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User Commentary
Loyalty, Operations, Product
I don't know that the iRound tool has had the biggest impact on us, and that is partially our fault....
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Operations, Product
The iRound tool isn't quite ready for prime time, even though Press Ganey has had it for a long...
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Operations
Online training is good to have, but people learn in different ways. Some can do it with a module,...
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Product, Value
The nursing leadership feels like the iRound tool has increased their workload because they are...
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Value
I fully appreciate the nearly unlimited customization options that the vendor provides to clients to...
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Relationship, Product
The service recovery integration and the internal recognition integration are home runs for Press...
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Relationship, Operations
iRound is really what the user makes it. The vendor doesn't really offer any additional advice on...
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Product
Currently, most of the solution’s reporting comes out in CSV files. More graphical depictions would...
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Product
iRound has been fairly stagnant with their evolution. The product that they delivered several years...
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Product
If someone is a Press Ganey client already, iRound is certainly the product I would recommend...
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Culture, Culture, Relationship, Relationship, Operations, Operations
Based on what we were told in the beginning and when we were first trained on the product, iRound is...
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Operations, Operations, Value, Value
We had the vendor’s consultants on-site to help us implement the product, and the vendor did not...
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Operations, Operations
The vendor supported us very well in the go-live of our iRound leader rounding functionality. The...
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Loyalty, Loyalty, Product, Product
The product’s data that is going into the EDW is just compliance data. We are getting how many...
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Relationship, Relationship
We have a routine meeting with an advisor from the vendor, and that person really does provide...
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Loyalty, Loyalty, Value, Value
Part of the reason we went to iRound was that it was cheaper than our previous product, so we put a...
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Loyalty, Loyalty
We are getting ready to add things for our leadership to the platform. So we will definitely be...
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Loyalty, Loyalty, Product, Product
In terms of keeping iRound, our data from our rounding is going into the enterprise data warehouse,...
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Relationship, Relationship, Product, Product
If we continue to have the same service recovery issues, we would like to be able to pull data that...
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Operations, Operations, Product, Product
Once we get into the product, it is pretty intuitive in terms of how to launch a round or how to...
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Product, Product
iRound’s reporting features are nowhere near as good as what we had in a different product. With the...
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Relationship, Relationship, Product, Product
With a different product, if I were doing a round on a patient and they had a problem with...
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Relationship, Operations
The most important thing is to have a liaison who is a subject matter expert. We have an individual...
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Product
Press Ganey has done some great things with the product. We don't have to go to a computer. We can...
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Relationship, Product
We haven't had any new technology introduced for quite some time. Other companies have regular...
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Product, Value
iRound is generally an uncomplicated tool to use, so in terms of setting things up, the turnaround...
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Product
It would be great to integrate iRound with a single sign-on capability because many of our Press...
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Operations, Product
We have a fairly large ability to customize our instance of iRound. Our iRound administrator...
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Operations
The product's ease of use could be improved with more training. The trouble is that Press Ganey...
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Product
The perception is that iRound is super buggy. We get multiple emails each week from our iRound...
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Relationship
Press Ganey keeps all their promises, but they are just slow about doing that sometimes. And iRound...
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Culture, Operations, Product
I don't know that iRound was really promoted very much to us. It is just what we have adopted...
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Product
iRound is a huge pain to get data out of. It talks with and gets information from another system we...
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