Merge Cardio
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Monique Rasband
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VP/Other Executive

Functionality and Upgrades

I am hoping Merge Cardio is not part of our long-term plans. The vendor is so far behind on updates....

Jul 2022
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VP/Other Executive

ROI / Cost (care and feeding)

The vendor nickel-and-dimes us to death. I have been upset that every time I ask a simple question,...

Jul 2022
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Manager

Functionality and Upgrades

Anytime the vendor puts out any newer technology, getting more functionality is going to require an...

Jul 2022
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Manager

Technology

The support team is pretty good, but there is only so much that we can do with an older system. We...

Jul 2022
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Manager

Functionality and Upgrades

We are on an older version of Merge Cardio right now, but it has served us really well. We don't...

Jun 2022
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Manager

Functionality and Upgrades

I don't hear any complaints from our cardiologists about the system. I have trained several new...

Jun 2022
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Manager

Functionality and Upgrades

I would like to have the ability to adjust structured reports in the product. There are a lot of...

Jun 2022
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Director

Functionality and Upgrades

Merge Cardio has a very well-structured reporting system for echo, and we have been very happy with...

Jun 2022
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Director

Technology

Merge Cardio is only compatible with Internet Explorer, and a lot of places use Google Chrome, so...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

In terms of structured reporting, Merge Cardio comes with canned reports from the manufacturer, and...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

The vendor has what they call a knowledge base. Whenever the user clicks on the structured report,...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Merge Cardio has been a rock-solid system. Merge Cardio does what it is supposed to. There are no...

Jun 2022
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Analyst/Coordinator

Relationship

If we have any issues, the vendor is just a phone call away, and they resolve the issues. If we have...

Jun 2022
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Manager

Functionality and Upgrades

I am not having any issues with Merge Cardio. It is working well and does what we ask it to. Merge...

Apr 2022
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Manager

Functionality and Upgrades

The one problem in Merge Cardio is with the reporting. It is hard to do some data mining in there...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The users would like to see an application that allows them to do everything in one place instead of...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

We don’t have confidence in the solution anymore. We have had a lot of bad upgrades that have led to...

Apr 2022
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Analyst/Coordinator

Interfacing and Integration

Merge Cardio has direct integration with another one of our systems so that when we launch Merge...

Apr 2022
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Manager

ROI / Cost (care and feeding)

Like any other vendor, IBM Watson Health tries to charge for everything. There have been a few...

Apr 2022
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Manager

Functionality and Upgrades

Our physicians aren't fond of the product's structured reporting. They have gotten used to it, but...

Apr 2022
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Manager

Service and Support

When we run into trouble, I would like to see the vendor provide better services. Their help desk is...

Apr 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

In the past, the vendor charged us for travel and other expenses that would have been nicer if they...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

The cardio system is very user friendly. We can easily find images, pull them up, and view them on...

Apr 2022
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Analyst/Coordinator

Functionality and Upgrades

If someone is not using the product on a workstation, then they must use the web viewer, which only...

Apr 2022
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Manager

Functionality and Upgrades

In terms of image review, Merge Cardio is easy to use. It is reliable, and I don’t get many...

Apr 2022
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Manager

Functionality and Upgrades

We would like more customization for end users. It would be nice to have favorite templates for...

Apr 2022
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Manager

Functionality and Upgrades

Merge Cardio's structured reporting is pretty good.

Apr 2022
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Manager

Functionality and Upgrades

One way Merge Healthcare could really improve would be by helping us figure out a way to send...

Apr 2022
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Manager

ROI / Cost (care and feeding)

Most of the time, when we need to make changes to the structured reports, we have to pay Merge...

Apr 2022
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Manager

Functionality and Upgrades

We were not happy at all with our last upgrade to the system. There was a lot of dissatisfaction...

Apr 2022
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Manager

Service and Support

I like that when we have issues with Merge Cardio where the system is not working and we can't...

Apr 2022
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Manager

Functionality and Upgrades

One thing I learned is that the system's reporting functionality has to be compatible with the sound...

Apr 2022
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Manager

Relationship

There is no perfect system. When cardiology PACS vendors bring us a product for a demo, they show us...

Apr 2022
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Manager

Implementation and Training

The account representative who took care of us was very on top of things. There were a bunch of...

Apr 2022
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Manager

Functionality and Upgrades

The system is very easy to use. We can look at all of the measurements with the click of a mouse.

Apr 2022
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Manager

Functionality and Upgrades

I would like to see some improvements in the system on the vascular side. For vascular studies, we...

Apr 2022
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VP/Other Executive

Service and Support

Even though IBM Watson Health is changing staff all the time, we still get great service. The vendor...

Apr 2022
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VP/Other Executive

Technology

IBM Watson Health never overpromises with Merge Cardio. It does what they say it does, and it...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

The offline measurements and editing anonymizers and deidentifiers for quality and research are very...

Apr 2022
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VP/Other Executive

Relationship

Our previous representative was proactive and was constantly reaching out to help me. We had a...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

The ability to do ad hoc reports is limited in Merge Cardio. Since we switched platforms, we can't...

Apr 2022
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VP/Other Executive

Functionality and Upgrades

There are certain online calculators that are missing from Merge Cardio. In addition, we are unable...

Apr 2022
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Analyst/Coordinator

Implementation and Training

I don't feel like our technicians and system administrators have received the best type of training....

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Some of the interfaces that we were originally told would be able to get us some discrete data from...

Mar 2022
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Analyst/Coordinator

Functionality and Upgrades

Merge Cardio has been a solid product, but lately going through this most recent upgrade, we have...

Mar 2022
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Analyst/Coordinator

Future Outlook

The leadership team that is responsible for Merge Cardio has done a good job this last year trying...

Mar 2022
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Manager

Sales and Contracting

The vendor's after-hours support is poor. I don't even call the vendor after hours if I can wait...

Mar 2022
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Director

ROI / Cost (care and feeding)

We have good communication from the vendor. They are fair with their pricing and never...

Mar 2022
||
(0)
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Director

Service and Support

The support for Merge Cardio is very good, and the support people are knowledgeable and understand...

Mar 2022
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(0)
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Analyst/Coordinator

Service and Support

The vendor is doing so well. Their proactive maintenance and support are good. When I call the...

Dec 2021
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Analyst/Coordinator

Technology

The only thing that I would say to the vendor is to get off Internet Explorer. Internet Explorer is...

Dec 2021
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Analyst/Coordinator

Functionality and Upgrades

The system does exactly what it needs to do. We take our images and send them over, and then our...

Dec 2021
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Manager

Lessons Learned

We haven't really needed training from IBM Watson Health, but a couple of extra days with the vendor...

Nov 2021
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Manager

Functionality and Upgrades

Merge Cardio is good. IBM Watson Health hasn't updated it much. It has been years, and I still get...

Nov 2021
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Manager

Functionality and Upgrades

Merge Cardio is the most stable system the vendor has. I like everything about it. I like the view,...

Nov 2021
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Manager

Functionality and Upgrades

The system is easy to use and search and has quick reporting. It is an all-around stable,...

Nov 2021
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VP/Other Executive

ROI / Cost (care and feeding)

Merge Cardio may be part of our long-term plans, but that depends on whether we can get another...

Oct 2021
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VP/Other Executive

Relationship

IBM Watson Health has gotten better about keeping promises, but we are struggling with the app. If...

Oct 2021
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VP/Other Executive

Functionality and Upgrades

The upgrade paths are difficult. IBM Watson Health is barely meeting the basic requirements for...

Oct 2021
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Manager

Other Observations & Comments

Something happened during the implementation, but the issue was rectified. There is always something...

Oct 2021
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Manager

Other Observations & Comments

We would like to have the availability and the time from IBM Watson Health to sit down, analyze,...

Oct 2021
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Manager

Implementation and Training

We haven't needed any training since the go-live. We received good training from IBM Watson Health....

Oct 2021
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(0)
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Manager

Functionality and Upgrades

Merge Cardio is straightforward. I have seen some other PACS that don't flow well, but this system's...

Oct 2021
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Manager

Relationship

IBM Watson Health reaches out to us anytime there is something new that we need or that we could...

Oct 2021
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Manager

Relationship

IBM Watson Health’s support is good. Every time I call, the people I talk to are knowledgeable about...

Oct 2021
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Manager

ROI / Cost (care and feeding)

Merge Cardio could be cheaper. Everyone wants to save money somehow, but sometimes that isn't...

Oct 2021
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Director

Functionality and Upgrades

The product has been great over the years, but we are seeing a lot of significant challenges with...

Oct 2021
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Director

Interfacing and Integration

There is a lack of integration components in the system. The vendor is pretty good about bolting...

Oct 2021
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Director

Relationship

We have had other tools in place for a long time that supposedly monitor, but we have had servers...

Oct 2021
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Director

Service and Support

The vendor has had a lot of turnover with this product. The important things is getting the right...

Oct 2021
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Director

Functionality and Upgrades

The system is outdated in its looks and functionality. There is plenty of room for improvement. It...

Oct 2021
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(0)
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Director

Relationship

IBM's project manager and resources have an inability to understand the needs of the organization....

Oct 2021
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Manager

Service and Support

If the vendor's support people don't know an answer, then they will always try to get back to us...

Oct 2021
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Manager

Functionality and Upgrades

When we last upgraded the solution, we had some problems with migration. The system is a little...

Oct 2021
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(0)
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VP/Other Executive

Win/Loss - Why they were selected (by current clients)

Some integration limitations are prompting the department to look around at other options. However,...

Oct 2021
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Manager

Functionality and Upgrades

Merge Cardio is a solid solution. It works well with our enterprise imaging suite. Merge Cardio has...

Sep 2021
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Manager

Interfacing and Integration

The integration is really strong between Merge Cardio and our EMR, our hemo system, and our other...

Sep 2021
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Analyst/Coordinator

Functionality and Upgrades

In terms of the product’s web interface, I don't feel like I have to wait a long time for images to...

Sep 2021
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Analyst/Coordinator

Functionality and Upgrades

I would lean toward not buying the product again. The caveat to that is that I really don't have...

Sep 2021
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Analyst/Coordinator

Functionality and Upgrades

When we were trying to filter the list of patients of a certain physician and searched for the...

Sep 2021
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Manager

Service and Support

The vendor has very good support. When I pick up the phone, I get through quickly. The support...

Sep 2021
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Manager

Functionality and Upgrades

The solution is very user friendly. The setup and the layout of the programs are straightforward. We...

Sep 2021
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Manager

ROI / Cost (care and feeding)

Merge Cardio produces great structured reports and has a nice, streamlined workflow. It technically...

Sep 2021
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Manager

Functionality and Upgrades

Merge Cardio's workflow steps are very particular. Users have to be highly cognizant to do every...

Sep 2021
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Manager

ROI / Cost (care and feeding)

As far as the system's tangible outcomes go, reporting is more efficient in Merge Cardio than it was...

Sep 2021
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Manager

Future Outlook

We are not really happy with some things with Merge Healthcare. We are looking at other solutions...

Sep 2021
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Manager

Other Observations & Comments

There have been a lot of times where the vendor has promised to keep up with industry standards, and...

Sep 2021
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Manager

Relationship

The vendor doesn’t nickel-and-dime us to death on a lot of the issues that we have. There are some...

Sep 2021
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Manager

Functionality and Upgrades

On the cardio side, the solution is a very solid product. However, I think the vendor could do a...

Sep 2021
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Manager

Service and Support

The vendor has always been good about working together with us as far as finding a solution goes....

Sep 2021
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Manager

Interfacing and Integration

We are wanting to move over to another vendor's product for reporting, and IBM Watson Health doesn’t...

Sep 2021
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