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User Commentary
Loyalty, Relationship
Our experience with Directory has gone downhill. In the past, the solution was owned by a vendor...
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Product
We have seen some innovation with symplr. We use some of the new features, and there are some that...
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Loyalty, Product
Something that symplr has done to move the needle is consolidating their specialty structure between...
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Product, Value
The one benefit that we have gotten out of Directory is that we have consolidated all of the data...
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Loyalty, Product
One very important factor about this solution is I would be leery of using it straight out of the...
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Relationship
Directory is not a bad product if it is stable and works the way it is supposed to work. But...
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Operations
We have a very complex implementation of the product. If I were to train new staff members on this...
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Relationship
symplr has one support person who is awesome. I would never say a disparaging word about that person...
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Relationship, Value
We haven't gotten the support we need. That isn't entirely the vendor's fault, but when we started...
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Value
The vendor doesn't charge for every little thing, but a lot of that is reflective of our...
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Loyalty
We will go a couple of months where things seem like they are good, and then all of a sudden, the...
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Relationship, Product
Directory is supposed to be an enterprise-grade product, but it has not operated that way. There are...
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Relationship
There has been some improvement in support for Directory as of late. We have had to inform symplr of...
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Loyalty, Product
For Directory, things are trending better as of late. If things continue that way, we could get the...
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Relationship
My understanding is that symplr has different teams supporting their different products, so if a...
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Operations
For training on Directory, we help ourselves. I had to write my own training for our users.
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Product
We are putting huge amounts of extra effort into the product. If it is working, it is because we are...
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Product
I would purchase Directory again, but I would implement it differently because we did customizations...
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Relationship
We are dissatisfied. We asked the system to do a lot more than it was supposed to be able to do, and...
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Operations, Product
Directory is easy to use and intuitive. People can get in and figure out how to use the system...
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Product
We would like to be able to customize reports instead of just using the canned reports in Directory.
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Culture, Loyalty
We recently did a demo with a person we had worked with before when the solution was Phynd. However,...
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Loyalty, Product
On the system's front end, its GUI is pretty intuitive and easy to use. It has a lot of good...
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Product
We use the system to manage all of our providers' demographics. The system can pull information for...
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Value
The vendor doesn't charge us for everything, but they do try to charge us for some things. The...
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Operations
Some of the vendor's upgrades could be a little smoother, and some of their issues could be resolved...
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Operations
Most of the vendor's training documents are pretty straightforward.
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Relationship
There are some things that we have requested from the vendor that they are unable to do or that will...
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Relationship
Sometimes, we have to push our project manager to get some tickets reviewed and looked at. However,...
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