Merge Hemo Commentary
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Subject Expert
Monique Rasband
SRU Manager
Commentary Summary
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User Commentary
Product
We would like to have more insight into the lift of executing a Merge Hemo upgrade with hardware...
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Product
We don't have a lot of integration and interoperability between our EMR and Merge Hemo, and that is...
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Loyalty, Product
At RSNA, the Merge Hemo carts looked cool and had a better footprint. They went to a single display...
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Product
The pain point is that in Merge Hemo, there is not a module for our specialty that can be applied to...
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Relationship
Merative has great folks to work with in Merge Hemo. I just feel like the support is lacking....
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Relationship, Operations
Merative has online sessions to talk about the next release or trends. They are good at...
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Culture, Relationship
I used to say that IBM had the best support team that we had ever worked with, but the support team...
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Loyalty, Product
Merge Hemo meets our needs. It is user friendly and easy to use for the staff. They don't often...
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Loyalty, Product
Merative is working on creating a better user interface, so they are going to make some updates...
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Culture, Relationship
There have been some changes behind the scenes during the transition from IBM to Merative. However,...
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Relationship
Merative is good with the relationship piece. We bring up a lot of issues, and Merative does a good...
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Loyalty
Users have to essentially double-document some of the information from the cases. Users have to put...
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Relationship
Merge Hemo is a good product, and Merative does support us. When I call them, they are my favorite...
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Operations, Product
The recent Merge Hemo upgrade was a disaster. Merative had to install a different system because it...
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Operations, Product
Integrating with Merge Hemo was difficult when we did a recent upgrade because we still have...
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Product
I don't usually see a lot of upgrades on Merge Hemo, but it is a pretty consistent system, so I...
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Relationship
Merative sends around a communication saying to join the community and whatever. They reach out.
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Product
Merge Hemo is a documentation system, so it provides information about the report and the procedure,...
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Product
Merge Hemo is evolving. More flexibility in the reporting is necessary. The fact that we don't do...
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Operations, Product
When we upgrade things, the differences between the old version and the new version are subtle. That...
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Loyalty, Product
We like the current version of the system a lot, so we would buy Merge Hemo again. There are always...
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Relationship
I want Merative to focus on their follow-up. I understand that we are all hurting for personnel, but...
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Operations, Product
Merge Hemo’s biggest strength is its ease of use. When we are teaching new people, it doesn't take...
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Relationship
Merative has good service when I need to call for service and help. Sometimes I pull data out of...
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Loyalty, Relationship, Value
I will stick with Merative as long as they keep a service agreement for the parts because those are...
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Product
In the past, everybody was starting to request ETCO2 because if someone is crashing, we can detect a...
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Relationship, Product
Merative has excellent tech support, and they can proxy into my system and work with me. The system...
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Value
Merge Hemo is expensive, but the people at our organization are not complaining, so they must be...
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Product
We like that the display is big enough for the user to see all of their vitals organized on the...
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Loyalty, Relationship
Merge Hemo is very stable, and we always get the support we need. We wouldn’t ever migrate away from...
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Relationship, Product
Merge Hemo is solid, and we don't have issues with downtime or bugs. It is one of the things in the...
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Product
Merge Hemo is well integrated with Merge Cardio as well as other systems outside of the Merge suite....
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Relationship
The support has been good, and we can reach out to the Merge Hemo team and count on them to take...
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Loyalty, Relationship
Ever since the product left IBM, things have improved. Leaving IBM was the best thing that could...
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Product
I have used Merge Hemo at two different facilities, and it has been highly user friendly.
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Loyalty
Merge Hemo is always at the top for KLAS' solutions. Merative is moving to an all-in-one platform...
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Relationship, Operations
I thought there was a lot more investment from Merative in terms of the attention and presence that...
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Product
When Merative changes things, obviously some things are definitely an improvement, but the things...
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Relationship
I feel like there is a barrier between me and the vendor with our own IT group. I don't know whether...
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Relationship, Operations
Merative needs to go back to the end users and find out how their personal experiences are going....
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Loyalty, Product
The way the current version of Merge Hemo is set up requires two computers for the client. That...
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Relationship, Product
The product’s biggest strength is its stability. The fact that I am almost never called to deal with...
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Relationship
The support is the best part of Merative. When we call their support line, they always answer the...
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Product
Merge Hemo is a great system to work with, and the product has been extremely stable and nicely...
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Culture, Value
We have a service contract with Merative that is pretty all inclusive, so we haven’t had any...
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Operations
The ongoing training from Merative is not something that has been taken advantage of by anybody in...
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Relationship, Product
Merative is awesome, and every time we have anything that needs to be integrated, we do very well...
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Product
The Merge Hemo product is very good. One improvement could be made if the procedure room PCs that...
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Relationship, Operations
The only time we dealt with Merative on a management level was when we did our first go-live a long...
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Loyalty
Merge Hemo is the only solution we have used, but it’s a great product. We are upgrading and staying...
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Operations, Product
The vendor is lagging in terms of upgrades. They are not very timely. It takes a while for us to get...
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Product, Value
There are some parts of the vendor’s systems, specifically the back-end data analytics, that need to...
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