PowerShare Commentary
Filtered view: All
Subject Expert
Monique Rasband
SRU Manager
Commentary Summary
If you don't have a login, getting started is easy.
User Commentary
Relationship, Product
What I like about PowerShare is the support. And the system is robust. That is all it really needs...
Login or Create an Account to see details.
Operations, Value
The drawback of PowerShare is it is not intuitive to use, so it needs extensive training. And Nuance...
Login or Create an Account to see details.
Value
Nuance has been doing really well with charges. We haven't asked for anything extra yet.
Login or Create an Account to see details.
Loyalty, Product
If I had to choose between a product that works well when we are getting exams and sending them off...
Login or Create an Account to see details.
Product
PowerShare integrates with other hospital systems really well. There is very little that we have to...
Login or Create an Account to see details.
Product
PowerShare is becoming more and more vital in what we do on a daily basis. We really have come to...
Login or Create an Account to see details.
Operations
With PowerShare, we recently changed to a single sign-on. The transition went relatively smoothly,...
Login or Create an Account to see details.
Operations
I haven't done a lot of training with Nuance. We have been using their product, and it doesn't...
Login or Create an Account to see details.
Loyalty, Product
It would be nice if it were easier to share information between facilities that aren't on...
Login or Create an Account to see details.
Relationship
There have been some issues with Nuance’s online service lately where we have had a little trouble....
Login or Create an Account to see details.
Relationship
The quality of support has decreased. It seems to be harder to get ahold of individuals than it used...
Login or Create an Account to see details.
Culture, Product
There is confusion around what the vendor calls hub-and-spoke sites and about who has to pay for...
Login or Create an Account to see details.
Product
PowerShare works really well. It is more or less the de facto standard in our primary area, and we...
Login or Create an Account to see details.
Operations
We haven't had much experience with implementations with Nuance, but the upgrades we have had were...
Login or Create an Account to see details.
Product
It would be nice if PowerShare's dashboard wasn't so jumpy in terms of the user having to go through...
Login or Create an Account to see details.
Product
A lot of issues like having to burn CDs actually improved after we installed Nuance.
Login or Create an Account to see details.
Culture, Value
If we ask for something special, we will get charged for it. Generally, when we make the contract,...
Login or Create an Account to see details.
Relationship, Operations
The Nuance support team is really good. We have gone through a couple of outreach coordinators since...
Login or Create an Account to see details.
Product
We are not having any problems with PowerShare. It is easy to use, and we don't really have any...
Login or Create an Account to see details.
Product
If a patient's previous facility sends us the entire contents of the patient's folder, it is a...
Login or Create an Account to see details.
Product, Value
In terms of interoperability with PowerShare, it would probably do whatever we wanted it to do, but...
Login or Create an Account to see details.
Operations
For PowerShare training, I have a PDF training file, and I also have a link for some webinars. But...
Login or Create an Account to see details.
Culture, Value
There are systems from other vendors out there, but Nuance is pretty much at the top of their game....
Login or Create an Account to see details.
Product
In PowerShare, all the images are pushed to a cloud destination, and when we get a notification that...
Login or Create an Account to see details.
Relationship
Nuance's support team is harder to work with based on the level of knowledge and the level of people...
Login or Create an Account to see details.
Loyalty, Product
The product quality of PowerShare is fine, but there are some studies it struggles to handle, and...
Login or Create an Account to see details.
Culture, Value
With Nuance, once we buy their product, we don't get more charges. I don't know that we have gone...
Login or Create an Account to see details.
Relationship
For the most part, anytime I need help, Nuance is really good at solving my issues. They have a...
Login or Create an Account to see details.
Product
One thing we would change is how PowerShare queries our systems and pulls from there because as it...
Login or Create an Account to see details.
Product, Value
Nuance has improved PowerShare's request workflow, which has improved our ability to respond to...
Login or Create an Account to see details.
Product
Onboarding was very quick and easy. The workflow is a bit clunkier than our previous system, but...
Login or Create an Account to see details.
Product
Nuance is delivering the product they say, so I have no problems with that. There is nothing I can...
Login or Create an Account to see details.
Operations
Implementations are always difficult. I don't think that anyone does them perfectly. Nuance does...
Login or Create an Account to see details.
Operations
Nuance doesn't do as much ongoing training as one of our other vendors does. Instead of pop-ups that...
Login or Create an Account to see details.
Operations, Product
I think that Nuance could make their own PowerShare user interface, both on the system's clinical...
Login or Create an Account to see details.
Relationship
Nuance isn't as responsive as one of our other vendors is. Nuance always responds, and they always...
Login or Create an Account to see details.
Relationship
Unless a user logs in to Nuance's system, they won't get the alerts. The vendor posts banners and...
Login or Create an Account to see details.
Relationship
In terms of executive involvement, I can get ahold of people, but I have to chase them down. I end...
Login or Create an Account to see details.
Culture, Value
I think we get our money's worth with Nuance. We also get what we want from the system for the most...
Login or Create an Account to see details.
Loyalty, Product
One of the things about PowerShare that I would like to see improved is the metrics. Nuance's...
Login or Create an Account to see details.
Product
We need more detail to help manage incoming and outgoing images. One of the difficulties is when the...
Login or Create an Account to see details.
Loyalty
The product is currently part of our long-term plans. That said, I'm always looking at portfolio...
Login or Create an Account to see details.
Relationship
When I needed metrics, I first looked internally for the data that I was looking for. Once I...
Login or Create an Account to see details.
Culture, Operations, Product
The product's ease of use for the end users is pretty consistent so far. However, one of the...
Login or Create an Account to see details.
Product
If someone were looking at PowerShare, I would definitely want them to understand the hub-spoke...
Login or Create an Account to see details.
Relationship
As far as proactivity is concerned, whenever Nuance has an issue, they let us know immediately about...
Login or Create an Account to see details.
Product
In terms of integration, the product is doing what is expected. It does meet our goals, but then...
Login or Create an Account to see details.
Value
With PowerShare, we are absolutely receiving our money's worth because previously, we were all using...
Login or Create an Account to see details.
Loyalty, Product
What I like about PowerShare is the easy collaboration with other hospitals. I like the fact that we...
Login or Create an Account to see details.
Product
One gripe we have with the product is that there is instability with the cloud at times, and if it...
Login or Create an Account to see details.
Product
PowerShare continues to give us more opportunities to send everything out. It integrates fairly...
Login or Create an Account to see details.
Culture
Nuance is up front about what they charge, but with the subscription models, they break things out...
Login or Create an Account to see details.
Operations
PowerShare doesn't have much regarding training. It is a plug-and-play solution.
Login or Create an Account to see details.
Relationship, Product
We have people using PowerShare who are not all that tech savvy, and they still do fine.
Login or Create an Account to see details.
Relationship
Nuance has multiple levels. They usually start at a lower level, and if they can't resolve things,...
Login or Create an Account to see details.
Loyalty, Product
PowerShare doesn't have the ability to integrate with MyChart, but that is coming out soon. The...
Login or Create an Account to see details.
Product
We want the system to be a little more robust. Other image exchange solutions anonymize images when...
Login or Create an Account to see details.
Relationship, Value
Nuance is very eager to make sure that their product is getting to where it needs to be, and the ROI...
Login or Create an Account to see details.
Relationship
PowerShare is a pretty solid product, and our hub's support people are usually very easy to get...
Login or Create an Account to see details.
Product
PowerShare works pretty well. The nice thing about PowerShare is that it just runs. I go in and run...
Login or Create an Account to see details.
Relationship
Nuance’s customer support is pretty good. They are pretty quick about getting back to us and fixing...
Login or Create an Account to see details.
Relationship, Product
Nuance could work on their GUI. For a technical person, it is not bad. For nontechnical people, it...
Login or Create an Account to see details.
Product
PowerShare has worked for us, and it is pretty seamless. Also, we can get online and download images....
Login or Create an Account to see details.
Operations
We are not getting any ongoing training from Nuance, and maybe that is something that we haven't...
Login or Create an Account to see details.
Relationship
With Nuance, we have had excellent support and no serious system issues. Nuance’s executives are...
Login or Create an Account to see details.
Product, Value
PowerShare is a tool I use to share images with other facilities. With PowerShare, patients don't...
Login or Create an Account to see details.
Product
We don’t get upgrades often for PowerShare, but if we get an update, we see an announcement when we...
Login or Create an Account to see details.
Operations
PowerShare now has training modules that are online.
Login or Create an Account to see details.
Product
The system works seamlessly with my new PACS and with other Nuance products. The products are...
Login or Create an Account to see details.
Product
The solution never crashes; it is simple but effective. There are bells and whistles should we need...
Login or Create an Account to see details.
Relationship
I know the numbers to call should anything happen. I know who to contact, and I know the chain of...
Login or Create an Account to see details.
Product
There are metrics where I can go in and see how many connections we have. I can see the utilization...
Login or Create an Account to see details.
Product
PowerShare has a standard PACS integration, so it does absolutely everything it should. The...
Login or Create an Account to see details.
Culture, Value
The big issue with PowerShare is that the cost per study for an organization like us is just really...
Login or Create an Account to see details.
Loyalty
In terms of whether we would buy PowerShare again, I have to go with a maybe there. It would depend...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There is a lack of polish within the PowerShare application post-acquisition by Microsoft. We have...
Login or Create an Account to see details.
Relationship
The support has degraded in the last little while. I have a ticket open that has been open for quite...
Login or Create an Account to see details.
Operations
With Nuance, there is definitely a train-the-trainer approach. They trained our staff on the...
Login or Create an Account to see details.
Culture, Product
We have had some performance instability with PowerShare. And the integration with our EHR is not...
Login or Create an Account to see details.
Relationship
We have a good relationship with Nuance. They are constantly developing and looking for ways to do things....
Login or Create an Account to see details.
Product, Value
PowerShare has been a game changer for some of our physicians because we have patients who sometimes...
Login or Create an Account to see details.
Operations, Product
Upgrades with PowerShare are pretty hands off. They run in the background, and there is no downtime.
Login or Create an Account to see details.
Operations
Nuance released some training modules that they have online now, and the modules are super user...
Login or Create an Account to see details.
Relationship
Nuance launched a support center that we can access through a little button at the bottom of...
Login or Create an Account to see details.
Value
PowerShare is in the cloud. We pay for how much data we move back and forth, so there is a given...
Login or Create an Account to see details.
Product
We have integrations between PowerShare and other image-sharing systems, and Nuance has been...
Login or Create an Account to see details.
Value
With Nuance, we usually know what we are getting charged for beforehand. We are just in a spoke, but...
Login or Create an Account to see details.
Relationship
Nuance is fabulous in their communication, and they are the best at that, so we don’t have to do...
Login or Create an Account to see details.
Value
I don't have any pain points with Nuance, and we have no problems with the PowerShare product. If I...
Login or Create an Account to see details.
Relationship
For Nuance, we have to put in a ticket, and sometimes it is days before we get a response.
Login or Create an Account to see details.
Product
We have had a lot of speed improvements. PowerShare is much faster than it was last year. Nuance has...
Login or Create an Account to see details.
Product, Value
We love that we have the ability to put imaging requests right in PowerShare. We have the ability to...
Login or Create an Account to see details.
Product
One feature that I wish Nuance would come out with is the ability to email a link to another...
Login or Create an Account to see details.
Operations
We have installed the trainer for PowerShare, but we have been mainly responsible for training our...
Login or Create an Account to see details.
Relationship
We have engaged Nuance quite a bit, and they have been engaged with us, but it felt like we needed...
Login or Create an Account to see details.
Relationship
Nuance does a nice job helping reach out to other PowerShare customers, connecting them to us, and...
Login or Create an Account to see details.
Product
I'm pleased that we have that EMR integration with PowerShare. I think the integration could be...
Login or Create an Account to see details.
Operations, Product
When we implemented the system, the vendor showed us some measures. We have spreadsheets of our...
Login or Create an Account to see details.
Value
PowerShare pays for itself over and over again through the money that we save by not having to burn,...
Login or Create an Account to see details.
Product, Value
PowerShare works without fail, has minimal downtime, and works the way the vendor promised it would....
Login or Create an Account to see details.
Relationship, Product
PowerShare is fantastic, but the vendor hasn't made a significant number of improvements to it over...
Login or Create an Account to see details.
Culture, Relationship
Nuance always emails us about planned maintenance. They also always answer our questions in an...
Login or Create an Account to see details.
Relationship, Product
PowerShare is not integrating with our EHR as we would like it to. Nuance always says the...
Login or Create an Account to see details.
Culture, Relationship
When there is an issue, the vendor lets us know far enough in advance. Also, we have a sales...
Login or Create an Account to see details.
Relationship
Last year, PowerShare had way too many unexpected downtimes. Over the last few months, it has...
Login or Create an Account to see details.
Product
Things have gone very well with PowerShare. PowerShare is a very solid product, and it is user...
Login or Create an Account to see details.
Relationship, Product
PowerShare has been a little questionable over the last while. We have had a lot of downtime...
Login or Create an Account to see details.
Product
The system is the same as it always has been. The vendor hasn't done any major enhancements or...
Login or Create an Account to see details.
Relationship
Nuance is very communication forward when it comes to downtime. They have banners on their page, and...
Login or Create an Account to see details.
Product, Value
PowerShare has allowed our hospitals and practices to more efficiently receive images from and send...
Login or Create an Account to see details.
Loyalty, Product
The vendor is starting to trail behind new features competitors have developed, such as automated...
Login or Create an Account to see details.
Relationship, Product, Value
Nuance has been a great partner for our facility. Their expansive network allows us to expedite...
Login or Create an Account to see details.
Product
My biggest struggle is the process for requesting electronic studies. I do not have admin...
Login or Create an Account to see details.
Operations
Once PowerShare was installed and the vendor taught us what to do, we never had to do anything. The...
Login or Create an Account to see details.
Product, Value
If we are hooked up with another Nuance customer, it is very easy to put things back and forth. Even...
Login or Create an Account to see details.
Loyalty, Operations, Product
Before we were on our current PACS, each one of our sites was essentially on a different PACS. We...
Login or Create an Account to see details.
Product
I like the fact that Nuance is constantly doing updates to improve the system. We are a small...
Login or Create an Account to see details.
Culture, Relationship, Product
We have had some trouble with larger organizations pulling images off of PowerShare to get them into...
Login or Create an Account to see details.
Operations
I have had to teach some of our facilities how to use the system. I don't know whether that is...
Login or Create an Account to see details.
Operations
Nuance does upgrades without us even knowing that they are happening, and those upgrades don't take...
Login or Create an Account to see details.
Operations
Nuance is really good when I have questions. The vendor doesn't necessarily inundate us with...
Login or Create an Account to see details.
Product
PowerShare works every time images get into the system. The image sharing it does is simple; we send...
Login or Create an Account to see details.
Operations
With Nuance's training, we have to create an account to use some training videos, and we can't...
Login or Create an Account to see details.
Culture, Product
We haven't had any issues with PowerShare. It does exactly what the vendor said it would do. We are...
Login or Create an Account to see details.
Relationship
PowerShare doesn’t necessarily catch our problems, but the vendor will upgrade us before we get...
Login or Create an Account to see details.
Value
The only things that Nuance charges us for are things we haven’t had before, and that is appropriate....
Login or Create an Account to see details.
Relationship
There are some minor workflow issues in PowerShare that we have brought up to our customer service...
Login or Create an Account to see details.
Loyalty, Relationship, Value
PowerShare is a very solid product. Nuance's customer service has been above and beyond. The vendor...
Login or Create an Account to see details.
Relationship
PowerShare has been an outstanding product. We love Nuance's customer service representatives. We...
Login or Create an Account to see details.
Relationship
I have been impressed with Nuance's processes. The vendor makes it very easy to get involved with...
Login or Create an Account to see details.
Value
I can't think of anything Nuance offers that doesn't work just fine. I really like Nuance, and I...
Login or Create an Account to see details.
Loyalty, Product
A lot of other facilities in our area had been going over to PowerShare, and that made it difficult...
Login or Create an Account to see details.
Operations
The vendor provides good training, but users really need to get into the system and click around to...
Login or Create an Account to see details.
Relationship, Product
The system is hosted in the cloud, so the vendor will alert us if they are doing maintenance or...
Login or Create an Account to see details.
Loyalty
We are starting to get more and more buy-in from patients with PowerShare. The goal is to one day...
Login or Create an Account to see details.
Product
PowerShare is very regimented in what they do, so there isn't a lot of room for change. The vendor...
Login or Create an Account to see details.
Operations, Product
Once users start using the product, it is very easy to figure out. It took a while for our users to...
Login or Create an Account to see details.
Product, Value
PowerShare is very expensive and very clunky. It does not allow us to ingest certain study types. It...
Login or Create an Account to see details.
Relationship
We force new technology on Nuance because the server needs to be updated on our side, and they will...
Login or Create an Account to see details.
Product
Users get what they get with PowerShare, for better or for worse. It is a very good product, but it...
Login or Create an Account to see details.
Value
For PowerShare, there is just one cost for everything that the vendor does because they really don't...
Login or Create an Account to see details.
Product
There are competitors out there that are doing a little better than Nuance. PowerShare is really...
Login or Create an Account to see details.
Product, Value
If it were up to me, I would definitely get PowerShare again. PowerShare is a really good tool for...
Login or Create an Account to see details.
Product
I am not really sure what Nuance could do to improve, but I may be unfamiliar with how far...
Login or Create an Account to see details.
Product, Value
PowerShare has definitely been better than other vendors' products. We have had issues with some of...
Login or Create an Account to see details.
Relationship
We have some issues with Nuance being proactive, but the issue is on our side. Our IT people make it...
Login or Create an Account to see details.
Product
Our issues are mostly with the technology of Nuance’s PowerMics. We still have the PowerMic II, and...
Login or Create an Account to see details.
Product
PowerShare’s sharing technology is pretty simple, and the solution offers the ability to integrate...
Login or Create an Account to see details.
Product
PowerShare is quick and easy to set up and to connect with other outside facilities and patients. It...
Login or Create an Account to see details.
Product
If we want to send images on the fly to a physician, we are sometimes unable to set up that person...
Login or Create an Account to see details.
Product
Ease of use is PowerShare’s strength. We are able to pull or send images from our PACS to...
Login or Create an Account to see details.
​
Preferences