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Vue Archive (Carestream)
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
 
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User Commentary

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Director

We use the solution for everything. It allows us to get images from other facilities, and we don't...

Sep 2021
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Director

The solution probably makes sense for people who work in IT, but our x-ray techs who work on it...

Sep 2021
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Director

If I reach out to the vendor with a question or a problem, they are definitely willing to talk about...

Sep 2021
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Director

We didn't have Vue Archive originally. We talked with the vendor about the things that we wanted to...

Sep 2021
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Director

Philips doesn't avoid charging us for every little thing. That is frustrating. We have done some...

Sep 2021
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Director

We had a need, and the solution helped us meet it. We got everything that we wanted from it. We saw...

Sep 2021
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Director

I don't have a lot of interaction with Philips' executives. But we are able to work with the...

Sep 2021
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Director

Our Vue Archive implementation wasn't perfect. We ended up a little behind schedule. There were some...

Sep 2021
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Director

Our radiology group reads off-site. We have to send all images from Carestream’s PACS to our other...

Aug 2021
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Director

Vue Archive’s reports are more limited than what I would like to see. I would like to have and see...

Aug 2021
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Director

So far, Philips has kept their promises. We have only interacted with them for a short time because...

Aug 2021
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Director

Vue Archive works as promoted. It is efficient and easy. I am satisfied with the upgrades we have...

Aug 2021
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Director

Nothing is proactive. We got this system delivered and then there is absolutely never any follow-up...

Aug 2021
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Director

Philips charges for everything. They don’t avoid charging us. We have a management agreement with...

Aug 2021
||
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Director

Vue Archive is a Carestream platform in terms of the software, and it is managed by Philips, and...

Aug 2021
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Analyst/Coordinator

I do feel like there are cardiology PACS solutions that do cardiology better than the Carestream...

Aug 2021
||
(0)
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Analyst/Coordinator

The web versions of the Carestream software have good interoperability with our cardiology solution,...

Aug 2021
||
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Analyst/Coordinator

Over time, we have gotten a return on investment from the use of the Carestream solution. With the...

Aug 2021
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Manager

At this point, it is hard to differentiate between Vue Archive and Vue PACS.

Jul 2021
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Manager

We previously had three separate PACS solutions that we used at our facility. When we went to Vue...

Jul 2021
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Manager

I haven't found any limitations with anything aside from not having a teaching-file license. There...

Jun 2021
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Manager

The vendor proactively monitors things. If one of the drive tables on a server starts to fill up...

Jun 2021
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Manager

The vendor helps us with everything that we ask them to. Sometimes they charge us, and sometimes...

Jun 2021
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Manager

We have been happy with the cloud storage. To our knowledge, everything is there; we just have to...

Jun 2021
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Manager

Philips has a nice VNA; it isn't bad. But it doesn't offer all the tools we need for every specialty...

Jun 2021
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Manager

Vue Archive is a quick viewer. It has given us an ROI. We don’t have to have imaging workstations...

Jun 2021
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Manager

I like that Vue Archive was initially a Carestream product, so I knew it was a very good product and...

May 2021
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Manager

When the vendor has something new, they help us move in the direction we are heading rather than...

May 2021
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Manager

We have definitely reduced the number of silos that we store things in with Vue Archive. That has...

May 2021
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Manager

The vendor has helped us with imagery-retention rules, which is how long we keep a patient's data....

May 2021
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Manager

The VNA has a lot of customizable rules and is not locked down. We can control the VNA on-site, so...

May 2021
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Director

Philips was great in the beginning when we needed direction. Now, we all use Vue Archive and know...

May 2021
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Director

When we first went live, whenever we ran across something that we weren't sure how to set up,...

May 2021
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(0)
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Director

Philips is still very proactive in their service. Whenever we need to add another direct port or...

May 2021
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(0)
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Manager

Our support person is always available. I can call them directly, and that is a great help. I like...

May 2021
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Manager

We have had some issues with the implementation. We are still working on an error that has not been...

Apr 2021
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Manager

The implementation went extremely well. Philips was very good. They were on-site. We could reach out...

Apr 2021
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Director

Vue Archive is vendor neutral. I have several different systems flowing into it, and I have no...

Apr 2021
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Director

We do upgrades every couple of years because the vendor does charge for those. That is an expensive...

Apr 2021
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Director

The only issue we have had is with word lists going down because things were being tagged in an...

Apr 2021
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Manager

A lot of the new technology that comes out isn't available unless we upgrade.

Feb 2021
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Director

Everything is stored well, and we never have issues retrieving prior studies or anything like that.

Jan 2021
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Manager

We have a regional representative who stays in contact and always gets involved. That person works...

Nov 2020
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(0)
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Manager

I would definitely recommend the vendor. I would advise others to explore other options, but in our...

Nov 2020
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(0)
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Manager

We recently made some changes to our archive, and we were getting to the point where there were a...

Nov 2020
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Manager

I would have to go back and look at things to say whether Vue Archive has really saved money. I want...

Nov 2020
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Manager

The software is from Carestream, but the data storage is an EMC solution, which we are looking at...

Nov 2020
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Manager

Philips being the owners of Vue Archive is still pretty new, so I don't really know whether they...

Nov 2020
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Manager

We can assign a priority level to a support ticket. Anytime that I label the ticket critical, I get...

Nov 2020
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(0)
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Manager

Whenever the vendor transitioned from Carestream to Philips, there were a couple of times when it...

Nov 2020
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(0)
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Director

It is difficult to quantify an ROI. We like having the same archive and the same images available...

Nov 2020
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(0)
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Manager

The system is very much in the driver's seat. We try to leverage the system the best we can for all...

Oct 2020
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(0)
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Manager

I would buy Vue Archive again. I don't see any reason that we would move away from Philips. We are...

Oct 2020
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(0)
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Manager

There have been a few instances where the vendor has been unable to resolve some of the issues we...

Oct 2020
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(0)
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Manager

Ever since Philips was purchased, we have seen more nickel-and-diming. The vendor tries to charge us...

Oct 2020
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