Patient Perspectives on Patient Engagement Technology 2022
26 May 22
| Adam Cherrington and Dan Czech
The pandemic has emphasized the need for healthcare organizations to better accommodate patients’ needs and decrease barriers to effective care. However, patients are frequently absent from discussions around healthcare information technology (HIT). In KLAS’ previous report on the patient perspective , we discovered a lack of alignment between patients’ engagement technology priorities and those of provider organizations and vendors. Since then, KLAS has sought to gain a deeper understanding of what is needed from vendors and providers to drive greater alignment with patients. This report seeks to highlight the patient voice and is one of many KLAS initiatives aimed at more deeply understanding and measuring the patient perspective on HIT.
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Director
Culture, Relationship
NextGen Healthcare doesn't really promise much. We have low...
Director
Product
From the patient perspective, NextGen PxP Portal's design and layout...
Manager
Product
NextGen PxP Portal is a new patient portal. Implementing it was a...
Manager
Relationship, Product
NextGen PxP Portal is antiquated garbage. It is difficult for staff to...
Analyst/Coordinator
Value
Sometimes it takes a long time for NextGen Healthcare to get things...
Analyst/Coordinator
Operations
We were trained by NextGen Healthcare initially, but the best practice...
Analyst/Coordinator
Loyalty, Operations
The implementation of NextGen PxP Portal was very thorough. We had...
Analyst/Coordinator
Relationship
NextGen Healthcare's web support is really good at interacting and...
Analyst/Coordinator
Loyalty, Product
If I could find something better than the NextGen PxP Portal, I would...
CIO
Loyalty, Value
We need to gather information from our patients, and we have to use a...