Oracle Population Health Analytics Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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Manager

Operations

The implementation took over two years, and the original implementation suggested by Oracle Health...

May 2024
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Manager

Product

The outlook is not as favorable in the upcoming months as platform changes will require a lot of...

May 2024
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VP/Other Executive

Loyalty

We would buy HealtheAnalytics again because of the changes that are happening with Oracle Health....

Apr 2024
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VP/Other Executive

Loyalty, Relationship, Product

HealtheEDW’s ability to produce hard metrics has gotten a lot better since Oracle took over. They...

Apr 2024
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Analyst/Coordinator

Relationship

Oracle Health does not keep their promises. They purported to deliver something we did not get and...

Feb 2024
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Analyst/Coordinator

Operations, Product

One of our recent upgrades wasn’t great. The measure definitions didn't come through very well....

Feb 2024
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Analyst/Coordinator

Operations

The training Oracle Health gave wasn't great. We didn't need it. We could do it ourselves. I knew...

Feb 2024
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Analyst/Coordinator

Product

HealtheAnalytics does what it is supposed to do. There are issues with everything, but that is...

Feb 2024
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Analyst/Coordinator

Relationship

The dashboards Oracle Health produces are always interesting, and the vendor is receptive to hearing...

Feb 2024
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Analyst/Coordinator

Relationship, Operations

The people that we are communicating with at Oracle Health know us because our journey has been very...

Feb 2024
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Analyst/Coordinator

Relationship

There are many items we find in HealtheAnalytics that Oracle Health is not proactive about. However,...

Feb 2024
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Analyst/Coordinator

Product

The product’s registries can help us target the workflow. As long as the data in the product is...

Feb 2024
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Analyst/Coordinator

Culture, Relationship, Product

We have gone through a lot of grief with Oracle Health and have found a lot of problems for them....

Feb 2024
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Manager

Operations, Product

I am extremely familiar with lots of the EDWs around, and Oracle Health's is one of the best. All...

Dec 2023
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Manager

Relationship

The vendor’s support team is a lot less responsive than they used to be. It is very difficult to get...

Dec 2023
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Manager

Relationship, Product

In terms of the vendor’s ability to produce hard metrics, we always have to tweak the metrics a bit,...

Dec 2023
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Manager

Loyalty, Relationship

Oracle Health needs to make their plan for eCQM a little more visible because that is just a huge...

Dec 2023
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Director

Product

HealtheAnalytics’ ability to produce hard metrics and track specific outcomes is not the greatest....

Dec 2023
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Director

Loyalty, Product

Where Oracle Health falls short is exposing data in a meaningful way in the analytics. The data is...

Dec 2023
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Director

Relationship

Oracle Health doesn't resolve concerns. They keep things on time, and they don't overcommit on their...

Dec 2023
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Director

Relationship, Product

The vendor isn’t using the client's algorithms, and that is an issue. We spend a lot of time setting...

Dec 2023
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Director

Product

HealtheAnalytics does a good job of linking our billing claims and clinical data. It doesn't crash,...

Dec 2023
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Director

Relationship

When HealtheAnalytics is broken, Oracle Health is not willing to fix things, and they offer their...

Dec 2023
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Director

Operations

Cerner is awful at training and can’t compete with other vendors in that area. I see them trying to...

Dec 2023
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Director

Product

HealtheAnalytics' biggest strengths are the breadth and amount of data that we can bring in, the...

Nov 2023
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Director

Relationship

Oracle Health is continuing to work on the product, but they could work on decreasing the time gap...

Nov 2023
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Manager

Product

HealtheAnalytics is a good downstream system for collecting data and providing insights, but being...

Nov 2023
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Manager

Loyalty, Product

Our developers love HealtheAnalytics. It is a lot better than the vendor's previous reporting tools,...

Nov 2023
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Manager

Culture, Value

We are on a monthly subscription fee, and that is really all that we pay for the product. The...

Nov 2023
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Manager

Relationship, Operations

In terms of the vendor's involvement with us, things weren't great in the past, but since then,...

Nov 2023
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VP/Other Executive

Operations

The vendor has some training and some significant certifications for HealtheEDW Advanced.

Nov 2023
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VP/Other Executive

Product, Value

There are some limitations to how we can use HealtheEDW Advanced because it is really tailored to...

Nov 2023
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VP/Other Executive

Relationship

If people want to, they can go straight to Snowflake, one of Cerner’s partners, and buy more...

Nov 2023
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VP/Other Executive

Product

For what HealtheEDW Advanced does, it is incredible. The fact that it is cutting edge in the...

Nov 2023
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Director

Product

I would recommend the system, especially if someone is using Oracle Health. If they have other...

Oct 2023
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Director

Product, Value

The product holds data, but anybody can hold data. The value is that Oracle Health has algorithms in...

Oct 2023
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Director

Product

The product does a lot of what we need, and we are so busy that we can't get to some of the...

Oct 2023
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Director

Relationship

Oracle Health’s support seems fine. When I open a ticket, there is a bit of a delay, but mostly, we...

Oct 2023
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Director

Relationship

Oracle Health is not proactive. I can't even hardly think of a time when they contacted me and said...

Oct 2023
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Director

Loyalty

I think with what we have available now, the solution is good. I am excited to see what Oracle...

Oct 2023
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Director

Culture, Loyalty, Relationship

Things promised by Cerner were not promised by Oracle Health. The vendor hasn't lied about things or...

Oct 2023
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Director

Product

I think HealtheAnalytics is key for our organization’s integration goals because it really is vendor...

Oct 2023
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Director

Product

I am an administrator, and I think the system is pretty easy, but the end users tell another story....

Oct 2023
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Director

Culture

The promises that Oracle Health makes are astronomical. If the vendor meets those promises, that...

Oct 2023
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Director

Product, Value

Driving tangible outcomes is what HealtheAnalytics is meant for. I love the software. If someone...

Oct 2023
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Director

Relationship

Oracle Health keeps changing the resources that work with us. That is not too terribly uncommon. The...

Aug 2023
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Director

Operations, Product

The challenge we have had with the system has been learning how to best manage it. The Cerner...

Aug 2023
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VP/Other Executive

Product

We have to customize Oracle Health’s out-of-the-box dashboards. The dashboards would be useful to...

Aug 2023
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VP/Other Executive

Loyalty, Product

Oracle Health is still struggling to streamline the underpinning schema and keep it intact. It is...

Aug 2023
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Manager

Product

A lot of the statistics and metrics that we look for aren't easy to find in the platform. HealtheEDW...

Jul 2023
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Manager

Operations

Cerner's training would be better if they were to provide ongoing guided training in some capacity....

Jul 2023
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Manager

Operations, Product

The product isn't extremely user friendly. Our clinicians don't have time to figure out how to...

Jul 2023
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Manager

Loyalty, Relationship

We have brought our issues to Cerner and they have worked with us. However, they usually have a very...

Jul 2023
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Manager

Relationship

Cerner is extremely capable of meeting our needs, but at times, their customer service and...

Jul 2023
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