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Netsmart Behavioral Health
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Subject Expert
Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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Director

Loyalty, Loyalty, Value, Value

We were forced to go with myAvatar, but if we hadn't been in that situation, we probably would have...

Sep 2023
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Director

Culture, Culture, Value, Value

Netsmart charges for everything, and I feel like we get nickel-and-dimed to death. For example, we...

Sep 2023
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(0)
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Director

Value, Value

When we went to our current version of myAvatar, we were steered wrong. For instance, we were...

Sep 2023
||
(0)
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Director

Operations, Operations

None of the people who were at Netsmart when we implemented myAvatar are still there. Even after...

Sep 2023
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Director

Value, Value

Netsmart has a lot of new products that the vendor thinks are the greatest thing since sliced bread...

Sep 2023
||
(0)
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Director

Relationship, Relationship

When we put in a ticket with Netsmart, they are pretty responsive. Or I can always meet with my...

Sep 2023
||
(0)
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Director

Product, Product, Value, Value

I would not recommend myAvatar and would tell others to go to something else. I have come to accept...

Sep 2023
||
(0)
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Director

Loyalty, Loyalty

I hope that our satisfaction with myAvatar will increase after we go to the new version, but I don’t...

Sep 2023
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(0)
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Manager

Value

Netsmart doesn’t avoid charging at all. They revel in it. They tell us that they could probably do...

Apr 2023
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(0)
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Manager

Product

There is no interoperability with anything. We have another system, and it is even older than...

Apr 2023
||
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Manager

Product

The ease of use for end users in myAvatar is bad. We needed to add a new form, but it was not really...

Apr 2023
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Manager

Product

I don't really care for Netsmart and myAvatar. Nothing is intuitive, and nothing flows. If someone...

Apr 2023
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Manager

Product

myAvatar is just terrible. I don’t like the presentation. There are several different progress note...

Apr 2023
||
(0)
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Manager

Relationship

The vendor is terrible at keeping promises. We recently needed to get an update completed, and the...

Apr 2023
||
(0)
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Manager

Operations

Nobody at our organization has anything good to say about the go-live process. There was virtually...

Apr 2023
||
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Manager

Relationship

Netsmart’s support is terrible. They do not fully resolve problems in a timely manner. The last...

Apr 2023
||
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VP/Other Executive

Product

There was supposed to be an interface between myAvatar and the system that does our labs. The...

Mar 2023
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(0)
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VP/Other Executive

Loyalty, Product

I have seen some new programs where there are a lot more phone apps and remote access things. Some...

Mar 2023
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(0)
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VP/Other Executive

Culture, Relationship

We have gone through quite a few account managers. Everybody is struggling to find staff now. I...

Mar 2023
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(0)
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VP/Other Executive

Loyalty

Netsmart is trying to get things out there. We get what we need. myAvatar is not the best technology...

Mar 2023
||
(0)
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VP/Other Executive

Culture

Netsmart talks big about some of their upcoming things, and they always push those things out a lot...

Mar 2023
||
(0)
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VP/Other Executive

Product

We are happy with myAvatar compared to other programs. The product is working and is good, but there...

Mar 2023
||
(0)
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Analyst/Coordinator

Loyalty, Relationship, Product

We tend to have issues whenever we do significant updates with myAvatar. There are some things that...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

If a smaller organization does not have a lot of clinics and a lot of providers, myAvatar might meet...

Mar 2023
||
(0)
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Analyst/Coordinator

Relationship

The vendor's responsiveness and timeliness could be better. We put in a ticket, and it goes to...

Mar 2023
||
(0)
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Analyst/Coordinator

Product

There are a couple of things in myAvatar that work okay. A key strength for myAvatar would be the...

Mar 2023
||
(0)
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Analyst/Coordinator

Loyalty

We are going to do a pilot of another product to see whether we perform better there than in...

Mar 2023
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(0)
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VP/Other Executive

Product, Value

We have quality measures that we have to measure and report on. But because we built our own...

Feb 2023
||
(0)
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CIO

Product

The Netsmart application's integrations are really good. For the most part, the user experience is...

Oct 2022
||
(0)
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CIO

Relationship

When we have issues, the vendor has experts who are prepared to respond to and fix the problem in...

Oct 2022
||
(0)
 Thank you  Helpful

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CIO

Relationship, Product, Value

My concern with Netsmart is that with the competition and the broader space, Netsmart might run into...

Oct 2022
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