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Merge PACS
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Monique Rasband
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User Commentary

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Manager

Operations, Product

We recently did an upgrade, and that was seamless and smooth. We felt that the vendor's preplanning...

May 2023
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Manager

Relationship

We appreciate how responsive the vendor's support team is, and we like the vendor's ticketing...

May 2023
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Manager

Relationship

Merative's support is good, and they have an after-hours team in India. The handoff from the...

May 2023
||
(0)
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Manager

Loyalty

We have talked about moving to the cloud, and we have looked at some options. Merative's team...

May 2023
||
(0)
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Manager

Loyalty, Relationship

The vendor's support team is excellent. We have been with the vendor for a long time, and we have...

May 2023
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(0)
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Manager

Loyalty

Merge PACS is definitely a lot better than it used to be, and the future state seems promising. Our...

May 2023
||
(0)
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Manager

Relationship

We work pretty hand to hand with Merative. They are awesome. When we had an incident at our facility...

May 2023
||
(0)
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Manager

Loyalty, Product

There are a few things I would like to see in Merge PACS. Right now, it is tedious to search within...

May 2023
||
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Manager

Operations

We have some issues that Merative swore were big, hot items that would be resolved, and those things...

May 2023
||
(0)
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Manager

Operations, Product

There are some functions that Merative brought into the product that really sounded great, but the...

May 2023
||
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Manager

Relationship

Merative’s support team is not on top of things at all, but then when we do reach out, they are very...

May 2023
||
(0)
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Manager

Product, Value

There were some functionalities in Merge PACS that we expected to be normal, but Merative tells us...

May 2023
||
(0)
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Manager

Product

Interfacing Merge PACS with our other systems, including our EMR, is a lot of work. It can take...

May 2023
||
(0)
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Manager

Product

When we compare Merative to other vendors, Merative is not quite as innovative. Merge PACS doesn't...

May 2023
||
(0)
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Manager

Relationship

If we don’t have everything current, Merative should be communicating that with us and telling us...

May 2023
||
(0)
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Manager

Operations, Product

Upgrades in Merge PACS are not simple to implement or install, so they have to be planned in advance...

May 2023
||
(0)
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Manager

Loyalty

Merge PACS is not part of our long-term plans. With the growth that our organization is...

May 2023
||
(0)
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Manager

Value

I have looked at a couple of other PACS, and the overall price per patient or price per year seems...

May 2023
||
(0)
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Manager

Product, Value

The biggest benefit of Merge PACS is the ability to customize and make our own changes for our...

Apr 2023
||
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Manager

Relationship

We have easy access to users within the Merative organization to be able to ask direct questions. We...

Apr 2023
||
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Manager

Product

I am happy with the product. It is rock solid and does what it does. It is somewhat outdated, but it...

Apr 2023
||
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Manager

Relationship

We don't call Merative's support people often, but we have had some struggles. I don't see the...

Apr 2023
||
(0)
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Physician

Loyalty, Loyalty, Product, Product

The solution is a functional, successful, no-frills PACS product. I work with a different PACS...

Apr 2023
||
(0)
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Physician

Operations, Operations

We have a train-the-trainer setup where Merative’s folks train our PACS supervisors. The vendor is...

Apr 2023
||
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Physician

Value, Value

Every upgrade costs us, and we also pay a monthly fee. Most software companies in the medical world...

Apr 2023
||
(0)
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Manager

Relationship

Merative isn’t very proactive. They are mostly reactive when we call, but most of the time, the...

Apr 2023
||
(0)
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Manager

Relationship, Product

Merative doesn’t have the flexibility to automate processes or to make the changes we want if other...

Apr 2023
||
(0)
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Manager

Product

I would tell a peer that Merge PACS is okay for a basic PACS, but there are probably better systems...

Apr 2023
||
(0)
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Manager

Product

Merge PACS is a stable PACS system, but it is not being developed as a future PACS system. It is...

Apr 2023
||
(0)
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Manager

Product

Merative doesn’t have any load-balancing testing software. We have a dedicated testing system, but...

Apr 2023
||
(0)
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Manager

Loyalty

Merative has a terrible API that is not very flexible. They have to use a product developed by IBM,...

Apr 2023
||
(0)
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Manager

Product

Our providers use the Merge PACS viewer over our other viewer because it is easier to use.

Apr 2023
||
(0)
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Manager

Product

I know Merge PACS has the ability to integrate with a couple of other products, but I would like to...

Apr 2023
||
(0)
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Manager

Product

I like that the hanging protocols are easy to build in Merge PACS compared to other PACS that I have...

Apr 2023
||
(0)
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Manager

Product

The biggest improvement I would like to see with Merge PACS is performance when viewing tomography....

Apr 2023
||
(0)
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VP/Other Executive

Loyalty

Merge PACS is very flexible. It can be customized however any company needs. There are a lot of...

Apr 2023
||
(0)
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VP/Other Executive

Relationship

Merative has a phenomenal support team. We know every single one of them. They are very personable...

Apr 2023
||
(0)
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Director

Relationship

The vendor has really been proactive in working on some things that we needed to get changed for our...

Mar 2023
||
(0)
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Director

Product

I really like all of Merge PACS. It is what we have used for an extended amount of time. In another...

Mar 2023
||
(0)
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Director

Loyalty

We can’t use Merge PACS for mammography, and the vendor has done a lot of things, but those things...

Mar 2023
||
(0)
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Manager

Relationship, Product

Instead of storing images in the PACS, the vendor went to what is called an integrated mode. So the...

Feb 2023
||
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Manager

Loyalty

The number-one reason we bought the PACS was that it integrated with so many different systems.

Feb 2023
||
(0)
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Manager

Product

For a PACS, the system is very intuitive. The PACS does everything we need.

Feb 2023
||
(0)
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Manager

Operations, Product

With upgrades for the product, the vendor eventually gets everything worked out, but we are a large...

Feb 2023
||
(0)
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Manager

Relationship

Merge Healthcare has business hours during the day. Their support is very good. The vendor's support...

Feb 2023
||
(0)
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Manager

Relationship

Even though there has been a lot of change, we can get the vendor's executives on the phone. We can...

Feb 2023
||
(0)
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Manager

Loyalty

With the merger, we put a lot of money into this solution. So it is our go-forward platform.

Feb 2023
||
(0)
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Manager

Relationship

Merative doesn’t ever call us for anything. They are never proactive. Merative always waits for a...

Jan 2023
||
(0)
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Manager

Relationship

The support people have always been helpful. There have been times when I haven't gotten a phone...

Jan 2023
||
(0)
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Manager

Operations

I don't get any ongoing training from Merative. Users go to a training service for a week or two,...

Jan 2023
||
(0)
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Manager

Loyalty, Product

We struggle with data migration in the system on the back end, and that has caused a mess on our...

Jan 2023
||
(0)
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Manager

Operations

The training person for Merge PACS is absolutely amazing.

Jan 2023
||
(0)
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CIO

Loyalty

We are looking forward to seeing where Merge PACS goes with all of the new things coming in version...

Jan 2023
||
(0)
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CIO

Loyalty, Relationship

I will give credit to the previous leadership team for sticking in there. I don't know how they did...

Jan 2023
||
(0)
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Manager

Product

Merge PACS is our least stable PACS product, and we would like it to be more stable. The product...

Dec 2022
||
(0)
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Manager

Loyalty, Relationship

There are signs of improvement. For example, the transition to Merative has allowed the vendor to...

Dec 2022
||
(0)
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Manager

Relationship, Operations

The vendor holds user group meetings where they talk about things users are doing, but we don’t...

Dec 2022
||
(0)
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Manager

Product

The integrated system is a benefit, and when the system works, it works smoothly.

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship

The vendor's support has been difficult and poor. It is not to the level of our satisfaction. And...

Dec 2022
||
(0)
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Analyst/Coordinator

Relationship, Operations, Product

We have had a lot of problems with latency with the processing of DICOM images across a WAN. That...

Dec 2022
||
(0)
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VP/Other Executive

Loyalty, Product

The software for Merge PACS is a little sluggish. The original PACS company, DR Systems, was founded...

Dec 2022
||
(0)
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VP/Other Executive

Product, Value

Merge PACS doesn’t play well in the sandbox with other systems when exchanging information, and...

Dec 2022
||
(0)
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VP/Other Executive

Loyalty, Relationship, Product

The product has had a great run, but it is showing its age now. We need a more versatile, preferably...

Dec 2022
||
(0)
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Manager

Relationship

Merative’s support team has been excellent. When we have had a problem, we have gotten it resolved...

Dec 2022
||
(0)
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Manager

Relationship

We have been very fortunate to have built a great relationship with Merative’s executives. We have...

Dec 2022
||
(0)
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Manager

Product

We have Merge RIS, and the integration between that and the PACS product is always good. Merative...

Dec 2022
||
(0)
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Manager

Operations

Merative’s implementations have been great. Our most recent upgrade was really easy and went very...

Dec 2022
||
(0)
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Manager

Loyalty

The product has eliminated most of our pain points. We haven’t had any problems. However, the vendor...

Dec 2022
||
(0)
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Manager

Product

Merge PACS is working wonderfully. It is not the easiest or flashiest PACS solution, but all in all,...

Dec 2022
||
(0)
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Manager

Product

Merge PACS is pretty good, but it has room for improvement. The layout could be a bit easier.

Dec 2022
||
(0)
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Director

Relationship, Product

Overall, Merge PACS is a good system. I have seen it grow into what it is now. Merge PACS is one of...

Dec 2022
||
(0)
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Director

Loyalty, Value

Our PACS team is very happy with the system. We feel that the system has more to offer than other...

Dec 2022
||
(0)
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Director

Product

Our radiologists find Merge PACS to be very easy to use compared to another product. There are some...

Dec 2022
||
(0)
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Director

Relationship, Product

We would like the vendor to improve some of the functionality issues that we are currently seeing in...

Dec 2022
||
(0)
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Director

Relationship

We aren't the only people using the system, so we would like the vendor to anticipate our concerns...

Dec 2022
||
(0)
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Director

Operations

In terms of its implementation, I would like the vendor to work more closely with our IT teams so...

Dec 2022
||
(0)
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VP/Other Executive

Loyalty

Merge PACS is good, but we would like to see some things refreshed. The system is good enough, but...

Nov 2022
||
(0)
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VP/Other Executive

Relationship, Product

Merative has been going through a stabilization period, which we do appreciate. We have not had any...

Nov 2022
||
(0)
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VP/Other Executive

Relationship

The support is getting better, and it feels like more people are cross-trained and empowered to jump...

Nov 2022
||
(0)
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Manager

Operations

I was not very happy with some of the outcomes that came about with last year’s upgrade. We ran into...

Nov 2022
||
(0)
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Director

Operations

Our staff members who use Merge PACS are pretty knowledgeable, so we don’t require a lot of ongoing...

Oct 2022
||
(0)
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Director

Product

Merge PACS’ ease of use is pretty solid across the board, but it is really hard for Merative to play...

Oct 2022
||
(0)
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Director

Relationship

Recently, I went through some paperwork to make sure we were up-to-date on everything, and if I...

Oct 2022
||
(0)
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Director

Value

Generally, there is always a high charge for pretty much any change we want to make in Merge PACS. I...

Oct 2022
||
(0)
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Director

Loyalty

We are currently doing our due diligence on whether we will stay with Merge PACS or transition to...

Oct 2022
||
(0)
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Manager

Relationship

I am not sure that there have been any negatives or positives from the vendor's acquisition. There...

Oct 2022
||
(0)
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Manager

Relationship

Merative is definitely a partner. When we have tickets, we don't have to wait too much. The vendor...

Oct 2022
||
(0)
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Manager

Relationship, Product

The big challenge with any PACS vendor right now is with sharing data. The vendor has a product that...

Oct 2022
||
(0)
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Manager

Product

It seems like every time we do an upgrade, we face a new and different challenge. We can make sure...

Oct 2022
||
(0)
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Manager

Relationship, Product

Merge PACS works pretty well for us. We keep expanding the system, and we have even converted some...

Oct 2022
||
(0)
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Manager

Relationship, Product

Merative is always tweaking things and making them better. The vendor is always moving forward. They...

Oct 2022
||
(0)
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Manager

Operations, Product

Our end users are pretty happy with Merge PACS. Whenever we hire a new person who has never used...

Oct 2022
||
(0)
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Manager

Relationship, Product

It requires some attention and awareness to understand when something isn't looking right in the...

Oct 2022
||
(0)
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Manager

Loyalty, Value

We have looked at some other vendors and products, and we have found that Merative's price point is...

Oct 2022
||
(0)
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Manager

Product

Merge PACS has a pretty weak back end when it comes to moving images.

Oct 2022
||
(0)
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Analyst/Coordinator

Product

Merge PACS isn’t up with the times as far as being thin and light. Our radiologists can't read from...

Oct 2022
||
(0)
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Analyst/Coordinator

Culture

Working with Merge Healthcare during any part of a project is tough. The vendor doesn't really shine...

Oct 2022
||
(0)
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Analyst/Coordinator

Relationship

Getting support is very hard. During an upgrade, we expect to have somebody holding our hand all the...

Oct 2022
||
(0)
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Analyst/Coordinator

Value

We have a big issue with storage. We use a ton of storage, and the vendor hasn't come up with a...

Oct 2022
||
(0)
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Analyst/Coordinator

Culture, Relationship

Merge Healthcare will promise a lot of things that end up being not good or stable. They delivered...

Oct 2022
||
(0)
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Analyst/Coordinator

Loyalty, Operations

We paid for an upgraded module within Merge PACS, and in order to get it, the vendor required us to...

Oct 2022
||
(0)
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Analyst/Coordinator

Culture, Value

A lot of things are billable. I am not sure about the vendor charging for every little thing, but...

Sep 2022
||
(0)
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Analyst/Coordinator

Relationship

Merative never comes to us to let us know about an issue.

Sep 2022
||
(0)
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Analyst/Coordinator

Relationship

Merative's support staff is excellent. We have had some problems trying to get ahold of the support...

Sep 2022
||
(0)
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Analyst/Coordinator

Product, Value

Merge PACS is really stable, and that is super important PACS products because we really cannot be...

Sep 2022
||
(0)
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Analyst/Coordinator

Product

We have had some integration questions come up with the new version, and we are not sure whether we...

Sep 2022
||
(0)
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Analyst/Coordinator

Loyalty, Operations

I am hoping to be highly satisfied in the next year. Between now and then, we will need to build...

Sep 2022
||
(0)
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CIO

Operations, Product

Merge PACS is very configurable, and it performs pretty well. The system's configurability has...

Sep 2022
||
(0)
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CIO

Operations

The system's configurability is a big plus, but it can also be a big negative. The vendor used to...

Sep 2022
||
(0)
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CIO

Loyalty, Product

The solution's overall look and feel haven't changed very much over the past ten years, so the...

Sep 2022
||
(0)
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CIO

Loyalty

We are up in the air about whether Merge PACS will be part of our long-term plans. We are still...

Sep 2022
||
(0)
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CIO

Value

For the most part, Merative avoids charging us for every little thing. However, they sometimes...

Sep 2022
||
(0)
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CIO

Operations

We don't receive any ongoing training from Merative. We have to call them and tell them when we need...

Sep 2022
||
(0)
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Director

Product

Merge PACS is reliable and does the job, but it is not very sophisticated. I will credit IBM Watson...

Jul 2022
||
(0)
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Director

Loyalty, Relationship

Our team hopes the vendor will keep the Merge Healthcare team intact after the acquisition. The...

Jul 2022
||
(0)
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Director

Loyalty, Relationship

If Merative can get on track and invest in their team and the solutions they already have, the...

Jul 2022
||
(0)
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Director

Relationship

Merative is our current partner, and they have delivered. The vendor has stepped up with the...

Jul 2022
||
(0)
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Director

Product

Merge PACS is an intuitive system with a lot of rich features, and from an imaging perspective, the...

Jul 2022
||
(0)
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Director

Value

A cloud option would be an interesting addition to the system, and the option would be of value to us....

Jul 2022
||
(0)
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Manager

Product

I really like Merge PACS because it meets all of our needs. We do all different kinds of ology...

Jun 2022
||
(0)
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Manager

Relationship

I give high kudos to the daytime support for IBM Watson Health. The after-hours support goes to an...

Jun 2022
||
(0)
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CIO

Relationship

We hit a bit of a bump in the road, but IBM Watson Health reacted very well to that. They owned up...

Jun 2022
||
(0)
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CIO

Loyalty

We would certainly consider IBM Watson Health if we were looking at PACS vendors again. I have heard...

Jun 2022
||
(0)
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CIO

Loyalty

IBM is going through some acquisitions with Francisco Partners, and most transitions can get bumpy...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

We are getting our money's worth with Merge PACS.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

My future satisfaction with Merge PACS is going to depend on how smooth the transition to Francisco...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship, Operations

We did an upgrade with Merge Healthcare, and they were great. Merge Healthcare has certainly matured...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Since the acquisition, things haven't varied from the status quo. There haven't been any big...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

The vendor is not as good as they were before the acquisition. Obviously, because of COVID-19,...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Since the acquisition, the product has still functioned and met all of our expectations as a PACS....

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

My future satisfaction will remain the same because I am not expecting any big changes in the PACS.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Loyalty

IBM Watson Health was going through selling some of their medical pieces, but I don't know what the...

Jun 2022
||
(0)
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 or  to see details.

VP/Other Executive

Culture

If I were starting over and making a buying decision, I would not automatically go with IBM Watson...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

IBM Watson Health's invoicing is standard. At this point, we have a simple service contract. Whether...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The product's integration has been pretty consistent.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

I have a lot of challenges with the hanging protocols. The hanging protocols are terrible, and so is...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

The stability of the infrastructure is not good. The architecture of the build-out of the...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

For our group, we are always looking for AI improvements or available functionality with AI. That...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The quality of Merge PACS has been very good. It functions the way we need it to function.

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship, Product

We recently had a piece of equipment that was unable to get connected to the network due to a very...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

Merge PACS is okay, but it isn't the leading PACS in the industry. However, we have no plans to...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

The overall enterprise suite is solid. The Merge PACS has been a good place to start. We almost use...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

The support team has been getting up to speed. I have to give IBM Watson Health credit for...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Loyalty

I am not sure what the vendor will do with AI, but I hope they look at the overall investment and...

Jun 2022
||
(0)
 Thank you  Helpful

 or  to see details.

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