myUnity Enterprise (LTC) Commentary
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Paul Hess
Research Director
KLAS Research Director - Paul Hess
 
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User Commentary

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Director

Relationship

The support team at Netsmart is exceptional. myUnity Enterprise is easy for new users to learn and navigate....

Jun 2024
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Analyst/Coordinator

Relationship

With myUnity Enterprise, we don't have any flexibility, so much so that I don't have access to...

Jun 2024
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Analyst/Coordinator

Value

This product has been really great for us. It is one of the only products that really gives us the...

Jun 2024
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Analyst/Coordinator

Relationship

I have read articles about something that happened in Netsmart, but I don't know what is going on....

Jun 2024
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Analyst/Coordinator

Product

Netsmart offers their own KPIs specific to the product, but we have been able to design our own KPIs...

Jun 2024
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Analyst/Coordinator

Relationship, Product

Netsmart doesn’t really add new technology. When we are delivering new technology, the products we...

Jun 2024
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Director

Loyalty, Relationship

We have had quite the experience with our friends from Netsmart. On one hand, as an IT person, I...

May 2024
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Director

Loyalty, Operations

Netsmart invested in this tool long term, but they have now decided that myUnity Enterprise isn't...

May 2024
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Director

Relationship

When the product was controlled by a previous vendor, it wasn't perfect, but it was much better....

May 2024
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Director

Relationship, Product

If an organization isn't using a certain component from Netsmart, that organization can only cancel...

May 2024
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Director

Relationship

In some ways, Netsmart is good to us. They have been legally compliant in supporting us through the...

May 2024
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Director

Relationship, Operations, Product

Netsmart's QA process is pretty bad. We usually have to test out the vendor's upgrades because we...

May 2024
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Director

Relationship

Our satisfaction won't change unless the vendor does something to improve the quality of their...

May 2024
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VP/Other Executive

Loyalty, Relationship

Right now, I am not super happy with Netsmart due to a lot of things. The only reason we survive...

Mar 2024
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VP/Other Executive

Product

Our other solutions work well with myUnity Enterprise. That is great.

Mar 2024
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VP/Other Executive

Relationship, Product

Our most recent update had significant changes, but Netsmart was still way behind, and we faced a...

Mar 2024
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VP/Other Executive

Value

We are expending a tremendous number of man-hours with Netsmart. We also still get hard copies of...

Mar 2024
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VP/Other Executive

Relationship, Product

Netsmart is a headache. They aren't invested in their interface and interoperability. The system's...

Mar 2024
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CEO/President

Relationship

We have had a good experience with Netsmart. I can't even think of any gotchas with the vendor.

Nov 2023
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Nurse

Relationship

I'm extremely satisfied with what I get from Netsmart. For example, we have been using another...

Nov 2023
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Nurse

Operations, Product

On the clinical side, I would say the product is extremely user friendly, and I have used many EHRs....

Nov 2023
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Nurse

Product

myUnity Enterprise doesn't have the robust accounting financial GL system that we have, so we have...

Nov 2023
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Nurse

Loyalty, Relationship

I have regular calls with our support team at Netsmart, and they do virtual rollouts for stuff that...

Nov 2023
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Nurse

Relationship, Operations

I have been happy with Netsmart, but the main issue I have is that their people do not want to learn...

Nov 2023
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Nurse

Relationship

Netsmart does a good job setting up expectations and following through on APIs, such as HL7 or ADT...

Nov 2023
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Nurse

Relationship

When I put in a ticket with Netsmart, the problem is almost always that I don't know how to do...

Nov 2023
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Nurse

Culture, Value

We have had several projects, and Netsmart has always given us a timeline and a pricing structure....

Nov 2023
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Nurse

Operations

The initial training was supposed to be for a team of superusers. The training was excellent, and...

Nov 2023
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Nurse

Operations

When we engage Netsmart for training, the training is high quality and comes with good access. They...

Nov 2023
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Nurse

Culture, Relationship

The only thing that I would like Netsmart to do a better job of is being transparent about the...

Nov 2023
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Nurse

Relationship

Netsmart has resolved every issue I have had, and I have been pretty happy with their support. When...

Nov 2023
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Nurse

Relationship, Operations

Netsmart sends out regular updates on all the different things they are doing. Whether they are...

Nov 2023
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Nurse

Relationship

We have great relationships with higher-ups at Netsmart, and the few times we have had issues and...

Nov 2023
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CIO

Product

We have a local system, and there has been a lot of back and forth to try to get them to integrate...

Oct 2023
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CIO

Operations

Netsmart could do better at helping us with training resources and selling their benefits. We wonder...

Oct 2023
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CIO

Product

I would tell a friend that if they have multiple environments in their community, myUnity Enterprise...

Oct 2023
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CIO

Product

If we have a somewhat tech-savvy nurse or clinician, myUnity Enterprise is not too bad. There are...

Oct 2023
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CIO

Relationship

Netsmart is definitely willing to have conversations. We are busy. They are busy too. The issue is...

Oct 2023
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CIO

Culture, Value

Netsmart avoids charging for every little thing. They are up front about their prices and expectations....

Oct 2023
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CIO

Relationship

We have kept a really good relationship with our client alignment executive. That relationship is...

Oct 2023
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CIO

Relationship, Product

The vendor has tools to drive outcomes, but they could do a better job of helping those things be...

Oct 2023
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Director

Culture, Value

Netsmart charges for pretty much everything except support. If we call their technical line and tell...

Sep 2023
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Director

Operations

We have to follow the documentation that Netsmart sends, and they don't physically do training...

Sep 2023
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Director

Relationship, Value

When we have an issue with something in myUnity Enterprise and something is not working, Netsmart...

Sep 2023
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Director

Relationship

Netsmart resolves problems in most cases, but the answer we get is not always the answer we want or...

Sep 2023
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Director

Relationship, Operations

If Netsmart does an upgrade, they are very good at alerting us if there is an issue with their...

Sep 2023
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