Merge Hemo Commentary
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Subject Expert
Monique Rasband
VP of Engagement
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User Commentary
Loyalty, Relationship
Merge by Merative isn't developing right now. That is why solution capabilities are low. We still...
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Loyalty, Product
We’ve been implementing the new Merge Hemo version, and there have been no major issues with that...
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Relationship
The Merge Hemo support does have some gaps. Nine times out of ten, the vendor has very good support....
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Relationship
The vendor is great and is always looking to solve problems together.
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Loyalty, Product
Staying current with security is so hard. Microsoft changes constantly, and Merge by Merative does a...
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Operations
Merge has a really good training program put together. They have some on-demand training and videos....
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Loyalty, Product
The system has been so good for everything I've ever needed. I saw the upgrade of Merge Hemo, and it...
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Value
Merge Hemo is too expensive for the number of users we have on it.
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Product
The biggest problem we're having with Merge Hemo, and there are a lot, has something to do with...
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Product
I think Merge should focus on how their product influences the workflow at the organization level....
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Loyalty, Relationship
For the most part, my experience with Merge has been pretty positive. We stuck with them for a long...
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Relationship
Merge by Merative still has some room for improvement on the support side, but it is good. They are...
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Culture, Relationship
I feel like our relationship with the vendor has been very inconsistent. They've had different...
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Loyalty
Merge Hemo works. It is what it is. We don't have a lot of issues with it, but I have not researched...
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Loyalty, Product
Merge Hemo does have new hardware that the vendor came out with, and that is something we had been...
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Relationship
When Merge by Merative is our one-stop shop, it’s hard to get rid of one product and keep the...
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Loyalty, Product
I recommended Merge Hemo to another cath lab, and they implemented it. They were using a different...
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Product
I wish there were a way for the physician to electronically sign the charts in Merge Hemo, but that...
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Operations
Merge by Merative was very supportive when we first put the system in. The training was initially...
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Relationship
We have hardly had any issues with Merge Hemo, but the one time something got messed up, we put a...
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Operations, Product
I like Merge Hemo. It works well. It is a highly flexible system, and there is not a lot that we...
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Relationship
The quality of Merge’s support depends on the situation. Sometimes it has been amazingly fast and...
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Product
The way that Merge Hemo is laid out ensures that I know where everything is. Merge by Merative was...
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Relationship
One person we work with from Merge by Merative knows how we are all configured on Merge Hemo, so we...
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Relationship
The responsiveness from Merge by Merative is excellent, and their team is highly knowledgeable. It...
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Culture, Relationship
We have a great partnership with Merge by Merative, including with the sales team, the leadership,...
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Loyalty
Merge by Merative just did a whole redesign of Merge Hemo, and I'm really impressed with it. They...
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Loyalty
Merge Hemo is kind of a sore subject and one of the reasons why we are going to be looking at new...
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Product
The bottom line is that Merge Hemo just works. It doesn't crash. When it loses communication with...
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Relationship
The vendor's support for Merge Hemo continues to be very good. Merge has a solid support team and...
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Loyalty
With Merge Hemo, there are some bugs in the system's ability to suppress fields that we are not...
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Relationship, Product
We have done a couple of software updates with the system over the last couple of years. Those were...
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Relationship, Operations
We have had a couple of hardware issues over the years. Merge doesn't have a huge multitude of techs...
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Loyalty
The vendor has come out with a new Merge Hemo update. They are piloting it in other facilities right...
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Loyalty, Product
I don't think I would want to move to a different system. Like everything else, there are definitely...
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Relationship
We have received great service from the vendor. All of the leaders I have met with have been very...
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Relationship
Merge is very engaged. I get constant calls and follow-ups from their technical folks and leaders....
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Product, Value
I have had nothing but great experiences with Merge. Merge Hemo is a super solid product, and we...
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Product
I recommend Merge Hemo. It is a top-notch system that is very easy to use.
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Product
Right now, Merge Hemo is an on-premises system. If an organization has Citrix deployed in our area...
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Culture, Value
Merge doesn't avoid charging for every little thing. Any enhancement or thing like that will always...
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Operations, Product
We haven't had that many problems with Merge Hemo. Early on, we did, and then we got them taken care...
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Relationship, Product
Merge by Merative could work on having more timely communication. Also, trying to make changes...
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Loyalty, Product
Merge Hemo has a big nest of wires in the back of the system. However, with the new system, the...
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Relationship
I like Merge Hemo because I know it. When a user knows a system, that makes it much easier for them...
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Relationship, Product
Each time we do an upgrade on hardware, software, or both, we look at other systems at the same time...
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Loyalty, Product
There are definitely some functions that we wish Merge Hemo had that it doesn't have, and the vendor...
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Operations, Value
We don't really utilize the ongoing training. It would be fantastic, but I think that is something...
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Culture, Product
Merge Hemo does exactly what the vendor says it will do. The product is super easy. Even though I...
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Product
Merge really needs to add an EP module. Merge Hemo also has a couple of recall issues that cause...
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Relationship
Merge isn't very good at being proactive. They have automatic alerts for problems, but the vendor...
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Relationship
Something about Merge’s support can be kind of bad. I still love the Merge product, but I haven't...
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Operations
I had a good implementation experience with Merge by Merative, and we were cruising right along on...
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Product
I'm pretty happy with Merge Hemo. It is very straightforward. Merge Hemo still looks pretty with no...
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Product
There are some measurements and things that Merge Hemo can capture and put into the report that...
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Loyalty, Product
Something that is going really well with Merge Hemo is that the next iteration of the system removes...
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Product
There is no question that Merge Hemo is an integral part of our organization. It helps us run things....
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Loyalty, Product
There are some potentially newer techniques coming down the pike that I want to make sure that the...
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Product
Rather than a simple check-in, it would be far more effective to use a standardized checklist of key...
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Loyalty, Product
Merge Hemo has been a nice, steady product. It is such an intuitive application, and we can move all...
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Relationship, Product
We have an escalation process that we have established with Merge, so starting that has really...
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Relationship
I appreciate Merge by Merative’s support. Their support people are the best. They answer every call....
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Product
I appreciate that with Merge Hemo, the vendor took the initiative to allow sites to add codable...
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Value
Organizations can get the same tangible outcomes that we got from Merge Hemo with any other...
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Product
I like the fact that we can create our own documentation templates for each procedure. Then, once we...
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Product
Merge Hemo seems to be doing very well. If I have a patient who came in for a procedure in the past...
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Product
The only improvement that I would like to see would be when a user punches in a medication, the...
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Operations
Our initial training from Merge was great, but our ongoing training could have been better. We had...
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Loyalty, Relationship, Product
Product quality is an area Merge is improving, mostly because they are essentially their own company...
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Relationship, Product
The system meets our needs. The service is good.
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Commentary Summary
Comment Type Breakout