HealtheIntent Suite Commentary
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Subject Expert
Bradley Hunter
VP VBC and CORE
Commentary Summary
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User Commentary
Loyalty, Relationship, Product
With Cerner, new development really took quite a long time. I feel like that is changing with Oracle...
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Relationship, Product
One thing the vendor has done better as they have become Oracle Health is being thoughtful about the...
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Operations
Doing the implementation work mostly falls on our organization’s team. Especially when looking at...
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Product
Machine learning or AI is a big area that I would like to see Oracle Health be able to develop. I...
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Culture, Relationship, Value
I would tell someone that Oracle Health has been a good partner to us over the years. They have...
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Loyalty, Relationship
Oracle Health will comment that they have a road map that will address some of our concerns, but it...
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Loyalty, Relationship
Cerner went through an acquisition by Oracle Health, and we are really trying to understand what is...
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Value
HealtheIntent currently doesn't meet our needs, and the price point, from what we are seeing in the...
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Product
The system aggregates data very well from multiple sources. HealthIntent does a pretty decent job of...
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Product
The system’s output is where things really fail and stop. The vendor doesn’t have the expertise...
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Product
Oracle Health should be redeveloping HealtheAnalytics to match where value-based contracting is, and...
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Product
The reliability could be improved. We often go to a different dashboard and have it not load. Or if...
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Culture, Value
We only have to buy something from Oracle Health if we decide we want to add a different set of...
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Product
HealtheRegistries’ strength is the visibility that is tied into the patient's chart with regard to...
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Loyalty, Relationship, Product
There are some measures that the vendor set up, and those don't quite fit our size or the way we do...
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Loyalty, Product
With HealtheRegistries, we have a lot of flexibility in getting codes mapped. When it comes to an...
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Relationship, Product
HealtheIntent is over and above anything else, and Cerner is very proactive, so I have been really...
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Loyalty, Product
I would tell someone looking at HealtheIntent that the solution had a bit of a rough start. The...
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Relationship, Product
HealtheIntent does exactly what we tell it to do. That is the tricky thing. I have worked with the...
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Loyalty, Relationship, Product
HealtheRegistries could use some help overall. Responsiveness is an area where the vendor could be...
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Relationship
A few years ago, Cerner added a population health executive over their population health products....
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Value
HealtheIntent is a Saas. We pay a monthly fee, and once we are in and sized, the cost is fairly...
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Relationship, Operations, Product
Oracle Health is very amenable to customization and changes, and they are very quick to address...
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Relationship
In general, the executive involvement is not extremely high, but I am not shy, and I escalate...
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Product, Value
I frequently reference the monetary ROI from having increased appointments with different...
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Value
Each component has a different cost, and I don't know that the same ROI is achieved based on the...
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Loyalty
We are expanding our HealtheRegistries build. We are moving to have many more registries than we...
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Relationship, Product
Some areas at my organization are end-to-end Cerner, so everything is fully integrated. Getting some...
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Product
HealtheRegistries is fully integrated into the providers’ workflows. We have had it in place, and it...
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Relationship, Operations
Oracle Health’s executive involvement throughout the implementation of new registries has included...
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Operations
It would be nice if the delivery of new technology were easier. It seems like the local informatics...
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Operations
Oracle Health has done great with training. They will teach clients as much as the clients are...
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Product
I think there was a bit more customization needed than initially anticipated, so it has taken a...
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Loyalty, Product
For the end users who are pulling reports for things like ongoing quality measures, pulling the...
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Relationship
We have a good, consistent core group of people that we have worked with for HealtheIntent. They...
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Product
The biggest struggle for us with HealtheIntent has been defining populations correctly. The...
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Relationship
The people we work with at Oracle Health are good and helpful, but it is just a slow churn to get...
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Product
I am in the throes of struggling with customization for HealtheRegistries, so I am giving it a bad...
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Relationship, Value
We have to put out service requests, and it takes forever for the vendor to resolve them, and half...
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Relationship
Sometimes Oracle Health keeps their promises, but they are not consistent. Some of the time, they...
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Product
The product is a really robust platform. There are lots of integration capabilities.
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Relationship, Operations
The vendor’s customer service is lacking. The vendor is getting better, but their customer service,...
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Product
It is questionable whether we would purchase HealtheIntent again. We are still having issues with...
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Loyalty, Relationship
HealtheIntent is a very powerful tool, and it has great potential. We are trying to work on the...
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Product
HealtheIntent is like an umbrella with different components underneath it. It has HealtheCareManager...
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Product
There is a lot of duplicity in the documentation if we document things in the manner that Oracle...
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Value
If we need anything done for our worklists that are created and things like that in the ambulatory...
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Product
Cerner is one of the main ingredients of our business; the vendor knows how all of the data...
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Operations
We do not train with Cerner; we learn on our own. The vendor gives us links to things that will help...
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Relationship
Oracle Health informs us of the limitations in terms of what things are and are not possible with...
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Product
We trust the data in HealtheIntent and track it throughout the year. I go in every month because we...
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Loyalty
We wanted a patient letter. We started an annual wellness program, and we wanted to see who had been...
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Relationship
When I call the help desk at Oracle Health and ask for HealtheIntent, no one knows what it is. When...
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Operations
I would buy HealtheIntent again, but there would be a caveat. The vendor would have to have a...
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Product
To some degree, Oracle Health keeps their promises. They offer a patient letter for annual wellness,...
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Product
I think HealtheIntent is good. It gives us an overall good picture of the hospital and office....
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Relationship
Oracle Health’s response time depends on the person, but most of the time, they respond quickly.
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Relationship
Sometimes I feel like Oracle Health’s help desk is not helpful. I feel like I have to explain things...
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Relationship
Oracle Health provides us with some support and knowledge, but they don't tailor things to our needs....
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Loyalty, Product
HealtheIntent pulls data we don't have in our EMR, but there is a strong lag in the pull. The...
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Product
There is a tool we use in our practices called HealtheRegistries. The data comes from HealtheIntent,...
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Product
In general, we are happy with HealtheIntent. The product is clearly innovative, which is a huge win...
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Operations, Product
Oracle Health taught us how to set up schemas. The tables create views for departments that can then...
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Product
We want to be able to connect interfaces seamlessly without a lot of issues. We are already working...
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Relationship
I do not need web support when I have people dedicated to working with us whenever we need anything....
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Operations
Oracle Health could improve the validation process. The vendor gets everything going, but I want...
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Product
Oracle Health needs to work on their actual dashboard analytics validation and normalization. It is...
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Operations
We haven't used all of the training, but Oracle Health has sometimes gotten on the phone to do...
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Value
HealtheIntent does a very good job of aggregating data from multiple EMRs and various payers or...
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Relationship
The support team is quick to hear us out and is very accessible whether via the web, a phone call,...
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Product
The product works okay, but there is a lot of self-service, self-programming, and customization. I...
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Product
It is very easy to go down rabbit holes with the platform. Exporting data is very difficult. Oracle...
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Value
The vendor chooses to bring on third parties to meet their growth and needs, and that usually means...
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Culture, Value
Oracle Health has a third party handling the point-of-care solution, but the vendor charges us for...
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Product
We have really established good processes around HealtheIntent. Based on the way we have built our...
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Operations
If I had one knock on HealtheIntent, it would be more of a knock on myself because I was building...
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Loyalty, Relationship
I look over Cerner’s shoulder to make sure that the product gives me what I need. It is my job to...
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Relationship
Cerner has not kept all of their promises. It is difficult to get the reports we want, especially...
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Product
Cerner needs to improve the stability of the solution because the system goes down a lot; it is not...
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Operations
Cerner has been trying to do some one-on-one training with us, but people don’t understand for some...
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Loyalty, Product
HealtheIntent’s success relies heavily on an organization's maturity with population health. The...
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Value
We don’t have a team to own HealtheIntent, and we don't have any business reasons to work it, so it...
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Relationship, Product
I would like a more agile product that delivers insight more quickly and identifies insights we are...
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Product
I like the real-time data access, analytics, and robustness that come from HealtheIntent being a...
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Operations
It is always a heavy lift to install a robust, mature product. I would like to see that lift be...
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Relationship
Our main Cerner representative has been an amazing and great support for our organization. Nothing...
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Product
One of the solutions that we have within HealtheIntent is HealtheCare, and while it is a good tool,...
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Culture, Relationship, Operations, Product
There was a time when Cerner discontinued a particular data set within the product, and we did not...
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Product
There are so many moving pieces in HealtheIntent, and sometimes the vendor's teams seem siloed. We...
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Loyalty, Product
The vendor is making some progress toward enhancements in terms of ease of use, but we are still...
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Relationship
The vendor has gotten a lot better with their support lately. They have assigned client executives...
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Product, Value
Overall, HealtheIntent is a very powerful platform. The key for us has been getting our staff up to...
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Relationship, Operations, Product
Part of what we have had a challenge with in HealtheIntent is the rollout of something called...
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Relationship
We have a great relationship with Cerner, although early on we did have a particular problem with a...
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Culture, Operations
The vendor keeps their promises half of the time. We have issues with resolving important things....
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Product
The one knock on HealtheRegistries is that practices that have a different EMR think of using the...
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Loyalty, Relationship
We have specific people we can reach out to. We are in the middle of a project, and once we get that...
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Product
HealtheRegistries has been a little tricky. Our end users use the embedded version of the system's...
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Product
The challenge of HealtheIntent is that it is being used differently by different people. I would...
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Product, Value
The product does a good job of allowing outcomes and interventions by physician practitioners,...
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Product
There aren't a lot of really good solutions out there for population health management, but...
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Product, Value
HealtheIntent has a lot of flexibility with integration. The product brings on new data sources that...
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Product
We wish we could do billing with Cerner’s product for care management. We have to do extra work for...
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Product
We use HealtheCare Manager for chronic care management programs and for tracking transitional care...
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Product
Cerner should have more use cases for HealtheIntent.
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Value
One of the good things about HealtheIntent is that we pay based on our at-risk people, so Cerner...
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Relationship, Product
We have had several instances where we have gone through an upgrade and then the vendor has had to...
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Relationship
Cerner's support is embedded in the system, so the vendor is pretty responsive to our immediate needs....
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