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Netsmart Behavioral Health Comments
Filtered view: All
Subject Expert
Commentary Summary
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User Commentary
Director
Relationship
When COVID-19 hit, the vendor had a telehealth solution, but we didn't go down that route. Prior to...
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Director
Functionality and Upgrades
The system is pretty stable, but as with any piece of technology, the system is difficult for...
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Director
Relationship
The vendor has been a great partner, even when we were on another one of their products. We...
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Director
Functionality and Upgrades
There aren't any major holes or things that we are missing. We are building a mobile app and looking...
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CIO
ROI / Cost (care and feeding)
The system is very expensive. The annual and recurring maintenance costs are expensive. The products...
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CIO
Functionality and Upgrades
Within the system itself, there is no good reconciliation between a discharge from an inpatient...
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CIO
Service and Support
There are times when we open a case and Netsmart takes longer than they should to address it. There...
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CIO
Lessons Learned
I would recommend Netsmart. I don't think there is a better company that could keep up with things,...
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CIO
Service and Support
Our experience has been generally positive. Recently, Netsmart has been offering a lot of webinars...
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CIO
Future Outlook
We will go live with the vendor's Carequality interface. It will pull client data into our EHR for...
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CIO
Future Outlook
The major weakness of the product is the user experience. Doing things can be very difficult, and...
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CIO
Implementation and Training
Sometimes Netsmart overpromises. For example, they will give us a date for something, and then that...
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Director
Other Observations & Comments
I know that my boss had some meetings with some of Netsmart's senior leadership members at one time....
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Director
Service and Support
I have found Netsmart to be one of the worst vendors I have ever worked with in my long career. They...
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Director
Service and Support
We just found out that we are several versions behind with myAM. The only reason we found out is...
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Director
Functionality and Upgrades
Now that we have invested so much in the product, it is really hard to pull out and start all over...
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Director
ROI / Cost (care and feeding)
Netsmart absolutely does not keep their promises. I read a lot in a previous KLAS report that the...
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Director
Relationship
It doesn't seem like Netsmart wants to be successful. They don't seem to care. They are not there...
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Director
Service and Support
We aren't at the point yet where we can really tell whether the new version of the product works...
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Director
Future Outlook
With myAM, we are going to have a very basic ADT interface. That is not completely built yet, but...
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Director
Functionality and Upgrades
myAM completely meets our needs. For what we are using in myAM, I think the system is fairly user...
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Director
Service and Support
The support that we have received through the implementation team has not been good at all. It...
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Director
Other Observations & Comments
I had an enlightening experience. I had not looked at the Netsmart KLAS reports before I got...
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Director
Relationship
We made our share of mistakes, but at one point, we accidently witnessed Netsmart staff members...
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Director
Technology
The product is showing signs of age. It is 20 years old, and it is hard to use and maintain....
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Manager
Lessons Learned
myAvatar was here before I got here. I would probably have looked at other systems before jumping...
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Manager
Functionality and Upgrades
It requires a lot of work to input a diagnosis with the way myAvatar is set up for our specialty....
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Manager
Functionality and Upgrades
We have to use a separate reporting system called Crystal Reports because the reporting isn't there...
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Manager
Functionality and Upgrades
It is easy to view the coding and make edits in myAvatar. Everything is easy to see. I also like...
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CIO
Future Outlook
Our long-term plan is to get rid of Netsmart's solution for behavioral health. It is really a piece...
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CIO
Interfacing and Integration
Behavioral health is actually the all-star of our entire system and is the most profitable piece we...
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CIO
Future Outlook
I see our satisfaction with Netsmart increasing in the next year. They are coming out with a new...
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CIO
Implementation and Training
Organizationally, there isn’t a lot of enthusiasm for Netsmart. When we implemented, we switched...
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CIO
Functionality and Upgrades
Netsmart is very slow in terms of innovations and fixing code problems. Their updates are poor from...
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CIO
Functionality and Upgrades
After a lot of complaining, the vendor gave up on nickel-and-diming us. Netsmart delivers new...
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CIO
Interfacing and Integration
myAvatar is as bidirectional as we need it to be between the inpatient and outpatient sides. There...
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CIO
Relationship
I haven’t had any executive involvement with Netsmart. I have talked with our account sales contact,...
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CIO
ROI / Cost (care and feeding)
My bosses beat me up because there needs to be some sort of savings, value, or improvement out of...
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CIO
Relationship
I wouldn’t be very likely to recommend myEvolv to a peer or friend right now. I hope my satisfaction...
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CIO
ROI / Cost (care and feeding)
myEvolv is still part of our long-term plans at this point, but if I had known how bad Netsmart was...
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CIO
Relationship
Netsmart hasn’t kept their promises. That is one of the weakest areas I have ever seen in a vendor....
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CIO
ROI / Cost (care and feeding)
Netsmart charges for every little thing. There is a really good offline version of the system that...
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CIO
Service and Support
One of the bright spots of working with Netsmart is the billing person we work with. That individual...
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CIO
Implementation and Training
Netsmart knows how to put a good training program together; we deliver most of the training...
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CIO
Functionality and Upgrades
When we actually use the system, there is a lot less available than Netsmart promotes myEvolv to...
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CIO
Sales and Contracting
We only have myEvolv integrated with one system, but it works fine. I don’t hear much from the...
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CIO
Functionality and Upgrades
In myEvolv's newer version, the user interface is a lot better. The system performs better and uses...
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