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User Commentary
Operations
The vendor does no ongoing training. We have to purchase it. The vendor used to have training paths...
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Product
As far as integration goes, the product fits into everything, even though it might be clunky at...
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Culture, Value
The vendor is not really up front about pricing. Everyone pays something differently. I'm not saying...
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Relationship
Netsmart has a good vision. They see upcoming trends and needs, but the challenge is sometimes they...
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Relationship
The quality of the vendor's support fluctuates. There are times when they are good with tickets, but...
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Relationship
We have talked to the vendor's executives a lot, so I'm extremely satisfied whenever we need to go...
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Product
With the product, we were expecting to get upgrades to our work. We wanted better workflows on our...
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Culture, Relationship
The vendor promises that solutions will come out, but then those solutions are not readily available...
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Value
The vendor loves to charge for every little thing. Their terms and conditions aren't that nitty...
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Product
We get what we pay for. The product is up and running, and we can prescribe stuff. I like that we...
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Relationship
Netsmart puts out too many incremental and large system changes to the point where we are unable to...
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Relationship
I like the user community with Netsmart. It is really nice to just reach out and say when we are...
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Relationship
Netsmart has some subject matter experts, but only for certain portions of the system. There isn't...
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Operations
During our implementation, we had multiple time frames, and there were different implementation...
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Culture, Value
The vendor doesn't keep all of their promises. Sometimes, they will promise certain configurations,...
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Relationship
We have a consultant from Netsmart who meets with us regularly, and they are pretty good at making...
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Operations
Netsmart will not offer any training. The IT team that manages the EHR says that the information is...
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Product
I would love to be able to bring in other data sources into the dashboards, but I can't. The...
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Relationship, Product
myAvatar just requires a very sophisticated end user. The people who have just graduated have an...
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Loyalty, Product
myAvatar is a very low-sophisticated system, which requires a higher-sophisticated end user. The...
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Product, Value
I would never buy myAvatar again. I would take a stick of dynamite and blow up the system. It uses...
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Value
My advice to other organizations considering myAvatar is to spend a little more now on a different...
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Relationship
Netsmart’s support is terrible. The average ticket time when we put in a ticket is several weeks....
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Culture, Loyalty
Netsmart struggles with meeting timelines for when things are going to be developed. Typically, we...
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Value
Netsmart charges for every little thing. Before, if there were upgrades to existing functionality...
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Product
As technology advances, there is a need to integrate products across the board, and Netsmart’s...
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Loyalty, Product
Netsmart has nice feature sets, and they have a lot of functionality. myAvatar has a lot of nice...
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Relationship
Netsmart’s current support is fantastic. And Netsmart is a good partner in terms of executive...
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Product
Though the system is highly customizable, myAvatar is not really designed to be customized....
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Loyalty, Product
As an organization, we have outgrown the capabilities of myAvatar. We find ourselves doing a lot of...
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Culture, Relationship
Netsmart has come a long way in being very transparent about what products they are working on and...
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Relationship
What we are experiencing with Netsmart is rapid growth; they are expanding in lots of different...
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Culture, Product
myAvatar's technology is good, but the product doesn't function the way the vendor promised it...
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Value
myAvatar charges us for every help desk ticket, but they require multiple tickets for the same...
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Relationship, Operations
There isn't any training for the system. Some of the vendor's support is very good, and some issues...
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Relationship, Operations
Netsmart pumps upgrades out faster than we can enable them, so I think they are doing a good job of...
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Product
Netsmart’s behavioral health package lacks end-user experience doing behavioral health. There are a...
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Culture, Product
Netsmart is a solid B in terms of their product working as promoted, maybe a B-. I guess it depends...
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Culture, Value
If we strictly go by what Netsmart promises, they do keep promises. What they actually write down,...
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Culture
A lot of vendors promise more than they deliver, and they all have pros and cons. The entire...
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Culture, Relationship
Promises come with a different level of commitment. If Netsmart promises us something, they...
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Value
Netsmart will work with us to swap budget areas where we are underspending with budget areas where...
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Product
What Netsmart says the product does doesn't translate well to what it actually does. The reason for...
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Relationship, Product
We work with our local public organizations, and many of our clients go back and forth. When we send...
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Relationship, Operations, Product
It is probably not fiscally advantageous to Netsmart to spend more time on the day-to-day operations...
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Relationship
Our relationship with Netsmart is outstanding to the level that I have an executive’s cell phone...
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Relationship, Product
Netsmart does a good job of staying attuned to what is happening in the industry. Everybody wants...
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Product
Everybody wants fewer clicks. Everybody wants something that will drive, and we may get there....
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Relationship
If we reach out to the help desk people, we pretty much instantly get help from Netsmart. We almost...
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Product
From a documentation standpoint, our clinicians enjoy using the system. We don't have any major...
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Culture, Relationship
Netsmart never meets their road map dates. They said they were releasing something in 2022, and we...
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Value
Compared to the cost of other systems today, myEvolv wasn't that expensive. We got in early. I know...
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Loyalty, Product
There is only really one other competitor in the market that even has a comparable solution, and...
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Operations, Value
We implemented the system a long time ago. We paid for a consulting service on top of our...
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Product
I think people who use the product regularly would give it a decent score for the ease of use. We...
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Operations
We don't really use training from Netsmart. They have a library of trainings, but we haven't used it...
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Relationship
There can be bugs. That is kind of expected. But when we upgrade the system and fix something,...
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Product, Value
myEvolv is a pretty robust system. We have multiple funders and funder models, and we provide...
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Relationship
It is very difficult to get timely resolutions for more complex issues. An issue could go on for...
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Relationship
There are definitely people who are willing to help us from Netsmart. We have a customer...
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Product
We have not really done a lot of integrations. Netsmart claims to have more APIs available today,...
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Loyalty, Loyalty, Value, Value
We were forced to go with myAvatar, but if we hadn't been in that situation, we probably would have...
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Culture, Culture, Value, Value
Netsmart charges for everything, and I feel like we get nickel-and-dimed to death. For example, we...
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Value, Value
When we went to our current version of myAvatar, we were steered wrong. For instance, we were...
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Operations, Operations
None of the people who were at Netsmart when we implemented myAvatar are still there. Even after...
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Value, Value
Netsmart has a lot of new products that the vendor thinks are the greatest thing since sliced bread...
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Relationship, Relationship
When we put in a ticket with Netsmart, they are pretty responsive. Or I can always meet with my...
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Product, Product, Value, Value
I would not recommend myAvatar and would tell others to go to something else. I have come to accept...
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Loyalty, Loyalty
I hope that our satisfaction with myAvatar will increase after we go to the new version, but I don’t...
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Value
Netsmart doesn’t avoid charging at all. They revel in it. They tell us that they could probably do...
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Product
There is no interoperability with anything. We have another system, and it is even older than...
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Product
The ease of use for end users in myAvatar is bad. We needed to add a new form, but it was not really...
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Product
I don't really care for Netsmart and myAvatar. Nothing is intuitive, and nothing flows. If someone...
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Product
myAvatar is just terrible. I don’t like the presentation. There are several different progress note...
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Relationship
The vendor is terrible at keeping promises. We recently needed to get an update completed, and the...
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Operations
Nobody at our organization has anything good to say about the go-live process. There was virtually...
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Relationship
Netsmart’s support is terrible. They do not fully resolve problems in a timely manner. The last...
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Product
There was supposed to be an interface between myAvatar and the system that does our labs. The...
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Loyalty, Product
I have seen some new programs where there are a lot more phone apps and remote access things. Some...
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Culture, Relationship
We have gone through quite a few account managers. Everybody is struggling to find staff now. I...
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Loyalty
Netsmart is trying to get things out there. We get what we need. myAvatar is not the best technology...
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Culture
Netsmart talks big about some of their upcoming things, and they always push those things out a lot...
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Product
We are happy with myAvatar compared to other programs. The product is working and is good, but there...
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