NextGen Enterprise PM Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Chris Clune
Research Director
Commentary Summary
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User Commentary
Culture, Value
I feel like with any EHR vendor, the sales folks always tend to oversell things. Pretty much any new...
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Operations
NextGen Enterprise PM is a complex application. NextGen Healthcare does a nice job with training....
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Product, Value
NextGen Enterprise PM has been a solid product, and we haven't had any major downtime as a result of...
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Product
On the payment and financial end of NextGen Enterprise PM, the one area of weakness is the...
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Relationship, Product
There are always upgrades that have to take place to fix certain issues. When NextGen Healthcare...
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Culture, Culture, Relationship, Relationship
Something changed, and the vendor just gave us a new contract to sign without explaining the product...
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Loyalty
NextGen Healthcare has expanded in the last several years and is offering new products, and that...
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Loyalty, Product
NextGen Healthcare is definitely striving to improve their piece for our specialty. The improvment...
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Product
The biggest strength of NextGen Enterprise PM is modification on the client side. I can practically...
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Relationship, Product
Comparing the product we had before to what we have now, I am not sure what we have improved. In the...
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Loyalty, Product
NextGen Healthcare developed new templates in a different programming language that we don't have...
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Operations, Product
Our recent upgrade of the system was very difficult because it required us to upgrade all our...
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Culture
We would not buy NextGen Enterprise PM again with what we know now about the solution. The promised...
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Product
With NextGen Enterprise PM, everything is about a digital front door, a portal, or anything that...
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Product
I really like the product’s reporting functionality. There are endless numbers of reporting features...
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Product
Our patients have a hard time with the appearance statements that come from the product. The...
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Culture, Loyalty, Relationship
NextGen Enterprise PM has a habit of moving things they are developing into production before those...
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Operations
The vendor's upgrades are a mixed bag. The vendor will tell us that we will see certain improvements...
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Relationship
Over the last year, the vendor completely overhauled their support. They used to have a tiered...
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Product
Payers are notorious for changing their rules and trying to move things around to increase...
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Product
Overall, we have been really happy with NextGen Enterprise PM. We have been able to do a lot of...
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Product
One of the benefits of the product is that it is not customizable. It is what it is. There is a...
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Loyalty, Operations
We would recommend NextGen Enterprise PM. I don't know of any deficiencies in the system. Its...
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Culture, Relationship
The people at NextGen Healthcare that I work with all seem to be able to get things done quickly, no...
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Product
The vendor should update their product's GUI. It is a little dated. If they could make some...
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Relationship, Operations
NextGen Healthcare provides decent educational resources and documentation. They also have a full...
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Loyalty
I mostly work in NextGen Enterprise PM, but if someone were to ask me about it, I would tell them to...
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Loyalty, Value
Our organization has been looking at other vendors' systems, but I don't think that NextGen...
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Product
Everything in NextGen Enterprise PM is SQL based. That can be convoluted. The product needs an...
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Product
NextGen Enterprise PM has an insurance information option where insurance companies can talk to the...
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Product, Value
The system is pretty straightforward and easy to use. Its product quality has improved tremendously...
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Loyalty
I would like to see the vendor's PM system and EHR work together a bit better. Even in the vendor's...
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Product
NextGen Enterprise PM is a very flexible tool. It is one of the most mature practice management...
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Product, Value
Our only complaint about NextGen Enterprise PM is that a few functionalities are not conducive to a...
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Operations, Product
During an upgrade with NextGen Healthcare, we had a hiccup where a lot of claims went out the wrong...
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Loyalty, Product
The product is a little strange. Weird things happen in it. When I remove an edit from its default...
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Product
One huge issue with the system is that we can't change our billing name in the system. That is...
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Product
The strengths of NextGen Enterprise PM are stability and speed. The product is consistent and pretty...
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Relationship, Relationship
The vendor needs to work on delivering on what they say the product can do. Also, the quality and...
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Product
NextGen Enterprise PM is most likely one of the better systems in the market. The folks who are...
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Culture
Over the course of working with NextGen Healthcare, we have had a lot of direct interactions. One...
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Relationship, Operations, Product
Most of the integration work we have done with NextGen Healthcare has been successful along with the...
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Relationship, Product
My experience with NextGen Healthcare and new technology is the vendor is always a little behind. In...
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Culture, Relationship
We don't open general tech support tickets with NextGen Healthcare anymore because of the reseller,...
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Value
I don't feel like what we pay justifies what we get from NextGen Healthcare, but that is just the...
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Product
I like the full integration we have with NextGen Enterprise PM. The ability to interface with other...
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Operations
NextGen Healthcare provides in-person training, and they have online training as well. Their online...
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Product
NextGen Enterprise PM hasn't really changed, so our users are pretty used to it. That familiarity...
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Relationship
Sometimes, we receive great support from the vendor, but other times, the vendor's people don't...
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Operations
NextGen Healthcare does a fabulous job with training. They have a really great learning system, a...
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Relationship
The support team is really responsive. They do a great job. And NextGen Healthcare does a fabulous...
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Operations, Product
NextGen Enterprise PM is fabulous. NextGen Healthcare has a really good thing going there. The...
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Culture, Product, Value
NextGen Healthcare promised to have a mobile charge capture feature, but their charge capture piece...
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Value
NextGen Healthcare nickel-and-dimes us to death. They have a separate charge for every little thing...
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Relationship
We don't really experience issues with the system, but when we do have an issue, the vendor jumps on...
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Product
We are a specialty, and the system isn't category specific. It can work as a financial and a...
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Product
The product’s interfaces are user friendly.
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Relationship
We can never get support. It takes forever to get anybody to help us. The vendor sets up meetings,...
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Relationship
In terms of proactivity, the vendor is not very good. We have to dig to find information, and then...
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Relationship
If we feel like something is not being addressed by the vendor’s people, we take the issue to the...
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Loyalty
Unless the vendor turns things around, our satisfaction is going to keep going down. We hope that...
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Product
The product is a hot mess. There are so many things that we should be able to do, but we can’t....
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Relationship
The vendor doesn’t do things within a reasonable time frame. They do finish things, but they have...
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Value
The vendor tried to upsell us to get better service. They told us that if we wanted the best line of...
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Relationship
NextGen Healthcare has changed their support process. They have started doing tiered support, and...
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Operations
The product's online training is a whole lot more definite than the training offered for NextGen...
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Product
The product has a certain level of flexibility built in when it comes to dealing with insurance...
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Product
We have very few issues with upgrading the product.
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Product
One bad thing about NextGen Healthcare is that their products are not really designed for a large...
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Operations
NextGen Healthcare is not doing a lot of new webinars for their training. It would be nice if the...
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Product
We can easily review the patient accounts because of how the accounts are adjusted. I find the...
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Product
The reporting is pretty easy to understand, but it takes a while to learn the ins and outs. Some...
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Product, Value
When a patient is in bad debt and makes a payment, the encounter goes from being marked with a red...
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Product
We would like to see a one-step process to request and obtain authorizations through the system....
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Relationship
NextGen Enterprise PM is complex, and the support staff usually winds up having to ping somebody...
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Relationship
NextGen resolves the concerns they promise to address in a reasonable time frame.
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Product, Value
The system has changed our revenue, so we can collect more now. The reports are excellent, and we...
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Relationship, Operations
When we went live, we had issues with several functions, but I was able to meet with the vendor's...
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Operations
We just got back from NextGen Healthcare's UGM. We wish the vendor would offer more training at...
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Loyalty
We will be doing an upgrade in a few months, and we will see how things go. I don't have major...
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