Netsmart Behavioral Health Commentary
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Subject Expert
Tyson Blauer
Research Director
KLAS Research Director - Tyson Blauer
 
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User Commentary

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CEO/President

Product

Our experience has been a bumpy road. myAvatar is doing what we need it to do, but it takes more...

May 2024
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CEO/President

Relationship

We have a person assigned to us by Netsmart. That person makes themself available to us. Netsmart...

May 2024
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CEO/President

Value

Netsmart doesn't avoid charging for every little thing. We pay extra for the client portal. That is...

May 2024
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CEO/President

Operations, Product

The ease of use of myAvatar isn't as good as what we had before. Our employees miss our old EHR. The...

May 2024
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CEO/President

Loyalty, Operations

Whether I would recommend myAvatar depends on some things. The implementation was painful because we...

May 2024
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CEO/President

Loyalty, Relationship

Right now, we only have two EHR options available to us because they are the only two vendors to...

May 2024
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CIO

Relationship

Netsmart’s customer support is always really good. Netsmart may not always be able to do what we...

May 2024
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Director

Operations

The vendor does no ongoing training. We have to purchase it. The vendor used to have training paths...

Mar 2024
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Director

Product

As far as integration goes, the product fits into everything, even though it might be clunky at...

Mar 2024
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Director

Culture, Value

The vendor is not really up front about pricing. Everyone pays something differently. I'm not saying...

Mar 2024
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Director

Relationship

Netsmart has a good vision. They see upcoming trends and needs, but the challenge is sometimes they...

Mar 2024
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Director

Relationship

The quality of the vendor's support fluctuates. There are times when they are good with tickets, but...

Mar 2024
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Director

Relationship

We have talked to the vendor's executives a lot, so I'm extremely satisfied whenever we need to go...

Mar 2024
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Director

Product

With the product, we were expecting to get upgrades to our work. We wanted better workflows on our...

Mar 2024
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Director

Culture, Relationship

The vendor promises that solutions will come out, but then those solutions are not readily available...

Mar 2024
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Director

Value

The vendor loves to charge for every little thing. Their terms and conditions aren't that nitty...

Mar 2024
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Director

Product

We get what we pay for. The product is up and running, and we can prescribe stuff. I like that we...

Mar 2024
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Director

Relationship

Netsmart puts out too many incremental and large system changes to the point where we are unable to...

Mar 2024
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Director

Relationship

I like the user community with Netsmart. It is really nice to just reach out and say when we are...

Mar 2024
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CEO/President

Relationship

Netsmart has some subject matter experts, but only for certain portions of the system. There isn't...

Feb 2024
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CEO/President

Operations

During our implementation, we had multiple time frames, and there were different implementation...

Feb 2024
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CEO/President

Culture, Value

The vendor doesn't keep all of their promises. Sometimes, they will promise certain configurations,...

Feb 2024
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CEO/President

Relationship

We have a consultant from Netsmart who meets with us regularly, and they are pretty good at making...

Feb 2024
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VP/Other Executive

Operations

Netsmart will not offer any training. The IT team that manages the EHR says that the information is...

Jan 2024
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VP/Other Executive

Product

I would love to be able to bring in other data sources into the dashboards, but I can't. The...

Jan 2024
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VP/Other Executive

Relationship, Product

myAvatar just requires a very sophisticated end user. The people who have just graduated have an...

Jan 2024
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VP/Other Executive

Loyalty, Product

myAvatar is a very low-sophisticated system, which requires a higher-sophisticated end user. The...

Jan 2024
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VP/Other Executive

Product, Value

I would never buy myAvatar again. I would take a stick of dynamite and blow up the system. It uses...

Jan 2024
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VP/Other Executive

Value

My advice to other organizations considering myAvatar is to spend a little more now on a different...

Jan 2024
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VP/Other Executive

Relationship

Netsmart’s support is terrible. The average ticket time when we put in a ticket is several weeks....

Jan 2024
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VP/Other Executive

Culture, Loyalty

Netsmart struggles with meeting timelines for when things are going to be developed. Typically, we...

Dec 2023
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VP/Other Executive

Value

Netsmart charges for every little thing. Before, if there were upgrades to existing functionality...

Dec 2023
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VP/Other Executive

Product

As technology advances, there is a need to integrate products across the board, and Netsmart’s...

Dec 2023
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VP/Other Executive

Loyalty, Product

Netsmart has nice feature sets, and they have a lot of functionality. myAvatar has a lot of nice...

Dec 2023
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VP/Other Executive

Relationship

Netsmart’s current support is fantastic. And Netsmart is a good partner in terms of executive...

Dec 2023
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VP/Other Executive

Product

Though the system is highly customizable, myAvatar is not really designed to be customized....

Dec 2023
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VP/Other Executive

Loyalty, Product

As an organization, we have outgrown the capabilities of myAvatar. We find ourselves doing a lot of...

Dec 2023
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VP/Other Executive

Culture, Relationship

Netsmart has come a long way in being very transparent about what products they are working on and...

Dec 2023
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VP/Other Executive

Relationship

What we are experiencing with Netsmart is rapid growth; they are expanding in lots of different...

Dec 2023
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VP/Other Executive

Culture, Product

myAvatar's technology is good, but the product doesn't function the way the vendor promised it...

Dec 2023
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VP/Other Executive

Value

myAvatar charges us for every help desk ticket, but they require multiple tickets for the same...

Dec 2023
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VP/Other Executive

Relationship, Operations

There isn't any training for the system. Some of the vendor's support is very good, and some issues...

Dec 2023
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Director

Relationship, Operations

Netsmart pumps upgrades out faster than we can enable them, so I think they are doing a good job of...

Dec 2023
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Director

Product

Netsmart’s behavioral health package lacks end-user experience doing behavioral health. There are a...

Dec 2023
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Director

Culture, Product

Netsmart is a solid B in terms of their product working as promoted, maybe a B-. I guess it depends...

Dec 2023
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Director

Culture, Value

If we strictly go by what Netsmart promises, they do keep promises. What they actually write down,...

Dec 2023
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CEO/President

Culture

A lot of vendors promise more than they deliver, and they all have pros and cons. The entire...

Nov 2023
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CEO/President

Culture, Relationship

Promises come with a different level of commitment. If Netsmart promises us something, they...

Nov 2023
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CEO/President

Value

Netsmart will work with us to swap budget areas where we are underspending with budget areas where...

Nov 2023
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CEO/President

Product

What Netsmart says the product does doesn't translate well to what it actually does. The reason for...

Nov 2023
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CEO/President

Relationship, Product

We work with our local public organizations, and many of our clients go back and forth. When we send...

Nov 2023
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CEO/President

Relationship, Operations, Product

It is probably not fiscally advantageous to Netsmart to spend more time on the day-to-day operations...

Nov 2023
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CEO/President

Relationship

Our relationship with Netsmart is outstanding to the level that I have an executive’s cell phone...

Nov 2023
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CEO/President

Relationship, Product

Netsmart does a good job of staying attuned to what is happening in the industry. Everybody wants...

Nov 2023
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CEO/President

Product

Everybody wants fewer clicks. Everybody wants something that will drive, and we may get there....

Nov 2023
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CEO/President

Relationship

If we reach out to the help desk people, we pretty much instantly get help from Netsmart. We almost...

Nov 2023
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CIO

Product

From a documentation standpoint, our clinicians enjoy using the system. We don't have any major...

Oct 2023
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Director

Culture, Relationship

Netsmart never meets their road map dates. They said they were releasing something in 2022, and we...

Sep 2023
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Director

Value

Compared to the cost of other systems today, myEvolv wasn't that expensive. We got in early. I know...

Sep 2023
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Director

Loyalty, Product

There is only really one other competitor in the market that even has a comparable solution, and...

Sep 2023
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Director

Operations, Value

We implemented the system a long time ago. We paid for a consulting service on top of our...

Sep 2023
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Director

Product

I think people who use the product regularly would give it a decent score for the ease of use. We...

Sep 2023
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Director

Operations

We don't really use training from Netsmart. They have a library of trainings, but we haven't used it...

Sep 2023
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Director

Relationship

There can be bugs. That is kind of expected. But when we upgrade the system and fix something,...

Sep 2023
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Director

Product, Value

myEvolv is a pretty robust system. We have multiple funders and funder models, and we provide...

Sep 2023
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Director

Relationship

It is very difficult to get timely resolutions for more complex issues. An issue could go on for...

Sep 2023
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Director

Relationship

There are definitely people who are willing to help us from Netsmart. We have a customer...

Sep 2023
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Director

Product

We have not really done a lot of integrations. Netsmart claims to have more APIs available today,...

Sep 2023
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Director

Loyalty, Loyalty, Value, Value

We were forced to go with myAvatar, but if we hadn't been in that situation, we probably would have...

Sep 2023
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Director

Culture, Culture, Value, Value

Netsmart charges for everything, and I feel like we get nickel-and-dimed to death. For example, we...

Sep 2023
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Director

Value, Value

When we went to our current version of myAvatar, we were steered wrong. For instance, we were...

Sep 2023
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Director

Operations, Operations

None of the people who were at Netsmart when we implemented myAvatar are still there. Even after...

Sep 2023
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Director

Value, Value

Netsmart has a lot of new products that the vendor thinks are the greatest thing since sliced bread...

Sep 2023
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Director

Relationship, Relationship

When we put in a ticket with Netsmart, they are pretty responsive. Or I can always meet with my...

Sep 2023
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Director

Product, Product, Value, Value

I would not recommend myAvatar and would tell others to go to something else. I have come to accept...

Sep 2023
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Director

Loyalty, Loyalty

I hope that our satisfaction with myAvatar will increase after we go to the new version, but I don’t...

Sep 2023
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