Merge Cardio Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty
I would like a road map to when Merative is going to be in the cloud for their cardiology PACS. The...
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Product
The cardiologists love Merge Cardio. They love how the application is user friendly. A lot of the...
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Product
The integration with Epic that we have with cardio just does not happen as frequently as it does...
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Product
The product needs to work on Windows 11. That is the big fix. I have a bunch of computers I can't...
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Product
The biggest strength of the product is the few issues I have with Merge Cardio in terms of having to...
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Value
We are in a pretty decent place with Merge Cardio when it comes to charges. The only unexpected...
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Loyalty, Product
There are some challenges just based on the workstation specifications that are required for the...
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Value
Merative has done a really good job of taking away charging for knowledge-based changes as long as...
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Relationship, Product
There seem to be a lot of future enhancements that the site has asked Merative for that haven't been...
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Relationship
The overall experience with Merative has been great. I'm on the support side, so the vendor's...
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Product
Our physicians really like Merge Cardio, and it is pretty easy to use. It reacts really well. Also,...
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Loyalty, Relationship
On the Merge Cardio imaging side, it would be helpful for companies in the imaging space to solidify...
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Relationship
I get very good executive engagement from Merative. I would recommend Merative wholeheartedly to anyone....
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Loyalty, Product
In our current product with the reporting, we have an automatic fax solution, but that feature isn't...
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Culture, Product
When it comes to the product working as promoted, it isn't perfect. A lot of times, we see a lot of...
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Value
Merative does a good job of avoiding charging for every little thing. In fact, they just had a...
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Product
There is a need for us to invest some more money into our cath structural heart stuff. The...
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Relationship
We have had a long-standing, good relationship with the Merge Cardio support manager, and we have...
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Value
Merge Cardio is pretty darn expensive stuff. The vendor is trying to get us to adopt stuff. They...
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Product
I have a feeling that Merative is better than other vendors with pediatric echo structured...
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Product
In general, the product delivers on basic functionality. I would like to see more integration...
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Relationship
Merative keeps their promises for the most part, and they do a good job of delivering things. The...
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Culture
From an implementation standpoint, Merative is efficient in their work, but they haven't met the...
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Operations
We used to give Merative a higher score for training, but now their training is in the middle of the...
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Relationship
Every time I call Merative for help, I feel like they just want to close the case. Getting help is...
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Culture
I would recommend Merge Cardio to others with the caveat that they should make sure that their...
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Product
Merge Cardio is meeting our needs. There is a small gap between the actual equipment in the...
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Culture, Value
Merative has actually given some freebies before when we have called things to their attention, so...
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Loyalty, Product
Merge Cardio is okay. It is what it is. One of my teammates commented that we have had the software...
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Loyalty, Product
I always complain, but it is more because Merge Healthcare barely keeps up with what is coming out....
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Relationship
Merge Healthcare has definitely gotten better. They assigned us a project person who attends all our...
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Product
Other products seem to have the ability to do dictation alongside the system or to use some kind of...
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Loyalty, Value
Merge Cardio is finally moving to where, if we use Merge Cardio on the web, it is on two monitors....
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Relationship
The support team is good, but we usually have to go beyond level one to make anything happen. I know...
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Product
The echo portion works well with Merge Cardio. We have what we need, and the echo portion is easy to...
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Relationship
We have a good relationship with the Merative leadership team and the full Merative executive team....
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Operations, Product
Merge Cardio has a good nuclear medicine and vascular module. We use both for structured reporting...
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Product
Merge Cardio is a good system for storage and structured reporting. We use Merge Hemo to complete...
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Product
Merge Cardio is user friendly and easy for our clinical and IT team to use.
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Relationship
Merge asked us for feedback and said they wanted to work on updating technology and features. We...
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Relationship
Merative's support team seems to be hit and miss. It all depends on who we get and how long it takes...
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Product
Merge Cardio works. It is stable, and it provides some efficiencies. Also, we have been able to...
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Relationship
Our IT team receives server and support alerts throughout the day. However, we don't see when those...
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Product
Clinical reporting analytics that need to be done off of Merge Cardio's database require an in-house...
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Product
Merge Cardio is fine for our end users, physicians, and nursing staff members. The biggest issues...
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Product
My only exposure is to Merge Cardio, but I would still recommend it. The system's biggest selling...
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Relationship, Value
We have fostered great relationships with the vendor's support, executive, and sales teams....
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Operations, Product
Merge Cardio's upgrades have been very successful and have had minimal impacts on our end users....
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Loyalty, Product
Merative delivers technology faster than we can adopt it. We went to RSNA and saw some new features...
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Loyalty
I have been struggling to get some sort of analytics tool for our attendings for a long time, and...
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Loyalty, Product
The cath-structured reports for our specialty are lacking a lot of the specific attributes that our...
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Operations
The training didn't effectively get us up to speed quickly for the go-live. The trainers were nice...
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Operations, Value
It feels like we are getting nickel-and-dimed for the rush job Merative did with our implementation....
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Product
We don't feel Merge Cardio is user friendly on the structured reporting side of things. We have...
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Product
We have several issues with filters and how they are set. We have tried to troubleshoot, but no...
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Relationship
I often feel like Merative rushes through things, and that causes issues in the long term. We feel...
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Operations
Our go-live was not very effective for us in our department. Our organization uses Merge Cardio for...
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Operations, Product
Merge Cardio is easy to use, and it is easy to teach new users how to use it. I hear other...
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Loyalty
We would like to see more development with both Merge Cardio and Merge Hemo. These are both really...
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Relationship
The support is good, and we work with good people from Merative. The team knows us and understands...
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Relationship, Product
Merge Cardio is a good solution for cardiology and structured reporting for echo and cath. We have...
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Product
Merge Cardio has been very reliable. It is very flexible, giving us the option for web and a full...
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Product
It would be great to have a user interface within the Merge Cardio applications at the workstation...
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Value
Merative avoids unexpected costs. We have had a couple of upgrades through the years with Merge...
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Operations
Throughout all stages of the implementation process, Merative provided great support. We had already...
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Operations
With a recent upgrade, Merative had to switch resources on us. Certain technical people who started...
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Relationship, Product
Merative is trying really hard for us, but we were pretty disappointed with the last release. They...
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Culture
Merative keeping promises varies depending on a number of different things. Sometimes they don't...
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Value
Merative absolutely charges me for every little thing, even things that they shouldn't be. Recently...
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Relationship
One good thing about our support model with Merative is we have a specific line that we call for...
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Relationship, Product
As a vendor, Merative is becoming increasingly difficult to work with from a strategic level, and...
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Loyalty
So much of what we do with Merge Cardio is just painful. We have to do their modality mapping...
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Product
The biggest concern is the lack of integration with Epic. We are still burning CDs for patients, and...
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Relationship
Merative does not try to tell us something that they won't deliver. They don't tell us one thing so...
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Operations
Merative’s training is pretty good. People are pretty comfortable with the application. Merative...
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Loyalty, Product
We have issues with sharing studies; that is a limitation of the system. We can't share images, and...
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Operations
With Merative’s training, I think we need generalized knowledge from the instructors for how Merge...
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Loyalty, Product
As far as the application goes, I wouldn't hesitate to recommend it to any medical group. We like it...
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Relationship
I wish Merative’s support were a little better. A lot of the support is overseas, so there is a...
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Culture, Relationship
The salesperson for Merge Cardio stops by every once in a while. We have frequent emails, and we go...
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Product
In terms of functionality, I would like to see greater management functionality within Merge Cardio...
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Product
I like how Merge Cardio integrates with other systems and with Merge Hemo. It helps us populate cath...
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Loyalty, Product
I would like to see Merge Cardio have additional documentation from Merge Hemo that could be mapped...
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Product
Merge Cardio could enhance their web viewer to be a little more robust and to perform more like a...
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Value
I am not sure what circumstances Merative would charge us extra under. I know that we have gotten...
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Operations
Years ago, I needed to use the system, so I taught myself to use it because the vendor's training...
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Product
I wish the system were more keyboard friendly. It requires a lot of clicks, and a lot of its...
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Product
I can use Merge Cardio to report on studies that I have performed. That works pretty well. I am...
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Culture
The vendor offers different packages for Merge Cardio. There are some things that we didn't purchase...
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Product
The system has a lot of issues with pediatric and neonatal echo options. Those are subsets of their...
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Loyalty
I cannot say enough good stuff about Merge Cardio. It is very stable, and we always get the support...
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