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NextGen Enterprise PM Commentary
Filtered view: (Over 75 Physicians)

Subject Expert
Chris Clune
Research Director
KLAS Research Director - Chris Clune
 
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User Commentary

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Director

Relationship

Everyone at NextGen Healthcare is Johnny-on-the-spot. NextGen Healthcare's people always provide the...

Oct 2025
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Director

Product

NextGen Enterprise PM rarely changes. Everything goes according the the status quo here. The system...

Oct 2025
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Manager

Operations, Value

Lately, NextGen Healthcare has changed the way the vendor does updates and upgrades, and they say...

Oct 2025
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Manager

Loyalty, Product

NextGen Healthcare's new module is not easy to use. All of our users who are new to the system don't...

Oct 2025
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Manager

Loyalty, Relationship

We are looking at other vendors because NextGen Healthcare's support is now almost completely...

Oct 2025
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Manager

Relationship, Operations

We don't have an upgrade specialist at NextGen Healthcare right now. I have a trained person who...

Oct 2025
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Analyst/Coordinator

Loyalty

We were looking to move away from NextGen Healthcare's system, but due to the current state of the...

Oct 2025
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COO

Relationship

We have a great NextGen Healthcare customer representative, and we have a great technical...

Oct 2025
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COO

Value

Asking me whether I would buy NextGen Healthcare again is like asking whether I would buy a...

Oct 2025
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COO

Relationship

NextGen Healthcare doesn’t give us a timeline for things. They tell us that maybe they will fix...

Oct 2025
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Analyst/Coordinator

Loyalty

NextGen Healthcare will be requiring all clinics to transition to a hosting situation through...

Oct 2025
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Analyst/Coordinator

Loyalty, Product

We use a third-party portal because NextGen Healthcare's portal is coming along too slowly. The...

Oct 2025
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Analyst/Coordinator

Value

We have been able to offer our community lower startup and ongoing costs for a fully functioning EHR...

Oct 2025
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Analyst/Coordinator

Loyalty, Value

As an enterprise, changing PM systems would be a very costly venture. I believe that if we were to...

Oct 2025
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VP/Other Executive

Loyalty, Value

We are not sure yet whether NextGen Enterprise PM is part of our long-term plans. The biggest thing...

Oct 2025
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VP/Other Executive

Loyalty, Operations, Product

NextGen Enterprise PM falls short in terms of ease of use. It is a very stale application; it hasn’t...

Oct 2025
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VP/Other Executive

Loyalty, Value

There is no reason we wouldn't buy NextGen Enterprise PM again. Using multiple solutions from...

Oct 2025
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VP/Other Executive

Product

I would like to see fewer clicks in certain functions, such as scheduling. However, NextGen...

Oct 2025
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VP/Other Executive

Relationship

NextGen Healthcare doesn’t keep all of their promises about the things that they are supposed to...

Oct 2025
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VP/Other Executive

Value

We pay a very large amount in maintenance agreements every year, but now NextGen Healthcare wants to...

Oct 2025
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VP/Other Executive

Product

NextGen Enterprise PM is a very robust system. It has a very robust front-to-back revenue cycle...

Oct 2025
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Manager

Relationship

Recently, NextGen Healthcare’s support has been really horrible. Years ago, NextGen Healthcare...

Aug 2025
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Manager

Product

The scheduling interface in NextGen Enterprise PM follows what the database table does, not what the...

Aug 2025
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Manager

Product

NextGen Enterprise PM is really easy to navigate, and it makes intuitive sense. It is easy to work...

Aug 2025
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Manager

Product

It seems like NextGen Enterprise PM is the thing that NextGen Healthcare puts the least amount of...

Aug 2025
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Manager

Culture, Loyalty, Relationship

NextGen Healthcare is prone to saying that they have the next best flavor coming out and that it...

Aug 2025
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Manager

Relationship

NextGen Healthcare's support really stands out. All of the vendor's people are very supportive and helpful....

Aug 2025
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Manager

Product

NextGen Enterprise PM is a user-friendly system. We haven't had any problems or issues with the...

Aug 2025
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VP/Other Executive

Value

NextGen Healthcare has not managed to become cloud native. The cost of ownership is horrendous with...

Jun 2025
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Director

Product

The ease of use for NextGen Enterprise PM is not that bad. The product works. It is fine. However,...

May 2025
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Director

Product

NextGen Healthcare could improve reporting with revenue cycle turnaround. We really have to know how...

May 2025
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Director

Culture, Value

As each new service becomes available in NextGen Enterprise PM, an additional fee comes with it....

May 2025
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Manager

Relationship

I would like more capable first-level support people from the vendor. This might just be a complaint...

Apr 2025
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Manager

Product

The product’s accuracy, ease of use, and adaptability are all the biggest things I would mention to...

Apr 2025
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Manager

Product

From a technical perspective, the fact that NextGen Enterprise PM is not purely web based is one of...

Apr 2025
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VP/Other Executive

Product

NextGen Enterprise PM is robust. The flexibility we have is tremendous. I would like to see some...

Apr 2025
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COO

Loyalty, Relationship, Product

I have argued with NextGen Healthcare about their future state. I don't want them to be like...

Feb 2025
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Manager

Relationship, Operations

I work with the technical team a lot on the PM system. That is very difficult. NextGen Healthcare...

Jan 2025
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Manager

Relationship

The level-one support people never solve my issues. I never have zero tickets. It is annoying when...

Jan 2025
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Manager

Relationship

When I have a problem, NextGen Healthcare’s people tell me to take a look at a known issue to see...

Jan 2025
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Manager

Culture

There is always penny-pinching from NextGen Healthcare. Their salespeople should know their clients....

Jan 2025
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Manager

Product

NextGen Enterprise PM works better than the EHR, at least for our specialty.

Jan 2025
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VP/Other Executive

Product

NextGen Enterprise PM works pretty well. We are happy with NexGen Healthcare. However, the solution...

Jan 2025
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Analyst/Coordinator

Product

NextGen Enterprise PM does well with trying to do billing the way we need because we have a lot of...

Jan 2025
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Analyst/Coordinator

Operations

We just don't have the opportunity to do NextGen Healthcare’s training. It is not feasible at the...

Jan 2025
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Analyst/Coordinator

Product

There are some big issues with the solution's software that NextGen Healthcare hasn’t fixed. We are...

Jan 2025
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