PowerShare Commentary
Filtered view: All
Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship
I'm going to give Nuance’s support a lower score mostly because of the response time. If we call in,...
Login or Create an Account to see details.
Culture, Value
So far, Nuance has kept their promises. I would absolutely buy PowerShare again. I wouldn't say that...
Login or Create an Account to see details.
Relationship
I'm very pleased with Nuance's responses and service. A lot of stuff is moving to the cloud, so...
Login or Create an Account to see details.
Product
One of the things that we really like about PowerShare is we have leveraged the program to share...
Login or Create an Account to see details.
Product, Value
PowerShare has been a very nice product. PowerShare is a way to share the actual imaging studies or...
Login or Create an Account to see details.
Product
PowerShare was designed based on instituition-to-institution communication about where the system...
Login or Create an Account to see details.
Culture, Value
Nuance doesn't nickel-and-dime us. I don't know whether that is because of the service contracts we...
Login or Create an Account to see details.
Product
We have never had any issues with Nuance's products, and we have had those products for years. The...
Login or Create an Account to see details.
Loyalty, Relationship, Value
Nuance avoids charging for every little thing. Their product is very straightforward, and the vendor...
Login or Create an Account to see details.
Loyalty, Product
There are a couple of minor things in PowerShare that I think should be intuitive but are not. I...
Login or Create an Account to see details.
Relationship
We have been with Nuance for so long that we have built really solid professional relationships with...
Login or Create an Account to see details.
Relationship
We can’t really get ahold of somebody at Nuance like we used to be able to. We always have to wait...
Login or Create an Account to see details.
Operations, Product
We have a lot of people in the organization who use PowerShare, and they say the solution is a...
Login or Create an Account to see details.
Operations
There really was no training for PowerShare. We never really talked to Nuance. They just installed...
Login or Create an Account to see details.
Loyalty, Product, Value
PowerShare helps in getting priors for our radiologists, so because of the ease of use and of...
Login or Create an Account to see details.
Product
We haven't had a chance to integrate PowerShare, although Nuance offers integration services. We...
Login or Create an Account to see details.
Culture, Relationship
Whenever we get into a discussion with Nuance about an increase of so many studies a month, we are...
Login or Create an Account to see details.
Culture, Relationship
Nuance's support is terrible. We never get to speak to a live person, and when we do, maybe a couple...
Login or Create an Account to see details.
Product
My likelihood to recommend PowerShare is middle of the road because Nuance is there, and they can do...
Login or Create an Account to see details.
Value
PowerShare is a cloud-based solution, so Nuance's upgrades are transparent to us. The quality of...
Login or Create an Account to see details.
Relationship, Operations
Just trying to get through to Nuance on the phone is terrible, but their web support is pretty good....
Login or Create an Account to see details.
Loyalty
Hopefully, my satisfaction will improve in 12 months. One of the things that we have had an issue...
Login or Create an Account to see details.
Value
We have never had a problem with PowerShare in terms of charges. Nuance just has their standard, and...
Login or Create an Account to see details.
Loyalty, Product
Once in a while, PowerShare will have hiccups. However, interestingly enough, that didn't start...
Login or Create an Account to see details.
Operations
Nuance doesn't have formal training because that isn't really needed. The product is simple enough....
Login or Create an Account to see details.
Product
The product is really good, and PowerShare is very easy to use. We have been able to do a lot with...
Login or Create an Account to see details.
Relationship
The support for PowerShare is a mixed bag. It depends on who we get on the phone. We don't call the...
Login or Create an Account to see details.
Value
Microsoft is changing Nuance a bit. They have attempted to charge us for extra things, but we have...
Login or Create an Account to see details.
Product, Value
We just went live with PowerShare's automatic order generator. Before, every study we received had...
Login or Create an Account to see details.
Operations
Nuance offers basically zero training. We could do probably a two-hour session and get the bulk of...
Login or Create an Account to see details.
Relationship
When we put in a feature request with Nuance, it goes into this pile, and they sort that pile by how...
Login or Create an Account to see details.
Product
I love that PowerShare makes it so easy to share images with virtually anyone in the country. I can...
Login or Create an Account to see details.
Relationship
I have never had any problems with Nuance, and they have been great all along.
Login or Create an Account to see details.
Relationship
The vendor seems to be keeping up with technology and customer feedback. If we have any issues, they...
Login or Create an Account to see details.
Product, Value
PowerShare is good as it is. It has revolutionized the way we get images now.
Login or Create an Account to see details.
Loyalty, Operations
Nuance can maybe simplify PowerShare or even make it a bit more user-friendly. I know we will get...
Login or Create an Account to see details.
Relationship
My only concern is that it can sometimes be difficult to reach a service technician by phone, and...
Login or Create an Account to see details.
Product
In general, my experience with the product has been very positive. It is user friendly, which is a...
Login or Create an Account to see details.
Product, Value
PowerShare gives us the ability to send images rapidly to far-off facilities once we connect with...
Login or Create an Account to see details.
Relationship, Product
We haven't made any enhancement requests to Nuance, but they haven't offered any new technology,...
Login or Create an Account to see details.
Operations
I would tell someone who was considering going with PowerShare to make sure to get all the training...
Login or Create an Account to see details.
Operations
There is not much training for PowerShare. The biggest issue we run into is around connecting with...
Login or Create an Account to see details.
Loyalty
With PowerShare, we are as happy as pigs in slop because it just does what it says it will do as...
Login or Create an Account to see details.
Relationship
The Nuance customer support has been fantastic. If there is a novel issue, they walk us through it...
Login or Create an Account to see details.
Product
PowerShare is becoming ubiquitous, like when people say Kleenex to talk about tissues. Nuance...
Login or Create an Account to see details.
Relationship, Product
The product and the upgrades are fine. There are just some stability issues. Things have been a...
Login or Create an Account to see details.
Relationship
For support, we either call or place a ticket online. Nuance’s online support is a bit slower, so...
Login or Create an Account to see details.
Product
There are a couple of things that we would like to be able to do in PowerShare that we just can't....
Login or Create an Account to see details.
Relationship
PowerShare is a fairly easy-to-use system. The support is very good when we need to set up a new...
Login or Create an Account to see details.
Product
The reliability of PowerShare is very good. I can't remember the last time we had an issue with that...
Login or Create an Account to see details.
Relationship
I am very pleased with Nuance’s support. Our case manager is very responsive when I have to reach...
Login or Create an Account to see details.
Product
PowerShare is pretty easy, but there is room for improvement. Nuance is trying with integration, but...
Login or Create an Account to see details.
Relationship
Nuance is the only vendor I see doing true proactive work.
Login or Create an Account to see details.
Operations
Nuance's training and implementation did not go very well. Looking at PowerShare and its components,...
Login or Create an Account to see details.
Value
We really like PowerShare, but it is very expensive. Nuance does charge for every little thing.
Login or Create an Account to see details.
Loyalty, Product
There are some long-time things that could be improved in the system. The main thing our PACS team...
Login or Create an Account to see details.
Operations
We don't necessarily have upgrades that we have to plan for or are involved with, but Nuance has an...
Login or Create an Account to see details.
Culture, Value
PowerShare is always kept pretty much to the status quo. There aren't many changes, big upgrades, or...
Login or Create an Account to see details.
Culture, Relationship, Product
When we get image requests in PowerShare and fulfill those requests, even if we fulfill them from...
Login or Create an Account to see details.
Relationship
A lot of our Nuance support complaints come from applications like PowerScribe, but we have a...
Login or Create an Account to see details.
Relationship
In terms of performance, everything is good. Our biggest complaint this year has been support. We...
Login or Create an Account to see details.
Product
We really don't have any issues with PowerShare; I can't think of the last time I had an issue and...
Login or Create an Account to see details.
Product
Nuance's system is easy to use and widely adopted across other organizations, making it familiar to...
Login or Create an Account to see details.
Culture, Relationship
Our Nuance representative has been an amazing person to work with, and they have helped us through...
Login or Create an Account to see details.
Loyalty, Operations
We really like the system's design. That was what really sold us on its ease of use. Anyone can use...
Login or Create an Account to see details.
Operations
PowerShare has trainings in a little question mark in the bottom right corner of the screen. I have...
Login or Create an Account to see details.
Loyalty, Product
When we got PowerShare, we were worried about HIPAA and how the system would integrate, send things...
Login or Create an Account to see details.
Loyalty, Product
Nothing could be 100% perfect. When it comes to sending images, PowerShare has quite a few options,...
Login or Create an Account to see details.
Product
Anytime I try to connect to another hospital, PowerShare works. When I send images, we will get an...
Login or Create an Account to see details.
Relationship
Our Nuance representative has been amazing. We have worked well with them, and they are awesome. I...
Login or Create an Account to see details.
Product
I think PowerShare is a fantastic platform. I really, really like PowerShare. It is completely...
Login or Create an Account to see details.
Relationship, Product
Some of our patients are savvy with the internet, but a lot of them aren't. However, when they come...
Login or Create an Account to see details.
Operations, Product
The thing that is really nice about PowerShare is that Nuance realizes that not everyone who is...
Login or Create an Account to see details.
Product
I think this solution is fantastic for safety. I have never heard of PowerShare ever being breached...
Login or Create an Account to see details.
Relationship
I have yet to work with a company in my career that meets with us as regularly as Nuance does just...
Login or Create an Account to see details.
Relationship
Our contact at Nuance has been awesome to work with. They have helped us grow our connections and...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Nuance has made improvements to PowerShare, so it is getting better. They keep throwing out easier...
Login or Create an Account to see details.
Relationship
Support from our Nuance service representative has been good. That individual is great to work with,...
Login or Create an Account to see details.
Relationship, Product
PowerShare is an exceptional product for quickly sharing images electronically for patient and...
Login or Create an Account to see details.
Relationship
The vendor's support is very accommodating. They will listen and help make workflows that work for...
Login or Create an Account to see details.
Product
PowerShare is one of the better-adopted products out there in healthcare for image sharing. So, it...
Login or Create an Account to see details.
Operations
The project to transition from spoke to hub was well planned and went smoothly. We were supported in...
Login or Create an Account to see details.
Loyalty, Relationship, Product
Since PowerShare is cloud hosted by Nuance, they can make sure their system is functional. Also,...
Login or Create an Account to see details.
Operations
Nuance offers pretty mature training programs. Nuance tries to cover the generalities and then dive...
Login or Create an Account to see details.
Product
PowerShare is pretty easy. There is some finickiness with how to do certain tasks. For example, we...
Login or Create an Account to see details.
Product
Aside from supporting any new image types, the image exchange space is what it is. I would have a...
Login or Create an Account to see details.
Product
PowerShare is pretty straightforward. It does what it needs to do moderately well. PowerShare is...
Login or Create an Account to see details.
Relationship
The vendor is pretty good with support. They probably have limited support staff, but the support...
Login or Create an Account to see details.
Product
There are some functionalities in the system that I continually complain to the vendor about. We use...
Login or Create an Account to see details.
Relationship
PowerShare has been a great product for us. We have an account manager over our site. If we need...
Login or Create an Account to see details.
Relationship
The vendor's support people aren't as accessible as they could be when we call their support lines....
Login or Create an Account to see details.
Loyalty, Product
I would probably not buy PowerShare again just because Ambra is a better competitor. Ambra's system...
Login or Create an Account to see details.
Product
With PowerShare, ease of use is just a matter of admins being able to share images with various...
Login or Create an Account to see details.
Loyalty
Nuance seems to be trying to provide new technology, especially with Microsoft acquiring them, so...
Login or Create an Account to see details.
Relationship
With Nuance, I have never escalated beyond a normal tier-one or tier-three type of support; I have...
Login or Create an Account to see details.
Loyalty, Product
I am very satisfied with PowerShare and the support. I am kept up-to-date on any changes or...
Login or Create an Account to see details.
Loyalty, Product
I would like to understand PowerShare better so that I can rely less on support. I know Nuance is...
Login or Create an Account to see details.
Product
PowerShare is easy to use, and it is easy to explain to others. We don't have any issues with it...
Login or Create an Account to see details.
Product
I haven't had a single bad experience with the system. It has a very simple interface, and we like...
Login or Create an Account to see details.
Loyalty, Relationship, Product
In PowerShare, whenever we get a request for an image set, when we fill out that request and click...
Login or Create an Account to see details.
Relationship
Nuance's customer support is the best. It works all the time. If I have a question about something...
Login or Create an Account to see details.
Loyalty, Product
Nuance has a good suite of solutions for radiology, but things are getting a bit disconnected with...
Login or Create an Account to see details.
Product
There are things that don't work on PowerShare. There are things PowerShare won't do. There are a...
Login or Create an Account to see details.
Operations
Nuance is really good with implementations. Nuance does upgrades pretty frequently. PowerShare...
Login or Create an Account to see details.
Operations, Product
PowerShare takes a little while to learn. There are some things in it that just aren't intuitive. It...
Login or Create an Account to see details.
Product
PowerShare could be better integrated with our PACS. It could also have better query and retrieval...
Login or Create an Account to see details.
Relationship
Nuance's customer service has taken a dive. Lately, I have had to call the vendor to leave a...
Login or Create an Account to see details.
Product, Value
I would buy PowerShare again in a heartbeat. Nuance is constantly upgrading it and adding new...
Login or Create an Account to see details.
Relationship
We get regular updates and talk to an account manager from Nuance regularly. Nuance will walk us...
Login or Create an Account to see details.
Relationship, Product
What I like about PowerShare is the support. And the system is robust. That is all it really needs...
Login or Create an Account to see details.
Operations, Value
The drawback of PowerShare is it is not intuitive to use, so it needs extensive training. And Nuance...
Login or Create an Account to see details.
Value
Nuance has been doing really well with charges. We haven't asked for anything extra yet.
Login or Create an Account to see details.
Loyalty, Product
If I had to choose between a product that works well when we are getting exams and sending them off...
Login or Create an Account to see details.
Product
PowerShare integrates with other hospital systems really well. There is very little that we have to...
Login or Create an Account to see details.
Product
PowerShare is becoming more and more vital in what we do on a daily basis. We really have come to...
Login or Create an Account to see details.
Operations
With PowerShare, we recently changed to a single sign-on. The transition went relatively smoothly,...
Login or Create an Account to see details.
Operations
I haven't done a lot of training with Nuance. We have been using their product, and it doesn't...
Login or Create an Account to see details.
Loyalty, Product
It would be nice if it were easier to share information between facilities that aren't on...
Login or Create an Account to see details.
Relationship
There have been some issues with Nuance’s online service lately where we have had a little trouble....
Login or Create an Account to see details.
Relationship
The quality of support has decreased. It seems to be harder to get ahold of individuals than it used...
Login or Create an Account to see details.
Culture, Product
There is confusion around what the vendor calls hub-and-spoke sites and about who has to pay for...
Login or Create an Account to see details.
Product
PowerShare works really well. It is more or less the de facto standard in our primary area, and we...
Login or Create an Account to see details.
Operations
We haven't had much experience with implementations with Nuance, but the upgrades we have had were...
Login or Create an Account to see details.
Product
It would be nice if PowerShare's dashboard wasn't so jumpy in terms of the user having to go through...
Login or Create an Account to see details.
Product
A lot of issues like having to burn CDs actually improved after we installed Nuance.
Login or Create an Account to see details.
Culture, Value
If we ask for something special, we will get charged for it. Generally, when we make the contract,...
Login or Create an Account to see details.
Relationship, Operations
The Nuance support team is really good. We have gone through a couple of outreach coordinators since...
Login or Create an Account to see details.
Product
We are not having any problems with PowerShare. It is easy to use, and we don't really have any...
Login or Create an Account to see details.
Product
If a patient's previous facility sends us the entire contents of the patient's folder, it is a...
Login or Create an Account to see details.
Product, Value
In terms of interoperability with PowerShare, it would probably do whatever we wanted it to do, but...
Login or Create an Account to see details.
Operations
For PowerShare training, I have a PDF training file, and I also have a link for some webinars. But...
Login or Create an Account to see details.
Culture, Value
There are systems from other vendors out there, but Nuance is pretty much at the top of their game....
Login or Create an Account to see details.
Product
In PowerShare, all the images are pushed to a cloud destination, and when we get a notification that...
Login or Create an Account to see details.
Relationship
Nuance's support team is harder to work with based on the level of knowledge and the level of people...
Login or Create an Account to see details.
Loyalty, Product
The product quality of PowerShare is fine, but there are some studies it struggles to handle, and...
Login or Create an Account to see details.
Culture, Value
With Nuance, once we buy their product, we don't get more charges. I don't know that we have gone...
Login or Create an Account to see details.
Relationship
For the most part, anytime I need help, Nuance is really good at solving my issues. They have a...
Login or Create an Account to see details.
Product
One thing we would change is how PowerShare queries our systems and pulls from there because as it...
Login or Create an Account to see details.
Product, Value
Nuance has improved PowerShare's request workflow, which has improved our ability to respond to...
Login or Create an Account to see details.
Product
Onboarding was very quick and easy. The workflow is a bit clunkier than our previous system, but...
Login or Create an Account to see details.
Product
Nuance is delivering the product they say, so I have no problems with that. There is nothing I can...
Login or Create an Account to see details.
Operations
Implementations are always difficult. I don't think that anyone does them perfectly. Nuance does...
Login or Create an Account to see details.
Operations
Nuance doesn't do as much ongoing training as one of our other vendors does. Instead of pop-ups that...
Login or Create an Account to see details.
Operations, Product
I think that Nuance could make their own PowerShare user interface, both on the system's clinical...
Login or Create an Account to see details.
Relationship
Nuance isn't as responsive as one of our other vendors is. Nuance always responds, and they always...
Login or Create an Account to see details.
Relationship
Unless a user logs in to Nuance's system, they won't get the alerts. The vendor posts banners and...
Login or Create an Account to see details.
Relationship
In terms of executive involvement, I can get ahold of people, but I have to chase them down. I end...
Login or Create an Account to see details.
Culture, Value
I think we get our money's worth with Nuance. We also get what we want from the system for the most...
Login or Create an Account to see details.
Loyalty, Product
One of the things about PowerShare that I would like to see improved is the metrics. Nuance's...
Login or Create an Account to see details.
Product
We need more detail to help manage incoming and outgoing images. One of the difficulties is when the...
Login or Create an Account to see details.
Loyalty
The product is currently part of our long-term plans. That said, I'm always looking at portfolio...
Login or Create an Account to see details.
Relationship
When I needed metrics, I first looked internally for the data that I was looking for. Once I...
Login or Create an Account to see details.
Culture, Operations, Product
The product's ease of use for the end users is pretty consistent so far. However, one of the...
Login or Create an Account to see details.
Product
If someone were looking at PowerShare, I would definitely want them to understand the hub-spoke...
Login or Create an Account to see details.
Relationship
As far as proactivity is concerned, whenever Nuance has an issue, they let us know immediately about...
Login or Create an Account to see details.
Product
In terms of integration, the product is doing what is expected. It does meet our goals, but then...
Login or Create an Account to see details.
Value
With PowerShare, we are absolutely receiving our money's worth because previously, we were all using...
Login or Create an Account to see details.
Loyalty, Product
What I like about PowerShare is the easy collaboration with other hospitals. I like the fact that we...
Login or Create an Account to see details.
Product
One gripe we have with the product is that there is instability with the cloud at times, and if it...
Login or Create an Account to see details.
Product
PowerShare continues to give us more opportunities to send everything out. It integrates fairly...
Login or Create an Account to see details.
Culture
Nuance is up front about what they charge, but with the subscription models, they break things out...
Login or Create an Account to see details.
Operations
PowerShare doesn't have much regarding training. It is a plug-and-play solution.
Login or Create an Account to see details.
Relationship, Product
We have people using PowerShare who are not all that tech savvy, and they still do fine.
Login or Create an Account to see details.
Relationship
Nuance has multiple levels. They usually start at a lower level, and if they can't resolve things,...
Login or Create an Account to see details.
Loyalty, Product
PowerShare doesn't have the ability to integrate with MyChart, but that is coming out soon. The...
Login or Create an Account to see details.
Product
We want the system to be a little more robust. Other image exchange solutions anonymize images when...
Login or Create an Account to see details.
Relationship, Value
Nuance is very eager to make sure that their product is getting to where it needs to be, and the ROI...
Login or Create an Account to see details.
Relationship
PowerShare is a pretty solid product, and our hub's support people are usually very easy to get...
Login or Create an Account to see details.
Product
PowerShare works pretty well. The nice thing about PowerShare is that it just runs. I go in and run...
Login or Create an Account to see details.
Relationship
Nuance’s customer support is pretty good. They are pretty quick about getting back to us and fixing...
Login or Create an Account to see details.
Relationship, Product
Nuance could work on their GUI. For a technical person, it is not bad. For nontechnical people, it...
Login or Create an Account to see details.
Product
PowerShare has worked for us, and it is pretty seamless. Also, we can get online and download images....
Login or Create an Account to see details.
Operations
We are not getting any ongoing training from Nuance, and maybe that is something that we haven't...
Login or Create an Account to see details.
Relationship
With Nuance, we have had excellent support and no serious system issues. Nuance’s executives are...
Login or Create an Account to see details.
Product, Value
PowerShare is a tool I use to share images with other facilities. With PowerShare, patients don't...
Login or Create an Account to see details.
Product
We don’t get upgrades often for PowerShare, but if we get an update, we see an announcement when we...
Login or Create an Account to see details.
Operations
PowerShare now has training modules that are online.
Login or Create an Account to see details.
Product
The system works seamlessly with my new PACS and with other Nuance products. The products are...
Login or Create an Account to see details.
Product
The solution never crashes; it is simple but effective. There are bells and whistles should we need...
Login or Create an Account to see details.
Relationship
I know the numbers to call should anything happen. I know who to contact, and I know the chain of...
Login or Create an Account to see details.
Product
There are metrics where I can go in and see how many connections we have. I can see the utilization...
Login or Create an Account to see details.
​
Featured Report
Preferences