Merge Cardio
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Director

Functionality and Upgrades

The gaps in the product are in the reporting system that comes from Merge Cardio. Our cardiologists...

Dec 2022
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Director

Other Observations & Comments

In terms of ease of use, I would like the vendor to make this product more like their PACS product.

Dec 2022
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Director

Interfacing and Integration

I would like to see the product integrate a bit more so we can pass the information back and forth...

Dec 2022
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Director

Service and Support

The vendor is a little slower to address concerns and problems on the Merge Cardio side compared to...

Dec 2022
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Director

Other Observations & Comments

The vendor does charge us for things. They will take our questions, but if something becomes a...

Dec 2022
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Manager

Technology

Merge Cardio has been flawless. We are very satisfied with the product.

Nov 2022
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Manager

ROI / Cost (care and feeding)

Everything is charged for by Merative, and that is why we can't get what we want. I have requested...

Nov 2022
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Manager

Functionality and Upgrades

I would like Merative to redo the reporting options for diastolic dysfunction evaluations. That is a...

Nov 2022
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Manager

Service and Support

The go-live for Merge Cardio was great. People were on-site and willing and able to help. There is...

Nov 2022
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Manager

Relationship

I don't interact with anyone from Merative on an ongoing basis. I did interact with the folks that...

Nov 2022
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Manager

Functionality and Upgrades

The solution seems pretty darn reliable. I don't recall it going down very often. I like that...

Nov 2022
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Manager

Functionality and Upgrades

When we first got Merge Cardio, I was really dismayed that there were so many dropdown menus, and...

Nov 2022
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Manager

Functionality and Upgrades

Merge Cardio is hard to customize. Getting anything changed in the solution is like getting an act...

Nov 2022
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Manager

Functionality and Upgrades

I was a little skeptical about the system. It is like the devil we know; we want to just hang onto...

Nov 2022
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Manager

Service and Support

The support for Merge Cardio is very good overall. We have to understand that the vendor's...

Oct 2022
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Manager

Functionality and Upgrades

Nobody really complains about the structured reports in Merge Cardio. We had to redesign things a...

Oct 2022
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Manager

Functionality and Upgrades

Some of the backend tools and auditing tools could be better. I am pretty sure that the vendor is...

Oct 2022
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Manager

Future Outlook

Our leadership has had some dissatisfaction with Merative regarding a few minor things that haven't...

Oct 2022
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Manager

Sales and Contracting

For the most part, Merative keeps all their promises, but there are a couple of things that have...

Oct 2022
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Manager

Functionality and Upgrades

Merative does the best they can with what they have, but some things take deeper development, so the...

Oct 2022
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Manager

Lessons Learned

I would tell someone considering Merge Cardio that it is very user friendly and fairly easy to...

Oct 2022
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Director

Other Observations & Comments

The change of vendor that has happened this time will probably benefit the company because it will...

Oct 2022
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Director

Sales and Contracting

Recently, we attempted to perform a new integration with Merge Cardio at the suggestion of the sales...

Oct 2022
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Director

Sales and Contracting

The company has become stagnant in their technology deployment and the client rollout of the...

Oct 2022
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Director

ROI / Cost (care and feeding)

Anytime an upgrade is involved, Merative wants to charge us for the upgrade. For example, in order...

Oct 2022
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Director

ROI / Cost (care and feeding)

If I were to implement Merge Cardio brand new today, I would probably get a different experience...

Oct 2022
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Director

Service and Support

The Merative support teams have lost so many people from the company, and it shows in the overall...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Merge Cardio has a really good user interface. It takes a minimal number of clicks to get where we...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

I would like to see better individual image handling in the system manager. When I need to handle an...

Oct 2022
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Analyst/Coordinator

Sales and Contracting

Merative could do some work on their sales side. We requested an outline and scope of work, and once...

Oct 2022
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Manager

Functionality and Upgrades

We do not feel that Merative is meeting the expectations that they set during the sales process with...

Sep 2022
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Manager

Functionality and Upgrades

Merative has a lot of things they are going to possibly implement in the future. We have been...

Sep 2022
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Manager

Service and Support

The support staff is always so helpful. They provide good details as to whether an issue is...

Sep 2022
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VP/Other Executive

Implementation and Training

Merge Cardio has been great with regard to the implementation. We have had very few problems, and...

Aug 2022
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VP/Other Executive

Technology

Merge Cardio is a great system that we have had very few problems with. The system does what it...

Aug 2022
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Manager

Functionality and Upgrades

We use Merge Cardio across the board for most areas of our structured reporting. We use the...

Aug 2022
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Manager

Functionality and Upgrades

The structured reporting for echo is probably the easiest to use, and it is widely adopted. It is...

Aug 2022
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Manager

Service and Support

We use a specialized section of echo reporting at some of our sites that need it, but that is a...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

Merge Cardio is easy to use, and everything in the system works pretty well.

Aug 2022
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VP/Other Executive

Functionality and Upgrades

I am hoping Merge Cardio is not part of our long-term plans. The vendor is so far behind on updates....

Jul 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor nickel-and-dimes us to death. I have been upset that every time I ask a simple question,...

Jul 2022
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Manager

Functionality and Upgrades

Anytime the vendor puts out any newer technology, getting more functionality is going to require an...

Jul 2022
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Manager

Technology

The support team is pretty good, but there is only so much that we can do with an older system. We...

Jul 2022
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Manager

Functionality and Upgrades

We are on an older version of Merge Cardio right now, but it has served us really well. We don't...

Jun 2022
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Manager

Functionality and Upgrades

I don't hear any complaints from our cardiologists about the system. I have trained several new...

Jun 2022
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Manager

Functionality and Upgrades

I would like to have the ability to adjust structured reports in the product. There are a lot of...

Jun 2022
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Director

Functionality and Upgrades

Merge Cardio has a very well-structured reporting system for echo, and we have been very happy with...

Jun 2022
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Director

Technology

Merge Cardio is only compatible with Internet Explorer, and a lot of places use Google Chrome, so...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

In terms of structured reporting, Merge Cardio comes with canned reports from the manufacturer, and...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor has what they call a knowledge base. Whenever the user clicks on the structured report,...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Merge Cardio has been a rock-solid system. Merge Cardio does what it is supposed to. There are no...

Jun 2022
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Analyst/Coordinator

Relationship

If we have any issues, the vendor is just a phone call away, and they resolve the issues. If we have...

Jun 2022
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Manager

Functionality and Upgrades

I am not having any issues with Merge Cardio. It is working well and does what we ask it to. Merge...

Apr 2022
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Manager

Functionality and Upgrades

The one problem in Merge Cardio is with the reporting. It is hard to do some data mining in there...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The users would like to see an application that allows them to do everything in one place instead of...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We don’t have confidence in the solution anymore. We have had a lot of bad upgrades that have led to...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

Merge Cardio has direct integration with another one of our systems so that when we launch Merge...

Apr 2022
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Manager

ROI / Cost (care and feeding)

Like any other vendor, IBM Watson Health tries to charge for everything. There have been a few...

Apr 2022
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Manager

Functionality and Upgrades

Our physicians aren't fond of the product's structured reporting. They have gotten used to it, but...

Apr 2022
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Manager

Service and Support

When we run into trouble, I would like to see the vendor provide better services. Their help desk is...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

In the past, the vendor charged us for travel and other expenses that would have been nicer if they...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The cardio system is very user friendly. We can easily find images, pull them up, and view them on...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

If someone is not using the product on a workstation, then they must use the web viewer, which only...

Apr 2022
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Manager

Functionality and Upgrades

In terms of image review, Merge Cardio is easy to use. It is reliable, and I don’t get many...

Apr 2022
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Manager

Functionality and Upgrades

We would like more customization for end users. It would be nice to have favorite templates for...

Apr 2022
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Manager

Functionality and Upgrades

Merge Cardio's structured reporting is pretty good.

Apr 2022
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Manager

Functionality and Upgrades

One way Merge Healthcare could really improve would be by helping us figure out a way to send...

Apr 2022
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Manager

ROI / Cost (care and feeding)

Most of the time, when we need to make changes to the structured reports, we have to pay Merge...

Apr 2022
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Manager

Functionality and Upgrades

We were not happy at all with our last upgrade to the system. There was a lot of dissatisfaction...

Apr 2022
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Manager

Service and Support

I like that when we have issues with Merge Cardio where the system is not working and we can't...

Apr 2022
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Manager

Functionality and Upgrades

One thing I learned is that the system's reporting functionality has to be compatible with the sound...

Apr 2022
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Manager

Relationship

There is no perfect system. When cardiology PACS vendors bring us a product for a demo, they show us...

Apr 2022
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Manager

Implementation and Training

The account representative who took care of us was very on top of things. There were a bunch of...

Apr 2022
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Manager

Functionality and Upgrades

The system is very easy to use. We can look at all of the measurements with the click of a mouse.

Apr 2022
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Manager

Functionality and Upgrades

I would like to see some improvements in the system on the vascular side. For vascular studies, we...

Apr 2022
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VP/Other Executive

Service and Support

Even though IBM Watson Health is changing staff all the time, we still get great service. The vendor...

Apr 2022
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VP/Other Executive

Technology

IBM Watson Health never overpromises with Merge Cardio. It does what they say it does, and it...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

The offline measurements and editing anonymizers and deidentifiers for quality and research are very...

Apr 2022
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VP/Other Executive

Relationship

Our previous representative was proactive and was constantly reaching out to help me. We had a...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

The ability to do ad hoc reports is limited in Merge Cardio. Since we switched platforms, we can't...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

There are certain online calculators that are missing from Merge Cardio. In addition, we are unable...

Apr 2022
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Analyst/Coordinator

Implementation and Training

I don't feel like our technicians and system administrators have received the best type of training....

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the interfaces that we were originally told would be able to get us some discrete data from...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Merge Cardio has been a solid product, but lately going through this most recent upgrade, we have...

Mar 2022
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Analyst/Coordinator

Future Outlook

The leadership team that is responsible for Merge Cardio has done a good job this last year trying...

Mar 2022
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Manager

Sales and Contracting

The vendor's after-hours support is poor. I don't even call the vendor after hours if I can wait...

Mar 2022
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Director

ROI / Cost (care and feeding)

We have good communication from the vendor. They are fair with their pricing and never...

Mar 2022
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Director

Service and Support

The support for Merge Cardio is very good, and the support people are knowledgeable and understand...

Mar 2022
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Analyst/Coordinator

Service and Support

The vendor is doing so well. Their proactive maintenance and support are good. When I call the...

Dec 2021
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Analyst/Coordinator

Technology

The only thing that I would say to the vendor is to get off Internet Explorer. Internet Explorer is...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

The system does exactly what it needs to do. We take our images and send them over, and then our...

Dec 2021
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