Cerner Suite Commentary
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Coray Tate
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User Commentary

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Director

Operations

We have done a few recent upgrades for Millennium PowerChart. Oracle Health was available for the...

Jun 2024
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Director

Operations, Product

When Oracle Health built their system, they didn't put it in the cloud, and that caused slowness....

Jun 2024
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Director

Relationship

I don't think Oracle Health has been very proactive about a lot of things. There are things that we...

Jun 2024
||
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Director

Culture, Value

Oracle Health is trying to make money, like a lot of organizations, and I don't think that our...

Jun 2024
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Director

Product, Value

Oracle Health has outcomes that they want to meet. Those outcomes are tangible. The vendor wants to...

Jun 2024
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Director

Culture

For Oracle Health, it is hard because there are different projects. Some are okay, and others are...

Jun 2024
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Director

Loyalty, Relationship, Product

Oracle Health has done a lot in the support realm. They added an app within the patient chart so...

Jun 2024
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Director

Loyalty, Relationship

With Oracle Health, we have a very responsive team that works with us closely to make sure we have...

Jun 2024
||
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Director

Product

The actual integration in Millennium PowerChart is good; the only issue is the lag time. We can do...

Jun 2024
||
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CIO

Relationship

Oracle Health does a lot of email notification overload. When new things, which they call flashes,...

Jun 2024
||
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CIO

Relationship, Product

Because we are in a shared domain, Oracle can make some changes that facilities request, but other...

Jun 2024
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CIO

Relationship, Operations

Oracle Health has learning journeys, which are Adobe Captivate–type things. Oracle Health doesn't...

Jun 2024
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CIO

Loyalty, Relationship, Operations, Product

Due to improvements that another vendor has made as well as changes within Oracle Health, it would...

Jun 2024
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CIO

Operations, Product

We have a couple of new x-ray tests or lab tests that nobody in the domain has asked for yet, and...

Jun 2024
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CIO

Loyalty, Relationship

The vendor's website has changed as they are transitioning, and that makes sense. Oracle Health is...

Jun 2024
||
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CIO

Product

The vendor has put unified reporting and analytics on the back burner, but they keep touting this...

Jun 2024
||
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CIO

Loyalty, Product

Previously, I had people who knew what to do with the solution, and they just needed the tools to...

Jun 2024
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CIO

Relationship

Oracle Health made a drastic change last year. There used to be an SSO assigned to each account, and...

Jun 2024
||
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CIO

Relationship, Product

Oracle Health has done a couple of things over the last year that have been positive. They can...

Jun 2024
||
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Director

Product

Millennium PowerChart does what it needs to do. It gets the job done; I'll put it that way. I don't...

Jun 2024
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Director

Product

Some of Millennium PowerChart’s reporting is nonexistent or hard to get to. The product could be...

Jun 2024
||
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Analyst/Coordinator

Product

The Millennium PowerChart system is large, and it is missing many things, and part of that is due to...

Jun 2024
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Analyst/Coordinator

Relationship

Our Oracle Health application management services person will let us know anytime they have an issue...

Jun 2024
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Analyst/Coordinator

Culture, Operations

One shortcoming of Millennium PowerChart is that the salespeople are not very aware of what the...

Jun 2024
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Analyst/Coordinator

Product

I don't know that I would recommend the Millennium PowerChart system. I like its flexibility, and...

Jun 2024
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Analyst/Coordinator

Relationship

Support for the Millennium PowerChart solution is typically handled through the application...

Jun 2024
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Analyst/Coordinator

Operations, Product

Millennium PowerChart requires substantial training. The system does have some newer things, like...

Jun 2024
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Analyst/Coordinator

Relationship, Product

We had delays that lasted a few months during a recent Millennium PowerChart upgrade. When we went...

Jun 2024
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Analyst/Coordinator

Loyalty, Relationship

In the past, I was more optimistic with Millennium PowerChart, but I don't have any optimism that...

Jun 2024
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Analyst/Coordinator

Culture, Value

With Millennium PowerChart, there are plenty of freebies. For example, we can download packages and...

Jun 2024
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Analyst/Coordinator

Loyalty, Relationship

Oracle Health has stalled providing new technology for the Millennium PowerChart system. We hear...

Jun 2024
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Manager

Relationship

When we need support from Cerner, we have to jump through a lot of hoops to get things going....

Jun 2024
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Manager

Relationship, Product

Cerner actually does a pretty good job with interoperability, but there are also some things lacking...

Jun 2024
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Manager

Relationship, Product

Maybe Cerner doesn't have a full understanding of our current Cerner environment. People can tweak...

Jun 2024
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Manager

Product

With Cerner, one of our big pain points is all the manual interventions we have primarily for our...

Jun 2024
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Manager

Loyalty, Product

We have been making updates to the system, and things have been bumpy but good. There are lots of...

Jun 2024
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Manager

Relationship, Operations

Cerner never keeps development timelines, implements things on time, or resolves concerns they...

Jun 2024
||
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Director

Loyalty, Relationship

Oracle Health is going through their big transition from Cerner to Oracle Health. With that...

Jun 2024
||
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Director

Loyalty

The Cerner product is like an Android product in that we can get full access and we can do whatever...

Jun 2024
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Director

Loyalty

I feel like Cerner is pulling back. It will be interesting to see whether Oracle Health really...

Jun 2024
||
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Analyst/Coordinator

Loyalty

It would be helpful if Oracle Health were to keep some of their promises about things that are...

Jun 2024
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Analyst/Coordinator

Culture, Operations, Product

Our financial system is a mess. We have a lot of issues with the vendor's billing rules and claims...

Jun 2024
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Analyst/Coordinator

Product

Oracle Health is doing really well with integrations and interoperability.

Jun 2024
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Analyst/Coordinator

Operations

Some of the implementation challenges with Oracle Health include not following through and not...

Jun 2024
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Analyst/Coordinator

Product

We like Millennium PowerChart because of its flexibility, ability to customize workflows, and...

Jun 2024
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Manager

Product

The registration and the clinical portions of Millennium PowerChart are fine. But sometimes charges...

Jun 2024
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Manager

Value

For the amount of money we pay to Oracle Health yearly, we don’t feel as though we should have to...

Jun 2024
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Manager

Relationship

Almost everything is based on a ticket system for Oracle Health’s customer support, and that is...

Jun 2024
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Analyst/Coordinator

Product, Value

It is nice that the system provides an integrated mobile platform that our nurses can interact with....

Jun 2024
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Analyst/Coordinator

Product

Our problem with the solution is that Oracle Health can't seem to get the system's medication...

Jun 2024
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Analyst/Coordinator

Relationship

On the Oracle Health side, the vendor's support has been spotty and delayed over the past year....

Jun 2024
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Analyst/Coordinator

Loyalty, Relationship

Oracle Health likes to make a lot of promises, and they haven't ever been able to keep many of those...

Jun 2024
||
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Analyst/Coordinator

Relationship

We haven’t seen any huge changes with the product itself or in working with Oracle Health in the...

Jun 2024
||
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Analyst/Coordinator

Loyalty

I don't see us moving away from Oracle Health. There are not really a lot of options that offer as...

Jun 2024
||
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Analyst/Coordinator

Culture, Value

Oracle Health charges for every little thing. Their pricing went up and has been a lot higher since...

Jun 2024
||
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Analyst/Coordinator

Relationship

We have one main executive that we deal with, and they try really hard. But they just don't get very...

Jun 2024
||
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Analyst/Coordinator

Relationship

If the consultants working at Oracle Health actually knew about the product, that would be very...

Jun 2024
||
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Analyst/Coordinator

Relationship

Fortunately, for the EHR Nursing Mobility tool, we haven't needed a whole lot of support from Oracle...

Jun 2024
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Analyst/Coordinator

Operations, Product

The EHR Nursing Mobility tool is not complex, so missing training opportunities is a choice, not a...

Jun 2024
||
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Analyst/Coordinator

Culture, Product

What Oracle Health gave us with EHR Nursing Mobility is very bare bones, and there are a couple of...

Jun 2024
||
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Analyst/Coordinator

Loyalty, Product

The EHR Nursing Mobility tool has been very helpful. It is easy to use, and giving providers that...

Jun 2024
||
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Director

Operations, Product

We just had nothing but problems with the Oracle Health implementation. The problem with...

May 2024
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Director

Culture, Value

Cerner was supposed to get things done and fixed, and I don't know whether it was just because of...

May 2024
||
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Director

Culture, Relationship

When it comes to keeping promises, Oracle Health will say that they are going to make a certain...

May 2024
||
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Director

Relationship, Value

Oracle Health charges for little things more than one of our other vendors does. I have had worse...

May 2024
||
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Director

Operations

The vendor's updates haven't been bad, but we purposely didn't have Oracle Health do our initial training....

May 2024
||
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Director

Product

I would share with a peer that Oracle Health has a lot of work to do. Users could make their patient...

May 2024
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Director

Relationship, Product

CommunityWorks Clinical Suite doesn't have certain robust things that every hospital needs, like the...

May 2024
||
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Director

Product

One of the system's weaknesses is that there are so many different perspectives in it. A physician...

May 2024
||
(0)
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Director

Culture, Relationship

Oracle Health doesn't always keep their promises. They will say that they can do something, and then...

May 2024
||
(0)
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Director

Operations, Product

We have had the system for several years, and we becoming familiar with it and how to manage it. We...

May 2024
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Director

Product

There is a lot of information in the system, and if we are not careful, we can create problems for...

May 2024
||
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Director

Operations, Value

I don't know whether Oracle Health ever tries to avoid charging for things. They are always willing...

May 2024
||
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CIO

Relationship

The Cerner folks trip over themselves sometimes and say Cerner when they mean to say Oracle Health....

May 2024
||
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Director

Loyalty, Product

The vendor is working on updating the platform and merging things into one system. Right now, they...

May 2024
||
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Director

Product

We would like a portal for our payers because we don't have that today. We have payers going...

May 2024
||
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Director

Relationship, Operations

The upgrades have months' worth of building and testing. We have to do a lot of modifications...

May 2024
||
(0)
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Director

Relationship, Product

There is a lot involved because of the monstrosity that has been created within the application....

May 2024
||
(0)
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Director

Culture, Loyalty

We get log messages from Oracle Health, and those are fed into our patient privacy solution. The log...

May 2024
||
(0)
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Analyst/Coordinator

Product

Our patients struggle a little with Oracle Health Patient Portal. Sometimes, the system will send a...

May 2024
||
(0)
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Analyst/Coordinator

Loyalty, Product

We have been struggling with Oracle Health this year. We try to push a lot of documentation into the...

May 2024
||
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Analyst/Coordinator

Product

I like the fact that we can send patients to the system so that they don't have to call our office.

May 2024
||
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Analyst/Coordinator

Product

I like that everything is up front in Oracle Health Practice Management. We don't have to go to a...

May 2024
||
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Analyst/Coordinator

Product

There are a lot of issues in Oracle Health Practice Management with old health plans. It will fire...

May 2024
||
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Director

Relationship

Oracle Health's teams, especially the regulatory teams, are working together to push the...

May 2024
||
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Analyst/Coordinator

Relationship, Product

Oracle Health is trying to deliver new technology, but sometimes they miss the mark. However, the...

May 2024
||
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Analyst/Coordinator

Product

I would like to see more integration between PowerChart Ambulatory and Oracle Health Practice...

May 2024
||
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Director

Operations, Product

The Cerner solution isn't very intuitive. When we onboard new nurses, we don't have Cerner do their...

May 2024
||
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Director

Relationship, Operations

We have experts who are trained here, but trying to get ahold of the actual Cerner company is not...

May 2024
||
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Director

Operations, Product

Millennium PowerChart is a good, if not somewhat limited, system once we learn how to use it. There...

May 2024
||
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Director

Product

If the choice were up to me, I wouldn't buy Millennium PowerChart again. I don't think the system...

May 2024
||
(0)
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Director

Value

Oracle Health doesn't avoid charging for every little thing. Every time we make any kind of change,...

May 2024
||
(0)
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Director

Operations, Product

Our last upgrade for Millennium PowerChart went very well. We haven't had major problems with...

May 2024
||
(0)
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Director

Value

I don't know whether we have received our money's worth from the system. It just transforms paper...

May 2024
||
(0)
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CNIO

Relationship, Operations

Oracle Health hasn't changed their EHR much. We mostly have reservations with the vendor's support...

May 2024
||
(0)
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CNIO

Culture, Relationship

Our IT counterparts are highly frustrated with the service they are receiving. For example, when we...

May 2024
||
(0)
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CNIO

Culture, Relationship

The vendor sometimes releases components for the system that aren't generally available at that...

May 2024
||
(0)
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Manager

Operations, Product

I don't really like Millennium PowerChart very much. If a user doesn't really understand how...

May 2024
||
(0)
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Manager

Operations

We have departments that have never really gotten training on Millennium PowerChart. The training...

May 2024
||
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CNIO

Loyalty, Value

The only reason we haven't moved away from Millennium PowerChart is that it is incredibly expensive...

May 2024
||
(0)
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CNIO

Product

We can customize everything in Millennium PowerChart. Users have to have an open forum for moving...

May 2024
||
(0)
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VP/Other Executive

Value

The system is very expensive, and there are no hard dollars that we have really saved. The solution...

May 2024
||
(0)
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VP/Other Executive

Culture, Product

Oracle Health's system works, but the vendor makes it seem like they are going to do a lot of...

May 2024
||
(0)
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VP/Other Executive

Product, Value

EHR Nursing Mobility is a pretty well-baked solution. It works. It also has what we expect nurses to...

May 2024
||
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VP/Other Executive

Relationship, Operations

Oracle Health was helpful when we went live with EHR Nursing Mobility. They got involved with us and...

May 2024
||
(0)
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VP/Other Executive

Product

There are some things to work on with the system's ease of use, like the functionalities available...

May 2024
||
(0)
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VP/Other Executive

Loyalty, Product

Oracle Health Patient Portal doesn't have the same breadth of things available that a competing...

May 2024
||
(0)
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VP/Other Executive

Culture, Relationship

There were a few years when Oracle Health didn't give us anything on their road maps. Over the last...

May 2024
||
(0)
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Manager

Relationship, Product

There have been some issues with the changes the vendor has made since Oracle took over. A lot of...

May 2024
||
(0)
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Manager

Relationship

I don't know how good Oracle Health's support is because our IT department submits that information...

May 2024
||
(0)
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Manager

Product

I like that Oracle Health is identifying revenue cycles and making improvements to the system's...

May 2024
||
(0)
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Manager

Relationship

Oracle Health does a good job when it comes to being proactive. They were really proactive about...

May 2024
||
(0)
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Manager

Relationship, Operations, Value

When we implemented Oracle Health's system, a lot of things were built incorrectly. Now, Oracle...

May 2024
||
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Manager

Relationship

I would like to see more experienced Cerner staff members work on our tickets. It seems like when we...

May 2024
||
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Director

Culture, Value

The cost of changes and things of that nature has been okay. If there is a request for a global...

Apr 2024
||
(0)
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Director

Value

We don't really have anything within the product that has the DA2 reporting. The reporting fees in...

Apr 2024
||
(0)
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VP/Other Executive

Operations

The vision is there for Oracle Health. We don’t get a lot of hot air coming out of their mouth....

Apr 2024
||
(0)
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Director

Operations, Product

Most of our issues have to do with the build. The system is supposed to do something according to...

Apr 2024
||
(0)
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VP/Other Executive

Relationship

Oracle doesn’t always keep to their timelines. There were a couple of measures that needed to be...

Apr 2024
||
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Director

Value

If a user needs a special report or something like that, Oracle Health will typically charge the...

Apr 2024
||
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VP/Other Executive

Loyalty

Once we get all the data in HealtheIntent, we want to push that out to the point of care within the...

Apr 2024
||
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CMIO

Product

There is a lack of functionality and tools in Millennium PowerChart, and that is frustrating....

Apr 2024
||
(0)
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Manager

Product

I would maybe buy Millennium PowerChart again, but I would get a better version. Apparently, we got...

Apr 2024
||
(0)
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Manager

Product

I like the ability of the physicians to do their own reports and documentation. The product seems to...

Apr 2024
||
(0)
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CMIO

Product

One positive thing about Millennium PowerChart is that the system provides EKG management and fetal...

Apr 2024
||
(0)
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CMIO

Loyalty, Relationship

We are not getting a lot of support from Cerner. We have told them we are moving off their product,...

Apr 2024
||
(0)
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Nurse

Operations

The communication with rolling out new upgrades with Oracle Health isn't fantastic, helpful, or...

Apr 2024
||
(0)
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Nurse

Operations, Product

Once we get used to Millennium PowerChart, it is really easy to use. The new MPages product that...

Apr 2024
||
(0)
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Nurse

Product

I would like more customizations in Millennium PowerChart. A lot of things are still stuck, and they...

Apr 2024
||
(0)
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Nurse

Relationship

Sometimes Oracle Health will tell us that something is going to function a bit differently than it...

Apr 2024
||
(0)
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Nurse

Product

I would buy Millennium PowerChart again because it is the only EHR I have really used outside of...

Apr 2024
||
(0)
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Nurse

Product

The vendor has a decent solution. I do think they maybe offered too much personalization; it kind of...

Apr 2024
||
(0)
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Nurse

Relationship

Ever since Cerner changed to Oracle Health, there have been a lot of new people who don't...

Apr 2024
||
(0)
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Director

Loyalty

Most residents don't know Cerner, and that can be a barrier to a resident selecting our program....

Apr 2024
||
(0)
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Director

Value

We don't have the full Cerner package. Our facility is going live with RevElate, but Cerner is...

Apr 2024
||
(0)
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Director

Relationship

Cerner needs to be available, and there needs to be longevity. The vendor waits for us to contact...

Apr 2024
||
(0)
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Director

Operations

Oracle Health is really great for the clinical side of things, but we were still working on our...

Apr 2024
||
(0)
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Director

Relationship, Value

Oracle Health doesn't really have customer service, so we can't really get help. When we do get...

Apr 2024
||
(0)
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Director

Loyalty, Value

We are looking to change vendors for our bad debt collection agency. We thought we could just change...

Apr 2024
||
(0)
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Director

Relationship

My biggest complaint about Oracle Health is that when we enter service requests, it takes an average...

Apr 2024
||
(0)
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Director

Value

The system is very expensive, and Oracle Health tacks on charges for every little thing. At this...

Apr 2024
||
(0)
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Director

Product

I would be lying if I said it wasn't a struggle to adapt to Millennium PowerChart, but I would buy...

Apr 2024
||
(0)
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Director

Loyalty

Optimistically, I hope my satisfaction with Millennium PowerChart will be better in the future.

Apr 2024
||
(0)
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Director

Product

The struggle with Millennium PowerChart is that users have to go in and out of applications and...

Apr 2024
||
(0)
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Director

Relationship

I don't hear much from Oracle Health directly, so it is hard for me to say how proactive they are. I...

Apr 2024
||
(0)
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Analyst/Coordinator

Product

There are multiple applications within the platform, so we use it for many things. Within one...

Apr 2024
||
(0)
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Analyst/Coordinator

Operations, Product

I have used only a few different applications, so I don't have a huge frame of reference for...

Apr 2024
||
(0)
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Analyst/Coordinator

Operations

When I was hired, I received training from coworkers or management but not from the vendor. I don't...

Apr 2024
||
(0)
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Director

Operations

Thinking back to our timeline and our implementation, we had frequent meetings, and Oracle Health...

Mar 2024
||
(0)
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Director

Operations

Oracle Health could improve their timing of training to align with the build. The training happened...

Mar 2024
||
(0)
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Director

Product

We expected interoperability all the way from the provider role down to the sharing of information...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

The trend is for cloud-based systems. We are on a continuum space where we are connected through...

Mar 2024
||
(0)
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 or  to see details.

Manager

Operations, Product

Our current facility implementations are pretty good, but our most recent upgrade was not a good...

Mar 2024
||
(0)
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Manager

Loyalty, Product

Oracle Health has been adding some functionality pretty consistently in terms of additional...

Mar 2024
||
(0)
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Manager

Relationship

Calling Oracle Health's support desk is terrible because the items are not considered to be a high...

Mar 2024
||
(0)
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 or  to see details.

Manager

Relationship

When we are actively engaged in a project, we receive all the proactive engagement from Oracle...

Mar 2024
||
(0)
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 or  to see details.

Manager

Relationship

With Oracle Health, once we get past the service desk and get the executive level or the tier-two or...

Mar 2024
||
(0)
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 or  to see details.

Manager

Relationship, Value

Oracle Health wants money to fix everything. So they don't keep their promises because we can't pay...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The training for Millennium PowerChart is more PDFs and wiki pages than hands-on demonstrations of...

Mar 2024
||
(0)
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 or  to see details.

Manager

Operations, Product

Millennium PowerChart is difficult to navigate. There are a lot of tricks and a lot of different...

Mar 2024
||
(0)
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Manager

Product, Value

Positive patient-client identification, barcode medication administration scanning, and specimen...

Mar 2024
||
(0)
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 or  to see details.

Manager

Value

EHR Nursing Mobility is probably one of the most expensive solutions we have ever implemented with...

Mar 2024
||
(0)
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 or  to see details.

Manager

Culture, Value

With Oracle Health, there aren’t unexpected charges. The vendor charges us for what is in the...

Mar 2024
||
(0)
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Manager

Operations

If we used Oracle Health’s training material and their training model, we would have better...

Mar 2024
||
(0)
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 or  to see details.

Manager

Culture

The sales team sold EHR Nursing Mobility as a replacement for our hands-free communication...

Mar 2024
||
(0)
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 or  to see details.

Manager

Relationship, Operations, Product

Millennium PowerChart works fine. We recently integrated the capacity management piece, which is...

Mar 2024
||
(0)
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Director

Value

Nobody at our organization had ever been through a conversion from one EHR to another, so we didn’t...

Mar 2024
||
(0)
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Director

Product

We have been a bit disappointed with our Lights On Network dashboards. It doesn't seem to reflect...

Mar 2024
||
(0)
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VP/Other Executive

Operations

Cerner charges for every little thing, and they aren't making a lot of improvements. Cerner went on...

Mar 2024
||
(0)
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Director

Product

Millennium PowerChart is a very open platform, so the vendor does a lot of integrations. They are...

Mar 2024
||
(0)
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Director

Product

There have been specific features and functions that have been on our road map for years, and Oracle...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We have had varying degrees of support. We have utilized a lot of the vendor's at-the-elbow support...

Mar 2024
||
(0)
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 or  to see details.

Director

Product

The upgrades have been pretty good in terms of being issue free. We have still seen some growing...

Mar 2024
||
(0)
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 or  to see details.

Director

Relationship

The turnaround time on issues has gotten worse over the last year or two. Oracle Health has had a...

Mar 2024
||
(0)
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 or  to see details.

Director

Operations

The rollout plan has too tight of a training time frame to get effective training for everyone. Some...

Mar 2024
||
(0)
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 or  to see details.

Director

Relationship, Operations

CommunityWorks Clinical Suite is a reliable solution, and we have had good responsiveness from the...

Mar 2024
||
(0)
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 or  to see details.

Director

Operations, Product

The vendor has been doing this for a while, and they have these other domains that supposedly...

Mar 2024
||
(0)
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 or  to see details.

Director

Relationship

The vendor's ticketing system for customer support is very slow. Once we escalate an issue, we do...

Mar 2024
||
(0)
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 or  to see details.

Director

Product

CommunityWorks Clinical Suite has the potential to be a very robust product, but the vendor needs to...

Mar 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

If all the hospitals in our system were in one community, that would be fabulous because we would be...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Product

There has been a natural evolution of the community that is stuck using the system. We are all...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship, Operations, Product

Cerner has gotten a little better. During my first experience with the system, the vendor didn't...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty

The system does what it is supposed to do. We have to use a lot of third-party vendors for some of...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Relationship

We have moved more toward using a third party for service because the vendor has lost a lot of their...

Mar 2024
||
(0)
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 or  to see details.

VP/Other Executive

Product, Value

If someone is on Cerner's EHR, I would recommend Cerner Patient Accounting, but if they are running...

Mar 2024
||
(0)
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 or  to see details.

Nurse

Product

The biggest strength of Millennium PowerChart is being able to combine all patient information into...

Mar 2024
||
(0)
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 or  to see details.

Nurse

Product

We would like Oracle Health to make the nursing note assessment a little more streamlined than a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We don’t feel that Oracle Health is keeping all their promises. We are having some issues that have...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

In hindsight, we probably wouldn't buy this product again. There has been a lot of frustration with...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We had a third party do our implementation and training. The training was pretty good. Some of our...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

We were frustrated that we had to work with a third-party firm. We felt that we were being handed...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Relationship

Oracle Health bought out Cerner, and that has brought in a huge amount of resources. We are excited...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system is very functional. There are a lot of features in it that are great if we are looking...

Mar 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Product

Since we started working with Cerner, we have felt that Millennium PowerChart was a very competent...

Mar 2024
||
(0)
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 or  to see details.

Analyst/Coordinator

Relationship

When we log a service request with Cerner or Oracle Health, it can sometimes take a minute for us to...

Mar 2024
||
(0)
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 or  to see details.

VP/Other Executive

Loyalty

Over time, Oracle Health’s product is going to do better because other vendors are pushing them, and...

Mar 2024
||
(0)
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 or  to see details.

Director

Product

Working with Cerner’s product has been difficult. The solution is lacking many basic medical...

Mar 2024
||
(0)
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 or  to see details.

Director

Relationship, Product

Cerner has not put any emphasis on oncology, and there has been zero movement in the last few years...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations

There really is no training for Oracle Health Oncology. We figure out the system ourselves and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Operations, Product

Doing anything with Oracle Health is a struggle, and the vendor hasn't supported any ability to...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

For Oracle Health’s support, we have to submit questions in a formal ticketing system, and that is...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Oracle Health Oncology is reasonable in certain settings, like on the inpatient side. It gets the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I would never recommend Cerner. Their product costs us extraordinary amounts of money because we...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

Cerner has certainly not given us any indication that things are going to improve. The vendor might...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

VP/Other Executive

Loyalty, Value

I would absolutely buy Oracle Health's system again. Nothing beats a vendor who is doing a fair job,...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Operations

We have had a pretty positive experience with our go-live. Things are looking up in that respect.

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CIO

Culture

Dealing with Oracle Health is still a challenge. They have brand-new paperwork. Trying to do a...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship

We had an internet issue with the system, and Oracle Health called us before we knew what was going...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

Oracle Health is one of the main three players in the market, so they have to be considered by...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Product

Cerner historically built an inpatient-based system. I hate to say that they bolted on their...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

The product is good, and we are receiving a lot from it, but it is a little overpriced. It is...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

We have had really problems with the vendor's support. The vendor has cut their support staff and...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Culture, Relationship

Oracle Health offered some promises about their reports that they haven't held up. We have had more...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

There are some things that we can't do in the product. Users need to be really aware of what the...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty, Product

I haven't heard too many complaints from our end users about Oracle Health's system. When we get...

Mar 2024
||
(0)
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 or  to see details.

Manager

Value

PowerChart Ambulatory is functional for us. We have many clinics live on the platform, and we are...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty

There has been a pretty large downward trend with Oracle Health over the last couple of years. I...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Relationship

If current trends stay the same, my satisfaction with the system will go down and not up. That is...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Product

Oracle Health's lack of QA in updates to the platform and the things the vendor refers to as...

Mar 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

I would not buy CommunityWorks Clinical Suite again. The implementation was terrible, and we are...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture, Product

Oracle Health promised they understood our specific market, but some fundamental elements of the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship, Product

From a regulatory compliance side, Oracle Health does an excellent job. CommunityWorks Clinical...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Culture

We have to buy external products to meet some basic needs. For example, we have to purchase a...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Our account manager is a good person who is pretty effective. They can't solve everything, but we...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

The system's basic workflows work, but healthcare has millions of exceptions. There are millions of...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations, Product

The system is okay, but it isn't easy to use. Its GUI is quite complicated, and learning how to use...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Relationship

Oracle Health's customer support people can resolve some calls very quickly and do a great job, but...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

COO

Operations

Cerner hired external consultants to do our implementation, and that led to a lot of pain because...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

I would buy CommunityWorks Clinical Suite again because choices are diminishing for an organization...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Operations

The implementation process of things that were contractually obligated wasn't there because Oracle...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Culture, Value

Oracle Health has independent pricing for each thing we add on. When we did the initial contracting,...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

CEO/President

Loyalty, Product

Some of our sites used to be on a system designed specifically for clinics. With that system, we had...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Loyalty

We aren't going to be switching EMRs in the near future. We are pulling data out of Cerner's system...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

The system limited our customization options. We can never trust the data that we pull from the...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I have used the system for many years now. It is easier for us to navigate the system at this point...

Feb 2024
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

We cannot export contract manager information into Cerner's system from other vendors. With Cerner,...

Feb 2024
||
(0)
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 or  to see details.