PowerShare Commentary
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Subject Expert
Monique Rasband
VP of Imaging & Oncology
Commentary Summary
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User Commentary
Culture, Relationship
Our Nuance representative has been an amazing person to work with, and they have helped us through...
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Loyalty, Operations
We really like the system's design. That was what really sold us on its ease of use. Anyone can use...
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Operations
PowerShare has trainings in a little question mark in the bottom right corner of the screen. I have...
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Loyalty, Product
When we got PowerShare, we were worried about HIPAA and how the system would integrate, send things...
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Loyalty, Product
Nothing could be 100% perfect. When it comes to sending images, PowerShare has quite a few options,...
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Product
Anytime I try to connect to another hospital, PowerShare works. When I send images, we will get an...
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Relationship
Our Nuance representative has been amazing. We have worked well with them, and they are awesome. I...
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Product
I think PowerShare is a fantastic platform. I really, really like PowerShare. It is completely...
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Relationship, Product
Some of our patients are savvy with the internet, but a lot of them aren't. However, when they come...
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Operations, Product
The thing that is really nice about PowerShare is that Nuance realizes that not everyone who is...
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Product
I think this solution is fantastic for safety. I have never heard of PowerShare ever being breached...
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Relationship
I have yet to work with a company in my career that meets with us as regularly as Nuance does just...
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Relationship
Our contact at Nuance has been awesome to work with. They have helped us grow our connections and...
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Loyalty, Relationship, Product
Nuance has made improvements to PowerShare, so it is getting better. They keep throwing out easier...
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Relationship
Support from our Nuance service representative has been good. That individual is great to work with,...
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Relationship, Product
PowerShare is an exceptional product for quickly sharing images electronically for patient and...
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Relationship
The vendor's support is very accommodating. They will listen and help make workflows that work for...
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Product
PowerShare is one of the better-adopted products out there in healthcare for image sharing. So, it...
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Operations
The project to transition from spoke to hub was well planned and went smoothly. We were supported in...
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Loyalty, Relationship, Product
Since PowerShare is cloud hosted by Nuance, they can make sure their system is functional. Also,...
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Operations
Nuance offers pretty mature training programs. Nuance tries to cover the generalities and then dive...
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Product
PowerShare is pretty easy. There is some finickiness with how to do certain tasks. For example, we...
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Product
Aside from supporting any new image types, the image exchange space is what it is. I would have a...
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Product
PowerShare is pretty straightforward. It does what it needs to do moderately well. PowerShare is...
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Relationship
The vendor is pretty good with support. They probably have limited support staff, but the support...
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Product
There are some functionalities in the system that I continually complain to the vendor about. We use...
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Relationship
PowerShare has been a great product for us. We have an account manager over our site. If we need...
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Relationship
The vendor's support people aren't as accessible as they could be when we call their support lines....
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Loyalty, Product
I would probably not buy PowerShare again just because Ambra is a better competitor. Ambra's system...
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Product
With PowerShare, ease of use is just a matter of admins being able to share images with various...
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Loyalty
Nuance seems to be trying to provide new technology, especially with Microsoft acquiring them, so...
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Relationship
With Nuance, I have never escalated beyond a normal tier-one or tier-three type of support; I have...
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Loyalty, Product
I am very satisfied with PowerShare and the support. I am kept up-to-date on any changes or...
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Loyalty, Product
I would like to understand PowerShare better so that I can rely less on support. I know Nuance is...
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Product
PowerShare is easy to use, and it is easy to explain to others. We don't have any issues with it...
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Product
I haven't had a single bad experience with the system. It has a very simple interface, and we like...
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Loyalty, Relationship, Product
In PowerShare, whenever we get a request for an image set, when we fill out that request and click...
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Relationship
Nuance's customer support is the best. It works all the time. If I have a question about something...
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Loyalty, Product
Nuance has a good suite of solutions for radiology, but things are getting a bit disconnected with...
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Product
There are things that don't work on PowerShare. There are things PowerShare won't do. There are a...
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Operations
Nuance is really good with implementations. Nuance does upgrades pretty frequently. PowerShare...
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Operations, Product
PowerShare takes a little while to learn. There are some things in it that just aren't intuitive. It...
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Product
PowerShare could be better integrated with our PACS. It could also have better query and retrieval...
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Relationship
Nuance's customer service has taken a dive. Lately, I have had to call the vendor to leave a...
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Product, Value
I would buy PowerShare again in a heartbeat. Nuance is constantly upgrading it and adding new...
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Relationship
We get regular updates and talk to an account manager from Nuance regularly. Nuance will walk us...
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Relationship, Product
What I like about PowerShare is the support. And the system is robust. That is all it really needs...
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Operations, Value
The drawback of PowerShare is it is not intuitive to use, so it needs extensive training. And Nuance...
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Value
Nuance has been doing really well with charges. We haven't asked for anything extra yet.
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Loyalty, Product
If I had to choose between a product that works well when we are getting exams and sending them off...
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Product
PowerShare integrates with other hospital systems really well. There is very little that we have to...
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Product
PowerShare is becoming more and more vital in what we do on a daily basis. We really have come to...
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Operations
With PowerShare, we recently changed to a single sign-on. The transition went relatively smoothly,...
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Operations
I haven't done a lot of training with Nuance. We have been using their product, and it doesn't...
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Loyalty, Product
It would be nice if it were easier to share information between facilities that aren't on...
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Relationship
There have been some issues with Nuance’s online service lately where we have had a little trouble....
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Relationship
The quality of support has decreased. It seems to be harder to get ahold of individuals than it used...
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Culture, Product
There is confusion around what the vendor calls hub-and-spoke sites and about who has to pay for...
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Product
PowerShare works really well. It is more or less the de facto standard in our primary area, and we...
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Operations
We haven't had much experience with implementations with Nuance, but the upgrades we have had were...
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Product
It would be nice if PowerShare's dashboard wasn't so jumpy in terms of the user having to go through...
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Product
A lot of issues like having to burn CDs actually improved after we installed Nuance.
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Culture, Value
If we ask for something special, we will get charged for it. Generally, when we make the contract,...
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Relationship, Operations
The Nuance support team is really good. We have gone through a couple of outreach coordinators since...
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Product
We are not having any problems with PowerShare. It is easy to use, and we don't really have any...
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Product
If a patient's previous facility sends us the entire contents of the patient's folder, it is a...
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Product, Value
In terms of interoperability with PowerShare, it would probably do whatever we wanted it to do, but...
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Operations
For PowerShare training, I have a PDF training file, and I also have a link for some webinars. But...
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Culture, Value
There are systems from other vendors out there, but Nuance is pretty much at the top of their game....
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Product
In PowerShare, all the images are pushed to a cloud destination, and when we get a notification that...
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Relationship
Nuance's support team is harder to work with based on the level of knowledge and the level of people...
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Loyalty, Product
The product quality of PowerShare is fine, but there are some studies it struggles to handle, and...
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Culture, Value
With Nuance, once we buy their product, we don't get more charges. I don't know that we have gone...
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Relationship
For the most part, anytime I need help, Nuance is really good at solving my issues. They have a...
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Product
One thing we would change is how PowerShare queries our systems and pulls from there because as it...
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Product, Value
Nuance has improved PowerShare's request workflow, which has improved our ability to respond to...
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Product
Onboarding was very quick and easy. The workflow is a bit clunkier than our previous system, but...
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Product
Nuance is delivering the product they say, so I have no problems with that. There is nothing I can...
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Operations
Implementations are always difficult. I don't think that anyone does them perfectly. Nuance does...
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Operations
Nuance doesn't do as much ongoing training as one of our other vendors does. Instead of pop-ups that...
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Operations, Product
I think that Nuance could make their own PowerShare user interface, both on the system's clinical...
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Relationship
Nuance isn't as responsive as one of our other vendors is. Nuance always responds, and they always...
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Relationship
Unless a user logs in to Nuance's system, they won't get the alerts. The vendor posts banners and...
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Relationship
In terms of executive involvement, I can get ahold of people, but I have to chase them down. I end...
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Culture, Value
I think we get our money's worth with Nuance. We also get what we want from the system for the most...
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Loyalty, Product
One of the things about PowerShare that I would like to see improved is the metrics. Nuance's...
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Product
We need more detail to help manage incoming and outgoing images. One of the difficulties is when the...
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Loyalty
The product is currently part of our long-term plans. That said, I'm always looking at portfolio...
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Relationship
When I needed metrics, I first looked internally for the data that I was looking for. Once I...
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Culture, Operations, Product
The product's ease of use for the end users is pretty consistent so far. However, one of the...
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Product
If someone were looking at PowerShare, I would definitely want them to understand the hub-spoke...
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Relationship
As far as proactivity is concerned, whenever Nuance has an issue, they let us know immediately about...
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Product
In terms of integration, the product is doing what is expected. It does meet our goals, but then...
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Value
With PowerShare, we are absolutely receiving our money's worth because previously, we were all using...
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Loyalty, Product
What I like about PowerShare is the easy collaboration with other hospitals. I like the fact that we...
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Product
One gripe we have with the product is that there is instability with the cloud at times, and if it...
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Product
PowerShare continues to give us more opportunities to send everything out. It integrates fairly...
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Culture
Nuance is up front about what they charge, but with the subscription models, they break things out...
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Operations
PowerShare doesn't have much regarding training. It is a plug-and-play solution.
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Relationship, Product
We have people using PowerShare who are not all that tech savvy, and they still do fine.
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Relationship
Nuance has multiple levels. They usually start at a lower level, and if they can't resolve things,...
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Loyalty, Product
PowerShare doesn't have the ability to integrate with MyChart, but that is coming out soon. The...
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Product
We want the system to be a little more robust. Other image exchange solutions anonymize images when...
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Relationship, Value
Nuance is very eager to make sure that their product is getting to where it needs to be, and the ROI...
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Relationship
PowerShare is a pretty solid product, and our hub's support people are usually very easy to get...
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Product
PowerShare works pretty well. The nice thing about PowerShare is that it just runs. I go in and run...
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Relationship
Nuance’s customer support is pretty good. They are pretty quick about getting back to us and fixing...
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Relationship, Product
Nuance could work on their GUI. For a technical person, it is not bad. For nontechnical people, it...
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Product
PowerShare has worked for us, and it is pretty seamless. Also, we can get online and download images....
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Operations
We are not getting any ongoing training from Nuance, and maybe that is something that we haven't...
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Relationship
With Nuance, we have had excellent support and no serious system issues. Nuance’s executives are...
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Product, Value
PowerShare is a tool I use to share images with other facilities. With PowerShare, patients don't...
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Product
We don’t get upgrades often for PowerShare, but if we get an update, we see an announcement when we...
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Operations
PowerShare now has training modules that are online.
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Product
The system works seamlessly with my new PACS and with other Nuance products. The products are...
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Product
The solution never crashes; it is simple but effective. There are bells and whistles should we need...
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Relationship
I know the numbers to call should anything happen. I know who to contact, and I know the chain of...
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Product
There are metrics where I can go in and see how many connections we have. I can see the utilization...
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Product
PowerShare has a standard PACS integration, so it does absolutely everything it should. The...
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Culture, Value
The big issue with PowerShare is that the cost per study for an organization like us is just really...
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Loyalty
In terms of whether we would buy PowerShare again, I have to go with a maybe there. It would depend...
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Loyalty, Relationship, Product
There is a lack of polish within the PowerShare application post-acquisition by Microsoft. We have...
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Relationship
The support has degraded in the last little while. I have a ticket open that has been open for quite...
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Operations
With Nuance, there is definitely a train-the-trainer approach. They trained our staff on the...
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Culture, Product
We have had some performance instability with PowerShare. And the integration with our EHR is not...
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Relationship
We have a good relationship with Nuance. They are constantly developing and looking for ways to do things....
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Product, Value
PowerShare has been a game changer for some of our physicians because we have patients who sometimes...
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Operations, Product
Upgrades with PowerShare are pretty hands off. They run in the background, and there is no downtime.
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Operations
Nuance released some training modules that they have online now, and the modules are super user...
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Relationship
Nuance launched a support center that we can access through a little button at the bottom of...
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Value
PowerShare is in the cloud. We pay for how much data we move back and forth, so there is a given...
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Product
We have integrations between PowerShare and other image-sharing systems, and Nuance has been...
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Value
With Nuance, we usually know what we are getting charged for beforehand. We are just in a spoke, but...
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Relationship
Nuance is fabulous in their communication, and they are the best at that, so we don’t have to do...
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Value
I don't have any pain points with Nuance, and we have no problems with the PowerShare product. If I...
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Relationship
For Nuance, we have to put in a ticket, and sometimes it is days before we get a response.
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Product
We have had a lot of speed improvements. PowerShare is much faster than it was last year. Nuance has...
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Product, Value
We love that we have the ability to put imaging requests right in PowerShare. We have the ability to...
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Product
One feature that I wish Nuance would come out with is the ability to email a link to another...
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Operations
We have installed the trainer for PowerShare, but we have been mainly responsible for training our...
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Relationship
We have engaged Nuance quite a bit, and they have been engaged with us, but it felt like we needed...
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Relationship
Nuance does a nice job helping reach out to other PowerShare customers, connecting them to us, and...
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Product
I'm pleased that we have that EMR integration with PowerShare. I think the integration could be...
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Operations, Product
When we implemented the system, the vendor showed us some measures. We have spreadsheets of our...
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Value
PowerShare pays for itself over and over again through the money that we save by not having to burn,...
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Product, Value
PowerShare works without fail, has minimal downtime, and works the way the vendor promised it would....
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Relationship, Product
PowerShare is fantastic, but the vendor hasn't made a significant number of improvements to it over...
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Culture, Relationship
Nuance always emails us about planned maintenance. They also always answer our questions in an...
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