PayZen Patient Financing Services (Non-Recourse) Commentary

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The existing system people had used for any type of patient financing had been burdensome for our...

We've only been live with PayZen for a few months. We're at a time of year when there are a lot of...

We didn’t have to use a separate portal or separate payment process for our frontline staff members...

After we first went live, we didn't get any patients to use the service for a while. Some patients...

PayZen had some changes, and I think those have been a struggle for them. The original person I was...

I know I had looked at other vendors, but for what our needs are at this point in time, PayZen is...

We started using PayZen to reduce the number of patients going to bad debt. It was really to...

PayZen engages with patients pretty simply through text and email, and if a patient wants to use the...

PayZen integrates well. We're not fully integrated yet because of limited resources on our side. But...

I met regularly with the PayZen folks I worked with on the implementation, and I continue to meet...

We're an Epic shop, and PayZen is into Epic. That makes things easier for sure.

If you do a staff evaluation for how well a staff member meets expectations, and if the staff does...

There are some outcomes with PayZen that I wish were better, but PayZen is controlled by their...

PayZen is absolutely part of our long-term plans. They will stay as long as the program works and is...

Payment plans are one component of what PayZen offers, but we're engaged with them on the whole...

Back when we were initially scaling payment plans with PayZen, we had some stumbles where the...

I would recommend PayZen for sure. I've met with pretty much all the other vendors, and PayZen has...

The conversion rates and adoption percentage could have gone way up if we could have utilized the...

The initial reaction to nonrecourse financing is the work involved. You're going through the process...

We have a high capture rate on patient balances collected prior to service with PayZen. We’re...

PayZen allows us to be respectful, compassionate, and patient focused because everybody is rallying...

To the extent that we're now integrated with PayZen, every time we’ve expanded our functionality, it...

PayZen is part of my long-term plans, and we’re working on further integrating things. From the...

PayZen is super engaged, and our relationship is very solid. They've provided us with marketing...

Even with the understanding of nonrecourse financing, what that means, and the convenience and...

We have regular meetings with PayZen as we try to continue to refine the service. We've gone through...

I haven't heard any complaints about PayZen's employees. Our account manager has been excellent....

I was skeptical at first, but PayZen has exceeded my expectations. They've been very respectful and...

The engagement is very solid. PayZen brought something to our practice that we didn't previously...

We don't want to consider ourselves a bank or a financial institution. We're a healthcare provider,...

PayZen doesn’t have access to our system. We are providing them with files that we drop off to their...

Ever since PayZen has taken over this work, we haven't had any issues. We could be in the middle of...

We have a patient who already has a payment plan with PayZen and has new balances now from...

We need to have a means for a patient to get the medical care they need, even though they may not be...

We've been looking for a company like PayZen for many years. Previously, we had a firm that would...

People don't answer PayZen's phone calls, so I don't think that's a PayZen efficiency issue. I think...

PayZen has been a good program for us and for our patients. PayZen issues a credit card or a debit...

We hired PayZen to help us provide optimal support to our patients. We can offer payment plans, but...

There's always room for improvement, but I would say that PayZen was really engaged and very...

We work with someone from PayZen who is just so great. Even if we drop the ball on something, this...

The vendor has things in development that will be beneficial to my company, but these things aren't...

This is such a small thing, but I think it would have really helped me to know the expectation of...

We may jump away from PayZen, honestly. To be transparent, we're looking at outsourcing early-out...

PayZen recently did a rollover. Before, I only had a set balance and then all these separate payment...

We don’t really do a lot with PayZen's staff and consultants, but we haven’t gotten complaints from...

When we ask PayZen to do things, they do what we need. They understand what our interests are.

There has been a huge impact on us recently. PayZen started a new communication model for customer...

We've had some issues with files going back and forth between PayZen and our other system, so that...

In terms of customer service and the implementation process, everything went very smoothly. We had a...

I would like to see more patients utilizing PayZen's service, but I think it has been successful and...

We did have a payment option in the past through a local bank, and it was a recourse program. It was...

One pain point we've definitely heard from our patients is that if patients have multiple accounts,...

I would recommend PayZen because they are doing a lot of what they said they would do, and they do...

The PayZen implementation was pretty quick. They were pretty good on that, and the transition of...

PayZen is trying to offer other methods, like a payment card, but we're just not choosing to use...

PayZen is very visible. Our previous vendor was not. We meet with PayZen regularly. They give us...

I think that with the increase in self-pay patients, we are going to be monitoring things. We have...

Everyone we have dealt with from PayZen has been very responsive. They are always Johnny-on-the-spot...

With PayZen, we always wish we could get more. We wait 60 days before we reach out to patients to...

PayZen has really been a patient pleaser. We have seen more patients shift to high-deductible...

PayZen has exceeded our expectations. We are just branching out now into a newer service that PayZen...

The key factor that influenced our decision to go with a nonrecourse service over a recourse service...

We still have regular follow-up meetings with PayZen where we review the accounts they’ve acquired...

Patients can have multiple accounts, but they can't roll up the bills into one. That's been the...

PayZen’s customer service is very good. Anyone that I have communicated with has been great and very...

We hired PayZen to help our patients have a better understanding of the type of bills they have and...

PayZen succeeded in what we went out to do, which was bring our patients an opportunity to have...

We are leaving PayZen. When we were looking for a financing company a few years ago, one of the...

We didn't have a lot of issues with how well PayZen’s technology integrated with our systems, but...

For patients who can’t pay in full today, we are able to get a capital influx sooner as opposed to...

During implementation, if there is a standard format that the EHR has, PayZen needs to make sure to...

Receiving our money’s worth is tough because, ultimately, PayZen is taking on risk. But by the same...

PayZen has regular meetings with us and talks us through the data and analytics, and we review the...

We made recommendations, and PayZen finally came through with them, but in some cases, it could have...

I have seen a couple of people that we work with at PayZen turnover. They get promoted or whatever,...

PayZen helps patients take care of their bills. The service is really good for people who can't pay...

We have an assigned contact from PayZen. Quite frequently, we have additional people from PayZen on...

We have better integration with PayZen’s technology on the back end than on the front end because we...

I would rate our satisfaction with PayZen's ability to help drive patient adoption of their services...

PayZen can be a little aggressive.

I have used a lot of different products to help collect A/R, but I have never had a firm like PayZen...

The frequency of PayZen’s plans being offered to patients has been amazing. If people want to work...

What I like about working with PayZen is that what they said in the sales pitch is what occurred in...

There are no additional costs involved with PayZen. I'm extremely satisfied with PayZen’s staff...

PayZen is accomplishing what we set out to do, and that is to give our patients a way to finance...

I have worked with a few different folks from PayZen, and they have all been able to handle anything...

I'm very satisfied with the work the firm has done. PayZen has been very effective at getting...

I haven't had any trouble with PayZen’s technology. The data files come across, and we are basically...

When choosing between recourse or nonrecourse financing services, I really wanted things to be set...

Every patient is underwritten, so fees are variable based on the risk of each patient. However, we...

PayZen has been very available to us. We meet on a regular basis. We continue to talk through and...

PayZen’s execution has surpassed our expectations. We can absolutely measure what the outcomes have...

We have access to pretty much everybody at PayZen. PayZen is very responsive to us. They are...

PayZen is available to any of our patients who are looking to set up a payment plan. Anybody who has...

I would absolutely recommend PayZen. We are very happy with the firm. We have the ability now to set...

We were looking at default rates of our payment plans that we ran in-house with the assistance of...

We have been extremely satisfied with PayZen. We have had a very good working relationship. The...

The key factor that influenced our organization's decision when choosing between recourse and...

The firm's people have knowledge that really helps create a bridge of understanding. They are able...

PayZen consistently exceeds our expectations. In the initial project rollout, when we were bringing...

I have positive feedback for PayZen. They are a really great implementation and product services...

I would tell another organization considering PayZen that the project implementation team was a...

PayZen has an excellent outreach program and marketing. Ultimately, we partner with the firm to...

PayZen is fully engaged and available. For communication, the bridge is open all the time. There is...

PayZen has a lot of really good recommendations and best practices from other clients. They provide...

PayZen was the first company that I came across that did nonrecourse financing. With all of the...

I would buy PayZen's services again. I have had several of my peers reach out to me and ask how our...

We had a person from PayZen who constantly checked in with us, made sure that we understood what we...

Starting PayZen's service was easy. There was just a little lift from us as we gave them the data....

PayZen has not overpromised. They are really realistic about what we should expect, and they have...

PayZen was very accommodating when we asked them to help us separate out our data in a certain way....