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Netsmart Behavioral Health Comments
Subject Expert
Commentary Summary
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User Commentary
Manager
Lessons Learned
myAvatar was here before I got here. I would probably have looked at other systems before jumping...
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Manager
Functionality and Upgrades
It requires a lot of work to input a diagnosis with the way myAvatar is set up for our specialty....
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Manager
Functionality and Upgrades
We have to use a separate reporting system called Crystal Reports because the reporting isn't there...
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Manager
Functionality and Upgrades
It is easy to view the coding and make edits in myAvatar. Everything is easy to see. I also like...
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CIO
Future Outlook
Our long-term plan is to get rid of Netsmart's solution for behavioral health. It is really a piece...
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CIO
Interfacing and Integration
Behavioral health is actually the all-star of our entire system and is the most profitable piece we...
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CIO
Future Outlook
I see our satisfaction with Netsmart increasing in the next year. They are coming out with a new...
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CIO
Implementation and Training
Organizationally, there isn’t a lot of enthusiasm for Netsmart. When we implemented, we switched...
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CIO
Functionality and Upgrades
Netsmart is very slow in terms of innovations and fixing code problems. Their updates are poor from...
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CIO
Functionality and Upgrades
After a lot of complaining, the vendor gave up on nickel-and-diming us. Netsmart delivers new...
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CIO
Interfacing and Integration
myAvatar is as bidirectional as we need it to be between the inpatient and outpatient sides. There...
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CIO
Relationship
I haven’t had any executive involvement with Netsmart. I have talked with our account sales contact,...
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CIO
ROI / Cost (care and feeding)
My bosses beat me up because there needs to be some sort of savings, value, or improvement out of...
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CIO
Relationship
I wouldn’t be very likely to recommend myEvolv to a peer or friend right now. I hope my satisfaction...
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CIO
ROI / Cost (care and feeding)
myEvolv is still part of our long-term plans at this point, but if I had known how bad Netsmart was...
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CIO
Relationship
Netsmart hasn’t kept their promises. That is one of the weakest areas I have ever seen in a vendor....
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CIO
ROI / Cost (care and feeding)
Netsmart charges for every little thing. There is a really good offline version of the system that...
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CIO
Service and Support
One of the bright spots of working with Netsmart is the billing person we work with. That individual...
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CIO
Implementation and Training
Netsmart knows how to put a good training program together; we deliver most of the training...
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CIO
Functionality and Upgrades
When we actually use the system, there is a lot less available than Netsmart promotes myEvolv to...
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CIO
Sales and Contracting
We only have myEvolv integrated with one system, but it works fine. I don’t hear much from the...
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CIO
Functionality and Upgrades
In myEvolv's newer version, the user interface is a lot better. The system performs better and uses...
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Director
ROI / Cost (care and feeding)
I would not buy myAvatar again. We are a smaller customer, so we don’t necessarily get the attention...
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Director
Relationship
There have been improvements with Netsmart in the last several months. There are new representatives...
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Director
Functionality and Upgrades
Netsmart’s upgrade process is really great. I would give Netsmart a higher rating there than I would...
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Director
Implementation and Training
During the implementation, Netsmart provided our organization with some training. They did not...
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Director
Relationship
The promotion of the product was very specifically focused on the interoperability and the billing...
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Director
Functionality and Upgrades
I have used many EHRs over the past several years, so I have a perspective on how simple or hard it...
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Director
Functionality and Upgrades
Netsmart offered some things in the contract that would help our staff members drive outcomes. Those...
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Director
Relationship
Netsmart’s services have gotten better. The issue is that I have to chase Netsmart constantly. It is...
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VP/Other Executive
Service and Support
Netsmart’s software is a bit underwhelming. It does enough, and it is serviceable in terms of...
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VP/Other Executive
Relationship
Netsmart has been partnering better with our organization, so initiatives that are coming down are...
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VP/Other Executive
Future Outlook
The biggest negative of Netsmart is that I get the sense that we aren’t big enough for them to...
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VP/Other Executive
ROI / Cost (care and feeding)
When we decided on an EMR, one of the things that we really weren’t aware of was that what we wanted...
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CEO/President
Functionality and Upgrades
We are behind on patches and enhancements for the system, and the system has been horrendous. I...
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CEO/President
Lessons Learned
We have had myAvatar for a long time, but it isn’t part of our long-term plans now because of the...
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CEO/President
Relationship
The vendor said they were doing all kinds of work with the solution that we wanted to integrate...
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CEO/President
Relationship
I would give the vendor a below-average score because the boots-on-the-ground folks are trying.
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CEO/President
Relationship
The executives are involved, but they are not very helpful. I get on the phone, go up the chain, and...
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CEO/President
Relationship
I have tried to make myAvatar worth our money. Over the years, things have been better. I have tried...
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CEO/President
Functionality and Upgrades
The vendor started to fail when they tried to fire up the whole client-alignment strategy. They had...
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CEO/President
Other Observations & Comments
We have done some things with the system by our own design that have worked for us.
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CEO/President
Relationship
There are individuals at the company that we have known over the years, so we have a few people that...
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Director
ROI / Cost (care and feeding)
The vendor has gotten better at not charging us for every little thing, but that could be because we...
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Director
Relationship
If I could give the vendor a zero for delivering new technology that meets my needs, then I would.
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Director
Relationship
The vendor doesn’t listen. They have promised us things and not delivered. I really hate to feel...
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Director
Relationship
myAvatar is a very stable platform, and that is good. The cost of changing systems is so great that...
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Director
Relationship
Netsmart has client-alignment executives that are in regular contact with us. They reach out and...
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Director
Functionality and Upgrades
We have been really satisfied with myEvolv. Sometimes when Netsmart updates the system, things break...
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Director
Relationship
One good thing that Netsmart does is fostering a strong community across the country. They really...
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Director
Service and Support
The support that we get varies depending on the issues. There are some things that get resolved...
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CIO
Functionality and Upgrades
The system could integrate better with our EMRs. It is more of a workflow thing than anything else,...
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CIO
ROI / Cost (care and feeding)
I would probably say that Netsmart doesn’t avoid charging for every little thing. They are expensive....
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CIO
Functionality and Upgrades
I think Netsmart’s system is the only choice for a large organization because the vendor offers the...
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CIO
Service and Support
We had some bad experiences with the vendor's implementation services team, and hopefully their...
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Manager
Service and Support
Netsmart is always pretty good at trying to work with all of their customers. They are always quick...
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Manager
Functionality and Upgrades
myAvatar doesn’t cover everything; we have to do some adjustments to make sure it fits our program....
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Manager
Functionality and Upgrades
We are very satisfied. myAvatar is an easy program to navigate and use. I don’t think there is...
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Manager
Service and Support
I feel like Netsmart uses their tech talk and assumes that we know everything, but they need to dumb...
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Manager
Functionality and Upgrades
Netsmart was working on some things for integration with the labs, but we are still not at 100%....
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Director
Relationship
Netsmart doesn’t keep their promises. The first promise they broke was when they did not provide our...
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Director
ROI / Cost (care and feeding)
Netsmart charges for everything. Every implementation is just a step toward another product Netsmart...
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Director
Implementation and Training
We have very limited use of the Netsmart system after the go-live because the go-live was abysmal....
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Director
Implementation and Training
I have heard from those who were here during the go-live with Netsmart that the training was not...
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Director
ROI / Cost (care and feeding)
I would tell my peers to not even look at the Netsmart system. I would tell people to not even look...
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Director
Other Observations & Comments
From my experience, I clearly see that Netsmart has taken advantage of the fact that no one else has...
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CEO/President
Service and Support
Netsmart seems to be underresourced in terms of their support. We have to wait too long. We get...
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CEO/President
Interfacing and Integration
We don't have issues with the product so much as the integration. We are doing a lot of work with...
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CEO/President
Service and Support
Netsmart has a good foundation for an EHR, and they also understand that the world has moved beyond...
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CIO
Functionality and Upgrades
myAvatar is easier to use compared to other solutions. It is an all-in-one platform.
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Director
Technology
myAvatar covers all the core functionality that we need. It may not do everything perfectly, but it...
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Director
Relationship
The user base is pretty large, so that is helpful. Netsmart facilitates communication among the user...
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Director
Service and Support
Netsmart has acquired a large number of companies, and their ability to execute has definitely...
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Director
Relationship
The executive engagement is lacking with Netsmart. We sometimes feel like there is nobody really...
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Analyst/Coordinator
Other Observations & Comments
Netsmart has a module that they generally don’t advertise, but it is very outcome oriented and does...
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Analyst/Coordinator
Sales and Contracting
We would like out contract terms to be longer. We have had the solution for a long time. There were...
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Analyst/Coordinator
Implementation and Training
The implementation was bumpy. We finally went live, but that took a long time. The implementation...
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Analyst/Coordinator
Functionality and Upgrades
There is room for improvement with the solution. We are having an issue with our state reporting...
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Analyst/Coordinator
Service and Support
We have to send major issues a lot higher to get things resolved. So if I have to send something...
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Analyst/Coordinator
Functionality and Upgrades
From what I have seen from other companies that we have talked to, I think the Netsmart solution is...
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Analyst/Coordinator
ROI / Cost (care and feeding)
Netsmart completely nickel-and-dimes like crazy; that can be rough.
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CIO
Relationship
The vendor's executive involvement is low. I have had to personally take extra steps to get in touch...
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CIO
Functionality and Upgrades
Netsmart's product is a real piece of garbage. Our long-term plan is to get rid of it, but we are...
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CIO
Functionality and Upgrades
The system has been difficult for our end users. We haven't been able to get a certain piece to work...
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Manager
Functionality and Upgrades
Things with MyAvatar are going well. The system was purchased before I arrived here. I may have...
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