PayZen Patient Financing Services (Non-Recourse) Commentary
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Subject Expert
Josh Naegle
Associate Engagement Partner
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User Commentary
Relationship
Everyone we have dealt with from PayZen has been very responsive. They are always Johnny-on-the-spot...
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Services, Value
With PayZen, we always wish we could get more. We wait 60 days before we reach out to patients to...
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Value
PayZen has really been a patient pleaser. We have seen more patients shift to high-deductible...
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Value
PayZen has exceeded our expectations. We are just branching out now into a newer service that PayZen...
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Loyalty, Value
The key factor that influenced our decision to go with a nonrecourse service over a recourse service...
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Relationship
We still have regular follow-up meetings with PayZen where we review the accounts they’ve acquired...
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Loyalty, Services
Patients can have multiple accounts, but they can't roll up the bills into one. That's been the...
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Relationship
PayZen’s customer service is very good. Anyone that I have communicated with has been great and very...
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Relationship
We hired PayZen to help our patients have a better understanding of the type of bills they have and...
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Value
PayZen succeeded in what we went out to do, which was bring our patients an opportunity to have...
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Loyalty
We are leaving PayZen. When we were looking for a financing company a few years ago, one of the...
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Loyalty
We didn't have a lot of issues with how well PayZen’s technology integrated with our systems, but...
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Value
For patients who can’t pay in full today, we are able to get a capital influx sooner as opposed to...
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Operations, Services
During implementation, if there is a standard format that the EHR has, PayZen needs to make sure to...
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Loyalty, Value
Receiving our money’s worth is tough because, ultimately, PayZen is taking on risk. But by the same...
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Operations
PayZen has regular meetings with us and talks us through the data and analytics, and we review the...
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Services
We made recommendations, and PayZen finally came through with them, but in some cases, it could have...
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Relationship, Services
I have seen a couple of people that we work with at PayZen turnover. They get promoted or whatever,...
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Loyalty, Operations, Value
PayZen helps patients take care of their bills. The service is really good for people who can't pay...
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Relationship, Operations
We have an assigned contact from PayZen. Quite frequently, we have additional people from PayZen on...
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Relationship, Operations, Services
We have better integration with PayZen’s technology on the back end than on the front end because we...
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Relationship, Operations, Value
I would rate our satisfaction with PayZen's ability to help drive patient adoption of their services...
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Relationship, Services
PayZen can be a little aggressive.
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Relationship, Operations, Services
I have used a lot of different products to help collect A/R, but I have never had a firm like PayZen...
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Operations
The frequency of PayZen’s plans being offered to patients has been amazing. If people want to work...
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Operations, Services
What I like about working with PayZen is that what they said in the sales pitch is what occurred in...
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Relationship, Operations, Value
There are no additional costs involved with PayZen. I'm extremely satisfied with PayZen’s staff...
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Operations, Value
PayZen is accomplishing what we set out to do, and that is to give our patients a way to finance...
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Relationship, Operations, Services
I have worked with a few different folks from PayZen, and they have all been able to handle anything...
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Relationship, Operations
I'm very satisfied with the work the firm has done. PayZen has been very effective at getting...
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Operations
I haven't had any trouble with PayZen’s technology. The data files come across, and we are basically...
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Operations
When choosing between recourse or nonrecourse financing services, I really wanted things to be set...
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Operations, Value
Every patient is underwritten, so fees are variable based on the risk of each patient. However, we...
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Relationship, Services
PayZen has been very available to us. We meet on a regular basis. We continue to talk through and...
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Operations, Value
PayZen’s execution has surpassed our expectations. We can absolutely measure what the outcomes have...
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Relationship
We have access to pretty much everybody at PayZen. PayZen is very responsive to us. They are...
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Operations
PayZen is available to any of our patients who are looking to set up a payment plan. Anybody who has...
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Services
I would absolutely recommend PayZen. We are very happy with the firm. We have the ability now to set...
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Operations, Value
We were looking at default rates of our payment plans that we ran in-house with the assistance of...
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Relationship, Operations
We have been extremely satisfied with PayZen. We have had a very good working relationship. The...
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Loyalty, Operations
The key factor that influenced our organization's decision when choosing between recourse and...
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Relationship
The firm's people have knowledge that really helps create a bridge of understanding. They are able...
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Operations
PayZen consistently exceeds our expectations. In the initial project rollout, when we were bringing...
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Relationship, Operations
I have positive feedback for PayZen. They are a really great implementation and product services...
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Operations, Value
I would tell another organization considering PayZen that the project implementation team was a...
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Relationship, Services
PayZen has an excellent outreach program and marketing. Ultimately, we partner with the firm to...
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Relationship, Services
PayZen is fully engaged and available. For communication, the bridge is open all the time. There is...
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Loyalty, Relationship, Operations
PayZen has a lot of really good recommendations and best practices from other clients. They provide...
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Loyalty, Operations
PayZen was the first company that I came across that did nonrecourse financing. With all of the...
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Loyalty, Relationship
I would buy PayZen's services again. I have had several of my peers reach out to me and ask how our...
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Relationship, Services
We had a person from PayZen who constantly checked in with us, made sure that we understood what we...
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Relationship, Operations
Starting PayZen's service was easy. There was just a little lift from us as we gave them the data....
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Operations
PayZen has not overpromised. They are really realistic about what we should expect, and they have...
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Relationship, Services
PayZen was very accommodating when we asked them to help us separate out our data in a certain way....
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Relationship, Operations
PayZen’s whole implementation process went very well. They are very easy to work with. We had to...
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Relationship
PayZen’s support team is very responsive. When I email our account manager with our concerns and...
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Loyalty
We hired PayZen because we have struggled with patient accounts receivable balances. We were looking...
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Services
The pain point for our patients is the number of texts they get weekly from PayZen. We have a...
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Loyalty, Relationship
PayZen is so helpful. We have had so many changes, and PayZen has just been on top of them. They...
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Loyalty
The key factors that influence our organization’s decision when choosing between recourse or...
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Operations, Value
The charge for this service is all-encompassing. How the firm does it is that we have created a...
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Operations, Services, Value
I don't know that there are any shortcomings with the service. We can tell that PayZen’s goal is to...
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Value
PayZen has been pretty easy to work with. They told us that we would net around a certain...
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Loyalty, Value
We didn't have a firm prior to PayZen. Our facility was handling all our payment plans in-house. I...
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Services
Right now, we are doing recurring calls with the firm. We were doing more frequent recurring calls...
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Operations, Value
We hired the firm so that we could get some of the self-pay A/R off our books. The service is...
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Operations
With the integration, we have had a bit of trouble on the payment portion. PayZen does not provide...
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Operations, Services
We have had issues with the implementation of PayZen's system, but PayZen was really great at...
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Value
We don't have to worry about PayZen charging for every little thing. With other firms and vendors,...
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Relationship, Operations
I don't really have feedback about anything that PayZen could improve on because things really did...
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Loyalty, Operations
We were looking at alternative payment methods for our patients. We liked the way that PayZen’s...
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Value
With PayZen, we don't have a patient commit to a payment plan with us that requires monthly work,...
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Relationship, Services
PayZen is always tweaking models, and they recently changed how they calculate things. They are also...
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Value
What we like about this service is the fact that PayZen pays us up front the day after the...
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Relationship, Services
Our biggest concern when we adopted this partnership was that we thought people would think PayZen...
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Relationship
The relationship with PayZen has continued in a good manner. We haven't had any concerns. For...
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Loyalty, Services
PayZen is working on combining payment plans, so if a patient has a payment plan with them already...
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Operations
We have to do some manual posting, so there is a bit of manual work that has to happen on our side....
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Operations, Services
We have had patients who come in for services and utilize PayZen, and then a month later, they come...
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Relationship
We aren't the biggest fish out there, and our facility size tends not to get as much attention from...
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Value
PayZen is a business. They have to make money. PayZen charges us a fee per payment arrangement, and...
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Operations, Value
My ROI with PayZen has definitely exceeded expectations. I get back way more money than I expected....
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Loyalty, Operations
We were looking for a healthcare financing option that did not have any significant recourse. Most...
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Relationship, Services
The people from the firm are very professional and respectful. They are good listeners. When we went...
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Operations
The firm often offers payment plans to patients. I'm sure there are some accounts out there that get...
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Operations
The biggest thing I was worried about before we started using PayZen was that our community was...
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Operations, Value
We are hoping for a higher percentage of payout than we have been seeing, but I know that isn't...
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Relationship, Operations
PayZen tries to be really involved to make sure they can meet our needs, and they have worked to...
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Operations, Value
I won’t say that PayZen really nickel-and-dimes us, but I do feel that the percentage they claimed...
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Relationship, Services
I'm not going to say PayZen has exceeded our expectations because we had pretty high expectations...
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Relationship, Operations
PayZen delivers well. I think sometimes they deliver too well in that patients sometimes feel like...
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Relationship, Services
Everybody's needs are different, so if an organization were looking at working with PayZen, I would...
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Relationship
The firm’s strategic ability is fine. PayZen wanted to be a little more aggressive than we wanted...
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Value
The firm definitely avoids charging extra for every little thing. We just have contingency fees. If...
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Relationship, Services
There are times when the firm doesn’t know the answer to something right away, and we just have to...
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Relationship, Operations, Services
PayZen does everything and then some. They are always above target. Their integration is as good as...
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Operations
We have recurring meetings with the firm, and they provide executive dashboards that tell me exactly...
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Value
So far, we have had pretty good success in the months that we have been live with PayZen. They have...
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Operations
We have only had a few people enroll in PayZen's Care Card service. That one is a bit harder to push...
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Relationship, Services
The firm could be better empowered to solve challenges we might have by just listening to what the...
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Loyalty, Value
When we first talked to the salespeople, there was a disconnect between the sales pitch and what...
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Loyalty, Operations, Services
The requirement the firm does particularly well on is the reporting, and when I have asked for...
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Operations, Services
Of all the implementations that I have done, especially at this organization, the project with...
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Operations
We are working with our front staff to bring more awareness to the program. PayZen doesn't kick in...
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Loyalty, Operations, Value
We were looking at providing another option for our patients to help with their bills. I came across...
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Relationship, Operations
PayZen provided our patients with a way to make affordable payments on their accounts without...
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Loyalty, Relationship
The PayZen people that I have been dealing with have been very pleasant, and they are knowledgeable...
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Operations
We have the Care Card that PayZen offers. It is a prepaid card that patients can use, and I really...
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Relationship, Services
PayZen hasn't offered anything that hasn't worked with what we needed. Everything related to PayZen...
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Operations
Anytime there is a change, there is sometimes a little bit of a disconnect. The Care Card is new,...
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Loyalty, Services, Value
I am not aware of there being excessive charges with PayZen, and when a patient does sign up with...
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Commentary Summary
Comment Type Breakout