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Netsmart Behavioral Health
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Tyson Blauer
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KLAS Research Director - Tyson Blauer
 
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User Commentary

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CIO

Functionality and Upgrades

The Netsmart application's integrations are really good. For the most part, the user experience is...

Oct 2022
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CIO

Relationship

The processes for upgrades are well informed by Netsmart. We know what is coming, and it actually...

Oct 2022
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CIO

Service and Support

When we have issues, the vendor has experts who are prepared to respond to and fix the problem in...

Oct 2022
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CIO

Future Outlook

My concern with Netsmart is that with the competition and the broader space, Netsmart might run into...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

I like the individual control over customizing things, meeting internal workflows, and building...

Aug 2022
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VP/Other Executive

Functionality and Upgrades

The biggest pain point in myAvatar is definitely the billing process in the billing reporting piece....

Aug 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Everything that Netsmart offers is very subscription based. When they roll out new features, every...

Aug 2022
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Manager

Functionality and Upgrades

We hope we aren't staying with Netsmart because myAvatar is terrible. Our biggest pain point is...

Jun 2022
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Director

Sales and Contracting

We want an all-inclusive system, but with myAvatar, we often must buy third-party products to...

May 2022
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Director

ROI / Cost (care and feeding)

Netsmart nickel-and-dimes us to death, and they don't keep their promises around delivering modules...

May 2022
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Director

Functionality and Upgrades

myAvatar is not super hard to use once users understand how to get around the system. Users don't...

May 2022
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VP/Other Executive

Functionality and Upgrades

We recently converted to the web-based version of myAvatar, and all things considered, that change...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

The UI design for the web-based version of myAvatar is getting some criticism. Some of the criticism...

Mar 2022
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VP/Other Executive

ROI / Cost (care and feeding)

I think myAvatar will be part of our long-term plans. There are a couple of other products that we...

Mar 2022
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VP/Other Executive

Relationship

Years ago, Netsmart was fantastic to work with. They were so much more responsive, open to customer...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

In terms of development, Netsmart never hits their deadlines, but I would be highly impressed if any...

Mar 2022
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VP/Other Executive

Functionality and Upgrades

Our issues with the training for the new version of myAvatar could have been helped by the vendor...

Mar 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Netsmart’s charges are like eating at a high-end steak restaurant. There is a credit card swiper...

Mar 2022
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VP/Other Executive

Interfacing and Integration

The big thing that Netsmart hasn’t delivered on is the platform being united, but I wasn't expecting...

Mar 2022
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VP/Other Executive

Interfacing and Integration

We don’t share data with external facilities as much as we should or could, but we do use myAvatar...

Mar 2022
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VP/Other Executive

Relationship

Our relationship with Netsmart is going pretty well, so we haven't had to escalate things to the...

Mar 2022
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VP/Other Executive

Relationship

Netsmart struggles with timelines. When they say that they will do something by a certain date, it...

Feb 2022
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VP/Other Executive

Service and Support

The larger the organization is, the more responsive Netsmart will be. They tend to be quite...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

The treatment plan is clunky and unwieldy, and it needs to be made more streamlined if possible. The...

Feb 2022
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VP/Other Executive

ROI / Cost (care and feeding)

Netsmart seems to have their business model based on charging for anything that they change. It...

Feb 2022
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VP/Other Executive

Other Observations & Comments

Sometimes, the vendor is good about not charging us for every little thing. Other times, we get a...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

A while ago, there were some forms that the vendor said that they could put into the system....

Feb 2022
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VP/Other Executive

Functionality and Upgrades

The system is very user friendly. I attended some training about the product, and I liked that the...

Feb 2022
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VP/Other Executive

Relationship

The vendor doesn't have a ticket system or solution representatives. They are always pretty good...

Feb 2022
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VP/Other Executive

Functionality and Upgrades

The system is great and user friendly. Our end users can easily do things in the system. Our...

Feb 2022
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VP/Other Executive

Interfacing and Integration

If organizations want to bridge the solution with other things, then they need to take what the...

Feb 2022
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VP/Other Executive

Relationship

The vendor doesn't always keep their promises. Sometimes, they pitch new products before those...

Feb 2022
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CIO

Functionality and Upgrades

Netsmart does a great job with implementation. The myAvatar platform, especially the hosting...

Feb 2022
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CIO

Other Observations & Comments

We continue to see a lot of consolidation in the industry as the need for an all-encompassing...

Feb 2022
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CIO

Functionality and Upgrades

myAvatar meets some of the specific billing needs in our state, but I thought Netsmart would have...

Feb 2022
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CIO

Interfacing and Integration

Netsmart is doing a terrific job with the core need they are trying to meet. When it comes to...

Feb 2022
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Director

ROI / Cost (care and feeding)

The vendor definitely charges for every little thing. When our state changed their reporting, there...

Feb 2022
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Director

Service and Support

If we could talk to a support person who knew our account, they would be able to help us navigate...

Feb 2022
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Director

Service and Support

The system has a lot of components, but it is difficult to know how to set it up correctly. Some of...

Feb 2022
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Director

Service and Support

We always struggled to find anyone who understands our practice, and when we asked questions, it was...

Feb 2022
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Director

Service and Support

If there were technical problems with the system, we would put in a ticket, but the process was...

Feb 2022
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Director

Service and Support

The vendor doesn't keep their promises. When we changed over to the new system, we couldn't get...

Feb 2022
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(0)
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Analyst/Coordinator

Sales and Contracting

Whenever someone purchases myAvatar from Netsmart, they get the PM bundle and the clinical bundle...

Jan 2022
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Analyst/Coordinator

Technology

When we wanted to go live with a patient portal for myAvatar, we found a huge problem within the...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

Once we moved some information over from our test system into our production system, we had some...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

There are some add-on features that just don't work that have been added to myAvatar since we went...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

myAvatar is lacking a little bit. It is very cumbersome and click heavy, and it is not intuitive...

Jan 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

The clients have to create everything from scratch, and that is both a luxury and a curse. Any EHR...

Jan 2022
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Analyst/Coordinator

Functionality and Upgrades

We are always looking for more. With Direct messaging, I want an easy way to be able to report on...

Jan 2022
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(0)
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Analyst/Coordinator

Technology

Netsmart has a great vision, but they are lacking at delivering on their vision. Some of the new...

Jan 2022
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Analyst/Coordinator

Service and Support

With Netsmart's support for myAvatar, we have to go into their form and say that we are having a...

Jan 2022
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Analyst/Coordinator

Relationship

We meet quarterly with our executive team and Netsmart's executive team. The meetings always go...

Jan 2022
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(0)
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Analyst/Coordinator

Functionality and Upgrades

With myAvatar, there are things that are lacking. The base model is okay, but there are things that...

Jan 2022
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CIO

Implementation and Training

There are constant updates with myAvatar's middleware because there are an awful lot of issues going...

Dec 2021
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CIO

ROI / Cost (care and feeding)

When I took over, myAvatar was high on my kill list of silly things our organization had that needed...

Dec 2021
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CMO

Interfacing and Integration

The part about myAvatar that works well is the fact that it is fairly comfortable. We are able to...

Dec 2021
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CMO

Functionality and Upgrades

For too long, Netsmart's approach has been to overpromise and underdeliver. myAvatar is an EMR that...

Dec 2021
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(0)
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CMO

ROI / Cost (care and feeding)

Netsmart doesn’t charge for every little thing, but they charge us for a lot. They take advantage of...

Dec 2021
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(0)
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CMO

Relationship

The Netsmart folks are more attentive and responsive than they used to be. There are metrics that we...

Dec 2021
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