myUnity Enterprise (LTC) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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CEO/President

Relationship

We have had a good experience with Netsmart. I can't even think of any gotchas with the vendor.

Nov 2023
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Nurse

Relationship

I'm extremely satisfied with what I get from Netsmart. For example, we have been using another...

Nov 2023
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Nurse

Operations, Product

On the clinical side, I would say the product is extremely user friendly, and I have used many EHRs....

Nov 2023
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Nurse

Product

myUnity Enterprise doesn't have the robust accounting financial GL system that we have, so we have...

Nov 2023
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Nurse

Loyalty, Relationship

I have regular calls with our support team at Netsmart, and they do virtual rollouts for stuff that...

Nov 2023
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Nurse

Relationship, Operations

I have been happy with Netsmart, but the main issue I have is that their people do not want to learn...

Nov 2023
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Nurse

Relationship

Netsmart does a good job setting up expectations and following through on APIs, such as HL7 or ADT...

Nov 2023
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Nurse

Relationship

When I put in a ticket with Netsmart, the problem is almost always that I don't know how to do...

Nov 2023
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Nurse

Culture, Value

We have had several projects, and Netsmart has always given us a timeline and a pricing structure....

Nov 2023
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Nurse

Operations

The initial training was supposed to be for a team of superusers. The training was excellent, and...

Nov 2023
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Nurse

Operations

When we engage Netsmart for training, the training is high quality and comes with good access. They...

Nov 2023
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Nurse

Culture, Relationship

The only thing that I would like Netsmart to do a better job of is being transparent about the...

Nov 2023
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Nurse

Relationship

Netsmart has resolved every issue I have had, and I have been pretty happy with their support. When...

Nov 2023
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Nurse

Relationship, Operations

Netsmart sends out regular updates on all the different things they are doing. Whether they are...

Nov 2023
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Nurse

Relationship

We have great relationships with higher-ups at Netsmart, and the few times we have had issues and...

Nov 2023
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CIO

Product

We have a local system, and there has been a lot of back and forth to try to get them to integrate...

Oct 2023
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CIO

Operations

Netsmart could do better at helping us with training resources and selling their benefits. We wonder...

Oct 2023
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CIO

Product

I would tell a friend that if they have multiple environments in their community, myUnity Enterprise...

Oct 2023
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CIO

Product

If we have a somewhat tech-savvy nurse or clinician, myUnity Enterprise is not too bad. There are...

Oct 2023
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CIO

Relationship

Netsmart is definitely willing to have conversations. We are busy. They are busy too. The issue is...

Oct 2023
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CIO

Culture, Value

Netsmart avoids charging for every little thing. They are up front about their prices and expectations....

Oct 2023
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CIO

Relationship

We have kept a really good relationship with our client alignment executive. That relationship is...

Oct 2023
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CIO

Relationship, Product

The vendor has tools to drive outcomes, but they could do a better job of helping those things be...

Oct 2023
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Director

Culture, Value

Netsmart charges for pretty much everything except support. If we call their technical line and tell...

Sep 2023
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Director

Operations

We have to follow the documentation that Netsmart sends, and they don't physically do training...

Sep 2023
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Director

Relationship, Value

When we have an issue with something in myUnity Enterprise and something is not working, Netsmart...

Sep 2023
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Director

Relationship

Netsmart resolves problems in most cases, but the answer we get is not always the answer we want or...

Sep 2023
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Director

Relationship, Operations

If Netsmart does an upgrade, they are very good at alerting us if there is an issue with their...

Sep 2023
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Director

Relationship

Because of our internal structure of one person taking our issues to Netsmart, it takes a long time...

Jun 2023
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Director

Value

Netsmart does not charge for things that they used to charge for, but we had to pay quite a bit for...

Jun 2023
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Director

Operations, Product

The product quality is pretty good if people know how to use it. Once people get the concept, it is...

Jun 2023
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Director

Product

One of the pain points we have with the product is how it works with insurance. Netsmart is getting...

Jun 2023
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Director

Relationship

The Netsmart support staff members are willing to try things to see whether they will fix our...

Jun 2023
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Director

Relationship

We have a lot of struggles when something breaks between myUnity Enterprise and one of our other...

May 2023
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Director

Product

The system's reporting failures aren't horrible. We are able to run some reports and gather a fair...

May 2023
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Director

Loyalty

We are moving away from the system because it is very difficult for our nurses to chart in the...

May 2023
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Director

Loyalty, Product

myUnity Enterprise was a failure for us. Nothing worked as promised, and our experience with the...

May 2023
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Director

Operations

The vendor was really supportive during our implementation process. Our initial training was really...

May 2023
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Director

Culture, Product

We were told that some things in the system would automatically flow to certain places, but they didn't....

May 2023
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Director

Product

Our challenge in this area is that another EMR is more widely used, so when my staff uses myUnity...

May 2023
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Director

Relationship

The one thing I like about Netsmart is that they look toward their users. If users choose to get...

May 2023
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Director

Relationship

The vendor's support has improved dramatically. They are much quicker to respond and much quicker to...

May 2023
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VP/Other Executive

Product

Our main problem with the system is its interface. We have to make a lot of bridges to connect with...

Apr 2023
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VP/Other Executive

Product, Value

We have achieved a lot, but that is only because we manually import and scan our custom reports to...

Apr 2023
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Director

Relationship

The shortfall of myUnity Enterprise is the help desk team. The help desk team really isn't that...

Apr 2023
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Director

Value

We are not integrated with our lab or x-ray company, and I think that is due to cost. I would like...

Apr 2023
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Director

Relationship, Product

Sometimes, when there are updates to myUnity Enterprise, there are glitches or things that are not...

Apr 2023
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(0)
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Director

Product

I have enjoyed working with myUnity Enterprise. I haven't had any issues with it over the years....

Apr 2023
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(0)
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CEO/President

Relationship

Netsmart keeps their promises because I know that when we have issues with certain aspects of...

Mar 2023
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CEO/President

Product

I really like the instant messaging inbox capabilities we have in myUnity Enterprise. Not all our...

Mar 2023
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CEO/President

Product

We have integration issues with myUnity Enterprise. A lot of our vendors ask whether they can...

Mar 2023
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(0)
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CEO/President

Operations, Product

Some of our new staff members say myUnity Enterprise is not very easy to use until they are fully...

Mar 2023
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