Oracle Population Health Analytics Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Operations
Oracle Health is not Epic. Oracle Health doesn't offer certifications. They will do some training,...
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Relationship
My biggest takeaway is that Oracle Health needs to get some better business to work side by side...
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Relationship
I would rate the vendor almost at the top of the scale for support because we are blessed to have a...
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Relationship, Product
The vendor is slow about keeping their promises. They have missed so many deadlines. That is just...
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Loyalty, Relationship
Oracle Health is slow right now with delivering new technology, but they are working on it. We will...
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Relationship
Oracle Health isn't super responsive or mobile. It takes them a long time to act on our feedback. I...
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Operations
Our ongoing training with the vendor is pretty nonexistent at this time. As updates are made, Oracle...
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Loyalty
I hope that in the next 12 months my overall satisfaction with Oracle Health will improve....
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Relationship, Operations, Product
Oracle Health does not keep all promises around advanced analytical tools that are more efficient....
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Operations
We all taught ourselves how to use HealtheAnalytics, so the training wasn't the best. Oracle Health...
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Loyalty, Product
In HealtheAnalytics, we have to really know what we are looking for. The data might be presented in...
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Product
Oracle Health presents us with a lot of new technology. We may not take it, but they present us with...
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Relationship
The Oracle Health support is tough sometimes, but it is good. Our representative does a good job. If...
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Product
The way everything connects in HealtheAnalytics from the data to querying, creating data tables, and...
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Product
Oracle Health provides something called Healthy Intent Data Upload Utility, which enables us to...
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Operations
Oracle Health said they would implement HealtheAnalytics in months, but it has been years. Our...
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Loyalty, Relationship
We need to understand Oracle Health’s road map. We understand that Oracle Cloud Infrastructure (OCI)...
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Relationship
It is almost impossible to get a subject matter expert. We spend so much time trying to get service...
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Operations, Product
The implementation went rather smoothly; we did have a few issues with some tables though. I wish...
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Product
I started becoming very involved in HealtheAnalytics before Oracle Health purchased HealtheEDW, and...
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Relationship, Product
The functionality of HealtheAnalytics is pretty basic. There are other vendors out there that have...
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Culture, Relationship
Oracle Health doesn't keep all their promises due to the timeliness of delivery. In the past, they...
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Loyalty
I'm hoping my satisfaction with HealtheAnalytics will be higher a year from now. I know that Oracle...
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Relationship
AI and analytics are buzzwords. We used to have a very good relationship and lots of transparency...
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Product
Oracle Health's product has seamless embedding with the Cerner platform, so it is straightforward.
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Operations
Oracle Health's training was awful. When we first went live and had our training, I brought all of...
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Loyalty, Product
The product's integration could be better because Oracle Health doesn't support the national FHIR...
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Relationship
It is tough to get Oracle Health's resources. We have to schedule months in advance to launch...
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Loyalty, Product
What Oracle Health is doing really well that I would like them to continue to do is just around...
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Product
We have been very successful with onboarding claims in the platform, and that is not something we...
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Loyalty
We as an institution have transitioned our EMR vendors. We will be transitioning away this year from...
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Product
The system is a data warehouse for claims ingestion, and we are marrying it to the clinical data...
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Product
The scope is focused on claims and alternative payment arrangements. We are using HealtheAnalytics...
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Relationship
The Oracle Health piece on top of the product complicates things. We have seen a stark change in how...
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Operations
The vendor has come a long way with their onboarding for HealtheAnalytics. Initially, we were early...
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Relationship
The engagement from Oracle Health lately has been amazing.
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Loyalty
Oracle Health’s plan is to migrate HealtheEDW over to Oracle Cloud Infrastructure, and that hasn't...
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Loyalty
We are keeping HealtheEDW, but we are also supplementing it with another solution. One of the issues...
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Product
A lot of the barrier to achieving outcomes is tied to attribution files and the data that Oracle...
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Product
The biggest strength of HealtheAnalytics is the ability to create our own dashboards or change the...
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Relationship, Operations
The proactivity of the service is sometimes good but sometimes not so good. When the vendor does...
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Relationship
My business representative is so amazing. I am so highly satisfied because of that person’s...
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Loyalty
The patient management is keeping this product at my organization. Oracle Health has a lot of...
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Loyalty, Relationship
I want the vendor to deliver an AI-supported EMR. Moving to AI-controlled EMRs is futuristically...
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Operations
Training could probably use a bit of work. What I would like to see changed with training is the...
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Loyalty
HealtheAnalytics has been a stale product for a couple of years now while Oracle Health has been...
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Culture, Relationship
Oracle Health terminated a former Cerner contract with a company and didn't tell anybody, so some...
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Relationship
The communication has been very poor. I'm not sure Oracle Health understands all the nuances of...
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Loyalty
Oracle Health is behind, but they are trying to catch up. For example, they started on condition...
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Loyalty
HealtheEDW Advanced is the database behind HealtheAnalytics. Because Oracle Health bought Cerner, we...
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Product
I would buy the HealtheEDW Advanced solution again. There is still some amazing data. We would like...
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Relationship
Oracle Health is not proactive. We are the ones telling them that there are issues. So for the most...
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Loyalty
Oracle Health is delivering new technology but not in this version; the new technology is going to...
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Operations
We developed our own training for HealtheAnalytics. Initially, Oracle Health provided us with...
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