Population Health Platform Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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Manager

Loyalty

As a system, we are going to a different vendor, so in the next few years we are ramping down with...

Nov 2024
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Manager

Culture, Value

Oracle Health really hasn’t charged us since we signed the contract. They don't nickel-and-dime us...

Nov 2024
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Manager

Product

What sets Oracle Health apart is their ability to onboard claims data really efficiently. A lot of...

Nov 2024
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Manager

Loyalty, Product

We would like to see more customizability with HealtheRegistries. Oracle Health basically makes us...

Nov 2024
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Manager

Loyalty, Product

With HealtheRegistries, we would like to see the vendor expand to more chronic conditions and more...

Nov 2024
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Manager

Operations

There wasn't a lot of video training; we were given a lot of wikis and guides. That was not as...

Nov 2024
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Manager

Loyalty, Operations, Product, Value

We are a little newer with HealtheCareManager but are overall pretty pleased. The first few months...

Nov 2024
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Manager

Culture, Product

The timelines are good, but it felt like when the vendor showed HealtheCareManager to us, it had all...

Nov 2024
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Manager

Operations

We didn't have a great implementation. We used Oracle Health consultants, and they didn't really...

Nov 2024
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Manager

Operations

For HealtheCareManager, they had a learning portal, and that training module was good because we...

Nov 2024
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Analyst/Coordinator

Product

Oracle Health can customize what we need to serve our population in the best way possible. The...

Sep 2024
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Analyst/Coordinator

Relationship, Product

It seems that when there are integration issues, like with stability and reliability, there is a...

Sep 2024
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Analyst/Coordinator

Product, Value

We have seen multiple patients at this point who were diagnosed with something very difficult to...

Sep 2024
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Analyst/Coordinator

Operations

To use this solution, we really need training and report output. If we are not in there frequently...

Sep 2024
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Analyst/Coordinator

Product

The reporting training could be more robust so that we can get useful data out of the system in a...

Sep 2024
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Analyst/Coordinator

Culture, Value

There are frequently new packages and things being offered by Oracle Health. We are not taking...

Sep 2024
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Analyst/Coordinator

Relationship

Oracle Health has been very inclusive within the project overall. The solution also definitely...

Sep 2024
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Analyst/Coordinator

Product

I would say the greatest points of success we have seen with HealtheRegistries revolve around the...

Sep 2024
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Analyst/Coordinator

Operations, Product

The product has a lot of information. The vendor tracks everything. Their audit trail construction...

Aug 2024
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Analyst/Coordinator

Loyalty, Product

The searchability from a user's perspective isn't there. We just have to know where things are to...

Aug 2024
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Analyst/Coordinator

Loyalty, Product

The next phase of what we are trying to do is make more of our third-party connectivity in real time...

Aug 2024
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Analyst/Coordinator

Loyalty, Relationship

We have made requests, but we are giving the vendor a year because they are in transition to Oracle...

Aug 2024
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Analyst/Coordinator

Product

We are in the cloud. We are part of a shared space up there, so a lot of the upgrades are for other...

Aug 2024
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Director

Product

The biggest strength of HealtheIntent is direct access to query the data ourselves. It is very...

Jul 2024
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Director

Relationship, Product

The analytics are not as user friendly and not as intuitive as we would like when it comes to the...

Jul 2024
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Director

Operations

To improve the implementation process for upgrades, Oracle Health could have more communication and...

Jul 2024
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Manager

Product

I would love the product to have some integrated AI tools, and currently, there are pretty much...

Jul 2024
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Manager

Operations

Even though we have been a long-standing client, we learned a lot of new things from the vendor's...

Jul 2024
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Manager

Product

Overall, our experience with HealtheIntent has been great. I love the platform. Even though we have...

Jul 2024
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VP/Other Executive

Relationship

Oracle doesn’t always keep to their timelines. There were a couple of measures that needed to be...

Apr 2024
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VP/Other Executive

Loyalty

Once we get all the data in HealtheIntent, we want to push that out to the point of care within the...

Apr 2024
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VP/Other Executive

Relationship

The vendor keeps up well with looking at what is important to the practices. We often have the...

Jan 2024
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VP/Other Executive

Relationship, Product

Oracle Health is constantly coming out with new metrics in HealtheRegistries. Recently, there has...

Jan 2024
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VP/Other Executive

Product

The reporting in HealtheIntent could sometimes be a little better. Some reports on the platform take...

Jan 2024
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VP/Other Executive

Relationship, Product

Over the years, we have had issues with updates to the product, but lately, if new product updates...

Jan 2024
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VP/Other Executive

Product

One of the things that is a struggle across the industry is what specifications to use for each...

Jan 2024
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VP/Other Executive

Loyalty, Relationship

The transition from Cerner to Oracle Health for the most part hasn't had a huge impact on me. There...

Jan 2024
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VP/Other Executive

Value

The vendor does avoid charging us unexpectedly, but we get charged for things that probably should...

Jan 2024
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Director

Operations

We do our own training, and we don't rely on the vendor to do training for us on this particular...

Jan 2024
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Director

Relationship

There are bugs from time to time within HealtheIntent, and we have to go back to the vendor and...

Jan 2024
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(0)
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Director

Product, Value

HealtheIntent has been good for us. There is not anything that could come close to perfect, but...

Jan 2024
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Director

Product

There haven't been many recent upgrades with HealtheIntent. We think that is partly because of the...

Jan 2024
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Manager

Product

There is always something we would like to have, and there is always something the vendor could...

Dec 2023
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Manager

Culture, Relationship

When we initially got the tool, the vendor said that they would kind of work with us as we were...

Dec 2023
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Manager

Product

With HealtheRegistries, there are clinical standard measures or things that Cerner comes up with,...

Dec 2023
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Manager

Loyalty, Product

The product has been really effective, but we would like to see more. HealtheRegistries has been the...

Dec 2023
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Manager

Loyalty, Product, Value

We have a few key metrics that we have been tracking related to gaps in care closure and satisfying...

Dec 2023
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Manager

Product, Value

HealtheRegistries works really well in Cerner's EMR in terms of integration. HealtheRegistries is a...

Dec 2023
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Manager

Loyalty

We have seen Oracle Health’s road map, and they are moving everyone to the new cloud platform in the...

Dec 2023
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(0)
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Manager

Loyalty

As an organization, we are making some very high-level decisions on Cerner versus Epic. We don't...

Dec 2023
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