myUnity Enterprise (LTC) Commentary
Filtered view: All
Subject Expert
Paul Hess
Research Director
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship
Right now, I am not super happy with Netsmart due to a lot of things. The only reason we survive...
Login or Create an Account to see details.
Product
Our other solutions work well with myUnity Enterprise. That is great.
Login or Create an Account to see details.
Relationship, Product
Our most recent update had significant changes, but Netsmart was still way behind, and we faced a...
Login or Create an Account to see details.
Value
We are expending a tremendous number of man-hours with Netsmart. We also still get hard copies of...
Login or Create an Account to see details.
Relationship, Product
Netsmart is a headache. They aren't invested in their interface and interoperability. The system's...
Login or Create an Account to see details.
Relationship
We have had a good experience with Netsmart. I can't even think of any gotchas with the vendor.
Login or Create an Account to see details.
Relationship
I'm extremely satisfied with what I get from Netsmart. For example, we have been using another...
Login or Create an Account to see details.
Operations, Product
On the clinical side, I would say the product is extremely user friendly, and I have used many EHRs....
Login or Create an Account to see details.
Product
myUnity Enterprise doesn't have the robust accounting financial GL system that we have, so we have...
Login or Create an Account to see details.
Loyalty, Relationship
I have regular calls with our support team at Netsmart, and they do virtual rollouts for stuff that...
Login or Create an Account to see details.
Relationship, Operations
I have been happy with Netsmart, but the main issue I have is that their people do not want to learn...
Login or Create an Account to see details.
Relationship
Netsmart does a good job setting up expectations and following through on APIs, such as HL7 or ADT...
Login or Create an Account to see details.
Relationship
When I put in a ticket with Netsmart, the problem is almost always that I don't know how to do...
Login or Create an Account to see details.
Culture, Value
We have had several projects, and Netsmart has always given us a timeline and a pricing structure....
Login or Create an Account to see details.
Operations
The initial training was supposed to be for a team of superusers. The training was excellent, and...
Login or Create an Account to see details.
Operations
When we engage Netsmart for training, the training is high quality and comes with good access. They...
Login or Create an Account to see details.
Culture, Relationship
The only thing that I would like Netsmart to do a better job of is being transparent about the...
Login or Create an Account to see details.
Relationship
Netsmart has resolved every issue I have had, and I have been pretty happy with their support. When...
Login or Create an Account to see details.
Relationship, Operations
Netsmart sends out regular updates on all the different things they are doing. Whether they are...
Login or Create an Account to see details.
Relationship
We have great relationships with higher-ups at Netsmart, and the few times we have had issues and...
Login or Create an Account to see details.
Product
We have a local system, and there has been a lot of back and forth to try to get them to integrate...
Login or Create an Account to see details.
Operations
Netsmart could do better at helping us with training resources and selling their benefits. We wonder...
Login or Create an Account to see details.
Product
I would tell a friend that if they have multiple environments in their community, myUnity Enterprise...
Login or Create an Account to see details.
Product
If we have a somewhat tech-savvy nurse or clinician, myUnity Enterprise is not too bad. There are...
Login or Create an Account to see details.
Relationship
Netsmart is definitely willing to have conversations. We are busy. They are busy too. The issue is...
Login or Create an Account to see details.
Culture, Value
Netsmart avoids charging for every little thing. They are up front about their prices and expectations....
Login or Create an Account to see details.
Relationship
We have kept a really good relationship with our client alignment executive. That relationship is...
Login or Create an Account to see details.
Relationship, Product
The vendor has tools to drive outcomes, but they could do a better job of helping those things be...
Login or Create an Account to see details.
Culture, Value
Netsmart charges for pretty much everything except support. If we call their technical line and tell...
Login or Create an Account to see details.
Operations
We have to follow the documentation that Netsmart sends, and they don't physically do training...
Login or Create an Account to see details.
Relationship, Value
When we have an issue with something in myUnity Enterprise and something is not working, Netsmart...
Login or Create an Account to see details.
Relationship
Netsmart resolves problems in most cases, but the answer we get is not always the answer we want or...
Login or Create an Account to see details.
Relationship, Operations
If Netsmart does an upgrade, they are very good at alerting us if there is an issue with their...
Login or Create an Account to see details.
Relationship
Because of our internal structure of one person taking our issues to Netsmart, it takes a long time...
Login or Create an Account to see details.
Value
Netsmart does not charge for things that they used to charge for, but we had to pay quite a bit for...
Login or Create an Account to see details.
Operations, Product
The product quality is pretty good if people know how to use it. Once people get the concept, it is...
Login or Create an Account to see details.
Product
One of the pain points we have with the product is how it works with insurance. Netsmart is getting...
Login or Create an Account to see details.
Relationship
The Netsmart support staff members are willing to try things to see whether they will fix our...
Login or Create an Account to see details.
Relationship
We have a lot of struggles when something breaks between myUnity Enterprise and one of our other...
Login or Create an Account to see details.
Product
The system's reporting failures aren't horrible. We are able to run some reports and gather a fair...
Login or Create an Account to see details.
Loyalty
We are moving away from the system because it is very difficult for our nurses to chart in the...
Login or Create an Account to see details.
Loyalty, Product
myUnity Enterprise was a failure for us. Nothing worked as promised, and our experience with the...
Login or Create an Account to see details.
Operations
The vendor was really supportive during our implementation process. Our initial training was really...
Login or Create an Account to see details.
Culture, Product
We were told that some things in the system would automatically flow to certain places, but they didn't....
Login or Create an Account to see details.
Product
Our challenge in this area is that another EMR is more widely used, so when my staff uses myUnity...
Login or Create an Account to see details.
Relationship
The one thing I like about Netsmart is that they look toward their users. If users choose to get...
Login or Create an Account to see details.
Relationship
The vendor's support has improved dramatically. They are much quicker to respond and much quicker to...
Login or Create an Account to see details.
Product
Our main problem with the system is its interface. We have to make a lot of bridges to connect with...
Login or Create an Account to see details.
Product, Value
We have achieved a lot, but that is only because we manually import and scan our custom reports to...
Login or Create an Account to see details.
​
Preferences