MEDITECH Expanse Suite Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Operations
There really isn’t any training for Patient and Consumer Health Portal. It is pretty intuitive.
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Product
We would like to have a better way to view reports. They need to be sorted in a different way. Right...
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Loyalty
MEDITECH has a whole new redesign of the portal that they are working on, and from what I have seen,...
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Loyalty, Value
Expanse Patient Accounting is part of our long-term plans because of our size. Ideally, we would...
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Relationship, Product
I hardly ever hear from any of MEDITECH’s executives. The new technology that MEDITECH delivers is...
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Product, Value
MEDITECH isn't integrated with another EHR that our physicians are using. Additionally, the bills go...
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Value
MEDITECH definitely listens to us. There are always little upgrade things and new things that...
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Product
I would like to see MEDITECH develop new AI tools for evaluating claims that are going out so that I...
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Product
MEDITECH could have better tracking in the solution. If a claim goes out clean, we expect payment...
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Culture, Relationship
For years, we had a MEDITECH account manager who did the bare minimum, and we had to hound them to...
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Loyalty, Relationship, Product
I have been worried about MEDITECH because they have been fighting to keep hospitals as...
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Loyalty, Product
The redesign and the layout for the patient record in Expanse Acute Care EHR are more intuitive. We...
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Product
I love that MEDITECH is on top of things, but the system is very hard for the clinical areas because...
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Relationship, Product
Expanse Acute Care EHR is better than the prior version; however, I find it very limited. Software...
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Product
Reporting is a big piece of what we do in case management, and just having that be more up-to-date...
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Culture, Product
If MEDITECH doesn’t have a contract with a third-party vendor or acknowledge a third-party...
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Operations
MEDITECH made us get an outside firm for training, but we picked well with what we did, so I am okay...
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Product
I would like MEDITECH to enhance some things, and there is always something more we want. In Expanse...
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Culture, Product
Expanse Patient Accounting is pretty straightforward in terms of what it can do.
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Relationship
I don't talk with MEDITECH's support people as often as I used to, but they have a ticketing system....
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Product
Messaging and communicating with providers on the solution is easy as long as we have a relationship...
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Relationship, Product
MEDITECH could allow the customer some level of customization in the solution. The vendor could also...
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Loyalty, Product
The issue is not so much the portal functionality, but we do struggle with the solution because we...
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Product
When we moved to Expanse Acute Care EHR, it was hard for us to know whether things had to be a...
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Loyalty, Product
I am still getting used to Expanse Acute Care EHR. It is built better than our last system, but we...
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Relationship, Product
With MEDITECH, a lot of our enhancement requests sit untouched for years. It isn't that I don't like...
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Relationship, Product
Almost everyone interfaces their systems with Epic's. MEDITECH is maybe in the second or third tier...
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Product
The integration between our radiology and ordering areas needs some work. Those are different...
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Loyalty
One issue with Expanse Acute Care EHR is that if users need something changed, it will take months...
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Loyalty, Relationship
I would like MEDITECH to be more responsive and to resolve issues up front. MEDITECH's support is...
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Operations, Product
MEDITECH has a good product. When we moved to Expanse Acute Care EHR, there were issues with the...
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Loyalty, Relationship, Product
MEDITECH does a really good job of having regular clinical content updates where we can move things,...
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Relationship
MEDITECH's customer support response time really depends on the module. Each module has a different...
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Product
Our users like the widgets in Expanse Acute Care EHR because they can personally customize what they...
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Operations
We are not relying on MEDITECH for training. MEDITECH has offered some training, but we feel like...
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Product
Most end users are adapting to the MEDITECH application, but we do have an issue with some of the...
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Relationship
One problem we have with MEDITECH is that we have issues that are critical to patient care. We open...
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Relationship, Product
MEDITECH is slow when it comes to integrating key third-party applications. We have a number of...
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Product
One challenge we are seeing with Expanse Acute Care EHR is the ability for patients to schedule...
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Loyalty
We are at a crossroads right now with MEDITECH, and we are contemplating a potential move to Epic....
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Product
The only thing I don't like is that with MEDITECH's system, each group only knows its part. However,...
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Product
Expanse Patient Accounting is more forgiving than other systems we have had. If we make an error, it...
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Product
Expanse Patient Accounting is very user-friendly, but there are some areas that I don't particularly...
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Relationship, Product
I never had issues with MEDITECH until a recent update that caused issues with the dashboard. The...
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Relationship, Product
Expanse Acute Care EHR is pretty good. I know that MEDITECH has had some turnover in recent years,...
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Product
Anesthesia is a big functionality gap in MEDITECH's system. We would also like a more user-friendly...
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Culture, Operations
MEDITECH has promised us some products that are coming out, and sometimes, there are delays or those...
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Relationship
MEDITECH is pretty good at solving our problems.
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Loyalty, Relationship, Product
MEDITECH has a new thing called MEDITECH Alliance. If a third party is in the MEDITECH Alliance,...
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Relationship
I have the personal cell phone numbers of people at MEDITECH, and I don’t use those often, but when...
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Product
I have seen Expanse Patient Accounting have a few little hiccups in some places, but I have also...
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Loyalty
Once we are fully implemented with Traverse Exchange, there is a good chance we will give MEDITECH...
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Relationship
MEDITECH has had a lot of turnover, so we have struggled a bit recently. It takes the vendor longer...
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Operations
MEDITECH doesn't really train. They refer everything to MedPower and strongly recommend it. But we...
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Operations
Initially, the people who were doing our training were trained by MEDITECH, but we haven't used a...
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Relationship, Operations
We use the vendor's ticketing system. We can also call the vendor on the phone from time to time....
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Loyalty
I don't think that our overall satisfaction with the product is going to get any better. Once...
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Product
MEDITECH's portal isn't terrible, but many organizations use different portals from other vendors. I...
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Relationship
We expressed our concerns with MEDITECH, and some of their senior leadership actually met with some...
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Relationship, Product
MEDITECH’s update process has not been stellar. Typically, updates cause as many problems as they...
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Relationship
Our feeling has been that MEDITECH’s development road map hasn't met our needs very well and that...
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Product, Value
MEDITECH is definitely not shy about charging for things. When we want to do an implementation with...
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Relationship, Product
We have had a few little issues with this solution. We are still trying to work some of them out....
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Loyalty, Relationship, Product
MEDITECH is working on improvements, and I think that they listen to their customers and try to...
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Operations, Product
MEDITECH offers best practices regarding what our registration clerks could say to patients to help...
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Product
Patient and Consumer Health Portal works really well in that it is easy to navigate. Signing up is...
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Relationship
If MEDITECH is going to have a planned outage or downtime for an upgrade, they are proactive about...
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Loyalty, Product
Overall, I like the upgrades that MEDITECH is going to do in the near future. However, the one thing...
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Product
Internally, I think Patient and Consumer Health Portal works well with any of our patient records...
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Relationship
If the person who gets our help desk ticket can't help us with our problem, they move it to someone...
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Operations
The initial training for the solution went really well. However, in terms of ongoing training, I...
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Relationship, Operations
Before going live with the solution, we met with our specialist from MEDITECH, and they helped us go...
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Relationship
MEDITECH regularly gives us road maps and delivers on those. They also give us expected timelines on...
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Loyalty
At one point, I had to ask MEDITECH for something for a really long time before it became available....
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Relationship
With MEDITECH's support, I don't get answers when I work on something. That is a lengthy process. I...
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Product, Value
I want to be able to do self-scheduling with the system, but I am not sure whether that is a...
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Value
MEDITECH charges here and there for things that they shouldn't charge for, like new regulatory...
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Relationship
MEDITECH sends out notifications when there are glitches in the system, and they will give us...
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Product
MEDITECH's patient portal is easy to use. I don't see any issues with it. However, that portal is...
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Culture, Value
MEDITECH is making an upgrade to their platform to make it more modern looking, and I have yet to...
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Loyalty, Relationship, Product
MEDITECH needs to get off the older language coding model. They keep just fluffing it and not really...
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Relationship
MEDITECH has good support, and I have a good representative there. They are always looking at things...
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Loyalty
MEDITECH is looking at refreshing and revamping Patient and Consumer Health Portal to modernize it....
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Relationship, Product
I have a big generational age gap of end users, and if someone is on the lower end of that...
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Relationship
MEDITECH’s support team has gone through a transition, so the vendor is getting their whole support...
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Operations
Things have been better with MEDITECH. We are finally getting the kinks worked out. We just had some...
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Product
Expanse Acute Care EHR is a good product. It is pretty user-friendly, and there is some good...
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Relationship
MEDITECH’s service needs a little work. The vendor has a lot of people that they take care of, and...
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Relationship, Product
MEDITECH is pretty good. We have not had any problems with any of the updates for Expanse Patient...
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Product
MEDITECH could improve a few criteria options that we asked for a couple of years ago and haven't...
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Loyalty
The timing and number of updates that MEDITECH was willing to give was a promise not kept. So, that...
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Product
Our physicians have more complaints with the MEDITECH acute product than the ambulatory product....
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Operations
Outside of tip sheets that physicians refused to read, MEDITECH didn't really come with a lot of...
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Culture, Relationship
I haven't really had many negative experiences with MEDITECH. When we have talked with the vendor's...
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Relationship
MEDITECH does a really good job when it comes to us calling on their support or putting in tickets....
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Operations
MEDITECH produces some good, on-demand training. However, it would be nice to see more in-person or...
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Value
For the amount that we pay, we definitely get our value out of the system. MEDITECH combined two...
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Product
For the system to be even easier to use, it would be nice if each organization had the ability to...
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Loyalty, Relationship
What I want in a year and what I think I will get are two different things. I hope that MEDITECH's...
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Culture, Value
It is hard to say whether I have received my money's worth with Expanse Acute Care EHR because I...
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Operations
Our implementation of Expanse Acute Care EHR was okay. I would have liked to have seen a little more...
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Culture
MEDITECH doesn't keep all of their promises. Their salespeople blatantly lie. They promote things...
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Product
Patient and Consumer Health Portal is a useful tool. If a patient is trying to communicate with...
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Product
The MEDITECH patient portal doesn’t do everything that we would like it to. Confidential stuff is...
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Product
Patient and Consumer Health Portal has its moments. It works well sometimes, but other times it does...
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Operations
The implementation of the solution was okay; it wasn’t that difficult. MEDITECH was available. They...
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Product
We try to take the latest and greatest updates from MEDITECH, but that isn't really that feasible...
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Relationship
MEDITECH is receptive when we bring up things that aren't working well, and they definitely try to...
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Product
I get so many mixed reviews about Patient and Consumer Health Portal. Some people love the portal....
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Value
I would retire if I had to switch vendors. I am very happy with MEDITECH. The system could always be...
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Operations
The vendor's training is lacking. We need more virtual training or a pathway to train new employees....
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Loyalty, Product
The system doesn't have palliative care, and our hospital wants that. The system's benefits don't...
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Product, Value
Any system that is hospital-based requires an interface, but MEDITECH Home Health EHR is not...
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Operations
MEDITECH doesn’t have a good education plan, so we have to cull through everything ourselves and...
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Relationship, Product
With the upgrades of MEDITECH Home Health EHR, we have had some cyber issues and some difficulty...
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Relationship
MEDITECH is fairly realistic when they tell us what isn't doable because of coding or another...
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Relationship
MEDITECH works hard to support us, but the product isn't so great some days. The vendor really tries...
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Product
New users take forever to orient themselves on MEDITECH Home Health EHR, and even the ones who have...
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Loyalty, Value
MEDITECH is working hard on their products, and they are pretty forward-thinking when it comes to...
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Product
MEDITECH has done a lot of work on the provider side of Expanse Acute Care EHR, but there has got to...
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Operations
The initial training for Expanse Acute Care EHR wasn't really provided by MEDITECH. The system is...
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Value
Expanse Acute Care EHR has a reasonable cost, and MEDITECH doesn't nickel-and-dime us.
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Relationship
I receive plenty of support and executive involvement from MEDITECH. We are supposed to be getting...
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Product
My likelihood of recommending Patient and Consumer Health Portal used to be higher. It rates below...
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Product
MEDITECH isn't Epic. We hear that every time we talk to providers and staff members who have used...
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Relationship
MEDITECH does not keep all their promises. We put in lots of requests, and those become ideas, and...
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Value
Historically, MEDITECH has done okay about avoiding charging for every little thing, but now, it...
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Operations
MEDITECH's implementation wasn't great, and it wasn't terrible. It was in the middle of the road....
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Relationship
MEDITECH's executives try to hold regular meetings with our executives.
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Loyalty, Product
Patients can’t self-schedule appointments in Patient and Consumer Health Portal. We are looking at a...
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Operations, Product
One of the recent updates from MEDITECH required code changes and actually took down our system. It...
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Product
Even though MEDITECH is behind their competitors in some areas, the patient portal does work as they...
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Relationship
Our involvement with MEDITECH’s executives has improved recently; we had some problems with system...
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Loyalty, Value
Patient and Consumer Health Portal is very simplistic and easy to use, and that is good for a lot of...
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Product
I like that we are able to grow the MEDITECH patient portal. We have been able to stage it out and...
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Culture
I don’t like MEDITECH’s contracting at all. We just signed on for a new feature, but the contract...
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Relationship
I do struggle with MEDITECH support sometimes. They give us vague responses. It seems like the...
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Product
The functionality could always be better, but Expanse Patient Accounting meets our needs. If Expanse...
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Relationship
MEDITECH has definitely gotten better over the years about responding when we have issues. We can...
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Product
Expanse Patient Accounting is what it is, so it is not developing as much as MEDITECH's EHRs. Also,...
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Loyalty, Value
Expanse Acute Care EHR is part of our long-term plans because the cost is better than the cost of...
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Loyalty, Product
MEDITECH is delivering new technology that meets our needs. They are developing quite a bit of new...
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Operations
We are good about asking for extra resources from MEDITECH as we need them, but otherwise, there is...
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Product, Value
We are a small facility, and the system meets our needs and gives us capabilities that smaller...
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Operations
MEDITECH's training was adequate. I think the vendor also does a good job with ongoing training....
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Loyalty, Product
Some things that are going well for MEDITECH are their interoperability with HIEs and their ability...
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Relationship
There are some areas where MEDITECH is proactive on the back end. There are some things that they...
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Relationship
We don't have any problems with MEDITECH keeping their promises, but things aren't always delivered...
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Operations
Some of the implementation specialists from MEDITECH weren't as knowledgeable as we had hoped. There...
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Relationship
The vendor is quick to respond to our needs, and they are quick to come up with solutions. The...
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Operations, Product
The product could be easier to use. The issue is all of the documentation that is required and has...
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Loyalty, Product
The vendor is getting better at delivering technology over the years. I just think that they...
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Relationship
MEDITECH is proactive. They have actually reached out to us because they have looked at all of the...
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Relationship
MEDITECH's people, including their executives, are very responsive. I was with one of the vendor's...
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Relationship
MEDITECH might not do things as quickly as we want them to, but they do keep their promises.
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Relationship, Product
I like the versatility of Expanse Patient Accounting. We have multiple service lines that all have...
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Operations
MEDITECH has really good training available, though there could be more. For my role, I deal with...
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Culture, Value
Lately, my issue with Expanse Patient Accounting has been interfaces. We have other products that we...
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Operations, Product
We get upgrades for Expanse Patient Accounting, and we stay up-to-date. We love the upgrades....
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Culture, Product
The expectation that the product works as promoted is just not there whenever the Expanse Patient...
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Culture, Relationship, Product
When we are trying to fix things in Expanse Patient Accounting that we think should be working,...
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Relationship
MEDITECH does work toward their promises, but whether they actually get there is a different story....
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Operations
MEDITECH does have some training, but sometimes I don't think they know themselves. So, there is...
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Loyalty
I don't see us changing Expanse Patient Accounting. I am sure there are better things, but it looks...
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Product
I like that I can go in Expanse Patient Accounting and find what I am looking for. I am sure there...
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Relationship
With some of our issues that we open with MEDITECH, we don't get timely responses, and we do have to...
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Relationship
If MEDITECH finds issues, they send information out to all their customers and alert them that a...
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Relationship, Product
Expanse Patient Accounting meets our needs, and MEDITECH is very good to work with. They have a...
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Value
In healthcare, it feels like everything is very expensive, but that is the nature of software....
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Product
Our providers have been using the web version of Expanse, and they like it better than the desktop...
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Loyalty
We are planning to push everybody to the web version of Expanse, and we will see how that goes...
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Relationship
The kind of customer support we get from MEDITECH varies based on who our specialist is and who we...
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Loyalty, Product
MEDITECH could improve Expanse Acute Care EHR by integrating with AI to allow me to summarize the...
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Product
I do all the training, and every provider comes in and says that Expanse Acute Care EHR is pretty...
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Operations
We don't get any support from MEDITECH on training. I don't feel like there is any real way for the...
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Operations, Product
Whether someone will be successful in implementing MEDITECH's system really depends on their...
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Product, Value
MEDITECH's system is technically easy to use. The issue is that it is too simple, so it can't...
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Relationship, Product
Estimates aren't supported in the system. The system uses a manual process. Even though we knew that...
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Product
Our codes don't always carry over cleanly during MEDITECH's upgrades. To make the system work in a...
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Loyalty, Relationship, Product
MEDITECH should solicit more feedback about enhancements and things that people want to see in the...
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Relationship
MEDITECH listens. We have the attention of the executives. They came on-site to meet some of our...
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Product
The biggest strength is the overall patient chart. We have an ambulatory environment, which is our...
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Product
We would like a better integration between portal messaging and patient connector text message...
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Loyalty, Product
Some of the features in Patient and Consumer Health Portal are a little dated. It might be nice if...
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Product
Getting patients registered for Patient and Consumer Health Portal is a bit tedious for the office...
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Relationship, Product
We would like clearer communication from MEDITECH about the impact of the updates on portal...
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Relationship
Any time I reach out to MEDITECH, they get right back to me and are very responsive, and when we ask...
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Product
Patient and Consumer Health Portal has a good user interface. It is relatively patient friendly. It...
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Product
I have been using MEDITECH for many years, and there are some things that could be improved. Some of...
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Relationship
With the MEDITECH ticketing system, we get pushed around a lot. If we submit a ticket for help,...
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Product
Patient and Consumer Health Portal is one of the easier systems to use.
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Operations
We would like MEDITECH to have more training available to new users. We implemented the system years...
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Value
We have some add-ons from MEDITECH that are very expensive. MEDITECH is used in large systems, and...
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Relationship
MEDITECH is pretty good about fixing things for us and being proactive. We are working with them...
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Relationship
MEDITECH’s support team isn't very responsive when we put in tickets. Tickets don't go anywhere....
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Loyalty
I can't say whether Expanse Acute Care EHR is part of our long-term plans. There is not a lot that I...
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Loyalty, Product
It would be nice if MEDITECH made it easier to run certain reports in Expanse Acute Care EHR. Their...
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Relationship, Operations, Product
MEDITECH could improve their upgrades by addressing all of the problems that their upgrades seem to...
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Operations, Product
The biggest thing MEDITECH could improve is making Expanse Acute Care EHR look the same for all...
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Operations
The biggest downfall is the limitation of sessions. When MEDITECH switched the product to being web...
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Relationship, Operations, Product
MEDITECH is close to finishing their API for integrating our ambient solution. I think they tend to...
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Product
I think the biggest complaints we get from patients about the system are about getting logged in and...
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Value
MEDITECH doesn't avoid charging us for every little thing. There are a lot of things in the system...
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Operations
The implementation was a disaster. Our initial implementation team consisted largely of new hires...
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Relationship
The web and phone support are hit-or-miss. Some support personnel are quick to respond, and others...
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Operations
We found during the implementation that the vendor had migrated from using Microsoft SQL to using...
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Product, Value
The ease of use for end users is also hit-or-miss. In some areas, the system has been an improvement...
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Product
The management of the system is a disaster. Every area has its own access dictionaries, and that...
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Value
MEDITECH didn't have a financial package that was functional and that would allow us to do our...
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Operations
Our MEDITECH implementation and the years we spent on the system were the worst. There were...
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Loyalty, Operations, Value
Things were so bad with the system in our ambulatory area that we had to decide to cut the system...
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Loyalty, Relationship, Product
There needs to be a lot of improvements to the problem list management in Expanse Acute Care EHR....
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Relationship
MEDITECH's support is sometimes lacking in terms of the support people's knowledge of not only the...
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Product
Expanse Acute Care EHR is intuitive, customizable, and pretty easy to use in terms of how the...
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Relationship, Operations, Product
Sometimes, there seems to be a gap between the people building Expanse Patient Accounting and the...
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Product
The customizability in Expanse Patient Accounting is very nice. We have very specific billing rules,...
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Relationship
MEDITECH is very responsive. We get lots of very good high-level involvement from them.
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Loyalty
I know that our staff members take their laptops in to do visits. They use cell service for the...
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Product, Value
One of the best benefits of the system is that the system is highly integrated. The system is also...
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Product
The system needs work. It is one of those modules that isn't used much across the United States, and...
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Loyalty, Product
We were running multiple different EMRs, and we wanted to bring all of those together and have just...
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Product
I don't think I would recommend the system. I would tell people to not go with it. Some parts of the...
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Operations
I don't know the package that we bought. However, when we were building with MEDITECH, they gave us...
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Loyalty, Product
I feel like the system's processes are more difficult than MEDITECH made them sound. We have orders...
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Product
Scheduling with the system can be hard because we lose orders. The whole prior authorization thing...
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Relationship
MEDITECH isn't very responsive with some things. When we put in tickets, we may not hear anything...
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Operations, Product
There is a definite learning curve with the way we approach this solution. It is a task-oriented...
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Relationship
MEDITECH has a customer support line, and they are pretty interactive and responsive. Also, I am not...
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Product
There is no integration with this solution. We don't have iPads that have been smoothly integrated....
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Operations
The process for upgrades does not seem very smooth. I would also say the training from MEDITECH is...
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Culture, Value
When we went live with Expanse Patient Accounting, it was hard because MEDITECH marketed the...
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Relationship
Sometimes MEDITECH’s customer service is a little lacking in giving us what we need. Their support...
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Operations
MEDITECH is getting better at training. They are offering more training. Once we know how to use the...
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Product
With Expanse Patient Accounting, things aren't working, and we can't even get certain files to...
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Product
MEDITECH’s RCM product is more robust than we have ever had in an EMR. The reporting is better than...
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Product
MEDITECH is completely missing the boat on AI and things like ambient listening and nursing...
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Product
Some of our leaders are not happy with MEDITECH because of their performance. We have a list of...
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Relationship, Operations
If MEDITECH implements new modules, their training and support are very good, but for upgrades, the...
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Relationship
In certain areas, we have developed very good relationships with the MEDITECH service analysts and...
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Relationship, Product
MEDITECH's feature called Extended Software and Hardware is a mess. It is not good. When it comes to...
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Relationship, Operations, Product
With MEDITECH, sometimes I feel like we are speaking two languages. Electronic case reporting has...
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Operations, Product
MEDITECH does allow me to do integration, but it is a struggle. This is my certified EHR. I have to...
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Relationship
MEDITECH has some really good people who were on the phone with us frequently to make sure that they...
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Loyalty, Value
Using the solution, we are able to do surgeries every day and change people's lives. In the big...
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Loyalty, Product
Although Expanse Acute Care EHR is pretty easy to use in general, MEDITECH’s delivery of new...
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Product
Expanse Acute Care EHR is not meeting our needs. Because of the type of facility we are, getting the...
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Loyalty, Product
Our providers have been wanting to change their own templates so that they don't have to send them...
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Operations, Product
We have had problems with the rollout of Expanse Acute Care EHR and the turnaround time on our...
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Product
MEDITECH Home Health EHR has actually been decently stable, reliable, and responsive.
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Product
The largest area of opportunity for MEDITECH is around some basic functions that MEDITECH Home...
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Product
Financial reporting is one of MEDITECH’s weaknesses, and the system lacks some basic billing...
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Culture, Product, Value
MEDITECH is putting a lot of R&D into AI, and that is very much to their credit, but AI is being...
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Value
MEDITECH has promised for years that they will build a standalone anesthesia billing system, but...
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Relationship
The vendor is responsive if I have to escalate things.
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Loyalty, Product
The vendor is rolling out some workflow enhancements that we have asked for. Those rollouts are...
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Loyalty, Product, Value
I would recommend MEDITECH to a hospital like ours because I don't think there is much of a choice.
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Value
It is hard for me to complain because our organization cannot afford MEDITECH's competitors. That is...
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Product
Interoperability is a weak point. That doesn't make MEDITECH bad, but it is a weak point in...
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Relationship
There are areas of support where I am starting to notice that MEDITECH is a little constrained on...
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Culture, Product
MEDITECH does things as advertised, has good people, and has a decent product. Expanse Acute Care...
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Relationship
MEDITECH could still do some things better in terms of proactive service. I would like to see...
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Product
MEDITECH's acute and ambulatory products still operate separately in some senses. There has been...
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Relationship, Product
Depending on an organization's budget, MEDITECH can be a good option. But they don't have...
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Product
I would recommend MEDITECH for a small to medium organization or hospital group mostly because of...
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Relationship
The people on the acute side of MEDITECH work with us and try to make a difference.
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Relationship
MEDITECH has so much turnover, and we end up with new analysts all the time. There is no proactive...
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Product
One of the complaints we have with MEDITECH's system is how fast some of the pages load. The system...
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Loyalty
When we were considering which EHR to buy, we considered Epic's system, but it was three times the...
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Relationship
We have been satisfied with MEDITECH. They have good customer support.
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Product
Given our constraints when we bought Expanse Acute Care EHR, we probably would buy this product...
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Relationship, Product
The product is very stable and almost always works. The vendor has provided updates that are helpful...
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Product
The product is somewhat difficult to navigate and customize for our population. Some problems have...
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Product
The portal is useful for patients to access and download their data. It does not have the true...
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Product
The portal is functional, but it is pretty ugly and needs to be modernized for the patient's...
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Value
For an independent hospital, other options may not be as affordable as MEDITECH even though there...
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Operations
We put Expanse Acute Care EHR in during COVID-19, so all the training was online, and we learned...
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Relationship
MEDITECH doesn’t always keep their promises. I would like more assistance with getting some things...
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Value
Sometimes things with MEDITECH could be less expensive. With some of the add-ons or other things, it...
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Product
When we bought MEDITECH's system, it was really heralded as such a wonderful thing because it would...
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Product
There is too much information with MEDITECH Home Health EHR to put on a smaller screen. There are...
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Product
I would tell anyone looking at MEDITECH that they may want to consider the workflow. Recently, we...
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Product
We are not too happy about the financial reporting with MEDITECH's system. There is a bit of...
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Relationship
I appreciate being able to speak with or email particular MEDITECH employees based on specific...
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Product
It would be nice to be able to more easily identify or follow the flow of orders that are sent...
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Product
Medicaid now requires EVV and needs geolocations. That is the case for every state, and thus far, it...
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Relationship
I had a little confusion with MEDITECH. There was some reorganization, and they were trying to have...
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Loyalty
We are on the most current version of the product in our ring, but MEDITECH is currently in the...
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Product
I would buy MEDITECH's system again because it interfaces with our hospital, but I would not buy it...
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Loyalty
We will be moving away from Expanse Acute Care EHR in favor of a product with better usability. With...
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Loyalty, Operations
There are some things we could use in Expanse Acute Care EHR if we chose to do so. The technology is...
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Relationship
I know that our teams work closely with the MEDITECH individuals.
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Culture, Relationship, Operations
We have regular calls with the vendor to discuss different things. There were a lot of customers...
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Product
The system's look is a little sharper than it was before the latest upgrade. It is a little easier...
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Operations
There isn't a lot of support for MEDITECH's education. It isn't like the vendor just sits down and...
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Product, Value
When we request even simple things, like having medications in the system appear in alphabetical...
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Loyalty, Product
There are a lot of points in the system that aren't user friendly, and the new version of the system...
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Relationship, Operations
MEDITECH does a great job with trying to keep up with what is truly needed in healthcare. I would...
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Product
MEDITECH needs to give all their modules the same look and feel. For the providers and nurses,...
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Value
In the last few months, MEDITECH has tripled their pricing for adding another facility. We have not...
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Product
Expanse Acute Care EHR gives us a lot of customizable functionality for the end user. So, if a...
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Relationship
MEDITECH has a longstanding position that they don't talk to third parties; they talk to us, the...
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Operations
There is no ongoing training from MEDITECH other than the documents they put out there, so it is...
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Product
There is a scanning piece in Expanse Patient Accounting that still requires us to manually scan...
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Product, Value
There are new worklists in Expanse Patient Accounting, so there is better monitoring of individual...
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Relationship
MEDITECH could improve their timing for doing and delivering things. That takes programming and is...
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Loyalty, Value
I probably would not buy Expanse Patient Accounting again. We are moving to another platform in the...
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Product, Value
MEDITECH could improve the charge capture piece from clinical modules. Charge capture is rising to...
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Operations
I would like to see MEDITECH provide more interaction with training and not force the customers to...
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Product
We have always been a MEDITECH customer. My favorite thing about Expanse Patient Accounting in the...
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Product
We have a lot of customized reports in our data repository that give us a lot of analytical data...
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Product
I liked Expanse Acute Care EHR before we added other settings to the system, but now there are so...
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Relationship
Our experience working with MEDITECH depends on who the specialist is for the individual issue we...
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Operations, Product
The upgrades for Expanse Acute Care EHR aren't super great. We test our upgrades. The last time we...
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Operations
MEDITECH sends out notices when things are going on, like safety issues and stuff, so that is pretty...
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Product
Our staff members still don't like all the clicking in Expanse Acute Care EHR, and there is so much...
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Culture
When MEDITECH did the demo, they told the providers that it would take a couple of clicks to do...
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Relationship
MEDITECH’s phone support is better because we definitely get someone. With web support for putting...
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Culture, Loyalty, Product
MEDITECH’s sales process for Expanse Acute Care EHR was really bad, but now that we have been on the...
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Product
It is easy for me to run reports in MEDITECH Home Health Financials, and the reports give me the...
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Product
Expanse Acute Care EHR seems to do its job. We get the patients registered, and the system does the...
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Product
I wish MEDITECH's system had some more functionality so that we didn't have to go to third-party...
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Loyalty, Relationship
MEDITECH will say they are improving the application, and then seven years later, there will be an...
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Operations
MEDITECH will do the implementation, and that is really it, but we would like more education as...
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Product
Some of the MEDITECH specialists aren't as skilled or knowledgeable at applying things to real-world...
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Relationship
MEDITECH's support people respond, but they are very in the box, and they don't really go beyond...
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Product
We have all of our hospitals and clinics in one system, and Expanse Patient Accounting makes it much...
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Loyalty, Product
Once our IT team gets up and running with everything they need in Expanse Patient Accounting, I am...
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Operations
Our experience with MEDITECH’s implementation process hasn’t been great. MEDITECH has application...
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Operations, Value
If I had to guess, MEDITECH probably puts the vast majority of their resources into the software and...
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Loyalty
MEDITECH offered the best flexibility to set up a system that would work for us and our nuances. Our...
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Operations, Product
One huge recommendation I have for someone doing a MEDITECH implementation is to collect narrative...
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Loyalty
My initial sense is I think we are going to like Expanse Acute Care EHR a lot. MEDITECH has a good...
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Operations
MEDITECH has a dashboard for the implementation that has KPIs and a timeline, but it is very broad...
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Product
Sometimes the interoperability of Expanse Acute Care EHR is not that great. We have to jump from one...
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Product, Value
It is hard to say whether I would buy Expanse Acute Care EHR again. I have my issues with MEDITECH,...
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Operations, Product
We have to make the records available to patients on the patient portal. And the solution from...
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Product
The solution's biggest strengths are its reliability and flexibility. Even with our monthly reboots...
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Relationship, Operations
Instead of making global changes that affect everybody, I would like to see MEDITECH use parameters...
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Loyalty, Relationship
I would not buy Expanse Acute Care EHR again. The product development is slow, and the vendor's...
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Operations, Product
MEDITECH could improve testing documentation and provide better support. MEDITECH has some training,...
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Culture, Value
MEDITECH charges us for every little thing, and they do not keep promises. There is confusion about...
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Value
Value is truly important to us to enable us to serve the underserved population. Expanse Acute Care...
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Product
One thing that I love about the product is that it is becoming more web based. Clinicians can see...
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Relationship
When the system goes down or an issue occurs, we will put in a case, but we will also call. It has...
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Relationship
It feels like there are times when the vendor isn't responsive. Sometimes we have to reach out to...
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Relationship, Product
As we have upgraded to newer versions of the product, we have sometimes experienced the loss of some...
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Product
There is always something in the system that we want to use to better help our operation. There are...
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Product
I like Expanse Acute Care EHR's integration for things like labs. The system is a one-stop shop for...
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Relationship, Operations
I would like to be able to connect with a MEDITECH specialist in real time and have them available,...
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Culture, Loyalty, Product
Expanse Acute Care EHR does what it is supposed to do. The system has a lot of things that are good...
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Product
There is still room to grow in medication reconciliation. It is a challenge to get all the right...
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Product, Value
Expanse Acute Care EHR has really worked fairly well, and it is good value for the money. There is...
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Operations, Product
My thought on Expanse Acute Care EHR, and really any EHR, is that if every hospital in the country...
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Relationship, Product
We get alerts quite often on things that MEDITECH knows of that are issues, and then the fixed form...
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Relationship
Eventually, we make MEDITECH keep promises. It takes them a while. They have good support...
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Relationship
MEDITECH does keep all promises, but there are a lot of things that we wish we could improve that...
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Product
Expanse Acute Care EHR is what we make it. What we say around here a lot is MEDITECH's system will...
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Product
There are a lot of wish-list items for MEDITECH. I think some of those items, like functionality...
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Product
Overall, I'm happy with Expanse Acute Care EHR. The product’s biggest strength is that it is...
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Loyalty, Product
The graphing function in the solution is frustrating and should be improved. The ability to retrieve...
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Operations
I don't think MEDITECH does much training. My impression is that they have web calls to discuss the...
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Product, Value
I would definitely purchase MEDITECH's product again. It just allows a lot of good stuff. We can...
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Product
The product has a lot of shortcomings in interoperability. Integration, especially with billing...
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Loyalty, Relationship
A lot of times, I can email the account representative or the specific manager of an area and tell...
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Operations
I don't know how much MEDITECH is involved with implementing things at our organization because when...
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Operations
I have never personally had training from MEDITECH on any of the modules that I'm involved in. We...
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Relationship
I don't think MEDITECH is ever proactive. They are really reactive. If they were really proactive,...
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Loyalty, Product
I would not buy Expanse Acute Care EHR again. I was shocked that we went down the Expanse path...
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Culture, Loyalty, Product
When we went from an older version of MEDITECH's system to the Expanse version, we were promised a...
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Loyalty
Expanse Acute Care EHR is not part of our long-term plans. We are switching to another product. Our...
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Product
Expanse Acute Care EHR really maintains itself. We moved from a really old platform to Expanse Acute...
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Relationship, Product
We update Expanse Acute Care EHR to a new priority pack regularly, and the upgrades always seem to...
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Product
Once learned, it is very easy to use Expanse Acute Care EHR. It meets our needs for actually putting...
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Relationship
MEDITECH has been great with their support; we work well with them, and they work well with us. If...
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Culture, Relationship
Anytime we need MEDITECH, they are always there. Our sales partners are excellent and very...
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Operations
I would like to see our MEDITECH contact person on-site for our individual modules to do at least a...
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Operations, Product
Expanse Patient Accounting is very customizable, but that makes it hard to support because every end...
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Product
I would like to have easier reporting options all the way through the revenue stream in Expanse...
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Loyalty, Product
I like that Expanse Patient Accounting ties in financial pieces. The vendor has a financial status...
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Relationship
We have a regularly scheduled call with our MEDITECH account manager, so we are able to speak openly...
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Operations, Product
Expanse Acute Care EHR is fairly easy to use. I do have a few providers that struggle with a few...
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Relationship
With MEDITECH, it is hard to get support. Their support team is there, but we have to put stuff...
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Product
We like the portion of Expanse Acute Care EHR that has documentation for the clinical staff....
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Culture, Relationship, Value
We couldn't get our PACS to work without having to buy something else. The thing is, MEDITECH said a...
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Loyalty, Product
MEDITECH Home Health EHR doesn't do everything we need it to for home health. We have had this...
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Relationship
MEDITECH is very good at their web support and at getting back to us. Normally I only work with the...
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Operations
We would like more training on reports in MEDITECH Home Health Financials. There is a lot of...
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Product, Value
If someone asked me about MEDITECH Home Health Financials for a home health service, I would not...
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Culture, Relationship
I don't have any issues with what MEDITECH promised. I think MEDITECH tries to stay ahead. Also, I...
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Relationship
Oftentimes, MEDITECH creates a ticket, which they call an idea, and then we have to track down what...
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Product
For MEDITECH, the functionality we are looking for is mainly integration. We have to pay to...
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Operations, Product
Expanse Acute Care EHR may be a little better right now because it is so new, but I would like...
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Relationship
If we have a problem and we are not getting satisfaction, we don’t have someone we can call who can...
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Product
The ease of use of Expanse Acute Care EHR for our imaging department has been great. The solution...
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Operations
The Expanse Acute Care EHR implementation was challenging. There were lots of meetings, but there...
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