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Netsmart Behavioral Health
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Subject Expert
Tyson Blauer
Research Director
Commentary Summary
User Commentary
COO
As far as proactive service goes, Netsmart could improve their timing. They keep indicating that...
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COO
Netsmart has some training tools, but if they had more video trainings that we could use with our...
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COO
We would love to see some things enhanced in the system. The product can do a lot of things, but...
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COO
Netsmart has several things on their plate, but in terms of innovation, they are trying to stay...
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COO
Netsmart has done some really great work on setting up ways to do tracking for quality metrics. They...
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Director
Netsmart’s support people can take a while to repair an issue. If there is a problem with...
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Director
We are happy with myEvolv. There have been some bumps, but those bumps haven't stopped us from...
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Director
We have a client alignment executive, and our previous one was very good, but we got a new one who...
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Director
Netsmart fell short on a promise around a new product they released for applied behavioral health....
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Director
Netsmart charges for most of their features. There have been a few times when we have bought a new...
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VP/Other Executive
There have been workarounds and tweaks that we have had to use in myAvatar. Netsmart probably has a...
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VP/Other Executive
Of our programs, 98% do not use Netsmart’s ability to get records from other organizations. The...
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VP/Other Executive
There is an escalating sense of frustration that has been occurring independently of our choice to...
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VP/Other Executive
We have around a million dollars in quality bonus payment opportunities every year. If myAvatar had...
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VP/Other Executive
One of our biggest issues at this point is Netsmart's unwillingness to make it possible for...
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VP/Other Executive
Netsmart is very kind to us when they come and ask us how things are going. They say they are going...
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VP/Other Executive
Netsmart makes statements that sound like promises but aren’t. Saying they will look into something...
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Nurse
The decision to choose myEvolv was made on a corporate level. Corporate looked at another large...
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Nurse
We are very much still learning about the system. I am completely emerged in myEvolv with the...
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Nurse
myEvolv is really not hard to use. We are still building the system; we still go to the Netsmart...
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Nurse
My executive director has someone from Netsmart assigned to them. When there is an issue, they go to...
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Nurse
We get our money’s worth. There is so much more that myEvolv can do that we haven’t even scratched...
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Nurse
myEvolv is great for us. I wouldn’t recommend myEvolv for other aspects of what it needs to do. It...
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Nurse
There is no training from Netsmart. They trained certain people, but they only allow so many people...
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Nurse
When Netsmart implemented everything, myEvolv did not do what they said it would do. We had a lot of...
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Manager
It is very easy for us to integrate myAvatar with other systems.
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Manager
There are some processes inside of myAvatar that aren't quite antiquated but are still way too...
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CEO/President
One of the reasons we went with myEvolv was the ability to customize it better than other products....
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CEO/President
We are finally getting to where myEvolv is working. Netsmart projected a timeline of being able to...
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CEO/President
The implementation was a little bit rough. On Netsmart’s end, they have a number of different staff...
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CEO/President
Some of the staff seemed very knowledgeable in their particular area that they worked on, but then...
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CEO/President
Netsmart is switching from a classic version to a newer version that they call myEvolv NX. It seems...
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CEO/President
myEvolv is working for the most part. There are just a few things that Netsmart said it would do...
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CEO/President
I probably would buy myEvolv again, but I might go into the development differently. Netsmart missed...
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CEO/President
This initial implementation probably would have been face to face, but it all became virtual...
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CEO/President
myEvolv is a very detailed system. Once our people spend time in it and learn it, they like it. For...
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CEO/President
Netsmart is pretty much reactive. As things come up, we identify the issues, and then they respond....
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CEO/President
One of the things we did purchase was an add-on that does data analytics, and it was advertised that...
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CEO/President
Netsmart has a great clinical tool, supportive leadership, and an innovative team.
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CEO/President
Users need to think through their workflows for the best optimization. We are moving to the...
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Manager
The communication from Netsmart could be better. I don’t feel like they disclose everything to us. I...
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Manager
We have to do a lot of manual work because myAvatar doesn’t speak to our other systems. That is...
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Manager
We use myAvatar in our behavioral health unit. We would drop it if we could; however, it works great...
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Manager
My issues are with Netsmart. They nickel-and-dime us a lot. Everything has a fee, like an à la carte...
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Manager
The product is part of our long-term plan. We have been with the vendor for many years now. I would...
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Manager
We get charged for a lot, and sometimes we feel a little bit nickel-and-dimed by the vendor.
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Manager
The vendor's implementations and upgrades are pretty good. Most of the issues we have are on our end....
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VP/Other Executive
The executive involvement is pretty good. It has been getting better and has stayed pretty strong....
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VP/Other Executive
Netsmart is being very controlling about customer interactions. Netsmart used to have connections,...
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VP/Other Executive
We are going to go online with Netsmart's new web-based myAvatar product. It looks pretty promising....
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VP/Other Executive
We aren't committed to Netsmart. We are going to try their new platform and see how it works, but we...
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VP/Other Executive
We have been on the system for years now, so we typically don't have tier-one issues. Anything we...
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VP/Other Executive
Netsmart's charging is like the charging from a restaurant if the waiter charged for everything,...
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VP/Other Executive
Netsmart kind of puts the training on us. They have a train-the-trainer model, and then we can send...
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VP/Other Executive
The integration is still a bigger issue than it needs to be. With most other software solutions,...
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VP/Other Executive
The product functionality has actually gotten a little bit better. The vendor has released a medical...
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CIO
There are only a couple of products in the market that are kind of viable for what we do, and...
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CIO
The product has been working fine for the most part. We have a really large form, so the product is...
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CIO
I am hoping that the next edition is going to be pretty straightforward like the last one, but it is...
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CIO
The vendor is definitely nickel-and-diming us. We have a few outstanding issues. Nobody else has the...
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CIO
We do all the training, and we know the product pretty well, but we don’t really get a lot of...
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CIO
If the functionality worked, it would cover everything that we need. The vendor has a lot of...
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CIO
Netsmart has myEvolv, and they saw a gap in telehealth solutions, so they partnered with American...
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CIO
We put in a ticket, the vendor looks at it, and it gets kicked over to engineering. It is like I...
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CIO
Our project manager has been proactive. If I need to reach out to my account manager, that person is...
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CIO
I am optimistic. Once the vendor solves some hiccups, the tangible benefits are going to arrive in...
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Director
Initially, we got somebody from Netsmart who was assigned to us and who kept regular communication....
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Director
Netsmart has not kept all of their promises. There were times when Netsmart said that a certain...
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Director
We have been unhappy with myAvatar for many years. We have a solid understanding that no system is...
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VP/Other Executive
We have frequent executive leadership meetings with the vendor. We know the CEO, and that person has...
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VP/Other Executive
Even though we have been working on some things with the vendor, the system isn't as robust as what...
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VP/Other Executive
I know that the technical environment is very competitive and that people leave, but I can see the...
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VP/Other Executive
The product itself would be great if the vendor could just put more resources into it. I hope that...
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Manager
Things are going really well with myAvatar. There are a lot of enhancements that come with the...
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Manager
There are core functions that could definitely be improved, and some things aren't working as well...
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Manager
Netsmart's level-one support team stinks if we don't get the right person. We have to explain...
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Manager
Netsmart is hit or miss in terms of keeping all of their promises. For example, there have been...
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Manager
The implementation took way too long. There was a lot of turnover with Netsmart's consultants.
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Manager
Netsmart does webinars, and they do have release notes. There is also a community portal. Netsmart...
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Manager
Netsmart does release new features, but we have to pay for them. Even though we pay a lot, we pay...
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Manager
The system is able to be integrated and customized. I have seen other EHRs that are not as...
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VP/Other Executive
I would not buy the product again if starting over. We are part of a larger hospital, and in a...
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VP/Other Executive
Anything that we ask for that is extra is going to cost us extra, even things we would think would...
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VP/Other Executive
The implementation process is difficult for electronic medical records in general. This was our...
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VP/Other Executive
The vendor has been ahead of the curve in many respects around integration and interoperability....
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VP/Other Executive
I like the fact that the system tends to be reliable. It rarely goes down. It has been able to...
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VP/Other Executive
The vendor is pretty good about getting new technology to meet our needs, but that comes at a cost....
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VP/Other Executive
It takes the vendor's support people a long time to get back to us and to fix issues we identify....
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VP/Other Executive
I would tell others that the system can be configured to deal with highly complex clinical and...
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Director
When COVID-19 hit, the vendor had a telehealth solution, but we didn't go down that route. Prior to...
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Director
The system is pretty stable, but as with any piece of technology, the system is difficult for...
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Director
The vendor has been a great partner, even when we were on another one of their products. We...
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Director
There aren't any major holes or things that we are missing. We are building a mobile app and looking...
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CIO
The system is very expensive. The annual and recurring maintenance costs are expensive. The products...
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CIO
Within the system itself, there is no good reconciliation between a discharge from an inpatient...
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CIO
There are times when we open a case and Netsmart takes longer than they should to address it. There...
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CIO
I would recommend Netsmart. I don't think there is a better company that could keep up with things,...
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CIO
Our experience has been generally positive. Recently, Netsmart has been offering a lot of webinars...
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CIO
We will go live with the vendor's Carequality interface. It will pull client data into our EHR for...
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CIO
The major weakness of the product is the user experience. Doing things can be very difficult, and...
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CIO
Sometimes Netsmart overpromises. For example, they will give us a date for something, and then that...
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