HealtheIntent Suite
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Subject Expert
Bradley Hunter
VP VBC and CORE
Commentary Summary
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User Commentary
Product
Cerner is one of the main ingredients of our business; the vendor knows how all of the data...
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Operations
We do not train with Cerner; we learn on our own. The vendor gives us links to things that will help...
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Relationship
Oracle Health informs us of the limitations in terms of what things are and are not possible with...
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Product
We trust the data in HealtheIntent and track it throughout the year. I go in every month because we...
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Loyalty
We wanted a patient letter. We started an annual wellness program, and we wanted to see who had been...
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Relationship
When I call the help desk at Oracle Health and ask for HealtheIntent, no one knows what it is. When...
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Operations
I would buy HealtheIntent again, but there would be a caveat. The vendor would have to have a...
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Product
To some degree, Oracle Health keeps their promises. They offer a patient letter for annual wellness,...
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Product
I think HealtheIntent is good. It gives us an overall good picture of the hospital and office....
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Relationship
Oracle Health’s response time depends on the person, but most of the time, they respond quickly.
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Relationship
Sometimes I feel like Oracle Health’s help desk is not helpful. I feel like I have to explain things...
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Relationship
Oracle Health provides us with some support and knowledge, but they don't tailor things to our needs....
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Loyalty, Product
HealtheIntent pulls data we don't have in our EMR, but there is a strong lag in the pull. The...
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Product
There is a tool we use in our practices called HealtheRegistries. The data comes from HealtheIntent,...
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Operations
Oracle Health could improve the validation process. The vendor gets everything going, but I want...
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Product
Oracle Health needs to work on their actual dashboard analytics validation and normalization. It is...
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Operations
We haven't used all of the training, but Oracle Health has sometimes gotten on the phone to do...
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Value
HealtheIntent does a very good job of aggregating data from multiple EMRs and various payers or...
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Relationship
The support team is quick to hear us out and is very accessible whether via the web, a phone call,...
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Product
The product works okay, but there is a lot of self-service, self-programming, and customization. I...
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Product
It is very easy to go down rabbit holes with the platform. Exporting data is very difficult. Oracle...
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Product
We have really established good processes around HealtheIntent. Based on the way we have built our...
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Operations
If I had one knock on HealtheIntent, it would be more of a knock on myself because I was building...
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Loyalty, Relationship
I look over Cerner’s shoulder to make sure that the product gives me what I need. It is my job to...
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Relationship
Cerner has not kept all of their promises. It is difficult to get the reports we want, especially...
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Product
Cerner needs to improve the stability of the solution because the system goes down a lot; it is not...
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Operations
Cerner has been trying to do some one-on-one training with us, but people don’t understand for some...
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Loyalty, Product
HealtheIntent’s success relies heavily on an organization's maturity with population health. The...
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Relationship, Product
I would like a more agile product that delivers insight more quickly and identifies insights we are...
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Product
I like the real-time data access, analytics, and robustness that come from HealtheIntent being a...
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Operations
It is always a heavy lift to install a robust, mature product. I would like to see that lift be...
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Relationship
Our main Cerner representative has been an amazing and great support for our organization. Nothing...
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Product
One of the solutions that we have within HealtheIntent is HealtheCare, and while it is a good tool,...
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Culture, Relationship, Operations, Product
There was a time when Cerner discontinued a particular data set within the product, and we did not...
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Product
There are so many moving pieces in HealtheIntent, and sometimes the vendor's teams seem siloed. We...
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Loyalty, Product
The vendor is making some progress toward enhancements in terms of ease of use, but we are still...
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Relationship
The vendor has gotten a lot better with their support lately. They have assigned client executives...
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Product, Value
Overall, HealtheIntent is a very powerful platform. The key for us has been getting our staff up to...
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Relationship, Operations, Product
Part of what we have had a challenge with in HealtheIntent is the rollout of something called...
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Relationship
We have a great relationship with Cerner, although early on we did have a particular problem with a...
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Culture, Operations
The vendor keeps their promises half of the time. We have issues with resolving important things....
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Product
The one knock on HealtheRegistries is that practices that have a different EMR think of using the...
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Loyalty, Relationship
We have specific people we can reach out to. We are in the middle of a project, and once we get that...
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Product
HealtheRegistries has been a little tricky. Our end users use the embedded version of the system's...
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Product
The challenge of HealtheIntent is that it is being used differently by different people. I would...
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Product
There aren't a lot of really good solutions out there for population health management, but...
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Product, Value
HealtheIntent has a lot of flexibility with integration. The product brings on new data sources that...
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Product
We wish we could do billing with Cerner’s product for care management. We have to do extra work for...
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Product
We use HealtheCare Manager for chronic care management programs and for tracking transitional care...
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Product
Cerner should have more use cases for HealtheIntent.
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Relationship, Product
We have had several instances where we have gone through an upgrade and then the vendor has had to...
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Relationship
Cerner's support is embedded in the system, so the vendor is pretty responsive to our immediate needs....
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Operations, Product
It always takes a lot of time for someone new to HealtheRegistries to learn the product. There is a...
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Relationship, Product
There are not a lot of new technology enhancements that are coming for HealtheRegistries. Cerner is...
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Relationship
HealtheRegistries is an out-of-the-box thing, so I feel like any Cerner support person can handle...
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Operations, Product
It took us a bit of time to get things all set up with HealtheRegistries. However, now that it is up...
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Product
It has been a long time since Cerner has redone their UI for HealtheRegistries. The solution has...
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Product
We are able to utilize the HealtheIntent platform for almost all dashboarding needs today, and there...
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Value
Cerner offers a cheaper price for Snowflake than what we would be paying if we had gone out and...
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Product, Value
HealtheIntent is still competitive. There are other tools that are providing similar values, and...
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Loyalty, Product
Cerner's road maps are not quite clear, but typically the expectation or vision for HealtheIntent is...
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Operations, Product
Cerner is slow with upgrades, but they get things done.
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Operations
Cerner is not providing much training these days. Most of the training for onboarding new people is...
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Product
HealtheIntent is stuck in an awkward place partly because when Cerner first launched the product,...
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Relationship
Cerner has a phone and web support team, and it delivers, but it is not quite as fast or as...
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Product
It would be nice if Cerner would add additional health maintenance rules to improve a provider's...
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Relationship
Cerner’s support team is responsive, but since so many of HealtheRegistries' algorithms are buried...
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Value
Our financial return on investment is more than we pay for the product. We get additional office...
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Product
We aren't able to take advantage of all of the upgrades from Cerner because of the customizations...
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Product
I tell other people that the product makes it easy to see where an individual patient has a gap, but...
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Culture, Value
There is so much included in our scope with Cerner, even customizations, that we don't get charged for....
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Product
We have extensively customized HealtheRegistries. However, that means that there is so much that we...
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Relationship, Product
Cerner creates new updates and upgrades based on changes they are seeing in the market, in the...
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Relationship
I have spoken with C-suite personnel from Cerner regarding this product and our experiences with it.
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Product, Value
I keep track of how many patients we reach out to regarding a gap in care that receive a very early...
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Product, Value
The product works better than promoted, and the hierarchical conditions make such a big difference...
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Product
HealtheIntent is heads and shoulders above other products with HealtheRegistries. We have the...
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Relationship, Product
Cerner needs to be more proactive about helping us understand data quality issues. There is not a...
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Relationship
Cerner has been really proactive. They let us know when files are late.
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Relationship
When it comes to support, we go through the lowest ranks. Those first-tier support people are there...
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Value
I couldn't work without HealtheIntent. The work is just too much. For what we get and how much we...
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Product
HealtheCareManager works partially. It has one algorithm that identifies patients who have recently...
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Relationship
Cerner does a pretty good job of keeping their promises. Things break on their end, but they fix...
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Relationship, Operations
Cerner is very good at project management. They are clear when it comes to communication, and they...
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Value
The bells and whistles that Cerner upsells us for should be included in the product. There is a fee...
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Relationship
Cerner has an idea space where we can share anything that we think is a good idea. They gather all...
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Operations, Product
Currently, Cerner pushes out upgrades without telling us. They just do it, and it has impacts on the...
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Operations, Product
For HealtheRegistries, Cerner just needs to train us, but they don't do anything.
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Culture, Product
I have some serious issues with the way Cerner designed HealtheRegistries. It doesn't work as it was...
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Product
With HealtheRegistries, Cerner is trying to bring two concepts to the user. One concept is...
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Relationship
We don't always get what we want, but Cerner is very involved and open. They are a partner in what...
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Product
There are some limitations on how HealtheIntent can work with the other tools we are using with...
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Relationship, Operations
Cerner could improve on their project management with regard to delivering what a customer wants or...
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Relationship, Operations, Product
Cerner did a good job of setting up the data and updates for HealtheIntent. The product is not...
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Product
I like that HealtheCareManager is customizable. We can create forms and documentation pieces that...
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Relationship, Operations
We are updating and building algorithms, so I like that the Cerner team is very involved, and we...
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Relationship
The support people are good, but they are usually slower in certain spots. Cerner isn’t really...
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Relationship
In general, we have gotten really good support and help from different people. Some users are fine,...
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Relationship, Product
Cerner was helpful in getting things integrated into HealtheIntent. Especially compared to other...
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Product
Since the Cerner acquisition, I haven’t seen much change. The vendor has a lot of dashboards that...
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Product
The interoperability is the issue. HealtheIntent is hard to integrate because there are so many...
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Product
The recent upgrade was slow, but all the data got more organized and standardized, and that made it...
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Product
There is a communication tool in HealtheCareManager, and it is very easy to use. Clicking on that...
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Relationship
HealtheCareManager is decent, but it could be better. Cerner fell short of keeping promises with the...
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Operations
The product has been very frustrating. The training was not well deployed and ended up being longer...
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Loyalty, Operations, Product
Cerner removed HealtheRegistries from the physician workflow, so it is getting used less because the...
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Relationship
Cerner is responsive, and the executives do get involved. They are on the calls, and they do try to...
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Operations, Product
HealtheCareManager is not very user friendly, so we tend to use other processes that our physicians...
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Operations
We did some additional training for HealtheCareManager, and that training didn't go very well.
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Value
From what I know, Cerner is ridiculously expensive.
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Loyalty
We are going through a formal process to evaluate staying with Cerner and expanding versus switching...
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Relationship, Operations, Product
Cerner is a mixed bag. In some areas, they are excellent and ahead of the game. In comparison to...
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Product
We are easily able to modify the standard registries as well as the HEDIS measures to meet specific...
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Culture, Value
We had to push Cerner into a position where they didn't charge for every little thing, but they have...
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Relationship
I am not aware of any new technology from Cerner, and I am struggling because their service is not...
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Product
I wish that the product could tie to facility identification numbers because of the facility...
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Relationship, Product
The care plan module could be better. Sometimes it is hard to know why something is wrong. I could...
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Product
HealtheCareManager is a great program. I like that the analytics are in the system. We had to...
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Relationship, Operations
I had an outstanding experience with our build team. They were amazing. My IT support person during...
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Operations, Product
We have been trying to implement a certain measure for a long time, but things are still not...
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Product
We use HealtheIntent by using the Cerner measures that are built somewhere else. We pull those...
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Operations
The training is awful. I don’t know whether our organization is not investing in the training or...
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Product, Value
The product's functionalities are a huge barrier for us. The system is worse than many systems, and...
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Culture
In terms of new technology, the vendor is trying. I don't know exactly what the vendor's vision is...
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Relationship, Operations
Maybe there is a different way to get support, but I am always told to go through our trainers. And...
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Product
With HealtheIntent, the measures for our specialty need to be reflective of current guidelines and...
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Loyalty, Relationship
Cerner has been a great partner. We have had a collaborative relationship with them, and we have...
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Relationship
When there is an issue, it is incumbent on us to discover the issue. Many times, we are the ones who...
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Product, Value
When I think about how we have succeeded with HealtheIntent, I think about how our collaborative...
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Loyalty, Relationship
Large organizations can have many priorities, and I am confident that both our organization and...
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Loyalty, Relationship
Historically, the vendor’s team has demonstrated a significant number of skills and has been a...
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Loyalty, Relationship, Product
With HealtheIntent, there are so many things that Cerner does well. For the product to succeed in...
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Relationship, Product
We have asked Cerner for multiple improvements, and their road map is not even a sketch on paper....
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Product
The most important thing Cerner could do to improve our experience would be to provide the...
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Value
We have wanted to try and improve both the data analytics and the ability to gather patient lists...
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Product
The documentation platform is great and works well for us. It is very intuitive and is laid out...
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Loyalty
I see our satisfaction going down because of our history with Cerner. The vendor hasn’t done what we...
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Relationship
Getting support from Cerner is a complicated web of contacting people and following up. We tend to...
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Product, Value
The advantage of HealtheIntent is that we get near real-time information, not old information. But...
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Loyalty, Product, Value
We are in a pretty good space with Cerner’s population health tools. The tools have huge...
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Product
Cerner needs to quickly evolve the ability to stratify data for health equity measurement purposes....
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Product
We don't have the same interoperability needs others might have, but when we do, HealtheIntent won't...
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Product
Cerner is trying, but they need to start gearing the product towards measuring health equity and...
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Relationship
I haven't seen a Cerner executive in a while. I could probably find executives if I needed them, but...
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Value
I haven't seen any nickel-and-diming from Cerner, but the product is very expensive.
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Operations
We figure out training for ourselves, and we have created our own user manuals and use cases. The...
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Loyalty
I want to give a confident yes that Cerner will be able to support all of the things we need with...
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Relationship
Cerner, in particular, has been very impacted by the great resignation; they have lost a lot of...
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Product
The platform itself is extremely effective at capturing big data and the analytics behind the data....
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Product
Having just seen Cerner's product for care notifications, I would say Cerner’s products are much...
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Product
Physician engagement is good with HealtheRegistries. The providers seem to be pleased with the system....
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Culture, Relationship, Product
Cerner should make sure that they have the latest certifications. The federal government is really...
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Relationship, Value
Cerner tries to keep their promises; there is effort there, but they don’t always keep them....
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Relationship, Product
Cerner’s standard of work is lacking, and they need to obtain a data aggregator certification with NCQA....
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Relationship
The vendor could work on their service response. Our experience depends on who we get when we open...
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Product
I like being able to get patients' medical histories. I like the use of the dashboards. Those are...
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Culture, Value
If I could have seen how things were going to go, I would have somehow put in the contract that the...
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Culture, Operations, Product
We have had to be very tedious to get HealtheRegistries to work correctly. It is designed a bit...
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Relationship
Every time we get somebody from Cerner to understand our situation, Cerner changes the people who...
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