PayZen Patient Financing Services (Non-Recourse) Commentary
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Subject Expert
Don Seamons
Research Director
Commentary Summary
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User Commentary
Relationship, Operations
PayZen’s whole implementation process went very well. They are very easy to work with. We had to...
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Relationship
PayZen’s support team is very responsive. When I email our account manager with our concerns and...
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Loyalty
We hired PayZen because we have struggled with patient accounts receivable balances. We were looking...
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Services
The pain point for our patients is the number of texts they get weekly from PayZen. We have a...
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Loyalty, Relationship
PayZen is so helpful. We have had so many changes, and PayZen has just been on top of them. They...
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Loyalty
The key factors that influence our organization’s decision when choosing between recourse or...
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Operations, Value
The charge for this service is all-encompassing. How the firm does it is that we have created a...
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Operations, Services, Value
I don't know that there are any shortcomings with the service. We can tell that PayZen’s goal is to...
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Value
PayZen has been pretty easy to work with. They told us that we would net around a certain...
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Loyalty, Value
We didn't have a firm prior to PayZen. Our facility was handling all our payment plans in-house. I...
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Services
Right now, we are doing recurring calls with the firm. We were doing more frequent recurring calls...
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Operations, Value
We hired the firm so that we could get some of the self-pay A/R off our books. The service is...
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Operations
With the integration, we have had a bit of trouble on the payment portion. PayZen does not provide...
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Operations, Services
We have had issues with the implementation of PayZen's system, but PayZen was really great at...
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Value
We don't have to worry about PayZen charging for every little thing. With other firms and vendors,...
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Relationship, Operations
I don't really have feedback about anything that PayZen could improve on because things really did...
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Loyalty, Operations
We were looking at alternative payment methods for our patients. We liked the way that PayZen’s...
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Value
With PayZen, we don't have a patient commit to a payment plan with us that requires monthly work,...
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Relationship, Services
PayZen is always tweaking models, and they recently changed how they calculate things. They are also...
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Value
What we like about this service is the fact that PayZen pays us up front the day after the...
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Relationship, Services
Our biggest concern when we adopted this partnership was that we thought people would think PayZen...
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Relationship
The relationship with PayZen has continued in a good manner. We haven't had any concerns. For...
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Loyalty, Services
PayZen is working on combining payment plans, so if a patient has a payment plan with them already...
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Operations
We have to do some manual posting, so there is a bit of manual work that has to happen on our side....
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Operations, Services
We have had patients who come in for services and utilize PayZen, and then a month later, they come...
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Relationship
We aren't the biggest fish out there, and our facility size tends not to get as much attention from...
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Value
PayZen is a business. They have to make money. PayZen charges us a fee per payment arrangement, and...
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Operations, Value
My ROI with PayZen has definitely exceeded expectations. I get back way more money than I expected....
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Loyalty, Operations
We were looking for a healthcare financing option that did not have any significant recourse. Most...
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Relationship, Services
The people from the firm are very professional and respectful. They are good listeners. When we went...
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Operations
The firm often offers payment plans to patients. I'm sure there are some accounts out there that get...
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Operations
The biggest thing I was worried about before we started using PayZen was that our community was...
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Operations, Value
We are hoping for a higher percentage of payout than we have been seeing, but I know that isn't...
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Relationship, Operations
PayZen tries to be really involved to make sure they can meet our needs, and they have worked to...
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Operations, Value
I won’t say that PayZen really nickel-and-dimes us, but I do feel that the percentage they claimed...
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Relationship, Services
I'm not going to say PayZen has exceeded our expectations because we had pretty high expectations...
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Relationship, Operations
PayZen delivers well. I think sometimes they deliver too well in that patients sometimes feel like...
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Relationship, Services
Everybody's needs are different, so if an organization were looking at working with PayZen, I would...
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Relationship
The firm’s strategic ability is fine. PayZen wanted to be a little more aggressive than we wanted...
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Value
The firm definitely avoids charging extra for every little thing. We just have contingency fees. If...
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Relationship, Services
There are times when the firm doesn’t know the answer to something right away, and we just have to...
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Relationship, Operations, Services
PayZen does everything and then some. They are always above target. Their integration is as good as...
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Operations
We have recurring meetings with the firm, and they provide executive dashboards that tell me exactly...
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Value
So far, we have had pretty good success in the months that we have been live with PayZen. They have...
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Operations
We have only had a few people enroll in PayZen's Care Card service. That one is a bit harder to push...
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Relationship, Services
The firm could be better empowered to solve challenges we might have by just listening to what the...
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Loyalty, Value
When we first talked to the salespeople, there was a disconnect between the sales pitch and what...
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Loyalty, Operations, Services
The requirement the firm does particularly well on is the reporting, and when I have asked for...
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Operations, Services
Of all the implementations that I have done, especially at this organization, the project with...
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Operations
We are working with our front staff to bring more awareness to the program. PayZen doesn't kick in...
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Loyalty, Operations, Value
We were looking at providing another option for our patients to help with their bills. I came across...
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Relationship, Operations
PayZen provided our patients with a way to make affordable payments on their accounts without...
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Loyalty, Relationship
The PayZen people that I have been dealing with have been very pleasant, and they are knowledgeable...
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Operations
We have the Care Card that PayZen offers. It is a prepaid card that patients can use, and I really...
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Relationship, Services
PayZen hasn't offered anything that hasn't worked with what we needed. Everything related to PayZen...
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Operations
Anytime there is a change, there is sometimes a little bit of a disconnect. The Care Card is new,...
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Loyalty, Services, Value
I am not aware of there being excessive charges with PayZen, and when a patient does sign up with...
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Operations, Services
PayZen gave us a good, prescriptive game plan on how to roll the project out, gain awareness, and...
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Relationship, Services
PayZen has a solid understanding of the space they operate in. We have been able to work with PayZen...
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Value
PayZen could provide a lower discount on my fees, but it is hard to complain too much. They have a...
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Services, Value
PayZen’s technology is pretty slick. I think it does just fine. I can go out to PayZen’s dashboard...
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Relationship
PayZen is just easy to work with. If there are any issues, they go out of their way to make sure...
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Relationship
PayZen has had a bit of turnover. We have had a couple of different people, but PayZen really does...
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Services
I haven't heard much in terms of patients being dissatisfied with their ability to use PayZen’s...
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Loyalty, Value
We were looking for a partner that was able to help us reduce our self-pay A/R and increase our...
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Loyalty, Value
The attractive part was that the services were nonrecourse services. When we evaluated our self-pay...
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Operations
PayZen assists with marketing the materials and making updates as needed or expected. They try and...
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Operations, Value
One thing PayZen could improve upon involves their competitors. One of the other firms in the space...
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Operations, Services
I would like PayZen to improve by trying to limit the variance of the pay to the system. The...
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Value
PayZen takes on the risk, and we get a reduced payment, but it is a payment that we can use to fund...
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Loyalty, Relationship, Services
I would recommend PayZen because customers can get things implemented fairly quickly. PayZen...
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Loyalty, Services
We like PayZen because they are nonrecourse. There is no impact on the patient's credit reporting....
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Relationship, Services
On the front end, there isn't really any integration. Our people want to be able to integrate our...
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Relationship
Things are going well this year with PayZen. PayZen has calls with me to talk about their upcoming...
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Services
How well PayZen's technology interacts with our internal systems has been seamless for us. The...
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Loyalty
We didn't look at other vendors, but we were so intrigued by PayZen, because it just seemed too good...
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Value
With PayZen, we just pay one flat rate for whatever they collect. They don't charge anytime they get...
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Relationship, Services
We went with the firm primarily over other firms due to the no-recourse promise and some good...
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Relationship
PayZen is always on top of stuff, and anytime I reach out to any of their people, there are instant...
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Relationship
PayZen has been very good at dealing with issues that have come up. When we had an issue, PayZen was...
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Relationship, Services
PayZen is responsive, and they are at the table bringing all their resources. They have hired more...
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