HealtheIntent Suite
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User Commentary

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VP/Other Executive

Technology

In general, we are happy with HealtheIntent. The product is clearly innovative, which is a huge win...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

Oracle Health taught us how to set up schemas. The tables create views for departments that can then...

Jan 2023
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VP/Other Executive

Interfacing and Integration

We want to be able to connect interfaces seamlessly without a lot of issues. We are already working...

Jan 2023
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VP/Other Executive

Service and Support

I do not need web support when I have people dedicated to working with us whenever we need anything....

Jan 2023
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VP/Other Executive

Functionality and Upgrades

Oracle Health could improve the validation process. The vendor gets everything going, but I want...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

Oracle Health needs to work on their actual dashboard analytics validation and normalization. It is...

Jan 2023
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VP/Other Executive

Implementation and Training

We haven't used all of the training, but Oracle Health has sometimes gotten on the phone to do...

Jan 2023
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VP/Other Executive

Lessons Learned

HealtheIntent does a very good job of aggregating data from multiple EMRs and various payers or...

Jan 2023
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VP/Other Executive

Service and Support

The support team is quick to hear us out and is very accessible whether via the web, a phone call,...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

The product works okay, but there is a lot of self-service, self-programming, and customization. I...

Jan 2023
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VP/Other Executive

Functionality and Upgrades

It is very easy to go down rabbit holes with the platform. Exporting data is very difficult. Oracle...

Jan 2023
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Manager

Functionality and Upgrades

We have really established good processes around HealtheIntent. Based on the way we have built our...

Jan 2023
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Manager

Lessons Learned

If I had one knock on HealtheIntent, it would be more of a knock on myself because I was building...

Jan 2023
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Manager

Relationship

I look over Cerner’s shoulder to make sure that the product gives me what I need. It is my job to...

Jan 2023
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Director

Functionality and Upgrades

Cerner has not kept all of their promises. It is difficult to get the reports we want, especially...

Jan 2023
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Director

Technology

Cerner needs to improve the stability of the solution because the system goes down a lot; it is not...

Jan 2023
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CIO

Other Observations & Comments

Cerner has been trying to do some one-on-one training with us, but people don’t understand for some...

Jan 2023
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CIO

Other Observations & Comments

HealtheIntent’s success relies heavily on an organization's maturity with population health. The...

Jan 2023
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CMIO

Functionality and Upgrades

I would like a more agile product that delivers insight more quickly and identifies insights we are...

Jan 2023
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CIO

Functionality and Upgrades

I like the real-time data access, analytics, and robustness that come from HealtheIntent being a...

Dec 2022
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CIO

Implementation and Training

It is always a heavy lift to install a robust, mature product. I would like to see that lift be...

Dec 2022
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Manager

Service and Support

Our main Cerner representative has been an amazing and great support for our organization. Nothing...

Dec 2022
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Manager

Functionality and Upgrades

One of the solutions that we have within HealtheIntent is HealtheCare, and while it is a good tool,...

Dec 2022
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Manager

Relationship

There was a time when Cerner discontinued a particular data set within the product, and we did not...

Dec 2022
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Director

Interfacing and Integration

There are so many moving pieces in HealtheIntent, and sometimes the vendor's teams seem siloed. We...

Dec 2022
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Director

Future Outlook

The vendor is making some progress toward enhancements in terms of ease of use, but we are still...

Dec 2022
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Director

Service and Support

The vendor has gotten a lot better with their support lately. They have assigned client executives...

Dec 2022
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Manager

Technology

Overall, HealtheIntent is a very powerful platform. The key for us has been getting our staff up to...

Dec 2022
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Manager

Functionality and Upgrades

Part of what we have had a challenge with in HealtheIntent is the rollout of something called...

Dec 2022
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Manager

Relationship

We have a great relationship with Cerner, although early on we did have a particular problem with a...

Dec 2022
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Director

Implementation and Training

The vendor keeps their promises half of the time. We have issues with resolving important things....

Dec 2022
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Manager

Other Observations & Comments

The one knock on HealtheRegistries is that practices that have a different EMR think of using the...

Dec 2022
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Director

Future Outlook

We have specific people we can reach out to. We are in the middle of a project, and once we get that...

Dec 2022
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Director

Functionality and Upgrades

HealtheRegistries has been a little tricky. Our end users use the embedded version of the system's...

Dec 2022
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CMIO

Functionality and Upgrades

The challenge of HealtheIntent is that it is being used differently by different people. I would...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

There aren't a lot of really good solutions out there for population health management, but...

Dec 2022
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Analyst/Coordinator

Functionality and Upgrades

HealtheIntent has a lot of flexibility with integration. The product brings on new data sources that...

Dec 2022
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Director

Other Observations & Comments

We wish we could do billing with Cerner’s product for care management. We have to do extra work for...

Dec 2022
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Director

Functionality and Upgrades

We use HealtheCare Manager for chronic care management programs and for tracking transitional care...

Dec 2022
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Analyst/Coordinator

Other Observations & Comments

Cerner should have more use cases for HealtheIntent.

Dec 2022
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Director

Functionality and Upgrades

We have had several instances where we have gone through an upgrade and then the vendor has had to...

Dec 2022
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Director

Service and Support

Cerner's support is embedded in the system, so the vendor is pretty responsive to our immediate needs....

Dec 2022
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Manager

Functionality and Upgrades

It always takes a lot of time for someone new to HealtheRegistries to learn the product. There is a...

Nov 2022
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Manager

Service and Support

There are not a lot of new technology enhancements that are coming for HealtheRegistries. Cerner is...

Nov 2022
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Manager

Service and Support

HealtheRegistries is an out-of-the-box thing, so I feel like any Cerner support person can handle...

Nov 2022
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Manager

Interfacing and Integration

It took us a bit of time to get things all set up with HealtheRegistries. However, now that it is up...

Nov 2022
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Manager

Functionality and Upgrades

It has been a long time since Cerner has redone their UI for HealtheRegistries. The solution has...

Nov 2022
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Director

Functionality and Upgrades

We are able to utilize the HealtheIntent platform for almost all dashboarding needs today, and there...

Nov 2022
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Director

ROI / Cost

Cerner offers a cheaper price for Snowflake than what we would be paying if we had gone out and...

Nov 2022
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Director

ROI / Cost

HealtheIntent is still competitive. There are other tools that are providing similar values, and...

Nov 2022
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Director

Functionality and Upgrades

Cerner's road maps are not quite clear, but typically the expectation or vision for HealtheIntent is...

Nov 2022
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Director

Functionality and Upgrades

Cerner is slow with upgrades, but they get things done.

Nov 2022
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Director

Implementation and Training

Cerner is not providing much training these days. Most of the training for onboarding new people is...

Nov 2022
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Director

Functionality and Upgrades

HealtheIntent is stuck in an awkward place partly because when Cerner first launched the product,...

Nov 2022
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Director

Service and Support

Cerner has a phone and web support team, and it delivers, but it is not quite as fast or as...

Nov 2022
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Analyst/Coordinator

Lessons Learned

It would be nice if Cerner would add additional health maintenance rules to improve a provider's...

Nov 2022
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Analyst/Coordinator

Service and Support

Cerner’s support team is responsive, but since so many of HealtheRegistries' algorithms are buried...

Nov 2022
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Analyst/Coordinator

ROI / Cost

Our financial return on investment is more than we pay for the product. We get additional office...

Nov 2022
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Analyst/Coordinator

Functionality and Upgrades

We aren't able to take advantage of all of the upgrades from Cerner because of the customizations...

Nov 2022
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Analyst/Coordinator

Lessons Learned

I tell other people that the product makes it easy to see where an individual patient has a gap, but...

Nov 2022
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Analyst/Coordinator

ROI / Cost

There is so much included in our scope with Cerner, even customizations, that we don't get charged for....

Nov 2022
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Analyst/Coordinator

ROI / Cost

We have extensively customized HealtheRegistries. However, that means that there is so much that we...

Nov 2022
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Analyst/Coordinator

Relationship

Cerner creates new updates and upgrades based on changes they are seeing in the market, in the...

Nov 2022
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Analyst/Coordinator

Other Observations & Comments

I have spoken with C-suite personnel from Cerner regarding this product and our experiences with it.

Nov 2022
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Analyst/Coordinator

Technology

I keep track of how many patients we reach out to regarding a gap in care that receive a very early...

Nov 2022
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Analyst/Coordinator

ROI / Cost

The product works better than promoted, and the hierarchical conditions make such a big difference...

Nov 2022
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CIO

Functionality and Upgrades

HealtheIntent is heads and shoulders above other products with HealtheRegistries. We have the...

Nov 2022
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CIO

Relationship

Cerner needs to be more proactive about helping us understand data quality issues. There is not a...

Nov 2022
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Director

Service and Support

Cerner has been really proactive. They let us know when files are late.

Oct 2022
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Director

Relationship

When it comes to support, we go through the lowest ranks. Those first-tier support people are there...

Oct 2022
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Director

ROI / Cost

I couldn't work without HealtheIntent. The work is just too much. For what we get and how much we...

Oct 2022
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Director

Functionality and Upgrades

HealtheCareManager works partially. It has one algorithm that identifies patients who have recently...

Oct 2022
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Director

Relationship

Cerner does a pretty good job of keeping their promises. Things break on their end, but they fix...

Oct 2022
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Director

Service and Support

Cerner is very good at project management. They are clear when it comes to communication, and they...

Oct 2022
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Director

ROI / Cost

The bells and whistles that Cerner upsells us for should be included in the product. There is a fee...

Oct 2022
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Director

Service and Support

Cerner has an idea space where we can share anything that we think is a good idea. They gather all...

Oct 2022
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Director

Functionality and Upgrades

Currently, Cerner pushes out upgrades without telling us. They just do it, and it has impacts on the...

Oct 2022
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Director

Implementation and Training

For HealtheRegistries, Cerner just needs to train us, but they don't do anything.

Oct 2022
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Director

Functionality and Upgrades

I have some serious issues with the way Cerner designed HealtheRegistries. It doesn't work as it was...

Oct 2022
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Director

Functionality and Upgrades

With HealtheRegistries, Cerner is trying to bring two concepts to the user. One concept is...

Oct 2022
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Manager

Relationship

We don't always get what we want, but Cerner is very involved and open. They are a partner in what...

Oct 2022
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Manager

Interfacing and Integration

There are some limitations on how HealtheIntent can work with the other tools we are using with...

Oct 2022
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Manager

Service and Support

Cerner could improve on their project management with regard to delivering what a customer wants or...

Oct 2022
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Director

Functionality and Upgrades

Cerner did a good job of setting up the data and updates for HealtheIntent. The product is not...

Oct 2022
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Manager

Functionality and Upgrades

I like that HealtheCareManager is customizable. We can create forms and documentation pieces that...

Oct 2022
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Manager

Other Observations & Comments

We are updating and building algorithms, so I like that the Cerner team is very involved, and we...

Oct 2022
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Analyst/Coordinator

Service and Support

The support people are good, but they are usually slower in certain spots. Cerner isn’t really...

Oct 2022
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Analyst/Coordinator

Relationship

In general, we have gotten really good support and help from different people. Some users are fine,...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

Cerner was helpful in getting things integrated into HealtheIntent. Especially compared to other...

Oct 2022
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Analyst/Coordinator

ROI / Cost

Since the Cerner acquisition, I haven’t seen much change. The vendor has a lot of dashboards that...

Oct 2022
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Analyst/Coordinator

Interfacing and Integration

The interoperability is the issue. HealtheIntent is hard to integrate because there are so many...

Oct 2022
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Analyst/Coordinator

Functionality and Upgrades

The recent upgrade was slow, but all the data got more organized and standardized, and that made it...

Oct 2022
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Director

Functionality and Upgrades

There is a communication tool in HealtheCareManager, and it is very easy to use. Clicking on that...

Oct 2022
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Director

Sales and Contracting

HealtheCareManager is decent, but it could be better. Cerner fell short of keeping promises with the...

Oct 2022
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Director

Implementation and Training

The product has been very frustrating. The training was not well deployed and ended up being longer...

Oct 2022
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Director

Functionality and Upgrades

Cerner removed HealtheRegistries from the physician workflow, so it is getting used less because the...

Oct 2022
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Director

Relationship

Cerner is responsive, and the executives do get involved. They are on the calls, and they do try to...

Oct 2022
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Director

Functionality and Upgrades

HealtheCareManager is not very user friendly, so we tend to use other processes that our physicians...

Oct 2022
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Director

Implementation and Training

We did some additional training for HealtheCareManager, and that training didn't go very well.

Oct 2022
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Director

ROI / Cost

From what I know, Cerner is ridiculously expensive.

Oct 2022
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Director

Future Outlook

We are going through a formal process to evaluate staying with Cerner and expanding versus switching...

Oct 2022
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VP/Other Executive

Other Observations & Comments

Cerner is a mixed bag. In some areas, they are excellent and ahead of the game. In comparison to...

Oct 2022
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VP/Other Executive

Functionality and Upgrades

We are easily able to modify the standard registries as well as the HEDIS measures to meet specific...

Oct 2022
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VP/Other Executive

Sales and Contracting

We had to push Cerner into a position where they didn't charge for every little thing, but they have...

Oct 2022
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VP/Other Executive

Service and Support

I am not aware of any new technology from Cerner, and I am struggling because their service is not...

Sep 2022
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Manager

Functionality and Upgrades

HealtheIntent has a wide variety of functionalities that we can use. We also have access to...

Sep 2022
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Manager

Functionality and Upgrades

The biggest issues that we have with the system are that our affiliate organization bills data...

Sep 2022
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Manager

Relationship

The system has always lacked when it comes to project management. When HealtheIntent is involved,...

Sep 2022
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Manager

Relationship

We have a partnership with the vendor. We don't always get what we want from them, but they are very...

Sep 2022
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Director

Functionality and Upgrades

I wish that the product could tie to facility identification numbers because of the facility...

Aug 2022
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Director

Functionality and Upgrades

The care plan module could be better. Sometimes it is hard to know why something is wrong. I could...

Aug 2022
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Director

Lessons Learned

HealtheCareManager is a great program. I like that the analytics are in the system. We had to...

Aug 2022
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Director

Implementation and Training

I had an outstanding experience with our build team. They were amazing. My IT support person during...

Aug 2022
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Physician

Implementation and Training

We have been trying to implement a certain measure for a long time, but things are still not...

Aug 2022
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Physician

Functionality and Upgrades

We use HealtheIntent by using the Cerner measures that are built somewhere else. We pull those...

Aug 2022
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Physician

Implementation and Training

The training is awful. I don’t know whether our organization is not investing in the training or...

Aug 2022
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Physician

Functionality and Upgrades

The product's functionalities are a huge barrier for us. The system is worse than many systems, and...

Aug 2022
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Physician

Other Observations & Comments

In terms of new technology, the vendor is trying. I don't know exactly what the vendor's vision is...

Aug 2022
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Physician

Service and Support

Maybe there is a different way to get support, but I am always told to go through our trainers. And...

Aug 2022
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Physician

Functionality and Upgrades

With HealtheIntent, the measures for our specialty need to be reflective of current guidelines and...

Aug 2022
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Director

Service and Support

Cerner has been a great partner. We have had a collaborative relationship with them, and we have...

Aug 2022
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Director

Service and Support

When there is an issue, it is incumbent on us to discover the issue. Many times, we are the ones who...

Aug 2022
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Director

Functionality and Upgrades

When I think about how we have succeeded with HealtheIntent, I think about how our collaborative...

Aug 2022
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Director

Relationship

Large organizations can have many priorities, and I am confident that both our organization and...

Aug 2022
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Director

Relationship

Historically, the vendor’s team has demonstrated a significant number of skills and has been a...

Aug 2022
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Director

Functionality and Upgrades

With HealtheIntent, there are so many things that Cerner does well. For the product to succeed in...

Aug 2022
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Director

Service and Support

We have asked Cerner for multiple improvements, and their road map is not even a sketch on paper....

Aug 2022
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Director

Functionality and Upgrades

The most important thing Cerner could do to improve our experience would be to provide the...

Aug 2022
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Director

ROI / Cost

We have wanted to try and improve both the data analytics and the ability to gather patient lists...

Aug 2022
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Director

Sales and Contracting

Cerner swore to us they would be able to get the attribution correct for the Medicare Shared Savings...

Aug 2022
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Director

Functionality and Upgrades

The documentation platform is great and works well for us. It is very intuitive and is laid out...

Aug 2022
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Director

Service and Support

I see our satisfaction going down because of our history with Cerner. The vendor hasn’t done what we...

Aug 2022
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VP/Other Executive

Service and Support

Getting support from Cerner is a complicated web of contacting people and following up. We tend to...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

The advantage of HealtheIntent is that we get near real-time information, not old information. But...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

We are in a pretty good space with Cerner’s population health tools. The tools have huge...

Jul 2022
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VP/Other Executive

Functionality and Upgrades

Cerner needs to quickly evolve the ability to stratify data for health equity measurement purposes....

Jul 2022
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VP/Other Executive

Interfacing and Integration

We don't have the same interoperability needs others might have, but when we do, HealtheIntent won't...

Jul 2022
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VP/Other Executive

Lessons Learned

Cerner is trying, but they need to start gearing the product towards measuring health equity and...

Jul 2022
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VP/Other Executive

Service and Support

I haven't seen a Cerner executive in a while. I could probably find executives if I needed them, but...

Jul 2022
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VP/Other Executive

ROI / Cost

I haven't seen any nickel-and-diming from Cerner, but the product is very expensive.

Jul 2022
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VP/Other Executive

Implementation and Training

We figure out training for ourselves, and we have created our own user manuals and use cases. The...

Jul 2022
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VP/Other Executive

Future Outlook

I want to give a confident yes that Cerner will be able to support all of the things we need with...

Jul 2022
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Director

Relationship

Cerner, in particular, has been very impacted by the great resignation; they have lost a lot of...

Jul 2022
||
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Director

Functionality and Upgrades

The platform itself is extremely effective at capturing big data and the analytics behind the data....

Jul 2022
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Director

Functionality and Upgrades

Having just seen Cerner's product for care notifications, I would say Cerner’s products are much...

Jul 2022
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Manager

Functionality and Upgrades

Physician engagement is good with HealtheRegistries. The providers seem to be pleased with the system....

Jul 2022
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Manager

ROI / Cost

Cerner should make sure that they have the latest certifications. The federal government is really...

Jul 2022
||
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Manager

Relationship

Cerner tries to keep their promises; there is effort there, but they don’t always keep them....

Jul 2022
||
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Manager

Interfacing and Integration

Cerner’s standard of work is lacking, and they need to obtain a data aggregator certification with NCQA....

Jul 2022
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Analyst/Coordinator

Service and Support

The vendor could work on their service response. Our experience depends on who we get when we open...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

I like being able to get patients' medical histories. I like the use of the dashboards. Those are...

Jun 2022
||
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VP/Other Executive

ROI / Cost

If I could have seen how things were going to go, I would have somehow put in the contract that the...

Jun 2022
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VP/Other Executive

Implementation and Training

We have had to be very tedious to get HealtheRegistries to work correctly. It is designed a bit...

Jun 2022
||
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VP/Other Executive

Service and Support

Every time we get somebody from Cerner to understand our situation, Cerner changes the people who...

Jun 2022
||
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VP/Other Executive

Other Observations & Comments

Cerner does a good job. If Cerner could come and report at some of our leadership meetings about the...

Jun 2022
||
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Manager

Functionality and Upgrades

HealtheIntent is a fantastic tool for advanced clinical decision support for our providers in the...

Apr 2022
||
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Manager

Functionality and Upgrades

In general, one of the major issues that we ran into with HealtheIntent is that it uses a rolling...

Apr 2022
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Manager

Functionality and Upgrades

There are some reliability issues with HealtheIntent. There were more issues in the past than there...

Apr 2022
||
(0)
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Manager

Implementation and Training

We get great ongoing support and training with the HealtheIntent group. We have good relationships...

Apr 2022
||
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CMIO

Service and Support

Cerner created a department that manages the platform and registries. The good thing about that...

Mar 2022
||
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CMIO

Relationship

The vendor has summarized information for us of all the things coming out of payment schedules,...

Mar 2022
||
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CMIO

Functionality and Upgrades

I have no doubt that the platform can manage a big population of patients. The platform can handle...

Mar 2022
||
(0)
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CMIO

Functionality and Upgrades

The ease of flipping our calendar is not in the system. It should flip for us every year. Another...

Mar 2022
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CMIO

Functionality and Upgrades

The system overall is not bad. We can manage a lot of it, but it would be a lot more usable to us if...

Mar 2022
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VP/Other Executive

Interfacing and Integration

I don’t know whether this is an issue with Cerner or with our EMR vendor, but there is probably work...

Feb 2022
||
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VP/Other Executive

Functionality and Upgrades

This is a pro and a con, but HealtheRegistries is highly customized for us. We have certainly...

Feb 2022
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VP/Other Executive

Technology

The challenge that we are in right now is to ensure that we get HealtheRegistries to a more standard...

Feb 2022
||
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CEO/President

Functionality and Upgrades

From a data-aggregation standpoint, HealtheIntent is pretty good. Cerner is very committed to the...

Feb 2022
||
(0)
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CEO/President

Relationship

The challenge with Cerner is that they have had a lot of turnover, and they continue to have...

Feb 2022
||
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