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Phynd 360 Platform Comments
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KLAS Research Director - Tyson Mehlhoff
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Tyson Mehlhoff

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User Commentary

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VP/Other Executive

Service and Support

In terms of Phynd keeping their promises, we have had problems with only one thing, and Phynd has...

Nov 2020
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VP/Other Executive

ROI / Cost (care and feeding)

Phynd tried hard to nickel-and-dime us, but we pushed back, and they backed off. We had a...

Nov 2020
(0)
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VP/Other Executive

Other Observations & Comments

When we went live with Phynd, they were just a start-up company, so the training was just them...

Nov 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The Phynd system works as promoted. The vendor has been good in terms of what they have promoted....

Nov 2020
(0)
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Director

Relationship

Phynd is proactive. They reach out and want to meet. They have suggestions for what we could do...

Sep 2020
(0)
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Director

Functionality and Upgrades

I feel like Phynd started out strong. Maybe they are busier now, but they are definitely slower to...

Sep 2020
(0)
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Director

Functionality and Upgrades

Phynd designed their system to work in a specific way, and we use it in a different way. I think...

Sep 2020
(0)
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Director

ROI / Cost (care and feeding)

We came to an agreement with what we were paying in maintenance. Phynd agreed to give us so many...

Sep 2020
(0)
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Director

Functionality and Upgrades

Everything is pretty much online, and the application is simple and easy to use.

Sep 2020
(0)
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Director

Relationship

Phynd is constantly trying. They want to partner with us. They want to build the system to work...

Sep 2020
(0)
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Director

Service and Support

We have an account manager who is really strong and nice. The person tries to help us whenever we...

Sep 2020
(0)
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Director

Service and Support

Sometimes when we need to have a file loaded, we have to send it to Phynd, and it has to be part of...

Sep 2020
(0)
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Director

Functionality and Upgrades

We installed Phynd 360 Platform in order to help us with our referring doctors. These are not...

Aug 2020
(0)
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Director

Relationship

I like Phynd. They are a good, proactive vendor, and I like them very much. They are willing to work...

Aug 2020
(0)
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Director

Interfacing and Integration

There are some things that Phynd 360 Platform doesn’t do that I wish it would. I have asked for...

Aug 2020
(0)
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Director

Functionality and Upgrades

We have never had any issues with Phynd 360 Platform. It has never been down or unavailable. It is...

Aug 2020
(0)
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Director

Functionality and Upgrades

There is one problem that the system has. It takes information from other Phynd clients about the...

Aug 2020
(0)
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Director

ROI / Cost (care and feeding)

Phynd is delivering new technology, but I haven’t installed it. Phynd is in our long-term plans. I...

Aug 2020
(0)
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Director

Interfacing and Integration

The quality and effectiveness of the implementation services are good. Phynd definitely supports our...

Aug 2020
(0)
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Director

Service and Support

There haven't been a whole lot of COVID-19-related problems for Phynd to deal with. I don't want to...

Aug 2020
(0)
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Director

Functionality and Upgrades

Phynd has a lot of other applications, but we use their product for managing and entering external...

Aug 2020
(0)
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Director

ROI / Cost (care and feeding)

Phynd doesn't charge me for every little thing. If we requested functionality that doesn't currently...

Aug 2020
(0)
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Director

Lessons Learned

Phynd is a newer company. I think there were perhaps a couple of misunderstandings about...

Aug 2020
(0)
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Director

Implementation and Training

The implementation was fine. Phynd's implementation manager was very engaged. The manager was in...

Aug 2020
(0)
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Director

Interfacing and Integration

I think the product integrates well. Right now, we don't have a live interface, but I am not a...

Aug 2020
(0)
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Director

Functionality and Upgrades

With Phynd's customer support and knowledge of the business, I would almost call them a niche...

Aug 2020
(0)
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Director

Future Outlook

Nothing is 100% easy when dealing with credentialing and physician information. That world is ever...

Aug 2020
(0)
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Director

Relationship

Phynd is very proactive about all the things that are coming out. They are finding any way they can...

Aug 2020
(0)
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Director

Future Outlook

My satisfaction is a little less than perfect because I am awaiting some development, but I will be...

Aug 2020
(0)
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Analyst/Coordinator

Service and Support

Phynd doesn't have a standard help desk for urgent calls. Phynd's issue response is sometimes slow...

Aug 2020
(0)
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Director

Implementation and Training

The upgrades and Phynd’s training are pretty good. The implementation was pretty smooth. The project...

Jul 2020
(0)
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Director

Functionality and Upgrades

The upgrades happen transparently, so we haven’t had issues. Maybe some UI changes could make the...

Jul 2020
(0)
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Director

Service and Support

We haven’t had any big issues, only a few minor ones that were brought up by my team. Those issues...

Jul 2020
(0)
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Director

Future Outlook

Phynd is pretty involved. We do have big plans with Phynd, but I think everything is delayed because...

Jul 2020
(0)
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Manager

Future Outlook

The product is not part of our long-term plans. We have had a horrible experience with the vendor....

Jul 2020
(0)
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Manager

Relationship

The vendor has definitely not kept their promises. When we first started working with them, they...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

The vendor has not charged for every little thing. They have been pretty good about only charging us...

Jul 2020
(0)
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Manager

Technology

The tool is completely buggy and messes up all the time. I would be surprised to hear anything...

Jul 2020
(0)
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Manager

Other Observations & Comments

The product is fairly easy to use, but one day it will break, and we won't be able to use it. We...

Jul 2020
(0)
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Manager

Relationship

The vendor is not very transparent about what they are doing. We have been asking whether they have...

Jul 2020
(0)
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Manager

Relationship

We don’t call the vendor's general support; we just work with our customer service manager, who is...

Jul 2020
(0)
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Manager

ROI / Cost (care and feeding)

I don’t know how much we are paying for the product, but I would say that we are not getting our...

Jul 2020
(0)
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Manager

Relationship

I don’t forecast that my satisfaction in a year will change at all. The vendor needs to improve...

Jul 2020
(0)
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Manager

Other Observations & Comments

When we put tickets into the vendor's system, the vendor doesn't really give us any sort of...

Jul 2020
(0)
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Manager

Other Observations & Comments

There has been a myriad of issues. The vendor does big releases and small fixes over time, but they...

Jul 2020
(0)
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Manager

Other Observations & Comments

I would score Phynd in the middle regarding their support during COVID-19. They aren't actually...

Jul 2020
(0)
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Manager

Interfacing and Integration

At this point, I probably wouldn't buy the product again. We were led to think the vendor had done...

Jul 2020
(0)
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Manager

Implementation and Training

In terms of Phynd's implementation services, the initial resources that they assigned to us weren't...

Jul 2020
(0)
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Manager

Other Observations & Comments

In terms of the product working as promoted, it eventually got there, but it didn't work initially....

Jul 2020
(0)
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CMIO

Relationship

Phynd has been supportive, but what they do doesn’t necessarily help with COVID-19. We get regular...

Jul 2020
(0)
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CMIO

Implementation and Training

Phynd generally keeps their promises; any problems we have with that are on our side and not the...

Jul 2020
(0)
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CMIO

Other Observations & Comments

I want to see Phynd work more closely with the other departments. I want to see then work with our...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor has kept all their promises, but we gave them a very difficult assignment. They couldn’t...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

With one of the upgrades, the delays were not caused by Phynd. We delayed getting data to Phynd and...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We deployed Phynd’s software as a provider database that is a centralized, authoritative source....

Jul 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

We got to a point where we were stable. We were requesting changes, and Phynd was starting to charge...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor was very supportive during the COVID-19 crisis. I did not notice any lower availability...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Phynd does very well with delivering new technology. Their technology is very important for our...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

We don't use the web support. We use phone calls and emails. The method just depends on what we need...

Jul 2020
(0)
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Analyst/Coordinator

Implementation and Training

During the implementation, we sometimes felt like we were not speaking the same language as Phynd,...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

We didn’t need much training, but Phynd was certainly willing to give us what we needed. The system...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

Phynd was primarily willing to create complicated interfaces for us. We kept throwing requirements...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The system works as it was promoted. What people put into the systems is not Phynd’s fault. We...

Jul 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

The solution is new, and Phynd is still building it. I don’t want to give the impression that we...

Jul 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

We have the system set up so that our users can only modify data for referring physicians. We don't...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

Based on my expectations and experiences with other vendors, Phynd is very proactive. I say that...

Jul 2020
(0)
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Analyst/Coordinator

Relationship

The executives are very involved. I have had conversations with one of the executives, and that...

Jul 2020
(0)
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Analyst/Coordinator

Service and Support

I would highly recommend the system to others. I would tell them that Phynd has been very open to...

Jul 2020
(0)
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Director

Functionality and Upgrades

I think what Phynd's system does well is it puts physician data in one place and allows us to slice...

Jun 2020
(0)
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Director

Implementation and Training

The implementation was our biggest issue. The vendor was driving solutions to different teams and...

Jun 2020
(0)
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VP/Other Executive

Functionality and Upgrades

The whole implementation process went well. It got us to realize how bad our data was and to develop...

Apr 2020
(0)
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VP/Other Executive

Functionality and Upgrades

We can do a lot of reports in the product and create a lot of work. In addition to that, we were...

Apr 2020
(0)
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VP/Other Executive

Other Observations & Comments

Over the course of the implementation, Phynd grew with us and we grew with them. Phynd was able to...

Apr 2020
(0)
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VP/Other Executive

Technology

During go-live, Phynd really stepped up to the plate to deliver a lot of work. Their team seemed to...

Apr 2020
(0)
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VP/Other Executive

Technology

Our providers were able to update their data through another vendor. We really pushed Phynd to...

Apr 2020
(0)
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Manager

ROI / Cost (care and feeding)

Phynd doesn’t avoid charging for every little thing. We have a large yearly fee, and we have...

Mar 2020
(0)
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Manager

Future Outlook

It is my understanding that the system is part of our long-term plans. Phynd tries very hard to...

Mar 2020
(0)
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 or  to see details.

Manager

Implementation and Training

Phynd has done a really good job with their implementation services. I would Phynd a very high...

Mar 2020
(0)
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Manager

Interfacing and Integration

The system does support our integration goals. Some of the roadblocks we have had have been internal...

Mar 2020
(0)
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Manager

Service and Support

I definitely would give the overall product quality a high rating. The functionality of the system...

Mar 2020
(0)
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Manager

Relationship

We have had to have some executive involvement because we have had to have meetings for discussions....

Mar 2020
(0)
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Manager

Service and Support

Phynd’s ongoing support has really tanked my view of them. We have already gone through a few...

Mar 2020
(0)
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Manager

Other Observations & Comments

The tool definitely works, and I really like it. But I wouldn’t say that the tool drives outcomes;...

Mar 2020
(0)
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Manager

Service and Support

The vendor has let me know whenever new things are going to be available, and they have done so...

Mar 2020
(0)
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Manager

Relationship

The vendor has been very responsive, and they have been really good about showing us all of their...

Mar 2020
(0)
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Analyst/Coordinator

Lessons Learned

If the decision were up to me, I would purchase the system with the same knowledge I have now...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

Sometimes Phynd’s support people don’t get back to me as fast as they should, and that could just be...

Mar 2020
(0)
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Analyst/Coordinator

Relationship

I give Phynd a high rating for executive involvement. I have talked to an executive and have always...

Mar 2020
(0)
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Analyst/Coordinator

ROI / Cost (care and feeding)

The tool helps to drive tangible outcomes. We need our information all in one place so that we can...

Mar 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Overall, I predict that we will be satisfied with the system over the next 12 months, but we need to...

Mar 2020
(0)
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Analyst/Coordinator

Relationship

Phynd has been really receptive. Just like anything else, we can have a person who doesn’t work out...

Mar 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

The product itself is fairly easy to use. Sometimes we have to make sure the mapping is correct, and...

Mar 2020
(0)
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Manager

Other Observations & Comments

I would buy the system again. I wouldn't be 100% enthusiastic about buying it again because the...

Mar 2020
(0)
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Manager

Service and Support

The vendor is pretty good about keeping all their promises. We went through a period where a...

Mar 2020
(0)
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 or  to see details.

Manager

ROI / Cost (care and feeding)

I don't believe that the vendor charges us for every little thing. We pay per record verification,...

Mar 2020
(0)
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Manager

Relationship

Phynd definitely tries to accommodate our needs and anything around provider maintenance and...

Mar 2020
(0)
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Manager

Functionality and Upgrades

The system reduces the amount of time that the medical staff uses to look up information. It...

Mar 2020
(0)
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Manager

Functionality and Upgrades

We are using the address verification service. The service validates the addresses and demographical...

Mar 2020
(0)
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Manager

Future Outlook

I believe that Phynd is part of our long-term plans. We are looking at some things that are coming...

Mar 2020
(0)
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Manager

Functionality and Upgrades

There is synergy in many customers using the Phynd product to validate data. In states where Phynd...

Mar 2020
(0)
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Director

Service and Support

The vendor has had bad luck with their implementation services, and the vendor hired a few duds. But...

Mar 2020
(0)
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Director

Service and Support

The vendor we were with prior to Phynd had a good company foundation. Their vision around referral...

Mar 2020
(0)
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Director

Implementation and Training

The vendor hired duds during the implementation, and the vendor couldn’t facilitate the conversation...

Mar 2020
(0)
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Director

Service and Support

The vendor resembles a nimble start-up, which has its pros and cons. The vendor is nimble; however,...

Mar 2020
(0)
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Director

ROI / Cost (care and feeding)

There have been some disappointments in terms of the vendor charging for every little thing. That is...

Mar 2020
(0)
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Director

Service and Support

I would rate the vendor high for their intent to deliver new technology; there is nothing that makes...

Mar 2020
(0)
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CISO

Functionality and Upgrades

I am concerned about the upkeep of the data. There are situations where we believe what the Phynd...

Mar 2020
(0)
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CISO

Relationship

The vendor has had some turnover in the sales department, but that is expected in the marketplace....

Mar 2020
(0)
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CISO

Interfacing and Integration

Integration is a key factor for us. The integration has been very smooth; there is no doubt about that....

Mar 2020
(0)
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CISO

Implementation and Training

The vendor needs to provide a training module of some kind so that the end users can train...

Mar 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

Phynd stays up to date. I know we had an issue in the beginning. We have multiple providers from...

Mar 2020
(0)
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Analyst/Coordinator

Functionality and Upgrades

Sometimes the main screen is a little confusing to some of my end users. I think revamping that...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

The vendor has really been improving the product. When we started, the product was very basic, and...

Mar 2020
(0)
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Analyst/Coordinator

Relationship

The vendor executives have been very responsive. I would definitely recommend Phynd to others. Our...

Mar 2020
(0)
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Analyst/Coordinator

Other Observations & Comments

I always like to see improvements in change control, and I have seen the vendor improve in that area...

Mar 2020
(0)
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Analyst/Coordinator

Service and Support

We don’t do training with the vendor. They are doing a great job of providing us with new...

Mar 2020
(0)
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