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FinThrive Analyze Commentary
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Dustin Cragun
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KLAS Research Director - Dustin Cragun
 
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User Commentary

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Manager

Loyalty, Operations

The implementation with FinThrive Analyze was good. It is such a new product that it is still being...

Feb 2024
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Manager

Loyalty, Product

FinThrive Analyze is easy to use, but some of the report building is complicated. It uses Power BI,...

Feb 2024
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Manager

Relationship

FinThrive’s executive involvement has been pretty good; they will come on-site.

Feb 2024
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Manager

Product

FinThrive Analyze really homes in on where opportunities are by looking at variances. The variances...

Feb 2024
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Director

Product

FinThrive Analyze basically provides reports that show what happened with claims and collections,...

Jan 2024
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Director

Relationship, Product

I am pretty satisfied with the work FinThrive does, but they could also do better. What I'm not...

Jan 2024
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Director

Relationship

Our client executive is very engaged. We have a call regularly. If I send an email, this person...

Jan 2024
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Director

Operations

FinThrive could beef up their training and give guidelines. As of right now, they don't have much....

Jan 2024
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Director

Relationship, Product

The big thing FinThrive needs to work on is proactive communication about upgrades and projects...

Jan 2024
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Director

Loyalty, Relationship

We have dozens of requests sitting with FinThrive for enhancements, but we expect to see those...

Jan 2024
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Director

Relationship

Normally, FinThrive’s support mechanism is very good, but over the holidays, they didn't do a good...

Jan 2024
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Manager

Product

I really like the ease of creating reports on the fly; that is the best quality of FinThrive...

Dec 2023
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Manager

Product

I would love to see more automation around report generation, such as scheduling reports to be...

Dec 2023
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Director

Relationship

We always get emails from FinThrive saying they have a newer version coming out. And when we have...

Dec 2023
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Director

Operations, Product

I would like the vendor to do upgrades faster, meaning that they have to roll them out quicker. They...

Dec 2023
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Director

Operations

The vendor is great with training. I don't have any complaints there. If I need help, I reach out to...

Dec 2023
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Director

Product, Value

When it comes to the product driving tangible outcomes, we are recovering money. FinThrive Analyze...

Dec 2023
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Director

Relationship

The support from the vendor is great. The person who handles our account is great. I could call them...

Dec 2023
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Director

Product

There are too many ways to run a report. If I gave someone a report to run and I ran the report with...

Dec 2023
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Director

Product, Value

With the functionality of the solution, I'm able to identify bulk issues and underpayments. It helps...

Dec 2023
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Manager

Relationship

FinThrive Analyze is a good product, but the customer service part of it is lacking. For example,...

Nov 2023
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Manager

Product

FinThrive brags about having so many clients from our other software vendor, yet when we were trying...

Nov 2023
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Manager

Relationship, Operations

I don't ever get a newsletter or anything for any new updates from FinThrive. I don't really see...

Nov 2023
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Manager

Product

When it works, FinThrive Analyze is a great product, and it can integrate into our other software,...

Nov 2023
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Manager

Operations

FinThrive needs to improve their training with regular course offerings. Other vendors do that and...

Nov 2023
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Manager

Relationship

FinThrive constantly has support issues. For example, the integration fails all the time, and I can...

Nov 2023
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Manager

Relationship, Product

My biggest frustrations are more on the IT side of things, and they come from FinThrive’s lack of...

Nov 2023
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Manager

Operations

The initial implementation effort with FinThrive didn't go well, so everybody pulled back,...

Nov 2023
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Manager

Relationship, Operations

I have no complaints at all about the FinThrive implementation team. It has taken a while to stand...

Nov 2023
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Manager

Product, Value

The data we get from FinThrive is solid and consistent with our processes and the reports that are...

Nov 2023
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Manager

Relationship

FinThrive has been very good. We have very good communication with our data management point of...

Nov 2023
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Manager

Relationship

The person who runs point on our FinThrive team is in all of our meetings, works through validations...

Nov 2023
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Manager

Relationship

The teams that we have worked with at FinThrive are very open to meeting with us and helping us work...

Nov 2023
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Manager

Culture, Value

FinThrive does nickel-and-dime us. We are working through our contract and trying to get that...

Nov 2023
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Manager

Relationship, Product

We particularly have many data issues with FinThrive, and those issues could be partially our fault;...

Nov 2023
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Manager

Culture

We continue to try to grow with FinThrive because of our contract with them. We have honestly...

Nov 2023
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Director

Product

I like that the tool comes with standard visual templates for what we want to look at. We can also...

Oct 2023
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Director

Relationship, Product

Once FinThrive knows of an issue, they provide great communication, but I would like a notification...

Oct 2023
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Director

Relationship

FinThrive has regular product enhancement go-lives. But outside of those, unless we provide the...

Oct 2023
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Director

Product, Value

I use the tool a lot, and I love it. I think the system is very valuable. I love having the freedom...

Oct 2023
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Director

Product

As long as someone understands their needs and has outlined their workflow, things can be replicated...

Oct 2023
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Director

Relationship

Our relationship has become more than just the vendor and provider relationship because we have...

Oct 2023
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Director

Product

Internally, we have a very talented group that is capable of doing some KPI things, dashboard...

Oct 2023
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Director

Operations

Both the process of the workflow reviews and the discussions that we had to ensure that the systems...

Oct 2023
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Director

Operations, Product

I'm not too big of a fan of the data being dependent on someone doing the right action to capture...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship, Product

We would like to see a better turnaround time for things that aren't working properly. We would also...

Oct 2023
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(0)
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Analyst/Coordinator

Relationship, Product

We have asked FinThrive to put some processes in place, and they have worked with us on those. We...

Oct 2023
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Analyst/Coordinator

Loyalty

Part of the reason we hired FinThrive was that we weren't able to calculate RVUs through our EMR.

Oct 2023
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(0)
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Analyst/Coordinator

Product

The system's dashboards are user friendly. They are also visually pleasing and easy to understand.

Oct 2023
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