Merge Cardio Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Value

I am not sure what circumstances Merative would charge us extra under. I know that we have gotten...

Jan 2024
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Manager

Operations

Years ago, I needed to use the system, so I taught myself to use it because the vendor's training...

Jan 2024
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Manager

Product

I wish the system were more keyboard friendly. It requires a lot of clicks, and a lot of its...

Jan 2024
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Manager

Product

I can use Merge Cardio to report on studies that I have performed. That works pretty well. I am...

Jan 2024
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Manager

Culture

The vendor offers different packages for Merge Cardio. There are some things that we didn't purchase...

Jan 2024
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Manager

Product

The system has a lot of issues with pediatric and neonatal echo options. Those are subsets of their...

Jan 2024
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Manager

Loyalty

I cannot say enough good stuff about Merge Cardio. It is very stable, and we always get the support...

Dec 2023
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Director

Relationship, Product

Merative has been doing a better job of connecting with customers and giving us better updates....

Nov 2023
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Director

Relationship

The support is good, and the team is coming along and able to help us quickly. They have consistent...

Nov 2023
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Director

Relationship, Operations, Product

We utilize several modules when it comes to structured reporting and have seen improvement in echo,...

Nov 2023
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Director

Product

Merge Cardio is well integrated with our imaging suite as well as our other solutions outside of Merative....

Nov 2023
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Manager

Culture, Value

Everything with Merative has an add-on contract and an add-on charge.

Nov 2023
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Manager

Relationship

The quality of support with Merative is drastically different during business hours versus after...

Nov 2023
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Director

Loyalty, Value

We have had Merge Cardio for many years, and we still have our enterprise archive server that is...

Nov 2023
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Director

Culture

The pricing stuff is improving as far as the upgrade costs and things like that go. In my opinion,...

Nov 2023
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Director

Loyalty

Moving away from IBM Watson Health is going to give Merative a lot more leverage to get back into...

Nov 2023
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Analyst/Coordinator

Product

Merge Cardio has gotten more reliable. We get fewer calls now that we have upgraded the system, but...

Sep 2023
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Analyst/Coordinator

Value

Merative will give us a quote and be up front about it. When we call for tech support, the vendor...

Sep 2023
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VP/Other Executive

Value

If we need a report built or something changed in our system, the vendor likes to charge for all...

Aug 2023
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VP/Other Executive

Operations, Value

It costs money to bring people from the vendor to our organization to do training, and with the big...

Aug 2023
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Manager

Product

Merge Cardio is a very stable system. We have not had a single instance of downtime in years, so the...

Jul 2023
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Manager

Product

Merative is a little slow on deliverables. They don't keep all their promises in the application...

Jul 2023
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Manager

Relationship

The Merative staff members are extremely competent and responsive. We have had very good luck with...

Jul 2023
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Manager

Relationship

Merative has had some downsizing since the acquisition, but we have not seen a lot of change in...

Jul 2023
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Manager

Loyalty, Product

We utilize Merge Cardio across the board in cardiology and have good adoption across echo, cath, and...

Jul 2023
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Manager

Loyalty, Product

When it comes to the delivery of new technology, Merge Cardio needs to step up. It has been the same...

Jul 2023
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Manager

Loyalty, Product

Merative missed on the latest upgrade when it comes to ease of use and putting something out that is...

Jul 2023
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Manager

Loyalty

We are considering replacing Merge Cardio because it is behind the ball in terms of what else is...

Jul 2023
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Manager

Operations, Value

There is available training for Merge Cardio, but it is costly.

Jul 2023
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Manager

Relationship

We have go-to people at Merative, and they are great. We have been working with them for a long time....

Jul 2023
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Manager

Relationship

The vendor's support is way down from where it was a couple of years ago, especially the after-hours...

Jun 2023
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Manager

Operations, Product

When we were on the older version of Merge Cardio, we had a lot of issues. Trying to fix studies was...

Jun 2023
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Manager

Product

The structured reporting in Merge Cardio is good; everybody is pretty happy with it. The only issue...

Jun 2023
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Director

Relationship, Product

Merative's strength is in their footprint. We are very familiar with working with the vendor. Our...

Jun 2023
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Director

Product

Merative’s data analytics offering is terrible. The remote viewing platform via the web has a lot of...

Jun 2023
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Director

Product

Merative has a cloud-based product that they said was ready to go that really wasn’t ready. We have...

Jun 2023
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Manager

Product

Merge Cardio doesn't have certain aspects and is a little outdated. The product also doesn't have...

May 2023
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Manager

Product

The product’s strengths aren’t massive compared to other products like it. Physicians seem to enjoy...

May 2023
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Manager

Loyalty

We have been a Merge Cardio customer for a long time, so we have seen the good and the change. Merge...

May 2023
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Manager

Value

The cost for Merge is high and the nickel and diming is out of control. We get charged left and...

May 2023
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Manager

Relationship

The vendor is very quick to respond to any support issues. On my end, I don't have to maintain very...

May 2023
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Manager

Operations, Product

The stability of Merge Cardio is wonderful, and it is a solid product that is easy to use. The...

May 2023
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Manager

Relationship

The vendor is proactively monitoring all the systems. We get an alert every time they remotely log...

May 2023
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Manager

Loyalty, Product

The only thing we would like to see in Merge Cardio is more AI connections. We know that the vendor...

May 2023
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Manager

Relationship

Whenever the executives from Merative get involved, they write up nice plans. They provide those...

May 2023
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Manager

Operations

Merge Cardio was very easy to implement because we were all working out of the same solution design...

May 2023
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Analyst/Coordinator

Operations, Product

Merge Cardio's strength is its ease of use. It is easy to navigate things to accomplish the tasks.

Apr 2023
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Analyst/Coordinator

Product

Merative should improve their web viewer. That application should be able to access all of the files...

Apr 2023
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Manager

Product

Merge Cardio is a user-friendly system. Once we get over all the nitty gritty things with...

Apr 2023
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Manager

Product

Before Merge Cardio, we had a system that allowed us to get some graphics in the report. The only...

Apr 2023
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Director

Relationship

Merative had some challenges with our organization, but they were able to solve and overcome those challenges....

Mar 2023
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Analyst/Coordinator

Value

There is a cost for most things, but we can usually work around that cost. The vendor does their...

Mar 2023
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Analyst/Coordinator

Loyalty, Product

We recently upgraded Merge Cardio, but we are still having slowness issues. We had those issues in...

Mar 2023
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