EMA (Dermatology)
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Aaron Gleave
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User Commentary

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Manager

Relationship

Modernizing Medicine is pretty good at implementing changes and notifying us about updates that are...

Jul 2022
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Manager

Functionality and Upgrades

I would recommend EMA because it is built for dermatology. It has the ability to make sure that the...

Jul 2022
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Manager

Service and Support

Modernizing Medicine is always there when we call them, but whether or not they can actually fix our...

Jul 2022
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Physician

Functionality and Upgrades

The strength of Modernizing Medicine is that there is a real uniformity in billing. The program...

Jun 2022
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Physician

ROI / Cost (care and feeding)

I don’t hear many complaints about scheduling, but from my clinical experience with the product, it...

Jun 2022
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Physician

Technology

The product has AI, but the AI is not always intelligent. That becomes a problem, and sometimes the...

Jun 2022
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Physician

Functionality and Upgrades

There have been many times when the system said the only choice that we had for a diagnosis was...

Jun 2022
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Physician

Implementation and Training

The implementation wasn’t clear, and the training wasn’t complete. There were big holes in the very...

Jun 2022
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Director

Future Outlook

Things haven't gone as well as we anticipated that they would with the solution's practice...

Jun 2022
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CEO/President

Relationship

Modernizing Medicine keeps some promises but not all. We have issues with Modernizing Medicine’s...

Jun 2022
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CEO/President

ROI / Cost (care and feeding)

Modernizing Medicine does not do a good job of avoiding charges; they nickel-and-dime us for everything....

Jun 2022
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CEO/President

Relationship

The process of getting new functionality from Modernizing Medicine is slow. Everything is on the...

Jun 2022
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CEO/President

Functionality and Upgrades

Modernizing Medicine's solution is the gold standard. The vendor has a large percentage of the...

Jun 2022
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Physician

Functionality and Upgrades

We are happy with the EHR. If we have a new employee, EMA is something they can pick up within a...

Jun 2022
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Physician

Other Observations & Comments

When it comes to nickel-and-diming, it is hard to compare the vendor with other vendors. We pay for...

Jun 2022
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Physician

Service and Support

We used to call the support line and get someone to answer right away, but as the vendor has become...

Jun 2022
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Manager

Relationship

The vendor needs to have some kind of sales team reach out and speak with us rather than just...

May 2022
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Manager

Functionality and Upgrades

When Modernizing Medicine releases an upgrade, we get a notice that they are upgrading and get a...

May 2022
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Manager

Lessons Learned

When we went live on the system years ago, it was a little bit of a crash-learning type of thing....

May 2022
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Manager

Relationship

As a company, the vendor is always looking to improve and become more efficient. They understand...

May 2022
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Manager

Implementation and Training

The thing the vendor could always do better on is the initial training and onboarding. I will never...

May 2022
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Manager

ROI / Cost (care and feeding)

Modernizing Medicine has a great enterprise package. They did charge for every little thing in the...

May 2022
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Manager

Functionality and Upgrades

There is a reason we have been with the product for so long. It is dependable, easy to learn, and...

May 2022
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Manager

ROI / Cost (care and feeding)

Anytime there is something new in the product to make things better, there is an added fee.

May 2022
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Manager

Implementation and Training

There seem to be improvements to the training videos available to the staff. The vendor has a ton of...

May 2022
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Manager

Relationship

It can be difficult to get in touch with someone on a regular basis if I have a question or a...

May 2022
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CEO/President

Relationship

The most positive thing I have to say about the vendor is that the meetings they have are extremely...

May 2022
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CEO/President

ROI / Cost (care and feeding)

I am surprised, but the solution is helping us make more money. We are collecting a higher...

May 2022
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CEO/President

Functionality and Upgrades

EMA is a very easy system, and there has been a lot of discussion about electronic records recently....

May 2022
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CEO/President

Relationship

We have a standing meeting with the vendor, and I can get ahold of the vendor anytime. We can reach...

May 2022
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CEO/President

Functionality and Upgrades

The solution is easy, intuitive, and functional. There are some things that could be easier if they...

May 2022
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CEO/President

Relationship

I have no interaction with the vendor's executive team at all. When I tried to have an interaction,...

May 2022
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CEO/President

ROI / Cost (care and feeding)

I am really thrilled with the solution's outcomes. It is a really top-notch ophthalmology system....

May 2022
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Manager

Functionality and Upgrades

EMA gets more intuitive the more that we use it. Everything is online. The solution has frequent...

May 2022
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Manager

ROI / Cost (care and feeding)

Modernizing Medicine has a lot of solutions, but we can't choose the solutions that we use. We have...

May 2022
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Manager

Relationship

Modernizing Medicine is getting bigger. It is harder for us to deal with them when we have issues...

May 2022
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Manager

Interfacing and Integration

Modernizing Medicine isn't very good with the third-party vendors that we want them to work with. As...

May 2022
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Manager

Functionality and Upgrades

There are too many places to document things in EMA. I think having one place to document things is...

Apr 2022
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Manager

Functionality and Upgrades

I like that EMA works well for billing and coding. It handles our specific codes really well, and...

Apr 2022
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Manager

Functionality and Upgrades

There are a few things with EMA that are really hard to handle. For example, the pharmacy...

Apr 2022
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Manager

Functionality and Upgrades

When we want an update, we have to log in to Modernizing Medicine's website. Then we have to wait to...

Apr 2022
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Manager

Functionality and Upgrades

EMA works well for dermatology offices. I recommend it for other offices like ours. The system is...

Apr 2022
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Director

Implementation and Training

Modernizing Medicine has got some corporate philosophies that don’t align with how we feel the...

Feb 2022
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Director

Relationship

Our account executive from Modernizing Medicine is phenomenal. We get quarterly views of the...

Feb 2022
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Director

Functionality and Upgrades

The vendor needs to make core improvements in the product, like fixing old bugs and fixing stability...

Feb 2022
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Director

Functionality and Upgrades

EMA generates a bill based on how we do a note. EMA does all the coding for us. We just have a...

Feb 2022
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Director

Lessons Learned

With Modernizing Medicine, we negotiated a really good contract starting out, and they have...

Feb 2022
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CEO/President

Implementation and Training

EMA is an easy system to use and is incredibly intuitive. I recently attended Modernizing Medicine's...

Jan 2022
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CEO/President

Implementation and Training

The people at Modernizing Medicine are excellent to work with. They have a high level of knowledge...

Jan 2022
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CEO/President

Implementation and Training

Our transition to EMA was quick and easy. Honestly, most people could be using this system with 80%...

Jan 2022
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CEO/President

Functionality and Upgrades

I have not been super happy with the revenue cycle portion of EMA. That portion does not do...

Jan 2022
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CEO/President

Other Observations & Comments

The product does go down every now and then, but everything goes down every now and then.

Jan 2022
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CEO/President

Interfacing and Integration

Modernizing Medicine does not keep all their promises because their telehealth system is horrible. I...

Jan 2022
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CEO/President

ROI / Cost (care and feeding)

We pay Modernizing Medicine a certain percentage for the whole product, so they do not charge for...

Jan 2022
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Director

Relationship

Modernizing Medicine is both a vendor and a partner. Most of the time, they are a partner, but...

Jan 2022
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Director

Functionality and Upgrades

EMA's appointment finder is supposed to be amazing, but the tool doesn't work. There are so many...

Jan 2022
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Director

Service and Support

I really like our account manager. That person works very hard for us.

Jan 2022
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Director

Implementation and Training

Our go-live with the PM piece had some problems and had a difficult setup. We weren't taken through...

Jan 2022
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Director

Functionality and Upgrades

Modernizing Medicine's system does really well with ophthalmology. There are some enhancements that...

Jan 2022
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Director

Functionality and Upgrades

EMA is not where we want it to be for insurance verification. We use another product that has more...

Jan 2022
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Director

ROI / Cost (care and feeding)

Modernizing Medicine does nickel-and-dime us sometimes. We have to pay for training if we want it....

Jan 2022
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Manager

Functionality and Upgrades

What is nice about EMA is that we always get PDFs from our patient outreach solution that tell us...

Dec 2021
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Manager

Service and Support

Modernizing Medicine’s support has been good. We have days every now and then when something...

Dec 2021
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Manager

Relationship

Modernizing Medicine has been responsive to a lot of things we have been trying to get done, so I...

Dec 2021
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Manager

Sales and Contracting

Modernizing Medicine works with us on reducing costs if we feel that is in the best interest of both...

Sep 2021
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Manager

ROI / Cost (care and feeding)

EMA is efficient for our clinicians. They have more face time with the patient and less screen time...

Sep 2021
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Manager

Relationship

I would like Modernizing Medicine to be more up front and transparent about their product road map....

Sep 2021
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Manager

Service and Support

I would like Modernizing Medicine to have a quicker turnaround time for enterprise client needs....

Sep 2021
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COO

ROI / Cost (care and feeding)

Modernizing Medicine would potentially nickel-and-dime us if we let them. That depends on how the...

Sep 2021
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COO

Functionality and Upgrades

Modernizing Medicine’s dermatology-specific solution fits our needs, and it is nice that it is...

Sep 2021
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COO

Functionality and Upgrades

One thing Modernizing Medicine needs to improve is the connectivity of telehealth. I would also like...

Sep 2021
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Manager

Interfacing and Integration

We don’t use EMA for our scheduling because we use another system. However, we can pull codes from...

Aug 2021
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Manager

Service and Support

Service from Modernizing Medicine is fine. I have to initiate everything, but once I reach out,...

Aug 2021
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Manager

Functionality and Upgrades

In the past, we haven’t had any problems with the updates from Modernizing Medicine. However, the...

Aug 2021
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Manager

Functionality and Upgrades

When we schedule an appointment in our scheduling system, only the provider can see the schedule in...

Aug 2021
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Manager

Functionality and Upgrades

I really like the reporting features in EMA, especially for CMS. The reporting features have a great...

Aug 2021
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VP/Other Executive

Functionality and Upgrades

We are happy with EMA. It checks off a lot of the boxes that we need for EMR and PM systems. The...

Aug 2021
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VP/Other Executive

Service and Support

Modernizing Medicine's support has gone down over the last couple of years. When we first went live...

Aug 2021
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VP/Other Executive

ROI / Cost (care and feeding)

I would like to see the vendor improve their pricing. I want them to package their products in a way...

Aug 2021
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VP/Other Executive

Implementation and Training

I would like to see the vendor be more proactive with their training. Their initial training was...

Aug 2021
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VP/Other Executive

Relationship

I have had good interactions with Modernizing Medicine's executive team, but I have noticed that...

Aug 2021
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