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Population Health Platform Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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Analyst/Coordinator

Operations, Product

The product has a lot of information. The vendor tracks everything. Their audit trail construction...

Aug 2024
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Analyst/Coordinator

Loyalty, Product

The searchability from a user's perspective isn't there. We just have to know where things are to...

Aug 2024
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Analyst/Coordinator

Loyalty, Product

The next phase of what we are trying to do is make more of our third-party connectivity in real time...

Aug 2024
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Analyst/Coordinator

Loyalty, Relationship

We have made requests, but we are giving the vendor a year because they are in transition to Oracle...

Aug 2024
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Analyst/Coordinator

Product

We are in the cloud. We are part of a shared space up there, so a lot of the upgrades are for other...

Aug 2024
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Director

Product

The biggest strength of HealtheIntent is direct access to query the data ourselves. It is very...

Jul 2024
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Director

Relationship, Product

The analytics are not as user friendly and not as intuitive as we would like when it comes to the...

Jul 2024
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Director

Operations

To improve the implementation process for upgrades, Oracle Health could have more communication and...

Jul 2024
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Manager

Product

I would love the product to have some integrated AI tools, and currently, there are pretty much...

Jul 2024
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Manager

Operations

Even though we have been a long-standing client, we learned a lot of new things from the vendor's...

Jul 2024
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Manager

Product

Overall, our experience with HealtheIntent has been great. I love the platform. Even though we have...

Jul 2024
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VP/Other Executive

Operations

The vision is there for Oracle Health. We don’t get a lot of hot air coming out of their mouth....

Apr 2024
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VP/Other Executive

Relationship

Oracle doesn’t always keep to their timelines. There were a couple of measures that needed to be...

Apr 2024
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VP/Other Executive

Loyalty

Once we get all the data in HealtheIntent, we want to push that out to the point of care within the...

Apr 2024
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VP/Other Executive

Relationship

The vendor keeps up well with looking at what is important to the practices. We often have the...

Jan 2024
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VP/Other Executive

Relationship, Product

Oracle Health is constantly coming out with new metrics in HealtheRegistries. Recently, there has...

Jan 2024
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VP/Other Executive

Product

The reporting in HealtheIntent could sometimes be a little better. Some reports on the platform take...

Jan 2024
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VP/Other Executive

Relationship, Product

Over the years, we have had issues with updates to the product, but lately, if new product updates...

Jan 2024
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VP/Other Executive

Product

One of the things that is a struggle across the industry is what specifications to use for each...

Jan 2024
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VP/Other Executive

Loyalty, Relationship

The transition from Cerner to Oracle Health for the most part hasn't had a huge impact on me. There...

Jan 2024
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VP/Other Executive

Value

The vendor does avoid charging us unexpectedly, but we get charged for things that probably should...

Jan 2024
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Director

Operations

We do our own training, and we don't rely on the vendor to do training for us on this particular...

Jan 2024
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Director

Relationship

There are bugs from time to time within HealtheIntent, and we have to go back to the vendor and...

Jan 2024
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Director

Product, Value

HealtheIntent has been good for us. There is not anything that could come close to perfect, but...

Jan 2024
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Director

Product

There haven't been many recent upgrades with HealtheIntent. We think that is partly because of the...

Jan 2024
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Manager

Product

There is always something we would like to have, and there is always something the vendor could...

Dec 2023
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Manager

Culture, Relationship

When we initially got the tool, the vendor said that they would kind of work with us as we were...

Dec 2023
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Manager

Product

With HealtheRegistries, there are clinical standard measures or things that Cerner comes up with,...

Dec 2023
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Manager

Loyalty, Product

The product has been really effective, but we would like to see more. HealtheRegistries has been the...

Dec 2023
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Manager

Loyalty, Product, Value

We have a few key metrics that we have been tracking related to gaps in care closure and satisfying...

Dec 2023
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Manager

Product, Value

HealtheRegistries works really well in Cerner's EMR in terms of integration. HealtheRegistries is a...

Dec 2023
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Manager

Loyalty

We have seen Oracle Health’s road map, and they are moving everyone to the new cloud platform in the...

Dec 2023
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Manager

Loyalty

As an organization, we are making some very high-level decisions on Cerner versus Epic. We don't...

Dec 2023
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Manager

Value

There are some big things that the vendor has to charge us for, but I don't think they nitpick us...

Dec 2023
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Manager

Product

I have recommended the platform to others on numerous occasions. Most of the time, healthcare...

Dec 2023
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Director

Product

There is one major area that we don't have in HealtheIntent, and that is utilization metrics...

Dec 2023
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Director

Loyalty, Product

Oracle Health delivers new technology. The vendor is looking at up-and-coming things for social...

Dec 2023
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Director

Culture, Relationship

Cerner kept all of their promises until Oracle Health bought them. Since then, they have been a...

Dec 2023
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Director

Culture, Loyalty, Product

We have had our share of challenges with Oracle Health lately. We looked at several platforms from...

Dec 2023
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Director

Operations

In this business, all value-based contracts are different, so we can't do a canned implementation....

Dec 2023
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Director

Product, Value

HealtheRegistries is a quality product, and I would recommend it. It is the best product that we have....

Dec 2023
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Director

Relationship, Product

HealtheIntent is strong, and Oracle Health does a very good job of managing the data and keeping the...

Dec 2023
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Director

Culture, Value

With the pricing in HealtheIntent, it is pretty easy to add something on. Also, sometimes Oracle...

Dec 2023
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Director

Relationship

If we ever come across data issues in HealtheIntent, the vendor has people on calls who work through...

Dec 2023
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Director

Loyalty

HealtheCareManager is not part of our long-term plans because it is integrated into our EMR and we...

Dec 2023
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Director

Operations

Cerner did a good job with the HealtheCareManager implementation. They were there for us afterward...

Dec 2023
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Director

Loyalty

We went with HealtheCareManager because our previous system didn’t integrate into our EMR. So we...

Dec 2023
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Director

Relationship

Oracle Health does a really good job of maintaining their evidence-based guidelines, and the vendor...

Dec 2023
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VP/Other Executive

Loyalty, Relationship, Product

With Cerner, new development really took quite a long time. I feel like that is changing with Oracle...

Nov 2023
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VP/Other Executive

Relationship, Product

One thing the vendor has done better as they have become Oracle Health is being thoughtful about the...

Nov 2023
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VP/Other Executive

Operations

Doing the implementation work mostly falls on our organization’s team. Especially when looking at...

Nov 2023
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VP/Other Executive

Product

Machine learning or AI is a big area that I would like to see Oracle Health be able to develop. I...

Nov 2023
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VP/Other Executive

Culture, Relationship, Value

I would tell someone that Oracle Health has been a good partner to us over the years. They have...

Nov 2023
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VP/Other Executive

Loyalty, Relationship

Oracle Health will comment that they have a road map that will address some of our concerns, but it...

Nov 2023
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VP/Other Executive

Loyalty, Relationship

Cerner went through an acquisition by Oracle Health, and we are really trying to understand what is...

Nov 2023
||
(0)
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VP/Other Executive

Value

HealtheIntent currently doesn't meet our needs, and the price point, from what we are seeing in the...

Nov 2023
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VP/Other Executive

Product

The system aggregates data very well from multiple sources. HealthIntent does a pretty decent job of...

Nov 2023
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VP/Other Executive

Product

The system’s output is where things really fail and stop. The vendor doesn’t have the expertise...

Nov 2023
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VP/Other Executive

Product

Oracle Health should be redeveloping HealtheAnalytics to match where value-based contracting is, and...

Nov 2023
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VP/Other Executive

Product

The reliability could be improved. We often go to a different dashboard and have it not load. Or if...

Nov 2023
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Director

Culture, Value

We only have to buy something from Oracle Health if we decide we want to add a different set of...

Nov 2023
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(0)
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Director

Product

HealtheRegistries’ strength is the visibility that is tied into the patient's chart with regard to...

Nov 2023
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Director

Loyalty, Relationship, Product

There are some measures that the vendor set up, and those don't quite fit our size or the way we do...

Nov 2023
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(0)
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Director

Loyalty, Product

With HealtheRegistries, we have a lot of flexibility in getting codes mapped. When it comes to an...

Nov 2023
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VP/Other Executive

Relationship, Product

HealtheIntent is over and above anything else, and Cerner is very proactive, so I have been really...

Nov 2023
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VP/Other Executive

Loyalty, Product

I would tell someone looking at HealtheIntent that the solution had a bit of a rough start. The...

Nov 2023
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