NextGen Enterprise PM Commentary
Filtered view: (Over 75 Physicians)
Subject Expert
Eder Lagemann
Research Director
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User Commentary
Product
We are always waiting for new releases for known issues from the vendor, so we have workarounds. We...
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Product
NextGen Enterprise PM does everything that we need it to do fundamentally. End-user reporting is our...
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Product
I haven’t really seen a road map from NextGen Healthcare for the product. I haven't heard of much...
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Relationship
The issue with the vendor’s support is our inability to get the right level of knowledge in a timely...
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Relationship
Everyone at NextGen Healthcare is Johnny-on-the-spot. NextGen Healthcare's people always provide the...
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Product
NextGen Enterprise PM rarely changes. Everything goes according the the status quo here. The system...
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Operations, Value
Lately, NextGen Healthcare has changed the way the vendor does updates and upgrades, and they say...
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Loyalty, Product
NextGen Healthcare's new module is not easy to use. All of our users who are new to the system don't...
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Loyalty, Relationship
We are looking at other vendors because NextGen Healthcare's support is now almost completely...
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Relationship, Operations
We don't have an upgrade specialist at NextGen Healthcare right now. I have a trained person who...
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Loyalty
We were looking to move away from NextGen Healthcare's system, but due to the current state of the...
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Relationship
We have a great NextGen Healthcare customer representative, and we have a great technical...
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Value
Asking me whether I would buy NextGen Healthcare again is like asking whether I would buy a...
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Relationship
NextGen Healthcare doesn’t give us a timeline for things. They tell us that maybe they will fix...
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Loyalty
NextGen Healthcare will be requiring all clinics to transition to a hosting situation through...
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Loyalty, Product
We use a third-party portal because NextGen Healthcare's portal is coming along too slowly. The...
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Value
We have been able to offer our community lower startup and ongoing costs for a fully functioning EHR...
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Loyalty, Value
As an enterprise, changing PM systems would be a very costly venture. I believe that if we were to...
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Loyalty, Value
We are not sure yet whether NextGen Enterprise PM is part of our long-term plans. The biggest thing...
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Loyalty, Operations, Product
NextGen Enterprise PM falls short in terms of ease of use. It is a very stale application; it hasn’t...
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Loyalty, Value
There is no reason we wouldn't buy NextGen Enterprise PM again. Using multiple solutions from...
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Product
I would like to see fewer clicks in certain functions, such as scheduling. However, NextGen...
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Relationship
NextGen Healthcare doesn’t keep all of their promises about the things that they are supposed to...
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Value
We pay a very large amount in maintenance agreements every year, but now NextGen Healthcare wants to...
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Product
NextGen Enterprise PM is a very robust system. It has a very robust front-to-back revenue cycle...
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Relationship
Recently, NextGen Healthcare’s support has been really horrible. Years ago, NextGen Healthcare...
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Product
The scheduling interface in NextGen Enterprise PM follows what the database table does, not what the...
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Product
NextGen Enterprise PM is really easy to navigate, and it makes intuitive sense. It is easy to work...
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Product
It seems like NextGen Enterprise PM is the thing that NextGen Healthcare puts the least amount of...
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Culture, Loyalty, Relationship
NextGen Healthcare is prone to saying that they have the next best flavor coming out and that it...
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Relationship
NextGen Healthcare's support really stands out. All of the vendor's people are very supportive and helpful....
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Product
NextGen Enterprise PM is a user-friendly system. We haven't had any problems or issues with the...
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Value
NextGen Healthcare has not managed to become cloud native. The cost of ownership is horrendous with...
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Product
The ease of use for NextGen Enterprise PM is not that bad. The product works. It is fine. However,...
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Product
NextGen Healthcare could improve reporting with revenue cycle turnaround. We really have to know how...
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Culture, Value
As each new service becomes available in NextGen Enterprise PM, an additional fee comes with it....
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Relationship
I would like more capable first-level support people from the vendor. This might just be a complaint...
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Product
The product’s accuracy, ease of use, and adaptability are all the biggest things I would mention to...
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Product
From a technical perspective, the fact that NextGen Enterprise PM is not purely web based is one of...
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Commentary Summary
Comment Type Breakout