Merge Hemo Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Loyalty, Relationship, Product
The good thing about Merative is they work with us on our integration goals. Getting Merative across...
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Product
We don't use Merge Hemo a ton, but it works fine for what we use it for. Merative has mixed...
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Product
I have so few problems with Merge Hemo. I rarely have to get into it other than adding or removing a...
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Relationship
Once we pay for support, if I call, the vendor supports us. They don't start charging until...
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Loyalty
I'm not very satisfied, but I'm not dissatisfied either. I'm more satisfied than dissatisfied, but...
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Relationship
We have always had good engagement from client success representatives and sales representatives...
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Relationship
The availability of Merative's support for Merge Hemo is different than with their other products....
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Operations
Merge Hemo is pretty stable, and the end users seem to be happy right now. We really haven't had...
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Loyalty
Merge Hemo meets our needs very well. The Merge Hemo system has been solid ever since we got it...
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Loyalty, Product
I wish Merative would have brought their new version of Merge Hemo, which was an all-in-one hemo...
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Relationship
A year ago, we were worried about whether there would be any deterioration in support or the product...
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Relationship
Merative used to have a product owner who we had a long relationship with, so we have a...
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Relationship
Merative divides the support team up into groups for different products, but the project manager...
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Product
I would like an update with Merge Hemo so that end users can use one keyboard mouse. We are using...
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Loyalty, Product
Merge Hemo is a good product. We do like that product, and we have it in most of our facilities. We...
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Product
Merge Hemo is missing a key feature that clinical staff believes should be a requirement for a hemo...
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Relationship
The leadership team for Merge Hemo and the vendor's overall portfolio are strong and have been in...
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Operations
We recently did an upgrade, and that went well. The upgrade was seamless and well run, and the...
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Product
We have both Merge Cardio and Merge Hemo. Those systems work well with each other and are tightly integrated....
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Relationship, Product
Merge Hemo is a strong and stable product. We haven't had any issues with the product or its uptime....
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Operations
The training we received for our last upgrade was good. We have people from Merge Hemo on site, and...
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Loyalty
Merge Hemo is an exceptional product. It is very intuitive, user friendly, and adaptable to...
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Relationship
The support for Merge Hemo is good when we can get in touch with the right person. Overall, Merge...
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Product
Merge Hemo is neutral and works with other vendors and third-party solutions. The solution has done...
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Product
We would like to see more modern technology added in to Merge Hemo, but we do appreciate how easy it...
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Product
We would like to have more insight into the lift of executing a Merge Hemo upgrade with hardware...
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Product
We don't have a lot of integration and interoperability between our EMR and Merge Hemo, and that is...
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Loyalty, Product
At RSNA, the Merge Hemo carts looked cool and had a better footprint. They went to a single display...
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Product
The pain point is that in Merge Hemo, there is not a module for our specialty that can be applied to...
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Relationship
Merative has great folks to work with in Merge Hemo. I just feel like the support is lacking....
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Relationship, Operations
Merative has online sessions to talk about the next release or trends. They are good at...
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Culture, Relationship
I used to say that IBM had the best support team that we had ever worked with, but the support team...
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Loyalty, Product
Merge Hemo meets our needs. It is user friendly and easy to use for the staff. They don't often...
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Loyalty, Product
Merative is working on creating a better user interface, so they are going to make some updates...
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Culture, Relationship
There have been some changes behind the scenes during the transition from IBM to Merative. However,...
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Relationship
Merative is good with the relationship piece. We bring up a lot of issues, and Merative does a good...
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Loyalty
Users have to essentially double-document some of the information from the cases. Users have to put...
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Relationship
Merge Hemo is a good product, and Merative does support us. When I call them, they are my favorite...
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Operations, Product
The recent Merge Hemo upgrade was a disaster. Merative had to install a different system because it...
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Operations, Product
Integrating with Merge Hemo was difficult when we did a recent upgrade because we still have...
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Product
I don't usually see a lot of upgrades on Merge Hemo, but it is a pretty consistent system, so I...
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Relationship
Merative sends around a communication saying to join the community and whatever. They reach out.
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Product
Merge Hemo is a documentation system, so it provides information about the report and the procedure,...
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Product
Merge Hemo is evolving. More flexibility in the reporting is necessary. The fact that we don't do...
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Operations, Product
When we upgrade things, the differences between the old version and the new version are subtle. That...
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Loyalty, Product
We like the current version of the system a lot, so we would buy Merge Hemo again. There are always...
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Relationship
I want Merative to focus on their follow-up. I understand that we are all hurting for personnel, but...
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Operations, Product
Merge Hemo’s biggest strength is its ease of use. When we are teaching new people, it doesn't take...
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Relationship
Merative has good service when I need to call for service and help. Sometimes I pull data out of...
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Loyalty, Relationship, Value
I will stick with Merative as long as they keep a service agreement for the parts because those are...
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Product
In the past, everybody was starting to request ETCO2 because if someone is crashing, we can detect a...
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Relationship, Product
Merative has excellent tech support, and they can proxy into my system and work with me. The system...
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Value
Merge Hemo is expensive, but the people at our organization are not complaining, so they must be...
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Product
We like that the display is big enough for the user to see all of their vitals organized on the...
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Loyalty, Relationship
Merge Hemo is very stable, and we always get the support we need. We wouldn’t ever migrate away from...
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