
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship, Product
I have argued with NextGen Healthcare about their future state. I don't want them to be like...
Login or Create an Account to see details.
Relationship, Operations
I work with the technical team a lot on the PM system. That is very difficult. NextGen Healthcare...
Login or Create an Account to see details.
Relationship
The level-one support people never solve my issues. I never have zero tickets. It is annoying when...
Login or Create an Account to see details.
Relationship
When I have a problem, NextGen Healthcare’s people tell me to take a look at a known issue to see...
Login or Create an Account to see details.
Culture
There is always penny-pinching from NextGen Healthcare. Their salespeople should know their clients....
Login or Create an Account to see details.
Product
NextGen Enterprise PM works better than the EHR, at least for our specialty.
Login or Create an Account to see details.
Product
NextGen Enterprise PM works pretty well. We are happy with NexGen Healthcare. However, the solution...
Login or Create an Account to see details.
Product
NextGen Enterprise PM does well with trying to do billing the way we need because we have a lot of...
Login or Create an Account to see details.
Operations
We just don't have the opportunity to do NextGen Healthcare’s training. It is not feasible at the...
Login or Create an Account to see details.
Product
There are some big issues with the solution's software that NextGen Healthcare hasn’t fixed. We are...
Login or Create an Account to see details.
Product
NextGen Enterprise PM is user friendly. When we document, everything goes into the system, so the...
Login or Create an Account to see details.
Loyalty, Value
Because of the lack of an integrated solution within NextGen Enterprise PM, we use another vendor...
Login or Create an Account to see details.
Relationship, Product
Overall, NextGen Enterprise PM is relatively stable. In my personal experience and when working in...
Login or Create an Account to see details.
Relationship
I work through our IT department folks, and they put in the tickets, so NextGen Healthcare seems to...
Login or Create an Account to see details.
Relationship
With NextGen Healthcare, we have a strange support model that we have transitioned to at this point....
Login or Create an Account to see details.
Product, Value
NextGen Enterprise PM is not a system that is built for a practice of our scale; it is built for a...
Login or Create an Account to see details.
Value
With NextGen Enterprise PM, we need to be able to subscribe to other vendors. However, I have not...
Login or Create an Account to see details.
Loyalty
Things with NextGen Healthcare are challenging. I think my satisfaction with NextGen Enterprise PM...
Login or Create an Account to see details.
Relationship
NextGen Healthcare’s proactivity is just more subjective. In the last couple of years, I don't...
Login or Create an Account to see details.
Relationship
We have been having issues regarding NextGen Healthcare keeping all their promises. And NextGen...
Login or Create an Account to see details.
Product
NextGen Healthcare has been integrating NextGen Enterprise PM a little more with a couple of...
Login or Create an Account to see details.
Relationship, Operations
Right now, support is the biggest problem with NextGen Healthcare. Part of their support is local,...
Login or Create an Account to see details.
Product
NextGen Enterprise PM has been fine. I would like to see the vendor improve the integrity of the...
Login or Create an Account to see details.
Relationship
The vendor's support is kind of hit or miss. To improve support, NextGen Healthcare needs to improve...
Login or Create an Account to see details.
Product
I think we would be completely open to a new practice management system. I wouldn't really recommend...
Login or Create an Account to see details.
Relationship
There is no one else that beats NextGen Healthcare. Our partnership with them has really increased...
Login or Create an Account to see details.
Operations
NextGen Enterprise PM is what it is. It is not customizable, so training is good because NextGen...
Login or Create an Account to see details.
Operations, Product
Sometimes NextGen Enterprise PM's upgrades haven't been properly vetted before the release. They are...
Login or Create an Account to see details.
Operations
There is really no training anymore for NextGen Enterprise PM. The vendor needs a better training...
Login or Create an Account to see details.
Product
NextGen Enterprise PM has really robust reporting abilities. The reporting system for the financial...
Login or Create an Account to see details.
Product
NextGen Healthcare’s practice management software has always been the same; it is what it is. There...
Login or Create an Account to see details.
Relationship
I don't really have a major issue in terms of executive involvement on the PM side. We take a patch,...
Login or Create an Account to see details.
Loyalty, Product
I think we would be in a humongous pickle if we had to choose another practice management system....
Login or Create an Account to see details.
Product
We are doing well with NextGen Enterprise PM. We see a lot of unique patients each year, and we have...
Login or Create an Account to see details.
Product
NextGen Healthcare has one of the strongest PM systems. Our reporting with the system is really...
Login or Create an Account to see details.
Relationship
We do executive reviews with NextGen Healthcare because they are so important to our business, and...
Login or Create an Account to see details.
Relationship, Operations
There are delivery issues with NextGen Healthcare. I have always found with outside vendors that...
Login or Create an Account to see details.
Operations
We don’t use trainers from NextGen Healthcare because they have a very hard time finding someone...
Login or Create an Account to see details.
Operations
When we need training for NextGen Enterprise PM, we request it, and the training has been great. The...
Login or Create an Account to see details.
Relationship
We have a dedicated engineer from NextGen Healthcare. On a regular basis, we get to meet with them....
Login or Create an Account to see details.
Operations
The quality of NextGen Healthcare’s training is very high. That is always an area where things could...
Login or Create an Account to see details.
Relationship
When our users have a problem and we don't know the answer, it is nice to be able to create a ticket...
Login or Create an Account to see details.
Relationship, Operations
The tickets that we get that are truly technical have been few and far between. We have users who...
Login or Create an Account to see details.
Loyalty
NextGen Enterprise PM’s biggest strengths are consistency and reliability. We know what to expect....
Login or Create an Account to see details.
Value
For NextGen Healthcare’s new RCxRules implementation, which is another kind of partner application...
Login or Create an Account to see details.
Culture, Value
NextGen Healthcare offers products that we do not purchase just because of the sheer volume of the price....
Login or Create an Account to see details.
Product
File maintenance for our business with NextGen Enterprise PM is extremely clunky. For example, we...
Login or Create an Account to see details.
Culture, Loyalty, Product
NextGen Healthcare said they had an inpatient billing platform, but it did not do what an inpatient...
Login or Create an Account to see details.
Product
We go to NextGen Healthcare's user group conventions frequently, and nothing has really been...
Login or Create an Account to see details.
Relationship
The people who I work with at NextGen Healthcare typically were able to solve the problems, like the...
Login or Create an Account to see details.
Relationship
Since NextGen Healthcare’s acquisition, when we tell them something isn't working, the burden is on...
Login or Create an Account to see details.
Product
The reporting features in the PM solution are really good. The canned reports are really good. We...
Login or Create an Account to see details.
​
Preferences