Home chevron icon Value Based Care chevron icon Patient Engagement chevron icon Digital Rounding

iRound Commentary
Filtered view: All

Subject Expert
Adam Cherrington
Vice President Digital Health
KLAS Vice President Digital Health - Adam Cherrington
 
View Product Scores
View Advanced Filters
Advanced Filters
Job Level
Comment Type
Overall Satisfaction
Click stars to filter
By Month
1
6
12
24
36
By Date Range
Comment Categories

Featured  Reports

Patient Experience Improvement 2021: Increased Consumerism Driving Need for Customized, Real-Time Feedback
Patient Experience Improvement 2021:
Increased Consumerism Driving Need for Customized, Real-Time Feedback
December 2021
View Report
Digital Front Door 2021: A View Through the Eyes of Market Leaders
View Report

Preferences

   Bookmark

Commentary Summary

Positive
##%
Neither
##%
Negative
##%
to see the full dataset.

if you don't have a login, getting started is easy.

Provider Organizations
Fill out our registration form to verify your organization.
HIT Companies
Contact a KLAS representative for plans and pricing.

User Commentary

 Download as Excel
Sort by   
Analyst/Coordinator

Loyalty, Operations, Product

I don't know that the iRound tool has had the biggest impact on us, and that is partially our fault....

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations, Product

The iRound tool isn't quite ready for prime time, even though Press Ganey has had it for a long...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Operations

Online training is good to have, but people learn in different ways. Some can do it with a module,...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Analyst/Coordinator

Product, Value

The nursing leadership feels like the iRound tool has increased their workload because they are...

Nov 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Value

I fully appreciate the nearly unlimited customization options that the vendor provides to clients to...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Product

The service recovery integration and the internal recognition integration are home runs for Press...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Relationship, Operations

iRound is really what the user makes it. The vendor doesn't really offer any additional advice on...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

Currently, most of the solution’s reporting comes out in CSV files. More graphical depictions would...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

iRound has been fairly stagnant with their evolution. The product that they delivered several years...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

If someone is a Press Ganey client already, iRound is certainly the product I would recommend...

Oct 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Culture, Relationship, Relationship, Operations, Operations

Based on what we were told in the beginning and when we were first trained on the product, iRound is...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations, Value, Value

We had the vendor’s consultants on-site to help us implement the product, and the vendor did not...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations

The vendor supported us very well in the go-live of our iRound leader rounding functionality. The...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Product, Product

The product’s data that is going into the EDW is just compliance data. We are getting how many...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship

We have a routine meeting with an advisor from the vendor, and that person really does provide...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Value, Value

Part of the reason we went to iRound was that it was cheaper than our previous product, so we put a...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty

We are getting ready to add things for our leadership to the platform. So we will definitely be...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Loyalty, Loyalty, Product, Product

In terms of keeping iRound, our data from our rounding is going into the enterprise data warehouse,...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Product, Product

If we continue to have the same service recovery issues, we would like to be able to pull data that...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Operations, Product, Product

Once we get into the product, it is pretty intuitive in terms of how to launch a round or how to...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product, Product

iRound’s reporting features are nowhere near as good as what we had in a different product. With the...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship, Relationship, Product, Product

With a different product, if I were doing a round on a patient and they had a problem with...

Jul 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Relationship, Operations

The most important thing is to have a liaison who is a subject matter expert. We have an individual...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Product

Press Ganey has done some great things with the product. We don't have to go to a computer. We can...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

CNO

Relationship, Product

We haven't had any new technology introduced for quite some time. Other companies have regular...

Apr 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product, Value

iRound is generally an uncomplicated tool to use, so in terms of setting things up, the turnaround...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Director

Product

It would be great to integrate iRound with a single sign-on capability because many of our Press...

Feb 2023
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations, Product

We have a fairly large ability to customize our instance of iRound. Our iRound administrator...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Operations

The product's ease of use could be improved with more training. The trouble is that Press Ganey...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

The perception is that iRound is super buggy. We get multiple emails each week from our iRound...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Relationship

Press Ganey keeps all their promises, but they are just slow about doing that sometimes. And iRound...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Culture, Operations, Product

I don't know that iRound was really promoted very much to us. It is just what we have adopted...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

Manager

Product

iRound is a huge pain to get data out of. It talks with and gets information from another system we...

Dec 2022
||
(0)
 Thank you  Helpful

 or  to see details.

 Download as Excel  Print / Save as PDF
View All Articles
Related Articles
Article
KLAS article icon
Patient Experience Will Require More Than Just CAHPS
20 December 21    |   Adam Cherrington, Dan Czech and Ciera Black Walker
Our Patient Experience Improvement report is a first look at customer satisfaction with the solutions used by providers and payers to improve patient experience.
Article
KLAS article icon
The New KLAS Patient Engagement Ecosystem
24 September 19    |   Dan Czech
The new Patient Engagement Ecosystem site gives providers and vendors a way to compare their patient engagement programs to others, and it can also help identify areas of improvement.
Article
KLAS article icon
When Engaging Patients, Do We Give Them a Voice?
28 September 18    |   Jared Jeffery
I may just advocate that the first step of patient engagement should be inviting the patients themselves to become part of the conversation.
Article
KLAS article icon
Rounding IT Support Improves EMR Usability
12 July 18    |   Mike Davis
We’re starting to see digital rounding tools emerge to help clinicians provide better patient care on their rounds, why not add IT rounding to help your IT team provide better clinician care?



We use cookies! We use essential and basic aggregated, depersonalized Google Analytics cookies to provide the type of content which our visitors are most interested in.  Cookie Policy    
​