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MEDITECH Expanse Suite Comments
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KLAS VP of Research / Strategy, Clinical - Coray Tate
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Coray Tate

VP of Research / Strategy, Clinical

coray.tate@klasresearch.com

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User Commentary

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CNO

Probably the most disappointing thing is that all of the physician documentation for the system is...

Feb 2021
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Director

When it comes to the lab module, MEDITECH didn’t set expectations very well. We don’t know anything...

Feb 2021
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VP/Other Executive

MEDITECH keeps a majority of their promises. When we ask them for things, they have those things. We...

Feb 2021
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VP/Other Executive

Usually, we have to travel to do training with MEDITECH, and that is a big expense for a small...

Feb 2021
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Manager

The product functionality is good. The system is so simple, and the information users need to find...

Feb 2021
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CIO

There really has been no executive involvement from MEDITECH at all.

Feb 2021
(0)
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CIO

Based on all of the pre- and post-implementation metrics, we recovered quickly. I am sure that was...

Feb 2021
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Director

Whether MEDITECH charges us for every little thing depends on how we look at everything because...

Feb 2021
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Director

Whether there is interoperability is kind of a loaded question because of the state of the country....

Feb 2021
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Director

The ease of use depends on the user. Certain users are afraid of everything, and then they don't get...

Feb 2021
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Director

MEDITECH has been responsive in regard to new technology. Every time there is something new,...

Feb 2021
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CIO

Our implementation could have been done a lot better. We did not have the level of physician...

Feb 2021
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CIO

I hope the integration will get better over the next year. That would help so much. The integration...

Feb 2021
(0)
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CIO

MEDITECH is slow to respond. When we find something that needs to be corrected, MEDITECH seems to...

Feb 2021
(0)
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CIO

The tool does what people need it to but not exactly in the way they want to do it. Oftentimes,...

Feb 2021
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Analyst/Coordinator

MEDITECH's product is much more user friendly than some of our other solutions, but I am more...

Feb 2021
(0)
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Analyst/Coordinator

I like this product. The system helps me meet my goals. The system processes a claim, and I get...

Feb 2021
(0)
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Analyst/Coordinator

Before MEDITECH starts new things, they do a lot of testing through IT to see how things will go....

Feb 2021
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Director

I like that the system is easy to use. It is intuitive, and I know where to find things and how to...

Feb 2021
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Director

Sometimes it is hard to customize Expanse Acute Care EMR to the different facilities within the...

Feb 2021
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Analyst/Coordinator

Our representative will reach out to me in advance and tell me when they will be out of the office,...

Feb 2021
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Analyst/Coordinator

If I throw out a task to the vendor's support people, the support people will answer or respond to...

Feb 2021
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Manager

There are some good aspects of MEDITECH Home Health EHR, such as the reports. We can make the...

Feb 2021
(0)
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Manager

There are some things in MEDITECH Home Health EHR that could be a little bit better. There is a lot...

Feb 2021
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Manager

MEDITECH doesn't provide anyone for me on-site, but there are training modules that we can access...

Feb 2021
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CIO

It seems like the difference in the portal is that it is already on the platform. The vendor has...

Jan 2021
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VP/Other Executive

Previously, we had MEDITECH’s older system. And then we switched to the Expanse system, and it is a...

Jan 2021
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Manager

Compared to the previous version, Expanse Patient Accounting is really good, and I really like it....

Jan 2021
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Manager

The team is really helpful at MEDITECH with reporting in Expanse Patient Accounting, and I...

Jan 2021
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Manager

I have someone that I can contact at MEDITECH. The vendor had a remarkable team throughout the...

Jan 2021
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Manager

MEDITECH did a very good job as far as training goes, but they are not as involved in training staff...

Jan 2021
(0)
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Manager

We are still learning how to use Expanse Patient Accounting. Users say that the system takes more...

Jan 2021
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Manager

This system is a 100% improvement over what MEDITECH had previously. The previous system was pretty...

Jan 2021
(0)
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Manager

MEDITECH is as good as any vendor that we are currently working with. They have a ticketing system,...

Jan 2021
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Manager

Every vendor has something they could improve on. MEDITECH could improve their business office. No...

Jan 2021
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Manager

MEDITECH has shifted their education plan over the years. They offer a lot of things online now....

Jan 2021
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Manager

I haven't had any problems with the vendor supporting our integration goals except when they haven't...

Jan 2021
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Manager

MEDITECH does a pretty good job with their executive involvement. They have had a little bit of a...

Jan 2021
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Manager

MEDITECH was extremely attentive during the COVID-19 pandemic. They did an excellent job.

Jan 2021
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CIO

MEDITECH has stepped up during the COVID-19 crisis. It has been an intense time, and MEDITECH has...

Jan 2021
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CIO

We are preparing to go live with the system soon. We would have liked to have had the system go live...

Jan 2021
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Analyst/Coordinator

MEDITECH has made leaps and bounds in terms of finally changing the financial piece to their new...

Jan 2021
(0)
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Analyst/Coordinator

Nurses sometimes say that the nurses' notes are a little more involved in MEDITECH Home Health EHR...

Jan 2021
(0)
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Analyst/Coordinator

We were on paper before we went to MEDITECH, so we weren’t going from another EHR to this one. That...

Jan 2021
(0)
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Analyst/Coordinator

The hospital uses MEDITECH Home Health Financials too. We really liked the system when we first saw...

Jan 2021
(0)
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Analyst/Coordinator

I actually put in tasks quite often, and MEDITECH's customer support is fairly good in responding to...

Jan 2021
(0)
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Analyst/Coordinator

The financial part of MEDITECH Home Health Financials is very easy to use. It is a task-based...

Jan 2021
(0)
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Analyst/Coordinator

I just want MEDITECH to keep up the good work and keep making improvements as things come along, and...

Jan 2021
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Analyst/Coordinator

MEDITECH is pretty good about helping us figure things out or find something that would work just as...

Jan 2021
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CIO

Overall, with the the C/S system, we see a step back in the functionality of Expanse Acute Care EMR,...

Jan 2021
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Nurse

The rollout was very smooth. MEDITECH's staff understands Expanse Acute Care EMR. I can usually get...

Jan 2021
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CMIO

The look and feel of Expanse Acute Care EMR are great. We have found the organization of the chart...

Jan 2021
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Manager

We don’t have much going on with MEDITECH’s portal, but the vendor is in a reactive position because...

Jan 2021
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Manager

There are no issues with the portal that I am aware of, and the way that it integrates makes it...

Jan 2021
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Manager

Having training resources from MEDITECH is hard right now with COVID-19, but I don’t feel like we...

Jan 2021
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Manager

There have been some good updates to MEDITECH's system. We have had pretty good updates. I don’t...

Jan 2021
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CMIO

With our recent implementation, we initially had difficulty with the system's performance. However,...

Jan 2021
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Analyst/Coordinator

I would not buy MEDITECH's solution again, but I am not a decision-maker. The system is very rigid...

Jan 2021
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Analyst/Coordinator

MEDITECH probably overpromises and underdelivers. They are consistently on a slower timetable than...

Jan 2021
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VP/Other Executive

The system could have better optimization of workflows. There are a lot of clicks sometimes that...

Jan 2021
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VP/Other Executive

MEDITECH has had a good run with technology lately, but they have been very focused on clinicals....

Jan 2021
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VP/Other Executive

Jumping to the Expanse system will increase our satisfaction level. I am expecting a significant...

Jan 2021
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VP/Other Executive

The portal is definitely part of our long-term plans. We will be looking to optimize it. We are...

Jan 2021
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VP/Other Executive

I have had a good experience with MEDITECH. They don’t always meet the timelines that they...

Jan 2021
(0)
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VP/Other Executive

We run into some issues with integration because MEDITECH has some proprietary things where it is...

Jan 2021
(0)
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Manager

MEDITECH's EMR is better than Patient and Consumer Health Portal, but there is a lot of opportunity...

Dec 2020
(0)
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Manager

Our vendor support people have been constant. They have been the same people, and they have been so...

Dec 2020
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Manager

I would buy the product again. We can't just exist with MEDITECH's system alone, but MEDITECH is...

Dec 2020
(0)
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CMIO

MEDITECH Behavioral Health is extremely easy to access securely off-site because it is a web-based...

Dec 2020
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CMIO

Expanse Acute Care EMR is fairly functional across all spectrums and levels of care. MEDITECH is...

Dec 2020
(0)
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Analyst/Coordinator

We are still lacking on interfacing options.

Dec 2020
(0)
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Analyst/Coordinator

MEDITECH really tries to stay on top of our regulatory and quality needs as well as what our future...

Dec 2020
(0)
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CIO

I have had meetings in person with almost all of MEDITECH's executive team.

Dec 2020
(0)
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CIO

MEDITECH has been very quick to respond to COVID-19 issues. Any service issues that are related to...

Dec 2020
(0)
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CIO

MEDITECH was a very key part of our strategic objectives in trying to move some things with our...

Dec 2020
(0)
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CIO

MEDITECH's system is very good in terms of the value for a dollar.

Dec 2020
(0)
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CIO

MEDITECH did a great job of on-site support for us at go-live. We had the implementation team here...

Dec 2020
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Manager

It has been a few years, but one time, I interacted with MEDITECH executives, and the leadership was...

Dec 2020
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CIO

For MEDITECH, training is a bit of a weakness. I would love to see them get more robust training...

Dec 2020
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CIO

Support with MEDITECH really depends on the application and the person that we get between...

Dec 2020
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CIO

MEDITECH isn't necessarily proactive in letting us know when they see issues. We have to tell...

Dec 2020
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CIO

We have had a good experience with MEDITECH. Our implementation went well, and that is equally...

Dec 2020
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Analyst/Coordinator

Training is probably the number-one thing that MEDITECH could make sure that we are more aware of...

Dec 2020
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Analyst/Coordinator

Patient and Consumer Health Portal is working well. Patients appear to be happy with the system. The...

Dec 2020
(0)
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Director

Moving to the product has cut out a lot of manual workflows like faxing, emailing, and calling. We...

Dec 2020
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Director

We have a good relationship with MEDITECH, and we have an open line of communication. We hold the...

Dec 2020
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Director

We did have to invest many internal resources and consulting in our implementation project. We took...

Dec 2020
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Director

MEDITECH is mostly doing a good job of trying to be proactive in coming up with solutions. I feel...

Dec 2020
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Director

We use the patient portal for the acute care side, but there isn’t a lot of private communication....

Dec 2020
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Director

MEDITECH is very good about not charging us for every little thing. They do a good job of supporting...

Dec 2020
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Director

We hired our own portal analyst for adoption, so we had to do training internally. We had to hire...

Dec 2020
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Director

At the time we implemented the MEDITECH patient portal, it did not perform appointment notifications...

Dec 2020
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Manager

If I were involved in voting on whether we brought MEDITECH in again, before I would agree to it, I...

Dec 2020
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Manager

The implementation needs to be designed so that it doesn’t take away from our regular activities. In...

Dec 2020
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Manager

Although MEDITECH provides ongoing training, in their efforts to ensure that the training is done,...

Dec 2020
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Manager

The quality of the product is good; the product does what it was designed to do. I don’t feel that...

Dec 2020
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Manager

We don’t really hear from MEDITECH’s executives; we just hear from their support teams.

Dec 2020
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Manager

Before organizations make a commitment to MEDITECH, they should review the product in massive...

Dec 2020
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VP/Other Executive

The product functionality is getting better for the portal. MEDITECH has a fairly robust...

Dec 2020
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Physician

The portal's ease of use is very good once patients can get in. It just depends on how much time...

Dec 2020
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Physician

It seems as though everything is in one package. We have to pay extra to use the virtual visits, but...

Dec 2020
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Physician

I don't really see a lot of interoperability within the portal for a patient. I like the MEDITECH...

Dec 2020
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Manager

Our transition to MEDITECH was rough. It was so different. The physician ambulatory portion of the...

Dec 2020
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Manager

Whenever we have little issues, MEDITECH is very good about helping us work them out. The system is...

Dec 2020
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Manager

I imagine that at this point, MEDITECH is way better than they were a few years ago. There are a lot...

Dec 2020
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Manager

The product works very well once it gets going. It is very sound. However, the ease of use is not...

Dec 2020
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Manager

I remember our CEO said early on that Expanse Patient Accounting would help reduce the number of...

Dec 2020
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Manager

The one thing we struggle with is the claims review portion of the product that scrubs claims....

Dec 2020
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VP/Other Executive

MEDITECH upgrades work pretty much without flaw. The product is pretty easy to use, and it is very...

Dec 2020
(0)
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VP/Other Executive

We got MEDITECH's portal for patient integration and engagement. That was a strategic choice.

Dec 2020
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VP/Other Executive

We are still waiting for some features from MEDITECH. For COVID-19, we had virtual visits set up...

Dec 2020
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VP/Other Executive

The executives at MEDITECH have been fabulous.

Dec 2020
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VP/Other Executive

We definitely have a huge percentage of our population engaged with MEDITECH's portal, and MEDITECH...

Dec 2020
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CEO/President

The product works well. It is living up to our expectations and is very functional. It is an...

Dec 2020
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CEO/President

With integration, our goals are one thing and the software is another thing. Things aren't...

Dec 2020
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Analyst/Coordinator

The acute care product from MEDITECH is pretty much the same as the ambulatory care product. The...

Dec 2020
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VP/Other Executive

Recently, we have really connected with MEDITECH and found them to be very open. We think that their...

Dec 2020
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CEO/President

MEDITECH’s support is very good. But MEDITECH isn't very good at being proactive; they are mostly reactive....

Dec 2020
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CEO/President

No vendor keeps all their promises. So it is a bold statement to say that MEDITECH keeps all their...

Dec 2020
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VP/Other Executive

About 20% of our health system is on the new Expanse platform, and it is getting rave reviews. But...

Dec 2020
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VP/Other Executive

MEDITECH is part of what we call the preferred patient relationship (PPR) that we are working on. We...

Dec 2020
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VP/Other Executive

MEDITECH has been a partner every step of the way, so I would give them a fairly high mark for...

Dec 2020
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VP/Other Executive

MEDITECH does not avoid charging for things, but it is like that with any other vendor. MEDITECH...

Dec 2020
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VP/Other Executive

We had a meeting on interoperability. MEDITECH supports our integration goal, and we are very...

Dec 2020
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VP/Other Executive

One of our nurses has used Epic before, and the nurse said it was much easier to use MEDITECH's...

Dec 2020
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VP/Other Executive

The EMR functionality meets all of our needs. I don’t know how anybody would give any of the other...

Dec 2020
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VP/Other Executive

MEDITECH has gotten really good lately at keeping their promises and communicating back and forth,...

Dec 2020
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Nurse

I am hoping that our overall satisfaction goes up over the next 12 months, but I am worried about...

Nov 2020
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Manager

The product functionality could always be a little better, but it is close to meeting all of our...

Nov 2020
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Manager

The implementation was well done. The initial training was in person, and the representatives were...

Nov 2020
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Nurse

We don’t have any of the integration that we could use. There is definitely a lot of room for...

Nov 2020
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Nurse

We recently had our state survey, and one of our deficiencies is that we need a revised plan of care...

Nov 2020
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Nurse

Sometimes we get quick responses from MEDITECH where the issue gets resolved, but other times we...

Nov 2020
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Nurse

There is a lot to be desired with the reports. MEDITECH’s reports don’t really match what we have in...

Nov 2020
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Nurse

I would tell others that the system is user friendly, but there are flaws with it like there are...

Nov 2020
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Director

During the COVID-19 crisis, MEDITECH did a rapid deployment of telehealth software that really...

Nov 2020
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Director

The EMR is very good and is doing excellent at working as it was promoted to. It is a great product...

Nov 2020
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Director

I think MEDITECH has done a much better job with support recently. They have realigned a lot of...

Nov 2020
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Director

MEDITECH does have a new product called Professional Services that things are starting to shift...

Nov 2020
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Director

I would give MEDITECH the highest score for supporting us through COVID-19. We have an outstanding...

Nov 2020
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Director

We probably push the vendor for changes constantly when it comes to product functionality. We...

Nov 2020
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Director

The vendor has completely rewritten the software. It is widget based, and it is touch-screen...

Nov 2020
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CEO/President

One of the biggest shortcomings on the EMR side is the reproducibility of the legal record. It is a...

Nov 2020
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CEO/President

The pricing is fair, especially considering what is out there in the market. The product is great...

Nov 2020
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CEO/President

Standardizing was definitely on our radar. COVID-19 really just heightened our awareness of needing...

Nov 2020
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Director

There is usually some type of hitch with the upgrades. The product quality is low based on user...

Nov 2020
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Director

There was an executive that used to work for MEDITECH who never answered our emails. I had to go...

Nov 2020
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Director

The system decreases our productivity terribly. I wouldn't recommend it at all. I am at the bottom...

Nov 2020
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Director

The MEDITECH system isn't part of our long-term plans. We don't know what we are moving to yet, but...

Nov 2020
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Director

We are getting there with Expanse Acute Care EMR. I am working on optimization and on working out...

Nov 2020
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Director

MEDITECH is a big entity with a lot of levels of managers, so I don't know how many upper-level...

Nov 2020
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VP/Other Executive

I think we would purchase MEDITECH Home Health EHR again. In the space of home health, there isn't a...

Nov 2020
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VP/Other Executive

We definitely get our money's worth from MEDITECH Home Health EHR, especially when we look at the...

Nov 2020
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VP/Other Executive

We haven't done a major implementation with MEDITECH in a couple of years. For implementation...

Nov 2020
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Director

During the pandemic, we operated pretty independently from MEDITECH. Personally, I didn’t have any...

Nov 2020
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Director

I believe MEDITECH is part of our long-term plans. That is our intent at this point. I am not aware...

Nov 2020
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Director

With some post-update issues, MEDITECH’s response sometimes lags. I don’t find MEDITECH to be very...

Nov 2020
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Director

MEDITECH’s training methodology is different from train-the-trainer methodologies. As our core team...

Nov 2020
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Director

MEDITECH’s development efforts are slow. I would like a little more speed in their development. When...

Nov 2020
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Director

The basic navigation within the system sometimes requires a lot of additional clicks, and the system...

Nov 2020
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Director

Because MEDITECH is a large company, there are certainly other individuals we deal with besides the...

Nov 2020
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CMIO

In the beginning, we had some issues with the internal management of our revenue cycle. We cleaned...

Nov 2020
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CMIO

In our effort to push forward, we really need tangible outcomes. However, our data science team is...

Nov 2020
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CMIO

MEDITECH does a really good job for us with the implementation. Our upgrades aren't always solid at...

Nov 2020
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CMIO

When we went live with one of our later hospitals, we were just writing orders in the hospital on...

Nov 2020
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CMIO

The system meets our needs. The way people use the system to meet those needs is what makes the...

Nov 2020
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CMIO

I don’t know whether MEDITECH is really actively looking for problems that they can solve for us. I...

Nov 2020
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Manager

The product is very robust and provides detailed reports. The integration with our hospital is...

Oct 2020
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Manager

The negative is that it sometimes takes a long time for MEDITECH to make requested changes.

Oct 2020
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Manager

Lately, we have done a lot of updates, but when I send anything in as a problem, it seems like I am...

Oct 2020
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Manager

From a clinical perspective, there is just so much in the EHR that we have to remember. Our nurses...

Oct 2020
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CMIO

MEDITECH Home Health EHR is in its infancy right now; it functions, but it is rudimentary. There are...

Oct 2020
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Manager

We have done a lot of things during the COVID-19 crisis, and that has been mostly on our own. The...

Oct 2020
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Manager

This product is part of our long-term plans. We have no thoughts of moving away from it. We have...

Oct 2020
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Manager

From what I know about dealing with MEDITECH and supporting the primary person here, the vendor...

Oct 2020
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Manager

I wouldn’t say the vendor's service is excessively proactive, but they are still proactive. We don’t...

Oct 2020
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Manager

The biggest front-end problem with MEDITECH is that when they provide customers with the...

Oct 2020
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Manager

Sometimes there is turnover in the vendor's support people, and they don’t seem to grow into their...

Oct 2020
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Manager

I really like working with the people at MEDITECH. I think their customer service people are...

Oct 2020
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Director

We have grown with MEDITECH for many years. I think we have driven them. A lot of the direction...

Oct 2020
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Manager

There is downtime with any implementation, and everything is incredibly locked down. We always kind...

Oct 2020
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Manager

MEDITECH is very proactive. One example of this is the PDGM. We had the ability to test the PDGM on...

Oct 2020
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Manager

The vendor has excellent customer service. Our ability to discuss problems or questions with their...

Oct 2020
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Manager

In the MEDITECH system, if we need to change insurance information, we have to discharge and readmit...

Oct 2020
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Manager

MEDITECH needs to make the system flow a bit better and be more streamlined. The care plan for each...

Oct 2020
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Manager

The program is dirt cheap, so we get what we pay for. We have highly received our money's worth. I...

Oct 2020
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Manager

MEDITECH is all I know, so I would buy the solution again. I don’t have experience with anything...

Oct 2020
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Manager

There is room for improvement with MEDITECH’s training, but it is still pretty good. I would like...

Oct 2020
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Manager

The integration and interoperability of the system are pretty good, but there is always room for...

Oct 2020
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Manager

Since I brought the system in, trained people on it, and then developed it, I grew with the system,...

Oct 2020
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Manager

I would rate MEDITECH’s support high. The support people are wonderful. They are always available. I...

Oct 2020
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Manager

I think the biggest thing I would tell peers is if they are a MEDITECH hospital, MEDITECH Home...

Oct 2020
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Manager

The MEDITECH product is way too cumbersome. It isn't user friendly, and the documentation part is...

Oct 2020
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Manager

The system automatically creates the next episode. Whenever we have to do research, the system...

Oct 2020
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CIO

MEDITECH doesn’t do the training on the product. We do the training. MEDITECH has a...

Oct 2020
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CIO

MEDITECH is not just giving us a product to train us on. We do the training. That is difficult in...

Oct 2020
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Manager

With any specific issues, we can either call MEDITECH or file a ticket online. The support people...

Oct 2020
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Manager

MEDITECH did a good job with training. They try to do quarterly updates with us. Our medical center...

Oct 2020
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Director

The vendor is great, and their product does what they say it does. It doesn’t let us do something...

Oct 2020
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Director

MEDITECH’s support is great. We have the ability to not only put in a ticket online but pick up the...

Oct 2020
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Director

I have been able to get rid of some positions for people because the system does certain things. I...

Oct 2020
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Director

We would maybe buy MEDITECH Home Health EHR again. We are a hospital-based agency, and the hospital...

Oct 2020
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Director

I have always felt that with MEDITECH, the system gets broken down into too many separate steps, and...

Oct 2020
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CMIO

The platform is very slick and smooth. I could be shuffling from the ambulatory setting to the acute...

Oct 2020
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CMIO

We put the nuts and bolts of our EMR together. We meet every month to resolve any workflow delays....

Oct 2020
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CMIO

We are able to get our reports out of the system. I don’t use the acute side as robustly as I do the...

Oct 2020
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CMIO

I have dealt with MEDITECH’s sales force and executive force, and I have the cell phone numbers of...

Oct 2020
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CMIO

The reason why I am so emphatic about MEDITECH is that we have been with them for many years and...

Oct 2020
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CMIO

When there are upgrades, MEDITECH keeps any needed patches coming at a breakneck pace. The patches...

Oct 2020
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CMIO

I don't know anything different than the MEDITECH system. I have been married to the same software...

Oct 2020
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CMIO

I would say that the implementation and integration went very smoothly. Another company was helping...

Oct 2020
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Analyst/Coordinator

The system connects with MEDITECH’s EMR, and that is about all it connects with. The system does...

Oct 2020
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Analyst/Coordinator

Some users have a lot of difficulty with the system. There are a lot of things to click on and do. I...

Oct 2020
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Director

We don't really get a lot of training from MEDITECH. They have many online resources that are good,...

Oct 2020
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Analyst/Coordinator

I don’t think the IT people from the hospital are planning on getting rid of MEDITECH’s system...

Oct 2020
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Analyst/Coordinator

The updates are pretty easy. I can get ahold of the ongoing support or call the vendor when I need...

Oct 2020
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Director

There are still some integration issues with things crossing over from other areas in the medical...

Oct 2020
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Director

We haven't really had any great changes with MEDITECH for COVID-19 other than the addition of an...

Oct 2020
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Director

Sometimes, MEDITECH is pretty quick with support, but there are other times when we have to wait a...

Oct 2020
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Director

There is probably not a whole lot of executive involvement anymore. There was at first, but there...

Oct 2020
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Director

It is quite labor intensive to go live with a new product and not quite get everything set up by the...

Oct 2020
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Director

MEDITECH has been great during COVID-19. They put in new charting requirements so that the staff...

Oct 2020
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