CDM Master Comments

 

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Current Time Inside Cache Tag Helper: 9/29/2020 9:55:41 PM and Model.EvProductId = 2498

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User Commentary

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Director

Functionality and Upgrades

nThrive’s pricing sensitivity allows us to see where we line up with our current charge base in...

Jul 2020
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Director

Implementation and Training

nThrive’s training is kind of weird, and I think it is because they are used to a different kind of...

Jul 2020
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Director

Relationship

We have had an interesting experience. We originally had a person assigned to us who was supposed to...

Jul 2020
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Director

Functionality and Upgrades

The system is pretty easy to set up. The thing that is a little challenging is that nThrive has a...

Jul 2020
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Director

Functionality and Upgrades

CDM Master looks at our particular region and determines what NCDs or LCDs exist. It also lets us...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

For the most part, nThrive's solution is a good resource for some of the coding requirements. It is...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

If there were anything the vendor could improve, it would be just working on more of the components...

May 2020
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Analyst/Coordinator

Other Observations & Comments

nThrive’s CDM Master may go because everybody wants to integrate everything. I don’t have a good...

May 2020
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Analyst/Coordinator

Functionality and Upgrades

The vendor has kept their promises as far as I know. The system has been pretty static for quite a...

May 2020
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Manager

Functionality and Upgrades

CDM Master is very useful. The product keeps the history of the chargemaster items on every charge...

Apr 2020
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Manager

Service and Support

When I have a problem, I can create a case on the vendor's website for that problem. Before the...

Apr 2020
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Director

Service and Support

The vendor has been sending coding information, FAQs, and guidelines based on those FAQs during the...

Apr 2020
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Director

Implementation and Training

The vendor usually does well in terms of their education platform. They have a really good and...

Apr 2020
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Analyst/Coordinator

Service and Support

We have been working with a representative on the tool. The representative has shown us the tricks...

Jan 2020
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Analyst/Coordinator

Implementation and Training

We have to reach out to nThrive to initiate any sort of additional training or refresher courses....

Jan 2020
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Analyst/Coordinator

Interfacing and Integration

For me, integration is applications seamlessly working with other applications. I would rate the...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is pretty solid. There are things that I wish were better, but the system is pretty...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

I haven’t seen a whole lot of new changes to the system since we have had it, and we have had it for...

Jan 2020
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Analyst/Coordinator

Relationship

The nThrive executive that is over our part of the country comes to our organization on a somewhat...

Jan 2020
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Analyst/Coordinator

Future Outlook

I am starting to trust nThrive more as of late. The last year or so has been an upswing, but there...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The system is really good, and we can align our charge description master with it, so that is cool....

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The system has trouble navigating codes when there is a many-to-one rule. One charge code can be...

Jan 2020
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Analyst/Coordinator

Functionality and Upgrades

The system lets us look at our charge description master. If we just export things into Excel, we...

Jan 2020
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VP/Other Executive

Relationship

nThrive has done projects with us, and they have done a nice job of being engaged and attentive. I...

Dec 2019
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VP/Other Executive

ROI / Cost (care and feeding)

The team likes using CDM Master, and it seems like a beneficial tool. The cost is pretty reasonable.

Dec 2019
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Analyst/Coordinator

Relationship

I would definitely buy CDM Master again. We are going through an upgrade, and the communication is...

Dec 2019
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Analyst/Coordinator

Other Observations & Comments

We are going through some training for CDM Master because we are making some changes to the system....

Dec 2019
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Analyst/Coordinator

Other Observations & Comments

I don’t want to say that CDM Master is not easy to use; we just haven’t used it and are in the...

Dec 2019
 Helpful

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Analyst/Coordinator

Relationship

The executives from nThrive are definitely very involved. nThrive has made some changes to their...

Dec 2019
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Director

Future Outlook

CDM Master is behind, but I saw the new model that is going to be deployed, and it actually looks...

Dec 2019
 Helpful

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Manager

Implementation and Training

We didn't have any big issues with our CDM Master implementation. But of course, implementations are...

Dec 2019
 Helpful

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Manager

Relationship

I would think that nThrive would touch base with us on a monthly or quarterly basis to ask how...

Dec 2019
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Manager

Technology

CDM Master is an okay tool, but there are a lot of missing pieces, especially when we are using the...

Dec 2019
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Manager

Functionality and Upgrades

nThrive doesn’t really make promises, but they keep the promises they do make. We don’t see any...

Nov 2019
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Manager

Relationship

We don’t have much communication with the vendor until there is a problem. The vendor doesn’t...

Nov 2019
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Manager

Service and Support

The vendor doesn’t always tell us what functionality is removed during an upgrade. They don’t really...

Nov 2019
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Manager

Functionality and Upgrades

A recent upgrade caused us to not have certain functionality. We can no longer go field to field and...

Nov 2019
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Director

Functionality and Upgrades

I am not a fan of CDM Master. It doesn’t really work the way I would like it to and doesn’t allow...

Oct 2019
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Director

Other Observations & Comments

We have meetings with nThrive a lot. I can’t say enough good things about our representative, but...

Oct 2019
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Director

Functionality and Upgrades

nThrive is constantly giving us issues with the daily file transfers that we monitor between all of...

Oct 2019
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Director

Technology

nThrive’s system is so antiquated, and they haven’t done anything to make it more robust. nThrive...

Oct 2019
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Director

Other Observations & Comments

We had nThrive’s executives come down, but that was just because we had some major problems.

Oct 2019
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Director

Service and Support

I am so frustrated with nThrive. I have a log for all of our issues, and in one month we had more...

Oct 2019
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Director

Technology

In full transparency, nThrive doesn't do a good job of managing their products very well and keeping...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

The biggest enhancement that nThrive needs is a product that is based on the EMR solution and...

Oct 2019
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Director

Sales and Contracting

As a customer, we are constantly being pitched for sales. The vendor should learn what we need and...

Oct 2019
 Helpful

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Director

Relationship

We don't hear from our regional general manager very often, though I used to hear from the former...

Oct 2019
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Director

ROI / Cost (care and feeding)

Many tools in the industry have comparable components, so buying decisions are often made mostly...

Oct 2019
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Director

Implementation and Training

I wouldn't knock anyone on implementation because so much depends on client engagement. nThrive was...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

nThrive offers middle-of-the-road integration. I have several different patient accounting systems....

Oct 2019
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Director

Functionality and Upgrades

The challenge with the tools in the space is that nThrive's tool is more mature than several others....

Oct 2019
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Director

Other Observations & Comments

nThrive is not necessarily intuitive because there are a lot of options. Every new user needs a...

Oct 2019
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Director

Functionality and Upgrades

nThrive's system is on par with other systems in terms of functionality. nThrive has been in the...

Oct 2019
 Helpful

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Director

Functionality and Upgrades

nThrive fails in the productivity tracking space and in being able to do some metric reporting at...

Oct 2019
 Helpful

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Director

Technology

The biggest changes in the space recently have to do with price transparency and staffing. With...

Oct 2019
 Helpful

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Director

Service and Support

We meet with nThrive on a regular basis. We have been able to work out any system needs or troubles...

Oct 2019
 Helpful

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Director

Other Observations & Comments

To see outcomes, we have to go back to client engagement and nThrive's willingness to fully install...

Oct 2019
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Director

Relationship

I would put nThrive in the top three vendors that I would recommend. They are a major player in the...

Oct 2019
 Helpful

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Director

Other Observations & Comments

As providers, we aren't doing great at utilizing or taking advantage of the technology. Utilization...

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

nThrive upgrades their products, and I have had no problems with those upgrades.

Oct 2019
 Helpful

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Analyst/Coordinator

Service and Support

nThrive is really good about informing their customers of Medicare changes by publishing notices.

Oct 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

I appreciate the value that CDM Master provides, especially with the updated CPT when the AMA makes...

Oct 2019
 Helpful

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Analyst/Coordinator

Service and Support

I had to open up a case yesterday, and nThrive resolved it very promptly. I am not aware of a phone...

Oct 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

nThrive is quicker to the market with new technology than our EMR vendor is. Of course, our EMR is...

Oct 2019
 Helpful

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Manager

Service and Support

We use nThrive's tool to look up CPT and HCPCS codes and reimbursements, but we still have the...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

CDM Master is very robust. CDM Master adds columns and helps us do the monthly reports that we send...

Jul 2019
 Helpful

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Director

Functionality and Upgrades

We have a really great online source. Instead of trying to search page after page on Google, we use...

Jul 2019
 Helpful

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Director

Service and Support

We have an account manager that is fantastic. We communicate with this account manager by phone and...

Jul 2019
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VP/Other Executive

Sales and Contracting

nThrive is really strong in the market, but we don’t like the direction in which they are going....

May 2019
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VP/Other Executive

Functionality and Upgrades

One strength of CDM Master is that we can review all of our disparate data in one central...

May 2019
 Helpful

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VP/Other Executive

Interfacing and Integration

Our biggest issue with using CDM Master is that the nThrive tool we can deploy for making department...

May 2019
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Analyst/Coordinator

Service and Support

The support has continued to decline. nThrive took away our ability to discuss issues with their...

May 2019
 Helpful

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Analyst/Coordinator

Functionality and Upgrades

We are mostly using KnowledgeSource to look up the right codes for descriptions and the right UB...

May 2019
 Helpful

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Analyst/Coordinator

Implementation and Training

nThrive uses webinars to provide education to their customers. The webinars don’t really work...

May 2019
 Helpful

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Director

Sales and Contracting

I haven't seen the bill from nThrive for a long time. But in the past, we were nickel-and-dimed. The...

May 2019
 Helpful

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Director

Other Observations & Comments

I would consider the support for CDM Master middle of the road overall. Sometimes we have issues on...

May 2019
 Helpful

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Director

Functionality and Upgrades

With CDM Master, I know we can access some of nThrive's competitive pricing information. We don't...

May 2019
 Helpful

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Director

Future Outlook

CDM Master is clunky in terms of functionality. However, we are hopeful. We have seen some...

May 2019
 Helpful

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Director

Other Observations & Comments

I don't feel like we are getting our money's worth from the system. However, we are probably as much...

May 2019
 Helpful

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Director

Implementation and Training

Our implementation of CDM Master was pretty seamless.

May 2019
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Director

Future Outlook

We will probably stick with CDM Master. The system is suitable for what we are doing with it in our...

May 2019
 Helpful

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Director

Functionality and Upgrades

My favorite things about CDM Master are the formatting, ease of use, and information that comes out...

May 2019
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Director

Service and Support

The customer service and assistance that we get outweighs a lot of things. The vendor's people are...

Mar 2019
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Director

Functionality and Upgrades

I don't love the upgrades to the system. The system is a little more cumbersome to work. The search...

Mar 2019
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Director

Relationship

I am looking at some other chargemaster products. I am looking for some additional assistance with...

Mar 2019