Population Health Platform Commentary
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Benjamin Cassity
Research Director
KLAS Research Director - Benjamin Cassity
 
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User Commentary

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Manager

Product

The flow in HealtheCareManager is very user-friendly for care managers to manage their patients....

Feb 2025
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Manager

Loyalty, Product

We are adding direct messaging to our care management platform, and what originally was a simple...

Feb 2025
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Manager

Culture, Value

For the most part, the vendor keeps all of their promises. There is always something that can't be...

Feb 2025
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Manager

Loyalty

My satisfaction with the solution's ability to drive tangible outcomes will be higher with the new...

Feb 2025
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Director

Loyalty, Product

Some things that we would like Oracle Health to improve on HealtheRegistries are not tying every...

Jan 2025
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Director

Relationship

We don’t open a lot of tickets for HealtheRegistries; it just works. When I opened a ticket with...

Jan 2025
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Director

Loyalty

HealtheRegistries is fairly real time, and it is faceup for providers. The overall quality is pretty...

Jan 2025
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VP/Other Executive

Culture, Loyalty, Relationship

I wouldn't buy HealtheIntent again knowing what else is out there. I don't think that the vendor...

Jan 2025
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VP/Other Executive

Relationship

Oracle Health is reactive in terms of the improvements they are making. They are waiting for clients...

Jan 2025
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VP/Other Executive

Product

HealtheIntent inherently has value, and there are some good things about it. The system is good if...

Jan 2025
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CIO

Product

The integration with the EMR is one of HealtheIntent's biggest strengths. There is also integration...

Jan 2025
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CIO

Loyalty, Product

Oracle Health is working on the things we have recommended. We would like to use some more tools...

Jan 2025
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CIO

Product

I feel like Oracle Health doesn't have enough resources. Our area is so different than the rest of...

Jan 2025
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CIO

Operations, Product

When we manage HealtheIntent, there are so many tools for things like uploading data and writing...

Jan 2025
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Director

Loyalty, Value

With HealtheIntent, the functionality for cost and utilization was not that good, and that was why...

Jan 2025
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Director

Culture, Loyalty, Relationship, Product

When shopping for population health products, it is important to understand how forward-thinking a...

Jan 2025
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Director

Loyalty, Product

The market space has added some other vendors, and we have chosen to stand up one of those vendors'...

Jan 2025
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Director

Product

With population health tools, when we are in the EHR, it is hard to go to a different place and get...

Jan 2025
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Manager

Loyalty

As a system, we are going to a different vendor, so in the next few years we are ramping down with...

Nov 2024
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Manager

Culture, Value

Oracle Health really hasn’t charged us since we signed the contract. They don't nickel-and-dime us...

Nov 2024
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Manager

Product

What sets Oracle Health apart is their ability to onboard claims data really efficiently. A lot of...

Nov 2024
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Manager

Loyalty, Product

We would like to see more customizability with HealtheRegistries. Oracle Health basically makes us...

Nov 2024
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Manager

Loyalty, Product

With HealtheRegistries, we would like to see the vendor expand to more chronic conditions and more...

Nov 2024
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Manager

Operations

There wasn't a lot of video training; we were given a lot of wikis and guides. That was not as...

Nov 2024
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Manager

Loyalty, Operations, Product, Value

We are a little newer with HealtheCareManager but are overall pretty pleased. The first few months...

Nov 2024
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Manager

Culture, Product

The timelines are good, but it felt like when the vendor showed HealtheCareManager to us, it had all...

Nov 2024
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Manager

Operations

We didn't have a great implementation. We used Oracle Health consultants, and they didn't really...

Nov 2024
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Manager

Operations

For HealtheCareManager, they had a learning portal, and that training module was good because we...

Nov 2024
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Analyst/Coordinator

Product

Oracle Health can customize what we need to serve our population in the best way possible. The...

Sep 2024
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Analyst/Coordinator

Relationship, Product

It seems that when there are integration issues, like with stability and reliability, there is a...

Sep 2024
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Analyst/Coordinator

Product, Value

We have seen multiple patients at this point who were diagnosed with something very difficult to...

Sep 2024
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Analyst/Coordinator

Operations

To use this solution, we really need training and report output. If we are not in there frequently...

Sep 2024
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Analyst/Coordinator

Product

The reporting training could be more robust so that we can get useful data out of the system in a...

Sep 2024
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Analyst/Coordinator

Culture, Value

There are frequently new packages and things being offered by Oracle Health. We are not taking...

Sep 2024
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Analyst/Coordinator

Relationship

Oracle Health has been very inclusive within the project overall. The solution also definitely...

Sep 2024
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Analyst/Coordinator

Product

I would say the greatest points of success we have seen with HealtheRegistries revolve around the...

Sep 2024
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Analyst/Coordinator

Operations, Product

The product has a lot of information. The vendor tracks everything. Their audit trail construction...

Aug 2024
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Analyst/Coordinator

Loyalty, Product

The searchability from a user's perspective isn't there. We just have to know where things are to...

Aug 2024
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Analyst/Coordinator

Loyalty, Product

The next phase of what we are trying to do is make more of our third-party connectivity in real time...

Aug 2024
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Analyst/Coordinator

Loyalty, Relationship

We have made requests, but we are giving the vendor a year because they are in transition to Oracle...

Aug 2024
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Analyst/Coordinator

Product

We are in the cloud. We are part of a shared space up there, so a lot of the upgrades are for other...

Aug 2024
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Director

Product

The biggest strength of HealtheIntent is direct access to query the data ourselves. It is very...

Jul 2024
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Director

Relationship, Product

The analytics are not as user friendly and not as intuitive as we would like when it comes to the...

Jul 2024
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Director

Operations

To improve the implementation process for upgrades, Oracle Health could have more communication and...

Jul 2024
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Manager

Product

I would love the product to have some integrated AI tools, and currently, there are pretty much...

Jul 2024
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Manager

Operations

Even though we have been a long-standing client, we learned a lot of new things from the vendor's...

Jul 2024
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Manager

Product

Overall, our experience with HealtheIntent has been great. I love the platform. Even though we have...

Jul 2024
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VP/Other Executive

Relationship

Oracle doesn’t always keep to their timelines. There were a couple of measures that needed to be...

Apr 2024
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VP/Other Executive

Loyalty

Once we get all the data in HealtheIntent, we want to push that out to the point of care within the...

Apr 2024
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