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Netsmart Behavioral Health Comments
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KLAS Research Director - Tyson Blauer
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Tyson Blauer

Research Director

tyson.blauer@klasresearch.com

 
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User Commentary

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CEO/President

Netsmart has a great clinical tool, supportive leadership, and an innovative team.

Apr 2021
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CEO/President

Users need to think through their workflows for the best optimization. We are moving to the...

Apr 2021
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Manager

The communication from Netsmart could be better. I don’t feel like they disclose everything to us. I...

Apr 2021
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Manager

We have to do a lot of manual work because myAvatar doesn’t speak to our other systems. That is...

Apr 2021
(0)
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Manager

We use myAvatar in our behavioral health unit. We would drop it if we could; however, it works great...

Apr 2021
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Manager

My issues are with Netsmart. They nickel-and-dime us a lot. Everything has a fee, like an à la carte...

Apr 2021
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Manager

The product is part of our long-term plan. We have been with the vendor for many years now. I would...

Mar 2021
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Manager

We get charged for a lot, and sometimes we feel a little bit nickel-and-dimed by the vendor.

Mar 2021
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Manager

The vendor's implementations and upgrades are pretty good. Most of the issues we have are on our end....

Mar 2021
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VP/Other Executive

The executive involvement is pretty good. It has been getting better and has stayed pretty strong....

Mar 2021
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VP/Other Executive

Netsmart is being very controlling about customer interactions. Netsmart used to have connections,...

Mar 2021
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VP/Other Executive

We are going to go online with Netsmart's new web-based myAvatar product. It looks pretty promising....

Mar 2021
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VP/Other Executive

We aren't committed to Netsmart. We are going to try their new platform and see how it works, but we...

Mar 2021
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VP/Other Executive

We have been on the system for years now, so we typically don't have tier-one issues. Anything we...

Mar 2021
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VP/Other Executive

Netsmart's charging is like the charging from a restaurant if the waiter charged for everything,...

Mar 2021
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VP/Other Executive

Netsmart kind of puts the training on us. They have a train-the-trainer model, and then we can send...

Mar 2021
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VP/Other Executive

The integration is still a bigger issue than it needs to be. With most other software solutions,...

Mar 2021
(0)
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VP/Other Executive

The product functionality has actually gotten a little bit better. The vendor has released a medical...

Mar 2021
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CIO

There are only a couple of products in the market that are kind of viable for what we do, and...

Mar 2021
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CIO

The product has been working fine for the most part. We have a really large form, so the product is...

Mar 2021
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CIO

I am hoping that the next edition is going to be pretty straightforward like the last one, but it is...

Mar 2021
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CIO

The vendor is definitely nickel-and-diming us. We have a few outstanding issues. Nobody else has the...

Mar 2021
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CIO

We do all the training, and we know the product pretty well, but we don’t really get a lot of...

Mar 2021
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CIO

If the functionality worked, it would cover everything that we need. The vendor has a lot of...

Mar 2021
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CIO

Netsmart has myEvolv, and they saw a gap in telehealth solutions, so they partnered with American...

Mar 2021
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CIO

We put in a ticket, the vendor looks at it, and it gets kicked over to engineering. It is like I...

Mar 2021
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CIO

Our project manager has been proactive. If I need to reach out to my account manager, that person is...

Mar 2021
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CIO

I am optimistic. Once the vendor solves some hiccups, the tangible benefits are going to arrive in...

Mar 2021
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Director

Initially, we got somebody from Netsmart who was assigned to us and who kept regular communication....

Feb 2021
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Director

Netsmart has not kept all of their promises. There were times when Netsmart said that a certain...

Feb 2021
(0)
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Director

We have been unhappy with myAvatar for many years. We have a solid understanding that no system is...

Feb 2021
(0)
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VP/Other Executive

We have frequent executive leadership meetings with the vendor. We know the CEO, and that person has...

Feb 2021
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VP/Other Executive

Even though we have been working on some things with the vendor, the system isn't as robust as what...

Feb 2021
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VP/Other Executive

I know that the technical environment is very competitive and that people leave, but I can see the...

Feb 2021
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VP/Other Executive

The product itself would be great if the vendor could just put more resources into it. I hope that...

Feb 2021
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Manager

Things are going really well with myAvatar. There are a lot of enhancements that come with the...

Feb 2021
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Manager

There are core functions that could definitely be improved, and some things aren't working as well...

Feb 2021
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Manager

Netsmart's level-one support team stinks if we don't get the right person. We have to explain...

Feb 2021
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Manager

Netsmart is hit or miss in terms of keeping all of their promises. For example, there have been...

Feb 2021
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Manager

The implementation took way too long. There was a lot of turnover with Netsmart's consultants.

Feb 2021
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Manager

Netsmart does webinars, and they do have release notes. There is also a community portal. Netsmart...

Feb 2021
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Manager

Netsmart does release new features, but we have to pay for them. Even though we pay a lot, we pay...

Feb 2021
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Manager

The system is able to be integrated and customized. I have seen other EHRs that are not as...

Feb 2021
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VP/Other Executive

I would not buy the product again if starting over. We are part of a larger hospital, and in a...

Feb 2021
(0)
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VP/Other Executive

Anything that we ask for that is extra is going to cost us extra, even things we would think would...

Feb 2021
(0)
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VP/Other Executive

The implementation process is difficult for electronic medical records in general. This was our...

Feb 2021
(0)
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VP/Other Executive

The vendor has been ahead of the curve in many respects around integration and interoperability....

Feb 2021
(0)
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VP/Other Executive

I like the fact that the system tends to be reliable. It rarely goes down. It has been able to...

Feb 2021
(0)
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VP/Other Executive

The vendor is pretty good about getting new technology to meet our needs, but that comes at a cost....

Feb 2021
(0)
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VP/Other Executive

It takes the vendor's support people a long time to get back to us and to fix issues we identify....

Feb 2021
(0)
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VP/Other Executive

I would tell others that the system can be configured to deal with highly complex clinical and...

Feb 2021
(0)
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Director

When COVID-19 hit, the vendor had a telehealth solution, but we didn't go down that route. Prior to...

Nov 2020
(0)
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Director

The system is pretty stable, but as with any piece of technology, the system is difficult for...

Nov 2020
(0)
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Director

The vendor has been a great partner, even when we were on another one of their products. We...

Nov 2020
(0)
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Director

There aren't any major holes or things that we are missing. We are building a mobile app and looking...

Nov 2020
(0)
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CIO

The system is very expensive. The annual and recurring maintenance costs are expensive. The products...

Oct 2020
(0)
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CIO

Within the system itself, there is no good reconciliation between a discharge from an inpatient...

Oct 2020
(0)
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CIO

There are times when we open a case and Netsmart takes longer than they should to address it. There...

Oct 2020
(0)
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CIO

I would recommend Netsmart. I don't think there is a better company that could keep up with things,...

Oct 2020
(0)
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CIO

Our experience has been generally positive. Recently, Netsmart has been offering a lot of webinars...

Oct 2020
(0)
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CIO

We will go live with the vendor's Carequality interface. It will pull client data into our EHR for...

Oct 2020
(0)
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CIO

The major weakness of the product is the user experience. Doing things can be very difficult, and...

Oct 2020
(0)
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CIO

Sometimes Netsmart overpromises. For example, they will give us a date for something, and then that...

Oct 2020
(0)
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Director

I know that my boss had some meetings with some of Netsmart's senior leadership members at one time....

Oct 2020
(0)
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Director

I have found Netsmart to be one of the worst vendors I have ever worked with in my long career. They...

Oct 2020
(0)
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Director

We just found out that we are several versions behind with myAM. The only reason we found out is...

Oct 2020
(0)
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Director

Now that we have invested so much in the product, it is really hard to pull out and start all over...

Oct 2020
(0)
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Director

Netsmart absolutely does not keep their promises. I read a lot in a previous KLAS report that the...

Oct 2020
(0)
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Director

It doesn't seem like Netsmart wants to be successful. They don't seem to care. They are not there...

Oct 2020
(0)
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Director

We aren't at the point yet where we can really tell whether the new version of the product works...

Oct 2020
(0)
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Director

With myAM, we are going to have a very basic ADT interface. That is not completely built yet, but...

Oct 2020
(0)
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Director

myAM completely meets our needs. For what we are using in myAM, I think the system is fairly user...

Oct 2020
(0)
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Director

The support that we have received through the implementation team has not been good at all. It...

Oct 2020
(0)
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Director

I had an enlightening experience. I had not looked at the Netsmart KLAS reports before I got...

Oct 2020
(0)
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Director

We made our share of mistakes, but at one point, we accidently witnessed Netsmart staff members...

Oct 2020
(0)
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Director

The product is showing signs of age. It is 20 years old, and it is hard to use and maintain....

Oct 2020
(0)
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Manager

myAvatar was here before I got here. I would probably have looked at other systems before jumping...

Sep 2020
(0)
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Manager

It requires a lot of work to input a diagnosis with the way myAvatar is set up for our specialty....

Sep 2020
(0)
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Manager

We have to use a separate reporting system called Crystal Reports because the reporting isn't there...

Sep 2020
(0)
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Manager

It is easy to view the coding and make edits in myAvatar. Everything is easy to see. I also like...

Sep 2020
(0)
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CIO

Our long-term plan is to get rid of Netsmart's solution for behavioral health. It is really a piece...

Jun 2020
(0)
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CIO

Behavioral health is actually the all-star of our entire system and is the most profitable piece we...

Jun 2020
(0)
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CIO

I see our satisfaction with Netsmart increasing in the next year. They are coming out with a new...

May 2020
(0)
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CIO

Organizationally, there isn’t a lot of enthusiasm for Netsmart. When we implemented, we switched...

May 2020
(0)
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CIO

Netsmart is very slow in terms of innovations and fixing code problems. Their updates are poor from...

May 2020
(0)
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CIO

After a lot of complaining, the vendor gave up on nickel-and-diming us. Netsmart delivers new...

May 2020
(0)
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CIO

myAvatar is as bidirectional as we need it to be between the inpatient and outpatient sides. There...

May 2020
(0)
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