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Vue Archive (Carestream) Comments
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Subject Expert
Commentary Summary
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User Commentary
Manager
At this point, it is hard to differentiate between Vue Archive and Vue PACS.
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Manager
We previously had three separate PACS solutions that we used at our facility. When we went to Vue...
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Manager
I haven't found any limitations with anything aside from not having a teaching-file license. There...
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Manager
The vendor proactively monitors things. If one of the drive tables on a server starts to fill up...
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Manager
The vendor helps us with everything that we ask them to. Sometimes they charge us, and sometimes...
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Manager
We have been happy with the cloud storage. To our knowledge, everything is there; we just have to...
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Manager
Philips has a nice VNA; it isn't bad. But it doesn't offer all the tools we need for every specialty...
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Manager
Vue Archive is a quick viewer. It has given us an ROI. We don’t have to have imaging workstations...
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Manager
I like that Vue Archive was initially a Carestream product, so I knew it was a very good product and...
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Manager
When the vendor has something new, they help us move in the direction we are heading rather than...
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Manager
We have definitely reduced the number of silos that we store things in with Vue Archive. That has...
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Manager
The vendor has helped us with imagery-retention rules, which is how long we keep a patient's data....
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Manager
The VNA has a lot of customizable rules and is not locked down. We can control the VNA on-site, so...
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Director
Philips was great in the beginning when we needed direction. Now, we all use Vue Archive and know...
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Director
When we first went live, whenever we ran across something that we weren't sure how to set up,...
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Director
Philips is still very proactive in their service. Whenever we need to add another direct port or...
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Manager
Our support person is always available. I can call them directly, and that is a great help. I like...
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Manager
We have had some issues with the implementation. We are still working on an error that has not been...
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Manager
The implementation went extremely well. Philips was very good. They were on-site. We could reach out...
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Director
Vue Archive is vendor neutral. I have several different systems flowing into it, and I have no...
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Director
We do upgrades every couple of years because the vendor does charge for those. That is an expensive...
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Director
The only issue we have had is with word lists going down because things were being tagged in an...
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Manager
A lot of the new technology that comes out isn't available unless we upgrade.
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Director
Everything is stored well, and we never have issues retrieving prior studies or anything like that.
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Manager
We have a regional representative who stays in contact and always gets involved. That person works...
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Manager
I would definitely recommend the vendor. I would advise others to explore other options, but in our...
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Manager
We recently made some changes to our archive, and we were getting to the point where there were a...
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Manager
I would have to go back and look at things to say whether Vue Archive has really saved money. I want...
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Manager
The software is from Carestream, but the data storage is an EMC solution, which we are looking at...
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Manager
Philips being the owners of Vue Archive is still pretty new, so I don't really know whether they...
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Manager
We can assign a priority level to a support ticket. Anytime that I label the ticket critical, I get...
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Manager
Whenever the vendor transitioned from Carestream to Philips, there were a couple of times when it...
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Director
It is difficult to quantify an ROI. We like having the same archive and the same images available...
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Manager
The system is very much in the driver's seat. We try to leverage the system the best we can for all...
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Manager
I would buy Vue Archive again. I don't see any reason that we would move away from Philips. We are...
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Manager
There have been a few instances where the vendor has been unable to resolve some of the issues we...
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Manager
Ever since Philips was purchased, we have seen more nickel-and-diming. The vendor tries to charge us...
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Manager
We have everything synced to all of our servers. We don't have any worries about whether or not we...
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Manager
Going to Vue Archive was worthwhile because we consolidated all of our images onto one platform....
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Manager
The vendor has had very little interaction with us over the past couple of years in terms of any...
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Manager
We can feed things into the system from multiple sources. That is definitely the best part. I don't...
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Manager
The downside of what Carestream had was how the platform actually stored certain image types we...
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Manager
I have used Vue Archive very little, but it is pretty user friendly. I didn't have much training on...
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