Merge Hemo Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Product
The bottom line is that Merge Hemo just works. It doesn't crash. When it loses communication with...
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Relationship
The vendor's support for Merge Hemo continues to be very good. Merge has a solid support team and...
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Loyalty
With Merge Hemo, there are some bugs in the system's ability to suppress fields that we are not...
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Relationship, Product
We have done a couple of software updates with the system over the last couple of years. Those were...
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Relationship, Operations
We have had a couple of hardware issues over the years. Merge doesn't have a huge multitude of techs...
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Loyalty
The vendor has come out with a new Merge Hemo update. They are piloting it in other facilities right...
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Loyalty, Product
I don't think I would want to move to a different system. Like everything else, there are definitely...
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Relationship
We have received great service from the vendor. All of the leaders I have met with have been very...
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Relationship
Merge is very engaged. I get constant calls and follow-ups from their technical folks and leaders....
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Product, Value
I have had nothing but great experiences with Merge. Merge Hemo is a super solid product, and we...
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Product
I recommend Merge Hemo. It is a top-notch system that is very easy to use.
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Product
Right now, Merge Hemo is an on-premises system. If an organization has Citrix deployed in our area...
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Culture, Value
Merge doesn't avoid charging for every little thing. Any enhancement or thing like that will always...
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Operations, Product
We haven't had that many problems with Merge Hemo. Early on, we did, and then we got them taken care...
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Relationship, Product
Merge by Merative could work on having more timely communication. Also, trying to make changes...
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Loyalty, Product
Merge Hemo has a big nest of wires in the back of the system. However, with the new system, the...
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Relationship
I like Merge Hemo because I know it. When a user knows a system, that makes it much easier for them...
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Relationship, Product
Each time we do an upgrade on hardware, software, or both, we look at other systems at the same time...
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Loyalty, Product
There are definitely some functions that we wish Merge Hemo had that it doesn't have, and the vendor...
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Operations, Value
We don't really utilize the ongoing training. It would be fantastic, but I think that is something...
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Culture, Product
Merge Hemo does exactly what the vendor says it will do. The product is super easy. Even though I...
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Product
Merge really needs to add an EP module. Merge Hemo also has a couple of recall issues that cause...
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Relationship
Merge isn't very good at being proactive. They have automatic alerts for problems, but the vendor...
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Relationship
Something about Merge’s support can be kind of bad. I still love the Merge product, but I haven't...
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Operations
I had a good implementation experience with Merge by Merative, and we were cruising right along on...
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Product
I'm pretty happy with Merge Hemo. It is very straightforward. Merge Hemo still looks pretty with no...
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Product
There are some measurements and things that Merge Hemo can capture and put into the report that...
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Loyalty, Product
Something that is going really well with Merge Hemo is that the next iteration of the system removes...
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Product
There is no question that Merge Hemo is an integral part of our organization. It helps us run things....
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Loyalty, Product
There are some potentially newer techniques coming down the pike that I want to make sure that the...
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Product
Rather than a simple check-in, it would be far more effective to use a standardized checklist of key...
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Loyalty, Product
Merge Hemo has been a nice, steady product. It is such an intuitive application, and we can move all...
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Relationship, Product
We have an escalation process that we have established with Merge, so starting that has really...
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Relationship
I appreciate Merge by Merative’s support. Their support people are the best. They answer every call....
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Product
I appreciate that with Merge Hemo, the vendor took the initiative to allow sites to add codable...
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Value
Organizations can get the same tangible outcomes that we got from Merge Hemo with any other...
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Product
I like the fact that we can create our own documentation templates for each procedure. Then, once we...
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Product
Merge Hemo seems to be doing very well. If I have a patient who came in for a procedure in the past...
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Product
The only improvement that I would like to see would be when a user punches in a medication, the...
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Operations
Our initial training from Merge was great, but our ongoing training could have been better. We had...
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Loyalty, Relationship, Product
Product quality is an area Merge is improving, mostly because they are essentially their own company...
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Relationship, Product
The system meets our needs. The service is good.
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Product
I like the robustness of Merge Hemo. It integrates well with Merge Cardio, and our clinicians seem...
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Relationship
We have a stable support group for Merge Hemo. I have known the same people for many years, so I...
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Product
I would buy Merge Hemo again. Merge Hemo has an easy-to-read screen, so we can find what we are...
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Loyalty
The vendor could improve their reporting piece. I recently heard a rumor that that might be...
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Loyalty
We have some other sites that use a different hemo solution that requires a lot of connections and...
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Relationship, Product
I have had the system running for several years without going down. That is a testament to how great...
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