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NextGen Enterprise PM Commentary
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Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Product

The ease of use for NextGen Enterprise PM is not that bad. The product works. It is fine. However,...

May 2025
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Director

Product

NextGen Healthcare could improve reporting with revenue cycle turnaround. We really have to know how...

May 2025
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Director

Culture, Value

As each new service becomes available in NextGen Enterprise PM, an additional fee comes with it....

May 2025
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Manager

Relationship

I would like more capable first-level support people from the vendor. This might just be a complaint...

Apr 2025
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Manager

Product

The product’s accuracy, ease of use, and adaptability are all the biggest things I would mention to...

Apr 2025
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Manager

Product

From a technical perspective, the fact that NextGen Enterprise PM is not purely web based is one of...

Apr 2025
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VP/Other Executive

Product

NextGen Enterprise PM is robust. The flexibility we have is tremendous. I would like to see some...

Apr 2025
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COO

Loyalty, Relationship, Product

I have argued with NextGen Healthcare about their future state. I don't want them to be like...

Feb 2025
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Manager

Relationship, Operations

I work with the technical team a lot on the PM system. That is very difficult. NextGen Healthcare...

Jan 2025
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Manager

Relationship

The level-one support people never solve my issues. I never have zero tickets. It is annoying when...

Jan 2025
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Manager

Relationship

When I have a problem, NextGen Healthcare’s people tell me to take a look at a known issue to see...

Jan 2025
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Manager

Culture

There is always penny-pinching from NextGen Healthcare. Their salespeople should know their clients....

Jan 2025
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Manager

Product

NextGen Enterprise PM works better than the EHR, at least for our specialty.

Jan 2025
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VP/Other Executive

Product

NextGen Enterprise PM works pretty well. We are happy with NexGen Healthcare. However, the solution...

Jan 2025
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Analyst/Coordinator

Product

NextGen Enterprise PM does well with trying to do billing the way we need because we have a lot of...

Jan 2025
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Analyst/Coordinator

Operations

We just don't have the opportunity to do NextGen Healthcare’s training. It is not feasible at the...

Jan 2025
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Analyst/Coordinator

Product

There are some big issues with the solution's software that NextGen Healthcare hasn’t fixed. We are...

Jan 2025
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Manager

Product

NextGen Enterprise PM is user friendly. When we document, everything goes into the system, so the...

Dec 2024
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VP/Other Executive

Loyalty, Value

Because of the lack of an integrated solution within NextGen Enterprise PM, we use another vendor...

Oct 2024
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VP/Other Executive

Relationship, Product

Overall, NextGen Enterprise PM is relatively stable. In my personal experience and when working in...

Oct 2024
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VP/Other Executive

Relationship

I work through our IT department folks, and they put in the tickets, so NextGen Healthcare seems to...

Oct 2024
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VP/Other Executive

Relationship

With NextGen Healthcare, we have a strange support model that we have transitioned to at this point....

Oct 2024
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VP/Other Executive

Product, Value

NextGen Enterprise PM is not a system that is built for a practice of our scale; it is built for a...

Oct 2024
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VP/Other Executive

Value

With NextGen Enterprise PM, we need to be able to subscribe to other vendors. However, I have not...

Oct 2024
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VP/Other Executive

Loyalty

Things with NextGen Healthcare are challenging. I think my satisfaction with NextGen Enterprise PM...

Oct 2024
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VP/Other Executive

Relationship

NextGen Healthcare’s proactivity is just more subjective. In the last couple of years, I don't...

Oct 2024
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Manager

Relationship

We have been having issues regarding NextGen Healthcare keeping all their promises. And NextGen...

Aug 2024
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Manager

Product

NextGen Healthcare has been integrating NextGen Enterprise PM a little more with a couple of...

Aug 2024
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Manager

Relationship, Operations

Right now, support is the biggest problem with NextGen Healthcare. Part of their support is local,...

Aug 2024
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VP/Other Executive

Product

NextGen Enterprise PM has been fine. I would like to see the vendor improve the integrity of the...

Jul 2024
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VP/Other Executive

Relationship

The vendor's support is kind of hit or miss. To improve support, NextGen Healthcare needs to improve...

Jul 2024
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VP/Other Executive

Product

I think we would be completely open to a new practice management system. I wouldn't really recommend...

Jul 2024
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CEO/President

Relationship

There is no one else that beats NextGen Healthcare. Our partnership with them has really increased...

Jul 2024
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Director

Operations

NextGen Enterprise PM is what it is. It is not customizable, so training is good because NextGen...

Jul 2024
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Director

Operations, Product

Sometimes NextGen Enterprise PM's upgrades haven't been properly vetted before the release. They are...

Jul 2024
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Director

Operations

There is really no training anymore for NextGen Enterprise PM. The vendor needs a better training...

Jul 2024
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Director

Product

NextGen Enterprise PM has really robust reporting abilities. The reporting system for the financial...

Jun 2024
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Director

Product

NextGen Healthcare’s practice management software has always been the same; it is what it is. There...

Jun 2024
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Director

Relationship

I don't really have a major issue in terms of executive involvement on the PM side. We take a patch,...

Jun 2024
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(0)
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VP/Other Executive

Loyalty, Product

I think we would be in a humongous pickle if we had to choose another practice management system....

Jun 2024
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VP/Other Executive

Product

We are doing well with NextGen Enterprise PM. We see a lot of unique patients each year, and we have...

Jun 2024
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Director

Product

NextGen Healthcare has one of the strongest PM systems. Our reporting with the system is really...

Jun 2024
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Director

Relationship

We do executive reviews with NextGen Healthcare because they are so important to our business, and...

Jun 2024
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Director

Relationship, Operations

There are delivery issues with NextGen Healthcare. I have always found with outside vendors that...

Jun 2024
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Director

Operations

We don’t use trainers from NextGen Healthcare because they have a very hard time finding someone...

Jun 2024
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Director

Operations

When we need training for NextGen Enterprise PM, we request it, and the training has been great. The...

Jun 2024
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CIO

Relationship

We have a dedicated engineer from NextGen Healthcare. On a regular basis, we get to meet with them....

Jun 2024
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(0)
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CIO

Operations

The quality of NextGen Healthcare’s training is very high. That is always an area where things could...

Jun 2024
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Analyst/Coordinator

Relationship

When our users have a problem and we don't know the answer, it is nice to be able to create a ticket...

May 2024
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Analyst/Coordinator

Relationship, Operations

The tickets that we get that are truly technical have been few and far between. We have users who...

May 2024
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