Population Health Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Loyalty
As a system, we are going to a different vendor, so in the next few years we are ramping down with...
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Culture, Value
Oracle Health really hasn’t charged us since we signed the contract. They don't nickel-and-dime us...
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Product
What sets Oracle Health apart is their ability to onboard claims data really efficiently. A lot of...
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Loyalty, Product
We would like to see more customizability with HealtheRegistries. Oracle Health basically makes us...
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Loyalty, Product
With HealtheRegistries, we would like to see the vendor expand to more chronic conditions and more...
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Operations
There wasn't a lot of video training; we were given a lot of wikis and guides. That was not as...
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Loyalty, Operations, Product, Value
We are a little newer with HealtheCareManager but are overall pretty pleased. The first few months...
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Culture, Product
The timelines are good, but it felt like when the vendor showed HealtheCareManager to us, it had all...
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Operations
We didn't have a great implementation. We used Oracle Health consultants, and they didn't really...
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Operations
For HealtheCareManager, they had a learning portal, and that training module was good because we...
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Product
Oracle Health can customize what we need to serve our population in the best way possible. The...
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Relationship, Product
It seems that when there are integration issues, like with stability and reliability, there is a...
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Product, Value
We have seen multiple patients at this point who were diagnosed with something very difficult to...
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Operations
To use this solution, we really need training and report output. If we are not in there frequently...
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Product
The reporting training could be more robust so that we can get useful data out of the system in a...
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Culture, Value
There are frequently new packages and things being offered by Oracle Health. We are not taking...
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Relationship
Oracle Health has been very inclusive within the project overall. The solution also definitely...
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Product
I would say the greatest points of success we have seen with HealtheRegistries revolve around the...
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Operations, Product
The product has a lot of information. The vendor tracks everything. Their audit trail construction...
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Loyalty, Product
The searchability from a user's perspective isn't there. We just have to know where things are to...
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Loyalty, Product
The next phase of what we are trying to do is make more of our third-party connectivity in real time...
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Loyalty, Relationship
We have made requests, but we are giving the vendor a year because they are in transition to Oracle...
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Product
We are in the cloud. We are part of a shared space up there, so a lot of the upgrades are for other...
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Product
The biggest strength of HealtheIntent is direct access to query the data ourselves. It is very...
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Relationship, Product
The analytics are not as user friendly and not as intuitive as we would like when it comes to the...
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Operations
To improve the implementation process for upgrades, Oracle Health could have more communication and...
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Product
I would love the product to have some integrated AI tools, and currently, there are pretty much...
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Operations
Even though we have been a long-standing client, we learned a lot of new things from the vendor's...
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Product
Overall, our experience with HealtheIntent has been great. I love the platform. Even though we have...
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Relationship
Oracle doesn’t always keep to their timelines. There were a couple of measures that needed to be...
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Loyalty
Once we get all the data in HealtheIntent, we want to push that out to the point of care within the...
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Relationship
The vendor keeps up well with looking at what is important to the practices. We often have the...
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Relationship, Product
Oracle Health is constantly coming out with new metrics in HealtheRegistries. Recently, there has...
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Product
The reporting in HealtheIntent could sometimes be a little better. Some reports on the platform take...
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Relationship, Product
Over the years, we have had issues with updates to the product, but lately, if new product updates...
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Product
One of the things that is a struggle across the industry is what specifications to use for each...
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Loyalty, Relationship
The transition from Cerner to Oracle Health for the most part hasn't had a huge impact on me. There...
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Value
The vendor does avoid charging us unexpectedly, but we get charged for things that probably should...
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Operations
We do our own training, and we don't rely on the vendor to do training for us on this particular...
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Relationship
There are bugs from time to time within HealtheIntent, and we have to go back to the vendor and...
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Product, Value
HealtheIntent has been good for us. There is not anything that could come close to perfect, but...
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Product
There haven't been many recent upgrades with HealtheIntent. We think that is partly because of the...
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Product
There is always something we would like to have, and there is always something the vendor could...
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Culture, Relationship
When we initially got the tool, the vendor said that they would kind of work with us as we were...
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Product
With HealtheRegistries, there are clinical standard measures or things that Cerner comes up with,...
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Loyalty, Product
The product has been really effective, but we would like to see more. HealtheRegistries has been the...
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Loyalty, Product, Value
We have a few key metrics that we have been tracking related to gaps in care closure and satisfying...
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Product, Value
HealtheRegistries works really well in Cerner's EMR in terms of integration. HealtheRegistries is a...
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Loyalty
We have seen Oracle Health’s road map, and they are moving everyone to the new cloud platform in the...
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Loyalty
As an organization, we are making some very high-level decisions on Cerner versus Epic. We don't...
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Value
There are some big things that the vendor has to charge us for, but I don't think they nitpick us...
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Product
I have recommended the platform to others on numerous occasions. Most of the time, healthcare...
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Product
There is one major area that we don't have in HealtheIntent, and that is utilization metrics...
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Loyalty, Product
Oracle Health delivers new technology. The vendor is looking at up-and-coming things for social...
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Culture, Relationship
Cerner kept all of their promises until Oracle Health bought them. Since then, they have been a...
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Culture, Loyalty, Product
We have had our share of challenges with Oracle Health lately. We looked at several platforms from...
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Operations
In this business, all value-based contracts are different, so we can't do a canned implementation....
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Product, Value
HealtheRegistries is a quality product, and I would recommend it. It is the best product that we have....
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Relationship, Product
HealtheIntent is strong, and Oracle Health does a very good job of managing the data and keeping the...
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Culture, Value
With the pricing in HealtheIntent, it is pretty easy to add something on. Also, sometimes Oracle...
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Relationship
If we ever come across data issues in HealtheIntent, the vendor has people on calls who work through...
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Loyalty
HealtheCareManager is not part of our long-term plans because it is integrated into our EMR and we...
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Operations
Cerner did a good job with the HealtheCareManager implementation. They were there for us afterward...
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Loyalty
We went with HealtheCareManager because our previous system didn’t integrate into our EMR. So we...
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Relationship
Oracle Health does a really good job of maintaining their evidence-based guidelines, and the vendor...
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