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Thank you !

Access info about Vendor Neutral Archive (VNA) on your dashboard or bookmark under

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Vue Archive (Carestream) Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Manager

Relationship

We have a regional representative who stays in contact and always gets involved. That person works...

Nov 2020
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Manager

Relationship

I would definitely recommend the vendor. I would advise others to explore other options, but in our...

Nov 2020
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Manager

Implementation and Training

We recently made some changes to our archive, and we were getting to the point where there were a...

Nov 2020
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Manager

ROI / Cost (care and feeding)

I would have to go back and look at things to say whether Vue Archive has really saved money. I want...

Nov 2020
(0)
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Manager

Future Outlook

The software is from Carestream, but the data storage is an EMC solution, which we are looking at...

Nov 2020
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Manager

Other Observations & Comments

Philips being the owners of Vue Archive is still pretty new, so I don't really know whether they...

Nov 2020
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Manager

Service and Support

We can assign a priority level to a support ticket. Anytime that I label the ticket critical, I get...

Nov 2020
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Manager

Other Observations & Comments

Whenever the vendor transitioned from Carestream to Philips, there were a couple of times when it...

Nov 2020
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Director

Other Observations & Comments

It is difficult to quantify an ROI. We like having the same archive and the same images available...

Nov 2020
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Manager

Functionality and Upgrades

The system is very much in the driver's seat. We try to leverage the system the best we can for all...

Oct 2020
(0)
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Manager

Relationship

I would buy Vue Archive again. I don't see any reason that we would move away from Philips. We are...

Oct 2020
(0)
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Manager

Service and Support

There have been a few instances where the vendor has been unable to resolve some of the issues we...

Oct 2020
(0)
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Manager

ROI / Cost (care and feeding)

Ever since Philips was purchased, we have seen more nickel-and-diming. The vendor tries to charge us...

Oct 2020
(0)
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CIO

Functionality and Upgrades

Vue Archive is our image storage system. We have easy access to images, and the system works with...

Oct 2020
(0)
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Manager

Functionality and Upgrades

We have everything synced to all of our servers. We don't have any worries about whether or not we...

Sep 2020
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Manager

Functionality and Upgrades

Going to Vue Archive was worthwhile because we consolidated all of our images onto one platform....

Sep 2020
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Manager

Relationship

The vendor has had very little interaction with us over the past couple of years in terms of any...

Sep 2020
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Manager

ROI / Cost (care and feeding)

We can feed things into the system from multiple sources. That is definitely the best part. I don't...

Sep 2020
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Manager

Functionality and Upgrades

The downside of what Carestream had was how the platform actually stored certain image types we...

Sep 2020
(0)
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Manager

Implementation and Training

I have used Vue Archive very little, but it is pretty user friendly. I didn't have much training on...

Sep 2020
(0)
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Manager

Service and Support

The product just works. I don't really have any issues. What sets Philips apart from other vendors I...

Jun 2020
(0)
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Manager

Future Outlook

CARESTREAM Vue Archive does everything that it is supposed to. I am hoping that my satisfaction...

May 2020
(0)
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Manager

Functionality and Upgrades

CARESTREAM Vue Archive works well behind the scenes. We have some ability to store images directly...

May 2020
(0)
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Manager

Relationship

Carestream has been very active and proactive during the COVID-19 crisis in terms of getting ahold...

Apr 2020
(0)
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Manager

Functionality and Upgrades

I find CARESTREAM Vue Archive very easy to use, but I have also grown up on it. It is very intuitive...

Apr 2020
(0)
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Director

Other Observations & Comments

The end users don’t see the VNA; they just see the content that is pulled. The users can’t visualize...

Mar 2020
(0)
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Director

Relationship

I haven’t dealt with Carestream much from an executive level, but now they are with Philips. In the...

Mar 2020
(0)
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Director

Technology

If Carestream could do something better to drive tangible outcomes, they could more rapidly adopt...

Mar 2020
(0)
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Director

Technology

If Carestream wanted to increase their value proposition, they would more rapidly develop and track...

Mar 2020
(0)
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Director

Other Observations & Comments

I can’t really recommend Carestream to a peer or a friend because they are going away. I could tell...

Mar 2020
(0)
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Director

Other Observations & Comments

Things are pretty good with Carestream, but a lot of things completely changed when Carestream was...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

The vendor eventually keeps their promises, but they are not necessarily on time. When it comes to...

Mar 2020
(0)
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Director

Implementation and Training

There isn’t much ongoing training. There are not a lot of materials available. Finding out more...

Mar 2020
(0)
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Director

Functionality and Upgrades

We use the product as a VNA, but we have discovered that the product is not really built as a VNA....

Mar 2020
(0)
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Director

Functionality and Upgrades

I would rate the product low in terms of working as promoted. If we were using the product as a full...

Mar 2020
(0)
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