FinThrive Contract Manager Commentary
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Subject Expert
Dustin Cragun
VP of Revenue Cycle Research
Commentary Summary
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User Commentary
Relationship
If we have a question and we have to submit that question through FinThrive’s client portal, it goes...
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Product
I would tell someone asking about FinThrive Contract Manager that we have had a great experience...
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Culture, Product
I would like to see an additional option that provides a full itemized breakdown of how line-item...
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Product
We use one report in FinThrive Contract Manager to evaluate payer policy impacts and contract...
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Product
The solution is hard to navigate outside the lines that we have already established within the tool....
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Operations
I had zero initial training on FinThrive Contract Manager. I guess we could have purchased some...
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Product
I have not encountered any curveballs that FinThrive Contract Manager has not been able to handle,...
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Product
FinThrive Contract Manager is very customizable, and that is a huge upside, but the trade-off is...
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Product
The contracts for solid organ transplants and bone marrow transplants can be a little complex, and...
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Loyalty, Product
As a solution for an acute care organization, I would absolutely and completely recommend the...
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Operations, Product
The overall design of the product is pretty good. Generally, the ease of use and the functionality...
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Product
FinThrive Contract Manager has some basic reporting, and that is good, but FinThrive Analyze gives...
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Product
I do like the modeling piece of FinThrive Contract Manager. It is very helpful. The system itself is...
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Product
With FinThrive Contract Manager, it is hard to weed out what is actually needed unless we are...
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Operations
I'm not very sure what FinThrive is doing with training. I just would like to be able to have...
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Culture
I do think that FinThrive has new things that they are going to be promoting in the near future, but...
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Relationship
We have a customer support representative from FinThrive who has just recently been assigned to us....
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Relationship
Sometimes with FinThrive Contract Manager, there are small errors that cause a lot of problems if I...
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Value
We have struggled to get adequate pricing with FinThrive because of the way we contracted with them...
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Relationship
In general, FinThrive has been very responsive over the last year than they have been in years past....
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Value
I haven't seen nickel-and-diming from FinThrive lately. I haven't seen any additional programming...
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Operations
We don't have that many users on FinThrive Contract Manager, and they don't turn over that much, so...
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Relationship, Product
We have a really slick developer from FinThrive right now who is making some big improvements for us...
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Relationship, Product
With FinThrive Contract Manager, we have started spacing claims out. We will send one batch in the...
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Product
Things have always been challenging with FinThrive. Our expected reimbursement team struggles. With...
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Product, Value
FinThrive Contract Manager's functionality meets all our needs for sure. I am happy with FinThrive....
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Product
The fact that FinThrive manages all the government schedules and workers' comp schedules for their...
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Product
We have to go to FinThrive to help run some of the reports. They are not very easy to run on our...
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Loyalty
I don't think FinThrive Contract Manager is part of our long-term plans. Since it is based in the...
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Culture, Product
With my slightly lower score for the product working as it was promoted to us, the issue is not that...
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Value
FinThrive avoids charging for things, and there is no issue when something is charged. They have...
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Relationship, Operations
When FinThrive has been implementing something and has had to reach out to us, they have been very...
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Product
There are some contract provisions that are challenging to build in FinThrive Contract Manager. Some...
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Product
FinThrive Contract Manager is a great tool, especially when it comes to calculating reimbursement on...
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Culture, Product
As far as integration goes, it would be awesome if we could actually look at a claim and the...
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Product
It takes so many steps to get to a report. We have to actually build the report in FinThrive...
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Relationship
I have never used FinThrive’s support team because we have a department that handles that, so if...
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Culture, Product
FinThrive Contract Manager reviews current contract rates and tells us where we can and can't...
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Value
An area of improvement for FinThrive is that they continue to roll on and off staff and team...
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Operations
FinThrive could provide better access to their training, and they could just point people to the...
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Loyalty
We are always evaluating the financial impact and the value of FinThrive Contract Manager. Epic has...
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Relationship, Product
Things are all good with FinThrive processing all of our contracts. There are always little nuances....
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Loyalty, Product
I would definitely buy FinThrive Contract Manager again. It is a really good product. I use the...
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Product, Value
I don't know how much we pay for Contract Manager, but I think what we get out of it is good. I...
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Relationship
FinThrive definitely keeps all their promises. They are really good. FinThrive is really good about...
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Product
With FinThrive Contract Manager, I wish we could queue data in simpler ways like we can with data...
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Product
We spent a significant amount of time trying to understand how the FinThrive Contract Manager...
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Product
There were a couple of scenarios where payers were downgrading certain services and not through the...
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Loyalty
We plan to diversify, but there is a modeling solution that is part of the Finthrive Contract...
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Product, Value
I probably wouldn't buy FinThrive Contract Manager again. It is not intuitive. FinThrive Contract...
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Culture, Relationship
FinThrive is always promoting or trying to offer us solutions within their suite of products....
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Culture
FinThrive's ability to process all our contracts could be better because we have been having a lot...
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Relationship, Product
We have multiple solutions with FinThrive based on the needs of our stakeholders. We thought that we...
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Relationship
Our needs are growing, and FinThrive is not necessarily catching up. Also, it seems like they have...
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Product
The vendor's integration could be better; we are using different systems, and there are things that...
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Relationship
I work with someone on the vendor's side who is doing a pretty good job. In terms of the higher-ups,...
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Value
I have been negotiating pretty strongly on a couple of costs with FinThrive. I feel like the vendor...
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Relationship
What the vendor needs to change is the support. In terms of the people in the back end who work on...
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Culture, Product
I would like contract reporting in terms of the payer performance report. That is the one report...
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Loyalty
I am unsure whether FinThrive is in our long-term plans because we have made some organizational...
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Relationship, Operations
The vendor has been pretty good with the reports they have been able to share with us. They have...
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Product
I would tell someone that FinThrive Contract Manager is integrated and can run across different...
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Operations, Product
There is a little bit of a learning curve with the solution, but once we learned FinThrive Contract...
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Relationship
I feel like FinThrive has kept their promises. Timelines can get delayed, and I understand that....
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Product
I have no issues with the reporting capabilities and what can be done through FinThrive. For what...
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Operations
FinThrive was pretty responsive in the implementation process because they went down all the way to...
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Operations
The training with FinThrive was all virtual, but they set up meetings and went over basically...
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Relationship, Product
FinThrive seems to always have new products coming with future ones in the works, and they take...
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Culture, Product
For the most part, FinThrive Contract Manager can process all of our big contracts, but sometimes...
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Value
If we bring up a concern, FinThrive will address it, and we aren't charged for that. There are...
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Value
We have received our money’s worth from FinThrive in holding payers accountable. We are still in the...
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Product
We love the scorecards because we can see how well our payers are functioning and whether they are...
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Culture
I don't think there is a problem with the vendor processing all of the contracts, but there are...
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Loyalty
FinThrive Contract Manager worked really well when I first came on board, but unless things change,...
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Relationship, Product
There is so much to this solution, and I think it takes people a little longer to get FinThrive...
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Loyalty, Product
In the future, we would like not just the expected outlier but also the actual outlier payments from...
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Product
If there is a deleted and replaced DRG that impacts one of our fee schedules, I would like to see...
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Loyalty
FinThrive Contract Manager is part of our long-term plans for one of our areas but not my area. Our...
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Relationship
FinThrive is pretty good about the things we ask for. Their service is definitely proactive. They...
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Product
I am extremely satisfied with the vendor's reporting capabilities due to the ease of function for...
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Operations, Value
For implementation, I would give FinThrive an above-perfect score. The ease of use is hands down the...
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Value
When we add new contracts now in FinThrive Contract Manager, FinThrive charges us. It is not a large...
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Operations
FinThrive Contract Manager took a long time to implement. That was mostly due to the data, but it...
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Product
We would like a little more dashboard functionality in FinThrive Contract Manager to be able to...
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Loyalty
I wasn't here when my organization selected FinThrive Contract Manager. But I know we went through...
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Relationship, Product
I know issues happen, so I'm fine with that, but the claim files that we recently sent errored out....
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Loyalty
We won't be using FinThrive Contract Manager in the near future. One reason we chose to replace...
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Culture
We only have a certain number of licenses for users in FinThrive Contract Manager. I managed that,...
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Operations, Product
FinThrive had one upgrade that they had to back out of because it was causing production issues....
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Product
The thing that drives me nuts in FinThrive Contract Manager is that when we have to open a case for...
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Relationship
We hardly ever deal with FinThrive's executives. We were dealing with them for a while, and then...
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Product
FinThrive is not at the top of our list. FinThrive Contract Manager is not working for us optimally....
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Culture
Things with FinThrive take a very long time to resolve. It sometimes takes so long that we end up...
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Product
The missing functionality in FinThrive Contract Manager seems like it is constant. There are files...
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Product
FinThrive Contract Manager is easy to use, and it has the ability to accommodate numerous...
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Product
If FinThrive could put together the 835 file that comes in with specific denial ANSI codes and...
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Product
I like it that FinThrive Contract Manger is a one-stop shop. Everything is in one platform. We get...
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Operations
The implementation process with FinThrive was great. The initial training was wonderful, and the...
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Product
FinThrive Contract Manager processes the contract fine. The challenge is on series encounters where...
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Product
We may have an account that gets priced in FinThrive Contract Manager. Then a payment comes in, and...
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Value
FinThrive introduced a price transparency tool for their product, and I’m very happy with it. That...
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Product
FinThrive produces massive reports, and I can cut out what I don't need by editing them.
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Product
It used to be weeks before FinThrive looked at a case, but now it is just a day or so. So we got...
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Product, Value
When we are negotiating with insurance companies, we have to be able to do the math, and because I...
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Relationship
I would like to see quicker responses from FinThrive to technical questions and help with issues...
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Product, Value
FinThrive Contract Manager is a very expensive tool, so we have to balance it out against the...
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Product
FinThrive Contract Manager is a very comprehensive modeling tool that provides intuitive tools that...
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Relationship
Our overall relationship with FinThrive at the very high organizational level is probably mixed, but...
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Relationship
I have to say there are mixed feelings about FinThrive Contract Manager, but it is a fairly strong...
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Relationship
FinThrive doesn’t always make promises, but when they do, FinThrive keeps those promises and follows...
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Relationship
FinThrive is a little more reactive than proactive. We report problems, and FinThrive fixes those...
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Product
I don't think FinThrive Contract Manager really integrates with other things. Of course, it is...
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Product
FinThrive Contract Manager can do a lot of complicated things, so it is not so easy to just make the...
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Relationship
There is really no phone support with FinThrive. Everything is funneled through one portal place,...
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