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Contract Management Comments
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KLAS Research Director - Dustin Cragun
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Dustin Cragun

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dustin.cragun@klasresearch.com

 
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User Commentary

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VP/Other Executive

The nThrive Contract Management tools are really good. Pulling data out of the system is so easy....

May 2021
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Director

We use nThrive’s contract management module. A few years ago, we realized that we had this...

May 2021
||
(0)
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Director

We have really had to work with nThrive on estimates simply because most of our clinics are provider...

May 2021
||
(0)
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Manager

I like the product. It is fairly easy to use and does everything we need it to do. I haven't found...

Apr 2021
||
(0)
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 or  to see details.

Manager

I have a pretty good relationship with our account representative, and they are responsive. I find...

Apr 2021
||
(0)
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 or  to see details.

Manager

I like nThrive Contract Management as far as the negotiating piece goes. We rely heavily on that....

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Contract Management is working well for us. Right now, I would say we are very satisfied. We are...

Apr 2021
||
(0)
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 or  to see details.

Director

With Contract Management, nThrive has made really good strides. The Contract Management tool was...

Apr 2021
||
(0)
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 or  to see details.

Director

There are some pieces missing in the system. When we bought the product, nThrive told us how...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We had to call the vendor an awful lot when we implemented the product. The implementation was...

Apr 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I do have a complaint about nThrive. Anytime we have a problem with the system, we have to file a...

Feb 2021
||
(0)
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 or  to see details.

Director

Contract Management's strength is that it shows us the expected reimbursement. Then it does an extra...

Feb 2021
||
(0)
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 or  to see details.

Director

nThrive has worked with us to resolve any issues that we have had, especially with Contract Management....

Feb 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Director

If we ask nThrive for more training, they do want to charge us. With the upgrades, I can look at all...

Feb 2021
||
(0)
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Director

We are looking at nThrive for modeling. They have really done well on the new contract modeling;...

Jan 2021
||
(0)
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Director

In the future, we may look at another vendor's system for some of the components in nThrive's...

Jan 2021
||
(0)
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 or  to see details.

Director

I would like to see better payer-performance reporting from nThrive Contract Management and better...

Jan 2021
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

I have never had issues with the system, and to my knowledge, there haven't been any issues. The...

Jan 2021
||
(0)
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 or  to see details.

CFO

We looked at adding another product onto our nThrive product, but nThrive is so expensive to begin...

Dec 2020
||
(0)
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Director

We researched many other vendors to find a contract management system, and I don’t think there is...

Dec 2020
||
(0)
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CFO

The vendor does avoid charging for every little thing, but that doesn’t matter because they just...

Dec 2020
||
(0)
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Director

nThrive sometimes thinks that people who have been with the system for a long period of time are...

Dec 2020
||
(0)
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 or  to see details.

Director

nThrive does have a good support system for assigning us specific representatives. The...

Dec 2020
||
(0)
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 or  to see details.

Director

The nThrive executives aren't super involved. Of course, when issues arise or when we have to push...

Dec 2020
||
(0)
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 or  to see details.

Director

nThrive has been consistent throughout the pandemic. I know a lot of their team worked from home...

Dec 2020
||
(0)
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 or  to see details.

Manager

Contract Management is by far nThrive's strongest product. It is a workhorse and works well. The...

Dec 2020
||
(0)
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 or  to see details.

Director

Most hospital contracts renew at the end of the year, so nThrive tends to be really slow in loading...

Dec 2020
||
(0)
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 or  to see details.

Director

When I first came on board, nThrive was really good to set some time and walk me through things....

Dec 2020
||
(0)
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Director

I haven’t really heard about any new updates or things coming down the pipeline. We have talked with...

Dec 2020
||
(0)
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 or  to see details.

Director

We see a weakness in the vendor's products that we use because we work for both the facility and the...

Nov 2020
||
(0)
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Director

There are some limitations to the solution. We have certain contracts and some unique variables that...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

nThrive promises more than they can deliver. That is not so much about product quality as it is...

Nov 2020
||
(0)
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 or  to see details.

VP/Other Executive

Now that we are in the virtual reality of COVID-19, I am not getting charged for a lot of things....

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

nThrive’s most impactful product is their contract management system, both on the hospital side and...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The contract management’s software is excellent; it is better than what we had before. It is much...

Nov 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The only downside to the system is we kind of lose a day in A/R because we have to send files back...

Nov 2020
||
(0)
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 or  to see details.

Director

The vendor has gone through some tough times with COVID-19, so they are not able to support us as...

Nov 2020
||
(0)
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 or  to see details.

Director

I would say the vendor keeps their promises for everything except Contract Management. They do what...

Sep 2020
||
(0)
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Director

I am not sure about interoperability because I am not sure how well it works with the vendor we are...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I don't think Contract Management is worth the money that we pay for it. I think it is a very...

Sep 2020
||
(0)
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 or  to see details.

Director

It would make a difference in my overall satisfaction if I could upload our contracts correctly the...

Sep 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The solution is a very valuable product. It interfaces with our EMR effectively and populates a data...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

nThrive has some issues when it comes to charging for every little thing.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The vendor has lots of new products. We just haven't taken advantage of them, but we need to use...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

nThrive is considered our model. As we acquire new organizations, we are converting them to this...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

I don’t think nThrive's support is as quick to respond for certain items.

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

We have been very pleased with Contract Management because we never had a robust contract management...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

nThrive does not avoid charging us for every little thing. I feel that we pay them so much that to...

Aug 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

My issue with nThrive is the timeliness of their ability to build contracts.

Aug 2020
||
(0)
 Thank you  Helpful

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Director

nThrive's analyzer suite has 12 different types of analytic tools. Each type has a different...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

nThrive's contract management software is the best that I have ever seen. I have been through many...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

nThrive packaged anything that was coming out from Medicare and any type of congressional release...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We would have been live with the product years ago if the vendor had come around a little sooner on...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I love the technology and think it is great, but the implementation process was painful. It was a...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

nThrive hired a third party in our contract instead of having dedicated support, and that process...

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

I would highly recommend Contract Management. It is winning us a lot of money right now.

Jul 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

The product isn't quite as easy to use as some of our other nThrive products are, and it doesn't...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

Director

We have had trouble with support for the product. We have had some ongoing long-term issues that we...

Jun 2020
||
(0)
 Thank you  Helpful

 or  to see details.

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