Merge Hemo Commentary
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Subject Expert
Monique Rasband
VP Imaging, Cardiology, Oncology
Commentary Summary
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User Commentary
Relationship, Product
Merge Hemo is solid, and we don't have issues with downtime or bugs. It is one of the things in the...
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Product
Merge Hemo is well integrated with Merge Cardio as well as other systems outside of the Merge suite....
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Relationship
The support has been good, and we can reach out to the Merge Hemo team and count on them to take...
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Loyalty, Relationship
Ever since the product left IBM, things have improved. Leaving IBM was the best thing that could...
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Product
I have used Merge Hemo at two different facilities, and it has been highly user friendly.
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Loyalty
Merge Hemo is always at the top for KLAS' solutions. Merative is moving to an all-in-one platform...
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Relationship, Operations
I thought there was a lot more investment from Merative in terms of the attention and presence that...
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Product
When Merative changes things, obviously some things are definitely an improvement, but the things...
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Relationship
I feel like there is a barrier between me and the vendor with our own IT group. I don't know whether...
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Relationship, Operations
Merative needs to go back to the end users and find out how their personal experiences are going....
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Loyalty, Product
The way the current version of Merge Hemo is set up requires two computers for the client. That...
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Relationship, Product
The product’s biggest strength is its stability. The fact that I am almost never called to deal with...
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Relationship
The support is the best part of Merative. When we call their support line, they always answer the...
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Product
Merge Hemo is a great system to work with, and the product has been extremely stable and nicely...
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Culture, Value
We have a service contract with Merative that is pretty all inclusive, so we haven’t had any...
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Operations
The ongoing training from Merative is not something that has been taken advantage of by anybody in...
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Relationship, Product
Merative is awesome, and every time we have anything that needs to be integrated, we do very well...
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Product
The Merge Hemo product is very good. One improvement could be made if the procedure room PCs that...
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Relationship, Operations
The only time we dealt with Merative on a management level was when we did our first go-live a long...
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Loyalty
Merge Hemo is the only solution we have used, but it’s a great product. We are upgrading and staying...
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Operations, Product
The vendor is lagging in terms of upgrades. They are not very timely. It takes a while for us to get...
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Product, Value
There are some parts of the vendor’s systems, specifically the back-end data analytics, that need to...
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Product
Merge Hemo is a pretty solid product for our cath labs.
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Operations, Value
Merge has training available, but it is costly, and the vendor sends people in-house. They want to...
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Product
We are doing a lot of custom one-off HL7 reporting, where Merge Hemo could definitely do structured...
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Product
We hardly have any hiccups with Merge Hemo. The system is great. When we do have issues, they are...
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Relationship
The acquisition of IBM wasn't too bad. We were reassigned project managers a few different times...
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Relationship, Operations
My project manager is astounding. That person's project management is excellent.
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Product
Merge Hemo's biggest strength is the customization of procedures. On the administration side, the...
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Product
Certain aspects of Merge Hemo don't necessarily cross into the physicians' reports. I would like to...
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Relationship
The quality of Merative’s support team is not great because of staffing issues, but the support team...
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Product
The recommendations we have for Merge Hemo are for some granular changes. The vendor has made some...
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Relationship, Relationship
The support team has very good response times and great, proactive communication. The system rarely...
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Relationship, Relationship
The customer service team is very good, and the application rarely goes down. I wish we could use...
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Operations, Product
Merge Hemo's strength is definitely its ease of use. It is easy to navigate.
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Product
I love Merge Hemo. The only thing that I would like to see be more effective is the end-tidal carbon...
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Operations
Merative has always been fantastic with the implementation and upgrade services. The project...
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Product
The Merative technicians work well with us. The system is easy to work on and repair. It is easy to...
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Product
The physicians seem to like using Merge Hemo better than using other systems.
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Value
I like almost everything about Merative. Everything is satisfactory from when I call to when things...
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Loyalty
We are looking to consolidate cardiology systems, and Merge Hemo is in the running for that.
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Product
Merge Hemo allows for interprocedural documentation for staff. When a patient is on the table, Merge...
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Product
I would suggest that the vendor put more emphasis on exportable data and on the data format for...
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Relationship, Product
The stability of the system is good. We are trying to get through the workflow of our EHR, and that...
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Product
For the interfaces that we are using, everything is coming across as expected; nothing is too...
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Product
The vendor should make sure that their online service portal is up-to-date and functioning well. In...
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Relationship
The buyout of the vendor hasn’t changed anything other than the vendor's name. From a support...
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