Netsmart Behavioral Health Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Operations, Product
Netsmart has a playbook, and it is a nightmare. That playbook isn't comprehensive, and it makes...
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Operations, Product
Our end users are struggling with the system. Netsmart got rid of its chart view, and it is a...
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Loyalty, Product, Value
With myAvatar, we have dashboards that are connected to our database, but we built them. If someone...
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Operations
During our upgrade, Netsmart wasn't very professional with their calls, and we expected some...
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Operations
Netsmart's training is awful. The people who do their training should know what they are doing.
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Relationship
Netsmart has some good people. Our account manager and one of our service managers are a lot more...
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Culture, Value
Netsmart promised that myAvatar wouldn't be worse for us, and that has kind of been true. The vendor...
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Product
I like that myAvatar is web based. It is definitely fast, and I like that we are no longer using...
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Value
myAvatar is expensive. If my team wasn't doing the work ourselves, it would cost a lot of money for...
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Relationship, Operations, Value
The product support is very limited. There is an expectation for everyone using the system to be a...
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Product
myAvatar doesn't easily play with third-party applications. Over the years, we have struggled to get...
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Relationship
Netsmart has big ideas, but those ideas aren't always fully executed. The vendor may deliver a...
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Relationship
Our region has always had a strong relationship with Netsmart. They help us meet specific regional...
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Value
Every new thing that Netsmart rolls out is an add-on feature that we have to pay for. They aren't...
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Product
I don't like Netsmart’s interoperability. We should be able to send and receive secure messages with...
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Product
Like all EHR vendors, myAvatar has its pros and cons. It meets a lot of our needs, and there are a...
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Relationship
There hasn't been an instance where we have reached out to Netsmart and not gotten a response. They...
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Relationship
Netsmart is equipped to just provide a system. Our organization is so invested with this system at...
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Value
With Netsmart, we are definitely nickel-and-dimed. Anytime a change is requested, we are always told...
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Culture, Relationship, Value
We have so many services within the department that are moving to myAvatar that it isn't going to be...
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Product
We are using two separate programs for all our contracts, and that is pretty silly. We don't just...
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Product
I would never go with myAvatar again. It is not an easy system to navigate for pulling reports, and...
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Operations
Netsmart doesn’t do a good job of training. We have to do a lot of trial and error on our end to...
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Product
I am having a hard time thinking of anything that myAvatar does well. We use it because it is the...
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Relationship, Operations
One of the keys to our success with Netsmart is that we have a dedicated project manager to the EHR...
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Relationship, Product
Things are better for us now than they were a year ago. The upgrade to the NX version helped, and I...
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Product, Value
Netsmart comes out with a lot of new technology, but we are not always in a position to take it....
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Loyalty
If we were to start again today, Netsmart would be in the running, but we would also want to look at...
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Loyalty, Product
We are on Netsmart's NX version of myAvatar, and that is what I would recommend anybody considering...
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Product
I have plenty of wish-list items for myAvatar. The system doesn't work perfectly. People are asking...
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Value
With myAvatar, I want all the features to be all in one. Instead, they are à la carte, and we pay...
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Relationship, Operations
Netsmart keeps their promises the majority of the time. They are pretty good at coming on board and...
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Relationship
We have gotten a lot of lip service when we bring our frustrations to Netsmart, and they can't...
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Product
myAvatar is about as immature of an EMR as I have ever seen, and I run them all. The first time we...
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Relationship, Product
We had some issues with the boarding of our labs and some of the interface stuff with our task...
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Loyalty
We are going to be upgrading to Netsmart's next model. It is supposed to be a whole new interface...
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Loyalty, Product
I wish there were more waiting room functionalities where patients could check themselves in and...
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Loyalty, Value
I am happy we are with Netsmart. In another healthcare organization that had a different vendor, I...
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Culture, Relationship, Value
Netsmart can keep all their promises. It was probably earlier in the EMR world for behavioral health...
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Loyalty
We are upgrading to another vendor's product. I hope that my overall satisfaction will go up because...
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Loyalty, Relationship
One of the good things that Netsmart has done is they have worked very closely and carefully with...
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Relationship, Product
I like that Netsmart kept pace with an AI behavioral health vendor that we like and that was a...
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Relationship, Product
About half the time, Netsmart says they can do something or get something integrated, and about half...
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Value
The thing that I like least about Netsmart’s business model is no matter what something is, they are...
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Product, Value
There are limitations in our quality bonus payment measures that are critical to us. There is a...
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Operations
The implementation of myAvatar wasn’t that bad. We had a few key staff members that Netsmart...
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Culture, Operations, Product
Even though myAvatar was billed as much easier, it is not that much easier. The interface is highly...
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Value
Netsmart is always pushing little components of myAvatar. They will tell us that we need this new...
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Relationship
Netsmart has some phone support, and we can put in tickets. But they are not timely with responding...
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Culture, Operations
Netsmart stays on top of the trends in the field and what people are starting to want, and they...
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Loyalty, Product
Netsmart is trying, but interoperability and integration are a huge problem for the entire health...
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Loyalty, Relationship
If we were starting over with a clean slate, we would still go the route we are going by leaving...
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Value
With Netsmart, it is definitely a nice steakhouse where we pick up the saltshaker and there is a...
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Product
The other thing that most EHRs have done is keep clinical work and monitor the clinical workflow for...
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Loyalty, Product, Value
With myAvatar, we have always struggled with the psychiatry and medical side. The system just has...
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Loyalty, Relationship
With myAvatar, billing is still difficult, and the system is definitely behind everyone else. We can...
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Culture, Relationship, Operations, Product
The Netsmart pain point that pushed everybody over the edge was that they released a patch a while...
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Product
Our experience has been a bumpy road. myAvatar is doing what we need it to do, but it takes more...
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Relationship
We have a person assigned to us by Netsmart. That person makes themself available to us. Netsmart...
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Value
Netsmart doesn't avoid charging for every little thing. We pay extra for the client portal. That is...
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Operations, Product
The ease of use of myAvatar isn't as good as what we had before. Our employees miss our old EHR. The...
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Loyalty, Operations
Whether I would recommend myAvatar depends on some things. The implementation was painful because we...
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Loyalty, Relationship
Right now, we only have two EHR options available to us because they are the only two vendors to...
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Relationship
Netsmart’s customer support is always really good. Netsmart may not always be able to do what we...
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