Netsmart Behavioral Health
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Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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Director

We want an all-inclusive system, but with myAvatar, we often must buy third-party products to...

May 2022
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Director

Netsmart nickel-and-dimes us to death, and they don't keep their promises around delivering modules...

May 2022
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Director

myAvatar is not super hard to use once users understand how to get around the system. Users don't...

May 2022
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VP/Other Executive

We recently converted to the web-based version of myAvatar, and all things considered, that change...

Mar 2022
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VP/Other Executive

The UI design for the web-based version of myAvatar is getting some criticism. Some of the criticism...

Mar 2022
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VP/Other Executive

I think myAvatar will be part of our long-term plans. There are a couple of other products that we...

Mar 2022
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VP/Other Executive

Years ago, Netsmart was fantastic to work with. They were so much more responsive, open to customer...

Mar 2022
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VP/Other Executive

In terms of development, Netsmart never hits their deadlines, but I would be highly impressed if any...

Mar 2022
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VP/Other Executive

Our issues with the training for the new version of myAvatar could have been helped by the vendor...

Mar 2022
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VP/Other Executive

Netsmart’s charges are like eating at a high-end steak restaurant. There is a credit card swiper...

Mar 2022
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VP/Other Executive

The big thing that Netsmart hasn’t delivered on is the platform being united, but I wasn't expecting...

Mar 2022
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VP/Other Executive

We don’t share data with external facilities as much as we should or could, but we do use myAvatar...

Mar 2022
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VP/Other Executive

Our relationship with Netsmart is going pretty well, so we haven't had to escalate things to the...

Mar 2022
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VP/Other Executive

Netsmart struggles with timelines. When they say that they will do something by a certain date, it...

Feb 2022
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VP/Other Executive

The larger the organization is, the more responsive Netsmart will be. They tend to be quite...

Feb 2022
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VP/Other Executive

The treatment plan is clunky and unwieldy, and it needs to be made more streamlined if possible. The...

Feb 2022
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VP/Other Executive

Netsmart seems to have their business model based on charging for anything that they change. It...

Feb 2022
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VP/Other Executive

Sometimes, the vendor is good about not charging us for every little thing. Other times, we get a...

Feb 2022
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VP/Other Executive

A while ago, there were some forms that the vendor said that they could put into the system....

Feb 2022
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VP/Other Executive

The system is very user friendly. I attended some training about the product, and I liked that the...

Feb 2022
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VP/Other Executive

The vendor doesn't have a ticket system or solution representatives. They are always pretty good...

Feb 2022
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VP/Other Executive

The system is great and user friendly. Our end users can easily do things in the system. Our...

Feb 2022
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VP/Other Executive

If organizations want to bridge the solution with other things, then they need to take what the...

Feb 2022
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VP/Other Executive

The vendor doesn't always keep their promises. Sometimes, they pitch new products before those...

Feb 2022
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CIO

Netsmart does a great job with implementation. The myAvatar platform, especially the hosting...

Feb 2022
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CIO

We continue to see a lot of consolidation in the industry as the need for an all-encompassing...

Feb 2022
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CIO

myAvatar meets some of the specific billing needs in our state, but I thought Netsmart would have...

Feb 2022
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CIO

Netsmart is doing a terrific job with the core need they are trying to meet. When it comes to...

Feb 2022
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Director

The vendor definitely charges for every little thing. When our state changed their reporting, there...

Feb 2022
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Director

If we could talk to a support person who knew our account, they would be able to help us navigate...

Feb 2022
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Director

The system has a lot of components, but it is difficult to know how to set it up correctly. Some of...

Feb 2022
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Director

We always struggled to find anyone who understands our practice, and when we asked questions, it was...

Feb 2022
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Director

If there were technical problems with the system, we would put in a ticket, but the process was...

Feb 2022
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Director

The vendor doesn't keep their promises. When we changed over to the new system, we couldn't get...

Feb 2022
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Analyst/Coordinator

Whenever someone purchases myAvatar from Netsmart, they get the PM bundle and the clinical bundle...

Jan 2022
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Analyst/Coordinator

When we wanted to go live with a patient portal for myAvatar, we found a huge problem within the...

Jan 2022
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Analyst/Coordinator

Once we moved some information over from our test system into our production system, we had some...

Jan 2022
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Analyst/Coordinator

There are some add-on features that just don't work that have been added to myAvatar since we went...

Jan 2022
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Analyst/Coordinator

myAvatar is lacking a little bit. It is very cumbersome and click heavy, and it is not intuitive...

Jan 2022
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Analyst/Coordinator

The clients have to create everything from scratch, and that is both a luxury and a curse. Any EHR...

Jan 2022
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Analyst/Coordinator

We are always looking for more. With Direct messaging, I want an easy way to be able to report on...

Jan 2022
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Analyst/Coordinator

Netsmart has a great vision, but they are lacking at delivering on their vision. Some of the new...

Jan 2022
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Analyst/Coordinator

With Netsmart's support for myAvatar, we have to go into their form and say that we are having a...

Jan 2022
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Analyst/Coordinator

We meet quarterly with our executive team and Netsmart's executive team. The meetings always go...

Jan 2022
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Analyst/Coordinator

With myAvatar, there are things that are lacking. The base model is okay, but there are things that...

Jan 2022
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CIO

There are constant updates with myAvatar's middleware because there are an awful lot of issues going...

Dec 2021
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CIO

When I took over, myAvatar was high on my kill list of silly things our organization had that needed...

Dec 2021
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CMO

The part about myAvatar that works well is the fact that it is fairly comfortable. We are able to...

Dec 2021
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CMO

For too long, Netsmart's approach has been to overpromise and underdeliver. myAvatar is an EMR that...

Dec 2021
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CMO

Netsmart doesn’t charge for every little thing, but they charge us for a lot. They take advantage of...

Dec 2021
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CMO

The Netsmart folks are more attentive and responsive than they used to be. There are metrics that we...

Dec 2021
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Manager

myAvatar is not great for us. myAvatar requires quite a bit of manpower on the agency's side in...

Dec 2021
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Manager

In the long term, I wouldn’t be surprised if we moved away from myAvatar. Moving away at this point...

Dec 2021
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Manager

Netsmart has a new version that was supposed to come out this year, and I am pretty sure that it...

Dec 2021
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Manager

When we were upgrading to the most recent version of myAvatar, there were a number of integrations...

Dec 2021
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Manager

We haven’t really received any training from Netsmart on an ongoing basis, but it would be great if...

Dec 2021
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Manager

myAvatar has had a hard time integrating with anything outside of labs. I haven't seen too many new...

Dec 2021
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Manager

The system is not easy to use. Knowing how to find things isn't obvious without having someone who...

Dec 2021
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Manager

The vendor's support has been pretty bad. We have had a number of tickets that have gone unresolved....

Dec 2021
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Manager

I would tell someone looking at myAvatar that it has a lot of potential functionality. It requires a...

Dec 2021
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Manager

Netsmart is slow to react. They offer us products that aren't even ready to use, and that is a...

Nov 2021
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Manager

There is a cost for anything that Netsmart does for us. I am used to our other vendor where if we...

Nov 2021
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Manager

Netsmart doesn't respond. We can put in a ticket, but unless we call them back, they just don't...

Nov 2021
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COO

As far as proactive service goes, Netsmart could improve their timing. They keep indicating that...

Oct 2021
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COO

Netsmart has some training tools, but if they had more video trainings that we could use with our...

Oct 2021
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COO

We would love to see some things enhanced in the system. The product can do a lot of things, but...

Oct 2021
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COO

Netsmart has several things on their plate, but in terms of innovation, they are trying to stay...

Oct 2021
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COO

Netsmart has done some really great work on setting up ways to do tracking for quality metrics. They...

Oct 2021
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Director

Netsmart’s support people can take a while to repair an issue. If there is a problem with...

Oct 2021
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Director

We are happy with myEvolv. There have been some bumps, but those bumps haven't stopped us from...

Oct 2021
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Director

We have a client alignment executive, and our previous one was very good, but we got a new one who...

Oct 2021
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Director

Netsmart fell short on a promise around a new product they released for applied behavioral health....

Oct 2021
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Director

Netsmart charges for most of their features. There have been a few times when we have bought a new...

Oct 2021
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VP/Other Executive

There have been workarounds and tweaks that we have had to use in myAvatar. Netsmart probably has a...

Jul 2021
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VP/Other Executive

Of our programs, 98% do not use Netsmart’s ability to get records from other organizations. The...

Jul 2021
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VP/Other Executive

There is an escalating sense of frustration that has been occurring independently of our choice to...

Jul 2021
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VP/Other Executive

We have around a million dollars in quality bonus payment opportunities every year. If myAvatar had...

Jul 2021
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VP/Other Executive

One of our biggest issues at this point is Netsmart's unwillingness to make it possible for...

Jul 2021
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VP/Other Executive

Netsmart is very kind to us when they come and ask us how things are going. They say they are going...

Jul 2021
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VP/Other Executive

Netsmart makes statements that sound like promises but aren’t. Saying they will look into something...

Jul 2021
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Nurse

The decision to choose myEvolv was made on a corporate level. Corporate looked at another large...

Jun 2021
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Nurse

We are very much still learning about the system. I am completely emerged in myEvolv with the...

Jun 2021
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Nurse

myEvolv is really not hard to use. We are still building the system; we still go to the Netsmart...

Jun 2021
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Nurse

My executive director has someone from Netsmart assigned to them. When there is an issue, they go to...

Jun 2021
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Nurse

We get our money’s worth. There is so much more that myEvolv can do that we haven’t even scratched...

Jun 2021
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Nurse

myEvolv is great for us. I wouldn’t recommend myEvolv for other aspects of what it needs to do. It...

Jun 2021
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Nurse

There is no training from Netsmart. They trained certain people, but they only allow so many people...

Jun 2021
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Nurse

When Netsmart implemented everything, myEvolv did not do what they said it would do. We had a lot of...

Jun 2021
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Manager

It is very easy for us to integrate myAvatar with other systems.

Jun 2021
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Manager

There are some processes inside of myAvatar that aren't quite antiquated but are still way too...

Jun 2021
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CEO/President

One of the reasons we went with myEvolv was the ability to customize it better than other products....

Jun 2021
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CEO/President

We are finally getting to where myEvolv is working. Netsmart projected a timeline of being able to...

Jun 2021
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CEO/President

The implementation was a little bit rough. On Netsmart’s end, they have a number of different staff...

Jun 2021
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CEO/President

Some of the staff seemed very knowledgeable in their particular area that they worked on, but then...

Jun 2021
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CEO/President

Netsmart is switching from a classic version to a newer version that they call myEvolv NX. It seems...

Jun 2021
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CEO/President

myEvolv is working for the most part. There are just a few things that Netsmart said it would do...

Jun 2021
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CEO/President

I probably would buy myEvolv again, but I might go into the development differently. Netsmart missed...

Jun 2021
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CEO/President

This initial implementation probably would have been face to face, but it all became virtual...

Jun 2021
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CEO/President

myEvolv is a very detailed system. Once our people spend time in it and learn it, they like it. For...

Jun 2021
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CEO/President

Netsmart is pretty much reactive. As things come up, we identify the issues, and then they respond....

Jun 2021
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CEO/President

One of the things we did purchase was an add-on that does data analytics, and it was advertised that...

Jun 2021
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