NextGen Enterprise PM
Filtered view: (Over 75 Physicians)

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Aaron Gleave
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User Commentary

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CMIO

Functionality and Upgrades

NextGen Enterprise PM is a solid billing system. We rarely get any complaints about the billing, and...

Aug 2022
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Analyst/Coordinator

Functionality and Upgrades

We would go with NextGen Healthcare again for practice management. The practice management product...

Jun 2022
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Analyst/Coordinator

Other Observations & Comments

Historically, the vendor’s executive involvement has been pretty good, but I haven't heard much from...

Jun 2022
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VP/Other Executive

Implementation and Training

We have a very robust clinical-informatics team at our organization, so we do a lot of our own...

Jun 2022
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VP/Other Executive

Functionality and Upgrades

The product does what it needs to do without being overly burdensome. I would like to see more...

Jun 2022
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VP/Other Executive

Relationship

The vendor needs to be more open about their road map and vision. I understand that the COVID-19...

Jun 2022
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Analyst/Coordinator

ROI / Cost (care and feeding)

I don't like the way that NextGen Healthcare handles their formulary medications in the system. They...

Jun 2022
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CEO/President

ROI / Cost (care and feeding)

I have dealt with a lot of vendors over the years, and our relationship with NextGen Healthcare is...

Jun 2022
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CEO/President

Implementation and Training

The product is uniform. There is very little variability there. That makes the training for the PM...

Jun 2022
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CEO/President

Functionality and Upgrades

Even though we are looking for a new hospital-based solution, we intend to keep NextGen Healthcare's...

Jun 2022
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Director

Functionality and Upgrades

The PM system meets our needs. The financial pieces do what they are supposed to do.

Jun 2022
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CMIO

Implementation and Training

NextGen Healthcare has really improved the documentation and training that is available to clients....

Mar 2022
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CMIO

ROI / Cost (care and feeding)

NextGen Healthcare nickel-and-dimes for new service lines. But other than that, they are pretty on...

Mar 2022
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Manager

Interfacing and Integration

We are comfortable using NextGen Enterprise PM. It integrates very well with our EHR and other...

Feb 2022
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Manager

Service and Support

The support for NextGen Enterprise PM is good. In the past, NextGen Healthcare had a different...

Feb 2022
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Analyst/Coordinator

Functionality and Upgrades

NextGen Healthcare is a little behind with some of their tools. There are some upgrades that I think...

Feb 2022
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Analyst/Coordinator

Lessons Learned

Some of NextGen Healthcare’s support team members seem to be a little more responsive and resolve...

Feb 2022
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Analyst/Coordinator

Relationship

NextGen Healthcare’s product handles two of our specialties really well. The billing is really...

Feb 2022
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Director

Service and Support

NextGen Healthcare's support needs to drastically improve. The vendor seems to be experiencing a...

Jan 2022
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Director

Implementation and Training

NextGen Healthcare's training is good, and our account executive is very involved with us. I am...

Jan 2022
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Director

ROI / Cost (care and feeding)

NextGen Healthcare's pricing needs to be more realistic or at least comparable to what we could get...

Jan 2022
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CMIO

Functionality and Upgrades

We have customized NextGen Enterprise PM to a point that makes us very successful when it comes to...

Jan 2022
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(0)
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VP/Other Executive

Interfacing and Integration

We are all in with NextGen Healthcare and their product line. The only complaint that I have about...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

We have never had any issues with NextGen Enterprise PM on the practice management side. The vendor...

Jan 2022
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CIO

Service and Support

We have been managing our own training since we went live. We try to resolve as much as we can...

Jan 2022
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CIO

Relationship

NextGen Healthcare has had a number of visions throughout the year, but they haven't necessarily...

Jan 2022
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Manager

Functionality and Upgrades

NextGen Enterprise PM is pretty user friendly. I like the toolbar that the vendor added to it in a...

Dec 2021
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Manager

Functionality and Upgrades

I would love to be able to log on to more than one session of the system. If we see a patient in one...

Dec 2021
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Manager

Functionality and Upgrades

It can be a little painful to do file maintenance in the system. When we hit save, it takes about a...

Dec 2021
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Manager

Service and Support

If NextGen Healthcare's customer service improved, that would greatly benefit our organization.

Nov 2021
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Director

Functionality and Upgrades

The solution can be a little buggy. The storage space that it requires is astronomical. It really...

Nov 2021
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Director

Functionality and Upgrades

We are constantly frustrated that the practice management side of the system doesn't allow us to do...

Nov 2021
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Director

Service and Support

We submit cases to the vendor's support people. We try to send cases to the right groups based on...

Nov 2021
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VP/Other Executive

Functionality and Upgrades

Overall, NextGen Enterprise PM is a good solution. As we are growing, I am not sensing that NextGen...

Nov 2021
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Director

Service and Support

I don’t approve of the vendor's customer service. If I ask for assistance, I wait weeks for my...

Nov 2021
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Director

Functionality and Upgrades

The system stays the same year after year. There aren't many changes. The system is very solid.

Nov 2021
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Director

Functionality and Upgrades

We like the service the vendor has for real-time transactions. We implemented an insurance...

Nov 2021
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VP/Other Executive

Interfacing and Integration

We would like the ability to better integrate NextGen Enterprise PM with other solutions for patient...

Nov 2021
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(0)
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VP/Other Executive

Implementation and Training

NextGen Healthcare has training resources that we can use and has an annual user conference. The...

Nov 2021
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VP/Other Executive

ROI / Cost (care and feeding)

I haven't heard of any challenges or difficulties with upgrades and updates. NextGen Enterprise PM...

Nov 2021
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VP/Other Executive

Functionality and Upgrades

NextGen Enterprise PM needs a cleaner approach. The main functions that our staff performs need to...

Nov 2021
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VP/Other Executive

Functionality and Upgrades

NextGen Healthcare needs to survey their competitors and see what they are doing. Epic is the...

Nov 2021
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Analyst/Coordinator

Functionality and Upgrades

I have learned a lot about the solution in the past year. I am still getting to know the solution,...

Nov 2021
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Analyst/Coordinator

Relationship

NextGen Healthcare is very good at keeping all their promises. Customer service is really off the hook....

Oct 2021
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Analyst/Coordinator

Functionality and Upgrades

The product is very mature now, so we don’t see a lot of known bugs get released. That happened to...

Oct 2021
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CIO

Relationship

The vendor has more market share than others, and that is important from a revenue cycle...

Sep 2021
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CIO

Technology

The system has some architectural challenges as it is an older client/server. NextGen Healthcare...

Sep 2021
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