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CDM Master Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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User Commentary

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Analyst/Coordinator

Relationship

Ever since nThrive bought MedAssets out, the customer service hasn’t been as good, but the products...

Jan 2021
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Analyst/Coordinator

ROI / Cost (care and feeding)

nThrive's system is definitely worth the money if we pick up enough to roughly pay for the tool. If...

Jan 2021
(0)
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Analyst/Coordinator

Interfacing and Integration

I would like to see CDM Master mapping things correctly. For instance, people may have something...

Jan 2021
(0)
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Analyst/Coordinator

Functionality and Upgrades

nThrive has done a good job when it comes to new technology. They have constantly tried to improve...

Jan 2021
(0)
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Analyst/Coordinator

Future Outlook

If I can get the resources that I need and maneuver my team to where I want it, my satisfaction with...

Jan 2021
(0)
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VP/Other Executive

Technology

CDM Master served our needs for what was in the marketplace at the time. At one point, nThrive was...

Jan 2021
(0)
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VP/Other Executive

ROI / Cost (care and feeding)

We have had a few enhancements with CDM Master that nThrive wanted to charge us separately for. We...

Jan 2021
(0)
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VP/Other Executive

Service and Support

nThrive is very responsive with tickets and things of that nature.

Jan 2021
(0)
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VP/Other Executive

Interfacing and Integration

I score integration low. We still have one system we have not been able to fully integrate, and...

Jan 2021
(0)
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VP/Other Executive

Technology

nThrive really hasn’t made much of a development change to CDM Master at all. They are working on a...

Jan 2021
(0)
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VP/Other Executive

Implementation and Training

The vendor has gotten better on their implementation services. Previously, that was one of their...

Dec 2020
(0)
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VP/Other Executive

Other Observations & Comments

On a regular basis, we have a reconcile process where we generate reports, and it is nothing out of...

Dec 2020
(0)
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VP/Other Executive

Technology

nThrive has been relatively static over the last five years. They had a period when they did a lot...

Dec 2020
(0)
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VP/Other Executive

Service and Support

The vendor's service is good. The vendor does have occasional issues, but they give us a lot of...

Dec 2020
(0)
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VP/Other Executive

Other Observations & Comments

Despite our long history with the vendor, I am leaning toward the product not being part of our...

Dec 2020
(0)
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VP/Other Executive

Other Observations & Comments

We are not disappointed at all with the product, but I haven’t really heard from the vendor about...

Dec 2020
(0)
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VP/Other Executive

Functionality and Upgrades

CDM Master has been a really helpful and valuable tool for us. We have been on it for so long and...

Dec 2020
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VP/Other Executive

Relationship

When people have a vendor for so many years, they become like family. nThrive has really great...

Dec 2020
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Manager

Functionality and Upgrades

The system can be difficult because it is cumbersome and the end users have to know the language and...

Nov 2020
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Manager

Other Observations & Comments

Our hospital didn't invest too much money into this product. It is very hard to convince our...

Nov 2020
(0)
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Manager

Functionality and Upgrades

I like nThrive a lot. We are planning on keeping this system, but I know that other systems have...

Nov 2020
(0)
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Manager

Relationship

nThrive does not keep their promises, and the options they offer are very limited. They never...

Nov 2020
(0)
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Manager

Other Observations & Comments

If I didn't have options from other vendors, I would buy this system again. I have been told that...

Nov 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor charges us if we want another module. Their webinars are good, but I don't know what we...

Nov 2020
(0)
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Manager

Functionality and Upgrades

I haven't been notified about any upgrades to the system, but I know they have happened. Everything...

Nov 2020
(0)
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Manager

Relationship

I have a vendor liaison who I can reach out to. That person is very great and approachable. This...

Nov 2020
(0)
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Director

ROI / Cost (care and feeding)

We are very happy with the management tools. We pay quite a bit for them. I wish nThrive's price...

Nov 2020
(0)
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Manager

Functionality and Upgrades

CDM Master is good and gives us what we need. nThrive added a new element that allows us to look up...

Nov 2020
(0)
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Manager

Functionality and Upgrades

There is something the product doesn't allow me to do. Let's say that we have a charge code for...

Nov 2020
(0)
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Analyst/Coordinator

Service and Support

I don't have to reach out to nThrive very often about this tool, so I haven't had any issues with...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

I like CDM Master's eAlerts. I don't have to do a lot of research because the system does it for me....

Oct 2020
(0)
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Director

Lessons Learned

Our organization had eliminated CDM Master. That was purely because of the pricing. But we found...

Oct 2020
(0)
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Director

Service and Support

Part of the challenge with nThrive is they change our account representative regularly. It is hard...

Oct 2020
(0)
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Director

ROI / Cost (care and feeding)

For what we are paying per month, we aren't even capturing the same amount in revenue. As much as I...

Oct 2020
(0)
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Nurse

Functionality and Upgrades

I am happy with nThrive's CDM Master. I would buy it again. I would give nThrive the highest score...

Oct 2020
(0)
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Nurse

Relationship

I would recommend nThrive. They care about their clients. They are a very knowledgeable, sturdy...

Oct 2020
(0)
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Nurse

Interfacing and Integration

CDM Master is kind of out there on its own. It doesn't communicate with anybody. There isn't much integration....

Oct 2020
(0)
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Analyst/Coordinator

Relationship

We had a lack of communication during our implementation. I don't know whether that was related to...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system works but requires some workarounds. Currently, we have some issues that we are trying to...

Oct 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor is trying to grow with the times and work on things that would be more helpful in the...

Oct 2020
(0)
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Director

Functionality and Upgrades

nThrive’s pricing sensitivity allows us to see where we line up with our current charge base in...

Jul 2020
(0)
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Director

Implementation and Training

nThrive’s training is kind of weird, and I think it is because they are used to a different kind of...

Jul 2020
(0)
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Director

Relationship

We have had an interesting experience. We originally had a person assigned to us who was supposed to...

Jul 2020
(0)
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Director

Functionality and Upgrades

The system is pretty easy to set up. The thing that is a little challenging is that nThrive has a...

Jul 2020
(0)
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Director

Functionality and Upgrades

CDM Master looks at our particular region and determines what NCDs or LCDs exist. It also lets us...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

For the most part, nThrive's solution is a good resource for some of the coding requirements. It is...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

If there were anything the vendor could improve, it would be just working on more of the components...

May 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

nThrive’s CDM Master may go because everybody wants to integrate everything. I don’t have a good...

May 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The vendor has kept their promises as far as I know. The system has been pretty static for quite a...

May 2020
(0)
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Manager

Functionality and Upgrades

CDM Master is very useful. The product keeps the history of the chargemaster items on every charge...

Apr 2020
(0)
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Manager

Service and Support

When I have a problem, I can create a case on the vendor's website for that problem. Before the...

Apr 2020
(0)
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Director

Service and Support

The vendor has been sending coding information, FAQs, and guidelines based on those FAQs during the...

Apr 2020
(0)
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Director

Implementation and Training

The vendor usually does well in terms of their education platform. They have a really good and...

Apr 2020
(0)
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