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Vue Archive (Carestream)
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Subject Expert
Monique Rasband
VP, Imaging, Cardiology & Oncology
Commentary Summary
User Commentary
Director
We use the solution for everything. It allows us to get images from other facilities, and we don't...
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Director
The solution probably makes sense for people who work in IT, but our x-ray techs who work on it...
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Director
If I reach out to the vendor with a question or a problem, they are definitely willing to talk about...
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Director
We didn't have Vue Archive originally. We talked with the vendor about the things that we wanted to...
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Director
Philips doesn't avoid charging us for every little thing. That is frustrating. We have done some...
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Director
We had a need, and the solution helped us meet it. We got everything that we wanted from it. We saw...
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Director
I don't have a lot of interaction with Philips' executives. But we are able to work with the...
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Director
Our Vue Archive implementation wasn't perfect. We ended up a little behind schedule. There were some...
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Director
Our radiology group reads off-site. We have to send all images from Carestream’s PACS to our other...
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Director
Vue Archive’s reports are more limited than what I would like to see. I would like to have and see...
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Director
So far, Philips has kept their promises. We have only interacted with them for a short time because...
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Director
Vue Archive works as promoted. It is efficient and easy. I am satisfied with the upgrades we have...
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Director
Nothing is proactive. We got this system delivered and then there is absolutely never any follow-up...
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Director
Philips charges for everything. They don’t avoid charging us. We have a management agreement with...
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Director
Vue Archive is a Carestream platform in terms of the software, and it is managed by Philips, and...
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Analyst/Coordinator
I do feel like there are cardiology PACS solutions that do cardiology better than the Carestream...
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Analyst/Coordinator
The web versions of the Carestream software have good interoperability with our cardiology solution,...
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Analyst/Coordinator
Over time, we have gotten a return on investment from the use of the Carestream solution. With the...
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Manager
At this point, it is hard to differentiate between Vue Archive and Vue PACS.
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Manager
We previously had three separate PACS solutions that we used at our facility. When we went to Vue...
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Manager
I haven't found any limitations with anything aside from not having a teaching-file license. There...
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Manager
The vendor proactively monitors things. If one of the drive tables on a server starts to fill up...
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Manager
The vendor helps us with everything that we ask them to. Sometimes they charge us, and sometimes...
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Manager
We have been happy with the cloud storage. To our knowledge, everything is there; we just have to...
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Manager
Philips has a nice VNA; it isn't bad. But it doesn't offer all the tools we need for every specialty...
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Manager
Vue Archive is a quick viewer. It has given us an ROI. We don’t have to have imaging workstations...
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Manager
I like that Vue Archive was initially a Carestream product, so I knew it was a very good product and...
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Manager
When the vendor has something new, they help us move in the direction we are heading rather than...
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Manager
We have definitely reduced the number of silos that we store things in with Vue Archive. That has...
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Manager
The vendor has helped us with imagery-retention rules, which is how long we keep a patient's data....
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Manager
The VNA has a lot of customizable rules and is not locked down. We can control the VNA on-site, so...
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Director
Philips was great in the beginning when we needed direction. Now, we all use Vue Archive and know...
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Director
When we first went live, whenever we ran across something that we weren't sure how to set up,...
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Director
Philips is still very proactive in their service. Whenever we need to add another direct port or...
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Manager
Our support person is always available. I can call them directly, and that is a great help. I like...
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Manager
We have had some issues with the implementation. We are still working on an error that has not been...
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Manager
The implementation went extremely well. Philips was very good. They were on-site. We could reach out...
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Director
Vue Archive is vendor neutral. I have several different systems flowing into it, and I have no...
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Director
We do upgrades every couple of years because the vendor does charge for those. That is an expensive...
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Director
The only issue we have had is with word lists going down because things were being tagged in an...
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Manager
A lot of the new technology that comes out isn't available unless we upgrade.
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Director
Everything is stored well, and we never have issues retrieving prior studies or anything like that.
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Manager
We have a regional representative who stays in contact and always gets involved. That person works...
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Manager
I would definitely recommend the vendor. I would advise others to explore other options, but in our...
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Manager
We recently made some changes to our archive, and we were getting to the point where there were a...
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Manager
I would have to go back and look at things to say whether Vue Archive has really saved money. I want...
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Manager
The software is from Carestream, but the data storage is an EMC solution, which we are looking at...
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Manager
Philips being the owners of Vue Archive is still pretty new, so I don't really know whether they...
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Manager
We can assign a priority level to a support ticket. Anytime that I label the ticket critical, I get...
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Manager
Whenever the vendor transitioned from Carestream to Philips, there were a couple of times when it...
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Director
It is difficult to quantify an ROI. We like having the same archive and the same images available...
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Manager
The system is very much in the driver's seat. We try to leverage the system the best we can for all...
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Manager
I would buy Vue Archive again. I don't see any reason that we would move away from Philips. We are...
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Manager
There have been a few instances where the vendor has been unable to resolve some of the issues we...
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Manager
Ever since Philips was purchased, we have seen more nickel-and-diming. The vendor tries to charge us...
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