Population Health Platform Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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VP/Other Executive

Operations

The vision is there for Oracle Health. We don’t get a lot of hot air coming out of their mouth....

Apr 2024
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VP/Other Executive

Relationship

Oracle doesn’t always keep to their timelines. There were a couple of measures that needed to be...

Apr 2024
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VP/Other Executive

Loyalty

Once we get all the data in HealtheIntent, we want to push that out to the point of care within the...

Apr 2024
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VP/Other Executive

Relationship

The vendor keeps up well with looking at what is important to the practices. We often have the...

Jan 2024
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VP/Other Executive

Relationship, Product

Oracle Health is constantly coming out with new metrics in HealtheRegistries. Recently, there has...

Jan 2024
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VP/Other Executive

Product

The reporting in HealtheIntent could sometimes be a little better. Some reports on the platform take...

Jan 2024
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VP/Other Executive

Relationship, Product

Over the years, we have had issues with updates to the product, but lately, if new product updates...

Jan 2024
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VP/Other Executive

Product

One of the things that is a struggle across the industry is what specifications to use for each...

Jan 2024
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VP/Other Executive

Loyalty, Relationship

The transition from Cerner to Oracle Health for the most part hasn't had a huge impact on me. There...

Jan 2024
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VP/Other Executive

Value

The vendor does avoid charging us unexpectedly, but we get charged for things that probably should...

Jan 2024
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Director

Operations

We do our own training, and we don't rely on the vendor to do training for us on this particular...

Jan 2024
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Director

Relationship

There are bugs from time to time within HealtheIntent, and we have to go back to the vendor and...

Jan 2024
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Director

Product, Value

HealtheIntent has been good for us. There is not anything that could come close to perfect, but...

Jan 2024
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Director

Product

There haven't been many recent upgrades with HealtheIntent. We think that is partly because of the...

Jan 2024
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Manager

Product

There is always something we would like to have, and there is always something the vendor could...

Dec 2023
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Manager

Culture, Relationship

When we initially got the tool, the vendor said that they would kind of work with us as we were...

Dec 2023
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Manager

Product

With HealtheRegistries, there are clinical standard measures or things that Cerner comes up with,...

Dec 2023
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Manager

Loyalty, Product

The product has been really effective, but we would like to see more. HealtheRegistries has been the...

Dec 2023
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Manager

Loyalty, Product, Value

We have a few key metrics that we have been tracking related to gaps in care closure and satisfying...

Dec 2023
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Manager

Product, Value

HealtheRegistries works really well in Cerner's EMR in terms of integration. HealtheRegistries is a...

Dec 2023
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Manager

Loyalty

We have seen Oracle Health’s road map, and they are moving everyone to the new cloud platform in the...

Dec 2023
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Manager

Loyalty

As an organization, we are making some very high-level decisions on Cerner versus Epic. We don't...

Dec 2023
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Manager

Value

There are some big things that the vendor has to charge us for, but I don't think they nitpick us...

Dec 2023
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Manager

Product

I have recommended the platform to others on numerous occasions. Most of the time, healthcare...

Dec 2023
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Director

Product

There is one major area that we don't have in HealtheIntent, and that is utilization metrics...

Dec 2023
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Director

Loyalty, Product

Oracle Health delivers new technology. The vendor is looking at up-and-coming things for social...

Dec 2023
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Director

Culture, Relationship

Cerner kept all of their promises until Oracle Health bought them. Since then, they have been a...

Dec 2023
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Director

Culture, Loyalty, Product

We have had our share of challenges with Oracle Health lately. We looked at several platforms from...

Dec 2023
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Director

Operations

In this business, all value-based contracts are different, so we can't do a canned implementation....

Dec 2023
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Director

Product, Value

HealtheRegistries is a quality product, and I would recommend it. It is the best product that we have....

Dec 2023
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Director

Relationship, Product

HealtheIntent is strong, and Oracle Health does a very good job of managing the data and keeping the...

Dec 2023
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Director

Culture, Value

With the pricing in HealtheIntent, it is pretty easy to add something on. Also, sometimes Oracle...

Dec 2023
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Director

Relationship

If we ever come across data issues in HealtheIntent, the vendor has people on calls who work through...

Dec 2023
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Director

Loyalty

HealtheCareManager is not part of our long-term plans because it is integrated into our EMR and we...

Dec 2023
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Director

Operations

Cerner did a good job with the HealtheCareManager implementation. They were there for us afterward...

Dec 2023
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Director

Loyalty

We went with HealtheCareManager because our previous system didn’t integrate into our EMR. So we...

Dec 2023
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Director

Relationship

Oracle Health does a really good job of maintaining their evidence-based guidelines, and the vendor...

Dec 2023
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VP/Other Executive

Loyalty, Relationship, Product

With Cerner, new development really took quite a long time. I feel like that is changing with Oracle...

Nov 2023
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VP/Other Executive

Relationship, Product

One thing the vendor has done better as they have become Oracle Health is being thoughtful about the...

Nov 2023
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VP/Other Executive

Operations

Doing the implementation work mostly falls on our organization’s team. Especially when looking at...

Nov 2023
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VP/Other Executive

Product

Machine learning or AI is a big area that I would like to see Oracle Health be able to develop. I...

Nov 2023
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VP/Other Executive

Culture, Relationship, Value

I would tell someone that Oracle Health has been a good partner to us over the years. They have...

Nov 2023
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VP/Other Executive

Loyalty, Relationship

Oracle Health will comment that they have a road map that will address some of our concerns, but it...

Nov 2023
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VP/Other Executive

Loyalty, Relationship

Cerner went through an acquisition by Oracle Health, and we are really trying to understand what is...

Nov 2023
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VP/Other Executive

Value

HealtheIntent currently doesn't meet our needs, and the price point, from what we are seeing in the...

Nov 2023
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VP/Other Executive

Product

The system aggregates data very well from multiple sources. HealthIntent does a pretty decent job of...

Nov 2023
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VP/Other Executive

Product

The system’s output is where things really fail and stop. The vendor doesn’t have the expertise...

Nov 2023
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VP/Other Executive

Product

Oracle Health should be redeveloping HealtheAnalytics to match where value-based contracting is, and...

Nov 2023
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VP/Other Executive

Product

The reliability could be improved. We often go to a different dashboard and have it not load. Or if...

Nov 2023
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Director

Culture, Value

We only have to buy something from Oracle Health if we decide we want to add a different set of...

Nov 2023
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Director

Product

HealtheRegistries’ strength is the visibility that is tied into the patient's chart with regard to...

Nov 2023
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Director

Loyalty, Relationship, Product

There are some measures that the vendor set up, and those don't quite fit our size or the way we do...

Nov 2023
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Director

Loyalty, Product

With HealtheRegistries, we have a lot of flexibility in getting codes mapped. When it comes to an...

Nov 2023
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VP/Other Executive

Relationship, Product

HealtheIntent is over and above anything else, and Cerner is very proactive, so I have been really...

Nov 2023
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VP/Other Executive

Loyalty, Product

I would tell someone looking at HealtheIntent that the solution had a bit of a rough start. The...

Nov 2023
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Director

Relationship, Product

HealtheIntent does exactly what we tell it to do. That is the tricky thing. I have worked with the...

Oct 2023
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Director

Loyalty, Relationship, Product

HealtheRegistries could use some help overall. Responsiveness is an area where the vendor could be...

Oct 2023
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Director

Relationship

A few years ago, Cerner added a population health executive over their population health products....

Oct 2023
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Director

Value

HealtheIntent is a Saas. We pay a monthly fee, and once we are in and sized, the cost is fairly...

Oct 2023
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Analyst/Coordinator

Relationship, Operations, Product

Oracle Health is very amenable to customization and changes, and they are very quick to address...

Sep 2023
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Analyst/Coordinator

Relationship

In general, the executive involvement is not extremely high, but I am not shy, and I escalate...

Sep 2023
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Analyst/Coordinator

Product, Value

I frequently reference the monetary ROI from having increased appointments with different...

Sep 2023
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Analyst/Coordinator

Value

Each component has a different cost, and I don't know that the same ROI is achieved based on the...

Sep 2023
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Analyst/Coordinator

Loyalty

We are expanding our HealtheRegistries build. We are moving to have many more registries than we...

Sep 2023
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Analyst/Coordinator

Relationship, Product

Some areas at my organization are end-to-end Cerner, so everything is fully integrated. Getting some...

Sep 2023
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Analyst/Coordinator

Product

HealtheRegistries is fully integrated into the providers’ workflows. We have had it in place, and it...

Sep 2023
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Analyst/Coordinator

Relationship, Operations

Oracle Health’s executive involvement throughout the implementation of new registries has included...

Sep 2023
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Analyst/Coordinator

Operations

It would be nice if the delivery of new technology were easier. It seems like the local informatics...

Sep 2023
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Analyst/Coordinator

Operations

Oracle Health has done great with training. They will teach clients as much as the clients are...

Sep 2023
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Analyst/Coordinator

Product

I think there was a bit more customization needed than initially anticipated, so it has taken a...

Sep 2023
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Analyst/Coordinator

Loyalty, Product

For the end users who are pulling reports for things like ongoing quality measures, pulling the...

Sep 2023
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Analyst/Coordinator

Relationship

We have a good, consistent core group of people that we have worked with for HealtheIntent. They...

Sep 2023
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Analyst/Coordinator

Product

The biggest struggle for us with HealtheIntent has been defining populations correctly. The...

Sep 2023
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Analyst/Coordinator

Relationship

The people we work with at Oracle Health are good and helpful, but it is just a slow churn to get...

Sep 2023
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VP/Other Executive

Product

I am in the throes of struggling with customization for HealtheRegistries, so I am giving it a bad...

Aug 2023
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VP/Other Executive

Relationship, Value

We have to put out service requests, and it takes forever for the vendor to resolve them, and half...

Aug 2023
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Director

Relationship

Sometimes Oracle Health keeps their promises, but they are not consistent. Some of the time, they...

Aug 2023
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Director

Product

The product is a really robust platform. There are lots of integration capabilities.

Aug 2023
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Director

Relationship, Operations

The vendor’s customer service is lacking. The vendor is getting better, but their customer service,...

Aug 2023
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VP/Other Executive

Product

It is questionable whether we would purchase HealtheIntent again. We are still having issues with...

Aug 2023
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VP/Other Executive

Loyalty, Relationship

HealtheIntent is a very powerful tool, and it has great potential. We are trying to work on the...

Aug 2023
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Director

Product

HealtheIntent is like an umbrella with different components underneath it. It has HealtheCareManager...

Aug 2023
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Director

Product

There is a lot of duplicity in the documentation if we document things in the manner that Oracle...

Aug 2023
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Director

Value

If we need anything done for our worklists that are created and things like that in the ambulatory...

Aug 2023
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