Cerner Suite Commentary

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Oftentimes, if we submit a ticket to Oracle Health's support, the normal processing and just getting...

We do have a number of individuals at Oracle Health who can help us escalate things, and we get word...

When we went live with a new feature for Foundation EHR a few years ago, the maintenance training on...

One of the best things about Foundation EHR is that it is very customizable. We have worked on many...

Since Oracle Health took over, we've definitely seen a downslide on the system. I like Cerner; I...

We have people assigned to us from Oracle Health, and they change their titles all the time. The...

Oracle Health has some good training information, but it's hard to get to it, and sometimes it's...

Oracle Health's system is very click heavy. I know there's a ton of information that we have to...

Because Oracle Health is worldwide and so big, they're definitely on the cutting edge, moving...

There has been a lack of communication from Oracle Health's support team. Some of my service...

The reporting is awful in Foundation Ambulatory EHR. Some of the integrations are challenging,...

Oracle Health's support is awkward and challenging. We might get a great person one time who does...

I really like Clinical AI Agent for notes in Foundation Ambulatory EHR. The providers are absolutely...

Oracle Health takes care of us. They charge us a lot of money. Foundation Ambulatory EHR is, of...

Oracle Health will do what we need them to do. I absolutely would go with Oracle Health again. Other...

Foundation Ambulatory EHR is very, very user friendly. The clinicians like it, and the nursing staff...

Foundation Ambulatory EHR meets all of our needs. Sometimes it's kind of painful to get the solution...

Partnering with us to optimize our communication strategy is not on Oracle Health's priority list,...

I would tell others to run from Foundation Ambulatory EHR like it's on fire. We've had significant...

The biggest challenge we faced is that, despite the explosive development of AI tools, the cloud,...

We've received no training support from Oracle Health at all.

I want Oracle Health to implement things faster. I want them to be realistic and tell us the truth....

I do like the fact that EHR Nursing Mobility has several integration opportunities. We haven't taken...

Oracle Health’s training is pretty bare minimum. We do all of our actual end-user training, but they...

I don't know that Oracle Health is really working with us on anything. We are taking their solution...

Oracle Health's support has gotten better. They're working on it.

I'm currently working on the formulary that should have been set up at the beginning to get the...

I would like Oracle Health's third-party products to actually work better with us instead of us...

I like the ability to go in, troubleshoot, and then update as needed. But I don't like how we have a...

There are a lot of moving parts, and we don't have everything. We don't have the base built yet...

Oracle Health is really working on improvements. They are moving us slowly over to a better...

When we did the training, what Oracle Health chose for us was probably not in the best order, nor...

Whether we would buy CommunityWorks Clinical Suite again depends on whether we could afford...

What's going well with CommunityWorks Clinical Suite is that as we get better training and find the...

When we submit tickets for something that isn't working right, it's not necessarily that the system...

Oracle Health's support takes an incredibly long time. For example, I put in a service request a few...

Oracle Health needs better follow-up after the go-live. There should be a best-practice follow-up a...

Oracle Health is promising AI agents for CommunityWorks Financials, but we've yet to see those....

We have a lot of problems with nurses' documentation where people do things differently than how...

Over the last several months, we have had multiple issues with Oracle Health's faxing functionality....

Our contact people and whoever is managing our account have been very unreliable. I think our...

I'd like better visibility of different users in CommunityWorks Financials. The interfaces aren't...

When Oracle Health does upgrades for CommunityWorks Financials, sometimes they'll present them to...

CommunityWorks Financials does exactly what it's supposed to do. I think Oracle Health knows its...

CommunityWorks Financials is very expensive, but it's also significantly less than Epic's solution,...

I've worked in Epic's system, so I understand that it's the Cadillac version. One thing I'd really...

I do feel like Oracle Health is trying to incorporate a lot of AI into their EMRs so that we can be...

The experience with the acute EHR is an overall good experience for our nurses. Everything is right...

I feel like Oracle Health does communicate quite a bit with the change cycles. Sometimes I don't...

Training is okay. On the other hand, it is very hit or miss in terms of how quickly the support...

We are signed up to transition to the new EHR that Oracle Health has coming out. I like how they are...

Overall, the ambulatory EHR is good. We can see all of the data and who entered it, and everything...

When it comes to Oracle Health's vision, I was a little more optimistic until Oracle Health decided...

Oracle Health nickel-and-dimes us to death. When we have an audit, they tell us that we don't have a...

When we talk to other hospitals that have more autonomy, most people have switched from Oracle...

Our legacy system was built around workflows, but we're adopting an Oracle Health system that was...

Oracle Health’s support is through a ticketing system, and we usually get an email response. If the...

The initial implementation with Oracle Health did not go well. We are a large healthcare system with...

One of the big things we need in Foundation Ambulatory EHR is to be able to print from the chart or...

Notifications would be a big thing that Oracle Health could improve, as well as the ease of finding...

Training with Oracle Health is a double-edged sword. It’s good, but it is extremely expensive. It...

I think the upgrades to Foundation Ambulatory EHR run pretty smoothly. We've done enough of them...

Oracle Health needs to get better at their referral management process because it is extremely poor....

I think the partnership when we were first implementing Foundation EHR needed to be a lot stronger....

I would recommend Foundation EHR with a caveat. I would do things differently than how we did them....

Oracle Health wants to sell us products to solve our problems and not really help us with what's current....

I like Oracle Health's vision. From everything that I understand about Oracle Health, I think that...

When it comes to Oracle Health delivering a solid patient accounting system, this is probably...

For the reasons that I went to the system, I would buy Cerner Patient Accounting again because I was...

I've heard a lot about development and innovation, but I haven't seen stuff coming out in droves yet....

I haven't heard a lot of good things about the support from my business office. I haven't had enough...

A historical problem that Oracle Health has had is that the invoicing that we get is just opaque....

We have to pay for Oracle Health’s training. When we pay for it and they provide it, it's pretty...

There are items in the solution that impact physicians every day when they're working in the EHR....

Oracle Health has a vision for their solution, but I haven't seen it come to fruition yet. If I had...

If I were choosing an EHR vendor today, I would not go with Oracle Health. I would go with Epic...

Oracle Health's solutions certainly seem to cost less than Epic's do, but I'm sure Oracle Health is...

Oracle Health’s support is slow. Their support people respond fairly quickly with nothing, and then...

Oracle Health has essentially abandoned pediatrics. They've abandoned physicians. Their support...

Our upgrade with Oracle Health didn't go well. To this day, we are still having issues. The problems...

Oracle Health was able to customize the product based on our facility's needs and other facilities...

Honestly, PM systems are all about the same. As long as we're able to send claims in a timely manner...

The traditional EHR model, especially from a pricing standpoint, may not work going forward because...

I like the quality of Foundation Ambulatory EHR because healthcare and the EHR landscape are...

Since Oracle Health acquired Cerner, I think the vision has changed in a good way. Cerner was a...

Ever since Cerner was acquired by Oracle Health, they have had a lot of contracting difficulties,...

Oracle Health’s training for their EHR is terrible. The training is expensive, and they don't often...

Oracle Health is at an inflection point. Their new clinical AI agent is spectacular. We trialed...

Oracle Health is getting better at support. They have had a larger emphasis on their customer...

There are things that Oracle Health should have in their EHR that they don't have. For example, I...

Oracle Health has a strong vision, but they have yet to prove that they consistently deliver on that...

Two years ago, I would have said that I wouldn’t go with Oracle Health again if I were going to...

I feel like Oracle Health's costs are too high. We wanted to implement a new reminder system, but it...

One thing that is kind of an issue for us on the PM side is that we use Oracle Health Practice...

If I had to make the choice, I would buy Oracle Health Practice Management again because I haven't...

I do feel like there are times when Oracle Health is very responsive and other times when they're...

I don't feel like there's been much training since we went live. When we started going live with the...

The one thing that I do really like about PowerChart Ambulatory is that we share systems with the...

My issue with PowerChart Ambulatory would be that we're on a shared domain, so anything that we want...

I probably wouldn't go with CommunityWorks Clinical Suite again if it were up to me. There are just...

We just upgraded a feature in CommunityWorks Clinical Suite, and originally, Oracle Health wanted a...

Oracle Health does provide a regular update on what changes have been made, and they do have some...

I wouldn’t recommend CommunityWorks Clinical Suite because there have just been so many things that...

I have a little pain point with Oracle Health’s support people right now; sometimes they are...

We have been pioneers with Oracle Health and have really driven a lot of changes, and they have been...

For part of the model recommendations, I've personally asked many times whether Oracle Health could...

Since the vendor switched to Oracle Health, they've changed their processes and how they do things,...

With CommunityWorks Clinical Suite, there are a lot of limitations when it comes to solutions...

Oracle Health has moved away from customer preferences. When we first joined CommunityWorks Clinical...

Our account executive is supposed to assist us with contracts, but they are pretty much nonexistent....

For CommunityWorks Clinical Suite clients, Oracle Health manages all the technical aspects of the...

Instead of fixing the issues with the current EHR, the vendor is building an entirely new EHR that...

Oracle Health Practice Management meets our needs and has the workflows we need. It is the newer...

I'm very optimistic about where Oracle Health is going. I know we always hear about Epic, but that...

Oracle Health is transparent. The transition from Cerner to Oracle Health created some invoicing...

We don't have a lot of issues with Oracle Health Practice Management. Oracle Health is leading right...

We have challenges here and there with Oracle Health, but the innovation with the ambulatory care...

The AI capabilities coming from Oracle Health have impressed me. They are not only developing AI...

One of our biggest expenses is the EHR, but that is true for any organization. We just went through...

Oracle Health is getting end-user input. I don't think Cerner did that; they had a lot of middle...

We love the one-chart concept in PowerChart Ambulatory. Oracle Health provides both an acute care...

We have a reimbursement program. When individuals leave the system, they leave with their...

Oracle Health does provide a road map, and they tell us what's coming, so we're not surprised. They...

Even when they were Cerner, I never thought the vendor was fair and transparent with charges. It's...

We do our own training for PowerChart Ambulatory. The way we get training from Oracle Health is...

We have a lot of regulatory requirements. Right now, the system is flexible. We can change how it's...

Oracle Health's support is pretty good. It's gone downhill since Oracle took Cerner over. When the...

When we initially moved into the Cerner space, we were more focused on the inpatient side. At that...

If what Oracle Health claims they are going to do with PowerChart Ambulatory actually comes to...

A lot of the people at Oracle Health who I was really confident in were smart, knowledgeable people...

From a physician standpoint, the gaps in PowerChart Ambulatory are different than they are from...

I actually feel really bad for Oracle Health's people because there were a number of people that we...

Oracle Health has not always really worked to solve our problems. More often, they try to sell us...

PowerChart Ambulatory is probably less cost-effective for us because it doesn’t really facilitate a...

Oracle Health has supported a lot of electronic solutions over the years, and they’ve gotten by with...

Some of our people spoke with Oracle Health representatives, and they seemed somewhat pessimistic...

There is a fair amount of overadvertising by Oracle Health regarding what is currently available in...

Oracle Health has pretty much given up the academic space. A lot of the academic organizations that...

The PowerNote build courses for Millennium PowerChart were actually very good and very helpful when...

Oracle Health’s original support was much better than it is now. Over time, we have found that we...

Oracle Health is at the beginning of the configuration process for Millennium PowerChart, and based...

One of the biggest issues with Oracle Health is that their infusion suite is slow, so sometimes...

There are some surprises with charges from Oracle Health. It always seems like when we purchase a...

What I always tell people about Oracle Health's system is that the information is there somewhere if...

I wouldn’t buy Millennium PowerChart again because it doesn’t have the functionality and...

My biggest issue with Oracle Health is that sometimes they have some really great solutions, but...

Oracle Health is pretty responsive. Millennium PowerChart has been satisfactory, and over the years,...

The Millennium PowerChart training is done by us. Oracle Health doesn’t come in and actively train...

Our previous owner didn’t buy the Mercedes version of Millennium PowerChart. They bought the basic...

The main thing about PowerChart Ambulatory EHR/PM is that it is not MIPS friendly, and that is a...

PowerChart Ambulatory EHR/PM is very messy and clunky because it’s not cloud based. The system has a...

With training, Oracle Health is so big that when we ask a very specific question, we might have to...

We are having an ongoing disagreement over some charges with Oracle Health, but they aren't giving...

Oracle Health is focusing on moving away from Cerner and rolling out their new Oracle Health...

Oracle Health keeps adding functionality. I can see all the work that they have been pushing out,...

I would really have to know the needs of an organization specifically to know whether to recommend...

In CommunityWorks Clinical Suite, if patients have an advance directive on file, there is a link...

Oracle Health’s training is okay. It is basically a series of links that give really basic...

Oracle Health sells the product as though they are going to do all the supporting. But it takes more...

Oracle Health is generally too slow with support. There are certainly notable exceptions. When we...

CommunityWorks Clinical Suite is far from the worst. I have heard from folks who have a full...

We looked at other systems, but they were more expensive than CommunityWorks Clinical Suite. With...

We end up having to implement a lot of bolt-on solutions and partner with third-party vendors...

Whenever we need help from Oracle Health, unless it is a critical care issue, they tell us to submit...

Oracle Health has not really innovated with most of PowerChart Ambulatory. They have come out with...

We end up having to design our own in-house training for PowerChart Ambulatory because the...

We have had PowerChart Ambulatory for a long time, and it is a challenging system to work with. I...

PowerChart Ambulatory is better than when we had paper charts, so it is an improvement from that...

I've used Epic before, and I think Epic has a more seamless, user-friendly application than...

I just don't feel like Oracle Health has any good training material anywhere.

Oracle Health was involved in our training in the beginning, but when they do upgrades, they provide...

Millennium PowerChart has been well received by our providers, and it seems to be responsive to the...

It can sometimes take an extended period of time to get a response about a service ticket from...

With training, Oracle Health leaves a lot to the organization to decipher what the large changes are...

We got a very small view into Oracle Health’s Clinical AI Agent product. We did a demo with them,...

I would not recommend Millennium PowerChart, because it's a platform that Oracle Health is not...

Following the Oracle Health model provides a strong framework for how the system should be built and...

The number-one thing Oracle Health needs to do better is make all their applications work together....

Oracle Health doesn’t train in a way that the average user can understand, and it often requires...

In PowerChart Ambulatory, there are certain areas, particularly diagnostic scheduling, message...

Recently, Oracle Health has done an outstanding job of living up to their obligations. Prior to...

Oracle Health needs to stop offshoring everything as a first step. I don’t have confidence in the...

I feel like we are not a priority. Our market share is not a priority, and I think Oracle Health...

Oracle Health is planning on replacing their core EMR, and because of that, the software will...

Cerner Patient Accounting is working pretty well for us, so it's a shame that we're having issues...

Oracle Health has made an absolute disaster out of their invoicing and tracking system. They only...

A lot of the training from Oracle Health relies on an annual summit, and there aren’t many online...

In the beginning, Oracle Health was on-site and tried to help us, but the solution is so hospital...

Millennium PowerChart is very complex. Unless someone understands the system, it's difficult,...

With Millennium PowerChart, the customizations we require aren’t possible for them to make. Even...

Millennium PowerChart’s interoperability with Soarian Financials is not great. We have to go back...

One of the perks of Millennium PowerChart is that we can see information district-wide. If I’m...

I don’t feel like Oracle Health provides enough training information, and it’s hard to tell whether...

We don’t always get the right resources initially, and we often need to request a meeting instead of...

From my experience, when we're trying to get estimates for a project from Oracle Health, they aren't...

It looks like Oracle Health is working on some stuff that we will hopefully be able to see and...

Millennium PowerChart works. We're able to do what we need to do. But I wouldn't say I particularly...

I remember that, before we switched over to Millennium PowerChart, we had a few hours of training...

Cerner Patient Accounting makes things very difficult from a charge capture and revenue cycle...

Oracle Health’s direction is unclear. Their strategic road map is muddy, and while there is an...

For a while, Oracle Health was really pushing RevElate within Cerner Patient Accounting. Now, Oracle...

Cerner Patient Accounting has a history of very difficult patient accounting, and the vendor's EHR...

The contracting process with Oracle Health has a lot of nickel-and-diming, and they are not very...

Oracle Health forced us into their contract management solution, and it doesn't calculate the same...

There was a lot of work that the vendor was previously trying to do to marry up their EHR to the...

From a vendor standpoint and a client perspective, last year was probably the first time that we...

When it comes to AI, we don’t want to wait for Oracle Health because they might not be ready in the...

There are definitely challenges with Cerner Patient Accounting. It is different from other patient...

Oracle Health is a little bit behind the curve. We just did our knee and hip ECQM and the Oracle...

I would buy Millennium PowerChart again, especially if it meets the price point. Ultimately, it...

For Millennium, training depends on whether you subscribe to their training services. Everything...

We can either call or email Oracle Health for support, and they are fast. Everybody has always been...

We are transitioning away from Millennium PowerChart. I prefer Epic's solutions, but I also did not...

The system requires many clicks. I feel like the vendor hasn't really looked at workflows. I know...

The training for our implementation was difficult, but we didn't really implement according to...

The people at my organization are all worn down because of the system's reporting problems. Those...

There has been increasingly poor support from Oracle Health, and there has also been a lack of...

PowerChart Ambulatory lacks easy end-user reporting. It still has a lot of clicking. It isolates...

I would like to see more data from Health Data Intelligence; we want help with data analysis.

When we need support, we call in or submit work tickets. Depending on when Oracle Health gets our...

We utilize Millennium PowerChart to its fullest capabilities when it comes to things like quick...

The question is always whether the support is comparable to Oracle Health’s response time, and I...

Since Cerner was acquired, there have been problems that have been exacerbated by turnover and a...

Oracle Health is very responsive, and because of our size, we have dedicated engagement leaders who...

We have heard that there are new applications from Oracle Health, but nothing has come of those. We...

For the base functionality of seeing a patient, entering a charge, and integrating with Oracle...

Cerner has done a good job with AI. I have to give them credit where it is due. They have launched a...

We have had some significant issues with Cerner over the past year. They keep promising...

We chose Cerner's system in order to have a consistent medical record for our patients across a...

We worked with Cerner before they were acquired by Oracle, and things have changed dramatically...

The vendor allowed too much customization. Anytime a division or physician wanted a specific...

We had some incidents on our end that turned out to be issues with Oracle Health and our ability to...

As we were deciding whether to stay with Oracle Health or leave, there were hypothetical sales...

We had a history of trying to implement different modules with Oracle Health that went well, okay,...

We maintained a third-party billing system because there wasn't confidence in Oracle Health's...

We had a long history with Oracle Health, but it just felt like it was time to do a look at the...

We originally bought the system from Cerner, and now, the vendor is Oracle Health. Things are...

Many of the newer solutions that Oracle Health is delivering require far less training. For example,...

I am very confident in Oracle Health's new AI-driven approach to patient accounting. We have regular...

Oracle Health needs strong physician communication and improved training. The vendor's training in...

We have been on Millennium PowerChart for a long time, so it is appropriate to do due diligence...

If an organization is looking at Cerner Patient Accounting, they are looking at patient accounting...

Oracle Health is good at what they do, and Cerner Patient Accounting is good at what it does, but...

I see the future of where the vendor is going with leveraging their cloud infrastructure and the...

The overall clinical documentation and hospital billing are solid. But when we look at the system...

The challenge is that with the solution, the support model hasn’t really evolved. It is still...

The product is worthwhile for customers to consider in their portfolio. It gives them a level of...

Oracle Health is not changing their support model. Their biggest competitor in the market has a...

The clinical documentation is solid. The revenue cycle side is extremely problematic to administer...

Before moving to Oracle Health, the vendor wasn’t really generating any new capabilities at any...

Oracle Health told us that we would not be charged for transitioning our custom reports to the new...

Health Data Intelligence (HDI) started as HealtheIntent, then became HDI, and is now shifting again....

We have adapted our styles, paces, capital approval projects, and project teams to the slow Cerner...

My speculation is that once Oracle Health has the new acute care EHR ready to roll, they will start...

Oracle Health needs to continue the pace of client engagement and client attentiveness. The Oracle...

Oracle Health needs to deliver on system performance, speed, and stability. We had a lot of issues...

Oracle Health sees the vision of the future, and they are executing on it. I'm still seeing really...

Oracle Health has an application where we can log ideas and provide feedback to the vendor. The only...

If we have issues, we log a service request to Oracle Health’s support team, and we communicate back...

Some of the capabilities in Oracle Health's solution are very limited. We are on split platforms...

Sometimes Oracle Health doesn’t want to listen to the whole problem, or they are not looking at the...

If we take something new or Oracle Health releases new products or new workflows, they do some...

More proactive communication from Oracle Health would help, especially when changes affect...

When we are working with a dedicated person, our experience is much better with Oracle Health. Right...

From my perspective, documentation from Oracle Health is a challenge. The solutions they point to...

We are moving to a different vendor, but our time with Oracle Health has been a very good learning...

From my experience, it feels like Oracle Health sometimes holds things back regarding charges. At...

The quality of Oracle Health’s support people depends on who we get. Some of their representatives...

Oracle Health is okay on delivering the day-to-day stuff. We have seen a higher degree of quality...

We are very confident that Oracle Health is working on the right things, but we haven’t seen...

We are disappointed in the consumer side of Oracle Health and some of the choices. We can’t ask...

We are happy with what we have in Health Data Intelligence. It is supposedly changing, and I’m not...

We have been on the platform for a while now. However, we are moving EHRs, so we are considering a...

We have to do a lot of work on the product in its current state. I don't see much training and...

Oracle Health’s charges are pretty predictable. We have pretty regular meetings, and the vendor tries....

All things considered, I don't think that Oracle Health's system was a bad choice for us. At this...

Millennium PowerChart has presented some real challenges. Some of those challenges are on us and how...

Support for Millennium PowerChart is not our primary issue. A lot of our recent frustration has been...

We have struggled with a few of Oracle Health's implementations, particularly with getting the right...

We view Oracle Health as a long-term partner because switching systems would be extremely difficult....

I would tell a friend who was interested in Millennium PowerChart that they need to approach it as a...

Oracle Health has a large cover charge. We get an estimate, and we think it is going to include...

We have Millennium PowerChart throughout our facilities. There have been a couple of discussions...

We pretty much learn as we go. When we have done Oracle Health's training, it hasn't been robust...

I would say no to buying Millennium PowerChart again if I had all the knowledge I have right now....

Oracle Health has a lot of ideas, but it takes them a lot longer to get them in place than they...

The biggest change lately has been Oracle Health's focus on integrated AI tools. Oracle Health is...

The biggest cost difference between Epic and Oracle Health is with their support models. Epic...

Oracle Health's long-term strategic vision is strong. Oracle Health's move to a new EHR platform...

In my view, Oracle Health has made a remarkable turnaround. The key will be whether they can sustain...

Oracle Health's execution is a mixed bag, but it is much better than it was in the past. Oracle...

We have a clear path forward with Oracle Health. We are renegotiating our contract. Oracle Health...

Sadly, I think that Oracle Health has made some devastating decisions on the clinical side, and...

Our IT team is constantly asking why we have to pay for things that they thought were included in...

Oracle Health doesn't have strong analysts, so it is hard for users to get to where they need to be....

Oracle Health has a vision, but they never deliver on that vision on time. We can't depend on their...

We all had high hopes and expectations that Oracle Health would work to fix some of the...

With the existing version of Millennium PowerChart, there is zero development or innovation. Oracle...

Things are going really well with Millennium PowerChart. We have been live for long enough that we...

Oracle Health is constantly releasing updates and trying to improve the system. While the frequency...

Oracle Health supports a much larger user base, so their support is understandably slower. It is...

Considering the competition, we would have never gotten Millennium PowerChart. We would have gotten...

I don’t really know what the alternative is for population health in the Oracle Health world. I’m...

At a very basic level, the solution does what we need it to do. However, there are serious issues,...

Oracle Health places a huge premium on everything. It is crazy and just stupid. Even for work that...

We are continuing with the rollout of the solution despite the pain we have experienced to date. We...

I would tell someone considering Millennium PowerChart that they have to take a long-term view. If...

What the vendor has described to us in one-on-one discussions, rather than broad marketing, is a...

Oracle Health refuses to agree to the terms we operated under with Cerner. Oracle Health is...

Certain things are improving with Oracle Health, but other things are either not improving or are...

Oracle Health's vision is fantastic and spot-on. The vendor is investing in all the right areas. The...