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User Commentary
Loyalty, Loyalty, Value, Value
We were forced to go with myAvatar, but if we hadn't been in that situation, we probably would have...
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Culture, Culture, Value, Value
Netsmart charges for everything, and I feel like we get nickel-and-dimed to death. For example, we...
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Value, Value
When we went to our current version of myAvatar, we were steered wrong. For instance, we were...
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Operations, Operations
None of the people who were at Netsmart when we implemented myAvatar are still there. Even after...
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Value, Value
Netsmart has a lot of new products that the vendor thinks are the greatest thing since sliced bread...
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Relationship, Relationship
When we put in a ticket with Netsmart, they are pretty responsive. Or I can always meet with my...
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Product, Product, Value, Value
I would not recommend myAvatar and would tell others to go to something else. I have come to accept...
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Loyalty, Loyalty
I hope that our satisfaction with myAvatar will increase after we go to the new version, but I don’t...
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Value
Netsmart doesn’t avoid charging at all. They revel in it. They tell us that they could probably do...
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Product
There is no interoperability with anything. We have another system, and it is even older than...
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Product
The ease of use for end users in myAvatar is bad. We needed to add a new form, but it was not really...
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Product
I don't really care for Netsmart and myAvatar. Nothing is intuitive, and nothing flows. If someone...
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Product
myAvatar is just terrible. I don’t like the presentation. There are several different progress note...
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Relationship
The vendor is terrible at keeping promises. We recently needed to get an update completed, and the...
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Operations
Nobody at our organization has anything good to say about the go-live process. There was virtually...
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Relationship
Netsmart’s support is terrible. They do not fully resolve problems in a timely manner. The last...
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Product
There was supposed to be an interface between myAvatar and the system that does our labs. The...
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Loyalty, Product
I have seen some new programs where there are a lot more phone apps and remote access things. Some...
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Culture, Relationship
We have gone through quite a few account managers. Everybody is struggling to find staff now. I...
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Loyalty
Netsmart is trying to get things out there. We get what we need. myAvatar is not the best technology...
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Culture
Netsmart talks big about some of their upcoming things, and they always push those things out a lot...
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Product
We are happy with myAvatar compared to other programs. The product is working and is good, but there...
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Loyalty, Relationship, Product
We tend to have issues whenever we do significant updates with myAvatar. There are some things that...
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Product
If a smaller organization does not have a lot of clinics and a lot of providers, myAvatar might meet...
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Relationship
The vendor's responsiveness and timeliness could be better. We put in a ticket, and it goes to...
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Product
There are a couple of things in myAvatar that work okay. A key strength for myAvatar would be the...
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Loyalty
We are going to do a pilot of another product to see whether we perform better there than in...
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Product, Value
We have quality measures that we have to measure and report on. But because we built our own...
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Product
The Netsmart application's integrations are really good. For the most part, the user experience is...
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Relationship
When we have issues, the vendor has experts who are prepared to respond to and fix the problem in...
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Relationship, Product, Value
My concern with Netsmart is that with the competition and the broader space, Netsmart might run into...
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