Netsmart Behavioral Health Commentary
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Subject Expert
Tyson Blauer
Insights Director
Commentary Summary
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User Commentary
Relationship, Product
We had some issues with the boarding of our labs and some of the interface stuff with our task...
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Loyalty
We are going to be upgrading to Netsmart's next model. It is supposed to be a whole new interface...
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Loyalty, Product
I wish there were more waiting room functionalities where patients could check themselves in and...
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Loyalty, Value
I am happy we are with Netsmart. In another healthcare organization that had a different vendor, I...
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Culture, Relationship, Value
Netsmart can keep all their promises. It was probably earlier in the EMR world for behavioral health...
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Loyalty
We are upgrading to another vendor's product. I hope that my overall satisfaction will go up because...
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Loyalty, Relationship
One of the good things that Netsmart has done is they have worked very closely and carefully with...
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Relationship, Product
I like that Netsmart kept pace with an AI behavioral health vendor that we like and that was a...
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Relationship, Product
About half the time, Netsmart says they can do something or get something integrated, and about half...
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Value
The thing that I like least about Netsmart’s business model is no matter what something is, they are...
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Product, Value
There are limitations in our quality bonus payment measures that are critical to us. There is a...
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Operations
The implementation of myAvatar wasn’t that bad. We had a few key staff members that Netsmart...
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Culture, Operations, Product
Even though myAvatar was billed as much easier, it is not that much easier. The interface is highly...
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Value
Netsmart is always pushing little components of myAvatar. They will tell us that we need this new...
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Relationship
Netsmart has some phone support, and we can put in tickets. But they are not timely with responding...
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Culture, Operations
Netsmart stays on top of the trends in the field and what people are starting to want, and they...
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Loyalty, Product
Netsmart is trying, but interoperability and integration are a huge problem for the entire health...
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Loyalty, Relationship
If we were starting over with a clean slate, we would still go the route we are going by leaving...
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Value
With Netsmart, it is definitely a nice steakhouse where we pick up the saltshaker and there is a...
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Product
The other thing that most EHRs have done is keep clinical work and monitor the clinical workflow for...
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Loyalty, Product, Value
With myAvatar, we have always struggled with the psychiatry and medical side. The system just has...
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Loyalty, Relationship
With myAvatar, billing is still difficult, and the system is definitely behind everyone else. We can...
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Culture, Relationship, Operations, Product
The Netsmart pain point that pushed everybody over the edge was that they released a patch a while...
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Product
Our experience has been a bumpy road. myAvatar is doing what we need it to do, but it takes more...
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Relationship
We have a person assigned to us by Netsmart. That person makes themself available to us. Netsmart...
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Value
Netsmart doesn't avoid charging for every little thing. We pay extra for the client portal. That is...
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Operations, Product
The ease of use of myAvatar isn't as good as what we had before. Our employees miss our old EHR. The...
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Loyalty, Operations
Whether I would recommend myAvatar depends on some things. The implementation was painful because we...
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Loyalty, Relationship
Right now, we only have two EHR options available to us because they are the only two vendors to...
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Relationship
Netsmart’s customer support is always really good. Netsmart may not always be able to do what we...
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Operations
The vendor does no ongoing training. We have to purchase it. The vendor used to have training paths...
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Product
As far as integration goes, the product fits into everything, even though it might be clunky at...
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Culture, Value
The vendor is not really up front about pricing. Everyone pays something differently. I'm not saying...
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Relationship
Netsmart has a good vision. They see upcoming trends and needs, but the challenge is sometimes they...
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Relationship
The quality of the vendor's support fluctuates. There are times when they are good with tickets, but...
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Relationship
We have talked to the vendor's executives a lot, so I'm extremely satisfied whenever we need to go...
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Product
With the product, we were expecting to get upgrades to our work. We wanted better workflows on our...
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Culture, Relationship
The vendor promises that solutions will come out, but then those solutions are not readily available...
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Value
The vendor loves to charge for every little thing. Their terms and conditions aren't that nitty...
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Product
We get what we pay for. The product is up and running, and we can prescribe stuff. I like that we...
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Relationship
Netsmart puts out too many incremental and large system changes to the point where we are unable to...
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Relationship
I like the user community with Netsmart. It is really nice to just reach out and say when we are...
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Relationship
Netsmart has some subject matter experts, but only for certain portions of the system. There isn't...
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Operations
During our implementation, we had multiple time frames, and there were different implementation...
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Culture, Value
The vendor doesn't keep all of their promises. Sometimes, they will promise certain configurations,...
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Relationship
We have a consultant from Netsmart who meets with us regularly, and they are pretty good at making...
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Operations
Netsmart will not offer any training. The IT team that manages the EHR says that the information is...
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Product
I would love to be able to bring in other data sources into the dashboards, but I can't. The...
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Relationship, Product
myAvatar just requires a very sophisticated end user. The people who have just graduated have an...
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Loyalty, Product
myAvatar is a very low-sophisticated system, which requires a higher-sophisticated end user. The...
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Product, Value
I would never buy myAvatar again. I would take a stick of dynamite and blow up the system. It uses...
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Value
My advice to other organizations considering myAvatar is to spend a little more now on a different...
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Relationship
Netsmart’s support is terrible. The average ticket time when we put in a ticket is several weeks....
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Culture, Loyalty
Netsmart struggles with meeting timelines for when things are going to be developed. Typically, we...
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Value
Netsmart charges for every little thing. Before, if there were upgrades to existing functionality...
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Product
As technology advances, there is a need to integrate products across the board, and Netsmart’s...
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Loyalty, Product
Netsmart has nice feature sets, and they have a lot of functionality. myAvatar has a lot of nice...
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Relationship
Netsmart’s current support is fantastic. And Netsmart is a good partner in terms of executive...
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Product
Though the system is highly customizable, myAvatar is not really designed to be customized....
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Loyalty, Product
As an organization, we have outgrown the capabilities of myAvatar. We find ourselves doing a lot of...
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Culture, Relationship
Netsmart has come a long way in being very transparent about what products they are working on and...
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Relationship
What we are experiencing with Netsmart is rapid growth; they are expanding in lots of different...
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