Merge Cardio Commentary
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Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Manager

Value

Merative avoids unexpected costs. We have had a couple of upgrades through the years with Merge...

Jun 2024
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Manager

Operations

Throughout all stages of the implementation process, Merative provided great support. We had already...

Jun 2024
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Analyst/Coordinator

Operations

With a recent upgrade, Merative had to switch resources on us. Certain technical people who started...

Jun 2024
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Analyst/Coordinator

Relationship, Product

Merative is trying really hard for us, but we were pretty disappointed with the last release. They...

Jun 2024
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Manager

Culture

Merative keeping promises varies depending on a number of different things. Sometimes they don't...

Jun 2024
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Manager

Value

Merative absolutely charges me for every little thing, even things that they shouldn't be. Recently...

Jun 2024
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Manager

Relationship

One good thing about our support model with Merative is we have a specific line that we call for...

Jun 2024
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Manager

Relationship, Product

As a vendor, Merative is becoming increasingly difficult to work with from a strategic level, and...

Jun 2024
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Manager

Loyalty

So much of what we do with Merge Cardio is just painful. We have to do their modality mapping...

Jun 2024
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Analyst/Coordinator

Product

The biggest concern is the lack of integration with Epic. We are still burning CDs for patients, and...

May 2024
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Analyst/Coordinator

Relationship

Merative does not try to tell us something that they won't deliver. They don't tell us one thing so...

May 2024
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Analyst/Coordinator

Operations

Merative’s training is pretty good. People are pretty comfortable with the application. Merative...

May 2024
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Analyst/Coordinator

Loyalty, Product

We have issues with sharing studies; that is a limitation of the system. We can't share images, and...

May 2024
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Director

Operations

With Merative’s training, I think we need generalized knowledge from the instructors for how Merge...

May 2024
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Manager

Loyalty, Product

As far as the application goes, I wouldn't hesitate to recommend it to any medical group. We like it...

May 2024
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Manager

Relationship

I wish Merative’s support were a little better. A lot of the support is overseas, so there is a...

May 2024
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Manager

Culture, Relationship

The salesperson for Merge Cardio stops by every once in a while. We have frequent emails, and we go...

May 2024
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Manager

Product

In terms of functionality, I would like to see greater management functionality within Merge Cardio...

Mar 2024
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Manager

Product

I like how Merge Cardio integrates with other systems and with Merge Hemo. It helps us populate cath...

Mar 2024
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Manager

Loyalty, Product

I would like to see Merge Cardio have additional documentation from Merge Hemo that could be mapped...

Mar 2024
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Manager

Product

Merge Cardio could enhance their web viewer to be a little more robust and to perform more like a...

Mar 2024
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Manager

Value

I am not sure what circumstances Merative would charge us extra under. I know that we have gotten...

Jan 2024
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Manager

Operations

Years ago, I needed to use the system, so I taught myself to use it because the vendor's training...

Jan 2024
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Manager

Product

I wish the system were more keyboard friendly. It requires a lot of clicks, and a lot of its...

Jan 2024
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Manager

Product

I can use Merge Cardio to report on studies that I have performed. That works pretty well. I am...

Jan 2024
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Manager

Culture

The vendor offers different packages for Merge Cardio. There are some things that we didn't purchase...

Jan 2024
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Manager

Product

The system has a lot of issues with pediatric and neonatal echo options. Those are subsets of their...

Jan 2024
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Manager

Loyalty

I cannot say enough good stuff about Merge Cardio. It is very stable, and we always get the support...

Dec 2023
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Director

Relationship, Product

Merative has been doing a better job of connecting with customers and giving us better updates....

Nov 2023
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Director

Relationship

The support is good, and the team is coming along and able to help us quickly. They have consistent...

Nov 2023
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Director

Relationship, Operations, Product

We utilize several modules when it comes to structured reporting and have seen improvement in echo,...

Nov 2023
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Director

Product

Merge Cardio is well integrated with our imaging suite as well as our other solutions outside of Merative....

Nov 2023
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Manager

Culture, Value

Everything with Merative has an add-on contract and an add-on charge.

Nov 2023
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Manager

Relationship

The quality of support with Merative is drastically different during business hours versus after...

Nov 2023
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Director

Loyalty, Value

We have had Merge Cardio for many years, and we still have our enterprise archive server that is...

Nov 2023
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Director

Culture

The pricing stuff is improving as far as the upgrade costs and things like that go. In my opinion,...

Nov 2023
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Director

Loyalty

Moving away from IBM Watson Health is going to give Merative a lot more leverage to get back into...

Nov 2023
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Analyst/Coordinator

Product

Merge Cardio has gotten more reliable. We get fewer calls now that we have upgraded the system, but...

Sep 2023
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Analyst/Coordinator

Value

Merative will give us a quote and be up front about it. When we call for tech support, the vendor...

Sep 2023
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VP/Other Executive

Value

If we need a report built or something changed in our system, the vendor likes to charge for all...

Aug 2023
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VP/Other Executive

Operations, Value

It costs money to bring people from the vendor to our organization to do training, and with the big...

Aug 2023
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Manager

Product

Merge Cardio is a very stable system. We have not had a single instance of downtime in years, so the...

Jul 2023
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Manager

Product

Merative is a little slow on deliverables. They don't keep all their promises in the application...

Jul 2023
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Manager

Relationship

The Merative staff members are extremely competent and responsive. We have had very good luck with...

Jul 2023
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Manager

Relationship

Merative has had some downsizing since the acquisition, but we have not seen a lot of change in...

Jul 2023
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Manager

Loyalty, Product

We utilize Merge Cardio across the board in cardiology and have good adoption across echo, cath, and...

Jul 2023
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Manager

Loyalty, Product

When it comes to the delivery of new technology, Merge Cardio needs to step up. It has been the same...

Jul 2023
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Manager

Loyalty, Product

Merative missed on the latest upgrade when it comes to ease of use and putting something out that is...

Jul 2023
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Manager

Loyalty

We are considering replacing Merge Cardio because it is behind the ball in terms of what else is...

Jul 2023
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Manager

Operations, Value

There is available training for Merge Cardio, but it is costly.

Jul 2023
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Manager

Relationship

We have go-to people at Merative, and they are great. We have been working with them for a long time....

Jul 2023
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