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Image Management Vue PACS (Global) (Carestream) Commentary
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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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Director

Operations, Product

The vendor could improve the product by adding more self-help options to the software itself. Even...

Jul 2024
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Director

Relationship, Operations

The vendor's project management and delivery teams are good, especially while we are going through a...

Jul 2024
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Director

Culture, Value

The vendor charges for every little thing in terms of their support services. Philips' pricing...

Jul 2024
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CIO

Loyalty, Product

For Image Management Vue PACS, Philips is doing a job good. With the recent upgrade, I think things...

Feb 2024
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CIO

Relationship, Value

Philips does keep all their promises, but there is considerable delay. I see the people at Philips...

Feb 2024
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Manager

Product

I like the vendor’s road map. They have acquired the best products in the market for the last few...

Dec 2023
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Manager

Operations, Product

I would recommend that the vendor do more testing for an integration profile, specifically with IMR...

Dec 2023
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Manager

Relationship, Value

Sometimes, when the vendor develops a new feature, they will tell us honestly that they won’t be...

Dec 2023
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Manager

Value

Every single penny that we pay for this system will bring a return on our investment. The product...

Dec 2023
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Manager

Product

Since the vendor is managing millions of images, they should pick up functionality for a few...

Dec 2023
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Director

Relationship

Philips' relationship with our organization is good, and Philips always supports us.

Nov 2023
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Director

Relationship, Product

Philips could prioritize the changes we request. That would help our hospital and guests and improve...

Nov 2023
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Director

Product

My favorite thing about the product is its web portal.

Nov 2023
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Manager

Operations

I have not had a very good experience with Philips’ training yet. Also, when we find critical...

Nov 2023
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Manager

Value

Image Management Vue PACS was better under its previous owner. The communication and culture were...

Nov 2023
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Manager

Loyalty, Relationship

Philips has a nice R&D team, and their support is perfect. They give us exactly what we need, even...

Nov 2023
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Manager

Product

Image Management Vue PACS is one of the best products I have handled. It achieves whatever we need...

Nov 2023
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Manager

Loyalty

Philips is working very hard to merge their native platform with Carestream, and we hope that we...

Nov 2023
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CIO

Relationship

Things are going okay with Philips, and in terms of senior involvement, they are available all the...

Nov 2023
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Manager

Relationship

Things are going great with Philips. Their biggest strengths are their communication and fast...

Nov 2023
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Manager

Culture

Our contract with Philips covers everything we need it to, like integration and labor, so the vendor...

Nov 2023
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Manager

Operations

Carestream is easy to use. Sometimes we spend less than an hour training a new radiologist on how to...

Nov 2023
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Manager

Relationship

Philips isn't proactive. Their support people are supposed to have an alert system, but there are...

Nov 2023
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Manager

Product

Carestream doesn't allow web reporting. The system has a web viewer, but we cannot report through...

Nov 2023
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Manager

Product

It would be great if Philips could add some AI plug-ins for certain things. We would like it if the...

Nov 2023
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Director

Relationship

The vendor's biggest strength is their services.

Nov 2023
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Director

Product

My favorite thing about the product is how effective the remote support for it is.

Nov 2023
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Director

Relationship

The biggest thing the vendor could improve would be their commitment.

Nov 2023
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Director

Operations

I would like more training from the vendor for the system.

Nov 2023
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Director

Product

The biggest strength of the vendor is their healthcare technology. We like the product's ease of use...

Nov 2023
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Director

Relationship

The biggest opportunities for improvement would be data analytics and automation in workflow. The...

Nov 2023
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Director

Value

With my data migration from my old PACS, Philips has not met what they promised. Also, we had an...

Oct 2023
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Manager

Culture, Relationship

Philips does not keep all of their promises. We have some SLAs that have not been resolved yet....

Oct 2023
||
(0)
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Manager

Operations

We would like to have refresher training from Philips. That is something we don't see from the...

Oct 2023
||
(0)
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Manager

Product

Image Management Vue PACS has met the majority of our expectations. However, there are some things...

Oct 2023
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(0)
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Director

Relationship

Philips does proactive monitoring, and if something may go wrong, they give me early warnings and...

Oct 2023
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Manager

Product

We still find it hard to get patients their data from the product. Sometimes a patient has to wait...

Oct 2023
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Manager

Relationship

Philips' portal for support is not always convenient. If there is an emergency, getting support...

Oct 2023
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Manager

Product

Philips has given us new technology that our radiologists like.

Oct 2023
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