myUnity Enterprise (LTC) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
The support team at Netsmart is exceptional. myUnity Enterprise is easy for new users to learn and navigate....
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Relationship
With myUnity Enterprise, we don't have any flexibility, so much so that I don't have access to...
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Value
This product has been really great for us. It is one of the only products that really gives us the...
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Relationship
I have read articles about something that happened in Netsmart, but I don't know what is going on....
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Product
Netsmart offers their own KPIs specific to the product, but we have been able to design our own KPIs...
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Relationship, Product
Netsmart doesn’t really add new technology. When we are delivering new technology, the products we...
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Loyalty, Relationship
We have had quite the experience with our friends from Netsmart. On one hand, as an IT person, I...
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Loyalty, Operations
Netsmart invested in this tool long term, but they have now decided that myUnity Enterprise isn't...
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Relationship
When the product was controlled by a previous vendor, it wasn't perfect, but it was much better....
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Relationship, Product
If an organization isn't using a certain component from Netsmart, that organization can only cancel...
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Relationship
In some ways, Netsmart is good to us. They have been legally compliant in supporting us through the...
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Relationship, Operations, Product
Netsmart's QA process is pretty bad. We usually have to test out the vendor's upgrades because we...
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Relationship
Our satisfaction won't change unless the vendor does something to improve the quality of their...
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Loyalty, Relationship
Right now, I am not super happy with Netsmart due to a lot of things. The only reason we survive...
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Product
Our other solutions work well with myUnity Enterprise. That is great.
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Relationship, Product
Our most recent update had significant changes, but Netsmart was still way behind, and we faced a...
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Value
We are expending a tremendous number of man-hours with Netsmart. We also still get hard copies of...
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Relationship, Product
Netsmart is a headache. They aren't invested in their interface and interoperability. The system's...
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Relationship
We have had a good experience with Netsmart. I can't even think of any gotchas with the vendor.
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Relationship
I'm extremely satisfied with what I get from Netsmart. For example, we have been using another...
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Operations, Product
On the clinical side, I would say the product is extremely user friendly, and I have used many EHRs....
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Product
myUnity Enterprise doesn't have the robust accounting financial GL system that we have, so we have...
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Loyalty, Relationship
I have regular calls with our support team at Netsmart, and they do virtual rollouts for stuff that...
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Relationship, Operations
I have been happy with Netsmart, but the main issue I have is that their people do not want to learn...
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Relationship
Netsmart does a good job setting up expectations and following through on APIs, such as HL7 or ADT...
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Relationship
When I put in a ticket with Netsmart, the problem is almost always that I don't know how to do...
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Culture, Value
We have had several projects, and Netsmart has always given us a timeline and a pricing structure....
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Operations
The initial training was supposed to be for a team of superusers. The training was excellent, and...
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Operations
When we engage Netsmart for training, the training is high quality and comes with good access. They...
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Culture, Relationship
The only thing that I would like Netsmart to do a better job of is being transparent about the...
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Relationship
Netsmart has resolved every issue I have had, and I have been pretty happy with their support. When...
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Relationship, Operations
Netsmart sends out regular updates on all the different things they are doing. Whether they are...
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Relationship
We have great relationships with higher-ups at Netsmart, and the few times we have had issues and...
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Product
We have a local system, and there has been a lot of back and forth to try to get them to integrate...
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Operations
Netsmart could do better at helping us with training resources and selling their benefits. We wonder...
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Product
I would tell a friend that if they have multiple environments in their community, myUnity Enterprise...
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Product
If we have a somewhat tech-savvy nurse or clinician, myUnity Enterprise is not too bad. There are...
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Relationship
Netsmart is definitely willing to have conversations. We are busy. They are busy too. The issue is...
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Culture, Value
Netsmart avoids charging for every little thing. They are up front about their prices and expectations....
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Relationship
We have kept a really good relationship with our client alignment executive. That relationship is...
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Relationship, Product
The vendor has tools to drive outcomes, but they could do a better job of helping those things be...
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Culture, Value
Netsmart charges for pretty much everything except support. If we call their technical line and tell...
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Operations
We have to follow the documentation that Netsmart sends, and they don't physically do training...
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Relationship, Value
When we have an issue with something in myUnity Enterprise and something is not working, Netsmart...
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Relationship
Netsmart resolves problems in most cases, but the answer we get is not always the answer we want or...
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Relationship, Operations
If Netsmart does an upgrade, they are very good at alerting us if there is an issue with their...
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