Netsmart Behavioral Health Comments

 

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Current Time Inside Cache Tag Helper: 9/26/2020 5:52:50 AM and Model.EvProductId = 193505

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User Commentary

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Manager

Lessons Learned

myAvatar was here before I got here. I would probably have looked at other systems before jumping...

Sep 2020
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Manager

Functionality and Upgrades

It requires a lot of work to input a diagnosis with the way myAvatar is set up for our specialty....

Sep 2020
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Manager

Functionality and Upgrades

We have to use a separate reporting system called Crystal Reports because the reporting isn't there...

Sep 2020
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Manager

Functionality and Upgrades

It is easy to view the coding and make edits in myAvatar. Everything is easy to see. I also like...

Sep 2020
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CIO

Future Outlook

Our long-term plan is to get rid of Netsmart's solution for behavioral health. It is really a piece...

Jun 2020
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CIO

Interfacing and Integration

Behavioral health is actually the all-star of our entire system and is the most profitable piece we...

Jun 2020
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CIO

Future Outlook

I see our satisfaction with Netsmart increasing in the next year. They are coming out with a new...

May 2020
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CIO

Implementation and Training

Organizationally, there isn’t a lot of enthusiasm for Netsmart. When we implemented, we switched...

May 2020
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CIO

Functionality and Upgrades

Netsmart is very slow in terms of innovations and fixing code problems. Their updates are poor from...

May 2020
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CIO

Functionality and Upgrades

After a lot of complaining, the vendor gave up on nickel-and-diming us. Netsmart delivers new...

May 2020
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CIO

Interfacing and Integration

myAvatar is as bidirectional as we need it to be between the inpatient and outpatient sides. There...

May 2020
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CIO

Relationship

I haven’t had any executive involvement with Netsmart. I have talked with our account sales contact,...

Jan 2020
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CIO

ROI / Cost (care and feeding)

My bosses beat me up because there needs to be some sort of savings, value, or improvement out of...

Jan 2020
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CIO

Relationship

I wouldn’t be very likely to recommend myEvolv to a peer or friend right now. I hope my satisfaction...

Jan 2020
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CIO

ROI / Cost (care and feeding)

myEvolv is still part of our long-term plans at this point, but if I had known how bad Netsmart was...

Jan 2020
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CIO

Relationship

Netsmart hasn’t kept their promises. That is one of the weakest areas I have ever seen in a vendor....

Jan 2020
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CIO

ROI / Cost (care and feeding)

Netsmart charges for every little thing. There is a really good offline version of the system that...

Jan 2020
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CIO

Service and Support

One of the bright spots of working with Netsmart is the billing person we work with. That individual...

Jan 2020
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CIO

Implementation and Training

Netsmart knows how to put a good training program together; we deliver most of the training...

Jan 2020
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CIO

Functionality and Upgrades

When we actually use the system, there is a lot less available than Netsmart promotes myEvolv to...

Jan 2020
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CIO

Sales and Contracting

We only have myEvolv integrated with one system, but it works fine. I don’t hear much from the...

Jan 2020
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CIO

Functionality and Upgrades

In myEvolv's newer version, the user interface is a lot better. The system performs better and uses...

Jan 2020
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Director

ROI / Cost (care and feeding)

I would not buy myAvatar again. We are a smaller customer, so we don’t necessarily get the attention...

Jan 2020
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Director

Relationship

There have been improvements with Netsmart in the last several months. There are new representatives...

Jan 2020
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Director

Functionality and Upgrades

Netsmart’s upgrade process is really great. I would give Netsmart a higher rating there than I would...

Jan 2020
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Director

Implementation and Training

During the implementation, Netsmart provided our organization with some training. They did not...

Jan 2020
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Director

Relationship

The promotion of the product was very specifically focused on the interoperability and the billing...

Jan 2020
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Director

Functionality and Upgrades

I have used many EHRs over the past several years, so I have a perspective on how simple or hard it...

Jan 2020
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Director

Functionality and Upgrades

Netsmart offered some things in the contract that would help our staff members drive outcomes. Those...

Jan 2020
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Director

Relationship

Netsmart’s services have gotten better. The issue is that I have to chase Netsmart constantly. It is...

Jan 2020
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VP/Other Executive

Service and Support

Netsmart’s software is a bit underwhelming. It does enough, and it is serviceable in terms of...

Jan 2020
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VP/Other Executive

Relationship

Netsmart has been partnering better with our organization, so initiatives that are coming down are...

Jan 2020
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VP/Other Executive

Future Outlook

The biggest negative of Netsmart is that I get the sense that we aren’t big enough for them to...

Jan 2020
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VP/Other Executive

ROI / Cost (care and feeding)

When we decided on an EMR, one of the things that we really weren’t aware of was that what we wanted...

Jan 2020
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CEO/President

Functionality and Upgrades

We are behind on patches and enhancements for the system, and the system has been horrendous. I...

Jan 2020
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CEO/President

Lessons Learned

We have had myAvatar for a long time, but it isn’t part of our long-term plans now because of the...

Jan 2020
 Helpful

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CEO/President

Relationship

The vendor said they were doing all kinds of work with the solution that we wanted to integrate...

Jan 2020
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CEO/President

Relationship

I would give the vendor a below-average score because the boots-on-the-ground folks are trying.

Jan 2020
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CEO/President

Relationship

The executives are involved, but they are not very helpful. I get on the phone, go up the chain, and...

Jan 2020
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CEO/President

Relationship

I have tried to make myAvatar worth our money. Over the years, things have been better. I have tried...

Jan 2020
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CEO/President

Functionality and Upgrades

The vendor started to fail when they tried to fire up the whole client-alignment strategy. They had...

Jan 2020
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CEO/President

Other Observations & Comments

We have done some things with the system by our own design that have worked for us.

Jan 2020
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CEO/President

Relationship

There are individuals at the company that we have known over the years, so we have a few people that...

Jan 2020
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Director

ROI / Cost (care and feeding)

The vendor has gotten better at not charging us for every little thing, but that could be because we...

Jan 2020
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Director

Relationship

If I could give the vendor a zero for delivering new technology that meets my needs, then I would.

Jan 2020
 Helpful

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Director

Relationship

The vendor doesn’t listen. They have promised us things and not delivered. I really hate to feel...

Jan 2020
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Director

Relationship

myAvatar is a very stable platform, and that is good. The cost of changing systems is so great that...

Jan 2020
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Director

Relationship

Netsmart has client-alignment executives that are in regular contact with us. They reach out and...

Jan 2020
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Director

Functionality and Upgrades

We have been really satisfied with myEvolv. Sometimes when Netsmart updates the system, things break...

Jan 2020
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Director

Relationship

One good thing that Netsmart does is fostering a strong community across the country. They really...

Jan 2020
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Director

Service and Support

The support that we get varies depending on the issues. There are some things that get resolved...

Jan 2020
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CIO

Functionality and Upgrades

The system could integrate better with our EMRs. It is more of a workflow thing than anything else,...

Dec 2019
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CIO

ROI / Cost (care and feeding)

I would probably say that Netsmart doesn’t avoid charging for every little thing. They are expensive....

Dec 2019
 Helpful

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CIO

Functionality and Upgrades

I think Netsmart’s system is the only choice for a large organization because the vendor offers the...

Dec 2019
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CIO

Service and Support

We had some bad experiences with the vendor's implementation services team, and hopefully their...

Dec 2019
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Manager

Service and Support

Netsmart is always pretty good at trying to work with all of their customers. They are always quick...

Dec 2019
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Manager

Functionality and Upgrades

myAvatar doesn’t cover everything; we have to do some adjustments to make sure it fits our program....

Dec 2019
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Manager

Functionality and Upgrades

We are very satisfied. myAvatar is an easy program to navigate and use. I don’t think there is...

Dec 2019
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Manager

Service and Support

I feel like Netsmart uses their tech talk and assumes that we know everything, but they need to dumb...

Dec 2019
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Manager

Functionality and Upgrades

Netsmart was working on some things for integration with the labs, but we are still not at 100%....

Dec 2019
 Helpful

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Director

Relationship

Netsmart doesn’t keep their promises. The first promise they broke was when they did not provide our...

Dec 2019
 Helpful

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Director

ROI / Cost (care and feeding)

Netsmart charges for everything. Every implementation is just a step toward another product Netsmart...

Dec 2019
 Helpful

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Director

Implementation and Training

We have very limited use of the Netsmart system after the go-live because the go-live was abysmal....

Dec 2019
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Director

Implementation and Training

I have heard from those who were here during the go-live with Netsmart that the training was not...

Dec 2019
 Helpful

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Director

ROI / Cost (care and feeding)

I would tell my peers to not even look at the Netsmart system. I would tell people to not even look...

Dec 2019
 Helpful

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Director

Other Observations & Comments

From my experience, I clearly see that Netsmart has taken advantage of the fact that no one else has...

Dec 2019
 Helpful

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CEO/President

Service and Support

Netsmart seems to be underresourced in terms of their support. We have to wait too long. We get...

Dec 2019
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CEO/President

Interfacing and Integration

We don't have issues with the product so much as the integration. We are doing a lot of work with...

Dec 2019
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CEO/President

Service and Support

Netsmart has a good foundation for an EHR, and they also understand that the world has moved beyond...

Dec 2019
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CIO

Functionality and Upgrades

myAvatar is easier to use compared to other solutions. It is an all-in-one platform.

Dec 2019
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Director

Technology

myAvatar covers all the core functionality that we need. It may not do everything perfectly, but it...

Dec 2019
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Director

Relationship

The user base is pretty large, so that is helpful. Netsmart facilitates communication among the user...

Dec 2019
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Director

Service and Support

Netsmart has acquired a large number of companies, and their ability to execute has definitely...

Dec 2019
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Director

Relationship

The executive engagement is lacking with Netsmart. We sometimes feel like there is nobody really...

Dec 2019
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Analyst/Coordinator

Other Observations & Comments

Netsmart has a module that they generally don’t advertise, but it is very outcome oriented and does...

Nov 2019
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Analyst/Coordinator

Sales and Contracting

We would like out contract terms to be longer. We have had the solution for a long time. There were...

Nov 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

The implementation was bumpy. We finally went live, but that took a long time. The implementation...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

There is room for improvement with the solution. We are having an issue with our state reporting...

Nov 2019
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Analyst/Coordinator

Service and Support

We have to send major issues a lot higher to get things resolved. So if I have to send something...

Nov 2019
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Analyst/Coordinator

Functionality and Upgrades

From what I have seen from other companies that we have talked to, I think the Netsmart solution is...

Nov 2019
 Helpful

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Analyst/Coordinator

ROI / Cost (care and feeding)

Netsmart completely nickel-and-dimes like crazy; that can be rough.

Nov 2019
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CIO

Relationship

The vendor's executive involvement is low. I have had to personally take extra steps to get in touch...

Nov 2019
 Helpful

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CIO

Functionality and Upgrades

Netsmart's product is a real piece of garbage. Our long-term plan is to get rid of it, but we are...

Nov 2019
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CIO

Functionality and Upgrades

The system has been difficult for our end users. We haven't been able to get a certain piece to work...

Nov 2019
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Manager

Functionality and Upgrades

Things with MyAvatar are going well. The system was purchased before I arrived here. I may have...

Nov 2019