/Other Executive

Operations

Some of the implementation specialists from MEDITECH weren't as knowledgeable as we had hoped. There...

Mar 2025
||
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Director

Relationship

The vendor is quick to respond to our needs, and they are quick to come up with solutions. The...

Mar 2025
||
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Director

Operations, Product

The product could be easier to use. The issue is all of the documentation that is required and has...

Mar 2025
||
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Director

Loyalty, Product

The vendor is getting better at delivering technology over the years. I just think that they...

Mar 2025
||
(0)
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Director

Relationship

MEDITECH is proactive. They have actually reached out to us because they have looked at all of the...

Mar 2025
||
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Director

Relationship

MEDITECH's people, including their executives, are very responsive. I was with one of the vendor's...

Mar 2025
||
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Director

Relationship

MEDITECH might not do things as quickly as we want them to, but they do keep their promises.

Mar 2025
||
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Director

Relationship, Product

I like the versatility of Expanse Patient Accounting. We have multiple service lines that all have...

Mar 2025
||
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Director

Operations

MEDITECH has really good training available, though there could be more. For my role, I deal with...

Mar 2025
||
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Director

Culture, Value

Lately, my issue with Expanse Patient Accounting has been interfaces. We have other products that we...

Mar 2025
||
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Analyst/Coordinator

Operations, Product

We get upgrades for Expanse Patient Accounting, and we stay up-to-date. We love the upgrades....

Mar 2025
||
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Analyst/Coordinator

Culture, Product

The expectation that the product works as promoted is just not there whenever the Expanse Patient...

Mar 2025
||
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Analyst/Coordinator

Culture, Relationship, Product

When we are trying to fix things in Expanse Patient Accounting that we think should be working,...

Mar 2025
||
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Analyst/Coordinator

Relationship

MEDITECH does work toward their promises, but whether they actually get there is a different story....

Mar 2025
||
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Analyst/Coordinator

Operations

MEDITECH does have some training, but sometimes I don't think they know themselves. So, there is...

Mar 2025
||
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Analyst/Coordinator

Loyalty

I don't see us changing Expanse Patient Accounting. I am sure there are better things, but it looks...

Mar 2025
||
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Analyst/Coordinator

Product

I like that I can go in Expanse Patient Accounting and find what I am looking for. I am sure there...

Mar 2025
||
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Manager

Relationship

With some of our issues that we open with MEDITECH, we don't get timely responses, and we do have to...

Mar 2025
||
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Manager

Relationship

If MEDITECH finds issues, they send information out to all their customers and alert them that a...

Mar 2025
||
(0)
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Manager

Relationship, Product

Expanse Patient Accounting meets our needs, and MEDITECH is very good to work with. They have a...

Mar 2025
||
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Manager

Value

In healthcare, it feels like everything is very expensive, but that is the nature of software....

Mar 2025
||
(0)
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Analyst/Coordinator

Product

Our providers have been using the web version of Expanse, and they like it better than the desktop...

Mar 2025
||
(0)
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Analyst/Coordinator

Loyalty

We are planning to push everybody to the web version of Expanse, and we will see how that goes...

Mar 2025
||
(0)
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Analyst/Coordinator

Relationship

The kind of customer support we get from MEDITECH varies based on who our specialist is and who we...

Mar 2025
||
(0)
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CMIO

Loyalty, Product

MEDITECH could improve Expanse Acute Care EHR by integrating with AI to allow me to summarize the...

Mar 2025
||
(0)
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CMIO

Product

I do all the training, and every provider comes in and says that Expanse Acute Care EHR is pretty...

Mar 2025
||
(0)
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VP/Other Executive

Operations

We don't get any support from MEDITECH on training. I don't feel like there is any real way for the...

Feb 2025
||
(0)
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VP/Other Executive

Operations, Product

Whether someone will be successful in implementing MEDITECH's system really depends on their...

Feb 2025
||
(0)
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VP/Other Executive

Product, Value

MEDITECH's system is technically easy to use. The issue is that it is too simple, so it can't...

Feb 2025
||
(0)
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VP/Other Executive

Relationship, Product

Estimates aren't supported in the system. The system uses a manual process. Even though we knew that...

Feb 2025
||
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VP/Other Executive

Product

Our codes don't always carry over cleanly during MEDITECH's upgrades. To make the system work in a...

Feb 2025
||
(0)
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Director

Loyalty, Relationship, Product

MEDITECH should solicit more feedback about enhancements and things that people want to see in the...

Feb 2025
||
(0)
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Director

Relationship

MEDITECH listens. We have the attention of the executives. They came on-site to meet some of our...

Feb 2025
||
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Director

Product

The biggest strength is the overall patient chart. We have an ambulatory environment, which is our...

Feb 2025
||
(0)
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Director

Product

We would like a better integration between portal messaging and patient connector text message...

Feb 2025
||
(0)
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Director

Loyalty, Product

Some of the features in Patient and Consumer Health Portal are a little dated. It might be nice if...

Feb 2025
||
(0)
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Director

Product

Getting patients registered for Patient and Consumer Health Portal is a bit tedious for the office...

Feb 2025
||
(0)
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Director

Relationship, Product

We would like clearer communication from MEDITECH about the impact of the updates on portal...

Feb 2025
||
(0)
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Director

Relationship

Any time I reach out to MEDITECH, they get right back to me and are very responsive, and when we ask...

Feb 2025
||
(0)
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Director

Product

Patient and Consumer Health Portal has a good user interface. It is relatively patient friendly. It...

Feb 2025
||
(0)
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Director

Product

I have been using MEDITECH for many years, and there are some things that could be improved. Some of...

Feb 2025
||
(0)
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Director

Relationship

With the MEDITECH ticketing system, we get pushed around a lot. If we submit a ticket for help,...

Feb 2025
||
(0)
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Director

Product

Patient and Consumer Health Portal is one of the easier systems to use.

Feb 2025
||
(0)
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Director

Operations

We would like MEDITECH to have more training available to new users. We implemented the system years...

Feb 2025
||
(0)
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Director

Value

We have some add-ons from MEDITECH that are very expensive. MEDITECH is used in large systems, and...

Feb 2025
||
(0)
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Director

Relationship

MEDITECH is pretty good about fixing things for us and being proactive. We are working with them...

Feb 2025
||
(0)
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Manager

Relationship

MEDITECH’s support team isn't very responsive when we put in tickets. Tickets don't go anywhere....

Feb 2025
||
(0)
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Manager

Loyalty

I can't say whether Expanse Acute Care EHR is part of our long-term plans. There is not a lot that I...

Feb 2025
||
(0)
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Manager

Loyalty, Product

It would be nice if MEDITECH made it easier to run certain reports in Expanse Acute Care EHR. Their...

Feb 2025
||
(0)
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Manager

Relationship, Operations, Product

MEDITECH could improve their upgrades by addressing all of the problems that their upgrades seem to...

Feb 2025
||
(0)
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Manager

Operations, Product

The biggest thing MEDITECH could improve is making Expanse Acute Care EHR look the same for all...

Feb 2025
||
(0)
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CIO

Operations

The biggest downfall is the limitation of sessions. When MEDITECH switched the product to being web...

Feb 2025
||
(0)
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CIO

Relationship, Operations, Product

MEDITECH is close to finishing their API for integrating our ambient solution. I think they tend to...

Feb 2025
||
(0)
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Analyst/Coordinator

Product

I think the biggest complaints we get from patients about the system are about getting logged in and...

Feb 2025
||
(0)
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Analyst/Coordinator

Value

MEDITECH doesn't avoid charging us for every little thing. There are a lot of things in the system...

Feb 2025
||
(0)
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CIO

Operations

The implementation was a disaster. Our initial implementation team consisted largely of new hires...

Feb 2025
||
(0)
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CIO

Relationship

The web and phone support are hit-or-miss. Some support personnel are quick to respond, and others...

Feb 2025
||
(0)
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CIO

Operations

We found during the implementation that the vendor had migrated from using Microsoft SQL to using...

Feb 2025
||
(0)
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CIO

Product, Value

The ease of use for end users is also hit-or-miss. In some areas, the system has been an improvement...

Feb 2025
||
(0)
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CIO

Product

The management of the system is a disaster. Every area has its own access dictionaries, and that...

Feb 2025
||
(0)
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CEO/President

Value

MEDITECH didn't have a financial package that was functional and that would allow us to do our...

Feb 2025
||
(0)
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CEO/President

Operations

Our MEDITECH implementation and the years we spent on the system were the worst. There were...

Feb 2025
||
(0)
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CEO/President

Loyalty, Operations, Value

Things were so bad with the system in our ambulatory area that we had to decide to cut the system...

Feb 2025
||
(0)
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Director

Loyalty, Relationship, Product

There needs to be a lot of improvements to the problem list management in Expanse Acute Care EHR....

Feb 2025
||
(0)
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Director

Relationship

MEDITECH's support is sometimes lacking in terms of the support people's knowledge of not only the...

Feb 2025
||
(0)
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Director

Product

Expanse Acute Care EHR is intuitive, customizable, and pretty easy to use in terms of how the...

Feb 2025
||
(0)
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Director

Relationship, Operations, Product

Sometimes, there seems to be a gap between the people building Expanse Patient Accounting and the...

Feb 2025
||
(0)
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Director

Product

The customizability in Expanse Patient Accounting is very nice. We have very specific billing rules,...

Feb 2025
||
(0)
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CMIO

Relationship

MEDITECH is very responsive. We get lots of very good high-level involvement from them.

Feb 2025
||
(0)
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CMIO

Loyalty

I know that our staff members take their laptops in to do visits. They use cell service for the...

Feb 2025
||
(0)
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CMIO

Product, Value

One of the best benefits of the system is that the system is highly integrated. The system is also...

Feb 2025
||
(0)
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CMIO

Product

The system needs work. It is one of those modules that isn't used much across the United States, and...

Feb 2025
||
(0)
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Manager

Loyalty, Product

We were running multiple different EMRs, and we wanted to bring all of those together and have just...

Feb 2025
||
(0)
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Manager

Product

I don't think I would recommend the system. I would tell people to not go with it. Some parts of the...

Feb 2025
||
(0)
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Manager

Operations

I don't know the package that we bought. However, when we were building with MEDITECH, they gave us...

Feb 2025
||
(0)
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Manager

Loyalty, Product

I feel like the system's processes are more difficult than MEDITECH made them sound. We have orders...

Feb 2025
||
(0)
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Manager

Product

Scheduling with the system can be hard because we lose orders. The whole prior authorization thing...

Feb 2025
||
(0)
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Manager

Relationship

MEDITECH isn't very responsive with some things. When we put in tickets, we may not hear anything...

Feb 2025
||
(0)
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Manager

Operations, Product

There is a definite learning curve with the way we approach this solution. It is a task-oriented...

Feb 2025
||
(0)
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Manager

Relationship

MEDITECH has a customer support line, and they are pretty interactive and responsive. Also, I am not...

Feb 2025
||
(0)
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Manager

Product

There is no integration with this solution. We don't have iPads that have been smoothly integrated....

Feb 2025
||
(0)
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Manager

Operations

The process for upgrades does not seem very smooth. I would also say the training from MEDITECH is...

Feb 2025
||
(0)
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Director

Culture, Value

When we went live with Expanse Patient Accounting, it was hard because MEDITECH marketed the...

Feb 2025
||
(0)
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Director

Relationship

Sometimes MEDITECH’s customer service is a little lacking in giving us what we need. Their support...

Feb 2025
||
(0)
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Director

Operations

MEDITECH is getting better at training. They are offering more training. Once we know how to use the...

Feb 2025
||
(0)
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Director

Product

With Expanse Patient Accounting, things aren't working, and we can't even get certain files to...

Feb 2025
||
(0)
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Director

Product

MEDITECH’s RCM product is more robust than we have ever had in an EMR. The reporting is better than...

Feb 2025
||
(0)
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CIO

Product

MEDITECH is completely missing the boat on AI and things like ambient listening and nursing...

Feb 2025
||
(0)
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CIO

Product

Some of our leaders are not happy with MEDITECH because of their performance. We have a list of...

Feb 2025
||
(0)
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Analyst/Coordinator

Relationship, Operations

If MEDITECH implements new modules, their training and support are very good, but for upgrades, the...

Feb 2025
||
(0)
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Analyst/Coordinator

Relationship

In certain areas, we have developed very good relationships with the MEDITECH service analysts and...

Feb 2025
||
(0)
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Manager

Relationship, Product

MEDITECH's feature called Extended Software and Hardware is a mess. It is not good. When it comes to...

Jan 2025
||
(0)
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Manager

Relationship, Operations, Product

With MEDITECH, sometimes I feel like we are speaking two languages. Electronic case reporting has...

Jan 2025
||
(0)
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Manager

Operations, Product

MEDITECH does allow me to do integration, but it is a struggle. This is my certified EHR. I have to...

Jan 2025
||
(0)
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Manager

Relationship

MEDITECH has some really good people who were on the phone with us frequently to make sure that they...

Jan 2025
||
(0)
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Manager

Loyalty, Value

Using the solution, we are able to do surgeries every day and change people's lives. In the big...

Jan 2025
||
(0)
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Manager

Loyalty, Product

Although Expanse Acute Care EHR is pretty easy to use in general, MEDITECH’s delivery of new...

Jan 2025
||
(0)
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Manager

Product

Expanse Acute Care EHR is not meeting our needs. Because of the type of facility we are, getting the...

Jan 2025
||
(0)
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Manager

Loyalty, Product

Our providers have been wanting to change their own templates so that they don't have to send them...

Jan 2025
||
(0)
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Manager

Operations, Product

We have had problems with the rollout of Expanse Acute Care EHR and the turnaround time on our...

Jan 2025
||
(0)
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VP/Other Executive

Product

MEDITECH Home Health EHR has actually been decently stable, reliable, and responsive.

Jan 2025
||
(0)
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VP/Other Executive

Product

The largest area of opportunity for MEDITECH is around some basic functions that MEDITECH Home...

Jan 2025
||
(0)
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VP/Other Executive

Product

Financial reporting is one of MEDITECH’s weaknesses, and the system lacks some basic billing...

Jan 2025
||
(0)
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CIO

Culture, Product, Value

MEDITECH is putting a lot of R&D into AI, and that is very much to their credit, but AI is being...

Jan 2025
||
(0)
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CIO

Value

MEDITECH has promised for years that they will build a standalone anesthesia billing system, but...

Jan 2025
||
(0)
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CIO

Relationship

The vendor is responsive if I have to escalate things.

Jan 2025
||
(0)
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CIO

Loyalty, Product

The vendor is rolling out some workflow enhancements that we have asked for. Those rollouts are...

Jan 2025
||
(0)
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CIO

Loyalty, Product, Value

I would recommend MEDITECH to a hospital like ours because I don't think there is much of a choice.

Jan 2025
||
(0)
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CIO

Value

It is hard for me to complain because our organization cannot afford MEDITECH's competitors. That is...

Jan 2025
||
(0)
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CIO

Product

Interoperability is a weak point. That doesn't make MEDITECH bad, but it is a weak point in...

Jan 2025
||
(0)
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CIO

Relationship

There are areas of support where I am starting to notice that MEDITECH is a little constrained on...

Jan 2025
||
(0)
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CMIO

Culture, Product

MEDITECH does things as advertised, has good people, and has a decent product. Expanse Acute Care...

Jan 2025
||
(0)
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CMIO

Relationship

MEDITECH could still do some things better in terms of proactive service. I would like to see...

Jan 2025
||
(0)
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CMIO

Product

MEDITECH's acute and ambulatory products still operate separately in some senses. There has been...

Jan 2025
||
(0)
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Manager

Relationship, Product

Depending on an organization's budget, MEDITECH can be a good option. But they don't have...

Jan 2025
||
(0)
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CMIO

Product

I would recommend MEDITECH for a small to medium organization or hospital group mostly because of...

Jan 2025
||
(0)
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Director

Relationship

The people on the acute side of MEDITECH work with us and try to make a difference.

Jan 2025
||
(0)
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Director

Relationship

MEDITECH has so much turnover, and we end up with new analysts all the time. There is no proactive...

Jan 2025
||
(0)
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Director

Product

One of the complaints we have with MEDITECH's system is how fast some of the pages load. The system...

Jan 2025
||
(0)
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Director

Loyalty

When we were considering which EHR to buy, we considered Epic's system, but it was three times the...

Jan 2025
||
(0)
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Nurse

Relationship

We have been satisfied with MEDITECH. They have good customer support.

Jan 2025
||
(0)
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Physician

Product

Given our constraints when we bought Expanse Acute Care EHR, we probably would buy this product...

Jan 2025
||
(0)
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Physician

Relationship, Product

The product is very stable and almost always works. The vendor has provided updates that are helpful...

Jan 2025
||
(0)
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Physician

Product

The product is somewhat difficult to navigate and customize for our population. Some problems have...

Jan 2025
||
(0)
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CIO

Product

The portal is useful for patients to access and download their data. It does not have the true...

Jan 2025
||
(0)
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CIO

Product

The portal is functional, but it is pretty ugly and needs to be modernized for the patient's...

Jan 2025
||
(0)
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CEO/President

Value

For an independent hospital, other options may not be as affordable as MEDITECH even though there...

Jan 2025
||
(0)
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CEO/President

Operations

We put Expanse Acute Care EHR in during COVID-19, so all the training was online, and we learned...

Jan 2025
||
(0)
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CEO/President

Relationship

MEDITECH doesn’t always keep their promises. I would like more assistance with getting some things...

Jan 2025
||
(0)
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CEO/President

Value

Sometimes things with MEDITECH could be less expensive. With some of the add-ons or other things, it...

Jan 2025
||
(0)
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Nurse

Product

When we bought MEDITECH's system, it was really heralded as such a wonderful thing because it would...

Nov 2024
||
(0)
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Nurse

Product

There is too much information with MEDITECH Home Health EHR to put on a smaller screen. There are...

Nov 2024
||
(0)
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Nurse

Product

I would tell anyone looking at MEDITECH that they may want to consider the workflow. Recently, we...

Nov 2024
||
(0)
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Nurse

Product

We are not too happy about the financial reporting with MEDITECH's system. There is a bit of...

Nov 2024
||
(0)
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Nurse

Relationship

I appreciate being able to speak with or email particular MEDITECH employees based on specific...

Nov 2024
||
(0)
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Nurse

Product

It would be nice to be able to more easily identify or follow the flow of orders that are sent...

Nov 2024
||
(0)
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Nurse

Product

Medicaid now requires EVV and needs geolocations. That is the case for every state, and thus far, it...

Nov 2024
||
(0)
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Nurse

Relationship

I had a little confusion with MEDITECH. There was some reorganization, and they were trying to have...

Nov 2024
||
(0)
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Nurse

Loyalty

We are on the most current version of the product in our ring, but MEDITECH is currently in the...

Nov 2024
||
(0)
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Nurse

Product

I would buy MEDITECH's system again because it interfaces with our hospital, but I would not buy it...

Nov 2024
||
(0)
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Nurse

Loyalty

We will be moving away from Expanse Acute Care EHR in favor of a product with better usability. With...

Nov 2024
||
(0)
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Nurse

Loyalty, Operations

There are some things we could use in Expanse Acute Care EHR if we chose to do so. The technology is...

Nov 2024
||
(0)
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Nurse

Relationship

I know that our teams work closely with the MEDITECH individuals.

Nov 2024
||
(0)
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Director

Culture, Relationship, Operations

We have regular calls with the vendor to discuss different things. There were a lot of customers...

Oct 2024
||
(0)
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Director

Product

The system's look is a little sharper than it was before the latest upgrade. It is a little easier...

Oct 2024
||
(0)
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Director

Operations

There isn't a lot of support for MEDITECH's education. It isn't like the vendor just sits down and...

Oct 2024
||
(0)
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Director

Product, Value

When we request even simple things, like having medications in the system appear in alphabetical...

Oct 2024
||
(0)
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Director

Loyalty, Product

There are a lot of points in the system that aren't user friendly, and the new version of the system...

Oct 2024
||
(0)
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CIO

Relationship, Operations

MEDITECH does a great job with trying to keep up with what is truly needed in healthcare. I would...

Oct 2024
||
(0)
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CIO

Product

MEDITECH needs to give all their modules the same look and feel. For the providers and nurses,...

Oct 2024
||
(0)
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CIO

Value

In the last few months, MEDITECH has tripled their pricing for adding another facility. We have not...

Oct 2024
||
(0)
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CIO

Product

Expanse Acute Care EHR gives us a lot of customizable functionality for the end user. So, if a...

Oct 2024
||
(0)
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CIO

Relationship

MEDITECH has a longstanding position that they don't talk to third parties; they talk to us, the...

Oct 2024
||
(0)
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CIO

Operations

There is no ongoing training from MEDITECH other than the documents they put out there, so it is...

Oct 2024
||
(0)
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CIO

Product

There is a scanning piece in Expanse Patient Accounting that still requires us to manually scan...

Oct 2024
||
(0)
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CIO

Product, Value

There are new worklists in Expanse Patient Accounting, so there is better monitoring of individual...

Oct 2024
||
(0)
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Director

Relationship

MEDITECH could improve their timing for doing and delivering things. That takes programming and is...

Oct 2024
||
(0)
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 or  to see details.

Director

Loyalty, Value

I probably would not buy Expanse Patient Accounting again. We are moving to another platform in the...

Oct 2024
||
(0)
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 or  to see details.

Director

Product, Value

MEDITECH could improve the charge capture piece from clinical modules. Charge capture is rising to...

Oct 2024
||
(0)
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 or  to see details.

Director

Operations

I would like to see MEDITECH provide more interaction with training and not force the customers to...

Oct 2024
||
(0)
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Director

Product

We have always been a MEDITECH customer. My favorite thing about Expanse Patient Accounting in the...

Oct 2024
||
(0)
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Director

Product

We have a lot of customized reports in our data repository that give us a lot of analytical data...

Oct 2024
||
(0)
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 or  to see details.

Director

Product

I liked Expanse Acute Care EHR before we added other settings to the system, but now there are so...

Oct 2024
||
(0)
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Director

Relationship

Our experience working with MEDITECH depends on who the specialist is for the individual issue we...

Oct 2024
||
(0)
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Manager

Operations, Product

The upgrades for Expanse Acute Care EHR aren't super great. We test our upgrades. The last time we...

Sep 2024
||
(0)
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Manager

Operations

MEDITECH sends out notices when things are going on, like safety issues and stuff, so that is pretty...

Sep 2024
||
(0)
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Manager

Product

Our staff members still don't like all the clicking in Expanse Acute Care EHR, and there is so much...

Sep 2024
||
(0)
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 or  to see details.

Manager

Culture

When MEDITECH did the demo, they told the providers that it would take a couple of clicks to do...

Sep 2024
||
(0)
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Manager

Relationship

MEDITECH’s phone support is better because we definitely get someone. With web support for putting...

Sep 2024
||
(0)
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Manager

Culture, Loyalty, Product

MEDITECH’s sales process for Expanse Acute Care EHR was really bad, but now that we have been on the...

Sep 2024
||
(0)
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 or  to see details.

Director

Product

It is easy for me to run reports in MEDITECH Home Health Financials, and the reports give me the...

Sep 2024
||
(0)
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 or  to see details.

Director

Product

Expanse Acute Care EHR seems to do its job. We get the patients registered, and the system does the...

Sep 2024
||
(0)
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 or  to see details.

Director

Product

I wish MEDITECH's system had some more functionality so that we didn't have to go to third-party...

Sep 2024
||
(0)
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 or  to see details.

Director

Loyalty, Relationship

MEDITECH will say they are improving the application, and then seven years later, there will be an...

Sep 2024
||
(0)
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Director

Operations

MEDITECH will do the implementation, and that is really it, but we would like more education as...

Sep 2024
||
(0)
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 or  to see details.

Director

Product

Some of the MEDITECH specialists aren't as skilled or knowledgeable at applying things to real-world...

Sep 2024
||
(0)
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 or  to see details.

Director

Relationship

MEDITECH's support people respond, but they are very in the box, and they don't really go beyond...

Sep 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

We have all of our hospitals and clinics in one system, and Expanse Patient Accounting makes it much...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Product

Once our IT team gets up and running with everything they need in Expanse Patient Accounting, I am...

Sep 2024
||
(0)
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VP/Other Executive

Operations

Our experience with MEDITECH’s implementation process hasn’t been great. MEDITECH has application...

Sep 2024
||
(0)
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VP/Other Executive

Operations, Value

If I had to guess, MEDITECH probably puts the vast majority of their resources into the software and...

Sep 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

MEDITECH offered the best flexibility to set up a system that would work for us and our nuances. Our...

Sep 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations, Product

One huge recommendation I have for someone doing a MEDITECH implementation is to collect narrative...

Sep 2024
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty

My initial sense is I think we are going to like Expanse Acute Care EHR a lot. MEDITECH has a good...

Sep 2024
||
(0)
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 or  to see details.

VP/Other Executive

Operations

MEDITECH has a dashboard for the implementation that has KPIs and a timeline, but it is very broad...

Sep 2024
||
(0)
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 or  to see details.

Director

Product

Sometimes the interoperability of Expanse Acute Care EHR is not that great. We have to jump from one...

Sep 2024
||
(0)
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 or  to see details.

Director

Product, Value

It is hard to say whether I would buy Expanse Acute Care EHR again. I have my issues with MEDITECH,...

Sep 2024
||
(0)
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 or  to see details.

Director

Operations, Product

We have to make the records available to patients on the patient portal. And the solution from...

Sep 2024
||
(0)
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 or  to see details.

Director

Product

The solution's biggest strengths are its reliability and flexibility. Even with our monthly reboots...

Sep 2024
||
(0)
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 or  to see details.

Director

Relationship, Operations

Instead of making global changes that affect everybody, I would like to see MEDITECH use parameters...

Sep 2024
||
(0)
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 or  to see details.

Director

Loyalty, Relationship

I would not buy Expanse Acute Care EHR again. The product development is slow, and the vendor's...

Sep 2024
||
(0)
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 or  to see details.

Director

Operations, Product

MEDITECH could improve testing documentation and provide better support. MEDITECH has some training,...

Sep 2024
||
(0)
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 or  to see details.

Director

Culture, Value

MEDITECH charges us for every little thing, and they do not keep promises. There is confusion about...

Sep 2024
||
(0)
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 or  to see details.

CIO

Value

Value is truly important to us to enable us to serve the underserved population. Expanse Acute Care...

Sep 2024
||
(0)
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 or  to see details.

Manager

Product

One thing that I love about the product is that it is becoming more web based. Clinicians can see...

Aug 2024
||
(0)
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Manager

Relationship

When the system goes down or an issue occurs, we will put in a case, but we will also call. It has...

Aug 2024
||
(0)
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 or  to see details.

Manager

Relationship

It feels like there are times when the vendor isn't responsive. Sometimes we have to reach out to...

Aug 2024
||
(0)
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 or  to see details.

Manager

Relationship, Product

As we have upgraded to newer versions of the product, we have sometimes experienced the loss of some...

Aug 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

There is always something in the system that we want to use to better help our operation. There are...

Aug 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product

I like Expanse Acute Care EHR's integration for things like labs. The system is a one-stop shop for...

Aug 2024
||
(0)
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 or  to see details.

Director

Relationship, Operations

I would like to be able to connect with a MEDITECH specialist in real time and have them available,...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Product

Expanse Acute Care EHR does what it is supposed to do. The system has a lot of things that are good...

Aug 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

There is still room to grow in medication reconciliation. It is a challenge to get all the right...

Aug 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product, Value

Expanse Acute Care EHR has really worked fairly well, and it is good value for the money. There is...

Aug 2024
||
(0)
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 or  to see details.

CIO

Operations, Product

My thought on Expanse Acute Care EHR, and really any EHR, is that if every hospital in the country...

Aug 2024
||
(0)
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 or  to see details.

CIO

Relationship, Product

We get alerts quite often on things that MEDITECH knows of that are issues, and then the fixed form...

Aug 2024
||
(0)
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 or  to see details.

CIO

Relationship

Eventually, we make MEDITECH keep promises. It takes them a while. They have good support...

Aug 2024
||
(0)
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 or  to see details.

Director

Relationship

MEDITECH does keep all promises, but there are a lot of things that we wish we could improve that...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Expanse Acute Care EHR is what we make it. What we say around here a lot is MEDITECH's system will...

Aug 2024
||
(0)
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 or  to see details.

Director

Product

There are a lot of wish-list items for MEDITECH. I think some of those items, like functionality...

Aug 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMO

Product

Overall, I'm happy with Expanse Acute Care EHR. The product’s biggest strength is that it is...

Jul 2024
||
(0)
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 or  to see details.

CMO

Loyalty, Product

The graphing function in the solution is frustrating and should be improved. The ability to retrieve...

Jul 2024
||
(0)
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 or  to see details.

CMO

Operations

I don't think MEDITECH does much training. My impression is that they have web calls to discuss the...

Jul 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product, Value

I would definitely purchase MEDITECH's product again. It just allows a lot of good stuff. We can...

Jul 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

The product has a lot of shortcomings in interoperability. Integration, especially with billing...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

A lot of times, I can email the account representative or the specific manager of an area and tell...

Jul 2024
||
(0)
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 or  to see details.

Director

Operations

I don't know how much MEDITECH is involved with implementing things at our organization because when...

Jul 2024
||
(0)
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 or  to see details.

Director

Operations

I have never personally had training from MEDITECH on any of the modules that I'm involved in. We...

Jul 2024
||
(0)
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 or  to see details.

Director

Relationship

I don't think MEDITECH is ever proactive. They are really reactive. If they were really proactive,...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I would not buy Expanse Acute Care EHR again. I was shocked that we went down the Expanse path...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty, Product

When we went from an older version of MEDITECH's system to the Expanse version, we were promised a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Expanse Acute Care EHR is not part of our long-term plans. We are switching to another product. Our...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Expanse Acute Care EHR really maintains itself. We moved from a really old platform to Expanse Acute...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We update Expanse Acute Care EHR to a new priority pack regularly, and the upgrades always seem to...

Jul 2024
||
(0)
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 or  to see details.

Director

Product

Once learned, it is very easy to use Expanse Acute Care EHR. It meets our needs for actually putting...

Jul 2024
||
(0)
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 or  to see details.

Director

Relationship

MEDITECH has been great with their support; we work well with them, and they work well with us. If...

Jul 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Culture, Relationship

Anytime we need MEDITECH, they are always there. Our sales partners are excellent and very...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I would like to see our MEDITECH contact person on-site for our individual modules to do at least a...

Jul 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Expanse Patient Accounting is very customizable, but that makes it hard to support because every end...

Jul 2024
||
(0)
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 or  to see details.

Director

Product

I would like to have easier reporting options all the way through the revenue stream in Expanse...

Jul 2024
||
(0)
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 or  to see details.

Director

Loyalty, Product

I like that Expanse Patient Accounting ties in financial pieces. The vendor has a financial status...

Jul 2024
||
(0)
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 or  to see details.

Nurse

Relationship

We have a regularly scheduled call with our MEDITECH account manager, so we are able to speak openly...

Jun 2024
||
(0)
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 or  to see details.

Nurse

Operations, Product

Expanse Acute Care EHR is fairly easy to use. I do have a few providers that struggle with a few...

Jun 2024
||
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CNO

Relationship

With MEDITECH, it is hard to get support. Their support team is there, but we have to put stuff...

Jun 2024
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CNO

Product

We like the portion of Expanse Acute Care EHR that has documentation for the clinical staff....

Jun 2024
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CNO

Culture, Relationship, Value

We couldn't get our PACS to work without having to buy something else. The thing is, MEDITECH said a...

Jun 2024
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Manager

Loyalty, Product

MEDITECH Home Health EHR doesn't do everything we need it to for home health. We have had this...

Jun 2024
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Manager

Relationship

MEDITECH is very good at their web support and at getting back to us. Normally I only work with the...

Jun 2024
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Manager

Operations

We would like more training on reports in MEDITECH Home Health Financials. There is a lot of...

Jun 2024
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Manager

Product, Value

If someone asked me about MEDITECH Home Health Financials for a home health service, I would not...

Jun 2024
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Director

Culture, Relationship

I don't have any issues with what MEDITECH promised. I think MEDITECH tries to stay ahead. Also, I...

Jun 2024
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Director

Relationship

Oftentimes, MEDITECH creates a ticket, which they call an idea, and then we have to track down what...

Jun 2024
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Director

Product

For MEDITECH, the functionality we are looking for is mainly integration. We have to pay to...

Jun 2024
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Director

Operations, Product

Expanse Acute Care EHR may be a little better right now because it is so new, but I would like...

Jun 2024
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Director

Relationship

If we have a problem and we are not getting satisfaction, we don’t have someone we can call who can...

Jun 2024
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Director

Product

The ease of use of Expanse Acute Care EHR for our imaging department has been great. The solution...

Jun 2024
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Director

Operations

The Expanse Acute Care EHR implementation was challenging. There were lots of meetings, but there...

Jun 2024
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