Merge Universal Viewer Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Operations
Merge has done a nice job of tightening up their upgrade process and putting more thought into their...
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Product
Merge Universal Viewer is great because it encapsulates radiology, cardiology, and all the ologies....
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Operations
Merative’s training stuff was all right. There is not much ongoing training, but the initial...
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Product
The ease of use for Merge Universal Viewer is actually pretty good. Its strength is its simplicity....
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Relationship, Product
We have noticed a drop-off in the ability to support Merative’s product and in the quality of the...
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Culture, Loyalty
With the Merge Universal Viewer, we have not been happy with the functionality of the product. If we...
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Relationship
Support is definitely a sensitive subject. There are two separate factors there. The daytime,...
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Product
The team for Merge Universal Viewer has been great. The product is really good, does exactly what we...
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Product
We get regular feedback about some limitations for the system's diagnostic tools in the system...
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Relationship
The Merative leadership team is great. I am a smaller customer, but I can get in touch with anyone,...
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Operations
The recent training for our upgrade was good, and the overall process was excellent. The upgrade...
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Product
We use Merge Universal Viewer for mostly referential work. There are a few things we are using it...
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Relationship
The support is good, and we see improvement on the customer service side. We feel like the team...
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Product
A viewer is a viewer, in my opinion. The radiologists are the main ones using Merge Universal...
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Relationship
I guess Merative helps us drive tangible outcomes, but when we have issues, we have to keep pounding...
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Product
There is one thing I can critique about Merge Universal Viewer. At least in our current version,...
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Culture, Product
Merge Universal Viewer is functioning well for us. There was a point years ago when there were a lot...
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Loyalty, Product
The recent upgrade we did for Merge Universal Viewer didn’t go that well for us. We are using an...
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Product
Ease of use for end users is one of the good things about the Merge Universal Viewer. Overall, it...
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Relationship
We have had a tough time with Merative. I have been around for a long time with this vendor. We have...
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Relationship
The vendor absolutely keeps their promises and more. Also, one of our executives is in constant...
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Product
Merge Universal Viewer is tied into our EMR. Basically, when any general provider or general...
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Loyalty, Product
Merative's next iteration is their push to make their universal viewer be their diagnostic solution...
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Loyalty, Product
We just upgraded to the latest version of Merge Universal Viewer, which does have the ability to do...
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Relationship
Merge Universal Viewer has a very good uptime for the most part. Also, Merative’s proactive service...
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Relationship, Product
Things with Merative have been good. We have not had any serious issues with contacting the vendor.
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Relationship
Merative will sit down with us one-on-one to go through installations, customizations, and things...
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Value
I know what we pay for Merative's system, and its cost makes it competitive with basically all of...
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Product
There are some tools and capabilities that would be nice to have and seem simple but aren't a part...
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Operations
I haven't been notified of any version updates for Merge Universal Viewer, and Merative’s training...
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Loyalty, Product
Merge Universal Viewer is doing really well. The ease of use is very good. Merative has made a...
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Relationship, Product
With Merge Universal Viewer, most of the time, things with support happen in the evening. That...
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Relationship
We sometimes have to pin Merative to the wall to get things done, but I don't think we have seen...
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Loyalty, Product
I'm a little unhappy with the performance of Merge Universal Viewer because it is hard to slap up...
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Product
I would like to be able to better share images with other sites. The vendor has a pretty good...
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Loyalty
Unless we change our PACS vendor, Merge Universal Viewer is a part of our long-term plans. Merge...
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Operations
We did a migration of our EMR system. With that, we had to tie in the integration of the PACS into...
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Relationship
I like the people who are working on Merge Universal Viewer. I have no problem. I can get ahold of...
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Product
I would recommend Merative. If anybody is looking for a web-based product for viewing images and...
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Loyalty
Like so many other companies, Merative came into existence because IBM decided to get out of the...
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Operations
We don't get any training from the vendor unless we ask for something. Even if they roll out a patch...
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Product
Merge Universal Viewer is tied to the vendor's iConnect Access product, which is called the cousin...
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Product, Value
Merge Universal Viewer is an easy platform to keep independent. We have been able to upgrade to the...
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Operations
For upgrades in Merge Universal Viewer, we go off of release notes for training, and Merative will...
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Relationship, Product
Merative does no active monitoring for Merge Universal Viewer, so there is no proactive service...
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Loyalty, Product
Merative wants Merge Universal Viewer to be their diagnostic viewer, and that scares us because it...
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Loyalty, Product
We have been using Merge Universal Viewer for other groups we work with and read for, and we find it...
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Relationship
We get very good executive involvement. Merative does go above and beyond there.
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Value
With Merative, we get what we pay for, and that is not necessarily a bad thing. We are getting a...
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