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Vue Archive (Carestream) Comments
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KLAS VP, Imaging, Cardiology & Oncology - Monique Rasband
Subject Expert

Monique Rasband

VP, Imaging, Cardiology & Oncology

monique.rasband@klasresearch.com

801-734-6281

 
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User Commentary

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Director

Philips was great in the beginning when we needed direction. Now, we all use Vue Archive and know...

May 2021
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Director

When we first went live, whenever we ran across something that we weren't sure how to set up,...

May 2021
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Director

Philips is still very proactive in their service. Whenever we need to add another direct port or...

May 2021
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Manager

Our support person is always available. I can call them directly, and that is a great help. I like...

May 2021
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Manager

We have had some issues with the implementation. We are still working on an error that has not been...

Apr 2021
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Manager

The implementation went extremely well. Philips was very good. They were on-site. We could reach out...

Apr 2021
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Director

Vue Archive is vendor neutral. I have several different systems flowing into it, and I have no...

Apr 2021
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Director

We do upgrades every couple of years because the vendor does charge for those. That is an expensive...

Apr 2021
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Director

The only issue we have had is with word lists going down because things were being tagged in an...

Apr 2021
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Manager

A lot of the new technology that comes out isn't available unless we upgrade.

Feb 2021
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Director

Everything is stored well, and we never have issues retrieving prior studies or anything like that.

Jan 2021
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Manager

We have a regional representative who stays in contact and always gets involved. That person works...

Nov 2020
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Manager

I would definitely recommend the vendor. I would advise others to explore other options, but in our...

Nov 2020
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Manager

We recently made some changes to our archive, and we were getting to the point where there were a...

Nov 2020
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Manager

I would have to go back and look at things to say whether Vue Archive has really saved money. I want...

Nov 2020
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Manager

The software is from Carestream, but the data storage is an EMC solution, which we are looking at...

Nov 2020
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Manager

Philips being the owners of Vue Archive is still pretty new, so I don't really know whether they...

Nov 2020
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Manager

We can assign a priority level to a support ticket. Anytime that I label the ticket critical, I get...

Nov 2020
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Manager

Whenever the vendor transitioned from Carestream to Philips, there were a couple of times when it...

Nov 2020
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Director

It is difficult to quantify an ROI. We like having the same archive and the same images available...

Nov 2020
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Manager

The system is very much in the driver's seat. We try to leverage the system the best we can for all...

Oct 2020
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Manager

I would buy Vue Archive again. I don't see any reason that we would move away from Philips. We are...

Oct 2020
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Manager

There have been a few instances where the vendor has been unable to resolve some of the issues we...

Oct 2020
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Manager

Ever since Philips was purchased, we have seen more nickel-and-diming. The vendor tries to charge us...

Oct 2020
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CIO

Vue Archive is our image storage system. We have easy access to images, and the system works with...

Oct 2020
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Manager

We have everything synced to all of our servers. We don't have any worries about whether or not we...

Sep 2020
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Manager

Going to Vue Archive was worthwhile because we consolidated all of our images onto one platform....

Sep 2020
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Manager

The vendor has had very little interaction with us over the past couple of years in terms of any...

Sep 2020
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Manager

We can feed things into the system from multiple sources. That is definitely the best part. I don't...

Sep 2020
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Manager

The downside of what Carestream had was how the platform actually stored certain image types we...

Sep 2020
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Manager

I have used Vue Archive very little, but it is pretty user friendly. I didn't have much training on...

Sep 2020
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Manager

The product just works. I don't really have any issues. What sets Philips apart from other vendors I...

Jun 2020
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