PowerShare Commentary
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Monique Rasband
SRU Manager
KLAS SRU Manager - Monique Rasband
 
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User Commentary

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Director

Value

Nuance has been doing really well with charges. We haven't asked for anything extra yet.

Jul 2024
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Director

Loyalty, Product

If I had to choose between a product that works well when we are getting exams and sending them off...

Jul 2024
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Director

Product

PowerShare integrates with other hospital systems really well. There is very little that we have to...

Jul 2024
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Analyst/Coordinator

Product

PowerShare is becoming more and more vital in what we do on a daily basis. We really have come to...

Jul 2024
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Analyst/Coordinator

Operations

With PowerShare, we recently changed to a single sign-on. The transition went relatively smoothly,...

Jul 2024
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Analyst/Coordinator

Operations

I haven't done a lot of training with Nuance. We have been using their product, and it doesn't...

Jul 2024
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Analyst/Coordinator

Loyalty, Product

It would be nice if it were easier to share information between facilities that aren't on...

Jul 2024
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Analyst/Coordinator

Relationship

There have been some issues with Nuance’s online service lately where we have had a little trouble....

Jul 2024
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Analyst/Coordinator

Relationship

The quality of support has decreased. It seems to be harder to get ahold of individuals than it used...

Jul 2024
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Director

Culture, Product

There is confusion around what the vendor calls hub-and-spoke sites and about who has to pay for...

Jul 2024
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Director

Product

PowerShare works really well. It is more or less the de facto standard in our primary area, and we...

Jul 2024
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Manager

Operations

We haven't had much experience with implementations with Nuance, but the upgrades we have had were...

Jul 2024
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Manager

Product

It would be nice if PowerShare's dashboard wasn't so jumpy in terms of the user having to go through...

Jul 2024
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Manager

Product

A lot of issues like having to burn CDs actually improved after we installed Nuance.

Jul 2024
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Manager

Culture, Value

If we ask for something special, we will get charged for it. Generally, when we make the contract,...

Jul 2024
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Manager

Relationship, Operations

The Nuance support team is really good. We have gone through a couple of outreach coordinators since...

Jun 2024
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Manager

Product

We are not having any problems with PowerShare. It is easy to use, and we don't really have any...

Jun 2024
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Manager

Product

If a patient's previous facility sends us the entire contents of the patient's folder, it is a...

Jun 2024
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Manager

Product, Value

In terms of interoperability with PowerShare, it would probably do whatever we wanted it to do, but...

Jun 2024
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Manager

Operations

For PowerShare training, I have a PDF training file, and I also have a link for some webinars. But...

Jun 2024
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Manager

Culture, Value

There are systems from other vendors out there, but Nuance is pretty much at the top of their game....

Jun 2024
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Manager

Product

In PowerShare, all the images are pushed to a cloud destination, and when we get a notification that...

Jun 2024
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Manager

Relationship

Nuance's support team is harder to work with based on the level of knowledge and the level of people...

Jun 2024
||
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Manager

Loyalty, Product

The product quality of PowerShare is fine, but there are some studies it struggles to handle, and...

Jun 2024
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Manager

Culture, Value

With Nuance, once we buy their product, we don't get more charges. I don't know that we have gone...

Jun 2024
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Analyst/Coordinator

Relationship

For the most part, anytime I need help, Nuance is really good at solving my issues. They have a...

Jun 2024
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Analyst/Coordinator

Product

One thing we would change is how PowerShare queries our systems and pulls from there because as it...

Jun 2024
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Analyst/Coordinator

Product, Value

Nuance has improved PowerShare's request workflow, which has improved our ability to respond to...

Jun 2024
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Manager

Product

Onboarding was very quick and easy. The workflow is a bit clunkier than our previous system, but...

Jun 2024
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Director

Product

Nuance is delivering the product they say, so I have no problems with that. There is nothing I can...

May 2024
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Manager

Operations

Implementations are always difficult. I don't think that anyone does them perfectly. Nuance does...

May 2024
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Manager

Operations

Nuance doesn't do as much ongoing training as one of our other vendors does. Instead of pop-ups that...

May 2024
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Manager

Operations, Product

I think that Nuance could make their own PowerShare user interface, both on the system's clinical...

May 2024
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Manager

Relationship

Nuance isn't as responsive as one of our other vendors is. Nuance always responds, and they always...

May 2024
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Manager

Relationship

Unless a user logs in to Nuance's system, they won't get the alerts. The vendor posts banners and...

May 2024
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Manager

Relationship

In terms of executive involvement, I can get ahold of people, but I have to chase them down. I end...

May 2024
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Manager

Culture, Value

I think we get our money's worth with Nuance. We also get what we want from the system for the most...

May 2024
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Analyst/Coordinator

Loyalty, Product

One of the things about PowerShare that I would like to see improved is the metrics. Nuance's...

May 2024
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Analyst/Coordinator

Product

We need more detail to help manage incoming and outgoing images. One of the difficulties is when the...

May 2024
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Analyst/Coordinator

Loyalty

The product is currently part of our long-term plans. That said, I'm always looking at portfolio...

May 2024
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Analyst/Coordinator

Relationship

When I needed metrics, I first looked internally for the data that I was looking for. Once I...

May 2024
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Analyst/Coordinator

Culture, Operations, Product

The product's ease of use for the end users is pretty consistent so far. However, one of the...

May 2024
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Analyst/Coordinator

Product

If someone were looking at PowerShare, I would definitely want them to understand the hub-spoke...

May 2024
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Analyst/Coordinator

Relationship

As far as proactivity is concerned, whenever Nuance has an issue, they let us know immediately about...

May 2024
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Analyst/Coordinator

Product

In terms of integration, the product is doing what is expected. It does meet our goals, but then...

May 2024
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Analyst/Coordinator

Value

With PowerShare, we are absolutely receiving our money's worth because previously, we were all using...

May 2024
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Analyst/Coordinator

Loyalty, Product

What I like about PowerShare is the easy collaboration with other hospitals. I like the fact that we...

Apr 2024
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Analyst/Coordinator

Product

One gripe we have with the product is that there is instability with the cloud at times, and if it...

Apr 2024
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Manager

Product

PowerShare continues to give us more opportunities to send everything out. It integrates fairly...

Apr 2024
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Manager

Culture

Nuance is up front about what they charge, but with the subscription models, they break things out...

Apr 2024
||
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Manager

Operations

PowerShare doesn't have much regarding training. It is a plug-and-play solution.

Apr 2024
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Manager

Relationship, Product

We have people using PowerShare who are not all that tech savvy, and they still do fine.

Apr 2024
||
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Manager

Relationship

Nuance has multiple levels. They usually start at a lower level, and if they can't resolve things,...

Apr 2024
||
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Manager

Loyalty, Product

PowerShare doesn't have the ability to integrate with MyChart, but that is coming out soon. The...

Apr 2024
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Manager

Product

We want the system to be a little more robust. Other image exchange solutions anonymize images when...

Apr 2024
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Manager

Relationship, Value

Nuance is very eager to make sure that their product is getting to where it needs to be, and the ROI...

Apr 2024
||
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Manager

Relationship

PowerShare is a pretty solid product, and our hub's support people are usually very easy to get...

Apr 2024
||
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Manager

Product

PowerShare works pretty well. The nice thing about PowerShare is that it just runs. I go in and run...

Apr 2024
||
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Manager

Relationship

Nuance’s customer support is pretty good. They are pretty quick about getting back to us and fixing...

Apr 2024
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Manager

Relationship, Product

Nuance could work on their GUI. For a technical person, it is not bad. For nontechnical people, it...

Apr 2024
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Director

Product

PowerShare has worked for us, and it is pretty seamless. Also, we can get online and download images....

Apr 2024
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Director

Operations

We are not getting any ongoing training from Nuance, and maybe that is something that we haven't...

Apr 2024
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Manager

Relationship

With Nuance, we have had excellent support and no serious system issues. Nuance’s executives are...

Mar 2024
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CEO/President

Product, Value

PowerShare is a tool I use to share images with other facilities. With PowerShare, patients don't...

Mar 2024
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CEO/President

Product

We don’t get upgrades often for PowerShare, but if we get an update, we see an announcement when we...

Mar 2024
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CEO/President

Operations

PowerShare now has training modules that are online.

Mar 2024
||
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CEO/President

Product

The system works seamlessly with my new PACS and with other Nuance products. The products are...

Mar 2024
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CEO/President

Product

The solution never crashes; it is simple but effective. There are bells and whistles should we need...

Mar 2024
||
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CEO/President

Relationship

I know the numbers to call should anything happen. I know who to contact, and I know the chain of...

Mar 2024
||
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CEO/President

Product

There are metrics where I can go in and see how many connections we have. I can see the utilization...

Mar 2024
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Manager

Product

PowerShare has a standard PACS integration, so it does absolutely everything it should. The...

Mar 2024
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Manager

Culture, Value

The big issue with PowerShare is that the cost per study for an organization like us is just really...

Mar 2024
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Manager

Loyalty

In terms of whether we would buy PowerShare again, I have to go with a maybe there. It would depend...

Mar 2024
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Manager

Loyalty, Relationship, Product

There is a lack of polish within the PowerShare application post-acquisition by Microsoft. We have...

Mar 2024
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Manager

Relationship

The support has degraded in the last little while. I have a ticket open that has been open for quite...

Mar 2024
||
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Manager

Operations

With Nuance, there is definitely a train-the-trainer approach. They trained our staff on the...

Mar 2024
||
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Manager

Culture, Product

We have had some performance instability with PowerShare. And the integration with our EHR is not...

Mar 2024
||
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Manager

Relationship

We have a good relationship with Nuance. They are constantly developing and looking for ways to do things....

Feb 2024
||
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Manager

Product, Value

PowerShare has been a game changer for some of our physicians because we have patients who sometimes...

Feb 2024
||
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Manager

Operations, Product

Upgrades with PowerShare are pretty hands off. They run in the background, and there is no downtime.

Feb 2024
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Manager

Operations

Nuance released some training modules that they have online now, and the modules are super user...

Feb 2024
||
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Manager

Relationship

Nuance launched a support center that we can access through a little button at the bottom of...

Feb 2024
||
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Manager

Value

PowerShare is in the cloud. We pay for how much data we move back and forth, so there is a given...

Feb 2024
||
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Manager

Product

We have integrations between PowerShare and other image-sharing systems, and Nuance has been...

Feb 2024
||
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Analyst/Coordinator

Value

With Nuance, we usually know what we are getting charged for beforehand. We are just in a spoke, but...

Feb 2024
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Manager

Relationship

Nuance is fabulous in their communication, and they are the best at that, so we don’t have to do...

Jan 2024
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Manager

Value

I don't have any pain points with Nuance, and we have no problems with the PowerShare product. If I...

Jan 2024
||
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Manager

Relationship

For Nuance, we have to put in a ticket, and sometimes it is days before we get a response.

Jan 2024
||
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Analyst/Coordinator

Product

We have had a lot of speed improvements. PowerShare is much faster than it was last year. Nuance has...

Jan 2024
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Analyst/Coordinator

Product, Value

We love that we have the ability to put imaging requests right in PowerShare. We have the ability to...

Jan 2024
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Analyst/Coordinator

Product

One feature that I wish Nuance would come out with is the ability to email a link to another...

Jan 2024
||
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VP/Other Executive

Operations

We have installed the trainer for PowerShare, but we have been mainly responsible for training our...

Jan 2024
||
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VP/Other Executive

Relationship

We have engaged Nuance quite a bit, and they have been engaged with us, but it felt like we needed...

Jan 2024
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VP/Other Executive

Relationship

Nuance does a nice job helping reach out to other PowerShare customers, connecting them to us, and...

Jan 2024
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VP/Other Executive

Product

I'm pleased that we have that EMR integration with PowerShare. I think the integration could be...

Jan 2024
||
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CEO/President

Operations, Product

When we implemented the system, the vendor showed us some measures. We have spreadsheets of our...

Jan 2024
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CEO/President

Value

PowerShare pays for itself over and over again through the money that we save by not having to burn,...

Jan 2024
||
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CEO/President

Product, Value

PowerShare works without fail, has minimal downtime, and works the way the vendor promised it would....

Jan 2024
||
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CEO/President

Relationship, Product

PowerShare is fantastic, but the vendor hasn't made a significant number of improvements to it over...

Jan 2024
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CEO/President

Culture, Relationship

Nuance always emails us about planned maintenance. They also always answer our questions in an...

Jan 2024
||
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Analyst/Coordinator

Relationship, Product

PowerShare is not integrating with our EHR as we would like it to. Nuance always says the...

Dec 2023
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Analyst/Coordinator

Culture, Relationship

When there is an issue, the vendor lets us know far enough in advance. Also, we have a sales...

Dec 2023
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Manager

Relationship

Last year, PowerShare had way too many unexpected downtimes. Over the last few months, it has...

Dec 2023
||
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Analyst/Coordinator

Product

Things have gone very well with PowerShare. PowerShare is a very solid product, and it is user...

Nov 2023
||
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Analyst/Coordinator

Relationship, Product

PowerShare has been a little questionable over the last while. We have had a lot of downtime...

Nov 2023
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Analyst/Coordinator

Product

The system is the same as it always has been. The vendor hasn't done any major enhancements or...

Nov 2023
||
(0)
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Analyst/Coordinator

Relationship

Nuance is very communication forward when it comes to downtime. They have banners on their page, and...

Nov 2023
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Director

Product, Value

PowerShare has allowed our hospitals and practices to more efficiently receive images from and send...

Nov 2023
||
(0)
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Director

Loyalty, Product

The vendor is starting to trail behind new features competitors have developed, such as automated...

Nov 2023
||
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Manager

Relationship, Product, Value

Nuance has been a great partner for our facility. Their expansive network allows us to expedite...

Nov 2023
||
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Manager

Product

My biggest struggle is the process for requesting electronic studies. I do not have admin...

Nov 2023
||
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Physician

Operations

Once PowerShare was installed and the vendor taught us what to do, we never had to do anything. The...

Oct 2023
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Physician

Product, Value

If we are hooked up with another Nuance customer, it is very easy to put things back and forth. Even...

Oct 2023
||
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VP/Other Executive

Loyalty, Operations, Product

Before we were on our current PACS, each one of our sites was essentially on a different PACS. We...

Oct 2023
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Manager

Product

I like the fact that Nuance is constantly doing updates to improve the system. We are a small...

Sep 2023
||
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Manager

Culture, Relationship, Product

We have had some trouble with larger organizations pulling images off of PowerShare to get them into...

Sep 2023
||
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Manager

Operations

I have had to teach some of our facilities how to use the system. I don't know whether that is...

Sep 2023
||
(0)
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Manager

Operations

Nuance does upgrades without us even knowing that they are happening, and those upgrades don't take...

Sep 2023
||
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Manager

Operations

Nuance is really good when I have questions. The vendor doesn't necessarily inundate us with...

Sep 2023
||
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Analyst/Coordinator

Product

PowerShare works every time images get into the system. The image sharing it does is simple; we send...

Sep 2023
||
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Manager

Operations

With Nuance's training, we have to create an account to use some training videos, and we can't...

Sep 2023
||
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Manager

Culture, Product

We haven't had any issues with PowerShare. It does exactly what the vendor said it would do. We are...

Sep 2023
||
(0)
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Manager

Relationship

PowerShare doesn’t necessarily catch our problems, but the vendor will upgrade us before we get...

Sep 2023
||
(0)
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Manager

Value

The only things that Nuance charges us for are things we haven’t had before, and that is appropriate....

Sep 2023
||
(0)
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Manager

Relationship

There are some minor workflow issues in PowerShare that we have brought up to our customer service...

Sep 2023
||
(0)
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Manager

Loyalty, Relationship, Value

PowerShare is a very solid product. Nuance's customer service has been above and beyond. The vendor...

Sep 2023
||
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Manager

Relationship

PowerShare has been an outstanding product. We love Nuance's customer service representatives. We...

Sep 2023
||
(0)
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Manager

Relationship

I have been impressed with Nuance's processes. The vendor makes it very easy to get involved with...

Sep 2023
||
(0)
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Manager

Value

I can't think of anything Nuance offers that doesn't work just fine. I really like Nuance, and I...

Sep 2023
||
(0)
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Director

Loyalty, Product

A lot of other facilities in our area had been going over to PowerShare, and that made it difficult...

Aug 2023
||
(0)
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Manager

Operations

The vendor provides good training, but users really need to get into the system and click around to...

Aug 2023
||
(0)
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Manager

Relationship, Product

The system is hosted in the cloud, so the vendor will alert us if they are doing maintenance or...

Aug 2023
||
(0)
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Manager

Loyalty

We are starting to get more and more buy-in from patients with PowerShare. The goal is to one day...

Aug 2023
||
(0)
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Manager

Product

PowerShare is very regimented in what they do, so there isn't a lot of room for change. The vendor...

Aug 2023
||
(0)
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Manager

Operations, Product

Once users start using the product, it is very easy to figure out. It took a while for our users to...

Aug 2023
||
(0)
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Manager

Product, Value

PowerShare is very expensive and very clunky. It does not allow us to ingest certain study types. It...

Aug 2023
||
(0)
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Manager

Relationship

We force new technology on Nuance because the server needs to be updated on our side, and they will...

Aug 2023
||
(0)
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Manager

Product

Users get what they get with PowerShare, for better or for worse. It is a very good product, but it...

Aug 2023
||
(0)
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Director

Value

For PowerShare, there is just one cost for everything that the vendor does because they really don't...

Aug 2023
||
(0)
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Director

Product

There are competitors out there that are doing a little better than Nuance. PowerShare is really...

Aug 2023
||
(0)
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Manager

Product, Value

If it were up to me, I would definitely get PowerShare again. PowerShare is a really good tool for...

Aug 2023
||
(0)
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Manager

Product

I am not really sure what Nuance could do to improve, but I may be unfamiliar with how far...

Aug 2023
||
(0)
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Manager

Product, Value

PowerShare has definitely been better than other vendors' products. We have had issues with some of...

Aug 2023
||
(0)
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Manager

Relationship

We have some issues with Nuance being proactive, but the issue is on our side. Our IT people make it...

Aug 2023
||
(0)
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Manager

Product

Our issues are mostly with the technology of Nuance’s PowerMics. We still have the PowerMic II, and...

Aug 2023
||
(0)
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Manager

Product

PowerShare’s sharing technology is pretty simple, and the solution offers the ability to integrate...

Aug 2023
||
(0)
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Manager

Product

PowerShare is quick and easy to set up and to connect with other outside facilities and patients. It...

Aug 2023
||
(0)
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Manager

Product

If we want to send images on the fly to a physician, we are sometimes unable to set up that person...

Aug 2023
||
(0)
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Manager

Product

Ease of use is PowerShare’s strength. We are able to pull or send images from our PACS to...

Aug 2023
||
(0)
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