Vue Archive (Carestream) Comments

 

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Current Time Inside Cache Tag Helper: 9/28/2020 5:49:29 PM and Model.EvProductId = 71716

Commentary Summary

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User Commentary

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Manager

Functionality and Upgrades

We have everything synced to all of our servers. We don't have any worries about whether or not we...

Sep 2020
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Manager

Functionality and Upgrades

Going to Vue Archive was worthwhile because we consolidated all of our images onto one platform....

Sep 2020
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Manager

Relationship

The vendor has had very little interaction with us over the past couple of years in terms of any...

Sep 2020
 Helpful

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Manager

ROI / Cost (care and feeding)

We can feed things into the system from multiple sources. That is definitely the best part. I don't...

Sep 2020
 Helpful

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Manager

Functionality and Upgrades

The downside of what Carestream had was how the platform actually stored certain image types we...

Sep 2020
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Manager

Implementation and Training

I have used Vue Archive very little, but it is pretty user friendly. I didn't have much training on...

Sep 2020
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Manager

Service and Support

The product just works. I don't really have any issues. What sets Philips apart from other vendors I...

Jun 2020
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Manager

Future Outlook

CARESTREAM Vue Archive does everything that it is supposed to. I am hoping that my satisfaction...

May 2020
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Manager

Functionality and Upgrades

CARESTREAM Vue Archive works well behind the scenes. We have some ability to store images directly...

May 2020
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Manager

Relationship

Carestream has been very active and proactive during the COVID-19 crisis in terms of getting ahold...

Apr 2020
 Helpful

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Manager

Functionality and Upgrades

I find CARESTREAM Vue Archive very easy to use, but I have also grown up on it. It is very intuitive...

Apr 2020
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Director

Other Observations & Comments

The end users don’t see the VNA; they just see the content that is pulled. The users can’t visualize...

Mar 2020
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Director

Relationship

I haven’t dealt with Carestream much from an executive level, but now they are with Philips. In the...

Mar 2020
 Helpful

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Director

Technology

If Carestream could do something better to drive tangible outcomes, they could more rapidly adopt...

Mar 2020
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Director

Technology

If Carestream wanted to increase their value proposition, they would more rapidly develop and track...

Mar 2020
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Director

Other Observations & Comments

I can’t really recommend Carestream to a peer or a friend because they are going away. I could tell...

Mar 2020
 Helpful

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Director

Other Observations & Comments

Things are pretty good with Carestream, but a lot of things completely changed when Carestream was...

Mar 2020
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Director

ROI / Cost (care and feeding)

The vendor eventually keeps their promises, but they are not necessarily on time. When it comes to...

Mar 2020
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Director

Implementation and Training

There isn’t much ongoing training. There are not a lot of materials available. Finding out more...

Mar 2020
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Director

Functionality and Upgrades

We use the product as a VNA, but we have discovered that the product is not really built as a VNA....

Mar 2020
 Helpful

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Director

Functionality and Upgrades

I would rate the product low in terms of working as promoted. If we were using the product as a full...

Mar 2020
 Helpful

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Manager

Other Observations & Comments

We historically had a cardiology PACS, and we still kind of do. We have independent DICOM...

Nov 2019
 Helpful

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Manager

Other Observations & Comments

CARESTREAM Vue Archive is the first VNA we have ever had, so I don't have anything to compare it to....

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

Carestream doesn't charge us for every little thing, and they have done a really good job with the...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

I would like for the vendor to make viewing images in the VNA easier in terms of the workflows of...

Nov 2019
 Helpful

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Manager

Functionality and Upgrades

The system is pretty user friendly. We never have any issues with it.

Nov 2019
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Manager

Relationship

Carestream has kept all their promises to us. I would choose them again if given the choice. They...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

We were sold a service, but my expectation was that we would get some reporting. We had to wait a...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

We have had throttling issues with the system that we didn’t know about, so we haven’t been...

Oct 2019
 Helpful

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Manager

Functionality and Upgrades

In our environment, we have a Philips PACS in front of CARESTREAM Vue Archive. The system works...

Jun 2019
 Helpful

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Manager

Implementation and Training

The implementation could have been better, and it probably would have been better if we were a...

Jun 2019
 Helpful

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Manager

Other Observations & Comments

Those of us at the local level are given a group of tools to work with, CARESTREAM Vue Archive being...

Jun 2019
 Helpful

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Manager

Other Observations & Comments

If a patient makes a name change or something like that, we have trouble. But I feel that that issue...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

CARESTREAM Vue Archive is used specifically as it is named. We use the product to simply archive...

Jun 2019
 Helpful

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Director

Functionality and Upgrades

Peers from other sites sometimes call and ask me about the product, and I always let them know that...

May 2019
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Director

Implementation and Training

The migration from the old PACS to CARESTREAM Vue Archive was seamless. Carestream sent us weekly...

May 2019
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Director

Functionality and Upgrades

When we were going through our process, we wanted a solution for wet reading for the ER doctors....

May 2019
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Manager

ROI / Cost (care and feeding)

I never feel like I am charged unnecessarily for anything. The only extra things we have been...

May 2019
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Manager

Relationship

We were told by Carestream that the acquisition by Philips would not cause any problems, and so far,...

May 2019
 Helpful

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Manager

Relationship

If anything ever gets hairy, I have a direct line to an engineer, who gets on the problem right away....

May 2019
 Helpful

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Manager

Technology

I don't feel that Carestream is lacking in any way with new technology. Sometimes, the organization...

May 2019
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Manager

Relationship

Executive involvement seems to be on point. They work with us when they can on costs because we...

May 2019
 Helpful

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Manager

Other Observations & Comments

The only negative experience I have had involved our OR buying something that didn't work with...

May 2019
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Manager

Service and Support

We have been with Carestream so long that we haven’t needed to contact their support people that...

May 2019
 Helpful

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Manager

Relationship

It seems like the salesperson who sold us CARESTREAM Vue Archive was not very familiar with the...

May 2019
 Helpful

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Manager

Future Outlook

I think it is good that Philips acquired Carestream because Philips really needed to get a PACS. The...

May 2019
 Helpful

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Manager

Functionality and Upgrades

I would love to see Carestream improve their analytical package. They should make it more...

May 2019
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Manager

Interfacing and Integration

We were really hoping for tighter integration with our EMR with bidirectional connectivity, and we...

May 2019
 Helpful

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Manager

Functionality and Upgrades

I really like their display, and the system is very quick to bring up an image from the server...

May 2019
 Helpful

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VP/Other Executive

Technology

Carestream would commit to a date, and then they would slip up. When Carestream would deliver a...

Apr 2019
 Helpful

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VP/Other Executive

Service and Support

Carestream has not been proactive. We have identified patient safety concerns, and in my experience,...

Apr 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

One of the biggest surprises was Philips’ acquisition of Carestream. I get the sense that Philips...

Apr 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

One of the major requirements for us was for CARESTREAM Vue Archive to scale to meet a set amount of...

Apr 2019
 Helpful

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VP/Other Executive

Technology

CARESTREAM Vue Archive doesn’t serve its purposes very effectively. When our users need to query an...

Apr 2019
 Helpful

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VP/Other Executive

Functionality and Upgrades

We have lost confidence in Carestream because many escalations have been required to get Carestream...

Apr 2019
 Helpful

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VP/Other Executive

Other Observations & Comments

I don’t believe we have had any major issues regarding our financial agreement with Carestream. Most...

Apr 2019
 Helpful

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Manager

Other Observations & Comments

CARESTREAM Vue Archive’s reports are good. We can basically get whatever information we need. But we...

Apr 2019
 Helpful

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Manager

Interfacing and Integration

With CARESTREAM Vue Archive, we can isolate studies, and we have access control, so certain people...

Apr 2019
 Helpful

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Director

Other Observations & Comments

We have run into a few issues with data migrations, but regardless of what vendor we have in the...

Apr 2019
 Helpful

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Director

Service and Support

On the service side, getting someone who can help us with our issues can be very complex. We...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

The archive's performance is really good because we are able to pull back mammograms and large files...

Apr 2019
 Helpful

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Director

Functionality and Upgrades

We have had some issues in the past with the off-site archive when Carestream has done upgrades....

Apr 2019
 Helpful

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Director

Functionality and Upgrades

CARESTREAM Vue Archive is just used for archiving. Reports and images are sent from our PACS within...

Apr 2019
 Helpful

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Manager

Other Observations & Comments

I would buy the system again. Carestream just got bought by Philips, so that move would weigh-in to...

Apr 2019
 Helpful

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Manager

Implementation and Training

A little bit more structure in Carestream's training would be good. The training was just us showing...

Apr 2019
 Helpful

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Manager

Implementation and Training

Some end users don't find the icons to be self-explanatory, so we kind of work with the tool to find...

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

Carestream has something now called MyVue that lets us email patients, and we want to use that more....

Apr 2019
 Helpful

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Manager

Functionality and Upgrades

Not being able to burn CDs from within the system is a big issue. In our previous system, we had...

Apr 2019
 Helpful

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Manager

Technology

Carestream's strength is the price of their system. They offer a good VNA. The integration with our...

Apr 2019
 Helpful

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Manager

ROI / Cost (care and feeding)

Carestream charges for every little thing. We used a few things that I thought they could have just...

Apr 2019
 Helpful

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Director

Other Observations & Comments

Using many of Carestream’s features requires paying someone else for labor. Carestream gives us the...

Jan 2019
 Helpful

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Director

Technology

I don’t see the system as deeply integrated. Carestream needs to work on performance. That is the...

Jan 2019
 Helpful

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CTO

Service and Support

The local folks from Carestream aren't really commercially tied to us. Most of our interactions are...

Jan 2019
 Helpful

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CTO

Functionality and Upgrades

In general, when we need local support from Carestream, it is very good. But we also get support...

Jan 2019
 Helpful

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Director

Functionality and Upgrades

CARESTREAM Vue Archive allows us to store different types of images, not just DICOM images. We use...

Jan 2019
 Helpful

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Director

Technology

The innovation and technology advancement could be improved. The back-end storage is not profound,...

Jan 2019
 Helpful

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Manager

Functionality and Upgrades

CARESTREAM Vue Archive is a user-friendly product. The next upgrade should fix many of the errors we...

Dec 2018
 Helpful

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Manager

Functionality and Upgrades

We like the simplicity of the interface in CARESTREAM Vue Archive. It has a lot of tools that allow...

Nov 2018
 Helpful

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Manager

Service and Support

Carestream is always extremely responsive whenever we create a service ticket. They have an eService...

Nov 2018
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Manager

Functionality and Upgrades

CARESTREAM Vue Archive is fairly versatile. Our patients sometimes request a study disc, and...

Nov 2018
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Director

Functionality and Upgrades

CARESTREAM Vue Archive is a good, standardized product. Carestream is thoughtful about how they plan...

Sep 2018
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Director

Implementation and Training

Carestream provides good project management for their upgrades. Our most recent upgrade went much...

Sep 2018
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Director

Service and Support

Carestream could improve their service and support for their VNA structure. Their support people...

Sep 2018