Independent Ambulatory Patient Portals 2023
28 February 23
| Alex McIntosh and Coray Tate
Patient portals (tools used by healthcare providers to engage with patients) can greatly influence a patient’s ability to seek and receive care. Since the outbreak of COVID-19, healthcare organizations have become keenly interested in technology that gives patients ownership of their health and enhances office efficiencies. Though KLAS has historically looked at how portals perform in the IDN setting, this report examines the experience of customers in the independent ambulatory space (clinics not owned by a hospital/health system) to share their perspective and help other such organizations understand portals’ impact on patient care.
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Director
Culture, Relationship
NextGen Healthcare doesn't really promise much. We have low...
Director
Product
From the patient perspective, NextGen PxP Portal's design and layout...
Manager
Product
NextGen PxP Portal is a new patient portal. Implementing it was a...
Manager
Relationship, Product
NextGen PxP Portal is antiquated garbage. It is difficult for staff to...
Analyst/Coordinator
Value
Sometimes it takes a long time for NextGen Healthcare to get things...
Analyst/Coordinator
Operations
We were trained by NextGen Healthcare initially, but the best practice...
Analyst/Coordinator
Loyalty, Operations
The implementation of NextGen PxP Portal was very thorough. We had...
Analyst/Coordinator
Relationship
NextGen Healthcare's web support is really good at interacting and...
Analyst/Coordinator
Loyalty, Product
If I could find something better than the NextGen PxP Portal, I would...
CIO
Loyalty, Value
We need to gather information from our patients, and we have to use a...