myUnity Enterprise (LTC) Commentary
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Subject Expert
Paul Hess
Research Director
Commentary Summary
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User Commentary
Relationship
The support team at Netsmart is exceptional. myUnity Enterprise is easy for new users to learn and navigate....
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Relationship
With myUnity Enterprise, we don't have any flexibility, so much so that I don't have access to...
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Value
This product has been really great for us. It is one of the only products that really gives us the...
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Relationship
I have read articles about something that happened in Netsmart, but I don't know what is going on....
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Product
Netsmart offers their own KPIs specific to the product, but we have been able to design our own KPIs...
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Relationship, Product
Netsmart doesn’t really add new technology. When we are delivering new technology, the products we...
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Loyalty, Relationship
We have had quite the experience with our friends from Netsmart. On one hand, as an IT person, I...
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Loyalty, Operations
Netsmart invested in this tool long term, but they have now decided that myUnity Enterprise isn't...
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Relationship
When the product was controlled by a previous vendor, it wasn't perfect, but it was much better....
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Relationship, Product
If an organization isn't using a certain component from Netsmart, that organization can only cancel...
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Relationship
In some ways, Netsmart is good to us. They have been legally compliant in supporting us through the...
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Relationship, Operations, Product
Netsmart's QA process is pretty bad. We usually have to test out the vendor's upgrades because we...
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Relationship
Our satisfaction won't change unless the vendor does something to improve the quality of their...
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Loyalty, Relationship
Right now, I am not super happy with Netsmart due to a lot of things. The only reason we survive...
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Product
Our other solutions work well with myUnity Enterprise. That is great.
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Relationship, Product
Our most recent update had significant changes, but Netsmart was still way behind, and we faced a...
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Value
We are expending a tremendous number of man-hours with Netsmart. We also still get hard copies of...
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Relationship, Product
Netsmart is a headache. They aren't invested in their interface and interoperability. The system's...
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