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Image Management Vue PACS (Global) (Carestream)
Filtered view: (Middle East/Africa)

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Eder Lagemann
Research Director
KLAS Research Director - Eder Lagemann
 
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User Commentary

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CIO

Relationship

Image Management Vue PACS is working out well. However, I would appreciate better daily support from...

Apr 2023
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(0)
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CIO

Value

Philips is looking at charging us for certain upgrades, and that shouldn't be the case.

Apr 2023
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CIO

Operations

I would like structured training with Philips rather than having them come in and do a one-on-one...

Apr 2023
||
(0)
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CIO

Loyalty, Product

Philips does have new technology to take us to the next level, and I am concerned about the speed of...

Apr 2023
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Analyst/Coordinator

Relationship

One of the problems we have with Philips is in regard to issues that come up. We are expecting...

Apr 2023
||
(0)
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Manager

Loyalty

The product is part of our long-term plans. It will be good in the future because it is amazing. The...

Mar 2023
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Manager

Product

Our administrators are having a hard time presenting the final management report. When the report is...

Mar 2023
||
(0)
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CIO

Operations, Product

Implementing the PACS was challenging, but the solution is now more stable and is meeting our...

Sep 2022
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(0)
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CIO

Relationship

Philips needs to do a better job with being closer to their clients in our area. The vendor's...

Sep 2022
||
(0)
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Analyst/Coordinator

Relationship

I would like to see more active support from Philips.

Sep 2022
||
(0)
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Director

Relationship

The vendor's remote support team is so effective. I would like to see Philips offer 24/7 remote support....

Aug 2022
||
(0)
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Director

Product

We depend on Vue PACS. If the system were to stop for one minute, we would be in trouble. The system...

Jul 2022
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(0)
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Director

Relationship

Philips will delay their support response for days when it comes to minor problems. However, when it...

Jul 2022
||
(0)
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Director

Product

The system has some problems with integration, and we can't save more than 1,000 images in the...

Jul 2022
||
(0)
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Director

Operations, Product

What I find not easy with the Philips software is the conference system and the capture...

Jun 2022
||
(0)
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Director

Value

The vendor has kept promises, but there are some things that might need improvements. Requesting a...

Jun 2022
||
(0)
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Director

Operations, Product

Some parts of the product are more user friendly than others. If we compare Vue PACS to other...

Jun 2022
||
(0)
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 or  to see details.

Director

Operations

The problem with the vendor's training is that there is an initial training, but once we become more...

Jun 2022
||
(0)
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Director

Relationship

The vendor is very supportive, but they don't always find a solution. They are also not proactive....

Jun 2022
||
(0)
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Article
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The Shifting Market of Global PACS
10 January 20    |   Eder Lagemann and Jonathan Christensen
KLAS’ recent Global PACS 2019 report speaks to a shifting non-US market for PACS solutions. Many healthcare organizations are looking for imaging vendors that will meet their long-term and short-term



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