iRound Commentary
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Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
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User Commentary

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VP/Other Executive

Relationship

When we want to change the questions, we have to work through Press Ganey because we don't have...

Dec 2023
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VP/Other Executive

Loyalty, Product

The reporting in iRound is pretty good, and it is easy to pull the reports we need. Press Ganey has...

Dec 2023
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VP/Other Executive

Relationship

We have used several different rounding tools, and iRound has been excellent compared to the other...

Dec 2023
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Analyst/Coordinator

Loyalty, Operations, Product

I don't know that the iRound tool has had the biggest impact on us, and that is partially our fault....

Nov 2023
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Analyst/Coordinator

Operations, Product

The iRound tool isn't quite ready for prime time, even though Press Ganey has had it for a long...

Nov 2023
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Analyst/Coordinator

Operations

Online training is good to have, but people learn in different ways. Some can do it with a module,...

Nov 2023
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Analyst/Coordinator

Product, Value

The nursing leadership feels like the iRound tool has increased their workload because they are...

Nov 2023
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Director

Value

I fully appreciate the nearly unlimited customization options that the vendor provides to clients to...

Oct 2023
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Director

Relationship, Product

The service recovery integration and the internal recognition integration are home runs for Press...

Oct 2023
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Director

Relationship, Operations

iRound is really what the user makes it. The vendor doesn't really offer any additional advice on...

Oct 2023
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Director

Product

Currently, most of the solution’s reporting comes out in CSV files. More graphical depictions would...

Oct 2023
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Director

Product

iRound has been fairly stagnant with their evolution. The product that they delivered several years...

Oct 2023
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Director

Product

If someone is a Press Ganey client already, iRound is certainly the product I would recommend...

Oct 2023
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Manager

Operations, Value

We had the vendor’s consultants on-site to help us implement the product, and the vendor did not...

Jul 2023
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Manager

Operations

The vendor supported us very well in the go-live of our iRound leader rounding functionality. The...

Jul 2023
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Manager

Loyalty, Product

The product’s data that is going into the EDW is just compliance data. We are getting how many...

Jul 2023
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Manager

Operations, Product

Once we get into the product, it is pretty intuitive in terms of how to launch a round or how to...

Jul 2023
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Manager

Loyalty

We are getting ready to add things for our leadership to the platform. So we will definitely be...

Jul 2023
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Manager

Loyalty, Product

In terms of keeping iRound, our data from our rounding is going into the enterprise data warehouse,...

Jul 2023
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Manager

Product

iRound’s reporting features are nowhere near as good as what we had in a different product. With the...

Jul 2023
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Manager

Relationship

We have a routine meeting with an advisor from the vendor, and that person really does provide...

Jul 2023
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Manager

Loyalty, Value

Part of the reason we went to iRound was that it was cheaper than our previous product, so we put a...

Jul 2023
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Manager

Relationship, Product

If we continue to have the same service recovery issues, we would like to be able to pull data that...

Jul 2023
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Manager

Relationship, Product

With a different product, if I were doing a round on a patient and they had a problem with...

Jul 2023
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Manager

Culture, Relationship, Operations

Based on what we were told in the beginning and when we were first trained on the product, iRound is...

Jul 2023
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CNO

Relationship, Operations

The most important thing is to have a liaison who is a subject matter expert. We have an individual...

Apr 2023
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CNO

Product

Press Ganey has done some great things with the product. We don't have to go to a computer. We can...

Apr 2023
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CNO

Relationship, Product

We haven't had any new technology introduced for quite some time. Other companies have regular...

Apr 2023
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