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Director

Sales and Contracting

I would say the vendor keeps their promises for everything except Contract Management. They do what...

Sep 2020
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Director

Interfacing and Integration

I am not sure about interoperability because I am not sure how well it works with the vendor we are...

Sep 2020
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Director

ROI / Cost (care and feeding)

I don't think Contract Management is worth the money that we pay for it. I think it is a very...

Sep 2020
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Director

Future Outlook

It would make a difference in my overall satisfaction if I could upload our contracts correctly the...

Sep 2020
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Director

Functionality and Upgrades

The solution is a very valuable product. It interfaces with our EMR effectively and populates a data...

Aug 2020
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Director

ROI / Cost (care and feeding)

nThrive has some issues when it comes to charging for every little thing.

Aug 2020
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Director

Other Observations & Comments

The vendor has lots of new products. We just haven't taken advantage of them, but we need to use...

Aug 2020
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VP/Other Executive

Interfacing and Integration

nThrive is considered our model. As we acquire new organizations, we are converting them to this...

Aug 2020
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VP/Other Executive

Service and Support

I don’t think nThrive's support is as quick to respond for certain items.

Aug 2020
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VP/Other Executive

Functionality and Upgrades

We have been very pleased with Contract Management because we never had a robust contract management...

Aug 2020
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Director

ROI / Cost (care and feeding)

nThrive does not avoid charging us for every little thing. I feel that we pay them so much that to...

Aug 2020
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Director

Sales and Contracting

My issue with nThrive is the timeliness of their ability to build contracts.

Aug 2020
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Director

Sales and Contracting

nThrive's analyzer suite has 12 different types of analytic tools. Each type has a different...

Jul 2020
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Director

Technology

nThrive's contract management software is the best that I have ever seen. I have been through many...

Jul 2020
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Director

Service and Support

nThrive packaged anything that was coming out from Medicare and any type of congressional release...

Jul 2020
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Director

ROI / Cost (care and feeding)

We would have been live with the product years ago if the vendor had come around a little sooner on...

Jul 2020
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Director

Implementation and Training

I love the technology and think it is great, but the implementation process was painful. It was a...

Jul 2020
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Director

Service and Support

nThrive hired a third party in our contract instead of having dedicated support, and that process...

Jul 2020
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Director

ROI / Cost (care and feeding)

I would highly recommend Contract Management. It is winning us a lot of money right now.

Jul 2020
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Director

Functionality and Upgrades

The product isn't quite as easy to use as some of our other nThrive products are, and it doesn't...

Jun 2020
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Director

Service and Support

We have had trouble with support for the product. We have had some ongoing long-term issues that we...

Jun 2020
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Manager

Service and Support

The solution is very easy to navigate. When we have issues, the vendor is always quick to answer....

Jun 2020
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Manager

Relationship

nThrive tells us to go through our customer service support people when we have a question. However,...

Jun 2020
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Director

Functionality and Upgrades

The modeling and contract management product has been a tremendous win for our organization. We have...

May 2020
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Director

Functionality and Upgrades

When we get inside the product, it is pretty easy to use to do calculations and modeling. The tool...

Apr 2020
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Director

Other Observations & Comments

We are still heavy in our implementation. We are still having challenges, but we have started to see...

Apr 2020
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Director

Other Observations & Comments

It has been interesting for nThrive to deal with us because we are very mature in our process. We...

Apr 2020
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Director

Service and Support

nThrive struggles with scalability and keeping up with the volume from an implementation standpoint....

Apr 2020
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Director

Technology

The good side of working with nThrive is we really do get the slickest technology. The solution is...

Apr 2020
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Director

Service and Support

nThrive’s data team is phenomenal. The people on that team are probably some of the smartest people...

Apr 2020
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Director

ROI / Cost (care and feeding)

nThrive avoids charging us for every little thing. There have been no problems in that regard.

Apr 2020
 Helpful

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Director

Functionality and Upgrades

We are still having a lot of problems with the nThrive system because of a lot of things. Not...

Apr 2020
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Director

Functionality and Upgrades

The people at nThrive are really nice, and they are really trying. But the product is complicated,...

Apr 2020
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Director

Relationship

nThrive tries to keep their promises, but they don’t, and I hate to throw them under the bus like...

Apr 2020
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VP/Other Executive

Relationship

Our experience with nThrive has been very positive. They are good at building contracts, and they...

Mar 2020
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VP/Other Executive

Functionality and Upgrades

nThrive has not really kept their promises. Their system was a lot more difficult to build. I think...

Mar 2020
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VP/Other Executive

Service and Support

nThrive’s support has been good.

Mar 2020
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VP/Other Executive

Functionality and Upgrades

nThrive lost some really well-respected revenue cycle talent. They have an investor partner that is...

Mar 2020
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VP/Other Executive

Relationship

nThrive's executive involvement is high. I feel like I can reach out to the executives when I have...

Mar 2020
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VP/Other Executive

Future Outlook

nThrive is so busy right now trying to sell us their existing product suite. However, I have been...

Mar 2020
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VP/Other Executive

Relationship

We have really good operators in our CBO. We have really improved the rigor of our processes, and we...

Mar 2020
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VP/Other Executive

ROI / Cost (care and feeding)

nThrive provides some pretty critical applications for our billing office. We have definitely...

Mar 2020
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Manager

Relationship

Often, it seems like we are working behind the eight ball. There haven't been too many times when...

Feb 2020
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Manager

Future Outlook

I hope that my satisfaction over the next 12 month will increase with some improvements in the...

Feb 2020
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Manager

Functionality and Upgrades

We have an issue regularly where the reports don't generate as they are supposed to, but that is to...

Feb 2020
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Manager

Functionality and Upgrades

For the most part, the solution works well. We submit a lot of business through the vendor, and...

Feb 2020
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Manager

Relationship

The vendor has experienced a high turnover rate in the past, but I haven't seen a difference that is...

Feb 2020
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Manager

Future Outlook

We have years of information that is housed within the vendor's system. It would take an...

Feb 2020
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Manager

Functionality and Upgrades

The vendor's auditing services have gotten better. That used to be a pain point for us. We do our...

Feb 2020
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Manager

Implementation and Training

We don't get too many training items that come our way.

Feb 2020
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Director

Win/Loss - Why they were selected (by current clients)

We would likely purchase Contract Management again for the hospital side but probably not for the...

Jan 2020
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Director

Other Observations & Comments

A few things have been added to Contract Management, including reporting aspects, the ability to...

Jan 2020
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Director

Future Outlook

nThrive's support for Contract Management is one of the reasons that we are leaving. The support is...

Jan 2020
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Analyst/Coordinator

Service and Support

nThrive's product support is really good, but we have some problems with updates and things like...

Dec 2019
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Analyst/Coordinator

Relationship

Some of nThrive’s products are easy to use. Overall, we are very satisfied with Contract Management,...

Dec 2019
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Analyst/Coordinator

Service and Support

The individuals who provide us support from nThrive are very knowledgeable about the product. Those...

Dec 2019
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Analyst/Coordinator

Relationship

We have not had any issues with nThrive. I communicate with them, I have meetings on a regular basis...

Dec 2019
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Analyst/Coordinator

ROI / Cost (care and feeding)

nThrive’s products are very good. We continue to renew our contract with nThrive, and we wouldn't do...

Dec 2019
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Analyst/Coordinator

Implementation and Training

My staff is very impressed with the training for Contract Management. The staff members who work...

Dec 2019
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Analyst/Coordinator

Functionality and Upgrades

Contract Management is part of our long-term plans, and I would absolutely buy it again. nThrive...

Dec 2019
 Helpful

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Director

Future Outlook

For the most part, the product works very well. nThrive recently opened an office in India, and we...

Dec 2019
 Helpful

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VP/Other Executive

Service and Support

The biggest frustration that we have with nThrive is that every time that we need to make a change,...

Nov 2019
 Helpful

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VP/Other Executive

Interfacing and Integration

The strength of the product is that when all the requirements are in the system, it is at least...

Nov 2019
 Helpful

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VP/Other Executive

ROI / Cost (care and feeding)

nThrive charges us for every little thing. I wouldn't recommend that others go with the vendor. We...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

nThrive's system is very easy to program. It doesn't require a lot of coding to run basic reports in...

Nov 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

nThrive always offers us web-based training whenever they release a system upgrade or a new feature....

Nov 2019
 Helpful

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Manager

Other Observations & Comments

nThrive keeps their promises. They are sometimes a little bit slow at getting things done. That is...

Nov 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

nThrive doesn’t nickel-and-dime. When I came on board, I needed training, and there was no...

Nov 2019
 Helpful

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Manager

Service and Support

The people on the back end are usually pretty good at communicating, but I sometimes wish they did a...

Nov 2019
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Manager

Relationship

I don’t deal with the high-level people, but I hear that the executive involvement from nThrive is...

Nov 2019
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Manager

Functionality and Upgrades

The product is pretty intuitive.

Nov 2019
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Manager

Service and Support

nThrive is making a lot of changes, and the turnaround time has slowed down. We sometimes see the...

Nov 2019
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Manager

Functionality and Upgrades

I like the system. It has a lot of useful tools. I can easily navigate and find what I want. The...

Nov 2019
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Manager

Service and Support

The support is usually pretty good. When things get busy, the response times are a little bit...

Nov 2019
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Manager

Service and Support

The tool does what I need it to do. We talk to nThrive about rules and things that we would like....

Nov 2019
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Manager

Service and Support

We love working in nThrive’s system. It is a good product. Things would be even better if the...

Nov 2019
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Manager

Functionality and Upgrades

We would recommend nThrive's system to anyone. If they can implement the system without any issues...

Nov 2019
 Helpful

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Manager

Implementation and Training

nThrive is really good about the implementation process. They put all of their resources into that.

Nov 2019
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Manager

Functionality and Upgrades

We do hospital-based billing, and there is not much support for that. I ask for enhancements on that...

Nov 2019
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Manager

Functionality and Upgrades

nThrive's product doesn't hit our professional claims. There are also a few reporting issues. When...

Nov 2019
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Manager

Technology

nThrive is trying to offer new technology. They did give us an advanced worklist feature, and they...

Nov 2019
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Manager

ROI / Cost (care and feeding)

We have had multiple superusers on nThrive's system. Now that we are switching to an enterprise...

Nov 2019
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Manager

Service and Support

nThrive gets back to us via phone call. If we need to update a password or get access to a certain...

Nov 2019
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Manager

Service and Support

We have had some tickets sitting in nThrive's support team's ticketing system for almost a year...

Nov 2019
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Manager

Service and Support

nThrive’s service is sometimes proactive; it depends on what piece of the product the service is...

Nov 2019
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Manager

Relationship

There is very little engagement from the nThrive executives, and most of it is with our executives....

Nov 2019
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Manager

ROI / Cost (care and feeding)

It is very difficult to escalate an issue with nThrive. We can mark issues as urgent, and nThrive...

Nov 2019