myUnity Enterprise (LTC)
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Service and Support
In the past year alone, we have had several changes to who our customer service liaison is at...
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ROI / Cost
Whenever we ask for improvements to the product, all we hear from Netsmart is that those things are...
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Relationship
Netsmart has had a terrible time with turnover, and it has affected us in a negative way. We have...
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Functionality and Upgrades
Most of the upgrades break the product when they roll out. It can be a massive inconvenience when we...
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Implementation and Training
Netsmart’s training is very minimal. They have just recently started to add some improvements to...
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Future Outlook
We are very worried about Netsmart and their ability to perform, provide support, improve...
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Functionality and Upgrades
There is no portal. A portal is something the vendor really needs to get on their road map because...
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Technology
myUnity Enterprise suits our needs. All of the clinical pieces work well for us. The finance...
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Functionality and Upgrades
We train a lot of new staff members, and they tell us there are things they like better in myUnity...
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ROI / Cost
I don't think the vendor is any different from anybody else in charging us. If we want to interface...
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Service and Support
The support has improved over the last few years since the vendor became part of Netsmart. Before...
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Service and Support
The technology support for myUnity has increased immensely. Netsmart has purchased several different...
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Implementation and Training
Now that we are hosted by the vendor, the upgrades from myUnity are automatic and usually occur once...
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Service and Support
Netsmart waits for us to reach out to them rather than proactively reaching out to us.
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Service and Support
Submitting tickets is not easy; the process is just plain convoluted. We have to guess and work to...
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Functionality and Upgrades
It doesn't seem as though there have been a lot of upgrades to the assessments and documents in...
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Functionality and Upgrades
Because of the growing complexity of the market these days and the required level of documentation...
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ROI / Cost
One benefit to utilizing Netsmart's system and many of the other similar EHR-equivalent solutions in...
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Technology
What Netsmart has within their product works well enough, but Netsmart just doesn't have enough. The...
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Service and Support
Netsmart’s documentation and support are pretty good.
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Interfacing and Integration
There are still a few areas that we haven't been able to implement in myUnity Enterprise. There is a...
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Relationship
Netsmart seems to be having some staffing issues. I am having trouble getting in touch with people.
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Future Outlook
The product is not part of our long-term plans. We have not yet begun to shop around, but we have...
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Relationship
We have never had an instance where the vendor hasn't kept a promise that they made.
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Relationship
I would expect a vendor to stay compliant with regulations for all of the United States. That said,...
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ROI / Cost
The vendor is in the middle of the road with charging for every little thing. The vendor certainly...
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Other Observations & Comments
Ongoing training from the vendor is more about responding to problems than doing a good job of...
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Interfacing and Integration
We would really like to see a lot more integration with the system than we currently have. When we...
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Functionality and Upgrades
The system meets the greater majority of our clinical needs, but the system's upgrades are too close...
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Other Observations & Comments
I have heard comments from the system's end users about really liking the system's layout. I have...
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Functionality and Upgrades
Standardized reporting is another area in the current system that is not meeting our needs.
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Service and Support
We have consistent communication with people at the firm, but not very many of those people can...
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Future Outlook
I think there are far better systems in the industry than what the vendor is currently offering. We...
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Implementation and Training
I rated the vendor’s training lower because I haven't sat through a training from them since we did...
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Functionality and Upgrades
Some of my staff members have experience with another product, and they sometimes have some issues...
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Functionality and Upgrades
We don't have the connectivity that we would like with the software, so we have to do a lot of...
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Functionality and Upgrades
When we do get updates, they are intuitive.
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Interfacing and Integration
Netsmart needs to get their integrations up and running. We have been using this product for years,...
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Implementation and Training
myUnity Enterprise isn't as user friendly as other systems. This system is hard to train people on,...
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ROI / Cost
myUnity Enterprise is too costly. It is costing our communities a ton of money to implement and...
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Interfacing and Integration
We have been somewhat successful with Netsmart regarding the integrations we have needed. They have...
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Future Outlook
Our clinicians are not happy with Netsmart. We are preparing to move to a new vendor instead. At the...
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Relationship
Netsmart has continually promised us things that have never come to fruition, including solutions...
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Other Observations & Comments
Netsmart hasn’t been expensive. They have tried to charge us for everything, but I haven't found a...
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Service and Support
There are things that go on with certain interfaces in myUnity Enterprise, but I am not sure how...
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Functionality and Upgrades
I like the fact that myUnity Enterprise is integrated with our referral sources. The transition from...
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Functionality and Upgrades
Some of the feedback I get from new hires is that Netsmart's product is not as bad as some programs...
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Functionality and Upgrades
There could be improvements to the financial aspect of myUnity Enterprise's chart. The financial...
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Functionality and Upgrades
I am a big Google user, so I like the fact that myUnity Enterprise is compatible with Google Chrome.
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Functionality and Upgrades
If we have a bug or an issue in the system, it takes a few days to get resolved, especially after an...
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ROI / Cost
We are getting our money's worth with myUnity Enterprise. It is a good system for where we are today...
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Functionality and Upgrades
myUnity Enterprise could be better in terms of the customization of the content. Having said that,...
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Functionality and Upgrades
The vendor has talked for years about making a lab integration so that we only have to enter orders...
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Service and Support
We have difficulty with Netsmart's support staff because when we contact them, their initial...
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Service and Support
When there is a need for a state-mandated or federally mandated change or update, Netsmart is very...
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ROI / Cost
Netsmart does a lot of nickel-and-diming. We spend a really large amount of our budget on Netsmart....
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Lessons Learned
I have spoken to other organizations about our experience with Netsmart. I am happy to answer...
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