Population Health Platform Commentary
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Subject Expert
Benjamin Cassity
Research Director
Commentary Summary
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User Commentary
Product
We use HealtheIntent mostly for population health. We have some dashboards, and we have a lot of...
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Relationship
The service is where I have had difficulties with Oracle Health. They are very proactive in some...
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Relationship
We have an Oracle Health data analyst who I check in with regularly, and they help us if there is a...
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Relationship, Product
Oracle Health needs to provide more information up front. We had an issue last year with our HCCs...
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Loyalty
We are moving away from HealtheIntent because we find the product to be subpar. There are issues...
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Product
There are a lot of challenges with HealtheIntent. Cerner can’t tell us how they clean up their data,...
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Product
I have been trying to play in Cerner’s sandbox a little more, and one basic hospital KPI is...
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Product
Cerner does give us a few different data models that we can use, and we can use the raw data coming...
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Relationship, Product
Because of the current infrastructure of HealtheIntent, we have a lot of things that we can’t rely...
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Loyalty
Once we transition to the new HealtheIntent platform, it is going to be way better than what we...
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Relationship
The people at Oracle Health are always changing, so there is a lot of turnover. We will be working...
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Product
HealtheIntent is not as user-friendly as I would have hoped, even with getting reporting out and...
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Relationship, Product
I like that we can develop our own algorithms in HealtheCare, especially if there is something...
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Loyalty
HealtheIntent is part of our long-term plans as far as I know. We are going to be switching EHRs...
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Product
The problem is that I don't necessarily trust everything that comes out of the system, and part of...
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Loyalty, Product, Value
I would not buy HealtheIntent again because there are a lot of other products out there now that may...
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Operations, Value
Oracle Health charges for ongoing training, and we paid for HealtheIntent training. The training was...
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Operations
Our implementation of HealtheIntent was not a clean implementation. The product is inaccurate, so...
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Loyalty, Product
My analysts are always complaining about how difficult it is to work within HealtheIntent, and then...
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Relationship
Sometimes Oracle Health has really good service, and sometimes they don't. Sometimes we have...
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Culture, Relationship, Value
The problem with HealtheIntent is that there is a lot of functionality in it that is needed for case...
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Product
The flow in HealtheCareManager is very user-friendly for care managers to manage their patients....
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Loyalty, Product
We are adding direct messaging to our care management platform, and what originally was a simple...
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Culture, Value
For the most part, the vendor keeps all of their promises. There is always something that can't be...
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Loyalty
My satisfaction with the solution's ability to drive tangible outcomes will be higher with the new...
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Loyalty, Product
Some things that we would like Oracle Health to improve on HealtheRegistries are not tying every...
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Relationship
We don’t open a lot of tickets for HealtheRegistries; it just works. When I opened a ticket with...
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Loyalty
HealtheRegistries is fairly real time, and it is faceup for providers. The overall quality is pretty...
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Culture, Loyalty, Relationship
I wouldn't buy HealtheIntent again knowing what else is out there. I don't think that the vendor...
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Relationship
Oracle Health is reactive in terms of the improvements they are making. They are waiting for clients...
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Product
HealtheIntent inherently has value, and there are some good things about it. The system is good if...
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Product
The integration with the EMR is one of HealtheIntent's biggest strengths. There is also integration...
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Loyalty, Product
Oracle Health is working on the things we have recommended. We would like to use some more tools...
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Product
I feel like Oracle Health doesn't have enough resources. Our area is so different than the rest of...
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Operations, Product
When we manage HealtheIntent, there are so many tools for things like uploading data and writing...
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Loyalty, Value
With HealtheIntent, the functionality for cost and utilization was not that good, and that was why...
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Culture, Loyalty, Relationship, Product
When shopping for population health products, it is important to understand how forward-thinking a...
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Loyalty, Product
The market space has added some other vendors, and we have chosen to stand up one of those vendors'...
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Product
With population health tools, when we are in the EHR, it is hard to go to a different place and get...
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Loyalty
As a system, we are going to a different vendor, so in the next few years we are ramping down with...
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Culture, Value
Oracle Health really hasn’t charged us since we signed the contract. They don't nickel-and-dime us...
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Product
What sets Oracle Health apart is their ability to onboard claims data really efficiently. A lot of...
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Loyalty, Product
We would like to see more customizability with HealtheRegistries. Oracle Health basically makes us...
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Loyalty, Product
With HealtheRegistries, we would like to see the vendor expand to more chronic conditions and more...
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Operations
There wasn't a lot of video training; we were given a lot of wikis and guides. That was not as...
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Loyalty, Operations, Product, Value
We are a little newer with HealtheCareManager but are overall pretty pleased. The first few months...
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Culture, Product
The timelines are good, but it felt like when the vendor showed HealtheCareManager to us, it had all...
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Operations
We didn't have a great implementation. We used Oracle Health consultants, and they didn't really...
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Operations
For HealtheCareManager, they had a learning portal, and that training module was good because we...
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Product
Oracle Health can customize what we need to serve our population in the best way possible. The...
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Relationship, Product
It seems that when there are integration issues, like with stability and reliability, there is a...
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Product, Value
We have seen multiple patients at this point who were diagnosed with something very difficult to...
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Operations
To use this solution, we really need training and report output. If we are not in there frequently...
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Product
The reporting training could be more robust so that we can get useful data out of the system in a...
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Culture, Value
There are frequently new packages and things being offered by Oracle Health. We are not taking...
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Relationship
Oracle Health has been very inclusive within the project overall. The solution also definitely...
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Product
I would say the greatest points of success we have seen with HealtheRegistries revolve around the...
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Operations, Product
The product has a lot of information. The vendor tracks everything. Their audit trail construction...
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Loyalty, Product
The searchability from a user's perspective isn't there. We just have to know where things are to...
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Loyalty, Product
The next phase of what we are trying to do is make more of our third-party connectivity in real time...
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Loyalty, Relationship
We have made requests, but we are giving the vendor a year because they are in transition to Oracle...
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Product
We are in the cloud. We are part of a shared space up there, so a lot of the upgrades are for other...
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Product
The biggest strength of HealtheIntent is direct access to query the data ourselves. It is very...
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Relationship, Product
The analytics are not as user friendly and not as intuitive as we would like when it comes to the...
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Operations
To improve the implementation process for upgrades, Oracle Health could have more communication and...
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Product
I would love the product to have some integrated AI tools, and currently, there are pretty much...
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Operations
Even though we have been a long-standing client, we learned a lot of new things from the vendor's...
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Product
Overall, our experience with HealtheIntent has been great. I love the platform. Even though we have...
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Relationship
Oracle doesn’t always keep to their timelines. There were a couple of measures that needed to be...
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Loyalty
Once we get all the data in HealtheIntent, we want to push that out to the point of care within the...
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