PayZen Patient Financing Services (Non-Recourse) Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Operations, Services
PayZen gave us a good, prescriptive game plan on how to roll the project out, gain awareness, and...
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Relationship, Services
PayZen has a solid understanding of the space they operate in. We have been able to work with PayZen...
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Value
PayZen could provide a lower discount on my fees, but it is hard to complain too much. They have a...
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Services, Value
PayZen’s technology is pretty slick. I think it does just fine. I can go out to PayZen’s dashboard...
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Relationship
PayZen is just easy to work with. If there are any issues, they go out of their way to make sure...
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Relationship
PayZen has had a bit of turnover. We have had a couple of different people, but PayZen really does...
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Services
I haven't heard much in terms of patients being dissatisfied with their ability to use PayZen’s...
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Loyalty, Value
We were looking for a partner that was able to help us reduce our self-pay A/R and increase our...
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Loyalty, Value
The attractive part was that the services were nonrecourse services. When we evaluated our self-pay...
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Operations
PayZen assists with marketing the materials and making updates as needed or expected. They try and...
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Operations, Value
One thing PayZen could improve upon involves their competitors. One of the other firms in the space...
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Operations, Services
I would like PayZen to improve by trying to limit the variance of the pay to the system. The...
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Value
PayZen takes on the risk, and we get a reduced payment, but it is a payment that we can use to fund...
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Loyalty, Relationship, Services
I would recommend PayZen because customers can get things implemented fairly quickly. PayZen...
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Loyalty, Services
We like PayZen because they are nonrecourse. There is no impact on the patient's credit reporting....
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Relationship, Services
On the front end, there isn't really any integration. Our people want to be able to integrate our...
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Relationship
Things are going well this year with PayZen. PayZen has calls with me to talk about their upcoming...
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Services
How well PayZen's technology interacts with our internal systems has been seamless for us. The...
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Loyalty
We didn't look at other vendors, but we were so intrigued by PayZen, because it just seemed too good...
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Value
With PayZen, we just pay one flat rate for whatever they collect. They don't charge anytime they get...
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Relationship, Services
We went with the firm primarily over other firms due to the no-recourse promise and some good...
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Relationship
PayZen is always on top of stuff, and anytime I reach out to any of their people, there are instant...
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Relationship
PayZen has been very good at dealing with issues that have come up. When we had an issue, PayZen was...
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Relationship, Services
PayZen is responsive, and they are at the table bringing all their resources. They have hired more...
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Relationship
PayZen's leadership involvement is definitely very noticeable. The fact they are a no-recourse firm...
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Value
PayZen could definitely improve their charge structure or even the services that come. There are...
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Services
With PayZen, if someone came in today, had a balance, and signed up but then came back in a month or...
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Relationship, Value
PayZen is really good. I have had so many struggles, but the firm has been very patient and has kept...
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Relationship, Value
When we were performing better than expected, PayZen adjusted their entire table so that we...
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Loyalty
What attracted me to PayZen's offer was that there was no recourse. We weren't stuck with a...
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Services, Value
My collection percentages are just a little lower than I expected them to be. PayZen provides...
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Value
One of our concerns was a firm going after patients for a default, and we didn't want our patients...
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Value
Right now, I'm trying to collect money at the facility from as many of our patients as possible,...
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Value
This service is great to give patients an opportunity to pay their bills over time with no interest,...
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Loyalty, Services, Value
I haven't run across anything negative. A lot of issues are on our end, getting the education to our...
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Services
PayZen has some kind of technology that they can put the patient's information into. The firm...
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