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Access info about Behavioral Health on your dashboard or bookmark under

(Your Products / Your Organization's Products)


Netsmart Behavioral Health Comments
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KLAS Research Director - Tyson Blauer
Subject Expert

Tyson Blauer

Research Director

tyson.blauer@klasresearch.com

 
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User Commentary

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Director

Relationship

When COVID-19 hit, the vendor had a telehealth solution, but we didn't go down that route. Prior to...

Nov 2020
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Director

Functionality and Upgrades

The system is pretty stable, but as with any piece of technology, the system is difficult for...

Nov 2020
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Director

Relationship

The vendor has been a great partner, even when we were on another one of their products. We...

Nov 2020
(0)
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Director

Functionality and Upgrades

There aren't any major holes or things that we are missing. We are building a mobile app and looking...

Nov 2020
(0)
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CIO

ROI / Cost (care and feeding)

The system is very expensive. The annual and recurring maintenance costs are expensive. The products...

Oct 2020
(0)
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CIO

Functionality and Upgrades

Within the system itself, there is no good reconciliation between a discharge from an inpatient...

Oct 2020
(0)
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CIO

Service and Support

There are times when we open a case and Netsmart takes longer than they should to address it. There...

Oct 2020
(0)
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CIO

Lessons Learned

I would recommend Netsmart. I don't think there is a better company that could keep up with things,...

Oct 2020
(0)
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CIO

Service and Support

Our experience has been generally positive. Recently, Netsmart has been offering a lot of webinars...

Oct 2020
(0)
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CIO

Future Outlook

We will go live with the vendor's Carequality interface. It will pull client data into our EHR for...

Oct 2020
(0)
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CIO

Future Outlook

The major weakness of the product is the user experience. Doing things can be very difficult, and...

Oct 2020
(0)
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CIO

Implementation and Training

Sometimes Netsmart overpromises. For example, they will give us a date for something, and then that...

Oct 2020
(0)
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Director

Other Observations & Comments

I know that my boss had some meetings with some of Netsmart's senior leadership members at one time....

Oct 2020
(0)
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Director

Service and Support

I have found Netsmart to be one of the worst vendors I have ever worked with in my long career. They...

Oct 2020
(0)
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Director

Service and Support

We just found out that we are several versions behind with myAM. The only reason we found out is...

Oct 2020
(0)
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Director

Functionality and Upgrades

Now that we have invested so much in the product, it is really hard to pull out and start all over...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

Netsmart absolutely does not keep their promises. I read a lot in a previous KLAS report that the...

Oct 2020
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Director

Relationship

It doesn't seem like Netsmart wants to be successful. They don't seem to care. They are not there...

Oct 2020
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Director

Service and Support

We aren't at the point yet where we can really tell whether the new version of the product works...

Oct 2020
(0)
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Director

Future Outlook

With myAM, we are going to have a very basic ADT interface. That is not completely built yet, but...

Oct 2020
(0)
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Director

Functionality and Upgrades

myAM completely meets our needs. For what we are using in myAM, I think the system is fairly user...

Oct 2020
(0)
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Director

Service and Support

The support that we have received through the implementation team has not been good at all. It...

Oct 2020
(0)
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Director

Other Observations & Comments

I had an enlightening experience. I had not looked at the Netsmart KLAS reports before I got...

Oct 2020
(0)
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Director

Relationship

We made our share of mistakes, but at one point, we accidently witnessed Netsmart staff members...

Oct 2020
(0)
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Director

Technology

The product is showing signs of age. It is 20 years old, and it is hard to use and maintain....

Oct 2020
(0)
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Manager

Lessons Learned

myAvatar was here before I got here. I would probably have looked at other systems before jumping...

Sep 2020
(0)
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Manager

Functionality and Upgrades

It requires a lot of work to input a diagnosis with the way myAvatar is set up for our specialty....

Sep 2020
(0)
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Manager

Functionality and Upgrades

We have to use a separate reporting system called Crystal Reports because the reporting isn't there...

Sep 2020
(0)
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Manager

Functionality and Upgrades

It is easy to view the coding and make edits in myAvatar. Everything is easy to see. I also like...

Sep 2020
(0)
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CIO

Future Outlook

Our long-term plan is to get rid of Netsmart's solution for behavioral health. It is really a piece...

Jun 2020
(0)
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CIO

Interfacing and Integration

Behavioral health is actually the all-star of our entire system and is the most profitable piece we...

Jun 2020
(0)
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CIO

Future Outlook

I see our satisfaction with Netsmart increasing in the next year. They are coming out with a new...

May 2020
(0)
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CIO

Implementation and Training

Organizationally, there isn’t a lot of enthusiasm for Netsmart. When we implemented, we switched...

May 2020
(0)
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CIO

Functionality and Upgrades

Netsmart is very slow in terms of innovations and fixing code problems. Their updates are poor from...

May 2020
(0)
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CIO

Functionality and Upgrades

After a lot of complaining, the vendor gave up on nickel-and-diming us. Netsmart delivers new...

May 2020
(0)
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CIO

Interfacing and Integration

myAvatar is as bidirectional as we need it to be between the inpatient and outpatient sides. There...

May 2020
(0)
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CIO

Relationship

I haven’t had any executive involvement with Netsmart. I have talked with our account sales contact,...

Jan 2020
(0)
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CIO

ROI / Cost (care and feeding)

My bosses beat me up because there needs to be some sort of savings, value, or improvement out of...

Jan 2020
(0)
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CIO

Relationship

I wouldn’t be very likely to recommend myEvolv to a peer or friend right now. I hope my satisfaction...

Jan 2020
(0)
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CIO

ROI / Cost (care and feeding)

myEvolv is still part of our long-term plans at this point, but if I had known how bad Netsmart was...

Jan 2020
(0)
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CIO

Relationship

Netsmart hasn’t kept their promises. That is one of the weakest areas I have ever seen in a vendor....

Jan 2020
(0)
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CIO

ROI / Cost (care and feeding)

Netsmart charges for every little thing. There is a really good offline version of the system that...

Jan 2020
(0)
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CIO

Service and Support

One of the bright spots of working with Netsmart is the billing person we work with. That individual...

Jan 2020
(0)
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CIO

Implementation and Training

Netsmart knows how to put a good training program together; we deliver most of the training...

Jan 2020
(0)
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CIO

Functionality and Upgrades

When we actually use the system, there is a lot less available than Netsmart promotes myEvolv to...

Jan 2020
(0)
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CIO

Sales and Contracting

We only have myEvolv integrated with one system, but it works fine. I don’t hear much from the...

Jan 2020
(0)
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CIO

Functionality and Upgrades

In myEvolv's newer version, the user interface is a lot better. The system performs better and uses...

Jan 2020
(0)
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