Merge Cardio Commentary
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Subject Expert
Monique Rasband
VP Imaging & Oncology
Commentary Summary
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User Commentary
Relationship
The support team is good, but we usually have to go beyond level one to make anything happen. I know...
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Product
The echo portion works well with Merge Cardio. We have what we need, and the echo portion is easy to...
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Relationship
We have a good relationship with the Merative leadership team and the full Merative executive team....
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Operations, Product
Merge Cardio has a good nuclear medicine and vascular module. We use both for structured reporting...
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Product
Merge Cardio is a good system for storage and structured reporting. We use Merge Hemo to complete...
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Product
Merge Cardio is user friendly and easy for our clinical and IT team to use.
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Relationship
Merge asked us for feedback and said they wanted to work on updating technology and features. We...
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Relationship
Merative's support team seems to be hit and miss. It all depends on who we get and how long it takes...
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Product
Merge Cardio works. It is stable, and it provides some efficiencies. Also, we have been able to...
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Relationship
Our IT team receives server and support alerts throughout the day. However, we don't see when those...
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Product
Clinical reporting analytics that need to be done off of Merge Cardio's database require an in-house...
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Product
Merge Cardio is fine for our end users, physicians, and nursing staff members. The biggest issues...
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Product
My only exposure is to Merge Cardio, but I would still recommend it. The system's biggest selling...
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Relationship, Value
We have fostered great relationships with the vendor's support, executive, and sales teams....
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Operations, Product
Merge Cardio's upgrades have been very successful and have had minimal impacts on our end users....
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Loyalty, Product
Merative delivers technology faster than we can adopt it. We went to RSNA and saw some new features...
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Loyalty
I have been struggling to get some sort of analytics tool for our attendings for a long time, and...
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Loyalty, Product
The cath-structured reports for our specialty are lacking a lot of the specific attributes that our...
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Operations
The training didn't effectively get us up to speed quickly for the go-live. The trainers were nice...
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Operations, Value
It feels like we are getting nickel-and-dimed for the rush job Merative did with our implementation....
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Product
We don't feel Merge Cardio is user friendly on the structured reporting side of things. We have...
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Product
We have several issues with filters and how they are set. We have tried to troubleshoot, but no...
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Relationship
I often feel like Merative rushes through things, and that causes issues in the long term. We feel...
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Operations
Our go-live was not very effective for us in our department. Our organization uses Merge Cardio for...
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Operations, Product
Merge Cardio is easy to use, and it is easy to teach new users how to use it. I hear other...
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Loyalty
We would like to see more development with both Merge Cardio and Merge Hemo. These are both really...
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Relationship
The support is good, and we work with good people from Merative. The team knows us and understands...
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Relationship, Product
Merge Cardio is a good solution for cardiology and structured reporting for echo and cath. We have...
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Product
Merge Cardio has been very reliable. It is very flexible, giving us the option for web and a full...
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Product
It would be great to have a user interface within the Merge Cardio applications at the workstation...
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Value
Merative avoids unexpected costs. We have had a couple of upgrades through the years with Merge...
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Operations
Throughout all stages of the implementation process, Merative provided great support. We had already...
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Operations
With a recent upgrade, Merative had to switch resources on us. Certain technical people who started...
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Relationship, Product
Merative is trying really hard for us, but we were pretty disappointed with the last release. They...
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Culture
Merative keeping promises varies depending on a number of different things. Sometimes they don't...
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Value
Merative absolutely charges me for every little thing, even things that they shouldn't be. Recently...
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Relationship
One good thing about our support model with Merative is we have a specific line that we call for...
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Relationship, Product
As a vendor, Merative is becoming increasingly difficult to work with from a strategic level, and...
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Loyalty
So much of what we do with Merge Cardio is just painful. We have to do their modality mapping...
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Product
The biggest concern is the lack of integration with Epic. We are still burning CDs for patients, and...
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Relationship
Merative does not try to tell us something that they won't deliver. They don't tell us one thing so...
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Operations
Merative’s training is pretty good. People are pretty comfortable with the application. Merative...
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Loyalty, Product
We have issues with sharing studies; that is a limitation of the system. We can't share images, and...
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Operations
With Merative’s training, I think we need generalized knowledge from the instructors for how Merge...
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Loyalty, Product
As far as the application goes, I wouldn't hesitate to recommend it to any medical group. We like it...
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Relationship
I wish Merative’s support were a little better. A lot of the support is overseas, so there is a...
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Culture, Relationship
The salesperson for Merge Cardio stops by every once in a while. We have frequent emails, and we go...
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Product
In terms of functionality, I would like to see greater management functionality within Merge Cardio...
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Product
I like how Merge Cardio integrates with other systems and with Merge Hemo. It helps us populate cath...
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Loyalty, Product
I would like to see Merge Cardio have additional documentation from Merge Hemo that could be mapped...
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Product
Merge Cardio could enhance their web viewer to be a little more robust and to perform more like a...
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Value
I am not sure what circumstances Merative would charge us extra under. I know that we have gotten...
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Operations
Years ago, I needed to use the system, so I taught myself to use it because the vendor's training...
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Product
I wish the system were more keyboard friendly. It requires a lot of clicks, and a lot of its...
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Product
I can use Merge Cardio to report on studies that I have performed. That works pretty well. I am...
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Culture
The vendor offers different packages for Merge Cardio. There are some things that we didn't purchase...
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Product
The system has a lot of issues with pediatric and neonatal echo options. Those are subsets of their...
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Loyalty
I cannot say enough good stuff about Merge Cardio. It is very stable, and we always get the support...
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Relationship, Product
Merative has been doing a better job of connecting with customers and giving us better updates....
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Relationship
The support is good, and the team is coming along and able to help us quickly. They have consistent...
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Relationship, Operations, Product
We utilize several modules when it comes to structured reporting and have seen improvement in echo,...
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Product
Merge Cardio is well integrated with our imaging suite as well as our other solutions outside of Merative....
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Culture, Value
Everything with Merative has an add-on contract and an add-on charge.
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Relationship
The quality of support with Merative is drastically different during business hours versus after...
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Loyalty, Value
We have had Merge Cardio for many years, and we still have our enterprise archive server that is...
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Culture
The pricing stuff is improving as far as the upgrade costs and things like that go. In my opinion,...
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Loyalty
Moving away from IBM Watson Health is going to give Merative a lot more leverage to get back into...
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Product
Merge Cardio has gotten more reliable. We get fewer calls now that we have upgraded the system, but...
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Value
Merative will give us a quote and be up front about it. When we call for tech support, the vendor...
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