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Vue Archive (Carestream)
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Monique Rasband
VP Imaging, Cardiology, Oncology
KLAS VP Imaging, Cardiology, Oncology - Monique Rasband
 
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User Commentary

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Manager

Relationship

Philips does not work to keep all promises. When we were working on an upgrade, we were quoted a...

Oct 2022
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Manager

Service and Support

If we do have issues with Vue Archive, they are usually pretty significant, so they are resolved...

Oct 2022
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Manager

Technology

Vue Archive is very intuitive and fairly easy. We can push out a default screen to everybody so...

Oct 2022
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Manager

Service and Support

We work with a couple of service representatives regularly, and they are very responsive and...

Oct 2022
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Manager

Relationship

The industry is always evolving, and we don't hear much about upgraded features or inquiries from...

Oct 2022
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Manager

Implementation and Training

The initial training with Philips worked, and we could import and do basic things. We just needed to...

Oct 2022
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Manager

Other Observations & Comments

No one at our organization uses Vue Archive. Most of our people don't even know that we have it.

Aug 2022
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Manager

Relationship

Ever since the solution transitioned from Carestream to Philips, the vendor has been steering us...

Aug 2022
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Manager

ROI / Cost (care and feeding)

Vue Archive is the one reason why I would recommend anybody switch their PACS. Vue Archive is not...

Jul 2022
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Manager

Relationship

Philips comes up a little short on some of their promises. We work towards a goal with them, and we...

Jun 2022
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Manager

Service and Support

We have a really good relationship with the vendor's support staff. Philips' support people are a...

Jun 2022
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Manager

Functionality and Upgrades

We have the ability to read PET scans off of our Philips system. There are some values of...

Jun 2022
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Manager

ROI / Cost (care and feeding)

When we were on our former product, our yearly cost was astronomical. We switched to Philips'...

Jun 2022
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Manager

Functionality and Upgrades

I love working with the product. The product's storage and infrastructure work, and the vendor did a...

Jun 2022
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Manager

Functionality and Upgrades

With the proper training to know where everything is that we need to use, the system is pretty easy...

Jun 2022
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Manager

Service and Support

We have such a close relationship with the R&D team, and now we are transitioning over to primarily...

Jun 2022
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Analyst/Coordinator

Functionality and Upgrades

Vue Archive's web viewer doesn't do very well with cine loops. We have to queue the system up, and...

Jun 2022
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Manager

Functionality and Upgrades

I am hoping that Vue Archive is not part of our long-term plans because I don't think it is a good...

May 2022
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Manager

Service and Support

I should be able to do certain things myself, but I have to ask for an engineer to do them. The...

May 2022
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Manager

Service and Support

I like that Philips has a wide variety of solutions. The vendor is a one-stop shop for products in a...

May 2022
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Manager

Service and Support

We found some gaps with a workflow assessment, and the gaps came in part because of a lack of...

May 2022
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Manager

Implementation and Training

During a recent training, the primary trainer from Philips who was associated with the project...

May 2022
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Manager

Relationship

Philips needs to be more proactive in looking for integration opportunities and making road maps...

May 2022
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Manager

Functionality and Upgrades

The solution allows us to store things off-site. It meets our needs. As long as it is working in the...

May 2022
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Manager

Interfacing and Integration

The solution could integrate better with our patient portal platform.

May 2022
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Manager

Functionality and Upgrades

I don't have any complaints about the system unless there is a bug. Everyone likes the system. Its...

Apr 2022
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Director

Relationship

I would have bought the system again when it was with Carestream, but I wouldn't buy the system...

Mar 2022
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Director

Relationship

The original implementation was fine, and our upgrade a few years ago was decent. I had no problems...

Mar 2022
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Manager

Implementation and Training

We did not have a good go-live, and the transition to Vue Archive has been painful. Philips did not...

Feb 2022
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Manager

Other Observations & Comments

Vue Archive is well integrated within the other Vue products. We have not tried to go outside of Vue...

Feb 2022
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Manager

Relationship

Philips keeps what few promises they make. Working with them is not easy, and it does not seem like...

Feb 2022
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Manager

Relationship

Philips has been pointing the finger at our organization about issues we have been seeing in Vue...

Feb 2022
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Director

Future Outlook

We use tools like Vue Archive to fulfill our needs rather than to drive what we can do. We made sure...

Jan 2022
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Director

Service and Support

We are having some difficulties with transferring images back from Vue Archive, but I think those...

Jan 2022
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Director

ROI / Cost (care and feeding)

We have seen an ROI and increased user satisfaction with Vue Archive. Everyone can access images at...

Jan 2022
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Director

ROI / Cost (care and feeding)

We have an extensive library with Vue Archive, and Philips has not nickel-and-dimed us for the old...

Jan 2022
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VP/Other Executive

Functionality and Upgrades

I don't hear about any problems with Vue Archive. It is solid and reliable. The VNA has worked well...

Jan 2022
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VP/Other Executive

Future Outlook

We have had a relationship with Carestream for years. They provide great service and reliability. We...

Jan 2022
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(0)
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Manager

ROI / Cost (care and feeding)

Based on what we are using the solution for, we are absolutely getting an ROI. In our workflow, our...

Jan 2022
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Manager

Interfacing and Integration

If I had to make a buying decision, I would consider buying Vue Archive again. There are some things...

Jan 2022
||
(0)
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Manager

Relationship

Philips keeps their promises to the best of their ability. To be fair, they give us exactly what we...

Jan 2022
||
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Manager

Functionality and Upgrades

We have done a lot of data migrations with Carestream, and most of those migrations have all gone okay....

Jan 2022
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Manager

Service and Support

I have gotten really good engagement from my salesperson from Carestream. The contact people are all...

Jan 2022
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Manager

Functionality and Upgrades

As new people get hired in clinics and specialty areas, we show them how to import discs or fix...

Jan 2022
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Manager

Service and Support

Carestream monitors our system proactively. So if a drive fills up, they will get in there. I don't...

Jan 2022
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Analyst/Coordinator

Relationship

Philips has really risen to the occasion to make things work with storage, and Vue Archive has had...

Jan 2022
||
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Director

Implementation and Training

Previously, Vue Archive was acceptable, and our radiologists were happy, but we are going through an...

Jan 2022
||
(0)
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Director

ROI / Cost (care and feeding)

We haven't realized an ROI with Vue Archive as far as I am concerned. Maybe the IT department has...

Jan 2022
||
(0)
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Director

Future Outlook

We are moving forward with a merger, and I don't believe that the other organization has Philips'...

Jan 2022
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(0)
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Director

Sales and Contracting

When we chose Carestream as our vendor and went through the selection process, there were different...

Jan 2022
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Director

Service and Support

One of the Philips engineers we worked with didn't even know how to do simple networking commands,...

Jan 2022
||
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Director

Functionality and Upgrades

When I think of archiving, I think of long-term storage and of having prior exams online for...

Jan 2022
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(0)
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Director

Functionality and Upgrades

Having one system that can accept images across the continuum reduces the need to have additional...

Dec 2021
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Director

Functionality and Upgrades

Upgrades with the VNA happen in the background, and they are the result of mostly IT professionals...

Dec 2021
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Director

Functionality and Upgrades

The VNA is a big storage spot, so there are not a lot of needs. It accommodates all image types, and...

Dec 2021
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Manager

Functionality and Upgrades

The solution is pretty good. We have had some internal struggles with it though. I am not sure...

Dec 2021
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Manager

Relationship

Philips is more strategic than tactical, and they give us very little guidance. I don't know what...

Dec 2021
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