Commentary Summary
if you don't have a login, getting started is easy.
User Commentary
Loyalty, Relationship, Product
With Cerner, new development really took quite a long time. I feel like that is changing with Oracle...
Login or Create an Account to see details.
Relationship, Product
One thing the vendor has done better as they have become Oracle Health is being thoughtful about the...
Login or Create an Account to see details.
Operations
Doing the implementation work mostly falls on our organization’s team. Especially when looking at...
Login or Create an Account to see details.
Product
Machine learning or AI is a big area that I would like to see Oracle Health be able to develop. I...
Login or Create an Account to see details.
Culture, Relationship, Value
I would tell someone that Oracle Health has been a good partner to us over the years. They have...
Login or Create an Account to see details.
Loyalty, Relationship
Oracle Health will comment that they have a road map that will address some of our concerns, but it...
Login or Create an Account to see details.
Loyalty, Relationship
Cerner went through an acquisition by Oracle Health, and we are really trying to understand what is...
Login or Create an Account to see details.
Value
HealtheIntent currently doesn't meet our needs, and the price point, from what we are seeing in the...
Login or Create an Account to see details.
Product
The system aggregates data very well from multiple sources. HealthIntent does a pretty decent job of...
Login or Create an Account to see details.
Product
The system’s output is where things really fail and stop. The vendor doesn’t have the expertise...
Login or Create an Account to see details.
Product
Oracle Health should be redeveloping HealtheAnalytics to match where value-based contracting is, and...
Login or Create an Account to see details.
Product
The reliability could be improved. We often go to a different dashboard and have it not load. Or if...
Login or Create an Account to see details.
Culture, Value
We only have to buy something from Oracle Health if we decide we want to add a different set of...
Login or Create an Account to see details.
Product
HealtheRegistries’ strength is the visibility that is tied into the patient's chart with regard to...
Login or Create an Account to see details.
Loyalty, Relationship, Product
There are some measures that the vendor set up, and those don't quite fit our size or the way we do...
Login or Create an Account to see details.
Loyalty, Product
With HealtheRegistries, we have a lot of flexibility in getting codes mapped. When it comes to an...
Login or Create an Account to see details.
Relationship, Product
HealtheIntent is over and above anything else, and Cerner is very proactive, so I have been really...
Login or Create an Account to see details.
Loyalty, Product
I would tell someone looking at HealtheIntent that the solution had a bit of a rough start. The...
Login or Create an Account to see details.
Relationship, Product
HealtheIntent does exactly what we tell it to do. That is the tricky thing. I have worked with the...
Login or Create an Account to see details.
Loyalty, Relationship, Product
HealtheRegistries could use some help overall. Responsiveness is an area where the vendor could be...
Login or Create an Account to see details.
Relationship
A few years ago, Cerner added a population health executive over their population health products....
Login or Create an Account to see details.
Value
HealtheIntent is a Saas. We pay a monthly fee, and once we are in and sized, the cost is fairly...
Login or Create an Account to see details.
Relationship, Operations, Product
Oracle Health is very amenable to customization and changes, and they are very quick to address...
Login or Create an Account to see details.
Relationship
In general, the executive involvement is not extremely high, but I am not shy, and I escalate...
Login or Create an Account to see details.
Product, Value
I frequently reference the monetary ROI from having increased appointments with different...
Login or Create an Account to see details.
Value
Each component has a different cost, and I don't know that the same ROI is achieved based on the...
Login or Create an Account to see details.
Loyalty
We are expanding our HealtheRegistries build. We are moving to have many more registries than we...
Login or Create an Account to see details.
Relationship, Product
Some areas at my organization are end-to-end Cerner, so everything is fully integrated. Getting some...
Login or Create an Account to see details.
Product
HealtheRegistries is fully integrated into the providers’ workflows. We have had it in place, and it...
Login or Create an Account to see details.
Relationship, Operations
Oracle Health’s executive involvement throughout the implementation of new registries has included...
Login or Create an Account to see details.
Operations
It would be nice if the delivery of new technology were easier. It seems like the local informatics...
Login or Create an Account to see details.
Operations
Oracle Health has done great with training. They will teach clients as much as the clients are...
Login or Create an Account to see details.
Product
I think there was a bit more customization needed than initially anticipated, so it has taken a...
Login or Create an Account to see details.
Loyalty, Product
For the end users who are pulling reports for things like ongoing quality measures, pulling the...
Login or Create an Account to see details.
Relationship
We have a good, consistent core group of people that we have worked with for HealtheIntent. They...
Login or Create an Account to see details.
Product
The biggest struggle for us with HealtheIntent has been defining populations correctly. The...
Login or Create an Account to see details.
Relationship
The people we work with at Oracle Health are good and helpful, but it is just a slow churn to get...
Login or Create an Account to see details.
Product
I am in the throes of struggling with customization for HealtheRegistries, so I am giving it a bad...
Login or Create an Account to see details.
Relationship, Value
We have to put out service requests, and it takes forever for the vendor to resolve them, and half...
Login or Create an Account to see details.
Relationship
Sometimes Oracle Health keeps their promises, but they are not consistent. Some of the time, they...
Login or Create an Account to see details.
Product
The product is a really robust platform. There are lots of integration capabilities.
Login or Create an Account to see details.
Relationship, Operations
The vendor’s customer service is lacking. The vendor is getting better, but their customer service,...
Login or Create an Account to see details.
Product
It is questionable whether we would purchase HealtheIntent again. We are still having issues with...
Login or Create an Account to see details.
Loyalty, Relationship
HealtheIntent is a very powerful tool, and it has great potential. We are trying to work on the...
Login or Create an Account to see details.
Product
HealtheIntent is like an umbrella with different components underneath it. It has HealtheCareManager...
Login or Create an Account to see details.
Product
There is a lot of duplicity in the documentation if we document things in the manner that Oracle...
Login or Create an Account to see details.
Value
If we need anything done for our worklists that are created and things like that in the ambulatory...
Login or Create an Account to see details.
Product
Cerner is one of the main ingredients of our business; the vendor knows how all of the data...
Login or Create an Account to see details.
Operations
We do not train with Cerner; we learn on our own. The vendor gives us links to things that will help...
Login or Create an Account to see details.
Relationship
Oracle Health informs us of the limitations in terms of what things are and are not possible with...
Login or Create an Account to see details.
Product
We trust the data in HealtheIntent and track it throughout the year. I go in every month because we...
Login or Create an Account to see details.
Loyalty
We wanted a patient letter. We started an annual wellness program, and we wanted to see who had been...
Login or Create an Account to see details.
Relationship
When I call the help desk at Oracle Health and ask for HealtheIntent, no one knows what it is. When...
Login or Create an Account to see details.
Operations
I would buy HealtheIntent again, but there would be a caveat. The vendor would have to have a...
Login or Create an Account to see details.
Product
To some degree, Oracle Health keeps their promises. They offer a patient letter for annual wellness,...
Login or Create an Account to see details.
Product
I think HealtheIntent is good. It gives us an overall good picture of the hospital and office....
Login or Create an Account to see details.
Relationship
Oracle Health’s response time depends on the person, but most of the time, they respond quickly.
Login or Create an Account to see details.
Relationship
Sometimes I feel like Oracle Health’s help desk is not helpful. I feel like I have to explain things...
Login or Create an Account to see details.
Relationship
Oracle Health provides us with some support and knowledge, but they don't tailor things to our needs....
Login or Create an Account to see details.
Loyalty, Product
HealtheIntent pulls data we don't have in our EMR, but there is a strong lag in the pull. The...
Login or Create an Account to see details.
Product
There is a tool we use in our practices called HealtheRegistries. The data comes from HealtheIntent,...
Login or Create an Account to see details.
Product
In general, we are happy with HealtheIntent. The product is clearly innovative, which is a huge win...
Login or Create an Account to see details.
Operations, Product
Oracle Health taught us how to set up schemas. The tables create views for departments that can then...
Login or Create an Account to see details.
Product
We want to be able to connect interfaces seamlessly without a lot of issues. We are already working...
Login or Create an Account to see details.
Relationship
I do not need web support when I have people dedicated to working with us whenever we need anything....
Login or Create an Account to see details.
Operations
Oracle Health could improve the validation process. The vendor gets everything going, but I want...
Login or Create an Account to see details.
Product
Oracle Health needs to work on their actual dashboard analytics validation and normalization. It is...
Login or Create an Account to see details.
Operations
We haven't used all of the training, but Oracle Health has sometimes gotten on the phone to do...
Login or Create an Account to see details.
Value
HealtheIntent does a very good job of aggregating data from multiple EMRs and various payers or...
Login or Create an Account to see details.
Relationship
The support team is quick to hear us out and is very accessible whether via the web, a phone call,...
Login or Create an Account to see details.
Product
The product works okay, but there is a lot of self-service, self-programming, and customization. I...
Login or Create an Account to see details.
Product
It is very easy to go down rabbit holes with the platform. Exporting data is very difficult. Oracle...
Login or Create an Account to see details.
Value
The vendor chooses to bring on third parties to meet their growth and needs, and that usually means...
Login or Create an Account to see details.
Culture, Value
Oracle Health has a third party handling the point-of-care solution, but the vendor charges us for...
Login or Create an Account to see details.
Product
We have really established good processes around HealtheIntent. Based on the way we have built our...
Login or Create an Account to see details.
Operations
If I had one knock on HealtheIntent, it would be more of a knock on myself because I was building...
Login or Create an Account to see details.
Loyalty, Relationship
I look over Cerner’s shoulder to make sure that the product gives me what I need. It is my job to...
Login or Create an Account to see details.
Relationship
Cerner has not kept all of their promises. It is difficult to get the reports we want, especially...
Login or Create an Account to see details.
Product
Cerner needs to improve the stability of the solution because the system goes down a lot; it is not...
Login or Create an Account to see details.
Operations
Cerner has been trying to do some one-on-one training with us, but people don’t understand for some...
Login or Create an Account to see details.
Loyalty, Product
HealtheIntent’s success relies heavily on an organization's maturity with population health. The...
Login or Create an Account to see details.
Value
We don’t have a team to own HealtheIntent, and we don't have any business reasons to work it, so it...
Login or Create an Account to see details.
Relationship, Product
I would like a more agile product that delivers insight more quickly and identifies insights we are...
Login or Create an Account to see details.
Product
I like the real-time data access, analytics, and robustness that come from HealtheIntent being a...
Login or Create an Account to see details.
Operations
It is always a heavy lift to install a robust, mature product. I would like to see that lift be...
Login or Create an Account to see details.
Relationship
Our main Cerner representative has been an amazing and great support for our organization. Nothing...
Login or Create an Account to see details.
Product
One of the solutions that we have within HealtheIntent is HealtheCare, and while it is a good tool,...
Login or Create an Account to see details.
Culture, Relationship, Operations, Product
There was a time when Cerner discontinued a particular data set within the product, and we did not...
Login or Create an Account to see details.
Product
There are so many moving pieces in HealtheIntent, and sometimes the vendor's teams seem siloed. We...
Login or Create an Account to see details.
Loyalty, Product
The vendor is making some progress toward enhancements in terms of ease of use, but we are still...
Login or Create an Account to see details.
Relationship
The vendor has gotten a lot better with their support lately. They have assigned client executives...
Login or Create an Account to see details.
Product, Value
Overall, HealtheIntent is a very powerful platform. The key for us has been getting our staff up to...
Login or Create an Account to see details.
Relationship, Operations, Product
Part of what we have had a challenge with in HealtheIntent is the rollout of something called...
Login or Create an Account to see details.
Relationship
We have a great relationship with Cerner, although early on we did have a particular problem with a...
Login or Create an Account to see details.
Culture, Operations
The vendor keeps their promises half of the time. We have issues with resolving important things....
Login or Create an Account to see details.
Product
The one knock on HealtheRegistries is that practices that have a different EMR think of using the...
Login or Create an Account to see details.
Loyalty, Relationship
We have specific people we can reach out to. We are in the middle of a project, and once we get that...
Login or Create an Account to see details.
Product
HealtheRegistries has been a little tricky. Our end users use the embedded version of the system's...
Login or Create an Account to see details.
Product
The challenge of HealtheIntent is that it is being used differently by different people. I would...
Login or Create an Account to see details.
Product, Value
The product does a good job of allowing outcomes and interventions by physician practitioners,...
Login or Create an Account to see details.
Product
There aren't a lot of really good solutions out there for population health management, but...
Login or Create an Account to see details.
Product, Value
HealtheIntent has a lot of flexibility with integration. The product brings on new data sources that...
Login or Create an Account to see details.
Product
We wish we could do billing with Cerner’s product for care management. We have to do extra work for...
Login or Create an Account to see details.
Product
We use HealtheCare Manager for chronic care management programs and for tracking transitional care...
Login or Create an Account to see details.
Product
Cerner should have more use cases for HealtheIntent.
Login or Create an Account to see details.
Value
One of the good things about HealtheIntent is that we pay based on our at-risk people, so Cerner...
Login or Create an Account to see details.
Relationship, Product
We have had several instances where we have gone through an upgrade and then the vendor has had to...
Login or Create an Account to see details.
Relationship
Cerner's support is embedded in the system, so the vendor is pretty responsive to our immediate needs....
Login or Create an Account to see details.
Preferences