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NextGen Enterprise PM Comments
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KLAS Research Director - Aaron Gleave
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User Commentary

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Director

There is nothing wrong with NextGen Enterprise PM; it works fine. I love that we can customize a lot...

Jul 2021
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Director

There is no bundling in our contract; charges are separate. We are paying for licenses. NextGen...

Jul 2021
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Director

Our account representative frequently meets with us. They are aware of the problems we have. That is...

Jul 2021
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Director

I think my questions are above the knowledge of the person that is helping me at NextGen Healthcare....

Jul 2021
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Director

I don’t think NextGen Healthcare is proactive. We have to be involved in order for them to engage....

Jul 2021
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Director

NextGen Healthcare has their own tools for different measures and the quality assurance of patients....

Jul 2021
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Director

We are revisiting NextGen Healthcare's training. Even though they tell me that they will give me all...

Jul 2021
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Director

NextGen Healthcare is very involved in implementation testing. If we have any problems, there is a...

Jul 2021
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Director

The system does very well as long as we know what the insurance is. We have to pay for an extra...

Jul 2021
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CEO/President

We have always treated NextGen Healthcare like a partner, and they are a partner. If we don’t put...

Jul 2021
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VP/Other Executive

Our upgrades with NextGen Healthcare have been okay. They haven't been great, but they haven't been...

Jul 2021
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VP/Other Executive

Training for us is unique. I don’t use the vendor for training. Their canned training is good, but...

Jul 2021
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VP/Other Executive

I think we will see NextGen Enterprise PM’s general GUI updated soon as part of a new upgrade. The...

Jul 2021
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VP/Other Executive

NextGen Enterprise PM doesn’t seem like it has very good integrations with insurance carriers. The...

Jul 2021
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(0)
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VP/Other Executive

Over this past year, we haven’t been able to do anything with the vendor. A lot of the things that...

Jul 2021
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Director

The biggest single issue I see with the system is that while it is an enterprise solution, we don't...

Jun 2021
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(0)
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Director

On the PM side, the system is not intuitive, especially when it comes to making adjustments to the...

Jun 2021
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Director

NextGen Enterprise PM doesn't really change that much. We bill out with the payers, and that is...

Jun 2021
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Director

I don't think that we would buy NextGen Healthcare's solutions again because we are a large...

Jun 2021
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VP/Other Executive

The practice management system is much easier to use and much more robust than the EHR. The...

May 2021
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VP/Other Executive

My struggle with NextGen Healthcare is that we pay for support. The issue isn't so much with the...

May 2021
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VP/Other Executive

We pay for some ancillary services from NextGen Healthcare, but we don't feel that the quality of...

May 2021
||
(0)
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Director

We have been on NextGen Enterprise PM for many years, but the reporting isn't as granular as I would...

May 2021
||
(0)
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Director

We have an amazing account representative who is good about working on anything that needs immediate...

May 2021
||
(0)
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Director

The vendor eventually keeps their promises. The vendor has a large client base, so a lot is buried,...

May 2021
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(0)
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Director

With the vendor's implementation and upgrades, we get what we pay for. We paid for a...

May 2021
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Director

I have worked in a lot of different practice management programs. NextGen Enterprise PM is my...

Apr 2021
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Director

The reporting is complicated and challenging, even for someone who is used to a lot of reporting...

Apr 2021
||
(0)
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Director

With NextGen Healthcare, we ask for or request a certain change, and then it is done partially...

Apr 2021
||
(0)
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Analyst/Coordinator

I need better financial A/R integration with the accounting portion of NextGen Healthcare's...

Apr 2021
||
(0)
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Analyst/Coordinator

Scheduling with NextGen Healthcare's software is easy to do. The flow is easy and works well for us.

Apr 2021
||
(0)
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Director

NextGen Enterprise PM is excellent. It has really helped us capture revenue, and it provides a lot...

Apr 2021
||
(0)
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Manager

I would like to have NextGen Healthcare enhance their reports. I don’t have as much flexibility with...

Apr 2021
||
(0)
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Manager

NextGen Enterprise PM is a good billing and scheduling system, and it works very well with our...

Apr 2021
||
(0)
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Director

Sometimes we get stuck, but new people seem to pick up NextGen Enterprise PM pretty quickly. When...

Mar 2021
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Analyst/Coordinator

NextGen Enterprise PM's quality has improved significantly, but it still has room for growth. The...

Mar 2021
||
(0)
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Analyst/Coordinator

NextGen Healthcare typically has a really good road map. Their leadership has really improved over...

Mar 2021
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(0)
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Director

We like NextGen Enterprise PM. The product doesn't change much. Through upgrades, the system still...

Dec 2020
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(0)
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Director

NextGen Healthcare has been pretty good with the recent upgrade. It is the smoothest upgrade I have...

Dec 2020
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(0)
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Director

My head trainer likes NextGen Healthcare. The person is able to get pretty much whatever the person...

Dec 2020
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Director

NextGen Healthcare’s executive involvement is a pretty high score. I sort of have to qualify that...

Dec 2020
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(0)
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Director

We have a representative who helps us so that we don’t have to go directly through the support team...

Dec 2020
||
(0)
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Director

The vendor has a lot of training documents out there, and we can do self-learning. The documents...

Dec 2020
||
(0)
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Director

The system is easier to use than the vendor's EHR because with that, there are too many ways to get...

Dec 2020
||
(0)
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Manager

The file maintenance is pretty clunky. We can only have one location name, so we have to go to...

Nov 2020
||
(0)
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Manager

NextGen Healthcare's system is superb for smaller practices with one or two locations, but it...

Nov 2020
||
(0)
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Manager

Overall, NextGen Healthcare is really reliable. We don't really have downtime. In the few instances...

Nov 2020
||
(0)
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Manager

Providers should ensure that they have good training before setting up the system. The setup can...

Nov 2020
||
(0)
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Analyst/Coordinator

We have highly received our money's worth. We would spend way more money on other products.

Nov 2020
||
(0)
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Analyst/Coordinator

The vendor does very well at delivering new technology that meets our needs. They are always...

Nov 2020
||
(0)
 Thank you  Helpful

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Analyst/Coordinator

NextGen Healthcare's EHR and PM system work as promoted. The systems are integrated, and information...

Nov 2020
||
(0)
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Analyst/Coordinator

The vendor has gotten better at not charging for every little thing. A lot of their things are free....

Nov 2020
||
(0)
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Manager

Years ago, NextGen Healthcare started out with one of the top PM systems. It still is very good,...

Nov 2020
||
(0)
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Manager

NextGen Healthcare never seems to go back to an area to redesign it. For example, in the billing...

Nov 2020
||
(0)
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Manager

NextGen Healthcare is in the process of doing a third redesign of the portal. Our senior managers...

Nov 2020
||
(0)
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Director

My one pet peeve with NextGen Healthcare is that they nickel-and-dime us for every little thing, and...

Nov 2020
||
(0)
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VP/Other Executive

NextGen Healthcare doesn’t make very many promises. But they keep them. Every time they have said...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I got NextGen Healthcare to come in to do more specialized training for our front desk staff on the...

Nov 2020
||
(0)
 Thank you  Helpful

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CIO

The system is working well for us; we are having very good luck. NextGen Healthcare is very good...

Oct 2020
||
(0)
 Thank you  Helpful

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CIO

NextGen Healthcare is not proactive. I want to have some technical calls with them; having those...

Oct 2020
||
(0)
 Thank you  Helpful

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CIO

We want better reporting from the system for financial analytics.

Oct 2020
||
(0)
 Thank you  Helpful

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Director

NextGen Healthcare outsources a lot of things to a company called Itentive. I wish that NextGen...

Oct 2020
||
(0)
 Thank you  Helpful

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Director

We are in need of more financial reports. I don't know whether the reports our site wants are...

Oct 2020
||
(0)
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VP/Other Executive

My experience with the vendor is relatively limited. I have only been with my organization for a...

Aug 2020
||
(0)
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VP/Other Executive

There are pros and cons to every system. I haven't had an occurrence that has made me think the...

Aug 2020
||
(0)
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VP/Other Executive

There are some opportunities for the vendor to improve on the front end of the system to make the...

Aug 2020
||
(0)
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VP/Other Executive

There is nothing extraordinary about the system. My frame of reference is using the system for a...

Aug 2020
||
(0)
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