PayZen Patient Financing Services (Non-Recourse) Commentary

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We've had some issues with files going back and forth between PayZen and our other system, so that...

In terms of customer service and the implementation process, everything went very smoothly. We had a...

I would like to see more patients utilizing PayZen's service, but I think it has been successful and...

We did have a payment option in the past through a local bank, and it was a recourse program. It was...

One pain point we've definitely heard from our patients is that if patients have multiple accounts,...

I would recommend PayZen because they are doing a lot of what they said they would do, and they do...

The PayZen implementation was pretty quick. They were pretty good on that, and the transition of...

PayZen is trying to offer other methods, like a payment card, but we're just not choosing to use...

PayZen is very visible. Our previous vendor was not. We meet with PayZen regularly. They give us...

I think that with the increase in self-pay patients, we are going to be monitoring things. We have...

Everyone we have dealt with from PayZen has been very responsive. They are always Johnny-on-the-spot...

With PayZen, we always wish we could get more. We wait 60 days before we reach out to patients to...

PayZen has really been a patient pleaser. We have seen more patients shift to high-deductible...

PayZen has exceeded our expectations. We are just branching out now into a newer service that PayZen...

The key factor that influenced our decision to go with a nonrecourse service over a recourse service...

We still have regular follow-up meetings with PayZen where we review the accounts they’ve acquired...

Patients can have multiple accounts, but they can't roll up the bills into one. That's been the...

PayZen’s customer service is very good. Anyone that I have communicated with has been great and very...

We hired PayZen to help our patients have a better understanding of the type of bills they have and...

PayZen succeeded in what we went out to do, which was bring our patients an opportunity to have...

We are leaving PayZen. When we were looking for a financing company a few years ago, one of the...

We didn't have a lot of issues with how well PayZen’s technology integrated with our systems, but...

For patients who can’t pay in full today, we are able to get a capital influx sooner as opposed to...

During implementation, if there is a standard format that the EHR has, PayZen needs to make sure to...

Receiving our money’s worth is tough because, ultimately, PayZen is taking on risk. But by the same...

PayZen has regular meetings with us and talks us through the data and analytics, and we review the...

We made recommendations, and PayZen finally came through with them, but in some cases, it could have...

I have seen a couple of people that we work with at PayZen turnover. They get promoted or whatever,...

PayZen helps patients take care of their bills. The service is really good for people who can't pay...

We have an assigned contact from PayZen. Quite frequently, we have additional people from PayZen on...

We have better integration with PayZen’s technology on the back end than on the front end because we...

I would rate our satisfaction with PayZen's ability to help drive patient adoption of their services...

PayZen can be a little aggressive.

I have used a lot of different products to help collect A/R, but I have never had a firm like PayZen...

The frequency of PayZen’s plans being offered to patients has been amazing. If people want to work...

What I like about working with PayZen is that what they said in the sales pitch is what occurred in...

There are no additional costs involved with PayZen. I'm extremely satisfied with PayZen’s staff...

PayZen is accomplishing what we set out to do, and that is to give our patients a way to finance...

I have worked with a few different folks from PayZen, and they have all been able to handle anything...

I'm very satisfied with the work the firm has done. PayZen has been very effective at getting...

I haven't had any trouble with PayZen’s technology. The data files come across, and we are basically...

When choosing between recourse or nonrecourse financing services, I really wanted things to be set...

Every patient is underwritten, so fees are variable based on the risk of each patient. However, we...

PayZen has been very available to us. We meet on a regular basis. We continue to talk through and...

PayZen’s execution has surpassed our expectations. We can absolutely measure what the outcomes have...

We have access to pretty much everybody at PayZen. PayZen is very responsive to us. They are...

PayZen is available to any of our patients who are looking to set up a payment plan. Anybody who has...

I would absolutely recommend PayZen. We are very happy with the firm. We have the ability now to set...

We were looking at default rates of our payment plans that we ran in-house with the assistance of...

We have been extremely satisfied with PayZen. We have had a very good working relationship. The...

The key factor that influenced our organization's decision when choosing between recourse and...

The firm's people have knowledge that really helps create a bridge of understanding. They are able...

PayZen consistently exceeds our expectations. In the initial project rollout, when we were bringing...

I have positive feedback for PayZen. They are a really great implementation and product services...

I would tell another organization considering PayZen that the project implementation team was a...

PayZen has an excellent outreach program and marketing. Ultimately, we partner with the firm to...

PayZen is fully engaged and available. For communication, the bridge is open all the time. There is...

PayZen has a lot of really good recommendations and best practices from other clients. They provide...

PayZen was the first company that I came across that did nonrecourse financing. With all of the...

I would buy PayZen's services again. I have had several of my peers reach out to me and ask how our...

We had a person from PayZen who constantly checked in with us, made sure that we understood what we...

Starting PayZen's service was easy. There was just a little lift from us as we gave them the data....

PayZen has not overpromised. They are really realistic about what we should expect, and they have...

PayZen was very accommodating when we asked them to help us separate out our data in a certain way....

PayZen’s whole implementation process went very well. They are very easy to work with. We had to...

PayZen’s support team is very responsive. When I email our account manager with our concerns and...

We hired PayZen because we have struggled with patient accounts receivable balances. We were looking...

The pain point for our patients is the number of texts they get weekly from PayZen. We have a...

PayZen is so helpful. We have had so many changes, and PayZen has just been on top of them. They...

The key factors that influence our organization’s decision when choosing between recourse or...

The charge for this service is all-encompassing. How the firm does it is that we have created a...

I don't know that there are any shortcomings with the service. We can tell that PayZen’s goal is to...

PayZen has been pretty easy to work with. They told us that we would net around a certain...

We didn't have a firm prior to PayZen. Our facility was handling all our payment plans in-house. I...

Right now, we are doing recurring calls with the firm. We were doing more frequent recurring calls...

We hired the firm so that we could get some of the self-pay A/R off our books. The service is...

With the integration, we have had a bit of trouble on the payment portion. PayZen does not provide...

We have had issues with the implementation of PayZen's system, but PayZen was really great at...

We don't have to worry about PayZen charging for every little thing. With other firms and vendors,...

I don't really have feedback about anything that PayZen could improve on because things really did...

We were looking at alternative payment methods for our patients. We liked the way that PayZen’s...

With PayZen, we don't have a patient commit to a payment plan with us that requires monthly work,...

PayZen is always tweaking models, and they recently changed how they calculate things. They are also...

What we like about this service is the fact that PayZen pays us up front the day after the...

Our biggest concern when we adopted this partnership was that we thought people would think PayZen...

The relationship with PayZen has continued in a good manner. We haven't had any concerns. For...

PayZen is working on combining payment plans, so if a patient has a payment plan with them already...

We have to do some manual posting, so there is a bit of manual work that has to happen on our side....

We have had patients who come in for services and utilize PayZen, and then a month later, they come...

We aren't the biggest fish out there, and our facility size tends not to get as much attention from...

PayZen is a business. They have to make money. PayZen charges us a fee per payment arrangement, and...

My ROI with PayZen has definitely exceeded expectations. I get back way more money than I expected....

We were looking for a healthcare financing option that did not have any significant recourse. Most...

The people from the firm are very professional and respectful. They are good listeners. When we went...

The firm often offers payment plans to patients. I'm sure there are some accounts out there that get...

The biggest thing I was worried about before we started using PayZen was that our community was...

We are hoping for a higher percentage of payout than we have been seeing, but I know that isn't...

PayZen tries to be really involved to make sure they can meet our needs, and they have worked to...

I won’t say that PayZen really nickel-and-dimes us, but I do feel that the percentage they claimed...

I'm not going to say PayZen has exceeded our expectations because we had pretty high expectations...

PayZen delivers well. I think sometimes they deliver too well in that patients sometimes feel like...

Everybody's needs are different, so if an organization were looking at working with PayZen, I would...

The firm’s strategic ability is fine. PayZen wanted to be a little more aggressive than we wanted...

The firm definitely avoids charging extra for every little thing. We just have contingency fees. If...

There are times when the firm doesn’t know the answer to something right away, and we just have to...

PayZen does everything and then some. They are always above target. Their integration is as good as...