Cerner Suite Commentary
Filtered view: All

Subject Expert
Coray Tate
Research Director
KLAS Research Director - Coray Tate
 
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

If you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

Sort by   
COO

Operations

I would not buy CommunityWorks Clinical Suite again. The implementation was terrible, and we are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture, Product

Oracle Health promised they understood our specific market, but some fundamental elements of the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

From a regulatory compliance side, Oracle Health does an excellent job. CommunityWorks Clinical...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture

We have to buy external products to meet some basic needs. For example, we have to purchase a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Our account manager is a good person who is pretty effective. They can't solve everything, but we...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

The system's basic workflows work, but healthcare has millions of exceptions. There are millions of...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

The system is okay, but it isn't easy to use. Its GUI is quite complicated, and learning how to use...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Oracle Health's customer support people can resolve some calls very quickly and do a great job, but...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

Cerner hired external consultants to do our implementation, and that led to a lot of pain because...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

I would buy CommunityWorks Clinical Suite again because choices are diminishing for an organization...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

The implementation process of things that were contractually obligated wasn't there because Oracle...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

Oracle Health has independent pricing for each thing we add on. When we did the initial contracting,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

Some of our sites used to be on a system designed specifically for clinics. With that system, we had...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We aren't going to be switching EMRs in the near future. We are pulling data out of Cerner's system...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system limited our customization options. We can never trust the data that we pull from the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I have used the system for many years now. It is easier for us to navigate the system at this point...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We cannot export contract manager information into Cerner's system from other vendors. With Cerner,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Cerner has tried a couple of new things as far as new technology goes, but we haven't done anything...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have had some tickets open with Cerner for years that still haven't been resolved. Our IT people...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Millennium PowerChart gets the job done. There is more functionality than we take advantage of, and...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Some things from Oracle Health are overpromised and don't function quite as we hoped. We are having...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Millennium PowerChart is a bit challenging to learn initially, but we have had several training...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

Oracle Health has been great, and they anticipate a lot of the things we need to do for...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

We keep asking for changes, and one of our issues is that we are on an enterprise system, so we...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Loyalty

I heard from our IT folks that Cerner was going to try to buy out a company that actually had a type...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Oracle Health charges for everything. We sneeze, and they charge us. If we want to make a tweak to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I have worked with a lot of vendors and have done a lot of different things. I am involved in...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Oracle Health needs to streamline the workflow and not have so many different screens that we have...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor doesn't even come when called. They tell us to talk to their customer service people, but...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I would tell anyone thinking of going with Oracle Health to look elsewhere and urge them to consider...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

We are evaluating the number of sales orders that we currently have, and we are working toward...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

The vendor doesn't really offer training. They have wikis and things like that, and if we pay for...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Oracle Health’s upgrades this year have been a lot better compared to previous years.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The quality of our Oracle Health support for day-to-day things is very person dependent. If I submit...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Recently, Oracle Health had a very significant migration where they moved the database to the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The product’s registration, scheduling, and patient portal functionality are sadly and sorely...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Oracle Health is trying to leverage large language models and really facilitate the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have an engagement leader for our organization from Oracle Health, and they are phenomenal. I...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I have no problem with Millennium PowerChart. We use it for patient profiles, and it talks to all...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

Oracle Health’s training and orientation for the Millennium PowerChart program could have been a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Millennium PowerChart is not as user friendly as some of our other programs, and it is harder to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship, Product

Cerner has not made meaningful improvements in the application in the last couple of years. Up until...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship

Most organizations like ours have left Cerner and moved to Epic. From the announcement of the Oracle...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

There have been a few things that have been communicated. The vendor has revamped MedRec. That is a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Relationship

Folks like us are trying to read the tea leaves right now. We are trying to decide how long we can...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

Message Center is an absolute mess. The interface looks and feels like the email interface I used 25...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

The ordering has very little intelligence built into it. We have been using the same tools for many...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

MPages is where all of the workflows and the various clinical views are pushed, and over the last...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

In PowerChart Ambulatory, we can't do most of the back-office stuff we need to do. We are building...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

Our rollout of the system took a long time. One reason for that was that the vendor couldn't staff...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Value

Cerner charges us for every little thing. It seems like they nickel-and-dime us for everything. If...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Operations

Cerner's training was very good, and the courses that we took online were very good as well. The...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

Cerner is very big. If we need support, we can create a ticket with them, but that is just the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

It has been years and we still don't have a way to integrate the system with our anesthesia area in...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Cerner has been talking about a contextual demographic bar for years, but we still don't have that....

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Value

The vendor will always tell us that there are all sorts of fees to do things, but those fees are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

The vendor will call us if there is an issue or hiccup with the cloud. They are pretty responsive. I...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

I don't know who the vendor's decision makers are anymore. Everyone seems to have left Oracle...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Cerner was mediocre. They were bought out by Oracle. Oracle Health, I think, is trying to navigate...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

I have been here for a long time, and I haven't seen things get substantially better. Things are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The web support is there if we have time to dig into it. The service team is not proactive.

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

If I were talking to a peer who was thinking about going with the product, I would tell them to...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship, Product

Oracle Health has not lived up to their promises. I am not confident in them. I don't know where...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty

After we purchased the product, Cerner got bought. Nobody could have predicted that, so I'm not mad...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Relationship

Cerner made a lot of promises for new developments, and those didn't always come to fruition. We...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

Our go-live was challenging. The vendor came and did optimization shortly after we went live. But...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Operations

The vendor's ongoing training has been a little better than their initial training because they have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Culture, Product

Millennium PowerChart is clearly not simple to use. But I don't think that is unique to Oracle...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Product

The vendor does a pretty good job with the product's integration. We have not leveraged all of the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Loyalty, Product

Larry Ellison, the CTO of Oracle, has delineated a vision that is where EHRs need to go. I hope that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CMIO

Relationship

When we bring problems to the vendor, we don't get problems solved, and they don't escalate things....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

Millennium PowerChart is not bad but not great. I don't know what to compare it to. We have to adapt...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

I don't know what promises were made by Oracle Health. There is a lot of detail that, if it is not...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I like the accessibility of all the information, including the testing and progress notes, in...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

I'm a terrible keyboard person, and I make mistakes all the time. Because I have to type my password...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

EHR Nursing Mobility is very user friendly, and the battery life of the devices is good. Also, the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

When we do code grades for our EHR Nursing Mobility devices, that is a little hectic.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

If a phone breaks, I call Oracle Health, and I can usually get a swap within a few days. I love that....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We have decided to move away from EHR Nursing Mobility due to financial reasons and because we want...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Value

In CommunityWorks Financials, we have to make a lot of clicks to get things done. We would like...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Oracle Health has almost gotten too big. It is hard to get what we want done for our organization....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

CommunityWorks Clinical Suite is pretty good. We usually have a pretty big struggle with the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Oracle Health's service and support are pretty horrendous. The vendor needs to go back to their old...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

The vendor keeps up well with looking at what is important to the practices. We often have the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Oracle Health is constantly coming out with new metrics in HealtheRegistries. Recently, there has...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

The reporting in HealtheIntent could sometimes be a little better. Some reports on the platform take...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

Over the years, we have had issues with updates to the product, but lately, if new product updates...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

One of the things that is a struggle across the industry is what specifications to use for each...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Relationship

The transition from Cerner to Oracle Health for the most part hasn't had a huge impact on me. There...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Value

The vendor does avoid charging us unexpectedly, but we get charged for things that probably should...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

For a lot of regulatory changes, Oracle Health stays on top of things. However, things are not...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship, Product

The last year has not been a good year with Oracle Health. Oracle Health has changed the way that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Oracle Health definitely has a vision related to where the product is going. It is just a matter of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Oracle Health’s support is getting worse. First, Cerner was trying to prepare themselves to look...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Oracle Health is not charging for upgrades that are just part of the system, but if they create a...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

In the proactive sense of notifying us of information, Oracle Health is great. Their service is...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We don't have the best adoption of EHR Nursing Mobility. Part of the issue is having partial...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

We have talked about adding functionality to EHR Nursing Mobility, like the ability to document on...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

Our small units and our ED don't find value in EHR Nursing Mobility. They don’t need to carry the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

One of our units has consistently used the EHR Nursing Mobility phones and really likes them. They...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

EHR Nursing Mobility is a hard solution to train on. We can't project our phone screen to a larger...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

When the batteries for EHR Nursing Mobility sit on the chargers, they swell up to the point of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We have a regular meeting with a couple of Cerner associates, and that is extremely helpful.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Value

EHR Nursing Mobility is a great solution for somebody willing to be engaged and vet out whether this...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There was a lot of work involved in implementing the product, and sometimes, we felt like we were...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Over the past couple of years, the vendor seems to have outsourced a lot of their support to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture

The vendor’s sales team does a great job of making promises, but they don't always know the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

The vendor’s administrative staff is very supportive. They have given me the chain of command to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Things are different now than they were when we implemented Cerner's system. I think that is mostly...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

The vendor really and truly has felt like not just a vendor but also a partner with us. They show...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Loyalty, Relationship

I really have high hopes that Oracle Health is going to fix all of the issues that we have and that...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations

The build for the product was rushed. Also, the training wasn't adequate on the financial side....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Operations, Product

We recently had to reengage the vendor to fix things that weren't built correctly. We didn’t have...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Culture, Relationship

Part of our contract involved deadlines for when the vendor had to meet to resolve service requests....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CFO

Value

Developing a needed interface takes time on the vendor’s side, but the interface is needed for the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

I haven’t noticed a change with Cerner since Oracle Health bought them, but I’m worried about how...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

Cerner doesn’t avoid charging for every little thing, and we would expect that. Cerner was bought...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Loyalty, Product

As long as we do things correctly in our EHR, Millennium PowerChart will populate the charts.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship, Product

When Millennium PowerChart goes down, it seems like the vendor brings it right back up. Also,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Value

Millennium PowerChart can do a lot of what other, more expensive solutions can do, but it is cheaper....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Physician

Relationship

Epic is winning the war in the market, so if someone goes with Cerner, they are going to be on an...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship

Oracle Health does charge us, but they also give us some stuff. Their application management...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Relationship, Product

Oracle Health needs to double-check their end-user input and their data. Sometimes the end user...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Loyalty, Relationship

I think Oracle Health will get a whole lot better because I have seen such a jump in how they want...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

Most of the Oracle Health people that we deal with are still Cerner people. We haven't really seen...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Value

When it comes to costs, we track every little thing. If we do something and it doesn't work the way...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Product

The clinical side of the application is awesome. However, we are a specialty organization, so we do...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations

From a support standpoint, when we work with customizations, we often feel like we are on our own....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product, Value

A lot of the things that should work out of the box require a little more customization or in-house...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We receive some proactive notifications from Oracle Health when things fail, and the vendor does...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

There are many third-party systems that we pull in to make Oracle Health Practice Management work....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Product

It seems like Oracle Health can't keep up with regulatory compliance. When we think about full...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

For most things I must do in Millennium PowerChart, it is not bad. Things would be better if we had...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

If I had to do things over again, I might rethink Cerner because they are probably geared more...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

How Oracle Health charges us is an absolute frustration. Anytime we try to have a conversation with...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

Some of the changeover has been frustrating. The nurses have been happy, but the people in the labs...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

With training, some areas have been really good when we have had a good, consistent individual....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

We have to reach out to the vendor. They are more reactive than proactive. Someone has kind of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

Oracle Health is adding some AI functionality to their technology, though I haven't seen it yet. I...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Operations, Product

The ease of use on the clinical side has been good. I haven't heard a lot of complaints. Once people...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture

Getting Oracle Health to keep promises, even in writing, is hard. Anytime we ask for assistance or...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Culture, Relationship

The quality of our relationship with Oracle Health has dropped throughout the last few years. I...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

Oracle Health does have some training, but there are a lot of inaccuracies, and there is a learning...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship, Operations

We have seen significant changes in support with the acquisition by Oracle Health. Support is a key...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Our revenue cycle is not quite clinically driven because our charges are still coming in different...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I have seen some of what Epic has. Epic is pricey, but right now, their offering is more efficient...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

It is easy to get assistance from the vendor, but on the pharmacy side, it is sometimes so hard to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product is fairly user friendly, so it was easy to get familiar with the system.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product is very customizable. That is great, but I have a hard time finding clear how-to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product

The main thing I hate about Millenium PowerChart is that it won’t let me generate reports. If I want...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Oracle Health trained us, but I don't think they gave us enough training when we first went live....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Oracle Health is proactive when maintaining the stability of the application and identifying issues...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Oracle Health’s support turnaround time is appalling. They don't meet the service level agreement....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

The vendor’s enhancements take forever. They don’t consistently meet the service requirements.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

Once people get trained in the system, it is pretty straightforward. It is really user friendly. It...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

We have been working on a project for years. When we initiated it, we told Oracle Health that it was...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Value

We don't get any direction or guidance from Oracle Health on how we can better use their product. We...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Product

A lot of functionalities that we expect to work either don't or are not provided. We have several...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

The product’s navigation is complicated. One of the things I have never understood is the display....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

I wish that Oracle Health would address our population more. They don’t have a product for our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Product

We have had some frustrations with the vendor when it comes to financials. We asked for access to...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Operations

The vendor's training has been there, but we are frustrated with the way the system works. Once...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

Since our financials are outsourced to another vendor, we don't have to use Oracle Health's...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Relationship

The vendor is progressive. Oracle is going to be great for Cerner in terms of adapting new...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Cerner solutions are very click happy and require many custom reports as standard reports are not...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We do our own training, and we don't rely on the vendor to do training for us on this particular...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

There are bugs from time to time within HealtheIntent, and we have to go back to the vendor and...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product, Value

From the clinical side of things, CommunityWorks Clinical Suite has been a bit of a mixed bag. I do...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Cerner’s data on the back end is poorly maintained. With their databases, they bought a bunch of...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The positive side of CommunityWorks Clinical Suite is that we have an integrated system between our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations, Value

With CommunityWorks Clinical Suite, we get the benefit of a single, unified system across the entire...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

I would honestly tell others not to do Cerner at all. What Cerner showed us when we were making our...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Relationship

Part of the issue with different EMRs is that some are specialty specific, and some are not....

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty

Oracle Health is working on a couple of different projects that I am very excited about. Those will...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

It is a challenge to integrate all the different software systems within the organization and make...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

We have different numbers that we can call for support, and we have no issues there.

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Millennium PowerChart requires a large contingent of administrators to maintain. In recent years,...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

HealtheIntent has been good for us. There is not anything that could come close to perfect, but...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

There haven't been many recent upgrades with HealtheIntent. We think that is partly because of the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Product

We have used the system for a long time. We like the system's design. We can actually customize the...

Jan 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Value

With Oracle Health, it seems like everything turns back into a project that costs X number of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Operations

We are still trying to implement integrations with Oracle Health, and that is going to be okay. The...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

Oracle Health is not exactly proactive. They have user groups, but we really have to be paying...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

I would not recommend Oracle Health based on our implementation and support. We had a change in our...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Operations

Unfortunately, we are in a long contract with Oracle Health. I would hate for somebody else to do...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

After the go-live with Oracle Health, once we transitioned from the implementation, we began to work...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There are underlying frustrations with the overall product quality of CommunityWorks Clinical Suite....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

Our implementation got moved a few different times, and we got handed a few different project...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

There is always something we would like to have, and there is always something the vendor could...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Relationship

When we initially got the tool, the vendor said that they would kind of work with us as we were...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

With HealtheRegistries, there are clinical standard measures or things that Cerner comes up with,...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

The product has been really effective, but we would like to see more. HealtheRegistries has been the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product, Value

We have a few key metrics that we have been tracking related to gaps in care closure and satisfying...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Value

HealtheRegistries works really well in Cerner's EMR in terms of integration. HealtheRegistries is a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

We have seen Oracle Health’s road map, and they are moving everyone to the new cloud platform in the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product, Value

Oracle Health provides us with a tool that is really advantageous for our clinical bedside...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Oracle Health had a reduction in a lot of the previously existing Cerner staff. As a result, we lost...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

As an organization, we are making some very high-level decisions on Cerner versus Epic. We don't...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty

The biggest thing right now is that we would love to get away from our third-party vendor for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

Cerner just changed over to Oracle Health, and I am not convinced that they avoid charging us for...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We pair with one of Oracle Health's ERP partners, and that works fairly well. Once things are set up...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Sometimes when our staff is asking the support team for something, they don't seem to understand...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

The vendor is working to improve several areas. We recently got a new account representative who is...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

If we need something added for regulatory reasons, it definitely ends up costing us.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The solution’s biggest strength is the fact that we have the patient information across the board....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Product

We are working on the product's ease of use. Some of this is not really the vendor's fault, but we...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

One of the biggest issues we run into is communication because Oracle Health has several employees...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

When we go up the chain with Oracle Health’s support team, our issues usually get fixed.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Cerner Patient Accounting is not a user-friendly system. When we hire new people who have used...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Things have been challenging since Oracle Health purchased Cerner. We have always had issues, but...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty, Product

Cerner is pretty good at being proactive. We are hopeful that our satisfaction with the vendor will...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Loyalty

There is uncertainty about what Oracle Health is going to do with Cerner in the long term....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNIO

Value

Millennium PowerChart is an EMR, and unless it is an out-of-the-box model, there are typically...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would like the support staff that the vendor has to be familiar with the product. When we have a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

The vendor needs to be more responsive. We get a lot of pushback on what they call global changes....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

We like the fact that it doesn’t take end users long to become proficient with the solution. The...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

I would like to see Oracle Health improve their customer service. When I need some help from Oracle...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Cerner Patient Accounting has a grid that is like an Excel spreadsheet. The screen is big, and I...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Value

If I had to make the choice, I would not buy Cerner Patient Accounting again. Oracle Health doesn’t...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Operations

Every time we have an update with Cerner Patient Accounting, there is some manager who complains...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

Our lack of satisfaction with Cerner Patient Accounting is based on all the headaches, trouble, and...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty

Things have gotten better over the last couple of months. I want another product from the vendor in...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Product

Cerner meets the basics when it comes to interoperability. They can integrate their system, and they...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Loyalty, Product

When I first got to my organization, I was used to having multi-factor authentication for a lot of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Loyalty, Value

We would not purchase CommunityWorks Clinical Suite again because it is terrible.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

Training for the solution could improve how many people are actually experienced in using the...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

We have done a few implementations over the last few years, and the subject matter experts have...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

We had a pretty significant patient access uplift initiative going on, and the Cerner team promised...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Operations, Product

We have optimized as much as we have been able to with the system, but our go-live was pretty rough....

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We were very happy clients for quite a while. We were seeing a lot of advancement. When Neal...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Cerner has lost some of their efficiency to be able to make some of the development improvements...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Part of the reason we decided to go to another vendor for everything was that Cerner’s revenue cycle...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

Cerner is pretty good with their charging. I'm not sure we have had a big problem with that.

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

On the inpatient side, we were able to see some improvements with something called dynamic...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Cerner had a new system called Workflow MPages, and that piece would have allowed us to do some of...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Relationship

With web and phone support, we have seen some deterioration from the vendor generally in the last...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Things are going well with the system. For the most part, the system is pretty solid. One good thing...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We aren't sure whether we would buy the product again because of the vendor's acquisition. We are...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

Cerner hasn't kept all of their promises about the solution. Oracle Health seems to be doing a...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Value

There are some big things that the vendor has to charge us for, but I don't think they nitpick us...

Dec 2023
||
(0)
 Thank you  Helpful

 or  to see details.