Merge Universal Viewer Commentary
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Product

There are some tools and capabilities that would be nice to have and seem simple but aren't a part...

Feb 2024
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Manager

Operations

I haven't been notified of any version updates for Merge Universal Viewer, and Merative’s training...

Feb 2024
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Analyst/Coordinator

Loyalty, Product

Merge Universal Viewer is doing really well. The ease of use is very good. Merative has made a...

Feb 2024
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Analyst/Coordinator

Relationship, Product

With Merge Universal Viewer, most of the time, things with support happen in the evening. That...

Feb 2024
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Director

Relationship

We sometimes have to pin Merative to the wall to get things done, but I don't think we have seen...

Jan 2024
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Director

Loyalty, Product

I'm a little unhappy with the performance of Merge Universal Viewer because it is hard to slap up...

Jan 2024
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Director

Product

I would like to be able to better share images with other sites. The vendor has a pretty good...

Jan 2024
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Director

Loyalty

Unless we change our PACS vendor, Merge Universal Viewer is a part of our long-term plans. Merge...

Jan 2024
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Director

Operations

We did a migration of our EMR system. With that, we had to tie in the integration of the PACS into...

Jan 2024
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Director

Relationship

I like the people who are working on Merge Universal Viewer. I have no problem. I can get ahold of...

Jan 2024
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Director

Product

I would recommend Merative. If anybody is looking for a web-based product for viewing images and...

Jan 2024
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Director

Loyalty

Like so many other companies, Merative came into existence because IBM decided to get out of the...

Jan 2024
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VP/Other Executive

Operations

We don't get any training from the vendor unless we ask for something. Even if they roll out a patch...

Dec 2023
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Manager

Product

Merge Universal Viewer is tied to the vendor's iConnect Access product, which is called the cousin...

Dec 2023
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Manager

Product, Value

Merge Universal Viewer is an easy platform to keep independent. We have been able to upgrade to the...

Dec 2023
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Manager

Operations

For upgrades in Merge Universal Viewer, we go off of release notes for training, and Merative will...

Dec 2023
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Manager

Relationship, Product

Merative does no active monitoring for Merge Universal Viewer, so there is no proactive service...

Dec 2023
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Manager

Loyalty, Product

Merative wants Merge Universal Viewer to be their diagnostic viewer, and that scares us because it...

Dec 2023
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CEO/President

Loyalty, Product

We have been using Merge Universal Viewer for other groups we work with and read for, and we find it...

Dec 2023
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Manager

Relationship

We get very good executive involvement. Merative does go above and beyond there.

Dec 2023
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Manager

Value

With Merative, we get what we pay for, and that is not necessarily a bad thing. We are getting a...

Dec 2023
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Analyst/Coordinator

Product

Merative isn't perfect, but I really like their product. I haven't dealt with products from other...

Dec 2023
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Manager

Operations

Merative does offer some opportunities for teleconferences and things like that, but as far as...

Nov 2023
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Manager

Loyalty, Product

The biggest thing that we need to solve is the usability of Merative’s universal viewer. The...

Nov 2023
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VP/Other Executive

Product

Merge Universal Viewer has been great. It very rarely goes down. It is intuitive, and for a...

Nov 2023
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VP/Other Executive

Product

We don't have very many problems with the product, but I wish the audit logging functionality were a...

Nov 2023
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VP/Other Executive

Loyalty

We had to update our system so scopes could be visualized on it, but as long as Merative keeps...

Nov 2023
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VP/Other Executive

Relationship, Product

Merative seems to be behind in terms of technology. I feel like we are always trying to upgrade to...

Nov 2023
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Director

Product

I like that the universal viewer is flexible and has all of the ologies; I can look at all of them...

Aug 2023
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Manager

Operations, Product

Merative is making some progress in things like AI and the ability to incorporate non-DICOM images,...

Aug 2023
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Manager

Loyalty, Operations

Merative has a new viewer, but there were reasons why we did not want to implement it. Chiefly, it...

Aug 2023
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Manager

Value

Merge Universal Viewer is awfully expensive, and if we had to choose a viewer again, I think our...

Aug 2023
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Manager

Relationship

The quality of Merative’s ongoing support is great. I would give the vendor a perfect score if I could....

Jul 2023
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Manager

Product

The product is great. We have regular upgrades that always go well.

Jul 2023
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VP/Other Executive

Loyalty, Product

Merative is making some progress in meeting the enterprise imaging needs of the market, but I am not...

Jul 2023
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VP/Other Executive

Relationship

I have not seen any communication from anybody at Merative. Nobody has reached out or said anything...

Jul 2023
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Manager

Loyalty

We are using Merge Universal Viewer for some diagnostic and some referential work with the plan to...

May 2023
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Manager

Relationship

The quality of support we get from Merative is good and consistent post-acquisition. If anything, I...

May 2023
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Manager

Relationship

Merative’s communication is very confident, whether it be at a sales level, an executive level, or...

May 2023
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Manager

Culture, Value

The changes we want to make or things we want to do are billable. That is the way companies work;...

May 2023
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Manager

Relationship

If the vendor is aware of critical issues, then the vendor sends us alerts.

May 2023
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Manager

Value, Value

Merge didn't avoid charging us for every little thing, but when Merative bought them, they got better....

Apr 2023
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Manager

Operations, Operations, Product, Product

We have never had training on the universal viewer. It is fairly intuitive.

Apr 2023
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Manager

Culture, Culture, Product, Product

The universal viewer does everything the vendor told us it would. The universal viewer’s API...

Apr 2023
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Manager

Relationship, Relationship

Merge has been pretty good about giving us access to their executives when we have problems.

Apr 2023
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Manager

Product, Product

We are very happy with Merative’s latest universal viewer. We don't have any wants or needs now for...

Apr 2023
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Director

Relationship

The service from Merative has not improved. We have really been looking at our security posture and...

Mar 2023
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Analyst/Coordinator

Product

We like iConnect Access’ management functionality and console. We like the access control on a...

Mar 2023
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Analyst/Coordinator

Product

I don't think I have ever had any issues with the system's upgrades. I like the image exchange...

Mar 2023
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Manager

Product

We did an upgrade of iConnect Access recently that was bumpy. The version we upgraded to allows...

Mar 2023
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