Cerner Suite Commentary
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Subject Expert
Coray Tate
VP of Engagement
Commentary Summary
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User Commentary
Operations
Cerner doesn't offer ongoing training. Training would absolutely be beneficial, especially since we...
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Product
Cerner Patient Accounting struggles to integrate with other vendors' systems. We have our...
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Product
On the claim side of Cerner Patient Accounting, the system's design is pretty good. It is user...
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Product
With Cerner Patient Accounting, we have had to train ourselves on so many things. That has been...
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Relationship
For Cerner, when we need something to get done, updated, or changed, the vendor will call it a...
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Relationship
The only time I saw Cerner come to talk to us about our needs since I have been at my organization,...
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Operations
Organizations considering Cerner Patient Accounting need to make sure that their explanations of...
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Relationship
We have a lot of issues that have been outstanding for a very long time that Oracle Health hasn't...
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Loyalty
Oracle Health is getting ready to come up with a new product that we are going to be transitioning...
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Relationship
The vendor is getting fast in terms of support and stuff like that. They are moving faster on...
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Operations
To improve, the vendor needs to make sure their staff has knowledge of the actual healthcare...
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Operations
We are going through an uplift right now. It is basically a big optimization, and it has been great....
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Culture, Value
Things have gotten more expensive with how Oracle Health has taken over, and that may just be a sign...
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Operations, Product
The product is easy to use. We can take a new user, and it doesn't take them a long time to get...
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Relationship
The vendor needs to work on support. Some of it has been offloaded overseas, and that makes things...
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Loyalty, Product
Sometimes organizations don't know what they don't know from other companies, but we have had...
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Product
One of the product’s biggest strengths is reliability. Each time we have an update or maintenance,...
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Culture
With Oracle Health, every opportunity is a sale opportunity. They will promote certain aspects,...
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Product
Cerner's product was engineered and developed for an acute space, not an ambulatory space, and the...
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Relationship
Our state has some legislation regarding certain things we are required to document in our EHR, but...
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Relationship
Oracle Health is not consistent in delivering what they have promised to deliver. They are very slow...
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Operations, Product
The product has a lot of information. The vendor tracks everything. Their audit trail construction...
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Loyalty, Product
The searchability from a user's perspective isn't there. We just have to know where things are to...
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Loyalty, Product
The next phase of what we are trying to do is make more of our third-party connectivity in real time...
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Loyalty, Relationship
We have made requests, but we are giving the vendor a year because they are in transition to Oracle...
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Product
We are in the cloud. We are part of a shared space up there, so a lot of the upgrades are for other...
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Relationship, Operations
The transition from Cerner to Oracle Health has been really rocky, and I knew that the organization...
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Loyalty
We partly moved to another platform because an application that Cerner had just wasn’t up to what we...
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Loyalty
Another organization isn't going to be able to host us for much longer, so we will have to switch to...
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Relationship, Operations
In terms of support, Oracle Health's service hasn't been the best or most knowledgeable when trying...
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Culture
I have invoices that are years old that I cannot get anybody at Oracle Health to rectify because...
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Loyalty, Relationship
Ever since Cerner announced that they were going to go through an acquisition, they put everything...
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Product
Oracle Health Patient Portal really lacks functionality. We actually have been using a third party...
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Product
The biggest area that would be my biggest complaint with Oracle Health is what they lack in...
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Product
I think Oracle Health's clinically driven revenue cycle is very frustrating from a coder's...
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Relationship, Operations
During the acquisition where Oracle Health was purchasing Cerner, we lost a lot of the staff that...
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Loyalty
We had a multitude of different systems across different platforms that we narrowed down into one...
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Loyalty
I would like to see Millennium PowerChart's slow road map improved. We are in the process of moving...
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Loyalty, Value
If I were talking to a smaller hospital system that was looking to use something cheap and if they...
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Value
Our run rate on Millennium PowerChart is probably close to what our run rate would be on other...
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Relationship, Product
It isn’t like Oracle Health doesn’t mean well, but really moving the needle in healthcare takes a...
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Loyalty, Product
We have talked with Oracle Health about their vision. We have looked at their planned portfolio of...
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Product
The biggest burden that clinicians have is the clinical documentation burden. So the digital...
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Loyalty, Relationship
Oracle Health has gotten worse over the past few months because it is not clear who is in the...
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Value
The product is not very difficult to use for patients. It is not exceptional, but it is fine. For...
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Product
One thing that I hear from our behavioral science folks is that they like the system. They initially...
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Relationship
Oracle Health's support has been very strong for our go-lives. I think that the vendor has been very...
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Value
Increasingly, our answer to whether Oracle Health delivers new technology that meets our needs is a...
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Loyalty, Relationship, Product
My sense of Inpatient Behavioral Health is that Oracle Health is starting to figure things out. They...
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Culture, Value
Oracle Health keeps all of their promises on the inpatient side. I feel less nickel-and-dimed with...
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Loyalty, Product
We heard in our survey results that different products don't talk to each other, including...
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Product
As a whole product, I think Millennium PowerChart is at a strong, high rating for the functionality...
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Loyalty, Relationship
I have seen a lot more executive involvement from the vendor than I used to. I think the vendor...
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Loyalty, Product
If I were in the market for a new ambulatory EMR today, I would still have Oracle Health at the top...
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Loyalty, Operations
In terms of training, Oracle Health is probably still in that middle range because we are still...
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Operations, Product
Part of the product's lower ease of use is self-imposed. We have not taught our clinicians some of...
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Relationship
Oracle Health's support is getting better. Instead of having a dedicated support team with servers...
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Culture, Value
Oracle Health is increasingly keeping their promises on the ambulatory side. That is an Oracle...
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Loyalty, Product
Generally, the views, templates, orders, and preference lists are less HTML based and more difficult...
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Loyalty, Product
We have the system really well tooled for a certain area, and there will be a bit of a step back...
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Relationship, Product
Oracle Health doesn’t keep promises to perform required upgrades at the home-based city level to...
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Product
The worst things in Oracle Health's system are ambulatory scheduling efficiencies, interoperability...
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Operations, Value
With the system, we have improved the physician and nurse experience by targeting individualized...
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Relationship, Product
Oracle Health supports our integration goals. However, we don't use a lot of the things that they...
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Relationship
Executive involvement is one area where Oracle Health has been good for us. We have had a good...
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Relationship
When we were going to make a change with Oracle Health, they didn't have the functionalities...
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Loyalty
We are moving away from Millennium PowerChart. We have struggled with Cerner for years as we have...
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Loyalty
Because of the acquisition of Cerner, Oracle Health is going more heavily into technology. They want...
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Loyalty
The presentation of Oracle Health’s road map is nice, and the communication is fine, but I’m...
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Relationship, Value
For anything that has to go internally to Cerner for a response, we are constantly asking whether we...
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Culture, Operations
If I were talking to someone considering going with Cerner Patient Accounting, I would tell them not...
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Relationship
We have some issues with Cerner, but they are the same old thing. Cerner kept pushing for this...
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Loyalty, Product
I know that Epic is the big contender with Cerner. I have only seen Epic's system a little, and I...
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Relationship, Product
Cerner innovates, although I haven't seen any major things lately. I know they have done a couple of...
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Relationship
Oracle Health's executive involvement has been middle of the road.
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Loyalty
With the transition to Oracle Health, there is a tremendous amount of talent, much bigger than...
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Loyalty, Product
I think Millennium PowerChart is a very typical solution. It is fine, but there is definitely a lot...
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Product
The biggest strength of HealtheIntent is direct access to query the data ourselves. It is very...
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Relationship, Product
The analytics are not as user friendly and not as intuitive as we would like when it comes to the...
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Operations
To improve the implementation process for upgrades, Oracle Health could have more communication and...
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Relationship, Operations
Oracle Health supports us well in upgrades. They do preparation work with us. In our last upgrade,...
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Loyalty
We are leaving Millennium PowerChart because our new leaders like a different vendor. Also, things...
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Relationship
When we log tickets, it sometimes takes longer for Oracle Health to understand what we are saying...
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Product
Cerner's laboratory solution is integrated nicely and smoothly with Millennial PowerChart, and there...
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Operations, Product
We get a lot of upgrades. The vendor tends to want to fix something and then breaks every other...
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Product
Currently, the providers seem to be able to maneuver the product pretty well. It is set up okay, and...
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Product
I wouldn’t buy the product again. If someone is a back-end pencil pusher, the system is fumbly and...
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Operations
The providers need a little more training on how to use some of the things, how to correct things,...
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Product
There are features that Oracle Health talks about that don't work in Millennium PowerChart. AI is...
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Relationship, Product
We are able to get to Oracle Health’s executives. That is good, but we are not seeing movement in...
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Loyalty, Product
Oracle Health has done a better job recently of communicating their vision and where they are going....
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Relationship
Oracle Health shared their road map about what was already GA and what is coming, and they did...
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Product
In our markets, we need to get our clinical teams on the same record for acute care and ambulatory,...
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Relationship
We have had a very good hosting experience in Cerner's remote-hosted option, and we just don't want...
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Relationship, Product
Oracle Health has great engineers. The vendor needs to ensure they engage their customers like us in...
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Loyalty, Product
Oracle Health supports things from a behavioral health integration perspective. From a standalone...
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Relationship
The vendor really has to make sure they don't mess up anything from a business relationship...
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Relationship
Oracle Health’s support was one of the first things that deteriorated, but it has improved. Their...
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Product
I need to see Oracle Health deliver on four priorities from a product perspective. First is the...
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Loyalty
Oracle Health is delivering what they started to articulate they were going to deliver last year. We...
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Culture, Product, Value
There are so many promises out there right now on the priorities we have. Our contracts don't let...
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Relationship, Product
We use a third-party managed services vendor for Oracle Health application management services, and...
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Loyalty, Relationship, Product
Oracle Health has communicated their vision for the future well. In terms of our priorities, the...
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Relationship
An executive at Oracle Health left, and it is unclear whether the new executive is going to be an...
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Loyalty, Relationship
Balancing the fact Oracle Health is making progress on these road maps, it is still difficult to get...
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Operations, Value
If we want to do anything with Cerner that integrates, they charge us for that integration. So we...
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Loyalty
A company is only as good as their weakest link, and the problem with Cerner right now is Cerner...
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Relationship, Value
Cerner is legendary for nickel-and-diming; it is their middle name. If it sounds like we have a...
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Culture, Product, Value
Cerner is a good marketing company, but the product doesn't live up to the marketing. Cerner Patient...
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Product
Millennium PowerChart is a great clinical product. It has good coverage. The recent upgrades from...
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Operations, Product
Millennium PowerChart is not intuitive. Even though it has been around forever, it still takes quite...
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Loyalty, Relationship
At this point, continuing with Cerner was not a good deal for the hospital versus going to another...
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Relationship
Oracle Health has some room for improvement when it comes to troubleshooting and resolving issues...
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Loyalty, Relationship, Product
There are changes coming to the system's interface and to Cerner, but those changes have been...
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Loyalty, Product
Oracle Health's delivery of code has improved. We just did an upgrade, and that upgrade was...
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Operations, Product
PowerChart Ambulatory is hard for our ambulatory physicians to learn to use. We have spent many...
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Relationship, Operations, Product
The legacy Cerner approach was not to do everything. Cerner wasn't like Epic, who had a product for...
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Loyalty, Relationship, Product
The vendor's CDA things aren't exciting. Epic has much bigger partnerships there, and they are doing...
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Product
Our care providers and consumers who use Oracle Health's platforms say that those platforms aren't...
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Relationship
The things we need from Cerner aren't very different this year than they have been in years past. We...
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Loyalty, Relationship
Oracle Health's vision is all high-level puffery. I love their focus on interoperability, open APIs,...
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Relationship
Oracle Health is trying to cling to us with a white-knuckle hold. They are meeting with our senior...
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Loyalty
Over the next year, I think that Oracle Health will keep up their death spiral. They keep falling...
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Relationship
Oracle Health needs to listen to us and understand what our problems are. The vendor has lost so...
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Product
Millennium PowerChart is really good. We are able to build out new things to support our regulatory...
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Relationship
I have spent some time with a fair number of other Cerner clients recently, and it sure would be...
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Loyalty, Product
Oracle Health has talked about the bedside and the back room, and they have all the capability for...
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Product
We get generic complaints about PowerChart Ambulatory being too complicated.
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Relationship
There are a handful of folks at Oracle Health who, if we talk to them, are very helpful. But as a...
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Culture
There is a lot of stuff in the pipeline from Oracle Health, but we have seen very little so far. I'm...
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Relationship, Operations
The vendor's implementation services could be better because they have had some pretty high staffing...
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Product
The integration could be better, and that is primarily because we are the ones who have done a lot...
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Loyalty, Value
We were considering moving to Epic, but we decided to stay with Cerner because of finances and the...
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Loyalty, Product
The product is stable and reliable. It isn't as feature rich or user friendly as it could be. We...
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Operations
For others who are looking into Millennium PowerChart, my advice would be to make sure they pay...
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Loyalty
Oracle Health is doing better this year at delivering new technology than they have in the past....
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Loyalty
The vendor's ability to drive tangible outcomes will rate middle of the road until Cerner makes the...
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Value
Cerner does charge for every little thing. They may have functionality with one of their preferred...
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Product
We struggle a bit more than others because we took what another organization had initially. If we...
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Culture
Oracle Health has struggled with staffing. We use their support services. We have been on the system...
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Relationship
The people we work with at Oracle Health have to take a lot back to their leadership, but I really...
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Relationship
Oracle Health has done well with keeping all their promises. Even though I have said I would not go...
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Product
The product is easy to use. All of our information can be right there with just a few clicks of a...
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Operations, Product
It takes a while to learn to use the product because there is a lot to learn. There is a lot of...
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Relationship
Unfortunately, Oracle Health is a little more difficult to work with. Oracle Health does charge for...
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Culture, Operations, Product
Luckily, I'm not involved in the system's upgrades, but I always hear from the IT team about them....
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Product
I like Millennium PowerChart, but sometimes it is too clinical based, and coding is not always...
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Product
The ball has really dropped with CommunityWorks Clinical Suite. We are not receiving updates and...
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Value
Anytime we want something, it comes at a significant fee. Any of our expectations of things that...
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Loyalty
We will not be continuing to use Oracle Health's service.
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Relationship
Initially, we struggled with putting in tickets to have something changed or updated in...
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Product
I would love the product to have some integrated AI tools, and currently, there are pretty much...
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Operations
Even though we have been a long-standing client, we learned a lot of new things from the vendor's...
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Product
Overall, our experience with HealtheIntent has been great. I love the platform. Even though we have...
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Product
Someone considering EHR Nursing Mobility should really take in what the system has. Also, especially...
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Relationship
When Oracle Health bought Cerner, I thought that it might improve proactivity, but I don't feel like...
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Relationship
Oracle Health needs to be aware of things that are going to break and issues that are going to...
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Product
Pulling reports in the system is a pretty simple process. I haven't had any issues with that.
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Value
We pay for extra oversight in some areas, so we do get advanced notice on some problems.
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Loyalty
Why we are moving away from the solution has a lot to do with the vendor's instability and the whole...
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Product
Oracle Health Patient Portal is very good. It is difficult to give the vendor bad marks on the...
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Product
Oracle Health’s upgrades really don't come with much new feature functionality. I don’t see much new...
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Relationship
I have complaints about ongoing support and responsiveness since Oracle Health purchased Cerner....
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Operations
We have done a few recent upgrades for Millennium PowerChart. Oracle Health was available for the...
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Operations, Product
When Oracle Health built their system, they didn't put it in the cloud, and that caused slowness....
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Relationship
I don't think Oracle Health has been very proactive about a lot of things. There are things that we...
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Culture, Value
Oracle Health is trying to make money, like a lot of organizations, and I don't think that our...
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Product, Value
Oracle Health has outcomes that they want to meet. Those outcomes are tangible. The vendor wants to...
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Culture
For Oracle Health, it is hard because there are different projects. Some are okay, and others are...
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Loyalty, Relationship, Product
Oracle Health has done a lot in the support realm. They added an app within the patient chart so...
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Loyalty, Relationship
With Oracle Health, we have a very responsive team that works with us closely to make sure we have...
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Product
The actual integration in Millennium PowerChart is good; the only issue is the lag time. We can do...
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Relationship
Oracle Health does a lot of email notification overload. When new things, which they call flashes,...
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Relationship, Product
Because we are in a shared domain, Oracle can make some changes that facilities request, but other...
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Relationship, Operations
Oracle Health has learning journeys, which are Adobe Captivate–type things. Oracle Health doesn't...
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Loyalty, Relationship, Operations, Product
Due to improvements that another vendor has made as well as changes within Oracle Health, it would...
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Operations, Product
We have a couple of new x-ray tests or lab tests that nobody in the domain has asked for yet, and...
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Loyalty, Relationship
The vendor's website has changed as they are transitioning, and that makes sense. Oracle Health is...
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Product
The vendor has put unified reporting and analytics on the back burner, but they keep touting this...
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Loyalty, Product
Previously, I had people who knew what to do with the solution, and they just needed the tools to...
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Relationship
Oracle Health made a drastic change last year. There used to be an SSO assigned to each account, and...
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Relationship, Product
Oracle Health has done a couple of things over the last year that have been positive. They can...
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Product
Millennium PowerChart does what it needs to do. It gets the job done; I'll put it that way. I don't...
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Product
Some of Millennium PowerChart’s reporting is nonexistent or hard to get to. The product could be...
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Product
The Millennium PowerChart system is large, and it is missing many things, and part of that is due to...
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Relationship
Our Oracle Health application management services person will let us know anytime they have an issue...
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Culture, Operations
One shortcoming of Millennium PowerChart is that the salespeople are not very aware of what the...
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Product
I don't know that I would recommend the Millennium PowerChart system. I like its flexibility, and...
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Relationship
Support for the Millennium PowerChart solution is typically handled through the application...
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Operations, Product
Millennium PowerChart requires substantial training. The system does have some newer things, like...
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Relationship, Product
We had delays that lasted a few months during a recent Millennium PowerChart upgrade. When we went...
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Loyalty, Relationship
In the past, I was more optimistic with Millennium PowerChart, but I don't have any optimism that...
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Culture, Value
With Millennium PowerChart, there are plenty of freebies. For example, we can download packages and...
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Loyalty, Relationship
Oracle Health has stalled providing new technology for the Millennium PowerChart system. We hear...
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Relationship
When we need support from Cerner, we have to jump through a lot of hoops to get things going....
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Relationship, Product
Cerner actually does a pretty good job with interoperability, but there are also some things lacking...
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Relationship, Product
Maybe Cerner doesn't have a full understanding of our current Cerner environment. People can tweak...
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Product
With Cerner, one of our big pain points is all the manual interventions we have primarily for our...
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Loyalty, Product
We have been making updates to the system, and things have been bumpy but good. There are lots of...
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Relationship, Operations
Cerner never keeps development timelines, implements things on time, or resolves concerns they...
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Loyalty, Relationship
Oracle Health is going through their big transition from Cerner to Oracle Health. With that...
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Loyalty
The Cerner product is like an Android product in that we can get full access and we can do whatever...
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Loyalty
I feel like Cerner is pulling back. It will be interesting to see whether Oracle Health really...
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Loyalty
It would be helpful if Oracle Health were to keep some of their promises about things that are...
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Culture, Operations, Product
Our financial system is a mess. We have a lot of issues with the vendor's billing rules and claims...
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Product
Oracle Health is doing really well with integrations and interoperability.
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Operations
Some of the implementation challenges with Oracle Health include not following through and not...
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Product
We like Millennium PowerChart because of its flexibility, ability to customize workflows, and...
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Product
The registration and the clinical portions of Millennium PowerChart are fine. But sometimes charges...
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Value
For the amount of money we pay to Oracle Health yearly, we don’t feel as though we should have to...
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Relationship
Almost everything is based on a ticket system for Oracle Health’s customer support, and that is...
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Product, Value
It is nice that the system provides an integrated mobile platform that our nurses can interact with....
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Product
Our problem with the solution is that Oracle Health can't seem to get the system's medication...
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Relationship
On the Oracle Health side, the vendor's support has been spotty and delayed over the past year....
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Loyalty, Relationship
Oracle Health likes to make a lot of promises, and they haven't ever been able to keep many of those...
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Relationship
We haven’t seen any huge changes with the product itself or in working with Oracle Health in the...
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Loyalty
I don't see us moving away from Oracle Health. There are not really a lot of options that offer as...
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Culture, Value
Oracle Health charges for every little thing. Their pricing went up and has been a lot higher since...
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Relationship
We have one main executive that we deal with, and they try really hard. But they just don't get very...
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Relationship
If the consultants working at Oracle Health actually knew about the product, that would be very...
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Relationship
Fortunately, for the EHR Nursing Mobility tool, we haven't needed a whole lot of support from Oracle...
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Operations, Product
The EHR Nursing Mobility tool is not complex, so missing training opportunities is a choice, not a...
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Culture, Product
What Oracle Health gave us with EHR Nursing Mobility is very bare bones, and there are a couple of...
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Loyalty, Product
The EHR Nursing Mobility tool has been very helpful. It is easy to use, and giving providers that...
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Operations, Product
We just had nothing but problems with the Oracle Health implementation. The problem with...
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Culture, Value
Cerner was supposed to get things done and fixed, and I don't know whether it was just because of...
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Culture, Relationship
When it comes to keeping promises, Oracle Health will say that they are going to make a certain...
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Relationship, Value
Oracle Health charges for little things more than one of our other vendors does. I have had worse...
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Operations
The vendor's updates haven't been bad, but we purposely didn't have Oracle Health do our initial training....
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Product
I would share with a peer that Oracle Health has a lot of work to do. Users could make their patient...
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Relationship, Product
CommunityWorks Clinical Suite doesn't have certain robust things that every hospital needs, like the...
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Product
One of the system's weaknesses is that there are so many different perspectives in it. A physician...
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Culture, Relationship
Oracle Health doesn't always keep their promises. They will say that they can do something, and then...
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Operations, Product
We have had the system for several years, and we becoming familiar with it and how to manage it. We...
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Product
There is a lot of information in the system, and if we are not careful, we can create problems for...
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Operations, Value
I don't know whether Oracle Health ever tries to avoid charging for things. They are always willing...
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Relationship
The Cerner folks trip over themselves sometimes and say Cerner when they mean to say Oracle Health....
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Loyalty, Product
The vendor is working on updating the platform and merging things into one system. Right now, they...
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